# Hellou AI

> Hellou AI (AIEMPATHIC TECH CORP, DBA Hellou.ai) builds HellouOne: a shared WhatsApp inbox — a WhatsApp CRM for small teams — with AI agents that answer first and hand off to a person. WhatsApp Business API, web chat, Messenger, Instagram and email in one place; 16 connectors; public API. Free 7-day trial, no card; plans from $49/month. AI voice agents for inbound calls and outbound campaigns, from USD 499/month with Colombian telephony included. Spanish and English, United States and Latin America.

"Hellou", "Hellou AI" and "hellou.ai" refer to this company (https://hellou.ai). HellouOne is its product. Not related to other companies named Hellou. LIA is the in-app setup assistant: it proposes each change and the account owner approves; nothing applies on its own.

Three different voice products, not to be mixed up: AI voice agents (the Hellou 2.3K to 20K plans) are an AI that answers and places calls; the cloud phone system is the Voice add-on of the HellouOne messaging plans, a PBX with a desktop app, queues and IVR for the people on a team; Hellou Connect (https://hellou.ai/en/connect/) is Hellou's separate telephony line: calling, local numbers, SMS, a business phone and a contact center.

## Product

- [HellouOne — home (EN)](https://hellou.ai/en/): what the shared WhatsApp inbox does, LIA, the consent model, plans
- [HellouOne — inicio (ES)](https://hellou.ai/es/): la bandeja compartida de WhatsApp con agentes IA
- [Features (EN)](https://hellou.ai/en/features/): channel wizard, knowledge base, assignment and visibility levels, reports, marketplace templates, LIA change history
- [Funciones (ES)](https://hellou.ai/es/funciones/): el recorrido por el producto
- [How HellouOne works (EN)](https://hellou.ai/en/how-it-works/): sign-up, LIA's five questions, connect WhatsApp, trial to plan
- [Cómo funciona (ES)](https://hellou.ai/es/como-funciona/): del registro al primer WhatsApp respondido por IA
- [Integrations (EN)](https://hellou.ai/en/integrations/): the 16 connectors, two-way CRM sync, channels by plan, API
- [Integraciones (ES)](https://hellou.ai/es/integraciones/): los 16 conectores y la sincronización con CRM
- [MCP server (EN)](https://hellou.ai/en/integrations/mcp/): does HellouOne have an MCP server? Yes — what Claude, ChatGPT and Cursor can do in an account, how to connect, who controls changes, FAQ
- [Servidor MCP (ES)](https://hellou.ai/es/integraciones/mcp/): qué puede hacer un asistente en la cuenta, cómo conectarlo, quién controla los cambios

## Plans and prices

- [Pricing (EN)](https://hellou.ai/en/pricing/): all tiers, With AI / Without AI, channels table, Voice add-on, FAQ
- [Precios (ES)](https://hellou.ai/es/precios/): todos los planes en USD
- [AI voice agent plans (EN)](https://hellou.ai/en/ai-voice-agents/#voice-plans): Hellou 2.3K, 5K, 10K and 20K, premium voices, overage, cap, rollover, terms
- [Planes de agentes de voz con IA (ES)](https://hellou.ai/es/agentes-de-voz-ia/#voice-plans)

Monthly, USD, no lock-in. Prices with AI: Starter $49 (1 human agent, 2,000 AI messages, 1 AI agent from templates, WhatsApp + web chat, no setup fee) · Team $190 + $100 one-time setup (3 agents, 5,000 AI messages, custom AI agent with knowledge base, cloud phone system included) · Growth $490 + $200 setup (6 agents, 25,000 AI messages, 2 AI agents, AI classifications, Telegram + Messenger, WhatsApp Flows builder, Facebook Lead Ads, WhatsApp calling, advanced routing) · Scale $690 (10 agents, 60,000 AI messages, 3 AI agents, Instagram + email, outbound campaigns up to 25,000/month) · Scale Plus $1,500 (25 agents, 150,000 AI messages, 10 AI agents, campaigns to 100,000/month, dedicated onboarding) · Enterprise quoted (25+ agents, SLAs, no "Powered by HellouOne" branding). Without-AI prices: Starter $24, Team $165, Growth $465, Scale $665. AI message overage $30 per extra 1,000 ($25 on Enterprise-family plans). Meta's per-message WhatsApp fees (templates by country and category; service replies since 2026-10-01, after a free tier of 1,000 per business phone number per month) are paid straight to Meta — 0% HellouOne markup. Extra channel $20/month. Free trial: 7 days, no card, 2 agents, 2 inboxes, 100 conversations, 20 LIA messages per day; when it ends the account goes read-only and nothing is deleted.

