# Help Center

> Welcome to the Emporia Energy help center!

## General

- [Getting to Know Emporia](https://help.emporiaenergy.com/en/articles/13372530-getting-to-know-emporia.md): Learn about Emporia Energy's mission, values, and operations
- [Customer Support, Returns, Exchanges & Warranty](https://help.emporiaenergy.com/en/articles/13371323-customer-support-returns-exchanges-warranty.md): How to reach our support team, plus our return, exchange, refund, and warranty policies.
- [Where to Buy?](https://help.emporiaenergy.com/en/articles/13372390-where-to-buy.md): Find Emporia Energy products through our online store and trusted retail partners
- [Partners - Resellers, Distributors, Installers](https://help.emporiaenergy.com/en/articles/13372578-partners-resellers-distributors-installers.md): Working with Emporia at scale, for enterprise
- [Emporia Electricity Plans](https://help.emporiaenergy.com/en/articles/13774531-emporia-electricity-plans.md): Learn about Emporia’s new fixed‑rate electricity plan, its key benefits, who’s eligible, and what future plans are coming for customers with Emporia EV Chargers and Emporia Vue with solar.
- [Emporia Verified Utility Plans](https://help.emporiaenergy.com/en/articles/14660606-emporia-verified-utility-plans.md): Learn what Emporia Verified Utility Plans are, how to find yours in the app, and how to report a missing or inaccurate rate.

