{
  "opencollection": "1.0.0",
  "info": {
    "name": "LiveChat Agent Chat API",
    "version": "v3.6"
  },
  "request": {
    "auth": {
      "type": "bearer",
      "token": "{{bearerToken}}"
    }
  },
  "items": [
    {
      "info": {
        "name": "Chats",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "List chats",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/list_chats"
          },
          "docs": "Retrieve chat summaries accessible to the agent."
        },
        {
          "info": {
            "name": "Get chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/get_chat"
          },
          "docs": "Fetch a single thread from a chat."
        },
        {
          "info": {
            "name": "List archives",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/list_archives"
          },
          "docs": "List archived chats with thread events."
        },
        {
          "info": {
            "name": "Start chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/start_chat"
          },
          "docs": "Start chat"
        },
        {
          "info": {
            "name": "Resume chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/resume_chat"
          },
          "docs": "Resume chat"
        },
        {
          "info": {
            "name": "Deactivate chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/deactivate_chat"
          },
          "docs": "Deactivate chat"
        },
        {
          "info": {
            "name": "Follow chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/follow_chat"
          },
          "docs": "Follow chat"
        },
        {
          "info": {
            "name": "Unfollow chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/unfollow_chat"
          },
          "docs": "Unfollow chat"
        },
        {
          "info": {
            "name": "Transfer chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/transfer_chat"
          },
          "docs": "Transfer chat"
        },
        {
          "info": {
            "name": "Add user to chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/add_user_to_chat"
          },
          "docs": "Add user to chat"
        },
        {
          "info": {
            "name": "Remove user from chat",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/remove_user_from_chat"
          },
          "docs": "Remove user from chat"
        },
        {
          "info": {
            "name": "List agents for transfer",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/list_agents_for_transfer"
          },
          "docs": "List agents for transfer"
        }
      ]
    },
    {
      "info": {
        "name": "Threads",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "List threads",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/list_threads"
          },
          "docs": "Get threads within a specific chat."
        },
        {
          "info": {
            "name": "Tag thread",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/tag_thread"
          },
          "docs": "Tag thread"
        },
        {
          "info": {
            "name": "Untag thread",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/untag_thread"
          },
          "docs": "Untag thread"
        },
        {
          "info": {
            "name": "Request thread summary",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/request_thread_summary"
          },
          "docs": "Generate an AI summary of a thread."
        }
      ]
    },
    {
      "info": {
        "name": "Events",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Send event",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/send_event"
          },
          "docs": "Send a message or event in a chat."
        },
        {
          "info": {
            "name": "Send event preview",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/send_event_preview"
          },
          "docs": "Send an unsaved message preview."
        },
        {
          "info": {
            "name": "Upload file",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/upload_file",
            "body": {
              "type": "multipart-form",
              "data": [
                {
                  "name": "file",
                  "type": "text",
                  "value": ""
                }
              ]
            }
          },
          "docs": "Upload a file (max 10MB)."
        },
        {
          "info": {
            "name": "Send rich message postback",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/send_rich_message_postback"
          },
          "docs": "Send rich message postback"
        },
        {
          "info": {
            "name": "Mark events as seen",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/mark_events_as_seen"
          },
          "docs": "Mark events as seen"
        }
      ]
    },
    {
      "info": {
        "name": "Properties",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Update chat properties",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/update_chat_properties"
          },
          "docs": "Update chat properties"
        },
        {
          "info": {
            "name": "Delete chat properties",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/delete_chat_properties"
          },
          "docs": "Delete chat properties"
        },
        {
          "info": {
            "name": "Update thread properties",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/update_thread_properties"
          },
          "docs": "Update thread properties"
        },
        {
          "info": {
            "name": "Delete thread properties",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/delete_thread_properties"
          },
          "docs": "Delete thread properties"
        },
        {
          "info": {
            "name": "Update event properties",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/update_event_properties"
          },
          "docs": "Update event properties"
        },
        {
          "info": {
            "name": "Delete event properties",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/delete_event_properties"
          },
          "docs": "Delete event properties"
        }
      ]
    },
    {
      "info": {
        "name": "Customers",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Get customer",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/get_customer"
          },
          "docs": "Get customer"
        },
        {
          "info": {
            "name": "Update customer",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/update_customer"
          },
          "docs": "Update customer"
        },
        {
          "info": {
            "name": "Ban customer",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/ban_customer"
          },
          "docs": "Ban customer"
        }
      ]
    },
    {
      "info": {
        "name": "Status",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Set routing status",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/set_routing_status"
          },
          "docs": "Set routing status"
        },
        {
          "info": {
            "name": "List routing statuses",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/list_routing_statuses"
          },
          "docs": "List routing statuses"
        }
      ]
    },
    {
      "info": {
        "name": "Other",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Send thinking indicator",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/send_thinking_indicator"
          },
          "docs": "Display AI processing message."
        },
        {
          "info": {
            "name": "Send typing indicator",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/send_typing_indicator"
          },
          "docs": "Send typing indicator"
        },
        {
          "info": {
            "name": "Multicast",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://api.livechatinc.com/v3.6/agent/action/multicast"
          },
          "docs": "Send non-chat notifications."
        }
      ]
    }
  ],
  "bundled": true
}