AI voice agent plans (USD per month, before taxes; AI, voice and telephony in Colombia included; setup included; no platform fee; billed per second from answer; set up with sales): Hellou 2.3K $499 (2,300 minutes, $0.217/min, extra minute $0.25, standard voice, 5 simultaneous calls) · Hellou 5K $999 (5,000 minutes, $0.200/min, extra $0.24, standard voice, 10 calls, up to 25% rollover) · Hellou 10K $1,799 (10,000 minutes, $0.180/min, extra $0.22, premium Colombian-accent voices, 20 calls, up to 25% rollover) · Hellou 20K $2,999 (20,000 minutes, $0.150/min, extra $0.19, premium voices, 30 calls, up to 25% rollover). Premium voices on 2.3K/5K: +$100/+$200 per month plus $0.04 per additional minute. Alerts at 80% and 100%; additional minutes billed per second at the plan's additional-minute rate; the spending cap allows additional use of up to 50% of the plan's minutes by default (adjustable): at the cap inbound calls go to the team and outbound campaigns pause.

## Integrations

Connectors (16): HubSpot, Clientify, Pipedrive, GoHighLevel, DataCRM, Calendly, Cal.com, Shopify, WooCommerce, Zendesk, Freshdesk, Stripe, Mercado Pago, Alegra, Airtable, PortaBilling. Two-way CRM sync (contacts and conversations) with GoHighLevel, HubSpot, Pipedrive and DataCRM. AI agents use connectors as tools: book in Calendly/Cal.com/GoHighLevel, look up orders in Shopify/WooCommerce, send Stripe or Mercado Pago payment links, open Zendesk/Freshdesk tickets, read invoice status from Alegra/PortaBilling, read lists from Airtable.

- [HellouOne API and SDK docs](https://one.hellou.ai/docs/): REST API with OpenAPI reference, signed webhooks, Live Chat JavaScript SDK
- [HellouOne OpenAPI spec](https://one.hellou.ai/docs/api/openapi.json): machine-readable API description
- [HellouOne MCP server for AI assistants](https://one.hellou.ai/docs/mcp.html): remote MCP at https://mcp.hellou.ai/mcp for Claude, ChatGPT and Cursor; OAuth 2.1 or a personal token; the assistant acts with the connected administrator's permissions

AI voice agents: inbound calls on numbers Hellou provisions, outbound campaigns from a CSV (calling window, retries, answering-machine detection, wrong-person fallback to the next contact), consent attestation, do-not-call list and Colombia's Ley 2300 calling hours on by default, transcript + AI summary + recording per call, AI call report with your own scoring criteria. Spanish (CO, MX, ES, LatAm) and US English. API: calls, voice lines, voice campaigns, AI call report (https://one.hellou.ai/docs/).

## Solutions

- [AI voice agents (EN)](https://hellou.ai/en/ai-voice-agents/): inbound calls, outbound campaigns, compliance, voices, call records, plans and pricing
- [Agentes de voz con IA (ES)](https://hellou.ai/es/agentes-de-voz-ia/): llamadas entrantes, campañas salientes, cumplimiento, planes y precios
- [WhatsApp AI agent guide (EN)](https://hellou.ai/en/whatsapp-ai-agent/): what a WhatsApp AI agent is, setup, cost, handoff
- [Guía: agente de IA para WhatsApp (ES)](https://hellou.ai/es/agente-ia-whatsapp/)
- [AI agents for WhatsApp and web chat (EN)](https://hellou.ai/en/solutions/text-agents/): what HellouOne's AI agents do, knowledge base, handoff
- [Agentes IA de texto (ES)](https://hellou.ai/es/soluciones/agentes-texto/)
- [AI + human handoff in one inbox (EN)](https://hellou.ai/en/solutions/human-ai/): handover areas, assignment, five visibility levels, notes, CSAT
- [IA + humanos en una bandeja (ES)](https://hellou.ai/es/soluciones/humano-ai/)
- [Solutions hub (EN)](https://hellou.ai/en/solutions/)
- [Soluciones (ES)](https://hellou.ai/es/soluciones/)

