{ "info": { "_postman_id": "f8211030-5734-48de-81ff-3dd344b7c676", "name": "Ticketing", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:11:10.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "lastUpdatedBy": "35240", "uid": "35240-f8211030-5734-48de-81ff-3dd344b7c676" }, "item": [ { "name": "ticketing", "item": [ { "name": "v1", "item": [ { "name": "accounts", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "60564b4f-77d3-425f-a6b2-23376eae3fa2", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/accounts/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "accounts", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "2e19707f-79a4-4d27-8f91-77c74c8f69c7", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns an `Account` object with the given `id`.{/* BEGIN_TICKETING_ACCOUNT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ACCOUNT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "8e05c0a3-9906-44ff-b4b0-61fc51dbff91", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/accounts/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "accounts", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"domains\": null,\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"Ut_d\": {\n \"description\": \"Any type\"\n },\n \"sintb5a\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"eacb\": {\n \"description\": \"Any type\"\n },\n \"laboris_\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8e05c0a3-9906-44ff-b4b0-61fc51dbff91" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-60564b4f-77d3-425f-a6b2-23376eae3fa2" } ], "id": "d94444c0-0ab4-4617-8c8e-3ded0b1dccb1", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d94444c0-0ab4-4617-8c8e-3ded0b1dccb1" }, { "name": "List", "id": "56b95fd3-6e04-427f-a49a-7a9144e2d492", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/accounts?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "accounts" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] }, "description": "Returns a list of `Account` objects.{/* BEGIN_TICKETING_ACCOUNT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ACCOUNT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "173c2a54-d146-419e-b506-927a6ac789f4", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/accounts?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "accounts" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"domains\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ullamco_4ea\": {\n \"description\": \"Any type\"\n },\n \"adipisicing3f\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ind\": {\n \"description\": \"Any type\"\n },\n \"anim_747\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"domains\": null,\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"voluptatea\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"laborum_f70\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-173c2a54-d146-419e-b506-927a6ac789f4" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-56b95fd3-6e04-427f-a49a-7a9144e2d492" } ], "id": "00a06446-329a-4df8-8390-e7d7f5794ba8", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-00a06446-329a-4df8-8390-e7d7f5794ba8" }, { "name": "attachments", "item": [ { "name": "{id}", "item": [ { "name": "download", "item": [ { "name": "Download Retrieve", "id": "e20ba032-8d13-4f82-bd19-cfd9cd436867", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/octet-stream" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments/:id/download?include_shell_data=&mime_type=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments", ":id", "download" ], "query": [ { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, specifies the export format of the file to be downloaded. For information on supported export formats, please refer to our export format help center article.", "key": "mime_type", "value": "" } ], "variable": [ { "id": "9f320cab-33bc-4d2b-9fb3-53c530df1c4d", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns the `File` content with the given `id` as a stream of bytes.{/* BEGIN_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "572e8d38-a9fd-4f9a-b049-578490d97cef", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/octet-stream" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments/:id/download?include_shell_data=&mime_type=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments", ":id", "download" ], "query": [ { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, specifies the export format of the file to be downloaded. For information on supported export formats, please refer to our export format help center article.", "key": "mime_type", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "application/octet-stream" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-572e8d38-a9fd-4f9a-b049-578490d97cef" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e20ba032-8d13-4f82-bd19-cfd9cd436867" } ], "id": "e1b434e2-7b84-4b41-8606-215370a8d5bc", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e1b434e2-7b84-4b41-8606-215370a8d5bc" }, { "name": "Retrieve", "id": "de16737b-f033-4974-b6a7-60128392b311", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments/:id?expand=ticket&expand=ticket&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "c02ae699-92a3-4f05-9a8a-2c0e2d0aeac7", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns an `Attachment` object with the given `id`.{/* BEGIN_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "344a92bb-2526-4455-b726-d28b2776b45a", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments/:id?expand=ticket&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"file_name\": \"\",\n \"ticket\": \"\",\n \"file_url\": \"\",\n \"content_type\": \"\",\n \"uploaded_by\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"elit_3\": {\n \"description\": \"Any type\"\n },\n \"minim7a\": {\n \"description\": \"Any type\"\n },\n \"magnac\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"tempor__7\": {\n \"description\": \"Any type\"\n },\n \"dolor8\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-344a92bb-2526-4455-b726-d28b2776b45a" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-de16737b-f033-4974-b6a7-60128392b311" } ], "id": "04fa34bf-5f83-4d1b-9c46-939ed9ea2bbc", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-04fa34bf-5f83-4d1b-9c46-939ed9ea2bbc" }, { "name": "meta", "item": [ { "name": "post", "item": [ { "name": "Meta Post Retrieve", "id": "86b083ad-7430-48d7-8e76-898d3e1f5036", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments/meta/post", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments", "meta", "post" ] }, "description": "Returns metadata for `TicketingAttachment` POSTs.{/* BEGIN_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "06585aab-af78-4bd8-9882-1c6f7bc84156", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments/meta/post", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments", "meta", "post" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request_schema\": {\n \"id_a\": {\n \"description\": \"Any type\"\n },\n \"reprehenderitd4\": {\n \"description\": \"Any type\"\n }\n },\n \"has_conditional_params\": \"\",\n \"has_required_linked_account_params\": \"\",\n \"status\": {\n \"linked_account_status\": \"\",\n \"can_make_request\": \"\"\n },\n \"remote_fields\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-06585aab-af78-4bd8-9882-1c6f7bc84156" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-86b083ad-7430-48d7-8e76-898d3e1f5036" } ], "id": "5efeda00-5718-4d64-8d33-4d0c64adb617", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-5efeda00-5718-4d64-8d33-4d0c64adb617" } ], "id": "2c8d55e9-c993-4ec7-8ba7-f0b0de85f1e9", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-2c8d55e9-c993-4ec7-8ba7-f0b0de85f1e9" }, { "name": "List", "id": "6f8ba04e-467c-45f0-8af4-ebca4e1f3f4d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments?created_after=&created_before=&cursor=&expand=ticket&expand=ticket&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_created_after=&remote_id=&ticket_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return attachments created in the third party platform after this datetime.", "key": "remote_created_after", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return comments for this ticket.", "key": "ticket_id", "value": "" } ] }, "description": "Returns a list of `Attachment` objects.{/* BEGIN_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ATTACHMENT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "22471b20-8de1-40b2-9495-8b708ed1c57d", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments?created_after=&created_before=&cursor=&expand=ticket&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_created_after=&remote_id=&ticket_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return attachments created in the third party platform after this datetime.", "key": "remote_created_after", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return comments for this ticket.", "key": "ticket_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"file_name\": \"\",\n \"ticket\": \"\",\n \"file_url\": \"\",\n \"content_type\": \"\",\n \"uploaded_by\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"suntc59\": {\n \"description\": \"Any type\"\n },\n \"dolor_10\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ullamco_0a9\": {\n \"description\": \"Any type\"\n },\n \"Duis_2\": {\n \"description\": \"Any type\"\n },\n \"dolor_b\": {\n \"description\": \"Any type\"\n },\n \"quis_8\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"file_name\": \"\",\n \"ticket\": \"\",\n \"file_url\": \"\",\n \"content_type\": \"\",\n \"uploaded_by\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"consectetur_8\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"deserunt_e76\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-22471b20-8de1-40b2-9495-8b708ed1c57d" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-6f8ba04e-467c-45f0-8af4-ebca4e1f3f4d" }, { "name": "Create", "id": "be524e65-bd64-4d2e-aa29-ea11407928b0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"file_name\": \"\",\n \"ticket\": \"\",\n \"file_url\": \"\",\n \"content_type\": \"\",\n \"uploaded_by\": \"\",\n \"integration_params\": null,\n \"linked_account_params\": null\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] }, "description": "Creates an `Attachment` object with the given values.{/* BEGIN_TICKETING_ATTACHMENT_CREATE_SUPPORTED_FIELDS */}
{/* END_TICKETING_ATTACHMENT_CREATE_SUPPORTED_FIELDS */}" }, "response": [ { "id": "37361712-2d0b-46d5-8780-668cfc51e9d2", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"file_name\": \"\",\n \"ticket\": \"\",\n \"file_url\": \"\",\n \"content_type\": \"\",\n \"uploaded_by\": \"\",\n \"integration_params\": null,\n \"linked_account_params\": null\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/attachments?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "attachments" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"file_name\": \"\",\n \"ticket\": \"\",\n \"file_url\": \"\",\n \"content_type\": \"\",\n \"uploaded_by\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"occaecat_3e\": {\n \"description\": \"Any type\"\n },\n \"proident0_6\": {\n \"description\": \"Any type\"\n },\n \"voluptate_0\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"incididunt_4d\": {\n \"description\": \"Any type\"\n },\n \"ipsumc3d\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-37361712-2d0b-46d5-8780-668cfc51e9d2" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-be524e65-bd64-4d2e-aa29-ea11407928b0" } ], "id": "61259083-5f03-4291-b981-657fc845f835", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-61259083-5f03-4291-b981-657fc845f835" }, { "name": "collections", "item": [ { "name": "{collection_id}", "item": [ { "name": "viewers", "item": [ { "name": "Viewers List", "id": "52faee91-5c02-4eef-a8be-4b81f71bc96c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/collections/:collection_id/viewers?cursor=&expand=team&expand=team&include_deleted_data=&include_remote_data=&include_shell_data=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "collections", ":collection_id", "viewers" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "team" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "team" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ], "variable": [ { "id": "f40bda6e-a196-420a-992f-edafa17fbbca", "key": "collection_id", "value": "", "description": "(Required) " } ] }, "description": "Returns a list of `Viewer` objects that point to a User id or Team id that is either an assignee or viewer on a `Collection` with the given id. [Learn more.](https://help.merge.dev/en/articles/10333658-ticketing-access-control-list-acls){/* BEGIN_TICKETING_COLLECTION_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_COLLECTION_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "09507b22-2a41-4c29-b4d2-992e1808654a", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/collections/:collection_id/viewers?cursor=&expand=team&include_deleted_data=&include_remote_data=&include_shell_data=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "collections", ":collection_id", "viewers" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "team" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ], "variable": [ { "key": "collection_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"team\": \"\",\n \"user\": \"\"\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"team\": \"\",\n \"user\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-09507b22-2a41-4c29-b4d2-992e1808654a" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-52faee91-5c02-4eef-a8be-4b81f71bc96c" } ], "id": "68a0bc25-16a5-473a-91d2-1a1f066a89a6", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-68a0bc25-16a5-473a-91d2-1a1f066a89a6" } ], "id": "7c4c4dcb-9805-4a5c-8786-f8d287eda1f1", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7c4c4dcb-9805-4a5c-8786-f8d287eda1f1" }, { "name": "{id}", "item": [ { "name": "Retrieve", "id": "7c94e9b3-feee-4d6b-b106-333e241e9906", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/collections/:id?expand=permissions&expand=parent_collection&include_remote_data=&include_shell_data=&remote_fields=collection_type&show_enum_origins=collection_type", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "collections", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "permissions" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "parent_collection" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "collection_type" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "collection_type" } ], "variable": [ { "id": "1b85aa0d-51c2-4279-821a-a5469c91d3b7", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `Collection` object with the given `id`.{/* BEGIN_TICKETING_COLLECTION_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_COLLECTION_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "bf50adf9-9f09-44ab-9399-f5d07ba47b9b", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/collections/:id?expand=parent_collection&include_remote_data=&include_shell_data=&remote_fields=collection_type&show_enum_origins=collection_type", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "collections", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "parent_collection" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "collection_type" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "collection_type" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"access_level\": \"COMPANY\",\n \"collection_type\": \"PROJECT\",\n \"parent_collection\": \"\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"DENIED\",\n \"actions\": [\n \"CREATE\",\n \"EDIT\"\n ],\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"do94\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"irure_e6\": {\n \"description\": \"Any type\"\n },\n \"officia_b\": {\n \"description\": \"Any type\"\n },\n \"aute43\": {\n \"description\": \"Any type\"\n },\n \"cillum_1\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"INHERITED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ea_6\": {\n \"description\": \"Any type\"\n },\n \"consecteture1\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"in7\": {\n \"description\": \"Any type\"\n },\n \"et0d\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"collection_url\": \"\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"mollit_a5\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"do_8\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-bf50adf9-9f09-44ab-9399-f5d07ba47b9b" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7c94e9b3-feee-4d6b-b106-333e241e9906" } ], "id": "54c637b4-beca-4ed0-a604-339bc0d908f5", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-54c637b4-beca-4ed0-a604-339bc0d908f5" }, { "name": "List", "id": "32f78d7b-a4a3-44e5-9d05-588625ea87c9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/collections?collection_type=LIST&created_after=&created_before=&cursor=&expand=parent_collection&expand=permissions&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&name=&page_size=&parent_collection_id=&remote_fields=collection_type&remote_id=&show_enum_origins=collection_type", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "collections" ], "query": [ { "description": "If provided, will only return collections of the given type.", "key": "collection_type", "value": "LIST" }, { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "parent_collection" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "permissions" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "If provided, will only return collections with this name.", "key": "name", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return collections whose parent collection matches the given id.", "key": "parent_collection_id", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "collection_type" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "collection_type" } ] }, "description": "Returns a list of `Collection` objects.