{
  "opencollection": "1.0.0",
  "info": {
    "name": "8x8 Analytics for Contact Center Real-time Metrics API",
    "version": "2.0.0"
  },
  "items": [
    {
      "info": {
        "name": "Queues",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Queue Statistics",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/queues",
            "params": [
              {
                "name": "metrics",
                "value": "abandoned.int-15m,abandoned.int-30m,abandoned.today,abandonedPercentage.int-15m,abandonedPercentage.int-30m,abandonedPercentage.today,accepted.int-15m,accepted.int-30m,accepted.today,acceptedPercentage.int-15m,acceptedPercentage.int-30m,acceptedPercentage.today,availableIdle.rt,avgDivertedTime.int-15m,avgDivertedTime.int-30m,avgDivertedTime.today,avgHandlingTime.int-15m,avgHandlingTime.int-30m,avgHandlingTime.today,avgOfferingTime.int-15m,avgOfferingTime.int-30m,avgOfferingTime.today,avgProcessingTime.int-15m,avgProcessingTime.int-30m,avgProcessingTime.today,avgWorkTime.int-15m,avgWorkTime.int-30m,avgWorkTime.today,avgWrapUpTime.int-15m,avgWrapUpTime.int-30m,avgWrapUpTime.today,busy.rt,busyExternal.rt,busyOther.rt,diverted.int-15m,diverted.int-30m,diverted.today,divertedPercentage.int-15m,divertedPercentage.int-30m,divertedPercentage.today,eligibl.rt,enabled.rt,entered.int-15m,entered.int-30m,entered.today,handling.rt,interactionsAvgWaitTime.int-15m,interactionsAvgWaitTime.int-30m,interactionsAvgWaitTime.today,interactionsHandling.rt,interactionsLongestWaitInQueue.int-15m,interactionsLongestWaitInQueue.int-30m,interactionsLongestWaitInQueue.rt,interactionsLongestWaitInQueue.today,interactionsWaitInQueue.rt,interactionsWrapUp.rt,longestOfferingTimeInQueue.int-15m,longestOfferingTimeInQueue.int-30m,longestOfferingTimeInQueue.today,offering.rt,onBreak.rt,shortAbandoned.int-15m,shortAbandoned.int-30m,shortAbandoned.today,shortAbandonedPercentage.int-15m,shortAbandonedPercentage.int-30m,shortAbandonedPercentage.today,slaPercentage.int-12h,slaPercentage.int-15m,slaPercentage.int-1h,slaPercentage.int-30m,slaPercentage.int-4h,slaPercentage.int-8h,slaPercentage.today,slaPercentageTarget.today,slaTimeThreshold.today,totalAbandoned.int-15m,totalAbandoned.int-30m,totalAbandoned.today,totalAbandonedPercentage.int-15m,totalAbandonedPercentage.int-30m,totalAbandonedPercentage.today,workingOffline.rt,wrapUp.rt",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "page",
                "value": "",
                "type": "query",
                "description": "The page number"
              },
              {
                "name": "queue-ids",
                "value": "",
                "type": "query",
                "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues."
              },
              {
                "name": "size",
                "value": "",
                "type": "query",
                "description": "The number of individual elements to be returned per page."
              },
              {
                "name": "summary",
                "value": "",
                "type": "query",
                "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specified timezone (applicable for TODAY metrics only)."
              },
              {
                "name": "includeTotals",
                "value": "",
                "type": "query",
                "description": "Add totals for time, percentage, average and count metric."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a list of queues. By default, the metrics for all queues are returned. The result can be filtered and paginated."
