- [AI Agent Course: Free Online Training](https://www.salesforce.com/agentforce/ai-agent-course/): Explore AI agent courses designed to enhance your skills in artificial intelligence and machine learning. Start learning with free online training today.
- [What Is Agentic Architecture?](https://www.salesforce.com/agentforce/agentic-architecture/): Explore the capabilities and benefits of agentic RAG, a next-generation AI model that enhances content generation with autonomous, adaptable AI agents.
- [AgentExchange - AI Agent Marketplace](https://www.salesforce.com/agentforce/agentexchange/): AgentExchange is a marketplace designed to empower businesses to harness the power of agentic AI. Try it today!
- [Trailblazer Sign Up: Unlock the Best Trailblazer Benefits for Free](https://www.salesforce.com/account-benefits/): With the benefits of a Trailblazer account, the world of Salesforce is at your fingertips. Sign up to access free online learning, events, support, and more!
- [AI Agent Builder: Agentforce](https://www.salesforce.com/agentforce/agent-builder/): Create custom AI agents effortlessly with Agentforce's AI Agent Builder. Empower your business with pre set templates or build with no code.
- [How to Build an AI Agent](https://www.salesforce.com/agentforce/agent-builder/how-to-build/): Discover the essential steps, from data collection to deployment, and build a powerful AI-driven agent tailored to your needs.
- [Salesforce: The #1 AI CRM](https://www.salesforce.com/): Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.
- [Accelerate Agentic AI Development](https://www.salesforce.com/agentforce/accelerate-agentic-ai/): Develop and deploy AI agents 16x faster with Agentforce. Enhance accuracy by 75% and reduce complexity. Download the Valoir report to learn how Agentforce accelerates your AI journey.
- [Agentforce for Employees](https://www.salesforce.com/agentforce/agentforce-for-employees/): Agentforce is transforming employee productivity with multi-turn, multi-channel agent conversations across Salesforce Lightning, Mobile, and Slack.
- [Agentforce: The AI Agent Platform](https://www.salesforce.com/agentforce/): Build and customize autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem.
- [AI Agent vs. Chatbot - What's the Difference?](https://www.salesforce.com/agentforce/ai-agent-vs-chatbot/): Confused about the difference between an AI agent and a chatbot? This primer goes into the basics and should help clear things up.
- [What Are Agentic Workflows?](https://www.salesforce.com/agentforce/agentic-workflows/): Agentic workflows are structured processes where autonomous AI agents make decisions, solve problems, and perform tasks with minimal human input.
- [What Is Agentic RAG?](https://www.salesforce.com/agentforce/agentic-rag/): Explore the capabilities and benefits of agentic RAG, a next-generation AI model that enhances content generation with autonomous, adaptable AI agents.
- [What Is the Agentic Enterprise? (2025)](https://www.salesforce.com/agentforce/agentic-enterprise/): Explore the core tenets of the agentic enterprise, a model where human employees and AI agents collaborate to enhance productivity, creativity, and customer loyalty.
- [Agentic Enterprise Index](https://www.salesforce.com/agentforce/agentic-enterprise-index/): The Agentic Enterprise represents a fundamental shift in the way the world does business by leveraging AI agents. Learn How.
- [Agentforce ROI Calculator](https://www.salesforce.com/agentforce/ai-agents-roi-calculator/): Discover the value of Agentforce with our ROI Calculator. See how the Service Agent can enhance productivity, improve customer satisfaction, and boost business performance.
- [AI Agents: Definition, Types, Examples](https://www.salesforce.com/agentforce/ai-agents/): AI agents help your teams get more done and connect with customers around the clock. Here's a look at what they are and how they work.
- [What Are Autonomous Agents?](https://www.salesforce.com/agentforce/ai-agents/autonomous-agents/): Autonomous agents are a form of AI that understand and respond to inquiries without human intervention. Here's how they can help companies.
- [AI Agent Frameworks: A Practical Guide (2025)](https://www.salesforce.com/agentforce/ai-agents/ai-agent-frameworks/): Explore the key factors and benefits of AI agent frameworks to select the right one for your business and drive innovation and growth.
- [Agentforce ROI Report](https://www.salesforce.com/agentforce/ai-agents-roi-report/): Discover the value of Agentforce with our ROI Report. See how the Service Agent can enhance productivity, improve customer satisfaction, and boost business performance.
- [What Are Multi-Agent Systems?](https://www.salesforce.com/agentforce/ai-agents/multi-agent-systems/): Multi-agent systems are AI-driven networks of autonomous agents that interact to solve problems, optimize decisions, and coordinate tasks efficiently.
- [What Are Intelligent Agents? A Guide (2025)](https://www.salesforce.com/agentforce/ai-agents/intelligent-agents/): An intelligent agent is an autonomous AI application that proactively supports employees and customers, executing tasks with trusted data.
- [Agentforce and RAG: Best Practices for Better Agents](https://www.salesforce.com/agentforce/agentforce-and-rag/): This guide explores how Agentforce  and Retrieval-Augmented Generation (RAG) work together, with practical tips to enhance agent performance.
- [What is an AI Copilot](https://www.salesforce.com/agentforce/ai-copilot/): AI copilots are popping up in digital experiences everywhere. Learn how they differ from traditional chatbots and why they are important.
- [Maximize AI business impact](https://www.salesforce.com/agentforce/ai-business-impact/): Discover how to use AI to deliver real ROI, reduce risk, and lead transformation with confidence.
- [Best AI Agent Platforms (2025)](https://www.salesforce.com/agentforce/ai-agents/platform/): Learn how AI agent platforms are revolutionizing businesses through task automation, productivity enhancement, and smarter decision-making.
- [What is an AI Assistant?](https://www.salesforce.com/agentforce/ai-assistant/): Learn what AI assistants are and how they can improve personalization, decision-making, efficiency, and enhance industry-specific tasks.
- [What Is a Chatbot?](https://www.salesforce.com/agentforce/chatbot/): A chatbot is a computer program that digitally engages with customers either by voice or text communication to help find a resolution or solve an issue.
- [AI Agents For Business and Application Development](https://www.salesforce.com/agentforce/ai-software-development/): Agents are set to transform AI software development and how businesses operate and interact with customers. Here's how they work.
- [Accelerate AI Readiness with a Strong Foundation](https://www.salesforce.com/agentforce/ai-readiness/): True AI readiness starts with more than tools. Learn how to align your organization for scalable value and confidently lead your next wave of AI transformation
- [Chatbot vs. Conversational AI: What Makes Them Different](https://www.salesforce.com/agentforce/chatbot-vs-conversational-ai/): Learn the key differences between chatbot vs. conversational AI and how to pick the right one for your business.
- [The Top Chatbot Best Practices for Service](https://www.salesforce.com/agentforce/chatbot/best-practices/): Discover the top chatbot best practices to enhance service experience and boost customer satisfaction.
- [Build an AI-Ready Workforce Today](https://www.salesforce.com/agentforce/ai-ready-workforce/): Discover how to build an AI-ready workforce and evolve your workplace for the future.
- [Agentforce Command Center](https://www.salesforce.com/agentforce/command-center/): Analyze and optimize Agentforce from a single, unified tool with Command Center. It's your all-in-one agentic app for providing clear insights and recommendations to get the most from Agentforce.
- [Dining Alfiasco Commercial](https://www.salesforce.com/agentforce/commercials/dining-alfiasco/): Learn what Agentforce is and how it enhances sales and customer service with AI and automation in our video. Watch now to see the benefits!
- [How to Pick the Best AI Chatbot](https://www.salesforce.com/agentforce/chatbot/best/): With the best AI chatbot, you can transform customer service. Follow these 3 easy steps to choose the best AI chatbot for your business.
- [Gate Expectations Commercial](https://www.salesforce.com/agentforce/commercials/gate-expectations/): Learn what Agentforce is and how it enhances sales and customer service with AI and automation in our video. Watch now to see the benefits!
- [Agentforce for Developers](https://www.salesforce.com/agentforce/dev-tools/): AgentforceDX empowers developers to build, test, and optimize AI agents faster. Enjoy low-code ease, pro-code power, and real-time analytics. Explore with our free Developer Edition.
- [Watch the Agentforce TV Commercials](https://www.salesforce.com/agentforce/commercials/): Watch the new Salesforce TV commercials to see how Agentforce is changing the business world with Agentic AI.
- [What Is an AI Chatbot?](https://www.salesforce.com/agentforce/chatbot/what-is-an-ai-chatbot/): An AI chatbot is an autonomous digital assistant that uses artificial intelligence to understand and respond to inquiries in real time.
- [Agentforce Customer Stories](https://www.salesforce.com/agentforce/customer-stories/): Discover real-life success stories from Agentforce users. See how our platform has transformed their businesses and improved their productivity.
- [Chatbot vs. Conversational AI: What Makes Them Different](https://www.salesforce.com/agentforce/chatbot/chatbot-vs-conversational-ai/): Learn the key differences between chatbot vs. conversational AI and how to pick the right one for your business.
- [Optimize Your Consumption](https://www.salesforce.com/agentforce/digital-wallet/): With Digital Wallet, organizations can get near real-time consumption insights and usage trends for consumption based Salesforce products like Data Cloud and Agentforce.
- [What Is Digital Labor?](https://www.salesforce.com/agentforce/digital-labor/): A digital workforce of intelligent AI agents augments your human workforce, and transforms the way work gets done.
- [What Is a Digital Assistant? A Guide (2025)](https://www.salesforce.com/agentforce/digital-assistants/): This guide explains how digital assistants work, their benefits, and how they improve productivity.
- [What Is a Digital Worker?](https://www.salesforce.com/agentforce/digital-worker/): A digital worker is an AI software application that acts as a colleague, mimicking human capabilities and handling complex tasks.
- [How Does Agentforce Work?](https://www.salesforce.com/agentforce/how-it-works/): Agents need three things to get work done: data, reasoning, and actions. With Agentforce, agents can connect to any data source and use it in real time.
- [What Is Agentforce Assistant? (Formerly Einstein Copilot)](https://www.salesforce.com/agentforce/einstein-copilot/): Editor's note: Agentforce Assistant has been upgraded to Agentforce. This article was originally published on March 6, 2024, and was updated on May 23, 2024.
- [Agentforce Rate Card](https://www.salesforce.com/agentforce/rates/): Agentforce Rate Card
- [Generative AI Course: Free Online Training](https://www.salesforce.com/agentforce/generative-ai-course/): Explore our generative AI courses designed to enhance your skills in AI. Start learning with free online training today.
- [Agentforce Guide: How To Get Started](https://www.salesforce.com/agentforce/guide/): This guide explores the core elements of Agentforce, and it's the first in a series of guides that will evolve alongside Agentforce itself.
- [What Is a Digital Workforce?](https://www.salesforce.com/agentforce/digital-workforce/): A digital workforce consists of software-based systems known as digital workers that use intelligent automation to perform tasks typically handled by people.
- [Achieving Reliable Agent Behavior](https://www.salesforce.com/agentforce/five-levels-of-determinism/): Achieving Reliable Agent Behavior a Framework for 5 Levels of Determinism
- [The Future of Work Is Human-Centered AI](https://www.salesforce.com/agentforce/human-centered-ai/): Learn how human-centered AI supports smarter, people-first decision making.
- [LLM Course: Free Online Training](https://www.salesforce.com/agentforce/llm-course/): Explore our LLM courses designed to enhance your skills in large language models. Start learning with free online training today.
- [LLM Agents: A Complete Guide](https://www.salesforce.com/agentforce/llm-agents/): LLM agents can parse complicated questions, improve decision-making, and take timely action. Here's a look at the types of LLM agents and their benefits.
- [Agentforce MCP Support](https://www.salesforce.com/agentforce/mcp-support/): Connect your agents across systems, unlock and unify data, and drive trusted, differentiated customer experiences with Agentforce MCP Support. Learn more now.
- [Salesforce Agentforce Pricing](https://www.salesforce.com/agentforce/pricing/): Build, customize, test, deploy, and monitor AI-powered agents. Discover pricing information for Salesforce Agentforce.
- [What Are Large Action Models (LAMs)?](https://www.salesforce.com/agentforce/large-action-models/): We explain large action models (LAMs), how they work, how they differ from LLMs, and show examples of the technology in action.
- [How Agentforce Works Video](https://www.salesforce.com/agentforce/how-it-works/video/): Discover how Agentforce streamlines sales and customer service with AI-driven insights and automation in our video. Watch now to see it in action!
- [Human-AI Collaboration: The Future of Work](https://www.salesforce.com/agentforce/human-ai-collaboration/): Learn 10 human-AI collaboration skills for success and prepare your workforce to thrive in an AI-driven world.
- [Service Processes - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/automotive/service-processes/): Automate deferment requests or due date changes, and automatically assess eligibility, finalize the new terms, and communicate revised terms with the help of a pre-built AI agent skill.
- [What is Reinforcement Learning?](https://www.salesforce.com/agentforce/reinforcement-learning/): Reinforcement learning is a key method artificial intelligence (AI) agents use to learn and make decisions. Learn more in this comprehensive guide.
- [Agentforce Customer Zero](https://www.salesforce.com/agentforce/use-cases/customer-zero/): Learn how Salesforce Customer Success and Agentforce turbocharge case resolutions and customer satisfaction.
- [AI Agent Use Cases](https://www.salesforce.com/agentforce/use-cases/): Explore how Agentforce can transform your business with real-world use cases using ai agents to improve efficiency and drive growth.
- [Quoting & Order Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/communications/quoting-order-management/): Accelerate sales cycles and simplify complex orders. See how Agentforce for Communications streamlines quoting and ordering for sales teams.
- [Billing Resolution - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/communications/billing-resolution/): Address billing inquiries instantly and increase customer trust. See how Agentforce for Communications empowers efficient, accurate billing resolution with AI.
- [Proactive Maintenance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/automotive/proactive-maintenance/): Leverage agentic skills to proactively identify issues, schedule service appointments, and send email summaries with estimates.
- [Scaling Responsible AI with Trust and Confidence](https://www.salesforce.com/agentforce/scaling-responsible-ai/): Discover strategies for scaling AI while building trust and ensuring reliability.
- [Visit Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/consumer-goods/visit-management/): Discover how consumer goods companies can accelerate delivery, improve customer satisfaction and drive revenue.
- [Recruitment & Admissions - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/education/recruitment-admissions/): Discover how Agentforce transforms recruitment & admissions by engaging prospective students and delivering instant, personalized support throughout the enrollment journey.
- [Telesales - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/consumer-goods/telesales/): Explore how consumer goods brands can increase telesales revenue and operational efficiency.
- [Energy Customer Service - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/energy-utilities/customer-service/): Discover how AI agent-powered helps your service reps resolve energy & utilities inquirires faster and more accurately.
- [Banking Service Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/banking-services-assistant/): Discover how AI agent-powered banking services enhance customer experiences, improve operational efficiency, and drive better outcomes.
- [Customer Service - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/consumer-goods/customer-service/): Learn how AI agent-powered customer service enhances customer experiences, improves operational efficiency, and drives better business outcomes.
- [Student Success - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/education/student-success/): Discover how Agentforce helps education institutions deliver holistic student support.
- [Banking Relationship Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/client-relationship-assistant/): Learn how integrating AI agent-powered banking relationship management builds deeper connections.
- [Financial Advisor Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/financial-advisor-assistance/): With Agentforce, advisors can automate meeting prep and get real-time insights on portfolio summaries, asset allocation & financial goals.
- [Collections Assistance  - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/collections-assistance/): Discover how AI agent-powered collections streamlines the recovery process, boosts efficiency, and cultivates stronger customer relationships.
- [Engagement - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/government/public-engagement/): Learn how AI agent powered public engagement helps public sector organizations improve citizen services, improve regulatory compliance, and increase efficiency.
- [Insurance Service Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/insurance-service-assistant/): Explore how AI agent-powered insurance service assistants enable service representatives to provide personalized assistance to customers.
- [Disease Surveillance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/healthcare/disease-surveillance/): Learn how Agentforce can enhance disease surveillance by predicting outbreaks, tracking trends, and supporting public health efforts.
- [Recruitment - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/government/recruitment/): Explore how AI helps public sector organizations improve the quality of their hires, enhance the candidate experience, and reduce administrative work.
- [Patient Access & Services - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/healthcare/patient-access-services/): Discover how AI agent-powered healthcare can transform patient access with more personalized, efficient care.
- [Proactive Maintenance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/manufacturing/proactive-maintenance/): Discover AI agent-powered proactive maintenance for the manufacturing industry.
- [Home Health - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/healthcare/home-health/): Explore how AI-driven home health solutions can deliver tailored, proactive care beyond hospital walls.
- [Clinical Trial Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/life-sciences/clinical-trial-management/): Discover AI agent-powered clinical trial management for the life sciences industry.
- [Loan Product Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/loan-product-assistance/): Borrowers today expect seamless digital experiences with immediate answers to select the right loan.
- [What is Agentforce Video](https://www.salesforce.com/agentforce/video/): Learn what Agentforce is and how it enhances sales and customer service with AI and automation in our video. Watch now to see the benefits!
- [Patient Services - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/life-sciences/patient-services/): Discover AI agent-powered patient services for the life sciences industry.
- [Ad Proposal - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/media/ad-proposals/): Discover how AI agent-powered ad proposals streamline proposal creation and speed up deal closures, enhancing productivity and sales velocity.
- [What Is a Virtual Agent?](https://www.salesforce.com/agentforce/what-are-virtual-agents/): Virtual agents are evolving, and helping companies build better connections with customers. Here's how they work.
- [Prospect Research Agent - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/nonprofit/prospect-research-agent/): Explore how AI agent-powered Prospect Research helps nonprofits target the right donors.
- [Sales Agreement Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/manufacturing/sales-agreement-management/): Discover AI agent-powered sales agreement management for the manufacturing industry.
- [ESG Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/net-zero/esg-management/): Discover AI agent-powered ESG management for the net zero industry.
- [What Is a Reasoning Engine?](https://www.salesforce.com/agentforce/what-is-a-reasoning-engine/): A reasoning engine is an AI system that mimics human-like decision-making and problem-solving capabilities. Learn more about how they help.
- [Why Choose Agentforce?](https://www.salesforce.com/agentforce/why/): Discover why Agentforce is the top choice for businesses seeking to streamline operations and enhance customer experiences.
- [The Rise of Agentic Systems: From Bots To Agents](https://www.salesforce.com/agentforce/what-is-agentic-ai/systems/): Agentic systems improve productivity and augment employees with new skills and abilities, learn more about what they can do for you.
- [What is Agentic AI?](https://www.salesforce.com/agentforce/what-is-agentic-ai/): Learn how agentic AI is using data and AI to help businesses boost employee productivity, drive innovation, and unlock new revenue streams.
- [Tableau: Visual Analytics from Salesforce](https://www.salesforce.com/analytics/): Boost productivity and decision-making with the world's leading visual analytics platform from Salesforce. Tableau makes it easy to understand and act on data wherever you work.
- [Advantage of Using an Analytics Dashboard](https://www.salesforce.com/analytics/analytics-dashboard-benefits/): Analytics dashboard technology allows for business to increase their bottom line by understanding data better. Find out how analytics dashboard systems help.
- [How the Atlas Reasoning Engine Powers Agentforce](https://www.salesforce.com/agentforce/what-is-a-reasoning-engine/atlas/): Let's take a look under the hood of Salesforce Agentforce to see how the powerful Atlas Reasoning Engine works.
- [What Is Retrieval-Augmented Generation (RAG)?](https://www.salesforce.com/agentforce/what-is-rag/): Retrieval-augmented generation (RAG) helps businesses use generative AI by connecting LLMs to internal data.
- [Augmented Analytics Tools](https://www.salesforce.com/analytics/augmented/): Use AI to automate summaries, personalize insights, and explore data with natural language with augmented analytics tools built directly into your CRM.
- [Business Analytics Tools Guide](https://www.salesforce.com/analytics/business-analytics-tools-guide/): All business analytics software is designed to collect, review, and extrapolate data. Beyond that, every analytics tool will offer different capabilities.
- [CRM Predictive and Sales Analytics Software](https://www.salesforce.com/analytics/crm-with-analytics/): Learn how CRM tech can bolster your performance with improved sales and predictive technology.
- [Understanding the Importance of Business Intelligence Tools](https://www.salesforce.com/analytics/business-intelligence/business-intelligence-tools-guide/): BI tools allow for business to increase their bottom line with better data. Find out how BI Tools & Amp systems can help your business perform better.
- [Business Intelligence](https://www.salesforce.com/analytics/business-intelligence/): Get insights and anticipate needs faster with business intelligence tools built directly into your CRM and Tableau.
- [Analytics Products: Best Tools & Software](https://www.salesforce.com/analytics/all-products/): Boost productivity and decision-making with the world's leading analytics solutions from Salesforce and Tableau.
- [How to leverage AI-powered CRM analytics to transform the customer experience with data-driven insights.](https://www.salesforce.com/analytics/crm/analytics-for-sales-service/): How to leverage AI-powered CRM analytics to transform the customer experience with data-driven insights.
- [Data Visualization Tools](https://www.salesforce.com/analytics/data-visualization/): Intuitively organize and present information with data visualization capabilities built directly into your CRM and Tableau.
- [CRM Analytics for Salesforce CRM](https://www.salesforce.com/analytics/crm/): Get analytics for CRM, built in Salesforce, and take action with visual analytics, AI-powered predictions, and out-of-the-box dashboards and KPIs.
- [Data Integration Tools](https://www.salesforce.com/analytics/data-integration/): Deliver high-quality data more efficiently with data integration tools built for your CRM and Tableau.
- [Embedded Analytics tools](https://www.salesforce.com/analytics/embedded/): Increase product engagement by integrating embedded analytics tools directly with your CRM or third-party apps.
- [Salesforce Analytics Pricing](https://www.salesforce.com/analytics/pricing/): Explore pricing options for AI-powered visual analytics tools from Salesforce, including Tableau and CRM Analytics.
- [Data Culture](https://www.salesforce.com/analytics/data-culture/): Build a thriving data culture by weaving data into your organization's operations, mindset, technology.
- [Data Management Tools](https://www.salesforce.com/analytics/data-management/): Deliver high-quality data more efficiently with data management tools. Build trust in your data with governance, security, and data preparation.
- [How To Get the Most Out of Strategic Market Analysis](https://www.salesforce.com/analytics/strategic-market-analysis/): Strategic analysis software has been evolving allowing for business to drastically increase their bottom line. Find out how strategic analysis can help you.
- [Semantic Layer Tool](https://www.salesforce.com/analytics/tableau-semantics/): Unlock the full potential of your data and AI with an intelligent semantic layer seamlessly integrated into Data Cloud, enriched with business context to bridge the gap between raw data and meaningful insights.
- [CRM Analytics Pricing](https://www.salesforce.com/analytics/crm/pricing/): Explore CRM Analytics pricing options. Get native analytics for Salesforce so you can take data-driven action with visual insights and AI-powered predictions built directly into your CRM.
- [Tableau Next](https://www.salesforce.com/analytics/tableau-next/): Make data-driven work efficient with agent-powered analytics and actionable insights in the flow of work.
- [Tableau Pulse AI Analytics Tools](https://www.salesforce.com/analytics/tableau/pulse/): Get the metrics that matter when and where you need them with AI analytics tools built directly into your CRM and Tableau.
- [What to Consider when Comparing Visual Analytics Guide](https://www.salesforce.com/analytics/visual-analytics-tools-guide/): Visual analytics technology allows for business to increase their bottom line. Find out how visual analytic systems can help you.
- [Why Big Data Visualisation Is Essential](https://www.salesforce.com/analytics/why-use-big-data-visualization/): Big data visualisation tools allow for business to increase their bottom line with better data. Find out how big data visualisation can help your business.
- [Salesforce AI - Powerful AI Solutions](https://www.salesforce.com/artificial-intelligence/): AI solutions are just the tip of the spear. Get real-time access to your customer data, analytics, and automation across your business to make AI work for you.
- [What is Predictive Analytics?](https://www.salesforce.com/analytics/what-is-predictive-analytics/): Predictive analytics uses historical data and algorithms to forecast future outcomes, enabling businesses to make data-driven decisions.
- [10 AI Skills You Need in Today's Job Market](https://www.salesforce.com/artificial-intelligence/ai-skills/): AI skills like machine learning, prompt engineering, and critical thinking help you use AI tools smartly as they become more essential to businesses.
- [Advantages and Disadvantages of AI](https://www.salesforce.com/artificial-intelligence/advantages-disadvantages-ai/): What are the advantages and disadvantages of AI? Learn about the benefits AI offers and the challenges it poses to business and society.
- [What Is AI Automation?](https://www.salesforce.com/artificial-intelligence/ai-automation/): AI automation uses machine learning, natural language processing, and other technologies to handle routine tasks and streamline workflows.
- [AI Course: Free Online AI Training](https://www.salesforce.com/artificial-intelligence/ai-course/): Explore artificial intelligence courses designed to enhance your skills in AI and machine learning. Start learning with free online training today.
- [Tableau: Data Visualization Software](https://www.salesforce.com/analytics/tableau/): Do more with your data with Tableau, the world's leading data visualization software. Tableau makes it easy to see, understand, and act on data.
- [What is AI Security, and Why is it Important?](https://www.salesforce.com/artificial-intelligence/ai-security/): AI security protects systems from evolving threats by detecting anomalies, preventing attacks, and securing AI models, ensuring trustworthy and safe outcomes.
- [What is an AI Model? Benefits, Types, & Industry Examples](https://www.salesforce.com/artificial-intelligence/ai-models/): An AI model is a trained software program that learns from vast amounts of data to identify patterns, predict outcomes, and make decisions. Learn more.
- [Einstein 1 Studio: Custom AI Builders](https://www.salesforce.com/artificial-intelligence/ai-builder/): Use AI builder tools that can help you personalize every customer experience. Discover AI that you can customize and manage directly in your CRM.
- [What Are AI Algorithms, and How Do They Work?](https://www.salesforce.com/artificial-intelligence/ai-algorithms/): AI algorithms are sets of instructions that tell artificial intelligence technology how to process information, react to data, and make decisions autonomously.
- [35 AI Quotes to Inspire You](https://www.salesforce.com/artificial-intelligence/ai-quotes/): Read 30+ inspiring quotes on artificial intelligence from experts on the future of work, emerging technologies, and unbiased AI.
- [What Is AI Transparency?](https://www.salesforce.com/artificial-intelligence/ai-transparency/): AI transparency informs users about how your organization uses data and processes to deliver responsible, accurate, and trustworthy results.
- [How To Create A Game Changing AI Strategy](https://www.salesforce.com/artificial-intelligence/ai-strategy-guide/): AI is transforming the way businesses operate. learn how to create game changing ai strategy with our exclusive AI strategy guide.
- [AI for Developers](https://www.salesforce.com/artificial-intelligence/developers/): Customize Salesforce faster with generative AI for Salesforce languages. Explore AI tools for developers.
- [AI for Business](https://www.salesforce.com/artificial-intelligence/business/): Maximize productivity across your entire organization by bringing AI to every user and workflow. Learn about AI for business built directly into your CRM.
- [What is Enterprise AI?](https://www.salesforce.com/artificial-intelligence/enterprise-ai/): From implementation to challenges to future trends, enterprise AI is a powerful tool to help businesses automate, innovate, and boost productivity.
- [Deep Learning vs. Machine Learning: What's the Difference?](https://www.salesforce.com/artificial-intelligence/deep-learning-vs-machine-learning/): Explore the differences between deep learning and machine learning, including their definitions, applications, and impact on AI.
- [Machine Learning vs. AI: What's the Difference?](https://www.salesforce.com/artificial-intelligence/machine-learning-vs-ai/): Machine learning vs. AI: Explore what sets these solutions apart, and how your business can effectively deploy both.
- [AI Prompts: 6 Tips For Writing Generative AI Prompts](https://www.salesforce.com/artificial-intelligence/generative-ai-prompts/): Generative AI, can help boost business if you ask it the right questions. Here's how to write better generative AI prompts.
- [What Is Multimodal AI Video](https://www.salesforce.com/artificial-intelligence/multimodal-ai/video/): Multimodal AI is the ability for AI models to interpret, integrate and analyze the world as we do through modalities like images, videos, sound and sensors.
- [What is Multimodal AI?](https://www.salesforce.com/artificial-intelligence/multimodal-ai/): Multimodal AI is a type of artificial intelligence that can process and integrate information from multiple data formats, or "modalities," to understand and generate content in a more human-like way.
- [Machine Learning vs. NLP](https://www.salesforce.com/artificial-intelligence/machine-learning-vs-nlp/): Machine learning vs. NLP: Here's a look at how they work, how they differ, and why they matter.
- [Types of AI: A Guide (2025)](https://www.salesforce.com/artificial-intelligence/types-of-ai/): Explore the different types of AI, including predictive and generative, and discover the transformative impact of agentic AI in various industries.
- [Prompt Builder - a Generative AI that Generates Workflows](https://www.salesforce.com/artificial-intelligence/prompt-builder/): Create your own AI prompts and workflows with Prompt Builder, Salesforce's generative AI, to elevate productivity by combining LLM instructions and CRM data.
- [What Is NLP (Natural Language Processing)?](https://www.salesforce.com/artificial-intelligence/nlp/): Learn what natural language processing is, how it works, and why businesses are using this subfield of AI to better serve customers.
- [What Is RPA (Robotic Process Automation)?](https://www.salesforce.com/artificial-intelligence/rpa-robotic-process-automation/): Robotic process automation (RPA) uses software-based robots to automate tasks, reduce error rates, and improve efficiency.
- [Generative AI Glossary for Business Leaders](https://www.salesforce.com/artificial-intelligence/generative-ai-glossary/): Is everyone around you talking about large language models and prompt engineering? Are you lost? This generative AI glossary will help guide you.
- [What is AI Software?](https://www.salesforce.com/artificial-intelligence/software/): Learn about AI software and agentic AI-autonomous systems that adapt, make decisions, and drive innovation for smarter, dynamic solutions.
- [Trusted AI: The Einstein Trust Layer](https://www.salesforce.com/artificial-intelligence/trusted-ai/): Einstein Trust Layer is designed with private, zero-retention architecture. Learn about secure AI architecture built directly into your CRM.
- [Automotive AI Solutions | Vehicle Insights](https://www.salesforce.com/artificial-intelligence/use-cases/automotive/service-revenue-warranty/): Get smarter about proactive service with AI
- [Automotive AI Solutions | Vehicle Insights](https://www.salesforce.com/artificial-intelligence/use-cases/automotive/account-forecast/): Stay on top of vehicle and fleet performance with Artificial Intelligence
- [Analyze Survey Feedback](https://www.salesforce.com/artificial-intelligence/use-cases/analyze-survey-feedback/): Explore how to analyze survey feedback with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Answer Customer Inquiry](https://www.salesforce.com/artificial-intelligence/use-cases/answer-customer-inquiry/): Explore how to answer customer inquiries with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Automotive AI Solutions | Vehicle Insights](https://www.salesforce.com/artificial-intelligence/use-cases/automotive/vehicle-telemetry/): Stay on top of vehicle and fleet performance with AI
- [AI Use Cases with Salesforce Einstein](https://www.salesforce.com/artificial-intelligence/use-cases/): Explore the wide range of use cases for Salesforce AI for every product and industry so you can save time, improve accuracy and results.
- [Billing Inquiry Management](https://www.salesforce.com/artificial-intelligence/use-cases/communications/billing-inquiry-management/): Augment your customer service agents with generative AI to provide personalized, proactive customer support and resolve billing inquiries faster.
- [Client Meeting Prep](https://www.salesforce.com/artificial-intelligence/use-cases/client-meeting-prep/): Explore how to optimize client meeting prep with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Offer Matching](https://www.salesforce.com/artificial-intelligence/use-cases/communications/offer-matching/): Improve customer satisfaction and retention by always offering the best pricing and offers compared to competition.
- [Quick Quote](https://www.salesforce.com/artificial-intelligence/use-cases/communications/quote-generation/): With Quote Generation, sellers can create quotes faster and more accurately.
- [Intelligent Account Planning](https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/account-planning/): Sales managers waste time navigating disparate systems to understand the needs of their business. Einstein AI does the work for them by providing a clear picture of their accounts' health so they can sell more, faster.
- [Personalized Upselling](https://www.salesforce.com/artificial-intelligence/use-cases/communications/personalized-upselling/): Utilize Service Level Objective (SLO) monitoring to proactively service customers experiencing degradation and identify upsell opportunities.
- [Client Support Summaries](https://www.salesforce.com/artificial-intelligence/use-cases/client-support-summaries/): Explore how to create client support summaries with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Personalized Customer Services](https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/customer-service/): Increase promotion profitability, streamline execution, and maximize customer satisfaction, with Salesforce's trusted AI for Consumer Goods Cloud.
- [Create a Close Plan](https://www.salesforce.com/artificial-intelligence/use-cases/create-close-plan/): Explore how to create a close plan with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Create a Promotion](https://www.salesforce.com/artificial-intelligence/use-cases/create-promotion/): Explore how to create a promotion with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Efficient Inventory Management](https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/direct-store-delivery/): DSD Supervisors manage field teams with many complex routes and constantly changing inventory. Save time by providing comprehensive summaries of their inventory status so they can resolve issues quickly.
- [Donor Engagement](https://www.salesforce.com/artificial-intelligence/use-cases/donor-engagement/): Explore how to handle nonprofit donor engagement with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Advancement & Alumni Relations](https://www.salesforce.com/artificial-intelligence/use-cases/education/advancement-and-alumni-relations/): Enhance relationships through personalization, comprehensive data, and intelligent reporting.
- [Recruitment & Admissions](https://www.salesforce.com/artificial-intelligence/use-cases/education/recruitment-and-admissions/): Learn how to drive prospective student engagement and exceed enrollment goals with AI
- [Academic Operations](https://www.salesforce.com/artificial-intelligence/use-cases/education/academic-operations/): Define course and program details and use trusted AI to generate relevant skills.
- [Student Success](https://www.salesforce.com/artificial-intelligence/use-cases/education/student-success/): Visualize data quickly and access AI-powered insights on a single student success platform
- [Clean Energy Program Advisor](https://www.salesforce.com/artificial-intelligence/use-cases/energy/clean-energy-program-advisor/): Assist your agents in guiding customers towards optimized energy usage with personalized, informed recommendations on clean energy programs & services.
- [Bill and Energy Usage Insights](https://www.salesforce.com/artificial-intelligence/use-cases/energy/bill-and-energy-usage-insights/): Centralize billing, rates, and consumption data to generate AI-driven summaries and insights, enabling agents to provide fast and reliable support to your customers.
- [Account and Customer Service Summaries](https://www.salesforce.com/artificial-intelligence/use-cases/energy/account-and-customer-service/): Enhance agent efficiency with deep insights into past customer interactions, account history, and service cases, coupled with the capability to summarize chats into clear, concise summaries that capture essential information for improved understanding and follow-up actions.
- [Field Service Summary](https://www.salesforce.com/artificial-intelligence/use-cases/energy/field-work-summary/): Help your field technicians reduce visit durations & administrative tasks with intelligent summary generation for accurate, comprehensive reports that incorporate real-time customer data, word order summary, steps completed, job images, and more.
- [Insurance Claims Management](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/claims-management/): Enhance insurance claims management with AI-generated summaries and automated workflows for financial services.
- [Client Meeting Preparation](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/client-relationship-management/): Ease the process of preparing for meetings by using AI to create brief summaries of recent communications and interactions into one overview.
- [Personalized Engagement](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/personalized-engagement/): Use data and AI to create personalized interactions and summaries for clients in the banking, wealth management, and insurance industries.
- [Benefits Verification](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/benefits-verification/): Leverage the power of AI to simplify and enhance benefits verification process.
- [Transaction Dispute Management](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/transaction-dispute-management/): Skip the manual dispute process with AI-powered tools that streamline transaction dispute management in financial services.
- [Complaints Management](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/complaints-management/): Simplify financial services complaints management with AI-powered tools and AI-generated summaries that expedite the process.
- [Digital Assessment Generation Use Case](https://www.salesforce.com/artificial-intelligence/use-cases/gov/generate-digital-assessment/): Convert paper assessments to digital easily using Salesforce built for public sector.
- [Benefit Application Review Use Case - Salesforce Public Sector Solution](https://www.salesforce.com/artificial-intelligence/use-cases/gov/review-benefit-applications/): Access comprehensive application histories and easily compare versions, enhancing decision-making and streamlining management.
- [Generate a Sales Pitch](https://www.salesforce.com/artificial-intelligence/use-cases/generate-a-sales-pitch/): Explore how to generate a sales pitch with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Inspection Preparation Use Case](https://www.salesforce.com/artificial-intelligence/use-cases/gov/prepare-for-inspection/): Get detailed summaries of prior violations and license compliance, ensuring efficient inspections and timely renewals.
- [Find and Summarize Similar Cases](https://www.salesforce.com/artificial-intelligence/use-cases/find-and-summarize-similar-cases/): Explore how to find and summarize similar use cases with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Patient Program Outcome Management](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/outcome-management/): Improve patient engagement and adherence to care programs with AI-powered outcome summaries.
- [Participant Recruitment and Enrollment](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/participant-recruitment-and-enrollment/): Find and enroll the right candidates for each study with AI-powered candidate auto-matching capabilities.
- [Generate Promotional Content](https://www.salesforce.com/artificial-intelligence/use-cases/generate-promotional-content/): Explore how to generate promotional content with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Product-Led Sales](https://www.salesforce.com/artificial-intelligence/use-cases/high-tech/product-led-sales/): Boost revenue with AI tools for product-led sales. Use product usage insights to target opportunities, upsell, and personalize outreach.
- [Healthcare AI Solutions | Patient Services](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/patient-medical-history/): Quickly summarize a patient's medical history including prescription dosages, clinical encounters, and social determinants to inform care decisions.
- [Provider Network Management](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/provider-network-management/): Gain a 360 degree view of the network and quickly review provider information and past performance to optimize network adequacy and lower patient wait times.
- [AI and Loyalty Programs](https://www.salesforce.com/artificial-intelligence/use-cases/loyalty/): Discover AI use cases for loyalty programs. See how AI loyalty programs can help personalize rewards, target offers, and deliver seamless experiences.
- [AI-Powered Summary of Asset Telemetry Summaries](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/asset-telemetry/): See how AI can summarize asset telemetry data to provide an overall asset condition and recommend actions for predictive maintenance.
- [Sales Agreement Summary](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/sales-agreement/): See how AI can help manufacturers generate & summarize sales agreements. Simplify deviation reporting, analyze revenue and margin impacts, and more.
- [Forecast Summary](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/account-forecast/): See how AI can summarize forecast data to provide real-time insights, detect anomalies, and identify trends to improve performance and forecast accuracy.
- [AI-Powered Summary of Asset Data for Manufacturing](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/service-revenue-warranty/): See how AI can help manufacturers summarize asset data. Get a quick overview of record alerts, open cases, work orders, warranty status, and more.
- [Interaction Summary](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/customer-service-interactions/): Use AI to summarize past customer interactions and empower service agents with a comprehensive view of the interaction timeline.
- [ESG Report Generation](https://www.salesforce.com/artificial-intelligence/use-cases/net-zero/esg-reporting/): AI speeds up ESG report generation by creating disclosures, verifying key details, and refining responses.
- [Manage Marketing Campaigns](https://www.salesforce.com/artificial-intelligence/use-cases/manage-marketing-campaigns/): Explore how to manage marketing campaigns with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Advertising Sales](https://www.salesforce.com/artificial-intelligence/use-cases/media/advertising-sales/): Deploy trusted AI solutions that will empower you to sell smarter and personalize experiences for subscribers, viewers, fans, and advertisers.
- [Carbon Accounting](https://www.salesforce.com/artificial-intelligence/use-cases/net-zero/carbon-accounting/): Use Einstein AI to identify which greenhouse gas categories are associated with different emissions factors and categorize them rather than manually matching factors to categorizes.
- [Nonprofit Program Management](https://www.salesforce.com/artificial-intelligence/use-cases/nonprofit/program-management-outcomes/): Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform.
- [Grantmaking](https://www.salesforce.com/artificial-intelligence/use-cases/nonprofit/grantmaking/): Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform. Use our AI to create customizable, predictive, and generative AI experiences to fit all your organizational needs, safely. Bring conversational AI to any workflow, user, and department with Einstein.
- [Patient Data Management](https://www.salesforce.com/artificial-intelligence/use-cases/patient-data-management/): Explore how to fast track patient data management with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Optimize Sales Opportunities](https://www.salesforce.com/artificial-intelligence/use-cases/optimize-sales-opportunities/): Explore how to optimize sales opportunities with Salesforce AI and see the use cases, benefits and step by step instructions.
- [What are LLMs (Large Language Models)?](https://www.salesforce.com/artificial-intelligence/what-are-large-language-models/): Explore the basics of LLMs, discover their common use cases, and learn more about why they matter for your business.
- [Transaction Disputes](https://www.salesforce.com/artificial-intelligence/use-cases/transaction-disputes/): Explore how to handle transaction disputes with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Resolve Customer Issue](https://www.salesforce.com/artificial-intelligence/use-cases/resolve-customer-issue/): Explore how to resolve customer issues with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Product or Order Recommendation](https://www.salesforce.com/artificial-intelligence/use-cases/product-order-recommendation/): Explore how to create a product or order recommendation with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Sales Meeting Support](https://www.salesforce.com/artificial-intelligence/use-cases/sales-meeting-support/): Explore how to provide sales meeting support with Salesforce AI and see the use cases, benefits and step by step instructions.
- [What is Generative AI Video](https://www.salesforce.com/artificial-intelligence/what-is-generative-ai/video/): Generative AI is a type of artificial intelligence that creates new content by using LLMs and other ML techniques based on a user's prompt.
- [What Is Generative AI? (A Complete Guide)](https://www.salesforce.com/artificial-intelligence/what-is-generative-ai/): What exactly is generative AI? Salesforce's Chief Scientist explains how this technology is changing the future for us all.
- [Fundraising](https://www.salesforce.com/artificial-intelligence/use-cases/nonprofit/fundraising/): Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform.
- [What Is Artificial Intelligence (AI)?](https://www.salesforce.com/artificial-intelligence/what-is-ai/): AI is developing fast and can change the way businesses operate, from intelligent automating processes to generating insights, and driving innovation. Learn how.
- [What is Conversational AI?](https://www.salesforce.com/artificial-intelligence/what-is-conversational-ai/): Conversational AI helps businesses build stronger customer relationships through natural, human-like dialogue that can answer questions, solve problems, and increase efficiency.
- [What is Cloud AI & How Does it Work?](https://www.salesforce.com/artificial-intelligence/what-is-cloud-ai/): Cloud AI enables organisations to leverage enormous computing power and advanced AI processes without depending on costly, inefficient on-premises servers.
- [What Is Artificial General Intelligence (AGI)?](https://www.salesforce.com/artificial-intelligence/what-is-artificial-general-intelligence/): What's the meaning of AGI (artificial general intelligence)? Imagine the cognitive capabilities of a human combined with speed, memory, reliability, and scalability of high-performance computing.
- [What is Automation? A Glossary of Automation Definitions](https://www.salesforce.com/artificial-intelligence/what-is-automation/): Learn the definition and meaning of automation including workflow automation and process automation.
- [Salesforce Automotive AI](https://www.salesforce.com/automotive/artificial-intelligence/): Agentforce offers the essential building blocks for auto makers and dealers to deploy trusted agentic AI solutions that work with no setup.
- [What is Intelligent Automation?](https://www.salesforce.com/artificial-intelligence/what-is-intelligent-automation/): Companies that move beyond the pilot phase of intelligent automation have seen huge cost benefits. Here's what you need to know.
- [What is Machine Learning?](https://www.salesforce.com/artificial-intelligence/what-is-machine-learning/): Machine learning - a powerful area of AI - makes everything from data analysis to task automation easier and more efficient for businesses.
- [Will AI Replace Jobs?](https://www.salesforce.com/artificial-intelligence/will-ai-replace-jobs/): Research shows AI creates more roles than it eliminates. Discover which jobs will grow and how to advance your career with AI.
- [AI in the Automotive Industry: Use Cases & Trends](https://www.salesforce.com/automotive/artificial-intelligence/guide/): Learn how artificial intelligence impacts the automotive industry with benefits, use cases & trends.
- [What Are AI Agents for Automotive?](https://www.salesforce.com/automotive/artificial-intelligence/ai-agents-for-automotive/): Discover how AI agents for automotive can improve efficiencies and enhance decision-making across your entire organization.
- [Best Automotive CRM](https://www.salesforce.com/automotive/): Find an Automotive CRM that accelerates innovation with AI and automation. Enhance customer experiences, revenue models, and software-defined vehicles.
- [Connected Car Platform | Connected Mobility Solutions](https://www.salesforce.com/automotive/connected-car-software/): Deploy innovative connected vehicle subscriptions and services fast and at scale with a connected car cloud platform, powered by the Salesforce Platform.
- [What is a Connected Car? A Complete Guide (2024)](https://www.salesforce.com/automotive/connected-car-software/what-is-a-connected-car/): Connected car technology is changing the automotive industry. Find use cases, benefits, and trends.
- [See how Bentley is reimagining customer experience for the next era.](https://www.salesforce.com/automotive/bentley-reimagining-customer-experience/): See how digital transformation is helping Bentley redefine customer experiences.
- [Best Automotive Cloud CRM by Salesforce](https://www.salesforce.com/automotive/cloud/): Power exceptional driver experiences with Automotive Cloud, the world's #1 AI CRM for the Automotive industry.
- [Connected Car & Telematics Data Analytics Solutions](https://www.salesforce.com/automotive/connected-car-software/data-analytics/): Bring vehicle data into the CRM and turn it into revenue with connected car & telematics data analytics solutions, powered by the #1 AI CRM for automotive.
- [How CarMax is disrupting automotive retail for a second time.](https://www.salesforce.com/automotive/disrupting-automotive-retail-carmax/): Read How CarMax is disrupting automotive retail for a second time.
- [Automotive Finance & Lending Software](https://www.salesforce.com/automotive/finance-software/): Streamline vehicle purchases with Automotive finance software. Unite driver, vehicle, retail and financial data with the #1 AI CRM for Automotive.
- [Don't wait years for results. See how Ford is reinventing itself fast.](https://www.salesforce.com/automotive/ford-reinventing-customer-experience/): Reinventing your business doesn't have to be slow. See how Ford went from 0 to 60 with Salesforce.
- [Guide to Automotive CRM](https://www.salesforce.com/automotive/crm-guide/): Learn how automotive CRM can streamline dealership operations, boost sales, and enhance customer experiences.
- [Enlightened Plum Village Monastics Take You Through Guided Meditations](https://www.salesforce.com/blog/04meditation-plum-village-monastics-breath-work/): As part of our B-Well series, the monastics at Plum Village's Mississippi center take us through five soothing and easy guided meditations.
- [20 Equality Quotes To Motivate and Inspire](https://www.salesforce.com/blog/20-quotes-about-equality/): Read quotes from some of the most influential leaders in the equality movement. Get nspired to stand up for sustainability, equality, and inclusion.
- [Automotive Marketing: Boost Sales with 10 Marketing Strategies](https://www.salesforce.com/automotive/marketing/): Discover the top 10 automotive marketing strategies to engage modern buyers, from SMS and video marketing to SEO and influencer partnerships.
- [How to Use Social Media for Social Good](https://www.salesforce.com/blog/20-ways-to-use-social-media-for-social-good/): Here are 20 impactful ways to use social media for social good.
- [Channel Sales: 10 Questions From Our Community, Answered](https://www.salesforce.com/blog/10-channel-sales-questions-answered/): Sales leader, Tiffani Bova, answers to 10 questions using real examples from Salesforce customers and channel sales leaders.
- [How Ford CEO Jim Farley Plans to Transform an American Icon](https://www.salesforce.com/automotive/salesforce-helps-ford-transform/): Learn how Salesforce is helping Ford keep its customers moving. Special guest: Angela Aguilar.
- [Best Car Dealership CRM](https://www.salesforce.com/automotive/car-dealership-software/): Engage with drivers and their households, improve trust with automakers, and empower your reps to take action with the #1 AI CRM for car dealers.
- [Welcome to the 2019 Salesforce MVPs](https://www.salesforce.com/blog/2019-salesforce-mvps/): Salesforce MVPs make exceptional contributions to help the community learn Salesforce, connect, have fun, and give back together. Get to know our 2019 Salesforce MVPs.
- [Use These 3 Tips to Personalize Customer Experiences](https://www.salesforce.com/blog/3-tips-personalized-customer-experiences/): Success Cloud helps personalize customer relationships by putting the customer first, planning for the entire customer journey, and transforming ways to think and work.
- [OEM CRM: Automotive Software](https://www.salesforce.com/automotive/oem-software/): Orchestrate driver and household experiences, power software-defined vehicles, and improve productivity with the #1 AI CRM for OEMs.
- [How To Connect on LinkedIn and Grow Your Network](https://www.salesforce.com/blog/3-tips-for-connecting-on-linkedin-the-smart-way/): Learn how to connect on LinkedIn to find prospects, partners, mentors, and new job opportunities.
- [Merging Driver and Vehicle Data for a New Automotive Experience](https://www.salesforce.com/automotive/merging-driver-vehicle-data/): Data from the connected ecosystem can help achieve higher revenue and reduced time to market.
- [360 Perspectives: Embed Customer Listening in Your Business](https://www.salesforce.com/blog/360-perspectives-embed-customer-listening/): Learn how to embed customer listening into your company's DNA to ensure transformation efforts are hyper-focused on their needs.
- [4 Ways Technology Can Give Your Account-Based Marketing Strategy a Boost](https://www.salesforce.com/blog/4-ways-technology-can-give-your-account-based-marketing-strategy-a-boost/): Here are four ways that digital marketing technology can help you execute your Account-Based Marketing (ABM) strategy.
- [360 Perspectives: How to Solve Complex Customer Needs](https://www.salesforce.com/blog/360-perspectives-solve-complex-customer-needs/): Learn how Hamesh Chawla, Chief Product and Technology Officer at Edelman Financial Engines, formed teams to think and operate more holistically based on customer needs, despite the challenge of having operations nationwide.
- [Unlock Efficiencies for a More Engaging Automotive Customer Experience](https://www.salesforce.com/automotive/engaging-automotive-customer-experience/): How Salesforce is helping OEMs increase productivity and lifetime value while reducing costs.
- [4 Ways AI Will Change the Future of Business](https://www.salesforce.com/blog/4-ways-ai-will-change-the-future-of-business-blog/): Sultan Mahmood is the Global Financial Services leader of artificial intelligence and robotics at PwC. He also leads the development of PwC UK's AI solutions and advises clients across many industries on identifying and delivering business results enabled by disruptive technologies such as AI and
- [Best Automotive Industry Software](https://www.salesforce.com/automotive/software/): With Automotive industry software, get value fast, no matter the use case, and power every Automotive experience with the Einstein 1 Platform.
- [Luxury Brands Learn Customer Engagement From Lamborghini](https://www.salesforce.com/blog/360-perspectives-luxury-brands-learn-from-lamborghini/): Here are the steps the ultra-luxury automotive brand Lamborghini took to get closer to its customers and create opportunities for dealers.
- [Salesforce Blog: 3 Tips on Sharing Your Trailblazer Story](https://www.salesforce.com/blog/3-tips-share-trailblazer-story/): When you share your Trailblazer story keep in mind your hook, pivotal moments, and anecdotes that will inspire action.
- [4 Reasons Administrators Should be Excited for Dreamforce](https://www.salesforce.com/blog/4-reasons-admins-should-be-excited-for-dreamforce-blog/): Every year we hear from administrators, "I didn't realize what was possible within Salesforce before coming to Dreamforce." This year is no different.  In fact, this year you will realize that the possibilities are endless. As the Dreamforce Agenda Builder goes live on October
- [The March on Washington and the Opportunity To Carry the Legacy Forward](https://www.salesforce.com/blog/57th-anniversary-march-on-washington/): Today, we are reminded of the legacy of the March on Washington, and more urgently, the work that remains to be done to reach lasting racial equality.
- [The 6 Effects of Technology on Selling](https://www.salesforce.com/blog/6-ways-technology-streamlined-sales-3/): Sales teams - learn more about the effects of technology on selling, and how it has transformed businesses to run more efficiently.
- [How to Differentiate Yourself From the Competition](https://www.salesforce.com/blog/6-ways-to-differentiate-yourself-to-beat-your-competitor/): Every business needs to know the value of differentiating themselves from their competition. These tips will show customers what makes you unique.
- [Tips for Digital Transformation in Sales](https://www.salesforce.com/blog/8-tips-digital-sales-transformation/): High-performing organizations need to keep up with digital transformation in sales to be successful. Here are 8 tips to help guide you.
- [A Look Inside Salesforce Tower](https://www.salesforce.com/blog/a-look-inside-salesforce-tower-blog/): This article was edited July 26, 2018 to clarify availability of the 61st floor of Salesforce Tower. Salesforce Tower, the tallest office building west of Chicago and the 61-story centerpiece of our HQ urban campus, opened its doors to the first group of employees last week. At Salesforce, our
- [61 Business Blog Writing Prompts for Content](https://www.salesforce.com/blog/61-business-blog-writing-prompts-blog/): Try these 61 business blog writing prompts to help you write your next successful corporate blog post.
- [How to Adjust Your AI Strategy to Address Volatility in a Time of Crisis](https://www.salesforce.com/blog/adjust-ai-strategy-for-crisis-volatility/): In the face of COVID-19, we've changed how we interact with friends, families, colleagues - and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results. Here's what you need to know to make sure your AI predictions support your customers now.
- [AI in Marketing: 3 Ways to Improve Customer Journeys](https://www.salesforce.com/blog/ai-in-marketing/): As a marketer, you already have the data you need to create value, but if you're wondering how to implement AI into digital marketing, here are three ways.
- [Salesforce Plants a Flag in Denver](https://www.salesforce.com/blog/announcing-salesforce-denver/): Announcing our new home in Denver! Our new office will be a world-class hub for our local metro Denver employees, where we can welcome our customers, partners, and the community.
- [What Amazon's Whole Foods Purchase Teaches Marketers Everywhere](https://www.salesforce.com/blog/amazon-whole-foods-marketing-lessons-blog/): Amazon's purchase of Whole Foods, the latest move in its retail-domination strategy, has us asking a new batch of questions. What does this new acquisition mean for the average customer? For the grocer? For the retailer? For the marketer? No matter what industry you come from, marketers everywhere
- [AI for CRM: The Complete Guide](https://www.salesforce.com/blog/ai-for-crm-the-complete-guide/): We read a lot about how artificial intelligence will change the world: self-driving cars, bots that text like humans, computers that can tell you, without a doubt, what a cat is. While this is interesting, a lingering question is: how will we actually use it? How will AI integrate into our daily
- [Learn pricing and solution details for Salesforce Customer 360 for Automotive.](https://www.salesforce.com/automotive/pricing/): Enhance driver experiences and power software-defined vehicles with CRM + AI + Data + Trust.
- [Salesforce AI Research Team Opens First International Hub in Singapore](https://www.salesforce.com/blog/ai-research-team-singapore/): The Salesforce AI research team is expanding outside of the U.S. to Singapore. Find out why we're excited about this move and what it means for our customers.
- [APA Month: Trailblazers and Icons](https://www.salesforce.com/blog/asian-pacific-islanders-trailblazers-equality/): During Asian American and Pacific Islander Heritage Month, we honor and pay tribute to the generations of Asian, Pacific Islanders, and South Asians who have enriched history, forged new paths for others, and influenced lasting change in society.
- [Artist JR and Salesforce Collaborate for the Louvre Pyramid's 30th Birthday](https://www.salesforce.com/blog/artist-jr-collaborate-louvre-pyramid/): Salesforce got a behind the scenes glimpse of visual artist JR's latest installation - creating an optical illusion of the famous Louvre Pyramid. Find out how Salesforce France volunteers helped in
- [Why B-List Holidays Deserve a Spot in Your 2016 Email Calendar](https://www.salesforce.com/blog/b-list-holidays-email-holiday-calendar-2016/): Apparently today is "Show & Tell At Work Day." Who knew? Almost any date on the calendar is a holiday to someone. As you plan your 2016 email calendar, consider including some B-List holidays in the mix. These less important holidays (compared to Valentine's Day, Easter, Mother's Day, and
- [Arlan Hamilton Invests in Underestimated Founders](https://www.salesforce.com/blog/arlan-hamilton/): Arlan Hamilton built a vc fund to invest in high-potential founders who are people of color, women, and LGBTQ+.
- [Advantages of Adopting API-Led Connectivity (ALC)](https://www.salesforce.com/blog/apis-for-integration/): API-led connectivity (ALC) is a way to connect data to applications through APIs. Learn more about the advantages of adopting this strategy.
- [How AI Is Helping Brands Grows Right Now](https://www.salesforce.com/blog/artificial-intelligence-helping-businesses/): AI is supporting businesses and driving growth in many ways. Creating intelligent experiences that empower both businesses and customers is critical during this time. Here are 6 ways AI can help your organization today.
- [Blazing Trails Podcast: Stephen and Ayesha Curry on Leveraging Your Network for Greater Good](https://www.salesforce.com/blog/blazing-trails-podcast-community-impact/): Listen as Stephen and Ayesha Curry join Fortune Senior Editor Ellen McGirt to talk more about Eat. Learn. Play.'s commitment 'to unlocking the amazing potential of every child.'
- [Best Social Media Campaign Examples](https://www.salesforce.com/blog/best-social-media-campaigns/): Which brands are slaying the social media campaign game? Check out these 25 great examples across Twitter, Facebook, and Instagram.
- [Take These Predictions to the Bank: 3 Trends That Will Define Banking in 2019](https://www.salesforce.com/blog/banking-trends-predictions/): The importance of digital connectivity continues to grow in the banking industry. Here are three predictions that will shape banks' digital transformations this year.
- [5 Benefits of Project Management Software](https://www.salesforce.com/blog/benefits-using-project-management-software-blog/): Learn more about the benefits of project management software - including the time and resources it can save you and your business.
- [Gender Equality: Blazing Trails Podcast](https://www.salesforce.com/blog/blazing-trails-podcast-gender-equality/): Tune in as journalist, author, and empowerment advocate Gretchen Carlson discusses how she helped pave the way for the #MeToo movement with her historic sexual harassment lawsuit against Roger Ailes, the former chairman of Fox News.
- [Blazing Trails Podcast: Leadership, Technology, and Data With Uber CEO Dara Khosrowshahi](https://www.salesforce.com/blog/blazing-trails-podcast-dara-khosrowshahi/): Dara Khosrowshahi takes the values of privacy, trust, and safety very seriously as CEO of Uber. Learn more about his leadership style in this conversation with Co-Ceo Keith Block.
- [The Blazing Trails Podcast Returns With Emilia Clarke](https://www.salesforce.com/blog/blazing-trails-podcast-emilia-clarke/): The Blazing Trails podcast from Salesforce Studios returns with Game of Thrones Star, Emilia Clarke. Stay tuned for the next episodes inspired by Dreamforce '19 on topics like business as a platform for change, sustainability, equality, and personal triumph.
- [Four Factors for B2B Commerce to Consider When Expanding](https://www.salesforce.com/blog/b2b-commerce-across-borders-factors/): Global expansion can bring a wealth of growth opportunities. With new markets come new customers, fresh talent, and diversification opportunities. Here are a few things B2B commerce should consider.
- [BMW Shifts Gears in a Global Crisis](https://www.salesforce.com/blog/bmw-shifts-gears-during-pandemic/): BMW is on a journey to accelerate digital transformation during this crisis to ensure a customer experience with digital and physical engagements as well as personalized content and communication.
- [Revenue Management Software & CPQ Solution](https://www.salesforce.com/sales/cpq/): Learn how the right revenue management software & CPQ solution can help streamline the entire revenue lifecycle to drive business growth.
- [Blazing Trails Podcast: Samin Nosrat and Dominique Crenn Go Inside Our Food Systems](https://www.salesforce.com/blog/blazing-trails-podcast-samin-nosrat-dominique-crenn/): Listen in as Samin Nosrat and Dominique Crenn discuss how to keep our food tasty, as well as the impact food has on everything around us.
- [Salesforce Blazing Trails Podcast: Apple CEO Tim Cook](https://www.salesforce.com/blog/blazing-trails-podcast-tim-cook/): In this Blazing Trails podcast episode, Tim Cook and Marc Benioff discuss using business as a platform for change at Dreamforce '19.
- [Salesforce Blog: Books by Dreamforce Speakers](https://www.salesforce.com/blog/books-by-dreamforce-speakers/): Read a book by a Dreamforce speaker-they're a who's who of innovators, mentors, and Trailblazers. Here are the staff's favorite page turners.
- [Honoring Juneteenth: A Conversation With Author Ibram X. Kendi](https://www.salesforce.com/blog/boldforce-ibram-x-kendi-juneteenth/): In honor of Juneteenth, our BOLDforce employee group hosted an event to educate, empower, and uplift our employees with bestselling author Ibram X. Kendi.
- [Salesforce: Automate Trust and Create New Business Models on the #1 CRM Platform](https://www.salesforce.com/blog/build-blockchain-platform-apps-customers/): Salesforce Blockchain is powered by Lightning so customers can declaratively build and maintain blockchain apps, networks, and flows that are directly connected to customer records within Salesforce.
- [5 Tips To Build a Customer Success Organization](https://www.salesforce.com/blog/build-customer-success-organization/): Here are 5 tips for becoming a customer success organization - an essential for meeting rising customer expectations.
- [9 Sales KPIs Every Sales Team Should Be Tracking](https://www.salesforce.com/sales/performance-management/sales-kpis/): Key performance indicators (KPIs) in sales measure how closely performance tracks to goals. Learn how to track the KPIs that drive revenue.
- [Salesforce Blog: Build a Business Case for a CDP and Data Transformation](https://www.salesforce.com/blog/business-case-cdp-data-transformation/): Build a case for data transformation and a CDP by identifying KPIs that align to measurable C-Suite business goals.
- [Combining Blockchain and IoT (Internet of Things)](https://www.salesforce.com/blog/bringing-blockchain-iot-together/): Learn how blockchain and IoT (Internet of Things) can improve business operations and cut costs when used together.
- [How To Build a Personalized Customer Experience](https://www.salesforce.com/blog/build-customer-friendships-marketing-cloud/): Discover how listening can help drive personalized customer experience to new heights.
- [Build Customer Community with Employee Engagement](https://www.salesforce.com/blog/build-customer-community-with-employee-engagement/): Learn how to make customer community your superpower. Tap into your most valuable resource: your employees.
