{ "info": { "_postman_id": "d1b518a5-7761-4906-b774-eb93d89346f5", "name": "8x8 Contact Center Chat API", "description": "Integration with the 8x8 Contact Center (CC) Chat API enables you to:\n* Respond in real time to your customer's chat inquiries\n* Initiate chat conversations between your customers and agents\n* Quickly access customer account information in order to better facilitate and enhance your agent's chat session\n* Allocate your company's resources to best address customer chat requirements\n* Review conversation information between your customer and the chat message receiving bot\n* Forward system events (e.g., agent joining conversation, agent ending conversation) to chat seesion stakeholders\n* Manage customer chats in your agent's supported language(s) or use the automatic translation tool\n\nThe 2 way API communication is achieved by using callbacks from 8x8's platform to your subscribed URIs. \n\nContact Support:\n Email: cc-cluj-oncall@8x8.com", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "lastUpdatedBy": "35240", "uid": "35240-d1b518a5-7761-4906-b774-eb93d89346f5" }, "item": [ { "name": "oauth", "item": [ { "name": "v2", "item": [ { "name": "token", "item": [ { "name": "Creates a new access token that can be used for API access.", "id": "2f374420-bf3c-4ef4-817c-52db71c6beb4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/x-www-form-urlencoded" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "urlencoded", "urlencoded": [ { "description": "(Required) ", "key": "grant_type", "value": "client_credentials" } ] }, "url": { "raw": "{{baseUrl}}/oauth/v2/token", "host": [ "{{baseUrl}}" ], "path": [ "oauth", "v2", "token" ] }, "description": "Creates a new access token that can be used for API access." }, "response": [ { "id": "f90b6ff7-9c54-4fa7-8799-b098e6851468", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/x-www-form-urlencoded" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "urlencoded", "urlencoded": [ { "description": "(Required) ", "key": "grant_type", "value": "client_credentials" } ] }, "url": { "raw": "{{baseUrl}}/oauth/v2/token", "host": [ "{{baseUrl}}" ], "path": [ "oauth", "v2", "token" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"refresh_token_expires_in\": \"\",\n \"api_product_list\": [\n \"\",\n \"\"\n ],\n \"organization_name\": \"\",\n \"token_type\": \"\",\n \"issued_at\": \"\",\n \"client_id\": \"\",\n \"access_token\": \"\",\n \"application_name\": \"\",\n \"scope\": \"\",\n \"expires_in\": \"\",\n \"refresh_count\": \"\",\n \"status\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-f90b6ff7-9c54-4fa7-8799-b098e6851468" }, { "id": "e14b74b2-5eba-4ca0-b788-f650c686e4f1", "name": "Contains a descriptive response for a bad request that is due to data validation.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/x-www-form-urlencoded" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "urlencoded", "urlencoded": [ { "description": "(Required) ", "key": "grant_type", "value": "client_credentials" } ] }, "url": { "raw": "{{baseUrl}}/oauth/v2/token", "host": [ "{{baseUrl}}" ], "path": [ "oauth", "v2", "token" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ErrorCode\": \"\",\n \"Error\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-e14b74b2-5eba-4ca0-b788-f650c686e4f1" }, { "id": "abc9cf6a-5742-423e-b192-93f3982a9651", "name": "Contains a descriptive response for a bad request that is due to data validation.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/x-www-form-urlencoded" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "urlencoded", "urlencoded": [ { "description": "(Required) ", "key": "grant_type", "value": "client_credentials" } ] }, "url": { "raw": "{{baseUrl}}/oauth/v2/token", "host": [ "{{baseUrl}}" ], "path": [ "oauth", "v2", "token" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ErrorCode\": \"\",\n \"Error\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-abc9cf6a-5742-423e-b192-93f3982a9651" }, { "id": "83bf88d8-4e1f-4753-839b-7206e01a75b6", "name": "Contains a description of the error.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/x-www-form-urlencoded" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "urlencoded", "urlencoded": [ { "description": "(Required) ", "key": "grant_type", "value": "client_credentials" } ] }, "url": { "raw": "{{baseUrl}}/oauth/v2/token", "host": [ "{{baseUrl}}" ], "path": [ "oauth", "v2", "token" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-83bf88d8-4e1f-4753-839b-7206e01a75b6" }, { "id": "55bff444-773a-4403-9fdd-ae18f753d0a9", "name": "Contains a descriptive response for a bad request that is due to data validation.