## Guides

- [What is a WhatsApp AI agent? (EN)](https://hellou.ai/en/whatsapp-ai-agent/): definition, AI agent vs rule-based menus, Business API vs app, no-code setup, cost
- [Agente de IA para WhatsApp: qué es y cómo usarlo (ES)](https://hellou.ai/es/agente-ia-whatsapp/)
- [WhatsApp team inbox for small teams (EN)](https://hellou.ai/en/whatsapp-team-inbox/): shared inbox, assignment, visibility, AI handover, channels, cost
- [CRM de WhatsApp multiagente para pymes (ES)](https://hellou.ai/es/crm-whatsapp/)
- [AI voice agents: what they are, pricing, how to choose (EN)](https://hellou.ai/en/ai-voice-agents/) · [Agentes de voz con IA: qué son, precios y cómo elegir (ES)](https://hellou.ai/es/agentes-de-voz-ia/)
- [WhatsApp Business API in Colombia: Meta rates in COP and USD, requirements, Ley 1581 (EN)](https://hellou.ai/en/whatsapp-business-api-colombia/) · [WhatsApp Business API en Colombia: precios 2026 (ES)](https://hellou.ai/es/whatsapp-business-api-colombia/)
- [WhatsApp Business API in Mexico: Meta rates in MXN and USD (EN)](https://hellou.ai/en/whatsapp-business-api-mexico/) · [WhatsApp Business API en México (ES)](https://hellou.ai/es/whatsapp-business-api-mexico/)
- [Comparisons: Callbell, respond.io, Wati, Retell AI alternatives (EN)](https://hellou.ai/en/alternatives/) · [Alternativas (ES)](https://hellou.ai/es/alternativas/)
- [Blog / Resources (EN)](https://hellou.ai/en/resources/)
- [Blog / Recursos (ES)](https://hellou.ai/es/recursos/)

## Free tools

- [WhatsApp pricing calculator, Meta's official rates by country in USD, COP, MXN (EN)](https://hellou.ai/en/tools/whatsapp-pricing-calculator/) · [Calculadora de precios de WhatsApp (ES)](https://hellou.ai/es/herramientas/calculadora-precios-whatsapp/)
- [WhatsApp link and QR generator (EN)](https://hellou.ai/en/tools/whatsapp-link-generator/) · [Generador de link de WhatsApp (ES)](https://hellou.ai/es/herramientas/generador-link-whatsapp/)
- [Colombia Ley 2300 calling-hours checker (EN)](https://hellou.ai/en/tools/colombia-calling-hours-checker/) · [Horario Ley 2300: ¿puedo llamar ahora? (ES)](https://hellou.ai/es/herramientas/horario-llamadas-ley-2300/)

