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    "description": "Real-time agent state used for adherence reporting, live dashboards, and\ndynamic routing.\n\nStream agent states from upstream telephony and CRM systems into\nAssembled, retrieve current and historical state, look at a condensed\nnon-overlapping timeline, edit historical state, and associate platform\nidentifiers (Zendesk, Salesforce, Five9, etc.) to Assembled person IDs.\n\n\nContact Support:\n Name: Assembled Support",
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              "item": [
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                              "headerFamily": "json",
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                        },
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                          "raw": "{{baseUrl}}/v0/agents/state/bulk",
                          "host": [
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                        },
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                      },
                      "response": [
                        {
                          "id": "1e057161-b62f-486a-a2df-bf2b33eaf516",
                          "name": "Accepted for processing",
                          "originalRequest": {
                            "method": "POST",
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                              "host": [
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                          "code": 202,
                          "_postman_previewlanguage": "text",
                          "header": [],
                          "cookie": [],
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                },
                {
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                      "name": "Assembled Get Condensed Agent State Timeline",
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                            "key": "Accept",
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                            "{{baseUrl}}"
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                              "description": "(Required) ",
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                              "value": "<dateTime>"
                            },
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                              "description": "(Required) ",
                              "key": "end_time",
                              "value": "<dateTime>"
                            },
                            {
                              "key": "agent_ids",
                              "value": "<string>"
                            }
                          ]
                        },
                        "description": "Returns a non-overlapping timeline of agent state changes \u2014 useful for adherence and shrinkage reports."
                      },
                      "response": [
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                          "name": "Condensed timeline",
                          "originalRequest": {
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                              },
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                              {
                                "description": "Added as a part of security scheme: basic",
                                "key": "Authorization",
                                "value": "Basic <credentials>"
                              }
                            ],
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                              "raw": "{{baseUrl}}/v0/agents/state/condensed_timeline?start_time=<dateTime>&end_time=<dateTime>&agent_ids=<string>",
                              "host": [
                                "{{baseUrl}}"
                              ],
                              "path": [
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                              ],
                              "query": [
                                {
                                  "description": "(Required) ",
                                  "key": "start_time",
                                  "value": "<dateTime>"
                                },
                                {
                                  "description": "(Required) ",
                                  "key": "end_time",
                                  "value": "<dateTime>"
                                },
                                {
                                  "key": "agent_ids",
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                              ]
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                          },
                          "status": "OK",
                          "code": 200,
                          "_postman_previewlanguage": "json",
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                },
                {
                  "name": "edit",
                  "item": [
                    {
                      "name": "history",
                      "item": [
                        {
                          "name": "Assembled Get Agent State Edit History",
                          "id": "ee01b6c9-bd66-4e5a-841d-00bb84ce50cb",
                          "protocolProfileBehavior": {
                            "disableBodyPruning": true
                          },
                          "request": {
                            "method": "GET",
                            "header": [
                              {
                                "key": "API-Version",
                                "value": "<string>"
                              }
                            ],
                            "url": {
                              "raw": "{{baseUrl}}/v0/agents/state/edit/history?start_time=<dateTime>&end_time=<dateTime>",
                              "host": [
                                "{{baseUrl}}"
                              ],
                              "path": [
                                "v0",
                                "agents",
                                "state",
                                "edit",
                                "history"
                              ],
                              "query": [
                                {
                                  "key": "start_time",
                                  "value": "<dateTime>"
                                },
                                {
                                  "key": "end_time",
                                  "value": "<dateTime>"
                                }
                              ]
                            },
                            "description": "Audit trail of edits made to agent state records."
