{ "info": { "_postman_id": "42a55e00-7af7-446d-bf4d-eb53ef389318", "name": "Infobip OpenAPI Specification", "description": "OpenAPI Specification that contains all public endpoints and webhooks.\n\nContact Support:\n Name: Infobip support\n Email: support@infobip.com", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "lastUpdatedBy": "35240", "uid": "35240-42a55e00-7af7-446d-bf4d-eb53ef389318" }, "item": [ { "name": "ccaas", "item": [ { "name": "1", "item": [ { "name": "conversations", "item": [ { "name": "{conversationId}", "item": [ { "name": "tags", "item": [ { "name": "{tagName}", "item": [ { "name": "Remove tag from conversation", "id": "07f1bded-0e95-427a-bb85-54ed1f52d37b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags", ":tagName" ], "variable": [ { "id": "32c8753b-a50d-4d3d-8be4-034aecc686fc", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to remove/unlink the tag from." }, { "id": "224ae9d4-30b5-472c-8a51-efbe78d67d61", "key": "tagName", "value": "", "description": "(Required) Name of the tag to remove/unlink from conversation. This value must be URL-encoded." } ] }, "description": "Use this method to remove the tag from the conversation. Operation only deletes the link between a tag and the conversation. More info" }, "response": [ { "id": "a2a0a742-d81c-4f31-a79c-aa18eee7fe58", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags", ":tagName" ], "variable": [ { "key": "conversationId" }, { "key": "tagName" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a2a0a742-d81c-4f31-a79c-aa18eee7fe58" }, { "id": "586c6be4-5455-411f-89a3-8051c3257fd6", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags", ":tagName" ], "variable": [ { "key": "conversationId" }, { "key": "tagName" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-586c6be4-5455-411f-89a3-8051c3257fd6" }, { "id": "6a451d69-bcaf-479f-b79b-0ee6b1465972", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags", ":tagName" ], "variable": [ { "key": "conversationId" }, { "key": "tagName" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6a451d69-bcaf-479f-b79b-0ee6b1465972" }, { "id": "0cc31f28-54e2-478c-949f-7a7c39cc0dcd", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags", ":tagName" ], "variable": [ { "key": "conversationId" }, { "key": "tagName" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0cc31f28-54e2-478c-949f-7a7c39cc0dcd" }, { "id": "936c7730-fc6e-4a1a-a409-f5c347a0b793", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags", ":tagName" ], "variable": [ { "key": "conversationId" }, { "key": "tagName" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-936c7730-fc6e-4a1a-a409-f5c347a0b793" }, { "id": "135d7744-fb57-456a-8fac-a1c2d4375d1b", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags", ":tagName" ], "variable": [ { "key": "conversationId" }, { "key": "tagName" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-135d7744-fb57-456a-8fac-a1c2d4375d1b" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-07f1bded-0e95-427a-bb85-54ed1f52d37b" } ], "id": "8e47709d-4949-4a5f-b27f-1bc8fd329202", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-8e47709d-4949-4a5f-b27f-1bc8fd329202" }, { "name": "Add tag to conversation", "id": "9ee86d29-443d-42b2-94eb-b2fd4bcc8a05", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags" ], "variable": [ { "id": "267fb64b-13b4-433b-938a-870286e9782a", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation the tag is added to." } ] }, "description": "Use this method to add a tag to the conversation. With tag(s) you can categorize conversations for assignment and/or reporting purposes. More info" }, "response": [ { "id": "6d9e2222-c0bd-4373-87ca-55da4405e78a", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6d9e2222-c0bd-4373-87ca-55da4405e78a" }, { "id": "5ae0a92f-e8ce-49e1-b159-c4bad6e41a9b", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5ae0a92f-e8ce-49e1-b159-c4bad6e41a9b" }, { "id": "874b7fb9-8a6f-499a-8621-180e63958e95", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-874b7fb9-8a6f-499a-8621-180e63958e95" }, { "id": "cf93f49d-1667-4e48-9584-6f9eb9ceb423", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cf93f49d-1667-4e48-9584-6f9eb9ceb423" }, { "id": "4dc2cfc2-72fb-431c-8c76-e38ef0bbfced", "name": "Not Found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4dc2cfc2-72fb-431c-8c76-e38ef0bbfced" }, { "id": "231d75d5-099c-4708-b9c6-3ae134806be7", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "tags" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-231d75d5-099c-4708-b9c6-3ae134806be7" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9ee86d29-443d-42b2-94eb-b2fd4bcc8a05" } ], "id": "152c46a9-88a9-4dd9-9a5e-e9b1fc754da4", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-152c46a9-88a9-4dd9-9a5e-e9b1fc754da4" }, { "name": "assignee", "item": [ { "name": "Change conversation assignment", "id": "609ba526-9231-45d1-a3b0-5e88b1bd583b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "id": "64a8ef6b-4c0a-49cf-a421-e75e81ceef2a", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation for which the assignment is to be updated." } ] }, "description": "Use this method to update a conversation assignee. Assignee cannot be updated in closed conversations. For Agent Takeovers (bot replaced by an agent), the Infobip platform will additionally update [Answers](https://www.infobip.com/docs/answers) that a bot is no longer in control of the conversation. More info" }, "response": [ { "id": "e2d2aef2-2cc5-4f33-91ee-5a552ae728f5", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e2d2aef2-2cc5-4f33-91ee-5a552ae728f5" }, { "id": "80c384a0-571d-49ac-b552-04ef2ce24c8f", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-80c384a0-571d-49ac-b552-04ef2ce24c8f" }, { "id": "a5c3ac7b-af95-4642-98ac-3019b06b51a2", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a5c3ac7b-af95-4642-98ac-3019b06b51a2" }, { "id": "4be21be8-bff1-405b-85df-c47197a7341f", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4be21be8-bff1-405b-85df-c47197a7341f" }, { "id": "5aedb026-af54-42d6-aa94-26a8d3421f40", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5aedb026-af54-42d6-aa94-26a8d3421f40" }, { "id": "e34ab948-fc8c-44b8-82ca-3d06ace840c8", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e34ab948-fc8c-44b8-82ca-3d06ace840c8" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-609ba526-9231-45d1-a3b0-5e88b1bd583b" }, { "name": "Unassign conversation agent", "id": "757374e0-6bf5-4ceb-b198-960f3ad58896", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "id": "518d8d36-0141-44c0-98ca-9ae0ca71a097", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to unassign agent from." } ] }, "description": "Use this method to remove an assigned agent from conversation. More info" }, "response": [ { "id": "7c4602e6-90e6-4c92-845b-435958dab004", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7c4602e6-90e6-4c92-845b-435958dab004" }, { "id": "71d2f0fa-5c39-440a-aa94-772e4a15b9d5", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-71d2f0fa-5c39-440a-aa94-772e4a15b9d5" }, { "id": "591be46b-7115-455b-ad35-5e474c3fcdcc", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-591be46b-7115-455b-ad35-5e474c3fcdcc" }, { "id": "a9e97144-0749-402a-8f71-8503ad3b827e", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a9e97144-0749-402a-8f71-8503ad3b827e" }, { "id": "d4a1f32a-7d85-4b45-a188-050da4d71fb6", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d4a1f32a-7d85-4b45-a188-050da4d71fb6" }, { "id": "87c3f9c6-cba3-4718-bec4-f370ff3b8502", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/assignee", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "assignee" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-87c3f9c6-cba3-4718-bec4-f370ff3b8502" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-757374e0-6bf5-4ceb-b198-960f3ad58896" } ], "id": "07bdb4b1-7853-4b48-bbd8-2a1f7c15dfb4", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-07bdb4b1-7853-4b48-bbd8-2a1f7c15dfb4" }, { "name": "route", "item": [ { "name": "Route conversation", "id": "9ba048a6-b3aa-443c-a12e-486ec5fbfd47", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/route", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "route" ], "variable": [ { "id": "77201675-6705-436a-9881-39ae536bdeef", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation being routed." } ] }, "description": "Use this method to route the existing conversation.\nThis method will remove the assigned agent from a conversation (if one exists), and send the conversation to the [routing process](../#customer-engagement/conversations/update-routing).\nClosed Conversations cannot be routed." }, "response": [ { "id": "9ea6e439-13f9-4b04-bf28-97fd8dc9242f", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/route", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "route" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"conversations\": [\n {\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9ea6e439-13f9-4b04-bf28-97fd8dc9242f" }, { "id": "f60e24ea-3275-4788-bc4e-bd35dbb49d69", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/route", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "route" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f60e24ea-3275-4788-bc4e-bd35dbb49d69" }, { "id": "cc328db8-2dca-416c-99b7-a5c6c9ebb5e1", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/route", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "route" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cc328db8-2dca-416c-99b7-a5c6c9ebb5e1" }, { "id": "dba3334c-323d-48a2-880c-ecf11ee9c87b", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/route", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "route" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dba3334c-323d-48a2-880c-ecf11ee9c87b" }, { "id": "82f05bbe-b9de-43d8-9b6e-bb91ac804b74", "name": "Not Found", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/route", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "route" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-82f05bbe-b9de-43d8-9b6e-bb91ac804b74" }, { "id": "0b6b4d48-8b3f-41d1-81dd-c5b7f53a9bb0", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/route", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "route" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0b6b4d48-8b3f-41d1-81dd-c5b7f53a9bb0" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9ba048a6-b3aa-443c-a12e-486ec5fbfd47" } ], "id": "e5efbb78-dab2-48b6-808a-23e89a592b31", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-e5efbb78-dab2-48b6-808a-23e89a592b31" }, { "name": "simulate-routing", "item": [ { "name": "Simulate routing result for conversation", "id": "fa432eb7-6adf-4e6d-a5eb-5d57fdf2b41f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/simulate-routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "simulate-routing" ], "variable": [ { "id": "43fca24c-4730-4158-8136-d84a6e29c2f6", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation on which routing is simulated." } ] }, "description": "Use this method to simulate routing for an existing conversation.\nThis method will resolve the routing rule applicable to the current conversation state and return the queue ID and priority\nthat would be applied if the conversation was actually routed at this moment.\nClosed conversations cannot be routed.\n" }, "response": [ { "id": "5ad79d8e-c2db-441a-9139-c905a1ca9d7d", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/simulate-routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "simulate-routing" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"queueId\": \"\",\n \"priority\": \"NORMAL\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5ad79d8e-c2db-441a-9139-c905a1ca9d7d" }, { "id": "81f19415-cb8d-4599-8c58-7d4a14dabca8", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/simulate-routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "simulate-routing" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-81f19415-cb8d-4599-8c58-7d4a14dabca8" }, { "id": "f8c059b2-7a6a-4d94-9e37-12396be3ce85", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/simulate-routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "simulate-routing" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f8c059b2-7a6a-4d94-9e37-12396be3ce85" }, { "id": "7346b0cc-06ee-4d16-a8f3-e4393d293c42", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/simulate-routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "simulate-routing" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7346b0cc-06ee-4d16-a8f3-e4393d293c42" }, { "id": "aa5276a3-3886-4850-9fb0-c52e57188458", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/simulate-routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "simulate-routing" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-aa5276a3-3886-4850-9fb0-c52e57188458" }, { "id": "bed11da2-13ad-4a70-bf2b-127bae501b5b", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/simulate-routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "simulate-routing" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bed11da2-13ad-4a70-bf2b-127bae501b5b" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fa432eb7-6adf-4e6d-a5eb-5d57fdf2b41f" } ], "id": "98564de3-05a4-4d7d-90bb-abe1a94d1f2c", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-98564de3-05a4-4d7d-90bb-abe1a94d1f2c" }, { "name": "related-comments", "item": [ { "name": "Get related comments", "id": "751d77df-100d-4270-9abe-3aca7caee09a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/related-comments", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "related-comments" ], "variable": [ { "id": "21091490-85e2-4d90-a5bf-0354bf6c4443", "key": "conversationId", "value": "", "description": "(Required) ID of the conversation to get." } ] }, "description": "Use this method to return social comments related to a specified inbound comment within a conversation.\nIt returns up to 50 older and 50 newer comments that are on the same hierarchy level as the inbound comment.\n" }, "response": [ { "id": "aace9bfc-49ea-48f7-a5e2-342f49a39a22", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/related-comments", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "related-comments" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"conversationsMessage\": {\n \"id\": \"\",\n \"channel\": \"FACEBOOK_MESSENGER\",\n \"from\": \"\",\n \"to\": \"\",\n \"direction\": \"INBOUND\",\n \"conversationId\": \"\",\n \"authorId\": \"\",\n \"authorType\": \"CUSTOMER\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"content\": {},\n \"contentType\": \"RCS_TEXT\"\n },\n \"olderComments\": [\n {\n \"id\": \"\",\n \"channel\": \"KAKAO_SANGDAM\",\n \"authorName\": \"\",\n \"direction\": \"INBOUND\",\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"content\": {},\n \"contentType\": \"APPLE_AUTH_REQUEST_CONTENT\"\n },\n {\n \"id\": \"\",\n \"channel\": \"FACEBOOK_MESSENGER\",\n \"authorName\": \"\",\n \"direction\": \"OUTBOUND\",\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"content\": {},\n \"contentType\": \"JSON\"\n }\n ],\n \"newerComments\": [\n {\n \"id\": \"\",\n \"channel\": \"EMAIL\",\n \"authorName\": \"\",\n \"direction\": \"OUTBOUND\",\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"content\": {},\n \"contentType\": \"WA_BUTTON_FEEDBACK\"\n },\n {\n \"id\": \"\",\n \"channel\": \"TELEGRAM\",\n \"authorName\": \"\",\n \"direction\": \"INBOUND\",\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"content\": {},\n \"contentType\": \"LOCATION\"\n }\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-aace9bfc-49ea-48f7-a5e2-342f49a39a22" }, { "id": "d4a755ea-84bd-48d5-b72a-54d0898d153d", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/related-comments", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "related-comments" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d4a755ea-84bd-48d5-b72a-54d0898d153d" }, { "id": "7c73182f-b5c2-415d-b983-824a4c96eda7", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/related-comments", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "related-comments" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7c73182f-b5c2-415d-b983-824a4c96eda7" }, { "id": "1e1cb306-ec20-444e-a1f1-bad010ea40d6", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/related-comments", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "related-comments" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1e1cb306-ec20-444e-a1f1-bad010ea40d6" }, { "id": "57c75f92-b1ff-4648-b1f9-fb9269571151", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/related-comments", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "related-comments" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-57c75f92-b1ff-4648-b1f9-fb9269571151" }, { "id": "e3f344a2-2701-43bf-83f6-d43c8e69f79c", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/related-comments", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "related-comments" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e3f344a2-2701-43bf-83f6-d43c8e69f79c" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-751d77df-100d-4270-9abe-3aca7caee09a" } ], "id": "76a70413-27f0-4abc-a445-2098c27a6d3a", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-76a70413-27f0-4abc-a445-2098c27a6d3a" }, { "name": "links", "item": [ { "name": "Get linked conversations", "id": "75658c2b-b945-4eee-ac2e-bff9310f9b66", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/links", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "links" ], "variable": [ { "id": "687b0b90-1a16-46e1-91fe-959ed6a2579a", "key": "conversationId", "value": "", "description": "(Required) ID of the conversation to get links for." } ] }, "description": "Use this method to get a list of conversations linked to the specified conversation. More info" }, "response": [ { "id": "1878b921-fd3d-4126-b040-816b0c15e773", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/links", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "links" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"linkedConversations\": [\n {\n \"childConversation\": {\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"agentId\": \"\",\n \"topic\": \"\",\n \"channel\": \"FACEBOOK_MESSENGER\",\n \"status\": \"PENDING\",\n \"customerDisplayName\": \"\"\n },\n \"parentConversation\": {\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"agentId\": \"\",\n \"topic\": \"\",\n \"channel\": \"TWITTER_POST\",\n \"status\": \"SOLVED\",\n \"customerDisplayName\": \"\"\n }\n },\n {\n \"childConversation\": {\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"agentId\": \"\",\n \"topic\": \"\",\n \"channel\": \"UNKNOWN\",\n \"status\": \"SOLVED\",\n \"customerDisplayName\": \"\"\n },\n \"parentConversation\": {\n \"conversationId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"agentId\": \"\",\n \"topic\": \"\",\n \"channel\": \"LINE\",\n \"status\": \"WAITING\",\n \"customerDisplayName\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1878b921-fd3d-4126-b040-816b0c15e773" }, { "id": "8399797c-c8ee-4f1d-a46c-dad1059b1f1c", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/links", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "links" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8399797c-c8ee-4f1d-a46c-dad1059b1f1c" }, { "id": "8b9e4285-5e68-43c9-b061-810519552e2a", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/links", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "links" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8b9e4285-5e68-43c9-b061-810519552e2a" }, { "id": "2cb5255f-9ff4-4b47-98a6-6eb81d850542", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/links", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "links" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2cb5255f-9ff4-4b47-98a6-6eb81d850542" }, { "id": "4ba5db3e-bc39-499e-9039-023e1e82a822", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/links", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "links" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4ba5db3e-bc39-499e-9039-023e1e82a822" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-75658c2b-b945-4eee-ac2e-bff9310f9b66" } ], "id": "c16dc031-57c5-47bf-9e13-bc6d4033bd8d", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-c16dc031-57c5-47bf-9e13-bc6d4033bd8d" }, { "name": "messages", "item": [ { "name": "Get messages", "id": "737c675a-be91-4b0b-bf18-4c1598e38b83", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "id": "2331fa6d-7c2e-4c46-b6ca-6ad0f28b2d08", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to get messages from." } ] }, "description": "Use this method to get a list of messages from a conversation with pagination and filtering option. Using a filter is optional. The result can be filtered by one or many optional filters described in the parameters." }, "response": [ { "id": "19b3384e-4f6a-467c-bda1-60b5f8e74593", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"messages\": [\n {\n \"id\": \"\",\n \"channel\": \"VIBER\",\n \"from\": \"\",\n \"to\": \"\",\n \"direction\": \"INBOUND\",\n \"conversationId\": \"\",\n \"authorId\": \"\",\n \"authorType\": \"AGENT\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"content\": {},\n \"contentType\": \"APPLE_PAY_REQUEST_CONTENT\"\n },\n {\n \"id\": \"\",\n \"channel\": \"TWITTER_DM\",\n \"from\": \"\",\n \"to\": \"\",\n \"direction\": \"OUTBOUND\",\n \"conversationId\": \"\",\n \"authorId\": \"\",\n \"authorType\": \"SYSTEM\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"content\": {},\n \"contentType\": \"APPLE_PAY_REQUEST_CONTENT\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-19b3384e-4f6a-467c-bda1-60b5f8e74593" }, { "id": "f87fc96a-975a-4f01-9c4d-c9b04a8051d2", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f87fc96a-975a-4f01-9c4d-c9b04a8051d2" }, { "id": "d7794600-e0cf-4dd8-a2a7-c8b80f2a3abc", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d7794600-e0cf-4dd8-a2a7-c8b80f2a3abc" }, { "id": "20e357c8-4b0b-4f19-89e1-54e24f076bc5", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-20e357c8-4b0b-4f19-89e1-54e24f076bc5" }, { "id": "321578ff-1d4c-4a80-a05b-dc67aac69330", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-321578ff-1d4c-4a80-a05b-dc67aac69330" }, { "id": "533a8a23-ff7d-439b-9b3e-9cd89fce3e36", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-533a8a23-ff7d-439b-9b3e-9cd89fce3e36" }, { "id": "6cc6c8ea-0f04-4616-a62b-11b919487c17", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages?messageIds=&channel=SMS&direction=INBOUND&createdAfter=&createdBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "query": [ { "description": "Optional. List of messages Ids.", "key": "messageIds", "value": "" }, { "description": "Optional. Message chanel.", "key": "channel", "value": "SMS" }, { "description": "Optional. Message direction.", "key": "direction", "value": "INBOUND" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6cc6c8ea-0f04-4616-a62b-11b919487c17" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-737c675a-be91-4b0b-bf18-4c1598e38b83" }, { "name": "Create message", "id": "df69caea-bc76-40b2-bae5-c72e1db4dc50", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LINE\",\n \"content\": {},\n \"contentType\": \"LIVE_CHAT_BUTTON\",\n \"from\": \"\",\n \"to\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "variable": [ { "id": "c5811780-50d6-4d1e-aab4-a2f97bcef664", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to set message for." } ] }, "description": "Inbound messages are automatically threaded in conversations if the channels and senders are configured for using Conversations.\nTo send an outbound message use this method with the following parameters, adding it to an existing conversation.\nPlease note that the response from sending a TEMPLATE content type is a message of the TEXT content type, containing the\ntemplate content filled with parameters. \n\nAlso, HTTP header should contain parameter \"x-agent-id\" as agent identifier,\nbut only in case conversations are assigned to agents. More info" }, "response": [ { "id": "8446f781-525a-440b-bd7f-283efff527f4", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LINE\",\n \"content\": {},\n \"contentType\": \"LIVE_CHAT_BUTTON\",\n \"from\": \"\",\n \"to\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"channel\": \"UNUSED\",\n \"from\": \"\",\n \"to\": \"\",\n \"direction\": \"OUTBOUND\",\n \"conversationId\": \"\",\n \"authorId\": \"\",\n \"authorType\": \"AGENT\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"content\": {},\n \"contentType\": \"TIKTOK_SHARE_POST\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8446f781-525a-440b-bd7f-283efff527f4" }, { "id": "2d9f3b9d-296c-4572-9d69-dab65c94d190", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LINE\",\n \"content\": {},\n \"contentType\": \"LIVE_CHAT_BUTTON\",\n \"from\": \"\",\n \"to\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2d9f3b9d-296c-4572-9d69-dab65c94d190" }, { "id": "056f5750-00a1-419b-bbd9-22f646567a45", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LINE\",\n \"content\": {},\n \"contentType\": \"LIVE_CHAT_BUTTON\",\n \"from\": \"\",\n \"to\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-056f5750-00a1-419b-bbd9-22f646567a45" }, { "id": "a29d5600-5133-45b8-a86b-1d2a7c7c26c0", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LINE\",\n \"content\": {},\n \"contentType\": \"LIVE_CHAT_BUTTON\",\n \"from\": \"\",\n \"to\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a29d5600-5133-45b8-a86b-1d2a7c7c26c0" }, { "id": "160d2004-7367-462a-860b-12c237bd4906", "name": "Not Found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LINE\",\n \"content\": {},\n \"contentType\": \"LIVE_CHAT_BUTTON\",\n \"from\": \"\",\n \"to\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-160d2004-7367-462a-860b-12c237bd4906" }, { "id": "c5947edf-16a0-4b14-bd63-194852b14de7", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LINE\",\n \"content\": {},\n \"contentType\": \"LIVE_CHAT_BUTTON\",\n \"from\": \"\",\n \"to\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/messages", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "messages" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c5947edf-16a0-4b14-bd63-194852b14de7" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-df69caea-bc76-40b2-bae5-c72e1db4dc50" } ], "id": "fc0a2d21-55e2-47f1-b2c2-8c3b3ef3fa5f", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-fc0a2d21-55e2-47f1-b2c2-8c3b3ef3fa5f" }, { "name": "events", "item": [ { "name": "Send a conversation event", "id": "e1bcba80-d86e-4dc2-8daf-d6e54bd564e6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LIVE_CHAT\",\n \"from\": \"\",\n \"to\": \"\",\n \"type\": \"TYPING_STOPPED\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/events", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "events" ], "variable": [ { "id": "044011a1-d96c-4d36-bda4-e25f68e7f642", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to set event for." } ] }, "description": "Use this endpoint to send an event to a conversation. E.g. indication when typing started or ended.More info" }, "response": [ { "id": "ecd8a5cf-f325-49af-be74-8fb347e263cb", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LIVE_CHAT\",\n \"from\": \"\",\n \"to\": \"\",\n \"type\": \"TYPING_STOPPED\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/events", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "events" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ecd8a5cf-f325-49af-be74-8fb347e263cb" }, { "id": "8108eecb-9017-4e17-93e2-e0b237f116e8", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LIVE_CHAT\",\n \"from\": \"\",\n \"to\": \"\",\n \"type\": \"TYPING_STOPPED\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/events", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "events" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8108eecb-9017-4e17-93e2-e0b237f116e8" }, { "id": "8e1ac65d-d011-4f5e-bed4-4c5c5b752b94", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LIVE_CHAT\",\n \"from\": \"\",\n \"to\": \"\",\n \"type\": \"TYPING_STOPPED\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/events", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "events" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8e1ac65d-d011-4f5e-bed4-4c5c5b752b94" }, { "id": "9204200e-6f11-4676-8710-a9020fead147", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LIVE_CHAT\",\n \"from\": \"\",\n \"to\": \"\",\n \"type\": \"TYPING_STOPPED\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/events", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "events" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9204200e-6f11-4676-8710-a9020fead147" }, { "id": "c581ed23-7095-4434-8808-60443e0a6dbe", "name": "Not Found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LIVE_CHAT\",\n \"from\": \"\",\n \"to\": \"\",\n \"type\": \"TYPING_STOPPED\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/events", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "events" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c581ed23-7095-4434-8808-60443e0a6dbe" }, { "id": "8651436e-7576-43f4-8516-e810869f10c4", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"LIVE_CHAT\",\n \"from\": \"\",\n \"to\": \"\",\n \"type\": \"TYPING_STOPPED\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/events", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "events" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8651436e-7576-43f4-8516-e810869f10c4" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e1bcba80-d86e-4dc2-8daf-d6e54bd564e6" } ], "id": "d7963a62-1f77-4b04-9e83-587a745793f8", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-d7963a62-1f77-4b04-9e83-587a745793f8" }, { "name": "notes", "item": [ { "name": "{noteId}", "item": [ { "name": "Get note", "id": "da2479fc-8f72-4be4-9f28-b8370d018efc", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes/:noteId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes", ":noteId" ], "variable": [ { "id": "feca914a-1e06-446c-ab96-8c0736151ebe", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to get a note from." }, { "id": "3fbd1ac6-090d-4061-a0a3-3145e9fd3f85", "key": "noteId", "value": "", "description": "(Required) Note Id." } ] }, "description": "Use this method to retrieve a note. More info" }, "response": [ { "id": "dd255ee6-2c1c-4d76-83de-29a8c36e8673", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes/:noteId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes", ":noteId" ], "variable": [ { "key": "conversationId" }, { "key": "noteId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"conversationId\": \"\",\n \"agentId\": \"\",\n \"content\": \"\",\n \"type\": \"AUTH_BIOMETRY_INIT\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dd255ee6-2c1c-4d76-83de-29a8c36e8673" }, { "id": "32a2e2a4-b642-406e-a525-f85c9bc59003", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes/:noteId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes", ":noteId" ], "variable": [ { "key": "conversationId" }, { "key": "noteId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-32a2e2a4-b642-406e-a525-f85c9bc59003" }, { "id": "26218449-c956-45ba-ad86-9fdf5d088389", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes/:noteId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes", ":noteId" ], "variable": [ { "key": "conversationId" }, { "key": "noteId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-26218449-c956-45ba-ad86-9fdf5d088389" }, { "id": "e2d0bffe-afc1-4969-8548-981af14911c0", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes/:noteId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes", ":noteId" ], "variable": [ { "key": "conversationId" }, { "key": "noteId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e2d0bffe-afc1-4969-8548-981af14911c0" }, { "id": "fdb6e114-4a7e-4ab3-af71-5ca101c5997e", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes/:noteId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes", ":noteId" ], "variable": [ { "key": "conversationId" }, { "key": "noteId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fdb6e114-4a7e-4ab3-af71-5ca101c5997e" }, { "id": "90d91136-d7e4-47e3-aedf-6be19b08a83c", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes/:noteId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes", ":noteId" ], "variable": [ { "key": "conversationId" }, { "key": "noteId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-90d91136-d7e4-47e3-aedf-6be19b08a83c" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-da2479fc-8f72-4be4-9f28-b8370d018efc" } ], "id": "afa6932d-2486-48fc-99ce-ceac1f1dc2ee", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-afa6932d-2486-48fc-99ce-ceac1f1dc2ee" }, { "name": "Get notes", "id": "0ce1b2ea-44f9-44f5-835b-b3dac1800172", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "id": "6e876195-1fb0-4139-84a1-a90ef1b0ede7", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to get notes from." } ] }, "description": "Use this method to get a list of notes from conversation with pagination. More info" }, "response": [ { "id": "f6812efb-7c20-419f-a90c-941f084bba52", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"notes\": [\n {\n \"id\": \"\",\n \"conversationId\": \"\",\n \"agentId\": \"\",\n \"content\": \"\",\n \"type\": \"JIRA_COMMENT\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"conversationId\": \"\",\n \"agentId\": \"\",\n \"content\": \"\",\n \"type\": \"INTERNAL\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f6812efb-7c20-419f-a90c-941f084bba52" }, { "id": "8e4fe18c-4231-42c6-b7cf-42e62e395d8e", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8e4fe18c-4231-42c6-b7cf-42e62e395d8e" }, { "id": "f731daa2-6d39-4eab-a2fc-f022e5bac334", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f731daa2-6d39-4eab-a2fc-f022e5bac334" }, { "id": "7f63b2a8-e48f-4dd6-9516-2bd3d4d12aa8", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7f63b2a8-e48f-4dd6-9516-2bd3d4d12aa8" }, { "id": "886608a0-53ca-4f5b-b9c1-4b52284e3c89", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-886608a0-53ca-4f5b-b9c1-4b52284e3c89" }, { "id": "33ecc85e-f8bc-4ca3-ba89-089b2962a4d2", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-33ecc85e-f8bc-4ca3-ba89-089b2962a4d2" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0ce1b2ea-44f9-44f5-835b-b3dac1800172" }, { "name": "Create note", "id": "b7cb724f-473b-4966-932d-918a441d5cba", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"content\": {},\n \"type\": \"INTERNAL\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "variable": [ { "id": "b5396a2f-fdb4-414f-bf68-de0dd7334dd2", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to set note to." } ] }, "description": "Use this method to create a new note. Use notes to notify your team on important matters regarding a conversation with a customer. More info" }, "response": [ { "id": "eddb6422-1375-4369-ae0d-84c86aeb30e8", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": {},\n \"type\": \"INTERNAL\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"conversationId\": \"\",\n \"agentId\": \"\",\n \"content\": \"\",\n \"type\": \"AUTH_BIOMETRY_INIT\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eddb6422-1375-4369-ae0d-84c86aeb30e8" }, { "id": "3f2845aa-e812-45d5-920e-a68f2e93abbb", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": {},\n \"type\": \"INTERNAL\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3f2845aa-e812-45d5-920e-a68f2e93abbb" }, { "id": "3b7f78b4-8f59-4b32-9337-ab54acfe27ba", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": {},\n \"type\": \"INTERNAL\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3b7f78b4-8f59-4b32-9337-ab54acfe27ba" }, { "id": "0b455d3f-679a-4354-8667-3ab4f6a93618", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": {},\n \"type\": \"INTERNAL\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0b455d3f-679a-4354-8667-3ab4f6a93618" }, { "id": "6daface9-9c47-4bf1-a1a0-c0f710c0849e", "name": "Not Found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": {},\n \"type\": \"INTERNAL\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6daface9-9c47-4bf1-a1a0-c0f710c0849e" }, { "id": "4312ec08-8ae6-40d6-b08a-724ff3dab74e", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": {},\n \"type\": \"INTERNAL\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/notes", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "notes" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4312ec08-8ae6-40d6-b08a-724ff3dab74e" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b7cb724f-473b-4966-932d-918a441d5cba" } ], "id": "cfded2e0-daa8-4633-a430-4cec14fd3ccd", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-cfded2e0-daa8-4633-a430-4cec14fd3ccd" }, { "name": "metadata", "item": [ { "name": "Get metadata", "id": "0c7563b8-24b2-4683-a1aa-b43be96f79e4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "id": "2725029c-23e6-41a5-bf21-29885a10a242", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to retrieve metadata for." } ] }, "description": "Use this method to retrieve conversation metadata. More info" }, "response": [ { "id": "77962302-0827-4139-a7b0-1a290c669a68", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-77962302-0827-4139-a7b0-1a290c669a68" }, { "id": "90f3496a-6c2d-4b7a-9614-7079318a7778", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-90f3496a-6c2d-4b7a-9614-7079318a7778" }, { "id": "fbf6df3d-ecc4-4661-a323-b9d1002c9bd3", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fbf6df3d-ecc4-4661-a323-b9d1002c9bd3" }, { "id": "b2770e62-7ab0-4cea-9591-a5d29cedfc17", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b2770e62-7ab0-4cea-9591-a5d29cedfc17" }, { "id": "cc7784aa-2eac-488d-bd88-e10ecd151330", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cc7784aa-2eac-488d-bd88-e10ecd151330" }, { "id": "a6f7283c-f16c-4a46-91f4-489571e11121", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a6f7283c-f16c-4a46-91f4-489571e11121" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0c7563b8-24b2-4683-a1aa-b43be96f79e4" }, { "name": "Put metadata", "id": "59d420eb-c379-4ca3-8863-f292dfe61b28", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "id": "36ebfed7-25d0-4aba-be0f-a2674569420a", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation for which we are upserting metadata." } ] }, "description": "Use this method to create or update conversation metadata. Method overwrites old metadata. More info" }, "response": [ { "id": "f7bfbc40-2344-448c-8355-4a98c256ee6a", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f7bfbc40-2344-448c-8355-4a98c256ee6a" }, { "id": "97caec62-b8c9-4e92-a2ee-90b97d27a9e9", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-97caec62-b8c9-4e92-a2ee-90b97d27a9e9" }, { "id": "34b653ef-42ba-416b-b1b0-1c1eb9f127fc", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-34b653ef-42ba-416b-b1b0-1c1eb9f127fc" }, { "id": "e168a74d-56ce-4fa2-8285-440e2f64ea77", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e168a74d-56ce-4fa2-8285-440e2f64ea77" }, { "id": "5232dc53-a0f4-410f-8cac-674b08bc0ff2", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5232dc53-a0f4-410f-8cac-674b08bc0ff2" }, { "id": "a1b8bbd7-f04b-47fe-a10a-1e7b10cd6095", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a1b8bbd7-f04b-47fe-a10a-1e7b10cd6095" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-59d420eb-c379-4ca3-8863-f292dfe61b28" }, { "name": "Delete metadata", "id": "3c75bd46-4132-4aeb-acb6-eefe1f155c83", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "id": "00ae1b9b-4024-4090-979c-f6059500f57e", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to delete metadata for." } ] }, "description": "Use this method to delete conversation metadata. More info" }, "response": [ { "id": "f8169f99-f97d-4721-95ab-5a40b3d07068", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f8169f99-f97d-4721-95ab-5a40b3d07068" }, { "id": "89b83100-8571-41c9-96b5-62dda7bea0bc", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-89b83100-8571-41c9-96b5-62dda7bea0bc" }, { "id": "9e9a32ab-cbea-4986-a6fa-bfa5de47649f", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9e9a32ab-cbea-4986-a6fa-bfa5de47649f" }, { "id": "a34ef971-39ee-4ff8-bae9-0b168a44cf08", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a34ef971-39ee-4ff8-bae9-0b168a44cf08" }, { "id": "41c250f3-5f17-4f9a-b94a-bad32b30988c", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-41c250f3-5f17-4f9a-b94a-bad32b30988c" }, { "id": "46907818-e1df-4b37-93c3-3bdd21396a01", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-46907818-e1df-4b37-93c3-3bdd21396a01" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3c75bd46-4132-4aeb-acb6-eefe1f155c83" }, { "name": "Patch metadata", "id": "a30f8dd6-a9a7-4c1c-beec-17cfb4e0d2f7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "id": "b0bc89d0-b2cc-43e4-82c1-801c6d9f5bc7", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to update metadata for." } ] }, "description": "Use this method for metadata partial updating. If there is no present metadata, one will be created from request. More info" }, "response": [ { "id": "ca62454e-9bc4-47eb-a1cc-cc53e3261f51", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ca62454e-9bc4-47eb-a1cc-cc53e3261f51" }, { "id": "040e27df-8b49-44a0-a2fa-f131596add9c", "name": "Bad request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-040e27df-8b49-44a0-a2fa-f131596add9c" }, { "id": "c119a946-dce5-49d0-9f9a-d9c6778219b1", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c119a946-dce5-49d0-9f9a-d9c6778219b1" }, { "id": "90217977-dfbc-4190-8e28-32e4b519ca88", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-90217977-dfbc-4190-8e28-32e4b519ca88" }, { "id": "429b8d72-de15-4a21-9fb9-cae5a7d2abee", "name": "Not Found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-429b8d72-de15-4a21-9fb9-cae5a7d2abee" }, { "id": "4a2776cb-43d9-4387-98e6-17f46f83489e", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"veniam7e\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId/metadata", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId", "metadata" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4a2776cb-43d9-4387-98e6-17f46f83489e" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a30f8dd6-a9a7-4c1c-beec-17cfb4e0d2f7" } ], "id": "93b9b662-f573-4b60-b3c9-de094ba54ba1", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-93b9b662-f573-4b60-b3c9-de094ba54ba1" }, { "name": "Get conversation", "id": "ae08363b-e198-48aa-a32c-281b4924d8d3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "id": "5834b068-11ca-4798-89fc-e7dd3186028f", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation to get." } ] }, "description": "Use this method to get a single conversation. More info" }, "response": [ { "id": "bfcee567-24ef-4adb-aa26-22d297ec8333", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bfcee567-24ef-4adb-aa26-22d297ec8333" }, { "id": "e63327a2-82da-4823-b977-cec3450ac7e9", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e63327a2-82da-4823-b977-cec3450ac7e9" }, { "id": "f824c01e-4391-46f3-8e31-7778e0337cab", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f824c01e-4391-46f3-8e31-7778e0337cab" }, { "id": "bd67c1c4-5591-4b97-96a4-8fce52b9eb23", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bd67c1c4-5591-4b97-96a4-8fce52b9eb23" }, { "id": "78262c9a-4a7b-47a2-a9c5-e88234445889", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-78262c9a-4a7b-47a2-a9c5-e88234445889" }, { "id": "79de9a9c-7db0-4269-b0ae-8322f5aa0b98", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-79de9a9c-7db0-4269-b0ae-8322f5aa0b98" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ae08363b-e198-48aa-a32c-281b4924d8d3" }, { "name": "Update conversation", "id": "835db62f-a3aa-4738-ba1e-cd21afd2d7c6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "id": "f09e4550-7f34-41ab-8b5b-5523c5fbb334", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation being updated." } ] }, "description": "Use this method to update a conversation. Closed conversations cannot be changed. To change an assignment to another agent or a bot, use [Change conversation assignment](https://www.infobip.com/docs/api/customer-engagement/conversations/change-conversation-assignment).More info" }, "response": [ { "id": "2e9594f8-e112-45c7-a1dc-6cae6890a5a5", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2e9594f8-e112-45c7-a1dc-6cae6890a5a5" }, { "id": "3826c97c-f916-494e-92c2-afa0d1cc65bb", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3826c97c-f916-494e-92c2-afa0d1cc65bb" }, { "id": "ca8c8a08-758c-4ee4-84db-d3ed640493d1", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ca8c8a08-758c-4ee4-84db-d3ed640493d1" }, { "id": "5321f3c6-ead8-477c-b157-fd39f6000208", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5321f3c6-ead8-477c-b157-fd39f6000208" }, { "id": "66424576-7c08-4433-ab08-208b8acadb2e", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-66424576-7c08-4433-ab08-208b8acadb2e" }, { "id": "ce384f3e-0388-4169-9fa7-b45d3465565f", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ce384f3e-0388-4169-9fa7-b45d3465565f" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-835db62f-a3aa-4738-ba1e-cd21afd2d7c6" }, { "name": "Patch conversation", "id": "e9cc1a28-16a5-420c-9eef-2221ae8c9041", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"CLOSED\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "id": "b70845fd-ff44-48bf-9833-8176209354a0", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation being patched." } ] }, "description": "Use this method to patch a conversation. Closed conversations cannot be changed. To change an assignment to another agent or a bot, use [Change conversation assignment](https://www.infobip.com/docs/api/customer-engagement/conversations/change-conversation-assignment).More info" }, "response": [ { "id": "a3042602-b880-46b3-a63b-224a2530fe4e", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"CLOSED\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a3042602-b880-46b3-a63b-224a2530fe4e" }, { "id": "0b87aab0-1fec-4c5b-923a-86981ee5c89e", "name": "Bad request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"CLOSED\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0b87aab0-1fec-4c5b-923a-86981ee5c89e" }, { "id": "40190be0-428a-416a-a2ca-83a3922047d0", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"CLOSED\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-40190be0-428a-416a-a2ca-83a3922047d0" }, { "id": "fa87bf85-2d6f-4470-a5f1-d82720df046d", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"CLOSED\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fa87bf85-2d6f-4470-a5f1-d82720df046d" }, { "id": "c4e9e4a8-f3ff-4809-83f7-0cb181aa4495", "name": "Not Found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"CLOSED\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c4e9e4a8-f3ff-4809-83f7-0cb181aa4495" }, { "id": "83f57a11-88c2-4ed1-91a9-3b6b62dc168f", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"CLOSED\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations/:conversationId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations", ":conversationId" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-83f57a11-88c2-4ed1-91a9-3b6b62dc168f" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e9cc1a28-16a5-420c-9eef-2221ae8c9041" } ], "id": "55d23b30-eb13-474a-bcb9-22653035d318", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-55d23b30-eb13-474a-bcb9-22653035d318" }, { "name": "Get conversations", "id": "c3a4ab17-0bfc-4cc1-a861-42e23247196e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations?conversationIds=&conversationIds=&queueIds=&queueIds=&tagNames=&tagNames=&agentId=&status=OPEN&priority=NORMAL&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&closedAfter=&closedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ], "query": [ { "description": "Optional. List of conversation Ids.", "key": "conversationIds", "value": "" }, { "description": "Optional. List of conversation Ids.", "key": "conversationIds", "value": "" }, { "description": "Optional. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional. List of tag names.", "key": "tagNames", "value": "" }, { "description": "Optional. List of tag names.", "key": "tagNames", "value": "" }, { "description": "Optional. Id of an agent assigned to conversations.", "key": "agentId", "value": "" }, { "description": "Optional. Conversation status.", "key": "status", "value": "OPEN" }, { "description": "Optional. Conversation priority.", "key": "priority", "value": "NORMAL" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "description": "Optional. Filter results closed after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedAfter", "value": "" }, { "description": "Optional. Filter results closed before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get a list of conversations with pagination and filtering option. Using the filter is optional. The result can be filtered by one or many optional filters described in parameters. More info" }, "response": [ { "id": "4ff25d6e-b714-433c-ac21-5eabfba21a1d", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations?conversationIds=&queueIds=&tagNames=&agentId=&status=OPEN&priority=NORMAL&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&closedAfter=&closedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ], "query": [ { "description": "Optional. List of conversation Ids.", "key": "conversationIds", "value": "" }, { "description": "Optional. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional. List of tag names.", "key": "tagNames", "value": "" }, { "description": "Optional. Id of an agent assigned to conversations.", "key": "agentId", "value": "" }, { "description": "Optional. Conversation status.", "key": "status", "value": "OPEN" }, { "description": "Optional. Conversation priority.", "key": "priority", "value": "NORMAL" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "description": "Optional. Filter results closed after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedAfter", "value": "" }, { "description": "Optional. Filter results closed before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"conversations\": [\n {\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4ff25d6e-b714-433c-ac21-5eabfba21a1d" }, { "id": "20093cbe-2b8f-4eb2-8e92-607301af90d9", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations?conversationIds=&queueIds=&tagNames=&agentId=&status=OPEN&priority=NORMAL&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&closedAfter=&closedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ], "query": [ { "description": "Optional. List of conversation Ids.", "key": "conversationIds", "value": "" }, { "description": "Optional. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional. List of tag names.", "key": "tagNames", "value": "" }, { "description": "Optional. Id of an agent assigned to conversations.", "key": "agentId", "value": "" }, { "description": "Optional. Conversation status.", "key": "status", "value": "OPEN" }, { "description": "Optional. Conversation priority.", "key": "priority", "value": "NORMAL" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "description": "Optional. Filter results closed after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedAfter", "value": "" }, { "description": "Optional. Filter results closed before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-20093cbe-2b8f-4eb2-8e92-607301af90d9" }, { "id": "6ce25da2-8be1-44b0-a7ff-441c730324fe", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations?conversationIds=&queueIds=&tagNames=&agentId=&status=OPEN&priority=NORMAL&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&closedAfter=&closedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ], "query": [ { "description": "Optional. List of conversation Ids.", "key": "conversationIds", "value": "" }, { "description": "Optional. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional. List of tag names.", "key": "tagNames", "value": "" }, { "description": "Optional. Id of an agent assigned to conversations.", "key": "agentId", "value": "" }, { "description": "Optional. Conversation status.", "key": "status", "value": "OPEN" }, { "description": "Optional. Conversation priority.", "key": "priority", "value": "NORMAL" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "description": "Optional. Filter results closed after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedAfter", "value": "" }, { "description": "Optional. Filter results closed before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6ce25da2-8be1-44b0-a7ff-441c730324fe" }, { "id": "451669b9-113c-4f1b-b502-b1fb9ee9ab87", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations?conversationIds=&queueIds=&tagNames=&agentId=&status=OPEN&priority=NORMAL&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&closedAfter=&closedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ], "query": [ { "description": "Optional. List of conversation Ids.", "key": "conversationIds", "value": "" }, { "description": "Optional. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional. List of tag names.", "key": "tagNames", "value": "" }, { "description": "Optional. Id of an agent assigned to conversations.", "key": "agentId", "value": "" }, { "description": "Optional. Conversation status.", "key": "status", "value": "OPEN" }, { "description": "Optional. Conversation priority.", "key": "priority", "value": "NORMAL" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "description": "Optional. Filter results closed after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedAfter", "value": "" }, { "description": "Optional. Filter results closed before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-451669b9-113c-4f1b-b502-b1fb9ee9ab87" }, { "id": "e3125111-13a1-437c-ac0b-519789ec9b89", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/conversations?conversationIds=&queueIds=&tagNames=&agentId=&status=OPEN&priority=NORMAL&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&closedAfter=&closedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ], "query": [ { "description": "Optional. List of conversation Ids.", "key": "conversationIds", "value": "" }, { "description": "Optional. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional. List of tag names.", "key": "tagNames", "value": "" }, { "description": "Optional. Id of an agent assigned to conversations.", "key": "agentId", "value": "" }, { "description": "Optional. Conversation status.", "key": "status", "value": "OPEN" }, { "description": "Optional. Conversation priority.", "key": "priority", "value": "NORMAL" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "description": "Optional. Filter results closed after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedAfter", "value": "" }, { "description": "Optional. Filter results closed before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "closedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e3125111-13a1-437c-ac0b-519789ec9b89" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c3a4ab17-0bfc-4cc1-a861-42e23247196e" }, { "name": "Create conversation", "id": "8d758ba4-ea4d-448b-b79f-2a768c3db896", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ] }, "description": "Use this method to create a new conversation. All conversation parameters are optional. More info" }, "response": [ { "id": "35c59bfc-d5ba-439e-9795-04426184e824", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-35c59bfc-d5ba-439e-9795-04426184e824" }, { "id": "eae67290-e1cd-496e-8ad3-60e3d2a09c19", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eae67290-e1cd-496e-8ad3-60e3d2a09c19" }, { "id": "3d6f0d17-4b3a-4f62-b938-47de1fd903f5", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3d6f0d17-4b3a-4f62-b938-47de1fd903f5" }, { "id": "a33308b8-799d-48e2-9701-1263800f6efc", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a33308b8-799d-48e2-9701-1263800f6efc" }, { "id": "0e98bc7c-61d3-4ec6-bf7c-580145d2bbde", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/conversations", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "conversations" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0e98bc7c-61d3-4ec6-bf7c-580145d2bbde" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8d758ba4-ea4d-448b-b79f-2a768c3db896" } ], "id": "15e60a63-d29a-40f8-b1d0-f3c8993f8457", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-15e60a63-d29a-40f8-b1d0-f3c8993f8457" }, { "name": "tags", "item": [ { "name": "{tagName}", "item": [ { "name": "Delete tag", "id": "5f338ab5-56d1-4dea-84f1-654e9133e024", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags", ":tagName" ], "variable": [ { "id": "6bbbce29-0a2c-4cf3-9594-1eadf425ba53", "key": "tagName", "value": "", "description": "(Required) Name of the Tag being deleted. This value must be URL-encoded." } ] }, "description": "Use this method to delete the tag.\nDeleting tag will remove the tag from all associated conversations. This operation cannot be reverted! More info" }, "response": [ { "id": "5e2c380e-a285-4bc8-8d8f-57076b650256", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags", ":tagName" ], "variable": [ { "key": "tagName" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5e2c380e-a285-4bc8-8d8f-57076b650256" }, { "id": "ae0918f3-42e8-4695-9692-7f2cf7f7b1b3", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags", ":tagName" ], "variable": [ { "key": "tagName" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ae0918f3-42e8-4695-9692-7f2cf7f7b1b3" }, { "id": "bc27b132-6138-48b2-897b-6efeb23f6fbc", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags", ":tagName" ], "variable": [ { "key": "tagName" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bc27b132-6138-48b2-897b-6efeb23f6fbc" }, { "id": "312d091a-dd21-417f-829c-577a124ae7dc", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags", ":tagName" ], "variable": [ { "key": "tagName" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-312d091a-dd21-417f-829c-577a124ae7dc" }, { "id": "fec7c80a-280b-4b15-9179-2e76a219a860", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags", ":tagName" ], "variable": [ { "key": "tagName" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fec7c80a-280b-4b15-9179-2e76a219a860" }, { "id": "7c9d8e17-30a8-41a5-a256-6ae2859c55df", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags/:tagName", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags", ":tagName" ], "variable": [ { "key": "tagName" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7c9d8e17-30a8-41a5-a256-6ae2859c55df" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5f338ab5-56d1-4dea-84f1-654e9133e024" } ], "id": "7e2e6886-c96e-4a9f-a198-fc10c782b430", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-7e2e6886-c96e-4a9f-a198-fc10c782b430" }, { "name": "Get tags", "id": "640acf26-8b03-47ec-a0cc-27b80f37c0e9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags?conversationId=&name=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ], "query": [ { "description": "Optional. Conversation Ids linked to tags.", "key": "conversationId", "value": "" }, { "description": "Optional. Tag name.", "key": "name", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get a list of tags with pagination and filtering options. Using a filter is optional. The result can be filtered only by conversation Id so the result list will be tagged for a specific conversation. More info" }, "response": [ { "id": "2934ae4d-6887-47f7-9810-283dfc75875f", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags?conversationId=&name=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ], "query": [ { "description": "Optional. Conversation Ids linked to tags.", "key": "conversationId", "value": "" }, { "description": "Optional. Tag name.", "key": "name", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tags\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2934ae4d-6887-47f7-9810-283dfc75875f" }, { "id": "b3bb36aa-6649-449c-af90-b1cd7d19a6a8", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags?conversationId=&name=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ], "query": [ { "description": "Optional. Conversation Ids linked to tags.", "key": "conversationId", "value": "" }, { "description": "Optional. Tag name.", "key": "name", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b3bb36aa-6649-449c-af90-b1cd7d19a6a8" }, { "id": "4970ebfb-41df-4480-82d2-8977166546da", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags?conversationId=&name=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ], "query": [ { "description": "Optional. Conversation Ids linked to tags.", "key": "conversationId", "value": "" }, { "description": "Optional. Tag name.", "key": "name", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4970ebfb-41df-4480-82d2-8977166546da" }, { "id": "f9a7311d-6c1d-4890-9283-b6ca9491257b", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags?conversationId=&name=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ], "query": [ { "description": "Optional. Conversation Ids linked to tags.", "key": "conversationId", "value": "" }, { "description": "Optional. Tag name.", "key": "name", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f9a7311d-6c1d-4890-9283-b6ca9491257b" }, { "id": "0a55aa90-d035-4eca-86b6-d58a77cb7d00", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/tags?conversationId=&name=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ], "query": [ { "description": "Optional. Conversation Ids linked to tags.", "key": "conversationId", "value": "" }, { "description": "Optional. Tag name.", "key": "name", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0a55aa90-d035-4eca-86b6-d58a77cb7d00" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-640acf26-8b03-47ec-a0cc-27b80f37c0e9" }, { "name": "Create tag", "id": "17368d60-d3e1-4725-bbc7-2c6892d6f6cb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ] }, "description": "Use this method to create a new tag. Tags can be assigned to the conversations to categorize them into topics or customer intents. Tags can be created ad hoc over the create tag method or automatically within the journey automation flow when a conversation is transferred to Agents. More info" }, "response": [ { "id": "78faef39-9fa8-4642-95ba-0bf1747f5a7f", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-78faef39-9fa8-4642-95ba-0bf1747f5a7f" }, { "id": "145ded95-013e-48ab-9534-e0294656c119", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-145ded95-013e-48ab-9534-e0294656c119" }, { "id": "eae4221e-eec8-4719-945f-432b899fae50", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eae4221e-eec8-4719-945f-432b899fae50" }, { "id": "f321f83e-2c47-4f10-bb23-d3e9bb7f8fee", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f321f83e-2c47-4f10-bb23-d3e9bb7f8fee" }, { "id": "3b71f643-2f85-4916-8e00-ce140963d853", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/tags", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "tags" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3b71f643-2f85-4916-8e00-ce140963d853" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-17368d60-d3e1-4725-bbc7-2c6892d6f6cb" } ], "id": "1b2dfd98-f46b-4ce9-9adc-75aaa7452a32", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-1b2dfd98-f46b-4ce9-9adc-75aaa7452a32" }, { "name": "agents", "item": [ { "name": "{agentId}", "item": [ { "name": "conversations", "item": [ { "name": "Get agent conversations", "id": "b6e90f1c-c1d7-4d2a-ad82-452dff4c65fc", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/conversations?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "conversations" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "id": "5d181d2c-a363-4982-a65d-61a6bfe60563", "key": "agentId", "value": "", "description": "(Required) Agent id to get conversations." } ] }, "description": "Use this method to get a list of conversations, an agent is assigned on, with pagination." }, "response": [ { "id": "eacf64ef-1498-44ed-aff7-7b80a62479c3", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/conversations?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "conversations" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"conversations\": [\n {\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"topic\": \"\",\n \"summary\": \"\",\n \"status\": \"OPEN\",\n \"priority\": \"NORMAL\",\n \"queueId\": \"\",\n \"agentId\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"closedAt\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eacf64ef-1498-44ed-aff7-7b80a62479c3" }, { "id": "afba23d9-d192-4cf5-8baa-36e6e0483f0b", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/conversations?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "conversations" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-afba23d9-d192-4cf5-8baa-36e6e0483f0b" }, { "id": "5ec3561f-5189-44b5-a687-9ed21bce3231", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/conversations?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "conversations" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5ec3561f-5189-44b5-a687-9ed21bce3231" }, { "id": "2912f508-8067-48c5-8d73-db1eb6bcfdef", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/conversations?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "conversations" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2912f508-8067-48c5-8d73-db1eb6bcfdef" }, { "id": "5dc34396-c4c9-458a-a3dd-531fa9dac1fc", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/conversations?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "conversations" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5dc34396-c4c9-458a-a3dd-531fa9dac1fc" }, { "id": "6d8d5905-b9f2-4d48-8523-03132fe829a9", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/conversations?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "conversations" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6d8d5905-b9f2-4d48-8523-03132fe829a9" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b6e90f1c-c1d7-4d2a-ad82-452dff4c65fc" } ], "id": "4e4a252c-e9e4-4ff9-be21-287c4ae98886", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-4e4a252c-e9e4-4ff9-be21-287c4ae98886" }, { "name": "status", "item": [ { "name": "Change agents status", "id": "6570d008-710b-457b-888f-9ecb56703936", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"status\": \"AWAY\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "status" ], "variable": [ { "id": "dddc619c-1720-46ac-a2af-5cfb1df98990", "key": "agentId", "value": "", "description": "(Required) Id of the Agent we want to change status." } ] }, "description": "Use this method to change agents status. More info" }, "response": [ { "id": "b68f2b17-ca68-4227-a6b8-1d801b5bc315", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"status\": \"AWAY\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "status" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"displayName\": \"\",\n \"id\": \"\",\n \"title\": \"\",\n \"status\": \"BUSY\",\n \"availability\": \"BUSY\",\n \"role\": \"AGENT\",\n \"enabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b68f2b17-ca68-4227-a6b8-1d801b5bc315" }, { "id": "a5599c8e-87b8-49ac-ae35-25d5cd0705bf", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"status\": \"AWAY\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "status" ], "variable": [ { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a5599c8e-87b8-49ac-ae35-25d5cd0705bf" }, { "id": "56024e6c-214a-4489-a3d2-e4dee4525888", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"status\": \"AWAY\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "status" ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-56024e6c-214a-4489-a3d2-e4dee4525888" }, { "id": "98deadd2-4bf5-4106-86f5-5b94ca52c11b", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"status\": \"AWAY\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "status" ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-98deadd2-4bf5-4106-86f5-5b94ca52c11b" }, { "id": "837d575d-8168-4fdc-bd19-550d1deaea38", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"status\": \"AWAY\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "status" ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-837d575d-8168-4fdc-bd19-550d1deaea38" }, { "id": "2b5feedf-cab3-4e87-b48a-324e7df02cf0", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"status\": \"AWAY\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "status" ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2b5feedf-cab3-4e87-b48a-324e7df02cf0" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6570d008-710b-457b-888f-9ecb56703936" } ], "id": "7cf413cf-fe16-47ec-baee-d8b11cab7244", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-7cf413cf-fe16-47ec-baee-d8b11cab7244" }, { "name": "queues", "item": [ { "name": "{queueId}", "item": [ { "name": "Remove agent from queue", "id": "4b2a47d2-7def-42a6-89f9-54d4059dfaa4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues", ":queueId" ], "variable": [ { "id": "64e4c84b-c38b-4c99-87c0-f549ee711812", "key": "agentId", "value": "", "description": "(Required) Id of the Agent which should be unlinked from queue." }, { "id": "e852074e-98bd-475a-bb36-1e11a5d66415", "key": "queueId", "value": "", "description": "(Required) Id of the Queue which should be unlinked from agent." } ] }, "description": "Use this method to remove an agent from a queue.