{/* BEGIN_TICKETING_COLLECTION_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_COLLECTION_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "54d91c65-0824-443c-8902-d48ee7e62c8c", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/collections?collection_type=LIST&created_after=&created_before=&cursor=&expand=permissions&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&name=&page_size=&parent_collection_id=&remote_fields=collection_type&remote_id=&show_enum_origins=collection_type", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "collections" ], "query": [ { "description": "If provided, will only return collections of the given type.", "key": "collection_type", "value": "LIST" }, { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "permissions" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "If provided, will only return collections with this name.", "key": "name", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return collections whose parent collection matches the given id.", "key": "parent_collection_id", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "collection_type" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "collection_type" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"access_level\": \"COMPANY\",\n \"collection_type\": \"PROJECT\",\n \"parent_collection\": \"\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"DENIED\",\n \"actions\": [\n \"DELETE\",\n \"CREATE\"\n ],\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"anim95\": {\n \"description\": \"Any type\"\n },\n \"officia65f\": {\n \"description\": \"Any type\"\n },\n \"proident_8\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ad_2c7\": {\n \"description\": \"Any type\"\n },\n \"aliqua_5\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"ALLOWED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"voluptate7\": {\n \"description\": \"Any type\"\n },\n \"id_e\": {\n \"description\": \"Any type\"\n },\n \"Duis_d5\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"in_75_\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"collection_url\": \"\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"aliquip_7\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"adipisicing_61a\": {\n \"description\": \"Any type\"\n },\n \"elit223\": {\n \"description\": \"Any type\"\n },\n \"sed_454\": {\n \"description\": \"Any type\"\n },\n \"nisi_d\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"access_level\": \"PUBLIC\",\n \"collection_type\": \"PROJECT\",\n \"parent_collection\": \"\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"INHERITED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"eiusmod_f_a\": {\n \"description\": \"Any type\"\n },\n \"do_12\": {\n \"description\": \"Any type\"\n },\n \"reprehenderit_06\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"aute_9\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"INHERITED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"cupidatat_14\": {\n \"description\": \"Any type\"\n },\n \"labored\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"Excepteur_0_4\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"collection_url\": \"\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"exercitation__6\": {\n \"description\": \"Any type\"\n },\n \"non4b\": {\n \"description\": \"Any type\"\n },\n \"Lorem495\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ullamcobe5\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-54d91c65-0824-443c-8902-d48ee7e62c8c" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-32f78d7b-a4a3-44e5-9d05-588625ea87c9" } ], "id": "fe653093-9a18-4c25-b4b0-b4631ee131f9", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-fe653093-9a18-4c25-b4b0-b4631ee131f9" }, { "name": "comments", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "d8d3d85e-c583-4a07-a416-af79be51cf8e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/comments/:id?expand=user&expand=contact&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "user" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "contact" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "5db691ac-86fb-4143-90c9-40aa95e01013", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `Comment` object with the given `id`.{/* BEGIN_TICKETING_COMMENT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_COMMENT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "5eaa1222-a558-4860-87df-d618672c839f", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/comments/:id?expand=contact&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "contact" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"user\": \"\",\n \"contact\": \"\",\n \"body\": \"\",\n \"html_body\": \"\",\n \"ticket\": \"\",\n \"is_private\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"sed1\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"reprehenderit_5e5\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-5eaa1222-a558-4860-87df-d618672c839f" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d8d3d85e-c583-4a07-a416-af79be51cf8e" } ], "id": "94b28956-905e-4a46-94f3-d739ac3ea269", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-94b28956-905e-4a46-94f3-d739ac3ea269" }, { "name": "meta", "item": [ { "name": "post", "item": [ { "name": "Meta Post Retrieve", "id": "07bc9091-eb06-4b20-99b3-bf5516c57d0c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/comments/meta/post", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments", "meta", "post" ] }, "description": "Returns metadata for `Comment` POSTs.{/* BEGIN_TICKETING_COMMENT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_COMMENT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "8c9fdf9b-992e-4c16-9428-f1f4de04e0d6", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/comments/meta/post", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments", "meta", "post" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request_schema\": {\n \"id_a\": {\n \"description\": \"Any type\"\n },\n \"reprehenderitd4\": {\n \"description\": \"Any type\"\n }\n },\n \"has_conditional_params\": \"\",\n \"has_required_linked_account_params\": \"\",\n \"status\": {\n \"linked_account_status\": \"\",\n \"can_make_request\": \"\"\n },\n \"remote_fields\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8c9fdf9b-992e-4c16-9428-f1f4de04e0d6" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-07bc9091-eb06-4b20-99b3-bf5516c57d0c" } ], "id": "89381211-8ddc-489c-b020-ab959beaef62", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-89381211-8ddc-489c-b020-ab959beaef62" } ], "id": "8b49463f-9a0a-4e25-95ea-1678e4f0b383", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8b49463f-9a0a-4e25-95ea-1678e4f0b383" }, { "name": "List", "id": "c19bd15f-7d49-4c1a-95aa-0f723cbacb87", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/comments?created_after=&created_before=&cursor=&expand=user&expand=ticket&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_created_after=&remote_id=&ticket_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "user" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return Comments created in the third party platform after this datetime.", "key": "remote_created_after", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return comments for this ticket.", "key": "ticket_id", "value": "" } ] }, "description": "Returns a list of `Comment` objects.{/* BEGIN_TICKETING_COMMENT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_COMMENT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "99126869-7a4b-4ed6-8935-4011fb183ca3", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/comments?created_after=&created_before=&cursor=&expand=ticket&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_created_after=&remote_id=&ticket_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "ticket" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return Comments created in the third party platform after this datetime.", "key": "remote_created_after", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return comments for this ticket.", "key": "ticket_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"user\": \"\",\n \"contact\": \"\",\n \"body\": \"\",\n \"html_body\": \"\",\n \"ticket\": \"\",\n \"is_private\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ipsum8\": {\n \"description\": \"Any type\"\n },\n \"enim5f\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"nostrud9\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"user\": \"\",\n \"contact\": \"\",\n \"body\": \"\",\n \"html_body\": \"\",\n \"ticket\": \"\",\n \"is_private\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"incididunt_0\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"in_2\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-99126869-7a4b-4ed6-8935-4011fb183ca3" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-c19bd15f-7d49-4c1a-95aa-0f723cbacb87" }, { "name": "Create", "id": "a03009c5-38ab-49c2-8ba7-5fb07db6f7aa", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"user\": \"\",\n \"contact\": \"\",\n \"body\": \"\",\n \"html_body\": \"\",\n \"ticket\": \"\",\n \"is_private\": \"\",\n \"integration_params\": {\n \"dolor_5f8\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_params\": null\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/comments?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] }, "description": "Creates a `Comment` object with the given values.{/* BEGIN_TICKETING_COMMENT_CREATE_SUPPORTED_FIELDS */}
{/* END_TICKETING_COMMENT_CREATE_SUPPORTED_FIELDS */}" }, "response": [ { "id": "74df54d0-0b68-4531-90f8-d7d0085d7f00", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"user\": \"\",\n \"contact\": \"\",\n \"body\": \"\",\n \"html_body\": \"\",\n \"ticket\": \"\",\n \"is_private\": \"\",\n \"integration_params\": {\n \"dolor_5f8\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_params\": null\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/comments?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "comments" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"user\": \"\",\n \"contact\": \"\",\n \"body\": \"\",\n \"html_body\": \"\",\n \"ticket\": \"\",\n \"is_private\": \"\",\n \"remote_created_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"dolor_6\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"aliquip_b40\": {\n \"description\": \"Any type\"\n },\n \"Ut_229\": {\n \"description\": \"Any type\"\n },\n \"fugiat_4\": {\n \"description\": \"Any type\"\n },\n \"sed814\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-74df54d0-0b68-4531-90f8-d7d0085d7f00" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-a03009c5-38ab-49c2-8ba7-5fb07db6f7aa" } ], "id": "84e01eaf-fa01-425f-a5d4-b5ebecd591b6", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-84e01eaf-fa01-425f-a5d4-b5ebecd591b6" }, { "name": "contacts", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "77edc489-7b7f-4007-ae1c-bdbf263249c7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts/:id?expand=account&expand=account&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "account" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "account" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "c35f4502-7916-4bff-9084-739fa956bb32", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `Contact` object with the given `id`.{/* BEGIN_TICKETING_CONTACT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_CONTACT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "cdfa790c-580c-48b0-8055-3936ec8144f1", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts/:id?expand=account&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "account" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"email_address\": \"\",\n \"phone_number\": \"\",\n \"details\": \"\",\n \"account\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"dolore_9\": {\n \"description\": \"Any type\"\n },\n \"proident_81\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ex_c\": {\n \"description\": \"Any type\"\n },\n \"magna_8da\": {\n \"description\": \"Any type\"\n },\n \"sunt_1\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-cdfa790c-580c-48b0-8055-3936ec8144f1" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-77edc489-7b7f-4007-ae1c-bdbf263249c7" } ], "id": "8f9945d4-b8dd-4a5b-9776-bf57e6b88c15", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8f9945d4-b8dd-4a5b-9776-bf57e6b88c15" }, { "name": "meta", "item": [ { "name": "post", "item": [ { "name": "Meta Post Retrieve", "id": "64bde1fb-86c2-44f9-a501-a41d2e35b977", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts/meta/post", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts", "meta", "post" ] }, "description": "Returns metadata for `TicketingContact` POSTs.{/* BEGIN_TICKETING_CONTACT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_CONTACT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "19488834-99fe-4fa5-8c30-9c3d869af232", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts/meta/post", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts", "meta", "post" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request_schema\": {\n \"id_a\": {\n \"description\": \"Any type\"\n },\n \"reprehenderitd4\": {\n \"description\": \"Any type\"\n }\n },\n \"has_conditional_params\": \"\",\n \"has_required_linked_account_params\": \"\",\n \"status\": {\n \"linked_account_status\": \"\",\n \"can_make_request\": \"\"\n },\n \"remote_fields\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-19488834-99fe-4fa5-8c30-9c3d869af232" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-64bde1fb-86c2-44f9-a501-a41d2e35b977" } ], "id": "d6c83133-7df2-4bd6-b5ec-abbedf1c875f", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d6c83133-7df2-4bd6-b5ec-abbedf1c875f" } ], "id": "8dfd43f9-511f-4bcb-8288-49ec42c614c4", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8dfd43f9-511f-4bcb-8288-49ec42c614c4" }, { "name": "List", "id": "9b7bcd5a-fa9a-44a8-8ae4-49340bce7d85", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts?created_after=&created_before=&cursor=&email_address=&expand=account&expand=account&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return Contacts that match this email.", "key": "email_address", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "account" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "account" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] }, "description": "Returns a list of `Contact` objects.{/* BEGIN_TICKETING_CONTACT_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_CONTACT_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "2b810872-f7bb-4d3d-b512-72480cb84b21", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts?created_after=&created_before=&cursor=&email_address=&expand=account&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return Contacts that match this email.", "key": "email_address", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "account" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"email_address\": \"\",\n \"phone_number\": \"\",\n \"details\": \"\",\n \"account\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"irure0\": {\n \"description\": \"Any type\"\n },\n \"amet60\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"laborea\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"email_address\": \"\",\n \"phone_number\": \"\",\n \"details\": \"\",\n \"account\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"consectetur3\": {\n \"description\": \"Any type\"\n },\n \"pariaturf_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"dolore5\": {\n \"description\": \"Any type\"\n },\n \"minim62\": {\n \"description\": \"Any type\"\n },\n \"qui_b\": {\n \"description\": \"Any type\"\n },\n \"reprehenderit_51\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-2b810872-f7bb-4d3d-b512-72480cb84b21" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-9b7bcd5a-fa9a-44a8-8ae4-49340bce7d85" }, { "name": "Create", "id": "1d210192-7fa4-4b78-94c3-eb73bc1af923", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"name\": \"\",\n \"email_address\": \"\",\n \"phone_number\": \"\",\n \"details\": \"\",\n \"account\": \"\",\n \"integration_params\": {\n \"cupidatat_3a\": {\n \"description\": \"Any type\"\n },\n \"quis_9_\": {\n \"description\": \"Any type\"\n },\n \"proident_c1\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_params\": {\n \"sint_ba\": {\n \"description\": \"Any type\"\n }\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] }, "description": "Creates a `Contact` object with the given values.{/* BEGIN_TICKETING_CONTACT_CREATE_SUPPORTED_FIELDS */}
