# Cloud Dentistry Knowledge Base

> Knowledge Base Articles for Cloud Dentistry Users

## English

### Office Accounts FAQ

- [What is Cloud Dentistry?](https://faq.clouddentistry.com/en/articles/9806101-what-is-cloud-dentistry.md): Cloud Dentistry is a marketplace that simplifies dental staffing by providing immediate, on-demand solutions.
- [Creating Your Free Office Profile and Getting It Approved](https://faq.clouddentistry.com/en/articles/10600854-creating-your-free-office-profile-and-getting-it-approved.md): A complete guide for dental practices joining Cloud Dentistry — from setting up your free office profile to getting it approved by our Onboarding team.
- [What are the benefits of a Cloud Dentistry subscription?](https://faq.clouddentistry.com/en/articles/9797412-what-are-the-benefits-of-a-cloud-dentistry-subscription.md): What does a Cloud Dentistry subscription include?
- [Cloud Dentistry Hiring Guide](https://faq.clouddentistry.com/en/articles/15277867-cloud-dentistry-hiring-guide.md): A practical, step-by-step guide to hiring on Cloud Dentistry — from searching for candidates to booking, posting jobs, and running working interviews.
- [Office Video Library: How-To & Welcome Videos](https://faq.clouddentistry.com/en/articles/16222086-office-video-library-how-to-welcome-videos.md): Welcome to the Cloud Dentistry video library for offices. Below is every how-to and welcome video created for dental offices, organized by topic, with a link to the full help center article for each.
- [How do I manage notifications and emails? \(Offices\)](https://faq.clouddentistry.com/en/articles/14355443-how-do-i-manage-notifications-and-emails-offices.md): Important Notifications
- [How can my staff access the Cloud Dentistry account?](https://faq.clouddentistry.com/en/articles/13546197-how-can-my-staff-access-the-cloud-dentistry-account.md): Creating Account Administrators
- [How can I hide my office name and address on job postings in Cloud Dentistry?](https://faq.clouddentistry.com/en/articles/12873295-how-can-i-hide-my-office-name-and-address-on-job-postings-in-cloud-dentistry.md): Privacy of Office Details
- [Can I add more photos to my Office account?](https://faq.clouddentistry.com/en/articles/10157809-can-i-add-more-photos-to-my-office-account.md): Attract more professionals to your job posts with compelling office photos
- [Managing Your Office Account on Cloud Dentistry](https://faq.clouddentistry.com/en/articles/15059244-managing-your-office-account-on-cloud-dentistry.md): Subscription plan changes, taking a break, account deletion, password reset, and updating practice information
- [Can I block certain dental professionals from viewing our profile or contacting us?](https://faq.clouddentistry.com/en/articles/11471674-can-i-block-certain-dental-professionals-from-viewing-our-profile-or-contacting-us.md): Block a Professional from your Office; Hide Office from a professional; Hide Jobs from a professional
- [How to favorite a professional](https://faq.clouddentistry.com/en/articles/10684030-how-to-favorite-a-professional.md)
- [Who are these externs and what do I do with them?](https://faq.clouddentistry.com/en/articles/10683390-who-are-these-externs-and-what-do-i-do-with-them.md)
- [How to Find the Right Professional for Your Office](https://faq.clouddentistry.com/en/articles/10371846-how-to-find-the-right-professional-for-your-office.md): Advanced Search, Compare, and choose the right, reliable candidate for your office
- [Understanding Professionals’ Profile Score and What it Means for Offices](https://faq.clouddentistry.com/en/articles/10126423-understanding-professionals-profile-score-and-what-it-means-for-offices.md): Understanding our new Profile Score system for Office accounts
- [Are professionals allowed to turn down work requests that I send to them?](https://faq.clouddentistry.com/en/articles/9806213-are-professionals-allowed-to-turn-down-work-requests-that-i-send-to-them.md)
- [Can I communicate directly with the professionals on the Cloud Dentistry network?](https://faq.clouddentistry.com/en/articles/9806198-can-i-communicate-directly-with-the-professionals-on-the-cloud-dentistry-network.md): Can I message professionals directly on Cloud Dentistry?