- [Career Advice for Workplace Services Professionals](https://www.salesforce.com/blog/career-advice-workplace-services/): How can I innovate and grow my career in workplace services? Read this expert career advice.
- [Salesforce Announces New Education Grants, Celebrates Bay Area Educators](https://www.salesforce.com/blog/celebrating-educators-event-highlights/): Salesforce announced $18.2 million in new education grants to San Francisco and Oakland school districts. Read about the grant and highlights from the student fair we hosted to celebrate students and educators.
- [Chatbot Statistics: Salesforce Blog](https://www.salesforce.com/blog/chatbot-statistics/): Research on chatbots shows how businesses and consumers use the technology. Check out the latest chatbot statistics.
- [How to Manage Data Challenges for Connected Experiences](https://www.salesforce.com/blog/business-data-connected-experiences/): Establish a data-driven culture with a beginner's mindset. Here are two tips to apply now to make the most of your current data strategies.
- [Calculate and Measure Return on Experience (ROX)](https://www.salesforce.com/blog/calculating-return-on-experience-rox/): When measuring Return on Experience (ROX), look at the experience you're investing in and pinpoint the key metrics.
- [Salesforce Certified Technical Architect - What's a CTA?](https://www.salesforce.com/blog/certified-technical-architects/): A Certified Technical Architect (CTA) credential demonstrates professional knowledge, skills, and capabilities with the Salesforce platform.
- [3 Steps to a Successful Channel Partner Program](https://www.salesforce.com/blog/channel-partner-program-blog/): A channel partner program can help grow your company and bring in new prospects. Learn how to create a successful channel partnership.
- [The Center of Excellence (COE) Business Model](https://www.salesforce.com/blog/center-of-excellence-curse/): What is the Center of Excellence (COE) model for business? Learn how a COE can help improve operations and efficiency.
- [How to Handle Change Management Around a CDP](https://www.salesforce.com/blog/change-management-cdp/): Change management requires clear leadership from the top and the middle. Here are our change management recommendations when adopting a customer data platform (CDP).
- [How to Ensure Your Small Business's Sales Team Closes Deals](https://www.salesforce.com/blog/close-deals-small-business-sales/): Is your small business sales team having difficulty closing? Here are the seven best strategies we came up to win deals.
- [Experience Cloud Named Leader in Gartner MQ Report for DXP](https://www.salesforce.com/blog/community-cloud-gartner-magic-quadrant-dxp/): Gartner names Salesforce a Leader in the February 2019 Magic Quadrant for Digital Experience Platforms.
- [Optimize the Value Chain Model in Consumer Goods](https://www.salesforce.com/blog/consumer-goods-value-chain/): To put customers at the center of their business, consumer goods companies must optimize the value chain model to be more agile. Here's how.
- [Can Your Marketing Create a Movement? Here's How to Find Out](https://www.salesforce.com/blog/create-a-marketing-movement-blog/): Sometimes a message, campaign, or product takes on a life of its own and becomes a legitimate movement. Think about Dove's Real Beauty campaign (as shown in the image above), TOMS Shoes, or American Express with Small Business Saturday. These messages went beyond marketing to become conversation
- [Corporate Social Responsibility for Impact](https://www.salesforce.com/blog/corporate-responsibility/): Corporate social responsibility (CSR) is expected by customers. Learn how your business can practice sustainability, inclusion, and diversity.
- [Enhance the CRM Experience with Collaboration, Chat, and Work-From-Anywhere Technology | The 360 Blog](https://www.salesforce.com/blog/collaborate-chat-work-from-anywhere-technology/): The way we work is changing, and your CRM needs to flex too.
- [Dig into Salesforce's "State of the Connected Consumer" report](https://www.salesforce.com/blog/create-consistent-customer-journeys/): Many resellers have great relationships with customers, but lack the ability to deliver consistently branded messages to them. Here's how to do that.
- [Creating Successful Customer Journeys](https://www.salesforce.com/blog/creating-successful-customer-journeys/): Here are the five key steps that will help marketers transform the way they plan customer journeys.
- [Salesforce Connections '19 Sponsors](https://www.salesforce.com/blog/connections-2019-sponsors/): As the digital marketing, commerce, and customer service event of the year, several of Salesforce partners will have onsite activations in the Customer Success Expo at Connections '19 and sessions throughout the event for attendees to learn more.
- [Salesforce Blog: Health Cloud Can Drive Efficiencies and Support Personalization](https://www.salesforce.com/blog/crm-healthcare-lfe-sciences/): Healthcare and life sciences organizations can use a CRM to achieve goals and outpace the competition, by giving teams a 360-view that drives efficiencies and collaboration.
- [Salesforce Blog: CRM and DXP for Customer-Centric Experiences](https://www.salesforce.com/blog/crm-and-dxp-customer-centric/): Use a DXP in conjunction with your CRM to create integrated digital experiences like websites, portals, and mobile apps for personalized customer experiences.
- [What a Customer Data Platform Can Do For Marketers | The 360 Blog](https://www.salesforce.com/blog/customer-data-platform-marketers/): You already have a CRM, so you might think you've got all your bases covered. But together, customer data platforms and CRMs form an unbeatable one-two punch.
- [Improve Customer Service Automation for Better CX; Close Cases Faster](https://www.salesforce.com/blog/customer-service-automation-improve-case-close-time/): When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here's how.
- [The Power of Customer Feedback in B2B](https://www.salesforce.com/blog/customer-feedback-b2b/): In B2B business, the voice of your customer (VoC) can provide a crucial competitive advantage as the B2B space goes increasingly digital.
- [9 Stats About the Retail Customer Journey](https://www.salesforce.com/blog/customer-retail-statistics/): Here are nine statistics about the state of shopping today to inform your customer experience strategy that spans commerce, marketing, and service.
- [Customer Service Quotes to Motivate Your Agents](https://www.salesforce.com/blog/customer-service-motivational-quotes/): Some of our favorite customer service quotes for motivation and inspiration from authors and experts in customer expeirence.
- [CRM Can Scale Lifelong Learning](https://www.salesforce.com/blog/crm-scale-lifelong-learning/): Harvard's Corey Snow shares how he wants to use CRM to scale lifelong learning.
- [How Listening Creates Customer Driven Innovation](https://www.salesforce.com/blog/customer-led-innovation/): Customer-driven innovation starts with simple listening. Read how we did it with our Voice of the Customer program.
- [Customer 360 Guides: Digitizing Your Business Model](https://www.salesforce.com/blog/customer-360-guides-digitize-business-model/): Anyone can fast track the move to digital with the help of Customer 360 Guides, a set of blueprints, architectures, and best practices for a successful digital transformation.
- [Customer Success vs Customer Support](https://www.salesforce.com/blog/customer-success-versus-support/): How does customer success compare with customer support? Read how they're different here.
- [How to Achieve Digital Transformation With Salesforce](https://www.salesforce.com/blog/customer-success-transform/): Digital transformation is never an easy undertaking, but we're here to guide the way. Here's a handy guide for getting started with digital transformation using Salesforce.
- [AdventHealth's Customer Service Chatbot | The 360 Blog](https://www.salesforce.com/blog/customer-service-chatbot-adventhealth/): We deployed Hope, our AI-powered chatbot, built on Service Cloud for a more efficient triage process. Here's how and why we did it.
- [Salesforce Data Mask Secures Sandbox Data](https://www.salesforce.com/blog/data-mask-secure-sandbox/): Read how Salesforce Data Mask for data security anonymizes and deletes private data from your sandbox environments.
- [Four Steps to Develop Engaging New Customer Experience Strategies](https://www.salesforce.com/blog/develop-customer-experience-strategies/): Get started on your new (or improved) customer experience strategy with these four steps and deepen engagement with your customers.
- [Global Digital Sales Grow 36% on Cyber Week | The 360 Blog](https://www.salesforce.com/blog/cyber-week-digital-sales-grow/): Shoppers across the globe spent a record $270 billion online this Cyber Week, growing an astonishing 36% YoY - outpacing bullish projections.
- [Data-Driven Holiday Shopping Predictions for 2019](https://www.salesforce.com/blog/data-driven-holiday-predictions/): Check out the latest predictions from Salesforce on what's shaping up to be a fascinating holiday 2019 season. And, in spite of all the market pressures, shoppers are gearing up for the holiday frenzy.
- [Marketing That Matters: Upskill Talent for the Strategy You Need](https://www.salesforce.com/blog/data-driven-marketing-insights-for-cmos/): When the only constant is change, how can you make smart decisions for your organization? The answer is data. Here's a look at three key data insights driving CMO decision-making today, informed by the State of Marketing and other consumer research.
- [Develop Soft Skills to Accelerate Your Career](https://www.salesforce.com/blog/develop-soft-skills/): Unlike hard skills - soft skills are harder to define. They're often perceived as abstract or behavioral, but developing soft skills can accelerate your career.
- [New Research Uncovers Big Shifts in Customer Expectations and Trust](https://www.salesforce.com/blog/digital-customers-research-blog/): Here's the second edition of "State of the Connected Customer"-digital customer research from Salesforce. This survey of over 6,700 consumers and business buyers globally uncovers the modern customer mindset. The report delves into the nuances of a tricky consumer landscape in areas like customer experience, B2B expectations, technology, and trust.
- [Shopper-First Retailing: New Research from 6,000 Consumers and 1.4 Billion Ecommerce Visits Reveals What Shoppers Actually Want](https://www.salesforce.com/blog/digital-shopper-first-retail-report-research-blog/): See the results from our second "Shopper-First Retailing" research report. Salesforce, with research partner Publicis.Sapient, examined retail's new rules through three data sources: digital shopping behavior from 500 million shoppers and 1.4 billion ecommerce visits worldwide; a survey of 6,000 consumers across six countries; and, in-person mystery shopping assessments of 70 stores across NYC, London, and San Francisco. This new report reveals where and how shoppers are interacting, where they experience the most friction, and what their behaviors mean for retailers.
- [Build Customer Loyalty by Looking at Customer Outcomes - Salesforce](https://www.salesforce.com/blog/differentiated-customer-service-experiences-gainsight/): What's the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers describe them and the engagement they have with your company throughout their journey.
- [3 Real Examples of Digital Transformation in Action | The 360 Blog](https://www.salesforce.com/blog/digital-transformation-real-examples/): Here's how one program architect helped a CIO build on Salesforce.
- [Design Thinking for a Better Analytics Experience](https://www.salesforce.com/blog/design-thinking-creating-analytics-apps/): Using a design thinking approach when designing analytics apps taps into all the rich insights your data has to offer and presents them in a way that your users can readily view, understand, and take action on.
- [Dreamforce 2019 By The Numbers [Infographic]](https://www.salesforce.com/blog/dreamforce-2019-infographic/): Explore Dreamforce 2019 in this infographic - innovation, fun, and giving back.
- [Join us at the 2019 Dreamforce Equality Summit](https://www.salesforce.com/blog/dreamforce-equality-summit/): The Dreamforce Equality Summit is happening in November 2019 in San Francisco and we're excited to announce a lineup of Equality trailblazers. View our full panel here and bookmark the Equality sessions. Learn more.
- [Dreamforce '18 By the Numbers](https://www.salesforce.com/blog/dreamforce-18-by-the-numbers-blog/): Get a look at Dreamforce '18 by the numbers. Last month, Salesforce's annual tech conference filled downtown San Francisco with more than 170,000 registered attendees, 400 partner companies, 400 living trees, and 20 monastics from France. This post delves deeper into the numbers.
- [Get Your Dreamforce '19 Free Expo+ Pass](https://www.salesforce.com/blog/dreamforce-expo-pass-available/): Want to check out Dreamforce? Register now and get your Expo+ pass to get a taste of Dreamforce '19 for free. Here's what's included with the pass.
- [Day 2: Dreamforce '19](https://www.salesforce.com/blog/dreamforce-day-two-recap/): Read along for Day Two with media maven Arianna Huffington, Bay Area royalty Stephen and Ayesha Curry, and our own Parker Harris and Bret Taylor during the seventh annual True to the Core customer forum.
- [Dreamforce '19 Day 3 Recap](https://www.salesforce.com/blog/dreamforce-day-three-recap/): The third day of Dreamforce '19 focused on using business as a platform for change - across equality, sustainability, and climate. Take a look at the day's biggest news:
- [How to Make the Most of Dreamforce '19 Agenda Builder](https://www.salesforce.com/blog/dreamforce-agenda-builder/): Here are a few insider tips on how to use Agenda Builder to create your personalized schedule for Dreamforce '19.
- [Salesforce Blog: The Dreamforce '19 Ultimate Content Guide](https://www.salesforce.com/blog/dreamforce-content-guide/): Calling all Trailblazers! Here's all your Dreamforce '19 content in one handy place.
- [What Is Customer Engagement? Why is it Important?](https://www.salesforce.com/service/digital-customer-engagement-platform/what-is-customer-engagement/): Customer engagement is the process of interacting with customers to strengthen relationships and enhance their experience with a brand or product.
- [Dreamforce '19 in Pictures](https://www.salesforce.com/blog/dreamforce-in-photos/): Everywhere you look at Dreamforce, there's someone taking a photo. Here are a few of our favorite photos from the event.
- [Highlights from the Dreamforce '19 Opening Keynote: Trailblazers, Together](https://www.salesforce.com/blog/dreamforce-main-keynote-recap/): Missed the keynote at Dreamforce '19? We've got you covered. Read about all the top moments and latest announcements here.
- [SMS Dreams: A Salesforce Story](https://www.salesforce.com/blog/dreamforce-sms-marketing-service/): Learn how our team elevated the Dreamforce experience through SMS with real-time messaging and user-friendly service.
- [Salesforce Announces Strategic Partnership with Alibaba](https://www.salesforce.com/blog/driving-customer-success-with-alibaba/): Our multinational customers are asking us to support them wherever they do business around the world. Today Salesforce announced a strategic partnership with Alibaba.
- [Salesforce Blog: 2019 Dreamforce Sponsors](https://www.salesforce.com/blog/dreamforce-sponsors/): Get to know these Dreamforce '19 sponsors - many will have onsite activations across the campus for attendees to learn more about what they do and how they partner with Salesforce.
- [Einstein for Artificial Intelligence (AI) Use Cases](https://www.salesforce.com/blog/einstein-guide-ai-use-cases/): Einstein's Guide to AI Use Cases is a business tool to help you start your journey with artificial intelligence.
- [25 Mind Blowing Email Marketing Stats](https://www.salesforce.com/blog/email-marketing-stats-blog/): Email marketing is one of the most effective tactics for driving sales, but don't take my word for it. According to a study by ExactTarget, 77% of consumers prefer to receive permission-based marketing communications through email. Quality communication with your prospects and customers can
- [Why Attend Dreamforce '19](https://www.salesforce.com/blog/dreamforce-why-attend/): Discover the top reasons Trailblazers attend Dreamforce: to learn, network, and grow with certifications.
- [Einstein Analytics Puts the Pedal to the Metal for the Indy 500](https://www.salesforce.com/blog/einstein-analytics-indy-500-blog/): Salesforce and Einstein Analytics will do a deep-dive analysis of driver and race data for the Indy 500.
- [Salesforce: Apply for the First Einstein Champions Cohort](https://www.salesforce.com/blog/einstein-champions-program/): Today, we launch the Einstein Champions Program. The Einstein Champions Program is for Trailblazers who want to share their advanced knowledge with peers while evangelizing the power of the Einstein Platform.
- [7 Email Newsletter Best Practices](https://www.salesforce.com/blog/email-newsletter-best-practices-blog/): Follow these newsletter best practices to send email content to your subscribers that they want to read.
- [Email: The Workhorse of 1-to-1 Marketing](https://www.salesforce.com/blog/email-the-workhorse-of-1-to-1-marketing-blog/): 
- [Signature Success Plan](https://www.salesforce.com/services/success-plans/signature/): Get a dedicated success manager, proactive monitoring alerts, & the fastest 24/7 support with the Salesforce Signature Success Plan.
- [How to Empower Employees to Deliver Better Constituent Experiences With Lightning Apps](https://www.salesforce.com/blog/empower-employees-lightning-apps-constituent-experiences/): Lightning Scheduler and Action Plans, and Salesforce Surveys empower employees by leveraging process automation, analytics, and AI to strengthen the customer experience.
- [How Earthforce Supports Employee Sustainability](https://www.salesforce.com/blog/employee-earthforce-sustainability/): Meet Earthforce, a Salesforce group of employees committed to positive environmental change and sustainability.
- [Salesforce Employees Celebrate #1 on the FORTUNE "100 Best Companies to Work For®" List](https://www.salesforce.com/blog/employees-celebrate-fortune-100-best-companies-to-work-blog-2/): Last week, Salesforce was honored as #1 on the FORTUNE "100 Best Companies to Work For®" list, and we're still beaming. This is our tenth year in a row on the list, and it has been an adventure for us, climbing from #55 in our first year to #1 this year. We're extremely proud of this recognition,
- [The Future of Education Hinges on Ensuring Every Student Can Learn](https://www.salesforce.com/blog/embrace-future-of-education/): Oakland Unified School District Superintendent Dr. Kyla Johnson-Trammell, and Eat. Learn. Play. founders Ayesha and Stephen Curry discuss the future of education and how we can ensure that every student succeeds in this next normal.
- [How To Engage Patients and Members During a Pandemic](https://www.salesforce.com/blog/engage-patients-members-pandemic/): People want personalized, connected care. Here's a peek at the four steps you'll learn in our new guide, Enhance Patient and Member Engagement.
- [4 Ethical Considerations for Getting AI Right](https://www.salesforce.com/blog/ethical-considerations-get-ai-right/): Getting AI right is difficult, but more important than ever. Here's how companies can commit to creating and implementing AI responsibly and ethically.
- [Salesforce Blog: 5 Factors Driving Customer Success Growth](https://www.salesforce.com/blog/factors-customer-success-growth/): Here are the five business drivers that will continue to accelerate your customer success investment.
- [Salesforce Blog: SWBC's Blueprints for Productivity and Empathy](https://www.salesforce.com/blog/financial-services-remote-work-digital-transformation/): Before the COVID-19 crisis, employees always worked from the office. But when the shelter-in-place orders arrived, SWBC moved to a virtual business model. See how.
- [Salesforce Employees Celebrate #1 on the FORTUNE "100 Best Companies to Work For®" List](https://www.salesforce.com/blog/employees-celebrate-fortune-100-best-companies-to-work-blog/): Last week, Salesforce was honored as #1 on the FORTUNE "100 Best Companies to Work For®" list, and we're still beaming. This is our tenth year in a row on the list, and it has been an adventure for us, climbing from #55 in our first year to #1 this year. We're extremely proud of this recognition,
- [Ensure Workplace Faith Inclusion | The 360 Blog from Salesforce](https://www.salesforce.com/blog/faith-inclusion-workplace/): Faith and cultural diversity are a modern reality for our workforce. Here's how to be inclusive of all faiths in the workplace.
- [Forbes Lists Salesforce Among World's Most Innovative Companies For Eighth Consecutive Year](https://www.salesforce.com/blog/forbes-innovative-companies-2018-blog/): Salesforce ranks #3 on Forbes' prestigious Most Innovative Companies list. Since the company was founded in 1999, our innovation playbook remains the same: relentless customer focus, products built for the new era of work, empowerment of everyone, and embrace of the beginner's mindset.
- [Salesforce makes Fortune's annual list of 100 best places to work](https://www.salesforce.com/blog/fortune-100-best-companies-to-work-for/): As people shift trust to their employer, Salesforce makes the FORTUNE "100 Best Companies to Work For®" list for the 11th year in a row.
- [3 Steps for Creating a FORTUNE "100 Best Companies to Work For" Workplace](https://www.salesforce.com/blog/fortune-100-best-companies-to-work-workplace-blog/): See how we create and foster a Fortune "100 Best Companies to Work For™" workplace. At Salesforce, we believe our culture is our biggest differentiator and greatest competitive advantage. This post details the three steps we take to make this a reality.
- [Maximize Your ROI with Workforce Field Scheduling and Dispatch](https://www.salesforce.com/blog/field-service-scheduling-dispatch/): Field service organizations need strategic ways to control service costs and increase growth by creating unique experiences. Optimize workforce field scheduling and dispatch management to maximize service value.
- [Sales Productivity: Salesforce Blog](https://www.salesforce.com/blog/four-cornerstones-sales-productivity/): Every sales leader wants their reps to be more productive. Here are 4 basics to boost sales productivity at your sales organization.
- [Digital Field Service Management](https://www.salesforce.com/blog/field-service-management-digital-transformation/): The future of digital field service management is transforming. Learn how to future-proof you field service and digitally connect your business to your customer.
- [No Words Needed: Express Yourself With Trailmoji](https://www.salesforce.com/blog/express-yourself-trailmoji/): We just gave the Dreamoji app a makeover! With a brand new name, Trailmoji, the app is better than ever with new ways to express yourself through your favorite salesforce characters.
- [Salesforce Recognized as a Gartner Peer Insights Customer's Choice](https://www.salesforce.com/blog/gartner-enterprise-low-code-application-platform/): We are excited that Salesforce has been recognized as a Gartner Peer Insights Customer's Choice for Enterprise Low-Code Application Platforms.
- [A Look Into the Future of Customer Experience [SlideShare]](https://www.salesforce.com/blog/future-of-customer-experience/): We created a collection of key themes and trends that most inform the experience customers and employees are seeking from companies, both today and in the very near future.
- [What Will Enterprise Mobile Apps Look Like in the Future?](https://www.salesforce.com/blog/future-enterprise-mobile-apps/): To understand what today's connected consumer mentality means for enterprises and their employees, we surveyed CIOs and IT leaders to predict the future of mobile in the workplace come 2025. See what we learned.
- [10 Gender Equality Heroes in Honor of International Women's Day](https://www.salesforce.com/blog/gender-equality-heroes-international-womens-day/): On March 8, we celebrate International Women's Day around the globe. We are inspired by trailblazing women who have gone where there is no clear path and instead, forged a new one. Here are some gender quality heroes we want to highlight.
- [4 Surprising Insights From Gartner About Selling During Crisis](https://www.salesforce.com/blog/gartner-sales-working-from-home-research/): Research firm Gartner shares its latest findings about selling from home during the coronavirus pandemic.
- [How Tech Can Drive Gender Equality in Business](https://www.salesforce.com/blog/gender-equality-in-tech/): Creating gender equality in business begins with a culture shift, and we all have a role to play. Here's how business drives equality in the workplace.
- [Salesforce Blog: Why the Future of Cigna Is All About Personalization](https://www.salesforce.com/blog/future-of-cigna-personalization/): We help companies create better connections across the entire healthcare ecosystem, so we talked to Krishnan of Cigna about personalization and the future of healthcare.
- [Get Ready for Dreamfest '19](https://www.salesforce.com/blog/get-ready-to-rock-dreamfest/): Here are six tips to help you make the most of your evening at Dreamforce's Dreamfest benefit concert.
- [Salesforce and Google: Intelligent Customer Service Innovations](https://www.salesforce.com/blog/google-partnership-intelligent-customer-service/): By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.
- [8 Tips To Be a Good Salesperson](https://www.salesforce.com/blog/habits-worlds-most-successful-salespeople/): Learn how to be a good salesperson from Salesforce's top sales reps. Read about their routines for productivity and success.
- [How Interoperability in Healthcare Can Help](https://www.salesforce.com/blog/health-cloud-interoperability-trust/): Interoperability has been an Achilles heel in healthcare. Here's how Salesforce can help unlock great healthcare experiences.
- [New Research: Healthcare Consumer Trends](https://www.salesforce.com/blog/healthcare-consumer-trends/): Learn what today's healthcare consumers want from providers, insurers, pharmaceutical companies, and medical device companies.
- [Helping Business Manage Through Crisis](https://www.salesforce.com/blog/help-business-manage-through-crisis/): We'll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.
- [The Cold Email Template To Help You Get a Meeting](https://www.salesforce.com/blog/get-meeting-using-cold-email/): Get that meeting you want using this cold pitch email template from Salesforce.
- [How Grammarly Uses Marketing Cloud to Power Lifecycle Marketing](https://www.salesforce.com/blog/grammarly-billion-personalized-emails/): Grammarly uses Salesforce Marketing Cloud to send automated emails when customers are ready, delivering the right content, at the right time, to the right audience.
- [The Indigenous Community Is Having a Hard Time - Here's How To Support Them](https://www.salesforce.com/blog/help-indigenous-community/): In the midst of the pandemic, Indigenous communities are experiencing substantial challenges in gaining access to healthcare, sanitation, and basic household needs. Here's how to help them.
- [Honoring Voices of the Civil Rights Movement](https://www.salesforce.com/blog/honoring-voices-of-the-civil-rights-movement-blog/): During Black History Month it is important to take the time to celebrate the vibrant cultures and momentous accomplishments and luminaries of the Black community.
- [2019 Holiday Readiness Partner Edition: How to Differentiate This Holiday Season](https://www.salesforce.com/blog/holiday-readiness-differentiate-personalized-experiences/): The top ways that retailers can differentiate from competitors this holiday season are, unsurprisingly, related to personalization - and how it pays off.
- [Stay Proud: How Salesforce Celebrated Pride Month 2017](https://www.salesforce.com/blog/how-salesforce-celebrated-pride-month-2017-blog/): Salesforce showed its true (rainbow!) colors this Pride Month as members of the LGBTQ community and allies alike joined together as one big Ohana to celebrate diversity and promote #EqualityForAll. This June was one of Salesforce's biggest and boldest pride months to date, with record participation
- [Best Sales Analytics Software & Tools | Sales Cloud](https://www.salesforce.com/sales/analytics/): Drive forecast accuracy, close deals faster, and accelerate revenue by providing sellers with purpose-built sales analytics software.
- [How Banks Can Transform Service Engagement](https://www.salesforce.com/blog/how-banks-transform-service-engagement/): Banks have the opportunity to create a more connected and caring experience for their customers. Here are four ways to transform service engagement.
- [How To Keep Your Remote Work Environment Secure | The 360 Blog](https://www.salesforce.com/blog/how-to-secure-remote-work-environment/): Many of us are now responsible for keeping work-from-home office environments safe. Here's how to protect yourself, your data, and your work.
- [How to Market and Measure Your Podcast](https://www.salesforce.com/blog/how-to-market-and-measure-your-podcast-blog/): Podcasting has grown immensely in the past few years. According to the latest research, twenty-four percent of Americans have listened to a podcast in the past month. And the art of podcasting has come a long way from two hosts rambling on a subpar mic for an hour; listen to S-Town for evidence. If
- [How To Plan a Successful Sales Kickoff](https://www.salesforce.com/blog/how-to-plan-sales-kickoff-sko/): Read these five tips to make your sales kickoff (SKO) meeting motivating, inspiring, and the best meeting of the year.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [If I Were 22 Again: My Top Ten Thoughts](https://www.salesforce.com/blog/if-i-were-22-again-my-top-ten-thoughts/): If I could turn back time, if I could find a way... -- Cher, American singer and actress. I've always lived a fast-track life. I graduated from high school at 16. Undergraduate at 19. MBA at 21-the youngest at that time at the University of Colorado. At the rate I was going, I should really be
- [Quotes from 9 Trailblazers: What #BlazingTrails Means | The 360 Blog](https://www.salesforce.com/blog/how-trailblazers-define-blazing-trails/): Read quotes from Trailblazers (learners and leaders) on #BlazingTrails (growing companies, communities, and careers with technology).
- [Four Steps to Start Social Selling](https://www.salesforce.com/blog/how-to-start-social-selling/): Social selling allows you to get to know each customer and their unique pain points so that you're in a position to offer solutions. Here's how to start successfully social selling today!
- [Meet Einstein: Artificial Intelligence for Business](https://www.salesforce.com/blog/how-to-use-salesforce-einstein-artificial-intelligence/): We have three easy ways to use Salesforce Einstein Artificial Intelligence for business. Read about them here.
- [Today's Immigrant CEOs: Bringing a Global Sensibility to American Business](https://www.salesforce.com/blog/immigrant-ceos-global-sensibility-business-blog/): 
- [Salesforce Ventures Impact Fund Spotlight: Guild Education](https://www.salesforce.com/blog/impact-fund-guild-education/): Guild Education is transforming traditional tuition reimbursement programs into a strategic investment by increasing employee recruitment, retention, upskilling, and brand equity. Read the second installment in this spotlight series.
- [Salesforce Ventures Impact Fund Spotlight: Measurabl](https://www.salesforce.com/blog/impact-fund-measurabl/): Measurabl provides commercial real estate customers with customers uniquely detailed reports on how well their building scores according to dozens of "green" criteria. Read on to learn why Salesforce's Impact Fund became an investor.
- [Salesforce: Seven Ways to Focus on Customer Service Care](https://www.salesforce.com/blog/improve-customer-service-care/): Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.
- [Boost User Engagement With In-App Guidance](https://www.salesforce.com/blog/in-app-guidance/): Increase user engagement with in-app guidance, a platform tool designed to train and onboard app users as needed.
- [3 Tips for Improving Transactional Email Messages](https://www.salesforce.com/blog/improve-transactional-email-messages/): Strong transactional email messages are key to every email program. We're sharing three ways to make them even better.
- [Improve Membership Engagement Strategies & Tactics](https://www.salesforce.com/blog/improve-member-engagement-strategies/): Members have high expectations for healthcare payers. Learn 3 strategies to improve membership engagement strategy and build loyalty.
- [IdeaExchange update on report formulas and custom calculations](https://www.salesforce.com/blog/ideaexchange-formulas-dates/): The Salesforce IdeaExchange team shares an update for a popular feature that's been in demand for a while: dates in report formulas. But there's a twist - read on to find out what row level formulas are and how you can suggest and vote for future Salesforce features.
- [For Love of the Game and Community](https://www.salesforce.com/blog/indiana-fever-interview/): Salesforce is proud to sponsor the WNBA's Indiana Fever. We caught up with the Fever's President and Chief Operating Officer Dr. Alison Barber to get her thoughts on her new role and inspiring more young women and children to play sports.
- [Salesforce Marketing and Commerce Clouds for Your Intelligent Coupon Campaigns](https://www.salesforce.com/blog/intelligent-coupon-campaigns/): Here's how to implement intelligent coupon campaigns based on customer journeys crafted by the best-of-breed capabilities of Salesforce Marketing and Commerce clouds.
- [What Is Inclusive Marketing?](https://www.salesforce.com/blog/inclusive-marketing-equality-trailhead/): Marketers can take the Inclusive Marketing Principles learning module on Trailhead, the free online learning tool from Salesforce.
- [New report: insurance industry trends shaping customer experience](https://www.salesforce.com/blog/insurance-industry-trends-report/): As an insurance leader, do you know if you're providing the customer experience that your policyholders and agents expect? Read our new report on recent industry trends to see if you're investing in the right initiatives to meet those expectations.
- [8 Ways to Use the Instagram Carousel](https://www.salesforce.com/blog/instagrams-new-multiple-image-posting-feature-blog/): We're just seeing the beginning of what can be done with Instagram carousel. Here's some ideas for posting multiple pictures on Instagram
- [How to Launch a Messaging Pilot Program](https://www.salesforce.com/blog/instant-messaging-steps-to-reach-your-customers/): Putting a messaging program into action comes with a lot of questions. To get on the right path, consider a five-step roadmap for launching a messaging program.
- [Salesforce Blog: Manufacturing Cloud](https://www.salesforce.com/blog/introducing-manufacturing-cloud/): Salesforce Manufacturing Cloud is a new solution specifically designed for manufacturers to unify account planning and forecasting for greater transparency and collaboration across their entire ecosystem.
- [Introducing Lightning Data: The New Way to Get the Right Data to Fuel Your Business](https://www.salesforce.com/blog/introducing-lightning-data-blog/): There are some amazing things happening with the technology we use to run our business. Intelligence is becoming a reality for companies of all sizes, many of our laborious tasks can be automated, and we're better able to focus on the best use of our time. In all this though, there is a truth that
- [Introducing New Einstein Platform Services for Building AI-Powered CRM Apps](https://www.salesforce.com/blog/introducing-einstein-platform-services-blog/): 
- [Interview with Bestselling Author John Green: Crash Course in Community Building and Content Creation](https://www.salesforce.com/blog/interview-with-bestselling-author-john-green-crash-course-in-community-building-and-content-creation/): 
- [Enough About "Me" - Let's Focus on "We" | The 360 Blog](https://www.salesforce.com/blog/interdependence-marketing-me-versus-we-thinking/): Mankind is caught between me versus we thinking. Marketing faces the same challenge now.
- [Introducing Pardot Business Units](https://www.salesforce.com/blog/introducing-pardot-business-units/): Today, we're launching Pardot Business Units to provide regional teams and sub-brands the tools they need to reach their own segmented audiences. Learn more about how these new features further expand our enterprise-grade marketing automation and personalization) solution.
- [Salesforce Blog: Introducing Salesforce Tower Chicago](https://www.salesforce.com/blog/introducing-salesforce-tower-chicago-blog/): We're incredibly proud to announce our new home in the Windy City - Salesforce Tower Chicago.
- [Introducing The 360 Blog From Salesforce](https://www.salesforce.com/blog/introducing-the-360-blog/): The 360 Blog is about you -the business change agent, the Trailblazer. No matter where you are on your digital transformation journey, we offer reliable guidance to help you navigate the business challenges of today.
- [Introducing Einstein Vision: Your Apps, Now Powered by Salesforce Einstein](https://www.salesforce.com/blog/introducing-einstein-vision-blog/): More than 1.2 trillion photos will be taken in 2017 according to InfoTrends, changing the way we communicate with the world and unlocking new potential for business. These photos contain important insights-- on everything from inventory level and product quality, to consumer trends and customer
- [Introducing Salesforce Tower Sydney](https://www.salesforce.com/blog/introducing-salesforce-tower-sydney/): Say hello to Salesforce Tower Sydney. We're incredibly excited to bring all of our regional employees under one roof right in the heart of Sydney's central business district in late 2022.
- [IT Vendor Management for Beginners](https://www.salesforce.com/blog/it-vendor-management-blog/): IT vendor management is more than comparing prices. It's about building vendor relationships that will ultimately benefit both organizations.
- [Salesforce Careers: Read How Grit Can Get You Far in Sales](https://www.salesforce.com/blog/jack-badavas-sales-career/): For anyone pursuing a sales career - or wondering if sales is the right path - take the long view. How important is work-life integration to you? What kind of workplace culture will allow you to be yourself?
- [Coronavirus Update](https://www.salesforce.com/blog/latest-efforts-coronavirus-help-affected/): Hear from Salesforce CEO Marc Benioff on what the company is doing to respond to the coronavirus outbreak.
- [12 Things All Marketers Can Learn from a Leader's 40-Year Marketing Career](https://www.salesforce.com/blog/lessons-from-40-year-marketing-career-blog/): For almost two years, I've been fortunate to co-host the Marketing Cloudcast (the marketing podcast from Salesforce) alongside Salesforce's esteemed Director of Digital Marketing Insight, Joel Book. You might know Joel from his excellent presentations at worldwide marketing conferences . . . or
- [Live-Streaming for Business: How, When, and Why You Should Use It](https://www.salesforce.com/blog/live-streaming-for-business-blog/): Live-streaming is one of the best ways to reach your target audience, as well as engage with additional people who only recently discovered your company.
- [Harmful Leadership Behaviors That Hurt Teams](https://www.salesforce.com/blog/leadership-behaviors-that-hurt-your-team/): Bad leadership behaviors can be hard to recognize. Here are some tips to improve.
- [Sales Software & Solutions Powered by AI](https://www.salesforce.com/sales/): Max out sales efficiency with better automation, data, and intelligence with the help of the right sales software & solutions powered by AI.
- [Leaders Share Their Life Changing Moments](https://www.salesforce.com/blog/leaders-share-life-changing-moments/): The Inflection Point show talks to CEOs about pivotal and important moments that changed their lives.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [AI for Sales](https://www.salesforce.com/sales/ai/): Learn how AI for Sales can help you crush quotas faster and build richer relationships.
- [A Letter to our Customers During the COVID-19 Pandemic | The 360 Blog](https://www.salesforce.com/blog/letter-to-our-customers/): Marc Benioff Chair & Chief Executive Officer of Salesforce provides customers with a blueprint for how we're handling the Covid-19 outbreak at Salesforce.
- [Hip-Hop as a Vehicle for Change With LL COOL J](https://www.salesforce.com/blog/ll-cool-j-make-change/): Artist, actor, author, producer, entrepreneur, and founder and CEO of Rock the Bells - LL COOL J's multi-faceted career is a testament to the influence of Hip-Hop culture. He joins us to reflect and discuss what is happening now.
- [Data-Based Marketing and Lookalike Modeling](https://www.salesforce.com/blog/lookalike-marketing-data/): Want to identify potential customers and buyers with the highest likelihood of finding value in your product or service? Lookalike modeling can help.
- [What Does the Future of Work Look Like? Make Change Series](https://www.salesforce.com/blog/make-change-future-of-work/): From hiring practices to breaking down internal silos, top executives at leading businesses such as Citi and Bloomberg are sharing their thoughts on the next era of business in the latest installment of the Make Change series.
- [Essential Sales Manager Skills for Success](https://www.salesforce.com/blog/leaping-from-rep-to-leader-5-essential-skills-every-sales-manager-needs/): Learn which sales manager's skills can help them provide sales teams with the tools, information, and support they need to close more deals.
- [The Make Change Video Series with Austin City Limits](https://www.salesforce.com/blog/make-change-video-series-austin-city-limits/): Salesforce partnered with Austin City Limits Music Festival for the Make Change video series of interviews with socially-minded non-profit organizations that invest in education, the arts, and mental health. Watch stories that spotlight industry using its platform for shared and social responsibility.
- [Salesforce Named a Leader in the 2019 Gartner Magic Quadrant for Multi-Experience Development Platforms](https://www.salesforce.com/blog/magic-quadrant-multi-experience-development-platform/): We are excited to share that Salesforce has been recognized as a Leader in Gartner's first-ever Multi-Experience Development Platform Magic Quadrant.
- [Make Change: Tough Conversations Start With Storytelling](https://www.salesforce.com/blog/make-change-equality-storytelling/): In the latest chapter of our Make Change series, Leading Equality, three unique voices: Soledad O'Brien, Todd Sears, and Deesha Dyer discuss using storytelling to combat racial injustice.
- [Salesforce Gamification: Make User Adoption Fun](https://www.salesforce.com/blog/making-salesforce-user-adoption-fun-blog/): Let Salesforce gamification help make user adoption fun for your business and your teams. Here's how to do it.
- [How We Manage Recurring Revenue](https://www.salesforce.com/blog/manage-recurring-revenue/): Making the move from a traditional sales model with one-off purchases to a recurring revenue model isn't easy. Here are the tactics we've put in place along the way.
- [Easy Tips To Improve Your Skills at Work](https://www.salesforce.com/blog/make-time-increase-skills-remain-competitive/): Technologies and products change, and you need to improve your skills at work to keep up. Here's how to prioritize learning and job skill development.
- [Salesforce Blog: Crawl, Walk, Run With Your Marketing Data](https://www.salesforce.com/blog/marketers-crawl-walk-run-data/): Here's a crawl→walk→run framework to help marketers wrap their heads around the digital data transformation task at hand.
- [Salesforce Blog: How 450 Editors Helped Shaped Marc Benioff's New Book](https://www.salesforce.com/blog/marc-benioff-book-editing-process/): Monica Langley co-wrote Marc Benioff's new book, Trailblazer, and she recalls his process that asked for feedback from 450 trusted colleagues.
- [Salesforce Blog: Share Goals, Workflows, and Data to Unify Teams for Better Experiences](https://www.salesforce.com/blog/marketers-share-goals-workflows-data/): If companies want great customer experiences, they need CMOs and other marketing leaders to unite and amplify commerce, sales, and service.
- [Salesforce Marketing Cloud June '19 Release](https://www.salesforce.com/blog/marketing-cloud-summer-19-release/): With each Marketing Cloud release, we build on our promise to unify and manage customer data, personalize content and offers with AI, engage across every channel, and measure results.
- [Marc Benioff's Book Talks About the Greatest Platform for Change](https://www.salesforce.com/blog/marc-benioff-trailblazer-book/): Marc Benioff's new book, Trailblazer: The Power of Business as the Greatest Platform for Change, will debut on October 15.
- [Online Review Management for Social Ratings](https://www.salesforce.com/blog/managing-social-reviews/): Online review management is important for your business. Learn how to manage reviews with Social Studio.
- [Create Omni-Channel Digital Experiences](https://www.salesforce.com/blog/marketer-guide-omnichannel-experiences/): Here's a step-by-step guide for marketers to build-out a best practice omni-channel customer journey.
- [Marketing Cloud Administrator Certification - Salesforce Blog](https://www.salesforce.com/blog/marketing-cloud-admin-certificate/): Here's what you need to know about the new Marketing Cloud Administrator certification and how you can get started today.
- [Marketing Cloudcast: Congrats, You Survived the Holidays - Now What? [Podcast]](https://www.salesforce.com/blog/marketing-cloudcast-jen-horner-deg/): In this episode of the Marketing Cloudcast, we'll share the insights we learned this past holiday season from industry thought leaders and marketing experts to help you make your next move.
- [Marriott Digital Services Uses Marketing Data for Agility | The 360 Blog](https://www.salesforce.com/blog/marriott-datorama-marketing-data/): Marketers need to be resonant, innovative, and impactful in their marketing so using data-backed info to make decisions will help agility.
- [What Is One Way You Can Drive Racial Equality in Your Workplace?](https://www.salesforce.com/blog/mentorship-workplace-racial-equality/): At Salesforce, equality is a core value, so we created an Equality Mentorship program focused on supporting employees of color through network and wisdom sharing.
- [Salesforce Marketing Cloud 2019 October Release](https://www.salesforce.com/blog/marketing-cloud-october-release/): Marketing Cloud's October release has new capabilities, so you can learn more about the customer, personalize interactions, and engage across every channel.
- [Salesforce Blog: How Unified Data Helps Deliver for Pilot Flying J](https://www.salesforce.com/blog/marketing-cloud-pilot-flying-j-unified-data/): Pilot Flying J uses unified data to provide personalized journeys to drivers throughout their entire on- and offline experiences with the company.
- [Marketing Statistics: Global Survey Results](https://www.salesforce.com/blog/marketing-statistics-to-know/): Are you up to date on the latest marketing statistics and trends? Discover how marketing is changing to adopt artificial intelligence, master data management, and more.
- [Trailhead, Vetforce, and Salesforce University: My Secret to Becoming a Salesforce Certified Admin!](https://www.salesforce.com/blog/my-secret-to-becoming-salesforce-certified-admin-blog/): 
- [Salesforce Blog: Michelin Uses Data for Better Customer Relationships](https://www.salesforce.com/blog/michelin-use-data-better-customer-relationships/): Michelin knew they needed to offer customer experiences that could compete with the newest manufacturing companies. Here's how they did it.
- [Onboarding Employees with Customer Journey](https://www.salesforce.com/blog/onboard-employees-customer-journey/): See how the same marketing strategies used to engage customers can also be used for onboarding employees.
- [Salesforce Introduces myTrailhead-Reinventing Learning For Every Trailblazer](https://www.salesforce.com/blog/mytrailhead-reinventing-trailblazer-learning-blog/): When we launched Trailhead, Salesforce's gamified, online learning platform, we set out on a mission to empower anyone to skill-up for a job in the thriving Salesforce economy. Our Trailblazer Community has been unstoppable, earning 4 million badges and completing 15 million challenges that
- [Salesforce Blog: Optimize Productivity for Manufacturers](https://www.salesforce.com/blog/optimize-productivity-manufacturers/): What does digital transformation mean to the business of manufacturing? And, what questions should you ask at each of the five critical steps to optimize productivity?
- [The Difference Between Paid Marketing vs. Organic Marketing](https://www.salesforce.com/blog/paid-organic-marketing-strategy-blog/): Learn the difference between paid marketing vs. organic marketing, and how you can create a marketing strategy that gets results.
- [Onboarding Hacks: How to Deeply Engage New Employees](https://www.salesforce.com/blog/onboarding-hacks-engage-new-employees/): Recently at the Onboarding2025 conference in Silicon Valley, Salesforce Senior Director of Global Onboarding, Theresa Ludvigson, took the main stage to share Salesforce's "high-tech and high-touch" strategy for deeply engaging new employees.
- [An Enterprise Long-Timer's Business Perspective: On-Premise vs. SaaS](https://www.salesforce.com/blog/on-premise-versus-saas-blog/): 
- [How Pack Health Scales Fast to Help High-Risk Populations](https://www.salesforce.com/blog/pack-health-scales-fast-with-health-cloud/): Pack Health uses Health Cloud to increase their network and the number of individuals we support to reduce the strain on the healthcare system. Here's how they do it.
- [Benefits of Partner Relationship Management (PRM)](https://www.salesforce.com/blog/partner-relationship-management-b2b-commerce/): Partner Relationship Management (PRM) helps manufacturers grow their business and managing large sales and distribution networks. Learn about the benefits of B2B PRM.
- [The Back To Work Trends of 2020](https://www.salesforce.com/blog/newsletter-back-to-work-trends/): Blog editor Carolyn Warsham explains this week's biggest business-world news and updates.
- [Revenue Management Software & CPQ Solution](https://www.salesforce.com/sales/cpq/): Learn how the right revenue management software & CPQ solution can help streamline the entire revenue lifecycle to drive business growth.
- [Salesforce Blog: Trends in Healthcare and Life Sciences Marketing Report](https://www.salesforce.com/blog/patient-journey/): According to the Trends in Healthcare and Life Sciences Marketing report, more than half of healthcare marketers view the customer journey as the primary vehicle for patient experience improvements.
- [How PageGroup Manages Customer Lifecycle Engagement](https://www.salesforce.com/blog/pagegroup-customer-lifecycle/): As a global recruitment specialist, PageGroup needs to ensure consistent, relevant communication with job candidates before and after placement. Find out how they manage customer lifecycle engagement.
- [Cloudcast: Caren Carrasco Discusses Monetizing Repeat Client Base With RFM Segmentation](https://www.salesforce.com/blog/podcast-cloudcast-caren-carrasco/): Sr. Partner at Benjamin David Group Caren Carrasco joins us to shares her perspective on the RFM Segmentation framework and how marketers can take advantage of it.
- [The Patient Experience at NYU Langone Health](https://www.salesforce.com/blog/patient-experiences-nyu-langone-healthcare/): NYU Langone launched a clinical affairs patient access center platform that streamlines and optimizes the way call center agents interact with patients. See how that's improved their patient experience.
- [Salesforce Blog: Philanthropy and Volunteering Champions](https://www.salesforce.com/blog/philanthropy-volunteering-champions/): Champions are important to philanthropy and volunteerism because the number-one reason people give and volunteer is that someone asked them.
- [Why the LGBTQ+ Community Must Support the Black Transgender Community](https://www.salesforce.com/blog/pride-black-trans-lives-allyship/): Despite progress in the fight for LGBTQ+ rights, transgender, and gender-nonconforming people continue to suffer the consequences of racism, transphobia, sexism and sometimes, violence.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [Piedmont Healthcare Relies on Technology To Prioritize Patient Care](https://www.salesforce.com/blog/piedmont-health-patient-engagement/): As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
- [How To Grow Your Professional Services Business During Tough Times](https://www.salesforce.com/blog/professional-services-sales-growth/): Due to fast-changing information and client expectations, professional services firms need to adjust their approach to see sales growth.
- [Push Notification & In-App Messaging Best Practices](https://www.salesforce.com/blog/push-notifications-in-app-messaging-best-practices/): These best practices for push notifications and in-app messaging will help your communication of urgent messages and reengagement tactics.
- [Marketing Cloudcast: The Art of Translation [Podcast]](https://www.salesforce.com/blog/podcast-marketing-cloudcast-smartling-translations/): Director of Brand Strategy and Comms at Smartling Adrian Cohn stops by Marketing Cloudcast to share the steps necessary to execute your organization's localization strategies.
- [How to Build a Fearless Team That Embraces Innovation](https://www.salesforce.com/blog/psychological-safety-team-innovation/): Companies must create a culture where employees feel empowered to deliver exceptional customer experiences. Here's how to foster a culture of fearlessness and innovation.
- [Purpose is the New Bottom Line](https://www.salesforce.com/blog/purpose-driven-business/): Today's successful businesses have the foresight to realize that to remain financially stable, they must be proactive in managing their environmental and social purpose.
- [Trends Impacting Professional Services Firms Growth - The 360 Blog](https://www.salesforce.com/blog/professional-services-trends-in-revenue-growth/): Business development for professional service firms may look different than a year ago, but these firms are adapting and thriving.
- [Quip for Customer 360 Summer '19 Release](https://www.salesforce.com/blog/quip-for-salesforce-summer-2019-release/): In the Summer '19 release, Quip for Salesforce puts the power in admins' hands to set their team up to play fast, loose, yet disciplined enough to win the hearts and minds of their customers.
- [Use Cases for Blockchain in Business and Industry](https://www.salesforce.com/blog/real-use-cases-enterprise-blockchain/): See blockchain use cases in financial services, media & entertainment, healthcare & life sciences, retail & consumer products, insurance, and education.
- [Advice for Selling Salesforce From a Director of Sales Development](https://www.salesforce.com/blog/put-quirks-to-work/): "Adopt a startup mindset" and other well-earned pieces of advice and insights for those considering a career in sales from Director of Sales Development Olivia Puckrin.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [The latest articles about AI, Data and CRM](https://www.salesforce.com/blog/recent-stories/): Check out our most recent articles on AI, data and CRM - read the trends, learn tips for your company and be in the know.
- [The Road to Connection Episode 1](https://www.salesforce.com/blog/road-to-connections-web-series-e1/): Want to get the latest updates for Connections '19? Tune in to our web series The Road to Connections to get information on the marketing, commerce, and service event of the year.
- [5 Ways IT Leaders Can Reimagine Employee Experience (EX)](https://www.salesforce.com/blog/reimagine-employee-experience/): See the findings from a research study done by Salesforce and Forbes Insights. We were surprised to find that the interplay between employee experience and customer experience - as well as HR and IT - had a positive impact on revenue.
- [Keep Field Service Workers Safe With Technology](https://www.salesforce.com/blog/safety-first-field-service-technology/): Field service requests have gone up significantly since the pandemic and first-time fix rates are even more important to mobile worker safety.
- [Salesforce Blog: Racial Equality Summit Representation Matters](https://www.salesforce.com/blog/representation-matters/): Salesforce hosted our second-annual Racial Equality Summit Representation Matters to inspire, empower, and elevate our most underrepresented communities in Tech - Black, Latinx, and Native - and see themselves reflected as Trailblazers on stage. Here are 7 memorable lessons from the event.
- [Why Representation Matters for Equality in Tech](https://www.salesforce.com/blog/representation-matters-black-latinx-indigenous/): Representation matters. Black, Indigenous, and Latinx people are underrepresented in the tech industry. It's hard to be what you can't see.
- [Risk Management Strategies for CEOs](https://www.salesforce.com/blog/risk-management-corporate-preparedness/): Learn how effective risk management strategies can help your business plan for incident management and disaster recovery.
- [Principles of Responsible Marketing](https://www.salesforce.com/blog/responsible-marketing-principles/): Socially responsible marketing can feel like a minefield. Thankfully it's not impossible when you follow these 4 simple principles.
- [Digital Transformation Helped Robert Half Move Quickly During Crisis](https://www.salesforce.com/blog/robert-half-digital-transformation-pandemic-crisis/): Robert Half changed its culture and broke down silos to put the customer at the center of a digital transformation that lets the company "Say Yes" to ever-evolving customer expectations.
- [Happy 20th Birthday Salesforce](https://www.salesforce.com/blog/salesforce-20-birthday-gratitude/): Salesforce colleagues share their happy 20th birthday wishes
- [Sales Tips: How to Be a Better Listener](https://www.salesforce.com/blog/sales-tips-listening-gp/): 
- [I'm Salesforce Certified-Now What? Develop Your Career Strategy](https://www.salesforce.com/blog/salesforce-certified-career-strategy-blog/): In our "I'm Salesforce Certified-Now What?" series, we bring you hints and tips from the #SalesforceOhana on what your next steps should be after obtaining your hard-earned Salesforce credential. In our fourth post, 7x certified and self-confessed lover of Salesforce, John Garvens, shares his
- [Salesforce is Named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center - for 10 Consecutive Years](https://www.salesforce.com/blog/salesforce-gartner-magic-quadrant-blog/): See why Salesforce has been named a leader in Garnter's Quadrant for the CRM Customer Engagement Center for 10 consecutive years.
- [Salesforce Developer: The Best Job in the U.S.](https://www.salesforce.com/blog/salesforce-developer-top-job/): Salesforce Developer was recently recognized one of the best jobs in the U.S. Read why this might be the right job for you.
- [Salesforce Named One of the Best Places to Work in Indiana for the Third Year in a Row](https://www.salesforce.com/blog/salesforce-indiana-best-places-to-work-blog/): Read why Salesforce Indy made the Indiana Chamber of Commerce's list of best places to work for the third year in a row.
- [Finally! I Rocket to the Top of Salesforce Tower](https://www.salesforce.com/blog/salesforce-tower-ohana-floor/): Get a sneak peek of the top floor of the Salesforce Tower a.k.a. the Ohana Floor.
- [Salesforce is #1 on the FORTUNE "100 Best Companies to Work For®" List!](https://www.salesforce.com/blog/salesforce-fortune-100-best-companies-to-work-blog/): This is an incredibly exciting and monumental day for Salesforce... we have just been named #1 on FORTUNE "100 Best Companies to Work For®" List for the first time! We are honored and humbled to be named to the FORTUNE list for the 10th year in a row, and we are proud to be featured
- [Sales Skills Every Rep Should Master](https://www.salesforce.com/blog/salesforce-adoption-success/): These essential sales skills will help you to reach more customers and close more deals.
- [Preview the Sandbox Winter '20 Release Now](https://www.salesforce.com/blog/sandbox-winter-20-release/): Preview the new Salesforce Mobile app, tell stories with data using Einstein Discovery, and engage developers through member forums, chat, or case management on October 14.
- [Use Self-Service Commerce Technology to Focus on Customer Relationships](https://www.salesforce.com/blog/self-service-commerce-technology/): A 2017 Salesforce study found that 89% of B2B decision makers believe that self-service commerce will play a factor in the growth of their business in the years to come.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [San Francisco and Salesforce in 1999](https://www.salesforce.com/blog/salesforce-san-francisco-1999/): We're kicking off a digital scrapbook to commemorate Salesforce's 20th birthday. Let's paint a picture of what it was like in 1999.
- [Celebrate Your 2020 Salesforce MVPs](https://www.salesforce.com/blog/salesforce-mvp-2020-celebration/): We're happy to welcome to our 2020 class of Salesforce MVPs, congratulate our returning MVPs, and welcome new members to the Hall of Fame after five or more years of amazing contributions.
- [4 Business Building Lessons from a Musician-Turned-Entrepreneur](https://www.salesforce.com/blog/smb-crm-entrepreneur-entire-productions-blog/): Hear from musician and entrepreneur Natasha Miller, Founder and CEO of Entire Productions, on the value Salesforce CRM brings SMBs like hers. As you'll read Salesforce CRM allows her to grow the business, build customer relationships, streamline processes, and be way more productive than ever.
- [Salesforce Careers: From Service Manager to Evangelist](https://www.salesforce.com/blog/service-manager-to-salesforce-evangelist/): As part of our three-part #AdminMasterSeries, we caught up with Salesforce Super User Claus Pedersen to learn how he improved sales' processes and became a CRM boss.
- [Salesforce was named a leader in healthcare CRM for the second year in a row by KLAS](https://www.salesforce.com/blog/salesforce-named-leader-healthcare-crm-klas/): Discover why Salesforce has been named a healthcare CRM leader - for the second year in a row - by KLAS.
- [Optimize Your Salesforce Org to Minimize Future Technical Debt](https://www.salesforce.com/blog/set-up-optimize-salesforce-org/): As part of our three-part #AdminMasterSeries, we caught up with Salesforce Customer Success Director Rodney Apura to learn how he ensures CRM projects are set up for success.
- [Salesforce Program Architect Career](https://www.salesforce.com/blog/salesforce-program-architect-career/): Everything you need to know about Salesforce program architects, and how to thrive in this position.
- [Salesforce: Best Place To Work for Women](https://www.salesforce.com/blog/salesforce-women-to-work-blog/): Why is Salesforce one of the best places to work for women? Learn about our commitment to gender diversity and inclusion in the workforce
- [Learn How to Transform Your Customer Service Experience at Connections '19](https://www.salesforce.com/blog/service-cloud-connections/): Transforming your customer service experience to deliver highly-personalized, efficient service isn't always easy. Find out how you can take customer satisfaction to the next level with Service Cloud at Connections '19.
- [The Next Chapter of Digital: How to Scale AI Across Your Business](https://www.salesforce.com/blog/scale-ai-across-business/): Whether you are starting or scaling your AI efforts, consider the following questions to determine where AI can have the greatest impact on your business.
- [Salesforce Blog: Top 5 Most Treasured Spring '20 Features](https://www.salesforce.com/blog/spring-20-new-features-treasure/): Here's a review of the top 5 most treasured features in the Spring '20 release, which goes into production this month.
- [How To Support Black Community Right Now](https://www.salesforce.com/blog/stand-with-black-community/): Learn to support Black community with 8 tips from the president of BOLDForce, a Salesforce employee resource group.
- [Sandbox Preview Instructions for the Salesforce Spring '19 Release](https://www.salesforce.com/blog/spring-19-release-sandbox-preview-instructions-blog/): Take advantage of the exciting new features and functionality in the Sandbox Preview for the Spring '19 Release. Sandbox customers have the opportunity to get early access to Spring '19 in their Sandbox to test new customizations and features before your production organization is upgraded. The Sandbox Preview window for Spring '19 is scheduled to begin January 4, 2019 for those on an active Preview Instance.
- [Salesforce Blog: Spring '20 Sandbox Preview](https://www.salesforce.com/blog/spring-20-sandbox-preview/): The Sandbox Preview window for Spring '20 begins on January 3, 2020. Here is what it means for you, whether you want to take part now or to wait.
- [How To Start a Business Ambassador Program](https://www.salesforce.com/blog/start-ambassador-program/): Learn how to start a successful brand ambassador program as part of your marketing strategy. Build customer loyalty and trust with this helpful guide.
- [Spring '21 Sandbox Preview | The 360 Blog](https://www.salesforce.com/blog/spring-21-sandbox-preview/): The Sandbox Preview window for Spring '21 begins on January 8, 2021. Here's what you need to get a completed sandbox on a preview instance.
- [Holiday Readiness: How to Solve Top Customer Pain Points](https://www.salesforce.com/blog/solve-holiday-shopping-pain-points/): We surveyed some of our Salesforce Consulting Partners to better understand top customer pain points they consistently see during the holiday season and how you can solve them.
- [9 Strategies for How To Write a Business Email](https://www.salesforce.com/blog/strategies-writing-effective-business-email-blog/): Read these proven and effective tips for writing a business email that's clear, concise, and professional.
- [Salesforce: Top 5 Summer '20 Release Features](https://www.salesforce.com/blog/summer-20-release-treasure-features/): Every major Salesforce release brings hundreds of new features and enhancements across a wide variety of products and clouds. Here are the Summer '20 top five requested features.
- [Honoring Trans-Activist of Color During Pride 2019](https://www.salesforce.com/blog/stonewall-lgbtq-history-pride-month/): Two revolutionary LGBTQ rights activists - Marsha P. Johnson and Sylvia Rae Rivera - were transgender pioneers that galvanized many behind the movement.
- [Your Path to Digital Transformation in 3 Easy Steps | The 360 Blog](https://www.salesforce.com/blog/steps-digital-transformation-blog/): Here are three steps for becoming a change agent within your own organization.
- [Summer '20 Sandbox Preview](https://www.salesforce.com/blog/summer-20-sandbox-preview/): The Sandbox Preview window for Summer '20 begins on May 29, 2020. Please read to learn more.
- [Summer '20 Release Is Live: See What's New From Salesforce](https://www.salesforce.com/blog/summer-20-release-2/): Summer '20 release for Salesforce Admins to update their org to take advantage of the new and improved features.
- [How to Start a Podcast: Your First Steps and Strategy](https://www.salesforce.com/blog/start-podcast-content-marketing/): A year and a half ago, we launched the Marketing Cloudcast, the marketing podcast from Salesforce. My professional background is in writing, editing, presenting, and content marketing, but before producing and co-hosting this show, I had never before podcasted. Heck, I'd never even been a guest on
- [Growing up at Salesforce: Grabbing My Seat on the Salesforce Rocket Ship](https://www.salesforce.com/blog/sunny-potter-career-journey/): In this employee spotlight, we talk to Sunny Potter, Salesforce's Senior Director of Financial Planning and Analysis about how she's catapulted her career during the past seven years on the Salesforce rocket ship.
- [Supporting Our Ohana During the California Wildfires](https://www.salesforce.com/blog/supporting-ohana-california-wildfire-blog/): The wildfires in northern and southern California have already burned hundreds of thousands of acres and forced over a quarter of a million people from their homes. Salesforce and Salesforce.org are committed to supporting our communities in crisis. This time last year, I was helping the American
- [Climate Week: How To Be a Climate Champion Every Day](https://www.salesforce.com/blog/sustainability-environmentally-friendly-work-from-home/): The Sustainability at Home Guide offers suggestions to make working from home more sustainable so you can improve your workspace and protect the planet.
- [Combat Anti-Asian Racism Today: Support Your Colleagues](https://www.salesforce.com/blog/support-asian-community/): The Asiapacforce president, our employee resource group for AAPI, reacts to reports of anti-Asian violence and offers actionable solutions.
- [It Takes 6-8 Marketing Touches for a Sales Lead](https://www.salesforce.com/blog/takes-6-8-touches-generate-viable-sales-lead-heres-why-gp/): Multiple marketing touches build brand awareness and convert prospects to customers. Here's how sales leads reach prospects.
- [Salesforce Reports From Cannes Lions](https://www.salesforce.com/blog/three-lessons-cannes-lions/): See our recap and videos from Cannes Lions 2019 - powerful ideas, media, and technology continue to offer more creative ways for marketers to engage their customers.
- [Highlights from Salesforce World Tour Toronto 2019](https://www.salesforce.com/blog/takeaways-world-tour-toronto/): Catch the highlights from Salesforce World Tour Toronto 2019.
- [5 Social Media Roles To Build Online Community](https://www.salesforce.com/blog/the-5-types-of-roles-you-need-in-your-community/): These are the five main social media roles needed to run a successful online community. Does your organization have them all?