\nOperation only deletes the link between a queue and the agent." }, "response": [ { "id": "7b74cb3b-6319-430d-adcb-c2f9a9a607b4", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues", ":queueId" ], "variable": [ { "key": "agentId" }, { "key": "queueId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7b74cb3b-6319-430d-adcb-c2f9a9a607b4" }, { "id": "d9292c3a-03a3-4f1d-86d2-aa54d171cc9f", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues", ":queueId" ], "variable": [ { "key": "agentId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d9292c3a-03a3-4f1d-86d2-aa54d171cc9f" }, { "id": "488f39cd-cd14-4878-9b95-1e9116adfb1b", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues", ":queueId" ], "variable": [ { "key": "agentId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-488f39cd-cd14-4878-9b95-1e9116adfb1b" }, { "id": "57945f2d-73ef-4c97-8233-32edfeb9e7e2", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues", ":queueId" ], "variable": [ { "key": "agentId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": 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"key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-536017d5-1d02-42d5-a438-285f41f4689c" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4b2a47d2-7def-42a6-89f9-54d4059dfaa4" } ], "id": "440810e4-562b-4203-aeee-aa1edf5f89d8", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-440810e4-562b-4203-aeee-aa1edf5f89d8" }, { "name": "Add agent to queue", "id": "1f45bc4e-f4e2-4bcb-a03e-bea03be8761b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues" ], "variable": [ { "id": "83e73d9e-5aca-44bf-86ad-f75f3ce46b5f", "key": "agentId", "value": "", "description": "(Required) Id of the Agent which should be assign to Queue." } ] }, "description": "Use this method to add an agent to a queue." }, "response": [ { "id": "dd7a7197-d2c7-4cfa-8111-64c0ed0665af", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": 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"host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues" ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4da93f02-82cd-457a-80e0-1994d55d7490" }, { "id": "995ba17b-3c84-49af-8033-9ab557d12ec5", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "queues" ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-995ba17b-3c84-49af-8033-9ab557d12ec5" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1f45bc4e-f4e2-4bcb-a03e-bea03be8761b" } ], "id": "6827072a-8602-4c34-aa76-9e256ac6ccfc", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-6827072a-8602-4c34-aa76-9e256ac6ccfc" }, { "name": "heartbeat", "item": [ { "name": "Set agents heartbeat", "id": "21ec700e-64e8-4b79-bdcf-5f4260d6a8de", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/heartbeat", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "heartbeat" ], "variable": [ { "id": "1ed8d30d-9d14-4898-aad3-3ac934708f8e", "key": "agentId", "value": "", "description": "(Required) Id of the Agent we want to set heartbeat." } ] }, "description": "Use this method to set agents heartbeat. More info" }, "response": [ { "id": "88ff2e54-fcde-488f-8222-f4a033e9f263", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/heartbeat", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "heartbeat" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-88ff2e54-fcde-488f-8222-f4a033e9f263" }, { "id": "505f0c1a-8b82-45a7-8440-56a0bdf9f9ae", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/heartbeat", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "heartbeat" ], "variable": [ { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-505f0c1a-8b82-45a7-8440-56a0bdf9f9ae" }, { "id": "a697508d-0d59-4bba-ae6a-bbf95dd2a78c", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/heartbeat", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "heartbeat" ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a697508d-0d59-4bba-ae6a-bbf95dd2a78c" }, { "id": "bca2dea1-0804-474f-909f-b35d33f41bcd", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/heartbeat", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "heartbeat" ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bca2dea1-0804-474f-909f-b35d33f41bcd" }, { "id": "621217ac-1070-4735-a5a1-727cf8013fa2", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/heartbeat", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "heartbeat" ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-621217ac-1070-4735-a5a1-727cf8013fa2" }, { "id": "ae9e5369-3ca7-400c-b3de-04ee0b116059", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId/heartbeat", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId", "heartbeat" ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ae9e5369-3ca7-400c-b3de-04ee0b116059" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-21ec700e-64e8-4b79-bdcf-5f4260d6a8de" } ], "id": "4206f49b-2e79-4a5e-a718-bf3bf0ea4313", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-4206f49b-2e79-4a5e-a718-bf3bf0ea4313" }, { "name": "Get agent", "id": "e4d5c5c2-b687-4d70-aff1-76a0868d8127", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "id": "e62529ba-a851-4c6d-b61d-26e9b5d1d7a8", "key": "agentId", "value": "", "description": "(Required) Id of the agent we want to retrieve." } ] }, "description": "Use this method to get a single agent. More info" }, "response": [ { "id": "483f6dc4-9ada-4086-a680-e92ddd3ca732", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"displayName\": \"\",\n \"id\": \"\",\n \"status\": \"AWAY\",\n \"availability\": \"INVISIBLE\",\n \"role\": \"AGENT\",\n \"enabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"email\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-483f6dc4-9ada-4086-a680-e92ddd3ca732" }, { "id": "b1039527-f2ae-46e3-8639-273d218ef65d", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b1039527-f2ae-46e3-8639-273d218ef65d" }, { "id": "b31a4d91-a4d3-4ee4-9510-ba72491af650", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b31a4d91-a4d3-4ee4-9510-ba72491af650" }, { "id": "5ee8d5f8-460b-4d2d-9971-db70d909be88", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5ee8d5f8-460b-4d2d-9971-db70d909be88" }, { "id": "6b187a96-b625-43a3-aacd-9687a78d8205", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6b187a96-b625-43a3-aacd-9687a78d8205" }, { "id": "8cdf6924-4d6b-4998-bb71-7dc1c8f54873", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8cdf6924-4d6b-4998-bb71-7dc1c8f54873" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e4d5c5c2-b687-4d70-aff1-76a0868d8127" }, { "name": "Update agent", "id": "f9a4f22e-5606-411b-b8e1-f2ad49236bdc", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "id": "bf66f1cb-dc25-4822-9d9d-eacdd61d455a", "key": "agentId", "value": "", "description": "(Required) Id of the Agent we want to update." } ] }, "description": "Use this method to update an agent. More info" }, "response": [ { "id": "e7979cfd-7a23-4cd7-a21d-4afaa5e31c73", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"displayName\": \"\",\n \"id\": \"\",\n \"title\": \"\",\n \"status\": \"BUSY\",\n \"availability\": \"BUSY\",\n \"role\": \"AGENT\",\n \"enabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e7979cfd-7a23-4cd7-a21d-4afaa5e31c73" }, { "id": "1f04ef30-a842-4a04-9cfb-0c8739262952", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1f04ef30-a842-4a04-9cfb-0c8739262952" }, { "id": "2fa5b3bd-4d9e-4b06-9ff6-7ce860b7c489", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2fa5b3bd-4d9e-4b06-9ff6-7ce860b7c489" }, { "id": "a75eb71e-d3f2-412e-acd7-3474e2b32154", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a75eb71e-d3f2-412e-acd7-3474e2b32154" }, { "id": "06f33c59-df0d-4691-a0ed-f93eef70ffaf", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-06f33c59-df0d-4691-a0ed-f93eef70ffaf" }, { "id": "d969beb4-e6a8-4ac3-bf6b-c8d0f5232da1", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d969beb4-e6a8-4ac3-bf6b-c8d0f5232da1" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f9a4f22e-5606-411b-b8e1-f2ad49236bdc" } ], "id": "544f5840-e673-4de5-a9c5-eb2d3d2487c1", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-544f5840-e673-4de5-a9c5-eb2d3d2487c1" }, { "name": "Get agents", "id": "87273b6f-5e8d-43ba-811a-19614f5dfa1a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents?agentIds=&agentIds=&queueIds=&queueIds=&displayName=&email=&status=AWAY&availability=AWAY&role=AGENT&enabled=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ], "query": [ { "description": "Optional filter. List of agents Id to match result.", "key": "agentIds", "value": "" }, { "description": "Optional filter. List of agents Id to match result.", "key": "agentIds", "value": "" }, { "description": "Optional filter. List of queues Id to match result.", "key": "queueIds", "value": "" }, { "description": "Optional filter. List of queues Id to match result.", "key": "queueIds", "value": "" }, { "description": "Optional. Agent display name. This is case insensitive and will search for substring anywhere within string, 255 characters max.", "key": "displayName", "value": "" }, { "description": "Optional. Agent email.", "key": "email", "value": "" }, { "description": "Optional. Indicates a status set by the agent reflecting their availability preferences.", "key": "status", "value": "AWAY" }, { "description": "Optional. Indicates the agent status set by the system reflecting the actual availability.", "key": "availability", "value": "AWAY" }, { "description": "Optional. Agent role.", "key": "role", "value": "AGENT" }, { "description": "Optional. Agent enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get a list of agents with pagination and filtering options. Using a filter is optional. The result can be filtered by one or many optional filters described in parameters. More info" }, "response": [ { "id": "2dd7155a-c703-45c7-a575-396110eae764", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents?agentIds=&queueIds=&displayName=&email=&status=AWAY&availability=AWAY&role=AGENT&enabled=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ], "query": [ { "description": "Optional filter. List of agents Id to match result.", "key": "agentIds", "value": "" }, { "description": "Optional filter. List of queues Id to match result.", "key": "queueIds", "value": "" }, { "description": "Optional. Agent display name. This is case insensitive and will search for substring anywhere within string, 255 characters max.", "key": "displayName", "value": "" }, { "description": "Optional. Agent email.", "key": "email", "value": "" }, { "description": "Optional. Indicates a status set by the agent reflecting their availability preferences.", "key": "status", "value": "AWAY" }, { "description": "Optional. Indicates the agent status set by the system reflecting the actual availability.", "key": "availability", "value": "AWAY" }, { "description": "Optional. Agent role.", "key": "role", "value": "AGENT" }, { "description": "Optional. Agent enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"agents\": [\n {\n \"displayName\": \"\",\n \"id\": \"\",\n \"title\": \"\",\n \"status\": \"INVISIBLE\",\n \"availability\": \"AWAY\",\n \"role\": \"AGENT\",\n \"enabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n },\n {\n \"displayName\": \"\",\n \"id\": \"\",\n \"title\": \"\",\n \"status\": \"BUSY\",\n \"availability\": \"AWAY\",\n \"role\": \"AGENT\",\n \"enabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2dd7155a-c703-45c7-a575-396110eae764" }, { "id": "aacf52ce-e80d-4ed0-b7be-8f597f361d12", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents?agentIds=&queueIds=&displayName=&email=&status=AWAY&availability=AWAY&role=AGENT&enabled=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ], "query": [ { "description": "Optional filter. List of agents Id to match result.", "key": "agentIds", "value": "" }, { "description": "Optional filter. List of queues Id to match result.", "key": "queueIds", "value": "" }, { "description": "Optional. Agent display name. This is case insensitive and will search for substring anywhere within string, 255 characters max.", "key": "displayName", "value": "" }, { "description": "Optional. Agent email.", "key": "email", "value": "" }, { "description": "Optional. Indicates a status set by the agent reflecting their availability preferences.", "key": "status", "value": "AWAY" }, { "description": "Optional. Indicates the agent status set by the system reflecting the actual availability.", "key": "availability", "value": "AWAY" }, { "description": "Optional. Agent role.", "key": "role", "value": "AGENT" }, { "description": "Optional. Agent enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-aacf52ce-e80d-4ed0-b7be-8f597f361d12" }, { "id": "5de9c34c-464e-4b30-a7b8-4a10c92dfd6b", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents?agentIds=&queueIds=&displayName=&email=&status=AWAY&availability=AWAY&role=AGENT&enabled=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ], "query": [ { "description": "Optional filter. List of agents Id to match result.", "key": "agentIds", "value": "" }, { "description": "Optional filter. List of queues Id to match result.", "key": "queueIds", "value": "" }, { "description": "Optional. Agent display name. This is case insensitive and will search for substring anywhere within string, 255 characters max.", "key": "displayName", "value": "" }, { "description": "Optional. Agent email.", "key": "email", "value": "" }, { "description": "Optional. Indicates a status set by the agent reflecting their availability preferences.", "key": "status", "value": "AWAY" }, { "description": "Optional. Indicates the agent status set by the system reflecting the actual availability.", "key": "availability", "value": "AWAY" }, { "description": "Optional. Agent role.", "key": "role", "value": "AGENT" }, { "description": "Optional. Agent enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5de9c34c-464e-4b30-a7b8-4a10c92dfd6b" }, { "id": "f6aac59a-1030-4ee1-8433-08a04dd15a93", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents?agentIds=&queueIds=&displayName=&email=&status=AWAY&availability=AWAY&role=AGENT&enabled=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ], "query": [ { "description": "Optional filter. List of agents Id to match result.", "key": "agentIds", "value": "" }, { "description": "Optional filter. List of queues Id to match result.", "key": "queueIds", "value": "" }, { "description": "Optional. Agent display name. This is case insensitive and will search for substring anywhere within string, 255 characters max.", "key": "displayName", "value": "" }, { "description": "Optional. Agent email.", "key": "email", "value": "" }, { "description": "Optional. Indicates a status set by the agent reflecting their availability preferences.", "key": "status", "value": "AWAY" }, { "description": "Optional. Indicates the agent status set by the system reflecting the actual availability.", "key": "availability", "value": "AWAY" }, { "description": "Optional. Agent role.", "key": "role", "value": "AGENT" }, { "description": "Optional. Agent enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f6aac59a-1030-4ee1-8433-08a04dd15a93" }, { "id": "ee49abfd-65e4-49bc-9a40-a1e48b82b814", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/agents?agentIds=&queueIds=&displayName=&email=&status=AWAY&availability=AWAY&role=AGENT&enabled=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ], "query": [ { "description": "Optional filter. List of agents Id to match result.", "key": "agentIds", "value": "" }, { "description": "Optional filter. List of queues Id to match result.", "key": "queueIds", "value": "" }, { "description": "Optional. Agent display name. This is case insensitive and will search for substring anywhere within string, 255 characters max.", "key": "displayName", "value": "" }, { "description": "Optional. Agent email.", "key": "email", "value": "" }, { "description": "Optional. Indicates a status set by the agent reflecting their availability preferences.", "key": "status", "value": "AWAY" }, { "description": "Optional. Indicates the agent status set by the system reflecting the actual availability.", "key": "availability", "value": "AWAY" }, { "description": "Optional. Agent role.", "key": "role", "value": "AGENT" }, { "description": "Optional. Agent enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ee49abfd-65e4-49bc-9a40-a1e48b82b814" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-87273b6f-5e8d-43ba-811a-19614f5dfa1a" }, { "name": "Create agent", "id": "1b3dc6a5-25e2-46b7-ba00-2ae3738cb926", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ] }, "description": "Use this method to add a new agent. More info" }, "response": [ { "id": "3fbbe2cb-d2c4-42ad-9a5b-8ddd563f88ff", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"displayName\": \"\",\n \"id\": \"\",\n \"title\": \"\",\n \"status\": \"BUSY\",\n \"availability\": \"BUSY\",\n \"role\": \"AGENT\",\n \"enabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3fbbe2cb-d2c4-42ad-9a5b-8ddd563f88ff" }, { "id": "80bf7e89-e5ff-4ed3-bd6f-6175506fe6dc", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-80bf7e89-e5ff-4ed3-bd6f-6175506fe6dc" }, { "id": "58ff38f5-ced0-4c89-a84d-06c435d79a5c", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-58ff38f5-ced0-4c89-a84d-06c435d79a5c" }, { "id": "81e1557c-800e-419b-83ac-ae43ba1b977c", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-81e1557c-800e-419b-83ac-ae43ba1b977c" }, { "id": "619debd9-38b8-455a-9a27-0eed53549c7e", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"displayName\": \"\",\n \"role\": \"AGENT\",\n \"status\": \"ACTIVE\",\n \"enabled\": true\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/agents", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "agents" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-619debd9-38b8-455a-9a27-0eed53549c7e" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1b3dc6a5-25e2-46b7-ba00-2ae3738cb926" } ], "id": "31e616fc-681a-47e1-abdb-f35a07b0461b", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-31e616fc-681a-47e1-abdb-f35a07b0461b" }, { "name": "queues", "item": [ { "name": "{queueId}", "item": [ { "name": "Update queue", "id": "32290097-3daf-4633-8cf9-019399d62163", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": true,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "id": "0a92b225-85c3-4250-9678-9b2241227707", "key": "queueId", "value": "", "description": "(Required) Id of the queue being updated." } ] }, "description": "Use this method to update the queue. More info" }, "response": [ { "id": "58bf9185-3462-4517-8fa3-d79130402f6c", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": true,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"enabledAgentsCount\": \"\",\n \"enabledRoutesCount\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"isPrivate\": false,\n \"deletedAt\": \"\",\n \"externalId\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-58bf9185-3462-4517-8fa3-d79130402f6c" }, { "id": "3a849891-7d8f-40b0-84fd-3d8d532c0af9", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": true,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3a849891-7d8f-40b0-84fd-3d8d532c0af9" }, { "id": "7d796c17-e368-4e84-a7fb-10cb924d8a45", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": true,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7d796c17-e368-4e84-a7fb-10cb924d8a45" }, { "id": "b9182c53-936a-474d-84bc-2a25d62136d5", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": true,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b9182c53-936a-474d-84bc-2a25d62136d5" }, { "id": "dd769f69-2486-44b4-830e-5376b43498de", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": true,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dd769f69-2486-44b4-830e-5376b43498de" }, { "id": "ef6f9bf9-9a0b-409d-80e2-b4cb3a103838", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": true,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ef6f9bf9-9a0b-409d-80e2-b4cb3a103838" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-32290097-3daf-4633-8cf9-019399d62163" }, { "name": "Delete queue", "id": "0c7d80da-2746-4d18-9185-75e25ed194da", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "id": "aa4c830b-6f72-4b9b-adff-68feda242bc5", "key": "queueId", "value": "", "description": "(Required) Id of the queue to be deleted." } ] }, "description": "Use this method to delete a queue. More info" }, "response": [ { "id": "43d6934a-cff2-4aaf-9672-19113465e0d7", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-43d6934a-cff2-4aaf-9672-19113465e0d7" }, { "id": "930ecc1c-2527-4a4a-8035-eb68faee8135", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-930ecc1c-2527-4a4a-8035-eb68faee8135" }, { "id": "8e2b5842-3ed2-41f8-95c9-5551e291295b", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8e2b5842-3ed2-41f8-95c9-5551e291295b" }, { "id": "d45be24a-ad50-45c1-b1a3-a46a835ab37a", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d45be24a-ad50-45c1-b1a3-a46a835ab37a" }, { "id": "4ffaf029-d06c-41fa-a2d4-80599ef29800", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4ffaf029-d06c-41fa-a2d4-80599ef29800" }, { "id": "fbc43845-990f-4c5a-bbf5-2058aa289d08", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues/:queueId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues", ":queueId" ], "variable": [ { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fbc43845-990f-4c5a-bbf5-2058aa289d08" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0c7d80da-2746-4d18-9185-75e25ed194da" } ], "id": "000701b1-5ca3-4cd2-baef-1f6a2ae9a904", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-000701b1-5ca3-4cd2-baef-1f6a2ae9a904" }, { "name": "Get queues", "id": "666304a4-1da8-4b86-bcd1-1b8efa2d7535", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues?queueIds=&queueIds=&agentId=&workingHoursId=&limit=10&page=0&orderBy=&name=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ], "query": [ { "description": "Optional filter. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional filter. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional filter. Agent Id.", "key": "agentId", "value": "" }, { "description": "Optional filter. Working Hours Id.", "key": "workingHoursId", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" }, { "description": "Optional. Queue name.", "key": "name", "value": "" } ] }, "description": "Use this method to get a list of queues with pagination and filtering options. Using a filter is optional.\nThe result can be filtered by one or many optional filters described in the parameters.\nMore info" }, "response": [ { "id": "d7958694-09f0-4198-9c73-c1a450c74244", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues?queueIds=&agentId=&workingHoursId=&limit=10&page=0&orderBy=&name=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ], "query": [ { "description": "Optional filter. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional filter. Agent Id.", "key": "agentId", "value": "" }, { "description": "Optional filter. Working Hours Id.", "key": "workingHoursId", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" }, { "description": "Optional. Queue name.", "key": "name", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"queues\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"enabledAgentsCount\": \"\",\n \"enabledRoutesCount\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"isPrivate\": false,\n \"deletedAt\": \"\",\n \"externalId\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"enabledAgentsCount\": \"\",\n \"enabledRoutesCount\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"isPrivate\": false,\n \"deletedAt\": \"\",\n \"externalId\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d7958694-09f0-4198-9c73-c1a450c74244" }, { "id": "8a4d5106-79dc-456c-8b59-cc7dd9961556", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues?queueIds=&agentId=&workingHoursId=&limit=10&page=0&orderBy=&name=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ], "query": [ { "description": "Optional filter. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional filter. Agent Id.", "key": "agentId", "value": "" }, { "description": "Optional filter. Working Hours Id.", "key": "workingHoursId", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" }, { "description": "Optional. Queue name.", "key": "name", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8a4d5106-79dc-456c-8b59-cc7dd9961556" }, { "id": "efd4989c-95d6-4acc-a8bb-70abdd5c1f97", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues?queueIds=&agentId=&workingHoursId=&limit=10&page=0&orderBy=&name=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ], "query": [ { "description": "Optional filter. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional filter. Agent Id.", "key": "agentId", "value": "" }, { "description": "Optional filter. Working Hours Id.", "key": "workingHoursId", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" }, { "description": "Optional. Queue name.", "key": "name", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-efd4989c-95d6-4acc-a8bb-70abdd5c1f97" }, { "id": "7664c4ca-47c6-4289-b878-0904d6e070d4", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues?queueIds=&agentId=&workingHoursId=&limit=10&page=0&orderBy=&name=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ], "query": [ { "description": "Optional filter. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional filter. Agent Id.", "key": "agentId", "value": "" }, { "description": "Optional filter. Working Hours Id.", "key": "workingHoursId", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" }, { "description": "Optional. Queue name.", "key": "name", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7664c4ca-47c6-4289-b878-0904d6e070d4" }, { "id": "05558df2-1d09-4b4f-a6fa-23d1ada46a85", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/queues?queueIds=&agentId=&workingHoursId=&limit=10&page=0&orderBy=&name=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ], "query": [ { "description": "Optional filter. List of queue Ids.", "key": "queueIds", "value": "" }, { "description": "Optional filter. Agent Id.", "key": "agentId", "value": "" }, { "description": "Optional filter. Working Hours Id.", "key": "workingHoursId", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" }, { "description": "Optional. Queue name.", "key": "name", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-05558df2-1d09-4b4f-a6fa-23d1ada46a85" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-666304a4-1da8-4b86-bcd1-1b8efa2d7535" }, { "name": "Create queue", "id": "a73a3fa9-f7c2-4af7-b5d6-edab326f05c6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"workingHoursId\": \"\",\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ] }, "description": "Use this method to create a queue.\nQueues help manage conversations in a timely manner by organizing the team based on workload and knowledge.\nMore info" }, "response": [ { "id": "2f568d43-3c9a-4aa4-87df-eec16b62caaa", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"workingHoursId\": \"\",\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"enabledAgentsCount\": \"\",\n \"enabledRoutesCount\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"autoAssignmentAlgorithm\": \"LOAD_BALANCING\",\n \"isAutoAssignmentOutsideOfWorkingHoursEnabled\": false,\n \"stickyAgentTimeoutDays\": \"\",\n \"isStickyAutoAssignmentEnabled\": \"\",\n \"workingHoursId\": \"\",\n \"isRestricted\": false,\n \"isPrivate\": false,\n \"deletedAt\": \"\",\n \"externalId\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2f568d43-3c9a-4aa4-87df-eec16b62caaa" }, { "id": "e1165fac-846f-41c0-85ee-541ef44c4bdc", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"workingHoursId\": \"\",\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e1165fac-846f-41c0-85ee-541ef44c4bdc" }, { "id": "d22c4b06-58dd-427a-9e84-a8c45548a289", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"workingHoursId\": \"\",\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d22c4b06-58dd-427a-9e84-a8c45548a289" }, { "id": "ffd9ae05-407f-446c-9fbf-c3a006ea7105", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"workingHoursId\": \"\",\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ffd9ae05-407f-446c-9fbf-c3a006ea7105" }, { "id": "a0f7fc93-84bf-41ad-acd4-970f6f915fbd", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"isAutoAssignmentEnabled\": false,\n \"workingHoursId\": \"\",\n \"externalId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/queues", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "queues" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a0f7fc93-84bf-41ad-acd4-970f6f915fbd" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a73a3fa9-f7c2-4af7-b5d6-edab326f05c6" } ], "id": "f87c5f4e-180c-41b1-bdc3-8f9d827cde4e", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-f87c5f4e-180c-41b1-bdc3-8f9d827cde4e" }, { "name": "routing", "item": [ { "name": "Get routing", "id": "d290d8d9-bab6-4fe0-b382-b0338cf29d00", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing?ruleIds=&ruleIds=&enabled=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ], "query": [ { "description": "Optional. List of rule Ids.", "key": "ruleIds", "value": "" }, { "description": "Optional. List of rule Ids.", "key": "ruleIds", "value": "" }, { "description": "Optional. Rule enable/disable toggle.", "key": "enabled", "value": "" } ] }, "description": "Use this method to get a list of rules within the routing. Pagination is set to single page result with a maximum of 999 items ordered by \"order\". As rules inside routing are stored, executed and retrieved in provided order with the SET method, that order can't be changed. More info" }, "response": [ { "id": "81520e2a-a74a-4c19-9f9e-9e0fe8894025", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing?ruleIds=&enabled=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ], "query": [ { "description": "Optional. List of rule Ids.", "key": "ruleIds", "value": "" }, { "description": "Optional. Rule enable/disable toggle.", "key": "enabled", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"routes\": [\n {\n \"id\": \"\",\n \"priority\": \"NORMAL\",\n \"expression\": {\n \"officia_ee2\": {}\n },\n \"queueId\": \"\",\n \"queueName\": \"\",\n \"enabled\": true,\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"order\": \"\",\n \"routeOnlyDuringWorkingHours\": false,\n \"isPrivate\": false\n },\n {\n \"id\": \"\",\n \"priority\": \"NORMAL\",\n \"expression\": {\n \"reprehenderit3\": {}\n },\n \"queueId\": \"\",\n \"queueName\": \"\",\n \"enabled\": true,\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"order\": \"\",\n \"routeOnlyDuringWorkingHours\": false,\n \"isPrivate\": false\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-81520e2a-a74a-4c19-9f9e-9e0fe8894025" }, { "id": "69e839d8-cff6-4e36-853f-e0de5c37f622", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing?ruleIds=&enabled=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ], "query": [ { "description": "Optional. List of rule Ids.", "key": "ruleIds", "value": "" }, { "description": "Optional. Rule enable/disable toggle.", "key": "enabled", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-69e839d8-cff6-4e36-853f-e0de5c37f622" }, { "id": "2e7d3dc7-c560-4ac1-aca4-bbeb49c38683", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing?ruleIds=&enabled=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ], "query": [ { "description": "Optional. List of rule Ids.", "key": "ruleIds", "value": "" }, { "description": "Optional. Rule enable/disable toggle.", "key": "enabled", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2e7d3dc7-c560-4ac1-aca4-bbeb49c38683" }, { "id": "97e9ea8c-236c-45a3-a789-133a2d92fc58", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing?ruleIds=&enabled=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ], "query": [ { "description": "Optional. List of rule Ids.", "key": "ruleIds", "value": "" }, { "description": "Optional. Rule enable/disable toggle.", "key": "enabled", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-97e9ea8c-236c-45a3-a789-133a2d92fc58" }, { "id": "c8bdc4d4-8206-4099-b29e-112a9e890869", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing?ruleIds=&enabled=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ], "query": [ { "description": "Optional. List of rule Ids.", "key": "ruleIds", "value": "" }, { "description": "Optional. Rule enable/disable toggle.", "key": "enabled", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c8bdc4d4-8206-4099-b29e-112a9e890869" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d290d8d9-bab6-4fe0-b382-b0338cf29d00" }, { "name": "Create routing", "id": "fb87592d-25ca-413e-a822-6b0206dcb0a7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "[\n {\n \"expression\": {\n \"adipisicing_7\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n },\n {\n \"expression\": {\n \"dolor_3f\": {},\n \"dolore_45a\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n }\n]", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] }, "description": "Create routing method creates a new routing setup if it does not exist or replaces the existing setup. As rules inside routing are stored, executed, and retrieved in the provided order with this method, that order cannot be changed. Every expression within routing can be constructed with at least one or more available operators. The result of the expression will be a success (TRUE) only if all results of operations are TRUE. The query will be executed, one expression after another, in the order they are submitted until new a inbound message first matches the expression. Then the message will be assigned to the matched queue.\n\nThe order of rules inside routing is essential for proper routing, as rules match in the provided order. The first rule matching the message will be used.