{/* END_TICKETING_CONTACT_CREATE_SUPPORTED_FIELDS */}" }, "response": [ { "id": "78e2fa64-4c55-4da6-affa-284fd1091e90", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"name\": \"\",\n \"email_address\": \"\",\n \"phone_number\": \"\",\n \"details\": \"\",\n \"account\": \"\",\n \"integration_params\": {\n \"cupidatat_3a\": {\n \"description\": \"Any type\"\n },\n \"quis_9_\": {\n \"description\": \"Any type\"\n },\n \"proident_c1\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_params\": {\n \"sint_ba\": {\n \"description\": \"Any type\"\n }\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/contacts?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "contacts" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"email_address\": \"\",\n \"phone_number\": \"\",\n \"details\": \"\",\n \"account\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"consectetur_2f\": {\n \"description\": \"Any type\"\n },\n \"occaecat04\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ex__44\": {\n \"description\": \"Any type\"\n },\n \"mollit09\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-78e2fa64-4c55-4da6-affa-284fd1091e90" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-1d210192-7fa4-4b78-94c3-eb73bc1af923" } ], "id": "1f22227f-ccbd-4419-9e96-b3fd334b3738", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-1f22227f-ccbd-4419-9e96-b3fd334b3738" }, { "name": "roles", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "21723d5a-2503-4ac3-848b-44b03c7511d1", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/roles/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "roles", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "43ce88ec-e9a0-4b53-81f8-4f0c7eadd829", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `Role` object with the given `id`.{/* BEGIN_TICKETING_ROLE_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ROLE_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "48740776-26d6-47dc-bb25-ce0bcd76ef08", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/roles/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "roles", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"ticket_actions\": null,\n \"ticket_access\": \"TEAM_ONLY\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"exercitation_2\": {\n \"description\": \"Any type\"\n },\n \"velitc8\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"incididunt_ee4\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-48740776-26d6-47dc-bb25-ce0bcd76ef08" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-21723d5a-2503-4ac3-848b-44b03c7511d1" } ], "id": "09168972-d3f4-4523-88f8-f8a60ea29c3c", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-09168972-d3f4-4523-88f8-f8a60ea29c3c" }, { "name": "List", "id": "09729907-852e-4c54-a7d0-39de3a2b34db", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/roles?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "roles" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] }, "description": "Returns a list of `Role` objects.{/* BEGIN_TICKETING_ROLE_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_ROLE_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "499683bf-8362-4825-bfed-70eaebb9a3b0", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/roles?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "roles" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"ticket_actions\": null,\n \"ticket_access\": \"ALL\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"Excepteur_992\": {\n \"description\": \"Any type\"\n },\n \"esse_f26\": {\n \"description\": \"Any type\"\n },\n \"esse_a2e\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"voluptate3f\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"ticket_actions\": [\n \"DELETE\",\n \"ASSIGN\"\n ],\n \"ticket_access\": \"TEAM_ONLY\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"idc25\": {\n \"description\": \"Any type\"\n },\n \"in_9\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"exercitationf\": {\n \"description\": \"Any type\"\n },\n \"laboris8\": {\n \"description\": \"Any type\"\n },\n \"enim17\": {\n \"description\": \"Any type\"\n },\n \"cillum1d\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-499683bf-8362-4825-bfed-70eaebb9a3b0" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-09729907-852e-4c54-a7d0-39de3a2b34db" } ], "id": "78942b65-c8e8-48cd-8185-a320e46f0e9e", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-78942b65-c8e8-48cd-8185-a320e46f0e9e" }, { "name": "tags", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "46f1b0af-0ebb-485a-a61f-3fd3f3b5ebe8", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tags/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tags", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "c9f0bda7-3212-4a89-bfd8-7b3360096986", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `Tag` object with the given `id`.{/* BEGIN_TICKETING_TAG_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TAG_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "d9710fe9-474b-414b-85b8-d5c771d472a9", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tags/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tags", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"id\": \"\",\n \"name\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"nisi8f6\": {\n \"description\": \"Any type\"\n },\n \"deserunt2\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"in_01\": {\n \"description\": \"Any type\"\n },\n \"fugiat6\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d9710fe9-474b-414b-85b8-d5c771d472a9" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-46f1b0af-0ebb-485a-a61f-3fd3f3b5ebe8" } ], "id": "8cb62d9f-8212-4645-8dd0-cdc2ff7a4bb1", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8cb62d9f-8212-4645-8dd0-cdc2ff7a4bb1" }, { "name": "List", "id": "a4036eae-4fc4-4cba-8cd9-43a03bb61e25", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tags?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tags" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] }, "description": "Returns a list of `Tag` objects.{/* BEGIN_TICKETING_TAG_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TAG_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "54722807-0717-4206-9dcf-84aebd329b93", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tags?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tags" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"id\": \"\",\n \"name\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"dolore7a\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"in4\": {\n \"description\": \"Any type\"\n },\n \"aliquip_1e\": {\n \"description\": \"Any type\"\n },\n \"Ut5\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n },\n {\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"id\": \"\",\n \"name\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"sunt_b3\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"labore_8\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-54722807-0717-4206-9dcf-84aebd329b93" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-a4036eae-4fc4-4cba-8cd9-43a03bb61e25" } ], "id": "e20b4255-0529-4357-bdc9-81f8054211be", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e20b4255-0529-4357-bdc9-81f8054211be" }, { "name": "teams", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "76780e77-5f66-4879-9bb3-0cfe2bcae3c5", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/teams/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "teams", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "161b7720-a538-4536-8a5e-90274cd6b3fd", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `Team` object with the given `id`.{/* BEGIN_TICKETING_TEAM_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TEAM_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "73309830-3486-41d6-ac6e-bdb19a292bbf", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/teams/:id?include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "teams", ":id" ], "query": [ { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"eiusmod_27\": {\n \"description\": \"Any type\"\n },\n \"eua11\": {\n \"description\": \"Any type\"\n },\n \"in_f84\": {\n \"description\": \"Any type\"\n },\n \"veniam_6c\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"exercitation_f7\": {\n \"description\": \"Any type\"\n },\n \"officia50d\": {\n \"description\": \"Any type\"\n },\n \"minim7\": {\n \"description\": \"Any type\"\n },\n \"proident_57c\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-73309830-3486-41d6-ac6e-bdb19a292bbf" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-76780e77-5f66-4879-9bb3-0cfe2bcae3c5" } ], "id": "e74b632a-cf1c-4509-b5f1-453a06683ad0", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e74b632a-cf1c-4509-b5f1-453a06683ad0" }, { "name": "List", "id": "006e0d51-98cf-4134-98fa-e0829d6d06d1", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/teams?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "teams" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] }, "description": "Returns a list of `Team` objects.{/* BEGIN_TICKETING_TEAM_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TEAM_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "06d3470d-e995-4ac7-8934-2fb7de5a9e0f", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/teams?created_after=&created_before=&cursor=&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "teams" ], "query": [ { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ut_54\": {\n \"description\": \"Any type\"\n },\n \"Duis5\": {\n \"description\": \"Any type\"\n },\n \"non_bce\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"tempor_bb\": {\n \"description\": \"Any type\"\n },\n \"consectetur_695\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ]\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"esse_b\": {\n \"description\": \"Any type\"\n },\n \"officia_da_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"mollit7\": {\n \"description\": \"Any type\"\n },\n \"laborum_8\": {\n \"description\": \"Any type\"\n },\n \"ut_e\": {\n \"description\": \"Any type\"\n },\n \"dolore1d\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-06d3470d-e995-4ac7-8934-2fb7de5a9e0f" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-006e0d51-98cf-4134-98fa-e0829d6d06d1" } ], "id": "36970f0e-d4e2-46b3-a741-d2fe389d7107", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-36970f0e-d4e2-46b3-a741-d2fe389d7107" }, { "name": "tickets", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "6b7867d9-315a-4a48-a80d-4d99127a343c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/:id?expand=assignees&expand=attachments&include_remote_data=&include_remote_fields=&include_shell_data=&remote_fields=priority&show_enum_origins=priority", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "assignees" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "attachments" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.", "key": "include_remote_fields", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "priority" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "priority" } ], "variable": [ { "id": "0ba19501-940e-4b4a-a410-869d8cdeff7f", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `Ticket` object with the given `id`.{/* BEGIN_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "5aabc162-32b6-409c-94c1-5a7b8372da46", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/:id?expand=attachments&include_remote_data=&include_remote_fields=&include_shell_data=&remote_fields=priority&show_enum_origins=priority", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "attachments" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.", "key": "include_remote_fields", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "priority" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "priority" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"CLOSED\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"attachments\": [\n \"\",\n \"\"\n ],\n \"access_level\": \"PRIVATE\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"DENIED\",\n \"actions\": [\n \"DELETE\",\n \"VIEW\"\n ],\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ad_50\": {\n \"description\": \"Any type\"\n },\n \"non_30\": {\n \"description\": \"Any type\"\n },\n \"exercitation6\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"tempor_95\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"DENIED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"velit_e9\": {\n \"description\": \"Any type\"\n },\n \"sedaa_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"euf7_\": {\n \"description\": \"Any type\"\n },\n \"eu9\": {\n \"description\": \"Any type\"\n },\n \"dolor_ca\": {\n \"description\": \"Any type\"\n },\n \"ipsum_a_f\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"URGENT\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"completed_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"veniam86\": {\n \"description\": \"Any type\"\n },\n \"commodo2\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"sint315\": {\n \"description\": \"Any type\"\n },\n \"eu7b_\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null,\n \"remote_fields\": [\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"bool\",\n \"field_format\": \"datetime\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"list\",\n \"item_format\": \"list\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"Duisa9f\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"bool\",\n \"field_format\": \"string\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"date\",\n \"item_format\": \"number\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"ut5a7\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-5aabc162-32b6-409c-94c1-5a7b8372da46" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-6b7867d9-315a-4a48-a80d-4d99127a343c" }, { "name": "Partial Update", "id": "9760da2a-49e9-4fb7-927f-765c7a1b3a25", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PATCH", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"OPEN\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"access_level\": \"PRIVATE\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"LOW\",\n \"completed_at\": \"\",\n \"integration_params\": null,\n \"linked_account_params\": null,\n \"remote_fields\": [\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"dod\": {\n \"description\": \"Any type\"\n },\n \"incididunt263\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"consequat3\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/:id?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", ":id" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ], "variable": [ { "id": "83d4b8df-cdef-45b2-9660-389056de7694", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Updates a `Ticket` object with the given `id`.{/* BEGIN_TICKETING_TICKET_EDIT_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_EDIT_SUPPORTED_FIELDS */}" }, "response": [ { "id": "46b6dbf2-8665-4542-8214-733af185d618", "name": "response", "originalRequest": { "method": "PATCH", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"OPEN\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"access_level\": \"PRIVATE\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"LOW\",\n \"completed_at\": \"\",\n \"integration_params\": null,\n \"linked_account_params\": null,\n \"remote_fields\": [\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"dod\": {\n \"description\": \"Any type\"\n },\n \"incididunt263\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"consequat3\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/:id?