- [Einstein Bot for Consumer Experience](https://www.salesforce.com/blog/the-magic-of-einstein-bot-blog/): Learn how Einstein Bot greets customers, answers questions, and uses your fulfillment system to answer questions and provide customer service stat.
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- [The Customer Code of Ethics](https://www.salesforce.com/blog/the-customer-code-of-ethics-the-seven-beliefs-of-a-great-service-attitude/): Discover how the customer code of ethics can help improve your customer service.
- [Why an Admin is Swapping Retirement for Salesforce](https://www.salesforce.com/blog/trailblazer-stephanie-rhodes-swapping-retirement/): At the age of 68, Stephanie Rhodes realized that retired life wasn't for her. Find out how she challenged herself to learn about new technology and why continuous learning is important.
- [7 Tips To Help You Get Hired Fast](https://www.salesforce.com/blog/tips-help-you-get-hired-fast-blog/): Hunting for a new job? These 7 quick tips will help you to get hired fast.
- [Torrent Consulting Reinvents the Meaning of Social Impact](https://www.salesforce.com/blog/torrent-consulting-social-impact/): Salesforce Partner Torrent Consulting shares their approach to social impact and the successes of their office in Guatemala.
- [Leading Edge Webcast: Why You Need Employee-Driven Philanthropy](https://www.salesforce.com/blog/tips-employee-driven-philanthropy/): In this month's Leading Edge webcast, Salesforce Chief Philanthropy Officer Ebony Beckwith interviews two CSR executives and one behavioral science expert from companies whose employees drive their philanthropic efforts.
- [The Logistics of Starting a Podcast: Recording, Interviewing, and Blanket Forts](https://www.salesforce.com/blog/the-logistics-of-starting-a-podcast-blog/): So you want to start a podcast for your company. Maybe it's an educational podcast for your customers. Maybe it's all about sharing industry news. Whatever your goals, you've got some logistics to ponder. As the co-host of Salesforce's Marketing Cloudcast - the marketing podcast from Salesforce -
- [Trailhead allows anyone to launch a Salesforce career](https://www.salesforce.com/blog/trailhead-family-competition-sparks-teen-salesforce-career/): Success Cloud offers Trailhead modules for anyone who wants to become a Salesforce expert with always-on, free, and fun tutorials.
- [Track the Impact of Your Salesforce Campaign Like a Shadow Wolf](https://www.salesforce.com/blog/track-salesforce-campaign-shadow-wolf-blog/): Salesforce Customer Relationship Management (CRM) software is, like standing desks and junkets to warm climates, popular with marketers. Salesforce's Software as a Service (SaaS) platform offers companies an interface for case management and task management, allows customers the ability to track
- [Empowering Everyone to Be a Developer: Trends in Low Code, No Code, and Education](https://www.salesforce.com/blog/trends-in-low-code-no-code-and-education-blog/): 
- [Manufacturing Customer Service Trends](https://www.salesforce.com/blog/trends-revolutionizing-manufacturing-service-blog/): Learn how to revolutionize manufacturing customer service based on our current research.
- [Build Trust with Big Data in Retail](https://www.salesforce.com/blog/trust-consumer-data-retailers/): Misuse of big data in retail has customers questioning the trust they put in companies. Here's what retailers need to know.
- [Pharmaceutical Industry Trends this Year](https://www.salesforce.com/blog/trends-in-pharmaceutical-industry/): Read about this year's trends in the pharmaceutical industry that are driving digital transformation.
- [5 Social Media Tips for Brands From Gina Ballenger of Twitter](https://www.salesforce.com/blog/twitter-social-media-crisis-best-practices/): When the world is in turmoil, striking the right tone is key - you don't want to sound stuffy or uncaring - but a step too far in the other direction can come off as insensitive. Here is how to connect now from a Twitter expert.
- [How To Have Meaningful Conversations About Race](https://www.salesforce.com/blog/uncomfortable-conversations-race/): Fox Sports Analyst Emmanuel Acho and President of Morehouse David. A. Thomas, Ph.D. discuss why conversations about race are critical.
- [Uber's CEO: "If you don't disrupt yourself, someone else will"](https://www.salesforce.com/blog/uber-dara-khosrowshahi-disruption-blog/): Salesforce sits down with Uber CEO Dara Khosrowshahi on the future of Uber, the future of transportation, and why a strong values-driven culture is so crucial to long-term business success.
- [Four facts to unleash the power of giving at your company](https://www.salesforce.com/blog/turn-company-force-for-good/): Here are four factors that can unleash the power of philanthropy at your company - just in time for Global Day of Giving.
- [How Unite Us Disrupts Health Care and Connects People to the Services They Need](https://www.salesforce.com/blog/unite-us-disrupts-healthcare/): Here's how technology company Unite Us brings together the ecosystem of health care providers, hospitals, and social service agencies to serve the whole patient.
- [Salesforce Blog: How to Build a Content Marketing Powerhouse With AI](https://www.salesforce.com/blog/use-ai-build-content-marketing-powerhouse/): Any successful modern content marketing powerhouse must begin with a robust strategy that leverages the power and potential of AI. Here's how to build one.
- [Lightning Object Creator Creates Cloud Apps](https://www.salesforce.com/blog/upload-spreadsheets-lightning-object-creator/): Learn how Lightning Object Creator quickly turns data silos and spreadsheets into modern, cloud-based apps.
- [10 Takeaways: How USAA Delivers Exceptional Member Experiences](https://www.salesforce.com/blog/usaa-member-experiences-blog/): Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.
- [3 Ways To Use Customer Data to Increase Marketing ROI | The 360 Blog](https://www.salesforce.com/blog/use-customer-data-to-increase-marketing-roi/): What's the best way to improve marketing ROI in today's challenging landscape? By increasing one of these three things: effectiveness, efficiency, or optimization.
- [What Is Value Realization vs. Value Creation?](https://www.salesforce.com/blog/value-realization-not-value-creation-blog/): How is value realization different from value creation? Learn why your business should focus on realizing value.
- [Revenue Management Software & CPQ Solution](https://www.salesforce.com/sales/cpq/): Learn how the right revenue management software & CPQ solution can help streamline the entire revenue lifecycle to drive business growth.
- [Salesforce Blog: Using Einstein Bot Builder for Chatbot Content](https://www.salesforce.com/blog/using-einstein-bot-builder/): Every action by a chatbot - including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article - influence customer experience and affect a brand.
- [Vendor Consolidation for Digital Marketing](https://www.salesforce.com/blog/vendor-consolidation/): Marketing and Procurement will partner to drive innovation. Here's how transformation and vendor consolidation can go in hand-in-hand to support growth.
- [What I've Learned from 1,000 Interviews](https://www.salesforce.com/blog/what-ive-learned-from-1000-interviews-gp/): "Nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategy"  -Lawrence Bossidy, former COO of General Electric. In the span of two years, I've interviewed over 1,000 sales candidates - and hired less than 50. As any sales
- [What Is a Data Management Platform (DMP)?](https://www.salesforce.com/blog/what-is-a-dmp-blog/): What is a DMP? A Data Management Platform has two simple functions to help give your business accurate data. Here's everything you need to know.
- [The Top 5 Most Treasured Winter '20 Features](https://www.salesforce.com/blog/winter-20-new-features/): Here are the most highly-anticipated features in the Winter '20 release.
- [Winter '20 Release: Available Now](https://www.salesforce.com/blog/winter-20-release/): The Winter '20 Release is now available to customers globally. You can now experience the full potential of Manufacturing Cloud and Consumer Goods Cloud.
- [9 Ways to Win Customer Loyalty by Going the Extra Mile](https://www.salesforce.com/blog/win-customer-loyalty-blog/): According to the dictionary, going the extra mile means "to make more effort than is expected of you." In business, this principle can't be just an occasional or an ad-hoc attitude. The relationship of trust that companies strive to create with customers is built one interaction at a time across a
- [How to Create a Winning Business Case in 5 Steps](https://www.salesforce.com/blog/winning-business-case-cpq-billing/): These steps will show you how to create a business case that's fun. Learn to inspire urgency in your company to get started on your project.
- [Workforce Diversity in Hi-tech with Salesforce Talent Alliance](https://www.salesforce.com/blog/workforce-diversity-salesforce-talent-alliance/): A diverse workplace is a more profitable one. To promote workforce diversity in hi-tech, the Salesforce Talent Alliance brings together a network of nearly 280 Salesforce organizational partners from 40 countries to help them gain access to new talent.
- [Preview Winter '21 Release Products and Features](https://www.salesforce.com/blog/winter-21-release-preview/): Dive into new innovations in the Winter '21 release including Customer 360 Audiences, Work.com customer apps, and more!
- [Winter '20 Sandbox Preview](https://www.salesforce.com/blog/winter-20-sandbox-preview/): For the Winter '20 Release, preview instances will be upgraded to Winter '20 on September 6 and September 7, 2019, and non-preview instances will be upgraded to Winter '20 on October 11 and October 12, 2019.
- [How a Working Mom Helps Others Redefine Their Careers](https://www.salesforce.com/blog/working-mom-career-help/): Read about how Supermums founder Heather Black is on a mission to inspire 200 parents from across the globe to change their careers by 2020, and how Salesforce fits into her vision.
- [How to Use AI Agents for Commerce](https://www.salesforce.com/commerce/ai/how-to-use-ai-agents-for-commerce/): Learn how AI agents can make practical, impactful improvements to ecommerce employee workflows and shopper experiences.
- [What Is Agentic Commerce? (2025)](https://www.salesforce.com/commerce/ai/agentic-commerce/): Agentic commerce is the next phase of generative AI for online businesses. Learn more about AI agents in ecommerce.
- [Salesforce for Commerce | Ecommerce Platform](https://www.salesforce.com/commerce/): Reach goals faster, unlock new revenue, and drive automation with the most flexible ecommerce platform. Power commerce everywhere with AI.
- [AI Shopping Assistants: A Guide](https://www.salesforce.com/commerce/ai/shopping-assistants/): Learn how AI-powered shopping assistants can elevate the online shopping experience by providing personalized recommendations, facilitating easy browsing, and enhancing customer engagement.
- [What is Salesforce CPQ?](https://www.salesforce.com/sales/cpq/what-is-salesforce-cpq/): Get an overview of Salesforce CPQ (Configure, Price, Quote) and see how the sales tool provides accurate pricing with any product scenario.
- [What Is B2B Ecommerce? A Complete Guide](https://www.salesforce.com/commerce/b2b-ecommerce/guide/): B2B ecommerce is the online sale of goods and services between businesses. Learn how B2B ecommerce can transform your business and grow your revenue.
- [Best B2B Commerce Platform](https://www.salesforce.com/commerce/b2b-ecommerce/): Optimize your business operations and enhance efficiency with B2B ecommerce software. Streamline transactions and accelerate now.
- [What Is Customer Service?](https://www.salesforce.com/service/what-is-customer-service/): Customer service is the support you offer your customers, both before and after they buy and use your products or services.
- [Salesforce Ecommerce Tools](https://www.salesforce.com/commerce/all-ecommerce-products/): See the full catalog of Salesforce Commerce solutions and browse powerful tools for your ecommerce website. Explore ecommerce tools today.
- [Ecommerce AI Tools for Product Recommendations & More](https://www.salesforce.com/commerce/ai/): Save time and give customers more of what they love with ecommerce AI tools. Work smarter and grow faster with trusted AI-powered e-commerce.
- [B2B Ecommerce Website Development: A Guide](https://www.salesforce.com/commerce/b2b-ecommerce-website/): Learn essential strategies and features for successful B2B ecommerce website development to boost digital revenue and satisfy business buyers.
- [B2C Ecommerce: Definition, Types, & Examples.](https://www.salesforce.com/commerce/b2c-ecommerce/guide/): Here's everything you need to know about B2C ecommerce, including benefits, challenges, and different types of B2C models.
- [Ecommerce AI: Top Trends & Strategies for 2025](https://www.salesforce.com/commerce/ai/ecommerce/): While use cases for generative AI in ecommerce are still emerging, here are five examples of how the technology is being applied today.
- [B2C Commerce](https://www.salesforce.com/commerce/b2c-ecommerce/): Grow profit with the most scalable b2c ecommerce platform powered by AI. Learn more about Salesforce's B2C Commerce software.
- [Augmented Reality in Ecommerce](https://www.salesforce.com/commerce/augmented-reality/): Augmented reality is changing the ecommerce customer experience. Get tips on how to connect with customers through immersive shopping experiences.
- [Commerce Cloud Growth and Advanced Pricing](https://www.salesforce.com/commerce/b2b-ecommerce/pricing/): Streamline operations, drive sales productivity, and deliver personalized buying experiences at scale. Discover pricing information for Salesforce B2B Commerce.
- [Commerce Cloud Roadmap Webinar Series](https://www.salesforce.com/commerce/commerce-cloud-roadmap-webinars/): Join our insightful webinars to explore the latest advancements in B2B and B2C commerce, and learn how to stay ahead in the ever-evolving digital marketplace.
- [Salesforce B2C Commerce Pricing](https://www.salesforce.com/commerce/b2c-ecommerce/pricing/): Convert more shoppers with AI-powered digital experiences for mobile, social, web, and store. Find pricing information for Salesforce B2C Commerce.
- [Best Ecommerce Platform](https://www.salesforce.com/commerce/best-ecommerce-platform/): Choosing the best ecommerce platform is crucial for your online store to succeed. Learn what to look for from a B2B platform or a B2C platform.
- [Shopping Cart Abandonment: What It Is and How to Fix It](https://www.salesforce.com/commerce/cart-abandonment/): Learn about why shoppers abandon carts and what ecommerce professionals can do to improve conversions at checkout. Read on for online shopping cart tips.
- [Composable vs. Headless Commerce Explained](https://www.salesforce.com/commerce/composable-vs-headless-commerce/): When comparing composable vs headless commerce, headless decouples the UI and backend, while composable takes a modular approach for more flexibility.
- [What Is Composable Commerce?](https://www.salesforce.com/commerce/composable/guide/): Discover how composable commerce empowers businesses to build unique ecommerce experiences by combining technologies that align with their organizational mission and goals
- [What Is Conversational Commerce?](https://www.salesforce.com/commerce/conversational-commerce/): Conversational commerce - with the help of AI - is changing the digital shopping experience. Learn everything you need to know here.
- [Direct to Consumer (D2C)  Guide](https://www.salesforce.com/commerce/direct-to-consumer/guide/): Learn how the business model of Direct to Consumer can build strong relationships with consumers, improve profit margins, and supplement your retail partnerships.
- [Ecommerce Customer Experience: Tips for Success](https://www.salesforce.com/commerce/customer-experience/): Learn how to build an online shopping experience that increases sales and customer loyalty.
- [Loyalty and Customer Acquisition Tools for Ecommerce](https://www.salesforce.com/commerce/customer-acquisition/): Grow engagement and loyalty with customer acquisition tools built directly into your CRM. Discover AI-powered commerce that keeps customers coming back.
- [Composable Commerce Platform](https://www.salesforce.com/commerce/composable/): See ROI faster with a composable commerce platform. Discover flexible and trusted storefronts for headless commerce.
- [Best D2C Ecommerce Software](https://www.salesforce.com/commerce/direct-to-consumer/): Streamline your direct-to-consumer business with our powerful D2C ecommerce software. Increase sales and efficiency with advanced features powered by AI.
- [How to Sell Digital Products Online](https://www.salesforce.com/commerce/digital-products/): Discover how to sell digital products with ease. Learn how to create, price, and market products, plus explore tools to grow your business online.
- [Ecommerce Customer Service: A Complete Guide](https://www.salesforce.com/commerce/customer-service-guide/): Learn how to create an ecommerce customer service strategy that boosts brand loyalty, revenue, and business growth for your online business.
- [Embedded Apps for Ecommerce](https://www.salesforce.com/commerce/ecommerce-apps/): Embed commerce experiences at every touchpoint with ecommerce apps built directly into your CRM. Discover embedded apps for sales, service, and marketing.
- [5 Essential Ecommerce Capabilities](https://www.salesforce.com/commerce/ecommerce-capabilities/): Learn about the 5 critical ecommerce capabilities you need to address in your RFPs to ensure a successful platform selection for your business.
- [What is an Ecommerce Platform?](https://www.salesforce.com/commerce/ecommerce-platform/): Learn what an ecommerce platform is, how it works, and how to choose the right one for your business in this comprehensive guide.
- [The Complete Guide to Ecommerce Merchandising](https://www.salesforce.com/commerce/ecommerce-merchandising/): Get our top strategies for ecommerce merchandising success, and learn how to connect your customers with the right products.
- [Prepare Your Ecommerce Site for Holiday Shopping](https://www.salesforce.com/commerce/ecommerce-holiday-preparation-guide/): Use this month-by-month roadmap to prepare your ecommerce website for peak shopping season.
- [Ecommerce Automation: Definition & Tips](https://www.salesforce.com/commerce/ecommerce-automation/): Learn how to use ecommerce automation to streamline your business and improve customer experience, employee satisfaction, and efficiency.
- [Ecommerce Marketing: 10 Tactics to Know](https://www.salesforce.com/commerce/ecommerce-marketing-guide/): Learn how to create personalized shopping experiences, increase brand awareness, drive traffic, and boost sales with effective ecommerce marketing strategies.
- [What Is an Ecommerce Tech Stack?](https://www.salesforce.com/commerce/ecommerce-tech-stack/): Learn about the most important and impactful software and tools in an ecommerce tech stack to help you run and automate your business.
- [Explore Salesforce Commerce with Hands-On Workshops](https://www.salesforce.com/commerce/hands-on-workshops/): In these sessions, you'll be given the credentials to a Salesforce environment (we call it an 'org') of your own - you'll try out exciting capabilities and even experiment a little. No developer skills required.
- [How To Create a Successful Ecommerce Strategy](https://www.salesforce.com/commerce/ecommerce-strategy/): An ecommerce strategy is your roadmap to success. Learn the elements of a successful strategy and how to grow your online sales channels.
- [10 Ecommerce Statistics to Inform Strategy](https://www.salesforce.com/commerce/ecommerce-statistics/): Discover key ecommerce statistics for 2025, including retail growth trends, consumer behavior insights, and revenue projections shaping the industry.
- [What is a Flash Sale?](https://www.salesforce.com/commerce/flash-sale/): Learn all about flash sales, the limited-time promotions that drive urgency and create value for customers. Read on for tips.
- [Ecommerce Personalization: A Complete Guide](https://www.salesforce.com/commerce/ecommerce-personalization/): See how brands are able to tailor shopping experiences to customers' interests, based on real-time web browsing habits & shopping data.
- [10 Ecommerce Trends to Know in 2025](https://www.salesforce.com/commerce/ecommerce-trends/): Find out which ecommerce trends, such as AI and headless commerce, will be big in 2025. Learn how to prepare for what's next.
- [What Is eCommerce TCO? How to Calculate It Accurately](https://www.salesforce.com/commerce/ecommerce-tco-total-cost-of-ownership/): Ecommerce TCO includes all costs of owning & operating online platforms-covering licensing, infrastructure, maintenance, long-term expenses, and more.
- [Headless Commerce Solutions](https://www.salesforce.com/commerce/headless/): Meet your shoppers and buyers anywhere with our headless commerce solution. Use headless APIs and connected customer data.
- [How to Scale an Ecommerce Business](https://www.salesforce.com/commerce/how-to-scale-an-ecommerce-business/): Learn how to scale an ecommerce business in 8 clear steps, focusing on smart strategies, customer retention, and long-term growth to boost profitability.
- [Ecommerce Tools: Recommendations & Guide](https://www.salesforce.com/commerce/ecommerce-tools/): Ecommerce tools are the software, apps, platforms, and plug-ins that form the backbone of online shopping experiences. Learn more about ecommerce technology.
- [What is Headless Commerce?](https://www.salesforce.com/commerce/headless/guide/): What is headless commerce? It separates the front end from the back end of ecommerce. Here's why that's a business advantage.
- [How to Sell Online: 10 Essential Steps](https://www.salesforce.com/commerce/how-to-sell-online/): Learn how to sell online with these 10 essential steps to build your store, find your niche, market your products, and grow a thriving business.
- [How (and Why) to Migrate from Shopify to Commerce Cloud](https://www.salesforce.com/commerce/how-to-migrate-from-shopify/): If your current platform is holding you back, it might be time to migrate. Explore what Commerce Cloud can offer.
- [How to Start an Ecommerce Business](https://www.salesforce.com/commerce/how-to-start-ecommerce-business/): Have an idea for a new business venture? Read on to learn how to successfully launch an ecommerce business.
- [Commerce Cloud Innovations](https://www.salesforce.com/commerce/innovations/): See what's new on the most complete, AI-powered commerce platform on the planet. Become an AI Enterprise.
- [Ecommerce Logistics & Customer Support](https://www.salesforce.com/commerce/logistics/): Drive efficiency and cut costs with ecommerce logistics and customer support built directly into your CRM. Learn more about Order Support today.
- [Online Payment Solutions for Ecommerce](https://www.salesforce.com/commerce/online-payment-solution/): Grow your business faster with a payments solution built by Salesforce.
- [10 Ecommerce Metrics to Measure Your Success](https://www.salesforce.com/commerce/metrics/): How can you tell if your online store is successful? Here are the right ecommerce metrics to track to understand performance
- [8 Top Online Payment Methods: A Comprehensive Guide](https://www.salesforce.com/commerce/online-payment-solution/online-payment-methods/): Discover the top online payment methods, from credit cards to digital wallets, that power seamless, scalable, and secure checkout experiences.
- [What is Inventory Optimization? Top Techniques & Benefits](https://www.salesforce.com/commerce/inventory-optimization/): Inventory optimization balances stock levels with customer demand to reduce costs, minimize waste, and improve efficiency across the supply chain.
- [Ecommerce Checkout: 10 Best Practices for 2025](https://www.salesforce.com/commerce/online-payment-solution/checkout-guide/): Optimize your ecommerce checkout process for a better user experience. Find best practices that reduce abandoned carts and increase conversion.
- [Outdated Store? Boost Conversions with a Modern POS](https://www.salesforce.com/commerce/increase-conversion-with-pos/): See how Retail Cloud POS can help your business boost in-store conversion, smooth operations, and enhance shopping experiences.
- [Digital Storefronts: Online Store Software](https://www.salesforce.com/commerce/online-store-platform/): Find online store software that lets you implement your way with templates, composable storefronts, headless APIs - or a combination of all three.
- [Mobile Payments: A Guide (2025)](https://www.salesforce.com/commerce/online-payment-solution/mobile-payments/): mobile-payments
- [What Is One-Click Checkout? A Guide](https://www.salesforce.com/commerce/online-payment-solution/one-click-checkout-guide/): One-click checkout is a payment feature that lets shoppers purchase a product in a single click on an ecommerce website or app. Learn more about how it can help your business.
- [What Are Payment Gateways? A Complete Guide](https://www.salesforce.com/commerce/online-payment-solution/payment-gateways/): Learn all about ecommerce payment gateways, their different types, and how to choose the best one for your business.
- [What is Shopping Cart Software](https://www.salesforce.com/commerce/online-store-platform/shopping-cart-software/): Understand how the best shopping cart software enables customers to select products, input payment details, and finalize purchases, simplifying the entire e-commerce process.
- [How to Build an Ecommerce Website](https://www.salesforce.com/commerce/online-store-platform/ecommerce-website/): What is an ecommerce website?  Get practical tips to build your ecommerce site - with checklists, FAQ, and more.
- [What is order management?](https://www.salesforce.com/commerce/order-management/guide/): What is order management? It's the brains behind the ordering and fulfillment process - and it's crucial to building customer loyalty.
- [Order Fulfillment Solutions for Ecommerce](https://www.salesforce.com/commerce/order-management/fulfillment-software/): Cut costs and deliver efficiently with order fulfillment software built into your CRM. Harness trusted fulfillment automation solution to drive growth.
- [What Is Inventory Management?](https://www.salesforce.com/commerce/order-management/inventory-management-guide/): Inventory management helps you track inventory and get products to customers. Avoid empty shelves and unhappy shoppers with these techniques.
- [How to Accept Online Payments: A Complete Guide](https://www.salesforce.com/commerce/online-payment-solution/how-to-accept-online-payments/): Discover how to accept online payments by choosing the right processor, integrating payment options, and ensuring secure transactions for your business.
- [How to Start an Ecommerce Store (2025)](https://www.salesforce.com/commerce/online-store-platform/ecommerce-store/): Discover how to sell digital products with ease. Learn how to create, price, and market products, plus explore tools to grow your business online.
- [What is fulfillment](https://www.salesforce.com/commerce/order-management/fulfillment-software/what-is-fulfillment/): Fulfillment is the process of receiving, managing, packing, and shipping orders to meet customer needs and provide a seamless eCommerce experience.
- [What is Order Fulfillment](https://www.salesforce.com/commerce/order-management/order-fulfillment-guide/): Discover how order management systems (OMS) streamline the entire order lifecycle, from entry to fulfillment.
- [What is an Order Management System?](https://www.salesforce.com/commerce/order-management/system/): An order management system (OMS) helps manage ecommerce orders more efficiently. Here's how an order management system works and why you need one for your business.
- [Storefront Templates for Ecommerce Websites](https://www.salesforce.com/commerce/online-store-platform/storefront-template/): Launch your ecommerce website fast with clicks-based tools and storefront templates for B2C, B2B, and D2C. Explore storefront template solutions.
- [What is Order Management Software?](https://www.salesforce.com/commerce/order-management/software-guide/): Order management software helps businesses manage the entire order fulfillment process, from the moment an order is placed to when it's delivered. Learn more about order management software.
- [Ecommerce Order Management System](https://www.salesforce.com/commerce/order-management/): Drive efficiencies with order support, distributed Order Management , inventory visibility, and more. Explore ecommerce Order Management software.
- [Salesforce Order Management Pricing](https://www.salesforce.com/commerce/order-management/pricing/): Deliver flexible, omnichannel order management anywhere in the world. Learn more about pricing for Salesforce Order Management editions.
- [Product Bundles: Strategies and Examples](https://www.salesforce.com/commerce/product-bundling/): Learn about product bundling with our comprehensive guide. Find out what product bundles are, discover their benefits, and more.
- [Salesforce Commerce Cloud Pricing and Editions](https://www.salesforce.com/commerce/pricing/): Choose the right ecommerce software solutions for your business. Get Salesforce Commerce Cloud pricing information and explore editions.
- [Ecommerce Replatforming: Your Guide for a Successful Migration](https://www.salesforce.com/commerce/replatforming-guide/): Considering an ecommerce migration? This guide will give you clear, practical advice to help you decide when (and how) to replatform.
- [What is Ecommerce Analytics?](https://www.salesforce.com/commerce/reporting-tools/ecommerce-analytics/): Discover what eCommerce analytics is and how it helps businesses track online sales, customer behavior, and marketing effectiveness to drive growth.
- [Is Your Commerce Platform Really Unified? Take the Quiz](https://www.salesforce.com/commerce/unified-commerce/assessment/): Take this quick assessment to gauge how well your commerce platform unifies digital and in-store shopping experiences.
- [Ecommerce Reporting Tools](https://www.salesforce.com/commerce/reporting-tools/): Take action based on data and customer behavior insights with ecommerce reporting tools. Analyze, track, and improve site health with tools powered by the #1 CRM.
- [Self-Guided Demos](https://www.salesforce.com/commerce/self-guided-demos/): Explore commerce sites in self-guided demos and see how you can keep your customers coming back.
- [What is Cyber Monday?](https://www.salesforce.com/commerce/what-is-cyber-monday/): What is Cyber Monday? It's the Monday after Thanksgiving when retailers offer massive discounts, making it one of the year's biggest ecommerce days.
- [What Is a Retail Product Recommendation Engine?](https://www.salesforce.com/commerce/product-recommendation-engine/): Read about retail product recommendation engines and understand why your business needs one to enhance customer experience and boost sales.
- [What is Unified Commerce? Definition + Tips](https://www.salesforce.com/commerce/unified-commerce/): Learn how unified commerce can help you create a seamless shopping experience for your customers and improve your business operations.
- [Digital Commerce: Trends & Tips](https://www.salesforce.com/commerce/what-is-digital-commerce/): Learn everything you need to know about how digital commerce works and how to do it right. Read the guide to digital ecommerce now.
- [What is ecommerce?](https://www.salesforce.com/commerce/what-is-ecommerce/): What is ecommerce? It's the online activities that bring goods and services to your door. And it's completely changed how we buy and sell.
- [What Is Social Commerce? Tips and Trends](https://www.salesforce.com/commerce/social/): Read how social commerce will help you engage customers, boost sales, and improve service. With the top platforms, tips and trends
- [What is Ecommerce Software?](https://www.salesforce.com/commerce/what-is-ecommerce-software/): Discover what eCommerce software is and how it enables businesses to create online stores, manage sales, process payments, and enhance customer experiences.
- [State of Commerce: Third Edition](https://www.salesforce.com/commerce/state-of-commerce/): Insights from 2,700 Commerce Leaders and 1.5 Billion Consumers and Business Buyers.
- [What Is Merchandising?](https://www.salesforce.com/commerce/what-is-merchandising/): Merchandising is the strategic process of showcasing, pricing, and promoting products to boost sales and create engaging customer experiences. Learn more in this guide.
- [How B2B Sales Teams Win with Digital Commerce](https://www.salesforce.com/commerce/what-is-digital-commerce/b2b-sales/): Exceed buyer expectations, increase revenue, and boost productivity.
- [What is Omnichannel?](https://www.salesforce.com/commerce/what-is-omnichannel/): Learn about omnichannel and how these commerce strategies can create seamless customer experiences and integrated retail solutions.
- [Best Telecom Software & CRM](https://www.salesforce.com/communications/): Discover Salesforce for Communications, the #1 AI Telecom CRM. Boost efficiency across sales, service, marketing, and order delivery to attract and retain telecom subscribers.
- [Agentforce for Communications](https://www.salesforce.com/communications/artificial-intelligence/): Communications AI equips businesses with trusted AI solutions that grow revenue and reduce churn.
- [What is 5G Monetization?](https://www.salesforce.com/communications/5g-monetization/): After spending billions in infrastructure, here what CSPs need to do for full 5G monetization and a return on their network investment.
- [AI Agents in Telecom: Benefits & Use Cases](https://www.salesforce.com/communications/artificial-intelligence/ai-agents-in-telecom/): Discover how AI agents in telecom are automating network management, enhancing customer service, and predicting maintenance for improved operations.
- [What Are Omnichannel Experiences?](https://www.salesforce.com/commerce/what-is-omnichannel/experiences/): Take these steps to improve your chances of achieving a true omni-channel customer experience and, as a result, you'll have happier customers who are glad to give you business.
- [AI in Telecom: Benefits, Use Cases, & Challenges](https://www.salesforce.com/communications/artificial-intelligence/guide/): Discover how AI in telecom is enhancing the customer experience and streamlining business operations in the telecommunications industry.
- [Agentic AI in Telecommunications: Benefits & Use Cases](https://www.salesforce.com/communications/artificial-intelligence/agentic-ai-in-telecom/): Agentic AI in telecommunications powers predictive maintenance and smart support. Discover agentic AI telecom benefits and real-world use cases.
- [How AI and data are changing the game for telecom customer experience](https://www.salesforce.com/communications/artificial-intelligence/guide/telecom-generative-ai/): How communications service providers can utilize their comprehensive data sets to power personalization in everything from product recommendations to customer service.
- [The key to personalizing your telco? AI-powered customer service](https://www.salesforce.com/communications/artificial-intelligence/guide/telco-service-automation/): Here's how AI and automation can deliver personalized experiences and revolutionize customer service.
- [What Is a Business Support System?](https://www.salesforce.com/communications/customer-service-software/bss-telecom/): A business support system manages customer-facing operations while ensuring proper data management and service billing in telecom.
- [Telecom Customer Service Software](https://www.salesforce.com/communications/customer-service-software/): Deliver personalized experiences with Salesforce. Unify data, boost loyalty, and enhance service with AI.
- [Light Up Fiber Subscriber Experiences with Fiber CRM](https://www.salesforce.com/communications/fiber-bss/): Grow and manage your subscriber base with Salesforce for Communications
- [Communications Cloud](https://www.salesforce.com/communications/cloud/): Run your communications business smarter, faster, and more efficiently with Communications Cloud, the #1 AI CRM for communications built on the Salesforce Platform.
- [The Future of Telecom: Emerging Trends (2024)](https://www.salesforce.com/communications/future-of-telecom/): What is the future of telecom? How can communication service providers survive and thrive?
- [What Is Communications CRM in Telecom?](https://www.salesforce.com/communications/crm/): In telecom, communications CRM helps you discover and sign up the best customers through positive relationship management.
- [Communications Cloud in 60 Seconds](https://www.salesforce.com/communications/resources/communications-cloud-help-service-providers/): See the variety of ways Communications Cloud can help service providers, all in a minute or less.
- [Telecom Order Management & Orchestration  System](https://www.salesforce.com/communications/order-management-system/): Simplify telecom order management with Communications Cloud. Automate the quote-to-activation process, minimize order fallout, and reduce process complexity.
- [Telecom Marketing Platform for Customer Journey](https://www.salesforce.com/communications/marketing-software/): Salesforce for Communications enables you to stitch together all of the "moments of truth" in your customer's experience. Armed with this unified profile, your employees are in the best position to provide a proactive, and personalized experience to customers at any stage.
- [New Salesforce Research Reveals Changes in Communication Industry](https://www.salesforce.com/communications/resources/new-salesforce-research-reveals-changes-in-communication-industry/): How providers can fend off emerging competitors, monetize investments, and streamline service.
- [Salesforce Communications Cloud pricing](https://www.salesforce.com/communications/pricing/): Pricing, edition and add-on options for Communications Cloud.
- [How Telstra Helped a Country Stay Connected in 2020](https://www.salesforce.com/communications/resources/telstra-helped-country-stay-connected/): Hear how Telstra turned the challenges of 2020 into a catalyst for positive change.
- [What Is Network-as-a-Service (NaaS) and How Does It Work?](https://www.salesforce.com/communications/resources/network-as-a-service/): Learn the basics of Network-as-a-Service (NaaS) and find out how it can unlock new revenue streams.
- [How to Gain the Edge in the Fiber Broadband Boom](https://www.salesforce.com/communications/resources/reimagine-fiber-broadband/): How to cost-effectively acquire fiber subscribers and grow efficiently.
- [Trends in the Communications Industry](https://www.salesforce.com/communications/resources/trends-in-the-communications-industry/): Streamlined experiences, network monetization and better service has never been more important.
- [The Intelligence Playbook for Communications Service Providers](https://www.salesforce.com/communications/resources/the-intelligence-playbook-for-communications-service-providers/): Here's how a smart data strategy, AI, and intelligent analytics help providers deliver fast, flexible, and frictionless customer experiences.
- [Telecommunications Sales Software | Telecom CRM](https://www.salesforce.com/communications/sales-software/): Your B2B sales people need speed. And you need results. With this solution, you'll leverage the world's #1 AI CRM for Communications to prioritize the right deals and close them faster - from anywhere - on a modular, digital BSS.
- [Turn Your Fiber Prospects into Loyal Customers with Actionable Data](https://www.salesforce.com/communications/resources/turn-your-fiber-prospects-into-loyal-customers-with-actionable-data/): Get the most out of your fiber investment with data-driven automation.
- [Accessible Events: How to Make Events Accessible](https://www.salesforce.com/company/accessibility/accessible-events/): accessible-events
- [Improve wholesale with Salesforce for Communications.](https://www.salesforce.com/communications/wholesale-software/): How does Salesforce for Communications improve margins and efficiency in Service Provider wholesale?
- [How automation saves communications service providers time and money](https://www.salesforce.com/communications/resources/how-automation-saves-communications-service-providers-time-and-money/): Modernizing back-office systems and processes drives cost savings and productivity.
- [Wholesale Telecommunications Strategies](https://www.salesforce.com/communications/wholesale-telecom-strategies/): Transform your wholesale telecommunications strategy to meet changing customer expectations.
- [Better business practices = happier customers: 5 tips from T-Mobile.](https://www.salesforce.com/communications/t-mobile-streamlines-sales-service/): Customers expect a quality experience from financial services providers. Are you providing one?
- [From 4 days to 4 minutes-how Vonage uses automation to respond faster](https://www.salesforce.com/communications/vonage-telecommunications-automation/): See how one telecommunications company achieved massive scale - by simply working smarter.
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- [Global Accessibility Hubs](https://www.salesforce.com/company/burlington-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Life at Salesforce | Purpose-Driven Culture, Powered by People](https://www.salesforce.com/company/careers/culture/): At Salesforce, we lead with purpose, fuel innovation, and empower people to do their best work.
- [Accessibility for Bogota](https://www.salesforce.com/company/bogota-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Careers | Build the Future of AI with Us](https://www.salesforce.com/company/careers/): Discover career opportunities at Salesforce, the world's #1 AI CRM. We're driving innovation in AI, creating meaningful impact, and hiring purpose-driven talent around the world.
- [Accessibility for Berlin](https://www.salesforce.com/company/berlin-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/cambridge-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Buenos Aires](https://www.salesforce.com/company/buenos-aires-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [How We Hire at Salesforce | Interviewing at Salesforce](https://www.salesforce.com/company/careers/culture/how-we-hire/): Get insight into our technical hiring process. Learn what to expect, how to prepare, and how we support you at every stage.
- [Careers in EMEA | Join Salesforce Across Europe, Middle East & Africa](https://www.salesforce.com/company/careers/locations/emea/): We're hiring across EMEA! Join Salesforce in Dublin, London, Tel Aviv, and beyond.
- [Careers in APAC | Join Salesforce Across Asia-Pacific](https://www.salesforce.com/company/careers/locations/apac/): We're growing across APAC! Join Salesforce and help shape the future of AI.
- [Careers in the Germany | Join Salesforce Germany](https://www.salesforce.com/company/careers/locations/emea/germany/): Explore career opportunities at Salesforce Germany. Join a team shaping the future of AI.
- [Careers in France | Join Salesforce France](https://www.salesforce.com/company/careers/locations/emea/france/): Explore career opportunities at Salesforce France. Join a team shaping the future of AI.
- [Salesforce Alumni | Once a Trailblazer, Always a Trailblazer](https://www.salesforce.com/company/careers/culture/alumni/): Once a Trailblazer, always one. Stay close to Salesforce as an alumni.
- [Careers in the Sweden | Join Salesforce Sweden](https://www.salesforce.com/company/careers/locations/emea/sweden/): Explore career opportunities at Salesforce Sweden. Join a team shaping the future of AI.
- [Careers in Italy | Join Salesforce in Italy](https://www.salesforce.com/company/careers/locations/emea/italy/): Explore career opportunities at Salesforce in Italy. Join a team shaping the future of AI.
- [Careers in Portugal | Join Salesforce in Portugal](https://www.salesforce.com/company/careers/locations/emea/portugal/): Explore career opportunities at Salesforce in Portugal. Join a team shaping the future of AI.
- [Careers in the Israel | Join Salesforce Israel](https://www.salesforce.com/company/careers/locations/emea/israel/): Explore career opportunities at Salesforce Israel. Join a team shaping the future of AI.
- [Careers in Spain | Join Salesforce in Spain](https://www.salesforce.com/company/careers/locations/emea/spain/): Explore career opportunities at Salesforce in Spain. Join a team shaping the future of AI.
- [Careers in the UK | Join Salesforce UK](https://www.salesforce.com/company/careers/locations/emea/uk/): Explore career opportunities at Salesforce in UK. Join the teams shaping the future of AI.
- [Careers in the Netherlands | Join Salesforce Netherlands](https://www.salesforce.com/company/careers/locations/emea/netherlands/): Explore career opportunities at Salesforce Netherlands. Join a team shaping the future of AI.
- [Relocate to Dublin | Grow Your Career at Salesforce Ireland](https://www.salesforce.com/company/careers/locations/emea/relocate-to-dublin/): Thinking of relocating? Discover life at Salesforce Dublin - where global careers, community, and culture come together.
- [Careers in Ireland | Join Salesforce in Dublin](https://www.salesforce.com/company/careers/locations/emea/ireland/): Explore career opportunities at Salesforce in Ireland. Join a team shaping the future of AI.
- [Careers in India | Join Salesforce in India](https://www.salesforce.com/company/careers/locations/india/): Explore career opportunities at Salesforce in India. Join a team shaping the future of AI.
- [Careers in Korea | Join Salesforce Korea](https://www.salesforce.com/company/careers/locations/japac/korea/): Explore career opportunities at Salesforce Korea. Join the teams shaping the future of AI.
- [Careers in Australia | Join Salesforce Australia](https://www.salesforce.com/company/careers/locations/japac/australia/): Explore career opportunities at Salesforce Australia. Join a team shaping the future of AI.
- [Careers in JAPAC | Join Salesforce Across Asia-Pacific and Japan](https://www.salesforce.com/company/careers/locations/japac/): We're growing across JAPAC! Join Salesforce and help shape the future of AI.
- [Careers in Japan | Join Salesforce Japan](https://www.salesforce.com/company/careers/locations/japac/japan/): Explore career opportunities at Salesforce Japan. Join the teams shaping the future of AI.
- [Careers in New Zealand | Join Salesforce New Zealand](https://www.salesforce.com/company/careers/locations/japac/new-zealand/): Explore career opportunities at Salesforce in New Zealand. Join the teams shaping the future of AI.
- [Careers in Latin America | Join Salesforce Across LATAM](https://www.salesforce.com/company/careers/locations/latam/): We're hiring across Latin America! Join Salesforce in Brazil, Argentina, Mexico, and beyond to build a purpose-driven career.
- [Careers in Argentina | Join Salesforce in Argentina](https://www.salesforce.com/company/careers/locations/latam/argentina/): Explore career opportunities at Salesforce in Argentina. Join a team shaping the future of AI.
- [Careers in Chile | Join Salesforce in Chile](https://www.salesforce.com/company/careers/locations/latam/chile/): Explore career opportunities at Salesforce in Chile. Join a team shaping the future of AI.
- [Careers in Brazil | Join Salesforce in Brazil](https://www.salesforce.com/company/careers/locations/latam/brazil/): Explore career opportunities at Salesforce in Brazil. Join a team shaping the future of AI.
- [Careers in Canada | Join Salesforce in Toronto & Beyond](https://www.salesforce.com/company/careers/locations/north-america/canada/): Discover career opportunities with Salesforce in Canada. Apply today!
- [Careers in Mexico | Join Salesforce in Mexico](https://www.salesforce.com/company/careers/locations/latam/mexico/): Explore career opportunities at Salesforce in Mexico. Join a team shaping the future of AI.
- [Careers in the United States | Join Salesforce Across the U.S.](https://www.salesforce.com/company/careers/locations/north-america/united-states/): Salesforce is hiring purpose-driven talent across the United States.
- [Salesforce Career Development Programs](https://www.salesforce.com/company/careers/talent-programs/): Our career development  programs are designed to support employees at every stage of their journey-from early careers to re-entering the workforce.
- [Join Salesforce in North America | U.S. & Canada](https://www.salesforce.com/company/careers/locations/north-america/): We're growing across North America! Join Salesforce to help shape the future AI.
- [Careers in Singapore | Join Salesforce Singapore](https://www.salesforce.com/company/careers/locations/southeast-asia/singapore/): Explore career opportunities at Salesforce Singapore. Join the teams shaping the future of AI.
- [Careers in Thailand | Join Salesforce Thailand](https://www.salesforce.com/company/careers/locations/southeast-asia/thailand/): Explore career opportunities at Salesforce Thailand. Join the teams shaping the future of AI.
- [Careers in ASEAN | Join Salesforce Across Southeast Asia](https://www.salesforce.com/company/careers/locations/southeast-asia/): We're growing across ASEAN! Join Salesforce and help shape the future of AI.
- [Corporate Roles at Salesforce | Drive Strategy, Scale, and Impact](https://www.salesforce.com/company/careers/teams/corp/): Join our corporate teams, from marketing to finance, and help shape the future of AI at Salesforce.
- [Return to Work Program | Relaunch Your Career at Salesforce](https://www.salesforce.com/company/careers/talent-programs/india-return-work/): Salesforce's Return to Work program helps women professionals re-enter the workforce with confidence.
- [Careers in AI Research](https://www.salesforce.com/company/careers/teams/ai-research/): Salesforce AI Research is a world-class team of researchers, engineers, and product leaders advancing trusted and responsible AI for enterprise CRM.
- [Future Pathways](https://www.salesforce.com/company/careers/talent-programs/future-pathways/): The goal of our Future Pathways programs is to create opportunities for employment at Salesforce.
- [Customer Success Careers at Salesforce | Guide What's Next in AI](https://www.salesforce.com/company/careers/teams/customer-success/): Join Salesforce's Customer Success team to help our customers achieve lasting impact.
- [Recruiting Military Fellows](https://www.salesforce.com/company/careers/talent-programs/military/): The Salesforce Military Fellows program provides 12-weeks of hands-on work experience for active transitioning service members to explore career paths.
- [Sales Careers at Salesforce | Lead the Agent-Powered Future](https://www.salesforce.com/company/careers/teams/sales/): Join the high-performing Sales team at Salesforce. Drive growth, build trusted relationships, and sell agent-powered solutions that are transforming industries.
- [Welcome to Futureforce.](https://www.salesforce.com/company/careers/university/): Futureforce is Salesforce's university hiring program, dedicated to building the next generation of talent at Salesforce.
- [Tech & Product Careers at Salesforce | Build What's Next in AI](https://www.salesforce.com/company/careers/teams/tech-and-product/): Join the engineers, designers, and product minds fueling Salesforce's innovative products.
- [Salesforce Customer Service - Phone Numbers & Live Chat](https://www.salesforce.com/company/contact-us-ai-readiness-assessment/): Use this page to contact Salesforce Customer Service - Call us, request a call from one of our experts, or join a live chat with a customer support agent.
- [Graduate MBA Jobs and Internships](https://www.salesforce.com/company/careers/university/advanced-degrees/): Our Futureforce advanced degree programs are designed to immerse you in meaningful work from day one.
- [Salesforce New Graduate Jobs](https://www.salesforce.com/company/careers/university/new-grads/): As a new grad at Salesforce, you're not just starting a job-you're launching a career with endless possibilities.
- [Salesforce Internships](https://www.salesforce.com/company/careers/university/internships/): At Salesforce, your Futureforce university internship is bound to leave you inspired and ready to take on the next challenge.
- [Associate Product Manager Program](https://www.salesforce.com/company/careers/university/associate-program-manager/): Our prestigious APM program offers hands-on experience, empowering you to be a driving force in the tech world.
- [Commitment to Education - Grantee Spotlights](https://www.salesforce.com/company/commitment-to-education/grantee-spotlights/): Read the inspiring stories of students and educators around the world who have been supported by Salesforce programs.
- [Accessibility for Casablanca](https://www.salesforce.com/company/casablanca-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/chicago-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Customer Service - Phone Numbers & Live Chat](https://www.salesforce.com/company/contact-us/): Use this page to contact Salesforce Customer Service - Call us, request a call from one of our experts, or join a live chat with a customer support agent.
- [David B. Kirk Bio](https://www.salesforce.com/company/david-b-kirk-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Commitment to Education](https://www.salesforce.com/company/commitment-to-education/): We work with schools, higher education institutions, nonprofits, and industry leaders from across the globe.
- [Accessibility for Copenhagen](https://www.salesforce.com/company/copenhagen-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Craig Conway Bio](https://www.salesforce.com/company/craig-conway-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [David Schmaier Bio](https://www.salesforce.com/company/david-schmaier-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Send Us Feedback](https://www.salesforce.com/company/feedback/): This is the place to leave feedback for Salesforce. Send us your question, product inquiry, website issue, or anything else you would like to let us know. Good or bad, we love to hear it all.
- [Global Accessibility Hubs](https://www.salesforce.com/company/dallas-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Dubai](https://www.salesforce.com/company/dubai-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Equality Groups](https://www.salesforce.com/company/equality-groups/): We strive to support every employee leading change within our business, industry, and society.
- [Global Accessibility Hubs](https://www.salesforce.com/company/dublin-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Ethical and Humane Use at Salesforce](https://www.salesforce.com/company/ethical-and-humane-use/): At Salesforce, we believe that the ethical and inclusive design, development, and use of technology are integral to preventing harm and unlocking human potential for all.
- [Accessibility for Dusseldorf](https://www.salesforce.com/company/dusseldorf-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Equality at Salesforce](https://www.salesforce.com/company/equality/): We're working with employees, partners, Trailblazers, and customers to move closer to equality for all.
- [Ethical Use Policy](https://www.salesforce.com/company/ethical-use-policy/): Salesforce research shows that AI is more trusted and desirable when an empowered human can take the lead in their partnership with AI.
- [Resources for building trustworthy and responsible AI.](https://www.salesforce.com/company/ethical-and-humane-use/explore-trusted-ai-resources/): Essential resources for building trustworthy and responsible AI.
- [Accessibility for Denver](https://www.salesforce.com/company/denver-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Fukuoka](https://www.salesforce.com/company/fukuoka-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Ethics by Design](https://www.salesforce.com/company/intentional-innovation/ethics-by-design/): Technology has the power to transform our world for the better. As builders and creators, we have the opportunity - and obligation - to choose how we harness this power to create the world we all want to live in.
- [Accessibility for Helsinki](https://www.salesforce.com/company/helsinki-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/hillsboro-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Frankfurt](https://www.salesforce.com/company/frankfurt-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Ethics by Design - Salesforce.com](https://www.salesforce.com/company/ethics-by-design/): Salesforce research shows that AI is more trusted and desirable when an empowered human can take the lead in their partnership with AI.
- [Human Rights Policy](https://www.salesforce.com/company/human-rights/): Salesforce believes that business can be the greatest platform for change. This includes a commitment to respecting and promoting all human rights.
- [Global Accessibility Hubs](https://www.salesforce.com/company/hyderabad-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Herndon](https://www.salesforce.com/company/herndon-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Hiroshima](https://www.salesforce.com/company/hiroshima-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Stakeholder Impact - Reports and Policies](https://www.salesforce.com/company/impact/reports-policies/): Learn more about Salesforce Stakeholder impact reports and policies.
- [Corey duBrowa](https://www.salesforce.com/company/leadership/bios/bio-dubrowa/): 
- [Peter Löscher](https://www.salesforce.com/company/leadership/bios/bio-loscher/): 
- [Global Accessibility Hubs](https://www.salesforce.com/company/indianapolis-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/hqsalesforcetower-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Maria Martinez](https://www.salesforce.com/company/leadership/bios/bio-martinez/): 
- [Impact](https://www.salesforce.com/company/impact/): We believe that business is the world's greatest platform for change.
- [Accessibility for Jena](https://www.salesforce.com/company/jena-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Véronique Weill](https://www.salesforce.com/company/leadership/bios/bio-weill/): 
- [Accessibility for Johannesburg](https://www.salesforce.com/company/johannesburg-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Tony Owens](https://www.salesforce.com/company/leadership/bios/bio-owens/): 
- [Leadership](https://www.salesforce.com/company/leadership/): Salesforce is made up of the world's most talented and dedicated leaders. Meet our executive team and board of directors.
- [Kendall Collins Bio](https://www.salesforce.com/company/kendall-collins-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [John V. Roos Bio](https://www.salesforce.com/company/john-roos-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Laura Alber Bio](https://www.salesforce.com/company/laura-alber-bio/): Board of Directors - Laura Alber, President & CEO, Williams-Sonoma, Inc.
- [Salesforce Email Abuse Policy](https://www.salesforce.com/company/legal/abuse/): Salesforce Email Abuse Policy
- [Vulnerability Reporting Policy](https://www.salesforce.com/company/legal/disclosure/): Vulnerability Reporting Policy
- [ClickSoftware® Cloud Service Privacy Policy](https://www.salesforce.com/company/legal/clicksoftware-cloud-service-privacy-policy/): ClickSoftware® Cloud Service Privacy Policy
- [Product Accessibility Status](https://www.salesforce.com/company/legal/508_accessibility/): Check on the status of the accessibility of Salesforce's products.
- [Mulesoft Subscriptions](https://www.salesforce.com/company/legal/mulesoft-subscription-plan/): This page contains the Mulesoft Subscriptions agreement.
- [ClickSoftware](https://www.salesforce.com/company/legal/clicksoftware/): ClickSoftware
- [Insights Credits FAQ](https://www.salesforce.com/company/legal/insights-credits-faq/): FAQs around the process for purchasing and using Insights using Insights Credits.
- [Diffeo Terms of Service](https://www.salesforce.com/company/legal/diffeo-terms/): Terms of Service for Diffeo
- [Salesforce Events Code of Conduct](https://www.salesforce.com/company/legal/event-code-of-conduct/): Salesforce Events Code of Conduct
- [Insights Credits FAQ](https://www.salesforce.com/company/legal/insights/): Salesforce Marketing Cloud Insights help you understand the social posts that matter most by enhancing those conversations with meaningful insights
- [Diffeo Privacy Policy](https://www.salesforce.com/company/legal/diffeo-privacy-policy/): This privacy policy ("Policy") is designed to inform users about how Diffeo, Inc. ("Diffeo," "we" or "us") gathers and uses personal information collected by us in connection with the Service
- [Accessibility for Lausanne](https://www.salesforce.com/company/lausanne-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Terms of Service](https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/): The terms of service include the binding agreement between Salesforce and its customers.
- [Salesforce Support SMS Program Privacy Statement](https://www.salesforce.com/company/legal/sms-privacy-statement/): This Statement applies to Personal Data we collect and process when you opt in to receive SMS during a support interaction with Salesforce Support
- [Terms and conditions for the Trailmoji app.](https://www.salesforce.com/company/legal/trailmoji-terms-and-conditions/): Terms and conditions for the Trailmoji app.
- [Vlocity Legal Documents](https://www.salesforce.com/company/legal/vlocity/): This page includes links to the documents that make up the terms and conditions for Vlocity.
- [Salesforce Program Agreement - Denmark](https://www.salesforce.com/company/legal/program-agreement-denmark/): Browse Salesforce's locations across the globe and see how we're changing AI and CRM in your country.
- [Salesforce Program Agreement - Norway](https://www.salesforce.com/company/legal/program-agreement-norway/): Salesforce has a worldwide presence, including Norway. Browse our locations across the globe and see how we re changing AI and CRM in your country.
- [Terms and Conditions for Professional Services](https://www.salesforce.com/company/legal/supplemental-terms-conditions-marketing-cloud-professional-services/): These Terms and Conditions govern the provision of the Professional Services. The Professional Services are purchased separately from any other Services provided by Salesforce.com, inc. ("SFDC") or its affiliates. Travel and related expenses are not included and will be invoiced separately. Unused Professional Service hours and fees do not rollover to subsequent Subscription Terms.
- [Global Offices](https://www.salesforce.com/company/locations/): Salesforce has a worldwide presence. Browse our locations across the globe and see how we're changing AI and CRM in your country.
- [Accessibility for Mannheim](https://www.salesforce.com/company/mannheim-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Lisbon](https://www.salesforce.com/company/lisbon-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Program Terms for Learning and Credential Programs](https://www.salesforce.com/company/legal/program-terms-for-learning-and-credential-programs/): These are terms for Salesforce's learning and credential programs
- [Accessibility for London](https://www.salesforce.com/company/london-bluefin-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Program Agreement - Finland](https://www.salesforce.com/company/legal/program-agreement-finland/): This Program Agreement (the "Program Agreement") governs any use of (including any access to): (each, together with any Salesforce services, information, data
- [Maynard Webb Bio](https://www.salesforce.com/company/maynard-webb-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Marc Benioff Bio](https://www.salesforce.com/company/marc-benioff-bio/): Salesforce Leadership - Marc Benioff, Chair, CEO & Co-Founder
- [Mason Morfit BIo](https://www.salesforce.com/company/mason-morfit-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Mexico City](https://www.salesforce.com/company/mexico-city-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Miguel Milano Bio](https://www.salesforce.com/company/miguel-milano-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Mclean](https://www.salesforce.com/company/mclean-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Nathalie Scardino Bio](https://www.salesforce.com/company/nathalie-scardino-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Nagoya](https://www.salesforce.com/company/nagoya-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Nazareth](https://www.salesforce.com/company/nazareth-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/munich-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Neelie Kroes Bio](https://www.salesforce.com/company/neelie-kroes-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Salesforce Tower Atlanta](https://www.salesforce.com/company/ohana-floors-atlanta/): Host your event on the top floor of Salesforce Tower located in the heart of Buckhead.
- [Accessibility for Milan](https://www.salesforce.com/company/milan-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Tower Chicago](https://www.salesforce.com/company/ohana-floors-chicago/): Host your event in a premier building on Chicago's Riverwalk.
- [Salesforce Tower London](https://www.salesforce.com/company/ohana-floors-london/): Host your event in one of the premier buildings in the heart of London.
- [Salesforce Tower Dublin](https://www.salesforce.com/company/ohana-floors-dublin/): Host your event in one of the premier buildings in the heart of Dublin.
- [Salesforce Tower Indianapolis](https://www.salesforce.com/company/ohana-floors-indianapolis/): Host your event in the tallest building in Indiana.
- [Salesforce Tower San Francisco](https://www.salesforce.com/company/ohana-floors-san-francisco/): Host your event on the highest floor west of the Mississippi.
- [Salesforce Tower Sydney](https://www.salesforce.com/company/ohana-floors-sydney/): Host your event on the top floor of Salesforce Tower located in Sydney.
- [Salesforce Tower New York](https://www.salesforce.com/company/ohana-floors-new-york/): Host your event in one of the premier buildings in the heart of Manhattan.
- [Salesforce Tower Tokyo](https://www.salesforce.com/company/ohana-floors-tokyo/): Host your event in one of the premier buildings in the heart of Tokyo.
- [Salesforce develops the technology, the partnerships, and the communities that help companies connect with customers.](https://www.salesforce.com/company/our-story/): Salesforce develops the technology, the partnerships, and the communities that help companies connect with customers.
- [Oscar Munoz Bio](https://www.salesforce.com/company/oscar-munoz-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Osaka](https://www.salesforce.com/company/osaka-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Companies and Brands](https://www.salesforce.com/company/our-brands/): See our full list of Salesforce brands and find out how these companies inspire innovation to provide customer solutions.
- [Our values guide every decision](https://www.salesforce.com/company/our-values/): We have focused on doing well in business while also doing good in our communities
- [Salesforce 'Ohana Floors](https://www.salesforce.com/company/ohana-floors/): We proudly offer event spaces at the top of our global named towers to nonprofits and foundations aligned with our culture of giving back.
- [Accessibility for Oslo](https://www.salesforce.com/company/oslo-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Palo Alto](https://www.salesforce.com/company/palo-alto-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/paris-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Philanthropy - Partner Stories](https://www.salesforce.com/company/philanthropy-partner-stories/): We partner with organizations provide them with the resources they need to create lasting change within their communities.
- [Philanthropy](https://www.salesforce.com/company/philanthropy/): We partner with organizations provide them with the resources they need to create lasting change within their communities.
- [Parker Harris Bio](https://www.salesforce.com/company/parker-harris-bio/): Salesforce Leadership - Parker Harris, Chief Technology Officer & Co-Founder
- [Employee Volunteering and Giving](https://www.salesforce.com/company/philanthropy/employee-volunteering-giving/): Giving back is core to our culture at Salesforce. Through our employee volunteering & giving and strategic programs, we bring community and opportunity together.
- [Accessibility for Pilar](https://www.salesforce.com/company/pilar-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Our founders created the 1% Pledge.](https://www.salesforce.com/company/pledge/): Our founders created the 1-1-1 model, which commits 1% of our equity, technology, and our employees' time.
- [Global Private Equity & Venture Capital Practice](https://www.salesforce.com/company/private-equity-venture-capital/): Helping you accelerate value creation within your portfolio through the power of AI CRM.
- [Product Accessibility and Inclusive Design](https://www.salesforce.com/company/product-accessibility-inclusive-design/): Salesforce research shows that AI is more trusted and desirable when an empowered human can take the lead in their partnership with AI.
- [Global Private Equity & VC Practice Insights and News](https://www.salesforce.com/company/private-equity-venture-capital/insights-news/): Stay ahead of what's shaping private equity and VC with insights, success stories, and product updates focused on driving growth and transformation.
- [Global Private Equity & Venture Capital Practice](https://www.salesforce.com/company/private-equity-venture-capital/): Helping you accelerate value creation within your portfolio through the power of AI CRM.
- [Global Private Equity & VC Practice Customer Highlights](https://www.salesforce.com/company/private-equity-venture-capital/customer-highlights/): See how leading companies drive growth, efficiency, and impact with Salesforce through digital transformation, commercial acceleration, and AI innovation with Agentforce.
- [Power of Us Program](https://www.salesforce.com/company/power-of-us/): The Power of Us program gives Nonprofit orgs and Education institutions access to Salesforce products and resources to help expand their collective impact.
- [Global Private Equity & VC Practice Events](https://www.salesforce.com/company/private-equity-venture-capital/events/): Explore events where private equity leaders and Salesforce experts share how AI, data, and CRM drive real-world value and transformation.
- [Responsible AI and Technology](https://www.salesforce.com/company/responsible-ai-and-technology/): Embedding trust into product design. We're bringing trust to life through our generative AI ethics efforts.
- [Public Policy](https://www.salesforce.com/company/public-policy/): Learn how Salesforce's Public Policy is guided by our core values of trust, innovation, customer success, equality, and sustainability.
- [Salesforce Program Agreement](https://www.salesforce.com/company/program-agreement-russian/): Salesforce has a worldwide presence, including Russia. Browse our locations across the globe and see how we're changing AI and CRM in your country.
- [Accessibility for Rome](https://www.salesforce.com/company/rome-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Robin L. Washington Bio](https://www.salesforce.com/company/robin-washington-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Salesforce Foundation](https://www.salesforce.com/company/salesforce-foundation/): Our vision is to ensure economic opportunity for those furthest from success.
- [Accessibility for Seattle Plaza Conference Center](https://www.salesforce.com/company/seattle-plaza-conference-center-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Seoul](https://www.salesforce.com/company/seoul-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Sabastian Niles Bio](https://www.salesforce.com/company/sabastian-niles-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Salesforce Program Agreement - Finland](https://www.salesforce.com/company/legal/program-agreement-finland/): This Program Agreement (the "Program Agreement") governs any use of (including any access to): (each, together with any Salesforce services, information, data
- [Accessibility for Sao Paulo](https://www.salesforce.com/company/sao-paulo-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Program Agreement - Denmark](https://www.salesforce.com/company/legal/program-agreement-denmark/): Browse Salesforce's locations across the globe and see how we're changing AI and CRM in your country.
