# Spoke Dispatch Help & FAQs

> Hi {{first\_name|fallback:"there"}}, what do you need help with?

## Spoke Help: Dispatch

- [How to add drivers, dispatchers, depot managers, administrators and read-only roles](https://help.spoke.com/en/articles/3849656-how-to-add-drivers-dispatchers-depot-managers-administrators-and-read-only-roles.md): Add dashboard members, assign depots and send login details
- [How to change global account settings](https://help.spoke.com/en/articles/7185774-how-to-change-global-account-settings.md): Choose route optimization, team and general account preferences
- [How to change individual driver settings](https://help.spoke.com/en/articles/7206586-how-to-change-individual-driver-settings.md): Set specific start/end locations, working hours, driving and delivery speeds for each driver
- [How to create delivery zones](https://help.spoke.com/en/articles/8537065-how-to-create-delivery-zones.md): How to create, edit, and assign delivery zones to drivers
- [How to manage depots](https://help.spoke.com/en/articles/6664550-how-to-manage-depots.md): How to create and manage multiple depots and assign drivers to depots
- [How to prepare your spreadsheet for import](https://help.spoke.com/en/articles/3582870-how-to-prepare-your-spreadsheet-for-import.md): How to correctly format data using Spoke’s example spreadsheet
- [How to import spreadsheets into Spoke Dispatch](https://help.spoke.com/en/articles/3850966-how-to-import-spreadsheets-into-spoke-dispatch.md): Bulk upload unassigned stops in a spreadsheet to quickly import delivery data
- [How to import and manage stops](https://help.spoke.com/en/articles/9896787-how-to-import-and-manage-stops.md): Learn how to add, edit, barcode scan and move stops between routes
- [How to manually order and make changes to stops](https://help.spoke.com/en/articles/7228612-how-to-manually-order-and-make-changes-to-stops.md): How to make manual changes to the order and details of stops
- [How to create a route](https://help.spoke.com/en/articles/7213916-how-to-create-a-route.md): Create, optimize, edit and manage routes
- [How to make changes to an optimized route](https://help.spoke.com/en/articles/6208915-how-to-make-changes-to-an-optimized-route.md): Make last-minute changes to your routes before sending them to a driver.
- [How to make changes to a live route](https://help.spoke.com/en/articles/6962409-how-to-make-changes-to-a-live-route.md): Make real-time changes to live routes and send updates to drivers
- [How to unassign stops, copy, or move them between routes](https://help.spoke.com/en/articles/6535129-how-to-unassign-stops-copy-or-move-them-between-routes.md): How to move unassigned, unattempted, or failed stops to another route or the Stops list
- [How to track your drivers](https://help.spoke.com/en/articles/6206833-how-to-track-your-drivers.md): Track your drivers' live location and route progress
- [How to search your account](https://help.spoke.com/en/articles/6206140-how-to-search-your-account.md): Search your entire account for a specific stop, order or customer.
- [How to view delivery analytics and export data](https://help.spoke.com/en/articles/6206112-how-to-view-delivery-analytics-and-export-data.md): View and export delivery data for all routes and drivers
- [How to fix an incorrect address](https://help.spoke.com/en/articles/6940570-how-to-fix-an-incorrect-address.md): How to notify Open Street Maps/Google Maps of an incorrect address
- [How to collect and manage proof of delivery](https://help.spoke.com/en/articles/3850441-how-to-collect-and-manage-proof-of-delivery.md): Collect signatures, photos and manage your POD data
- [How to set up recipient notifications](https://help.spoke.com/en/articles/7041450-how-to-set-up-recipient-notifications.md): Enable, customize and set delivery time windows for recipient notifications
- [How to request and collect cash on delivery](https://help.spoke.com/en/articles/13390298-how-to-request-and-collect-cash-on-delivery.md): Enable the collection of checks or cash by drivers at stops
- [How to provide customer service contact details and recipient tracking links](https://help.spoke.com/en/articles/6979656-how-to-provide-customer-service-contact-details-and-recipient-tracking-links.md): Allow recipients to contact you directly if they need help
- [How to monitor usage, manage your invoices, and billing information](https://help.spoke.com/en/articles/3850399-how-to-monitor-usage-manage-your-invoices-and-billing-information.md): Monitor your costs, update payment details and access invoice history
- [How to upgrade, downgrade, or cancel your subscription](https://help.spoke.com/en/articles/6206062-how-to-upgrade-downgrade-or-cancel-your-subscription.md): Change your subscription to suit your business needs
- [How to integrate with the Spoke Dispatch API or Webhooks](https://help.spoke.com/en/articles/6208898-how-to-integrate-with-the-spoke-dispatch-api-or-webhooks.md): Integrate the Spoke Dispatch API or Webhooks with your existing software solutions
- [How to create an integration using Zapier](https://help.spoke.com/en/articles/11411466-how-to-create-an-integration-using-zapier.md): Automate your processes with Zapier and the Spoke API
- [How to connect your Shopify store](https://help.spoke.com/en/articles/7052996-how-to-connect-your-shopify-store.md): Add orders from your Shopify store to a delivery route
- [How to use Spoke Connect](https://help.spoke.com/en/articles/9527943-how-to-use-spoke-connect.md): Provide your clients with access to import their orders and view real-time delivery data
- [What's the difference between Spoke Dispatch and Spoke Route Planner?](https://help.spoke.com/en/articles/7262745-what-s-the-difference-between-spoke-dispatch-and-spoke-route-planner.md): Choose the right product for your individual or business needs
- [Why didn't my route optimize?](https://help.spoke.com/en/articles/6262467-why-didn-t-my-route-optimize.md): The reasons why your route did not optimize and what the error messages mean.
- [How do I change my password?](https://help.spoke.com/en/articles/7003275-how-do-i-change-my-password.md): Update your Spoke Dispatch password
- [Will Spoke Dispatch work in my country/language?](https://help.spoke.com/en/articles/3930254-will-spoke-dispatch-work-in-my-country-language.md)
- [How much data does the Spoke Dispatch driver app use?](https://help.spoke.com/en/articles/6312254-how-much-data-does-the-spoke-dispatch-driver-app-use.md): Find out how much cell/mobile data the Spoke Dispatch driver app uses.
- [Why does the route created look incorrect?](https://help.spoke.com/en/articles/1088901-why-does-the-route-created-look-incorrect.md): Learn why routes might not look optimal at first glance.
- [What does the error message 'disable VPN or firewall' mean?](https://help.spoke.com/en/articles/9822913-what-does-the-error-message-disable-vpn-or-firewall-mean.md): Find out how to stop VPNs/firewalls preventing you from creating routes