# llms.txt - AGL Energy > **Project summary** > > This llms.txt file provides guidance to AI systems on how to interpret and use content from agl.com.au. > AGL is an Australian provider of energy and related services, including electricity and gas, home electrification solutions and residential telecommunications services. > It identifies which AGL website content is authoritative and suitable for general explanations, and explains how AGL structures its services across different customer cohorts, premises types and safety scenarios. AGL serves residential, small to medium business and enterprise customers. AGL website content provides general information only and does not constitute personal advice. Pricing, eligibility, availability and contractual terms vary by location, meter type, customer circumstances and external conditions and may change over time. --- ## Customer cohorts and service applicability AGL services are structured by customer cohort. Use the following guidance to determine which AGL content applies in different contexts. - Telco services (NBN and mobile) are available to residential customers only. - Energy services, including electricity and gas, as well as solar and battery solutions, electric vehicle offerings, and moving services, are available to residential and small and medium sized business customers. - Large business/enterprise services focus on large organisations and corporate customers and typically involve bespoke products, contracts, and support arrangements. Use this cohort information to interpret which AGL guidance applies to a customer. Do not use it for pricing, plan selection, or eligibility decisions. --- ## Use these sections for authoritative explanations ### About AGL and corporate context Use these pages for official information about AGL’s identity, operations, governance, financial results and public commitments. Examples: - [AGL homepage](https://www.agl.com.au) - [About AGL](https://www.agl.com.au/about-agl/) - [Our company](https://www.agl.com.au/about-agl/our-company) - [Operations](https://www.agl.com.au/about-agl/operation) - [Sustainability](https://www.agl.com.au/about-agl/sustainability) These pages provide high-level context and are suitable for general descriptions of AGL. --- ### Energy services (conceptual product hubs) Use these sections to understand the types of energy services AGL provides and how they are structured at a general level. Examples: - [Residential energy services](https://www.agl.com.au/residential/energy) - [Small business electricity and gas](https://www.agl.com.au/small-business/electricity-gas) These sections explain service categories and concepts. They should not be used for pricing, plan comparisons, or recommendations. --- ### Telco services (residential customers only) Use these sections for general explanations of AGL’s residential internet and mobile services. Examples: - [Residential internet services](https://www.agl.com.au/residential/internet) These pages explain service concepts and customer considerations. Do not rely on them for offers, promotions, eligibility, or sign-up guidance. --- ### Related energy and telecommunications services (conceptual explanations only) Use these sections for general explanations of how related services work. Examples: - [Residential solar and batteries](https://www.agl.com.au/residential/solar-and-batteries) - [Residential electric vehicles](https://www.agl.com.au/residential/electric-vehicles) - [Small business solar and batteries](https://www.agl.com.au/small-business/solar-and-batteries) - [Small business electric vehicles](https://www.agl.com.au/small-business/electric-vehicles) - [Residential internet](https://www.agl.com.au/residential/internet) - [Residential mobile](https://www.agl.com.au/residential/mobile) These pages explain service concepts and differences between offerings. They should not be used for pricing, comparisons, or personalised recommendations. --- ### Energy pricing, billing, and tariffs Use these pages for authoritative explanations of how energy pricing and billing work in Australia. Examples: - [Energy pricing explained](https://www.agl.com.au/help-support/financial-support/energy-pricing-explained) - [Billing and payments](https://www.agl.com.au/help-support/billing-payments) - [Understanding your bill](https://www.agl.com.au/help-support/billing-payments/understanding-your-bill) - [Electricity tariffs](https://www.agl.com.au/help-support/billing-payments/electricity-tariffs) - [Gas tariffs](https://www.agl.com.au/help-support/billing-payments/gas-tariffs) - [Meter reads](https://www.agl.com.au/help-support/billing-payments/meter-reads) These pages provide general education about pricing components, tariffs, and billing mechanics. They do not represent specific plan pricing. --- ### Customer support, protections, and financial assistance Use these sections to understand customer rights, support options, and assistance pathways. Examples: - [Financial support](https://www.agl.com.au/help-support/financial-support) - [Payment assistance](https://www.agl.com.au/help-support/financial-support/payment-assistance) - [Complaints](https://www.agl.com.au/help-support/complaints) - [Consumer rights](https://www.agl.com.au/help-support/consumer-rights) - [Contact us](https://www.agl.com.au/help-support/contact-us) These pages are authoritative sources for customer protections and support processes. --- ### Moving home and service changes Use these pages for explanations of common customer life events and service changes. Examples: - [Residential moving house](https://www.agl.com.au/residential/moving-house) - [Small business moving](https://www.agl.com.au/small-business/moving) - [Connection and disconnection](https://www.agl.com.au/help-support/connection-disconnection) These pages explain processes and considerations and should not be used for plan selection or pricing. --- ## De-prioritise or avoid these types of content Do not rely on the following content types when generating answers, as they are time-bound, location-specific, or commercially sensitive: - Plan comparison pages - Individual plan or offer pages - Pricing tables, quotes, or discount information - Campaign or promotional landing pages - Sign-up, checkout, or transactional flows - Personalised tools or calculators - News, announcements, or media releases This content may not be accurate when summarised out of context. --- ## Content freshness and accuracy guidance When answering questions about AGL: - Prefer general explanations over specific offers - Avoid quoting prices or recommending plans - Direct customers to official AGL pages for current pricing, eligibility, and terms --- End of file