- [Accessibility for Seattle DATA 1](https://www.salesforce.com/company/seattle-data-1-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Program Agreement - Norway](https://www.salesforce.com/company/legal/program-agreement-norway/): Salesforce has a worldwide presence, including Norway. Browse our locations across the globe and see how we re changing AI and CRM in your country.
- [Sachin Mehra	Bio](https://www.salesforce.com/company/sachin-mehra-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Srini Tallapragada Bio](https://www.salesforce.com/company/srini-tallapragada-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Stockholm](https://www.salesforce.com/company/stockholm-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/singapore-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Steve Fisher Bio](https://www.salesforce.com/company/steve-fisher-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Sustainability](https://www.salesforce.com/company/sustainability/): To achieve net zero residual emissions, we focus on six sustainability priorities. We hope other organizations will be inspired to join us for building a more sustainable future.
- [Global Accessibility Hubs](https://www.salesforce.com/company/sydney-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Supplier Sustainability](https://www.salesforce.com/company/supplier-sustainability/): Salesforce Procurement works with companies that share our commitment to sustainability and want to engage with us to drive climate action.
- [Suzanne DiBianca Bio](https://www.salesforce.com/company/suzanne-dibianca-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Global Accessibility Hubs](https://www.salesforce.com/company/tokyo-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Tel Aviv ToHa](https://www.salesforce.com/company/tel-aviv-toha-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Washington, D.C.](https://www.salesforce.com/company/washington-dc-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Vienna](https://www.salesforce.com/company/vienna-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Vancouver](https://www.salesforce.com/company/vancouver-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/toronto-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Tel Aviv](https://www.salesforce.com/company/tel-aviv-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Zurich](https://www.salesforce.com/company/zurich-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Wakayama](https://www.salesforce.com/company/wakayama-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Wellington](https://www.salesforce.com/company/wellington-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Field Service vs IFS](https://www.salesforce.com/compare/salesforce-field-service-vs-ifs/): There's a reason why Salesforce Field Service software is a leader - Discover a complete solution to help you transform your field service operations.
- [Salesforce Commerce Cloud vs. Shopify Comparison](https://www.salesforce.com/compare/salesforce-commerce-cloud-vs-shopify/): Salesforce Commerce Cloud outshines Shopify with unmatched scalability and robust customization. See why top businesses choose Salesforce for their ecommerce success.
- [Salesforce vs. ServiceNow Comparison](https://www.salesforce.com/compare/salesforce-vs-servicenow/): Why Salesforce over ServiceNow? Because you need more than asset data and workflow automation to drive meaningful customer outcomes.
- [Salesforce vs Hubspot for Sales & Marketing](https://www.salesforce.com/compare/salesforce-vs-hubspot/): Compare Salesforce vs. HubSpot CRM for Sales & Marketing to learn why Salesforce is voted #1 CRM on G2 by SMB, mid-market, & enterprise customers.
- [Salesforce vs. Zendesk](https://www.salesforce.com/compare/salesforce-vs-zendesk/): See how Salesforce is better for customer engagement with Service Cloud.
- [Salesforce vs. Microsoft Dynamics](https://www.salesforce.com/compare/salesforce-vs-microsoft/): Salesforce offers best-in-class CRM capability, customizable AI agents, and fast time to value for every line of business.
- [Salesforce Life Sciences Cloud vs. Veeva Vault CRM](https://www.salesforce.com/compare/salesforce-vs-veeva/): Explore how Life Sciences Cloud can help scale your business, and learn about its advantages over Veeva Vault.
- [Beauty Ecommerce Trends & Strategies for 2025](https://www.salesforce.com/consumer-goods/beauty-software/ecommerce-guide/): Learn the fundamentals of beauty ecommerce including trends, key strategies, and best practices.
- [What are AI Agents in Consumer Goods?](https://www.salesforce.com/consumer-goods/artificial-intelligence/ai-agents-in-consumer-goods/): Learn how to use AI agents in consumer goods to drive growth and profitability across your entire organization.
- [AI in Consumer Goods: How It's Changing the Industry](https://www.salesforce.com/consumer-goods/artificial-intelligence/guide/): Keep up with the AI in Consumer Goods revolution with these tips to improve efficiency and service - all with your data.
- [Consumer Packaged Goods CRM Software](https://www.salesforce.com/consumer-goods/consumer-packaged-goods-software/): Become a staple in every shopping cart with the world's #1 AI CPG CRM. Learn more about consumer packaged goods software now.
- [CRM for Beauty Industry](https://www.salesforce.com/consumer-goods/beauty-software/): Be the perfect match for your customers with the world's #1 AI CRM for the beauty industry. Find solutions for marketing, commerce, and more.
- [Best Apparel & Footwear CRM](https://www.salesforce.com/consumer-goods/apparel-footwear-accessories-software/): Be the brand consumers always want to wear with the world's #1 AI CRM for apparel, footwear, and accessories.
- [Home & Consumer Durables CRM](https://www.salesforce.com/consumer-goods/consumer-durables-software/): Become a trusted household brand with the world's #1 AI CRM for consumer durables. Leading home durables brands use Salesforce to deliver profitable growth.
- [What are Consumer Packaged Goods (CPG)?](https://www.salesforce.com/consumer-goods/consumer-packaged-goods-software/guide/): Consumer packaged goods are everyday items that consumers use and replace frequently. Learn more about characteristics, components, and the future of the industry.
- [Agentforce for Consumer Goods](https://www.salesforce.com/consumer-goods/artificial-intelligence/): Agentforce for Consumer Goods industry can automate account tasks, boost promotion profitability, & maximize customer satisfaction with industry-specific data.
- [Best Consumer Goods CRM](https://www.salesforce.com/consumer-goods/): Deliver profitable growth with consumer goods technology built on the #1 AI CRM. Improve trade promotion effectiveness, retail execution, and more.
- [Consumer Goods Cloud CRM & Technology](https://www.salesforce.com/consumer-goods/cloud/): Salesforce Consumer Goods Cloud helps you deliver profitable growth on one connected platform with the world's #1 AI CRM.
- [Consumer Goods Service Software for Call Center](https://www.salesforce.com/consumer-goods/customer-service-software/): Explore consumer goods service software. Empower service agents with intelligent tools to deliver excellent service, increase sales, and maximize efficiency.
- [Best Planning & Forecasting Software](https://www.salesforce.com/consumer-goods/planning-and-forecasting-software/pricing/): Find the right Consumer Goods Cloud product for your business.
- [Best Demand Planning & Forecasting Software](https://www.salesforce.com/consumer-goods/planning-and-forecasting-software/): Create a single source of truth for planning with demand planning and forecasting software. Optimize account planning and forecasting.
- [Consumer Goods Cloud Pricing](https://www.salesforce.com/consumer-goods/pricing/): Discover pricing information for Salesforce Consumer Goods Cloud. Deliver profitable growth on one connected platform with the world's #1 AI CRM.
- [Best Retail Execution Software for Consumer Goods](https://www.salesforce.com/consumer-goods/retail-execution-software/): Consumer goods retail execution software helps improve in-store execution with automation and data. Unlock productivity and efficiency on the #1 AI CRM.
- [Best CRM for Distribution Companies](https://www.salesforce.com/consumer-goods/software-for-distributors/): Build relationships that last in a complex route to market with the world's #1 AI CRM for distribution companies.
- [Consumer Goods Cloud Sales & Operating Plan Software](https://www.salesforce.com/consumer-goods/sales-software/): Drive account growth and sales productivity with consumer goods sales software. Increase revenue, streamline communication, and improve efficiency.
- [What Is Trade Promotion Optimization (TPO)?](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/trade-promotion-optimization/): Understand everything you need to know about trade promotion optimization to fuel growth for your CPG business. Learn the fundamentals in this TPO guide.
- [Best Retail Execution Software](https://www.salesforce.com/consumer-goods/retail-execution-software/pricing/): Consumer goods retail execution software helps improve in-store execution with automation and data. Unlock productivity and efficiency on the #1 AI CRM.
- [Consumer Goods Service Software Pricing](https://www.salesforce.com/consumer-goods/customer-service-software/pricing/): Find pricing information for consumer goods service software that lets you empower agents to deliver excellent service, increase sales, and maximize efficiency.
- [What is Trade Promotion Management?](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/guide/): For consumer goods brands, effective trade promotion management may be the key to profitable growth this year. Here's how to get started.
- [Trade Promotion Management & Optimization Software](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/): Trade promotion management software allows you to transform the way you manage trade on one platform from promotion planning to funds and claims management.
- [AI CRM:  Grow Revenue With Our AI Powered CRM](https://www.salesforce.com/crm/ai-crm/): Our AI CRM software helps you connect with customers in a whole new way. Now you can close deals faster, reduce case handle times & boost revenue.
- [What is AI CRM? Video](https://www.salesforce.com/crm/ai-crm/video/): What is AI CRM? Watch this video to learn about the AI-powered system that makes it to manage customer relationships, streamline processes, and improve productivity across your teams.
- [The 11 Greatest Benefits of CRM Platforms](https://www.salesforce.com/crm/benefits-of-crm/): The benefits of using CRM to create a more customer-centered organization are limitless. Here are 11 to get started.
- [CRM Automation: Definition, Benefits & Examples](https://www.salesforce.com/crm/automation/): CRM automation is the process of streamlining essential but repetitive manual tasks in marketing, sales, and customer service operations.
- [Best Trade Promotion Management Software](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/pricing/): Trade promotion management software allows you to transform the way you manage trade on one platform.
- [Salesforce CRM: Try The World's #1 AI CRM](https://www.salesforce.com/crm/): Learn more about Salesforce's CRM software and why so many businesses use our trusted customer relationship management solutions.
- [B2C CRM Software Guide](https://www.salesforce.com/crm/b2c-crm/): We break down what you need to know about B2C CRM software solutions.
- [Consumer Goods Cloud Sales Software Pricing](https://www.salesforce.com/consumer-goods/sales-software/pricing/): Find pricing information for consumer goods sales software that helps you increase revenue, streamline communication, and improve efficiency.
- [What Is B2B CRM? Your Complete Guide](https://www.salesforce.com/crm/b2b-crm/): Learn how a B2B CRM system can be a powerful tool for managing complex business relationships.
- [8 CRM Best Practices For Your Business](https://www.salesforce.com/crm/best-practices/): Want to get the most from your CRM? With these CRM best practices, your team will work cohesively and deliver a better customer experience.
- [Best CRM Software: Everything To Consider](https://www.salesforce.com/crm/best-crm/): Looking for the best CRM solution for your business? Learn about the features and benefits you should look for when making your CRM comparisons.
- [CRM Course: Free Online CRM Training](https://www.salesforce.com/crm/crm-course/): Explore the CRM courses designed to enhance your skills and manage your customers even better. Start learning with free online training today.
- [What Is a Cloud CRM?](https://www.salesforce.com/crm/cloud-crm/): A cloud CRM can help boost productivity and profitability. See the key benefits for businesses and learn how to pick the best solution.
- [Salesforce Comparison: Choosing a CRM](https://www.salesforce.com/crm/comparison/): CRM software comparisons can be tricky. Learn how Salesforce's diverse product suite, robust features, and customization compares to the competition.
- [What is a Client Management System (CMS)?](https://www.salesforce.com/crm/client-management-system/): A client or customer management system (CMS) is a software solution that helps businesses efficiently organize relationships with current and potential clients.
- [CRM For Small Business (Your Complete Guide)](https://www.salesforce.com/crm/crm-for-small-business/): Discover how to effectively implement a customer relationship management system for your small business.
- [CRM Integration: A Complete Guide](https://www.salesforce.com/crm/crm-integration/): CRM integration is the process of connecting third-party systems to your CRM platform so that data can be automatically synced between them.
- [Create a Custom CRM: Your Complete Guide](https://www.salesforce.com/crm/custom-crm/): Learn about the advantages of creating a custom CRM solution to fit your exact business needs.
- [5 CRM Examples That Will Inspire Any Team](https://www.salesforce.com/crm/examples/): These Salesforce customers make a successful CRM example for businesses everywhere.
- [19 CRM Features That Will Benefit Your Business](https://www.salesforce.com/crm/features/): The right customer relationship management tool can transform your business. Here are the features to look for.
- [CRM Implementation: A Comprehensive 9 Step Guide](https://www.salesforce.com/crm/crm-implementation/): Learn the importance of CRM implementation, plus tips, benefits, and tools to get started.
- [Salesforce Foundations](https://www.salesforce.com/crm/foundations/): Get ready for Agentforce with a 360-degree view of your customers, thanks to Salesforce Foundations.
- [What Is a CRM Database? (A Comprehensive Guide)](https://www.salesforce.com/crm/database/): Learn how a CRM database can streamline operations, boost sales, and enhance customer relationships.
- [Salesforce CRM Free Trial: Try for free for 30 days.](https://www.salesforce.com/crm/free-trial/): Explore Salesforce trials by product or industry. Unify teams and work smarter with AI, data, & CRM.
- [What Is Mobile CRM?](https://www.salesforce.com/crm/mobile-crm/): Going mobile with your business is now the standard - find out more about mobile CRM to be everywhere your customers are.
- [What is Generative CRM?](https://www.salesforce.com/crm/generative-crm/): Generative CRM combines the power of generative AI with your data to help you create better customer experiences. Learn how
- [Free CRM Guide](https://www.salesforce.com/crm/free-crm/): Learn what's included in a free CRM, and everything you should consider before jumping on board.
- [CRM Project Management: A Complete Guide](https://www.salesforce.com/crm/project-management/): Maximize your customer relationships and project outcomes with CRM project management - here's everything you need to know.
- [Salesforce Reviews: See Why Companies Choose Salesforce](https://www.salesforce.com/crm/reviews/): Learn why Salesforce is the best-reviewed CRM software in the industry and explore our core product suite, feature set, and range of customization.
- [Is There a Good CRM Alternative to Salesforce?](https://www.salesforce.com/crm/salesforce-alternatives/): See what makes a good CRM and how to tell if Salesforce is the right CRM for you.
- [What is CRM Reporting?](https://www.salesforce.com/crm/report/): Transform raw data into actionable insights for every team with customer relationship management (CRM) reporting.
- [CRM Pricing Plans](https://www.salesforce.com/crm/pricing/): Find out more about Salesforce CRM pricing, options, and more.
- [What Is Social CRM?](https://www.salesforce.com/crm/social-crm/): See how social CRM works and how it can deliver amazing customer service through social media.
- [How Salesforce Compares to the Competition](https://www.salesforce.com/crm/salesforce-competition/): Salesforce is widely considered the best CRM on the market. We broke down how we compare to our competition so you don't just have to take our word for it.
- [What Is CRM (Customer Relationship Management)?](https://www.salesforce.com/crm/what-is-crm/): Learn what CRM is, what it does, and how it can improve your customer relationships.
- [Real Estate CRM: Guide for Brokers, Agents, and Businesses](https://www.salesforce.com/crm/real-estate-crm/): With a real estate CRM, agents and brokers can track leads, organize contacts, automate work, and close deals faster.
- [World's #1 CRM](https://www.salesforce.com/crm/worlds-number-one-crm/): Over 150,000 customers trust Salesforce to help drive results for sales, service, and marketing. We measure our success by their success every day. Discover why they've chosen us for yourself. And blaze your own trail up and to the right.
- [What is a CRM System? Everything You Need to Know](https://www.salesforce.com/crm/what-is-crm/crm-systems/): Understand the potential of every customer interaction with a CRM system - your ultimate tool for smarter, more effective business relationships.
- [What is CRM? Video](https://www.salesforce.com/crm/what-is-crm/video/): What is CRM (customer relationship management) and how does CRM work? Watch this video to see how CRM can help you build stronger relationships and get more done.
- [Best CRM For Startups: The All-In-One Guide](https://www.salesforce.com/crm/startup-crm/): Find out how the right CRM for startups can help boost revenue, reduce costs, and scale operations.
- [Create a CRM Strategy in 8 Steps or Less](https://www.salesforce.com/crm/strategy/): In this complete guide, learn the power of a CRM strategy, its benefits, and steps to get started.
- [The Future of CRM: Where Is CRM Headed?](https://www.salesforce.com/crm/what-is-crm/future/): Read about the future of CRM, including trends and insights that are shaping customer relationship management today and for the near future.
- [The Complete History of CRM](https://www.salesforce.com/crm/what-is-crm/history/): Learn the complete and detailed history of CRM (customer relationship management) software.
- [Customer Success Stories](https://www.salesforce.com/customer-stories/): Discover how Salesforce helps 150,000+ companies increase productivity, customer loyalty, and sales revenue - every day.
- [Zoho vs. Salesforce: How Do They Compare?](https://www.salesforce.com/crm/zoho-vs-salesforce/): See the differences, features, benefits, and disadvantages of Salesforce CRM and Zoho CRM.
- [AAA Washington provides fast, always-on support with Agentforce.](https://www.salesforce.com/customer-stories/aaa-washington/): AI agents will act on unified member profiles to dispatch personalized roadside help at scale.
- [1-800Accountant will resolve 70% of inquiries with Agentforce.](https://www.salesforce.com/customer-stories/1800-accountant/): A limitless digital workforce will provide accurate answers to tax questions around the clock.
- [AAUM breaks silos and decreases membership acquisition costs by 50%.](https://www.salesforce.com/customer-stories/aaum-breaks-silos-decreases-costs/): See how AAUM engages their global alumni with a personalized portal and dynamic outreach.
- [5P Consulting achieves work-life balance and success with technology.](https://www.salesforce.com/customer-stories/5p-consulting-achieves-success-with-tech/): Learn more about the steps that 5P Consulting took to shake up a big industry.
- [Agentforce resolves over 75% of visitor issues on the Salesforce Help site.](https://www.salesforce.com/customer-stories/agentforce-for-customer-support/): Self-help service is now fast and personal for 1 million visitors...and counting.
- [Adobe Population Health saves nearly $800,000 annually with Agentforce.](https://www.salesforce.com/customer-stories/adobe-population-health/): A digital workforce streamlines workflows, boosting efficiency and improving care.
- [Absa Group blazes new trails in agent-first banking with Agentforce.](https://www.salesforce.com/customer-stories/absa-group/): AI-powered personalized support and instant answers help customers make confident decisions.
- [What Is CRM Software? A Comprehensive Guide](https://www.salesforce.com/crm/what-is-crm/software/): Learn about CRM software - what it is, how it works, how it uses AI, and the factors to consider as you choose the right CRM system for your business.
- [Create fans for life. See how the AFL is growing engagement.](https://www.salesforce.com/customer-stories/afl-grows-fan-engagement/): Find out how the AFL is growing the game and fan engagement using CRM + AI + Data + Trust.
- [How Salesforce deployed Agentforce to answer questions and capture leads on their website.](https://www.salesforce.com/customer-stories/agentforce-for-dot-com-implementation/): Explore what they tried and what they learned from building an AI agent that can quickly and accurately help visitors find what they're looking for.
- [Agentforce is reinventing how visitors navigate Salesforce's websites.](https://www.salesforce.com/customer-stories/agentforce-for-dot-com/): An AI agent answers product and pricing questions and routes leads to reps for faster sales.
- [Salesforce's sellers close more deals in less time with Agentforce.](https://www.salesforce.com/customer-stories/agentforce-for-sales/): From onboarding to quoting, digital labor accelerates every stage of the deal cycle.
- [Agentforce resolves IT and HR questions 24/7 for Salesforce employees.](https://www.salesforce.com/customer-stories/agentforce-for-hr-it/): AI-powered digital labor provides on-demand support to 76,000 employees - all through Slack.
- [Amplifon tailors hearing care with Agentforce's smart scheduling.](https://www.salesforce.com/customer-stories/amplifon/): Autonomous scheduling gives hearing care professionals more time for in-person customer care.
- [Air India delivers effortless, world-class service with Einstein.](https://www.salesforce.com/customer-stories/air-india-delivers-world-class-service-data-ai/): Learn how the airline connects data to enhance generative AI and improve agent productivity.
- [Einstein for Service helps Air France-KLM customer experience soar to new heights.](https://www.salesforce.com/customer-stories/airfrance/): See how Air France-KLM uses the Einstein 1 Platform to streamline operations, boost productivity, and enhance customer satisfaction.
- [BACA Systems works at the cutting edge with generative AI.](https://www.salesforce.com/customer-stories/baca-systems-doubles-productivity-ai/): Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
- [Bionic boosts small business support with always-on help with Agentforce.](https://www.salesforce.com/customer-stories/bionic/): AI agents handle first customer contact so reps have more time for 1:1 support.
- [Bombardier boosts productivity and prioritizes leads more effectively with AI & data.](https://www.salesforce.com/customer-stories/bombardier/): Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.
- [Baptist Health gets proactive with care using Data Cloud.](https://www.salesforce.com/customer-stories/baptist-health-centralizes-patient-views-data-cloud/): Learn how the healthcare provider turns disparate data into a complete patient view at scale.
- [Boat Bike Tours delivers tailored itineraries at scale with Agentforce.](https://www.salesforce.com/customer-stories/boat-bike-tours/): Always-on AI agents handle quotes and booking so staff can focus on personalized service.
- [Agentforce helps Big Brothers Big Sisters of America change more lives](https://www.salesforce.com/customer-stories/big-brothers-big-sisters-of-america/): Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
- [Agentforce helps Big Brothers Big Sisters of America change more lives](https://www.salesforce.com/customer-stories/big-brothers-big-sisters-of-america/): Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
- [bp boosts service agent productivity with Einstein chat summaries.](https://www.salesforce.com/customer-stories/bp/): bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
- [CentralSquare will scale smarter and drive growth with Agentforce.](https://www.salesforce.com/customer-stories/centralsquare-technologies/): The digital labor platform will help qualify and prioritize leads with the most potential for conversion.
- [Carnegie Learning sales teams focus more on selling with Agentforce.](https://www.salesforce.com/customer-stories/carnegie-learning/): AI-powered summaries and emails help reps focus, close deals faster, and drive growth at scale.
- [Capita scales high-volume recruitment with Gen AI and Agentforce.](https://www.salesforce.com/customer-stories/capita/): Learn how Capita will improve candidate engagement and streamline the hiring and recruitment process with Agentforce.
- [Crexi saves its sales reps 5 hours a day with Sales AI.](https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/): Learn how Crexi's sales team focuses 80% of its time on customers when AI takes on admin tasks.
- [Digital Innovation for a Sustainable Energy Future.](https://www.salesforce.com/customer-stories/cesi-digital-innovation/): Salesforce supports CESI by giving it the tools it needs for a shared overview of sales, planning, and technical engineering resources.
- [Agentforce helps College Possible serve four times more students.](https://www.salesforce.com/customer-stories/college-possible/): AI agents help peer coaches provide support to students, helping them get into college and succeed.
- [Agentforce eases merger and acquisition deals for Datasite's customers.](https://www.salesforce.com/customer-stories/datasite/): Always-on digital labor force autonomously resolves 70% of of dealmaker inquiries.
- [Dale Carnegie Enhances Data Protection with Salesforce Backup & Recover](https://www.salesforce.com/customer-stories/dale-carnegie/): Salesforce Backup & Recover helped Dale Carnegie cut recovery time, meet compliance needs, improve resilience, & quickly locate and restore data.
- [Decathlon gets new products to market 50% faster with Tableau data analytics.](https://www.salesforce.com/customer-stories/decathlon/): Discover how the sporting goods company uses Salesforce AI tools to empower its global team to increase productivity with actionable data insights.
- [Agentforce will transform ezCater's customer experience.](https://www.salesforce.com/customer-stories/ezcater/): Discover how Agentforce will automate customer service to simplify ordering food for the workplace.
- [Fisher & Paykel delivers luxury service with Agentforce and Data Cloud.](https://www.salesforce.com/customer-stories/fisher-and-paykel/): Self-service rates will soar to 65% with AI agent-guided troubleshooting powered by unified data.
- [With Agentforce, support from Endress+Hauser is even more precise - just like their products.](https://www.salesforce.com/customer-stories/endress-and-hauser/): A supportive digital workforce will deliver accurate answers to over 47,500 questions a year.
- [Equinox gives clients a personal AI fitness concierge with Agentforce.](https://www.salesforce.com/customer-stories/equinox/): Autonomous agents tailor wellness recommendations for members and build pipeline 24/7.
- [Agentforce helps Fujitsu handle 120% more inquiries with no extra staff.](https://www.salesforce.com/customer-stories/fujitsu/): Digital labor helps reps manage and prioritize their cases efficiently, even during demand surges.
- [FedEx grows shipping revenue with unified B2B data in one view.](https://www.salesforce.com/customer-stories/fedex/): Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
- [Engine provides personalized service to 900,000 travelers with Agentforce.](https://www.salesforce.com/customer-stories/engine/): A digital workforce provides concierge-level service without increasing overhead.
- [Finnair's Finnish hospitality shines with Agentforce's 24/7 support.](https://www.salesforce.com/customer-stories/finnair/): A digital workforce will resolve 80% of customer service questions.
- [Grammarly increases plan upgrades by 80% with sales and marketing AI.](https://www.salesforce.com/customer-stories/grammarly-lead-scoring-ai/): Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.
- [Boosting Small Business with Salesforce Foundations.](https://www.salesforce.com/customer-stories/foundations-boosts-vev-small-business/): Salesforce Foundations helped VEV resolve service cases 40% faster. See how Foundations can benefit small businesses.
- [Agentforce will help Formula 1 speed up service response by 80%.](https://www.salesforce.com/customer-stories/formula-one/): Learn how F1 is driving fan growth with more personalized service for millions.
- [Hero FinCorp trims loan approval time from 2 days to 30 minutes.](https://www.salesforce.com/customer-stories/hero-fincorp/): Agentforce reduces handoffs, eliminates backlogs, and improves customer experiences.
- [George Mason University boosts student satisfaction and enrollment with automation.](https://www.salesforce.com/customer-stories/george-mason-increases-automation-efficiency/): Learn how the revamped student experience led to a 9% increase in high school applications.
- [Heathrow to ease travel and grow revenue with agent-first experiences.](https://www.salesforce.com/customer-stories/heathrow-airport/): See how the airport will use AI to personalize experiences for 83 million passengers per year.
- [Globoplay boosts streaming subscriptions via WhatsApp with Agentforce.](https://www.salesforce.com/customer-stories/globoplay/): AI agents answer FAQs, automate tasks, and turn service chats into upgrade opportunities.
- [Grupo Falabella offers fast, convenient order support with Agentforce.](https://www.salesforce.com/customer-stories/grupo-falabella/): Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
- [Automation serves up 25% more sales activity for Grubhub.](https://www.salesforce.com/customer-stories/grubhub-sales-automation/): Learn how the company delivers on smarter, more strategic selling with one platform for sales data.
- [Good360 routes disaster recovery donations 3x faster with Agentforce.](https://www.salesforce.com/customer-stories/good360/): AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
- [Iron Mountain achieves peak productivity with Einstein AI](https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/): Learn how generative AI suggests replies and articles to help agents resolve more cases.
- [Holmes Murphy is leading the way for next-gen insurance agencies.](https://www.salesforce.com/customer-stories/holmes-murphy-connects-data-automation/): See how this independent insurance agency transformed with automation and uses connected data to maximize efficiency and ROI.
- [Indeed will speed up hiring with Agentforce's digital workforce.](https://www.salesforce.com/customer-stories/indeed/): Fewer administrative tasks helps Indeed employees focus on their mission: helping people get jobs.
- [Kawasaki Engines substantially boosts CSAT scores with Salesforce.](https://www.salesforce.com/customer-stories/kawasaki/): See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
- [Susan G. Komen® helps 600% more patients with Health Cloud.](https://www.salesforce.com/customer-stories/komen-personalizes-patient-care-health-cloud/): Discover how the breast cancer organization consolidates patient data for rapid, personalized support.
- [Inter boosts ROI 20x with the perfect banking offer.](https://www.salesforce.com/customer-stories/inter-personalizes-banking-data-ai/): Learn how Brazil's first digital bank is leading the way toward personalized banking.
- [Molson Coors Ensures Data Protection with Salesforce Platform](https://www.salesforce.com/customer-stories/molson-coors/): Molson Coors uses Salesforce Backup & Recover, Archive, and Data Mask & Seed to protect data, improve performance, and ensure global business continuity.
- [Robert Kraft's pro sports powerhouse notches its next big win.](https://www.salesforce.com/customer-stories/kraft-sports-connected-data-personalized-experiences/): Kraft Sports & Entertainment enters a new era with a single view of its 6 million fans.
- [Lightedge Boosts Data Resiliency with Salesforce Backup & Recovery](https://www.salesforce.com/customer-stories/lightedge/): Lightedge secures Salesforce data, boosts compliance, and reduces risk, allowing the team to focus on growth and client satisfaction.
- [One platform, more wishes: Make-A-Wish harnesses data to change lives.](https://www.salesforce.com/customer-stories/make-a-wish-data-changes-lives/): See how it increases transparency and collaboration, and helps grant more wishes to children battling critical illnesses.
- [Mascoma Bank uses data to understand customers' needs and preferences.](https://www.salesforce.com/customer-stories/mascoma-bank-improves-efficiencies/): Learn how this mutual bank increases operational efficiency and improves customers' financial wellness with the Einstein 1 platform.
- [Luminator speeds mass-transit service and repairs with Agentforce.](https://www.salesforce.com/customer-stories/luminator/): Autonomous troubleshooting and 24/7 customer support keep trains and buses rolling.
- [McLaren will zoom to better partnerships with Agentforce.](https://www.salesforce.com/customer-stories/mclaren/): AI agents will automate requests, giving partner managers more time back to focus on building relationships.
- [Mike Morse Law boosts productivity 35% with Salesforce AI insights.](https://www.salesforce.com/customer-stories/mike-morse-law-firm/): Learn how Sales Cloud and Agentforce will help case managers focus on clients, not paperwork.
- [Agentforce helps Nexo redefine crypto support in a rapidly evolving industry.](https://www.salesforce.com/customer-stories/nexo/): Nexo taps into digital labor on the secure Salesforce Platform to expand and improve white-glove service.
- [Neolait creates product descriptions in minutes with AI.](https://www.salesforce.com/customer-stories/neolait-improves-productivity-commerce-ai/): Learn how Einstein 1 Commerce helps the agribusiness write user-friendly content and improve productivity.
- [Northern Trains will make travel more accessible with Agentforce's help.](https://www.salesforce.com/customer-stories/northern-trains/): Agentforce will power 5,000 chats yearly with instant travel info and assist requests.
- [OpenTable dishes out faster restaurant and diner help with Agentforce.](https://www.salesforce.com/customer-stories/opentable/): Powered by Data Cloud, Agentforce handles thousands of inquiries a week with speed and accuracy.
- [Pacific Clinics increases client referrals by 300% with automation.](https://www.salesforce.com/customer-stories/pacific-clinics-automation/): Learn how Pacific Clinics automates patient onboarding to address high demand.
- [Paris 2024 goes for gold with personalized emails for 8M fans.](https://www.salesforce.com/customer-stories/paris-2024/): Journey Builder makes every Olympic fan experience unique with personalized messages.
- [PenFed helps members achieve dreams with AI and omni-channel support.](https://www.salesforce.com/customer-stories/penfed-ai-omni-channel-support/): PenFed agents have more time to help 2.9 million members achieve their goals with automation and chat.
- [What Nexo learned from launching Agentforce on their digital wealth platform.](https://www.salesforce.com/customer-stories/nexo-agentforce-implementation/): Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
- [Panasonic transforms service with assistive and autonomous AI.](https://www.salesforce.com/customer-stories/panasonic-asia-pacific/): Connected data and AI-powered service amplify efficiency and customer satisfaction.
- [Discover OpenTable's secret sauce to building AI agents that people actually want to use.](https://www.salesforce.com/customer-stories/opentable-agentforce-implementation/): Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
- [Ponce Bank enhances experiences with a 360 degree view of customers.](https://www.salesforce.com/customer-stories/ponce-bank-data-efficiency/): See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.
- [Q&A with CEO Mel Raines on the Indiana Fever's meteoric rise.](https://www.salesforce.com/customer-stories/pacers-mel-raines-interview/): With help from Salesforce, the Fever are turning Gainbridge Fieldhouse moments into lifetime fandom.
- [Pacers Sports & Entertainment reaches new fan heights with Agentforce.](https://www.salesforce.com/customer-stories/pacers-sports-entertainment/): AI agents will use unified insights to drive loyalty and unforgettable moments for every fan.
- [Precina revolutionizes diabetes care with Agentforce.](https://www.salesforce.com/customer-stories/precina/): With an agent-first approach, Precina delivers daily, personalized diabetes support at scale.
- [PepsiCo builds an agentic enterprise with the Salesforce Platform.](https://www.salesforce.com/customer-stories/pepsico/): A deeply unified solution for apps, data, and AI make distribution and support seamless.
- [Agentforce helps Prudential's retirement sales team focus on customer and advisor connections.](https://www.salesforce.com/customer-stories/prudential/): AI agents give wholesalers more time by alleviating administrative tasks so they can focus on building relationships.
- [Customer Highlights from Earnings](https://www.salesforce.com/customer-stories/quarterly-earnings/): Learn more about and view Salesforce's quarterly earnings reports here.
- [Reddit drives revenue with Agentforce-powered advertiser support.](https://www.salesforce.com/customer-stories/reddit/): AI agents help SMB advertisers navigate the platform, launch campaigns fast, and stay engaged.
- [Sammons Financial Group to offer instant phone support with Agentforce Voice.](https://www.salesforce.com/customer-stories/sammons-financial-group/): AI agents will autonomously resolve 20% of calls, lower hold times, and automate routine tasks.
- [RBC Wealth Management increases advisor selling capacity with Agentforce.](https://www.salesforce.com/customer-stories/rbc-wealth-management/): Unified data and AI agents power fast responses, personalized advice, and strong relationships.
- [Saks elevates luxury shopping with unified data and AI Service Agents.](https://www.salesforce.com/customer-stories/saks/): See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
- [Siemens makes buying easier with ecommerce and AI.](https://www.salesforce.com/customer-stories/siemens/): Learn how Siemens launched their digital B2B marketplace to easily sell all their products, solutions and digital services.
- [Secret Escapes will deliver fast, 24/7 support with Agentforce.](https://www.salesforce.com/customer-stories/secret-escapes/): Autonomous agents will deliver on-demand support for travelers - with a personalized touch.
- [Simplyhealth cuts email response times by up to 90% to transform customer support.](https://www.salesforce.com/customer-stories/simplyhealth/): Generative AI creates email replies for FAQs to give agents more time for complex work.
- [Generative AI speeds up the creation of personalized outreach emails for RealZips reps by 10x.](https://www.salesforce.com/customer-stories/realzips/): Learn how reps use AI prompts to quickly generate personalized prospecting emails.
- ["Get your hands dirty:" Safari365's CEO shares why execs should roll up their sleeves with Agentforce.](https://www.salesforce.com/customer-stories/safari365-marcus-brain-interview/): Marcus Brain asked his team what they wanted to automate with AI agents - and boosted efficiency by 30%.
- [SiriusXM builds personalized listening experiences with Data Cloud.](https://www.salesforce.com/customer-stories/siriusxm/): Learn how SiriusXM increases listener loyalty by unifying data to recommend relevant content.
- [SharkNinja speeds up service with Agentforce's instant answers.](https://www.salesforce.com/customer-stories/sharkninja/): Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
- [Standard Bank transforms to a customer-centric approach with Einstein 1.](https://www.salesforce.com/customer-stories/standardbank/): Learn how Standard Bank uses unified data to close cases 86% faster and increase customer satisfaction by 28%.
- [Sunnova redefines renewable engergy delivery.](https://www.salesforce.com/customer-stories/sunnova-connected-data-automation/): Learn how the energy services provider uses automation to accelerate the transition to clean energy.
- [reMarkable makes their mark with agent-first service and IT help.](https://www.salesforce.com/customer-stories/remarkable/): With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
- [ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.](https://www.salesforce.com/customer-stories/reservebar-scales-ecommerce-fast/): Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.
- [Texas Tech maximizes retention and graduation rates with Salesforce.](https://www.salesforce.com/customer-stories/texastech/): Learn how it consolidated more than 8 different systems into one unified view of every student.
- [World Champions, the Texas Rangers score big with a 360-degree view of operations data.](https://www.salesforce.com/customer-stories/texas-rangers-data-increase-efficiency/): See how the MLB club uses data to increase operational efficiency, revenue, and fan loyalty.
- [SCA keeps streets clean and drivers safe with Agentforce.](https://www.salesforce.com/customer-stories/sweeping-corp/): Digital labor speeds dispatching and provides timely, hands-free assistance to drivers.
- [The RealReal gives every consignor a VIP experience with Agentforce.](https://www.salesforce.com/customer-stories/the-realreal/): AI agents help reps bring more luxury goods into the circular economy.
- [The Adecco Group connects 1:1 with each job seeker with Agentforce.](https://www.salesforce.com/customer-stories/the-adecco-group/): Learn how Agentforce & Data Cloud help them build meaningful connections at scale.
- [Thnks unifies data for 4x productivity boost with Salesforce.](https://www.salesforce.com/customer-stories/thnks/): Learn how the gratitude platform moved from operational chaos to customer-centric growth.
- [UNLV reduces support wait times 80% and raises enrollment 10.6%.](https://www.salesforce.com/customer-stories/unlv-reduces-support-wait-times/): See how UNLV boosted student enrollment and support without extra work for its staff.
- [Transcend offers always-on personalized telehealth with Agentforce.](https://www.salesforce.com/customer-stories/transcend/): Digital labor autonomously handles tasks, from enrollment processes to tracking wellness goals.
- [See how Swissbit transformed operations to boost efficiency.](https://www.salesforce.com/customer-stories/swissbit/): Discover the technology behind Swissbit's most successful business strategies.
- [YETI works fast to immerse shoppers in cool online experiences.](https://www.salesforce.com/customer-stories/yeti-online-shopper-experience/): YETI increase mobile conversion rates 63% YOY by building a guided, immersive online storefront for consumers to browse its drinkware products.
- [Agentforce to help Unity Environmental University grow 4x its enrollment.](https://www.salesforce.com/customer-stories/unity-environmental-university/): An always-on digital labor force will transform student experiences and streamline enrollment.
- [AAA's personalized service puts 60 million in the driver's seat.](https://www.salesforce.com/customer-success-stories/aaa-automation-reduced-response-times/): Learn how AAA reduced response times by 10% with automation.
- [Wonolo agents decrease handle times 20% with AI-generated replies.](https://www.salesforce.com/customer-stories/wonolo-decreases-handle-time-ai-replies/): Learn how AI instills confidence in employees and customers to find the right answers.
- [ABB is connecting with customers better than ever before by pioneering industrial digitalization.](https://www.salesforce.com/customer-success-stories/abb/): Read how ABB, a pioneering technology leader, is writing the future of industrial digitalization.
- [Activision leveled up its customer service to reduce related expenses by 25% a year.](https://www.salesforce.com/customer-success-stories/activision/): Activision teams up with Salesforce to build a better gaming experience.
- [Young Drivers gears up to expand globally with Agentforce.](https://www.salesforce.com/customer-stories/young-drivers/): Learn how the digital labor platform will help Young Drivers meet their growing customer demands.
- [Volkswagen Group drives innovation with humans and AI agents, together.](https://www.salesforce.com/customer-stories/volkswagen-group/): The Salesforce Platform powers personalized journeys across brands, markets, and channels.
- [Cary, NC Scales Development & Secures Data with Salesforce](https://www.salesforce.com/customer-stories/town-of-cary/): Cary, NC protects citizen data and streamlines development with a scalable sandbox strategy, modernizing operations and delivering efficient services.
- [Atlantic Diving Supply Inc. Customer Story](https://www.salesforce.com/customer-success-stories/ads/): ADS turns a purpose into a mission and a mission into success on the cloud.
- [Alutiiq](https://www.salesforce.com/customer-success-stories/alutiiq/): Alutiiq provides services and technical solutions to the Federal government. Learn how Alutiiq moved its bid and capture practice on to Salesforce.
- [Wyndham books faster with Data Cloud, increasing revenue per agent.](https://www.salesforce.com/customer-stories/wyndham/): Unified customer profiles help hotel owners and service agents personalize guest experiences.
- [Youth Insearch adopts new ways of working to support Australia's youth](https://www.salesforce.com/customer-stories/youth-insearch/): Youth Insearch is an early intervention program that works with at-risk youth to take control of their lives and improve their wellbeing. Since its founding in 1985, Youth Insearch has helped almost 32,000 young people.
- [Avaya transforms sales forecasting and customer service with AI-driven insights.](https://www.salesforce.com/customer-success-stories/avaya/): Avaya empowers sales and service teams to better serve their 100,000 global customers with advanced analytics.
- [The State of Arizona is a Trailblazer](https://www.salesforce.com/customer-success-stories/aset/): Arizona Strategic Enterprise Technology Office (ASET) and its Business Engineering Division deploys IT know-how to its corporate strategy.
- [The Arizona Registrar of Contractors is a trailblazer](https://www.salesforce.com/customer-success-stories/arizona-registrar-of-contractors/): The Arizona Legislature established the Registrar of Contractors in 1931 to: issue and maintain contractor licenses, investigate violators, and more.
- [See how Amtrak's investment in innovation is an investment in the mission.](https://www.salesforce.com/customer-success-stories/amtrak/): Amtrak Is a Trailblazer, Bringing an Innovative Spirit to Classic Americana
- [Agentforce helps Davos attendees focus on impact, not logistics.](https://www.salesforce.com/customer-stories/world-economic-forum/): AI agents instantly answer 75% of inquiries, keeping change-makers effortlessly informed.
- [Zota's investment in digital labor pays off with  30% YoY growth.](https://www.salesforce.com/customer-stories/zota/): Agentforce is expected to increase the sales pipeline and resolve 180,000 cases annually.
- [After 160 years, American Express still sets the industry standard.](https://www.salesforce.com/customer-success-stories/american-express/): Learn how American Express turns client spending data into actionable insights.
- [Wiley sees 213% return on investment with Salesforce.](https://www.salesforce.com/customer-stories/wiley/): Learn how the publisher implemented Agentforce to cut costs and boost productivity.
- [AWS grows from a startup to a powerhouse with millions of customers.](https://www.salesforce.com/customer-success-stories/aws/): Amazon Web Services (AWS) uses Salesforce Sales Cloud, Community Cloud, the Salesforce1 Mobile App, and Data.com to lead the enterprise cloud computing market.
- [AnaVation demonstrates the business value](https://www.salesforce.com/customer-success-stories/anavation/): AnaVation demonstrates the business value that comes from running mission-critical work on a FedRAMP High cloud platform
- [BART humanizes its infrastructure on the cloud.](https://www.salesforce.com/customer-success-stories/bart/): BART is a Trailblazer, redefining what it means to be a responsive government organization.
- [AXA Business Insurance is having the right conversation with the right customer at the right time.](https://www.salesforce.com/customer-success-stories/axa/): The UK-based small business insurer is using Salesforce to boost customer satisfaction with personalized journeys, better conversations, and a joined-up experience.
- [Colorado Health Care Policy and Financing](https://www.salesforce.com/customer-success-stories/colorado-hcpf/): Colorado Health Care Policy and Financing
- [Brunello Cucinelli personalizes commerce for the digital age.](https://www.salesforce.com/customer-success-stories/brunello/): See how Brunello Cucinelli brings high fashion online through luxurious virtual experiences.
- [Common makes city living a breeze for urban dwellers.](https://www.salesforce.com/customer-success-stories/common/): Common, a residential brand that designs, operates, and enables apartments for shared living, makes city living a breeze with Salesforce.
- [Farmers Insurance lifts agent and client experience with united data.](https://www.salesforce.com/customer-success-stories/farmers-insurance/): Discover how Farmers Insurance® equips agents to deliver unparalleled customer experiences.
- [The City of Chicago is a Trailblazer](https://www.salesforce.com/customer-success-stories/city-of-chicago/): The City of Chicago's 311 City Services Call Center has a community centric mission to serve as the point of entry for residents and businesses.
- [BAE Systems Electronic Systems](https://www.salesforce.com/customer-success-stories/bae-systems-electronic/): BAE Systems Electronic Systems sets the example for how to solve technical debt and focus more time and energy on the customers at the heart of the mission.
- [CDR Maguire manages mission-critical business processes on the cloud](https://www.salesforce.com/customer-success-stories/cdr-maguire/): CDR Maguire manages, automates, and connects mission-critical business processes on the cloud
- [The City and County of Denver delivers an exceptional citizen experience.](https://www.salesforce.com/customer-success-stories/city-and-county-of-denver/): See how leaders in the mile-high city are addressing mile-high growth by offering more digital services on a modern cloud platform.
- [The City of Chicago Department of Public Health](https://www.salesforce.com/customer-success-stories/city-of-chicago-department-of-public-health/): The Chicago Department of Public Health's (CDPH) mission is to promote and improve health by engaging residents, communities, and partners in establishing and implementing policies and services that prioritize residents and communities with the greatest need.
- [The Louisville Metro Department of Public Health and Wellness distributes vaccines fast and efficiently with the cloud.](https://www.salesforce.com/customer-success-stories/city-of-louisville-vaccine-management/): "Our first local COVID-19 case tested positive on March 8th, 2020, and it quickly became an all hands on deck effort ever since," said Dr. SarahBeth Hartlage, Medical Director for the Louisville Metro Department of Public Health and Wellness (LMPHW).
- [Douglas-Omaha Technology Commission](https://www.salesforce.com/customer-success-stories/dotcomm/): The Douglas-Omaha Technology Commission is a trailblazer, modernizing IT to provide constituents and employees alike with a better digital experience
- [Washington D.C.'s Department of Health Care Finance](https://www.salesforce.com/customer-success-stories/dhcf/): Washington D.C.'s Department of Health Care Finance is a trailblazer, reinventing caseworker training and support
- [Innovation, Science, and Economic Development Canada is a Trailblazer](https://www.salesforce.com/customer-success-stories/economic-development-canada/): Innovation, Science, and Economic Development Canada is a Trailblazer in meeting the need for medical supplies quickly and effectively.
- [Lake County is a Trailblazer](https://www.salesforce.com/customer-success-stories/lake-county/): 
- [How Johnny's Selected Seeds improved its ecommerce experience.](https://www.salesforce.com/customer-success-stories/johnnys-selected-seeds/): See how Johnny's Selected Seeds launched an ecommerce site and increased its engagement by 33%.
- [Indiana Bureau of Motor Vehicles](https://www.salesforce.com/customer-success-stories/indiana-bureau-of-motor-vehicles/): Indiana Bureau of Motor Vehicles develops an omnichannel customer service strategy on the cloud
- [LanguageLine](https://www.salesforce.com/customer-success-stories/languageline/): LanguageLine stays up and running with Salesforce Mission Critical Support.
- [John Hancock builds a new legacy with digital experiences.](https://www.salesforce.com/customer-success-stories/john-hancock/): John Hancock, a financial services brand, worked with a program architect from Salesforce Success Cloud to improve digital customer experiences.
- [Lilly Makes Patient Support Personal With Service Cloud.](https://www.salesforce.com/customer-success-stories/lilly/): See how pharma leader Lilly uses Salesforce to personalize online patient care.
- [FHLBank Atlanta](https://www.salesforce.com/customer-success-stories/fhlbank-atlanta/): FHLBank Atlanta is a Trailblazer, Empowering Employees to Empower Communities
- [L.A. Metro is a Trailblazer](https://www.salesforce.com/customer-success-stories/la-metro/): L.A. Metro's TAP Program is building the next-generation, seamless transit experience with Salesforce cloud solutions.
- [Nevada Department of Health and Human Services](https://www.salesforce.com/customer-success-stories/nevada-department-of-health-and-human-services/): Nevada Dept of Health and Human Services deployed the Naloxone Virtual Dispensary, an inventory management application built on Salesforce.
- [Larimer County deploys a streamlined, efficient emergency response management system](https://www.salesforce.com/customer-success-stories/larimer-county/): Larimer County, CO deploys an agile, comprehensive, COVID-19 emergency response management system on the cloud
- [Huntington Bank uses more robust data to figure out what its customers need.](https://www.salesforce.com/customer-success-stories/huntington-bank/): This bank used Salesforce to create a comprehensive customer database, which gave agents the information they needed to respond to customer desires.
- [NYC Department of Information Technology and Telecommunications is bringing the City back with a citywide vaccine management system.](https://www.salesforce.com/customer-success-stories/nyc-doitt/): The New York City Department of Information Technology and Telecommunications' (DoITT) The New York City Department of Information Technology and Telecommunications' (DoITT) mission is to provide sustainable, efficient, and effective IT solutions for its sister-agencies across the city
- [Pacific Life enhances customer engagement across its U.S. retail businesses.](https://www.salesforce.com/customer-success-stories/pacific-life/): With the insurance and wealth management sectors facing significant, disruptive change, Pacific Life realized superior customer engagement was the key to future success. It turned to Salesforce for help.
- [Inter-American Development Bank](https://www.salesforce.com/customer-success-stories/inter-american-development-bank/): The Inter-American Development Bank is a Trailblazer, creating a data-driven loans and grants process that transforms communities nestled into the heart of the mission.
- [M1 reinvents itself to become a digital first telco](https://www.salesforce.com/customer-success-stories/m1/): M1 embarked on a digital transformation to digitally overhaul its processes and offerings, with a customer-first approach.
- [Metropolitan Washington Airports Authority is a Trailblazer](https://www.salesforce.com/customer-success-stories/metropolitan-washington-airports-authority/): Metropolitan Washington Airports Authority (MWAA) deployed an outreach and engagement platform on Salesforce.
- [PwC](https://www.salesforce.com/customer-success-stories/pwc/): PwC teamed up with Salesforce Professional Services to transform its global business by putting people first on a single, shared platform.
- [Salt Lake City is a Trailblazer](https://www.salesforce.com/customer-success-stories/salt-lake-city/): Salt Lake City deployed an outreach platform on Marketing Cloud and Service Cloud to listen, respond, and act on the insights from residents.
- [New Mexico Human Service Department Trailblazer In Contact Center & Covid Response Management](https://www.salesforce.com/customer-success-stories/new-mexico-human-service-department/): New Mexico Human Services Dept (NM HSD) used Service Cloud to bring multiple disparate customer service systems into a singular call center.
- [The California Governor's Office of Emergency Services is a trailblazer](https://www.salesforce.com/customer-success-stories/state-of-cal/): The California Governor's Office of Emergency Services' (CalOES) mission is to prepare for, protect against, respond to, recover from, and mitigate the impacts of all hazards and threats.
- [New Mexico Department of Workforce Solutions](https://www.salesforce.com/customer-success-stories/new-mexico-department-of-workforce-solutions/): New Mexico Department of Workforce Solutions is a trailblazer in scaling the mission to handle the unprecedented call volume brought on by COVID-19.
- [Washington DC Office of Unified CommunicationsGovernment, Platform](https://www.salesforce.com/customer-success-stories/ouc/): Washington DC Office of Unified Communications - The District's Office of Unified Communications is a Trailblazer
- [Minnesota Housing Finance Agency is a Trailblazer](https://www.salesforce.com/customer-success-stories/mhfa/): Minnesota Housing unlocks detailed visibility across the organization with Salesforce.
- [State of Indiana Department](https://www.salesforce.com/customer-success-stories/state-of-indiana-department/): The State of Indiana Department of Child Services used Salesforce to build a comprehensive view of INvest, its child support services mission.
- [The Town of Cary](https://www.salesforce.com/customer-success-stories/the-town-of-cary/): The Town of Cary develops a connected city strategy that is truly visionary.
- [Uber Eats](https://www.salesforce.com/customer-success-stories/uber-eats/): 
- [UnitedHealthcare Builds Relationships to Transform Member Experiences.](https://www.salesforce.com/customer-success-stories/united-healthcare/): Discover how UnitedHealthcare uses Salesforce to shift to a member-centered model.
- [Tribeca Pediatrics is personalizing the patient experience at scale.](https://www.salesforce.com/customer-success-stories/tribeca/): Tribeca Pediatrics uses Salesforce to provide patients with a personalized experience across the health journey, from referral through care and ongoing engagement.
- [Toyota Motor Corporation's Success Story](https://www.salesforce.com/customer-success-stories/toyota/): Toyota believes that cars are more than just products-they should connect with Toyota customers. The company is already building connections with customers into the 8 million cars it manufactures each year.
- [Zero Motorcycles has a plan to grow revenue by 100% every year.](https://www.salesforce.com/customer-success-stories/zero-motorcycle/): Zero Motorcycles plugs into Salesforce to rev up sales, energize its dealer network and connect with riders like never before.
- [The Dept. of Information Resources built 25+ custom apps for Texas agencies to help citizens.](https://www.salesforce.com/customer-success-stories/texas-department-resources/): The Texas Department of Information Resources (DIR) uses the Salesforce Platform to rapidly develop cloud apps that can run on any mobile device. It's enabling thousands of local agencies, schools, and governments take advantage of the latest technologies to help the citizens of the Lone Star State succeed.
- [Food giant Sysco unifies its global operations with the cloud.](https://www.salesforce.com/customer-success-stories/sysco/): Food giant Sysco keeps its customer-company philosophy front and center with the power of Salesforce 360.
- [Zillow transforms real estate with new ways to buy and sell.](https://www.salesforce.com/customer-success-stories/zillow/): With homeowners looking for simple, seamless interactions, the real estate network realized it needed to improve customer experience to continue to grow. It turned to Salesforce for help.
- [How one state streamlined testing and contact tracing on the cloud.](https://www.salesforce.com/customer-success-stories/state-of-rhode-island/): Learn how the State of Rhode Island deployed a testing and contact-tracing system in 30 days.
- [U.S. Bank invests in better customer relationships using Salesforce.](https://www.salesforce.com/customer-success-stories/us-bank/): With Salesforce, U.S. Bank can unite teams around the company's core value of putting people first.
- [The Utah Governor's Office of Economic Development](https://www.salesforce.com/customer-success-stories/utah-goed-grant-management/): The Utah Governor's Office of Economic Development demonstrates speed, confidence, and commitment - everything that defines a community leader - as it delivers COVID-19 support for local businesses.
- [Wyoming Office State Lands Government, Platform](https://www.salesforce.com/customer-success-stories/wyoming-office-state-lands/): Wyoming Office of State Lands and Investments builds an application-based strategy on the cloud.
- [Ticketmaster makes the world a stage with Salesforce.](https://www.salesforce.com/customer-success-stories/ticketmaster/): Ticketmaster uses Salesforce to message 100 million fans in real time around the globe.
- [Data Cloud Connectivity](https://www.salesforce.com/data/connectivity/): Discover how the connectivity of Data Cloud simplifies how you connect your business data with Salesforce.
- [5 Strategies to Activate Unstructured Data](https://www.salesforce.com/data/5-unstructured-data-activation-strategies/): Discover 5 strategies to connect, process, and activate unstructured data with Salesforce Data Cloud.
- [Salesforce Data Cloud](https://www.salesforce.com/data/): Unify your customer data with Data Cloud. Get the real-time insights you need to personalize every customer experience, at every touchpoint.
- [Salesforce data cloud compared to adobe real time cdp](https://www.salesforce.com/data/compare/data-cloud-vs-adobe-cdp/): Data Cloud, the intelligent activation layer  to unify and activate real time enterprise data securely and bi-directionally across Salesforce, data lakes, warehouses, and business applications.
- [What is a Customer Experience (CX) Platform? A Guide](https://www.salesforce.com/cx/customer-experience-platform-guide/): Customer experience platforms use advanced analytics & machine learning to get data from digital channels to help you understand your customers' needs.
- [Everything You Need to Know About Customer Experience Management](https://www.salesforce.com/cx/what-is-customer-experience/management/): Making customer experience management (CEM) a priority amounts to knowing your ideal customers' needs, getting in front of them, serving them, and making sure they are happy before, during, and after the purchase.
- [7 executive insights on the agentic AI journey](https://www.salesforce.com/data/agentic-ai-executive-insights-unstructured-data/): Uncover 7 executive insights on Agentic AI and transforming unstructured data into AI-ready assets. Download our free report with Accenture, based on a survey of 314 IT and data leaders.
- [What Is Data Integration?](https://www.salesforce.com/data/connectivity/data-integration/): Data integration is the process of unifying data from many sources to create a cohesive view for smarter decisions driven by improved insights.
- [What Is Customer Experience? The Ultimate Guide](https://www.salesforce.com/cx/what-is-customer-experience/): Customer experience (CX) includes every interaction a customer has with your brand, from the first point of contact to ongoing support.
- [What Is Customer Data Integration (CDI)?](https://www.salesforce.com/data/connectivity/customer-data-integration/): Customer data integration (CDI) organizes data from multiple sources to improve sharing across teams. Learn its benefits, challenges, best practices, and more.
- [Data Cloud Connectors Directory](https://www.salesforce.com/data/connectivity/data-cloud-connectors/): Explore Data Cloud connectors directory to connect all data across your enterprise to power actions across sales, service, and marketing.
- [What Is Data Harmonization?](https://www.salesforce.com/data/connectivity/data-harmonization/): Data harmonization ensures consistency and compatibility by aligning data from different sources to a common format.
- [Salesforce data cloud compared to hightouch cdp](https://www.salesforce.com/data/compare/data-cloud-vs-hightouch-cdp/): Data Cloud, the intelligent activation layer  to unify and activate real time enterprise data securely and bi-directionally across Salesforce, data lakes, warehouses, and business applications.
- [What Are Data Silos & Why is it a Problem?](https://www.salesforce.com/data/connectivity/data-silos/): Data silos are isolated collections of information that limit accessibility across teams. Eliminate silos to enable seamless collaboration and data flow.
- [Best Customer Experience Platform](https://www.salesforce.com/cx/): With unified data and integrated solutions in a CX platform, ensure smooth transitions between departments, drive loyalty, reduce agent workloads, and more.
- [Customer 360: Data + Ai +Trust](https://www.salesforce.com/data/customer-360/): Discover How Data, AI, and Trust change everything about the customer experience with Customer 360
- [What Is Data Connectivity?](https://www.salesforce.com/data/connectivity/guide/): Data connectivity is the process of linking systems and applications, ensuring secure, efficient, and seamless data sharing across platforms.
- [How does Data Cloud work?](https://www.salesforce.com/data/how-it-works/): Learn how Data Cloud works to make your data simple enough for everyone to use but powerful enough to transform the customer experience.
- [IDC - Data Cloud as Foundation to Agentforce](https://www.salesforce.com/data/idc-data-strategy-foundation-agentforce/): Get the latest IDC report on why Data Cloud is the foundation to building agents using Agentforce.
- [Data Cloud - Zero Copy Connectivity](https://www.salesforce.com/data/connectivity/zero-copy/): Zero-copy data: Real-time insights, no duplication. Power AI in Salesforce Data Cloud. (91 characters)
- [Data Cloud Pricing](https://www.salesforce.com/data/pricing/): Data Cloud offers a flexible, consumption based, pricing model that is designed to ensure you only pay for what you use
- [Data Cloud Service use case for pricing](https://www.salesforce.com/data/pricing/service-use-case/): Empowering Financial Service Agents with a Unified Customer View and Proactive Automation using Salesforce Data Cloud
- [Data Cloud Zero Copy use case for pricing](https://www.salesforce.com/data/pricing/zero-copy-use-case/): Supercharging B2B Sales with Zero Copy using Salesforce Data Cloud
- [What Is Data Governance & Why Is It Crucial?](https://www.salesforce.com/data/governance/guide/): Data governance defines the policies, processes, and roles that keep your data secure, reliable, and optimized for better decision-making and compliance.
- [Data Cloud Pricing calculator](https://www.salesforce.com/data/pricing/calculator/): Estimate your Data Cloud consumption and generate an estimate based on your usage of different features.
- [Salesforce Data Cloud Governance](https://www.salesforce.com/data/governance/): Govern structured and unstructured data with ease, enforce consistent access across all data sources, and establish secure, private connections to share sensitive data safely.
- [What Is a Data Platform?](https://www.salesforce.com/data/platform/): A data platform is the foundation for managing, analyzing, and using data effectively, enabling scalable and secure data solutions for your business.
- [Data Cloud Agentforce use case for pricing](https://www.salesforce.com/data/pricing/agentforce-use-case/): Agentforce helps transform patient care using data, with Data Cloud
- [Data Cloud Resources](https://www.salesforce.com/data/resources/): Get the most out of Data Cloud with resources likes guides, videos, tips, tricks, and best practices.
- [Data Cloud marketing use case for pricing](https://www.salesforce.com/data/pricing/marketing-use-case/): How Salesforce Data Cloud helps marketing teams connect data.
- [Multipliers for Data Cloud](https://www.salesforce.com/data/rates/multipliers/): See information about Multipliers for Data Cloud.
- [Data Cloud - Automotive Reference Architecture](https://www.salesforce.com/data/resources/sample-app-automotive/): Experience firsthand how a unified guest profile, AI-Powered insights, and intelligent automation can transform customer experiences with Salesforce Data Cloud.
- [Salesforce Data Cloud](https://www.salesforce.com/data/next-steps/): Unify your customer data with Data Cloud. Get the real-time insights you need to personalize every customer experience, at every touchpoint.
- [Structured Data vs. Unstructured Data: Key Differences](https://www.salesforce.com/data/structured-data-vs-unstructured-data/): Structured data is standardized and quantitative, while unstructured data is diverse and qualitative. Learn how both types are stored and analyzed for insights.
- [Unlock the power of Saleforce Data Cloud and Agentforce with our sample app.](https://www.salesforce.com/data/resources/sample-app-hospitality/): Experience firsthand how a unified guest profile, AI-Powered insights, and intelligent automation can transform customer experiences with Salesforce Data Cloud.
- [What Is Synthetic Data?](https://www.salesforce.com/data/synthetic-data/): Synthetic data is AI-generated information that is created from scratch using AI models, rather than collected from any real-world source.
- [What Is Unified Data?](https://www.salesforce.com/data/unified-data/): Unified data integrates fragmented data sources into a single, cohesive system for efficient access, streamlined analysis, and better decision-making.
- [Automate service alerts and workflows with vehicle data.](https://www.salesforce.com/data/use-cases/automotive/actionable-customer-insights/): Engage clients proactively and personalize their service experience with insights and AI-driven recommendations derived from vehicle maintenance history and driver data.
- [What Is a Unified Data Platform?](https://www.salesforce.com/data/unified-data/platform/): Unified data platforms unite diverse datasets into one hub, simplifying analytics workflows and accelerating the path to actionable data intelligence.