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/x-www-form-urlencoded" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "urlencoded", "urlencoded": [ { "description": "(Required) ", "key": "grant_type", "value": "client_credentials" } ] }, "url": { "raw": "{{baseUrl}}/oauth/v2/token", "host": [ "{{baseUrl}}" ], "path": [ "oauth", "v2", "token" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ErrorCode\": \"\",\n \"Error\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-55bff444-773a-4403-9fdd-ae18f753d0a9" } ], "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-2f374420-bf3c-4ef4-817c-52db71c6beb4" } ], "id": "961191a5-3d23-4c4a-873d-5c529583302f", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-961191a5-3d23-4c4a-873d-5c529583302f" } ], "id": "48d2c9f2-99dc-4aed-83c6-65726044d7c4", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-48d2c9f2-99dc-4aed-83c6-65726044d7c4" } ], "id": "4632f2bc-c66e-4599-8f3c-3eb9c54ba932", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-4632f2bc-c66e-4599-8f3c-3eb9c54ba932" }, { "name": "vcc", "item": [ { "name": "{region}", "item": [ { "name": "chat", "item": [ { "name": "v2", "item": [ { "name": "tenant", "item": [ { "name": "{tenant-id}", "item": [ { "name": "web-hooks", "item": [ { "name": "{web-hook-id}", "item": [ { "name": "Get webhook by Id.", "id": "bf3a1806-ed7e-4917-a53c-fe6014f9cac2", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "id": "d6c264fd-6469-4a1e-bfc3-856ab93e6e7e", "key": "region", "value": "us", "description": "(Required) Business region to use [e.g., us, eu, ca, ap]" }, { "id": "aca7d0f1-f276-4fce-9711-b3fcca51840d", "key": "tenant-id", "value": "", "description": "(Required) Tenant ID." }, { "id": "1ffe8d39-33ad-4087-bfe9-8c0f27a5d94b", "key": "web-hook-id", "value": "", "description": "(Required) WebHook identifier." } ] }, "description": "Retrieves the webhook by the provided Id." }, "response": [ { "id": "23a54506-6448-47e0-af23-375a9ba29386", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-23a54506-6448-47e0-af23-375a9ba29386" }, { "id": "07ade4cd-fbd6-4c40-a9fd-ba69cb151589", "name": "Contains a description of the error.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fault\": {\n \"faultstring\": \"\",\n \"detail\": {\n \"errorcode\": \"\"\n }\n }\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-07ade4cd-fbd6-4c40-a9fd-ba69cb151589" }, { "id": "c329afca-cecc-4c3b-9815-efe36da81c69", "name": "Contains a descriptive response.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-c329afca-cecc-4c3b-9815-efe36da81c69" }, { "id": "b28e4d63-f05d-4603-97db-5fe42e986d69", "name": "Contains a descriptive information.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-b28e4d63-f05d-4603-97db-5fe42e986d69" }, { "id": "3a3f9cd4-e4db-462f-a7d6-6bc4fdc66bb1", "name": "Contains a description of the error.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-3a3f9cd4-e4db-462f-a7d6-6bc4fdc66bb1" }, { "id": "679c2ca9-23b5-4256-bcd7-fe766c105c04", "name": "Contains a description of the error.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-679c2ca9-23b5-4256-bcd7-fe766c105c04" } ], "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-bf3a1806-ed7e-4917-a53c-fe6014f9cac2" }, { "name": "Updates the full webhook resource by Id.", "id": "62464f07-82ac-421b-a270-4589c1a191bd", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "id": "c0fc99ae-bddd-45a7-ab91-213a7e93164c", "key": "region", "value": "us", "description": "(Required) Business region to use [e.g., us, eu, ca, ap]" }, { "id": "a9552882-0d3a-4be3-8afc-34af0e7dccde", "key": "tenant-id", "value": "", "description": "(Required) Tenant ID." }, { "id": "cef8d69a-3c47-4b1a-8140-b4ca70102ebf", "key": "web-hook-id", "value": "", "description": "(Required) WebHook identifier." } ] }, "description": "Updates the full webhook resource by Id." }, "response": [ { "id": "48cea03e-8b44-4d32-b3c3-8968210159d3", "name": "Webhook successfully updated.", "originalRequest": { "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-48cea03e-8b44-4d32-b3c3-8968210159d3" }, { "id": "ed0480bb-05ba-4d10-b962-21f8167231a2", "name": "Contains a descriptive response for a bad request that is due to data validation.", "originalRequest": { "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-ed0480bb-05ba-4d10-b962-21f8167231a2" }, { "id": "f5055b7f-209b-4d03-98b7-913d8e06438a", "name": "Contains a description of the error.", "originalRequest": { "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fault\": {\n \"faultstring\": \"\",\n \"detail\": {\n \"errorcode\": \"\"\n }\n }\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-f5055b7f-209b-4d03-98b7-913d8e06438a" }, { "id": "e66a354d-89be-4eae-bcd6-1d88c484d359", "name": "Contains a descriptive response.", "originalRequest": { "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-e66a354d-89be-4eae-bcd6-1d88c484d359" }, { "id": "c928c405-f306-4f81-bc87-2fec7d6ef3ac", "name": "Contains a descriptive information.", "originalRequest": { "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-c928c405-f306-4f81-bc87-2fec7d6ef3ac" }, { "id": "f4a20007-ec22-4564-9ad3-346908d52b29", "name": "Contains a description of the error.", "originalRequest": { "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-f4a20007-ec22-4564-9ad3-346908d52b29" }, { "id": "c2711977-4c34-448b-ba0e-d96caa5a9562", "name": "Contains a description of the error.", "originalRequest": { "method": "PUT", "header": [ { "description": "Entity version tag.", "key": "If-Match", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"uri\": \"\",\n \"version\": \"v2.0\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-c2711977-4c34-448b-ba0e-d96caa5a9562" } ], "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-62464f07-82ac-421b-a270-4589c1a191bd" }, { "name": "Deletes the webhook by Id.", "id": "86f9697d-0ef2-49d2-9234-b1caa83e11be", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/problem+json" } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "id": "f5161fe4-3b17-4d15-a749-cacbeca9faab", "key": "region", "value": "us", "description": "(Required) Business region to use [e.g., us, eu, ca, ap]" }, { "id": "23d00130-47de-4b3a-bb8e-d0dea608b938", "key": "tenant-id", "value": "", "description": "(Required) Tenant ID." }, { "id": "bb0a62a2-d63c-4905-b978-6184f6ee8a4d", "key": "web-hook-id", "value": "", "description": "(Required) WebHook identifier." } ] }, "description": "Deletes the webhook by Id." }, "response": [ { "id": "7f81cccc-2eb9-49ed-a6f9-8e8e6eccf055", "name": "A deleted resource.