# BDOW! \(formerly Sumo\) Help Center

> The BDOW! Help Center

## Getting Started

- [Creating new forms in BDOW!](https://help.bdow.com/en/articles/9114489-creating-new-forms-in-bdow.md): Learn how to design and customize your own campaign forms in BDOW!
- [Connecting to a third-party Email Service Provider](https://help.bdow.com/en/articles/8615463-connecting-to-a-third-party-email-service-provider.md): Forward your BDOW! subscribers to an external email service.
- [Getting started with Shortcuts](https://help.bdow.com/en/articles/9114583-getting-started-with-shortcuts.md): Use BDOW! Shortcuts to rapidly setup fully-featured campaigns.
- [Grow your email list with welcome offers](https://help.bdow.com/en/articles/9114382-grow-your-email-list-with-welcome-offers.md): We bundled the best performing forms into our Grow Email List shortcut so you can easily start with an effective campaign.
- [Creating a Discount Code campaign](https://help.bdow.com/en/articles/9114563-creating-a-discount-code-campaign.md): Reward new subscribers with a Discount Code the moment they sign up, via WooCommerce, Shopify, or BDOW! itself.
- [Managing your template library](https://help.bdow.com/en/articles/9967650-managing-your-template-library.md): Easily reuse campaign form designs by building a template library.
- [BDOW! overview for new users](https://help.bdow.com/en/articles/13431314-bdow-overview-for-new-users.md): A quick overview of how to get started with BDOW! and earning subscribers

## FAQ

- [What is causing slow load times?](https://help.bdow.com/en/articles/9235859-what-is-causing-slow-load-times.md): Optimize your BDOW! campaign forms for the fastest load times.
- [BDOW! browser compatibility](https://help.bdow.com/en/articles/9236145-bdow-browser-compatibility.md): Find out which browsers are recommended for the best BDOW! experience.
- [What happens if an email address is resubmitted?](https://help.bdow.com/en/articles/9236151-what-happens-if-an-email-address-is-resubmitted.md): Learn how BDOW! handles duplicate email addresses with regards to email service providers.
- [Optimizing BDOW! forms for Mobile](https://help.bdow.com/en/articles/9236156-optimizing-bdow-forms-for-mobile.md): BDOW! is fully compatible with mobile devices. Let's ensure your forms look great and perform seamlessly on smaller screens.
- [Can I have BDOW! forms on every page?](https://help.bdow.com/en/articles/9236163-can-i-have-bdow-forms-on-every-page.md): Learn how to ensure BDOW! functions across your entire website.
- [How do I reset my password?](https://help.bdow.com/en/articles/9238149-how-do-i-reset-my-password.md): Follow these steps to restore access to the BDOW! site manager.
- [Language Support for BDOW!](https://help.bdow.com/en/articles/9238159-language-support-for-bdow.md): Your metrics will be in English, but the chosen language on your campaign is up to you!
- [What happens when a visitor subscribes?](https://help.bdow.com/en/articles/9238164-what-happens-when-a-visitor-subscribes.md): You've converted a visitor to a lead! Learn what comes next.
- [Can I install BDOW! on my Website Platform?](https://help.bdow.com/en/articles/9238327-can-i-install-bdow-on-my-website-platform.md)
- [Can I install BDOW! on my Showit website?](https://help.bdow.com/en/articles/8895026-can-i-install-bdow-on-my-showit-website.md): The powerful web platform can be combined with your BDOW! forms to convert visitors into customers like never before!
- [Contact Support](https://help.bdow.com/en/articles/9576875-contact-support.md)
- [How do I set campaign forms to only display on certain pages?](https://help.bdow.com/en/articles/9239089-how-do-i-set-campaign-forms-to-only-display-on-certain-pages.md): You can control where campaign forms appear by setting up Display Rules.
- [Can I display a campaign form based on query parameters?](https://help.bdow.com/en/articles/9239060-can-i-display-a-campaign-form-based-on-query-parameters.md): You can use Query Parameter Display Rules to control the appearance of a campaign form.
- [How do I prevent forms from showing on certain pages?](https://help.bdow.com/en/articles/9238844-how-do-i-prevent-forms-from-showing-on-certain-pages.md): Learn how to suppress the display of campaign forms using Display Rules.