## Emporia App

- [Emporia App Update: Homes and Solar Buyback Rates](https://help.emporiaenergy.com/en/articles/16531400-emporia-app-update-homes-and-solar-buyback-rates.md): Group your devices into Homes with shared settings and sharing, add a solar buyback rate for more accurate costs and savings, and see hourly bars in the Usage day view.
- [Emporia App Update: Improved Usage Charts](https://help.emporiaenergy.com/en/articles/14646979-emporia-app-update-improved-usage-charts.md): New chart filtering, drill-down, and custom date selection give you more control over how you view your energy data.
- [Emporia App Update: Solar Window and Home Screen Customization](https://help.emporiaenergy.com/en/articles/15006878-emporia-app-update-solar-window-and-home-screen-customization.md): Solar Window makes Excess Solar work alongside Smart Saver schedules. Plus reorder and unpin Home Screen widgets, and a smoother Pro Charger bundle setup.
- [Emporia App Update: Nest Thermostat Integration and EV Charger Savings Reports](https://help.emporiaenergy.com/en/articles/14082164-emporia-app-update-nest-thermostat-integration-and-ev-charger-savings-reports.md): Connect your Google Nest thermostat to the Emporia app and get a detailed breakdown of your EV charging savings.
- [Emporia App Update: Introducing the New Home Screen](https://help.emporiaenergy.com/en/articles/13216057-emporia-app-update-introducing-the-new-home-screen.md): See your costs, controls, and saving the moment you open the app
- [Emporia App Update: Combined Vues and Multi-Language Support](https://help.emporiaenergy.com/en/articles/13162322-emporia-app-update-combined-vues-and-multi-language-support.md): Bring multiple devices together into one clear picture and use the Emporia app in your preferred language.
- [Account Settings and Credentials](https://help.emporiaenergy.com/en/articles/13274122-account-settings-and-credentials.md): Manage your account credentials and settings.
- [Getting Started with the Emporia App](https://help.emporiaenergy.com/en/articles/13226219-getting-started-with-the-emporia-app.md): Navigate, monitor, and manage your energy devices with ease.
- [Understanding Homes in the Emporia App](https://help.emporiaenergy.com/en/articles/16531395-understanding-homes-in-the-emporia-app.md): What a Home is, which settings it controls, how sharing a Home works, and how Homes interact with energy management features like PowerSmart and Excess Solar.
- [Device Settings and Management](https://help.emporiaenergy.com/en/articles/13226429-device-settings-and-management.md): Configure and optimize your Emporia devices for seamless energy monitoring and control.
- [Location and Utility Information](https://help.emporiaenergy.com/en/articles/13226488-location-and-utility-information.md): Configure location, time zone, utility rates, and billing settings for accurate energy tracking and cost calculations.
- [Notifications and Alerts](https://help.emporiaenergy.com/en/articles/13226588-notifications-and-alerts.md): Stay informed about your energy usage with customizable notifications and alerts.
- [App Appearance and Preferences](https://help.emporiaenergy.com/en/articles/13226940-app-appearance-and-preferences.md): Personalize your Emporia experience with visual themes, language options, and currency display settings.
- [Utility Rates and Energy Costs](https://help.emporiaenergy.com/en/articles/9084323-utility-rates-and-energy-costs.md): Add utility rates to track energy costs with manual or NREL-based plans.
- [Understanding Your Energy Data](https://help.emporiaenergy.com/en/articles/13274302-understanding-your-energy-data.md): Learn how Emporia measures, stores, and displays your energy consumption to help you manage usage effectively.
- [Data Storage and Management](https://help.emporiaenergy.com/en/articles/13274940-data-storage-and-management.md): Understand how long Emporia stores your measurement data and how to delete it if needed.
- [Exporting and Analyzing Data](https://help.emporiaenergy.com/en/articles/13274862-exporting-and-analyzing-data.md): Export detailed energy data in CSV format to analyze consumption patterns and align with utility billing cycles.
- [Developer Access & Future Integrations](https://help.emporiaenergy.com/en/articles/13297125-developer-access-future-integrations.md): Learn about programmatic access to Emporia device data, community-developed tools, and integration platforms currently under consideration.
- [Voice Assistant Integration Google Home & Amazon Alexa](https://help.emporiaenergy.com/en/articles/13338390-voice-assistant-integration-google-home-amazon-alexa.md): Learn how to integrate and control your Emporia devices with Google Home and Amazon Alexa for voice-activated convenience.
- [Smart Device Integrations Thermostats & Home Connect](https://help.emporiaenergy.com/en/articles/13294079-smart-device-integrations-thermostats-home-connect.md): Learn how to integrate smart thermostats and Home Connect appliances with the Emporia Energy app for enhanced energy management and control.
- [Emporia AI Energy Assistant](https://help.emporiaenergy.com/en/articles/13123083-emporia-ai-energy-assistant.md): Explore Your Energy Data Through Natural Conversation
- [Emporia MCP](https://help.emporiaenergy.com/en/articles/11519225-emporia-mcp.md): Using the Emporia MCP server program enables you to use any AI tool to interact with your Emporia data in a brand new way.
- [Claude Desktop MCP Setup](https://help.emporiaenergy.com/en/articles/11519323-claude-desktop-mcp-setup.md): Step by step instructions for setting up Emporia MCP with Claude Desktop