        },
        {
          "info": {
            "name": "Individual Queue Metrics",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/queues/:id",
            "params": [
              {
                "name": "id",
                "value": "118",
                "type": "path",
                "description": "The queue identifier"
              },
              {
                "name": "metrics",
                "value": "abandoned.int-15m,abandoned.int-30m,abandoned.today,abandonedPercentage.int-15m,abandonedPercentage.int-30m,abandonedPercentage.today,accepted.int-15m,accepted.int-30m,accepted.today,acceptedPercentage.int-15m,acceptedPercentage.int-30m,acceptedPercentage.today,availableIdle.rt,avgDivertedTime.int-15m,avgDivertedTime.int-30m,avgDivertedTime.today,avgHandlingTime.int-15m,avgHandlingTime.int-30m,avgHandlingTime.today,avgOfferingTime.int-15m,avgOfferingTime.int-30m,avgOfferingTime.today,avgProcessingTime.int-15m,avgProcessingTime.int-30m,avgProcessingTime.today,avgWorkTime.int-15m,avgWorkTime.int-30m,avgWorkTime.today,avgWrapUpTime.int-15m,avgWrapUpTime.int-30m,avgWrapUpTime.today,busy.rt,busyExternal.rt,busyOther.rt,diverted.int-15m,diverted.int-30m,diverted.today,divertedPercentage.int-15m,divertedPercentage.int-30m,divertedPercentage.today,eligibl.rt,enabled.rt,entered.int-15m,entered.int-30m,entered.today,handling.rt,interactionsAvgWaitTime.int-15m,interactionsAvgWaitTime.int-30m,interactionsAvgWaitTime.today,interactionsHandling.rt,interactionsLongestWaitInQueue.int-15m,interactionsLongestWaitInQueue.int-30m,interactionsLongestWaitInQueue.rt,interactionsLongestWaitInQueue.today,interactionsWaitInQueue.rt,interactionsWrapUp.rt,longestOfferingTimeInQueue.int-15m,longestOfferingTimeInQueue.int-30m,longestOfferingTimeInQueue.today,offering.rt,onBreak.rt,shortAbandoned.int-15m,shortAbandoned.int-30m,shortAbandoned.today,shortAbandonedPercentage.int-15m,shortAbandonedPercentage.int-30m,shortAbandonedPercentage.today,slaPercentage.int-12h,slaPercentage.int-15m,slaPercentage.int-1h,slaPercentage.int-30m,slaPercentage.int-4h,slaPercentage.int-8h,slaPercentage.today,slaPercentageTarget.today,slaTimeThreshold.today,totalAbandoned.int-15m,totalAbandoned.int-30m,totalAbandoned.today,totalAbandonedPercentage.int-15m,totalAbandonedPercentage.int-30m,totalAbandonedPercentage.today,workingOffline.rt,wrapUp.rt",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specified timezone (applicable for TODAY metrics only)."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a specific queue. The response returns an object which contains the queue ID, queue name and a list of metric objects. The metric contains a key field with a label or description as well as a value field."
        }
      ]
    },
    {
      "info": {
        "name": "Agents",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Agent Statistics by Queue",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/queues/:queueId/agents",
            "params": [
              {
                "name": "agent-ids",
                "value": "",
                "type": "query",
                "description": "The optional set of agent identifiers. Only metrics for selected agents is returned."
              },
              {
                "name": "metrics",
                "value": "",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "page",
                "value": "",
                "type": "query",
                "description": "The page number"
              },
              {
                "name": "queueId",
                "value": "118",
                "type": "path",
                "description": "Returns specific queue agents IDs"
              },
              {
                "name": "size",
                "value": "",
                "type": "query",
                "description": "The number of individual elements to be returned per page."
              },
              {
                "name": "summary",
                "value": "",
                "type": "query",
                "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specific timezone (applicable for TODAY metrics only)"
              },
              {
                "name": "includeTotals",
                "value": "",
                "type": "query",
                "description": "Add totals for time, percentage, average and count metric."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a list of agents in a select queue.  By default, all agents from the given queue will be returned. The response can be further filtered and is paginated."
        },
        {
          "info": {
            "name": "Individual Agent Statistics by Queue",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/queues/:queueId/agents/:agentId",
            "params": [
              {
                "name": "agentId",
                "value": "ag0003",
                "type": "path",
                "description": "This parameter returns metrics for a specific agent. The requested agent must belong to the queue specified by the queueId parameter."