- [How does Cloud Dentistry verify the dental professionals on its platform?](https://faq.clouddentistry.com/en/articles/9806183-how-does-cloud-dentistry-verify-the-dental-professionals-on-its-platform.md): Does Cloud Dentistry verify licensure information for professionals on the platform?
- [Do dental professionals have background checks?](https://faq.clouddentistry.com/en/articles/9800778-do-dental-professionals-have-background-checks.md)
- [How do I know if the dental professionals on the site are available to work at the listed times?](https://faq.clouddentistry.com/en/articles/9806105-how-do-i-know-if-the-dental-professionals-on-the-site-are-available-to-work-at-the-listed-times.md)
- [How do I report a negative experience with a dental professional?](https://faq.clouddentistry.com/en/articles/13612681-how-do-i-report-a-negative-experience-with-a-dental-professional.md): How can I file a complaint?
- [How do I send booking requests?](https://faq.clouddentistry.com/en/articles/11478155-how-do-i-send-booking-requests.md): How an Office Creates a Booking Request, Find A Temp,
- [Why do some profs have “auto-accept” on their calendar?](https://faq.clouddentistry.com/en/articles/10684066-why-do-some-profs-have-auto-accept-on-their-calendar.md)
- [How long does it take to get a confirmed booking?](https://faq.clouddentistry.com/en/articles/10684049-how-long-does-it-take-to-get-a-confirmed-booking.md)
- [Can professionals propose bookings directly to offices?](https://faq.clouddentistry.com/en/articles/10683331-can-professionals-propose-bookings-directly-to-offices.md)
- [What happens if the booked professional late cancels or no-shows their confirmed booking?](https://faq.clouddentistry.com/en/articles/9806234-what-happens-if-the-booked-professional-late-cancels-or-no-shows-their-confirmed-booking.md)
- [What happens if I send a dental professional home early?](https://faq.clouddentistry.com/en/articles/9806231-what-happens-if-i-send-a-dental-professional-home-early.md): Guarantee Payment, Booking Ending Early, Sending a Professional Home
- [What happens if I cancel a booking with a dental professional?](https://faq.clouddentistry.com/en/articles/9806229-what-happens-if-i-cancel-a-booking-with-a-dental-professional.md): Will I be charged a fee for canceling a booking with a professional?
- [What to Do If You Need to Change Booked Hours?](https://faq.clouddentistry.com/en/articles/9806226-what-to-do-if-you-need-to-change-booked-hours.md): Hours Need Changed, Day Ended Early, Late Arrival
- [What do the different colors on the bookings calendar mean?](https://faq.clouddentistry.com/en/articles/14601237-what-do-the-different-colors-on-the-bookings-calendar-mean.md): Identify the different booking statuses and what they mean.
- [How do I book a professional for a different hourly rate?](https://faq.clouddentistry.com/en/articles/15073150-how-do-i-book-a-professional-for-a-different-hourly-rate.md): Negotiated A Different Hourly Rate, Update Hourly Rate, Edit Booked Hourly Rate
- [How to Post a Permanent Job Posting?](https://faq.clouddentistry.com/en/articles/11487424-how-to-post-a-permanent-job-posting.md): Hiring for Full-Time/Part-Time Positions, AI Job Posts Feature; Sharing & Promoting Your Open Perm Job
- [How do I set up an interview?](https://faq.clouddentistry.com/en/articles/10683409-how-do-i-set-up-an-interview.md): Scheduling Interviews - Working Interviews
- [How do I know when someone applies to my job post?](https://faq.clouddentistry.com/en/articles/10683403-how-do-i-know-when-someone-applies-to-my-job-post.md)
- [Why Aren't My Job Postings Getting Applicants?](https://faq.clouddentistry.com/en/articles/9806216-why-aren-t-my-job-postings-getting-applicants.md)
- [How much does it cost to post a permanent job listing?](https://faq.clouddentistry.com/en/articles/9800678-how-much-does-it-cost-to-post-a-permanent-job-listing.md): Understanding Payment Options for Permanent Job Postings
- [How do I Post a Temporary Job?](https://faq.clouddentistry.com/en/articles/15952333-how-do-i-post-a-temporary-job.md): Creating a public temp shift for applicants
- [What tax documents should I collect from the professionals?](https://faq.clouddentistry.com/en/articles/9806414-what-tax-documents-should-i-collect-from-the-professionals.md)
- [Cloud Direct Pay \(CDP\) — Office Guide](https://faq.clouddentistry.com/en/articles/9800568-cloud-direct-pay-cdp-office-guide.md): Everything your office needs to know about enrolling in, confirming, and paying through Cloud Direct Pay \(CDP\).