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", ":id" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"IN_PROGRESS\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"attachments\": [\n \"\",\n \"\"\n ],\n \"access_level\": \"COMPANY\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"ALLOWED\",\n \"actions\": [\n \"DELETE\",\n \"EDIT\"\n ],\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"occaecat_b94\": {\n \"description\": \"Any type\"\n },\n \"in1\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ullamco_9d\": {\n \"description\": \"Any type\"\n },\n \"eae\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"ALLOWED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ad6\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"cupidatat03\": {\n \"description\": \"Any type\"\n },\n \"Lorem_46\": {\n \"description\": \"Any type\"\n },\n \"nostruda9b\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"NORMAL\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"completed_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ea4\": {\n \"description\": \"Any type\"\n },\n \"reprehenderitec\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"sitd72\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null,\n \"remote_fields\": [\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"list\",\n \"field_format\": \"string\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"list\",\n \"item_format\": \"number\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"commodo_cc\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"datetime\",\n \"field_format\": \"string\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"date\",\n \"item_format\": \"datetime\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"commodod1\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-46b6dbf2-8665-4542-8214-733af185d618" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-9760da2a-49e9-4fb7-927f-765c7a1b3a25" } ], "id": "7e884ba0-4a2d-4d17-b101-478d06995a9c", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7e884ba0-4a2d-4d17-b101-478d06995a9c" }, { "name": "{ticket_id}", "item": [ { "name": "viewers", "item": [ { "name": "Viewers List", "id": "e5c019b7-7a12-4d57-a6db-5318a0809bbc", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/:ticket_id/viewers?cursor=&expand=user&expand=user&include_deleted_data=&include_remote_data=&include_shell_data=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", ":ticket_id", "viewers" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "user" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "user" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ], "variable": [ { "id": "a72f7acb-42e1-4af7-83ed-bde8605659c6", "key": "ticket_id", "value": "", "description": "(Required) " } ] }, "description": "Returns a list of `Viewer` objects that point to a User id or Team id that is either an assignee or viewer on a `Ticket` with the given id. [Learn more.](https://help.merge.dev/en/articles/10333658-ticketing-access-control-list-acls){/* BEGIN_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "6d2ea4ec-46eb-4eba-b479-3e44cc0951f8", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/:ticket_id/viewers?cursor=&expand=user&include_deleted_data=&include_remote_data=&include_shell_data=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", ":ticket_id", "viewers" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "user" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"team\": \"\",\n \"user\": \"\"\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"team\": \"\",\n \"user\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-6d2ea4ec-46eb-4eba-b479-3e44cc0951f8" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e5c019b7-7a12-4d57-a6db-5318a0809bbc" } ], "id": "17a41cf5-74cc-4907-b900-e87d04e10b18", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-17a41cf5-74cc-4907-b900-e87d04e10b18" } ], "id": "203b8fa5-cd2a-46cb-9ef2-c9b2cd7d243f", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-203b8fa5-cd2a-46cb-9ef2-c9b2cd7d243f" }, { "name": "live-search", "item": [ { "name": "Live Search List", "id": "06f7d395-e1f6-4fbb-8d15-3273e72a4670", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/live-search?assignee_ids=&assignees=&collection_ids=&collections=&include_deleted_data=&include_remote_fields=&include_shell_data=&name=&remote_cursor=&remote_fields=priority,status&show_enum_origins=status,ticket_type&status=&ticket_url=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "live-search" ], "query": [ { "description": "Filter tickets by assignee IDs (comma-separated)", "key": "assignee_ids", "value": "" }, { "description": "Filter tickets by assignee names (comma-separated)", "key": "assignees", "value": "" }, { "description": "Filter tickets by collection IDs (comma-separated)", "key": "collection_ids", "value": "" }, { "description": "Filter tickets by collection names (comma-separated)", "key": "collections", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.", "key": "include_remote_fields", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Filter tickets by name/title", "key": "name", "value": "" }, { "description": "Pagination cursor for remote data", "key": "remote_cursor", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "priority,status" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "status,ticket_type" }, { "description": "Filter tickets by status", "key": "status", "value": "" }, { "description": "Filter tickets by URL", "key": "ticket_url", "value": "" } ] }, "description": "Returns a list of `Ticket` objects.{/* BEGIN_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "2007e305-0181-4b7b-a48a-865f5d12ddeb", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/live-search?assignee_ids=&assignees=&collection_ids=&collections=&include_deleted_data=&include_remote_fields=&include_shell_data=&name=&remote_cursor=&remote_fields=priority,status&show_enum_origins=status,ticket_type&status=&ticket_url=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "live-search" ], "query": [ { "description": "Filter tickets by assignee IDs (comma-separated)", "key": "assignee_ids", "value": "" }, { "description": "Filter tickets by assignee names (comma-separated)", "key": "assignees", "value": "" }, { "description": "Filter tickets by collection IDs (comma-separated)", "key": "collection_ids", "value": "" }, { "description": "Filter tickets by collection names (comma-separated)", "key": "collections", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.", "key": "include_remote_fields", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "Filter tickets by name/title", "key": "name", "value": "" }, { "description": "Pagination cursor for remote data", "key": "remote_cursor", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "priority,status" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "status,ticket_type" }, { "description": "Filter tickets by status", "key": "status", "value": "" }, { "description": "Filter tickets by URL", "key": "ticket_url", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-2007e305-0181-4b7b-a48a-865f5d12ddeb" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-06f7d395-e1f6-4fbb-8d15-3273e72a4670" } ], "id": "43346dd0-dfb8-4c6b-aaf6-182830316261", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-43346dd0-dfb8-4c6b-aaf6-182830316261" }, { "name": "meta", "item": [ { "name": "patch", "item": [ { "name": "{id}", "item": [ { "name": "Meta Patch Retrieve", "id": "57737529-15ec-4482-9e73-9141f768d102", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/meta/patch/:id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "meta", "patch", ":id" ], "variable": [ { "id": "9784e546-aa56-426a-bc0b-0681959aae49", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns metadata for `Ticket` PATCHs.{/* BEGIN_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "7a64cdbc-8ec3-4084-aec8-3f757d58c55f", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/meta/patch/:id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "meta", "patch", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request_schema\": {\n \"id_a\": {\n \"description\": \"Any type\"\n },\n \"reprehenderitd4\": {\n \"description\": \"Any type\"\n }\n },\n \"has_conditional_params\": \"\",\n \"has_required_linked_account_params\": \"\",\n \"status\": {\n \"linked_account_status\": \"\",\n \"can_make_request\": \"\"\n },\n \"remote_fields\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7a64cdbc-8ec3-4084-aec8-3f757d58c55f" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-57737529-15ec-4482-9e73-9141f768d102" } ], "id": "ef569339-e5a3-41c6-a5b5-875ca74cbe59", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ef569339-e5a3-41c6-a5b5-875ca74cbe59" } ], "id": "3af68a81-d4c0-4294-aef1-a7fc4512583e", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-3af68a81-d4c0-4294-aef1-a7fc4512583e" }, { "name": "post", "item": [ { "name": "Meta Post Retrieve", "id": "17e1e58c-63b2-45fa-8b3a-6c9eee113aee", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/meta/post?collection_id=&ticket_type=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "meta", "post" ], "query": [ { "description": "If provided, will only return tickets for this collection.", "key": "collection_id", "value": "" }, { "description": "If provided, will only return tickets for this ticket type.", "key": "ticket_type", "value": "" } ] }, "description": "Returns metadata for `Ticket` POSTs.{/* BEGIN_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "a780d4ae-9c1a-4b32-a7b5-e335f7f60046", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/meta/post?collection_id=&ticket_type=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "meta", "post" ], "query": [ { "description": "If provided, will only return tickets for this collection.", "key": "collection_id", "value": "" }, { "description": "If provided, will only return tickets for this ticket type.", "key": "ticket_type", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request_schema\": {\n \"id_a\": {\n \"description\": \"Any type\"\n },\n \"reprehenderitd4\": {\n \"description\": \"Any type\"\n }\n },\n \"has_conditional_params\": \"\",\n \"has_required_linked_account_params\": \"\",\n \"status\": {\n \"linked_account_status\": \"\",\n \"can_make_request\": \"\"\n },\n \"remote_fields\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-a780d4ae-9c1a-4b32-a7b5-e335f7f60046" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-17e1e58c-63b2-45fa-8b3a-6c9eee113aee" } ], "id": "7add6dd4-558b-4f41-b8f1-ced880f0fc49", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7add6dd4-558b-4f41-b8f1-ced880f0fc49" } ], "id": "9eab0f8a-014b-4fb0-939f-3d155d92fd3b", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-9eab0f8a-014b-4fb0-939f-3d155d92fd3b" }, { "name": "remote-field-classes", "item": [ { "name": "Remote Field Classes List", "id": "37aaf036-7ff3-49a4-9ed0-5534d1c08a38", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/remote-field-classes?cursor=&ids=&include_deleted_data=&include_remote_data=&include_shell_data=&is_common_model_field=&is_custom=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "remote-field-classes" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return remote field classes with the `ids` in this list", "key": "ids", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, will only return remote field classes with this is_common_model_field value", "key": "is_common_model_field", "value": "" }, { "description": "If provided, will only return remote fields classes with this is_custom value", "key": "is_custom", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ] }, "description": "Returns a list of `RemoteFieldClass` objects.{/* BEGIN_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "4b1c535f-6127-440e-992c-21e411c8728f", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets/remote-field-classes?cursor=&ids=&include_deleted_data=&include_remote_data=&include_shell_data=&is_common_model_field=&is_custom=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets", "remote-field-classes" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return remote field classes with the `ids` in this list", "key": "ids", "value": "" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, will only return remote field classes with this is_common_model_field value", "key": "is_common_model_field", "value": "" }, { "description": "If provided, will only return remote fields classes with this is_custom value", "key": "is_custom", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"date\",\n \"field_format\": \"datetime\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"list\",\n \"item_format\": \"datetime\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"number\",\n \"field_format\": \"list\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"bool\",\n \"item_format\": \"list\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-4b1c535f-6127-440e-992c-21e411c8728f" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-37aaf036-7ff3-49a4-9ed0-5534d1c08a38" } ], "id": "7ae78a0c-6e56-4417-8160-dc7e6528d68b", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7ae78a0c-6e56-4417-8160-dc7e6528d68b" }, { "name": "List", "id": "b1e4cbdc-c7b4-4a68-97f7-68cec552a835", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets?account_id=&assignee_ids=&collection_ids=&completed_after=&completed_before=&contact_id=&created_after=&created_before=&creator_id=&creator_ids=&cursor=&due_after=&due_before=&expand=account&expand=creator&include_deleted_data=&include_remote_data=&include_remote_fields=&include_shell_data=&modified_after=&modified_before=&name=&page_size=&parent_ticket_id=&priority=URGENT&remote_created_after=&remote_created_before=&remote_fields=priority,status,ticket_type&remote_id=&remote_ids=&remote_updated_after=&remote_updated_before=&show_enum_origins=priority,status,ticket_type&status=&tags=&ticket_type=&ticket_url=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets" ], "query": [ { "description": "If provided, will only return tickets for this account.", "key": "account_id", "value": "" }, { "description": "If provided, will only return tickets assigned to the assignee_ids; multiple assignee_ids can be separated by commas.", "key": "assignee_ids", "value": "" }, { "description": "If provided, will only return tickets assigned to the specified collection_ids, including tickets in any nested or child collections. Multiple collection_ids can be separated by commas.", "key": "collection_ids", "value": "" }, { "description": "If provided, will only return tickets completed after this datetime.", "key": "completed_after", "value": "" }, { "description": "If provided, will only return tickets completed before this datetime.", "key": "completed_before", "value": "" }, { "description": "If provided, will only return tickets for this contact.", "key": "contact_id", "value": "" }, { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "If provided, will only return tickets created by this creator_id.", "key": "creator_id", "value": "" }, { "description": "If provided, will only return tickets created by the creator_ids; multiple creator_ids can be separated by commas.", "key": "creator_ids", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return tickets due after this datetime.", "key": "due_after", "value": "" }, { "description": "If provided, will only return tickets due before this datetime.", "key": "due_before", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "account" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "creator" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.", "key": "include_remote_fields", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "If provided, will only return tickets with this name.", "key": "name", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return sub tickets of the parent_ticket_id.", "key": "parent_ticket_id", "value": "" }, { "description": "If provided, will only return tickets of this priority.\n\n", "key": "priority", "value": "URGENT" }, { "description": "If provided, will only return tickets created in the third party platform after this datetime.", "key": "remote_created_after", "value": "" }, { "description": "If provided, will only return tickets created in the third party platform before this datetime.", "key": "remote_created_before", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "priority,status,ticket_type" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return tickets with these remote IDs (comma-separated).", "key": "remote_ids", "value": "" }, { "description": "If provided, will only return tickets updated in the third party platform after this datetime.", "key": "remote_updated_after", "value": "" }, { "description": "If provided, will only return tickets updated in the third party platform before this datetime.", "key": "remote_updated_before", "value": "" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "priority,status,ticket_type" }, { "description": "If provided, will only return tickets of this status.", "key": "status", "value": "" }, { "description": "If provided, will only return tickets matching the tags; multiple tags can be separated by commas.", "key": "tags", "value": "" }, { "description": "If provided, will only return tickets of this type.", "key": "ticket_type", "value": "" }, { "description": "If provided, will only return tickets where the URL matches or contains the substring", "key": "ticket_url", "value": "" } ] }, "description": "Returns a list of `Ticket` objects.