{
  "apiVersion": "7.2",
  "id": "12345",
  "clientId": "67890",
  "action": "received",
  "date": "2019-05-10T05:57:44+00:00",
  "subject": "Re: Your online request",
  "body": "Hi John \nSure, I have some time tomorrow after 3 pm Pacific, if that works? \nThanks, \nSally"
}