              },
              {
                "name": "metrics",
                "value": "accepted.int-15m.inQueue,accepted.int-30m.inQueue,accepted.today.inQueue,alerting.rt,availableTime.int-15m,availableTime.int-30m,availableTime.today,availableTimePercentage.int-15m,availableTimePercentage.int-30m,availableTimePercentage.today,averageHandlingTime.int-15m.inQueue,averageHandlingTime.int-30m.inQueue,averageHandlingTime.today.inQueue,averageOfferingTime.int-15m.inQueue,averageOfferingTime.int-30m.inQueue,averageOfferingTime.today.inQueue,averageWrapUpTime.int-15m.inQueue,averageWrapUpTime.int-30m.inQueue,averageWrapUpTime.today.inQueue,blindTransfers.int-15m.inQueue,blindTransfers.int-30m.inQueue,blindTransfers.today.inQueue,busyTime.int-15m,busyTime.int-30m,busyTime.today,busyTimePercentage.int-15m,busyTimePercentage.int-30m,busyTimePercentage.today,conferenceTime.int-15m.inQueue,conferenceTime.int-30m.inQueue,conferenceTime.today.inQueue,conferences.int-15m.inQueue,conferences.int-30m.inQueue,conferences.today.inQueue,consultations.int-15m.inQueue,consultations.int-30m.inQueue,consultations.today.inQueue,directInboundTime.int-15m,directInboundTime.int-30m,directInboundTime.today,directInbounds.int-15m,directInbounds.int-30m,directInbounds.today,directOutboundTime.int-15m,directOutboundTime.int-30m,directOutboundTime.today,directOutbounds.int-15m,directOutbounds.int-30m,directOutbounds.today,handlingTime.int-15m,handlingTime.int-30m,handlingTime.today,handlingTimePercentage.int-15m,handlingTimePercentage.int-30m,handlingTimePercentage.today,hold.int-15m.inQueue,hold.int-30m.inQueue,hold.today.inQueue,internalCalls.int-15m,internalCalls.int-30m,internalCalls.today,internalCallsInitiated.int-15m,internalCallsInitiated.int-30m,internalCallsInitiated.today,internalCallsReceived.int-15m,internalCallsReceived.int-30m,internalCallsReceived.today,internalCallsTime.int-15m,internalCallsTime.int-30m,internalCallsTime.today,lastLogin.rt,lastLogout.rt,line1Status.rt,line1TimeOnStatus.rt,line2Status.rt,line2TimeOnStatus.rt,loggedInTime.int-15m,loggedInTime.int-30m,loggedInTime.rt,loggedInTime.today,longestHold.int-15m.inQueue,longestHold.int-30m.inQueue,longestHold.today.inQueue,longestOffering.int-15m.inQueue,longestOffering.int-30m.inQueue,longestOffering.today.inQueue,offered.int-15m.inQueue,offered.int-30m.inQueue,offered.today.inQueue,offeringTime.int-15m,offeringTime.int-30m,offeringTime.today,onBreakTime.int-15m,onBreakTime.int-30m,onBreakTime.today,onBreakTimePercentage.int-15m,onBreakTimePercentage.int-30m,onBreakTimePercentage.today,onHoldTime.int-15m.inQueue,onHoldTime.int-30m.inQueue,onHoldTime.today.inQueue,rejectTimeout.int-15m.inQueue,rejectTimeout.int-30m.inQueue,rejectTimeout.today.inQueue,rejected.int-15m.inQueue,rejected.int-30m.inQueue,rejected.today.inQueue,status.rt,statusCode.rt,timeOnStatus.rt,transfersReceived.int-15m.inQueue,transfersReceived.int-30m.inQueue,transfersReceived.today.inQueue,warmTransfers.int-15m.inQueue,warmTransfers.int-30m.inQueue,warmTransfers.today.inQueue,workingOfflineTime.int-15m,workingOfflineTime.int-30m,workingOfflineTime.today,workingOfflineTimePercentage.int-15m,workingOfflineTimePercentage.int-30m,workingOfflineTimePercentage.today,wrapUpTime.int-15m,wrapUpTime.int-30m,wrapUpTime.today,wrapUpTimePercentage.int-15m,wrapUpTimePercentage.int-30m,wrapUpTimePercentage.today",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "queueId",
                "value": "118",
                "type": "path",
                "description": "This parameter returns specific queue agent information."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specific timezone (applicable for TODAY metrics only)."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a specific agent in a queue.  The agent ID, agent name and a list of metric objects. A metric object contains a `key` field with a label (description) of the metric and a `value`. The response is paginated."