{/* BEGIN_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "a00236ed-2380-48e1-b474-de3d488a5b65", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets?account_id=&assignee_ids=&collection_ids=&completed_after=&completed_before=&contact_id=&created_after=&created_before=&creator_id=&creator_ids=&cursor=&due_after=&due_before=&expand=creator&include_deleted_data=&include_remote_data=&include_remote_fields=&include_shell_data=&modified_after=&modified_before=&name=&page_size=&parent_ticket_id=&priority=URGENT&remote_created_after=&remote_created_before=&remote_fields=priority,status,ticket_type&remote_id=&remote_ids=&remote_updated_after=&remote_updated_before=&show_enum_origins=priority,status,ticket_type&status=&tags=&ticket_type=&ticket_url=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets" ], "query": [ { "description": "If provided, will only return tickets for this account.", "key": "account_id", "value": "" }, { "description": "If provided, will only return tickets assigned to the assignee_ids; multiple assignee_ids can be separated by commas.", "key": "assignee_ids", "value": "" }, { "description": "If provided, will only return tickets assigned to the specified collection_ids, including tickets in any nested or child collections. Multiple collection_ids can be separated by commas.", "key": "collection_ids", "value": "" }, { "description": "If provided, will only return tickets completed after this datetime.", "key": "completed_after", "value": "" }, { "description": "If provided, will only return tickets completed before this datetime.", "key": "completed_before", "value": "" }, { "description": "If provided, will only return tickets for this contact.", "key": "contact_id", "value": "" }, { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "If provided, will only return tickets created by this creator_id.", "key": "creator_id", "value": "" }, { "description": "If provided, will only return tickets created by the creator_ids; multiple creator_ids can be separated by commas.", "key": "creator_ids", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return tickets due after this datetime.", "key": "due_after", "value": "" }, { "description": "If provided, will only return tickets due before this datetime.", "key": "due_before", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "creator" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.", "key": "include_remote_fields", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "If provided, will only return tickets with this name.", "key": "name", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If provided, will only return sub tickets of the parent_ticket_id.", "key": "parent_ticket_id", "value": "" }, { "description": "If provided, will only return tickets of this priority.\n\n", "key": "priority", "value": "URGENT" }, { "description": "If provided, will only return tickets created in the third party platform after this datetime.", "key": "remote_created_after", "value": "" }, { "description": "If provided, will only return tickets created in the third party platform before this datetime.", "key": "remote_created_before", "value": "" }, { "description": "Deprecated. Use show_enum_origins.", "key": "remote_fields", "value": "priority,status,ticket_type" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return tickets with these remote IDs (comma-separated).", "key": "remote_ids", "value": "" }, { "description": "If provided, will only return tickets updated in the third party platform after this datetime.", "key": "remote_updated_after", "value": "" }, { "description": "If provided, will only return tickets updated in the third party platform before this datetime.", "key": "remote_updated_before", "value": "" }, { "description": "A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)", "key": "show_enum_origins", "value": "priority,status,ticket_type" }, { "description": "If provided, will only return tickets of this status.", "key": "status", "value": "" }, { "description": "If provided, will only return tickets matching the tags; multiple tags can be separated by commas.", "key": "tags", "value": "" }, { "description": "If provided, will only return tickets of this type.", "key": "ticket_type", "value": "" }, { "description": "If provided, will only return tickets where the URL matches or contains the substring", "key": "ticket_url", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"OPEN\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"attachments\": [\n \"\",\n \"\"\n ],\n \"access_level\": \"PUBLIC\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"INHERITED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"tempor957\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"exercitation7\": {\n \"description\": \"Any type\"\n },\n \"Duis47\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"INHERITED\",\n \"actions\": [\n \"VIEW\",\n \"VIEW\"\n ],\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"inb_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"cillum_1\": {\n \"description\": \"Any type\"\n },\n \"aliqua4ab\": {\n \"description\": \"Any type\"\n },\n \"laboris_\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"URGENT\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"completed_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"laborum_0f\": {\n \"description\": \"Any type\"\n },\n \"Lorem_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"deseruntf\": {\n \"description\": \"Any type\"\n },\n \"aliquipbc\": {\n \"description\": \"Any type\"\n },\n \"sit636\": {\n \"description\": \"Any type\"\n },\n \"aliqua_9f\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null,\n \"remote_fields\": [\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"number\",\n \"field_format\": \"list\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"list\",\n \"item_format\": \"number\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"exercitation_c\": {\n \"description\": \"Any type\"\n },\n \"Excepteur_64e\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"bool\",\n \"field_format\": \"datetime\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"list\",\n \"item_format\": \"number\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"tempor_f\": {\n \"description\": \"Any type\"\n },\n \"non_0\": {\n \"description\": \"Any type\"\n },\n \"nulla_6\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"OPEN\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"attachments\": [\n \"\",\n \"\"\n ],\n \"access_level\": \"PUBLIC\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"DENIED\",\n \"actions\": [\n \"VIEW\",\n \"DELETE\"\n ],\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"sit3b\": {\n \"description\": \"Any type\"\n },\n \"in_290\": {\n \"description\": \"Any type\"\n },\n \"eiusmod_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ipsum_6f\": {\n \"description\": \"Any type\"\n },\n \"ad_1\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"DENIED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"aliquipcc4\": {\n \"description\": \"Any type\"\n },\n \"dolor_a_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"esse_7\": {\n \"description\": \"Any type\"\n },\n \"adipisicing_b41\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"HIGH\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"completed_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"consequat3\": {\n \"description\": \"Any type\"\n },\n \"animae4\": {\n \"description\": \"Any type\"\n },\n \"et_c70\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"deserunt_c\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": [\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n },\n {\n \"path\": \"\",\n \"data\": {\n \"description\": \"The data returned from the third-party for this object in its original, unnormalized format.\"\n }\n }\n ],\n \"remote_fields\": [\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"list\",\n \"field_format\": \"datetime\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"number\",\n \"item_format\": \"string\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"exercitatione0\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"datetime\",\n \"field_format\": \"date\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"datetime\",\n \"item_format\": \"number\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"sunt84\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-a00236ed-2380-48e1-b474-de3d488a5b65" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b1e4cbdc-c7b4-4a68-97f7-68cec552a835" }, { "name": "Create", "id": "790f4740-5ee0-4ef2-965e-7ef3f8cb1108", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"CLOSED\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"attachments\": [\n \"\",\n \"\"\n ],\n \"access_level\": \"PRIVATE\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"URGENT\",\n \"completed_at\": \"\",\n \"integration_params\": null,\n \"linked_account_params\": {\n \"Lorem_b16\": {\n \"description\": \"Any type\"\n },\n \"reprehenderit_458\": {\n \"description\": \"Any type\"\n },\n \"dolore_4\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_fields\": [\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"reprehenderit_d\": {\n \"description\": \"Any type\"\n },\n \"Duisf8\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"consequat61\": {\n \"description\": \"Any type\"\n },\n \"amet_418\": {\n \"description\": \"Any type\"\n },\n \"elit_796\": {\n \"description\": \"Any type\"\n },\n \"laboris0a\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] }, "description": "Creates a `Ticket` object with the given values.{/* BEGIN_TICKETING_TICKET_CREATE_SUPPORTED_FIELDS */}
{/* END_TICKETING_TICKET_CREATE_SUPPORTED_FIELDS */}" }, "response": [ { "id": "e928e845-f718-47d5-9fed-da1ff35070e5", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"model\": {\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"CLOSED\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"attachments\": [\n \"\",\n \"\"\n ],\n \"access_level\": \"PRIVATE\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"URGENT\",\n \"completed_at\": \"\",\n \"integration_params\": null,\n \"linked_account_params\": {\n \"Lorem_b16\": {\n \"description\": \"Any type\"\n },\n \"reprehenderit_458\": {\n \"description\": \"Any type\"\n },\n \"dolore_4\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_fields\": [\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"reprehenderit_d\": {\n \"description\": \"Any type\"\n },\n \"Duisf8\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": \"\",\n \"value\": {\n \"consequat61\": {\n \"description\": \"Any type\"\n },\n \"amet_418\": {\n \"description\": \"Any type\"\n },\n \"elit_796\": {\n \"description\": \"Any type\"\n },\n \"laboris0a\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/tickets?is_debug_mode=&run_async=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "tickets" ], "query": [ { "description": "Whether to include debug fields (such as log file links) in the response.", "key": "is_debug_mode", "value": "" }, { "description": "Whether or not third-party updates should be run asynchronously.", "key": "run_async", "value": "" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"assignees\": [\n \"\",\n \"\"\n ],\n \"assigned_teams\": [\n \"\",\n \"\"\n ],\n \"creator\": \"\",\n \"due_date\": \"\",\n \"status\": \"IN_PROGRESS\",\n \"description\": \"\",\n \"collections\": [\n \"\",\n \"\"\n ],\n \"ticket_type\": \"\",\n \"account\": \"\",\n \"contact\": \"\",\n \"parent_ticket\": \"\",\n \"attachments\": [\n \"\",\n \"\"\n ],\n \"access_level\": \"COMPANY\",\n \"permissions\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"ALLOWED\",\n \"actions\": [\n \"DELETE\",\n \"EDIT\"\n ],\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"occaecat_b94\": {\n \"description\": \"Any type\"\n },\n \"in1\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"ullamco_9d\": {\n \"description\": \"Any type\"\n },\n \"eae\": {\n \"description\": \"Any type\"\n }\n }\n }\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"effect\": \"ALLOWED\",\n \"actions\": null,\n \"applied_to_users\": [\n \"\",\n \"\"\n ],\n \"applied_to_roles\": [\n \"\",\n \"\"\n ],\n \"applied_to_teams\": [\n \"\",\n \"\"\n ],\n \"applied_to_collections\": [\n \"\",\n \"\"\n ],\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ad6\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"cupidatat03\": {\n \"description\": \"Any type\"\n },\n \"Lorem_46\": {\n \"description\": \"Any type\"\n },\n \"nostruda9b\": {\n \"description\": \"Any type\"\n }\n }\n }\n }\n ],\n \"tags\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"ticket_url\": \"\",\n \"priority\": \"NORMAL\",\n \"remote_created_at\": \"\",\n \"remote_updated_at\": \"\",\n \"completed_at\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"ea4\": {\n \"description\": \"Any type\"\n },\n \"reprehenderitec\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"sitd72\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null,\n \"remote_fields\": [\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"list\",\n \"field_format\": \"string\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"list\",\n \"item_format\": \"number\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"commodo_cc\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"remote_field_class\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"remote_key_name\": \"\",\n \"description\": \"\",\n \"is_custom\": \"\",\n \"is_common_model_field\": \"\",\n \"is_required\": \"\",\n \"field_type\": \"datetime\",\n \"field_format\": \"string\",\n \"field_choices\": [\n \"\",\n \"\"\n ],\n \"item_schema\": {\n \"item_type\": \"date\",\n \"item_format\": \"datetime\",\n \"item_choices\": [\n \"\",\n \"\"\n ]\n }\n },\n \"value\": {\n \"commodod1\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e928e845-f718-47d5-9fed-da1ff35070e5" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-790f4740-5ee0-4ef2-965e-7ef3f8cb1108" } ], "id": "f0113358-f288-4638-975a-d6aa85d24afe", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-f0113358-f288-4638-975a-d6aa85d24afe" }, { "name": "users", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "d4209775-0e8b-4e9b-91ad-7b8bad843922", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/users/:id?expand=teams&expand=teams&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "users", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "teams" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "teams" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "id": "c09bc099-b41d-488d-9761-f2f0c162348d", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Returns a `User` object with the given `id`.{/* BEGIN_TICKETING_USER_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_USER_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "64110fac-1d23-49ee-bdd4-ac66f18f07fa", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/users/:id?expand=teams&include_remote_data=&include_shell_data=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "users", ":id" ], "query": [ { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "teams" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"email_address\": \"\",\n \"is_active\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"avatar\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"consequat_af\": {\n \"description\": \"Any type\"\n },\n \"nond4\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"enim11\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-64110fac-1d23-49ee-bdd4-ac66f18f07fa" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d4209775-0e8b-4e9b-91ad-7b8bad843922" } ], "id": "c9735d6d-b2ca-4eec-add2-bd0f7a01e91d", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-c9735d6d-b2ca-4eec-add2-bd0f7a01e91d" }, { "name": "List", "id": "0ec414a3-bf1f-42c4-bdab-42a2642fe32f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/users?collections=&created_after=&created_before=&cursor=&email_address=&expand=roles&expand=roles&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=&roles=&team=&teams=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "users" ], "query": [ { "description": "If provided, will only return users involved with at least one of these collections.", "key": "collections", "value": "" }, { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return users with emails equal to this value (case insensitive).", "key": "email_address", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "roles" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "roles" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return users with at least one of these roles.", "key": "roles", "value": "" }, { "description": "If provided, will only return users matching in this team.", "key": "team", "value": "" }, { "description": "If provided, will only return users with at least one of these teams.", "key": "teams", "value": "" } ] }, "description": "Returns a list of `User` objects.{/* BEGIN_TICKETING_USER_FETCH_SUPPORTED_FIELDS */}