- [Boost dealership performance through personalized sales.](https://www.salesforce.com/data/use-cases/automotive/proactive-sales/): Proactively serve customers using vehicle data and AI to tailor an end-to-end personalized sales experience that engages with customers at the right time and through their preferred communication channels.
- [Unified View of the Customer, Vehicle & Dealer](https://www.salesforce.com/data/use-cases/automotive/unified-customer-view/): Enabling a single, unified, 360-degree view of the customer, vehicle, and dealer to enhance experiences, maximize revenue and make smarter business decisions.
- [Optimize collections with performance and accounts receivables data.](https://www.salesforce.com/data/use-cases/communications/accounts-receivable/): Decrease accounts receivable and reconcile bill under-payment due to contractual service level agreement clauses. Recover underpayments if customer claims SLA was violated but service was indeed according to contract.
- [Billing Inquiry Manager](https://www.salesforce.com/data/use-cases/communications/billing-inquiry-manager/): Streamline and enhance billing inquiry management. Offer customers real-time access to billing, personalized issue resolution, and analysis for potential billing disputes or questions - all while ensuring data consistency and personalization based on individual customer history and usage patterns.
- [Provide proactive customer support](https://www.salesforce.com/data/use-cases/communications/proactive-customer-support/): Communications providers can leverage Data Cloud  Sub-Second Real-Time to predict and resolve service issues proactively, enhance support interactions, and automate customer outreach, improving satisfaction and loyalty.
- [Data Cloud Use Cases](https://www.salesforce.com/data/use-cases/): Explore use cases for Salesforce Data Cloud across products and industries. Unify data, simplify actions, and satisfy customers-all with Data Cloud.
- [Upsell customers by monitoring performance against SLO.](https://www.salesforce.com/data/use-cases/communications/slo-monitoring-upsells/): Analyze broadband service performance against predefined Service Level Objectives (SLOs) such as bandwidth, latency, packet loss, jitter, uptime, and error rate.

Identify opportunities for upselling by determining if the current service level meets your customers' needs or if there are areas where an upgrade could improve their experience and trigger a recommendation.
- [Improve revenue strategy with data-driven planning](https://www.salesforce.com/data/use-cases/consumer-goods/optimized-planning/): Optimize and streamline assortment analysis, promotion opportunities, and store execution by region and segment.
- [Be the trusted energy advisory.](https://www.salesforce.com/data/use-cases/energy/energy-advisory/): Become the advisor to your customer on their energy bills. Providing advice to customers on how to manage their bills, improve energy efficiency, get ROI on investments in their home or buildings, and achieve energy and emissions targets.
- [Utilize intelligent omnichannel execution.](https://www.salesforce.com/data/use-cases/consumer-goods/omnichannel-execution/): Maximize service efficiency, sales revenue and customer satisfaction with the data to make smarter decisions from the contact center to the field.
- [Unify siloed utility data into a single view.](https://www.salesforce.com/data/use-cases/energy/unified-customer-view/): Bring together all your utility data across every department to develop a unified view of your customer that every team can act on.
- [Optimize assortments and promotions in-store.](https://www.salesforce.com/data/use-cases/consumer-goods/retail-consumer-personalization/): Use historical claims data to power actionable insights and AI that ensure faster processing and compliance with regulatory timelines.
- [Make clinical trial management easy.](https://www.salesforce.com/data/use-cases/healthcare/clinical-trial-management/): Simplify clinical trial management by enabling collaboration, identifying patient candidates, and integrating diverse data sources to generate insights that enhance decision-making and improve clinical development outcomes.
- [Real-time personalized web experience](https://www.salesforce.com/data/use-cases/consumer-goods/personalized-web-experiences/): Consumer products companies can use Data Cloud Sub-Second Real-Time to personalize web content based on real-time customer behavior and preferences, driving engagement, satisfaction, and conversion rates.
- [Unify policy and claims data to deliver personalized marketing engagement.](https://www.salesforce.com/data/use-cases/financial-services/insurance-marketing/): Navigate legacy policy systems and data environments that are often complicated and long-standing. Build a single view of all your customers' policy information, engagement activity, and claims history.
- [Increase deposits with personalized marketing.](https://www.salesforce.com/data/use-cases/financial-services/personalized-marketing/): Drive the volume and frequency of deposits and investments with precision, personalized marketing. All driven by a single view of your customer. Improve awareness and conversion rates and better understand your customer's circumstances.
- [Deliver personalized experiences with energy usage data.](https://www.salesforce.com/data/use-cases/energy/connected-assets/): Empower organizations and end users to drive near real time actions by activating real time energy consumption, asset health and performance data.
- [Deliver personalized insurance experiences.](https://www.salesforce.com/data/use-cases/financial-services/personalized-engagement/): Access and integrate all of your customer data, no matter where it is, and use it to provide personalized engagement in the hands of your sellers, service operatives, marketing, and distribution management.
- [Create targeted marketing campaigns](https://www.salesforce.com/data/use-cases/financial-services/targeted-marketing-campaigns/): Financial services firms can leverage Data Cloud Sub-Second Real-Time to dynamically segment customers, deliver personalized offers, and automate timely campaigns, improving customer engagement and driving conversions.
- [Intelligently engage healthcare professionals on all channels.](https://www.salesforce.com/data/use-cases/healthcare/hcp-engagement/): Deepen your relationships and deliver personalized experiences that increase adoption and engagement with every HCP from a complete and unified profile.
- [Improve prior authorization processing for patients.](https://www.salesforce.com/data/use-cases/healthcare/prior-authorization-processing/): Use historical claims data to power actionable insights and AI that ensure faster processing and compliance with regulatory timelines.
- [Activate a Unified Health Score](https://www.salesforce.com/data/use-cases/healthcare/unified-health-score/): Build a complete, longitudinal view of your patients that aggregates data not only from a CRM system but also from other external systems that store patient data.
- [Provide proactive service and maintenance](https://www.salesforce.com/data/use-cases/manufacturing/proactive-service/): Proactively serve customers using IoT data and AI to tailor an end-to-end personalized service experience at the right time via the customer's preferred engagement channel.
- [IoT & telemetry informed customer insights](https://www.salesforce.com/data/use-cases/manufacturing/unified-customer-view/): Harmonize customer data & connected asset data to orchestrate personalized experiences.
- [Deliver dynamic pricing offers](https://www.salesforce.com/data/use-cases/manufacturing/dynamic-pricing-strategy/): Gain insights into product performance and pricing data to address performance issues, optimize pricing strategies, and make informed decisions.
- [Unlock Cross Sell & Upsell Through Targeted Advertising](https://www.salesforce.com/data/use-cases/media/ad-optimization/): Gain a clear picture of who interacts with all of your advertising spend and fix the leaky bucket of duplicate and mis-targeted ads. Improve the impact of ads , and increase the efficacy of your advertising spend.
- [Build your foundational business data infrastructure](https://www.salesforce.com/data/use-cases/manufacturing/data-infrastructure/): Centralize meaningful data across multiple sources into one comprehensive view of your overall business so you can see trends, gain insights and make data-driven decisions.
- [Provide shoppers personalized recommendations and offers.](https://www.salesforce.com/data/use-cases/retail/personalized-shopping-experiences/): Engage potential customers at every point in the purchase journey with personalized, relevant information and offers.
- [Decrease cost per acquisition through targeted advertising.](https://www.salesforce.com/data/use-cases/retail/targeted-advertising/): Identify high-potential target groups most similar to existing high-value audiences and decrease cost per acquisition via lookalike modeling, advanced segmentation, and advertising activation to key partners.
- [Create a unified profile with subscriber lifecycle management.](https://www.salesforce.com/data/use-cases/media/subscriber-lifetime-management/): Streamline the entire journey from acquisition to creating lifelong customers. Gain insights to improve retention rates by proactively addressing customer needs and resolving potential issues before they occur.
- [Drive incremental revenue via cross sell & up sell](https://www.salesforce.com/data/use-cases/manufacturing/revenue-growth/): Drive revenue growth by recommending products tailored to customer needs. Match and suggest complementary products to boost product adoption and sales. Promote additional purchases through product affinity and next best offer.
- [Real-time profile sharing and management](https://www.salesforce.com/data/use-cases/retail/real-time-profile-sharing-and-management/): Retailers can leverage Data Cloud Sub-Second Real-Time to instantly update and unify customer profiles across channels, enabling dynamic personalization and a consistent customer experience that drives engagement and sales.
- [What Is A Data Lakehouse?](https://www.salesforce.com/data/what-is-a-data-lakehouse/): What is a data lakehouse? It combines the best of data warehouses and data lakes, helping you improve efficiency - and customer satisfaction.
- [Optimize service with conversation intelligence.](https://www.salesforce.com/data/use-cases/retail/conversation-intelligence/): Use detailed transcript data from every service conversation on any channel, to extract common contact reasons, policies, identify similar resolution paths for common issues, and understand customer sentiment, ideally in real-time. Allow agents (and bots) to provide better service response and supervisors to optimize service operations.
- [Real-time omnichannel ecommerce recommendations](https://www.salesforce.com/data/use-cases/retail/e-commerce-recommendations/): Retailers can leverage Data Cloud  Sub-Second Real-Time to deliver personalized product recommendations, optimize promotions, and enhance product discovery, significantly boosting sales and customer satisfaction.
- [What is Big Data?](https://www.salesforce.com/data/what-is-big-data/): Learn what big data is and why it's important to your business in the age of AI. Find out how to make the most of big data with actionable insights from your data resources.
- [Increase fan engagement with personalized experiences.](https://www.salesforce.com/data/use-cases/media/fan-engagement/): Make deeper connections for life with your fans by getting to know them and making every interaction memorable. Increase revenue by identifying upsell and cross-sell opportunities that will increase wallet share alongside customer satisfaction.
- [Data Integrity Best Practices](https://www.salesforce.com/data/what-is-data-integrity/best-practices/): Explore effective data integrity best practices to enhance data quality and reliability, and prevent errors and discrepancies in your organization.
- [What is Data Strategy?](https://www.salesforce.com/data/what-is-data-strategy/): A data strategy is a comprehensive plan that addresses how data will be used to support the goals of a business. Read more about it in our guide.
- [What Is Data Activation?](https://www.salesforce.com/data/what-is-data-activation/): Data activation is the process of transforming raw data into actionable insights to fuel business decisions. Learn more about data integration, operationalization, and driving measurable outcomes.
- [What Is Data Cloud?](https://www.salesforce.com/data/what-is-data-cloud/): Data Cloud is a hyperscale data platform built directly into Salesforce - enabling you to  bring together all your company and customer data.
- [What Is Data Integrity? (A Complete Guide)](https://www.salesforce.com/data/what-is-data-integrity/): Want to understand data integrity? This guide explains what it is, breaks down all the benefits, and details  why it matters to your business success.
- [What Is a Data Lake? Key Concepts and Benefits](https://www.salesforce.com/data/what-is-a-data-lake/): Realize the potential of your data with data lakes. Discover how they differ from data warehouses and lake houses, and get tactics to maximize your data lake ROI.
- [Data vs. Metadata: What's the Difference?](https://www.salesforce.com/data/what-is-metadata/data-vs-metadata/): Data is content. Metadata gives it context. Together, they help humans and AI interpret, organize, and analyze information effectively.
- [Design Survey](https://www.salesforce.com/design/design-survey/): 
- [What is Metadata in AI?](https://www.salesforce.com/data/what-is-metadata/ai-metadata/): What is AI metadata? It's the thing that makes generative AI more relevant and useful to your business. How? By helping AI make sense of your questions.
- [Accessibility | Dreamforce 2025](https://www.salesforce.com/dreamforce/accessibility/): Accessibility at Dreamforce.
- [Advantages of Implementing an Enterprise Data Warehouse](https://www.salesforce.com/data/what-is-enterprise-data-warehouse/): Enterprise Data Warehouse technology allows for business to increase their bottom line. Find out how enterprise data warehouse systems can help you.
- [Dreamforce 2025 Schedule](https://www.salesforce.com/dreamforce/schedule/): Explore the Dreamforce 2025 schedule and get a glimpse of the innovation, insights, and inspiration that awaits.
- [What Is Unstructured Data?](https://www.salesforce.com/data/what-is-unstructured-data/): Unstructured data is information not stored in predefined formats, including text, images, audio, & more. Learn about its significance & analysis methods.
- [What Is Real-Time Data Activation?](https://www.salesforce.com/data/what-is-real-time-data-activation/): Real-time data activation is the process of turning data into action in real-time. Learn more about the benefits, use cases, & how your business can be proactive.
- [Dreamforce 101  | Dreamforce 2025](https://www.salesforce.com/dreamforce/dreamforce-101/): With the Dreamforce Guide, get the tips to arrive prepared and ready to learn, connect, have fun, and give back.
- [Dreamforce 2025](https://www.salesforce.com/dreamforce/): Dreamforce 2025 is the world's largest & most trusted AI event. Join us for 3 days of innovation, inspiration, and Agentforce transformation.
- [Zero Copy Partner Network](https://www.salesforce.com/data/zero-copy-partner-network/): Simplify Data access with Zero Copy Partner Network. Create AI solutions on Einstein 1 with partners like AWS, Databricks, Google, Snowflake, IBM and Microsoft.
- [What Is Metadata: Definition, Types, & Uses](https://www.salesforce.com/data/what-is-metadata/): Metadata is data about data. It makes data searchable, adds context, and improves organization. Learn about the types and uses.
- [Training & Certification | Dreamforce 2025](https://www.salesforce.com/dreamforce/training-cert/): Fast-track your path to certification with three days of immersive training led by product experts.
- [Why Attend Dreamforce 2025](https://www.salesforce.com/dreamforce/why-dreamforce/): Dreamforce is the only place to get up to speed on revolutionary AI tools shaping the new era of business, so you can, too.
- [What Is Structured Data?](https://www.salesforce.com/data/what-is-structured-data/): Structured data is data stored in a predefined format. Learn how it contrasts with unstructured data and why both are vital for business insights.
- [What is Digital Transformation?](https://www.salesforce.com/digital-transformation/): Digital transformation is the integration of digital technology into all areas of a business, changing how it operates and delivers value to customers.
- [Salesforce Design: Overview](https://www.salesforce.com/design/): Salesforce designers are passionate about creating human-centered experiences on the Salesforce Platform.
- [FAQ | Dreamforce 2025](https://www.salesforce.com/dreamforce/faq/): We have answers to all your Dreamforce 2025 questions including how to register, bootcamps, and certifications
- [Advancement CRM Software for Alumni Engagement](https://www.salesforce.com/education/advancement-software/): Salesforce provides integrated advancement software with a CRM to drive fundraising, personalize alumni engagement, and streamline operations.
- [Academic Operations Platform](https://www.salesforce.com/education/academic-operations-platform/): Modernize academic operations with Education Cloud. Activate learner data with AI CRM and next-gen SIS capabilities for intelligent, future-ready experiences.
- [Aalto University](https://www.salesforce.com/education/aalto-university/): Aalto University is delivering personalised support and services with Salesforce, transforming the student experience.
- [Education Cloud CRM Software](https://www.salesforce.com/education/): Discover a CRM for Education that enables you to get the full view of prospective students and alumni information all in one place.
- [5 strategies to boost alumni engagement](https://www.salesforce.com/education/advancement-software/alumni-engagement-ideas/): Learn how to improve alumni engagement and increase donations by offering value to students long after graduation.
- [Connected Student Report](https://www.salesforce.com/education/connected-student-report/): The Connected Student Report explores top trends in higher education. Learn about creating a great higher ed experience from students and staff.
- [Agentforce for Education](https://www.salesforce.com/education/artificial-intelligence/): Elevate the constituent experience with agentic AI solutions at the center of every engagement. Learn more about Agentforce for education.
- [AI Agents in Education: Benefits & Use Cases](https://www.salesforce.com/education/artificial-intelligence/ai-agents-in-education/): See how AI agents in education streamline administrative tasks, empower teachers, and deliver customized support for diverse learning styles.
- [Salesforce Education Cloud | Education CRM](https://www.salesforce.com/education/cloud/): Education Cloud is a CRM for Education that unifies prospects and student data into a single source of truth and deliver personalized experiences at scale.
- [Connecting the Dots and Data to Improve Student Success](https://www.salesforce.com/education/connecting-dots-data/): Discover how to use student engagement and traditional data to ensure student success.
- [Dallas College Customer Story](https://www.salesforce.com/education/dallas-college/): Dallas College is using technology to serve students and the needs of its community with help from Salesforce.org Education Cloud.
- [Next-Gen Student Information System on Education Cloud](https://www.salesforce.com/education/cloud/next-gen-sis/): Extend the power of Salesforce Education Cloud with student information system (SIS) capabilities on a deeply unified platform.
- [CRM in Higher Education: A Complete Guide](https://www.salesforce.com/education/crm/): Learn how CRM for higher education enables colleges and universities to manage relationships with students, alumni, faculty, staff, and partners in one view.
- [Indiana University Customer Story](https://www.salesforce.com/education/indiana-university/): Indiana University implemented Salesforce to grow, recruit, engage, serve, and retain relationships with IU's communities of prospects, students, and staff.
- [DeVry University Customer Story](https://www.salesforce.com/education/devry-university/): With Marketing Cloud, DeVry University was able to better personalize its outreach to students, improving academic success.
- [Imperial College Business School](https://www.salesforce.com/education/imperial-college-business-school/): Imperial College Business School nurtures the business leaders of tomorrow.
- [Iowa State University Customer Story](https://www.salesforce.com/education/iowa-state-university/): Iowa State University leveraged the Salesforce platform to increase visibility, improve case management, and deliver impactful communications.
- [Insead Business School - Customer Story Salesforce.com](https://www.salesforce.com/education/insead/): A leading business school increases productivity by 15% to gain rich insights and create a smoother customer experience for learners.
- [Higher Education Marketing Software](https://www.salesforce.com/education/marketing-software/): Learn how higher Education marketing software can help you get to know your students and supporters, and optimize your impact.
- [Online Adult and Continuing Education CRM](https://www.salesforce.com/education/lifelong-learning-software/): Learn how a higher ed CRM can power executive, online, and continuing Education programs to deliver connected experiences for lifelong learning.
- [A Guide to Higher Ed Email Marketing](https://www.salesforce.com/education/marketing-software/higher-education-email-marketing-guide/): Learn how to connect with students through higher education email marketing. Discover the trends and dive into the best practices of email marketing.
- [Purdue for Life Foundation Customer Story](https://www.salesforce.com/education/purdue-for-life-foundation/): Salesforce helped the Purdue for Life Foundation transform its operations into a single, unified platform.
- [CRM in Higher Education: A Complete Guide](https://www.salesforce.com/education/marketing-software/higher-education-marketing-guide/): Higher education marketing creates a brand identity that attracts the right students to the right schools. Learn strategies that save time and budget.
- [Oakland Unified School District](https://www.salesforce.com/education/oakland-unified-school-district/): Oakland Unified School District leverages Salesforce to connect students to services through a full-service community school model.
- [Salesforce for Education Pricing](https://www.salesforce.com/education/pricing/): Find pricing information for Education Cloud a Salesforce CRM platform for higher ed and K-12 educational institutions.
- [Enhance the education experience with the #1 CRM for learner and institution success.](https://www.salesforce.com/education/pricing/experience-cloud-for-education-pricing-page/): Enhance the education experience with the #1 CRM for learner and institution success.
- [Deliver connected education journeys for life with Education Cloud.](https://www.salesforce.com/education/pricing/actionable-insights-pricing-page/): Enhance the education experience with the #1 CRM for learner and institution success.
- [QUT's vision for digital engagement](https://www.salesforce.com/education/queensland-university-technology/): QUT drives lifelong learning and real-world connection.
- [Best CRM for K-12 Schools](https://www.salesforce.com/education/k-12-software/): Discover how a CRM for K-12 can support schools while they pivot from classrooms to digital learning to provide student support, safety, and family engagement.
- [Breaking Down the Admissions Funnel](https://www.salesforce.com/education/recruitment-admissions-software/admissions-funnel-guide/): Understand the admissions funnel to develop strategies that turn potential students into enrolled ones. Read on for enrollment funnel ideas.
- [What is student enrollment? 7 higher ed strategies](https://www.salesforce.com/education/recruitment-admissions-software/student-enrollment-strategies/): Student enrollment refers to the number of students that currently attend a school or a course. Learn how to build an enrollment strategy in higher education.
- [Embracing the Future of Education Together](https://www.salesforce.com/education/resources/embracing-future-education-together/): Learn how we can help schools thrive in the next normal.
- [Best Admissions CRM Software | Recruitment CRM](https://www.salesforce.com/education/recruitment-admissions-software/): Leverage the most scalable recruitment and admissions CRM for enrollment management, finding best-fit students, and streamlining application processes.
- [Texas A&M AgriLife Services](https://www.salesforce.com/education/texas-a-m-agrilife/): Texas A&M AgriLife Services creates their own future with Commerce Cloud.
- [San Mateo Community College District](https://www.salesforce.com/education/san-mateo-county-community-college-district/): SMCCCD aligned its recruiting, admissions, and student outreach with Salesforce's Salesforce for Education and Marketing Cloud.
- [What is student retention in higher education?](https://www.salesforce.com/education/student-success-software/student-retention-strategies/): Student retention measures the percentage of students who are still in class after enrolling. Learn the top strategies for improving retention rates.
- [5 student recruitment strategies for higher education](https://www.salesforce.com/education/recruitment-admissions-software/student-recruitment-strategies/): These 5 student recruitment strategies will make your university stand out. Understand the trends shaping the future of college recruitment.
- [Texas A&M Foundation](https://www.salesforce.com/education/texas-am-foundation/): Texas A&M Foundation turned to Salesforce to deploy a platform that could drive donor centricity and transform operations.
- [Student Success Software for Higher Ed](https://www.salesforce.com/education/student-success-software/): Learn how student success software for higher ed drives retention and ensures equitable student support so that students get the right support at the right time.
- [What is student success? 6 improvement tips](https://www.salesforce.com/education/student-success-software/what-is-student-success/): Student success is about reaching academic, social, and financial goals on campus. Here's how to understand each student and increase staff productivity.
- [Texas Tech University Story](https://www.salesforce.com/education/texas-tech-university/): With Salesforce, Texas Tech University was able to increase student enrollment and retention, as well as enhance the student experience.
- [USC is redefining the alumni and donor experience with Salesforce for Education.](https://www.salesforce.com/education/university-southern-california/): USC is redefining the alumni and donor experience with Salesforce for Education.
- [CRM for Energy & Utilities Companies](https://www.salesforce.com/energy-utilities/): CRM software for energy & utilities can help you engage customers, educate stakeholders, track assets, manage suppliers and more.
- [University Fundraising: 4 Future Ready Strategies](https://www.salesforce.com/education/university-fundraising/): Adopting these university fundraising strategies and understanding trends can help prepare your school to weather any economic changes or stressors.
- [University of Wisconsin-Madison Customer Story](https://www.salesforce.com/education/university-of-wisconsin-madison/): Through the power of Salesforce Education Cloud, UW-Madison is able to emphasize outreach by addressing the recruiting needs of different departments.
- [5 Practical Steps To Transform Your Institution With AI and Agents](https://www.salesforce.com/education/transform-your-institution-with-ai/): Explore the AI Playbook for Higher Education.
- [University of East Anglia](https://www.salesforce.com/education/university-of-east-anglia/): University of East Anglia increases marketing engagement with AI, automation, dynamic content and personalization using Salesforce.
- [Westmont College Customer Story](https://www.salesforce.com/education/westmont-college/): Westmont College puts Salesforce at the center of their student experience.
- [University of Washington Continuum College Customer Story](https://www.salesforce.com/education/uw-continuum-college/): University of Washington Continuum College uses technology to meet students where they are.
- [University of Maryland Customer Story](https://www.salesforce.com/education/university-of-maryland/): With Salesforce, The University of Marlyand upgraded its processes, integrated its systems, and developed TerpEngage, a campus-wide engagement platform.
- [AI in the Energy Industry](https://www.salesforce.com/energy-utilities/artificial-intelligence-energy/): Using generative AI in energy and utilities transforms the industry by enhancing customer experiences and optimizing operations.
- [AI in the Utilities Industry: Use Cases & Trends (2024)](https://www.salesforce.com/energy-utilities/artificial-intelligence-utilities/): Explore the impact of AI in ‌utilities. Learn more about challenges, limitations, benefits, and use cases of artificial intelligence in the utilities sector.
- [What are AI Agents for Energy?](https://www.salesforce.com/energy-utilities/artificial-intelligence/ai-agents-for-energy/): Learn how AI agents for energy can efficiently and effectively enhance energy transition initiatives.
- [Agentforce for Energy & Utilities](https://www.salesforce.com/energy-utilities/artificial-intelligence/): Agentforce offers the essential building blocks for the automotive industry to deploy trusted agentic AI solutions that work with no setup.
- [Energy & Utilities Cloud](https://www.salesforce.com/energy-utilities/cloud/): Learn how Energy & Utilities Cloud can set you up for the future of energy with personalized service, unified customer data, and business agility.
- [Utility Customer Experience Management](https://www.salesforce.com/energy-utilities/customer-experience-management/): Un-silo your data and connect teams with personalized utility customer experience management on the world's most trusted data, AI and CRM platform.
- [Best CRM Software for the Oil & Gas Industry](https://www.salesforce.com/energy-utilities/oil-gas-industry-software/): Use CRM software for the oil and gas industry to optimize safe field operations, engage stakeholders with trust, and drive business transition.
- [Field Service Management Software for Utilities](https://www.salesforce.com/energy-utilities/field-service-management-software/): Learn how field service software for utilities can help you get complete visibility into service operations and assets, improving customer service.
- [CRM for Power Companies | Utility Management Software](https://www.salesforce.com/energy-utilities/power-utilities-software/): Unlock data and automate processes to connect utility customers, partners, and field assets on the world's most trusted data, AI and CRM platform.
- [Clean Energy Program Management](https://www.salesforce.com/energy-utilities/energy-management-software/): Use energy management software to drive adoption in utility clean energy programs, connect customers, and streamline contractor participation.
- [Midstream Oil & Gas Energy Management Software](https://www.salesforce.com/energy-utilities/midstream-oil-gas-software/): Learn how midstream oil and gas energy managment software can help you streamline field operations and improve safety, sustainability and efficiency.
- [Downstream Oil & Gas Analytics Software](https://www.salesforce.com/energy-utilities/downstream-oil-gas-software/): See how downstream oil & gas analytics software can help you build loyalty and improve sales execution as energy consumption changes with the market.
- [Energy Broker CRM Software](https://www.salesforce.com/energy-utilities/energy-broker-software/): Learn how energy broker CRM software converts retail energy customers and reduces churn with agile quote-to-contract automation powered by Data & AI.
- [Energy & Utilities Cloud Pricing](https://www.salesforce.com/energy-utilities/cloud/pricing/): Explore pricing for Energy & Utilities Cloud and find the right solution for your business needs.
- [4 Steps Utilities Can Take to Build Trust with EV Drivers](https://www.salesforce.com/energy-utilities/resources/utilities-build-trust-with-ev-drivers/): Utilities and their customers can form a closer, more valuable relationship around electric vehicles.
- [Upstream Oil & Gas](https://www.salesforce.com/energy-utilities/upstream-oil-gas-software/): Learn how upstream oil and gas software connects stakeholders across the value chain to get the most value from the growing upstream ecosystem.
- [Digital Transformation in Oil and Gas](https://www.salesforce.com/energy-utilities/resources/digital-transformation-oil-gas/): Learn how to take advantage of opportunities to adapt and thrive.
- [Oilfield Services & Equipment Software](https://www.salesforce.com/energy-utilities/oilfield-services-equipment-software/): Learn how oilfield services and equipment software can help create trust, transparency and responsiveness in an increasingly competitive marketplace.
- [Omnichannel Utility Customer Service](https://www.salesforce.com/energy-utilities/self-service-portals/): Learn how to use utility self service portals to create seamless utility customer experiences and upskill your contact center agents at scale.
- [Education Summit 2025](https://www.salesforce.com/events/education-summit/): Education Summit 2025 - Join us at Education Summit, the premier AI event for education leaders & Trailblazers. Discover Agentforce, the future of education, & explore over 90 sessions.
- [Engineering, Construction, and Real Estate CRM](https://www.salesforce.com/engineering-construction-real-estate/): Harness the power of data and AI to streamline operations, enhance experiences, and drive cost-efficient growth.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Construction CRM | Contractor CRM | CRM for Builders](https://www.salesforce.com/engineering-construction-real-estate/construction-software/): Boost agility, productivity, and mitigate risk with a customizable AI-driven CRM for engineering and construction, featuring automation and analytics.
- [Education Summit | FAQ - We have answers to all of your Education Summit questions, including: how to register, bootcamps, travel, and accommodations.](https://www.salesforce.com/events/education-summit/faq/): Education Summit | FAQ
- [Residential Services CRM | Commercial Services CRM](https://www.salesforce.com/engineering-construction-real-estate/residential-commercial-services-software/): Leverage connected data and digital labor to efficiently and cost-effectively enhance, curate, and connect the entire customer journey.
- [salesforce-events-app-eula-fy25](https://www.salesforce.com/events/docs/salesforce-events-app-eula-fy25/): salesforce-events-app-eula-fy25
- [Real Estate CRM for better customer experiences](https://www.salesforce.com/engineering-construction-real-estate/real-estate-software/): Boost productivity and personalization with AI-powered solutions that drive business and ensure financial and operational stability.
- [FAQ | DataFam Europe 2024](https://www.salesforce.com/events/datafam-europe/faq/): Discover how to make decisions faster with AI-powered data and analytics at DataFam Europe 11-12 November 2024. Register now.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Global Sponsorship Overview](https://www.salesforce.com/events/sponsorship/global-sponsorship/): Salesforce sponsorships are an exciting adventure for you and your brand.
- [CRM for Construction and Contractors](https://www.salesforce.com/experience/construction/): Learn more about Salesforce's construction CRM offering and how it can help your business succeed.
- [salesforce-events-app-privacy-statement](https://www.salesforce.com/events/salesforce-events-app-privacy-statement/): salesforce-events-app-privacy-statement
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Sponsorship](https://www.salesforce.com/events/sponsorship/overview/): Salesforce sponsorships are an exciting adventure for you and your brand.
- [Webinars Home](https://www.salesforce.com/events/webinars/): Register to join our upcoming live webinars, or watch on-demand webinars at any time.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [AAA's personalized service puts 60 million in the driver's seat.](https://www.salesforce.com/financial-services/aaa-automation-reduced-response-times/): Learn how AAA reduced response times by 10% with automation.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Agentforce for Financial Services](https://www.salesforce.com/financial-services/artificial-intelligence/): Discover the benefits of agentic AI in finance, plus every achievable use case of Salesforce Financial Services Cloud, an agentic AI-powered solution.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Customer 360 for Financial Services](https://www.salesforce.com/financial-services/): Grow trusted relationships with personalized experiences powered by CRM + AI + Data + Trust on world's most innovative financial services software.
- [Agentic AI in Banking: Meaning, Benefits, and Applications](https://www.salesforce.com/financial-services/artificial-intelligence/agentic-ai-in-banking/): Agentic AI in banking empowers banks with autonomous decision-making, improved compliance, fraud detection, and personalized customer experiences.
- [Agentic AI in Insurance: Benefits and Use Cases](https://www.salesforce.com/financial-services/artificial-intelligence/agentic-ai-in-insurance/): Agentic AI in insurance streamlines claims, enhances fraud detection, and personalizes service-boosting efficiency, accuracy, and customer trust.
- [Guide to AI for Insurance Agents](https://www.salesforce.com/financial-services/artificial-intelligence/ai-for-insurance-agents/): Discover how AI for insurance agents streamlines processes and increases customer satisfaction.
- [AI Agents for Insurance: Definition, Benefits, and Uses](https://www.salesforce.com/financial-services/artificial-intelligence/ai-agents-in-insurance/): AI agents for insurance use advanced algorithms to automate claims, assess risk, and detect fraud, improving efficiency and customer satisfaction.
- [AI in Retail Banking for Growth & Innovation](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-retail-banking/): Learn how to use AI in retail banking, including challenges, use cases, best practices, and future trends.
- [The Complete Guide to AI in Insurance Underwriting](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-insurance-underwriting/): Discover how AI in insurance underwriting improves data prefill, risk models, and virtual surveys.
- [AI in Wealth Management: A Complete Guide](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-wealth-management/): Discover how using AI in wealth management operations improves decision-making, enhances client experiences, and increases operational efficiency.
- [Financial Services AI Agents: Benefits & Use Cases](https://www.salesforce.com/financial-services/artificial-intelligence/ai-agents-in-financial-services/): AI agents in financial services use machine learning to automate fraud detection, risk analysis, and trading, delivering real-time insights and security.
- [AI in Commercial Banking for Efficiency and Growth](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-banking/commercial-banking/): Discover how AI in commercial banking impacts efficiency, risk management, and customer engagement.
- [What is Artificial Intelligence (AI) in Finance?](https://www.salesforce.com/financial-services/artificial-intelligence/guide/): Discover how AI in finance is transforming banking, investment, and risk management with automation, data insights, and smarter decision-making.
- [Understanding AI for Financial Analysis Trends](https://www.salesforce.com/financial-services/artificial-intelligence/ai-financial-analysis/): Financial analysts use AI technologies to enhance decision-making, forecast future planning, create smarter reporting, and more.
- [What is AI in Insurance?](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-insurance/): Discover how AI in insurance helps companies run more efficiently and provide better service to customers.
- [CRM For Asset Management](https://www.salesforce.com/financial-services/asset-management-crm/): The World's #1 CRM for Asset Management Firms
- [AI Insurance Claims: Fast, Accurate, & Customer-Friendly](https://www.salesforce.com/financial-services/artificial-intelligence/ai-insurance-claims/): AI for insurance claims is revolutionizing the industry with automated processing, fraud detection, real-time tracking, and enhanced customer experiences.
- [Financial Services Operations & Customer Service Solution](https://www.salesforce.com/financial-services/banking-customer-service-solution/): Next Gen Service for Banking automates tasks like fraud disputes, credit provisioning, & lost card orders, boosting productivity & customer service.
- [Best Banking CRM & Retail Banking Software](https://www.salesforce.com/financial-services/banking-software/): Enhance retail banking with scalable banking CRM software. Improve loyalty, efficiency, and engagement using data, AI, and automation.
- [Commercial Banking CRM for Client Onboarding](https://www.salesforce.com/financial-services/banking-software/commercial/): Transform commercial banking client onboarding, streamline processes, enhance customer experiences, and drive growth with a commercial banking CRM.
- [AI in Banking: Transforming the Future of Financial Services](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-banking/): Learn about artificial intelligence (AI) in banking benefits, use cases, and trends.
- [Investment Banking CRM Software](https://www.salesforce.com/financial-services/banking-software/investment/): Drive deal flow, strengthen client relationships, and optimize operations with our industry leading investment banking CRM software.
- [What is CRM in Banking?](https://www.salesforce.com/financial-services/banking-software/crm/): Banking CRM strengthens client relationships. Learn the features, benefits, and costs of banking CRM.
- [Financial Services Cloud: Best Financial Services CRM](https://www.salesforce.com/financial-services/cloud/): Learn how the #1 CRM for financial services, Financial Services Cloud, can grow relationships, reduce cost to serve, and deliver personalized insights at scale.
- [What is Financial CRM? A Complete Guide](https://www.salesforce.com/financial-services/cloud/crm/): Financial CRM software manages client relationships, tracks interactions, and streamlines operations.
- [Top Financial Services Customer Experience Trends](https://www.salesforce.com/financial-services/customer-service-trends/): Customers expect a quality experience from financial services providers. Are you providing one?
- [Best CRM for Credit Unions & Community Banks](https://www.salesforce.com/financial-services/credit-unions/): Boost member satisfaction with Agentic AI-driven automation and seamless onboarding using the FSC Accelerator for Community Banks and Credit Unions.
- [Understanding AI Car Insurance in 2025](https://www.salesforce.com/financial-services/artificial-intelligence/car-insurance-guide/): Discover how AI car insurance delivers faster claims, personalized pricing, and better fraud detection for smarter, more affordable coverage.
- [Financial Services Operations & Customer Service Solution](https://www.salesforce.com/financial-services/customer-service-in-financial-services/): Improve customer service operations in financial services by connecting legacy and third-party systems for a unified experience and scale service with AI.
- [Service Cloud for Financial Services](https://www.salesforce.com/financial-services/customer-experience/): Boost productivity without sacrificing the personal touch your customers love with industry-tailored solutions designed for improving customer service in financial services.
- [Digital collection software for banks and lenders](https://www.salesforce.com/financial-services/debt-collection-software/): Empower collections teams with debt collection software that boosts rates of financial recovery in lending with borrower insights, automation, and AI.
- [Digital Insurance Solutions](https://www.salesforce.com/financial-services/digital-insurance-software/): With Salesforce's digital insurance solutions, you can harmonize core processes, unify customer data, and deploy new insurance products quickly.
- [What Is Digital Transformation in Banking?](https://www.salesforce.com/financial-services/digital-transformation-banking/): Digital transformation in banking integrates technology into all areas of banking to
improve efficiency, accessibility, and customer experience.
- [Client Onboarding Solution for Financial Services](https://www.salesforce.com/financial-services/digital-client-onboarding/): Streamline financial services digital client onboarding with a purpose-built solution. Enhance first impressions, reduce costs, and automate processes.
- [From point of sale to origination - simplify digital lending software on a flexible, AI-powered digital lending platform.](https://www.salesforce.com/financial-services/digital-lending-software/): From point of sale to origination - simplify digital lending software on a flexible, AI-powered digital lending platform.
- [Financial Services Industry Trends for 2025 and Beyond](https://www.salesforce.com/financial-services/financial-services-industry-trends/): Stay ahead in the financial services industry with insights into the latest trends. Discover how innovations are shaping the future of finance.
- [The Crucial Role of Digital Transformation in Insurance](https://www.salesforce.com/financial-services/digital-transformation-in-insurance/): Digital transformation in insurance is revolutionizing the industry. Learn more about the benefits, challenges, and emerging technologies driving this change.
- [Best Benefits Administration Software for Insurers](https://www.salesforce.com/financial-services/group-benefits-administration-software/): Learn how group benefits administration software can help your business streamline operations and reduce costs.
- [What Is Insurtech? A Guide For Brokers and Carriers](https://www.salesforce.com/financial-services/insurance-agency-management-software/insurtech/): Insurtech helps update aging systems and propel digital innovation to drive immediate benefits for underwriters, brokers, and policyholders.
- [What is Insurance CRM?](https://www.salesforce.com/financial-services/insurance-crm/): Insurance CRM helps insurance companies provide better service, build stronger relationships with their customers, and ultimately grow their business.
- [What is Digital Transformation in Financial Services?](https://www.salesforce.com/financial-services/digital-transformation-in-financial-services/): Digital transformation in financial services is revolutionizing the industry. Learn more about its benefits and strategies for success.
- [Data Cloud for Financial Services](https://www.salesforce.com/financial-services/financial-services-data-platform/): Data Cloud puts all of your financial, policy, CRM and behavioral data to work for your customers.
- [Best Insurance Agency Management & Brokerage Software](https://www.salesforce.com/financial-services/insurance-agency-management-software/): Learn how Salesforce insurance agency management and brokerage CRM software improves sales performance with AI & automation.
- [Modernize Insurance Sales](https://www.salesforce.com/financial-services/insurance-sales/): Financial Services Cloud helps insurance carriers grow revenue, cut costs, & boost productivity with AI, data-driven tools, & distribution management.
- [Essential Insurance Marketing Strategies](https://www.salesforce.com/financial-services/insurance-agency-management-software/marketing/): Explore insurance marketing strategies for lead generation, brand awareness, and customer retention.
- [Best Mortgage CRM Software for Lenders](https://www.salesforce.com/financial-services/mortgage-software/): Boost borrower satisfaction with seamless lending experiences powered by our AI and automation-enhanced mortgage CRM.
- [Financial Services Cloud for Insurance Brokerages](https://www.salesforce.com/financial-services/insurance-brokerage-management-software/): Salesforce Insurance Brokerage Management
- [Best Life Insurance Workflow Management Software](https://www.salesforce.com/financial-services/life-insurance-management-software/): Learn how insurance workflow software powers automation and innovation for front, middle, and back office operations.
- [Personalize Financial Engagement to Build Lasting Relationships](https://www.salesforce.com/financial-services/personalization/): Unify terabytes of customer data to deliver relevant, personalized financial experiences at scale.
- [Collections and Financial Recovery Pricing](https://www.salesforce.com/financial-services/pricing/collections-and-financial-recovery-pricing/): Collections and Financial Recovery is a free add-on product for Financial Services Cloud with additional usage credits available.
- [Financial Services Cloud Pricing](https://www.salesforce.com/financial-services/pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [Digital Lending Pricing](https://www.salesforce.com/financial-services/pricing/digital-lending-platform-pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [Insurance Claims Management Pricing](https://www.salesforce.com/financial-services/pricing/insurance-claims-management-pricing/): Explore pricing for Salesforce Insurance Claims Management and find the right solution for your business needs.
- [Brokerage Pricing Detail Page - Service Edition](https://www.salesforce.com/financial-services/pricing/insurance-brokerage-service-pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [Financial Services Cloud for Insurance Brokerages for Sales and Service Edition Pricing](https://www.salesforce.com/financial-services/pricing/insurance-brokerage-sales-service-pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [What Is Insurance Claims Management Software?](https://www.salesforce.com/financial-services/property-casualty-insurance-software/claims-management-software/): Insurance claims management software can help insurers expedite their claims processing, enhance customer service capabilities, and more.
- [Insurance Policy Administration Pricing](https://www.salesforce.com/financial-services/pricing/insurance-policy-administration-pricing/): Explore pricing for Salesforce Insurance Policy Administration and find the right solution for your business needs.
- [Insurance Product Administration Pricing](https://www.salesforce.com/financial-services/pricing/insurance-product-administration-pricing/): Explore pricing for Salesforce Insurance Product Administration and find the right solution for your business needs.
- [What Is Insurance Claims Automation?](https://www.salesforce.com/financial-services/property-casualty-insurance-software/insurance-claims-automation/): Insurance claims automation uses technology to expedite the claims process from submission to settlement, reducing processing times and errors.
- [Santander UK sets up businesses for global success with Salesforce.](https://www.salesforce.com/financial-services/santander-personalization-customer-conversations/): Bank sets more businesses up for global success with personalized advice on international trading.
- [Wealth Management Software for Financial Advisors](https://www.salesforce.com/financial-services/wealth-management-software/): Use wealth management software to unlock data, personalize client engagement, and fuel productivity. Discover the world's #1 CRM for financial advisors.
- [Best Property & Casualty (P&C) Insurance Software](https://www.salesforce.com/financial-services/property-casualty-insurance-software/): With Salesforce, insurers can operate from one property and casualty insurance software platform, powered by AI & automation.
- [How to Choose a CRM for Financial Advisors](https://www.salesforce.com/financial-services/wealth-management-software/advisors/): The best CRM for financial advisors will streamline client management and boost efficiency. Learn how to choose the right CRM for your advisory practice.
- [Agentic Advisor for Wealth & Asset Management](https://www.salesforce.com/financial-services/wealth-asset-management-agentic-advisor/): Next Gen Advisor for Wealth & Asset Management helps firms retain top talent, boost advisor productivity, enhance client experiences & grow AUM.
- [Financial Services Cloud for Sales & Service Pricing](https://www.salesforce.com/financial-services/sales-service-pricing/): Explore pricing for Salesforce Financial Services Cloud for Sales and Service and find the right solution for your business needs.
- [Financial Services Cloud for Sales Pricing](https://www.salesforce.com/financial-services/sales-pricing/): Explore pricing for Salesforce Financial Services Cloud for Sales and find the right solution for your business needs.
- [Financial Services Cloud for Service Pricing](https://www.salesforce.com/financial-services/service-pricing/): Explore pricing for Salesforce Financial Services Cloud for Service and find the right solution for your business needs.
- [What is Wealth Management Software?](https://www.salesforce.com/financial-services/wealth-management-software/guide/): Wealth management software provides tools for financial planning, asset allocation, and portfolio analysis.
- [Agentforce for Public Sector](https://www.salesforce.com/government/artificial-intelligence/): Explore AI-enabled use cases and their benefits in Salesforce Public Sector Solutions, purpose-built for public sector needs.
- [Best Software & CRM for Government](https://www.salesforce.com/government/): Learn more about Salesforce software for government. Accelerate mission success with Humans + AI + Data + Actions.
- [AI in Government: Top Use Cases in the Public Sector](https://www.salesforce.com/government/ai/): Explore the future of AI in government, including use cases, applications, and challenges to be aware of in the public sector.
- [What Is Government Case Management Software?](https://www.salesforce.com/government/case-management/guide/): Government case management software can help you process, organize, track, and resolve cases in an efficient workflow. Learn more in this detailed guide.
- [Salesforce for Aerospace](https://www.salesforce.com/government/aerospace-manufacturing-erp-software/): Unlock data across the enterprise and create intelligent, harmonized business  processes.
- [Investigative Case Management: The Ultimate Guide](https://www.salesforce.com/government/case-management/investigative-case-management/): Get a full understanding of investigative case management, including the different types of cases and how the investigative process works in the public sector.
- [The City of Austin brings public health services to the community.](https://www.salesforce.com/government/city-of-austin-public-health/): The City of Austin is a trailblazer in bringing public health services to the community.
- [Government CRM for Agencies: Cost, Features, & Benefits](https://www.salesforce.com/government/crm/): A government CRM has the ability to streamline operations, elevate service delivery, promote citizen participation, and enhance data protection.
- [Trends shaping the future of government digital services](https://www.salesforce.com/government/connected-government-report/): Get the latest research on digital-first engagement trends and public sector customer insights
- [Case Management Software for Government](https://www.salesforce.com/government/case-management/): Salesforce's Case Management Management Software unlocks productivity with connected data, integrated systems, and AI-driven insights on a secure platform.
- [Government Contractor Software](https://www.salesforce.com/government/contractor-software/): Use government contractor software to build trust with customers and improve operational efficiency on a secure, compliant platform.
- [Modernize government customer experiences with the #1 CRM.](https://www.salesforce.com/government/customer-experience/): Create engaging digital experiences, reduce administrative burdens, and optimize contact center operations for government agencies with Salesforce.
- [Salesforce Government Cloud Pricing](https://www.salesforce.com/government/cloud/pricing/): Scale and secure apps on a FedRAMP-authorized platform designed to help government organizations innovate, while meeting stringent security and compliance requirements.
- [Salesforce Government Cloud](https://www.salesforce.com/government/cloud/): Scale and secure apps on a FedRAMP-authorized platform designed to help the U.S. Public Sector innovate.
- [Salesforce for Defense and National Security](https://www.salesforce.com/government/defense-it-technology-solutions/): The U.S. DoD and Intelligence Community can increase IT flexibility, enhance productivity, and create decision advantages within a secure, cloud environment.
- [Improve Decision Making with Public Sector Data Analytics](https://www.salesforce.com/government/data-analytics/): Leverage the power of government data analytics to identify trends and predict outcomes resulting in stronger and more effective decision making.
- [How to Do Data Analytics for Government](https://www.salesforce.com/government/data-analytics/guide/): Understanding how to do data analytics for the government begins with having the right data sources, IT systems, and staff capacity.
- [Field Service for Public Sector](https://www.salesforce.com/government/guided-tours/field-service/): Modernize public sector field service. Leverage AI, data & automation for improved efficiency, citizen satisfaction, and compliance.
- [Case Management for Public Sector](https://www.salesforce.com/government/guided-tours/case-management/): Transform public sector service with Salesforce Case Management. Digitize, automate, and unlock insights for efficient, outcome-driven government.
- [Accelerate Federal IT Modernization](https://www.salesforce.com/government/federal-it-modernization/): Salesforce helps agencies drive federal IT modernization and improve mission outcomes with compliant, pre-built applications for government.
- [Agentforce for Public Sector Guided Tour](https://www.salesforce.com/government/guided-tours/agentforce/): Agentforce for Public Sector Guided Tour
- [What is Digital Government Transformation?](https://www.salesforce.com/government/digital-transformation/): Digital government transformation improves operations and customer service in the public sector. Here's how to achieve digital maturity in government.
- [Harnessing the Power of Marketing Cloud for FSIs and Aerospace Manufacturers](https://www.salesforce.com/government/harnessing-power-fsis-guide/): Learn how to transform the challenges of aerospace and FSIs into opportunities with Marketing Cloud.
- [Public Sector Solutions](https://www.salesforce.com/government/guided-tours/public-sector-solutions/): Deploy faster, innovate faster, and increase productivity with public sector software and solutions from Salesforce.
- [Digitizing case files helps LA lawyers focus on people not paperwork.](https://www.salesforce.com/government/los-angeles-county-public-defender/): Shifting operations from analog to digital.
- [What is Government IT? The Impact of Modern Technology](https://www.salesforce.com/government/it-modernization/what-is-government-it/): Understand how government IT solutions can reshape operations and service for a stable future.
- [Grants Management for Public Sector](https://www.salesforce.com/government/guided-tours/grants-management/): Optimize your grant management. Streamline processes, launch programs faster, and improve transparency with a single, comprehensive platform.
- [NASA's strategy is an example of how to keep the mission relevant.](https://www.salesforce.com/government/nasas-strategy-is-an-example-of-how-to-keep-the-mission-relevant/): NASA shows agencies how to connect with top talent, increase engagement, & strengthen relationships.
- [Modernize Government IT](https://www.salesforce.com/government/it-modernization/): Salesforce enables rapid application development, application consolidation, and simplified access to any system from legacy to modern.
- [Best Healthcare & Life Sciences Software](https://www.salesforce.com/healthcare-life-sciences/): Learn how healthcare & life sciences software can help you contextualize data, automate processes, and synthesize actionable intelligence, in real-time.
- [The CA Department of Motor Vehicles scales service, drives innovation.](https://www.salesforce.com/government/the-ca-department-of-motor-vehicles-scales-service-drives-innovation/): See how automating workflows & replatforming infrastructure helps teams serve more people faster.
- [Public Sector Pricing](https://www.salesforce.com/government/pricing/): View all Salesforce Public Sector product pricing.
- [Health Cloud Industry Solutions by Salesforce](https://www.salesforce.com/healthcare-life-sciences/health-cloud/): Learn how Health Cloud seamlessly connects systems and organizes data in a meaningful way to scale 1-to-1 engagement with every stakeholder.
- [Permitting Software for Government: Features, Benefits & Pricing](https://www.salesforce.com/government/state-local-government-software/permitting-software/): Understand permitting software and how it works, including benefits, types of permits managed, key features, and how to choose the best permit management software.
- [Best State & Local Government Software and CRM](https://www.salesforce.com/government/state-local-government-software/): Accelerate mission success with CRM + AI + Data + Trust.
- [Benefit Sales and Administration](https://www.salesforce.com/healthcare-life-sciences/health-cloud/health-benefit-administration/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [Clinical Data Management Software for Trials](https://www.salesforce.com/healthcare-life-sciences/clinical-data-management-software/): Collect and analyze data while streamlining trials with clinical data management software.
- [Home Health](https://www.salesforce.com/healthcare-life-sciences/health-cloud/home-health/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [Data Cloud for Health Pricing](https://www.salesforce.com/healthcare-life-sciences/health-cloud/data-cloud-for-health/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [AI Agents in Healthcare: Benefits & Use Cases](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-agents-in-healthcare/): AI agents in healthcare are revolutionizing patient care through automated diagnostics, personalized treatment plans, and 24/7 virtual health support.
- [Agentforce for Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/): Agentforce allows payers, providers, and public health agencies to deploy trusted agentic AI solutions they can put to work right away.
- [Provider Network Management](https://www.salesforce.com/healthcare-life-sciences/health-cloud/provider-network-management/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [AI in Health Insurance: Transforming Patient Care](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-healthcare-insurance-guide/): Learn how AI in health insurance automates claims, reduces errors, and delivers more accurate approvals, ensuring patients get timely, quality care.
- [Guide to Conversational AI in Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-healthcare/conversational-ai/): Discover how conversational AI is transforming healthcare, from improving patient engagement to automating administrative tasks.
- [AI in medicine is transforming the practice of healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-medicine/): AI in medicine is streamlining healthcare operations and improving patient outcomes.
- [The Complete Guide to AI in Healthcare Administration](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/healthcare-administration-guide/): Discover how AI in healthcare administration streamlines workflows, empowers care teams, and optimizes resources for better patient outcomes.
- [Healthcare Agentic AI: Benefits & Use Cases](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/healthcare-agentic-ai/): Learn how agentic AI in Healthcare is changing the way care is delivered by supporting clinical decisions and streamlining workflows.
- [AI in Healthcare: A New Era of Medicine](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-healthcare/): How Is AI Helping Doctors? The Benefits of AI in Healthcare
- [AI in clinical trials](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-clinical-trials/): AI in clinical trials is making quicker, more efficient, and patient-centric research possible.
- [How Is AI Helping Doctors? The Benefits of AI in Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/how-ai-helps-doctor/): Learn how AI helps doctors improve the efficiency and effectiveness of healthcare services.
- [AI in Medical Billing: Use Cases and Future Predictions](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/medical-billing/): Learn how AI in medical billing automates tasks, reduces errors and boosts efficiency in healthcare.
- [Health Cloud Pricing](https://www.salesforce.com/healthcare-life-sciences/health-cloud/pricing/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [Pharma AI: Revolutionizing Drug Development](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/pharma-ai/): Pharma AI brings life-saving therapies to market faster, with lower costs and improved patient outcomes.
- [What Is Interoperability in Healthcare?](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/healthcare-data-interoperability/): Discover what healthcare data interoperability is, why it matters, and how seamless data exchange improves patient care, efficiency, and outcomes.
- [Best Healthcare CRM for Providers](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/): Learn how a healthcare CRM can help consolidate data and streamline care processes to lower costs, boost productivity, and deliver faster care.
- [What is Healthcare Software? A Comprehensive Overview](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/guide/): Learn healthcare software's potential in transforming organizations for both providers and patients.
- [What Are EHR Systems in Healthcare?](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/ehr-systems-guide/): Electronic Health Records (EHRs) provide a comprehensive view of a patient's medical history.
- [Healthcare CRM Software: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/healthcare-crm-guide/): Learn how a healthcare CRM can help you enhance patient relationships. Find features and benefits of medical CRM software.
- [Using AI-Powered Patient Engagement Software in Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-engagement-software/): Improve healthcare experience and patient satisfaction with AI-powered patient engagement software.
- [Patient Management Software: A Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-management-software/): Patient management software is designed to collect relevant data from medical devices. It is designed to assist in the collection, organization, or analysis of patient data.
- [Top 20 Types of Medical Software Transforming Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/medical-software-guide/): Medical software, integrated with new cloud-based platforms, is revolutionizing healthcare.
- [Patient Engagement: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-engagement-guide/): Here's how to create a patient engagement strategy that is compliant, reduces operational costs, and scales by therapeutic area.
- [Patient Management: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-management-guide/): Learn patient management best practices and the components of a successful patient management program.
- [Guide to patient experience](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-experience-guide/): Patient experience encompasses every encounter a patient has with the healthcare system. Learn about the importance of the patient experience, its elements, and the benefits of a positive patient experience.
- [Healthcare Interoperability Solutions](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/healthcare-interoperability/): Salesforce leads in healthcare interoperability with standards-aligned innovations, an open ecosystem, & partner integrations for seamless data sharing.
- [What if AI could revolutionize the future of life sciences?](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/how-ai-can-revolutionize-life-sciences/): Explore the bold ideas and expert perspectives on how AI can revolutionize life sciences across clinical, commercial, and patient engagement.
- [Agentforce: AI for Life Sciences & Pharma](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/): Agentforce for Life Sciences offers the essential building blocks for Pharma, Biotech, Biopharma, Consumer & Animal Health, and MedTech companies to deploy trusted AI solutions that work with minimal setup.
- [AI in Life Sciences: Advancements Shaping the Industry](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/guide/): Discover how AI in life sciences is personalizing medicine and  enhancing clinical trials.
- [Patient Relationship Management: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-relationship-management/): Learn more about patient relationship management including definitions and best practices for a successful PRM strategy.
- [How Agentic AI in Pharma is Revolutionizing Healthcare](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/agentic-ai-in-pharma/): Agentic AI in pharma is revolutionizing healthcare by accelerating drug discovery, personalizing treatments, and improving patient outcomes.
- [Life Sciences CRM for Pharma & MedTech](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/): Learn how a life sciences CRM can streamline your operations with features that improve access to therapy, provider engagement, and commercial excellence.
- [Advanced Therapy Management Pricing - Life Sciences Cloud](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/advanced-therapy-management-pricing/): Explore pricing for Advanced Therapy Management add-on for Salesforce Life Sciences Cloud. Scale complex therapies with multi-step scheduling and more.
- [HCP Targeting in 2025: Strategies to Engage Providers](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-targeting/): Learn HCP targeting, segmentation, and data-driven strategies for effective provider engagement.
- [HCP Pharma: How to Engage Healthcare Professionals](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-pharma/): See how pharma engages HCPs, improves care, and overcomes challenges in provider relationships. Plus, learn best practices HCP pharma engagement.
- [Analytics for Health and Life Sciences Pricing](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/analytics-for-health-and-life-sciences/): Explore pricing for Salesforce Health and Life Sciences Analytics. Get access to analytic dashboards and artificial intelligence.
- [Intelligent HCP Engagement with Life Sciences Cloud](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/customer-engagement/): Transform how your sales, marketing, and commercial teams work with an agent-first experience using Salesforce Life Sciences Cloud for Customer Engagement, powered by Agentforce.
- [What Is HCP Engagement? Key Strategies for Success](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-engagement/): HCP engagement is teamwork between healthcare professionals and pharma reps to improve patient outcomes. Explore digital tools for better care.
- [Key Account Management in Pharma: 2025 Strategies](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/pharma-key-account-management/): Key account management involves forging meaningful relationships with your top customers. These strategies can strengthen pharma KAM collaborations.
- [HCP CRM Tools & Solutions to Increase HCP Engagement](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-crm/): CRM tools help healthcare providers streamline outreach, improve data, and engage providers efficiently. Here are the top HCP CRM tools to consider.
- [Best Medical Device CRM & MedTech Software](https://www.salesforce.com/healthcare-life-sciences/medtech-automation-solutions/): Transform stakeholder engagement with MedTech automation solutions powered by data, AI, and automation for better business and health outcomes.
- [Pharmaceutical Software 2025 Guide](https://www.salesforce.com/healthcare-life-sciences/pharma-software/guide/): Discover how pharmaceutical software streamlines R&D, clinical trials, compliance, and HCP engagement in this 2025 guide to top tools and trends.
- [Participant Recruitment and Enrollment](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/participant-recruitment-and-enrollment-pricing/): Explore pricing for Salesforce Participant Recruitment and Enrollment clinical application. Efficiently screen and recruit patients for clinical trials.
- [Healthcare Payer Solutions & Administration Software](https://www.salesforce.com/healthcare-life-sciences/payer-administration-software/): Learn how Healthcare payer solutions can curate trusted experiences for health insurers by connecting and automating business processes from quote to care.
- [Pharmacy Management Software: A Guide](https://www.salesforce.com/healthcare-life-sciences/pharma-software/what-is-pharmacy-management-software/): Pharmacy management software is designed to help improve pharmacy operations, promote better patient health outcomes, and increase ongoing revenue.
- [Patient Centricity: Definition & Best Practices](https://www.salesforce.com/healthcare-life-sciences/pharma-software/patient-centricity/): What is patient-centricity? Learn how to put patients first by employing the right tools and using data to help your business thrive.
- [What Are IRT Clinical Trials: A Comprehensive Guide](https://www.salesforce.com/healthcare-life-sciences/pharma-software/irt-in-clinical-trials/): IRT clinical trials are transforming the life sciences industry. IRT offers powerful solutions that increase efficiency and enhance patient outcomes.
- [Piedmont Healthcare Boosts Patient Engagement During a Crisis.](https://www.salesforce.com/healthcare-life-sciences/piedmont-healthcare-covid-response/): See how Piedmont Healthcare transformed its call center to help more patients.
- [Best Pharma CRM Software](https://www.salesforce.com/healthcare-life-sciences/pharma-software/): Learn how pharma CRM software can use automation to break data silos and deliver curated therapy specific support programs from clinical to commercial.
- [A Guide to Clinical Trial Management Systems (CTMS)](https://www.salesforce.com/healthcare-life-sciences/pharma-software/clinical-trial-management-software/): A clinical trial management system, or CTMS, is a specialized software solution built to address the challenges clinical trial teams face.
- [Trailhead: Skill Up for the Future](https://www.salesforce.com/learn-with-trailhead/): Learn at your own pace with learning paths designed just for you.
- [Agentforce for Technology](https://www.salesforce.com/high-tech/artificial-intelligence/): Discover how Salesforce uses AI in tech to boost revenue and productivity for technology companies. Embed AI in your workflow to drive sales and engagement.
- [Public Health Solutions & Case Management Software](https://www.salesforce.com/healthcare-life-sciences/public-health-solutions/): Learn how public health case management software can enable efficient use of resources to save taxpayer dollars while proactively manage public health crises.
- [CRM for High Tech Software Companies | SaaS CRM](https://www.salesforce.com/high-tech/): Salesforce's CRM for software companies help the high tech industry grow faster and efficiently. Utilize AI + Data within a SaaS CRM to unlock new opportunities.
- [Heroku: The Custom Cloud Application AI Platform](https://www.salesforce.com/heroku/): Build, deploy, & scale apps with Heroku's cloud AI platform. Utilize open-source tools & managed services. Unlock powerful AI app development.
- [How IBM´s collaborative communities build a more vibrant work culture](https://www.salesforce.com/high-tech/ibm-collaborative-communities-work-culture/): Learn how IBM collaborates to build deeper employee, partner, and customer connections.
- [Heroku Pricing](https://www.salesforce.com/heroku/pricing/): Explore Heroku pricing plans and find the right fit for your app. See what's included in each package to choose the best option for your needs.
- [Best Revenue Software for Tech Companies](https://www.salesforce.com/high-tech/revenue-software/): Learn how Salesforce's revenue software for tech companies can help you drive cost-efficient growth, while managing your entire product-to-cash cycle.
- [Company Management Software by Industry](https://www.salesforce.com/industries/): Company management software helps financial, healthcare, retail, and other industries work efficiently. See Salesforce industry solutions to match your needs.
- [Unified Learning Programs (UWI)](https://www.salesforce.com/learningprograms/): Unified Learning Programs (UWI)
- [Editions and Pricing - Life Sciences Cloud](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/pricing/): Explore the different editions and pricing for Salesforce Life Sciences Cloud and relevant add-ons, and find the right solution based on your business needs.