\nMore info" }, "response": [ { "id": "0ce06f27-0843-4a94-bad0-519869ac6f81", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "[\n {\n \"expression\": {\n \"adipisicing_7\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n },\n {\n \"expression\": {\n \"dolor_3f\": {},\n \"dolore_45a\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n }\n]", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0ce06f27-0843-4a94-bad0-519869ac6f81" }, { "id": "48e38ae2-3aa6-4f87-81c0-24c1ffb6a200", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "[\n {\n \"expression\": {\n \"adipisicing_7\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n },\n {\n \"expression\": {\n \"dolor_3f\": {},\n \"dolore_45a\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n }\n]", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-48e38ae2-3aa6-4f87-81c0-24c1ffb6a200" }, { "id": "1a0aee5e-0bdd-45f7-8c5f-37713a202203", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "[\n {\n \"expression\": {\n \"adipisicing_7\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n },\n {\n \"expression\": {\n \"dolor_3f\": {},\n \"dolore_45a\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n }\n]", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1a0aee5e-0bdd-45f7-8c5f-37713a202203" }, { "id": "d781b1da-b5b7-4893-b70c-28206335ade9", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "[\n {\n \"expression\": {\n \"adipisicing_7\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n },\n {\n \"expression\": {\n \"dolor_3f\": {},\n \"dolore_45a\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n }\n]", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d781b1da-b5b7-4893-b70c-28206335ade9" }, { "id": "e84babed-a380-4e68-a362-08eaf1260db8", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "[\n {\n \"expression\": {\n \"adipisicing_7\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n },\n {\n \"expression\": {\n \"dolor_3f\": {},\n \"dolore_45a\": {}\n },\n \"queueId\": \"\",\n \"priority\": \"NORMAL\",\n \"enabled\": true,\n \"name\": \"\",\n \"routeOnlyDuringWorkingHours\": false\n }\n]", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e84babed-a380-4e68-a362-08eaf1260db8" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fb87592d-25ca-413e-a822-6b0206dcb0a7" }, { "name": "Delete routing", "id": "dce5dddb-b4bf-4ce6-b590-00dd40db468b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] }, "description": "Use this method to delete routing. No parameters are required for this action.\n\nThis operation will delete routing with all rules inside, so all new inbound messages destined to routing will be routed to the default queue.\nMore info" }, "response": [ { "id": "36a82694-3c7a-45ea-85f8-4217ca2fd200", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-36a82694-3c7a-45ea-85f8-4217ca2fd200" }, { "id": "5fb3405f-39e0-4b64-9ab3-7334681aae09", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5fb3405f-39e0-4b64-9ab3-7334681aae09" }, { "id": "db096537-be56-4885-be62-dba0b48ed2ea", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-db096537-be56-4885-be62-dba0b48ed2ea" }, { "id": "a50d6d0d-464c-429d-9210-02021e11859d", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/routing", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "routing" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a50d6d0d-464c-429d-9210-02021e11859d" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dce5dddb-b4bf-4ce6-b590-00dd40db468b" } ], "id": "342fc4d0-11fe-4b71-9152-1a110ae547e0", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-342fc4d0-11fe-4b71-9152-1a110ae547e0" }, { "name": "bots", "item": [ { "name": "{botId}", "item": [ { "name": "Get bot", "id": "286cb434-b487-4144-97d9-724640575dec", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "id": "69fd865a-ea6a-4137-a84f-764ee71c4630", "key": "botId", "value": "", "description": "(Required) Id of the Bot to get." } ] }, "description": "Use this method to get a bot. More info" }, "response": [ { "id": "ebef49d3-cdce-4f07-aed7-71fdb20215b2", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"channel\": \"INSTAGRAM_POST\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"incididunt_2\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"eu_7\": \"\",\n \"exercitation9\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ebef49d3-cdce-4f07-aed7-71fdb20215b2" }, { "id": "eda827dd-402b-44fb-9b65-57d3423fbdbc", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eda827dd-402b-44fb-9b65-57d3423fbdbc" }, { "id": "467f55a8-cbb8-48e5-bbe0-2d43ba6b2be0", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-467f55a8-cbb8-48e5-bbe0-2d43ba6b2be0" }, { "id": "8b154617-a90f-42e0-bf06-6c8f313c2eb2", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8b154617-a90f-42e0-bf06-6c8f313c2eb2" }, { "id": "33b5fb7d-8f84-4228-84f4-a91378146bad", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-33b5fb7d-8f84-4228-84f4-a91378146bad" }, { "id": "9df4fa33-5eb7-4491-aa69-4151a408001e", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9df4fa33-5eb7-4491-aa69-4151a408001e" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-286cb434-b487-4144-97d9-724640575dec" }, { "name": "Update bot", "id": "ea9df69a-6691-4c00-9927-c053a6ad7b44", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "id": "d32c545d-98eb-4246-a3a4-82a66372db2a", "key": "botId", "value": "", "description": "(Required) Id of the Bot being updated." } ] }, "description": "Use this method to update a bot. More info" }, "response": [ { "id": "0f18e4c1-6142-411d-a005-68106286a1bb", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"channel\": \"INSTAGRAM_POST\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"incididunt_2\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"eu_7\": \"\",\n \"exercitation9\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0f18e4c1-6142-411d-a005-68106286a1bb" }, { "id": "6bc37984-7c8a-4c8c-b15b-9950ac558bba", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6bc37984-7c8a-4c8c-b15b-9950ac558bba" }, { "id": "deabd82f-1238-4cdd-9667-3e30b4e115f4", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-deabd82f-1238-4cdd-9667-3e30b4e115f4" }, { "id": "232e8567-f46f-4ee3-a776-fda1d1f3ca47", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-232e8567-f46f-4ee3-a776-fda1d1f3ca47" }, { "id": "caa130c6-3c4d-4e61-905e-9b547201b223", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-caa130c6-3c4d-4e61-905e-9b547201b223" }, { "id": "a00b60ef-d69d-493c-aebd-d712e21fa6cf", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a00b60ef-d69d-493c-aebd-d712e21fa6cf" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ea9df69a-6691-4c00-9927-c053a6ad7b44" }, { "name": "Delete bot", "id": "9c2e34c3-08b4-4390-8dd5-fd2f55d87c31", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "id": "2c27f056-1445-405b-885d-797fa164a77e", "key": "botId", "value": "", "description": "(Required) Id of the Bot being deleted." } ] }, "description": "Use this method to delete a bot.\nAll open conversations assigned to a bot will be rerouted. More info" }, "response": [ { "id": "af09c01f-a1ce-4557-b845-7286baabf89a", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-af09c01f-a1ce-4557-b845-7286baabf89a" }, { "id": "36b8b59c-452c-45e1-8a04-ee30d8f7eca4", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-36b8b59c-452c-45e1-8a04-ee30d8f7eca4" }, { "id": "82610a38-49bc-4d8d-a0a7-babdcd4a28b6", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-82610a38-49bc-4d8d-a0a7-babdcd4a28b6" }, { "id": "2f0aa969-2c3c-419d-ac0f-39cd51ead5ba", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2f0aa969-2c3c-419d-ac0f-39cd51ead5ba" }, { "id": "cfcf2b54-fa06-45c0-a740-ef9addb5d183", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cfcf2b54-fa06-45c0-a740-ef9addb5d183" }, { "id": "0b2193f0-25cf-494e-b20b-9f784c7a6c91", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots/:botId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots", ":botId" ], "variable": [ { "key": "botId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0b2193f0-25cf-494e-b20b-9f784c7a6c91" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9c2e34c3-08b4-4390-8dd5-fd2f55d87c31" } ], "id": "54608b17-578a-4459-b6c8-e1d3141177f3", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-54608b17-578a-4459-b6c8-e1d3141177f3" }, { "name": "Get Bots", "id": "52b533dc-d7fe-4a10-bb42-b0ad0c73d520", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get bots with pagination. More info" }, "response": [ { "id": "8a0db794-bc55-4ad8-aff4-b76d07a24dbe", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"bots\": [\n {\n \"channel\": \"VIDEO\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"temporcbc\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"aliquip4a\": \"\",\n \"sintb5\": \"\",\n \"amet_4\": \"\"\n }\n },\n {\n \"channel\": \"EMAIL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"magnafa\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"ipsum9\": \"\"\n }\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8a0db794-bc55-4ad8-aff4-b76d07a24dbe" }, { "id": "a045c7c8-bd3a-4fac-8cc7-1ff68b0e4076", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a045c7c8-bd3a-4fac-8cc7-1ff68b0e4076" }, { "id": "0f6c665f-78b5-4298-9f55-2287a2f15bfa", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0f6c665f-78b5-4298-9f55-2287a2f15bfa" }, { "id": "1bc88035-1201-4071-9c5b-fa11bafe8d32", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1bc88035-1201-4071-9c5b-fa11bafe8d32" }, { "id": "f0afb679-c8aa-4b9e-b1e9-d864a3f99a85", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/bots?limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ], "query": [ { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f0afb679-c8aa-4b9e-b1e9-d864a3f99a85" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-52b533dc-d7fe-4a10-bb42-b0ad0c73d520" }, { "name": "Create bot", "id": "d6804e83-9d1c-4ff8-975c-b84d94fcf26a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ] }, "description": "Use this method to create a bot. More info" }, "response": [ { "id": "b0f2c6f8-f9b0-432f-a36f-7bdba303cf09", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"channel\": \"INSTAGRAM_POST\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"incididunt_2\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"eu_7\": \"\",\n \"exercitation9\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b0f2c6f8-f9b0-432f-a36f-7bdba303cf09" }, { "id": "4bc15722-2744-477e-b698-80cb9fad1f4a", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4bc15722-2744-477e-b698-80cb9fad1f4a" }, { "id": "f864fc42-0f42-4e1b-b572-7c8c5da99e57", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f864fc42-0f42-4e1b-b572-7c8c5da99e57" }, { "id": "55148c92-1297-49d8-9cc0-7c031cf597fa", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-55148c92-1297-49d8-9cc0-7c031cf597fa" }, { "id": "6acb76a4-b009-4f2e-be02-47490a93b742", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"OPEN_CHANNEL\",\n \"destination\": \"\",\n \"displayName\": \"\",\n \"id\": \"\",\n \"webhookUrl\": \"\",\n \"enabled\": true,\n \"messagePersistencePolicy\": \"PERSIST_ALL\",\n \"sessionTimeoutInSec\": 86400,\n \"webhookHeaders\": {\n \"ipsum575\": \"\",\n \"ea_25\": \"\",\n \"sit91\": \"\"\n },\n \"webhookEventUrl\": \"\",\n \"webhookEventHeaders\": {\n \"esse_9_2\": \"\",\n \"exercitation_5\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/bots", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "bots" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6acb76a4-b009-4f2e-be02-47490a93b742" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d6804e83-9d1c-4ff8-975c-b84d94fcf26a" } ], "id": "2f293ed5-bc1e-4265-83af-73edcd64d98d", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-2f293ed5-bc1e-4265-83af-73edcd64d98d" }, { "name": "templates", "item": [ { "name": "{templateId}", "item": [ { "name": "Get template", "id": "0eba5e6c-a75d-4657-96e8-164c81066276", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates/:templateId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates", ":templateId" ], "variable": [ { "id": "1015ebcf-0ec8-48cd-a375-11fb0032b36b", "key": "templateId", "value": "", "description": "(Required) Id of the template to get." } ] }, "description": "Use this method to get a single template. More info" }, "response": [ { "id": "a5f1a3c9-9b8e-43ac-aeae-3871bbef3219", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates/:templateId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates", ":templateId" ], "variable": [ { "key": "templateId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"language\": \"\",\n \"languageCode\": \"\",\n \"channel\": \"VIBER\",\n \"external\": \"\",\n \"contentType\": \"TIME_PICKER\",\n \"content\": {},\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"tags\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n }\n ],\n \"attachments\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileExtension\": \"\",\n \"fileSize\": \"\",\n \"contentType\": \"\",\n \"publicLink\": \"\",\n \"thumbLink\": \"\",\n \"uploadedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileExtension\": \"\",\n \"fileSize\": \"\",\n \"contentType\": \"\",\n \"publicLink\": \"\",\n \"thumbLink\": \"\",\n \"uploadedAt\": \"\"\n }\n ],\n \"sender\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a5f1a3c9-9b8e-43ac-aeae-3871bbef3219" }, { "id": "1c91a697-933c-431d-8bdd-8c180e1baa8a", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates/:templateId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates", ":templateId" ], "variable": [ { "key": "templateId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1c91a697-933c-431d-8bdd-8c180e1baa8a" }, { "id": "7dda47e7-21b9-4486-a8a4-d97f53638511", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates/:templateId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates", ":templateId" ], "variable": [ { "key": "templateId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7dda47e7-21b9-4486-a8a4-d97f53638511" }, { "id": "e5a4aab8-193c-46a2-b8b2-5f25cc7aa3aa", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates/:templateId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates", ":templateId" ], "variable": [ { "key": "templateId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e5a4aab8-193c-46a2-b8b2-5f25cc7aa3aa" }, { "id": "0a26806c-f351-4e8f-909f-2d6bf2ec9d0d", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates/:templateId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates", ":templateId" ], "variable": [ { "key": "templateId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0a26806c-f351-4e8f-909f-2d6bf2ec9d0d" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0eba5e6c-a75d-4657-96e8-164c81066276" } ], "id": "abada83e-743b-4dbe-ba5d-46821c5e8d26", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-abada83e-743b-4dbe-ba5d-46821c5e8d26" }, { "name": "Get templates", "id": "4fc42277-4c06-4518-99c7-bf149f2403dd", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates?channel=INSTAGRAM_MESSAGING&language=Irish&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&contentType=RCS_CARD", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates" ], "query": [ { "description": "Optional. Template channel.", "key": "channel", "value": "INSTAGRAM_MESSAGING" }, { "description": "Optional. Template language.", "key": "language", "value": "Irish" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "key": "contentType", "value": "RCS_CARD" } ] }, "description": "Use this method to get a list of templates with pagination and filtering options. Using the filter is optional.\nThe result can be filtered by one or many optional filters described in the parameters.\nResults are ordered by creation in descending order by default, meaning the newest template will be returned first.\nMore info" }, "response": [ { "id": "c67ddda9-99cc-4310-944b-9c7a6de8c6f2", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates?channel=INSTAGRAM_MESSAGING&language=Irish&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&contentType=RCS_CARD", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates" ], "query": [ { "description": "Optional. Template channel.", "key": "channel", "value": "INSTAGRAM_MESSAGING" }, { "description": "Optional. Template language.", "key": "language", "value": "Irish" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "key": "contentType", "value": "RCS_CARD" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"templates\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"language\": \"\",\n \"languageCode\": \"\",\n \"channel\": \"EMAIL\",\n \"external\": \"\",\n \"contentType\": \"RCS_CARD\",\n \"content\": {},\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"tags\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n }\n ],\n \"attachments\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileExtension\": \"\",\n \"fileSize\": \"\",\n \"contentType\": \"\",\n \"publicLink\": \"\",\n \"thumbLink\": \"\",\n \"uploadedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileExtension\": \"\",\n \"fileSize\": \"\",\n \"contentType\": \"\",\n \"publicLink\": \"\",\n \"thumbLink\": \"\",\n \"uploadedAt\": \"\"\n }\n ],\n \"sender\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"language\": \"\",\n \"languageCode\": \"\",\n \"channel\": \"VIBER_BOT\",\n \"external\": \"\",\n \"contentType\": \"LC_CAROUSEL\",\n \"content\": {},\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"tags\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n }\n ],\n \"attachments\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileExtension\": \"\",\n \"fileSize\": \"\",\n \"contentType\": \"\",\n \"publicLink\": \"\",\n \"thumbLink\": \"\",\n \"uploadedAt\": \"\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileExtension\": \"\",\n \"fileSize\": \"\",\n \"contentType\": \"\",\n \"publicLink\": \"\",\n \"thumbLink\": \"\",\n \"uploadedAt\": \"\"\n }\n ],\n \"sender\": \"\"\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c67ddda9-99cc-4310-944b-9c7a6de8c6f2" }, { "id": "4ae42d14-20b3-4f67-af7f-3cb8380d70fe", "name": "BAD REQUEST", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates?channel=INSTAGRAM_MESSAGING&language=Irish&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&contentType=RCS_CARD", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates" ], "query": [ { "description": "Optional. Template channel.", "key": "channel", "value": "INSTAGRAM_MESSAGING" }, { "description": "Optional. Template language.", "key": "language", "value": "Irish" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "key": "contentType", "value": "RCS_CARD" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4ae42d14-20b3-4f67-af7f-3cb8380d70fe" }, { "id": "2036c276-82d7-4acd-80c6-4624827c1a91", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates?channel=INSTAGRAM_MESSAGING&language=Irish&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&contentType=RCS_CARD", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates" ], "query": [ { "description": "Optional. Template channel.", "key": "channel", "value": "INSTAGRAM_MESSAGING" }, { "description": "Optional. Template language.", "key": "language", "value": "Irish" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "key": "contentType", "value": "RCS_CARD" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2036c276-82d7-4acd-80c6-4624827c1a91" }, { "id": "e2811b36-6a30-49cd-b4e2-646a71fffafc", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates?channel=INSTAGRAM_MESSAGING&language=Irish&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&contentType=RCS_CARD", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates" ], "query": [ { "description": "Optional. Template channel.", "key": "channel", "value": "INSTAGRAM_MESSAGING" }, { "description": "Optional. Template language.", "key": "language", "value": "Irish" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "key": "contentType", "value": "RCS_CARD" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e2811b36-6a30-49cd-b4e2-646a71fffafc" }, { "id": "ad7c376c-3673-45e7-bc8e-d530d75c3dcc", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/templates?channel=INSTAGRAM_MESSAGING&language=Irish&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&contentType=RCS_CARD", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "templates" ], "query": [ { "description": "Optional. Template channel.", "key": "channel", "value": "INSTAGRAM_MESSAGING" }, { "description": "Optional. Template language.", "key": "language", "value": "Irish" }, { "description": "Optional. Filter results created after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time. Format: yyyy-MM-dd'T'HH:mm:ss.SSS+0000", "key": "updatedBefore", "value": "" }, { "key": "contentType", "value": "RCS_CARD" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ad7c376c-3673-45e7-bc8e-d530d75c3dcc" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4fc42277-4c06-4518-99c7-bf149f2403dd" } ], "id": "8a3fdc70-be48-45a1-973d-723ea5fd2a3c", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-8a3fdc70-be48-45a1-973d-723ea5fd2a3c" }, { "name": "account", "item": [ { "name": "configuration", "item": [ { "name": "Update account configuration", "id": "7ac86148-80e0-4fca-881d-8db2255823a0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"webhookUrl\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/account/configuration", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "account", "configuration" ] }, "description": "This endpoint is deprecated as of March 12, 2025, meaning no fixes or updates will be provided. It will be completely removed on December 31, 2026. Configure the webhooks through the Subscription management section in your Infobip account or the existing Subscriptions management API." }, "response": [ { "id": "d309d68c-f6c0-4a98-93e0-d98541cc61f1", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"webhookUrl\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/account/configuration", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "account", "configuration" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d309d68c-f6c0-4a98-93e0-d98541cc61f1" }, { "id": "48aa76fb-421d-4b76-9e74-ef673eeab8dd", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"webhookUrl\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/account/configuration", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "account", "configuration" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-48aa76fb-421d-4b76-9e74-ef673eeab8dd" }, { "id": "e8880900-9441-4533-965f-aa4ee2c2128c", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"webhookUrl\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/account/configuration", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "account", "configuration" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e8880900-9441-4533-965f-aa4ee2c2128c" }, { "id": "977e528e-8ead-43c8-902a-cd5b916f3d7f", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"webhookUrl\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/account/configuration", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "account", "configuration" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-977e528e-8ead-43c8-902a-cd5b916f3d7f" }, { "id": "4a959b96-a87e-4fcf-9c59-689c195c2d09", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"webhookUrl\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/account/configuration", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "account", "configuration" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4a959b96-a87e-4fcf-9c59-689c195c2d09" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7ac86148-80e0-4fca-881d-8db2255823a0" } ], "id": "1efd54ba-9b42-4930-8526-641aa3ed7e26", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-1efd54ba-9b42-4930-8526-641aa3ed7e26" } ], "id": "066f2dd2-44c5-4a2b-b37f-e11c28197753", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-066f2dd2-44c5-4a2b-b37f-e11c28197753" }, { "name": "working-hours", "item": [ { "name": "{id}", "item": [ { "name": "status", "item": [ { "name": "Get working hours status", "id": "b4a4fab8-1176-4097-8157-0b5b43ae6a94", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id", "status" ], "variable": [ { "id": "df78a84c-b0cd-4778-8e7f-c72facbeba0c", "key": "id", "value": "", "description": "(Required) Working hours Id." } ] }, "description": "Use this method to get current status of working hours." }, "response": [ { "id": "2f050903-7ce4-4cb9-ba95-5b731face662", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id", "status" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"status\": \"OUTSIDE_OF_WORKING_HOURS\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2f050903-7ce4-4cb9-ba95-5b731face662" }, { "id": "8fa79eaf-8168-4b20-899e-0e705d3bda42", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id", "status" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8fa79eaf-8168-4b20-899e-0e705d3bda42" }, { "id": "91b34fc0-a5fb-4286-a954-cbbddd7f89d5", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id", "status" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-91b34fc0-a5fb-4286-a954-cbbddd7f89d5" }, { "id": "574a6fbd-008b-4cb4-8f6a-a211e0ef847f", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id", "status" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-574a6fbd-008b-4cb4-8f6a-a211e0ef847f" }, { "id": "8581e4e0-7826-4d0d-b785-fef6f9ecf3ed", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id/status", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id", "status" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8581e4e0-7826-4d0d-b785-fef6f9ecf3ed" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b4a4fab8-1176-4097-8157-0b5b43ae6a94" } ], "id": "75f1aa7e-8259-442f-8766-00053d71b216", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-75f1aa7e-8259-442f-8766-00053d71b216" }, { "name": "Get working hours", "id": "69fabb1f-6642-4016-933c-af08b8d03e08", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "id": "1d0dad5e-c382-4868-ba28-29e40ffb23ec", "key": "id", "value": "", "description": "(Required) Working hours Id to get." } ] }, "description": "Use this method to get single working hours." }, "response": [ { "id": "631383ab-0a68-4e05-9d4a-ad69c271980a", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"id\": \"\",\n \"workWeek\": \"TUESDAY\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-631383ab-0a68-4e05-9d4a-ad69c271980a" }, { "id": "22d0c978-0748-47f2-9ad5-acfbbc3404d5", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n 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"35240-f489ec32-90e0-4a55-b4d2-41c157e78928" }, { "id": "c1de0dca-6501-418f-ae8d-bebf3a8e9fc1", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c1de0dca-6501-418f-ae8d-bebf3a8e9fc1" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-772fd62f-058f-48cc-a2fb-dd2f021664f0" }, { "name": "Patch working hours", "id": "8d3d93cb-75c0-4ec8-82c6-2839839f1765", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "id": "e9110e53-0706-4a3e-8a3e-58244d3ea003", "key": "id", "value": "", "description": "(Required) Working hours Id." } ] }, "description": "Use this method for working hours partial updating." }, "response": [ { "id": "a30986ea-a7c2-420b-9b38-fde7eb55575b", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"id\": \"\",\n \"workWeek\": \"TUESDAY\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a30986ea-a7c2-420b-9b38-fde7eb55575b" }, { "id": "61922f32-7ced-47d6-ab15-87c06e50ed58", "name": "Bad request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-61922f32-7ced-47d6-ab15-87c06e50ed58" }, { "id": "bfeb7ddb-9b59-4621-bf2d-efb8e6ece6aa", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bfeb7ddb-9b59-4621-bf2d-efb8e6ece6aa" }, { "id": "a96e75e4-31bf-4fd4-a5fb-7d50dd9a6400", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a96e75e4-31bf-4fd4-a5fb-7d50dd9a6400" }, { "id": "e6b2ca19-98a3-4a14-9ac7-8305611a8742", "name": "Not found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e6b2ca19-98a3-4a14-9ac7-8305611a8742" }, { "id": "28b47f24-40ef-47ef-8865-c4c1fb30b701", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-28b47f24-40ef-47ef-8865-c4c1fb30b701" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8d3d93cb-75c0-4ec8-82c6-2839839f1765" } ], "id": "69802be7-18ab-45e3-967c-e17010b15dab", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-69802be7-18ab-45e3-967c-e17010b15dab" }, { "name": "{workingHoursId}", "item": [ { "name": "holiday", "item": [ { "name": "{id}", "item": [ { "name": "Remove working hours holiday", "id": "6b9aebc6-7eb4-4841-a6d8-207e394e46d6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday", ":id" ], "variable": [ { "id": "cb59091e-920e-45b0-9579-99116dced64d", "key": "workingHoursId", "value": "", "description": "(Required) Id of the working hours to delete holiday from." }, { "id": "80afe9ac-30aa-4d3d-a0e5-1a1de135c9a5", "key": "id", "value": "", "description": "(Required) Holiday Id to delete." } ] }, "description": "Use this method to remove a holiday from working hours." }, "response": [ { "id": "5f0b74ce-0944-4eb7-b7f0-3f0737c08b21", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday", ":id" ], "variable": [ { "key": "workingHoursId" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5f0b74ce-0944-4eb7-b7f0-3f0737c08b21" }, { "id": "db728e1f-6760-478f-9413-dcde63710fe0", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday", ":id" ], "variable": [ { "key": "workingHoursId" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-db728e1f-6760-478f-9413-dcde63710fe0" }, { "id": "0d203be9-3cbc-4e0b-9005-62efdb20d588", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday", ":id" ], "variable": [ { "key": "workingHoursId" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0d203be9-3cbc-4e0b-9005-62efdb20d588" }, { "id": "d477f086-d1e3-4ecd-8b4a-c9ac932fa810", "name": "Not found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday", ":id" ], "variable": [ { "key": "workingHoursId" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d477f086-d1e3-4ecd-8b4a-c9ac932fa810" }, { "id": "e81b9850-c560-48eb-b42e-7b77a594c46f", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday", ":id" ], "variable": [ { "key": "workingHoursId" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e81b9850-c560-48eb-b42e-7b77a594c46f" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6b9aebc6-7eb4-4841-a6d8-207e394e46d6" } ], "id": "fef32fbf-a9ed-46b9-8f49-71eb88f6fe05", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-fef32fbf-a9ed-46b9-8f49-71eb88f6fe05" }, { "name": "Create working hours holiday", "id": "37454b7e-7575-4de1-b922-7e62cb48ae1c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday" ], "variable": [ { "id": "de2d2d90-3a27-4372-b255-a8ff921e674d", "key": "workingHoursId", "value": "", "description": "(Required) Working hours id." } ] }, "description": "Use this method to create a holiday on working hours.\nAn auto-reply message will be sent to the customer when working hours are set and enabled and a new conversation is created outside of working hours,\nor a holiday is set for the enabled working hours and a new conversation is created during the holiday.\nThis method will return a full working hours object with a created holiday in it." }, "response": [ { "id": "6c7f03d0-afc4-42a2-8bf6-3f7edb687463", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday" ], "variable": [ { "key": "workingHoursId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"id\": \"\",\n \"workWeek\": \"TUESDAY\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6c7f03d0-afc4-42a2-8bf6-3f7edb687463" }, { "id": "b74a2eaf-e987-415e-811f-504941b77ba5", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday" ], "variable": [ { "key": "workingHoursId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b74a2eaf-e987-415e-811f-504941b77ba5" }, { "id": "c850a606-c3da-444b-984b-898f3a885375", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday" ], "variable": [ { "key": "workingHoursId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c850a606-c3da-444b-984b-898f3a885375" }, { "id": "0b3742d7-f88a-4238-9931-387c7d3adb2d", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday" ], "variable": [ { "key": "workingHoursId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0b3742d7-f88a-4238-9931-387c7d3adb2d" }, { "id": "e7f0a578-17f5-4212-b89c-140d8f579e1c", "name": "Not found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday" ], "variable": [ { "key": "workingHoursId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e7f0a578-17f5-4212-b89c-140d8f579e1c" }, { "id": "84132943-c453-479d-a4bc-3b03470cbe89", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours/:workingHoursId/holiday", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours", ":workingHoursId", "holiday" ], "variable": [ { "key": "workingHoursId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-84132943-c453-479d-a4bc-3b03470cbe89" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-37454b7e-7575-4de1-b922-7e62cb48ae1c" } ], "id": "58b8be04-e480-463b-b8d5-312de3237f06", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-58b8be04-e480-463b-b8d5-312de3237f06" } ], "id": "294b5592-9177-4125-b37b-8c3cc6ee313a", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-294b5592-9177-4125-b37b-8c3cc6ee313a" }, { "name": "Get filtered working hours", "id": "fe2e035c-f34d-448e-a5f7-13313165adcb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours?name=&enabled=&isDefault=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ], "query": [ { "description": "Optional. Working hours that contain a name case-insensitive.", "key": "name", "value": "" }, { "description": "Optional. Working hours enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Default working hours.", "key": "isDefault", "value": "" }, { "description": "Optional. Filter results created after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get a list of working hours with pagination and filtering options. Using filter is optional.