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-7f81cccc-2eb9-49ed-a6f9-8e8e6eccf055" }, { "id": "71b02349-f96d-4dc1-a163-ba170905e269", "name": "Contains a description of the error.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fault\": {\n \"faultstring\": \"\",\n \"detail\": {\n \"errorcode\": \"\"\n }\n }\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-71b02349-f96d-4dc1-a163-ba170905e269" }, { "id": "ac36f33b-4308-4318-ab84-a46f0e46b6fc", "name": "Contains a descriptive response.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-ac36f33b-4308-4318-ab84-a46f0e46b6fc" }, { "id": "5ac7889a-68b9-44fe-b404-684fd28b8322", "name": "Contains a descriptive information.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-5ac7889a-68b9-44fe-b404-684fd28b8322" }, { "id": "354d5384-7375-436e-9f56-f33182f0cecd", "name": "Contains a description of the error.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-354d5384-7375-436e-9f56-f33182f0cecd" }, { "id": "b0787eb5-35f0-45a4-8316-6dec7114693f", "name": "Contains a description of the error.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/:web-hook-id", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", ":web-hook-id" ], "variable": [ { "key": "region" }, { "key": "tenant-id" }, { "key": "web-hook-id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-b0787eb5-35f0-45a4-8316-6dec7114693f" } ], "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-86f9697d-0ef2-49d2-9234-b1caa83e11be" } ], "id": "80e7b03b-7c3a-4bc4-9215-256a2f9a1434", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-80e7b03b-7c3a-4bc4-9215-256a2f9a1434" }, { "name": "verify", "item": [ { "name": "The endpoint used to validate that the webhook is working and reachable.", "id": "38322805-97c2-42b0-8d5e-aa06b151e8d6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" } ], "body": { "mode": "raw", "raw": "{\n \"version\": \"\",\n \"uri\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/verify", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", "verify" ], "variable": [ { "id": "fb832c94-d0b2-4e24-ba78-1892fbeb463d", "key": "region", "value": "us", "description": "(Required) Business region to use [e.g., us, eu, ca, ap]" }, { "id": "86e4cd10-4a2f-42f6-b555-1c7bb67438b4", "key": "tenant-id", "value": "", "description": "(Required) Tenant ID." } ] }, "description": "Validates the webhook URL endpont from the connectivity point-of-view by sending a hello message and a 2xx success status code." }, "response": [ { "id": "1be705b7-6c62-4101-af6e-8c611fab12e7", "name": "Webhook validated successfully.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"version\": \"\",\n \"uri\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/verify", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", "verify" ], "variable": [ { "key": "region" }, { "key": "tenant-id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-1be705b7-6c62-4101-af6e-8c611fab12e7" }, { "id": "58b9a097-feb2-42c6-af5b-5cc64757f376", "name": "Contains a descriptive response for a bad request that is due to data validation.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"version\": \"\",\n \"uri\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/web-hooks/verify", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "web-hooks", "verify" ], "variable": [ { "key": "region" }, { "key": "tenant-id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": 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] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-b54bbc7c-7399-4980-bb4d-084c8257b08a" }, { "id": "3f13aad5-54b4-4601-9c96-bd6da2ea6c36", "name": "Contains a descriptive information.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/conversations?size=20&page=0&channel-id=&status=all&order=asc&userId=&customer.email=email&customer.=customerKeyValue", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", 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}, "url": { "raw": "{{baseUrl}}/vcc/:region/chat/v2/tenant/:tenant-id/conversations", "host": [ "{{baseUrl}}" ], "path": [ "vcc", ":region", "chat", "v2", "tenant", ":tenant-id", "conversations" ], "variable": [ { "key": "region" }, { "key": "tenant-id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/problem+json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ],\n \"referenceId\": \"\"\n}", "createdAt": "2026-07-28T00:29:09.000Z", "updatedAt": "2026-07-28T00:29:09.000Z", "uid": "35240-5f8feb99-42e8-4285-8a3b-71a660fb02b2" }, { "id": "feac49b9-f186-4efb-8e22-01bec150fdde", "name": "Contains a description of the error.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/problem+json" }, { "description": "Added as a part of 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