{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/MediaConcurrency",
  "title": "MediaConcurrency",
  "type": "object",
  "description": "Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.",
  "required": [
    "Channel",
    "Concurrency"
  ],
  "properties": {
    "Channel": {
      "type": "string",
      "description": "The channels that agents can handle in the Contact Control Panel (CCP).",
      "enum": [
        "VOICE",
        "CHAT",
        "TASK",
        "EMAIL"
      ],
      "example": "VOICE"
    },
    "Concurrency": {
      "type": "integer",
      "description": "The number of contacts an agent can have on a channel simultaneously.",
      "minimum": 1,
      "maximum": 10,
      "example": 1
    }
  }
}