\nThe result can be filtered by one or many optional filters described in the parameters." }, "response": [ { "id": "38e6ef48-ab5b-40e3-8329-a8b193961048", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours?name=&enabled=&isDefault=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ], "query": [ { "description": "Optional. Working hours that contain a name case-insensitive.", "key": "name", "value": "" }, { "description": "Optional. Working hours enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Default working hours.", "key": "isDefault", "value": "" }, { "description": "Optional. Filter results created after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"workingHours\": [\n {\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"id\": \"\",\n \"workWeek\": \"WEDNESDAY\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n },\n {\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"id\": \"\",\n \"workWeek\": \"WEDNESDAY\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-38e6ef48-ab5b-40e3-8329-a8b193961048" }, { "id": "02450f18-2d73-403a-b878-a764df7a9345", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours?name=&enabled=&isDefault=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ], "query": [ { "description": "Optional. Working hours that contain a name case-insensitive.", "key": "name", "value": "" }, { "description": "Optional. Working hours enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Default working hours.", "key": "isDefault", "value": "" }, { "description": "Optional. Filter results created after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-02450f18-2d73-403a-b878-a764df7a9345" }, { "id": "40acb667-8b7d-4036-879f-21fff58acdd8", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours?name=&enabled=&isDefault=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ], "query": [ { "description": "Optional. Working hours that contain a name case-insensitive.", "key": "name", "value": "" }, { "description": "Optional. Working hours enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Default working hours.", "key": "isDefault", "value": "" }, { "description": "Optional. Filter results created after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-40acb667-8b7d-4036-879f-21fff58acdd8" }, { "id": "672d16de-c4e9-460e-9de9-356c107069a2", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours?name=&enabled=&isDefault=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ], "query": [ { "description": "Optional. Working hours that contain a name case-insensitive.", "key": "name", "value": "" }, { "description": "Optional. Working hours enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Default working hours.", "key": "isDefault", "value": "" }, { "description": "Optional. Filter results created after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-672d16de-c4e9-460e-9de9-356c107069a2" }, { "id": "50f840e7-2f84-4783-aeed-2e894b455fab", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours?name=&enabled=&isDefault=&createdAfter=&createdBefore=&updatedAfter=&updatedBefore=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ], "query": [ { "description": "Optional. Working hours that contain a name case-insensitive.", "key": "name", "value": "" }, { "description": "Optional. Working hours enable/disable toggle.", "key": "enabled", "value": "" }, { "description": "Optional. Default working hours.", "key": "isDefault", "value": "" }, { "description": "Optional. Filter results created after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdAfter", "value": "" }, { "description": "Optional. Filter results created before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "createdBefore", "value": "" }, { "description": "Optional. Filter results updated after specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedAfter", "value": "" }, { "description": "Optional. Filter results updated before specific date and time.\nFormat: yyyy-MM-dd'T'HH:mm:ss.SSSZ", "key": "updatedBefore", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results.\nIf an order is not given, the default order id:asc will be applied.\nPossible ordering fields are properties.\nOrdering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-50f840e7-2f84-4783-aeed-2e894b455fab" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fe2e035c-f34d-448e-a5f7-13313165adcb" }, { "name": "Create working hours", "id": "313acd5c-fa05-4b2a-91be-4a2ebbc83b95", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ] }, "description": "Use this method to create new working hours.\nAn auto-reply message will be sent to the customer when working hours are set and enabled and a new conversation is created outside of working hours,\nor a holiday is set for the enabled working hours and a new conversation is created during the holiday." }, "response": [ { "id": "bb86536c-adb1-4d86-b83f-76e629813fc4", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"id\": \"\",\n \"workWeek\": \"TUESDAY\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bb86536c-adb1-4d86-b83f-76e629813fc4" }, { "id": "0012d919-93e1-4c17-91a3-34e050acfa1d", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0012d919-93e1-4c17-91a3-34e050acfa1d" }, { "id": "62b9403b-37a8-4573-b8d3-d504b9110c3e", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-62b9403b-37a8-4573-b8d3-d504b9110c3e" }, { "id": "0d0c773d-d020-42ee-a63d-3974c991999a", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0d0c773d-d020-42ee-a63d-3974c991999a" }, { "id": "b615d730-970c-4ce4-9a78-e2099b3b71ab", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"name\": \"\",\n \"timezone\": \"\",\n \"workWeek\": \"THURSDAY\",\n \"id\": \"\",\n \"enabled\": \"\",\n \"isDefault\": \"\",\n \"closeConversations\": \"\",\n \"sendAwayMessageEveryOOWHPeriod\": \"\",\n \"holidays\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"startDate\": \"\",\n \"endDate\": \"\",\n \"enabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/working-hours", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "working-hours" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b615d730-970c-4ce4-9a78-e2099b3b71ab" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-313acd5c-fa05-4b2a-91be-4a2ebbc83b95" } ], "id": "3cee4ed1-ee9a-4ffc-936c-8e69f967da4b", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-3cee4ed1-ee9a-4ffc-936c-8e69f967da4b" }, { "name": "web-forms", "item": [ { "name": "{id}", "item": [ { "name": "submissions", "item": [ { "name": "Submit web form data", "id": "814ae42b-f10a-4e91-a7cf-00b9023a2f27", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"content\": \"\",\n \"from\": \"\",\n \"subject\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"attachmentIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id/submissions", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id", "submissions" ], "variable": [ { "id": "df7685b3-e4ba-411a-a68f-5e0c84eb1497", "key": "id", "value": "", "description": "(Required) Id of the Web Form which will be used to create a conversation." } ] }, "description": "Use this method to submit a new set of data of the given web form. This will create a new conversation with the channel specified in the web form." }, "response": [ { "id": "63726490-f000-4c78-9087-fefda773e421", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": \"\",\n \"from\": \"\",\n \"subject\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"attachmentIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id/submissions", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id", "submissions" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"conversationId\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-63726490-f000-4c78-9087-fefda773e421" }, { "id": "3618156b-78fb-42a5-9e33-3cbd2e1c5255", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": \"\",\n \"from\": \"\",\n \"subject\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"attachmentIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id/submissions", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id", "submissions" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3618156b-78fb-42a5-9e33-3cbd2e1c5255" }, { "id": "4d4a4e56-15da-4dbf-a906-7071fdbbe678", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": \"\",\n \"from\": \"\",\n \"subject\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"attachmentIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id/submissions", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id", "submissions" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4d4a4e56-15da-4dbf-a906-7071fdbbe678" }, { "id": "587b3aba-dc73-4bc4-98f2-9376bd013b8d", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": \"\",\n \"from\": \"\",\n \"subject\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"attachmentIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id/submissions", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id", "submissions" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-587b3aba-dc73-4bc4-98f2-9376bd013b8d" }, { "id": "4964015d-96a7-41b2-a6ce-6b8167b64526", "name": "Not found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": \"\",\n \"from\": \"\",\n \"subject\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"attachmentIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id/submissions", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id", "submissions" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4964015d-96a7-41b2-a6ce-6b8167b64526" }, { "id": "5ff23e4a-5c02-489c-86a6-c042392bc897", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"content\": \"\",\n \"from\": \"\",\n \"subject\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"attachmentIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id/submissions", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id", "submissions" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5ff23e4a-5c02-489c-86a6-c042392bc897" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-814ae42b-f10a-4e91-a7cf-00b9023a2f27" } ], "id": "22974688-1346-419a-89c7-c4805c540ce9", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-22974688-1346-419a-89c7-c4805c540ce9" }, { "name": "Get web form", "id": "9d6ad7a2-a42b-4036-9cf2-672a0e7e4095", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "id": "216f9e37-f0d1-4f05-b61b-6b9223ecb913", "key": "id", "value": "", "description": "(Required) Web Form Id." } ] }, "description": "Use this method to get an existing web form." }, "response": [ { "id": "e6a709b3-87bd-46e1-934c-60e998ccf51e", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"channel\": \"INTERNAL\",\n \"destination\": \"\",\n \"url\": \"\",\n \"enabled\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e6a709b3-87bd-46e1-934c-60e998ccf51e" }, { "id": "250c4490-bc26-4f73-bbb1-fa95b1ba8b07", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-250c4490-bc26-4f73-bbb1-fa95b1ba8b07" }, { "id": "80d5462b-f03c-44d6-a8dd-c687781c61d2", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-80d5462b-f03c-44d6-a8dd-c687781c61d2" }, { "id": "66208966-1476-45c3-959d-892a4079dda5", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-66208966-1476-45c3-959d-892a4079dda5" }, { "id": "e816a4eb-28b9-44e8-acce-957762924c9c", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e816a4eb-28b9-44e8-acce-957762924c9c" }, { "id": "4585ca3f-e26f-48dc-b9bd-1d84d5eae9f6", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4585ca3f-e26f-48dc-b9bd-1d84d5eae9f6" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9d6ad7a2-a42b-4036-9cf2-672a0e7e4095" }, { "name": "Update web form", "id": "fd16967f-3320-40cc-a64d-41167a469f52", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "id": "5272784f-a0c8-4504-bb23-976ec1c344c0", "key": "id", "value": "", "description": "(Required) Web Form Id." } ] }, "description": "Use this method to update an existing web form." }, "response": [ { "id": "7d962364-4969-410e-b1b6-40d0de0c754d", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"channel\": \"INTERNAL\",\n \"destination\": \"\",\n \"url\": \"\",\n \"enabled\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7d962364-4969-410e-b1b6-40d0de0c754d" }, { "id": "c81e5525-de83-43aa-a716-b58e1f3e150f", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c81e5525-de83-43aa-a716-b58e1f3e150f" }, { "id": "81965ece-6d79-4288-8c08-2859922b0785", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-81965ece-6d79-4288-8c08-2859922b0785" }, { "id": "af454ad8-ee77-464a-ad1a-3cea915e8f0e", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-af454ad8-ee77-464a-ad1a-3cea915e8f0e" }, { "id": "793e6790-cd10-478a-85d9-269da0b0a741", "name": "Not found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-793e6790-cd10-478a-85d9-269da0b0a741" }, { "id": "cc200132-c8c3-41b2-8667-a2e301aa0c7f", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cc200132-c8c3-41b2-8667-a2e301aa0c7f" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fd16967f-3320-40cc-a64d-41167a469f52" }, { "name": "Delete web form", "id": "50407fa5-282c-4b23-8ba0-eade720f51f8", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "id": "817adc35-ed2b-4a22-be74-1775276a28e0", "key": "id", "value": "", "description": "(Required) Web Form Id." } ] }, "description": "Use this method to delete an existing web form." }, "response": [ { "id": "a650a2e2-091d-4a43-87db-df901022328c", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a650a2e2-091d-4a43-87db-df901022328c" }, { "id": "5e92c7c9-04a6-45e1-8d57-c8724b2dbb41", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5e92c7c9-04a6-45e1-8d57-c8724b2dbb41" }, { "id": "92c2662f-2b15-4940-bf89-580c7c1cf4e5", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-92c2662f-2b15-4940-bf89-580c7c1cf4e5" }, { "id": "54d6d8b1-2aae-4b7e-9187-5275d41dad43", "name": "Not found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-54d6d8b1-2aae-4b7e-9187-5275d41dad43" }, { "id": "f8432070-661e-4dc8-b5e0-4d422e6f21bc", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f8432070-661e-4dc8-b5e0-4d422e6f21bc" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-50407fa5-282c-4b23-8ba0-eade720f51f8" }, { "name": "Patch web form", "id": "79530330-66d7-4d99-a575-b1c0fb482423", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "id": "e2236efb-9732-4adf-89ad-c54db13b9533", "key": "id", "value": "", "description": "(Required) Web Form Id." } ] }, "description": "Use this method to patch an existing web form." }, "response": [ { "id": "c47fd1db-9195-4c43-9a54-bdd0aee26541", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"channel\": \"INTERNAL\",\n \"destination\": \"\",\n \"url\": \"\",\n \"enabled\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c47fd1db-9195-4c43-9a54-bdd0aee26541" }, { "id": "a761681e-bc47-4bf6-a551-edc5634fbe55", "name": "Bad request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a761681e-bc47-4bf6-a551-edc5634fbe55" }, { "id": "22a38b64-389f-43e1-95a4-3fd40620cbd7", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-22a38b64-389f-43e1-95a4-3fd40620cbd7" }, { "id": "806d3364-d506-464a-9e66-2eb36d1ecb23", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-806d3364-d506-464a-9e66-2eb36d1ecb23" }, { "id": "f3cd9dd3-2e71-4a71-b340-d1e3cd16726b", "name": "Not found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f3cd9dd3-2e71-4a71-b340-d1e3cd16726b" }, { "id": "89536937-8ba2-47dc-92d7-053a93bdb970", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-89536937-8ba2-47dc-92d7-053a93bdb970" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-79530330-66d7-4d99-a575-b1c0fb482423" } ], "id": "c7cecb38-06a6-4d99-a6f0-e24dc903b266", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-c7cecb38-06a6-4d99-a6f0-e24dc903b266" }, { "name": "Create web form", "id": "006759a5-a771-4b00-94b7-084767becbf9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms" ] }, "description": "Use this method to create a new web form." }, "response": [ { "id": "6d5376df-6d9c-424a-8b9a-7a44d02e97cb", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"channel\": \"INTERNAL\",\n \"destination\": \"\",\n \"url\": \"\",\n \"enabled\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6d5376df-6d9c-424a-8b9a-7a44d02e97cb" }, { "id": "ecc51972-a3b9-40eb-8fa1-fea821b76e9b", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ecc51972-a3b9-40eb-8fa1-fea821b76e9b" }, { "id": "378b0bcc-ee27-4f6a-a424-1e97aa044f34", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-378b0bcc-ee27-4f6a-a424-1e97aa044f34" }, { "id": "22f63c70-1eb9-40f1-a3bb-af9b3c467267", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-22f63c70-1eb9-40f1-a3bb-af9b3c467267" }, { "id": "f97c9d81-46cf-4f53-af74-8bba74be6647", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"VIBER\",\n \"destination\": \"\",\n \"enabled\": \"\",\n \"name\": \"\",\n \"url\": \"\",\n \"tagIds\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/1/web-forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "1", "web-forms" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f97c9d81-46cf-4f53-af74-8bba74be6647" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-006759a5-a771-4b00-94b7-084767becbf9" } ], "id": "9e1de6bf-85af-4d90-8062-12e6887838dc", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-9e1de6bf-85af-4d90-8062-12e6887838dc" } ], "id": "fe88f587-dd12-4e6b-8324-27d83b8b93e4", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-fe88f587-dd12-4e6b-8324-27d83b8b93e4" }, { "name": "2", "item": [ { "name": "conversation-forms", "item": [ { "name": "forms", "item": [ { "name": "{id}", "item": [ { "name": "Get conversation form", "id": "e1346533-f727-4f7d-8a02-b909eb7709e3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "id": "83804868-b048-45a9-9d3b-d62e60104093", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Use this method to get a single form. " }, "response": [ { "id": "e4e0e39d-04e4-4d1a-b2ff-93549a925736", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"title\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"DROPDOWN\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"NOT_EQUAL_TO\",\n \"BEFORE\"\n ]\n },\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_NOT\",\n \"IS_NOT\"\n ]\n },\n \"isRequired\": \"\"\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"BEFORE\",\n \"NOT_EQUAL_TO\"\n ]\n },\n \"isRequired\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"CHECKBOX\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n 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\"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"BEFORE_OR_ON\",\n \"BEFORE_OR_ON\"\n ]\n },\n \"isRequired\": \"\"\n }\n ]\n }\n ]\n }\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e4e0e39d-04e4-4d1a-b2ff-93549a925736" }, { "id": "8b23ed68-5c34-43d5-bd32-a21a44f3ae96", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8b23ed68-5c34-43d5-bd32-a21a44f3ae96" }, { "id": "ac75f905-a5d8-4786-9b91-68826ca8cbd3", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ac75f905-a5d8-4786-9b91-68826ca8cbd3" }, { "id": "bbf6d216-812d-4e15-a541-d3334b7fd32d", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bbf6d216-812d-4e15-a541-d3334b7fd32d" }, { "id": "f9e660d9-76ec-4ee2-ba1b-5e6d4242c8d0", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f9e660d9-76ec-4ee2-ba1b-5e6d4242c8d0" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e1346533-f727-4f7d-8a02-b909eb7709e3" }, { "name": "Update conversation form", "id": "fabdab74-3b16-4ed6-ab84-599471a5ea72", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "id": "9b74252f-8adf-47c2-859d-234d8d3befda", "key": "id", "value": "", "description": "(Required) Id of the form to update." } ] }, "description": "Use this method to update a form." }, "response": [ { "id": "107fff85-6c66-4590-9529-825b7ca35d78", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"title\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"DROPDOWN\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"NOT_EQUAL_TO\",\n \"BEFORE\"\n ]\n },\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_NOT\",\n \"IS_NOT\"\n ]\n },\n \"isRequired\": \"\"\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"BEFORE\",\n \"NOT_EQUAL_TO\"\n ]\n },\n \"isRequired\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"CHECKBOX\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_EQUAL_OR_LESS\",\n \"IS_EQUAL_OR_GREATER\"\n ]\n },\n \"isRequired\": \"\"\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"DECIMALNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"GREATER_THAN\",\n \"DOESNT_CONTAIN\"\n ]\n },\n \"isRequired\": \"\"\n }\n ]\n }\n ]\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"DROPDOWN\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_EQUAL_TO\",\n \"AFTER_OR_ON\"\n ]\n },\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"DROPDOWN\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_NOT\",\n \"GREATER_THAN\"\n ]\n },\n \"isRequired\": \"\"\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"TEXT\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS\",\n \"NOT_EQUAL_TO\"\n ]\n },\n \"isRequired\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"CARD\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"CONTAINS\",\n \"AFTER_OR_ON\"\n ]\n },\n \"isRequired\": \"\"\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"BEFORE_OR_ON\",\n \"BEFORE_OR_ON\"\n ]\n },\n \"isRequired\": \"\"\n }\n ]\n }\n ]\n }\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-107fff85-6c66-4590-9529-825b7ca35d78" }, { "id": "1c6b2252-8413-452a-b851-ad3b6cd6ebf0", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1c6b2252-8413-452a-b851-ad3b6cd6ebf0" }, { "id": "f279d60e-5d43-4280-981f-0232ce33e39e", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f279d60e-5d43-4280-981f-0232ce33e39e" }, { "id": "f76c423c-dbdc-4cfb-b863-9af07c2e6b07", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f76c423c-dbdc-4cfb-b863-9af07c2e6b07" }, { "id": "6dc0128e-8e8d-4f6b-a6f4-9345f258a1f8", "name": "Not found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6dc0128e-8e8d-4f6b-a6f4-9345f258a1f8" }, { "id": "65fe82cf-629e-4a8e-8521-1d69a215b3f2", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-65fe82cf-629e-4a8e-8521-1d69a215b3f2" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fabdab74-3b16-4ed6-ab84-599471a5ea72" }, { "name": "Delete conversation form", "id": "8274dacc-c12d-4984-8269-fe0395a7addf", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "id": "b0123197-754a-4a47-9029-850fd440a712", "key": "id", "value": "", "description": "(Required) Id of the form to delete." } ] }, "description": "Use this method to delete the form." }, "response": [ { "id": "986ab80c-94a2-4383-b84c-fe9144ca4d87", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-986ab80c-94a2-4383-b84c-fe9144ca4d87" }, { "id": "f3709da4-f9e3-4930-94f8-1371d11973ce", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f3709da4-f9e3-4930-94f8-1371d11973ce" }, { "id": "9e078f90-1caf-41a3-8674-74b98a0b0989", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9e078f90-1caf-41a3-8674-74b98a0b0989" }, { "id": "b7c5cc6d-d9bf-46ca-91e3-a6bd825cf235", "name": "Not found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b7c5cc6d-d9bf-46ca-91e3-a6bd825cf235" }, { "id": "607e33af-d3db-4935-9cbe-8305ccf928d5", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-607e33af-d3db-4935-9cbe-8305ccf928d5" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8274dacc-c12d-4984-8269-fe0395a7addf" } ], "id": "00a78f77-5174-4cd4-ba9f-b24d9ed153d5", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-00a78f77-5174-4cd4-ba9f-b24d9ed153d5" }, { "name": "Get conversation forms", "id": "e7790ab3-509b-46c8-90e8-28b347a9ce35", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms?title=&isEnabled=&isDefault=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms" ], "query": [ { "description": "Optional filter. Form title.", "key": "title", "value": "" }, { "description": "Optional filter. Enabled status.", "key": "isEnabled", "value": "" }, { "description": "Optional filter. Default status.", "key": "isDefault", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get a list of forms with pagination and filtering options. Using a filter is optional. The result can be filtered by one or many optional filters described in the parameters." }, "response": [ { "id": "13552199-9b87-4fb4-8678-f1d950abe15c", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms?title=&isEnabled=&isDefault=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms" ], "query": [ { "description": "Optional filter. Form title.", "key": "title", "value": "" }, { "description": "Optional filter. Enabled status.", "key": "isEnabled", "value": "" }, { "description": "Optional filter. Default status.", "key": "isDefault", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"items\": [\n {\n \"id\": \"\",\n \"title\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_SELECTED\",\n \"GREATER_THAN\"\n ]\n },\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"CARD\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_EQUAL_OR_LESS\",\n \"CONTAINS\"\n ]\n },\n \"isRequired\": \"\"\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"CHECKBOX\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_EQUAL_OR_LESS\",\n \"IS_EQUAL_OR_LESS\"\n ]\n },\n \"isRequired\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"value\": \"\",\n \"fields\": [\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"MULTILINE\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS_NOT\",\n \"GREATER_THAN\"\n ]\n },\n \"isRequired\": \"\"\n },\n {\n \"field\": {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"TEXT\",\n \"regex\": \"\",\n \"isEnabled\": 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"{{baseUrl}}/ccaas/2/conversation-forms/forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0c571158-61a7-49ac-b48d-ed9a32b75a43" }, { "id": "86018ae5-9632-4ac6-86f7-d136c4920698", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": 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"{{baseUrl}}/ccaas/2/conversation-forms/forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9be57041-36ac-4dcc-9fce-06f7d0adb132" }, { "id": "2df5c0a0-4bbe-4a43-8d94-d8ff01981e19", "name": "Not found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\",\n \"conditions\": [\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n },\n {\n \"conditionalFields\": [\n {\n \"fieldId\": \"\",\n \"isRequired\": \"\"\n }\n ],\n \"value\": \"\",\n \"id\": \"\"\n }\n ]\n }\n ],\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"isDefault\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": 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"{{baseUrl}}/ccaas/2/conversation-forms/forms", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "forms" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-028c7f3a-7234-49b0-aefa-d122b223e975" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eca4185f-8459-4922-83e7-8a311b9ca0f4" } ], "id": "534988cf-2ae2-48ef-9a20-1e4992993486", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": 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"application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-04f89fe8-4884-4ee2-aef2-571e34c6f8e9" }, { "id": "24f2851b-e712-40a7-bd01-3a5c4c398821", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-24f2851b-e712-40a7-bd01-3a5c4c398821" }, { "id": "2543fc01-7cb2-47d9-ba64-9791b1f4318c", "name": "Not found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2543fc01-7cb2-47d9-ba64-9791b1f4318c" }, { "id": "db79c599-0bfd-4a9b-b966-333032470c06", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-db79c599-0bfd-4a9b-b966-333032470c06" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-28f2adab-110b-49d3-a1cb-d3ba26ced68f" }, { "name": "Delete field", "id": "29d24f00-e3ef-4e61-a40b-44de99d9b6c4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "id": "ff928f8c-150e-47f1-b63b-52e2c720357f", "key": "id", "value": "", "description": "(Required) Id of the field being deleted." } ] }, "description": "Use this method to delete the field. \nDeleting a field will remove associated agent inputs in all non-closed conversations. This operation cannot be reverted!" }, "response": [ { "id": "2f3302b7-b8c3-48b2-a4b8-eb0bcbfa5e9f", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2f3302b7-b8c3-48b2-a4b8-eb0bcbfa5e9f" }, { "id": "dfd85299-49c8-4504-9191-0c9420611b80", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dfd85299-49c8-4504-9191-0c9420611b80" }, { "id": "b1a37836-c5b6-4b72-94cb-d969f12a3d96", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b1a37836-c5b6-4b72-94cb-d969f12a3d96" }, { "id": "8a7ae725-dfe8-49b0-8580-6f9c64016402", "name": "Not found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8a7ae725-dfe8-49b0-8580-6f9c64016402" }, { "id": "73128e57-3686-439a-ba0b-2fa3227faa6a", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-73128e57-3686-439a-ba0b-2fa3227faa6a" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-29d24f00-e3ef-4e61-a40b-44de99d9b6c4" } ], "id": "451ef4c2-bdf1-4a48-a11b-941114a593aa", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-451ef4c2-bdf1-4a48-a11b-941114a593aa" }, { "name": "Get fields", "id": "03de38d8-48ac-48b6-925f-7c53c0bf9388", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ], "query": [ { "description": "Optional filter. Field title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get a list of fields with pagination and filtering options. Using a filter is optional. The result can be filtered by one or many optional filters described in the parameters." }, "response": [ { "id": "144d95ff-0fb2-4502-9278-369e13a967a9", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ], "query": [ { "description": "Optional filter. Field title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"items\": [\n {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"CHECKBOX\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"AFTER_OR_ON\",\n \"LESS_THAN\"\n ]\n },\n {\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"IS\",\n \"IS_EQUAL_OR_LESS\"\n ]\n }\n ],\n \"pagination\": {\n \"totalItems\": \"\",\n \"page\": \"\",\n \"limit\": \"\",\n \"orderBy\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-144d95ff-0fb2-4502-9278-369e13a967a9" }, { "id": "558811a4-196e-4741-8182-5edbb377b934", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ], "query": [ { "description": "Optional filter. Field title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-558811a4-196e-4741-8182-5edbb377b934" }, { "id": "d785df15-2ca8-44e2-91fd-1daba22f8f2a", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ], "query": [ { "description": "Optional filter. Field title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d785df15-2ca8-44e2-91fd-1daba22f8f2a" }, { "id": "ba9dfe84-aca6-46b8-8e2e-ff8e8689e755", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ], "query": [ { "description": "Optional filter. Field title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ba9dfe84-aca6-46b8-8e2e-ff8e8689e755" }, { "id": "313353b9-6705-4b5c-bb8b-a60dde7aedcb", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ], "query": [ { "description": "Optional filter. Field title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-313353b9-6705-4b5c-bb8b-a60dde7aedcb" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-03de38d8-48ac-48b6-925f-7c53c0bf9388" }, { "name": "Create field", "id": "9de76725-2bfb-4e97-9fa5-0d50a369819a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ] }, "description": "Use this method to create a field." }, "response": [ { "id": "eed35554-464f-4eb1-9ba9-fe8e450ab517", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"title\": \"\",\n \"type\": \"INTNUMBER\",\n \"regex\": \"\",\n \"isEnabled\": \"\",\n \"isDefault\": \"\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"operators\": [\n \"AFTER\",\n \"DOESNT_CONTAIN\"\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eed35554-464f-4eb1-9ba9-fe8e450ab517" }, { "id": "d5b746d2-9f49-40ac-9476-57058febc40b", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d5b746d2-9f49-40ac-9476-57058febc40b" }, { "id": "1e1bcf36-edcd-4be4-ba3a-fdcc3856cb40", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1e1bcf36-edcd-4be4-ba3a-fdcc3856cb40" }, { "id": "8a01b6f2-6446-4c30-941a-096b3b13eab2", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8a01b6f2-6446-4c30-941a-096b3b13eab2" }, { "id": "26e7a805-8db9-4300-ac9c-532375333380", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"isEnabled\": \"\",\n \"title\": \"\",\n \"type\": \"DATE\",\n \"options\": [\n \"\",\n \"\"\n ],\n \"regex\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/fields", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "fields" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-26e7a805-8db9-4300-ac9c-532375333380" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9de76725-2bfb-4e97-9fa5-0d50a369819a" } ], "id": "973a1a73-fd47-4907-a154-31040734845e", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-973a1a73-fd47-4907-a154-31040734845e" }, { "name": "triggers", "item": [ { "name": "{id}", "item": [ { "name": "Get trigger", "id": "13454871-0446-4bc9-8547-6355c2bd8afd", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "id": "d2fb9d92-86d7-4eb5-9f3e-f341a433c7ce", "key": "id", "value": "", "description": "(Required) Id of the trigger." } ] }, "description": "Use this method to get a single trigger. " }, "response": [ { "id": "a2994dde-40d6-4bfd-975b-cc3a91449de0", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a2994dde-40d6-4bfd-975b-cc3a91449de0" }, { "id": "57fcc1b7-7217-41e3-8257-ca30b486cb5c", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-57fcc1b7-7217-41e3-8257-ca30b486cb5c" }, { "id": "e6839225-08f9-4a9a-9940-3253be40aaa6", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e6839225-08f9-4a9a-9940-3253be40aaa6" }, { "id": "5a2fd364-20c4-4c39-a914-6d49826bea84", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5a2fd364-20c4-4c39-a914-6d49826bea84" }, { "id": "5e4480fb-95d2-43a8-9c1e-9d70b7bc0818", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5e4480fb-95d2-43a8-9c1e-9d70b7bc0818" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-13454871-0446-4bc9-8547-6355c2bd8afd" }, { "name": "Update trigger", "id": "ab1e0a1d-c64f-4ddc-98bf-eb7491ff0e50", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "id": "a92667e5-dc26-4dd7-b767-f33c36aad8af", "key": "id", "value": "", "description": "(Required) Id of the trigger to update." } ] }, "description": "Use this method to update a trigger. Triggers between 'old' and 'new' position will be set automatically \u00b1 one position. More info" }, "response": [ { "id": "28a04d71-4982-4b02-8f76-866e326a7515", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-28a04d71-4982-4b02-8f76-866e326a7515" }, { "id": "70f83ddd-b548-432e-8847-3446ab5522f1", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-70f83ddd-b548-432e-8847-3446ab5522f1" }, { "id": "79df4dbc-3bb4-46c6-be5a-78fedf69f404", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-79df4dbc-3bb4-46c6-be5a-78fedf69f404" }, { "id": "84adcb87-c820-4f9a-9086-6c47072fc023", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-84adcb87-c820-4f9a-9086-6c47072fc023" }, { "id": "8ce99846-9ea7-4d3e-a7e3-ec78eccd1a9f", "name": "Not found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8ce99846-9ea7-4d3e-a7e3-ec78eccd1a9f" }, { "id": "fdb468f0-8595-4764-adfa-9a1dcc05ff62", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fdb468f0-8595-4764-adfa-9a1dcc05ff62" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ab1e0a1d-c64f-4ddc-98bf-eb7491ff0e50" }, { "name": "Delete trigger", "id": "ae3fb5bf-81f9-4ffb-a7df-0bc485a36024", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "id": "b4752acb-b1bd-431e-b33d-716b7fa3a739", "key": "id", "value": "", "description": "(Required) Id of the trigger to delete." } ] }, "description": "Use this method to delete a trigger." }, "response": [ { "id": "0e6d034b-960b-4897-bafe-07718223c333", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": 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}\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b76eabd8-9dd3-41e3-8b78-24354b186dd0" }, { "id": "da80e9f8-a965-4588-8467-ba8d141983a3", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n 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"35240-de03d4da-964b-4a2a-ac3f-19d623af3281" }, { "id": "38b5d46f-0ef6-478e-8394-3591137a5037", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-38b5d46f-0ef6-478e-8394-3591137a5037" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ae3fb5bf-81f9-4ffb-a7df-0bc485a36024" }, { "name": "Patch trigger", "id": "504de4a8-bcea-4e90-aa48-c5c6372b2d0d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "id": "4eaab613-3338-4d4a-ac2b-5062d06dfa8a", "key": "id", "value": "", "description": "(Required) Id of the trigger to patch." } ] }, "description": "Use this method to patch a trigger. Triggers between 'old' and 'new' position will be set automatically \u00b1 one position.