## Energy Management

- [Device Schedules](https://help.emporiaenergy.com/en/articles/13336596-device-schedules.md): Set up schedules to automatically manage your appliance usage based on timing.
- [Solar Window](https://help.emporiaenergy.com/en/articles/15006875-solar-window.md): Use Solar Window to make sure your EV charger and other Excess Solar devices only activate from solar — not from the grid — during the hours you choose.
- [Excess Solar](https://help.emporiaenergy.com/en/articles/9084304-excess-solar.md): Excess Solar Management automates control of your connected devices with your solar generated power, including charging your electric car.
- [Peak Demand](https://help.emporiaenergy.com/en/articles/13327357-peak-demand.md): Automatically manage your electricity usage to avoid peak demand charges and reduce your energy costs.
- [PowerSmart](https://help.emporiaenergy.com/en/articles/14832214-powersmart.md): An overview of PowerSmart — what it does, what hardware you need, how it differs from Peak Demand Management, and where to go for setup details.
- [Intelligent Load Sharing](https://help.emporiaenergy.com/en/articles/12150226-intelligent-load-sharing.md): What is Emporia’s intelligent Load Sharing and how does it manage power between multiple EV chargers?
- [ChargeBoost™](https://help.emporiaenergy.com/en/articles/13162640-chargeboost.md): ChargeBoost™ enables high-speed EV charging without panel upgrades using smart load management with your Itron Riva 5 Smart Meter.
- [PowerSmart vs Peak Demand Management](https://help.emporiaenergy.com/en/articles/10360826-powersmart-vs-peak-demand-management.md): Learn the differences between PowerSmart and Peak Demand Management to choose the right energy management solution for your needs.
- [PowerSmart Settings and Configuration](https://help.emporiaenergy.com/en/articles/13704626-powersmart-settings-and-configuration.md): Learn how to set up and configure PowerSmart for your Emporia EV Chargers to manage panel load and charging rate safely.
- [Load Sharing Settings and Configuration](https://help.emporiaenergy.com/en/articles/12150296-load-sharing-settings-and-configuration.md)
- [Troubleshooting Excess Solar Charging](https://help.emporiaenergy.com/en/articles/13704923-troubleshooting-excess-solar-charging.md): Step-by-step troubleshooting guide for when your excess solar charging feature isn't working properly.