- [How do I pay professionals?](https://faq.clouddentistry.com/en/articles/9800580-how-do-i-pay-professionals.md): How can my office pay for the Cloud Dentistry professional for their booking
- [Billing & Payment Methods FAQ](https://faq.clouddentistry.com/en/articles/14981962-billing-payment-methods-faq.md): Frequently asked questions about managing payment methods, downloading billing statements, and reprocessing failed invoices.
- [Auto Renewal Policy for Offices](https://faq.clouddentistry.com/en/articles/11429170-auto-renewal-policy-for-offices.md): Subscription Auto-Renewal
- [Can I use my current subscription plan for another location?](https://faq.clouddentistry.com/en/articles/10684180-can-i-use-my-current-subscription-plan-for-another-location.md): How to add another location to your office account on Cloud Dentistry — plus why each location needs its own subscription plan.
- [Plan Cancellation Policy for Offices](https://faq.clouddentistry.com/en/articles/9967302-plan-cancellation-policy-for-offices.md): Understanding the cancellation process, including proration and fees.
- [If my job post closes, does my auto-renewal stop?](https://faq.clouddentistry.com/en/articles/9806201-if-my-job-post-closes-does-my-auto-renewal-stop.md)
- [What is the Refund Policy?](https://faq.clouddentistry.com/en/articles/9806180-what-is-the-refund-policy.md)
- [Does Cloud Dentistry charge placement fees if I hire someone full or part-time?](https://faq.clouddentistry.com/en/articles/9806109-does-cloud-dentistry-charge-placement-fees-if-i-hire-someone-full-or-part-time.md)
- [How can I read my office reviews?](https://faq.clouddentistry.com/en/articles/9806251-how-can-i-read-my-office-reviews.md)
- [How can I leave a review for a professional after booking?](https://faq.clouddentistry.com/en/articles/9806249-how-can-i-leave-a-review-for-a-professional-after-booking.md): How to Submit a review for a dental professional
- [How do I contact Member Services?](https://faq.clouddentistry.com/en/articles/10684161-how-do-i-contact-member-services.md): Customer Support - Account or Booking Questions
- [How do I report a tech issue?](https://faq.clouddentistry.com/en/articles/10684154-how-do-i-report-a-tech-issue.md): Issues with website, App, or Facing an Error message
- [Is it legal for hygienists to be a subcontractor?](https://faq.clouddentistry.com/en/articles/9806444-is-it-legal-for-hygienists-to-be-a-subcontractor.md)
- [Who is responsible for Workman's Comp and Malpractice for 1099 profs?](https://faq.clouddentistry.com/en/articles/9829253-who-is-responsible-for-workman-s-comp-and-malpractice-for-1099-profs.md)
- [Cloud Coaching](https://faq.clouddentistry.com/en/articles/15809165-cloud-coaching.md): Cloud Coaching - Training Solutions, Coaching Modules, & Professional Development for your staff
- [Cloud Dentistry Memberships](https://faq.clouddentistry.com/en/articles/11554883-cloud-dentistry-memberships.md): Understanding the Patient Memberships Perk for Cloud Dentistry Subscribers
- [Dental Service Organizations \(DSOs\)](https://faq.clouddentistry.com/en/articles/10684169-dental-service-organizations-dsos.md): Does Cloud Dentistry service DSOs?
- [Do you have a referral program?](https://faq.clouddentistry.com/en/articles/10684149-do-you-have-a-referral-program.md)

### Professional User FAQ

- [How does Cloud Dentistry work?](https://faq.clouddentistry.com/en/articles/9899898-how-does-cloud-dentistry-work.md)
- [What is Cloud Dentistry?](https://faq.clouddentistry.com/en/articles/9797415-what-is-cloud-dentistry.md): What is Cloud Dentistry?