{/* END_TICKETING_USER_FETCH_SUPPORTED_FIELDS */}" }, "response": [ { "id": "6c242341-9750-4654-ad08-ccff67ed6385", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/users?collections=&created_after=&created_before=&cursor=&email_address=&expand=roles&include_deleted_data=&include_remote_data=&include_shell_data=&modified_after=&modified_before=&page_size=&remote_id=&roles=&team=&teams=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "users" ], "query": [ { "description": "If provided, will only return users involved with at least one of these collections.", "key": "collections", "value": "" }, { "description": "If provided, will only return objects created after this datetime.", "key": "created_after", "value": "" }, { "description": "If provided, will only return objects created before this datetime.", "key": "created_before", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return users with emails equal to this value (case insensitive).", "key": "email_address", "value": "" }, { "description": "Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.", "key": "expand", "value": "roles" }, { "description": "Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).", "key": "include_deleted_data", "value": "" }, { "description": "Whether to include the original data Merge fetched from the third-party to produce these models.", "key": "include_remote_data", "value": "" }, { "description": "Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).", "key": "include_shell_data", "value": "" }, { "description": "If provided, only objects synced by Merge after this date time will be returned.", "key": "modified_after", "value": "" }, { "description": "If provided, only objects synced by Merge before this date time will be returned.", "key": "modified_before", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "The API provider's ID for the given object.", "key": "remote_id", "value": "" }, { "description": "If provided, will only return users with at least one of these roles.", "key": "roles", "value": "" }, { "description": "If provided, will only return users matching in this team.", "key": "team", "value": "" }, { "description": "If provided, will only return users with at least one of these teams.", "key": "teams", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"email_address\": \"\",\n \"is_active\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"avatar\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"dolor_7e\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"laboris05d\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n },\n {\n \"id\": \"\",\n \"remote_id\": \"\",\n \"created_at\": \"\",\n \"modified_at\": \"\",\n \"name\": \"\",\n \"email_address\": \"\",\n \"is_active\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"roles\": [\n \"\",\n \"\"\n ],\n \"avatar\": \"\",\n \"remote_was_deleted\": \"\",\n \"field_mappings\": {\n \"organization_defined_targets\": {\n \"dolore_3ff\": {\n \"description\": \"Any type\"\n },\n \"ipsum7_\": {\n \"description\": \"Any type\"\n }\n },\n \"linked_account_defined_targets\": {\n \"velit0ef\": {\n \"description\": \"Any type\"\n },\n \"sint910\": {\n \"description\": \"Any type\"\n },\n \"aliqua_d\": {\n \"description\": \"Any type\"\n },\n \"fugiat_9\": {\n \"description\": \"Any type\"\n }\n }\n },\n \"remote_data\": null\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-6c242341-9750-4654-ad08-ccff67ed6385" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-0ec414a3-bf1f-42c4-bdab-42a2642fe32f" } ], "id": "505ec8f8-f2b1-48a6-a9d3-73cae2356252", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-505ec8f8-f2b1-48a6-a9d3-73cae2356252" }, { "name": "account-details", "item": [ { "name": "Retrieve", "id": "2a9ff67e-db74-45e6-83a7-e5aa11d6c484", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/account-details", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "account-details" ] }, "description": "Get details for a linked account." }, "response": [ { "id": "8f0d2b5f-8211-441f-82ce-4fee8266dd3b", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/account-details", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "account-details" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"integration\": \"\",\n \"integration_slug\": \"\",\n \"category\": \"filestorage\",\n \"end_user_origin_id\": \"\",\n \"end_user_organization_name\": \"\",\n \"end_user_email_address\": \"\",\n \"status\": \"\",\n \"webhook_listener_url\": \"\",\n \"is_duplicate\": \"\",\n \"account_type\": \"\",\n \"completed_at\": \"\",\n \"instance_id\": \"\",\n \"instance_display_value\": \"\"\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8f0d2b5f-8211-441f-82ce-4fee8266dd3b" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-2a9ff67e-db74-45e6-83a7-e5aa11d6c484" } ], "id": "0e713352-201a-4728-b0a1-f63c3af2e992", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-0e713352-201a-4728-b0a1-f63c3af2e992" }, { "name": "account-token", "item": [ { "name": "{public_token}", "item": [ { "name": "Retrieve", "id": "7624ad20-15fa-4cde-b155-fccb1cdf09e7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/account-token/:public_token", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "account-token", ":public_token" ], "variable": [ { "id": "aaa78b58-054f-4bc3-b1c9-53dce25445b1", "key": "public_token", "value": "", "description": "(Required) " } ] }, "description": "Returns the account token for the end user with the provided public token." }, "response": [ { "id": "b0517096-95f7-44e8-bf0f-62c3103d8684", "name": "response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/account-token/:public_token", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "account-token", ":public_token" ], "variable": [ { "key": "public_token" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"account_token\": \"\",\n \"integration\": {\n \"name\": \"\",\n \"abbreviated_name\": \"\",\n \"categories\": [\n \"ticketing\",\n \"hris\"\n ],\n \"image\": \"\",\n \"square_image\": \"\",\n \"color\": \"\",\n \"slug\": \"\",\n \"api_endpoints_to_documentation_urls\": {\n \"tempor179\": {\n \"description\": \"Any type\"\n },\n \"esse__\": {\n \"description\": \"Any type\"\n }\n },\n \"webhook_setup_guide_url\": \"\",\n \"category_beta_status\": {}\n },\n \"id\": \"\"\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b0517096-95f7-44e8-bf0f-62c3103d8684" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7624ad20-15fa-4cde-b155-fccb1cdf09e7" } ], "id": "7e349498-11ab-49c5-add2-6ec2dd68b75c", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7e349498-11ab-49c5-add2-6ec2dd68b75c" }, { "name": "regenerate", "item": [ { "name": "Regenerate Create", "id": "6448fa21-bd99-407b-b28d-f59a814947cf", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/account-token/regenerate", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "account-token", "regenerate" ] }, "description": "Exchange Linked Account account tokens." }, "response": [ { "id": "c10167e4-da28-46c5-bf8f-624a7f31f3ed", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/account-token/regenerate", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "account-token", "regenerate" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"linked_account_id\": \"\",\n \"account_token\": \"\"\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-c10167e4-da28-46c5-bf8f-624a7f31f3ed" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-6448fa21-bd99-407b-b28d-f59a814947cf" } ], "id": "80702f7f-792a-40ee-973f-d62f9b3c2f60", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-80702f7f-792a-40ee-973f-d62f9b3c2f60" } ], "id": "5644f91b-f57b-4d99-883d-682b25401b8e", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-5644f91b-f57b-4d99-883d-682b25401b8e" }, { "name": "delete-account", "item": [ { "name": "Delete", "id": "6f3e03b4-662b-4ebe-8d11-f3c821a8e371", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/delete-account", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "delete-account" ] }, "description": "Delete a linked account." }, "response": [ { "id": "adc3d9dc-d994-49ec-8dd5-ef716f2a95e0", "name": "No response body", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/delete-account", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "delete-account" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-adc3d9dc-d994-49ec-8dd5-ef716f2a95e0" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-6f3e03b4-662b-4ebe-8d11-f3c821a8e371" } ], "id": "b83d33e5-24e6-4a4d-9984-dd175bbfbfaf", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b83d33e5-24e6-4a4d-9984-dd175bbfbfaf" }, { "name": "issues", "item": [ { "name": "{id}", "item": [ { "name": "Retrieve", "id": "d861692e-a492-4774-a0c1-4af2e260e22b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/issues/:id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "issues", ":id" ], "variable": [ { "id": "b8ec1542-b872-4c05-bb8b-55c25b1e88e8", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "Get a specific issue." }, "response": [ { "id": "b2b4efa7-7faa-4ab9-afb3-e6b28df1a844", "name": "response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/issues/:id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "issues", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error_description\": \"\",\n \"id\": \"\",\n \"status\": \"ONGOING\",\n \"end_user\": {\n \"ut_139\": {\n \"description\": \"Any type\"\n }\n },\n \"first_incident_time\": \"\",\n \"last_incident_time\": \"\",\n \"is_muted\": \"\",\n \"error_details\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b2b4efa7-7faa-4ab9-afb3-e6b28df1a844" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d861692e-a492-4774-a0c1-4af2e260e22b" } ], "id": "6645b0ce-92d7-40ce-83e2-edd78b9515ee", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-6645b0ce-92d7-40ce-83e2-edd78b9515ee" }, { "name": "List", "id": "d4b50d3f-908d-46c1-b3a9-283c2ff5d6d0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/issues?account_token=&cursor=&end_date=&end_user_organization_name=&first_incident_time_after=&first_incident_time_before=&include_muted=&integration_name=&last_incident_time_after=&last_incident_time_before=&linked_account_id=&page_size=&start_date=&status=ONGOING", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "issues" ], "query": [ { "key": "account_token", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If included, will only include issues whose most recent action occurred before this time", "key": "end_date", "value": "" }, { "key": "end_user_organization_name", "value": "" }, { "description": "If provided, will only return issues whose first incident time was after this datetime.", "key": "first_incident_time_after", "value": "" }, { "description": "If provided, will only return issues whose first incident time was before this datetime.", "key": "first_incident_time_before", "value": "" }, { "description": "If true, will include muted issues", "key": "include_muted", "value": "" }, { "key": "integration_name", "value": "" }, { "description": "If provided, will only return issues whose last incident time was after this datetime.", "key": "last_incident_time_after", "value": "" }, { "description": "If provided, will only return issues whose last incident time was before this datetime.", "key": "last_incident_time_before", "value": "" }, { "description": "If provided, will only include issues pertaining to the linked account passed in.", "key": "linked_account_id", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If included, will only include issues whose most recent action occurred after this time", "key": "start_date", "value": "" }, { "description": "Status of the issue.", "key": "status", "value": "ONGOING" } ] }, "description": "Gets all issues for Organization." }, "response": [ { "id": "5e95f336-730d-4c3c-85c3-bed20156b297", "name": "response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/issues?account_token=&cursor=&end_date=&end_user_organization_name=&first_incident_time_after=&first_incident_time_before=&include_muted=&integration_name=&last_incident_time_after=&last_incident_time_before=&linked_account_id=&page_size=&start_date=&status=ONGOING", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "issues" ], "query": [ { "key": "account_token", "value": "" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If included, will only include issues whose most recent action occurred before this time", "key": "end_date", "value": "" }, { "key": "end_user_organization_name", "value": "" }, { "description": "If provided, will only return issues whose first incident time was after this datetime.", "key": "first_incident_time_after", "value": "" }, { "description": "If provided, will only return issues whose first incident time was before this datetime.", "key": "first_incident_time_before", "value": "" }, { "description": "If true, will include muted issues", "key": "include_muted", "value": "" }, { "key": "integration_name", "value": "" }, { "description": "If provided, will only return issues whose last incident time was after this datetime.", "key": "last_incident_time_after", "value": "" }, { "description": "If provided, will only return issues whose last incident time was before this datetime.", "key": "last_incident_time_before", "value": "" }, { "description": "If provided, will only include issues pertaining to the linked account passed in.", "key": "linked_account_id", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If included, will only include issues whose most recent action occurred after this time", "key": "start_date", "value": "" }, { "description": "Status of the issue.", "key": "status", "value": "ONGOING" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"error_description\": \"\",\n \"id\": \"\",\n \"status\": \"ONGOING\",\n \"end_user\": {\n \"consecteturc\": {\n \"description\": \"Any type\"\n }\n },\n \"first_incident_time\": \"\",\n \"last_incident_time\": \"\",\n \"is_muted\": \"\",\n \"error_details\": [\n \"\",\n \"\"\n ]\n },\n {\n \"error_description\": \"\",\n \"id\": \"\",\n \"status\": \"RESOLVED\",\n \"end_user\": {\n \"ea86a\": {\n \"description\": \"Any type\"\n }\n },\n \"first_incident_time\": \"\",\n \"last_incident_time\": \"\",\n \"is_muted\": \"\",\n \"error_details\": [\n \"\",\n \"\"\n ]\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-5e95f336-730d-4c3c-85c3-bed20156b297" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d4b50d3f-908d-46c1-b3a9-283c2ff5d6d0" } ], "id": "0158cdf7-afd9-490b-a23f-5095add012bb", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-0158cdf7-afd9-490b-a23f-5095add012bb" }, { "name": "linked-accounts", "item": [ { "name": "List", "id": "e5815305-a44d-44ca-833f-2b33025ebc81", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/linked-accounts?category=filestorage&cursor=&end_user_email_address=&end_user_organization_name=&end_user_origin_id=&end_user_origin_ids=&id=&ids=&include_duplicates=&integration_name=&is_test_account=&page_size=&status=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "linked-accounts" ], "query": [ { "description": "Options: `hris`, `ats`, `accounting`, `ticketing`, `crm`, `mktg`, `filestorage`, `knowledgebase`, `chat`", "key": "category", "value": "filestorage" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given email address.", "key": "end_user_email_address", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given organization name.", "key": "end_user_organization_name", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given origin ID.", "key": "end_user_origin_id", "value": "" }, { "description": "Comma-separated list of EndUser origin IDs, making it possible to specify multiple EndUsers at once.", "key": "end_user_origin_ids", "value": "" }, { "key": "id", "value": "" }, { "description": "Comma-separated list of LinkedAccount IDs, making it possible to specify multiple LinkedAccounts at once.", "key": "ids", "value": "" }, { "description": "If `true`, will include complete production duplicates of the account specified by the `id` query parameter in the response. `id` must be for a complete production linked account.", "key": "include_duplicates", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given