## Troubleshooting

- [Troubleshooting caching services and BDOW! campaign popups](https://help.bdow.com/en/articles/9242883-troubleshooting-caching-services-and-bdow-campaign-popups.md): Optimization plugins such as W3 Total Cache may interrupt BDOW!'s ability to serve popups.
- [Why aren't my Display Rules working properly?](https://help.bdow.com/en/articles/9244518-why-aren-t-my-display-rules-working-properly.md): Here are some common places to check when your campaign form is not appearing like you would expect.
- [Why can't I see my BDOW! form?](https://help.bdow.com/en/articles/9244562-why-can-t-i-see-my-bdow-form.md): Here are a few things to check if your campaign forms do not appear.
- [More than one instance of BDOW! is attempting to start on this page](https://help.bdow.com/en/articles/9247046-more-than-one-instance-of-bdow-is-attempting-to-start-on-this-page.md)
- [Why is my image broken/unable to be uploaded?](https://help.bdow.com/en/articles/9239037-why-is-my-image-broken-unable-to-be-uploaded.md): Here are a few things to try if you cannot upload an image to your campaign form.

## Account/Billing

- [How to Cancel and Resubscribe](https://help.bdow.com/en/articles/8942434-how-to-cancel-and-resubscribe.md): Your businesses changes, your BDOW! subscription can change with it...
- [Managing your Account](https://help.bdow.com/en/articles/9149376-managing-your-account.md)
- [Update Billing: Managing your Subscriptions and Payment Method](https://help.bdow.com/en/articles/9233187-update-billing-managing-your-subscriptions-and-payment-method.md): This article covers how to make changes to your current BDOW! subscription as well as how to manage your payment methods.
- [Understanding your BDOW! SiteID](https://help.bdow.com/en/articles/9233239-understanding-your-bdow-siteid.md): Learn how BDOW! manages site-related information.
- [BDOW! Invoices](https://help.bdow.com/en/articles/9233283-bdow-invoices.md): Learn how to find and download your invoices.
- [Using BDOW! on multiple websites](https://help.bdow.com/en/articles/9233349-using-bdow-on-multiple-websites.md): Here's some guidance on using BDOW! while managing subdomains and multiple websites.
- [Adding users to your BDOW! SiteID](https://help.bdow.com/en/articles/9233367-adding-users-to-your-bdow-siteid.md): Learn how to give your team members access to a BDOW! site.
- [Changing the website URL of your BDOW! site](https://help.bdow.com/en/articles/9233390-changing-the-website-url-of-your-bdow-site.md): If you are migrating to a new website domain, update your BDOW! site information to reflect the change.
- [Choosing a monthly or yearly BDOW! Pro plan](https://help.bdow.com/en/articles/9233409-choosing-a-monthly-or-yearly-bdow-pro-plan.md)
- [How BDOW! counts unique monthly visits](https://help.bdow.com/en/articles/9232869-how-bdow-counts-unique-monthly-visits.md): Learn how BDOW! tracks usage for billing purposes.
- [Canceling Your BDOW! Plan Through Shopify](https://help.bdow.com/en/articles/9938581-canceling-your-bdow-plan-through-shopify.md): If you purchased your BDOW! plan through Shopify, canceling it is super simple!
- [Why Your Payment Failed \(and How to Fix It\)](https://help.bdow.com/en/articles/15292699-why-your-payment-failed-and-how-to-fix-it.md): Fixing payment issues