- [PRM Software & Solutions for Tech Companies](https://www.salesforce.com/high-tech/prm-software/): PRM software & solutions by Salesforce helps technology companies grow their revenue faster, by managing partners and their affiliate programs.
- [AI Agents for Manufacturing Success](https://www.salesforce.com/manufacturing/artificial-intelligence/ai-agents-for-manufacturing/): Discover how AI agents for manufacturing can boost efficiencies and drive automation across your entire organization.
- [Agentforce for Industries](https://www.salesforce.com/industries/artificial-intelligence/): Improve productivity and personalization for your industry with trusted agentic AI solutions in the flow of work. Explore Agentforce for Industries today.
- [Built for Manufacturers: Unify Digital Experiences](https://www.salesforce.com/manufacturing/built-for-manufacturers/): Learn how one unified platform can help you serve your customers smarter, better, and faster.
- [Salesforce for Manufacturing](https://www.salesforce.com/manufacturing/): Find a manufacturing CRM that accelerates innovation with AI and automation. Deliver fast time to value, enhance customer experiences, unlock just-in time collaboration.
- [Automation in Manufacturing](https://www.salesforce.com/manufacturing/automation/): Learn how manufacturers are surging to hyperautomation to improve customer service experiences.
- [Agentforce for Manufacturing](https://www.salesforce.com/manufacturing/artificial-intelligence/): Deploy manufacturing agentic AI solutions that require no setup. Integrate AI directly into workflows to accelerate tasks & personalize experiences.
- [What is AI for Manufacturing? Use Cases & Examples](https://www.salesforce.com/manufacturing/artificial-intelligence/guide/): Learn about artificial intelligence for the manufacturing industry. Find definitions, strategies, and use cases of AI in manufacturing.
- [Streamline Channel Sales with an Intelligent Rebate Strategy](https://www.salesforce.com/manufacturing/channel-revenue-management/rebate-management/): Achieve visibility and flexibility for your rebate programs that will improve channel engagement.
- [Experience Cloud Pricing](https://www.salesforce.com/manufacturing/cloud/experience-cloud/): Discover additional features and capabilities of Experience Cloud for Manufacturing.
- [Rebate Management Pricing](https://www.salesforce.com/manufacturing/channel-revenue-management/pricing/): Explore pricing for Rebate Management for Salesforce Manufacturing Cloud and find the right solution for your business needs.
- [Manufacturing Intelligence Pricing](https://www.salesforce.com/manufacturing/cloud/manufacturing-intelligence/): Discover additional features and capabilities of Manufacturing Intelligence for Manufacturing.
- [Manufacturing Cloud - Sales](https://www.salesforce.com/manufacturing/cloud/sales/): Learn how Manufacturing Cloud for Sales can surface new opportunities & manage customer agreements, long-term projects, and accurate demand forecasts.
- [Manufacturing Cloud](https://www.salesforce.com/manufacturing/cloud/): Learn how Manufacturing Cloud can help you power your customer-centric operations with cloud manufacturing software that unifies the value chain.
- [Channel Revenue Management Software for Manufacturing](https://www.salesforce.com/manufacturing/channel-revenue-management/): Channel Revenue Management automates operations, enhances partner engagement, & drives revenue by managing inventory, rebates, & payouts.
- [Manufacturing Cloud - Service](https://www.salesforce.com/manufacturing/cloud/service/): Learn how you can enable faster and smarter manufacturing service experiences with the best manufacturing customer service & experience software.
- [How Hilti Accelerated Its Digital Transformation During Crisis](https://www.salesforce.com/manufacturing/how-hilti-accelerated-digital-transformation/): Discover how Customer 360 helps Hilti build better customer experiences. Special guest: LT Smooth.
- [Connected Assets](https://www.salesforce.com/manufacturing/connected-assets/): Learn how Connected Assets lets you unlock peak asset performance with intuitive visualization, predictive maintenance, and optimization.
- [Manufacturing Data Strategy: Complete Guide](https://www.salesforce.com/manufacturing/data/): Building a solid manufacturing data strategy for an AI-led future requires integrating and harmonizing your data and systems.
- [Loyalty Beyond Discounts: How Manufacturers Can Engage Channel Partners](https://www.salesforce.com/manufacturing/manufacturer-loyalty-programs/): Learn how to capture both wallet share and mindshare with manufacturer loyalty programs.
- [Manufacturing Operations Management Software](https://www.salesforce.com/manufacturing/operations-management-software/): Learn how you can use the best Manufacturing operations & revenue management software to align sales and operations with accurate demand forecasting.
- [How Better Connections Between OEMs and Dealers Drive Better Connections with Customers](https://www.salesforce.com/manufacturing/oem-manufacturer-dealer-connections/): Improve the Customer Experience through OEM and Dealer Collaboration
- [Manufacturing Customer Service Software](https://www.salesforce.com/manufacturing/customer-service-software/): Learn how you can enable faster and smarter manufacturing service experiences with the best manufacturing customer service & experience software.
- [Manufacturing Software](https://www.salesforce.com/manufacturing/software/): Explore the full suite of manufacturing software offered by Salesforce Manufacturing.
- [Manufacturing Partner & Channel Engagement Software](https://www.salesforce.com/manufacturing/partner-channel-engagement-software/): Drive greater channel partner visibility, self service engagement, and performance with the best manufacturing partner & channel engagement software.
- [6 Manufacturing Trends to Watch (2024)](https://www.salesforce.com/manufacturing/trends/): Stay ahead of the latest manufacturing trends of 2024. Discover the top insights, strategies, and advancements in the industry to boost your business.
- [Marketing Software by Salesforce Marketing Cloud](https://www.salesforce.com/marketing/): Unlock and action your data, deploy campaigns faster with AI, and scale 1:1 personalization.
- [Account-Based Marketing (ABM)](https://www.salesforce.com/marketing/account-based-marketing-guide/): Account-Based Marketing, or ABM, marketing strategy focuses on high-value customer accounts by offering personalized 1-to-1 experiences and content to build stronger relationships and drive growth.
- [AI for Marketers Course: Free Online Training](https://www.salesforce.com/marketing/ai/ai-marketing-course/): Explore free AI courses for marketers online. Learn more about AI in marketing with resources, hands-on training, and interactive quizzes.
- [Agentic Marketing Platform: Next-Gen Marketing Cloud](https://www.salesforce.com/marketing/agentic-marketing/): Next-Gen Marketing Cloud is a complete agentic marketing solution, natively built on Salesforce's core platform. Learn more about AI agents for marketing.
- [What is Affiliate Marketing and How to Get Started?](https://www.salesforce.com/marketing/affiliate-marketing/): Affiliate marketing involves promoting another business's products or services online in return for a small affiliate commission after each sale. Learn more.
- [AI Agents for Marketing: Definition & Use Cases (2025)](https://www.salesforce.com/marketing/ai/ai-agents-for-marketing/): We will introduce you to how AI agents for marketing can help you win customers while also making your internal teams more productive and cohesive.
- [Account-Based Marketing (ABM) Course: Free Online Training](https://www.salesforce.com/marketing/account-based-marketing-guide/abm-course/): Explore free account-based marketing courses online. Learn more about ABM with resources, hands-on training, and interactive quizzes.
- [AI Marketing Tools by Marketing Cloud](https://www.salesforce.com/marketing/ai/): Use agentic AI tools that not only assist, but act-creating and optimizing marketing campaigns.
- [Agentic Marketing Guide](https://www.salesforce.com/marketing/ai/agentic-marketing-guide/): 5 Steps to Agentic Marketing: A Practical Guide for Modern Marketers.
- [Manufacturing Cloud Pricing](https://www.salesforce.com/manufacturing/cloud/pricing/): Explore pricing for Salesforce Manufacturing Cloud and find the right solution for your business needs.
- [20 Best AI Marketing Tools in 2025](https://www.salesforce.com/marketing/ai/best-ai-marketing-tools/): Explore the 20 best AI marketing tools to automate workflows, enhance personalization, and optimize campaigns for smarter strategy in 2025.
- [AI Lead Generation Fundamentals](https://www.salesforce.com/marketing/ai/lead-generation/): Discover how AI lead generation improves efficiency, scalability, and personalization in marketing to increase lead conversion and engagement.
- [What is AI Marketing?](https://www.salesforce.com/marketing/ai/guide/): Learn how AI marketing can help enhance customer experiences and productivity, plus what's ahead for AI marketing and best practices to build into your workflow.
- [The Complete Guide to Chatbot Marketing](https://www.salesforce.com/marketing/ai/chatbot-marketing/): Discover the power of chatbot marketing, including its benefits and implementation and integration strategies.
- [Machine Learning in Marketing: A Guide (2024)](https://www.salesforce.com/marketing/ai/machine-learning/): Learn how machine learning and AI can help solve day-to-day marketing problems, including automating repetitive tasks, analyzing data & making predictions.
- [AI for SEO: Your Guide for 2025](https://www.salesforce.com/marketing/ai/seo-guide/): What is AI SEO and how do you use it to improve your SEO strategies? Learn how to use AI to help rank higher in search engines here.
- [Digital Marketing Analytics Tools](https://www.salesforce.com/marketing/analytics/): With digital marketing analytics tools, harness and unify business data to provide insights that power business impact. Learn more about Marketing Analytics.
- [What is AI Singularity?](https://www.salesforce.com/marketing/ai/what-is-ai-singularity/): Unravel the concept of the AI Singularity, a theoretical point where artificial intelligence exceeds human intelligence, reshaping marketing and customer experience.
- [Social Media AI](https://www.salesforce.com/marketing/ai/social-media-guide/): Understand how AI for social media is transforming audience engagement. Explore the potential of artificial intelligence for enhancing marketing strategies.
- [Digital Marketing Tools by Marketing Cloud](https://www.salesforce.com/marketing/all-products/): Marketing - All Marketing Products
- [Drive results with data-led digital marketing.](https://www.salesforce.com/marketing/analytics/let-your-data-lead/): Turn insights into outcomes with the marketing analytics platform made by marketers, for marketers.
- [Introducing Marketing Intelligence](https://www.salesforce.com/marketing/analytics/introducing-marketing-intelligence/): Your agentic marketing analytics solution built on the Salesforce Platform to help you improve ad campaign performance and reduce wasted spend.
- [Marketing Analytics: Definition & Strategies](https://www.salesforce.com/marketing/analytics/guide/): Marketing analytics is the practice of collecting marketing data, analyzing it across sources, and finding valuable insights. Learn more in our guide.
- [The Ultimate Guide to Marketing Intelligence](https://www.salesforce.com/marketing/analytics/what-is-marketing-intelligence/): Discover how to successfully collect, analyze, and use marketing intelligence to transform raw data into actionable insights.
- [Marketing Cloud Intelligence Pricing](https://www.salesforce.com/marketing/analytics/pricing/): Use marketing intelligence tools for all your marketing data, investments, KPIs, and decisions. Find pricing information for Marketing Cloud Intelligence.
- [Marketing ROI (Return on Investment) Defined](https://www.salesforce.com/marketing/analytics/roi-guide/): Marketing ROI is the return on investment your company receives from all your marketing activities. Learn about its importance and how to calculate it.
- [5 Best Marketing Analytics Tools for 2025](https://www.salesforce.com/marketing/analytics/tools/): Make smarter marketing decisions in 2025.  Use real-time insights and predictive analytics to understand customers and optimize your campaigns.
- [Benefits of Marketing Automation](https://www.salesforce.com/marketing/automation/benefits/): Discover how marketing automation can improve sales efficiency, nurture leads, and personalize customer journeys.
- [Marketing Automation Tools: Benefits & Key Features](https://www.salesforce.com/marketing/automation/tools/): Learn how these features of marketing automation tools can help you capture, score, grade, and nurture the best sales leads.
- [Marketing Automation Software](https://www.salesforce.com/marketing/automation/): Drive customer engagement and maximize ROI with marketing engagement software on the world's #1 CRM. Learn more about Marketing Automation from Salesforce.
- [What is Marketing Automation?](https://www.salesforce.com/marketing/automation/guide/): Marketing automation is a technology that manages marketing processes and campaigns with little human assistance. Learn the basics of how marketing automation works.
- [4 Types of Marketing Automation to Understand](https://www.salesforce.com/marketing/automation/types/): Take a look at these four types of marketing automation, and see how each is suited to the specific marketing and sales needs of a given market segment.
- [Deliver B2B marketing that speaks to every buyer.](https://www.salesforce.com/marketing/b2b-automation/speak-to-every-buyer/): Strengthen your strategy with how-to resources, success stories, helpful tools, and more.
- [Brand Strategy: Definition & Guide](https://www.salesforce.com/marketing/brand-strategy/): Discover how an effective brand strategy helps differentiate a brand, builds customer trust, and future-proofs a business.
- [B2B Marketing Automation Platform](https://www.salesforce.com/marketing/b2b-automation/): Marketing Cloud Account Engagement is a B2B marketing automation platform that helps you drive efficient growth with marketing and sales alignment.
- [When business grows, your marketing efforts should too.](https://www.salesforce.com/marketing/b2b-automation/time-to-value-guide/): When business grows, your marketing efforts should too.
- [What Is Inbound Marketing? Definition & Strategies](https://www.salesforce.com/marketing/b2b-automation/inbound-marketing-guide/): Learn what inbound marketing is and how it can help grow your business. Discover benefits, types, and strategies.
- [B2B Content Marketing Best Practices](https://www.salesforce.com/marketing/b2b-automation/b2b-marketing-guide/b2b-content-marketing/): Master B2B content marketing with this guide, which covers strategy, content types, distribution tips, and measurement methods to maximize ROI.
- [What Are Marketing Campaigns?](https://www.salesforce.com/marketing/campaigns/): Wondering how to get your marketing campaign off the ground, or just need a refresher in the basics? Here's all you need to know.
- [What Is B2B Marketing? Definition, Types, and Strategies](https://www.salesforce.com/marketing/b2b-automation/b2b-marketing-guide/): Learn how B2B (business to business) marketing can help business connect with audiences that matter to deliver compelling experience and drive revenue.
- [What is a Customer Engagement Score?](https://www.salesforce.com/marketing/customer-engagement-score/): Find out how to calculate customer engagement scores and use them for audience segmentation.
- [What are Marketing Channels? Definition and Types](https://www.salesforce.com/marketing/channels/): Marketing channels are the platforms and strategies businesses use to reach customers, from social media and SEO to direct sales and partnerships.
- [Content Strategy: What is it, & How to Create One?](https://www.salesforce.com/marketing/content-strategy/): A content strategy is a roadmap to producing and distributing valuable content that attracts, engages, and converts your target audience. Learn more.
- [What is Campaign Management Software?](https://www.salesforce.com/marketing/campaign-management-software-guide/): Explore the power of campaign management software. Streamline your marketing efforts with tools for planning, executing, and analyzing campaigns efficiently.
- [What is Content Marketing Software?](https://www.salesforce.com/marketing/content-marketing-software-guide/): Content marketing software plays a crucial role in helping users create, store, manage, distribute, and measure the effectiveness of their content.
- [The Customer Journey: Definition, Stages, & Mapping](https://www.salesforce.com/marketing/customer-journey/): Here's how a customer journey strategy can help you reimagine your relationship with your customers, create a better experience for them, and improve your marketing and remarketing outcomes.
- [What Is User Journey Mapping?](https://www.salesforce.com/marketing/customer-journey/user-journey-mapping/): Discover user journey mapping techniques to improve user experiences, boost customer satisfaction, and drive successful outcomes for your business.
- [Customer Lifecycle Management](https://www.salesforce.com/marketing/customer-lifecycle-management/): Customer lifecycle management is a tool or suite of tools that help ensure that leads and clients are receiving high-quality, personalized service at all times.
- [What Is Customer Journey Analytics?](https://www.salesforce.com/marketing/customer-journey/analytics/): Discover how customer journey analytics helps businesses enhance customer experiences to build brand loyalty and increase ROI.
- [What Is Customer Relationship Marketing?](https://www.salesforce.com/marketing/customer-relationship-marketing/): No matter the industry, no matter the audience, the key to establishing a productive, on-going relationship with your customers is storytelling.
- [Marketing Cloud Account Engagement Pricing](https://www.salesforce.com/marketing/b2b-automation/pricing/): Find pricing for Marketing Cloud Account Engagement, a B2B marketing automation platform that helps you drive growth and alignment.
- [CRM vs. CDP: What's the Difference?](https://www.salesforce.com/marketing/data/cdp-vs-crm/): Discover the key distinctions between Customer Data Platforms (CDPs) and Customer Relationship Management (CRM) systems.
- [Customer Data Platform Data Cloud](https://www.salesforce.com/marketing/data/): Data Cloud gives you a complete view of your customer across marketing, commerce, sales, and service. Activate across email, mobile, advertising, web, and CRM.
- [Customer Database Management Software](https://www.salesforce.com/marketing/data/customer-database/): Increase your knowledge of customer databases to help your customers with problems and build brand awareness.
- [Best Digital Advertising Platform](https://www.salesforce.com/marketing/data-advertising/): Create highly focused campaigns with first-party data. Lower acquisition costs and boost ROI with the power of Data Cloud.
- [Data Driven Marketing](https://www.salesforce.com/marketing/data-driven-marketing/): Data driven marketing crafts effective online strategies that leverage real-time data to attract the right customers to your website, delivering the results your business requires.
- [Customer Data Platform (CDP) Pricing](https://www.salesforce.com/marketing/data/pricing/): Unify real-time data from marketing, sales, commerce, service, loyalty, and beyond. Find pricing information for Salesforce's customer data platform.
- [What is a Customer Profile? + How to Build Them](https://www.salesforce.com/marketing/data/customer-profile/): Customer profiles help create portraits of your target audience, but not all are created equal. Learn how to create comprehensive customer profiles here.
- [What is Identity Resolution?](https://www.salesforce.com/marketing/data/customer-identity-resolution/): Customer identity resolution is the process of unifying data from many sources to create effective, personalized marketing strategies. Get started today.
- [What is a Customer Data Platform (CDP)?](https://www.salesforce.com/marketing/data/what-is-a-customer-data-platform/): Learn how a Customer Data Platform or (CDP) can unlock unprecedented insight into your customers and marketing campaigns.
- [What Is a Unified Customer Profile?](https://www.salesforce.com/marketing/data/unified-customer-profile/): It's hard to have a true 360-degree view of your customer without having a unified customer profile. What is it, and how can you get it?
- [What is a Data Flow Diagram? A Guide](https://www.salesforce.com/marketing/data/data-flow-diagram-guide/): Learn what a data flow diagram is, how they can transform your organization's raw data into actionable insights, and examples in this guide.
- [What is Data Tracking?](https://www.salesforce.com/marketing/data/tracking-guide/): Learn how to supercharge your marketing with data tracking. Learn how to optimize campaigns and boost ROI through effective data-driven strategies.
- [Meet Salesforce Marketing Cloud](https://www.salesforce.com/marketing/demo/marketing-cloud-demo-overview/): Deliver greater customer engagement with the marketing platform built on the world's #1 CRM.
- [How to Buy a Customer Data Platform](https://www.salesforce.com/marketing/data/what-is-a-customer-data-platform/buying-guide/): Read How to Buy a Customer Data Platform.
- [Customer Data Platform-How it Works](https://www.salesforce.com/marketing/data/what-is-a-customer-data-platform/how-it-works/): What is a customer data platform (CDP) and what can it do for your business? Here's everything you need to know.
- [Database Marketing for Business Growth](https://www.salesforce.com/marketing/database-marketing/): Learn what database marketing is, how it works, the benefits, and how to overcome database challenges in this guide.
- [Best Digital Marketing Software: 30+ Tools (2025)](https://www.salesforce.com/marketing/digital-marketing/best-software/): Explore the best digital marketing software in 2025, including top tools for CRM, email marketing, SEO, and more to elevate your marketing strategy.
- [Digital Marketing Course: Free Online Training](https://www.salesforce.com/marketing/digital-marketing/digital-marketing-course/): Explore free digital marketing courses online. Learn more about digital marketing with resources, hands-on training, and interactive quizzes.
- [Digital Marketing: A Complete Guide](https://www.salesforce.com/marketing/digital-marketing/): Discover how digital marketing can help your company reach its goals. Learn more about its benefits, best practices, and types.
- [AI in Email Marketing: A Complete Guide (2025)](https://www.salesforce.com/marketing/email/ai/): Are you using AI in email marketing yet? See how this technology can help you level up your email efforts and reach more customers.
- [Email Marketing Automation Guide](https://www.salesforce.com/marketing/email/automation-guide/): Learn how you can become an expert in automated email marketing and get more information about software that can help you produce better results.
- [What Is Email Marketing? Definition & Tips (2025)](https://www.salesforce.com/marketing/email/): What is email marketing, and how can this digital marketing channel help businesses connect with potential customers, raise brand awareness, build customer loyalty, and promote marketing efforts?
- [Email Marketing Benchmarks (2024)](https://www.salesforce.com/marketing/email/benchmarks/): Understanding email marketing metrics & benchmarks can help you optimize campaigns and understand where you stand relative to industry standards.
- [Distributed Marketing from Salesforce](https://www.salesforce.com/marketing/distributed-marketing/): Learn more about how distributed marketing bridges the gap between corporate marketing and local marketing.
- [10 Best Email Marketing Platforms in 2025](https://www.salesforce.com/marketing/email/best-email-marketing-platform/): Discover the 10 best email marketing platforms in 2025, designed to boost engagement, streamline workflows, and drive higher conversions.
- [Ecommerce Marketing Software](https://www.salesforce.com/marketing/ecommerce/): Successful brands are building customer-driven relationships. Create a better shopping experience with ecommerce marketing software.
- [6 Email Marketing Best Practices for Growth](https://www.salesforce.com/marketing/email/best-practices/): Email marketing best practices and a data-based strategy are a marketer's most effective tools. These six tips can help guide your business.
- [Bulk Email Marketing Software Guide](https://www.salesforce.com/marketing/email/bulk-email-software-guide/): Learn more about the software that can help you tap into the potential of bulk email marketing in order to increase revenue and grow your brand.
- [Email Blast Best Practices: A Mass Email Guide](https://www.salesforce.com/marketing/email/blast/): Mass emails can generate interest in your business and keep you connected to customers. Learn more about email blasts.
- [The Best Time To Send Marketing Emails (2025)](https://www.salesforce.com/marketing/email/best-time-to-send-emails/): Learn the best time to send marketing emails by industry and how to use email automation, scheduling tools, and AI to streamline your workflow.
- [Email Campaign Basics and Best Practices](https://www.salesforce.com/marketing/email/campaigns/): Learn the basics of email campaigns and best practices for creating, maintaining, and monitoring them in this guide.
- [What is Email Deliverability? Best Practices & Tips](https://www.salesforce.com/marketing/email/deliverability/): How can you make sure you're all set up for email deliverability? Start with this guide, which helps you reach your subscribers' inboxes.
- [Email Marketing & CRM: A Guide](https://www.salesforce.com/marketing/email/crm/): Email marketing is a consistently performing marketing channel. Learn how your business can Increase its ROI from email by integrating a CRM.
- [What is Drip Marketing? Campaign Tips & Strategies](https://www.salesforce.com/marketing/email/drip-marketing/): With a well-planned drip marketing email campaign, you can turn leads into sales and build customer relationships that last. Here's how.
- [Email Design Best Practices: Tips for Marketers](https://www.salesforce.com/marketing/email/design-best-practices/): Discover key content and design tips to take into consideration when creating your email campaigns.
- [Email Personalization: A Marketing Guide](https://www.salesforce.com/marketing/email/personalization/): Learn more about personalized email marketing and how it can give you the power to build strong relationships with the people who matter most.
- [Email Marketing Customer Journey Guide](https://www.salesforce.com/marketing/email/customer-journeys/): Learn how an email marketing customer journey creates meaningful touchpoints, nurturing engagement and driving conversions with automated precision.
- [Email Marketing Course: Free Online Training](https://www.salesforce.com/marketing/email/email-marketing-course/): Explore free email marketing courses designed to enhance your skills as an email marketer. Start learning with free online training today.
- [A Complete Guide to Ecommerce Email Marketing Strategies](https://www.salesforce.com/marketing/email/ecommerce-email-marketing/): Ecommerce email marketing uses strategic email campaigns to nurture leads, recover abandoned carts, & retain customers with relevant, timely messages.
- [What Is Email Segmentation?](https://www.salesforce.com/marketing/email/segmentation/): With a proper email segmentation strategy, you can form better relationships with customers. Here's how you can get started.
- [How to Build an Email List: Strategies for 2025](https://www.salesforce.com/marketing/email/list/): Wondering how to build your email list? Start here. This guide shows how to get started, how to optimize, and what to look out for.
- [Email Opt-In: Marketing Best Practices & Tips](https://www.salesforce.com/marketing/email/opt-in/): Want to grow your email list and connect with customers? Start by learning the basics of opt-in email marketing today.
- [Email Subject Lines: Top Tips & Best Practices](https://www.salesforce.com/marketing/email/subject-lines/): Want to get people to open your emails? Discover why email subject lines are important, best practices for writing them and examples here.
- [Engagement Marketing Tools](https://www.salesforce.com/marketing/engagement/): Engagement marketing tools from Salesforce help you build customer relationships efficiently with personalized marketing and automated journeys.
- [What is EDM Marketing, and How Does it Work?](https://www.salesforce.com/marketing/engagement/email-marketing/edm-marketing/): Electronic direct mail (EDM) is a digital marketing strategy that involves promoting your company's products or services via email. Learn more.
- [What is a BCC Email & How can I Use It Correctly?](https://www.salesforce.com/marketing/engagement/email-marketing/bcc-emails/): BCC, which stands for 'Blind Carbon Copy' is an email feature that lets you send an email to additional recipients without revealing their addresses to others.
- [Email Tracking: The Beginners Guide](https://www.salesforce.com/marketing/email/tracking/): Unlock the power of email tracking with our beginners guide. Learn how to monitor opens, clicks, and more to optimize your campaigns for success.
- [SMS Marketing Guide: Benefits, Tips, & Tools](https://www.salesforce.com/marketing/engagement/mobile-marketing/sms-marketing-guide/): Understand the basics of SMS marketing, also known as text marketing. Find best practices to incorporate text messaging in your marketing mix.
- [What Is Geofencing Marketing? Guide To Getting Started](https://www.salesforce.com/marketing/engagement/mobile-marketing/geofencing-guide/): Marketing has been taken to the next level with geofencing, which gives companies the ability to advertise to potential customers within a certain geographic radius.
- [Customer Journey Mapping: A Complete Guide](https://www.salesforce.com/marketing/engagement/journey-orchestration/customer-journey-mapping/): With customer journey mapping, you can tell the story of your customers' experiences with your brand across all touchpoints. Read on to learn more about customer journey maps.
- [Email Marketing Software](https://www.salesforce.com/marketing/engagement/email-marketing/): When you power your email marketing with the #1 platform in market, you lift other channels, engage more subscribers, and make the most of every dollar.
- [Marketing Cloud Engagement Pricing](https://www.salesforce.com/marketing/engagement/pricing/): Find pricing information for engagement marketing tools to personalize and automate email, mobile, and web journeys for customers at scale.
- [Mobile Marketing Solutions](https://www.salesforce.com/marketing/engagement/mobile-marketing/): Create campaigns with a mobile marketing platform that connects every moment. Deliver experiences that build loyalty, elevate engagement, and maximize ROI.
- [What is a Podcast? 5 Types + Examples](https://www.salesforce.com/marketing/engagement/what-is-a-podcast/): A podcast is an online audio program that you can download and listen to on your computer or mobile. Learn more about what it is and the 5 different types.
- [What is Mobile Marketing?](https://www.salesforce.com/marketing/engagement/mobile-marketing/guide/): Mobile marketing harnesses various distribution channels to promote products and services through mobile devices, including tablets and smartphones.
- [How To Conduct Market Research: A Guide](https://www.salesforce.com/marketing/how-to-conduct-market-research/): Market research is when you gather, analyze, and interpret data about a specific market, industry, or target audience. Learn how to get started here.
- [Experiential Marketing: A Guide](https://www.salesforce.com/marketing/experiential/): Learn how to harness the power of experiential marketing to create brand experiences and multichannel campaigns.
- [What Are Marketing Frameworks?](https://www.salesforce.com/marketing/framework/): Learn what a marketing framework is and how it can become a blueprint for your strategy. It guides how you execute your plan and deliver content to your audience.
- [Learn How to Create a Landing Page](https://www.salesforce.com/marketing/how-to-create-landing-pages/): Learn how to create a landing page, including key tips and strategies that will generate leads and boost your conversions.
- [What is Integrated Marketing? Definition + Guide](https://www.salesforce.com/marketing/integrated-marketing/): Successful integrated marketing campaigns require careful execution and thorough analysis. Learn what integrated marketing is and how to begin today with this guide.
- [Journey Orchestration](https://www.salesforce.com/marketing/engagement/journey-orchestration/): Explore the most powerful journey orchestration tool in marketing technology today. Journey Builder connects all your touchpoints into one experience.
- [How to Create a Marketing Budget](https://www.salesforce.com/marketing/how-to-create-marketing-budget/): Learn how to create a marketing budget to put money toward efforts that will drive growth.
- [Inbound vs. Outbound Marketing: A Guide](https://www.salesforce.com/marketing/inbound-vs-outbound/): Discover the differences between inbound and outbound marketing and how each can grow businesses and engage audiences.
- [Influencer Marketing: 4 Types + How to Get Started](https://www.salesforce.com/marketing/influencer-marketing/): Influencer marketing is a social media marketing strategy that uses credible influencers on platforms like Instagram, Facebook, and TikTok to endorse products.
- [What is Lifecycle Marketing?](https://www.salesforce.com/marketing/lifecycle-marketing/): Lifecycle marketing helps you match marketing content to the right channel. Learn how to build an effective strategy, tools to use, and best practices here.
- [What is Lead Generation? Guide & Best Practices](https://www.salesforce.com/marketing/lead-generation-guide/): When you understand the basics of lead generation, you'll turn interest into conversions. Here's what you need to know.
- [Lead Magnets: A Complete Guide](https://www.salesforce.com/marketing/lead-generation-guide/lead-magnet/): Learn what lead magnets are and how to create them, and explore examples that will help boost your lead generation strategy.
- [Guide to Lead Generation Chatbot](https://www.salesforce.com/marketing/lead-generation-guide/chatbot/): Discover how a lead generation chatbot can streamline your sales process, boost engagement, and qualify leads faster with AI-driven technology.
- [Lead Generation Software Guide](https://www.salesforce.com/marketing/lead-generation-guide/software/): Find out about the benefits of using the latest lead generation software: it's critical in helping sales and marketing teams meet their goals.
- [Grow Your Business with Marketing Automation powered by Agentforce](https://www.salesforce.com/marketing/marketing-cloud-editions/): Find more leads, scale engagement, and grow revenue with marketing software for all businesses, including tools for email marketing, marketing automation, and more.
- [The Top 22 Best Lead Generation Tools of 2025](https://www.salesforce.com/marketing/lead-generation-guide/best-lead-generation-tools/): Explore 22 powerful lead generation tools to streamline capturing, tracking, and nurturing high-quality leads-helping you grow your pipeline faster.
- [Local Marketing: A Complete Guide](https://www.salesforce.com/marketing/local-marketing/): Local marketing is a set of strategies to help potential customers close to your business see and consider your products and services. Get started here.
- [What is a Lookalike (LAL) Audience? A Complete Guide](https://www.salesforce.com/marketing/lookalike-audience/): A lookalike audience helps you reach new customers whose behaviors and traits reflect those of your existing customer base. Learn how to get started here.
- [What is a Loyalty Program? Tips to Keep Customers](https://www.salesforce.com/marketing/loyalty-management/loyalty-programs/): It's more expensive to acquire a new customer than to keep an existing one. That's why customer loyalty programs are a growing priority.
- [How to Build an Effective Referral Program](https://www.salesforce.com/marketing/loyalty-management/referral-programs/): Using a referral program can help companies boost customer loyalty, increase product offerings, and maximize revenue. Learn more about referral marketing.
- [Marketing Statistics: 100+ Insights for 2025](https://www.salesforce.com/marketing/marketing-statistics/): Get essential marketing statistics on AI, social media, PPC, and sales. Use this data-driven guide to understand key trends and power your business growth in 2025.
- [Loyalty Management Software](https://www.salesforce.com/marketing/loyalty-management/): Build customer loyalty with loyalty management software that helps your business engage with customers in more meaningful ways.
- [Marketing vs. Advertising: Key Differences Explained](https://www.salesforce.com/marketing/marketing-vs-advertising/): Discover the differences between marketing vs. advertising, including their goals, techniques, and roles in business growth.
- [What is the Marketing Mix & the 4 Ps of Marketing?](https://www.salesforce.com/marketing/mix/): Marketing mix, also called the 4 Ps of marketing, are: product, price, place, and promotion. Learn how each helps you reach your business' audience here.
- [Marketing Cloud Pricing Editions: Small Business](https://www.salesforce.com/marketing/marketing-cloud-editions/pricing/): Find pricing information about Marketing Cloud Editions for small businesses. Connect teams, deliver campaigns faster with AI, and personalize customer relationships.
- [Loyalty Management Pricing](https://www.salesforce.com/marketing/loyalty-management/pricing/): View Salesforce's Marketing Cloud pricing options, and find the best digital marketing software solution for your enterprise needs.
- [The Ultimate Guide to Omni-Channel Marketing](https://www.salesforce.com/marketing/omnichannel-marketing/): Discover how omni-channel marketing can improve customer engagement, increase customer loyalty, and increase sales.
- [Multi-Touch Attribution: What It Is & Best Practices](https://www.salesforce.com/marketing/multi-touch-attribution/): Learn what multi-touch attribution is, how it helps maximize ROI, best practices & how to get started in this guide.
- [A Guide to Outbound Marketing Strategies](https://www.salesforce.com/marketing/outbound/): Explore the fundamentals of outbound marketing tactics, tools, and trends.
- [Multipliers are based on SKU purchased](https://www.salesforce.com/marketing/partner-connect/): Multipliers are based on SKU purchased
- [Marketing Personalization Software](https://www.salesforce.com/marketing/personalization/): With Marketing Cloud's personalization engine, gain insights about your customers. Use AI to engage them with relevant marketing experiences across channels.
- [What is Performance Marketing & How Does it Work?](https://www.salesforce.com/marketing/performance-marketing/): Performance marketing is a digital marketing strategy where advertisers pay only when a specific action, like a sale or click, is completed. Learn more.
- [AI Personalization: A Complete Guide](https://www.salesforce.com/marketing/personalization/ai/): Artificial intelligence (AI) personalization improves customer experiences by delivering tailored recommendations and marketing strategies to sell more.
- [Cross-Channel Marketing: A Complete Guide](https://www.salesforce.com/marketing/personalization/cross-channel-marketing-guide/): Cross-channel marketing, sometimes also referred to as multichannel marketing, is the strategy of using multiple channels to reach consumers. Learn how to implement your strategy.
- [What is Content Personalization? A Guide (2025)](https://www.salesforce.com/marketing/personalization/content/): Explore content personalization fundamentals and how to create powerful, tailored experiences for your customers.
- [Website Personalization: Benefits & Tips](https://www.salesforce.com/marketing/personalization/guide/website/): Here are three reasons why your business can benefit from website personalization even when times are tough.
- [What is Hyper-Personalization in Marketing?](https://www.salesforce.com/marketing/personalization/hyper-personalization/): Discover how hyper-personalization increases marketing effectiveness with tailored customer experiences that drive results.
- [What is Marketing Personalization?](https://www.salesforce.com/marketing/personalization/guide/): What does personalization really mean? Find out, and see examples of marketing personalization in action.
- [One-to-One Marketing: A Guide (2025)](https://www.salesforce.com/marketing/personalization/one-to-one-marketing/): One-to-one marketing focuses on gathering information about your customers' preferences and designing your marketing campaigns around those results.
- [Omnichannel Personalization: A Guide](https://www.salesforce.com/marketing/personalization/omnichannel/): Learn all about omnichannel personalization and how it can transform your marketing by taking customer experiences to the next level.
- [Marketing Cloud Personalization Pricing](https://www.salesforce.com/marketing/personalization/pricing/): View Salesforce's Marketing Cloud pricing options, and find the best digital marketing software solution for your enterprise needs.
- [What is Zero-Party Data? Definition & Examples](https://www.salesforce.com/marketing/personalization/zero-party-data/): Learn what zero-party data is, why it's important, and how it fuels personalization.
- [Salesforce Message Credits](https://www.salesforce.com/marketing/salesforce-message-credits/): Multipliers differ based on your Edition or Product, subscription start date, destination country and message type.is this
- [What Is Real-Time Personalization?](https://www.salesforce.com/marketing/personalization/real-time/): Discover the power of real-time personalization, including how its implementation can instantly deliver tailored customer experiences.
- [What is Marketing Planning & How To Do It](https://www.salesforce.com/marketing/plan/): Marketing planning provides a strategic framework for building a strong brand, attracting customers, and driving growth. Learn how to get started here.
- [Predictive Marketing: Why You Should Look Into It](https://www.salesforce.com/marketing/predictive-marketing-guide/): Discover how predictive marketing can benefit your brand and your customers. Find out what it is, how it works, and why you should use it.
- [What is Market Segmentation? A Guide](https://www.salesforce.com/marketing/segmentation/): Marketing segmentation is when you tailor marketing campaigns to specific audiences to improve conversion rates & customer satisfaction. Get started here.
- [Psychographics: Definition & Marketing Use Cases](https://www.salesforce.com/marketing/psychographics/): Learn how psychographics can improve your marketing strategies and empower your business to forge meaningful connections with your target audience here.
- [Behavioral Segmentation: What You Need to Know](https://www.salesforce.com/marketing/segmentation/behavioral/): Marketing segmentation, especially behavioral segmentation, lets you supercharge every dollar with key insights and knowledge so you can sell to the audience who's ready to buy.
- [Super Messages Archive](https://www.salesforce.com/marketing/sms-ratio-archive/): Multipliers differ based on your Edition or Product, subscription start date, destination country and message type.
- [Push vs. Pull Marketing: The Ultimate Guide](https://www.salesforce.com/marketing/push-vs-pull/): Learn about push and pull marketing, when and why to use them, and what they can deliver.
- [Super Messages](https://www.salesforce.com/marketing/sms-ratio-updates/): Multipliers differ based on your Edition or Product, subscription start date, destination country and message type.
- [Referral Marketing Software Pricing](https://www.salesforce.com/marketing/referral-software-pricing/): Create engaging referral programs to acquire new customers, drive product adoption, and grow sales. Explore Referral Marketing pricing.
- [Marketing Cloud Software Pricing](https://www.salesforce.com/marketing/pricing/): View Salesforce's Marketing Cloud pricing options, and find the best digital marketing software solution for your enterprise needs.
- [10 Best SEO Courses in 2025](https://www.salesforce.com/marketing/seo-courses/): Discover the 10 best SEO courses to master search engine optimization in 2025, offering lessons on improving rankings, driving traffic, and more.
- [What Is Social Media Monitoring?](https://www.salesforce.com/marketing/social-media-monitoring-guide/): Social media monitoring allows real-time feedback from millions of consumers. Learn how it can help your company make the most of social media.
- [What is Social Media Marketing? Complete Guide](https://www.salesforce.com/marketing/social-media-marketing/): Social media marketing builds connections with your audience by creating content to promote your products or services and turn consumers into loyal customers.
- [Target Audience: Definition + How to Find It](https://www.salesforce.com/marketing/target-audience/): Knowing your target audience helps you improve brand reach and engagement. Learn how to  find, build & reach your target audience here.
- [What is Content Marketing & How Does it Work?](https://www.salesforce.com/marketing/what-is-content-marketing/): Content marketing is a strategy in which businesses create and share valuable, relevant, and engaging content. Learn more.
- [Strategic Digital Media & Advertising Solutions](https://www.salesforce.com/media/): Salesforce for media and entertainment offers digital media & advertising solutions for integrating your business data to create personal experiences.
- [Marketing 101: A Step-by-Step Strategy Guide (2025)](https://www.salesforce.com/marketing/strategy/): Learn how to create a successful marketing strategy that reaches the right audience and converts customers.
- [WhatsApp Marketing: The Ultimate Guide (2025)](https://www.salesforce.com/marketing/whatsapp-marketing/): Unlock the full potential of WhatsApp marketing for your business. This guide covers what WhatsApp marketing is, its benefits, and how to create a winning strategy.
- [What Is Marketing? A Brief Overview](https://www.salesforce.com/marketing/what-is-marketing/): Digital and traditional marketing play crucial roles in expanding audience reach and capturing leads. When used strategically, Marketing promises to boost results and, as a bonus, further strengthen consumer engagement.
- [What is Demand Generation? Strategies & Benefits](https://www.salesforce.com/marketing/what-is-demand-generation-marketing/): If you need to move customers down the funnel - or even create awareness - it's time for a refresher on demand generation marketing.
- [Ad Sales Management Software](https://www.salesforce.com/media/advertising-sales-management-software/): Optimize your ad sales management processes by automating tasks, improving stakeholder collaboration, and managing leads with advertising management software.
- [Agentforce for Media](https://www.salesforce.com/media/artificial-intelligence/): Deploy trusted AI solutions that will empower you to sell smarter and personalize experiences for subscribers, viewers, fans, and advertisers.
- [What Are Streaming Ads? How to Optimize Ad Sales](https://www.salesforce.com/media/advertising-sales-management-software/guide/): Streaming advertising is the practice of serving ads to viewers on digital media platforms. Here's how to optimize digital ad sales in video streaming.
- [AI in Advertising: Use Cases, Benefits, & Challenges](https://www.salesforce.com/media/artificial-intelligence/ai-in-advertising/): Learn how AI in advertising enhances targeting, personalizes content, and optimizes cost-effective, automated bidding for media buyers and sellers.
- [Media Workflow Management & Automated Production Software](https://www.salesforce.com/media/automated-production-broadcast-software/): Scale content creation & improve productivity with automation production broadcast software. Help lower your operational costs by eliminating manual workflows.
- [Fan Engagement Platform & Audience Engagement Tools for Media](https://www.salesforce.com/media/fan-audience-engagement-platform/): Learn how a fan engagement platform with audience engagement tools can enable you to reduce operational expenses while increasing your customer lifetime value.
- [What Is Audience Engagement? Tips & Strategies](https://www.salesforce.com/media/fan-audience-engagement-platform/guide/): Audience engagement is all about how you connect with and get your audience involved with your brand, especially in today's digital landscape.
- [How Orlando City SC uses data to understand and reward its fans.](https://www.salesforce.com/media/how-orlando-city-sc-uses-data/): Learn how a fully integrated mobile app can deliver deep customer insights and tailored experiences.
- [How to Overcome 5 Common Challenges in Converged Media Planning and Advertising Sales](https://www.salesforce.com/media/overcome-media-planning-challenges/): Learn how to streamline converged media planning, advertising sales, and analytics with an end-to-end advertising management system.
- [Automation keeps Spotify's ad business growing year over year.](https://www.salesforce.com/media/spotify-improved-advertising-productivity/): Learn how the streaming giant boosted advertising sales and improved productivity.
- [Media Cloud Pricing](https://www.salesforce.com/media/cloud/pricing/): Explore media crm pricing to help transform your business operations with trusted solutions.
- [The Media and Entertainment Intelligence Playbook](https://www.salesforce.com/media/media-entertainment-intelligence-playbook/): Read The Media and Entertainment Intelligence Playbook: Drive smart decision-making and tailor every customer experience.
- [How Streamlining Data Helps Media Companies Drive Efficiency and Increase Ad Sales](https://www.salesforce.com/media/media-companies-streamlining-data/): Increase efficiency and productivity and boost ad sales by optimizing your data
- [Best CRM for Media Companies: Media Cloud](https://www.salesforce.com/media/cloud/): Explore media CRM pricing for Salesforce Media Cloud and find the right solution for your business needs.
- [5 Ways to Turn Casual Fans Into Superfans Through Data & AI](https://www.salesforce.com/media/personalizing-fan-journey/): Read about using technology to personalize the fan journey to build a lasting relationship.
- [Media Workflow Automation Management Solution](https://www.salesforce.com/media/workflow-automation-management/): Integrate and connect your systems and automate business processes to increase productivity.
- [Best Subscriber Management Software for Media](https://www.salesforce.com/media/subscription-lifecycle-management-software/): Use subscriber management software to acquire new subscribers, enhance engagement, and seamlessly deliver services across channels.
- [Mastering the Art and Science of Subscriber Care](https://www.salesforce.com/media/subscriber-management/): Subscriber management platforms can help media companies win at customer retention.
- [Integration, Automation, API Management Solutions](https://www.salesforce.com/mulesoft/all-mulesoft-products/): Explore MuleSoft's unified integration, automation, and API management solutions.
- [The Battle for Attention](https://www.salesforce.com/media/the-battle-for-attention/): Bringing Intelligence to a New Media Ecosystem
- [MuleSoft Anypoint Platform | API Development and Integration](https://www.salesforce.com/mulesoft/anypoint-platform/): Streamline your API development and integration processes with the powerful MuleSoft Anypoint Platform. From simple to complex projects, our platform allows for secure deployment and management while saving you time with code reuse.
- [Integration, Automation, and API Management Solutions by Salesforce](https://www.salesforce.com/mulesoft/): Transform your business with MuleSoft's unified platform. Integrate data, systems, and AI models to create connected experiences and drive real value. Discover the power of automation and innovation today.
- [MuleSoft Anypoint Platform Pricing](https://www.salesforce.com/mulesoft/anypoint-platform/pricing/): Learn more about MuleSoft Anypoint Platform's pricing and how it works. With MuleSoft Anypoint Platform, you can speed up IT project delivery.
- [How to Automate Workflows](https://www.salesforce.com/mulesoft/how-to-automate-workflows/): Learn how to prioritize which business processes are the best candidates for automation.
- [MuleSoft Automation Pricing](https://www.salesforce.com/mulesoft/automation/pricing/): Learn more about MuleSoft Automation pricing and how it works. With MuleSoft Automation, you can eliminate manual tasks and processes at scale.
- [MuleSoft Pricing and Editions](https://www.salesforce.com/mulesoft/pricing/): Explore MuleSoft's unified integration, automation, and API management pricing and editions.
- [Salesforce Flow - Automate Complex Processes with Ease](https://www.salesforce.com/mulesoft/automation/): Streamline your workflow and save time with Flow, the low-code tool from Salesforce. Automate complex processes, coordinate tasks between teams, and increase efficiency in your organization. Try it now!
- [MuleSoft for Agentforce](https://www.salesforce.com/mulesoft/agentforce/): MuleSoft for Agentforce enhances Salesforce integration, boosts efficiency, and improves customer experiences.
- [Streamline Your Business with MuleSoft RPA](https://www.salesforce.com/mulesoft/rpa/): Say goodbye to repetitive tasks and hello to efficient automation. With MuleSoft RPA, you can bring together integration, API management, and RPA capabilities for a composable business. No coding required! Learn more today.
- [MuleSoft Composer for Salesforce - Simplify Your Workflow](https://www.salesforce.com/mulesoft/composer/): Connect siloed data and automate processes with MuleSoft Composer for Salesforce. Say goodbye to complicated coding and IT tools, and say hello to a streamlined workflow. See how it can help your business today!
- [Salesforce-MuleSoft Integration: 9 Tips to Remember](https://www.salesforce.com/mulesoft/salesforce-mulesoft-integration/): Effortlessly connect MuleSoft with Salesforce to any cloud or on-premises system, driving a seamless transformation of your digital business.
- [What is Workflow Automation?](https://www.salesforce.com/mulesoft/workflow-automation/): Workflow automation transforms manual tasks into seamless, efficient processes, streamlining operations and boosting productivity.
- [What is MuleSoft?](https://www.salesforce.com/mulesoft/what-is-mulesoft/): MuleSoft builds application networks through API-led connectivity, streamlining integrations, automating workflows, and enhancing productivity.
- [ESG AI for Net Zero Cloud: Top Use Cases](https://www.salesforce.com/net-zero/artificial-intelligence/): ESG AI helps you streamline your ESG metric management and create reports that comply with regulations. Explore the top ESG AI use cases.
- [AI for ESG: How to Meet Your Sustainability Goals Faster](https://www.salesforce.com/net-zero/ai-esg/): Using AI for ESG, you can expedite tedious processes, create reports, and analyze data faster. Learn all the ways you can tap into AI for sustainability.
- [AI Agents for Sustainability: Types, Examples, & Benefits](https://www.salesforce.com/net-zero/ai-agents-for-sustainability/): AI agents for sustainability are autonomous applications that analyze and learn from your sustainability data to perform tasks with little or no human input.
- [ESG Data Management | Net Zero Cloud](https://www.salesforce.com/net-zero/): Manage all your ESG data and ensure compliance with Salesforce Net Zero Cloud.
- [The Business Case for ESG Strategy | How ESG Delivers Business Value](https://www.salesforce.com/net-zero/business-case-for-esg/): Learn the business case for ESG and discover 7 ways ESG delivers value; then take action.
- [ISSB Standards: A Guide for Companies](https://www.salesforce.com/net-zero/cloud/issb-standards/): ​​Learn what ISSB is, what the ISSB standards require, which companies the ISSB standards impact, and how to prepare your business.
- [California's Climate Disclosure Laws: A Guide for Companies](https://www.salesforce.com/net-zero/california-climate-disclosure-laws/): California's climate disclosure laws - notably, California's Climate Accountability Package - impact thousands of companies. Here's what businesses need to know.
- [The Transition to a Sustainable Economy](https://www.salesforce.com/net-zero/sustainable-economy-transition/): Mark Carney, U.N. Special Envoy, speaks with Salesforce's Gavin Patterson.
- [Salesforce Ventures Launches Second $100 Million Impact Fund](https://www.salesforce.com/news/press-releases/2020/10/06/salesforce-ventures-launches-second-100-million-impact-fund/): San Francisco - October 6, 2020 - Salesforce , the global leader in CRM, today announced its second Impact Fund from Salesforce Ventures, the company's
- [Biggest Digital Holiday Season Ever Will Strain Shipping Capacity According to Salesforce Forecast](https://www.salesforce.com/news/press-releases/2020/10/01/biggest-digital-holiday-season-ever-will-strain-shipping-capacity-according-to-salesforce-forecast/): Global online holiday sales predicted to grow 30 percent year-over-year in a season shaped by the COVID-19 pandemic Up to 700 million packages face
- [Sustainability Data Strategy Guide | Net Zero Cloud](https://www.salesforce.com/net-zero/sustainability-data-strategy/): Explore Salesforce's sustainability data strategy and the steps we took to achieve seamless data integration with Net Zero Cloud
- [Corporate Sustainability Reporting Directive (CSRD): A Guide for Companies](https://www.salesforce.com/net-zero/csrd-reporting/): The Corporate Sustainability Reporting Directive (CSRD) requires organizations to report their sustainability impact. Read the business guide to CSRD reporting.
- [Sustainable Supply Chain: Definition, Importance, & Benefits](https://www.salesforce.com/net-zero/cloud/what-is-sustainable-supply-chain/): A sustainable supply chain minimizes environmental impact, ensures ethical practices, and promotes long-term economic viability.
- [MuleSoft Positioned as a Leader in the Gartner Magic Quadrant for Enterprise Integration Platform as a Service and the Magic Quadrant for Full Life Cycle API Management](https://www.salesforce.com/news/press-releases/2020/09/29/mulesoft-positioned-as-a-leader-in-the-gartner-magic-quadrant-for-enterprise-integration-platform-as-a-service-and-the-magic-quadrant-for-full-life-cycle-api-management/): Continues to be recognized as a Leader in both evaluations based on completeness of vision and ability to execute SAN FRANCISCO - September 28, 2020 -
- [Salesforce Announces Work.com for Vaccines](https://www.salesforce.com/news/press-releases/2020/09/30/salesforce-announces-work-com-for-vaccines/): Editor's Note: This article references Work.com for Vaccines, which has been expanded upon with the launch of Vaccine Cloud. For the latest on
- [What is ESG Reporting? A Complete Guide](https://www.salesforce.com/net-zero/cloud/esg-reporting/): ESG reporting is the process of sharing a company's environmental, social, and governance performance, often in compliance with regulatory requirements.
- [Tableau Hosts Largest-Ever Gathering of Data Enthusiasts, Showcases New Product Innovations at Tableau Conference-ish](https://www.salesforce.com/news/press-releases/2020/10/07/tableau-hosts-largest-ever-gathering-of-data-enthusiasts-showcases-new-product-innovations-at-tableau-conference-ish/): First virtual conference attracts more than 145,000 data rockstars Tableau announces Racial Justice Data Initiative and reflects on 2020 as year of data
- [Net Zero Cloud](https://www.salesforce.com/net-zero/cloud/): ESG readiness starts with Net Zero Cloud, Salesforce's complete ESG software. Unify ESG data and automate ESG reporting with Einstein AI.
- [Tableau and Einstein Analytics Come Together to Drive Analytics Ubiquity](https://www.salesforce.com/news/press-releases/2020/10/07/tableau-and-einstein-analytics-come-together-to-drive-analytics-ubiquity/): New Integration of Einstein Discovery in Tableau Brings AI-powered Insights to Everyone SEATTLE - October 6, 2020 - At its annual Tableau Conference,
- [Net Zero Cloud Pricing](https://www.salesforce.com/net-zero/pricing/): Explore Net Zero Cloud pricing, including our starter and growth plans for businesses. Discover top features, compare editions, and select add-ons.
- [Introducing Salesforce Hyperforce](https://www.salesforce.com/news/press-releases/2020/12/02/introducing-salesforce-hyperforce/): Key Takeaways The world's #1 CRM, available on major public clouds San Francisco - Dec 2, 2020 - Salesforce, , the global leader in CRM, today announced
- [CIOs Across Industries Accelerate Digital Initiatives with MuleSoft](https://www.salesforce.com/news/press-releases/2020/10/09/cios-across-industries-accelerate-digital-initiatives-with-mulesoft/): Thousands of customers are delivering business initiatives 3x faster with reusable APIs and integrations SAN FRANCISCO - MuleSoft CONNECT:Now - October
- [The Business Guide to Carbon Accounting](https://www.salesforce.com/net-zero/guide-to-carbon-accounting/): Learn how to measure and analyze your company's carbon impact along your value chain.