integration name.", "key": "integration_name", "value": "" }, { "description": "If included, will only include test linked accounts. If not included, will only include non-test linked accounts.", "key": "is_test_account", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "Filter by status. Options: `COMPLETE`, `IDLE`, `INCOMPLETE`, `RELINK_NEEDED`", "key": "status", "value": "" } ] }, "description": "List linked accounts for your organization." }, "response": [ { "id": "32b8f163-1cfd-44f1-b2c0-8eb3b18219c7", "name": "response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/linked-accounts?category=filestorage&cursor=&end_user_email_address=&end_user_organization_name=&end_user_origin_id=&end_user_origin_ids=&id=&ids=&include_duplicates=&integration_name=&is_test_account=&page_size=&status=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "linked-accounts" ], "query": [ { "description": "Options: `hris`, `ats`, `accounting`, `ticketing`, `crm`, `mktg`, `filestorage`, `knowledgebase`, `chat`", "key": "category", "value": "filestorage" }, { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given email address.", "key": "end_user_email_address", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given organization name.", "key": "end_user_organization_name", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given origin ID.", "key": "end_user_origin_id", "value": "" }, { "description": "Comma-separated list of EndUser origin IDs, making it possible to specify multiple EndUsers at once.", "key": "end_user_origin_ids", "value": "" }, { "key": "id", "value": "" }, { "description": "Comma-separated list of LinkedAccount IDs, making it possible to specify multiple LinkedAccounts at once.", "key": "ids", "value": "" }, { "description": "If `true`, will include complete production duplicates of the account specified by the `id` query parameter in the response. `id` must be for a complete production linked account.", "key": "include_duplicates", "value": "" }, { "description": "If provided, will only return linked accounts associated with the given integration name.", "key": "integration_name", "value": "" }, { "description": "If included, will only include test linked accounts. If not included, will only include non-test linked accounts.", "key": "is_test_account", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "Filter by status. Options: `COMPLETE`, `IDLE`, `INCOMPLETE`, `RELINK_NEEDED`", "key": "status", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"id\": \"\",\n \"status\": \"COMPLETE\",\n \"end_user_organization_name\": \"\",\n \"end_user_email_address\": \"\",\n \"webhook_listener_url\": \"\",\n \"account_type\": \"\",\n \"completed_at\": \"\",\n \"category\": \"accounting\",\n \"status_detail\": \"\",\n \"end_user_origin_id\": \"\",\n \"subdomain\": \"\",\n \"is_duplicate\": \"\",\n \"integration\": {\n \"name\": \"\",\n \"categories\": [\n \"filestorage\",\n \"filestorage\"\n ],\n \"color\": \"\",\n \"slug\": \"\",\n \"passthrough_available\": \"\",\n \"image\": \"\",\n \"square_image\": \"\",\n \"available_model_operations\": [\n {\n \"model_name\": \"\",\n \"available_operations\": [\n \"\",\n \"\"\n ],\n \"required_post_parameters\": [\n \"\",\n \"\"\n ],\n \"supported_fields\": [\n \"\",\n \"\"\n ]\n },\n {\n \"model_name\": \"\",\n \"available_operations\": [\n \"\",\n \"\"\n ],\n \"required_post_parameters\": [\n \"\",\n \"\"\n ],\n \"supported_fields\": [\n \"\",\n \"\"\n ]\n }\n ]\n },\n \"integration_specific_fields\": {\n \"quis__a6\": {\n \"description\": \"Any type\"\n },\n \"sed195\": {\n \"description\": \"Any type\"\n },\n \"aute3\": {\n \"description\": \"Any type\"\n }\n }\n },\n {\n \"id\": \"\",\n \"status\": \"IDLE\",\n \"end_user_organization_name\": \"\",\n \"end_user_email_address\": \"\",\n \"webhook_listener_url\": \"\",\n \"account_type\": \"\",\n \"completed_at\": \"\",\n \"category\": \"hris\",\n \"status_detail\": \"\",\n \"end_user_origin_id\": \"\",\n \"subdomain\": \"\",\n \"is_duplicate\": \"\",\n \"integration\": {\n \"name\": \"\",\n \"categories\": [\n \"accounting\",\n \"knowledgebase\"\n ],\n \"color\": \"\",\n \"slug\": \"\",\n \"passthrough_available\": \"\",\n \"image\": \"\",\n \"square_image\": \"\",\n \"available_model_operations\": [\n {\n \"model_name\": \"\",\n \"available_operations\": [\n \"\",\n \"\"\n ],\n \"required_post_parameters\": [\n \"\",\n \"\"\n ],\n \"supported_fields\": [\n \"\",\n \"\"\n ]\n },\n {\n \"model_name\": \"\",\n \"available_operations\": [\n \"\",\n \"\"\n ],\n \"required_post_parameters\": [\n \"\",\n \"\"\n ],\n \"supported_fields\": [\n \"\",\n \"\"\n ]\n }\n ]\n },\n \"integration_specific_fields\": {\n \"minim28\": {\n \"description\": \"Any type\"\n }\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-32b8f163-1cfd-44f1-b2c0-8eb3b18219c7" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e5815305-a44d-44ca-833f-2b33025ebc81" } ], "id": "420714bd-27c3-4769-a563-ff4e440ed6d8", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-420714bd-27c3-4769-a563-ff4e440ed6d8" }, { "name": "link-token", "item": [ { "name": "Create", "id": "44da46ab-4e1c-4af2-9576-38f4e9f1bf31", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"end_user_email_address\": \"\",\n \"end_user_organization_name\": \"\",\n \"end_user_origin_id\": \"\",\n \"categories\": [\n \"crm\",\n \"knowledgebase\"\n ],\n \"integration\": \"\",\n \"link_expiry_mins\": 30,\n \"should_create_magic_link_url\": false,\n \"hide_admin_magic_link\": false,\n \"common_models\": null,\n \"category_common_model_scopes\": null,\n \"language\": \"en\",\n \"are_syncs_disabled\": false,\n \"integration_specific_config\": {\n \"aliquip8e\": {\n \"description\": \"Any type\"\n },\n \"ut2\": {\n \"description\": \"Any type\"\n }\n },\n \"completed_account_initial_screen\": \"SELECTIVE_SYNC\",\n \"linked_destination_id\": \"\",\n \"credential_id\": \"\",\n \"ekm_enabled\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/link-token", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "link-token" ] }, "description": "Creates a link token to be used when linking a new end user. The link token expires after single use." }, "response": [ { "id": "062833c0-9ded-4de5-8daa-1e38860672ce", "name": "response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"end_user_email_address\": \"\",\n \"end_user_organization_name\": \"\",\n \"end_user_origin_id\": \"\",\n \"categories\": [\n \"crm\",\n \"knowledgebase\"\n ],\n \"integration\": \"\",\n \"link_expiry_mins\": 30,\n \"should_create_magic_link_url\": false,\n \"hide_admin_magic_link\": false,\n \"common_models\": null,\n \"category_common_model_scopes\": null,\n \"language\": \"en\",\n \"are_syncs_disabled\": false,\n \"integration_specific_config\": {\n \"aliquip8e\": {\n \"description\": \"Any type\"\n },\n \"ut2\": {\n \"description\": \"Any type\"\n }\n },\n \"completed_account_initial_screen\": \"SELECTIVE_SYNC\",\n \"linked_destination_id\": \"\",\n \"credential_id\": \"\",\n \"ekm_enabled\": false\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/link-token", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "link-token" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"link_token\": \"\",\n \"integration_name\": \"\",\n \"magic_link_url\": \"\"\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-062833c0-9ded-4de5-8daa-1e38860672ce" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-44da46ab-4e1c-4af2-9576-38f4e9f1bf31" } ], "id": "b32df9c9-d183-4c4b-a71a-edb74c917260", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b32df9c9-d183-4c4b-a71a-edb74c917260" }, { "name": "field-mappings", "item": [ { "name": "{field_mapping_id}", "item": [ { "name": "Field Mappings Destroy", "id": "b47ac0a6-9708-457d-a922-339a3a7da5f2", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings/:field_mapping_id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings", ":field_mapping_id" ], "variable": [ { "id": "2719afd8-18a5-4fcc-90e7-0a4b0b66225d", "key": "field_mapping_id", "value": "", "description": "(Required) " } ] }, "description": "Deletes Field Mappings for a Linked Account. All data related to this Field Mapping will be deleted and these changes will be reflected after the next scheduled sync. This will cause the next sync for this Linked Account to sync **ALL** data from start." }, "response": [ { "id": "ef302d92-47ae-4e2b-b827-29d29479ea69", "name": "response", "originalRequest": { "method": "DELETE", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings/:field_mapping_id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings", ":field_mapping_id" ], "variable": [ { "key": "field_mapping_id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ef302d92-47ae-4e2b-b827-29d29479ea69" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b47ac0a6-9708-457d-a922-339a3a7da5f2" }, { "name": "Field Mappings Partial Update", "id": "ecc29cc3-03ef-4c99-b9a9-f0b673ceb310", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PATCH", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"remote_field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"remote_method\": \"\",\n \"remote_url_path\": \"\",\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings/:field_mapping_id?remote_data_iteration_count=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings", ":field_mapping_id" ], "query": [ { "description": "Number of common model instances to iterate through when fetching remote data for field mappings. Defaults to 250 if not provided.", "key": "remote_data_iteration_count", "value": "" } ], "variable": [ { "id": "da5affd8-bed5-4e7a-9ef0-dced08f0e89c", "key": "field_mapping_id", "value": "", "description": "(Required) " } ] }, "description": "Create or update existing Field Mappings for a Linked Account. Changes will be reflected after the next scheduled sync. This will cause the next sync for this Linked Account to sync **ALL** data from start." }, "response": [ { "id": "a448cc67-cc57-46bf-afa5-a7d78ac16b36", "name": "response", "originalRequest": { "method": "PATCH", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"remote_field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"remote_method\": \"\",\n \"remote_url_path\": \"\",\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings/:field_mapping_id?remote_data_iteration_count=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings", ":field_mapping_id" ], "query": [ { "description": "Number of common model instances to iterate through when fetching remote data for field mappings. Defaults to 250 if not provided.", "key": "remote_data_iteration_count", "value": "" } ], "variable": [ { "key": "field_mapping_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-a448cc67-cc57-46bf-afa5-a7d78ac16b36" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ecc29cc3-03ef-4c99-b9a9-f0b673ceb310" } ], "id": "2ba3b148-5e87-428e-82ea-feacbf3cbad0", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-2ba3b148-5e87-428e-82ea-feacbf3cbad0" }, { "name": "Field Mappings Retrieve", "id": "11ca7fec-f5f9-4f1e-bac6-815761db968f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings?exclude_remote_field_metadata=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings" ], "query": [ { "description": "If `true`, remote fields metadata is excluded from each field mapping instance (i.e. `remote_fields.remote_key_name` and `remote_fields.schema` will be null). This will increase the speed of the request since these fields require some calculations.", "key": "exclude_remote_field_metadata", "value": "" } ] }, "description": "Get all Field Mappings for this Linked Account. Field Mappings are mappings between third-party Remote Fields and user defined Merge fields. [Learn more](https://docs.merge.dev/supplemental-data/field-mappings/overview/)." }, "response": [ { "id": "4ba3e724-875d-4971-bbe9-cd93627e9867", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings?exclude_remote_field_metadata=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings" ], "query": [ { "description": "If `true`, remote fields metadata is excluded from each field mapping instance (i.e. `remote_fields.remote_key_name` and `remote_fields.schema` will be null). This will increase the speed of the request since these fields require some calculations.", "key": "exclude_remote_field_metadata", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Ticket\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Comment\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"do_e1\": {\n \"description\": \"Any type\"\n },\n \"non_6\": {\n \"description\": \"Any type\"\n },\n \"est__c_\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Project\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"culpa3b\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Collection\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"dolore_277\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"User\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Role\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"amet_e1\": {\n \"description\": \"Any type\"\n },\n \"dof\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Account\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"Excepteurb\": {\n \"description\": \"Any type\"\n },\n \"in_09\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Team\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"aute_1\": {\n \"description\": \"Any type\"\n },\n \"fugiatac\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Attachment\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"aute_cf\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"aute_80\": {\n \"description\": \"Any type\"\n },\n \"eiusmod_3\": {\n \"description\": \"Any type\"\n },\n \"magna_e\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Tag\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"quis7cf\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"quis__\": {\n \"description\": \"Any type\"\n },\n \"magna0\": {\n \"description\": \"Any type\"\n },\n \"qui_832\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ],\n \"Contact\": [\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": {\n \"proidentb\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": null\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-4ba3e724-875d-4971-bbe9-cd93627e9867" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-11ca7fec-f5f9-4f1e-bac6-815761db968f" }, { "name": "Field Mappings Create", "id": "eaae2d8e-158b-4efb-a0a7-02a57ae91b03", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"remote_field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"remote_method\": \"\",\n \"remote_url_path\": \"\",\n \"common_model_name\": \"\",\n \"target_field_name\": \"\",\n \"target_field_description\": \"\",\n \"organization_wide_target_field\": \"\",\n \"is_integration_wide\": false,\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings?exclude_remote_field_metadata=&remote_data_iteration_count=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings" ], "query": [ { "description": "If `true`, remote fields metadata is excluded from each field mapping instance (i.e. `remote_fields.remote_key_name` and `remote_fields.schema` will be null). This will increase the speed of the request since these fields require some calculations.", "key": "exclude_remote_field_metadata", "value": "" }, { "description": "Number of common model instances to iterate through when fetching remote data for field mappings. Defaults to 250 if not provided.", "key": "remote_data_iteration_count", "value": "" } ] }, "description": "Create new Field Mappings that will be available after the next scheduled sync. This will cause the next sync for this Linked Account to sync **ALL** data from start." }, "response": [ { "id": "3a2add13-e6c5-4310-a1c0-3ad5c29d2b55", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"remote_field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"remote_method\": \"\",\n \"remote_url_path\": \"\",\n \"common_model_name\": \"\",\n \"target_field_name\": \"\",\n \"target_field_description\": \"\",\n \"organization_wide_target_field\": \"\",\n \"is_integration_wide\": false,\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/field-mappings?exclude_remote_field_metadata=&remote_data_iteration_count=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "field-mappings" ], "query": [ { "description": "If `true`, remote fields metadata is excluded from each field mapping instance (i.e. `remote_fields.remote_key_name` and `remote_fields.schema` will be null). This will increase the speed of the request since these fields require some calculations.", "key": "exclude_remote_field_metadata", "value": "" }, { "description": "Number of common model instances to iterate through when fetching remote data for field mappings. Defaults to 250 if not