        },
        {
          "info": {
            "name": "Agent Statistics by Group",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/groups/:groupId/agents",
            "params": [
              {
                "name": "groupId",
                "value": "",
                "type": "path"
              },
              {
                "name": "agent-ids",
                "value": "",
                "type": "query"
              },
              {
                "name": "summary",
                "value": "",
                "type": "query",
                "description": "Returns a summary (id, name) of agents for a specific group. If this parameter is set as TRUE, agent-ids and metrics parameters will be ignored."
              },
              {
                "name": "metrics",
                "value": "alerting.rt,lastLogin.rt,lastLogout.rt,line1Status.rt,line1TimeOnStatus.rt,line2Status.rt,line2TimeOnStatus.rt,loggedInTime.rt,status.rt,statusCode.rt,timeOnStatus.rt,accepted.today,availableTime.today,availableTimePercentage.today,averageHandlingTime.today,averageOfferingTime.today,averageWrapUpTime.today,blindTransfers.today,busyTime.today,busyTimePercentage.today,conferenceTime.today,conferences.today,consultations.today,directInboundTime.today,directInbounds.today,directOutboundTime.today,directOutbounds.today,handlingTime.today,handlingTimePercentage.today,hold.today,internalCalls.today,internalCallsInitiated.today,internalCallsReceived.today,internalCallsTime.today,loggedInTime.today,longestHold.today,longestOffering.today,offered.today,offeringTime.today,onBreakTime.today,onBreakTimePercentage.today,onHoldTime.today,rejectTimeout.today,rejected.today,transfersReceived.today,warmTransfers.today,workingOfflineTime.today,workingOfflineTimePercentage.today,wrapUpTime.today,wrapUpTimePercentage.today,accepted.int-15m,availableTime.int-15m,availableTimePercentage.int-15m,averageHandlingTime.int-15m,averageOfferingTime.int-15m,averageWrapUpTime.int-15m,blindTransfers.int-15m,busyTime.int-15m,busyTimePercentage.int-15m,conferenceTime.int-15m,conferences.int-15m,consultations.int-15m,directInboundTime.int-15m,directInbounds.int-15m,directOutboundTime.int-15m,directOutbounds.int-15m,handlingTime.int-15m,handlingTimePercentage.int-15m,hold.int-15m,internalCalls.int-15m,internalCallsInitiated.int-15m,internalCallsReceived.int-15m,internalCallsTime.int-15m,loggedInTime.int-15m,longestHold.int-15m,longestOffering.int-15m,offered.int-15m,offeringTime.int-15m,onBreakTime.int-15m,onBreakTimePercentage.int-15m,onHoldTime.int-15m,rejectTimeout.int-15m,rejected.int-15m,transfersReceived.int-15m,warmTransfers.int-15m,workingOfflineTime.int-15m,workingOfflineTimePercentage.int-15m,wrapUpTime.int-15m,wrapUpTimePercentage.int-15m,accepted.int-30m,availableTime.int-30m,availableTimePercentage.int-30m,averageHandlingTime.int-30m,averageOfferingTime.int-30m,averageWrapUpTime.int-30m,blindTransfers.int-30m,busyTime.int-30m,busyTimePercentage.int-30m,conferenceTime.int-30m,conferences.int-30m,consultations.int-30m,directInboundTime.int-30m,directInbounds.int-30m,directOutboundTime.int-30m,directOutbounds.int-30m,handlingTime.int-30m,handlingTimePercentage.int-30m,hold.int-30m,internalCalls.int-30m,internalCallsInitiated.int-30m,internalCallsReceived.int-30m,internalCallsTime.int-30m,loggedInTime.int-30m,longestHold.int-30m,longestOffering.int-30m,offered.int-30m,offeringTime.int-30m,onBreakTime.int-30m,onBreakTimePercentage.int-30m,onHoldTime.int-30m,rejectTimeout.int-30m,rejected.int-30m,transfersReceived.int-30m,warmTransfers.int-30m,workingOfflineTime.int-30m,workingOfflineTimePercentage.int-30m,wrapUpTime.int-30m,wrapUpTimePercentage.int-30m",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specific timezone (applicable for TODAY metrics only)"
              },
              {
                "name": "page",
                "value": "",
                "type": "query"
              },
              {
                "name": "size",
                "value": "",
                "type": "query"
              },
              {
                "name": "includeTotals",
                "value": "",
                "type": "query",
                "description": "Add totals for time, percentage, average and count metric."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a list of agents in a selected group.  By default, all agents from the given group will be returned. The response can be further filtered and is paginated."