## Energy Monitors

- [Will a Vue Work for My Home?](https://help.emporiaenergy.com/en/articles/14809139-will-a-vue-work-for-my-home.md): Technical requirements for a Vue energy monitor, parts you'll need, and the small number of situations where a Vue may not be the right fit.
- [Does Installing a Vue Require an Electrician?](https://help.emporiaenergy.com/en/articles/14809144-does-installing-a-vue-require-an-electrician.md): When DIY makes sense, when professional installation is required or recommended, and how to prepare your electrician for a smooth visit.
- [Using Multiple Vues: Parallel Panels and Sub-Panels](https://help.emporiaenergy.com/en/articles/14809147-using-multiple-vues-parallel-panels-and-sub-panels.md): Scenarios where multiple Vue devices work together, and how Combined Vues and Nesting tie them into one view.
- [How Your Vue Works](https://help.emporiaenergy.com/en/articles/14809158-how-your-vue-works.md): How the Vue energy monitor works at a high level, what comes with it, safety certifications, and how it communicates with the Emporia cloud.
- [How the Wire Harness Works](https://help.emporiaenergy.com/en/articles/14809163-how-the-wire-harness-works.md): What each wire of the Vue's harness does, how it connects for different system types, and how to safely extend or shorten it.
- [How CT Sensors Work](https://help.emporiaenergy.com/en/articles/14809168-how-ct-sensors-work.md): How Current Transformer \(CT\) sensors work, the sensor types Emporia offers, and when to use each.
- [Vue Offline Behavior](https://help.emporiaenergy.com/en/articles/14809190-vue-offline-behavior.md): What happens when your Vue loses its internet connection — what it captures, what you lose, and how reconnection is handled.
- [CT Accuracy](https://help.emporiaenergy.com/en/articles/14809181-ct-accuracy.md): Detailed accuracy breakdown for the Vue's CT sensors — current vs. power, main vs. branch, and how power factor affects readings.
- [Monitoring Solar with Your Vue](https://help.emporiaenergy.com/en/articles/14809251-monitoring-solar-with-your-vue.md): Install your Vue with solar, set it up in the app, and understand how generation and grid data are displayed.
- [Monitoring More Than 16 Circuits](https://help.emporiaenergy.com/en/articles/14809240-monitoring-more-than-16-circuits.md): When to use Combined Vues vs. Vue Nesting for expanding monitoring beyond 16 circuits, plus install patterns for each scenario.
- [Adjusting CT Wire Length](https://help.emporiaenergy.com/en/articles/14809238-adjusting-ct-wire-length.md): Specifications, polarity guidance, and step-by-step procedures for extending or shortening CT sensor wires on the Vue Gen 3 and Vue Gen 2.
- [CT Sensor Installation](https://help.emporiaenergy.com/en/articles/14809230-ct-sensor-installation.md): Current Transformer \(CT\) sensors clip around your panel's wires and measure current flow. The Vue uses this data to calculate your energy usage. This article covers how to correctly install and con...
- [Hardware and Wire Harness Installation](https://help.emporiaenergy.com/en/articles/14809214-hardware-and-wire-harness-installation.md): Panel requirements, wire harness wiring by system type, direct-to-breaker vs. pigtail wiring, AFCI/RCD breakers, and troubleshooting setup errors.
- [Merging and Unmerging Circuits](https://help.emporiaenergy.com/en/articles/14809269-merging-and-unmerging-circuits.md): When to use Circuit Merging, how to merge and unmerge step-by-step, how to edit a merged circuit, and the limits to know.
- [Combined Vues vs. Nesting: Which Feature to Use](https://help.emporiaenergy.com/en/articles/14809275-combined-vues-vs-nesting-which-feature-to-use.md): A side-by-side decision guide for choosing between Combined Vues and Vue Nesting, plus the Custom Sort feature for ordering the circuit list.
- [Resetting Your Vue: Wi-Fi, Solar, and Recalibration](https://help.emporiaenergy.com/en/articles/14809280-resetting-your-vue-wi-fi-solar-and-recalibration.md): All three reset paths — Wi-Fi only, recalibrate with solar, or recalibrate without solar — with the right prerequisites for each and how to confirm it worked.
- [Vue Not Connecting: Bluetooth and Wi-Fi Troubleshooting](https://help.emporiaenergy.com/en/articles/14809308-vue-not-connecting-bluetooth-and-wi-fi-troubleshooting.md): Branches by symptom — Vue not found during setup, Wi-Fi handoff failing, or suddenly went offline — with the full diagnostic flow for each.
- [Bad Balance, Utility Mismatch, and Net Metering Issues](https://help.emporiaenergy.com/en/articles/14809334-bad-balance-utility-mismatch-and-net-metering-issues.md): Three measurement-accuracy symptoms with shared root causes — high or green Balance, mismatch with the utility bill, and solar net-metering not tracking right.
- [Incorrect CT Sensor Readings](https://help.emporiaenergy.com/en/articles/14809328-incorrect-ct-sensor-readings.md): Diagnoses for sensors missing from the circuit list, sensors reading zero or wrong, mains reading off, comparing to a third-party meter, and signs of a damaged CT.
- [Wire Harness Installation Issues](https://help.emporiaenergy.com/en/articles/14809320-wire-harness-installation-issues.md): Two common wire-harness issues during install — voltage detection errors and breaker trips on AFCI/RCD/GFCI breakers — with the fix for each.
- [Vue LED Behavior \(Gen 3\)](https://help.emporiaenergy.com/en/articles/14809311-vue-led-behavior-gen-3.md): What each Wi-Fi \(green\) and wired Ethernet \(blue\) LED pattern means on the Vue Gen 3, and what to do if the LED isn't solid.
- [Vue LED Behavior \(Gen 2\)](https://help.emporiaenergy.com/en/articles/14809313-vue-led-behavior-gen-2.md): What the power and Wi-Fi LEDs on the Vue Gen 2 mean, and what to do if either LED isn't in the healthy state.
- [What is the Vue Utility Connect?](https://help.emporiaenergy.com/en/articles/14828878-what-is-the-vue-utility-connect.md): An introduction to the Vue Utility Connect — what it does, who it's for, and how to know if it's right for your home.
- [Vue Utility Connect: Markets and Supported Utilities](https://help.emporiaenergy.com/en/articles/14828879-vue-utility-connect-markets-and-supported-utilities.md): The list of utilities that currently support Vue Utility Connect, plus what to do if yours isn't on the list.
- [Vue Utility Connect vs. Vue with CTs: Which Should I Choose?](https://help.emporiaenergy.com/en/articles/14828881-vue-utility-connect-vs-vue-with-cts-which-should-i-choose.md): A side-by-side comparison of the two Emporia energy monitoring products to help you pick the right one for your home.
- [How the Vue Utility Connect Works](https://help.emporiaenergy.com/en/articles/14828876-how-the-vue-utility-connect-works.md): How Utility Connect connects to your smart meter via Zigbee/HAN/AMI, what data it reports, and where to place the device in your home.
- [Setting Up Your Vue Utility Connect](https://help.emporiaenergy.com/en/articles/14833139-setting-up-your-vue-utility-connect.md): Plug in your Vue Utility Connect, pair it with the Emporia app, and register with your utility — with step-by-step instructions for all 10 supported utility providers.
- [Vue Utility Connect LED Behavior](https://help.emporiaenergy.com/en/articles/14828882-vue-utility-connect-led-behavior.md): What each Wi-Fi and Smart Meter Link LED state means on the Vue Utility Connect, and what to do if either light isn't solid.
- [Vue Utility Connect Won't Connect to Wi-Fi or Power](https://help.emporiaenergy.com/en/articles/14828883-vue-utility-connect-won-t-connect-to-wi-fi-or-power.md): Diagnostic flow when the Vue Utility Connect won't power on, won't connect to Wi-Fi, or shows no LED activity.
- [Vue Utility Connect Lost Connection to Smart Meter](https://help.emporiaenergy.com/en/articles/14828884-vue-utility-connect-lost-connection-to-smart-meter.md): Recovery flow when your Utility Connect appears online but readings show 0.00 — signal, reset, contacting your utility, contacting Emporia.

