{
  "info": {
    "_postman_id": "16bc5104-fde4-49db-87c9-f04ba1f34b48",
    "name": "Assembled Conversations API",
    "description": "Bulk-ingest and bulk-update customer conversation records \u2014 phone,\nemail, chat, SMS, social, and back-office \u2014 so they can be associated\nwith agents, queues, and channels for reporting, QA, and analytics.\n\nUsed by customers running on non-Zendesk/Salesforce stacks or merging\nmultiple CRMs into a unified support view.\n\n\nContact Support:\n Name: Assembled Support",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json",
    "createdAt": "2026-06-05T15:05:44.000Z",
    "updatedAt": "2026-06-05T15:05:44.000Z",
    "lastUpdatedBy": "35240",
    "uid": "35240-16bc5104-fde4-49db-87c9-f04ba1f34b48"
  },
  "item": [
    {
      "name": "v0",
      "item": [
        {
          "name": "conversations",
          "item": [
            {
              "name": "bulk",
              "item": [
                {
                  "name": "Assembled Bulk Upsert Conversations",
                  "id": "31b21748-654d-4938-a29f-9043c7e3f8c6",
                  "protocolProfileBehavior": {
                    "disableBodyPruning": true
                  },
                  "request": {
                    "method": "POST",
                    "header": [
                      {
                        "key": "Content-Type",
                        "value": "application/json"
                      }
                    ],
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"conversations\": [\n    {\n      \"external_id\": \"<string>\",\n      \"channel\": \"back_office\",\n      \"started_at\": \"<dateTime>\",\n      \"platform\": \"<string>\",\n      \"queue_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"customer_id\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"wait_time_seconds\": \"<number>\",\n      \"first_response_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"incididuntd9\": 85738934\n      }\n    },\n    {\n      \"external_id\": \"<string>\",\n      \"channel\": \"phone\",\n      \"started_at\": \"<dateTime>\",\n      \"platform\": \"<string>\",\n      \"queue_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"customer_id\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"wait_time_seconds\": \"<number>\",\n      \"first_response_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"aliquip9a\": 14389592.172172487\n      }\n    }\n  ]\n}",
                      "options": {
                        "raw": {
                          "headerFamily": "json",
                          "language": "json"
                        }
                      }
                    },
                    "url": {
                      "raw": "{{baseUrl}}/v0/conversations/bulk",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "v0",
                        "conversations",
                        "bulk"
                      ]
                    },
                    "description": "Create or overwrite conversation records in bulk."
                  },
                  "response": [
                    {
                      "id": "1e463efa-4550-47b7-b0bc-f6dc9118f7db",
                      "name": "Accepted",
                      "originalRequest": {
                        "method": "POST",
                        "header": [
                          {
                            "key": "Content-Type",
                            "value": "application/json"
                          },
                          {
                            "description": "Added as a part of security scheme: basic",
                            "key": "Authorization",
                            "value": "Basic <credentials>"
                          }
                        ],
                        "body": {
                          "mode": "raw",
                          "raw": "{\n  \"conversations\": [\n    {\n      \"external_id\": \"<string>\",\n      \"channel\": \"back_office\",\n      \"started_at\": \"<dateTime>\",\n      \"platform\": \"<string>\",\n      \"queue_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"customer_id\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"wait_time_seconds\": \"<number>\",\n      \"first_response_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"incididuntd9\": 85738934\n      }\n    },\n    {\n      \"external_id\": \"<string>\",\n      \"channel\": \"phone\",\n      \"started_at\": \"<dateTime>\",\n      \"platform\": \"<string>\",\n      \"queue_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"customer_id\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"wait_time_seconds\": \"<number>\",\n      \"first_response_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"aliquip9a\": 14389592.172172487\n      }\n    }\n  ]\n}",
                          "options": {
                            "raw": {
                              "headerFamily": "json",
                              "language": "json"
                            }
                          }
                        },
                        "url": {
                          "raw": "{{baseUrl}}/v0/conversations/bulk",
                          "host": [
                            "{{baseUrl}}"
                          ],
                          "path": [
                            "v0",
                            "conversations",
                            "bulk"
                          ]
                        }
                      },
                      "status": "Accepted",
                      "code": 202,
                      "_postman_previewlanguage": "text",
                      "header": [],
                      "cookie": [],
                      "responseTime": null,
                      "body": null,
                      "createdAt": "2026-06-05T15:05:45.000Z",
                      "updatedAt": "2026-06-05T15:05:45.000Z",
                      "uid": "35240-1e463efa-4550-47b7-b0bc-f6dc9118f7db"
                    }
                  ],
                  "createdAt": "2026-06-05T15:05:45.000Z",
                  "updatedAt": "2026-06-05T15:05:45.000Z",
                  "uid": "35240-31b21748-654d-4938-a29f-9043c7e3f8c6"
                },
                {
                  "name": "Assembled Bulk Update Conversations",
                  "id": "a73684b8-67af-4a39-a26d-99938691a785",
                  "protocolProfileBehavior": {
                    "disableBodyPruning": true
                  },
                  "request": {
                    "method": "PATCH",
                    "header": [
                      {
                        "key": "Content-Type",
                        "value": "application/json"
                      }
                    ],
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"conversations\": [\n    {\n      \"external_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"nulla_b\": \"mollit irure veniam labore\",\n        \"veniame7\": \"exercitation magna consequat\"\n      }\n    },\n    {\n      \"external_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"ea63\": \"commodo sint occaecat\",\n        \"voluptate0\": false\n      }\n    }\n  ]\n}",
                      "options": {
                        "raw": {
                          "headerFamily": "json",
                          "language": "json"
                        }
                      }
                    },
                    "url": {
                      "raw": "{{baseUrl}}/v0/conversations/bulk",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "v0",
                        "conversations",
                        "bulk"
                      ]
                    },
                    "description": "Update existing conversations with partial fields, identified by external_id."