- [How do I create a profile and start working?](https://faq.clouddentistry.com/en/articles/9805811-how-do-i-create-a-profile-and-start-working.md): Complete Profile & Apply to Jobs
- [Do professionals have to pay to use Cloud Dentistry?](https://faq.clouddentistry.com/en/articles/9899886-do-professionals-have-to-pay-to-use-cloud-dentistry.md): Is there a fee or cost for finding work on the platform?
- [How to Add the Cloud Dentistry Widget to Your Phone](https://faq.clouddentistry.com/en/articles/9999108-how-to-add-the-cloud-dentistry-widget-to-your-phone.md): Did you know that we have a phone widget? Add it to your home screen to quickly check your upcoming shifts and get notified about new messages.
- [Best Practices for Temp Bookings on Cloud Dentistry](https://faq.clouddentistry.com/en/articles/11465212-best-practices-for-temp-bookings-on-cloud-dentistry.md): Whether it's your first confirmed booking or your fiftieth temp shift, here's how to show up prepared, get paid correctly, and protect your profile score.
- [How does my profile get approved?](https://faq.clouddentistry.com/en/articles/9824117-how-does-my-profile-get-approved.md): What's required for account approval?
- [Requiring Photo IDs and Background Checks](https://faq.clouddentistry.com/en/articles/11465651-requiring-photo-ids-and-background-checks.md): As of June 2025, all professionals will be required to upload a photo ID and complete a background check.
- [How to Get the Background Check Badge and Attract More Job Opportunities](https://faq.clouddentistry.com/en/articles/10022421-how-to-get-the-background-check-badge-and-attract-more-job-opportunities.md): Cloud Dentistry now offers yearly background checks for free
- [How do I upload my photo ID?](https://faq.clouddentistry.com/en/articles/9824147-how-do-i-upload-my-photo-id.md): Photo IDs help verify your identity and are NOT shown to offices
- [How do I enter my dental license?](https://faq.clouddentistry.com/en/articles/9824134-how-do-i-enter-my-dental-license.md): For licensed dental professionals - hygienists, dentists, specialists
- [How to Upload Certificates to Your Profile](https://faq.clouddentistry.com/en/articles/9922626-how-to-upload-certificates-to-your-profile.md): Uploading certificates to your profile - CPR, x-ray, BLS, and more
- [How do I add a video to my Cloud Dentistry profile?](https://faq.clouddentistry.com/en/articles/11105737-how-do-i-add-a-video-to-my-cloud-dentistry-profile.md)
- [New Profile Score Improvements](https://faq.clouddentistry.com/en/articles/10064109-new-profile-score-improvements.md): How the updated Profile Score process will help professionals
- [How do I set or update my schedule?](https://faq.clouddentistry.com/en/articles/9805839-how-do-i-set-or-update-my-schedule.md): Schedule Changes; Update Availability
- [How do I manage notifications and emails? \(Professionals\)](https://faq.clouddentistry.com/en/articles/9806007-how-do-i-manage-notifications-and-emails-professionals.md): Important Notifications
- [License Renewal Process](https://faq.clouddentistry.com/en/articles/11525808-license-renewal-process.md)
- [How to Add/Change Your Home Address](https://faq.clouddentistry.com/en/articles/10227690-how-to-add-change-your-home-address.md): Adding your address impacts your radius and miles setting
- [How do I change the role on my Cloud Dentistry Account?](https://faq.clouddentistry.com/en/articles/9806018-how-do-i-change-the-role-on-my-cloud-dentistry-account.md): Can I change the user type/role on my account?
- [What if I need to take a break or deactivate my account?](https://faq.clouddentistry.com/en/articles/9806009-what-if-i-need-to-take-a-break-or-deactivate-my-account.md): Account Deletion, Deactivate, Set Profile to Private
- [Can I prevent/block certain dental offices from seeing my profile?](https://faq.clouddentistry.com/en/articles/9806003-can-i-prevent-block-certain-dental-offices-from-seeing-my-profile.md): How to block an office
- [Managing Your Professional Account on Cloud Dentistry](https://faq.clouddentistry.com/en/articles/15217592-managing-your-professional-account-on-cloud-dentistry.md): Taking a break, account deletion, password reset, updating your profile, and changing your contact information.