## EV Chargers

- [Choosing Your Emporia EV Charger: Classic vs Pro](https://help.emporiaenergy.com/en/articles/13892593-choosing-your-emporia-ev-charger-classic-vs-pro.md): Everything you need to know when deciding between the Pro and Classic Level 2 EV Chargers
- [Pre-Purchase Checklist](https://help.emporiaenergy.com/en/articles/13892787-pre-purchase-checklist.md): Everything you need to confirm before purchasing your Emporia EV Charger.
- [How Your Emporia EV Charger Works](https://help.emporiaenergy.com/en/articles/13893037-how-your-emporia-ev-charger-works.md): This article explains how the Emporia EV Charger works, including its charging performance, smart features, certifications, firmware updates, and what to expect when charging your EV at home.
- [EV Charger Offline Behavior](https://help.emporiaenergy.com/en/articles/13704745-ev-charger-offline-behavior.md): Offline charger behavior and manual charging activation.
- [Rebate Information](https://help.emporiaenergy.com/en/articles/13893278-rebate-information.md): Overview of how to check eligibility and prepare documentation to claim utility or state rebates for purchasing and installing a Level 2 EV charger.
- [EV Charger Installation](https://help.emporiaenergy.com/en/articles/13930366-ev-charger-installation.md): This article explains the key electrical, safety, and placement requirements your licensed electrician should follow to properly and safely install your Emporia EV Charger at your home.
- [EV Charger Controls and Settings](https://help.emporiaenergy.com/en/articles/13931488-ev-charger-controls-and-settings.md): Control, schedule, and customize your Emporia EV Charger in the app, including adding the charger, managing charge rate, adjusting key settings, and setting up charging notifications for safe, effi...
- [Charging History and Reports](https://help.emporiaenergy.com/en/articles/13931614-charging-history-and-reports.md): Learn how to access your EV charging history in the Emporia app, view monthly calendar and session details, and understand how energy use and costs are calculated.
- [Car Not Charging: Step‑by‑Step Troubleshooting Guide](https://help.emporiaenergy.com/en/articles/13931664-car-not-charging-step-by-step-troubleshooting-guide.md): Get your Emporia EV charger charging again with simple step‑by‑step checks you can do before contacting support.
- [Pro EV Charger Fault Codes and LED Indicators](https://help.emporiaenergy.com/en/articles/14845101-pro-ev-charger-fault-codes-and-led-indicators.md): How to interpret the Emporia Pro EV Charger's LED status and fault code patterns — Power, Network, Charge, EMS, and Fault — and what actions to take for each one.
- [Troubleshooting Bluetooth and Wi‑Fi Connection Issues](https://help.emporiaenergy.com/en/articles/13931790-troubleshooting-bluetooth-and-wi-fi-connection-issues.md): How to troubleshoot Emporia EV Charger Bluetooth and Wi‑Fi connectivity issues in a clear, step‑by‑step way.
- [Classic EV Charger Fault Codes and LED Indicators](https://help.emporiaenergy.com/en/articles/10274194-classic-ev-charger-fault-codes-and-led-indicators.md): This article explains how to interpret the Emporia Classic EV Charger’s LED status and fault code patterns and what actions to take for each one.
- [Invite2Charge Product Overview](https://help.emporiaenergy.com/en/articles/11594330-invite2charge-product-overview.md): Learn about Emporia's public EV charging solution
- [Invite2Charge Setup Guide](https://help.emporiaenergy.com/en/articles/11594557-invite2charge-setup-guide.md): A complete walkthrough—from setup to everyday operation
- [Available Information](https://help.emporiaenergy.com/en/articles/9084302-available-information.md): Sharing the available details we have so far about our V2X Bi-directional EV Charger, with more information coming as it becomes available.

