{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/asapp3/main/json-schema/asapp3-agent-metadata-schema.json",
  "title": "AgentMetadata",
  "description": "A set of agent metadata attributes",
  "x-generated": "2026-09-26",
  "x-method": "derived",
  "x-generator": "derive-json-schema.py",
  "x-source": "openapi/asapp3-openapi.yaml#/components/schemas/AgentMetadata",
  "type": "object",
  "properties": {
    "externalAgentId": {
      "description": "The agent id in question",
      "type": "string",
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "eventId": {
      "description": "An event id used to track the submission; if none is provided, service will generate one\n",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "startTs": {
      "description": "The date and time when the agent is hired in ISO-8601",
      "type": [
        "string",
        "null"
      ],
      "format": "date-time"
    },
    "lobId": {
      "description": "The line of business id",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "lobName": {
      "description": "The descriptive name of the line of business",
      "type": [
        "string",
        "null"
      ],
      "maxLength": 256
    },
    "groupId": {
      "description": "The group id of which the agent belong to",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "groupName": {
      "description": "The descriptive name of the group",
      "type": [
        "string",
        "null"
      ],
      "maxLength": 256
    },
    "agentName": {
      "description": "The name of the agent",
      "type": [
        "string",
        "null"
      ],
      "maxLength": 256
    },
    "agentLocation": {
      "description": "The location (or address) of where the agent worked",
      "type": [
        "string",
        "null"
      ],
      "maxLength": 256
    },
    "supervisorId": {
      "description": "The supervisor id of who the agent report to",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "supervisorName": {
      "description": "The name of the agent's supervisor",
      "type": [
        "string",
        "null"
      ],
      "maxLength": 256
    },
    "languages": {
      "description": "A list of agent's known language codes in ISO 639\ne.g., English (United States) code = en-US\n",
      "type": [
        "array",
        "null"
      ],
      "items": {
        "type": "string",
        "pattern": "[a-zA-Z0-9\\-]+",
        "maxLength": 16
      }
    },
    "concurrency": {
      "description": "The number of issues that an agent can take at a time",
      "type": [
        "integer",
        "null"
      ]
    },
    "categoryLabel": {
      "description": "The category label that indicates the types of workflows an agent have access to or problems they solved",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "accountAccessLevel": {
      "description": "The levels of mapping that an agent have access to make changes to customer accounts",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "ranking": {
      "description": "Some numerical value indicating relative or absolute performance on a single scale",
      "type": [
        "integer",
        "null"
      ]
    },
    "vendor": {
      "description": "Vendor or BPO (Business Process Outsourcing) that the agent is part of",
      "type": [
        "string",
        "null"
      ],
      "maxLength": 256
    },
    "jobTitle": {
      "description": "The agent's job title",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "jobRole": {
      "description": "The agent's role",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "workShift": {
      "description": "The hours or shift name they work",
      "type": [
        "string",
        "null"
      ],
      "pattern": "[a-zA-Z0-9\\-\\_]+",
      "maxLength": 256
    },
    "emailAddress": {
      "description": "The agent's email address",
      "type": [
        "string",
        "null"
      ],
      "format": "email"
    },
    "attributes": {
      "description": "A map of key-value pairs for extra metadata attributes",
      "type": [
        "array",
        "null"
      ],
      "items": {
        "$ref": "#/$defs/Attribute"
      },
      "maxItems": 10
    }
  },
  "required": [
    "externalAgentId"
  ],
  "$defs": {
    "Attribute": {
      "description": "A key-value pair of additional metadata attributes",
      "type": "object",
      "properties": {
        "name": {
          "description": "The name of the attribute",
          "type": "string",
          "maxLength": 256
        },
        "value": {
          "description": "The value of the named attribute",
          "type": "string",
          "maxLength": 1024
        }
      }
    }
  }
}