- [What is required to get bookings or apply to temp jobs?](https://faq.clouddentistry.com/en/articles/9824415-what-is-required-to-get-bookings-or-apply-to-temp-jobs.md): Once your profile is activated and approved, time to get bookings!
- [How do I find work on the platform?](https://faq.clouddentistry.com/en/articles/9797418-how-do-i-find-work-on-the-platform.md)
- [Where can I find open job postings?](https://faq.clouddentistry.com/en/articles/12871886-where-can-i-find-open-job-postings.md): Why can't I see any job postings?
- [How to set your profile as available for permanent positions](https://faq.clouddentistry.com/en/articles/10223857-how-to-set-your-profile-as-available-for-permanent-positions.md): Looking for permanent work? We now have an easy way to mark your profile!
- [Can I propose a booking to an office?](https://faq.clouddentistry.com/en/articles/10139461-can-i-propose-a-booking-to-an-office.md): Propose a booking to an office
- [What is the messaging system?](https://faq.clouddentistry.com/en/articles/9805990-what-is-the-messaging-system.md): What are messages and replying to messages
- [Can I organize work assignments via the messaging system?](https://faq.clouddentistry.com/en/articles/9805829-can-i-organize-work-assignments-via-the-messaging-system.md): Why It’s Important to Book Through the Platform
- [What happens when I apply for a job under the Job Posts tab?](https://faq.clouddentistry.com/en/articles/10139094-what-happens-when-i-apply-for-a-job-under-the-job-posts-tab.md): Applied to Job Posting. Now What?
- [How can I find Hygiene work as a Dentist on the platform?](https://faq.clouddentistry.com/en/articles/9925455-how-can-i-find-hygiene-work-as-a-dentist-on-the-platform.md): Dentist \(DDS\) wants to find temp hygienist positions
- [Solicitation of Offices for "Consulting Services"](https://faq.clouddentistry.com/en/articles/11833734-solicitation-of-offices-for-consulting-services.md)
- [How can I secure temporary bookings?](https://faq.clouddentistry.com/en/articles/15879307-how-can-i-secure-temporary-bookings.md): Tips on securing more bookings, being the first to accept an offer from your favorite offices \(auto-accept\), and making sure you aren't missing requests!
- [How can I add my bookings to my personal calendar?](https://faq.clouddentistry.com/en/articles/14041036-how-can-i-add-my-bookings-to-my-personal-calendar.md): Subscribing/Unsubscribing to iCalendar
- [What Happens If I Arrive Late for a Booked Assignment?](https://faq.clouddentistry.com/en/articles/11403949-what-happens-if-i-arrive-late-for-a-booked-assignment.md): What happens if I arrive later than 15 or 30 minutes to a booked assignment?
- [What are booking requests?](https://faq.clouddentistry.com/en/articles/9805813-what-are-booking-requests.md): What are booking requests?
- [What happens when I accept a booking request?](https://faq.clouddentistry.com/en/articles/10139457-what-happens-when-i-accept-a-booking-request.md): Accepting a Booking Request; Auto-Accept Feature; Secure Bookings
- [What happens when I decline a booking request?](https://faq.clouddentistry.com/en/articles/10139452-what-happens-when-i-decline-a-booking-request.md): Decline a booking request
- [What if the office address is incorrect?](https://faq.clouddentistry.com/en/articles/9805993-what-if-the-office-address-is-incorrect.md): Office address incorrect; office sending me to a different location
- [Same-Day Bookings: Is it Possible?](https://faq.clouddentistry.com/en/articles/9805870-same-day-bookings-is-it-possible.md): same day bookings
- [What do the different colors on my bookings calendar mean?](https://faq.clouddentistry.com/en/articles/14602071-what-do-the-different-colors-on-my-bookings-calendar-mean.md): How do I know if I am confirmed for a temp job?
- [How can I access my booking and pay history?](https://faq.clouddentistry.com/en/articles/15837280-how-can-i-access-my-booking-and-pay-history.md): Completed booking history, history of payments
- [What should I do if my booking is canceled at the last minute?](https://faq.clouddentistry.com/en/articles/9800546-what-should-i-do-if-my-booking-is-canceled-at-the-last-minute.md): If an office cancels your booking on short notice, here's how to claim the compensation you're owed.