                          },
                          "response": [
                            {
                              "id": "41d45a24-8915-4fdf-a297-d924a7a6d933",
                              "name": "Edit history",
                              "originalRequest": {
                                "method": "GET",
                                "header": [
                                  {
                                    "key": "API-Version",
                                    "value": "<string>"
                                  },
                                  {
                                    "description": "Added as a part of security scheme: basic",
                                    "key": "Authorization",
                                    "value": "Basic <credentials>"
                                  }
                                ],
                                "url": {
                                  "raw": "{{baseUrl}}/v0/agents/state/edit/history?start_time=<dateTime>&end_time=<dateTime>",
                                  "host": [
                                    "{{baseUrl}}"
                                  ],
                                  "path": [
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                                  "query": [
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                                      "key": "start_time",
                                      "value": "<dateTime>"
                                    },
                                    {
                                      "key": "end_time",
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                                  ]
                                }
                              },
                              "status": "OK",
                              "code": 200,
                              "_postman_previewlanguage": "text",
                              "header": [],
                              "cookie": [],
                              "responseTime": null,
                              "body": null,
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                    },
                    {
                      "name": "Assembled Edit Agent State",
                      "id": "0dd7d5bd-0195-4125-bcb9-4e5de963ebee",
                      "protocolProfileBehavior": {
                        "disableBodyPruning": true
                      },
                      "request": {
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                        "body": {
                          "mode": "raw",
                          "raw": "{\n  \"inserts\": [\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    },\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    }\n  ],\n  \"updates\": [\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    },\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    }\n  ],\n  \"deletes\": [\n    \"<string>\",\n    \"<string>\"\n  ]\n}",
                          "options": {
                            "raw": {
                              "headerFamily": "json",
                              "language": "json"
                            }
                          }
                        },
                        "url": {
                          "raw": "{{baseUrl}}/v0/agents/state/edit",
                          "host": [
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                          ],
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                            "v0",
                            "agents",
                            "state",
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                        },
                        "description": "Insert, update, or delete agent state records."
                      },
                      "response": [
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                          "name": "Edit applied",
                          "originalRequest": {
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                                "key": "Content-Type",
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                                "key": "Authorization",
                                "value": "Basic <credentials>"
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                              "raw": "{\n  \"inserts\": [\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    },\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    }\n  ],\n  \"updates\": [\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    },\n    {\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"sub_state\": \"<string>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    }\n  ],\n  \"deletes\": [\n    \"<string>\",\n    \"<string>\"\n  ]\n}",
                              "options": {
                                "raw": {
                                  "headerFamily": "json",
                                  "language": "json"
                                }
                              }
                            },
                            "url": {
                              "raw": "{{baseUrl}}/v0/agents/state/edit",
                              "host": [
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                              ],
                              "path": [
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                          "_postman_previewlanguage": "text",
                          "header": [],
                          "cookie": [],
                          "responseTime": null,
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                        "value": "<string>"
                      },
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "url": {
                      "raw": "{{baseUrl}}/v0/agents/state?start_time=<dateTime>&end_time=<dateTime>&agent_ids=<string>",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
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                        "state"
                      ],
                      "query": [
                        {
                          "description": "(Required) ",
                          "key": "start_time",
                          "value": "<dateTime>"
                        },
                        {
                          "description": "(Required) ",
                          "key": "end_time",
                          "value": "<dateTime>"
                        },
                        {
                          "description": "Comma-separated list of Assembled agent IDs.",
                          "key": "agent_ids",
                          "value": "<string>"
                        }
                      ]
                    },
                    "description": "Retrieve agent state records for a time range, optionally filtered by agent."
                  },
                  "response": [
                    {
                      "id": "80275c04-9248-47f9-b4a6-ae6bc9bfe481",
                      "name": "Agent states",
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                            "description": "Added as a part of security scheme: basic",
                            "key": "Authorization",
                            "value": "Basic <credentials>"
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                        "url": {
                          "raw": "{{baseUrl}}/v0/agents/state?start_time=<dateTime>&end_time=<dateTime>&agent_ids=<string>",
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                          "query": [
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                              "description": "(Required) ",
                              "key": "start_time",
                              "value": "<dateTime>"
                            },
                            {
                              "description": "(Required) ",
                              "key": "end_time",
                              "value": "<dateTime>"
                            },
                            {
                              "description": "Comma-separated list of Assembled agent IDs.",
                              "key": "agent_ids",
                              "value": "<string>"
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                        }
                      },
                      "status": "OK",
                      "code": 200,
                      "_postman_previewlanguage": "json",
                      "header": [
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                      "responseTime": null,
                      "body": "{\n  \"states\": [\n    {\n      \"id\": \"<string>\",\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"sub_state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    },\n    {\n      \"id\": \"<string>\",\n      \"agent_id\": \"<string>\",\n      \"state\": \"<string>\",\n      \"sub_state\": \"<string>\",\n      \"start_time\": \"<dateTime>\",\n      \"end_time\": \"<dateTime>\",\n      \"source\": \"<string>\"\n    }\n  ]\n}",
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                },
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                  "protocolProfileBehavior": {
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                  "request": {
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                    "body": {
                      "mode": "raw",
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                      "options": {
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                    },
                    "url": {
                      "raw": "{{baseUrl}}/v0/agents/state",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "v0",
                        "agents",
                        "state"
                      ]
                    },
                    "description": "Deprecated single-state update endpoint. Use /v0/agents/state/bulk instead."