\n More info" }, "response": [ { "id": "b9b5b635-83a0-426e-b48a-8adeb896c0db", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b9b5b635-83a0-426e-b48a-8adeb896c0db" }, { "id": "2a85fe03-9be3-4030-a35f-f74c0c089488", "name": "Bad request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2a85fe03-9be3-4030-a35f-f74c0c089488" }, { "id": "cf815621-03a3-47db-8e0c-5745b731baf3", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cf815621-03a3-47db-8e0c-5745b731baf3" }, { "id": "cfe7fdb0-7c90-4f65-8060-2ed7a376fc64", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cfe7fdb0-7c90-4f65-8060-2ed7a376fc64" }, { "id": "48983b6a-4720-485f-abe2-379126c7cd7b", "name": "Not found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-48983b6a-4720-485f-abe2-379126c7cd7b" }, { "id": "0cfee342-a4e6-45b1-a79e-48ca61d472be", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0cfee342-a4e6-45b1-a79e-48ca61d472be" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-504de4a8-bcea-4e90-aa48-c5c6372b2d0d" } ], "id": "9354e67e-f4a9-4226-ab73-7c82901f5163", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-9354e67e-f4a9-4226-ab73-7c82901f5163" }, { "name": "Get triggers", "id": "41f83ce6-e7c1-4daf-801f-14e0449b1ea0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers" ], "query": [ { "description": "Optional filter. Trigger title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] }, "description": "Use this method to get a list of triggers with pagination and filtering options. Using a filter is optional. The result can be filtered by one or many optional filter described in the parameters." }, "response": [ { "id": "387247f7-e04d-40a9-a4cb-9f389a3f37d8", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers?title=&limit=10&page=0&orderBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers" ], "query": [ { "description": "Optional filter. Trigger title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. 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Trigger title.", "key": "title", "value": "" }, { "description": "Size of the result page.", "key": "limit", "value": "10" }, { "description": "Number of the current page.", "key": "page", "value": "0" }, { "description": "This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.", "key": "orderBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-813c78c2-e204-4aed-b094-bb63a9f27fbc" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-41f83ce6-e7c1-4daf-801f-14e0449b1ea0" }, { "name": "Create trigger", "id": "250b0a82-55f1-41c7-8ae3-5767a6a6220a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers" ] }, "description": "The create trigger method creates a new trigger at the first order position in the existing setup. 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First trigger matching the conversation will be used. \n More info" }, "response": [ { "id": "0a7943b3-3edb-4c56-92c2-3caf6dca34fd", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": 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\"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7f313e8f-f7e9-420c-8582-6c4621433bac" }, { "id": "48e37368-4cc3-488b-8986-46a1fc217e3c", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"expression\": {\n \"pariatur_37e\": {},\n \"aliquab8\": {},\n \"dolore_\": {},\n \"aute_3\": {},\n \"ada0f\": {}\n },\n \"formId\": \"\",\n \"title\": \"\",\n \"orderIndex\": \"\",\n \"isEnabled\": \"\",\n \"timesTriggered\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversation-forms/triggers", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversation-forms", "triggers" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-48e37368-4cc3-488b-8986-46a1fc217e3c" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-250b0a82-55f1-41c7-8ae3-5767a6a6220a" } ], "id": "673339db-b983-4acc-aa0d-f2a581859973", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-673339db-b983-4acc-aa0d-f2a581859973" } ], "id": "94598ab3-b186-4b07-bd4f-33fbdc5339b5", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-94598ab3-b186-4b07-bd4f-33fbdc5339b5" }, { "name": "conversations", "item": [ { "name": "{conversationId}", "item": [ { "name": "form", "item": [ { "name": "{id}", "item": [ { "name": "Delete disposition", "id": "3468ad20-e58d-4b82-80a1-7a638caf6ba6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", ":id" ], "variable": [ { "id": "8fe11ce8-56c5-48aa-9ef9-5c40cd469711", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation." }, { "id": "b947e260-c2d4-42c1-8b53-ba545dddb0a3", "key": "id", "value": "", "description": "(Required) Id of the disposition being deleted." } ] }, "description": "Use this method to delete an agent input to a field from a conversation." }, "response": [ { "id": "28d2d295-c20a-4886-918c-31ecac71ac47", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", ":id" ], "variable": [ { "key": "conversationId" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-28d2d295-c20a-4886-918c-31ecac71ac47" }, { "id": "b2f3c238-dc61-4b5f-9aa8-b9a87f6312cb", "name": "Bad request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", ":id" ], "variable": [ { "key": "conversationId" }, { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b2f3c238-dc61-4b5f-9aa8-b9a87f6312cb" }, { "id": "8a4887e5-6017-4659-b2cd-ceb16e9159e7", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", ":id" ], "variable": [ { "key": "conversationId" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8a4887e5-6017-4659-b2cd-ceb16e9159e7" }, { "id": "a19e1362-624d-48d9-b155-7c22c6579c19", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", ":id" ], "variable": [ { "key": "conversationId" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a19e1362-624d-48d9-b155-7c22c6579c19" }, { "id": "829713e9-2d4c-48de-be34-81805156d64a", "name": "Not found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", ":id" ], "variable": [ { "key": "conversationId" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-829713e9-2d4c-48de-be34-81805156d64a" }, { "id": "75a24b33-a1b0-4bd7-9b47-219699cd2450", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", ":id" ], "variable": [ { "key": "conversationId" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-75a24b33-a1b0-4bd7-9b47-219699cd2450" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3468ad20-e58d-4b82-80a1-7a638caf6ba6" } ], "id": "cf9c87f7-1cd9-46fc-a2b1-67859f410b06", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-cf9c87f7-1cd9-46fc-a2b1-67859f410b06" }, { "name": "assign", "item": [ { "name": "Assign form to conversation", "id": "7df8ba79-e4da-4b08-9563-21c02636481e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/assign?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "assign" ], "query": [ { "description": "(Required) Id of the form to assign.", "key": "formId", "value": "" } ], "variable": [ { "id": "246970aa-c286-40ec-bbce-1a5537df8d37", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation." } ] }, "description": "Use this method to assign form to a conversation. " }, "response": [ { "id": "2c9e3819-0148-4b75-995c-a4f4a75bc91f", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/assign?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "assign" ], "query": [ { "description": "(Required) Id of the form to assign.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2c9e3819-0148-4b75-995c-a4f4a75bc91f" }, { "id": "4502a55f-d3f4-4120-8422-16e3f806ae48", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/assign?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "assign" ], "query": [ { "description": "(Required) Id of the form to assign.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4502a55f-d3f4-4120-8422-16e3f806ae48" }, { "id": "c3073ea8-3c20-4d78-be81-c0e8ad19fd29", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/assign?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "assign" ], "query": [ { "description": "(Required) Id of the form to assign.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c3073ea8-3c20-4d78-be81-c0e8ad19fd29" }, { "id": "8c87bb4e-026b-4668-afaa-271ee6a2458d", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/assign?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "assign" ], "query": [ { "description": "(Required) Id of the form to assign.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8c87bb4e-026b-4668-afaa-271ee6a2458d" }, { "id": "ad2470ba-9a4d-4754-aaa4-c5c21a354395", "name": "Not found", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/assign?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "assign" ], "query": [ { "description": "(Required) Id of the form to assign.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ad2470ba-9a4d-4754-aaa4-c5c21a354395" }, { "id": "8e3d50ee-06ae-4b1b-9bf0-c11e78c982d2", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/assign?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "assign" ], "query": [ { "description": "(Required) Id of the form to assign.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8e3d50ee-06ae-4b1b-9bf0-c11e78c982d2" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7df8ba79-e4da-4b08-9563-21c02636481e" } ], "id": "3a5f42ec-bd75-4392-8361-e211b01c324a", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-3a5f42ec-bd75-4392-8361-e211b01c324a" }, { "name": "unassign", "item": [ { "name": "Un-assign form from conversation", "id": "09a79871-a186-4a87-8a50-40b15abe02ea", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/unassign", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "unassign" ], "variable": [ { "id": "06e5ada0-fd92-4eba-ae28-8b6f92c13318", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation." } ] }, "description": "Use this method to remove a form from a given conversation. Un-assign is implemented by setting the formId property of the Conversation to null." }, "response": [ { "id": "9d488bf9-a228-47ba-9c99-916d9b1daebf", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/unassign", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "unassign" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9d488bf9-a228-47ba-9c99-916d9b1daebf" }, { "id": "d4068725-1fbd-47d1-9d1b-8e3cf31bd98c", "name": "Bad request", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/unassign", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "unassign" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d4068725-1fbd-47d1-9d1b-8e3cf31bd98c" }, { "id": "2d23bac6-5f2b-49ba-a4fe-503fde6e70ec", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/unassign", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "unassign" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2d23bac6-5f2b-49ba-a4fe-503fde6e70ec" }, { "id": "28658c1d-08bc-4788-b371-c883e05f2f3d", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/unassign", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "unassign" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-28658c1d-08bc-4788-b371-c883e05f2f3d" }, { "id": "8557a1d5-abd6-4bb6-bb15-5ee4671ebd08", "name": "Not found", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/unassign", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "unassign" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8557a1d5-abd6-4bb6-bb15-5ee4671ebd08" }, { "id": "ca54b238-cd2c-471a-a3c0-f9d566aa6358", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form/unassign", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form", "unassign" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ca54b238-cd2c-471a-a3c0-f9d566aa6358" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-09a79871-a186-4a87-8a50-40b15abe02ea" } ], "id": "7294c2cd-5830-48dc-9796-567e18db7792", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-7294c2cd-5830-48dc-9796-567e18db7792" }, { "name": "Get dispositions", "id": "133278f6-a3c7-4c1b-b306-92c2ac58791f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "query": [ { "description": "Id of the form. If none provided, the one currently assigned to a conversation is used.", "key": "formId", "value": "" } ], "variable": [ { "id": "0ee15e30-11c3-4d47-abde-fc1321c65505", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation." } ] }, "description": "Use this method to get a conversation form with attached fields and values. " }, "response": [ { "id": "7137a8be-07e4-4fec-ae38-75b2ca8b1b8f", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "query": [ { "description": "Id of the form. If none provided, the one currently assigned to a conversation is used.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"conversationId\": \"\",\n \"formId\": \"\",\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"dispositionId\": \"\",\n \"dispositionValue\": \"\"\n },\n {\n \"fieldId\": \"\",\n \"dispositionId\": \"\",\n \"dispositionValue\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7137a8be-07e4-4fec-ae38-75b2ca8b1b8f" }, { "id": "3f56d6e6-71ef-4de2-986c-5a43bda48a2a", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "query": [ { "description": "Id of the form. If none provided, the one currently assigned to a conversation is used.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3f56d6e6-71ef-4de2-986c-5a43bda48a2a" }, { "id": "6cd74b03-9c3e-4b33-b5de-edf629078cc0", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "query": [ { "description": "Id of the form. If none provided, the one currently assigned to a conversation is used.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6cd74b03-9c3e-4b33-b5de-edf629078cc0" }, { "id": "51db9217-d0ae-4db0-aec0-25d079253815", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "query": [ { "description": "Id of the form. If none provided, the one currently assigned to a conversation is used.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-51db9217-d0ae-4db0-aec0-25d079253815" }, { "id": "621a916e-720e-4137-a7b7-439024378c69", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form?formId=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "query": [ { "description": "Id of the form. If none provided, the one currently assigned to a conversation is used.", "key": "formId", "value": "" } ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-621a916e-720e-4137-a7b7-439024378c69" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-133278f6-a3c7-4c1b-b306-92c2ac58791f" }, { "name": "Update or insert dispositions", "id": "89183815-6e4a-474a-a899-02371e3a0804", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"value\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "variable": [ { "id": "55cfd94b-ce4a-4d81-a268-734d2fd68b8b", "key": "conversationId", "value": "", "description": "(Required) Id of the conversation." } ] }, "description": "Use this method to create or update field value for a conversation. Method overwrites old dispositions." }, "response": [ { "id": "eadf56a5-53c4-48a1-9cb8-e7741b8984be", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"value\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eadf56a5-53c4-48a1-9cb8-e7741b8984be" }, { "id": "a8491e5e-d692-44ce-ba31-13d37bc2a16c", "name": "Bad request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"value\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a8491e5e-d692-44ce-ba31-13d37bc2a16c" }, { "id": "a4952d55-9bfb-4c60-829d-d4bbdfc01032", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"value\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a4952d55-9bfb-4c60-829d-d4bbdfc01032" }, { "id": "e2e1c753-84a3-49f1-9c5e-7f89efc4975a", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"value\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e2e1c753-84a3-49f1-9c5e-7f89efc4975a" }, { "id": "d178b894-1e51-4bbb-86a8-772d17126778", "name": "Not found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"value\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statusCode\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d178b894-1e51-4bbb-86a8-772d17126778" }, { "id": "48978777-9c26-4a8f-aae1-0b3418b5a925", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"fields\": [\n {\n \"fieldId\": \"\",\n \"value\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/2/conversations/:conversationId/form", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "2", "conversations", ":conversationId", "form" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-48978777-9c26-4a8f-aae1-0b3418b5a925" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-89183815-6e4a-474a-a899-02371e3a0804" } ], "id": "8a559d54-a473-4b95-bdd5-854289a036bc", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-8a559d54-a473-4b95-bdd5-854289a036bc" } ], "id": "4728836e-d137-45a6-b3df-100640a62f9e", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-4728836e-d137-45a6-b3df-100640a62f9e" } ], "id": "31e7896f-a9e7-45be-bd89-b21f43c8df90", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-31e7896f-a9e7-45be-bd89-b21f43c8df90" } ], "id": "e6fa3794-aa1a-4862-9b69-f4b2e4f666eb", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-e6fa3794-aa1a-4862-9b69-f4b2e4f666eb" }, { "name": "voice", "item": [ { "name": "2", "item": [ { "name": "outbound-call-conversation", "item": [ { "name": "Create outbound call conversation", "id": "00064ef8-5caa-42b2-8c1b-8261476c4ad4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"from\": \"\",\n \"to\": \"\",\n \"voiceClientType\": \"PSTN\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/outbound-call-conversation", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "outbound-call-conversation" ] }, "description": "Use this method to create a conversation associated with an outbound call. Expected usage is to trigger this endpoint and then start a call using the RTC SDK callConversations method. The created conversation ID is required when using the callConversations method to trigger an outbound call. Another option is to use the ID of a previously created call conversation. More info." }, "response": [ { "id": "459f46c5-3b09-47ec-be6e-b7f6c054ec77", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"from\": \"\",\n \"to\": \"\",\n \"voiceClientType\": \"PSTN\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/outbound-call-conversation", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "outbound-call-conversation" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"agentId\": \"\",\n \"from\": \"\",\n \"to\": \"\",\n \"conversationId\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-459f46c5-3b09-47ec-be6e-b7f6c054ec77" }, { "id": "428862bf-e994-4849-a25e-33bdaeea4418", "name": "Bad Request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"from\": \"\",\n \"to\": \"\",\n \"voiceClientType\": \"PSTN\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/outbound-call-conversation", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "outbound-call-conversation" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-428862bf-e994-4849-a25e-33bdaeea4418" }, { "id": "5cdf4549-7f2a-4eb7-82b1-01fa04e83561", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"from\": \"\",\n \"to\": \"\",\n \"voiceClientType\": \"PSTN\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/outbound-call-conversation", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "outbound-call-conversation" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5cdf4549-7f2a-4eb7-82b1-01fa04e83561" }, { "id": "1cb04ee5-b7c5-45ed-b089-be91f6dc166a", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"from\": \"\",\n \"to\": \"\",\n \"voiceClientType\": \"PSTN\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/outbound-call-conversation", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "outbound-call-conversation" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1cb04ee5-b7c5-45ed-b089-be91f6dc166a" }, { "id": "b5e85212-9a27-447f-b291-4edab767f257", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"from\": \"\",\n \"to\": \"\",\n \"voiceClientType\": \"PSTN\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/outbound-call-conversation", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "outbound-call-conversation" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b5e85212-9a27-447f-b291-4edab767f257" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-00064ef8-5caa-42b2-8c1b-8261476c4ad4" } ], "id": "69503db2-2f3a-4a6b-b93f-c3fe98014a89", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-69503db2-2f3a-4a6b-b93f-c3fe98014a89" }, { "name": "waiting-strategies", "item": [ { "name": "{id}", "item": [ { "name": "Get waiting strategy", "id": "61f46864-33c3-4d72-b5b2-943ee3450cdf", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "id": "8a905cf2-a87d-47de-89d4-c793797139d8", "key": "id", "value": "", "description": "(Required) Id of the Waiting Strategy to get." } ] }, "description": "Use this method to retrieve a waiting strategy by its Id. More info." }, "response": [ { "id": "a155ebfb-dabe-42ef-a0ce-1c8c7e426c0c", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"maximumWaitTime\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n },\n \"greetingMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"FILE\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n },\n \"collectables\": [\n {\n \"action\": \"RETURN_TO_IVR\",\n \"code\": \"\",\n \"value\": \"\"\n },\n {\n \"action\": \"CALLBACK\",\n \"code\": \"\",\n \"value\": \"\"\n }\n ],\n \"collectDuration\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"callbackConfirmationMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"maximumWaitTimeMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"conditionType\": \"SENDER\",\n \"condition\": {},\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a155ebfb-dabe-42ef-a0ce-1c8c7e426c0c" }, { "id": "a2b62d24-1008-4ba1-a1db-d2d47ac04ff0", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a2b62d24-1008-4ba1-a1db-d2d47ac04ff0" }, { "id": "02e7d20e-e562-469b-8d78-1901fb333e70", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-02e7d20e-e562-469b-8d78-1901fb333e70" }, { "id": "61008ec1-fbf1-4227-84c1-a6cf837e52e4", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-61008ec1-fbf1-4227-84c1-a6cf837e52e4" }, { "id": "425760c8-6392-4daf-a2e1-ff192fab7b35", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-425760c8-6392-4daf-a2e1-ff192fab7b35" }, { "id": "59f163bd-fb79-42d7-88dc-62d2dfaf9ef4", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-59f163bd-fb79-42d7-88dc-62d2dfaf9ef4" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-61f46864-33c3-4d72-b5b2-943ee3450cdf" }, { "name": "Update waiting strategy", "id": "78502bdf-a781-4fd9-95d0-bcf02ac06cea", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": {},\n \"conditionType\": \"QUEUE\",\n \"maximumWaitTime\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n },\n \"name\": \"\",\n \"greetingMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"FILE\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": 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\"\"\n }\n ],\n \"collectDuration\": {\n \"unit\": \"HOURS\",\n \"value\": \"\"\n }\n },\n \"maximumWaitTimeMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-87b1f018-19cc-4ba3-b3d9-c6b192dad645" }, { "id": "956fc49c-2da7-4607-bfad-a945dc3f7609", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": {},\n \"conditionType\": \"QUEUE\",\n \"maximumWaitTime\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n },\n \"name\": \"\",\n \"greetingMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"FILE\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"HOURS\",\n \"value\": \"\"\n },\n \"collectables\": [\n {\n \"action\": \"CALLBACK\",\n \"code\": \"\",\n \"value\": \"\"\n },\n {\n \"action\": \"RETURN_TO_IVR\",\n \"code\": \"\",\n \"value\": \"\"\n }\n ],\n \"collectDuration\": {\n \"unit\": \"HOURS\",\n \"value\": \"\"\n }\n },\n \"maximumWaitTimeMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-956fc49c-2da7-4607-bfad-a945dc3f7609" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-78502bdf-a781-4fd9-95d0-bcf02ac06cea" }, { "name": "Delete waiting strategy", "id": "bbf156ef-7900-4f74-a568-1fadde8621ce", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "id": "634d8565-03a3-4b83-b1e8-20af15b16579", "key": "id", "value": "", "description": "(Required) Id of the Waiting Strategy being deleted." } ] }, "description": "Use this method to delete a waiting strategy by its Id. More info." }, "response": [ { "id": "b9e85563-5d7b-427e-97fd-baaca7a9497c", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b9e85563-5d7b-427e-97fd-baaca7a9497c" }, { "id": "4917c885-1610-4b9a-be2e-420ce9912820", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4917c885-1610-4b9a-be2e-420ce9912820" }, { "id": "89cf141a-ea50-448b-81cf-ec35ad9c18d3", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-89cf141a-ea50-448b-81cf-ec35ad9c18d3" }, { "id": "8210f881-6932-487c-83c1-70289a07391b", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8210f881-6932-487c-83c1-70289a07391b" }, { "id": "16327643-4591-4121-be53-cf4bed440027", "name": "Too Many Requests", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-16327643-4591-4121-be53-cf4bed440027" }, { "id": "32db904a-5849-430d-b805-7b324f274d05", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-32db904a-5849-430d-b805-7b324f274d05" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bbf156ef-7900-4f74-a568-1fadde8621ce" } ], "id": "80fb0f2c-5805-4a28-b596-3c626d79bc7f", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-80fb0f2c-5805-4a28-b596-3c626d79bc7f" }, { "name": "Get all waiting strategies", "id": "a3c8c1d2-4d13-4899-ae11-268a5085b59d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies?queueId=&pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies" ], "query": [ { "description": "Optional filter. Queue id.", "key": "queueId", "value": "" }, { "description": "Optional filter. Page number.", "key": "pageNumber", "value": "" }, { "description": "Optional filter. Page size.", "key": "pageSize", "value": "" }, { "description": "Optional filter. This parameter is used to order your results. If an order is not given, the default order DESC will be applied. Supported values are ASC and DESC.", "key": "sortDirection", "value": "" }, { "description": "Optional filter. This parameter is used to specify sort criteria. If a criteria is not given, the default criteria CREATED_AT will be applied. Supported values are NAME and CREATED_AT.", "key": "sortBy", "value": "" } ] }, "description": "Use this method to retrieve all waiting strategies. More info." }, "response": [ { "id": "44a957f1-f818-4779-84db-fd06b12c8f84", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies?queueId=&pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies" ], "query": [ { "description": "Optional filter. Queue id.", "key": "queueId", "value": "" }, { "description": "Optional filter. Page number.", "key": "pageNumber", "value": "" }, { "description": "Optional filter. Page size.", "key": "pageSize", "value": "" }, { "description": "Optional filter. This parameter is used to order your results. If an order is not given, the default order DESC will be applied. Supported values are ASC and DESC.", "key": "sortDirection", "value": "" }, { "description": "Optional filter. This parameter is used to specify sort criteria. If a criteria is not given, the default criteria CREATED_AT will be applied. Supported values are NAME and CREATED_AT.", "key": "sortBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"maximumWaitTime\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n },\n \"greetingMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"FILE\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n },\n \"collectables\": [\n {\n \"action\": \"RETURN_TO_IVR\",\n \"code\": \"\",\n \"value\": \"\"\n },\n {\n \"action\": \"CALLBACK\",\n \"code\": \"\",\n \"value\": \"\"\n }\n ],\n \"collectDuration\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"callbackConfirmationMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"maximumWaitTimeMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"conditionType\": \"SENDER\",\n \"condition\": {},\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-44a957f1-f818-4779-84db-fd06b12c8f84" }, { "id": "88d872a3-36d8-4670-8ecb-10a8aa4180c9", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies?queueId=&pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies" ], "query": [ { "description": "Optional filter. Queue id.", "key": "queueId", "value": "" }, { "description": "Optional filter. Page number.", "key": "pageNumber", "value": "" }, { "description": "Optional filter. Page size.", "key": "pageSize", "value": "" }, { "description": "Optional filter. This parameter is used to order your results. If an order is not given, the default order DESC will be applied. Supported values are ASC and DESC.", "key": "sortDirection", "value": "" }, { "description": "Optional filter. This parameter is used to specify sort criteria. If a criteria is not given, the default criteria CREATED_AT will be applied. Supported values are NAME and CREATED_AT.", "key": "sortBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-88d872a3-36d8-4670-8ecb-10a8aa4180c9" }, { "id": "94db73e3-c64b-46c6-bcd0-b2bf04e81fd7", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies?queueId=&pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies" ], "query": [ { "description": "Optional filter. Queue id.", "key": "queueId", "value": "" }, { "description": "Optional filter. Page number.", "key": "pageNumber", "value": "" }, { "description": "Optional filter. Page size.", "key": "pageSize", "value": "" }, { "description": "Optional filter. This parameter is used to order your results. If an order is not given, the default order DESC will be applied. Supported values are ASC and DESC.", "key": "sortDirection", "value": "" }, { "description": "Optional filter. This parameter is used to specify sort criteria. If a criteria is not given, the default criteria CREATED_AT will be applied. Supported values are NAME and CREATED_AT.", "key": "sortBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-94db73e3-c64b-46c6-bcd0-b2bf04e81fd7" }, { "id": "f90478fe-08c5-4ccb-a750-77e6f48fa1ef", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies?queueId=&pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies" ], "query": [ { "description": "Optional filter. Queue id.", "key": "queueId", "value": "" }, { "description": "Optional filter. Page number.", "key": "pageNumber", "value": "" }, { "description": "Optional filter. Page size.", "key": "pageSize", "value": "" }, { "description": "Optional filter. This parameter is used to order your results. If an order is not given, the default order DESC will be applied. Supported values are ASC and DESC.", "key": "sortDirection", "value": "" }, { "description": "Optional filter. This parameter is used to specify sort criteria. If a criteria is not given, the default criteria CREATED_AT will be applied. Supported values are NAME and CREATED_AT.", "key": "sortBy", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f90478fe-08c5-4ccb-a750-77e6f48fa1ef" }, { "id": "0e5fe196-3747-4c31-8465-a97b21a59d7f", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies?queueId=&pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies" ], "query": [ { "description": "Optional filter. Queue id.", "key": "queueId", "value": "" }, { "description": "Optional filter. Page number.", "key": "pageNumber", "value": "" }, { "description": "Optional filter. Page size.", "key": "pageSize", "value": "" }, { "description": "Optional filter. This parameter is used to order your results. If an order is not given, the default order DESC will be applied. Supported values are ASC and DESC.", "key": "sortDirection", "value": "" }, { "description": "Optional filter. This parameter is used to specify sort criteria. If a criteria is not given, the default criteria CREATED_AT will be applied. 