        },
        {
          "info": {
            "name": "Individual Agent Statistics by Group",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/groups/:groupId/agents/:agentId",
            "params": [
              {
                "name": "groupId",
                "value": "",
                "type": "path"
              },
              {
                "name": "agentId",
                "value": "",
                "type": "path"
              },
              {
                "name": "metrics",
                "value": "alerting.rt,lastLogin.rt,lastLogout.rt,line1Status.rt,line1TimeOnStatus.rt,line2Status.rt,line2TimeOnStatus.rt,loggedInTime.rt,status.rt,statusCode.rt,timeOnStatus.rt,accepted.today,availableTime.today,availableTimePercentage.today,averageHandlingTime.today,averageOfferingTime.today,averageWrapUpTime.today,blindTransfers.today,busyTime.today,busyTimePercentage.today,conferenceTime.today,conferences.today,consultations.today,directInboundTime.today,directInbounds.today,directOutboundTime.today,directOutbounds.today,handlingTime.today,handlingTimePercentage.today,hold.today,internalCalls.today,internalCallsInitiated.today,internalCallsReceived.today,internalCallsTime.today,loggedInTime.today,longestHold.today,longestOffering.today,offered.today,offeringTime.today,onBreakTime.today,onBreakTimePercentage.today,onHoldTime.today,rejectTimeout.today,rejected.today,transfersReceived.today,warmTransfers.today,workingOfflineTime.today,workingOfflineTimePercentage.today,wrapUpTime.today,wrapUpTimePercentage.today,accepted.int-15m,availableTime.int-15m,availableTimePercentage.int-15m,averageHandlingTime.int-15m,averageOfferingTime.int-15m,averageWrapUpTime.int-15m,blindTransfers.int-15m,busyTime.int-15m,busyTimePercentage.int-15m,conferenceTime.int-15m,conferences.int-15m,consultations.int-15m,directInboundTime.int-15m,directInbounds.int-15m,directOutboundTime.int-15m,directOutbounds.int-15m,handlingTime.int-15m,handlingTimePercentage.int-15m,hold.int-15m,internalCalls.int-15m,internalCallsInitiated.int-15m,internalCallsReceived.int-15m,internalCallsTime.int-15m,loggedInTime.int-15m,longestHold.int-15m,longestOffering.int-15m,offered.int-15m,offeringTime.int-15m,onBreakTime.int-15m,onBreakTimePercentage.int-15m,onHoldTime.int-15m,rejectTimeout.int-15m,rejected.int-15m,transfersReceived.int-15m,warmTransfers.int-15m,workingOfflineTime.int-15m,workingOfflineTimePercentage.int-15m,wrapUpTime.int-15m,wrapUpTimePercentage.int-15m,accepted.int-30m,availableTime.int-30m,availableTimePercentage.int-30m,averageHandlingTime.int-30m,averageOfferingTime.int-30m,averageWrapUpTime.int-30m,blindTransfers.int-30m,busyTime.int-30m,busyTimePercentage.int-30m,conferenceTime.int-30m,conferences.int-30m,consultations.int-30m,directInboundTime.int-30m,directInbounds.int-30m,directOutboundTime.int-30m,directOutbounds.int-30m,handlingTime.int-30m,handlingTimePercentage.int-30m,hold.int-30m,internalCalls.int-30m,internalCallsInitiated.int-30m,internalCallsReceived.int-30m,internalCallsTime.int-30m,loggedInTime.int-30m,longestHold.int-30m,longestOffering.int-30m,offered.int-30m,offeringTime.int-30m,onBreakTime.int-30m,onBreakTimePercentage.int-30m,onHoldTime.int-30m,rejectTimeout.int-30m,rejected.int-30m,transfersReceived.int-30m,warmTransfers.int-30m,workingOfflineTime.int-30m,workingOfflineTimePercentage.int-30m,wrapUpTime.int-30m,wrapUpTimePercentage.int-30m",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specific timezone (applicable for TODAY metrics only)"
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a specific agent in a group.  The agent ID, agent name and a list of metric objects. A metric object contains a `key` field with a label (description) of the metric and a `value`. The response is paginated."