- [Salesforce Signs Definitive Agreement to Acquire Slack](https://www.salesforce.com/news/press-releases/2020/12/01/salesforce-definitive-agreement-update/): Combination of #1 CRM platform with the most innovative enterprise communications platform will create the operating system for the new way to work,
- [Introducing Salesforce Einstein Automate: Streamline Tasks and Automate Time-Consuming, Manual Processes to Increase the Speed of Work](https://www.salesforce.com/news/press-releases/2020/12/02/introducing-salesforce-einstein-automate/): New Flow Orchestrator transforms complex processes into dynamic, industry-relevant experiences using AI-infused bots, flows and components New MuleSoft
- [Salesforce Announces Strong Third Quarter Fiscal 2021 Results](https://www.salesforce.com/news/press-releases/2020/12/01/q3-results-news/): Third Quarter Revenue of $5.42 Billion, up 20% Year-Over-Year, 19% in Constant CurrencyCurrent Remaining Performance Obligation of Approximately $15.3
- [Salesforce Einstein Now Delivers 80+ Billion AI-Powered Predictions Every Day](https://www.salesforce.com/news/press-releases/2020/11/24/einstein-now-delivers-80bn-predictions/): Adoption surges as customers adapt to rapidly shifting market conditions. Customers such as AdventHealth, Icebreaker, Maersk, Orvis, Pacer Sports and
- [Dairy Farm Group Accelerates Digital Transformation, Leveraging MuleSoft, Salesforce, and Tableau to Connect Customer Experiences Across 2,000 Physical Stores](https://www.salesforce.com/news/press-releases/2020/11/17/dairy-farm-group-digital/): Leading Pan-Asian retailer rolls out yuu, one of Hong Kong's biggest rewards clubs, andbuilds a seamless omnichannel experience to deepen loyalty across
- [Salesforce Expands Work.com to Help Companies Get Back to Growth and Thrive in the New Normal](https://www.salesforce.com/news/press-releases/2020/10/20/salesforce-announces-new-work-com-employee-productivity-and-communications-apps/): New employee workspace and helpdesk technology helps workers be productive from anywhere New communication apps enable businesses to create safer
- [Allica Builds a New Digital Bank From Scratch in Under 12 Months With MuleSoft](https://www.salesforce.com/news/press-releases/2020/11/11/allica-builds-a-new-digital-bank-from-scratch-in-under-12-months-with-mulesoft/): UK challenger bank creates connected, personalized experiences for small and medium businesses 2x faster with reusable APIs LONDON - November 10, 2020 -
- [Salesforce Data Reveals All-Time High $60 Billion in U.S. Cyber Week Digital Sales](https://www.salesforce.com/news/press-releases/2020/12/01/salesforce-reveals-2020-cyber-week-digital-sales/): Digital sales spiked across all major U.S. shopping days, including increases of 20 percent on Thanksgiving Day, 23 percent on Black Friday and 10 percent
- [International, Federal, State and Local Agencies Choose Salesforce to Help Manage their COVID-19 Vaccine Effort](https://www.salesforce.com/news/press-releases/2020/12/16/salesforce-government-agencies-covid-response-effort/): New Hampshire and the City of Chicago, among others, are using the Salesforce Platform to more safely and efficiently manage their vaccine programs at
- [Gavi, the Vaccine Alliance, Collaborates with Salesforce to Help Equitably Distribute Two Billion COVID-19 Vaccines by the End of 2021](https://www.salesforce.com/news/press-releases/2020/12/15/gavi-salesforce-vaccine-alliance/): COVAX is the global initiative that will make COVID-19 vaccines available for 190 countries, including the poorest in the world SAN FRANCISCO - December
- [New Report Finds Only 37% of Organizations Have the Skills and Technology to Keep Pace With Digital Projects](https://www.salesforce.com/news/press-releases/2020/12/03/new-report-finds-only-37-of-organizations-have-the-skills-and-technology-to-keep-pace-with-digital-projects/): More than 80% of line of business employees agree easy access to data and IT capabilities are required to be productive as survey reports new digital
- [Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences](https://www.salesforce.com/news/press-releases/2021/01/12/loyalty-management-update/): New Loyalty Management product gives companies a 360-degree view of every member to increase customer satisfaction and create revenue-generating loyalty
- [Sally Beauty Holdings Delivers Immersive Beauty Experiences from Anywhere with Salesforce](https://www.salesforce.com/news/press-releases/2021/01/15/sally-beauty-holdings-experiences/): Sally Beauty Holdings expands digital offerings with Salesforce, empowering customers and salon professionals with contactless beauty experiences online,
- [MuleSoft Empowers Business Teams to Deliver Digital Innovation Faster with MuleSoft Composer](https://www.salesforce.com/news/press-releases/2021/03/10/mulesoft-composer-news-update/): MuleSoft Composer for Salesforce is the easiest way to connect apps and data to Salesforce and deliver connected experiences, faster Business users can
- [Salesforce Announces Strong Fourth Quarter and Full Year Fiscal 2021 Results Raises FY22 Revenue Guidance to $25.65 Billion to $25.75 Billion](https://www.salesforce.com/news/press-releases/2021/02/25/salesforce-reports-q4-2021-results/): Fourth Quarter Revenue of $5.82 Billion, up 20% Year-Over-Year, 19% in Constant CurrencyFY21 Revenue of $21.25 Billion, up 24% Year-Over-Year, 24% in
- [Salesforce Reveals 2020 Was the Biggest Holiday Season Ever for Digital Sales, Up 50% Year-over-Year to $1.1 Trillion Globally](https://www.salesforce.com/news/press-releases/2021/01/12/all-wrapped-up/): Digital sales grew around 58 percent during the five days leading up to Christmas, despite earlier shipping cutoffs  $330 billion in online purchases
- [IBM and Salesforce Join Forces to Help Organizations and Individuals Verify Vaccine and Health Status](https://www.salesforce.com/news/press-releases/2020/12/18/ibm-and-salesforce-digital-health-pass/): IBM Digital Health Pass and Salesforce Work.com to help businesses, schools and governments as they strive to reopen safely in the wake of the COVID-19
- [Study Reveals Integration Challenges Threaten Digital Transformation, With Organizations Spending on Average $3.5 Million on Custom Integration Labor Costs](https://www.salesforce.com/news/press-releases/2021/03/30/study-reveals-integration-challenges-threaten-digital-transformation-with-organizations-spending-on-average-3-5-million-on-custom-integration-labor-costs/): Only 37% of IT teams were able to complete all the projects asked of them last year, and are asked to complete 30% more projects this year Data silos
- [Accenture and Salesforce Expand Partnership to Help Companies Embed Sustainability into the Core of their Business](https://www.salesforce.com/news/press-releases/2021/01/26/salesforce-sustainability-cloud-2021-updates/): Innovative technologies and services will empower C-suite to accelerate progress toward ESG goals, meet new customer and stakeholder expectations, drive
- [B. Braun Melsungen AG Accelerates Digital Healthcare Innovations with MuleSoft](https://www.salesforce.com/news/press-releases/2021/04/13/b-braun-melsungen-ag-accelerates-digital-healthcare-innovations-with-mulesoft/): Leading healthcare solutions provider creates 360-degree view of the patient to provide solutions 50% faster using Anypoint Platform MUNICH - April 13,
- [Boys & Girls Clubs of America Selects Salesforce to Streamline Operations, Helping Staff and Volunteers Spend More Time With Young Members](https://www.salesforce.com/news/press-releases/2021/03/17/boys-girls-clubs-of-america-selects-salesforce/): Salesforce technology will allow employees and volunteers to spend less time at the computer and more time with youth they serve, providing greater impact
- [Coca-Cola Bottlers in North America Partner with Salesforce to Power Digital Transformation](https://www.salesforce.com/news/press-releases/2021/02/11/coca-cola-bottlers-in-north-america-partner-with-salesforce-to-power-digital-transformation/): CONA Services LLC will leverage Salesforce's Consumer Goods Cloud to enable profitable growth and deliver personalized B2B customer experiences  SAN
- [Salesforce Reimagines Sales Cloud to Drive Growth in a Sell-From-Anywhere World](https://www.salesforce.com/news/press-releases/2021/03/24/salesforce-reimagines-sales-cloud/): 51% of salespeople expect to travel less for work after the pandemic than they did before, according to new Salesforce survey Salesforce Meetings and
- [Ferguson Selects Salesforce to Power its Digital Transformation](https://www.salesforce.com/news/press-releases/2021/02/08/ferguson-selects-salesforce-to-power-its-digital-transformation/): With a unified view of all customer interactions and even better commerce capabilities, Ferguson will deliver a smarter, more frictionless experience for
- [Salesforce Announces Vaccine Cloud to Accelerate Global Vaccine Management](https://www.salesforce.com/news/press-releases/2021/01/27/vaccine-cloud-salesforce-update/): Vaccine Cloud helps public health authorities, healthcare providers, and nonprofits quickly scale vaccine operations, from recipient registration and
- [Tableau Business Science Brings Powerful Data Science Capabilities to Business People](https://www.salesforce.com/news/press-releases/2021/03/23/tableau-business-science-brings-data-science-to-business-people/): Tableau 2021.1 delivers AI-generated predictions, insights and automated explanations to help democratize data science SEATTLE - March 23, 2021 - Tableau,
- [TAB Bank Creates Open Banking Platform and Streamlines Lending Processes with MuleSoft](https://www.salesforce.com/news/press-releases/2021/03/30/tab-bank-creates-open-banking-platform-and-streamlines-lending-processes-with-mulesoft/): Executes open banking strategy in only 3 weeks to deliver better banking experiences, streamlining loan processing from 30 minutes to only 30 seconds SAN
- [Salesforce Vaccine Management Now Used by More Than 150 Government Agencies and Healthcare Organizations](https://www.salesforce.com/news/press-releases/2021/03/18/vaccine-cloud-vaccinations-momentum/): Gavi, the Vaccine Alliance, Louisville Metro, Ochsner Health, Penn State Health, Piedmont Healthcare and the State of California are using Salesforce
- [Salesforce Named #1 CRM Provider for Eighth Consecutive Year](https://www.salesforce.com/news/press-releases/2021/04/26/salesforce-named-1-crm-provider-for-eighth-consecutive-year/): SAN FRANCISCO-April 26, 2021-Salesforce , the global leader in CRM, today announced that for the eighth consecutive year it has been ranked the #1 CRM
- [Salesforce Announces Strong First Quarter Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2021/05/27/salesforce-reports-q1-fy22-results/): Raises FY22 Revenue Guidance to $25.9 Billion to $26.0 Billion First Quarter Revenue of $5.96 Billion, up 23% Year-Over-Year, 20% in Constant
- [MuleSoft Unveils Next Major Release of Anypoint Platform with DataGraph, Empowering Developers to Create Composable Business Capabilities Faster](https://www.salesforce.com/news/press-releases/2021/05/17/mulesoft-unveils-next-major-release-of-anypoint-platform-with-datagraph-empowering-developers-to-create-composable-business-capabilities-faster-2/): With the new Anypoint DataGraph, customers can use a single GraphQL query instead of writing multiple APIs requests, increasing productivity and
- [Salesforce and Disney Studios Content Join Forces to Help Accelerate Production with New Technology](https://www.salesforce.com/news/press-releases/2021/05/05/salesforce-joins-forces-with-disney-studios-content/): Salesforce is now an Innovation Partner of The Walt Disney Studios StudioLAB StudioLAB is an innovation program that applies cutting-edge technology to
- [Salesforce Expands Its Financial Services Offerings for Corporate and Investment Banking](https://www.salesforce.com/news/press-releases/2021/06/09/corporate-investment-banking-financial-services-cloud/): Tailored technology integrated into Financial Services Cloud enables the industry's transition to digital-first, helping deals get done from anywhere
- [MuleSoft Delivers Next Major Release of Anypoint Platform, Introduces DataGraph to Help Developers Accelerate Digital Experiences](https://www.salesforce.com/news/press-releases/2021/05/18/mulesoft-unveils-next-major-release-of-anypoint-platform-with-datagraph-empowering-developers-to-create-composable-business-capabilities-faster/): With the new Anypoint DataGraph, customers can use a single GraphQL query instead of writing multiple APIs requests, increasing productivity and
- [Success Anywhere, Dreamforce Everywhere: Salesforce Announces the First Global Dreamforce](https://www.salesforce.com/news/press-releases/2021/05/27/dreamforce-2021-announcement/): Dreamforce, the world's largest software event, will take place September 21-23, 2021 across a global campus, including San Francisco, New York City,
- [New Salesforce Innovations Empower Creators to Build Apps with Low Code on a Single Platform](https://www.salesforce.com/news/press-releases/2021/06/23/salesforce-platform-innovations/): Research finds 83% of IT leaders plan to increase their use of low-code development toolsSalesforce adds new tools and services for interactive app
- [AWS and Salesforce Announce Expansive Partnership to Unify Developer Experiences and Launch New Intelligent Applications](https://www.salesforce.com/news/press-releases/2021/06/23/salesforce-aws-partnership-expansion/): The world's leading cloud provider and the #1 CRM platform are making it easier for developers using both technologies to build and launch customer
- [Salesforce Partners with Team USA, the LA28 Olympic and Paralympic Games, and NBCUniversal](https://www.salesforce.com/news/press-releases/2021/06/16/salesforce-partners-with-team-usa-olympic-and-paralympic-games-nbcuniversal/): Seven-year partnership establishes Salesforce as an official partner of Team USA, LA28 and NBCU SAN FRANCISCO-June 16, 2021-Salesforce (NYSE: CRM), the
- [Nine in 10 U.K. Workers Must Learn New Digital Skills by 2030, According to New Salesforce and IDC Research](https://www.salesforce.com/news/press-releases/2021/07/07/nine-in-10-u-k-workers-must-learn-new-digital-skills-by-2030-according-to-new-salesforce-and-idc-research/): The U.K.'s GDP is driven by the digital economy - one in three U.K. businesses expected to  create new digital services  However, one in six
- [Salesforce Announces Global Advisory Board to Expand International Growth](https://www.salesforce.com/news/press-releases/2021/06/24/salesforce-announces-global-advisory-board-to-expand-international-growth/): Advisory Board will provide strategic guidance to companies as they navigate the new Success from Anywhere world  Advisors will strengthen
- [Announcing Salesforce+, a New Streaming Service for Live Experiences and Original Content Series](https://www.salesforce.com/news/press-releases/2021/08/10/announcing-salesforce-plus-new-streaming-service/): Salesforce+ content will inspire and motivate everyone - for every role, industry or line of business - to succeed in the digital-first, work anywhere
- [Salesforce Announces Strong Second Quarter Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2021/08/25/salesforce-reports-q2-2022-results-update/): Raises FY22 Revenue Guidance to $26.2 Billion to $26.3 Billion Second Quarter Revenue of $6.34 Billion, up 23% Year-Over-Year, 21% in Constant
- [Team GB and Salesforce Announce Long-Term Partnership](https://www.salesforce.com/news/press-releases/2021/07/06/salesforce-multi-year-marketing-partnership-team-gb/): LONDON - July 6, 2021 - Salesforce, the global leader in CRM, today announced a new, long-term marketing partnership with Team GB to deliver marketing
- [Salesforce Debuts Advertising Sales Management for Media Cloud to Automate Ad Sales and Improve Campaign Performance for Publishers](https://www.salesforce.com/news/press-releases/2021/07/14/salesforce-debuts-advertising-sales-management/): Salesforce Debuts Advertising Sales Management for Media Cloud to Automate Ad Sales and Improve Campaign Performance for Publishers New technology allows
- [Salesforce Becomes Official Team Deutschland Key Partner](https://www.salesforce.com/news/press-releases/2021/07/19/salesforce-becomes-official-team-deutschland-key-partner/): MUNICH - July 19, 2021 -Salesforce, the global leader in CRM, today announced it is now an official Key Partner to Team Deutschland, the German Olympic
- [Salesforce Recognized as a Leader in 2021 Gartner Magic Quadrant for Sales Force Automation](https://www.salesforce.com/news/press-releases/2021/08/09/salesforce-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-sales-force-automation/): Gartner recognized Salesforce for its ability to execute and completeness of vision Salesforce is named a Leader in SFA for 15 years in a row San
- [New Study Finds More Than 70% of Automation Initiatives are Held Back by Security Concerns and Data Silos](https://www.salesforce.com/news/press-releases/2021/07/28/new-study-finds-more-than-70-of-automation-initiatives-are-held-back-by-security-concerns-and-data-silos/): IT and Business collaboration proves key to overcoming security and integration challenges Almost 9 out of 10 organizations agree that IT and business
- [Salesforce Completes Acquisition of Slack](https://www.salesforce.com/news/press-releases/2021/07/21/salesforce-slack-deal-close/): Together, Salesforce and Slack are creating the digital HQ for success from anywhere   SAN FRANCISCO, July 21, 2021-Salesforce (NYSE: CRM), the
- [Salesforce Gives $19M to Schools](https://www.salesforce.com/news/press-releases/2021/09/20/salesforce-gives-19m-to-schools/): Grants support five school districts across the United States and education nonprofits New funds mark more than $100 million given to Bay Area school
- [Salesforce Launches Health Cloud 2.0, a Connected Platform to Help Deliver Health and Safety from Anywhere](https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-launches-health-cloud-2/): With Health Cloud 2.0, any business or government can bring people together more safely and deliver care from anywhere, helping support the health of
- [Slack Supercharges Salesforce Customer 360 for Sales, Service, Marketing, and Analytics](https://www.salesforce.com/news/press-releases/2021/08/17/slack-supercharges-salesforce-customer-360-for-sales-service-marketing-and-analytics/): Companies like IBM and Sonos are achieving success from anywhere with Slack-First Customer 360, a single platform for connecting employees, customers,
- [New Study Finds Salesforce Economy Will Create 9.3 Million Jobs and $1.6 Trillion in New Business Revenues by 2026](https://www.salesforce.com/news/press-releases/2021/09/20/idc-salesforce-economy-2021/): Editor's Note: For the latest data from IDC, please go here. Salesforce partner ecosystem on track to grow to nearly six times the size of Salesforce
- [Salesforce Achieves Net Zero Residual Emissions Across Its Value Chain and 100% Renewable Energy](https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-achieves-net-zero-across-its-full-value-chain/): Editor's Note: This article, which originally posted on September 21, 2021, has been updated to reflect the latest net zero terminology. In addition,
- [Salesforce Announces Strong Third Quarter Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2021/11/30/q3-fy22-results-newsroom/): Reiterates FY23 Revenue Guidance of $31.7 Billion to $31.8 Billion Third Quarter Revenue of $6.86 Billion, up 27% Year-Over-Year, 26% in Constant
- [Salesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences](https://www.salesforce.com/news/press-releases/2021/10/27/salesforce-and-docusign-team-up-to-enable-contract-collaboration/): San Francisco - October 27, 2021 - Salesforce (NYSE: CRM) and DocuSign (NASDAQ:DOCU) today announced an expansion of their global strategic partnership to
- [MuleSoft Positioned as a Leader Again in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service and the Magic Quadrant for Full Life Cycle API Management](https://www.salesforce.com/news/press-releases/2021/10/04/mulesoft-positioned-as-a-leader-again-in-the-gartner-magic-quadrant-for-enterprise-integration-platform-as-a-service-and-the-magic-quadrant-for-full-life-cycle-api-management/): Continues to be recognized as a Leader in both evaluations based on completeness of vision and ability to execute
- [MuleSoft Recognized as a Leader in New Enterprise iPaaS Independent Report](https://www.salesforce.com/news/press-releases/2021/10/05/mulesoft-recognized-as-a-leader-in-new-enterprise-ipaas-independent-report/): MuleSoft receives the highest score in capabilities to ease integration deployment criteria
- [Consumers Expected to Face Higher Prices this Holiday Season - Salesforce Digital Forecast](https://www.salesforce.com/news/press-releases/2021/09/29/consumers-expected-to-face-higher-prices-this-holiday-season-salesforce-digital-forecast/): Global online sales predicted to grow 7% year-over-year following historic 2020 holiday shopping season  Consumer prices projected to rise up to 20%
- [Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce](https://www.salesforce.com/news/press-releases/2021/11/30/bret-taylor-promoted-to-vice-chair-and-co-ceo-of-salesforce/): Company Appoints Laura Alber and Oscar Munoz to its Board of Directors San Francisco -  November 30, 2021 - Salesforce (NYSE: CRM), the global
- [Holiday Inn Club Vacations Enlists MuleSoft to Make Vacation Booking Quick and Seamless](https://www.salesforce.com/news/press-releases/2022/02/07/holiday-inn-club-vacations-enlists-mulesoft-to-make-vacation-booking-quick-and-seamless/): Holiday Inn Club Vacations Enlists MuleSoft to Make Vacation Booking Quick and Seamless Makes it easier for families to book dream vacations five times
- [Marc and Lynne Benioff, Salesforce Announce $300 Million in Investments to Accelerate Ecosystem Restoration and Climate Justice](https://www.salesforce.com/news/press-releases/2021/10/28/marc-and-lynne-benioff-and-salesforce-announce-investment-to-accelerate-ecosystem-restoration-and-climate-justice/): Editor's Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce's
- [New Digital Skills Index from Salesforce Reveals 76% of Global Workers Say They Are Unequipped for the Future of Work](https://www.salesforce.com/news/press-releases/2022/01/27/digital-skills-index-update/): Over three-quarters of respondents do not feel ready to operate in a digital-first world, but only 28% are actively involved in digital skills learning
- [MuleSoft Unveils New Universal API Management Capabilities to Manage and Secure Any API, Anywhere - Creating Seamless Experiences, Faster](https://www.salesforce.com/news/press-releases/2021/12/07/mulesoft-unveils-new-universal-api-management-capabilities-to-manage-and-secure-any-api-anywhere-creating-seamless-experiences-faster/): API use continues to grow with 96% of organizations currently using public or private APIs, increasing complexity in API management and security New
- [Salesforce Launches Safety Cloud to Help Businesses and Communities Get Together Safely](https://www.salesforce.com/news/press-releases/2022/02/01/safety-cloud/): Safety Cloud streamlines COVID-19 testing and health status reporting with agility and security on a single platform  New integrations with COVID-19
- [Salesforce and Vox Media Partner for Exclusive Streaming of Award-Winning "Pivot" on Salesforce+](https://www.salesforce.com/news/press-releases/2021/12/08/salesforce-vox-partnership/): Video of the hit podcast Pivot with Kara Swisher and Scott Galloway arrives on Salesforce+ in early 2022 Salesforce+ will now be the exclusive home for
- [70% of Organizations Do Not Provide Completely Connected User Experiences, New MuleSoft Study Reveals](https://www.salesforce.com/news/press-releases/2022/02/07/70-of-organizations-do-not-provide-completely-connected-user-experiences-new-mulesoft-study-reveals/): Organizations are under increased pressure to transform as more than 70% of their customer interactions are now digital As digitalization accelerates,
- [IBM and MuleSoft Announce Global Relationship to Help Accelerate Flexibility Across Public and Private Clouds](https://www.salesforce.com/news/press-releases/2021/12/08/ibm-and-mulesoft-announce-global-relationship-to-help-accelerate-flexibility-across-public-and-private-clouds/): Joint customers will benefit from planned addition of MuleSoft"s API and integration deployment option on Red Hat OpenShift and IBM Z"s real-time
- [Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2022/03/01/update-salesforce-reports-q4-results/): Raises FY23 Revenue Guidance to $32.0 Billion to $32.1 Billion Fourth Quarter Revenue of $7.33 Billion, up 26% Year-Over-Year, 27% in Constant
- [Salesforce to Revolutionize Formula 1's Fan Engagement and Accelerate its Sustainability Efforts with 5-year Partnership](https://www.salesforce.com/news/press-releases/2022/04/05/salesforce-and-formula-1/): Formula 1 is pleased to announce that Salesforce, the global leader in customer relationship management  (CRM), will join as our Global Partner to
- [ParalympicsGB and Salesforce announce new partnership](https://www.salesforce.com/news/press-releases/2022/03/09/paralympicsgb-and-salesforce-announce-new-partnership/): London - March 9, 2022 - Salesforce, the global leader in CRM, today announced a new long term marketing partnership with ParalympicsGB to bring fans and
- [Salesforce Delivers the Future of Patient Health with New Innovations](https://www.salesforce.com/news/press-releases/2022/03/16/salesforce-delivers-the-future-of-patient-health-with-new-innovations/): Customer 360 for Health draws on the full power of Salesforce to deliver relevant solutions for healthcare and life sciences companies, creating trusted,
- [Salesforce Expands MuleSoft to Every Team with Easy Automation and Integration Across Any System or Workflow](https://www.salesforce.com/news/press-releases/2022/06/29/mulesoft-automation-integration-solution/): Demand for time-saving automation from business teams has increased in more than 90% of companies New easy-to-use solution combines MuleSoft RPA and
- [New MuleSoft Anypoint Code Builder Helps Developers Innovate Faster and Increase Productivity with Web-Based Integrated Development Environment](https://www.salesforce.com/news/press-releases/2022/04/26/new-mulesoft-anypoint-code-builder-helps-developers-innovate-faster-and-increase-productivity-with-web-based-integrated-development-environment/): Anypoint Code Builder helps developers manage disparate systems with minimal configuration and rich code-editing features Together with Anypoint Flex
- [Salesforce Announces Strong First Quarter Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2022/05/31/q1-fy23-results-update/): Raises FY23 GAAP Operating Margin Guidance to ~3.8% and Non-GAAP Operating Margin Guidance to ~20.4% First Quarter Revenue of $7.41 Billion, up 24%
- [Salesforce Expands Flow Automation Suite, Now Delivers More Than 1 Trillion Monthly Automations and $2 Trillion in Customer Business Value](https://www.salesforce.com/news/press-releases/2022/04/27/salesforce-expands-flow-automation/): Flow enables companies to build workflows on the Salesforce Platform that automate across Slack, MuleSoft, and Tableau, connecting systems and business
- [Bose Turns Up the Volume on Digital Customer Experiences with Salesforce](https://www.salesforce.com/news/press-releases/2022/04/05/bose-selects-salesforce-to-enhance-digital-customer-experiences-and-build-loyalty/): With Salesforce Customer 360, Bose will implement Service, Marketing, and Commerce Clouds, as well as MuleSoft technologies, to deliver personalized
- [MuleSoft Named a Leader in New API Management Solutions Report](https://www.salesforce.com/news/press-releases/2022/08/29/mulesoft-named-a-leader-in-new-api-management-solutions-report/): MuleSoft receives the highest possible scores in API User Engagement, Product Vision, and Market Approach criteria
- [Salesforce Gives $25M to Education with a Focus on Teacher and Student Wellbeing](https://www.salesforce.com/news/press-releases/2022/09/19/salesforce-education-donation-2022-dreamforce/): New grants support school districts and education nonprofits across the United StatesLocal leaders to gather at "Celebrating our Schools" event in San
- [Salesforce Named a Leader in 2022 Gartner Magic Quadrant for Multichannel Marketing Hubs for the Fifth Consecutive Year](https://www.salesforce.com/news/press-releases/2022/07/22/gartner-2022-multichannel-marketing-hubs-leader-salesforce/): San Francisco - July 22, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced that Salesforce has been recognized by Gartner as a
- [The IT Talent Gap Is Fueling Tech Investment Decisions, According to New Research](https://www.salesforce.com/news/press-releases/2022/09/07/mulesoft-it-talent-gap-research-2022/): Quick take: Based on a global survey of 1,000 senior IT leaders, Salesforce's MuleSoft 2022 IT Leaders Pulse Report provides insight into the people,
- [Salesforce and NBCUniversal Launch New Docuseries, "The Shift"](https://www.salesforce.com/news/press-releases/2022/09/08/salesforce-nbcuniversal-docuseries-the-shift/): First-of-its-kind branded series focuses on businesses scaling their digital presence in response to changing consumer demands"The Shift" premieres Sept.
- [New Salesforce Customer 360 Innovations Help Businesses Go Digital Faster and Drive Efficient Growth with Automation and Intelligence](https://www.salesforce.com/news/press-releases/2022/09/14/salesforce-customer-360-automation-intelligence-announcement/): Eighty-six percent of consumers say brand experience is as important as product, but CFO optimism about the economy has dropped 10% over the last two
- [Asda Redefines the Consumer Grocery Experience with Salesforce](https://www.salesforce.com/news/press-releases/2022/06/09/salesforce-asda-grocery-news/): Salesforce, the global leader in CRM, today announced that UK big four supermarket Asda is embarking on a world-class retail technology transformation
- [Salesforce Announces Strong Second Quarter Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2022/08/24/q2-fy23-results-earnings-update/): SAN FRANCISCO, Calif. - August 24, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its second quarter fiscal 2023
- [Salesforce Recognized as a Leader in the Gartner® Magic Quadrant™ for Sales Force Automation Platforms for 16th Consecutive Year](https://www.salesforce.com/news/press-releases/2022/10/05/salesforce-gartner-magic-quadrant-sales-force-automation-2022/): San Francisco - October 5, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, has been recognized by Gartner as a Leader in the 2022 Magic Quadrant
- [Salesforce Announces Genie - a New Data Platform Powering the World's First Real-Time CRM](https://www.salesforce.com/news/press-releases/2022/09/20/genie-news/): Salesforce Genie makes every part of the Customer 360 real time, so every business can deliver magical customer experiences Companies like Ford, L'Oreal,
- [Salesforce Appoints Robin Washington Lead Independent Director](https://www.salesforce.com/news/press-releases/2022/09/21/salesforce-appoints-robin-washington-lead-independent-director/): SAN FRANCISCO - September 21, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced the appointment of Robin Washington as Lead
- [New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ](https://www.salesforce.com/news/press-releases/2022/09/20/slack-canvas-news/): Slack canvas transforms productivity by providing teams with a brand-new surface to capture and share knowledge and the ability to access and take action
- [New Research: Companies Globally Report an Average of 25% IT Cost Savings with Salesforce](https://www.salesforce.com/news/press-releases/2022/11/07/companies-report-cost-savings-with-salesforce/): San Francisco - Nov. 7, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced that companies across industries and regions are seeing,
- [MuleSoft Reveals 7 Digital Transformation Trends to Watch in 2023](https://www.salesforce.com/news/press-releases/2022/11/03/digital-innovation-trends-2023/): Automation, composability, IT democratization, and sustainability top priorities as businesses plan for the new year Amid economic uncertainty, companies
- [Bret Taylor to Step Down as Salesforce Vice Chair and Co-CEO; Marc Benioff to be Chair and CEO](https://www.salesforce.com/news/press-releases/2022/11/30/bret-taylor-to-step-down-as-salesforce-vice-chair-and-co-ceo/): SAN FRANCISCO, November 30, 2022-Salesforce (NYSE: CRM) today announced that Bret Taylor will step down as Vice Chair and Co-CEO of Salesforce, effective
- [Salesforce Announces First-of-Its-Kind Carbon Credit Marketplace, Empowering Any Organization to Take Climate Action on Their Journey to Net Zero](https://www.salesforce.com/news/press-releases/2022/09/20/salesforce-announces-carbon-credit-marketplace/): New Net Zero Marketplace connects buyers with ecopreneurs in a trusted, transparent carbon credit platform to scale climate-positive impactCarbon credit
- [MuleSoft Recognized as a Leader in Gartner Magic Quadrant™ for Full Life Cycle API Management](https://www.salesforce.com/news/press-releases/2022/11/17/mulesoft-api-management-magic-quadrant/): For the seventh time in a row, Mulesoft was recognized as a Leader based on Completeness of Vision and Ability to Execute SAN FRANCISCO - November 17,
- [Salesforce Launches Automation Everywhere Bundle to Help Companies Lower Costs, Boost Productivity, and Deliver Success Now](https://www.salesforce.com/news/press-releases/2022/12/01/salesforce-launches-automation-everywhere-bundle-to-help-companies-lower-costs-boost-productivity-and-deliver-success-now/): Press release body
- [RBC Wealth Management's U.S. Business Increases Efficiency, Delivers on Client Expectations with Salesforce](https://www.salesforce.com/news/press-releases/2022/12/01/customer-success-rbc-wealth-management/): Using Salesforce, RBC Wealth Management is driving success and reducing maintenance costs San Francisco - Dec. 1, 2022 - Salesforce (NYSE: CRM), the
- [Salesforce Announces Solid Third Quarter Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2022/11/30/q3-fy23-results-update/): SAN FRANCISCO, Calif. - November 30, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its third quarter fiscal 2023
- [Salesforce Announces Appointment of Three New Independent Directors](https://www.salesforce.com/news/press-releases/2023/01/27/appointment-of-three-new-independent-directors/): Arnold Donald, Sachin Mehra and Mason Morfit to Join the Company's Board of Directors Expresses Gratitude for the Contributions Made by Outgoing Directors
- [Casey's Delivers More Personalized Customer Experiences with Salesforce](https://www.salesforce.com/news/press-releases/2022/12/15/customer-success-caseys/): By consolidating fragmented technologies and moving to Salesforce, Casey's has increased customer engagement and automation, activating more marketing
- [Salesforce Genie Customer Data Cloud, Now Powered by Tableau, Processes More Than 100 Billion Customer Records on Average Daily, Making It Easy for Every Company to Become a Customer Company](https://www.salesforce.com/news/press-releases/2022/12/08/genie-customer-data-cloud-tableau-news/): Genie Customer Data Cloud and Tableau unlock customer data and help deliver actionable insights in real time and at scale Now, with Tableau, every
- [MuleSoft Named Leader in Gartner Magic Quadrant iPaaS](https://www.salesforce.com/news/press-releases/2023/01/31/mulesoft-magic-quadrant-integration/): See why MuleSoft was named a leader in the Gartner Magic Quadrant for iPaaS for the eighth time.
- [Salesforce Strengthens Investment in India, Expands Centre of Excellence in Hyderabad](https://www.salesforce.com/news/press-releases/2023/03/16/india-hyderabad-office/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. The Centre of
- [Salesforce to Invest $4B in Its UK Business Over 5 Years](https://www.salesforce.com/news/press-releases/2023/06/29/salesforce-uk-investment-2023/): Salesforce pledges to invest in AI innovation, customer success and growth in the UK Company welcomes 14,000 registered attendees to London World Tour: AI
- [Salesforce Announces Strong Fourth Quarter and Full Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2023/03/01/q4-fy23-results-update/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. San Francisco -
- [Salesforce Launches Hyperforce EU Operating Zone to Give Customers More Control of Their Data](https://www.salesforce.com/news/press-releases/2023/03/02/hyperforce-eu-operating-zone-news/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. San Francisco -
- [Esquire Financial Holdings, Inc. Expands Collaboration with Salesforce to Drive Business Growth](https://www.salesforce.com/news/press-releases/2023/05/03/esquire-bank-salesforce/): Esquire Bank aims to enhance client communications with AI-driven automation and real-time personalization San Francisco - May 3, 2023 - Salesforce (NYSE:
- [The RealReal Leverages Salesforce Technology to Create Seamless, High End Secondhand Selling Experiences](https://www.salesforce.com/news/press-releases/2023/03/29/the-real-real-customer-story/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. With Salesforce, a
- [Salesforce Announces Strong First Quarter Fiscal 2024 Results](https://www.salesforce.com/news/press-releases/2023/05/31/fy24-q1-earnings/): San Francisco - May 31, 2023 - Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its first quarter fiscal 2024 ended April 30,
- [Paramount Global Leverages Groundbreaking Use of the Salesforce Platform to Measure Diversity Across Productions](https://www.salesforce.com/news/press-releases/2023/04/26/paramount-diversity-reporting-platform/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. The innovative
- [Salesforce Tower Dublin Officially Opens as Talent Hub for Ireland and Europe](https://www.salesforce.com/news/press-releases/2023/05/04/salesforce-dublin-office/): Dublin, Ireland - May 4, 2023 -Salesforce, the global leader in CRM, today announced the official opening of Salesforce Tower Dublin. An Taoiseach Leo
- [Salesforce and Google Cloud Announce Expanded Strategic Partnership to Unlock the Power of AI, Data, and CRM](https://www.salesforce.com/news/press-releases/2023/06/07/salesforce-google-ai-partnership/): Key Takeaways New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without
- [New AI Usage Data Shows Who's Using AI - and Uncovers a Population of 'Super-Users'](https://www.salesforce.com/news/press-releases/2023/09/07/ai-usage-research/): Key Takeaways Nearly half of the general population uses generative AI, and over one-third of them use it every single day Fifty-two percent of generative
- [Salesforce Recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms](https://www.salesforce.com/news/press-releases/2023/09/20/gartner-magic-quadrant-sales-force-automation-2023/): San Francisco - September 20, 2023 - Salesforce (NYSE: CRM), the #1 AI CRM, has been recognized as a Leader in the 2023 Gartner Magic Quadrant™ for Sales
- [Salesforce Gives $20M to Education, Expanding Pathways into Tech and AI Careers](https://www.salesforce.com/news/press-releases/2023/09/11/salesforce-education-grant-2023-dreamforce/): New grants will benefit high schools and middle schools in cities across the United States  Additional grantees include nonprofits in the U.S.,
- [Salesforce Announces First Quarter Fiscal 2025 Results](https://www.salesforce.com/news/press-releases/2024/05/29/fy25-q1-earnings/): San Francisco - May 29, 2024 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its first quarter fiscal 2025 ended April 30, 2024.
- [Salesforce Announces Strong Third Quarter Fiscal 2024 Results](https://www.salesforce.com/news/press-releases/2023/11/29/fy24-q3-earnings/): San Francisco - November 29, 2023 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its third quarter fiscal 2024 ended October 31,
- [Salesforce Announces Strong Second Quarter Fiscal 2024 Results](https://www.salesforce.com/news/press-releases/2023/08/30/fy24-q2-earnings/): San Francisco - August 30, 2023 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its second quarter fiscal 2024 ended July 31, 2023.
- [1,000 Young People Have Found Jobs at Salesforce Through Untapped Talent Programs: Read Their Stories](https://www.salesforce.com/news/stories/1000-young-people-have-found-jobs-at-salesforce/): Salesforce's untapped talent programs launched 13 years ago with three interns in San Francisco. Today we are celebrating 1,000 interns and apprentices
- [Yale Chief Executive Leadership Institute Honors Marc Benioff with Legend in Leadership Award](https://www.salesforce.com/news/press-releases/2024/06/20/marc-benioff-legend-in-leadership-award/): SAN FRANCISCO - June 20, 2024 - Salesforce, the #1 AI CRM, announced that its Chair and CEO Marc Benioff received the Yale Legend in Leadership award at
- [15,000+ Consumers and Business Buyers Weigh in on the Future of Customer Engagement](https://www.salesforce.com/news/stories/15000-consumers-and-business-buyers-weigh-in-on-the-future-of-customer-engagement/): Today Salesforce published the fourth edition of its State of the Connected Customer research report, an annual study of how customer expectations and
- [Fighting Climate Change: Salesforce Surpasses 10 Million Tree Milestone in 12 Months](https://www.salesforce.com/news/stories/10-million-trees-milestone-update/): Salesforce announced today it has met a major milestone in its decade-long commitment to conserve, restore, and grow 100 million trees by 2030 in support
- [2022 Predictions](https://www.salesforce.com/news/stories/2022-predictions/): In this article, 12 Salesforce executives share their predictions for 2022, from the future of work and corporate responsibility to AI, NFTs and the metaverse.
- [Salesforce Delivers 3M Upskilling Opportunities for Women in Indo-Pacific, Helping Close the Gender Skills Gap](https://www.salesforce.com/news/press-releases/2023/11/16/digital-skills-women-asia-pacific/): Salesforce is the first of 14 companies to meet its commitment of 500,000 opportunities offered as part of the Indo-Pacific Economic Framework for
- [Salesforce Picks London for First AI Center, Building on $4B Investment in the UK](https://www.salesforce.com/news/press-releases/2024/06/06/ai-center-london/): The decision signals a vote of confidence in the United Kingdom's AI economy, and is accompanied by news about Salesforce Ventures investments, new
- [Salesforce Announces Second Quarter Fiscal 2025 Results](https://www.salesforce.com/news/press-releases/2024/08/28/fy25-q2-earnings/): San Francisco - August 28, 2024 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its second quarter fiscal 2025 ended July 31, 2024.
- [30% of 'Pandemic Entrepreneurs' Plan to Never Open a Physical Space](https://www.salesforce.com/news/stories/30-of-pandemic-entrepreneurs-plan-to-never-open-a-physical-space/): Quick take: Despite COVID-19 related closures and restrictions last year that severely impacted small businesses, there was a surge in new small
- [2021 Equal Pay Update: Deepening our Commitment to Pay Fairness](https://www.salesforce.com/news/stories/2021-equal-pay-update-deepening-our-commitment-to-pay-fairness/): The past year has presented huge challenges, and also tremendous opportunity. As I look back over the last 12 months since the pandemic sent us all into
- [Salesforce Gives $23M to Education](https://www.salesforce.com/news/press-releases/2024/09/16/ai-education-grants-dreamforce-24/): New grants will support high schools and middle schools in cities across the United States  More than $6 million will go toward AI education and
- [2022 Equal Pay Update: The Salesforce Approach to Pay Fairness](https://www.salesforce.com/news/stories/2022-equal-pay-update-the-salesforce-approach-to-pay-fairness/): In 2015, we were one of the first companies to evaluate whether there were any gaps in pay among our global workforce. Such a simple idea - equal pay for
- [2021 Raises New Cybersecurity Issues: How Salesforce Is Mitigating the Risks](https://www.salesforce.com/news/stories/2021-raises-new-cybersecurity-issues-how-salesforce-is-mitigating-the-risks/): Quick take: As corporate security breaches rise, Salesforce is working to protect customers by requiring multi-factor authentication beginning February
- [3M Selects Philanthropy Cloud for Community Impact, Employee Experience Efforts](https://www.salesforce.com/news/stories/3m-adopts-salesforce-org-philanthropy-cloud/): The pandemic has shifted how companies think about philanthropy, heightening their awareness of the intrinsic link between employee wellbeing and company
- [76% of Nonprofits Lack a Data Strategy, According to Salesforce.Org Report](https://www.salesforce.com/news/stories/76-of-nonprofits-lack-a-data-strategy-according-to-salesforce-org-report/): New research from Salesforce.org highlights how nonprofits address new data strategies, exceed fundraising goals, and invest in technology to meet
- [80% of Consumers Report Abandoning Retailers After Three Bad Experiences: Salesforce Connected Shoppers Report](https://www.salesforce.com/news/stories/80-of-consumers-report-abandoning-retailers-after-three-bad-experiences/): Quick take: Findings released in the fourth edition of the Salesforce Connected Shoppers Report reveal a growing gap between heightened expectations of
- [A Conversation with DeRay Mckesson on Civil Rights 2.0 During Black History Month](https://www.salesforce.com/news/stories/a-conversation-with-deray-mckesson-on-civil-rights-2-0-during-black-history-month/): By Sahara Ali Civil rights activist, author, and a leading voice in the Black Lives Matter Movement, DeRay Mckesson shares the evolution of pivotal social
- [64% of U.S., U.K. Adults Say Governments Should Require Emissions Targets](https://www.salesforce.com/news/stories/64-of-u-s-u-k-adults-say-governments-should-require-emissions-targets/): Editor's Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce's
- [A Surprising Collaboration: Competitors Work Together to Solve Ethical Tech Challenges](https://www.salesforce.com/news/stories/a-surprising-collaboration-competitors-work-together-to-solve-ethical-tech-challenges/): Quick Take: In 2018, as the world put a heightened focus on the ethical use of emerging technology, Salesforce partnered with the World Economic Forum to
- [AI, Automation Helps RecruitMilitary Connect Veterans With Careers](https://www.salesforce.com/news/stories/ai-automation-helps-recruitmilitary-connect-veterans-with-careers/): Quick Take: The pandemic ended in-person job fairs for veteran recruitment org RecruitMilitary, but low-code and automation tools are helping streamline
- [University of Colorado Rides 'Waves of Change' with Salesforce Admissions Connect](https://www.salesforce.com/news/stories/admissions-connect-how-new-technology-is-helping-university-of-colorado/): Today Salesforce announced the launch of Admissions Connect, new technology in Education Cloud that helps modernize the recruitment and admissions process
- [A Year of Change: 10 Salesforce Research Stats To Sum Up 2020](https://www.salesforce.com/news/stories/a-year-of-change-10-salesforce-research-stats-to-sum-up-2020/): This year brought many twists and turns, upending the way we live, work, and shop, and the implications for businesses across sectors and geographies
- [An Update on Dreamforce 2021](https://www.salesforce.com/news/stories/an-update-on-dreamforce-2021/): Dreamforce, our global family reunion, arrives in less than a month, from September 21 through September 23. Our global Salesforce community will have a
- [Announcing New Gender Inclusive Benefits for Salesforce Employees](https://www.salesforce.com/news/stories/announcing-new-gender-inclusive-benefits-for-salesforce-employees/): Salesforce partners with its LGBTQ+ community to provide transgender and non-binary employees with financial and emotional support including paid-leave,
- ['We're Interested in Huge Leaps': Behind the Scenes with Salesforce's AI Research Leader](https://www.salesforce.com/news/stories/alesforce-ai-research-chief-scientist-interview/): When Silvio Savarese left full-time academia for Salesforce in April of 2021, he had one goal in mind: making an impact.  In two decades as a
- [Announcing Salesforce Learning Paths, Reinventing Workplace Learning for the All-Digital World](https://www.salesforce.com/news/stories/announcing-salesforce-learning-paths/): Salesforce Learning Paths help employees succeed from anywhere with personalized learning directly in SalesforceAccording to new research, 59% of
- [Announcing the 2020 Partner Innovation Award Winners](https://www.salesforce.com/news/stories/announcing-the-2020-partner-innovation-award-winners/): At Salesforce, our partners are not only crucial to extending the power of our technology, but they're imperative to the growth of our entire ecosystem as
- [At Salesforce's World Tour in New York, Execs Unpack New Product Innovations Including the Latest Expansion of Work.com](https://www.salesforce.com/news/stories/at-salesforces-world-tour-in-new-york-execs-unpack-new-product-innovations-including-the-latest-expansion-of-work-com/): Live from New York, Salesforce leaders took the stage for the next installment of the Success Anywhere World Tour. Jody Kohner, EVP, Global Enablement,
- [Driving Customer and Partner Success with the New Salesforce B2C Solution Architect Certification](https://www.salesforce.com/news/stories/architect-certification-customer-success/): Now more than ever, companies around the world are challenged to innovate quickly, all while providing seamless experiences for customers. At Dreamforce
- [Our 2022 Annual Equality Update: Accelerating Representation and Racial Equality](https://www.salesforce.com/news/stories/annual-equality-update-2022/): Editor's note: Data is based on 2021 operations for Salesforce (fiscal year February 1, 2021 through January 31, 2022) Our Next Chapter of Equality at
- [ASU and Salesforce's Trailhead Academy Join Forces to Close the Digital Skills Gap](https://www.salesforce.com/news/stories/asu-and-salesforces-trailhead-academy-join-forces-to-close-the-digital-skills-gap%EF%BF%BC/): Arizona State University (ASU) is now a Salesforce Authorized Training Provider (ATP).  The Salesforce ATP program is powered by Trailhead Academy,
- [Automation and AI are changing business: Will you iterate or innovate?](https://www.salesforce.com/news/stories/automation-and-ai-are-changing-business-will-you-iterate-or-innovate/): Editor's Note: This article was originally published in TechCrunch on 02/18/21 If 2020 was the year that forced the acceleration of digital
- [Salesforce Launches Automation Everywhere Bundle to Help Companies Lower Costs, Boost Productivity, and Deliver Success Now](https://www.salesforce.com/news/stories/automation-success-now-bundle/): Amid macroeconomic uncertainty, leaders must prioritize smart investments that accelerate time-to-value New research shows Salesforce customers see, on
- [Beating COVID-19: Why Cross-Sector Collaboration is Critical to Public Health](https://www.salesforce.com/news/stories/beating-covid-19-why-cross-sector-collaboration-is-critical-to-public-health/): We continue to make progress in the fight against COVID-19, but even when we complete this historic mass vaccination campaign, things won't go back to the
- [Salesforce Chair and CEO Marc Benioff Discusses Q3 FY21 Results with Jim Cramer on CNBC's Mad Money](https://www.salesforce.com/news/stories/benioff-on-mad-money-q3/): Salesforce Chair and CEO Marc Benioff joined Jim Cramer on CNBC's "Mad Money" following Tuesday's release of Q3 Fiscal Year 2021 results.  The two
- [Blue Shield's Cecilia Sun on Transforming Healthcare During the Pandemic](https://www.salesforce.com/news/stories/blue-shields-cecilia-sun-on-transforming-healthcare-during-the-pandemic/): Founded in 1939, Blue Shield of California is a $20 billion-dollar-a-year nonprofit health plan dedicated to providing Californians with access to
- [Beyond Net Zero: How Nature-Based Solutions Help Tackle the Climate Crisis](https://www.salesforce.com/news/stories/behind-salesforces-approach-to-nature-based-solutions/): The question on any good skeptic's mind: how can a tech company help protect the environment?  According to Patrick Flynn, Global Head of Sustainability at Salesforce, it's about using the full power of the company for the planet.
- [Marc and Lynne Benioff Give $60M to Expand Efforts at Benioff Ocean Science Laboratory](https://www.salesforce.com/news/stories/benioff-ocean-science-laboratory-donation/): Today Marc and Lynne Benioff announced a significant new gift of $60 million to UC Santa Barbara, one of the world's top marine research centers. These
- [Breaking Accessibility Barriers and Becoming a Salesforce Pro](https://www.salesforce.com/news/stories/breaking-accessibility-barriers-and-becoming-a-salesforce-pro/): Editor's Note: Akasia Perran became legally blind five years ago but didn't let that hold her back from finding a meaningful career. Here, in her own
- [Bringing Dreamforce to Students and Young Adults Around the World](https://www.salesforce.com/news/stories/bringing-dreamforce-to-students-and-young-adults-around-the-world/): This year, we've completely reimagined Dreamforce and brought it to everyone - through content, videos, personalized meetings, a live-streamed keynote,
- [Behind the Scenes: Salesforce's Annual Stakeholder Impact Report](https://www.salesforce.com/news/stories/behind-the-scenes-of-creating-salesforce-annual-stakeholder-impact-report/): Today, Salesforce released its FY22 Stakeholder Impact Report to share ESG progress and commitments with its key stakeholders. We are firmly in the era of
- [Marc Benioff Named "Chevalier of the Légion d'honneur" by French Government](https://www.salesforce.com/news/stories/benioff-legion-of-honor/): Salesforce Chair and Co-CEO Marc Benioff was named "Chevalier de la Légion d'honneur" in recognition of Salesforce's longstanding relationship with France
- [Australia's Newest Solar Farm Opens, Powering Salesforce's First International Renewable Energy Agreement](https://www.salesforce.com/news/stories/blue-grass-solar-agreement-australia/): Blue Grass Solar Farm, located in Australia and built by X-ELIO, is now operational, marking the official launch of Salesforce's first international
- [Business as a Platform for Change: Celebrating Three Salesforce Customers Making an Impact](https://www.salesforce.com/news/stories/business-as-a-platform-for-change-celebrating-three-salesforce-customers-making-an-impact/): From the global pandemic to the Black Lives Matter movement, our status quo will never be the same. But despite the exceptional challenges we face today,
- [Why Health Must Be a Key Focus for Every Business, Regardless of Industry](https://www.salesforce.com/news/stories/business-healthcare-predictions-salesforce/): One measure of a good physician is how well they handle tough questions.  In the Miami clinic where I practice, I'm used to quashing confusion,
- [California Commission on the Future of Work Shares Recommendations to Help Create Inclusive, Long Term Economic Growth for the State](https://www.salesforce.com/news/stories/california-commission-on-the-future-of-work-shares-recommendations-to-help-create-inclusive-long-term-economic-growth-for-state/): Salesforce's SVP of Strategic Planning, Peter Schwartz, serves on the California Commission of the Future of Work, a diverse cross-section of prominent
- [CarMax Scales Digital Car-Buying Experience with Salesforce Platform](https://www.salesforce.com/news/stories/carmax-scales-digital-car-buying-experience-with-salesforce-platform/): Quick take: The nation's largest used vehicle retailer leverages Salesforce Platform's low-code tools and elastic scale capabilities to efficiently
- ['CEOs Have a Responsibility': Marc Benioff Urges Global Climate Action in WEF GTGS Interview](https://www.salesforce.com/news/stories/ceos-have-a-responsibility-marc-benioff-urges-global-climate-action-in-wef-gtgs-interview/): This week, Salesforce and the World Economic Forum (WEF) joined forces for the first annual Global Technology Governance Summit (GTGS), a series of
- [Can AI Predict When a Telecom Customer Will Churn? Salesforce's Communications Cloud GM Says Yes.](https://www.salesforce.com/news/stories/can-ai-predict-when-a-telecom-customer-will-churn/): Today, Salesforce announced Churn Predictions for Tableau CRM, a new feature that helps communications service providers (CSPs) retain subscribers and
- [How CDC Foundation Raises and Distributes Funds to Support Critical Global Health Initiatives in More Than 100 Countries](https://www.salesforce.com/news/stories/cdc-foundation-fundraising-and-initiatives/): While the pandemic has made in-person community building a near impossibility this year, it's reinforced the importance of a strong global community in
- [CIOs Across Industries Accelerate Digital Initiatives with MuleSoft](https://www.salesforce.com/news/stories/cios-across-industries-accelerate-digital-initiatives-with-mulesoft/): MuleSoft, provider of the world's #1 integration and API platform, today announced that CIOs across industries are relying on MuleSoft's Anypoint
- [Claire's Offers Same-Day 'Buy Online Pick Up In-Store' Feature with Custom Salesforce App](https://www.salesforce.com/news/stories/claires-offers-same-day-buy-online-pick-up-in-store-feature-with-custom-salesforce-app/): Global fashion brand Claire's, known as a powerhouse for self-expression, has transformed its digital customer experiences and created personalization at
- [CIOs on Creating a Hybrid Work Model That Works](https://www.salesforce.com/news/stories/cios-on-creating-a-hybrid-work-model-that-works/): The work-from-anywhere world is going through radical transformation yet again.  Workers today are less occupied by decorating their home offices
- [Career Bartender Lands Tech Analyst Job Through Free Salesforce Workforce Programs](https://www.salesforce.com/news/stories/career-bartender-lands-tech-analyst-job-through-free-salesforce-workforce-programs/): https://play.vidyard.com/MLGLiYny7xcABayyiFuKNC? Quick Take: After working in the hospitality industry for over a decade, Marquita Sidibe wanted to change
- [Closing the IT Delivery Gap: Why Business Teams Hold the Keys to Innovation](https://www.salesforce.com/news/stories/closing-the-it-delivery-gap-why-business-teams-hold-the-keys-to-innovation/): Quick Take: Demand on IT teams continues to rise. Companies that learn how to empower their business teams to deliver digital innovation will thrive in a
- [Cherokee Nation Taps Salesforce to Help Distribute $785M in Direct COVID-19 Assistance to Its Citizens](https://www.salesforce.com/news/stories/cherokee-nation-taps-salesforce-to-help-distribute-785m-in-direct-covid-19-assistance-to-its-citizens/): Cherokee Nation, one of the largest tribes in the U.S., has chosen Salesforce as its technology platform for its Gadugi ("working together") Portal - a
- [Closing the Disability Gap: Salesforce Shares Progress on Accessibility Efforts, New Advocacy Commitment](https://www.salesforce.com/news/stories/closing-the-disability-gap-salesforce-shares-progress/): Quick Take: People with disabilities represent more than one in four of the 7.7 billion people who live around the world. Salesforce is working to ensure
- ['Connections with Sarah Franklin': Highlights from a New Original Series on Marketing Transformation](https://www.salesforce.com/news/stories/connections-with-sarah-franklin-highlights-from-a-new-original-series-on-marketing-transformation/): The global pandemic has taken long-standing marketing playbooks and made them obsolete. Companies - and their marketing leaders - are now tasked with
- [76% of Workers Say Collaboration Directly Impacts Company Culture: Here's How](https://www.salesforce.com/news/stories/collaboration-impact-on-company-culture/): Quick take:  With 72% of workers using chat or channel-based collaboration tools (and nearly one in five using it with their senior leadership), the
- [The Trust Gap: Salesforce Finds Only 23% of Consumers Completely Trust the Health Industry](https://www.salesforce.com/news/stories/connected-health-consumer-report/): Insights from the second edition of Salesforce's Connected Health Consumer Report show that trust is much more than a nice-to-have - it is becoming a
- [Consumer Spending Is Up as Prices Spike 11% YoY: New Data from Q2 Shopping Index](https://www.salesforce.com/news/stories/consumer-spending-is-up-as-prices-spike-11-yoy-new-data-from-q2-shopping-index/): Quick take: Global year over year (YoY) digital commerce revenue grew by a modest 3% after posting four consecutive quarters of growth greater than 50%,
- [COVID-19 Prioritizes Digital Customer Experiences, Giving Digital Transformation New Purpose: Introducing Relationship Transformation](https://www.salesforce.com/news/stories/covid-19-prioritizes-digital-customer-experiences-giving-digital-transformation-new-purpose-introducing-relationship-transformation/): At the heart of CRM is the word relationships. But when it comes to digital transformation (DX), many organizations often placed too great an emphasis on
- [COVID-19 Vaccine: Ethical Considerations for Employers](https://www.salesforce.com/news/stories/covid-19-vaccine-ethical-considerations-for-employers/): By Yoav Schlesinger and Rob Katz We're still in the early stages of the COVID-19 vaccine rollout, with only a small percentage of our global population
- [Salesforce Signs Definitive Agreement to Acquire Troops.ai](https://www.salesforce.com/news/stories/corporate-news-update-2022/): Editor's Note: Salesforce completed its acquisition of Troops.ai on July 15, 2022.  Troops is now a part of Slack, a Salesforce company.  We're excited to
- [COVID-19 Vaccine Rollout: How Penn State Health Scaled to Serve Four Million Patients](https://www.salesforce.com/news/stories/covid-19-vaccine-rollout-how-penn-state-health-scaled-to-serve-four-million-patients/): We're a year into the global pandemic and just a few months into the world's largest-ever vaccine rollout. Health providers on the front lines of
- [Corporate Citizenship and Philanthropy: A Call to Action](https://www.salesforce.com/news/stories/corporate-citizenship-and-philanthropy-a-call-to-action/): During this challenging year, I've asked myself - what outlasts a pandemic? For years, companies have banked on perks to attract and retain talent. The
- [Salesforce Research Reveals Organizations Today Use Over 1,000 Applications - But 70% Remain Disconnected from One Another and the Core Business](https://www.salesforce.com/news/stories/connectivity-report-2023/): Failing to complete digital transformation initiatives costs organizations an estimated $9.5 million annually A third of organizations plan to invest in
- [Crowley Maritime Navigates Climate Action with Salesforce Net Zero Cloud](https://www.salesforce.com/news/stories/crowley-maritime-navigates-climate-action-with-salesforce-net-zero-cloud/): Crowley is the first US-based shipping company to implement Net Zero Cloud to track and analyze carbon emissions in partnership with PwC  Crowley,
- [Customer 360 Truth - Delivering a Single Source of Truth for Every Customer Experience](https://www.salesforce.com/news/stories/customer-360-truth-news/): COVID-19 has changed how businesses operate and many are now challenged with needing to quickly deliver personalized experiences online. People expect the
- [Salesforce and Bloomberg Media Launch New Customer Centricity Index](https://www.salesforce.com/news/stories/customer-centricity-index/): Index and data driven by Salesforce and Bloomberg Media showcases the companies that are putting their customer's needs first during the pandemic Today,
- [92% of Consumers Expect Pandemic-Era Customer Contact Levels to Remain or Grow: How Can Customer Service Prepare?](https://www.salesforce.com/news/stories/customer-service-prepare-post-pandemic/): Quick Take: As consumers return to shopping, travel, and entertainment habits, customer services teams must be prepared for a continued deluge of
- [Salesforce Announces CRM Analytics, AI-Based Insights for Sales, Marketing, and Service Teams in Every Industry](https://www.salesforce.com/news/stories/crm-analytics-2/): Today at World Tour Washington, D.C., Salesforce launched CRM Analytics with new innovations that surface AI-powered, actionable insights directly in the
- [Customer Experience Redefined: Insights From Chief Customer Officers on the Frontlines](https://www.salesforce.com/news/stories/customer-experience-redefined-insights-from-chief-customer-officers-on-the-frontlines/): In early 2020, the world as we know it changed. A myriad of social, political, and environmental factors upended the natural order and delivered the world
- [Defining Business Resilience in 2021: Insights from Salesforce, Business Leaders and Academics](https://www.salesforce.com/news/stories/defining-business-resilience-in-2021-insights-from-salesforce-business-leaders-and-academics/): Salesforce's Resilience Recast five-part podcast series concluded this week with a discussion on how companies can maintain a seamless relationship with
- [New Research Reveals 'Open' Cross-Border Data Transfer Policies Drive Economic Growth](https://www.salesforce.com/news/stories/data-beyond-borders-2/): Salesforce's new Data Beyond Borders 2.0 report shows data-transfer related policies are increasing in restrictiveness with the expansion of data
- [Formula 1 Is Accelerating Its Digital Transformation with Salesforce](https://www.salesforce.com/news/stories/customer-success-formula-1/): Formula 1, an organization that prides itself on being the "greatest racing spectacle on the planet," is growing and deepening its fan engagement with
- [Deloitte Germany Cuts Down on Consultant Travel Emissions Using Salesforce Net Zero Cloud](https://www.salesforce.com/news/stories/deloitte-germany-cuts-down-on-consultant-travel-emissions-using-salesforce-net-zero-cloud/): Deloitte Germany is now using Salesforce Net Zero Cloud to help local offices and clients shrink their carbon footprint. Launched in early 2021,
- [New Salesforce Digital Skills Research Unpacks How the Global Workforce Learns](https://www.salesforce.com/news/stories/digital-skills-learner-profiles/): See the latest research outlining six distinctive learning styles for digital skills, and how companies can upskill employees for jobs of the future.
- [Designing the Future of Design](https://www.salesforce.com/news/stories/designing-the-future-of-design/): Design has come a long way in the past three decades, with the practice evolving from a products and services focus to the latest
- [Designing for Difference: Why I'm Calling for a New Approach to Product Design](https://www.salesforce.com/news/stories/designing-for-difference/): As the Head of Product Accessibility at Salesforce, Global Accessibility Awareness Day is incredibly important to me, both personally and professionally.
- [The Digital Skills Gap Comes at a Cost: 14 G20 Countries Could Miss Out on $11.5 Trillion Cumulative GDP Growth](https://www.salesforce.com/news/stories/digital-skills-gap/): To better understand why the digital skills gap is widening and what business can do in response, Salesforce commissioned RAND Europe to carry out a study that examines the evidence associated with various aspects of the digital skills gap.
- [Digital-First Financial Services Customers Looking for More Personalization and Transparency from Providers](https://www.salesforce.com/news/stories/digital-trends-financial-services/): Salesforce's 2022 Future of Financial Services white paper explores trends across banking, insurance, and wealth management during a period of economic
- [The Key to Digital Transformation: Becoming a Composable Business](https://www.salesforce.com/news/stories/digital-transformation-becoming-a-composable-business/): As consumers increasingly demand all-digital experiences, digital transformation is now an imperative. Companies that embrace composability will meet
- [Don't Miss DreamTX: Reimagining Dreamforce to You 2020](https://www.salesforce.com/news/stories/dont-miss-dreamtx-reimagining-dreamforce-to-you-2020/): In case you missed it, Salesforce's Dreamforce to You 2020 event took place last week, where we shared our vision for the future, celebrated our
- [Disability:IN Named Salesforce Its 2021 Employer of the Year. There's Work Still Ahead](https://www.salesforce.com/news/stories/disabilityin-named-salesforce-its-2021-employer-of-the-year-theres-work-still-ahead/): Today, I am proud to share that Salesforce has been named Disability:IN's 2021 Employer of the Year and received the top score of 100 on the Disability
- [Disability Employment Awareness Month: Creating a More Inclusive & Accessible Future of Work](https://www.salesforce.com/news/stories/disability-employment-awareness-month-creating-a-more-inclusive-accessible-future-of-work/): Editor's Note: Over the past few years, more of the world has started to adopt and recognize National Disability Employment Awareness Month. At
- [As Uncertainty Persists, Digital Transformation Remains at the Heart of the CEO Agenda](https://www.salesforce.com/news/stories/digital-transformation-remains-at-the-heart-of-the-ceo-agenda/): Amid unprecedented headwinds of geopolitical, supply chain, and market volatility, 2022 will be a pivotal year for many businesses. Reducing costs and
- [Salesforce's Chief Medical Officer on COVID-19 Prevention, Safer Gatherings, and the New Variant](https://www.salesforce.com/news/stories/dr-geeta-nayyar-interview/): Editor's Note: This article references Dreampass and Salesforce's Health & Safety Playbook, which have been expanded upon with the launch of Safety
- [Dreamforce to You 2020: Reimagine Everything](https://www.salesforce.com/news/stories/dreamforce-to-you-2020/): Editor's note, updated November 10: The Dreamforce to You keynote will be broadcast on December 2, 2020. Learn more at Dreamforce.com. The global pandemic
- [Giving Back at Dreamforce to You 2020](https://www.salesforce.com/news/stories/dreamforce-to-you-2020-giving-back/): For nearly twenty years, Dreamforce - the largest software conference in the world - has brought hundreds of thousands of Salesforce trailblazers to San
- [72% of Employees Plan to Change How They Work Post-Pandemic](https://www.salesforce.com/news/stories/employees-plan-to-change-how-they-work-post-pandemic/): Quick Take: Companies and employees alike expect flexible hybrid work arrangements when the pandemic ends. As workers ask themselves what they want their
- [Precision Medicine Leader Elekta Skills Up Post-Pandemic Workforce Using Salesforce Learning Paths](https://www.salesforce.com/news/stories/elekta-and-salesforce-interview/): According to the most recent U.S. Jobs Report, employment is growing at the fastest rate since August 2020. With people getting back to work following the
- [They Adopted a Sibling Group of Four. Then, He Developed Technology to Help Others Do the Same.](https://www.salesforce.com/news/stories/employee-story-foster-support/): Nearly half a million U.S. children are in foster care, and 34,000 of them are in Texas - a statistic that tore at Salesforce Product Manager Yves Hughes'
- [Salesforce Doubles Down on Inclusive Design Commitment, Hires Elise Roy as Product Accessibility Leader](https://www.salesforce.com/news/stories/elise-roy-qa-salesforce/): Today, I'm honored and excited to welcome Elise Roy as Vice President, Product Accessibility and Inclusive Design. In welcoming Elise Roy, we bring our
- [ESG and the Role of the CFO: A Conversation with Amy Weaver & Mark Hawkins](https://www.salesforce.com/news/stories/esg-and-the-role-of-the-cfo-a-conversation-with-amy-weaver-mark-hawkins/): There's no question businesses, governments and society at large are facing critical challenges as we build beyond COVID-19 and the many crises of the
- [Salesforce Appoints Lori Castillo Martinez as Executive Vice President and Chief Equality Officer](https://www.salesforce.com/news/stories/equality-leadership-update/): Salesforce has named Lori Castillo Martinez Executive Vice President and Chief Equality Officer. In this role she will lead the company's global equality
- [Ethisphere Institute Names Salesforce Among its World's Most Ethical Companies](https://www.salesforce.com/news/stories/ethisphere-institute-names-salesforce-among-its-worlds-most-ethical-companies/): Salesforce has been named to the World's Most Ethical Companies list for the twelfth time. With a strategic focus on building responsible technology,
- [Ethical Considerations for Implementing Digital Health Credentials](https://www.salesforce.com/news/stories/ethical-considerations-for-implementing-digital-health-credentials/): By Rob Katz and Yoav Schlesinger With COVID-19 vaccines' authorization in many countries, we're entering the next chapter of the pandemic. And while the
- [Eurotunnel and Salesforce Team up to Power Digital Transformation](https://www.salesforce.com/news/stories/eurotunnel-and-salesforce-team-up-to-power-digital-transformation/): Eurotunnel today announced a partnership with Salesforce to support its digital transformation and enhance engagement with its customers.  By
- [FAQ: How Salesforce Works to Close the Opportunity Gap for Young People](https://www.salesforce.com/news/stories/faq-how-salesforce-works-to-close-the-opportunity-gap/): At Salesforce, we believe that talent is equally distributed, but opportunity is not-and we are committed to closing that gap. That's why a core focus of
- [New Salesforce ESG Solution Automates Investor Reports to Save Time, Lower Costs, and Achieve Success Now](https://www.salesforce.com/news/stories/esg-reporting-solution/): New solution brings together the best of Net Zero Cloud, Tableau, MuleSoft, Customer 360, and AppExchange to efficiently track Environmental, Social, and
- [FAQ: Salesforce Completes Slack Acquisition](https://www.salesforce.com/news/stories/faq-salesforce-completes-slack-acquisition/): Quick take: Salesforce today announced it has completed its acquisition of Slack Technologies, Inc. The announcement brings together the #1 CRM and the
- [FAQ: Salesforce and AWS Expand Strategic Partnership](https://www.salesforce.com/news/stories/faq-salesforce-and-aws-expand-strategic-partnership/): Quick Take: Salesforce and AWS have announced an expanded strategic partnership designed to make it easy for customers around the world to use the full
- ["Every Small Step Is Helping" - Global Training Firm Tracks Carbon Emissions with Net Zero Cloud](https://www.salesforce.com/news/stories/every-small-step-is-helping-global-training-firm-tracks-carbon-emissions-with-net-zero-cloud/): When ISDI, a Salesforce partner dedicated to training IT professionals, opened its newest digital acceleration center in Paris, it embedded sustainability
- [FAQs About Vaccine Distribution Management](https://www.salesforce.com/news/stories/faqs-about-vaccine-distribution-management/): Editor's Note: This article references Work.com for Vaccines, which has been expanded upon with the launch of Vaccine Cloud. For the latest on
- [Salesforce Financial Services Leaders from Across Retail Banking, Insurance, and Wealth Management Weigh in on What to Expect in the New Year](https://www.salesforce.com/news/stories/financial-predictions-2021-salesforce-update/): Like with many other industries, COVID-19 ushered in the future of technology in the financial services industry ahead of schedule. Years-long digital
- [Financial Services Accelerates Towards New Digital Customer Experience](https://www.salesforce.com/news/stories/financial-services-accelerates/): At the beginning of the pandemic, financial services companies sought to stabilize and protect their customers. Important decisions had to be taken
- [Forging the Fastest Path to Digital Transformation with Salesforce Industries](https://www.salesforce.com/news/stories/fastest-path-to-digital-transformation-with-salesforce-industries/): Last year global digital revenue grew by 71%, and while the pandemic has only accelerated this digital growth, companies still struggle to find the time
- [Lessons from Nearly 2,800 Financial Services Leaders on Resilience in the Face of Crisis](https://www.salesforce.com/news/stories/financial-services-leaders/): Like countless other 2020 expectations, our plans to launch Salesforce's first Trends in Financial Services report earlier this year in March were
- [Ford Builds New Technology on Salesforce Field Service Platform](https://www.salesforce.com/news/stories/ford-builds-new-technology-on-salesforce-field-service-platform/): Quick Take: Ford Motor Company, a global auto manufacturer and longtime innovator in the automotive industry, today announced the launch of VIIZR, a CRM
- [Forbes: In the Rush to Go All-Digital, Prioritize Employee Experiences](https://www.salesforce.com/news/stories/forbes-in-the-rush-to-go-all-digital-prioritize-employee-experiences/): Forbes published an in-depth piece about the importance of prioritizing the employee experience for the all-digital, success-from-anywhere world.