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\"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"HOURS\",\n \"value\": \"\"\n },\n \"collectables\": [\n {\n \"action\": \"CALLBACK\",\n \"code\": \"\",\n \"value\": \"\"\n },\n {\n \"action\": \"RETURN_TO_IVR\",\n \"code\": \"\",\n \"value\": \"\"\n }\n ],\n \"collectDuration\": {\n \"unit\": \"HOURS\",\n \"value\": \"\"\n }\n },\n \"maximumWaitTimeMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/waiting-strategies", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "waiting-strategies" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-24910336-a066-4754-b6bf-8adf96d5ecf7" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-424fce10-642b-4fa7-a641-d58d5ec16f35" } ], "id": "94b9e99e-2528-4e38-b284-9586de9fe658", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-94b9e99e-2528-4e38-b284-9586de9fe658" }, { "name": "account-recording-config", "item": [ { "name": "Get account recording configuration", "id": "4651524d-513b-4b48-8311-79e8c2a2c290", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] }, "description": "Use this method to retrieve the account recording configuration. More info." }, "response": [ { "id": "acdfb8f6-70d3-40a7-ba3e-9b37d584130e", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-acdfb8f6-70d3-40a7-ba3e-9b37d584130e" }, { "id": "495c236e-6ea1-4d0a-a08a-0c00b31dbafb", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-495c236e-6ea1-4d0a-a08a-0c00b31dbafb" }, { "id": "28a975dd-373e-418b-a0a1-65957e503c6d", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-28a975dd-373e-418b-a0a1-65957e503c6d" }, { "id": "3b92aac2-c867-4236-8a6b-7cd230a053ba", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3b92aac2-c867-4236-8a6b-7cd230a053ba" }, { "id": "73d1c0fe-dd72-4a24-bdd7-cde9bf9bd4a8", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-73d1c0fe-dd72-4a24-bdd7-cde9bf9bd4a8" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4651524d-513b-4b48-8311-79e8c2a2c290" }, { "name": "Update account recording configuration", "id": "a0c35b43-01ad-46be-9b6e-16b35be7d12b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] }, "description": "Use this method to create or update an account recording configuration. More info." }, "response": [ { "id": "c5fece92-3fb3-4672-94ed-effa7e85d1eb", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c5fece92-3fb3-4672-94ed-effa7e85d1eb" }, { "id": "f93601a3-762e-4484-a359-061494992597", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f93601a3-762e-4484-a359-061494992597" }, { "id": "2aeaa614-f223-400f-9e85-c0b3a651f2ad", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2aeaa614-f223-400f-9e85-c0b3a651f2ad" }, { "id": "bd1ff294-b9ce-417e-9b6b-09a0ef79f031", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bd1ff294-b9ce-417e-9b6b-09a0ef79f031" }, { "id": "56b36f7e-50dd-49bf-8aa6-1cd7d8c95060", "name": "Too Many Requests", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-56b36f7e-50dd-49bf-8aa6-1cd7d8c95060" }, { "id": "45a42e07-b144-4c6e-8b7e-2a031a535051", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-45a42e07-b144-4c6e-8b7e-2a031a535051" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a0c35b43-01ad-46be-9b6e-16b35be7d12b" }, { "name": "Create account recording configuration", "id": "4ea02057-80f0-4180-94af-0a33612787d4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] }, "description": "Use this method to create an account recording configuration. More info." }, "response": [ { "id": "ede46e7e-cec1-4946-a870-0af9951226b8", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ede46e7e-cec1-4946-a870-0af9951226b8" }, { "id": "dc69f433-f27c-403c-a2be-4c6497ad2283", "name": "Bad Request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dc69f433-f27c-403c-a2be-4c6497ad2283" }, { "id": "52763191-8bc9-46cd-bacc-c7774fe0d0eb", "name": "Unauthorized", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-52763191-8bc9-46cd-bacc-c7774fe0d0eb" }, { "id": "ac6fbcdc-9293-409d-b2e8-a81c49ea0703", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ac6fbcdc-9293-409d-b2e8-a81c49ea0703" }, { "id": "96c8ab27-00d3-48b9-8209-ab9d24e1d402", "name": "Too Many Requests", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-96c8ab27-00d3-48b9-8209-ab9d24e1d402" }, { "id": "d8b46a46-87f9-4c72-aaf4-56314579898b", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"mediaType\": \"AUDIO_AND_VIDEO\",\n \"inbound\": \"\",\n \"outbound\": \"\",\n \"autoCompose\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-recording-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-recording-config" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d8b46a46-87f9-4c72-aaf4-56314579898b" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4ea02057-80f0-4180-94af-0a33612787d4" } ], "id": "56d89487-c77d-42de-8ee2-d112f0c91592", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-56d89487-c77d-42de-8ee2-d112f0c91592" }, { "name": "agent-recording-configs", "item": [ { "name": "{agentId}", "item": [ { "name": "Get agent recording configuration", "id": "1e2f25f1-c0f4-482e-a060-f14aceed8825", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "id": "b737ee6b-9ea8-4776-932c-c1689ea82294", "key": "agentId", "value": "", "description": "(Required) Agent id of agent recording config to get." } ] }, "description": "Use this method to retrieve the agent recording configuration. More info." }, "response": [ { "id": "07470f91-0175-4aa9-9614-aed42e65bb24", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"agentId\": \"\",\n \"mediaType\": \"AUDIO\",\n \"inbound\": false,\n \"outbound\": false,\n \"useDefault\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-07470f91-0175-4aa9-9614-aed42e65bb24" }, { "id": "3abcc257-3fdc-471e-98a7-327e383cff49", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3abcc257-3fdc-471e-98a7-327e383cff49" }, { "id": "a93bf2c0-a84e-4c40-959b-e5ce1c909b44", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a93bf2c0-a84e-4c40-959b-e5ce1c909b44" }, { "id": "8a1975e4-4da3-46dc-96cf-ebfe455506ad", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8a1975e4-4da3-46dc-96cf-ebfe455506ad" }, { "id": "d568c50a-e029-417b-a167-2f63fe9297fb", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d568c50a-e029-417b-a167-2f63fe9297fb" }, { "id": "45c5f228-68a7-4148-a5d0-361ed4b59847", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-45c5f228-68a7-4148-a5d0-361ed4b59847" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1e2f25f1-c0f4-482e-a060-f14aceed8825" }, { "name": "Update agent recording configuration", "id": "93af0310-3b9a-407b-8f9e-6fc88bc18370", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"mediaType\": \"AUDIO\",\n \"inbound\": false,\n \"outbound\": false,\n \"useDefault\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "id": "a4a434ec-abaa-4f2e-8f8c-f34669edab01", "key": "agentId", "value": "", "description": "(Required) Agent id of agent recording config to update." } ] }, "description": "Use this method to create or update an agent recording configuration. More info." }, "response": [ { "id": "1cd6e12d-ac23-4fab-869a-e2a604dc2889", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"mediaType\": \"AUDIO\",\n \"inbound\": false,\n \"outbound\": false,\n \"useDefault\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"agentId\": \"\",\n \"mediaType\": \"AUDIO\",\n \"inbound\": false,\n \"outbound\": false,\n \"useDefault\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1cd6e12d-ac23-4fab-869a-e2a604dc2889" }, { "id": "4a74b5d7-996f-4fcd-9012-95d9db647aae", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"mediaType\": \"AUDIO\",\n \"inbound\": false,\n \"outbound\": false,\n \"useDefault\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": 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\"inbound\": false,\n \"outbound\": false,\n \"useDefault\": false,\n \"enabled\": false,\n \"enabledChangedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent-recording-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent-recording-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-38fd31d1-61b8-476e-84d7-26c7554b7fff" }, { "id": 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"filename", "value": "" }, { "description": "Participant id associated with the recorded file.", "key": "participantId", "value": "" }, { "description": "Participant identity associated with the recorded file.", "key": "participantIdentity", "value": "" }, { "description": "Participant name associated with the recorded file.", "key": "participantName", "value": "" }, { "description": "Participant type associated with the recorded file.", "key": "participantType", "value": "" }, { "description": "Media type of recorded file.", "key": "mediaType", "value": "" }, { "description": "Identity of the user who deleted the recorded file.", "key": "deletedBy", "value": "" }, { "description": "Identity of the user who has transferred the call.", "key": "transferredFrom", "value": "" }, { "description": "Identity of the user to whom the call has been transferred.", "key": "transferredTo", "value": "" }, { "description": "Queue id from which the call has been transferred.", "key": "transferredFromQueue", "value": "" }, { "description": "Queue id to which the call has been transferred.", "key": "transferredToQueue", "value": "" }, { "description": "Minimum duration to filter recorded files.", "key": "durationFrom", "value": "" }, { "description": "Maximum duration to filter recorded files.", "key": "durationTo", "value": "" }, { "description": "Lower bound for filtering by recording start time.", "key": "startedAtFrom", "value": "" }, { "description": "Upper bound for filtering by recording start time.", "key": "startedAtTo", "value": "" }, { "description": "Lower bound for filtering by deleted at time.", "key": "deletedAtFrom", "value": "" }, { "description": "Upper bound for filtering by deleted at time.", "key": "deletedAtTo", "value": "" }, { "description": "Page number.", "key": "page", "value": "0" }, { "description": "Page size.", "key": "size", "value": "20" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" }, { "description": "Type of sorting.", "key": "sortDirection", "value": "ASC" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1348ce9f-67de-4c86-8198-5f2299259d62" }, { "id": "52ccc701-ac83-421d-bc13-c1431f56335b", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/metadata?recordingId=&conversationId=&conferenceId=&callId=&direction=&filename=&participantId=&participantIdentity=&participantName=&participantType=&mediaType=&deletedBy=&transferredFrom=&transferredTo=&transferredFromQueue=&transferredToQueue=&durationFrom=&durationTo=&startedAtFrom=&startedAtTo=&deletedAtFrom=&deletedAtTo=&page=0&size=20&sortBy=&sortDirection=ASC", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "metadata" ], "query": [ { "description": "Unique id of the recorded file.", "key": "recordingId", "value": "" }, { "description": "Unique id of the conversation.", "key": "conversationId", "value": "" }, { "description": "Unique id of the conference.", "key": "conferenceId", "value": "" }, { "description": "Unique id of the call.", "key": "callId", "value": "" }, { "description": "Call direction of recorded file.", "key": "direction", "value": "" }, { "description": "Filename of recorded file.", "key": "filename", "value": "" }, { "description": "Participant id associated with the recorded file.", "key": "participantId", "value": "" }, { "description": "Participant identity associated with the recorded file.", "key": "participantIdentity", "value": "" }, { "description": "Participant name associated with the recorded file.", "key": "participantName", "value": "" }, { "description": "Participant type associated with the recorded file.", "key": "participantType", "value": "" }, { "description": "Media type of recorded file.", "key": "mediaType", "value": "" }, { "description": "Identity of the user who deleted the recorded file.", "key": "deletedBy", "value": "" }, { "description": "Identity of the user who has transferred the call.", "key": "transferredFrom", "value": "" }, { "description": "Identity of the user to whom the call has been transferred.", "key": "transferredTo", "value": "" }, { "description": "Queue id from which the call has been transferred.", "key": "transferredFromQueue", "value": "" }, { "description": "Queue id to which the call has been transferred.", "key": "transferredToQueue", "value": "" }, { "description": "Minimum duration to filter recorded files.", "key": "durationFrom", "value": "" }, { "description": "Maximum duration to filter recorded files.", "key": "durationTo", "value": "" }, { "description": "Lower bound for filtering by recording start time.", "key": "startedAtFrom", "value": "" }, { "description": "Upper bound for filtering by recording start time.", "key": "startedAtTo", "value": "" }, { "description": "Lower bound for filtering by deleted at time.", "key": "deletedAtFrom", "value": "" }, { "description": "Upper bound for filtering by deleted at time.", "key": "deletedAtTo", "value": "" }, { "description": "Page number.", "key": "page", "value": "0" }, { "description": "Page size.", "key": "size", "value": "20" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" }, { "description": "Type of sorting.", "key": "sortDirection", "value": "ASC" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-52ccc701-ac83-421d-bc13-c1431f56335b" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6a94146d-4b41-4a9d-8383-558b0d75f1ca" } ], "id": "391241be-b93b-4542-b12d-74a0d5b9c265", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-391241be-b93b-4542-b12d-74a0d5b9c265" }, { "name": "download", "item": [ { "name": "{recordingId}", "item": [ { "name": "Download call recording", "id": "badf57fb-5762-4e16-8fbf-b39c4612e087", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/octet-stream" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "id": "b1fb85bc-a0dc-430b-9089-aff6e15c3889", "key": "recordingId", "value": "", "description": "(Required) Id of the recording to download." } ] }, "description": "Use this endpoint to download a call recording using recordingId." }, "response": [ { "id": "c6fb87cb-777f-4e1e-abc5-327d7e115873", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/octet-stream" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "application/octet-stream" } ], "cookie": [], "responseTime": null, "body": "{}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c6fb87cb-777f-4e1e-abc5-327d7e115873" }, { "id": "45a4e425-1c40-49e9-8054-78534972196a", "name": "Partial Content", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/octet-stream" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "Partial Content", "code": 206, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "application/octet-stream" } ], "cookie": [], "responseTime": null, "body": "{}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-45a4e425-1c40-49e9-8054-78534972196a" }, { "id": "647eda99-3057-4897-9496-8abf2aa76e02", "name": "Bad Request", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-647eda99-3057-4897-9496-8abf2aa76e02" }, { "id": "516eb8a0-10d0-4a0f-bc25-df094699f779", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-516eb8a0-10d0-4a0f-bc25-df094699f779" }, { "id": "78b982ce-192e-4b96-ba96-cc15efe09a10", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-78b982ce-192e-4b96-ba96-cc15efe09a10" }, { "id": "11928433-5e19-4adf-bf52-a32c973ca640", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-11928433-5e19-4adf-bf52-a32c973ca640" }, { "id": "2f91f9d3-deed-4dcf-bf40-9d21ce8e35e9", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2f91f9d3-deed-4dcf-bf40-9d21ce8e35e9" }, { "id": "dfcec4c8-ee79-4f80-8533-89fd7ee453c3", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "description": "Range header specifies range of bytes to be returned by the response. If range header is not specified, response will return a complete file.", "key": "Range", "value": "" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/recording/download/:recordingId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "recording", "download", ":recordingId" ], "variable": [ { "key": "recordingId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dfcec4c8-ee79-4f80-8533-89fd7ee453c3" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-badf57fb-5762-4e16-8fbf-b39c4612e087" } ], "id": "4707a24a-f9d8-4441-a853-e0857d816fd6", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-4707a24a-f9d8-4441-a853-e0857d816fd6" } ], "id": "0312b976-1a80-48c1-8435-c042a72f8543", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-0312b976-1a80-48c1-8435-c042a72f8543" } ], "id": "8a625872-72d0-49ff-bf69-085f0f0d1256", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-8a625872-72d0-49ff-bf69-085f0f0d1256" }, { "name": "account-wrap-up-config", "item": [ { "name": "Get account wrap up configuration", "id": "76cfd4f7-b0fd-4e8b-afb7-fa1d2289c1da", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] }, "description": "Use this method to retrieve the current account wrap up configuration. Wrap up is the time after a call during which an agent's status is still BUSY. Default wrap up time is 30 seconds. More info." }, "response": [ { "id": "5ec7bfd3-a36f-498f-ba7c-59705a263b54", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5ec7bfd3-a36f-498f-ba7c-59705a263b54" }, { "id": "1fe8d7b3-5d02-4b69-8bda-162aea7b2464", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1fe8d7b3-5d02-4b69-8bda-162aea7b2464" }, { "id": "b14317c2-4f4d-496a-be1e-6b49db1270b3", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b14317c2-4f4d-496a-be1e-6b49db1270b3" }, { "id": "ad57a9a2-1813-4126-8d39-90110ff653ed", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ad57a9a2-1813-4126-8d39-90110ff653ed" }, { "id": "60371b6b-513c-445a-b93b-999fe94bbf11", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-60371b6b-513c-445a-b93b-999fe94bbf11" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-76cfd4f7-b0fd-4e8b-afb7-fa1d2289c1da" }, { "name": "Update account wrap up configuration", "id": "372e8514-b355-49be-a793-b5d83386b433", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] }, "description": "Use this method to update account wrap up configuration. Wrap up is the time after a call during which an agent's status is still BUSY. Default wrap up time is 30 seconds. More info." }, "response": [ { "id": "2837ae94-97d8-421c-923a-b9323b96140f", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2837ae94-97d8-421c-923a-b9323b96140f" }, { "id": "d502a3c7-5469-4356-ba0a-ab5262fd05a1", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d502a3c7-5469-4356-ba0a-ab5262fd05a1" }, { "id": "2c9823a5-d6a9-4219-a6c1-c3b665c79163", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2c9823a5-d6a9-4219-a6c1-c3b665c79163" }, { "id": "89e10d1a-d09a-4855-a235-a2f59e4fc283", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-89e10d1a-d09a-4855-a235-a2f59e4fc283" }, { "id": "5b3fe3d7-8749-4b25-9d3d-ff973444c576", "name": "Too Many Requests", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5b3fe3d7-8749-4b25-9d3d-ff973444c576" }, { "id": "3b1c4cba-64da-4478-9920-be7d11a607ad", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"canExtendWrapUp\": \"\",\n \"enabled\": \"\",\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/account-wrap-up-config", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "account-wrap-up-config" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3b1c4cba-64da-4478-9920-be7d11a607ad" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-372e8514-b355-49be-a793-b5d83386b433" } ], "id": "e36f3feb-e107-4bbc-87f8-ca798543803a", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-e36f3feb-e107-4bbc-87f8-ca798543803a" }, { "name": "agent", "item": [ { "name": "{agentId}", "item": [ { "name": "wrap-up-time", "item": [ { "name": "add", "item": [ { "name": "{seconds}", "item": [ { "name": "Add agent wrap up time", "id": "b3ada3ef-0cbe-432b-81f8-81d0d5712120", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/add/:seconds", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "add", ":seconds" ], "variable": [ { "id": "baa54937-b407-44cb-aec5-23193fe6fcde", "key": "agentId", "value": "", "description": "(Required) Agent id of agent wrap up to add." }, { "id": "0b191cc3-ba89-4cfb-afa3-b22e79900875", "key": "seconds", "value": "", "description": "(Required) Number of seconds to extend wrap up time." } ] }, "description": "Use this method to extend the agent wrap up time after a call, by specified number of seconds. Number of seconds should be a positive number. Agent should be in Wrapping status. Wrap up is the time after a call during which an agent's status is still BUSY. More info." }, "response": [ { "id": "92031036-f497-480d-ba2d-feed847a8bfc", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/add/:seconds", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "add", ":seconds" ], "variable": [ { "key": "agentId" }, { "key": "seconds" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-92031036-f497-480d-ba2d-feed847a8bfc" }, { "id": "f9a39ae2-af2f-4f87-a375-b872c152ac9a", "name": "Bad Request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/add/:seconds", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "add", ":seconds" ], "variable": [ { "key": "agentId" }, { "key": "seconds" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f9a39ae2-af2f-4f87-a375-b872c152ac9a" }, { "id": "3b667b5c-8d10-4718-872d-449bd243f5c6", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/add/:seconds", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "add", ":seconds" ], "variable": [ { "key": "agentId" }, { "key": "seconds" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3b667b5c-8d10-4718-872d-449bd243f5c6" }, { "id": "9479fdea-d775-41e9-93d0-fca7d059bb5d", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/add/:seconds", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "add", ":seconds" ], "variable": [ { "key": "agentId" }, { "key": "seconds" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9479fdea-d775-41e9-93d0-fca7d059bb5d" }, { "id": "eca45b73-f46e-47dd-ad37-71fff133f91f", "name": "Not Found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/add/:seconds", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "add", ":seconds" ], "variable": [ { "key": "agentId" }, { "key": "seconds" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-eca45b73-f46e-47dd-ad37-71fff133f91f" }, { "id": "07ad3a33-6031-429b-8ee8-d37bbf55a97a", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/add/:seconds", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "add", ":seconds" ], "variable": [ { "key": "agentId" }, { "key": "seconds" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-07ad3a33-6031-429b-8ee8-d37bbf55a97a" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b3ada3ef-0cbe-432b-81f8-81d0d5712120" } ], "id": "4d9947ba-0012-426c-ab7c-6bef97cabaad", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-4d9947ba-0012-426c-ab7c-6bef97cabaad" } ], "id": "44666121-50a5-430a-afd2-fcd29c054647", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-44666121-50a5-430a-afd2-fcd29c054647" }, { "name": "clear", "item": [ { "name": "Clear agent wrap up time", "id": "c93442fa-2d16-4be0-9361-9b68faea58b9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/clear", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "clear" ], "variable": [ { "id": "752ffb6b-4c05-43f7-8523-27d0adaf3205", "key": "agentId", "value": "", "description": "(Required) Agent id of agent wrap up to clear." } ] }, "description": "Use this method to clear the agent wrap up time after a call. After that, the agent will no longer have Wrapping status. Wrap up is the time after a call during which an agent's status is still BUSY. More info." }, "response": [ { "id": "2ea739c5-518b-483e-88c4-980ce8835ace", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/clear", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "clear" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2ea739c5-518b-483e-88c4-980ce8835ace" }, { "id": "7f590ab5-53fa-4116-8dc1-8f97f0eb2ffb", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/clear", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "clear" ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7f590ab5-53fa-4116-8dc1-8f97f0eb2ffb" }, { "id": "6d2da49e-edb9-497a-a107-7f9929ba68b7", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/clear", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "clear" ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6d2da49e-edb9-497a-a107-7f9929ba68b7" }, { "id": "dfe2ae31-d522-4d9e-9b7c-26f73bbb516c", "name": "Not Found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/clear", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "clear" ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dfe2ae31-d522-4d9e-9b7c-26f73bbb516c" }, { "id": "6cbd7eff-8f22-4a33-8c05-f6832e624d93", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/agent/:agentId/wrap-up-time/clear", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "agent", ":agentId", "wrap-up-time", "clear" ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6cbd7eff-8f22-4a33-8c05-f6832e624d93" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c93442fa-2d16-4be0-9361-9b68faea58b9" } ], "id": "a0ac9996-ea0d-4eaa-9478-fee88f08e93a", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-a0ac9996-ea0d-4eaa-9478-fee88f08e93a" } ], "id": "b29e97e9-0545-4f09-95eb-835f618bc493", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-b29e97e9-0545-4f09-95eb-835f618bc493" } ], "id": "6cfe4aa1-c2e8-47ad-951c-31a8202e01b7", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-6cfe4aa1-c2e8-47ad-951c-31a8202e01b7" } ], "id": "e62f9ab2-dbc5-4fe5-a4d8-bc3d8cfcd3cc", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-e62f9ab2-dbc5-4fe5-a4d8-bc3d8cfcd3cc" }, { "name": "conversation", "item": [ { "name": "{conversationId}", "item": [ { "name": "transfer", "item": [ { "name": "agent", "item": [ { "name": "Transfer call to another agent", "id": "301d4789-2f02-412e-a445-26bd61c45c1f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "id": "256e5f66-e165-4970-b0aa-adf5dbe37adf", "key": "conversationId", "value": "", "description": "(Required) Conversation ID whose call is being transferred." } ] }, "description": "Use this method to transfer a call to another agent. Please note that the targeted agent must be available for the transfer to succeed. The conversation will be assigned to the targeted agent once they answer the call. More info." }, "response": [ { "id": "0655a356-2c96-4d2a-97c4-2c88cc057a01", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0655a356-2c96-4d2a-97c4-2c88cc057a01" }, { "id": "c5117e7c-7d26-4f98-9512-878f3fcdc4a4", "name": "Bad Request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c5117e7c-7d26-4f98-9512-878f3fcdc4a4" }, { "id": "8bd5eed0-15f1-4a5b-86e4-9d483bf64965", "name": "Unauthorized", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8bd5eed0-15f1-4a5b-86e4-9d483bf64965" }, { "id": "987a6b0d-71d1-4948-860d-a89b44735d10", "name": "Forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-987a6b0d-71d1-4948-860d-a89b44735d10" }, { "id": "70e017b9-8997-431f-9cca-62e256bdfc56", "name": "NOT FOUND", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-70e017b9-8997-431f-9cca-62e256bdfc56" }, { "id": "acd011ad-b8e0-4728-b10b-0b16a95cbe49", "name": "NOT AVAILABLE", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-acd011ad-b8e0-4728-b10b-0b16a95cbe49" }, { "id": "c4d833b4-1355-45ea-9517-d5a63e4ebab2", "name": "PRECONDITION FAILED", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Precondition Failed", "code": 412, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c4d833b4-1355-45ea-9517-d5a63e4ebab2" }, { "id": "783cc498-2e1a-48d0-8051-42a3e632a338", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/agent", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "agent" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-783cc498-2e1a-48d0-8051-42a3e632a338" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-301d4789-2f02-412e-a445-26bd61c45c1f" } ], "id": "6111553d-c1d6-4bb8-9ca6-c4af95999710", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-6111553d-c1d6-4bb8-9ca6-c4af95999710" }, { "name": "queue", "item": [ { "name": "Transfer call to another queue", "id": "dc8454b1-34fa-4a26-9847-94940244df56", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "queue" ], "variable": [ { "id": "92c0455c-d7ab-4c65-aa1e-4b2f85f970f8", "key": "conversationId", "value": "", "description": "(Required) Conversation ID whose call is being transferred." } ] }, "description": "Use this method to transfer a call to another queue. Please note that the targeted queue must be within working hours and have auto-assignment enabled for the transfer to succeed. The agent selection process will be run, and the conversation will be assigned to the agent who answers the call. More info." }, "response": [ { "id": "69b6a100-4773-49d3-bd2f-18f649594c5b", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "queue" ], "variable": [ { "key": "conversationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-69b6a100-4773-49d3-bd2f-18f649594c5b" }, { "id": "595679a2-a5bf-45ca-a882-7dbfaa0f7303", "name": "Bad Request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "queue" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": 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"status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2d338ed1-33d0-46cb-99cb-0b49536e7975" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dc8454b1-34fa-4a26-9847-94940244df56" } ], "id": "c6ab563d-d9fe-4335-9bc1-486212cff822", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-c6ab563d-d9fe-4335-9bc1-486212cff822" }, { "name": "external-number", "item": [ { "name": "Transfer call to external number", "id": 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whose call is being transferred." } ] }, "description": "Use this method to transfer the call to an external phone number. 