# Bob W.

> QUESTIONS? BOB’S GOT YOUR BACK!

## Your Booking

- [Changing dates](https://help.bobw.co/en/articles/303579-changing-dates.md): Can I change my dates?
- [Cancellation policy](https://help.bobw.co/en/articles/303578-cancellation-policy.md): Can I cancel my booking?
- [Requesting an invoice](https://help.bobw.co/en/articles/303580-requesting-an-invoice.md): How do I get an invoice or pro-forma?
- [Online reception](https://help.bobw.co/en/articles/378615-online-reception.md): What is the Guest Area?
- [How to add Bob W to your home screen](https://help.bobw.co/en/articles/703671-how-to-add-bob-w-to-your-home-screen.md): Bob W Online Guest Area on your Home Screen.
- [Your Invoice for Booking.com Reservations](https://help.bobw.co/en/articles/841379-your-invoice-for-booking-com-reservations.md): How to receive, view, edit, and download your invoice if you booked through Booking.com.

## Getting Here & Around

- [Location & entrance](https://help.bobw.co/en/articles/793971-location-entrance.md): How to find us?
- [Location & entrance](https://help.bobw.co/en/articles/829691-location-entrance.md): How to find us?
- [Best route from the airport](https://help.bobw.co/en/articles/829708-best-route-from-the-airport.md): How do I get to the apartment from the airport?
- [Public-transport tips](https://help.bobw.co/en/articles/829711-public-transport-tips.md): What is the best way to get around?

## Check-In & Arrival

- [Check-in guidelines](https://help.bobw.co/en/articles/273846-check-in-guidelines.md): How to check-in?
- [Early check-in policy](https://help.bobw.co/en/articles/303446-early-check-in-policy.md): Can I check-in earlier?
- [Identification Requirements](https://help.bobw.co/en/articles/366734-identification-requirements.md): Do I need to verify my ID?
- [Luggage storage](https://help.bobw.co/en/articles/750527-luggage-storage.md): Where can I store my luggage?
- [Luggage storage](https://help.bobw.co/en/articles/829571-luggage-storage.md): Where can I store my luggage?
- [Parking options & rates](https://help.bobw.co/en/articles/829670-parking-options-rates.md): Where can I park my car?

## Services and Extras

- [Pets: rules & fees](https://help.bobw.co/en/articles/303549-pets-rules-fees.md): Can I bring my pet?
- [Pantry](https://help.bobw.co/en/articles/835261-pantry.md): Find extra supplies during your stay at Bob W Dortmund Stadtmitte — the Essentials Drawers location, access, and what's inside.
- [Wi-Fi connection details](https://help.bobw.co/en/articles/303542-wi-fi-connection-details.md): How do I connect to wifi?
- [Cleaning policy](https://help.bobw.co/en/articles/303544-cleaning-policy.md): Is cleaning included in my stay?
- [Gym guidelines](https://help.bobw.co/en/articles/303545-gym-guidelines.md): How do I use the gym?
- [Baby crib request](https://help.bobw.co/en/articles/303550-baby-crib-request.md): Can I add a baby crib to the apartment?
- [Bob W tote bag](https://help.bobw.co/en/articles/303551-bob-w-tote-bag.md): Can I get a Bob W tote bag?
- [Bob's Breakfast Partners](https://help.bobw.co/en/articles/829683-bob-s-breakfast-partners.md): Where can I get my breakfast?

## Apartment How-Tos

- [Heating / AC controls](https://help.bobw.co/en/articles/829675-heating-ac-controls.md): How does the AC/heating work?

## Check-Out & After

- [Check-out guidelines](https://help.bobw.co/en/articles/303589-check-out-guidelines.md): How do I check out?
- [Late check-out policy](https://help.bobw.co/en/articles/303590-late-check-out-policy.md): Can I check out late?
- [After check-out cleaning](https://help.bobw.co/en/articles/303630-after-check-out-cleaning.md): Do I need to tidy up before I go?

## Business with Bob W.

- [Business stay](https://help.bobw.co/en/articles/303647-business-stay.md): Corporate Stays, the Bob W Way