## Install BDOW!

- [Installing BDOW! on Rainmaker](https://help.bdow.com/en/articles/9239108-installing-bdow-on-rainmaker.md)
- [Installing BDOW! On Convertri](https://help.bdow.com/en/articles/9239126-installing-bdow-on-convertri.md): Learn how you can host your BDOW! campaigns at Convertri.
- [Installing BDOW! on Volusion](https://help.bdow.com/en/articles/9239127-installing-bdow-on-volusion.md)
- [Installing BDOW! on Leadpages](https://help.bdow.com/en/articles/9239132-installing-bdow-on-leadpages.md)
- [Installing BDOW! on Jumpseller](https://help.bdow.com/en/articles/9239135-installing-bdow-on-jumpseller.md)
- [Installing BDOW! on Ruby on Rails](https://help.bdow.com/en/articles/9239142-installing-bdow-on-ruby-on-rails.md)
- [Installing BDOW! on Django](https://help.bdow.com/en/articles/9239147-installing-bdow-on-django.md): You can easily host BDOW! campaigns on your Django-powered website.
- [Installing BDOW! on ClickFunnels](https://help.bdow.com/en/articles/9239153-installing-bdow-on-clickfunnels.md): Learn how to display BDOW! campaign forms on your ClickFunnels pages.
- [Installing BDOW! on Tumblr](https://help.bdow.com/en/articles/9239169-installing-bdow-on-tumblr.md)
- [Installing BDOW! on Jimdo](https://help.bdow.com/en/articles/9239193-installing-bdow-on-jimdo.md): If you use Jimdo Creator, you can easily add BDOW! campaigns to your website.
- [Installing BDOW! on Teachable \(formerly UseFedora\)](https://help.bdow.com/en/articles/9239200-installing-bdow-on-teachable-formerly-usefedora.md)
- [Installing BDOW! on HubSpot](https://help.bdow.com/en/articles/9239211-installing-bdow-on-hubspot.md): Learn how to host your BDOW! campaigns on your HubSpot website and landing pages.
- [Installing BDOW! on Prestashop](https://help.bdow.com/en/articles/9239231-installing-bdow-on-prestashop.md)
- [Installing BDOW! on Joomla](https://help.bdow.com/en/articles/9239244-installing-bdow-on-joomla.md)
- [Installing BDOW! on BigCommerce](https://help.bdow.com/en/articles/9239254-installing-bdow-on-bigcommerce.md): Learn how to host your BDOW! campaigns on your BigCommerce storefront.
- [Installing BDOW! on Weebly](https://help.bdow.com/en/articles/9239270-installing-bdow-on-weebly.md)
- [Updating the BDOW! WordPress Plugin](https://help.bdow.com/en/articles/9239272-updating-the-bdow-wordpress-plugin.md)
- [Website platforms incompatible with BDOW!](https://help.bdow.com/en/articles/9239278-website-platforms-incompatible-with-bdow.md): BDOW! works on most sites, but there are two setups where things get complicated.
- [Installing BDOW! on Magento](https://help.bdow.com/en/articles/9239282-installing-bdow-on-magento.md)
- [Installing BDOW! on Blogger/Blogspot](https://help.bdow.com/en/articles/9239295-installing-bdow-on-blogger-blogspot.md)
- [How to Install BDOW!](https://help.bdow.com/en/articles/9239306-how-to-install-bdow.md): Get started with Pop-ups and Campaigns by first installing BDOW! on your site
- [Changing your BDOW! site in WordPress](https://help.bdow.com/en/articles/9239313-changing-your-bdow-site-in-wordpress.md): Linking your WordPress website to a new BDOW! site is super simple.
- [Installing BDOW! on Squarespace](https://help.bdow.com/en/articles/9239317-installing-bdow-on-squarespace.md)
- [Installing BDOW! on WordPress](https://help.bdow.com/en/articles/9239336-installing-bdow-on-wordpress.md): Getting BDOW! up and running on WordPress is easy with our official plugin.
- [Installing BDOW! on Wix](https://help.bdow.com/en/articles/10467816-installing-bdow-on-wix.md): Learn how to get BDOW! up and running on websites hosted by Wix.