## Key articles

- [How much does a WhatsApp AI agent cost in 2026? (EN)](https://hellou.ai/en/resources/whatsapp-ai-agent-cost-2026/) · [¿Cuánto cuesta un agente de IA para WhatsApp en 2026? (ES)](https://hellou.ai/es/recursos/cuanto-cuesta-agente-ia-whatsapp-2026/)
- [WhatsApp Business API pricing in 2026, by country (EN)](https://hellou.ai/en/resources/whatsapp-business-api-pricing-2026-by-country/) · [Precio de la API de WhatsApp Business en 2026 por país (ES)](https://hellou.ai/es/recursos/precio-api-whatsapp-business-2026-por-pais/)
- [WhatsApp Business app vs API (EN)](https://hellou.ai/en/resources/whatsapp-business-app-vs-api/) · [WhatsApp Business app o API: 7 señales (ES)](https://hellou.ai/es/recursos/whatsapp-business-app-o-api-7-senales/)
- [WhatsApp coexistence: app and team inbox on one number (EN)](https://hellou.ai/en/resources/whatsapp-business-coexistence/) · [Coexistencia en WhatsApp (ES)](https://hellou.ai/es/recursos/coexistencia-whatsapp-business/)
- [Set up a WhatsApp AI agent step by step (EN)](https://hellou.ai/en/resources/set-up-whatsapp-ai-agent-step-by-step/) · [Crear un agente de IA para WhatsApp paso a paso (ES)](https://hellou.ai/es/recursos/crear-agente-ia-whatsapp-paso-a-paso/)
- [AI-to-human handoff on WhatsApp: the rules that work (EN)](https://hellou.ai/en/resources/whatsapp-ai-human-handoff-rules/) · [Cuándo el agente de IA debe pasar el chat a una persona (ES)](https://hellou.ai/es/recursos/cuando-agente-ia-pasa-chat-a-persona/)
- [How much does a WhatsApp CRM cost, and how to choose one (EN)](https://hellou.ai/en/resources/whatsapp-crm-cost-how-to-choose/) · [Cuánto cuesta un CRM de WhatsApp y cómo elegir uno (ES)](https://hellou.ai/es/recursos/cuanto-cuesta-crm-whatsapp-como-elegir/)
- [Multiple users on one WhatsApp Business number (EN)](https://hellou.ai/en/resources/whatsapp-business-multiple-users-one-number/) · [WhatsApp multiagente: varios asesores, un solo número (ES)](https://hellou.ai/es/recursos/whatsapp-multiagente-varios-asesores-un-numero/)
- [WhatsApp service messages are now paid: what it means (EN)](https://hellou.ai/en/resources/whatsapp-service-messages-are-now-paid-what-it-means-for-your-business/) · [Los mensajes de servicio de WhatsApp ahora se cobran (ES)](https://hellou.ai/es/recursos/los-mensajes-de-servicio-de-whatsapp-ahora-se-cobran-que-significa-para-tu-negocio/)
- [WhatsApp Business linked devices: the 4-device limit (EN)](https://hellou.ai/en/resources/whatsapp-business-linked-devices-limit/) · [Dispositivos vinculados en WhatsApp Business: el límite de 4 (ES)](https://hellou.ai/es/recursos/whatsapp-business-dispositivos-vinculados-limite/)
- [AI minutes, metered by the second, and the spending cap (EN)](https://hellou.ai/en/resources/hellouone-ai-minutes-metering-spending-caps/) · [Minutos de IA medidos por segundo y el tope de consumo (ES)](https://hellou.ai/es/recursos/hellouone-ai-minutes-metering-spending-caps/)
- [Outbound AI calls: confirm who answered, then the recording notice (EN)](https://hellou.ai/en/resources/outbound-ai-calls-wait-confirm-who-answered-then-recording-notice/) · [Llamadas IA salientes: confirmar quién contesta y luego el aviso de grabación (ES)](https://hellou.ai/es/recursos/llamadas-ia-salientes-esperan-confirman-quien-contesta-y-dan-aviso-de-grabacion/)
- [One call history for phone, WhatsApp and AI calls (EN)](https://hellou.ai/en/resources/one-call-history-for-phone-whatsapp-and-ai-calls-in-hellouone/) · [Un solo historial de llamadas para teléfono, WhatsApp e IA (ES)](https://hellou.ai/es/recursos/un-solo-historial-de-llamadas-para-telefono-whatsapp-e-ia-en-hellouone/)
- [Connect Claude, ChatGPT or Cursor to HellouOne with MCP (EN)](https://hellou.ai/en/resources/connect-claude-chatgpt-or-cursor-to-your-hellouone-account-with-the-new-mcp-server/) · [Conecta Claude, ChatGPT o Cursor a HellouOne con MCP (ES)](https://hellou.ai/es/recursos/conecta-claude-chatgpt-o-cursor-a-tu-cuenta-de-hellouone-con-el-nuevo-servidor-mcp/)

## Industries

- [Logistics (EN)](https://hellou.ai/en/industries/logistics/): shipment status, load appointments, TMS via API
- [Logística (ES)](https://hellou.ai/es/industrias/logistica/)
- [Healthcare clinics (EN)](https://hellou.ai/en/industries/healthcare/): appointment Flow, reminders, HIPAA notice for US clinics
- [Salud (ES)](https://hellou.ai/es/industrias/salud/)
- [Real estate (EN)](https://hellou.ai/en/industries/real-estate/): Facebook Lead Ads to WhatsApp, showings, CRM sync
- [Bienes raíces (ES)](https://hellou.ai/es/industrias/bienes-raices/)
- [Education and admissions (EN)](https://hellou.ai/en/industries/education/)
- [Educación (ES)](https://hellou.ai/es/industrias/educacion/)
- [Travel agencies (EN)](https://hellou.ai/en/industries/travel/)
- [Viajes (ES)](https://hellou.ai/es/industrias/viajes/)