- [What should I do if an office wants to change my confirmed hours?](https://faq.clouddentistry.com/en/articles/9805935-what-should-i-do-if-an-office-wants-to-change-my-confirmed-hours.md): Office wants to change booked hours
- [What happens if I do not show up to an office or late cancel after accepting a booking request?](https://faq.clouddentistry.com/en/articles/9805936-what-happens-if-i-do-not-show-up-to-an-office-or-late-cancel-after-accepting-a-booking-request.md): No-show or cancelling after accepting a booking request
- [How do I cancel a booking I cannot attend?](https://faq.clouddentistry.com/en/articles/9829228-how-do-i-cancel-a-booking-i-cannot-attend.md): How to cancel through the platform, Account Suspensions, and how cancellations affect your Profile Score.
- [What steps should I take if I arrive at a dental office and it's closed or I'm denied entry?](https://faq.clouddentistry.com/en/articles/9805997-what-steps-should-i-take-if-i-arrive-at-a-dental-office-and-it-s-closed-or-i-m-denied-entry.md): dental office is closed or I am turned away
- [What happens if I want to leave an office in the middle of my booking?](https://faq.clouddentistry.com/en/articles/11011024-what-happens-if-i-want-to-leave-an-office-in-the-middle-of-my-booking.md): Walk-Outs
- [Force Majeure & Inclement Weather Cancellations](https://faq.clouddentistry.com/en/articles/14855979-force-majeure-inclement-weather-cancellations.md): When severe weather or other unavoidable events impact a booking, here's what to do.
- [How can I submit supporting documentation for a cancellation or no-show mark?](https://faq.clouddentistry.com/en/articles/16098840-how-can-i-submit-supporting-documentation-for-a-cancellation-or-no-show-mark.md): Emergency/Illness Documentation for cancellations and no-shows to avoid account suspensions & improve score deductions
- [How can I submit a timesheet if my booking has expired or was never confirmed?](https://faq.clouddentistry.com/en/articles/14429207-how-can-i-submit-a-timesheet-if-my-booking-has-expired-or-was-never-confirmed.md): Expired or Unconfirmed Booking Needs Updating
- [Can Cloud Dentistry provide employment verification or pay stubs?](https://faq.clouddentistry.com/en/articles/12402541-can-cloud-dentistry-provide-employment-verification-or-pay-stubs.md): Employment Verification as an Independent Contractor
- [What is Turn Away Pay?](https://faq.clouddentistry.com/en/articles/11384496-what-is-turn-away-pay.md): Turn Away Pay — when it applies, how much, and how to claim it.
- [How do I get paid?](https://faq.clouddentistry.com/en/articles/9805966-how-do-i-get-paid.md): How do I get paid - understanding W2 vs. 1099
- [How to change to W2 status](https://faq.clouddentistry.com/en/articles/10233503-how-to-change-to-w2-status.md): How to select or change to W2 status
- [How does Cloud Direct Pay \(CDP\) work?](https://faq.clouddentistry.com/en/articles/10185163-how-does-cloud-direct-pay-cdp-work.md): Understanding Cloud Direct Pay \(CDP\) for professionals
- [How do I enter my bank and tax information for direct deposits?](https://faq.clouddentistry.com/en/articles/9925638-how-do-i-enter-my-bank-and-tax-information-for-direct-deposits.md): Stripe verification, Tax Settings, and Direct Deposit information.
- [Is it legal to be considered a subcontractor?](https://faq.clouddentistry.com/en/articles/9805982-is-it-legal-to-be-considered-a-subcontractor.md): subcontractor legalities
- [Cloud Direct Pay Timesheet FAQ's](https://faq.clouddentistry.com/en/articles/9805975-cloud-direct-pay-timesheet-faq-s.md): How do I submit a Cloud Direct Pay timesheet?
- [How do I get my tax documents?](https://faq.clouddentistry.com/en/articles/9805971-how-do-i-get-my-tax-documents.md): Tax Forms, Tax Documents, 1099's
- [Can I negotiate my rate?](https://faq.clouddentistry.com/en/articles/9805954-can-i-negotiate-my-rate.md): How do I change the hourly rate? How do I edit a booked hourly rate?