## Integrations

- [Does the VerticalResponse integration support VerticalResponse Classic?](https://help.bdow.com/en/articles/8615468-does-the-verticalresponse-integration-support-verticalresponse-classic.md): BDOW! works with the current VerticalResponse platform, but not the legacy Classic version.
- [Using FormSync to share data with your email service provider](https://help.bdow.com/en/articles/8955632-using-formsync-to-share-data-with-your-email-service-provider.md): Learn how to synchronize BDOW! form submissions with a form hosted by your third-party email service provider.
- [Integrating with MailerLite](https://help.bdow.com/en/articles/9278433-integrating-with-mailerlite.md): Connect your BDOW! account to MailerLite and make the magic happen!
- [Integrating with ActiveCampaign](https://help.bdow.com/en/articles/9278451-integrating-with-activecampaign.md): Connect BDOW! with ActiveCampaign to capture leads, personalize messaging, and efficiently boost conversions.
- [Integrating with Constant Contact](https://help.bdow.com/en/articles/9278470-integrating-with-constant-contact.md)
- [Integrating with Zapier](https://help.bdow.com/en/articles/9278504-integrating-with-zapier.md): Learn how to setup Zapier to use BDOW! triggers and actions.
- [Integrating with Flodesk](https://help.bdow.com/en/articles/9341547-integrating-with-flodesk.md): Connecting to Flodesk in BDOW! is quick and easy. Just follow the quick start guide below and you'll be sending beautiful emails in no time!
- [Integrating with MailChimp](https://help.bdow.com/en/articles/9264508-integrating-with-mailchimp.md)
- [How to integrate BDOW! with Kit](https://help.bdow.com/en/articles/9460837-how-to-integrate-bdow-with-kit.md): Connecting to Kit from BDOW! is quick and easy.
- [Integrating with Klaviyo](https://help.bdow.com/en/articles/9483549-integrating-with-klaviyo.md): Connecting to Klaviyo in BDOW! is quick and easy. Just follow the quick start guide below!
- [Setting up extra fields in Klaviyo](https://help.bdow.com/en/articles/9483641-setting-up-extra-fields-in-klaviyo.md)
- [Setting up extra fields in MailerLite](https://help.bdow.com/en/articles/9535083-setting-up-extra-fields-in-mailerlite.md)
- [Setting up Webhooks](https://help.bdow.com/en/articles/9744357-setting-up-webhooks.md): Configure BDOW! to send notifications to your custom application by enabling webhooks.
- [How to Install and Uninstall BDOW! on Shopify](https://help.bdow.com/en/articles/9938166-how-to-install-and-uninstall-bdow-on-shopify.md): Excited to set up BDOW! on your Shopify store? Let's get started!
- [Installing tracking pixels on your campaign forms](https://help.bdow.com/en/articles/9244528-installing-tracking-pixels-on-your-campaign-forms.md): Learn how BDOW! can provide data to analytics platforms such as Google Analytics 4.