                  },
                  "response": [
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                            "key": "Content-Type",
                            "value": "application/json"
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                          {
                            "description": "Added as a part of security scheme: basic",
                            "key": "Authorization",
                            "value": "Basic <credentials>"
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                        ],
                        "body": {
                          "mode": "raw",
                          "raw": "{\n  \"agent_id\": \"<string>\",\n  \"state\": \"<string>\",\n  \"start_time\": \"<dateTime>\",\n  \"sub_state\": \"<string>\",\n  \"end_time\": \"<dateTime>\",\n  \"source\": \"<string>\"\n}",
                          "options": {
                            "raw": {
                              "headerFamily": "json",
                              "language": "json"
                            }
                          }
                        },
                        "url": {
                          "raw": "{{baseUrl}}/v0/agents/state",
                          "host": [
                            "{{baseUrl}}"
                          ],
                          "path": [
                            "v0",
                            "agents",
                            "state"
                          ]
                        }
                      },
                      "status": "OK",
                      "code": 200,
                      "_postman_previewlanguage": "text",
                      "header": [],
                      "cookie": [],
                      "responseTime": null,
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            {
              "name": "associations",
              "item": [
                {
                  "name": "Assembled Create Agent Associations",
                  "id": "b4034e52-f440-423f-a9d4-72c5bce9662f",
                  "protocolProfileBehavior": {
                    "disableBodyPruning": true
                  },
                  "request": {
                    "method": "POST",
                    "header": [
                      {
                        "key": "Content-Type",
                        "value": "application/json"
                      }
                    ],
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"associations\": [\n    {\n      \"agent_id\": \"<string>\",\n      \"platform\": \"<string>\",\n      \"platform_id\": \"<string>\"\n    },\n    {\n      \"agent_id\": \"<string>\",\n      \"platform\": \"<string>\",\n      \"platform_id\": \"<string>\"\n    }\n  ]\n}",
                      "options": {
                        "raw": {
                          "headerFamily": "json",
                          "language": "json"
                        }
                      }
                    },
                    "url": {
                      "raw": "{{baseUrl}}/v0/agents/associations",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "v0",
                        "agents",
                        "associations"
                      ]
                    },
                    "description": "Associate platform identifiers (Zendesk, Salesforce, Five9, Intercom, etc.) to Assembled agent IDs."
                  },
                  "response": [
                    {
                      "id": "466ac178-ad39-43d8-a7bb-87228ad61b2e",
                      "name": "Associations created",
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                            "key": "Content-Type",
                            "value": "application/json"
                          },
                          {
                            "description": "Added as a part of security scheme: basic",
                            "key": "Authorization",
                            "value": "Basic <credentials>"
                          }
                        ],
                        "body": {
                          "mode": "raw",
                          "raw": "{\n  \"associations\": [\n    {\n      \"agent_id\": \"<string>\",\n      \"platform\": \"<string>\",\n      \"platform_id\": \"<string>\"\n    },\n    {\n      \"agent_id\": \"<string>\",\n      \"platform\": \"<string>\",\n      \"platform_id\": \"<string>\"\n    }\n  ]\n}",
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                            "raw": {
                              "headerFamily": "json",
                              "language": "json"
                            }
                          }
                        },
                        "url": {
                          "raw": "{{baseUrl}}/v0/agents/associations",
                          "host": [
                            "{{baseUrl}}"
                          ],
                          "path": [
                            "v0",
                            "agents",
                            "associations"
                          ]
                        }
                      },
                      "status": "Created",
                      "code": 201,
                      "_postman_previewlanguage": "text",
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                      "cookie": [],
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          "updatedAt": "2026-06-05T15:05:34.000Z",
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      "updatedAt": "2026-06-05T15:05:34.000Z",
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    }
  ],
  "auth": {
    "type": "basic",
    "basic": [
      {
        "key": "username",
        "value": "{{basicAuthUsername}}",
        "type": "string"
      },
      {
        "key": "password",
        "value": "{{basicAuthPassword}}",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://api.assembledhq.com"
    }
  ]
}