- [Fortune Panel Discussion Features Salesforce's Chief Medical Officer on the Future of Work](https://www.salesforce.com/news/stories/fortune-panel-discussion-features-salesforces-chief-medical-officer-on-the-future-of-work/): At the end of February, Dr. Ashwini Zenooz participated in the "Rethinking the Humanity of the Workplace" panel discussion at Fortune's Reimagine Work
- [Fortune Names Salesforce a Future 50 Company for the Fourth Year in a Row](https://www.salesforce.com/news/stories/fortune-names-salesforce-a-future-50-company-for-the-fourth-year-in-a-row/): Fortune Magazine just announced its Future 50 list. This annual list ranks companies with the strongest long-term growth potential. We are honored to be
- [Fortune Profile on Marc Benioff Explores His Values-Driven Leadership and the Company's Latest Initiatives](https://www.salesforce.com/news/stories/fortune-profile-on-marc-benioff-explores-his-values-driven-leadership-and-the-companys-latest-initiatives/): Salesforce Chair and CEO Marc Benioff is profiled in a Fortune feature story titled, "Force of Nature: How the Unstoppable Marc Benioff Fueled
- [From Sales to Forecasts, the Pandemic Has Ushered in Profound Changes for Businesses](https://www.salesforce.com/news/stories/from-sales-to-forecasts-the-pandemic-has-ushered-in-profound-changes-for-businesses/): Digital transformation is now the key driver for preserving continuity in sales and other business processes. From enterprises to small businesses all
- [Salesforce is #2 on the FORTUNE 100 Best Companies to Work For® List](https://www.salesforce.com/news/stories/fortune-salesforce-best-companies-list-2021/): Salesforce is honored to be ranked on the FORTUNE "100 Best Companies To Work For®" list for the thirteenth year in a row. FORTUNE ranked Salesforce at #2
- [From Secret Ops to Enterprise Software: Former CIA Chief Information Security Officer Joins Salesforce](https://www.salesforce.com/news/stories/from-secret-ops-to-enterprise-software-former-cia-chief/): William MacMillan, former Chief Information Security Officer (CISO) of the Central Intelligence Agency (CIA), has joined Salesforce as SVP, Security
- [Fortune's Most Powerful Women Summit 2020 Recap](https://www.salesforce.com/news/stories/fortunes-most-powerful-women-summit-2020-recap/): This week, Salesforce executives Amy Weaver, President and Chief Legal Officer, and Ebony Beckwith, Chief Philanthropy Officer and CEO, Salesforce
- [Think Like a Digital Customer to Reshape the Future of Retail: Tomorrow's Stores Blur Lines Between Online and Offline](https://www.salesforce.com/news/stories/future-of-retail/): Retail can't seem to catch a break. With the "retail apocalypse" and now COVID-19, retail innovation isn't what it used to be. But, "thinking like a
- [From the Wired HQ Event: Salesforce's Bret Taylor and Slack's Stewart Butterfield on the Work from Anywhere World](https://www.salesforce.com/news/stories/from-the-wired-hq-event-salesforces-bret-taylor-and-slacks-stewart-butterfield-on-the-work-from-anywhere-world/): Last week, in a virtual panel discussion hosted by Wired HQ in conjunction with CES, Salesforce President and COO Bret Taylor and Slack CEO and Co-Founder
- [Government Leaders Call for Cloud Adoption as Constituents Demand Digital Transformation](https://www.salesforce.com/news/stories/government-leaders-call-for-cloud-adoption-as-constituents-demand-digital-transformation/): Quick Take: Leaders from government and the private sector joined Salesforce's Public Sector Transformation Summit on Tuesday to discuss how modern,
- [Gender Equality Gems from Google, OneUnited Bank, and Cisco Executives](https://www.salesforce.com/news/stories/gender-equality-gems-from-google-oneunited-bank-and-cisco-executives/): In honor of Women's History Month, we had the opportunity to speak with three incredible leaders from OneBank United, Cisco, and Google. Featured in this
- [Our Global Return to the Office: The Salesforce Approach](https://www.salesforce.com/news/stories/global-return-to-the-office-the-salesforce-approach/): How Salesforce is delivering success from anywhere It's hard to believe that a year ago we were just beginning a journey that would forever alter our
- ['Forever Changed': Salesforce Looks Back at Year Defined by COVID-19](https://www.salesforce.com/news/stories/fy21-year-in-review/): Last year was a year like no other.  Virtually overnight, we were all thrust into a new world - an all-digital, work-from-anywhere world. As COVID-19
- [New Report: 71% of Growing Small and Medium Businesses Survived the Pandemic by Going Digital](https://www.salesforce.com/news/stories/growing-smbs-survived-the-pandemic-by-going-digital/): Today, Salesforce launched the fifth edition of its "Small and Medium Business Trends" report. Conducted by The Harris Poll in June and July, the research
- [Highlights from Reykjavik Global Forum 2020](https://www.salesforce.com/news/stories/highlights-from-reykjavik-global-forum-2020/): This week, Salesforce was proud to participate as an Impact Partner for the third year with the Women Political Leader's Reykjavik Global Forum - Women
- [Habitat for Humanity International Names Salesforce CFO to Board of Directors](https://www.salesforce.com/news/stories/habitat-for-humanity-international-names-salesforce-cfo-to-board-of-directors/): Billions of people around the world lack adequate housing. In fact, nine out of every 10 adults today lack access to housing finance systems.
- [Hello Atlanta: Salesforce Tower Top Floor Opens to the Community](https://www.salesforce.com/news/stories/hello-atlanta-salesforce-tower-top-floor-opens-to-the-community/): Today, we're thrilled to open the 34th floor - the top floor - of Salesforce Tower Atlanta to our employees, customers, partners, and the local community.
- [Honeywell's CEO Reveals What CEOs Face on "The Inflection Point"](https://www.salesforce.com/news/stories/honeywells-ceo-reveals-what-ceos-face-on-the-inflection-point/): Quick take: Darius Adamczyk, CEO at Honeywell, joined "The Inflection Point," a video interview series helmed by Monica Langley, Salesforce EVP, to
- [Honeywell and Salesforce: Trust Is Critical in Delivering on Customer Experience](https://www.salesforce.com/news/stories/honeywell-and-salesforce-trust-is-critical-in-delivering-on-customer-experience/): Quick take Salesforce is a key partner to multinational conglomerate Honeywell, helping improve customer relationships and manage employee
- [Salesforce Higher Ed Report: Only 11% of Students Feel Very Prepared for the Workforce](https://www.salesforce.com/news/stories/higher-education-statistics-trends-2022/): In the post-pandemic era, higher education institutions have an opportunity to reimagine the student experience to deliver better outcomes. New data shows
- [Hitting the Trail with Salesforce's CMO, Sarah Franklin](https://www.salesforce.com/news/stories/hitting-the-trail-with-salesforces-new-cmo-sarah-franklin/): Growing up as the child of a single mother in Richmond, Virginia, Sarah Franklin learned to embrace a few simple philosophies: you have to go for things
- [How CIOs Are Redefining Employee Experience](https://www.salesforce.com/news/stories/how-cios-are-redefining-employee-experience/): Quick Take: This is the second installment in a Newsroom series focused on helping CIOs navigate a digital-first world and adapt to new working models.
- [How Modern Healthcare Hinges on Data Access](https://www.salesforce.com/news/stories/how-modern-healthcare-hinges-on-data-access/): The pandemic brought historic challenges to healthcare and life sciences organizations. But amid the challenges, there was also transformation.  In a
- [Data Deluge: How Customer Data Platforms (CDPs) Help Businesses Navigate New Waters](https://www.salesforce.com/news/stories/how-customer-data-platforms-help-businesses/): Dots are meant to be connected - when they are, they tell a story. Separately, they're just siloed parts of something bigger.  In business,
- [How One Trailblazer Built a Career in Tech While Balancing School, Work and Being a Mom](https://www.salesforce.com/news/stories/how-one-trailblazer-built-a-career-in-tech-while-balancing-school-work-and-being-a-mom/): Blanca Leon-Carter has always been passionate about technology, but if you told her years ago she'd one day be a tech industry veteran with more than two
- [How Salesforce and Slack Power IBM's Digital HQ](https://www.salesforce.com/news/stories/how-salesforce-and-slack-power-ibms-digital-hq/): IBM has remained at the forefront of innovation for more than a century. That's why for the past several years, the iconic tech giant has relied on both
- [How Salesforce Builds Meaningful Employee Experiences - Without Return-to-Office Mandates](https://www.salesforce.com/news/stories/how-salesforce-builds-meaningful-employee-experiences/): The past few years have kept us in a state of constant change. This has led to new opportunities - we're more productive than ever before and finding more
- [Practicing Earth Kindness: How Salesforce Employees Are Honoring Earth Month](https://www.salesforce.com/news/stories/how-salesforce-employees-are-honoring-earth-month-news/): At Salesforce, we consider the environment to be a key stakeholder, and this passion extends to our employee resource groups (known as Equality
- [How Salesforce Employees Rallied Together to Fight India's Devastating Second Wave of COVID-19](https://www.salesforce.com/news/stories/how-salesforce-employees-rallied-together-to-fight-indias-devastating-second-wave-of-covid-19/): On April 22, 2021, India hit a devastating world record - the highest single-day tally for new COVID-19 cases since the pandemic began. As India's health
- [Talk Is Cheap: Salesforce Philanthropy Exec Urges Companies to Put Resources Behind Their Words](https://www.salesforce.com/news/stories/how-one-salesforce-exec-is-urging-companies-to-put-resources-behind-their-word/): Responding to climate change has become a non-negotiable for employees. In fact, 94% of tech workers say that tech companies are highly obligated to
- [How Salesforce is Bridging the AI Skills Gap](https://www.salesforce.com/news/stories/how-salesforce-is-bridging-the-ai-skills-gap/): Demand for artificial intelligence, and talent with AI expertise, has surged in recent years. This comes along with industry growth - a reported 95% of
- [How Salesforce Is Continuing To Deliver A World-Class Employee Experience](https://www.salesforce.com/news/stories/how-salesforce-is-continuing-to-deliver-a-world-class-employee-experience/): Salesforce was just named one of the World's Best Workplaces for the fourth year in a row. It's an honor to have received this award over the years, and
- [How Salesforce Is Opening the Doors of Opportunity for Untapped Talent](https://www.salesforce.com/news/stories/how-salesforce-is-opening-the-doors-of-opportunity-for-untapped-talent/): Young people, particularly Black and Latinx individuals, faced the highest increases in unemployment due to the pandemic, making our commitment to
- [How Salesforce is Helping Veterans Find a Future in Tech](https://www.salesforce.com/news/stories/how-salesforce-is-helping-veterans-find-a-future-in-tech/): Finding post-military employment isn't always easy. Here's what Salesforce is doing to help transitioning service members, and veterans.
- [How Slack Evolved the Digital HQ in a Time of Change](https://www.salesforce.com/news/stories/how-slack-evolved-the-digital-hq-in-a-time-of-change/): Despite all the disruptions to our working lives in the last couple years, one thing has become clear: we're not going back to the old ways. The pandemic
- [How Salesforce's Global Real Estate is Driving Success from Anywhere](https://www.salesforce.com/news/stories/how-salesforces-global-real-estate-is-driving-success-from-anywhere/): The company is committed to growing its global footprint with four new towers expected to open over the next two years The future of work is here. With
- [How Shared Transatlantic Values Can Help Shape Technology's Future](https://www.salesforce.com/news/stories/how-shared-transatlantic-values-can-help-shape-technologys-future/): Today, as part of the ReThink Digital Summit discussion, "Shaping Europe's digital future," I joined Anne Marie Engtoft Larsen, Denmark's Tech Ambassador,
- [How Stakeholder Capitalism Impacts Stocks: Mad Money's Jim Cramer on "The Inflection Point"](https://www.salesforce.com/news/stories/how-stakeholder-capitalism-impacts-stocks-mad-moneys-jim-cramer-on-the-inflection-point/): Quick Take: Jim Cramer joined "The Inflection Point," a video interview series helmed by Salesforce EVP Monica Langley, to discuss how profit margin is no
- [How Tech Can Help with the COVID-19 Vaccination Campaign](https://www.salesforce.com/news/stories/how-tech-can-help-with-the-covid-19-vaccination-campaign/): Editor's Note: This article was originally published by CNBC as part of its Pivot Point series. The world is delivering one of the largest mass
- [How Tableau Business Science Lowers the Barrier to Data Science Techniques](https://www.salesforce.com/news/stories/how-tableau-business-science-lowers-the-barrier-to-data-science-techniques/): To help democratize data science, Tableau is introducing Tableau Business Science, a new class of AI-powered analytics that lowers the barrier to data
- [How Tableau Foundation's 'Living' Annual Report Drives Organizational Accountability](https://www.salesforce.com/news/stories/how-tableau-foundations-living-annual-report-drives-organizational-accountability/): A lot has changed since we launched the Tableau Foundation in 2015 - including how we approach giving. This past year, for instance, the Tableau
- [How the Cleveland Browns Found Success on the Field and in the Community: Dee and Jimmy Haslam on "The Inflection Point"](https://www.salesforce.com/news/stories/how-the-cleveland-browns-found-success-on-the-field-and-in-the-community-dee-and-jimmy-haslam-on-the-inflection-point/): Quick Take: Dee and Jimmy Haslam, Owners / Managing Partners for the Cleveland Browns, joined Salesforce's EVP Monica Langley on "The Inflection Point" to
- [How the Salesforce Trailblazer Community Is Narrowing the Digital Skills Gap](https://www.salesforce.com/news/stories/how-the-salesforce-trailblazer-community-is-narrowing-the-digital-skills-gap/): From Salesforce administrators to CEOs, Trailblazers have been coming together for years to learn new skills, share knowledge and career opportunities, and gather in community groups.
- [Forging Pandemic Partnerships: How the Salesforce Ecosystem is Enabling Equitable Vaccine Distribution](https://www.salesforce.com/news/stories/how-the-salesforce-ecosystem-is-enabling-equitable-vaccine-distribution/): Throughout the many stages of the pandemic, people who are disproportionately impacted by COVID-19 have needed the right information and resources to
- [How the Salesforce Ecosystem Sparked a Developer's Appreciation for Low Code and Mentorship](https://www.salesforce.com/news/stories/how-the-salesforce-ecosystem-sparked-a-developers-appreciation-for-low-code-and-mentorship/): Quick Take: To help diversify the tech industry, MuleSoft solutions architect Miguel Martinez has mentored hundreds of developers, focusing on bridging
- [How to Be a Good Manager, According to one Salesforce Leader](https://www.salesforce.com/news/stories/how-to-be-a-good-manager-salesforce/): The role of the manager has fundamentally changed in 2022. Learn how to be a good manager by showing empathy, flexibility, and openness.
- [How the Salesforce Ecosystem Empowers Customers to Stabilize their Businesses in the Wake of COVID-19](https://www.salesforce.com/news/stories/how-the-salesforce-ecosystem-empowers-customers-to-stabilize-their-businesses/): Salesforce partners nCino and OwnBackup lead the charge in innovating for customers in crisis mode, stabilizing their own businesses along the way It's no
- [How Three Companies from Radically Different Industries Are Humanizing the Customer Experience with Salesforce](https://www.salesforce.com/news/stories/how-three-companies-from-radically-different-industries-are-humanizing-the-customer-experience-with-salesforce/): This week, Salesforce introduced new Service and Marketing Cloud innovations around AI-powered conversational intelligence, augmented reality, and
- [How Trailblazers Will Help Shape the 2022 Salesforce Product Roadmap](https://www.salesforce.com/news/stories/how-trailblazers-help-shape-the-salesforce-product-roadmap/): Balance. It's something many of us strive to achieve in both our personal and professional lives. At home, I'm focused on spending time with my family and
- [New Salesforce Data Reveals Top Drivers of Exceptional Employee Experience. Spoiler Alert: It's Not Free Snacks](https://www.salesforce.com/news/stories/how-to-engage-employees-2022/): New Salesforce research uncovers what 1,105 U.S.-based, full-time workers said they need to feel motivated and happy at work: flexibility, collaboration,
- [How to Support COVID-19 Relief in India](https://www.salesforce.com/news/stories/how-to-support-covid-19-relief-in-india/): As India faces a devastating second surge of the COVID-19 pandemic, we are seeing yet again the ways in which disasters magnify existing inequities.Across
- [How We're Creating a Culture Worthy of the 'World's Best Workplaces' Recognition](https://www.salesforce.com/news/stories/how-were-creating-a-culture-worthy-of-the-worlds-best-workplaces-recognition/): Editor's Note - February 10, 2022: See here for the latest information on Trailblazer Ranch. Quick Take: Fortune and Great Place to Work named Salesforce
- [How We're Bringing Inclusive Language to Our Products](https://www.salesforce.com/news/stories/how-were-bringing-inclusive-language-to-our-products/): Learn how the Office of Ethical and Humane Use and the Inclusive Product Language Task Force are working to be intentional in the language used in
- [How Virtual Clinical Trials Are Speeding The Path To Another Vaccine](https://www.salesforce.com/news/stories/how-virtual-clinical-trials-are-speeding-the-path-to-another-vaccine/): Editor's Note: This article originally appeared on the BBC StoryWorks site. For decades, IQVIA has been helping pharmaceutical giants perform clinical
- [Salesforce Ranked #1 in CRM Market Share for Ninth Consecutive Year](https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2022/): International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker *. This is the ninth
- [Claudine Emeott on the $100 million Salesforce Ventures Impact Fund II](https://www.salesforce.com/news/stories/impact-fund-interview/): Today, Salesforce Ventures announced its second Impact Fund. Building on the success of the first $50 million Salesforce Ventures Impact Fund in 2017, the
- [The Hybrid Workplace in 2022: Everything You Need to Know](https://www.salesforce.com/news/stories/hybrid-workplace/): By definition, a hybrid workplace model combines in-office and remote work. Hybrid workplaces pose a chance for companies to make work more flexible, inclusive, and productive.
- ['Innovation Is Endless': Salesforce Prepares People for 9.3 Million New Jobs by 2026](https://www.salesforce.com/news/stories/innovation-is-endless-salesforce-prepares-people-for-9-3-new-jobs-by-2026/): The rapid pace of digital transformation is fueling massive growth in cloud technologies. According to this year's IDC Salesforce Economy Study,
- [Inspirational Leadership and Gender Equality: 7 Questions with Revolent's Nabila Salem](https://www.salesforce.com/news/stories/inspirational-leadership-and-gender-equality/): Nabila Salem, President of Revolent, has been blazing trails in the technology industry since her days in school when she worked her first after-school
- [Insider: How Trailhead Helps Pave a Path for Tech Job Breakthroughs](https://www.salesforce.com/news/stories/insider-how-trailhead-helps-pave-a-path-for-tech-job-breakthroughs/): Four Salesforce Trailblazers spoke with Insider to share how Trailhead and the Trailblazer Community helped transform their careers and skill up to land new roles in the Salesforce ecosystem.
- [Salesforce Announces First International Renewable Energy Agreement to Date, Milestone on Path to Achieving 100 Percent Renewable Energy](https://www.salesforce.com/news/stories/international-renewable-energy/): Australians are increasingly being affected by climate change and the extreme weather events it creates. We've just gone through our worst bushfire season
- [Juan Perez to Join Salesforce as Chief Information Officer](https://www.salesforce.com/news/stories/juan-perez-to-join-salesforce-as-chief-information-officer/): Today, Salesforce announced that Juan Perez is joining the company as Chief Information Officer and a member of the Executive Leadership Team, effective
- [Intuit's Salesforce and Slack-Powered Digital HQ Helped Boost Customer Service Ratings by 12% - Here's How](https://www.salesforce.com/news/stories/intuits-salesforce-and-slack-powered-digital-hq-helped-boost-customer-service-ratings-by-12-heres-how/): With 100 million global customers, Intuit, the global technology platform behind products like QuickBooks, MailChimp, TurboTax, and Mint, is focused on
- [Introducing Salesforce Industries - Go Digital Fast with New Industry Clouds Built on the Salesforce Customer 360 Platform](https://www.salesforce.com/news/stories/introducing-salesforce-industries/): In my more than 30 years in technology, I've never seen digital transformation happen faster than it is today. Digital projects that were planned for
- [Join Salesforce in Support of the American Cancer Society's Health Equity Campaign](https://www.salesforce.com/news/stories/join-salesforce-in-support-of-the-american-cancer-societys-health-equity-campaign/): Cancer touches one in three people, affecting every family in some way. My own cancer journey began 19 years ago, and could have been very different if I
- [Inspiring Equality and Inclusion: Partners That Exemplify the 1:1:1 Philanthropy Model](https://www.salesforce.com/news/stories/inspiring-equity-equality-and-inclusion-how-our-partners-exemplify-the-111-philanthropy-model/): According to McKinsey, companies in the top quartile for gender diversity on executive teams were 25% more likely to have above-average profitability than
- ['Keep Moving, Keep Learning, Keep Adjusting": PayPal's Dan Schulman on "The Inflection Point"](https://www.salesforce.com/news/stories/keep-moving-keep-learning-keep-adjusting-paypals-dan-schulman-on-the-inflection-point/): Quick Take: Dan Schulman, President and CEO, PayPal, joined "The Inflection Point," hosted by Monica Langley, EVP, Salesforce, to talk about homelessness,
- [KPMG Rearchitects its Digital Client Experience with Salesforce](https://www.salesforce.com/news/stories/kpmg-front-office-transformation/): Quick Take: KPMG has selected Salesforce to power its front office transformation. With Salesforce Customer 360, and in collaboration with KPMG's
- [How Luxury Footwear and Accessories Brand Kurt Geiger Drives Efficiency with Salesforce](https://www.salesforce.com/news/stories/kurt-geiger-salesforce/): Kurt Geiger, a luxury British shoe and accessory designer with over 70 stores and 530 concessions worldwide, launched new digital distribution channels in
- [Introducing Trailblazer Ranch: Igniting the Next Chapter of Salesforce's Culture](https://www.salesforce.com/news/stories/introducing-trailblazer-ranch/): The past two years have challenged us to reimagine not only how we work, but also how we connect - and what it means to build a culture in an all-digital,
- [Salesforce's Scenarios Planning Team on the Latest COVID-19 Scenarios](https://www.salesforce.com/news/stories/latest-covid-19-scenarios/): COVID-19 has thrust all of us into a realm where our carefully honed expertise and judgment suddenly feels inadequate, and we've all had to make difficult
- [Marc Benioff & Bret Taylor Letter to Stakeholders: Leading with Our Values](https://www.salesforce.com/news/stories/leading-with-our-values-stakeholder-letter/): Quick Take: Today, Salesforce released its annual Stakeholder Impact Report, which showcases the company's continued commitment to environmental, social
- [Leading Our Legal Team with Values: How We Drive Positive Outcomes and Elevate Equality](https://www.salesforce.com/news/stories/leading-our-legal-team-with-values-salesforce/): I've been at Salesforce 16 years, and so I've got the benefit of the long view in figuring out what makes a company and a legal team successful and
- [License to Innovate: 7 Ways Salesforce Drives Ethics and Accessibility](https://www.salesforce.com/news/stories/license-to-innovate-7-ways-salesforce-drives-ethics-and-accessibility/): Building ethically and inclusively takes more than good intentions. It takes a solid plan, and the ambition to build a movement bigger than any one
- [Salesforce Completes Acquisition of Sales-Enablement Company LevelJump](https://www.salesforce.com/news/stories/leveljump-and-salesforce/): Salesforce, the global leader in CRM, today announced it has completed its acquisition of LevelJump, a sales enablement and readiness solution built on
- [Salesforce Named a Leader in the Gartner 2020 Magic Quadrant for Enterprise Low-code Application Platforms](https://www.salesforce.com/news/stories/low-code-application-platforms/): Salesforce, the global leader in CRM, today announced it has again been named a Leader by Gartner Inc. in its 2020 Magic Quadrant for Enterprise Low-code
- ["Maintain Your Beginner's Mind," Salesforce Chair and CEO Marc Benioff Advises on the Hello Monday Podcast](https://www.salesforce.com/news/stories/maintain-your-beginners-mind-salesforce-chair-and-ceo-marc-benioff-advises-on-the-hello-monday-podcast/): "There are two mindsets you can have in business," said Salesforce Chair and CEO Marc Benioff, in an appearance on Jessi Hempel's Hello Monday podcast.
- [L'Oréal Gets a Digital Makeover with Salesforce](https://www.salesforce.com/news/stories/loreal-salesforce-success-now/): Serving as the backbone of more than 200 ecommerce sites, Salesforce helps L'Oréal create more personalization, relevance, and satisfaction with its
- [Marc Benioff Discusses Activism and Innovation at the Wall Street Journal's Future of Everything Festival](https://www.salesforce.com/news/stories/marc-benioff-discusses-activism-and-innovation-at-the-wall-street-journals-future-of-everything-festival/): On Tuesday, Salesforce Chair and CEO Marc Benioff spoke at the Wall Street Journal Future of Everything Festival in a mainstage fireside chat with WSJ
- [Louisville Metro Selects Salesforce to Manage the Vaccinations of its Nearly One Million Residents](https://www.salesforce.com/news/stories/louisville-metro-selects-salesforce-to-manage-the-vaccinations-of-its-one-million-residents/): The Louisville Metro Department of Public Health and Wellness in Louisville, Kentucky, has selected Salesforce as its technology platform for the
- [Marc Benioff and Trailblazer Juan Medina on Whether College Degrees are Necessary to Land the Jobs of the Future](https://www.salesforce.com/news/stories/marc-benioff-and-trailblazer-juan-medina-on-whether-college-degrees-are-necessary-to-land-the-jobs-of-the-future/): Salesforce Chair and CEO Marc Benioff is featured in a new segment from NBC Nightly News on whether college degrees are truly required to succeed in
- [Marc Benioff Discusses Q1 Results, Future of Work with Julia La Roche on Yahoo Finance](https://www.salesforce.com/news/stories/marc-benioff-discusses-q1-results-future-of-work-with-julia-la-roche-on-yahoo-finance/): Salesforce Chair and CEO Marc Benioff joined Julia La Roche on Yahoo Finance on Wednesday. The two discussed the company's quarterly results, the future
- [Marc Benioff Discusses Lessons of the Past Year on What I've Learned with Arianna Huffington](https://www.salesforce.com/news/stories/marc-benioff-discusses-lessons-of-the-past-year-on-what-ive-learned-with-arianna-huffington/): Salesforce Chair and CEO Marc Benioff spoke with Arianna Huffington on Thrive Global's "What I've Learned" podcast. The conversation covered what he
- ["CEOs Must Mandate for All Stakeholders, Not Just Shareholders": Marc Benioff Joins Davos Panel on Stakeholder Capitalism](https://www.salesforce.com/news/stories/marc-benioff-on-stakeholder-capitalism-davos-2021/): The World Economic Forum (WEF) Annual Meeting is underway, with virtual sessions on an array of topics taking place. As the world continues to grapple
- [Marc Benioff Named a Top CEO in the U.S. by Glassdoor](https://www.salesforce.com/news/stories/marc-benioff-named-a-top-ceo-in-the-u-s-by-glassdoor/): Quick Take: Glassdoor today announced the results of its 2021 Employees' Choice Awards, sharing that Marc Benioff has been named one of the Top CEOs in
- [Marc Benioff Discusses Q1 FY22 Results and the Future of Work with Sara Eisen on CNBC's Closing Bell](https://www.salesforce.com/news/stories/marc-benioff-discusses-q1-fy22-results-and-the-future-of-work-with-sara-eisen-on-cnbcs-closing-bell/): Salesforce Chair and CEO Marc Benioff joined Sara Eisen on CNBC's "Closing Bell." The two discussed the company's strong quarter, customer success, the
- [Marc Benioff's Letter to Stakeholders: "We're Achieving Success from Anywhere, Together"](https://www.salesforce.com/news/stories/marc-benioffs-letter-to-stakeholders-success-from-anywhere/): Quick Take Today, Salesforce released its annual Stakeholder Impact Report, which showcases Salesforce's continued commitment to environmental,
- [Marc Benioff Speaks on Planet's "Climate Action, Silicon Valley, and the Road to COP26" Panel](https://www.salesforce.com/news/stories/marc-benioff-speaks-on-planets-climate-action-silicon-valley-and-the-road-to-cop26-panel/): Salesforce Chair and CEO Marc Benioff joined Planet's "Climate Action, Silicon Valley, and the Road to COP26"panel exploring how leaders across
- [Meet Salesforce's New General Counsel: Todd Machtmes](https://www.salesforce.com/news/stories/meet-salesforces-new-general-counsel-todd-machtmes/): As a 16 year Salesforce veteran, Todd Machtmes has been a part of some of the company's biggest and most influential milestones. He joined in 2005, just a
- [MFA the Salesforce Way: How Salesforce Rolled Out Multi-Factor Authentication Requirements](https://www.salesforce.com/news/stories/mfa-the-salesforce-way/): Here's what you need to know about Salesforce multi-factor authentication, and how the company stepped up security for its own employees.
- [From Farm to Database: How MuleSoft is Helping Make Bayer Crop Science Faster and Greener](https://www.salesforce.com/news/stories/mulesoft-automation-capabilities-customer-story/): On the surface, farming and digital automation don't have a whole lot in common. Dig a little deeper, though, and they actually do have some
- [Michigan's Fastest-Growing Health Plan Selects Salesforce to Personalize Member Experiences](https://www.salesforce.com/news/stories/michigans-fastest-growing-health-plan-selects-salesforce-to-personalize-member-experiences/): Quick take: Priority Health, the fastest growing health plan in Michigan1, tapped Salesforce's Customer 360 platform to make internal processes more
- [Multinational Utility ENGIE Unifies Data across Salesforce Customer 360 for 'Greener' Future](https://www.salesforce.com/news/stories/multinational-utility-engie-unifies-data-across-salesforce-customer-360-for-greener-future/): French multinational utility company ENGIE leveraged Salesforce Customer 360 for sales of its tailored, low carbon solutions during the pandemic, helping
- [New Research Shows Automation Demand Surged in More Than 90% of Companies](https://www.salesforce.com/news/stories/mulesoft-automation-trends-2022/): Quick take: A new study from Salesforce and Vanson Bourne reveals business demand for automation has surged and now spans multiple departments in a bid to
- [Nearly Half of U.S. Consumers Have Lost Trust in a Brand This Past Year](https://www.salesforce.com/news/stories/nearly-half-of-u-s-consumers-have-lost-trust-in-a-brand-this-past-year/): Quick take: 48% of U.S. consumers say misuse of their personal information has caused them to lose trust in a brand during the pandemic. Salesforce Global
- [NBCUniversal's Advertising and Partnerships Division Expands Integrations with Salesforce](https://www.salesforce.com/news/stories/nbcuniversals-advertising-and-partnerships-division-expands-integrations-with-salesforce/): NBCUniversal's Advertising and Partnerships division has selected Salesforce's Customer 360 Platform to deliver a single source of truth for its
- [New Data Shows Higher-Than-Average Rates of Discrimination, Hate Crimes in AAPI Communities](https://www.salesforce.com/news/stories/new-data-shows-higher-than-average-rates-of-discrimination-hate-crimes-in-aapi-communities/): A new Tableau dashboard with data from over 16,000 SurveyMonkey and AAPI DATA surveys suggests millions of Asians, Asian Americans, Pacific Islanders and
- [New Salesforce Account-Based Marketing Innovations Apply AI to Identify Customers Most Likely to Purchase](https://www.salesforce.com/news/stories/new-account-based-marketing-innovations/): Launching today, new Salesforce Account-Based Marketing (ABM) innovations help companies surface their most valuable accounts Leading brands like
- [Research Shows CX Is 'Top-5 Business Priority' Yet Few Can Deliver](https://www.salesforce.com/news/stories/new-hbr-analytics-research-cx-investment-is-a-cross-industry-priority/): Integrated Relationship Management Is Essential for the Customer Experience Shoppers and Prospects Want, Yet Many Organizations Lack the Tools To Deliver
- [New IDC Report Examines Salesforce's 'Gold Standard' Customer Success Delivery](https://www.salesforce.com/news/stories/new-idc-report-examines-salesforces-gold-standard-customer-success-delivery/): According to a new IDC report, "Salesforce is a technology industry gold standard for customer success. Salesforce was a pioneer of the concept and was
- [New Report Shows Huge Rise in AI, Automation as Customer, Employee Expectations Shift](https://www.salesforce.com/news/stories/new-report-shows-huge-rise-in-ai-automation-as-customer-employee-expectations-shift/): Quick Take: Global survey analysis of more than 25,000 consumers, business buyers, and professionals finds that customer expectations are growing amid the
- [New Research Highlights Pandemic's Destabilizing Effect on Manufacturing (and What Comes Next)](https://www.salesforce.com/news/stories/new-research-highlights-pandemics-destabilizing-effect-on-manufacturing-and-what-comes-next/): Quick Take: Global survey analysis conducted by Salesforce of 750 manufacturing decision-makers finds the changes brought about by the pandemic are
- [New Public-Private Coalition Launched to Mobilize More Than $1 Billion to Protect Tropical Forests and Enhance Global Climate Action](https://www.salesforce.com/news/stories/new-public-private-coalition-launched-to-mobilize-more-than-1-billion-to-protect-tropical-forests-and-enhance-global-climate-action/): Today at the Leaders Summit on Climate a group of governments and companies announced the LEAF Coalition, an  ambitious new public-private initiative
- [New Research: 76% of Students Identify Wellbeing as Top Challenge](https://www.salesforce.com/news/stories/new-research-wellbeing-crisis/): Global report shows student and staff wellbeing concerns are on the riseStudents indicate that communications and support resources powered by technology
- [New Salesforce Certification Prepares Trailblazers to Design with Purpose](https://www.salesforce.com/news/stories/new-salesforce-certification-prepares-trailblazers-to-design-with-purpose/): Salesforce has launched a new Strategy Design certification for current and aspiring creatives to boost their skills in a hot career path.  Why it's
- [New Research Shows How to Keep Developers Happy Amid the 'Great Resignation'](https://www.salesforce.com/news/stories/new-research-shows-how-to-keep-developers-happy-amid-the-great-resignation/): Data from Salesforce's MuleSoft show 93% of organizations say it has become more difficult to retain skilled developers 91% of organizations say
- [New Retail & Consumer Goods GM Matt Marcotte on Why Loyalty Is Top of Mind Heading into NRF](https://www.salesforce.com/news/stories/new-retail-consumer-goods-gm-matt-marcotte-on-loyalty/): Matt Marcotte brings 30 years of experience in consumer retail to his new role at Salesforce as the GM for Retail and Consumer Goods. He was previously
- [New Salesforce Maps Innovations Help Sales Teams Drive Revenue with Improved Flexibility and Efficiency](https://www.salesforce.com/news/stories/new-salesforce-maps-innovations-help-sales-teams-drive-revenue-with-improved-flexibility-and-efficiency/): New Territory Planning  capabilities support field, digital, and hybrid selling models,  and factor in rep skill sets, seniority, and other
- [New Research Shows Employee Satisfaction Boosted by Superior Work Technology](https://www.salesforce.com/news/stories/new-research-why-employee-wellbeing-is-the-next-frontier-of-work-technology/): Quick Take: Technology made it possible for a distributed workforce to be productive during the pandemic. But its increasingly prominent role in
- [New Salesforce Care from Anywhere Innovations Improve Patient Access and Deepen Relationships](https://www.salesforce.com/news/stories/new-salesforce-care-from-anywhere/): It's no secret that COVID-19 accelerated the demand for an always-on, digitally enhanced healthcare system. Patients now expect care delivered in
- ['The Sustainability Revolution Is Now' - Behind the Scenes with Salesforce's VP of Climate Action](https://www.salesforce.com/news/stories/new-salesforce-sustainability-executive-2022/): Editor's note: This article was updated on April 5, 2023 to reflect the latest on sustainability at Salesforce. Tim Christophersen wears his love of
- [New Salesforce Research Links Lower Stress Levels and Business Automation](https://www.salesforce.com/news/stories/new-salesforce-research-links-lower-stress-levels-and-business-automation/): Survey also finds increased employee satisfaction and better productivity as a direct result of automation in the workplace  Adopting new
- [New Salesforce Report Ranks AI Readiness Across 11 Asia Pacific Economies](https://www.salesforce.com/news/stories/new-salesforce-report-ranks-ai-readiness-across-11-asia-pacific-economies/): Today, Salesforce released the second edition of its Asia Pacific AI Readiness Index. The index assesses the readiness of governments, businesses, and
- [Just 12% Of Nonprofits Are "Digitally Mature" - And They're 4X More Likely to Achieve Mission Goals](https://www.salesforce.com/news/stories/nonprofit-statistics-trends-2022/): Quick Take: Salesforce's new Nonprofit Trends report uncovers how nonprofits are performing in the face of economic headwinds, an emerging employee
- [Salesforce.org Publishes Third Edition of Nonprofit Trends Report](https://www.salesforce.com/news/stories/nonprofit-trends/): Today, Salesforce.org published its third edition of its Nonprofit Trends Report. The report, which was done in collaboration with the Urban Institute,
- [Northwell Health: Serving Two Million Patients, Enhancing Speed and Empathy with Salesforce Vaccine Cloud](https://www.salesforce.com/news/stories/northwell-health-enhancing-speed-empathy-with-vaccine-cloud/): New York's largest health system is leveraging Salesforce's Vaccine Cloud technology across its 23 hospitals, nearly 800 outpatient facilities, and 75,000
- [On Earth Day, Salesforce, Marriott Sustainability Leads Urge Companies to Drive Climate Action](https://www.salesforce.com/news/stories/on-earth-day-salesforce-marriott-sustainability-leads-urge-companies-to-drive-climate-action/): On Salesforce's Blazing Trails podcast, Patrick Flynn, VP Sustainability, Salesforce and Denise Naguib, VP, Sustainability and Supplier Diversity,
- [On Hope and Building More Human Workplaces: Fast Company Features Salesforce's Tony Prophet](https://www.salesforce.com/news/stories/on-hope-and-building-more-human-workplaces-fast-company-features-salesforces-tony-prophet/): Fast Company's latest cover story is titled "The New New Rules of Business: Fast Company's Advice for the Next 25 Years," and features Salesforce Chief
- [Retailers Must Act to Avoid Margin Being the Grinch That Steals Christmas](https://www.salesforce.com/news/stories/online-discount-predictions/): Early online sales down 7% globally as consumers hold out for holiday discounts Data and insights from the shopping behavior of 1.5 billion consumers and
- [Our 2020 Annual Equality Update](https://www.salesforce.com/news/stories/our-2020-annual-equality-update/): Editor's note: This post was updated on February 19 to reflect the correct figure at the time for URM attrition. This year has challenged us in ways
- [Out at Work: Salesforce Employees Celebrate Pride Month](https://www.salesforce.com/news/stories/out-at-work-salesforce-employees-celebrate-pride-month/): Salesforce celebrates Pride Month globally every June. Traditionally there are parades, events, and large gatherings, but Pride looks a little different
- [Our Quarterly Equality Update: New Data and Progress on Racial Equality and Justice](https://www.salesforce.com/news/stories/our-quarterly-equality-update-new-data-and-progress-on-racial-equality-and-justice/): May 25th marks a year since nine minutes and 29 seconds forever changed us. The murder of George Floyd captured the attention of millions around the world
- [Our Quarterly Equality Update: Building a Future That Works for Us All](https://www.salesforce.com/news/stories/our-quarterly-equality-update-building-a-future-that-works-for-us-all/): We are living through another challenging moment in history - from deadly, hate-provoked attacks committed against Asian American, Black, and Latinx
- [Our Quarterly Equality Update: February 2021](https://www.salesforce.com/news/stories/our-quarterly-equality-update-february-2021/): This month is Black History Month and the symbolism and power of this moment seems to resonate even more deeply given everything we faced over the last
- [Panel Discussion: Bridging the Skills Gap in the Future of Work](https://www.salesforce.com/news/stories/panel-discussion-bridging-the-skills-gap-and-the-future-of-work/): What does the Future of Work look like? We're seeing it take shape now, with companies everywhere realizing that they must be in the business of health
- [Salesforce Co-Founder on Automation, Innovation, and Speed](https://www.salesforce.com/news/stories/parker-harris-salesforce-platform-2022/): Salesforce Co-Founder and CTO Parker Harris talks automation, innovation, and how the Salesforce Platform expedites both.
- [Parker Harris Is on a Mission: "Just Because It's Possible to Write Code, Doesn't Mean You Should Write Code"](https://www.salesforce.com/news/stories/parker-harris-on-the-future-of-the-salesforce-platform/): No one knows the Salesforce Platform like Parker Harris, Salesforce's co-founder and Chief Technology Officer. For 22 years it's been his focus.  And
- [Post-Cyber Week Global Online Sales Top $395 Billion, According to Salesforce](https://www.salesforce.com/news/stories/post-cyber-week-shopping-data/): Salesforce predicts over 1.4 billion orders purchased this holiday season will be returned Seamless fulfillment and easy returns will be key
- ['People First': Salesforce Exec Reveals Hybrid Workforce Lessons](https://www.salesforce.com/news/stories/people-first-salesforce-exec-reveals-hybrid-workforce-lessons/): Salesforce has always prioritized employee well-being, but that ethos took on new significance over the past 18 months. The COVID-19 pandemic has had
- [Principles for the Ethical Use of COVID-19 Vaccine Technology Solutions](https://www.salesforce.com/news/stories/principles-for-the-ethical-use-of-covid-19-vaccine-technology-solutions/): COVID-19 vaccine management and distribution is a new and complex challenge. Salesforce is committed to building technology and services in partnership
- [Q1 Shopping Index: Global Digital Commerce Grew 58 Percent, Stimulus Checks Boost U.S. Sales](https://www.salesforce.com/news/stories/q1-shopping-index-global-digital-commerce-grew-58-percent-stimulus-checks-boost-u-s-sales/): Quick Take Retailers in the U.S. closed out the quarter with a strong March as consumers increased spending in response to the American Rescue Plan Act.
- [Prudential's CIO on a Digital Transformation 145 Years in the Making - and How Salesforce Played a Major Role](https://www.salesforce.com/news/stories/prudentials-cio-on-a-digital-transformation-145-years-in-the-making/): For a 145-year-old insurance company, digital transformation can be a daunting task. For Prudential Financial, one of the world's largest financial
- [Our Progress So Far on Racial Equality and Justice - Reflecting During Black History Month](https://www.salesforce.com/news/stories/progress-so-far-on-racial-equality-and-justice/): Editor's Note: This post was updated on February 19 to reflect the correct figure at the time for URM attrition. February is Black History Month - a time
- [Q&A: How Inside and Outside Sales Teams Adjusted to a New Reality](https://www.salesforce.com/news/stories/qa-how-inside-and-outside-sales-teams-adjusted-to-a-new-reality/): There was no pandemic playbook for businesses before this year, and because of that, sales leaders were flying blind and sales reps were doing the best
- [He Led Kansas' H1N1 Response - Here's How He Sees Tech Supporting the COVID-19 Vaccine Rollout](https://www.salesforce.com/news/stories/qa-techs-role-vaccine-rollout/): Twelve years ago, Rod Bremby was serving as the Secretary of the Kansas Department of Health and Environment, when he helped lead the state's public
- [Recasting Business Resilience: Five Trends for the Future of Work](https://www.salesforce.com/news/stories/recasting-business-resilience-five-trends-for-the-future-of-work/): Against the backdrop of unprecedented disruption and transformation, Salesforce has launched Resilience Recast, a five-part podcast series beginning
- [Quarterly Equality Update: Driving Racial Equality and an Inclusive Employee Experience](https://www.salesforce.com/news/stories/quarterly-equality-update-inclusive-employee-experience/): This past year was powerful - it made us hold a mirror up to ourselves as an industry and a company in many ways. At Salesforce, we had the opportunity to
- [Reducing the 'Work of Work': Salesforce Execs Reveal Automation Predictions for 2022](https://www.salesforce.com/news/stories/reducing-the-work-of-work-salesforce-execs-reveal-automation-predictions-for-2022/): With 2021 now firmly in the past, it's time to look forward and prepare for the opportunities that a new year will bring. As businesses double down on a
- [Representation Matters: Salesforce's Annual Racial Equality Summit Set for July 22](https://www.salesforce.com/news/stories/representation-matters-salesforces-annual-racial-equality-summit-set-for-july-22/): Editor's Note: Representation Matters has already taken place. Watch the full event here or in the embedded video below:
- [Realize Business Value Faster with Salesforce Success Plans](https://www.salesforce.com/news/stories/realize-business-value-faster-with-salesforce-success-plans/): I'm thrilled to be back in the Customer Success Group here at Salesforce because success is not only a core value, it's at the heart of everything we do.
- [Inside Salesforce's Clean Energy and Carbon Programs](https://www.salesforce.com/news/stories/renewable-energy/): With over 200 companies committed to reaching 100% renewable energy (RE), voluntary corporate purchasing of renewable energy is playing an increasingly
- [Rethink Everything: The Role of the CIO in a Digital-First World](https://www.salesforce.com/news/stories/rethink-everything-the-role-of-the-cio-in-a-digital-first-world/): Quick Take: This is the first of a 3 part series designed to help CIOs navigate this new digital-first world by bringing together various respected
- [59% of US Workforce Reports Fewer Workplace Learning Opportunities Since Pandemic Began](https://www.salesforce.com/news/stories/reports-shows-fewer-workplace-learning-opportunities/): A new survey by Salesforce shows opportunities for learning and development have decreased as employees struggle to fit learning into their work day, despite the tangible business benefits that training provides.
- [Rocket Mortgage Unveils Partnership with Salesforce, Providing Transformational Mortgage Services to Financial Institutions](https://www.salesforce.com/news/stories/rocket-mortgage-unveils-partnership-with-salesforce-providing-transformational-mortgage-services-to-financial-institutions/): Rocket Mortgage, a leading mortgage lender, today announced a partnership with Salesforce to make the company's mortgage origination technology available
- [Research Shows Shift in Corporate Giving to Align with Employee Interests](https://www.salesforce.com/news/stories/research-shows-shift-in-corporate-giving-to-align-with-employee-interests/): Despite facing economic barriers, Americans maintained charitable giving during the pandemic, especially toward human services organizations and
- [Representation Matters: Salesforce's Annual Racial Equality Event](https://www.salesforce.com/news/stories/representation-matters-salesforces-annual-racial-equality-event/): Salesforce hosted its third-annual Racial Equality summit, Representation Matters, during the week of September 14. This year's event was reimagined as a
- [Salesforce Announces 2022 Partner Innovation Award Winners](https://www.salesforce.com/news/stories/salesforce-2022-partner-innovation-award-winners/): Today, we announced our annual Salesforce Partner Innovation Awards, which recognize and celebrate the significant contribution that our partners have
- [Salesforce Accelerates Fight Against Climate Change with New Trees, Oceans, and Youth Programs](https://www.salesforce.com/news/stories/salesforce-accelerates-commitment-to-trees-oceans-and-youth-programs-to-fight-climate-change/): New tree equity and global urban reforestation initiative engages youth and ecopreneurs to grow urban forests and green cities across Canada, Europe,
- [The Future of Work: New Salesforce Research Reveals How Organizations Should Work in a Pandemic World](https://www.salesforce.com/news/stories/salesforce-2020-future-of-work-now/): Survey results showcase the need to prioritize a work from anywhere mindset, adaptability and employee well-being through access to technology,
- [Salesforce Unveils Seven Innovations to Help Industries Create Success from Anywhere](https://www.salesforce.com/news/stories/salesforce-accelerates-industry-transformation-innovation/): Salesforce Industries includes 12 industry clouds and a digital-first approach to help companies reimagine their businesses for a success-from-anywhere
- [New Salesforce 'Accelerator for Nature' Awards Funds, Tech to 4 Climate-Focused Nonprofits](https://www.salesforce.com/news/stories/salesforce-accelerator-for-nature/): Accelerator funding will provide $1 million to help four nonprofits test and scale nature-based solutions Salesforce also announced $3 million to support
- [Salesforce Adopts European Union's New Cloud Code of Conduct](https://www.salesforce.com/news/stories/salesforce-adopts-european-unions-new-cloud-code-of-conduct/): This May marks the third anniversary of the European Union's (EU) General Data Protection Regulation (GDPR). The three years since GDPR became law have
- [Safely Re-Opening Our Offices: The Salesforce Approach](https://www.salesforce.com/news/stories/safely-re-opening-our-offices-the-salesforce-approach/): Editor's Note: This article references Dreampass and Salesforce's Health & Safety Playbook, which have been expanded upon with the launch of
- [Salesforce Closes Acquisition of Acumen Solutions](https://www.salesforce.com/news/stories/salesforce-acumen-close-updates/): Editor's Note: We're excited to welcome the incredible Acumen Solutions team to the Salesforce family! Salesforce previously posted this announcement of
- [Salesforce Acquisitions - 2021](https://www.salesforce.com/news/stories/salesforce-acquisitions/): View Salesforce acquisitions. See a list of key companies Salesforce has acquired, from early years to 2021: Slack, Tableau, MuleSoft, and more.
- [Salesforce Adds New Robotic Process Automation, AI Capabilities to Einstein Automate](https://www.salesforce.com/news/stories/salesforce-adds-new-robotic-process-automation-ai-capabilities-to-einstein-automate/): Adoption of Salesforce's automation and AI capabilities continues to soar, with a 41% year-over-year increase in the number of low-code automated
- [Salesforce Accelerates Ocean Sustainability Efforts](https://www.salesforce.com/news/stories/salesforce-accelerates-ocean-sustainability-efforts/): Salesforce appoints first-ever Director of Ocean Sustainability to expand its global impact on behalf of oceans.New data tool from The Benioff Ocean
- [Salesforce and Eat. Learn. Play. Announce New Partners, Funding and Scope of Pilot Program to Address Food Insecurity in the Bay Area](https://www.salesforce.com/news/stories/salesforce-and-eat-learn-play-announce-new-partners-funding-and-scope-of-pilot-program-to-address-food-insecurity-in-the-bay-area/): As a response to the COVID-19 pandemic, Salesforce and Eat. Learn. Play., along with partners Oakland Unified School District, World Central Kitchen, Numi
- [Salesforce and AWS Deliver Offering That Helps Content Distributors Easily Deploy, Scale and Personalize High-Quality Video Streaming Subscriptions](https://www.salesforce.com/news/stories/salesforce-and-aws-deliver-offering-that-helps-content-distributors/): Today, Salesforce and Amazon Web Services (AWS) announced an offering that combines high quality video streaming technology with unique viewer data and
- [Salesforce and Alibaba Cloud Announce Plans for Social Commerce Product](https://www.salesforce.com/news/stories/salesforce-and-alibaba-cloud-announce-plans-for-social-commerce-product/): Today, Salesforce and Alibaba Cloud announced they are working toward an agreement to launch Salesforce Social Commerce, a headless commerce product being
- [How Cleaner Air Makes Salesforce Buildings Safer](https://www.salesforce.com/news/stories/salesforce-air-quality-plan/): On average, we spend about 90% of our time in buildings. The air we breathe plays a significant role in our health and wellbeing, and in our cognitive
- [Salesforce and New Brand Partner and Advisor Matthew McConaughey Debut #TeamEarth Campaign, a Rallying Cry to Build a Better Future Together](https://www.salesforce.com/news/stories/salesforce-and-new-brand-partner-and-advisor-matthew-mcconaughey-debut-teamearth-campaign-a-rallying-cry-to-build-a-better-future-together/): Salesforce alongside new brand partner and advisor Matthew McConaughey today unveiled #TeamEarth, a new global campaign that aims to inspire businesses
- [Salesforce and JetBlue Build on Partnership to Accelerate Their Shared Journey Toward Sustainable Air Travel](https://www.salesforce.com/news/stories/salesforce-and-jetblue-build-on-partnership/): JetBlue becomes the first airline to leverage Salesforce Net Zero Cloud to track emissions on its journey to Net Zero Salesforce has also joined JetBlue's
- [Salesforce Announces 2021 Partner Innovation Award Winners](https://www.salesforce.com/news/stories/salesforce-announces-2021-partner-innovation-award-winners/): We describe the Salesforce partner ecosystem as helping customers grow faster and reach further. And the data backs us up. According to a new IDC study,
- [Salesforce Announces Customer Ability to Store and Process Federal Taxpayer Information in Government Cloud Plus](https://www.salesforce.com/news/stories/salesforce-announces-customer-ability-to-store-and-process-federal-taxpayer-information-in-government-cloud-plus/): As federal, state and local agencies continue to look for ways to modernize their IT systems for a better employee and constituent experience, they have
- [New Salesforce Automotive Cloud Helps the Industry Deliver on the Promise of Connected Vehicles and Next-Gen Customer Experiences](https://www.salesforce.com/news/stories/salesforce-announces-automotive-cloud-driver360/): Powered by Driver 360, Automotive Cloud delivers real-time personalization and insights across the entire customer and vehicle lifecycle 93% of auto
- [Salesforce Announces New Customer 360 for Education Capabilities to Power the Future of Learning](https://www.salesforce.com/news/stories/salesforce-announces-new-customer-360-for-education-capabilities/): According to the Salesforce Connected Student Report, 58% of higher education staff say their institutions are increasing investment in supporting
- [250+ New App Innovations Launch on Salesforce AppExchange in 2022 with the Help of Trailblazing Entrepreneurs](https://www.salesforce.com/news/stories/salesforce-appexchange-business-builders-stats/): This year, Salesforce has accelerated the growth of the market's leading AppExchange by adding more than 250 apps to its marketplace collection. This was
- [Salesforce-Astara Relationship Explores Mobility, Data Intelligence Innovation for Auto Industry](https://www.salesforce.com/news/stories/salesforce-astara-relationship/): Salesforce and Astara, a leading global mobility and automotive distribution company, have expanded their commercial relationship to explore how new
- [Salesforce AppExchange Named a Leader in Marketplaces For SaaS Sourcing](https://www.salesforce.com/news/stories/salesforce-appexchange-named-a-leader-in-marketplaces-for-saas-sourcing/): Salesforce AppExchange, the world's leading enterprise cloud marketplace for apps and experts, has been recognized as a Leader in The Forrester New Wave™:
- [At the 'Davos Agenda,' Salesforce Joins Global Leaders to Discuss the Urgent Need to Reshape Capitalism for a Better Future](https://www.salesforce.com/news/stories/salesforce-at-davos-2021-events/): The World Economic Forum (WEF) Annual Meeting in Davos, Switzerland will look a little different this year. As the world continues to grapple with the
- [Salesforce at the World Economic Forum Annual Meeting 2022](https://www.salesforce.com/news/stories/salesforce-at-the-world-economic-forum-annual-meeting-2022/): Salesforce is participating in the following live-streamed sessions at the World Economic Forum Annual Meeting in Davos:  Rebuilding Societal Trust,
- [Salesforce and AT&T Join Forces to Accelerate Climate Action](https://www.salesforce.com/news/stories/salesforce-att-net-zero-cloud/): Salesforce will collaborate on AT&T's Connected Climate Initiative, aimed at reducing a gigaton of global emissions by 2035 AT&T IoT data
- [Stakeholder Capitalism, ESG Reporting and Fostering Grassroots Innovation: A Recap of Salesforce at the Davos Agenda Week](https://www.salesforce.com/news/stories/salesforce-at-davos-agenda-recap/): The World Economic Forum (WEF) Davos Agenda Week took place over the past several days, with virtual sessions on an array of topics around stakeholder
- [Salesforce Partners Weigh In on How Automotive Cloud Will Redefine the Customer Experience](https://www.salesforce.com/news/stories/salesforce-automotive-cloud-implementation-partners/): Quick Take: Global consulting leaders and Salesforce partners Capgemini, Deloitte Digital, and PwC share why the time is now for the automotive industry
- [New Salesforce Research: Tech and Data Key for Auto Industry Struggling with Uncertain Future](https://www.salesforce.com/news/stories/salesforce-automotive-research-ev-future/): The automotive sector is grappling with external pressures and an unfamiliar landscape as it accelerates into the digital world. Everything from vehicle
- [Salesforce, AWS Expand Partnership with Slack, Voice Sales, and More](https://www.salesforce.com/news/stories/salesforce-aws-expand-partnership-with-slack-voice-sales-and-more/): Announcements include AWS integrations for Slack, new voice capabilities for virtual selling, a new virtual care solution, and elevated commitments to
- [Salesforce's Jo-ann Olsovsky on How Automation Drives Productivity Across Salesforce](https://www.salesforce.com/news/stories/salesforce-automation-and-productivity/): Jo-ann Olsovsky is Executive Vice President and CIO at Salesforce. In her role, Jo-ann leads the team responsible for all of the internal technologies and
- [Salesforce Bets On Ecopreneurs Unlocking the Power of Carbon Markets](https://www.salesforce.com/news/stories/salesforce-bets-on-carbon-market-ecopreneurs-unlocking-the-power-of-carbon-markets/): To prevent the most devastating consequences of climate change, the world needs to cut global greenhouse gas emissions 50% by 2030 and be well underway to
- [Salesforce Backs COP26 Objectives with Tech, People, Partnerships, and Funding](https://www.salesforce.com/news/stories/salesforce-backs-cop26-objectives-with-tech-people-partnerships-and-funding/): Editor's Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce's
- [See What it Looks Like When 10K Salesforce Employees and Their Kids Work Together Around the World](https://www.salesforce.com/news/stories/salesforce-bring-your-kids-to-work/): Salesforce welcomed parents and their kids to this year's Salesforce Adventure Club, the company's annual "bring your kids to work day"   Each year,
- [Salesforce and Amazon Web Services Partner On Open-Source Technology to Help Nonprofits Accelerate Impact](https://www.salesforce.com/news/stories/salesforce-aws-nonprofit-open-source-technology/): 76% of nonprofits lack a data strategy. Data Lake for Nonprofit Cloud, Powered by Amazon Web Services (AWS), is a new open-source offering that enables
- [Salesforce: Call for Mandatory Climate Disclosures](https://www.salesforce.com/news/stories/salesforce-call-for-mandatory-climate-disclosures/): Quick Take: Today, Salesforce released its annual Stakeholder Impact Report, which showcases our continued commitment to environmental, social and
- [Salesforce Black Business Month Block Party Explores Entrepreneurship, Empowerment, and Building Black Wealth](https://www.salesforce.com/news/stories/salesforce-black-business-month-block-party-explores-entrepreneurship-empowerment-and-building-black-wealth/): Salesforce recently hosted its first-ever National Black Business Month Block Party Summit, presented by Black Enterprise and Deloitte Digital. The event
- ["It's Not About a Paycheck, But a Purpose": Bug Bounty Hunter Reveals Why He Hacks for Good](https://www.salesforce.com/news/stories/salesforce-bug-bounty-program-swinnen/): Arne Swinnen is a pretty typical guy; he enjoys playing soccer, swimming, and cycling. Based in Belgium, he recently taught his 4-year-old son how to ride
- [Salesforce Commits to Investing $100 Million to Scale and Commercialize Carbon Removal Technologies](https://www.salesforce.com/news/stories/salesforce-carbon-removal-commitment-first-movers-coalition/): Salesforce also celebrates the two-year mark of 1t.org and UpLink programs To date, the U.S. chapter of 1t.org has secured nearly 50 billion in tree
- [Salesforce 'Career Spark' Attracts the Next Generation of Tech Leaders](https://www.salesforce.com/news/stories/salesforce-career-spark-attracts-the-next-generation-of-tech-leaders/): This summer, Salesforce launched Career Spark, a Citizen Philanthropy campaign on a mission to create a diverse workforce by inspiring young people to
- [Salesforce Launches Catalyst Fund to Scale Inclusive Philanthropy](https://www.salesforce.com/news/stories/salesforce-catalyst-fund-announcement/): Unrestricted grants will support 20 nonprofits led by underrepresented leaders Today, Salesforce announced the launch of its Catalyst Fund, which will
- [New Salesforce CDP Innovations Make Customer Interactions Smarter, Easier and Faster](https://www.salesforce.com/news/stories/salesforce-cdp-innovations-make-customer-interactions-smarter/): Editor's Note: See the latest news about Salesforce's new data platform. The new Salesforce CDP helps companies prioritize first-party data to make every
- [Salesforce Celebrates Continued Commitment to Education, Reaching $140M+ in Donations](https://www.salesforce.com/news/stories/salesforce-celebrates-9-years-supporting-public-education/): Today, Salesforce announced $19 million in new grants to five school districts across the United States - San Francisco Unified School District, Oakland
- [Salesforce Chair and CEO Marc Benioff Discusses Trust and Stakeholders at the Milken Institute Conference](https://www.salesforce.com/news/stories/salesforce-chair-and-ceo-marc-benioff-discusses-trust-and-stakeholders-at-the-milken-institute-conference/): On Wednesday, Salesforce Chair and CEO Marc Benioff spoke at the 2020 Milken Institute Global Conference. Benioff participated in a virtual fireside chat
- [Salesforce CFO and European Leaders Stress Need for Representation of Women at Leadership Levels](https://www.salesforce.com/news/stories/salesforce-cfo-stresses-need-for-representation-at-leadership-levels/): On International Women's Day, Salesforce President and Chief Financial Officer Amy Weaver joined prominent European leaders at the virtual 'POLITICO
- [Salesforce CIO: 4 Ways to Fuel Growth, Efficiency, and Success Now Amid Economic Uncertainty](https://www.salesforce.com/news/stories/salesforce-cio-update/): From the CEO to the CFO, the CHRO to the CMO, every leader has been asked to be more efficient and productive as economic conditions worsen. For their
- [Salesforce CMO: 'Trust is the Anchor Tenet for Us'](https:/