## Forms

- [Passing email addresses to a Success Redirect URL](https://help.bdow.com/en/articles/8615457-passing-email-addresses-to-a-success-redirect-url.md): Learn how to forward an email address to another system without the needing an Email Service Provider.
- [Adding video to a Welcome Mat](https://help.bdow.com/en/articles/8615465-adding-video-to-a-welcome-mat.md): Learn how to incorporate video into the background of a Welcome Mat campaign form.
- [How do I schedule a form to appear at a later time?](https://help.bdow.com/en/articles/8615467-how-do-i-schedule-a-form-to-appear-at-a-later-time.md): You can easily specify exactly when your campaign form will appear via Display Rules.
- [Setting up an Auto Response Email 📧](https://help.bdow.com/en/articles/8913755-setting-up-an-auto-response-email.md): 🔥 Everything you need to know about setting everything up to be automated! 🎉
- [Understanding Display Rules](https://help.bdow.com/en/articles/8615459-understanding-display-rules.md): Set up Display Rules to control the pages where your campaign forms will appear.
- [Getting started with Click Triggers](https://help.bdow.com/en/articles/9091068-getting-started-with-click-triggers.md): Turn any link, button, or image into a popup trigger.
- [🧰 Features & Capabilities in BDOW!](https://help.bdow.com/en/articles/9238614-features-capabilities-in-bdow.md): Below is a quick overview of the BDOW! features available to help you convert more leads and grow your business — without the tech headaches
- [Working with input fields](https://help.bdow.com/en/articles/9238658-working-with-input-fields.md): Take control of your data collection by adding customized input fields to your campaign forms.
- [Working with Inline Forms](https://help.bdow.com/en/articles/9238719-working-with-inline-forms.md): Embed a form box inline with the content of your page.
- [Saving Forms without making them Live](https://help.bdow.com/en/articles/9238752-saving-forms-without-making-them-live.md)
- [Embed YouTube videos into your campaign forms](https://help.bdow.com/en/articles/9238771-embed-youtube-videos-into-your-campaign-forms.md): You can add YouTube videos to your popups simply and easily.
- [Create landing pages using Welcome Mats](https://help.bdow.com/en/articles/9238787-create-landing-pages-using-welcome-mats.md): Boost your conversion rates by configuring the Welcome Mat form as a landing page.
- [Understanding BDOW! Yield Tech](https://help.bdow.com/en/articles/9238791-understanding-bdow-yield-tech.md): Learn how BDOW! prioritizes campaign forms to ensure a better user experience.
- [Controlling Welcome Mat placement with Embedded Mode](https://help.bdow.com/en/articles/9238884-controlling-welcome-mat-placement-with-embedded-mode.md): Learn how to customize the placement of your Welcome Mats using Embedded Mode.
- [Managing List Builder Forms](https://help.bdow.com/en/articles/9238927-managing-list-builder-forms.md)
- [How do I provide downloadable content?](https://help.bdow.com/en/articles/9238971-how-do-i-provide-downloadable-content.md): BDOW! has multiple ways for you to grant visitors access to downloadable content.
- [Preventing your campaign forms from appearing to your employees](https://help.bdow.com/en/articles/9239005-preventing-your-campaign-forms-from-appearing-to-your-employees.md): Configure a special display rule that hides campaign forms when a team member visits your website.
- [How do I setup a Call to Action form?](https://help.bdow.com/en/articles/9239046-how-do-i-setup-a-call-to-action-form.md): Learn how to build a form that redirects visitors to a specific URL rather than collecting their emails.
- [Building GDPR compliant forms](https://help.bdow.com/en/articles/9239051-building-gdpr-compliant-forms.md): Learn how to provide opt-in consent to your campaigns by using the GDPR Opt-In field.
- [Copying campaign forms between BDOW! sites](https://help.bdow.com/en/articles/9239054-copying-campaign-forms-between-bdow-sites.md): Learn how to export your forms and import them into another BDOW! site.
- [List Builder: Smart Mode and Manual Timer Mode](https://help.bdow.com/en/articles/9239056-list-builder-smart-mode-and-manual-timer-mode.md)
- [Passing Query Parameter and Cookie Values With Hidden Fields In List Builder](https://help.bdow.com/en/articles/9239067-passing-query-parameter-and-cookie-values-with-hidden-fields-in-list-builder.md)
- [Using Facebook pixels in BDOW!](https://help.bdow.com/en/articles/9239074-using-facebook-pixels-in-bdow.md): Track views, subscribes, and clicks on your BDOW! forms, then retarget those people on Facebook.
- [Managing A/B Tests](https://help.bdow.com/en/articles/9239075-managing-a-b-tests.md): A quick guide to running your A/B Test and choosing a winning variant with confidence.
- [Setting up Success Messages and Redirect URLs](https://help.bdow.com/en/articles/9239092-setting-up-success-messages-and-redirect-urls.md): It's always important to let your subscribers know that their input was successful!
- [Building a Social Proof Campaign](https://help.bdow.com/en/articles/9932511-building-a-social-proof-campaign.md): Leverage the principle of social validation to build trust in your brand and encourage conversions.
- [Sharing templates with BDOW! Share Keys](https://help.bdow.com/en/articles/9836500-sharing-templates-with-bdow-share-keys.md): Learn how to share campaign form designs with your teammates and the entire BDOW! community.
- [Building a sense of urgency with the Countdown field](https://help.bdow.com/en/articles/11809817-building-a-sense-of-urgency-with-the-countdown-field.md): Discover how to add Countdowns to your campaigns in order to create urgency, encourage immediate action, and boost conversion rates.
- [Adding custom JavaScript to buttons](https://help.bdow.com/en/articles/11996487-adding-custom-javascript-to-buttons.md): Use the JavaScript click action to execute custom code.
- [Including custom HTML in your campaign forms](https://help.bdow.com/en/articles/12005095-including-custom-html-in-your-campaign-forms.md): Learn how to add custom components to your campaigns!
- [Adding Click Triggers in Showit](https://help.bdow.com/en/articles/12168634-adding-click-triggers-in-showit.md): Easy steps to add a Click Trigger to your Showit website.
- [Specifying a unique mobile design with breakpoints](https://help.bdow.com/en/articles/12733613-specifying-a-unique-mobile-design-with-breakpoints.md): Easily build a single campaign form with unique look and feel on desktop and mobile devices.