        },
        {
          "info": {
            "name": "Retrieve realtime metrics for all agents in multiple queues.",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/agents-in-queue-groups",
            "params": [
              {
                "name": "queue-ids",
                "value": "",
                "type": "query",
                "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues."
              },
              {
                "name": "metrics",
                "value": "",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specific timezone (applicable for TODAY metrics only)"
              },
              {
                "name": "showEnabledAgents",
                "value": "",
                "type": "query",
                "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "Retrieve realtime metrics for all agents in multiple queues."
        },
        {
          "info": {
            "name": "Retrieve all agents with all specified metrics within a tenant.",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/agents",
            "params": [
              {
                "name": "agent-ids",
                "value": "",
                "type": "query",
                "description": "Optional set of agent identifiers. Only metrics for these agents will be returned."
              },
              {
                "name": "group-ids",
                "value": "",
                "type": "query",
                "description": "Optional set of group identifiers. Only metrics for these groups will be returned."
              },
              {
                "name": "summary",
                "value": "",
                "type": "query",
                "description": "Returns a summary (id, name, group id, group name) of all agents. If this parameter is set as TRUE, agent-ids, group-ids and metrics parameters will be ignored."
              },
              {
                "name": "metrics",
                "value": "",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specific timezone (applicable for TODAY metrics only)"
              },
              {
                "name": "page",
                "value": "",
                "type": "query"
              },
              {
                "name": "size",
                "value": "",
                "type": "query"
              },
              {
                "name": "includeTotals",
                "value": "",
                "type": "query",
                "description": "Add totals for time, percentage, average and count metric."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "Retrieve all agents with all specified metrics within a tenant."
        }
      ]
    },
    {
      "info": {
        "name": "Groups",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Group Statistics",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/groups",
            "params": [
              {
                "name": "metrics",
                "value": "availableIdle.rt,eligible.rt,enabled.rt,handling.rt,onBreak.rt,workingOffline.rt,wrapUp.rt",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "group-ids",
                "value": "",
                "type": "query"
              },
              {
                "name": "summary",
                "value": "",
                "type": "query",
                "description": "Returns a summary (id, name) of groups. If this parameter is set to TRUE, group-ids and metrics parameters will be ignored."
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specified timezone (applicable for TODAY metrics only)."
              },
              {
                "name": "page",
                "value": "",
                "type": "query"
              },
              {
                "name": "size",
                "value": "",
                "type": "query"
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a list of groups. By default, the metrics for all groups are returned. The result can be filtered and paginated."
        },
        {
          "info": {
            "name": "Individual Group Statistics",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics/groups/:id",
            "params": [
              {
                "name": "metrics",
                "value": "availableIdle.rt,eligible.rt,enabled.rt,handling.rt,onBreak.rt,workingOffline.rt,wrapUp.rt",
                "type": "query",
                "description": "The set of metric identifiers to be returned."
              },
              {
                "name": "id",
                "value": "",
                "type": "path"
              },
              {
                "name": "timezone",
                "value": "Europe/Helsinki",
                "type": "query",
                "description": "The specified timezone (applicable for TODAY metrics only)."
              }
            ],
            "auth": {
              "type": "bearer",
              "token": "{{bearerToken}}"
            }
          },
          "docs": "This method retrieves real-time metrics for a specific group. The response returns an object which contains the group ID, group name and a list of metric objects. The metric contains a key field with a label or description as well as a value field."
        }
      ]
    }
  ],
  "bundled": true
}