## Smart Plugs

- [Smart Plug Compatibility & Buying Guide](https://help.emporiaenergy.com/en/articles/14745351-smart-plug-compatibility-buying-guide.md): Everything you need to confirm before buying an Emporia Smart Plug — regional models, appliance compatibility, and what the plug can and can't handle.
- [How Your Emporia Smart Plug Works](https://help.emporiaenergy.com/en/articles/14745364-how-your-emporia-smart-plug-works.md): How the Emporia Smart Plug works, including monitoring and control capabilities, electrical specs, offline behavior, and how firmware updates keep it current.
- [Smart Plug LED Behavior](https://help.emporiaenergy.com/en/articles/9084277-smart-plug-led-behavior.md): Reference guide for the LED colors and blink patterns on the front of the Emporia Smart Plug, and what to do when the LED signals a problem.
- [Smart Plug Recall \(09/2023\)](https://help.emporiaenergy.com/en/articles/10336679-smart-plug-recall-09-2023.md): What to do if your Emporia Smart Plug was part of the September 2023 recall — how to verify eligibility, request a replacement or refund, and safely dispose of the recalled unit.
- [Setting Up Your Emporia Smart Plug](https://help.emporiaenergy.com/en/articles/14745721-setting-up-your-emporia-smart-plug.md): A step-by-step walkthrough for setting up your Emporia Smart Plug — from first plug-in through app pairing, plus what to do if setup doesn't go smoothly.
- [Controlling Your Smart Plug in the App](https://help.emporiaenergy.com/en/articles/14745837-controlling-your-smart-plug-in-the-app.md): Everything you can do with your Emporia Smart Plug from the app — toggle on/off, set schedules, use Timer Mode, and manage settings.
- [Monitoring Plug-In \(Balcony\) Solar with Your Smart Plug](https://help.emporiaenergy.com/en/articles/17341554-monitoring-plug-in-balcony-solar-with-your-smart-plug.md): Use the Generation only setting to see how much energy your plug-in solar produces in the Emporia app, plus what to check before you start.
- [Smart Plug Not Connecting to Wi-Fi](https://help.emporiaenergy.com/en/articles/9084293-smart-plug-not-connecting-to-wi-fi.md): Step-by-step Wi-Fi troubleshooting for your Emporia Smart Plug — quick fixes first, then network and router settings, with advanced tips for mesh networks and enterprise environments.

## Home Battery

- [Getting Started with a Home Battery](https://help.emporiaenergy.com/en/articles/13381768-getting-started-with-a-home-battery.md): A Home Battery system might be just what you need to gain more independence and financial freedom from your utility provider