                  },
                  "response": [
                    {
                      "id": "3992415c-d80f-4c39-87f6-7f02e959344d",
                      "name": "Accepted",
                      "originalRequest": {
                        "method": "PATCH",
                        "header": [
                          {
                            "key": "Content-Type",
                            "value": "application/json"
                          },
                          {
                            "description": "Added as a part of security scheme: basic",
                            "key": "Authorization",
                            "value": "Basic <credentials>"
                          }
                        ],
                        "body": {
                          "mode": "raw",
                          "raw": "{\n  \"conversations\": [\n    {\n      \"external_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"nulla_b\": \"mollit irure veniam labore\",\n        \"veniame7\": \"exercitation magna consequat\"\n      }\n    },\n    {\n      \"external_id\": \"<string>\",\n      \"assigned_agent_id\": \"<string>\",\n      \"status\": \"<string>\",\n      \"ended_at\": \"<dateTime>\",\n      \"handle_time_seconds\": \"<number>\",\n      \"resolved\": \"<boolean>\",\n      \"csat_score\": \"<number>\",\n      \"metadata\": {\n        \"ea63\": \"commodo sint occaecat\",\n        \"voluptate0\": false\n      }\n    }\n  ]\n}",
                          "options": {
                            "raw": {
                              "headerFamily": "json",
                              "language": "json"
                            }
                          }
                        },
                        "url": {
                          "raw": "{{baseUrl}}/v0/conversations/bulk",
                          "host": [
                            "{{baseUrl}}"
                          ],
                          "path": [
                            "v0",
                            "conversations",
                            "bulk"
                          ]
                        }
                      },
                      "status": "Accepted",
                      "code": 202,
                      "_postman_previewlanguage": "text",
                      "header": [],
                      "cookie": [],
                      "responseTime": null,
                      "body": null,
                      "createdAt": "2026-06-05T15:05:45.000Z",
                      "updatedAt": "2026-06-05T15:05:45.000Z",
                      "uid": "35240-3992415c-d80f-4c39-87f6-7f02e959344d"
                    }
                  ],
                  "createdAt": "2026-06-05T15:05:45.000Z",
                  "updatedAt": "2026-06-05T15:05:45.000Z",
                  "uid": "35240-a73684b8-67af-4a39-a26d-99938691a785"
                }
              ],
              "id": "2076fef6-48fc-48fc-bc44-c0fd9d06e263",
              "createdAt": "2026-06-05T15:05:45.000Z",
              "updatedAt": "2026-06-05T15:05:45.000Z",
              "uid": "35240-2076fef6-48fc-48fc-bc44-c0fd9d06e263"
            }
          ],
          "id": "cb4935a4-f9e7-4963-910b-17c9061d82e9",
          "createdAt": "2026-06-05T15:05:45.000Z",
          "updatedAt": "2026-06-05T15:05:45.000Z",
          "uid": "35240-cb4935a4-f9e7-4963-910b-17c9061d82e9"
        }
      ],
      "id": "fb27941c-9940-433c-b1d0-b8b40956eedc",
      "createdAt": "2026-06-05T15:05:45.000Z",
      "updatedAt": "2026-06-05T15:05:45.000Z",
      "uid": "35240-fb27941c-9940-433c-b1d0-b8b40956eedc"
    }
  ],
  "auth": {
    "type": "basic",
    "basic": [
      {
        "key": "username",
        "value": "{{basicAuthUsername}}",
        "type": "string"
      },
      {
        "key": "password",
        "value": "{{basicAuthPassword}}",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://api.assembledhq.com"
    }
  ]
}