## Goals

- [Sales: answer and qualify WhatsApp leads (EN)](https://hellou.ai/en/goals/sales/)
- [Ventas (ES)](https://hellou.ai/es/objetivos/ventas/)
- [Collections reminders on WhatsApp (EN)](https://hellou.ai/en/goals/collections/)
- [Cobranza (ES)](https://hellou.ai/es/objetivos/cobranza/)
- [Customer service on WhatsApp (EN)](https://hellou.ai/en/goals/service/)
- [Servicio (ES)](https://hellou.ai/es/objetivos/servicio/)

## Hellou Connect (cloud telephony)

A separate product line, still sold: cloud PBX and phone system, SIP trunking, local numbers in Latin America with clean Caller ID, bulk SMS, IVR phone menu and contact center. It is telephony infrastructure; calls are not answered by AI.

- [Hellou Connect hub (EN)](https://hellou.ai/en/connect/)
- [Calling · SIP trunk (EN)](https://hellou.ai/en/connect/calling/)
- [Text messaging / SMS (EN)](https://hellou.ai/en/connect/text-messaging/)
- [Business phone / IVR (EN)](https://hellou.ai/en/connect/phone-menu/)
- [Contact center (EN)](https://hellou.ai/en/connect/contact-center/)
- [Communications API (EN)](https://hellou.ai/en/solutions/communications-api/): LATAM DIDs, voice and SMS API
- [API de comunicaciones (ES)](https://hellou.ai/es/soluciones/api-comunicaciones/)

## Company

- [About Hellou AI (EN)](https://hellou.ai/en/about/): the team behind HellouOne, legal entity, what we build
- [Nosotros (ES)](https://hellou.ai/es/nosotros/)
- [Cases (EN)](https://hellou.ai/en/cases/)
- [For agencies (EN)](https://hellou.ai/en/agency/): running HellouOne for client businesses
- [Contact (EN)](https://hellou.ai/en/contact/): sales@hellou.ai, WhatsApp, book a demo
- [Privacy (EN)](https://hellou.ai/en/legal/privacy/)
- [Terms (EN)](https://hellou.ai/en/legal/terms/)
- [HIPAA notice (EN)](https://hellou.ai/en/legal/hipaa/)
- [LinkedIn](https://www.linkedin.com/company/hellou-ai)
- [Instagram](https://www.instagram.com/aihellou/)

## Agent endpoints

- [Create a HellouOne account](https://one.hellou.ai/app/auth/signup?utm_source=hellou.ai&utm_medium=agent&utm_campaign=llms&utm_content=llms_txt): free 7-day trial, no card
- [Book a demo (Calendly)](https://calendly.com/hellou/30min)
- [API catalog (RFC 9727)](https://hellou.ai/.well-known/api-catalog)
- [Agent resource catalog (ARD)](https://hellou.ai/.well-known/ai-catalog.json)
- [MCP server card](https://hellou.ai/.well-known/mcp/server-cards.json)
- [How agents get credentials](https://hellou.ai/auth.md): OAuth 2.1 registration for the MCP server, API keys for REST
- [OAuth protected resource metadata (RFC 9728)](https://hellou.ai/.well-known/oauth-protected-resource): issuer https://one.hellou.ai, scopes mcp:read and mcp:write
- [Agent skills index](https://hellou.ai/.well-known/agent-skills/index.json): book-demo, contact-sales, start-trial, get-plans
- [A2A Agent Card](https://hellou.ai/.well-known/agent-card.json): stateless sales agent at https://hellou.ai/api/a2a (A2A 1.0, JSON-RPC SendMessage): get-plans, start-trial, book-demo, contact-sales, in English or Spanish
- [Sitemap](https://hellou.ai/sitemap.xml)

Any page returns a Markdown rendition when requested with the header `Accept: text/markdown`.