## Dashboard

- [Exploring the BDOW! dashboard](https://help.bdow.com/en/articles/9235144-exploring-the-bdow-dashboard.md): Review all of your campaign statistics on the Dashboard.

## Monetize

- [Setting up the Abandoned Cart Strategy](https://help.bdow.com/en/articles/9241095-setting-up-the-abandoned-cart-strategy.md): Learn how to capture emails and recover lost sales at the same time.
- [Boosting average order value](https://help.bdow.com/en/articles/9241124-boosting-average-order-value.md): Use the Average Order Value shortcut to increase your site conversion rate and incentivize an immediate purchase.
- [Integrating Discount Codes with Shopify](https://help.bdow.com/en/articles/9241143-integrating-discount-codes-with-shopify.md): Automatically generate Discount Codes from your Shopify store and issue them through BDOW! campaigns.
- [Integrating Discount Codes with WooCommerce](https://help.bdow.com/en/articles/9241530-integrating-discount-codes-with-woocommerce.md): Automatically generate Discount Codes from your WooCommerce store and issue them through BDOW! campaigns.

## Email

- [Sending an Email in BDOW!](https://help.bdow.com/en/articles/9235155-sending-an-email-in-bdow.md)
- [Sending an Email When Visitors Subscribe](https://help.bdow.com/en/articles/9235157-sending-an-email-when-visitors-subscribe.md)
- [Getting started with Contacts](https://help.bdow.com/en/articles/9235163-getting-started-with-contacts.md): You can communicate with your subscriber list easily, right from BDOW!.
- [Success Email Notifications](https://help.bdow.com/en/articles/9836292-success-email-notifications.md): Receive an email notification each time a new contact subscribes.
- [Customizing your email domain](https://help.bdow.com/en/articles/8913812-customizing-your-email-domain.md): Send emails from your business address by configuring the sender domain.

## Contacts

- [How to download your BDOW! subscriber list](https://help.bdow.com/en/articles/9235121-how-to-download-your-bdow-subscriber-list.md): Export your Contacts for reporting, analysis, or importing into another platform.
- [How to Import Your Subscriber List Into BDOW!](https://help.bdow.com/en/articles/9235122-how-to-import-your-subscriber-list-into-bdow.md)

## Extras

- [How BDOW! cookies work](https://help.bdow.com/en/articles/9062731-how-bdow-cookies-work.md): Learn how BDOW! cookies control form display and visitor interactions.

## Privacy/Terms Of Use

- [How BDOW! complies with GDPR](https://help.bdow.com/en/articles/9240909-how-bdow-complies-with-gdpr.md): A General Data Protection Regulation \(GDPR\) guide for BDOW! users.
- [Message Center Terms Of Use](https://help.bdow.com/en/articles/9240919-message-center-terms-of-use.md)
- [Email list privacy](https://help.bdow.com/en/articles/9240933-email-list-privacy.md): Learn how BDOW! handles your subscriber information.
- [Website Terms of Use](https://help.bdow.com/en/articles/9241046-website-terms-of-use.md)
- [Privacy Policy](https://help.bdow.com/en/articles/9241056-privacy-policy.md)
- [Refunds and BDOW! Terms of Sale](https://help.bdow.com/en/articles/15139459-refunds-and-bdow-terms-of-sale.md): Website Terms of Use, Terms of Sale, Refunds and Privacy Policy