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"raw": "{\n \"externalNumber\": \"\",\n \"from\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "external-number" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Precondition Failed", "code": 412, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e34bf17c-becc-4b2b-b60d-bc49fc1e8f8d" }, { "id": "4c500777-58fd-4f8d-800e-4bc9fa0577a7", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"externalNumber\": \"\",\n \"from\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/conversation/:conversationId/transfer/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "conversation", ":conversationId", "transfer", "external-number" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4c500777-58fd-4f8d-800e-4bc9fa0577a7" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-83344beb-deb5-49e4-8789-8816af29d20d" } ], "id": "a98ed5ad-492d-492c-a570-ba83879d754d", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-a98ed5ad-492d-492c-a570-ba83879d754d" } ], "id": "166508d1-4c88-4983-a01b-a287db0b10df", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-166508d1-4c88-4983-a01b-a287db0b10df" } ], "id": "2e21932d-dfd8-4865-b9bb-795409da0dc1", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-2e21932d-dfd8-4865-b9bb-795409da0dc1" } ], "id": "8e73e1b2-254c-455d-80fe-891de84c4ae7", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-8e73e1b2-254c-455d-80fe-891de84c4ae7" }, { "name": "transfer", "item": [ { "name": "queues", "item": [ { "name": "Fetch queues eligible as transfer destination", "id": "9d79d34e-8c27-4f7e-8786-887d59eb8c88", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer/queues?page=0&size=20", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer", "queues" ], "query": [ { "description": "Results page to retrieve (0..N).", "key": "page", "value": "0" }, { "description": "Number of records per page.", "key": "size", "value": "20" } ] }, "description": "This method retrieves a list of all queues and returns them along with their current activity status. The activity status indicates whether or not a queue is currently inside of working hours. The list of queues and their activity can be used to determine which queues are currently able to receive incoming transfer requests. More info." }, "response": [ { "id": "3c2376ce-d92d-433f-8b28-d75f187703b7", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer/queues?page=0&size=20", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer", "queues" ], "query": [ { "description": "Results page to retrieve (0..N).", "key": "page", "value": "0" }, { "description": "Number of records per page.", "key": "size", "value": "20" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"total\": \"\",\n \"totalPages\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3c2376ce-d92d-433f-8b28-d75f187703b7" }, { "id": "d37faa17-daaa-4394-b130-d6ff13615a88", "name": "BAD REQUEST", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer/queues?page=0&size=20", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer", "queues" ], "query": [ { "description": "Results page to retrieve (0..N).", "key": "page", "value": "0" }, { "description": "Number of records per page.", "key": "size", "value": "20" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d37faa17-daaa-4394-b130-d6ff13615a88" }, { "id": "3d22b545-0d32-4133-81d6-5677245c5fef", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer/queues?page=0&size=20", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer", "queues" ], "query": [ { "description": "Results page to retrieve (0..N).", "key": "page", "value": "0" }, { "description": "Number of records per page.", "key": "size", "value": "20" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3d22b545-0d32-4133-81d6-5677245c5fef" }, { "id": "b7f0d016-ae9d-4e3c-8bb0-354a3a8e0585", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer/queues?page=0&size=20", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer", "queues" ], "query": [ { "description": "Results page to retrieve (0..N).", "key": "page", "value": "0" }, { "description": "Number of records per page.", "key": "size", "value": "20" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b7f0d016-ae9d-4e3c-8bb0-354a3a8e0585" }, { "id": "3fa89280-f0b2-4ac8-a107-e79c530c3797", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer/queues?page=0&size=20", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer", "queues" ], "query": [ { "description": "Results page to retrieve (0..N).", "key": "page", "value": "0" }, { "description": "Number of records per page.", "key": "size", "value": "20" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3fa89280-f0b2-4ac8-a107-e79c530c3797" }, { "id": "40b461bb-2c18-4c4e-90d2-6f5228cd79b0", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer/queues?page=0&size=20", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer", "queues" ], "query": [ { "description": "Results page to retrieve (0..N).", "key": "page", "value": "0" }, { "description": "Number of records per page.", "key": "size", "value": "20" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-40b461bb-2c18-4c4e-90d2-6f5228cd79b0" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9d79d34e-8c27-4f7e-8786-887d59eb8c88" } ], "id": "ebbcd96e-16b3-4a5a-ad08-34ae920a6bc2", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-ebbcd96e-16b3-4a5a-ad08-34ae920a6bc2" } ], "id": "2e038cd3-93a2-4711-9b2a-72d942920751", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-2e038cd3-93a2-4711-9b2a-72d942920751" }, { "name": "transfer-configs", "item": [ { "name": "external-number", "item": [ { "name": "Get transfer to external number configuration", "id": "270cfc9d-0e0f-4732-b1ae-c2445842ceee", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] }, "description": "Use this endpoint to get a Transfer to external number configuration. More info." }, "response": [ { "id": "a8d63e92-ff83-4b78-816a-907647726a92", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a8d63e92-ff83-4b78-816a-907647726a92" }, { "id": "c7de48a7-74fc-4715-9be6-7b2bf412cfe5", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c7de48a7-74fc-4715-9be6-7b2bf412cfe5" }, { "id": "9ea2a5e4-5748-4062-a373-2d4cf8b628cc", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9ea2a5e4-5748-4062-a373-2d4cf8b628cc" }, { "id": "4b865998-cc9c-42e5-8bc5-b91031b3c967", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4b865998-cc9c-42e5-8bc5-b91031b3c967" }, { "id": "652d6ed0-ad70-43b3-b0f1-d4e61701d6d6", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-652d6ed0-ad70-43b3-b0f1-d4e61701d6d6" }, { "id": "ddcc0a19-5445-490b-8494-e6c712fffa50", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ddcc0a19-5445-490b-8494-e6c712fffa50" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-270cfc9d-0e0f-4732-b1ae-c2445842ceee" }, { "name": "Update transfer to external number configuration", "id": "a8a1a963-64c4-4869-a6c7-dcfd90f6bf22", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] }, "description": "Use this endpoint to update an already existing transfer to external number configuration. More info." }, "response": [ { "id": "162b3cc9-bf6c-432a-994b-80b5f0dca35f", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-162b3cc9-bf6c-432a-994b-80b5f0dca35f" }, { "id": "662312ef-232e-46f5-bb3a-8a01e17a150a", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-662312ef-232e-46f5-bb3a-8a01e17a150a" }, { "id": "8fc67abb-4511-4f92-af09-d12b606e64f6", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8fc67abb-4511-4f92-af09-d12b606e64f6" }, { "id": "15bb83d0-c226-490e-92d2-a5aff43ee66c", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-15bb83d0-c226-490e-92d2-a5aff43ee66c" }, { "id": "222e9419-37d5-4414-8b16-7c9495a52a1b", "name": "Too Many Requests", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-222e9419-37d5-4414-8b16-7c9495a52a1b" }, { "id": "6e018dea-8355-4f56-9745-44f10fbab855", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"tagName\": \"\",\n \"transferToAnyNumberEnabled\": true,\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/external-number", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "external-number" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6e018dea-8355-4f56-9745-44f10fbab855" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-a8a1a963-64c4-4869-a6c7-dcfd90f6bf22" } ], "id": "26de535a-1b56-4d29-9811-f95979c92afe", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-26de535a-1b56-4d29-9811-f95979c92afe" }, { "name": "transfer-strategy", "item": [ { "name": "Get transfer strategy", "id": "6fb3f0f1-f139-4d1c-bcfe-b13ec74389e6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] }, "description": "Use this endpoint to get a Transfer Strategy. More info." }, "response": [ { "id": "42162cbd-fc3d-4a28-a589-bd8678d9cc01", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-42162cbd-fc3d-4a28-a589-bd8678d9cc01" }, { "id": "9f59d646-fe54-46e3-9eb9-d4ce798f4318", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9f59d646-fe54-46e3-9eb9-d4ce798f4318" }, { "id": "9995eafd-9c44-4890-8391-4a0cdb7d2551", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9995eafd-9c44-4890-8391-4a0cdb7d2551" }, { "id": "e4eee2c1-770e-4940-8456-4ae979ac10d8", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e4eee2c1-770e-4940-8456-4ae979ac10d8" }, { "id": "3d836503-8621-4de9-a149-80dd44905dc5", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3d836503-8621-4de9-a149-80dd44905dc5" }, { "id": "73add6e7-9531-434c-b40f-b740482a0483", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-73add6e7-9531-434c-b40f-b740482a0483" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6fb3f0f1-f139-4d1c-bcfe-b13ec74389e6" }, { "name": "Update transfer strategy", "id": "ef219805-1740-49da-9ca1-ea286b7c3eef", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] }, "description": "Use this endpoint to update an already existing Transfer Strategy. More info." }, "response": [ { "id": "f33753fa-b0e7-4322-9492-301f616ef15d", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f33753fa-b0e7-4322-9492-301f616ef15d" }, { "id": "c29f0622-80e7-4f67-b76e-e35f4c784a71", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c29f0622-80e7-4f67-b76e-e35f4c784a71" }, { "id": "af75eaab-3ab6-4025-aed8-cdb133bd7e49", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"musicOnHold\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"SECONDS\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/transfer-configs/transfer-strategy", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "transfer-configs", "transfer-strategy" ] } }, 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"key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/:conversationId/unhold", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", ":conversationId", "unhold" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-43a32585-e474-45e9-9197-76db1ca14bfd" }, { "id": "17349e89-e526-4737-a907-793b127640ab", "name": "NOT FOUND", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/:conversationId/unhold", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", ":conversationId", "unhold" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-17349e89-e526-4737-a907-793b127640ab" }, { "id": "bb2b39af-dd42-4855-ada1-084d8d534e46", "name": "Internal Server Error", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/:conversationId/unhold", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", ":conversationId", "unhold" ], "variable": [ { "key": "conversationId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-bb2b39af-dd42-4855-ada1-084d8d534e46" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-af2cdb83-79e2-42c1-943b-4f7b80b4ebf8" } ], "id": "faec609a-fe40-4e22-81ac-ecce96e54bd9", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-faec609a-fe40-4e22-81ac-ecce96e54bd9" } ], "id": "97abe913-15b4-4c7c-b9fa-6480cf75f9f0", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-97abe913-15b4-4c7c-b9fa-6480cf75f9f0" }, { "name": "hold-configs-per-queue", "item": [ { "name": "{id}", "item": [ { "name": "Get hold configuration", "id": "ee6ffaf0-4dda-4536-9573-f4606eeae8b7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "id": "a2f0554d-51ce-4fdc-8d9b-885cd34dc794", "key": "id", "value": "", "description": "(Required) Id of the Hold Configuration to get." } ] }, "description": "Use this endpoint to get a single hold configuration by its id. More info." }, "response": [ { "id": "ead636be-fb60-4232-ae46-d9ee3166ae69", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ead636be-fb60-4232-ae46-d9ee3166ae69" }, { "id": "e8501272-99a7-4e1a-846c-9eaeb9f564a5", "name": "Bad Request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e8501272-99a7-4e1a-846c-9eaeb9f564a5" }, { "id": "84b77112-ca3c-4b73-9d55-c4f88a56d2a7", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-84b77112-ca3c-4b73-9d55-c4f88a56d2a7" }, { "id": "915c5487-5f65-4dc7-b89c-2fadf5b04856", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-915c5487-5f65-4dc7-b89c-2fadf5b04856" }, { "id": "45c6339e-2e78-41a7-b1a6-17815b36dc13", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-45c6339e-2e78-41a7-b1a6-17815b36dc13" }, { "id": "0b0ae534-f70f-4f20-8eb4-bbf6e4e64e11", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-0b0ae534-f70f-4f20-8eb4-bbf6e4e64e11" }, { "id": "393fb6d2-c608-4c06-8c73-fa5d81643992", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-393fb6d2-c608-4c06-8c73-fa5d81643992" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ee6ffaf0-4dda-4536-9573-f4606eeae8b7" }, { "name": "Update hold configuration", "id": "8fc02be6-95fc-4241-b8f4-59dd9ae324d2", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "id": "45d9226f-d4a8-400f-a8f7-294093393f75", "key": "id", "value": "", "description": "(Required) Id of the Hold Configuration being updated." } ] }, "description": "Use this endpoint to update an already existing hold configuration. More info." }, "response": [ { "id": "cfeddfae-029c-44de-aed8-b9e1f4da614c", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cfeddfae-029c-44de-aed8-b9e1f4da614c" }, { "id": "e9ebdef4-6391-49bc-8d6b-b963806b77ae", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e9ebdef4-6391-49bc-8d6b-b963806b77ae" }, { "id": "51263673-7910-4d1d-8243-884e1351b8a9", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-51263673-7910-4d1d-8243-884e1351b8a9" }, { "id": "9f578fe5-6fd8-4f5a-9e79-06d43bb62d61", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9f578fe5-6fd8-4f5a-9e79-06d43bb62d61" }, { "id": "94da1122-18d5-4684-ab86-3419973f9036", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-94da1122-18d5-4684-ab86-3419973f9036" }, { "id": "642deb2f-4e1a-4dac-ab85-41f527230317", "name": "Too Many Requests", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-642deb2f-4e1a-4dac-ab85-41f527230317" }, { "id": "5642b57b-03c0-4c98-8742-a427c772a42f", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-5642b57b-03c0-4c98-8742-a427c772a42f" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8fc02be6-95fc-4241-b8f4-59dd9ae324d2" }, { "name": "Delete hold configuration", "id": "237d67d8-42f2-42f9-ac54-7ea67dd7c65f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "id": "47f3d6d4-8c6a-4a81-9982-72f9a4b7a440", "key": "id", "value": "", "description": "(Required) Id of the Hold Configuration to be deleted." } ] }, "description": "Use this endpoint to delete a single, already existing hold configuration by its id. More info." }, "response": [ { "id": "6e9156ae-5d32-4a3d-a641-f9f372e8aecf", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6e9156ae-5d32-4a3d-a641-f9f372e8aecf" }, { "id": "d7c147c6-93cc-43f7-a96d-64ccda700b71", "name": "Bad Request", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d7c147c6-93cc-43f7-a96d-64ccda700b71" }, { "id": "4bec2c80-a5c0-4cfd-8007-be7a61592287", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4bec2c80-a5c0-4cfd-8007-be7a61592287" }, { "id": "7bc901f6-de6f-44cb-a058-9a9b6e70f546", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7bc901f6-de6f-44cb-a058-9a9b6e70f546" }, { "id": "3b375dbd-e64d-45bb-b63a-6c230716c1a7", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3b375dbd-e64d-45bb-b63a-6c230716c1a7" }, { "id": "d3700430-066f-4963-a368-866ffda6471f", "name": "Too Many Requests", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d3700430-066f-4963-a368-866ffda6471f" }, { "id": "cba7ab2b-b68e-4422-9296-44577b45d3ec", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue/:id", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-cba7ab2b-b68e-4422-9296-44577b45d3ec" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-237d67d8-42f2-42f9-ac54-7ea67dd7c65f" } ], "id": "e074d76a-6763-489a-89dc-edf5babb0833", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-e074d76a-6763-489a-89dc-edf5babb0833" }, { "name": "Get hold configurations", "id": "e2aa6f8b-1ffb-4b82-bf4a-495d7a0f2583", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue?pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ], "query": [ { "description": "Number of the page to show.", "key": "pageNumber", "value": "" }, { "description": "Size of a single page.", "key": "pageSize", "value": "" }, { "description": "Type of sorting (ASC or DESC).", "key": "sortDirection", "value": "" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" } ] }, "description": "Use this endpoint to retrieve multiple hold configurations based on the page number and page size parameters. More info." }, "response": [ { "id": "3b447c4a-7b67-48c9-8322-2889fba7a7d7", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue?pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ], "query": [ { "description": "Number of the page to show.", "key": "pageNumber", "value": "" }, { "description": "Size of a single page.", "key": "pageSize", "value": "" }, { "description": "Type of sorting (ASC or DESC).", "key": "sortDirection", "value": "" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3b447c4a-7b67-48c9-8322-2889fba7a7d7" }, { "id": "773ebae1-7488-41ac-ac3f-5652ab470203", "name": "Bad Request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue?pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ], "query": [ { "description": "Number of the page to show.", "key": "pageNumber", "value": "" }, { "description": "Size of a single page.", "key": "pageSize", "value": "" }, { "description": "Type of sorting (ASC or DESC).", "key": "sortDirection", "value": "" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-773ebae1-7488-41ac-ac3f-5652ab470203" }, { "id": "6985ddbd-7569-41e9-bdb1-9d2bb0b97388", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue?pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ], "query": [ { "description": "Number of the page to show.", "key": "pageNumber", "value": "" }, { "description": "Size of a single page.", "key": "pageSize", "value": "" }, { "description": "Type of sorting (ASC or DESC).", "key": "sortDirection", "value": "" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-6985ddbd-7569-41e9-bdb1-9d2bb0b97388" }, { "id": "2ff534dd-a699-496b-b1f6-dd3e9928a330", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue?pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ], "query": [ { "description": "Number of the page to show.", "key": "pageNumber", "value": "" }, { "description": "Size of a single page.", "key": "pageSize", "value": "" }, { "description": "Type of sorting (ASC or DESC).", "key": "sortDirection", "value": "" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-2ff534dd-a699-496b-b1f6-dd3e9928a330" }, { "id": "f84caf34-40f9-4a83-916e-c50ead28eb40", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue?pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ], "query": [ { "description": "Number of the page to show.", "key": "pageNumber", "value": "" }, { "description": "Size of a single page.", "key": "pageSize", "value": "" }, { "description": "Type of sorting (ASC or DESC).", "key": "sortDirection", "value": "" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f84caf34-40f9-4a83-916e-c50ead28eb40" }, { "id": "864e06ac-3d3f-4232-b1a4-1c1b824a7755", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue?pageNumber=&pageSize=&sortDirection=&sortBy=", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ], "query": [ { "description": "Number of the page to show.", "key": "pageNumber", "value": "" }, { "description": "Size of a single page.", "key": "pageSize", "value": "" }, { "description": "Type of sorting (ASC or DESC).", "key": "sortDirection", "value": "" }, { "description": "Field by which the sorting will be done.", "key": "sortBy", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-864e06ac-3d3f-4232-b1a4-1c1b824a7755" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e2aa6f8b-1ffb-4b82-bf4a-495d7a0f2583" }, { "name": "Create hold configuration", "id": "dc29138a-f3fc-46b4-b5c9-acb1fd67f652", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ] }, "description": "Use this endpoint to create a new hold configuration, together with queues it is applied to. 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\"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-3cce79c2-5069-43f1-b103-0175c7fa660c" }, { "id": "ab72e976-d848-4c4d-a9e0-8df3f9fb8827", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", 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scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-444e8438-51d4-4147-9b8c-a4bde4589a3d" }, { "id": "e7928212-73b5-4ca3-8b7c-eaa9ffa93c66", "name": "Too Many Requests", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-e7928212-73b5-4ca3-8b7c-eaa9ffa93c66" }, { "id": "77f24b5c-9d1c-4130-aa31-83999c1046bd", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"queueIds\": [\n \"\",\n \"\"\n ],\n \"id\": \"\",\n \"onHoldMusic\": {\n \"enabled\": \"\",\n \"useDefault\": true,\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"announcementMessage\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n },\n \"repeatInterval\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n },\n \"createdAt\": \"\",\n \"updatedAt\": \"\",\n \"enabled\": \"\",\n \"default\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/hold-configs-per-queue", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "hold-configs-per-queue" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-77f24b5c-9d1c-4130-aa31-83999c1046bd" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-dc29138a-f3fc-46b4-b5c9-acb1fd67f652" } ], "id": "e985c699-f862-4240-a426-004520af83dd", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-e985c699-f862-4240-a426-004520af83dd" }, { "name": "call-timeouts", "item": [ { "name": "Get call timeout", "id": "f2d15221-f33e-4378-8641-357c78ace3bc", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] }, "description": "Use this method to retrieve call timeout configuration." }, "response": [ { "id": "d73d7852-450a-4725-be18-826b454762a4", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d73d7852-450a-4725-be18-826b454762a4" }, { "id": "85fa0710-1abe-4c8a-80df-e2380f2d7db5", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-85fa0710-1abe-4c8a-80df-e2380f2d7db5" }, { "id": "ff5dcdfd-5e9f-4de5-bb53-41fbeae217f3", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ff5dcdfd-5e9f-4de5-bb53-41fbeae217f3" }, { "id": "73a9fe1d-6844-4819-9aae-c21beb4ed004", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-73a9fe1d-6844-4819-9aae-c21beb4ed004" }, { "id": "37196876-784a-43ce-86d1-72e2b0922fcb", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-37196876-784a-43ce-86d1-72e2b0922fcb" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f2d15221-f33e-4378-8641-357c78ace3bc" }, { "name": "Update call timeout", "id": "1d80e476-7559-4c88-b908-b9b289272bda", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] }, "description": "Use this method to update call timeout configuration. Null field will resolve to default value." }, "response": [ { "id": "ad00e9ae-e649-4bff-8278-ba38e6536206", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ad00e9ae-e649-4bff-8278-ba38e6536206" }, { "id": "f1f7c151-05af-4ddf-bc9e-8093cc4ffc0c", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f1f7c151-05af-4ddf-bc9e-8093cc4ffc0c" }, { "id": "8f9ef713-b19c-4cd7-86e0-8499cc5d8b93", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8f9ef713-b19c-4cd7-86e0-8499cc5d8b93" }, { "id": "76b4f6ad-3c32-43f7-926d-8662c93ed9c1", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-76b4f6ad-3c32-43f7-926d-8662c93ed9c1" }, { "id": "4a6eb359-ddd5-4685-83eb-6cc2b03131a8", "name": "Too Many Requests", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-4a6eb359-ddd5-4685-83eb-6cc2b03131a8" }, { "id": "267d5c4b-61f7-43c1-bcfa-b7b615f609c2", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"inbound\": 30,\n \"outbound\": 45\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-267d5c4b-61f7-43c1-bcfa-b7b615f609c2" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1d80e476-7559-4c88-b908-b9b289272bda" }, { "name": "Remove custom call timeout", "id": "8d24ec80-48e8-471b-9268-9c91e3914b87", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] }, "description": "Use this method to remove the custom inbound call timeout configuration." }, "response": [ { "id": "d7882d0c-22fa-4662-a84c-88690e6a5787", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d7882d0c-22fa-4662-a84c-88690e6a5787" }, { "id": "afd58c17-acf2-4a19-b527-25c44cc838f1", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-afd58c17-acf2-4a19-b527-25c44cc838f1" }, { "id": "d8fbcb2f-753d-4702-aa0b-e7b0beaa2dd9", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d8fbcb2f-753d-4702-aa0b-e7b0beaa2dd9" }, { "id": "f26c549b-a452-4b04-8d62-c8c5515c2da9", "name": "Too Many Requests", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f26c549b-a452-4b04-8d62-c8c5515c2da9" }, { "id": "86e61970-d2d8-4e5e-a539-5e64bc26944a", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/call-timeouts", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "call-timeouts" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-86e61970-d2d8-4e5e-a539-5e64bc26944a" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-8d24ec80-48e8-471b-9268-9c91e3914b87" } ], "id": "7b6f6ee5-c72d-4905-8216-8dd30ce64f8c", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-7b6f6ee5-c72d-4905-8216-8dd30ce64f8c" }, { "name": "tts", "item": [ { "name": "options", "item": [ { "name": "placeholders", "item": [ { "name": "{ttsPurpose}", "item": [ { "name": "Get supported TTS placeholders for purpose", "id": "d1e3b514-953c-4556-96b6-bd1888367bdb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/tts/options/placeholders/:ttsPurpose", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "tts", "options", "placeholders", ":ttsPurpose" ], "variable": [ { "id": "90013a7a-b82e-4950-b0f9-bca6185a8309", "key": "ttsPurpose", "value": "TRANSFER_STRATEGY_MESSAGE", "description": "(Required) Purpose for which placeholders will be used in text-to-speech." } ] }, "description": "Use this method to retrieve supported TTS placeholders for specified purpose." }, "response": [ { "id": "ed5700db-0ad7-4625-b3b3-6ed29c291a6e", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/tts/options/placeholders/:ttsPurpose", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "tts", "options", "placeholders", ":ttsPurpose" ], "variable": [ { "key": "ttsPurpose" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"type\": \"POSITION_IN_QUEUE\",\n \"sayAs\": \"DEFAULT\",\n \"placeholderValue\": \"\",\n \"placeholderPaddingSize\": \"\",\n \"requiresSSML\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ed5700db-0ad7-4625-b3b3-6ed29c291a6e" }, { "id": "540cd27f-b567-468d-9627-8464a205b824", "name": "Bad Request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/tts/options/placeholders/:ttsPurpose", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "tts", "options", "placeholders", ":ttsPurpose" ], "variable": [ { "key": "ttsPurpose" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-540cd27f-b567-468d-9627-8464a205b824" }, { "id": "95613ea6-3125-46d6-8cd8-2a05ba7e68fc", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/tts/options/placeholders/:ttsPurpose", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "tts", "options", "placeholders", ":ttsPurpose" ], "variable": [ { "key": "ttsPurpose" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-95613ea6-3125-46d6-8cd8-2a05ba7e68fc" }, { "id": "87c33995-6d93-40d2-bbb8-e329f6efad86", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/tts/options/placeholders/:ttsPurpose", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "tts", "options", "placeholders", ":ttsPurpose" ], "variable": [ { "key": "ttsPurpose" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-87c33995-6d93-40d2-bbb8-e329f6efad86" }, { "id": "b6e1a884-50a0-45c8-a6af-f54b20bdaee4", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/tts/options/placeholders/:ttsPurpose", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "tts", "options", "placeholders", ":ttsPurpose" ], "variable": [ { "key": "ttsPurpose" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-b6e1a884-50a0-45c8-a6af-f54b20bdaee4" }, { "id": "d89b62f3-e036-4d40-b430-b9a5930389ce", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/tts/options/placeholders/:ttsPurpose", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "tts", "options", "placeholders", ":ttsPurpose" ], "variable": [ { "key": "ttsPurpose" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d89b62f3-e036-4d40-b430-b9a5930389ce" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d1e3b514-953c-4556-96b6-bd1888367bdb" } ], "id": "8f82fec5-8538-44e1-bc6c-ab6bed5ca336", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-8f82fec5-8538-44e1-bc6c-ab6bed5ca336" } ], "id": "226c6866-24e9-46c1-82df-c2c1d683f31c", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-226c6866-24e9-46c1-82df-c2c1d683f31c" } ], "id": "e081472e-93f4-4368-b1c3-26feb0080332", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-e081472e-93f4-4368-b1c3-26feb0080332" } ], "id": "09f3367b-8b21-4bfa-a727-3bed50d4bc02", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-09f3367b-8b21-4bfa-a727-3bed50d4bc02" }, { "name": "away-audio-message", "item": [ { "name": "{workingHoursConfigId}", "item": [ { "name": "Get away audio message", "id": "ba1f254a-db3f-4233-b3ea-3428cfefb81f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "id": "090a03a8-34f3-42a0-94b8-33aee966763a", "key": "workingHoursConfigId", "value": "", "description": "(Required) Id of the working hours configuration whose away audio message needs to be retrieved." } ] }, "description": "Use this method to retrieve an away audio message by its working hours configuration id." }, "response": [ { "id": "9e73a69f-2c86-4903-a796-2e3308ebf3a6", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"audioSource\": {\n \"enabled\": \"\",\n \"Audio source type\": \"TTS\",\n \"ttsAudioSource\": {\n \"language\": \"\",\n \"speechRate\": \"\",\n \"text\": \"\",\n \"voice\": {\n \"gender\": \"\",\n \"name\": \"\"\n },\n \"isLanguageSelectedManually\": \"\"\n },\n \"fileAudioSource\": {\n \"fileDescriptor\": \"\"\n }\n },\n \"id\": \"\",\n \"workingHoursConfigId\": \"\",\n \"collectables\": [\n {\n \"action\": \"CALLBACK\",\n \"code\": \"\",\n \"value\": \"\"\n },\n {\n \"action\": \"CALLBACK\",\n \"code\": \"\",\n \"value\": \"\"\n }\n ],\n \"collectDuration\": {\n \"unit\": \"MINUTES\",\n \"value\": \"\"\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9e73a69f-2c86-4903-a796-2e3308ebf3a6" }, { "id": "79577902-a731-4212-9595-96754a48053e", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-79577902-a731-4212-9595-96754a48053e" }, { "id": "014c2621-49ec-415f-91a2-7ef85b985b64", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-014c2621-49ec-415f-91a2-7ef85b985b64" }, { "id": "7c9d1cd4-8ffd-44b5-9fd6-60bd87d9032c", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7c9d1cd4-8ffd-44b5-9fd6-60bd87d9032c" }, { "id": "ed3e263c-9929-4222-b726-efcb646904cf", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ed3e263c-9929-4222-b726-efcb646904cf" }, { "id": "838e8a9d-2a00-404e-ab87-58ea7787a93e", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-838e8a9d-2a00-404e-ab87-58ea7787a93e" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-ba1f254a-db3f-4233-b3ea-3428cfefb81f" }, { "name": "Delete away audio message", "id": "915c7855-4be8-4faa-acf1-56aaf3ffd487", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "id": "459279a4-188a-48a8-bdb5-5f9f2c2a7bf9", "key": "workingHoursConfigId", "value": "", "description": "(Required) Id of the working hours configuration whose away audio message needs to be deleted." } ] }, "description": "Use this method to delete an away audio message by its working hours configuration id." }, "response": [ { "id": "9c161dfe-8da4-4dd6-a1c1-67ec699c078e", "name": "OK", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-9c161dfe-8da4-4dd6-a1c1-67ec699c078e" }, { "id": "22c65bbb-2c0a-48ee-9f5a-f9981b24481a", "name": "Unauthorized", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-22c65bbb-2c0a-48ee-9f5a-f9981b24481a" }, { "id": "d68a203a-9141-4a9f-a274-96d57b5a7f00", "name": "Forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-d68a203a-9141-4a9f-a274-96d57b5a7f00" }, { "id": "daef4f95-8821-430e-803f-efb1209ebd24", "name": "Not Found", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-daef4f95-8821-430e-803f-efb1209ebd24" }, { "id": "7bc6535f-6526-4445-add1-8892aa5e4514", "name": "Too Many Requests", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-7bc6535f-6526-4445-add1-8892aa5e4514" }, { "id": "c2063681-8be2-42f1-bc07-c013e1d822a1", "name": "Internal Server Error", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccaas/voice/2/away-audio-message/:workingHoursConfigId", "host": [ "{{baseUrl}}" ], "path": [ "ccaas", "voice", "2", "away-audio-message", ":workingHoursConfigId" ], "variable": [ { "key": "workingHoursConfigId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-c2063681-8be2-42f1-bc07-c013e1d822a1" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-915c7855-4be8-4faa-acf1-56aaf3ffd487" } ], "id": "63fa9bf1-4ca5-458d-a000-e2142403dc76", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-63fa9bf1-4ca5-458d-a000-e2142403dc76" } ], "id": "b151c228-6b8e-4781-bc6b-f1141bf3a668", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-b151c228-6b8e-4781-bc6b-f1141bf3a668" } ], "id": "a313976d-2a3b-4693-87b0-de428781030e", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-a313976d-2a3b-4693-87b0-de428781030e" } ], "id": "bd6148c8-a264-40c9-acd4-cb8bd230f76a", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-bd6148c8-a264-40c9-acd4-cb8bd230f76a" } ], "id": "9aae5400-b3ee-43db-a0c6-26b1da576f6d", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-9aae5400-b3ee-43db-a0c6-26b1da576f6d" }, { "name": "ccca", "item": [ { "name": "1", "item": [ { "name": "agent-configs", "item": [ { "name": "{agentId}", "item": [ { "name": "wrap-up", "item": [ { "name": "Update agent wrap up configuration", "id": "253a7703-af4d-495c-89df-c09ee9225392", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "id": "9d6bfcb8-f8f3-46e3-9f53-8d566e5ccb77", "key": "agentId", "value": "", "description": "(Required) Agent ID used to update the configuration." } ] }, "description": "Use this method to create or update agent wrap up configuration." }, "response": [ { "id": "36505f84-49fc-4377-b727-5e12fd0cd18c", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"backgroundBlurSettings\": {\n \"mode\": \"VIRTUAL_BACKGROUND\",\n \"fileMetadata\": {\n \"fileId\": \"\",\n \"fileName\": \"\",\n \"fileUrl\": \"\",\n \"fileSize\": \"\"\n }\n },\n \"wrapUpSeconds\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-36505f84-49fc-4377-b727-5e12fd0cd18c" }, { "id": "99a8ce09-6a18-4af8-aab0-59e9ea884854", "name": "Bad Request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Status\": \"ERROR\",\n \"message\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-99a8ce09-6a18-4af8-aab0-59e9ea884854" }, { "id": "1a0229a6-cbd7-4015-bae4-35e00106029f", "name": "Unauthorized", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1a0229a6-cbd7-4015-bae4-35e00106029f" }, { "id": "80f8c751-d433-40a4-a748-73ffd8fdd835", "name": "Forbidden", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-80f8c751-d433-40a4-a748-73ffd8fdd835" }, { "id": "f985094f-9e4f-49d8-8f5a-4bf761e60911", "name": "Not Found", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-f985094f-9e4f-49d8-8f5a-4bf761e60911" }, { "id": "1f06a39e-5147-4582-ac28-f802ee21f406", "name": "Too Many Requests", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-1f06a39e-5147-4582-ac28-f802ee21f406" }, { "id": "25737c30-641f-46de-b143-f40d1aadd70a", "name": "Internal Server Error", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"wrapUpSeconds\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId/wrap-up?wrapUpSeconds=", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId", "wrap-up" ], "query": [ { "description": "Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.More info.", "key": "wrapUpSeconds", "value": "" } ], "variable": [ { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requestError\": {\n \"serviceException\": {\n \"messageId\": \"\",\n \"text\": \"\",\n \"validationErrors\": {\n \"ipsum_92\": [\n \"\",\n \"\"\n ],\n \"exercitation_3\": [\n \"\",\n \"\"\n ]\n }\n }\n }\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-25737c30-641f-46de-b143-f40d1aadd70a" } ], "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-253a7703-af4d-495c-89df-c09ee9225392" } ], "id": "f461ef68-e425-4a65-aa16-e78ca120ce03", "createdAt": "2026-07-28T01:58:31.000Z", "updatedAt": "2026-07-28T01:58:31.000Z", "uid": "35240-f461ef68-e425-4a65-aa16-e78ca120ce03" }, { "name": "Get agent configuration", "id": "3290ff52-ef0f-46dd-b42f-eee898d327ae", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "apikey", "apikey": [ { "key": "key", "value": "Authorization", "type": "string" }, { "key": "value", "value": "{{apiKey}}", "type": "string" }, { "key": "in", "value": "header", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId" ], "variable": [ { "id": "9d37777f-fea6-4816-9f10-556a9128067a", "key": "agentId", "value": "", "description": "(Required) Agent ID used to retrieve the configuration." } ] }, "description": "Use this method to retrieve the current agent-specific configuration." }, "response": [ { "id": "fcadc221-582d-44e0-b9fa-008df348620b", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: apikey", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/ccca/1/agent-configs/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "ccca", "1", "agent-configs", ":agentId" ], "variable": [ { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"backgroundBlurSettings\": {\n \"mode\": \"VIRTUAL_BACKGROUND\",\n \"fileMetadata\": {\n \"fileId\": \"\",\n \"fileName\": \"\",\n \"fileUrl\": \"\",\n \"fileSize\": \"\"\n }\n },\n \"wrapUpSeconds\": \"\"\n}", "createdAt": "2026-07-28T01:58:32.000Z", "updatedAt": "2026-07-28T01:58:32.000Z", "uid": "35240-fcadc221-582d-44e0-b9fa-008df348620b" }, { "id": "2a48e305-e9aa-492f-8930-a59dd644af04", "name": "Unauthorized", 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