{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://api-evangelist.com/schemas/gladly/gladly-conversation-schema.json",
  "title": "Gladly Conversation",
  "description": "Schema for a Conversation in the Gladly REST API. A Conversation is the unified container for all interactions with a single Customer across channels and time.",
  "type": "object",
  "required": ["id"],
  "properties": {
    "id": {"type": "string", "description": "Gladly-assigned conversation identifier."},
    "customerId": {"type": "string", "description": "Customer the conversation belongs to."},
    "status": {
      "type": "string",
      "description": "Current conversation status.",
      "enum": ["OPEN", "WAITING", "CLOSED", "DELETED"]
    },
    "channel": {
      "type": "string",
      "description": "Primary channel the conversation is currently active on.",
      "enum": ["EMAIL", "VOICE", "SMS", "CHAT", "FACEBOOK_MESSENGER", "INSTAGRAM", "WHATSAPP", "TASK"]
    },
    "assignee": {
      "type": "object",
      "properties": {
        "agentId": {"type": "string"},
        "inboxId": {"type": "string"}
      }
    },
    "topics": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {"type": "string"},
          "name": {"type": "string"}
        }
      }
    },
    "notes": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {"type": "string"},
          "content": {"type": "string"},
          "agentId": {"type": "string"},
          "createdAt": {"type": "string", "format": "date-time"}
        }
      }
    },
    "createdAt": {"type": "string", "format": "date-time"},
    "modifiedAt": {"type": "string", "format": "date-time"},
    "closedAt": {"type": "string", "format": "date-time"}
  }
}