- [What is Guarantee Pay?](https://faq.clouddentistry.com/en/articles/9805948-what-is-guarantee-pay.md): Compensation when you're sent home early from a booking that has already started.
- [What is the Instant Payout Feature?](https://faq.clouddentistry.com/en/articles/9800566-what-is-the-instant-payout-feature.md): How do I get paid instantly
- [What should I do if I am missing a payment from a practice?](https://faq.clouddentistry.com/en/articles/14979088-what-should-i-do-if-i-am-missing-a-payment-from-a-practice.md): What to do when a payment is late, missing, or wrong — and how to set yourself up to never have to wonder.
- [How Do I Register for Student Webinars on Cloud Dentistry?](https://faq.clouddentistry.com/en/articles/9824158-how-do-i-register-for-student-webinars-on-cloud-dentistry.md): Free webinars for students
- [Can I work while in hygiene school?](https://faq.clouddentistry.com/en/articles/9922289-can-i-work-while-in-hygiene-school.md): If you already have a student account while in hygiene school
- [I just received my dental license number after taking my state board exam - what do I do next?](https://faq.clouddentistry.com/en/articles/9834732-i-just-received-my-dental-license-number-after-taking-my-state-board-exam-what-do-i-do-next.md): For students that completed their RDH program and passed state boards
- [Transitioning from a Student Account to a Professional Account](https://faq.clouddentistry.com/en/articles/9834730-transitioning-from-a-student-account-to-a-professional-account.md): How to switch your student profile to a professional account, what's required for approval, and the benefits of upgrading.
- [What is the Externship Program?](https://faq.clouddentistry.com/en/articles/9834725-what-is-the-externship-program.md): Externship Program
- [How do I participate in \(or opt out of\) the externship program?](https://faq.clouddentistry.com/en/articles/9834719-how-do-i-participate-in-or-opt-out-of-the-externship-program.md): How to join or leave the externship program as a dental assistant student
- [How do I enter my graduation year and board exam date for student profiles?](https://faq.clouddentistry.com/en/articles/9824144-how-do-i-enter-my-graduation-year-and-board-exam-date-for-student-profiles.md): For student profiles - needing to update board exam and graduation dates
- [ClassPass x Cloud Dentistry Perk](https://faq.clouddentistry.com/en/articles/11543052-classpass-x-cloud-dentistry-perk.md): ClassPass x Cloud Dentistry perk offered by Professional Success
- [Referral Program](https://faq.clouddentistry.com/en/articles/9925521-referral-program.md): How can I get referral rewards, track referrals and referral payments, and share my referral link?
- [How do I access my reviews?](https://faq.clouddentistry.com/en/articles/9805986-how-do-i-access-my-reviews.md): How to access your reviews and how reviews impact Profile Score
- [How can I leave a review for an office after a booking?](https://faq.clouddentistry.com/en/articles/9805983-how-can-i-leave-a-review-for-an-office-after-a-booking.md): The process for reviewing an office after a completed booking
- [FIGS 100 Booking Milestone Reward](https://faq.clouddentistry.com/en/articles/15694647-figs-100-booking-milestone-reward.md)
- [How do I contact Member Services?](https://faq.clouddentistry.com/en/articles/9806012-how-do-i-contact-member-services.md): Account and Booking Support
- [How do I report a negative experience with a dental office?](https://faq.clouddentistry.com/en/articles/16563714-how-do-i-report-a-negative-experience-with-a-dental-office.md): How can I file a complaint?

## Español

### Professional User FAQ

- [¿Qué es la odontología en la nube?](https://faq.clouddentistry.com/es/articles/9797415-que-es-la-odontologia-en-la-nube.md)
- [Nuevas mejoras en la puntuación del perfil](https://faq.clouddentistry.com/es/articles/10064109-nuevas-mejoras-en-la-puntuacion-del-perfil.md)
- [¿Qué son las solicitudes de reserva?](https://faq.clouddentistry.com/es/articles/9805813-que-son-las-solicitudes-de-reserva.md)
- [¿Cómo me pagan?](https://faq.clouddentistry.com/es/articles/9805966-como-me-pagan.md)