provided.", "key": "remote_data_iteration_count", "value": "" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"model\": {\n \"id\": \"\",\n \"is_integration_wide\": \"\",\n \"target_field\": {\n \"name\": \"\",\n \"description\": \"\",\n \"is_organization_wide\": \"\"\n },\n \"remote_field\": {\n \"remote_key_name\": \"\",\n \"schema\": null,\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n \"\",\n \"\"\n ]\n }\n },\n \"jmes_path\": \"\",\n \"advanced_mapping_expression\": \"\"\n },\n \"warnings\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"errors\": [\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n },\n {\n \"title\": \"\",\n \"detail\": \"\",\n \"problem_type\": \"\",\n \"source\": {\n \"pointer\": \"\"\n },\n \"block_merge_link\": \"\",\n \"raw_error\": \"\",\n \"error_code\": \"\"\n }\n ],\n \"logs\": [\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n },\n {\n \"log_id\": \"\",\n \"dashboard_view\": \"\",\n \"log_summary\": {\n \"url\": \"\",\n \"method\": \"\",\n \"status_code\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-3a2add13-e6c5-4310-a1c0-3ad5c29d2b55" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-eaae2d8e-158b-4efb-a0a7-02a57ae91b03" } ], "id": "0299cf0d-f8c3-4fcc-b5e9-581a27aeb8e1", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-0299cf0d-f8c3-4fcc-b5e9-581a27aeb8e1" }, { "name": "remote-fields", "item": [ { "name": "Remote Fields Retrieve", "id": "d49cb37e-f024-4bcf-b3a0-f4c90ce7117e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/remote-fields?common_models=&include_example_values=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "remote-fields" ], "query": [ { "description": "A comma seperated list of Common Model names. If included, will only return Remote Fields for those Common Models.", "key": "common_models", "value": "" }, { "description": "If true, will include example values, where available, for remote fields in the 3rd party platform. These examples come from active data from your customers.", "key": "include_example_values", "value": "" } ] }, "description": "Get all remote fields for a Linked Account. Remote fields are third-party fields that are accessible after initial sync if remote_data is enabled. You can use remote fields to override existing Merge fields or map a new Merge field. [Learn more](https://docs.merge.dev/supplemental-data/field-mappings/overview/)." }, "response": [ { "id": "7fc9fae2-0f3b-4fbf-8154-01a8001bdfae", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/remote-fields?common_models=&include_example_values=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "remote-fields" ], "query": [ { "description": "A comma seperated list of Common Model names. If included, will only return Remote Fields for those Common Models.", "key": "common_models", "value": "" }, { "description": "If true, will include example values, where available, for remote fields in the 3rd party platform. These examples come from active data from your customers.", "key": "include_example_values", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Ticket\": [\n {\n \"schema\": {\n \"reprehenderit778\": {\n \"description\": \"Any type\"\n },\n \"ut_b6e\": {\n \"description\": \"Any type\"\n },\n \"temporf\": {\n \"description\": \"Any type\"\n },\n \"enim6\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"veniam_80\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n }\n ],\n \"Comment\": [\n {\n \"schema\": {\n \"dolore_416\": {\n \"description\": \"Any type\"\n },\n \"utcd\": {\n \"description\": \"Any type\"\n },\n \"enim31\": {\n \"description\": \"Any type\"\n },\n \"esse9\": {\n \"description\": \"Any type\"\n },\n \"irure5_e\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"minim_2f\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n }\n ],\n \"Project\": [\n {\n \"schema\": {\n \"nisi_d\": {\n \"description\": \"Any type\"\n },\n \"adipisicing_2e\": {\n \"description\": \"Any type\"\n },\n \"dolor_2b\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"et_f\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n }\n ],\n \"Collection\": [\n {\n \"schema\": {\n \"laborum_2\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"nisi_f57\": {\n \"description\": \"Any type\"\n },\n \"incididunt_e\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n }\n ],\n \"User\": [\n {\n \"schema\": {\n \"do5\": {\n \"description\": \"Any type\"\n },\n \"consecteture\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"proident_629\": {\n \"description\": \"Any type\"\n },\n \"anim4f5\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n }\n ],\n \"Role\": [\n {\n \"schema\": {\n \"in_18\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"cillum_a5\": {\n \"description\": \"Any type\"\n },\n \"id_28\": {\n \"description\": \"Any type\"\n },\n \"consequat1\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n }\n ],\n \"Account\": [\n {\n \"schema\": {\n \"adipisicing69d\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"laboris1\": {\n \"description\": \"Any type\"\n },\n \"sunt_42\": {\n \"description\": \"Any type\"\n },\n \"aliqua_d5\": {\n \"description\": \"Any type\"\n },\n \"consequat_ed\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n }\n ],\n \"Team\": [\n {\n \"schema\": {\n \"aliquac\": {\n \"description\": \"Any type\"\n },\n \"aliqua_85\": {\n \"description\": \"Any type\"\n },\n \"culpa_9\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"do_b\": {\n \"description\": \"Any type\"\n },\n \"non_3_\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n }\n ],\n \"Attachment\": [\n {\n \"schema\": {\n \"occaecat77\": {\n \"description\": \"Any type\"\n },\n \"laborum138\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"sint_034\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n }\n ],\n \"Tag\": [\n {\n \"schema\": {\n \"minim_1a\": {\n \"description\": \"Any type\"\n },\n \"esse_0f\": {\n \"description\": \"Any type\"\n },\n \"occaecat1b\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"ea_f\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n }\n ],\n \"Contact\": [\n {\n \"schema\": {\n \"reprehenderit62c\": {\n \"description\": \"Any type\"\n },\n \"aliquipe_\": {\n \"description\": \"Any type\"\n },\n \"sunt_c\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"coverage\": \"\"\n },\n {\n \"schema\": {\n \"fugiatbaa\": {\n \"description\": \"Any type\"\n },\n \"Duis_e6c\": {\n \"description\": \"Any type\"\n },\n \"aute4\": {\n \"description\": \"Any type\"\n }\n },\n \"remote_key_name\": \"\",\n \"remote_endpoint_info\": {\n \"method\": \"\",\n \"url_path\": \"\",\n \"field_traversal_path\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"advanced_metadata\": {\n \"id\": \"\",\n \"display_name\": \"\",\n \"description\": \"\",\n \"is_required\": \"\",\n \"is_custom\": \"\",\n \"field_choices\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n },\n \"example_values\": null,\n \"coverage\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7fc9fae2-0f3b-4fbf-8154-01a8001bdfae" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d49cb37e-f024-4bcf-b3a0-f4c90ce7117e" } ], "id": "b3ddf3ba-c022-42c1-9352-b08444227840", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b3ddf3ba-c022-42c1-9352-b08444227840" }, { "name": "target-fields", "item": [ { "name": "Target Fields Retrieve", "id": "eef0efd6-82e7-4954-86e3-80fb2a41c364", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/target-fields", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "target-fields" ] }, "description": "Get all organization-wide Target Fields, this will not include any Linked Account specific Target Fields. Organization-wide Target Fields are additional fields appended to the Merge Common Model for all Linked Accounts in a category. [Learn more](https://docs.merge.dev/supplemental-data/field-mappings/target-fields/)." }, "response": [ { "id": "87b21bde-dec8-45c2-9f2a-2552076ea34e", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/target-fields", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "target-fields" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Ticket\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Comment\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Project\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Collection\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"User\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Role\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Account\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Team\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Attachment\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Tag\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Contact\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-87b21bde-dec8-45c2-9f2a-2552076ea34e" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-eef0efd6-82e7-4954-86e3-80fb2a41c364" }, { "name": "Target Fields Create", "id": "07393e9f-cb0b-4af0-a80b-45f4182aa970", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"common_model\": \"\",\n \"description\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/target-fields", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "target-fields" ] }, "description": "Create a new organization-wide Target Field. Target Fields are custom fields that your organization defines to collect supplemental data from integrations. [Learn more](https://docs.merge.dev/supplemental-data/field-mappings/target-fields/)." }, "response": [ { "id": "12d79b9e-d760-4e28-92e9-8aa9839c3f47", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"common_model\": \"\",\n \"description\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/target-fields", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "target-fields" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Ticket\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Comment\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Project\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Collection\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"User\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Role\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Account\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Team\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Attachment\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Tag\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ],\n \"Contact\": [\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n },\n {\n \"name\": \"\",\n \"description\": \"\",\n \"is_mapped\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-12d79b9e-d760-4e28-92e9-8aa9839c3f47" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-07393e9f-cb0b-4af0-a80b-45f4182aa970" } ], "id": "563d2517-7e8b-4b1e-a57d-789a67462393", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-563d2517-7e8b-4b1e-a57d-789a67462393" }, { "name": "default-scopes", "item": [ { "name": "Default Scopes Retrieve", "id": "afe88ce4-cd0a-4a16-a2cc-bc42ed70d8c9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/default-scopes", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "default-scopes" ] }, "description": "Get the default permissions for Merge Common Models and fields across all Linked Accounts of a given category. [Learn more](https://help.merge.dev/en/articles/5950052-common-model-and-field-scopes)." }, "response": [ { "id": "e0e3c5e6-359b-4341-b0cd-a07a3aed3b81", "name": "response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/default-scopes", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "default-scopes" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"common_models\": [\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"sed55b\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n },\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"utb18\": {\n \"is_enabled\": \"\"\n },\n \"ut_7e\": {\n \"is_enabled\": \"\"\n },\n \"commodo_31\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e0e3c5e6-359b-4341-b0cd-a07a3aed3b81" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-afe88ce4-cd0a-4a16-a2cc-bc42ed70d8c9" } ], "id": "7dd48dab-c413-4429-83ec-680a17400c19", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-7dd48dab-c413-4429-83ec-680a17400c19" }, { "name": "linked-account-scopes", "item": [ { "name": "Linked Account Scopes Retrieve", "id": "bd02c2d4-b868-438b-b4fb-36feadee762c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/linked-account-scopes", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "linked-account-scopes" ] }, "description": "Get all available permissions for Merge Common Models and fields for a single Linked Account. [Learn more](https://help.merge.dev/en/articles/5950052-common-model-and-field-scopes)." }, "response": [ { "id": "01ad0bcc-ab43-42b1-ba6a-c4f1b26da07d", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/linked-account-scopes", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "linked-account-scopes" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"common_models\": [\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"sed55b\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n },\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"utb18\": {\n \"is_enabled\": \"\"\n },\n \"ut_7e\": {\n \"is_enabled\": \"\"\n },\n \"commodo_31\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-01ad0bcc-ab43-42b1-ba6a-c4f1b26da07d" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-bd02c2d4-b868-438b-b4fb-36feadee762c" }, { "name": "Linked Account Scopes Create", "id": "aee62cde-09ae-4107-81a7-6459b6c7f8a8", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"common_models\": [\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"ex_02\": {\n \"is_enabled\": \"\"\n },\n \"sit15\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n },\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"cupidatat_88a\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/linked-account-scopes", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "linked-account-scopes" ] }, "description": "Update permissions for any Common Model or field for a single Linked Account. Any Scopes not set in this POST request will inherit the default Scopes. [Learn more](https://help.merge.dev/en/articles/5950052-common-model-and-field-scopes)" }, "response": [ { "id": "b3b22f37-ad58-4fbe-8787-d0db38414119", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"common_models\": [\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"ex_02\": {\n \"is_enabled\": \"\"\n },\n \"sit15\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n },\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"cupidatat_88a\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/linked-account-scopes", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "linked-account-scopes" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"common_models\": [\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"sed55b\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n },\n {\n \"model_name\": \"\",\n \"model_permissions\": {\n \"utb18\": {\n \"is_enabled\": \"\"\n },\n \"ut_7e\": {\n \"is_enabled\": \"\"\n },\n \"commodo_31\": {\n \"is_enabled\": \"\"\n }\n },\n \"field_permissions\": {\n \"enabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ],\n \"disabled_fields\": [\n {\n \"description\": \"Any type\"\n },\n {\n \"description\": \"Any type\"\n }\n ]\n }\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b3b22f37-ad58-4fbe-8787-d0db38414119" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-aee62cde-09ae-4107-81a7-6459b6c7f8a8" } ], "id": "1b40d9d9-93f2-4156-b3ef-428caf678453", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-1b40d9d9-93f2-4156-b3ef-428caf678453" }, { "name": "sync-status", "item": [ { "name": "resync", "item": [ { "name": "Sync Status Resync Create", "id": "314d6a64-61e6-48ae-a04f-44e557c20138", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/sync-status/resync", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "sync-status", "resync" ] }, "description": "Force re-sync of all models. This endpoint is available for monthly, quarterly, and highest sync frequency customers on the Professional or Enterprise plans. Doing so will consume a sync credit for the relevant linked account. Force re-syncs can also be triggered manually in the Merge Dashboard and is available for all customers." }, "response": [ { "id": "67fcacec-47a7-4946-8518-73a4ea62b9dc", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/sync-status/resync", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "sync-status", "resync" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "[\n {\n \"model_name\": \"\",\n \"model_id\": \"\",\n \"status\": \"DISABLED\",\n \"is_initial_sync\": \"\",\n \"last_sync_start\": \"\",\n \"next_sync_start\": \"\",\n \"last_sync_result\": \"DONE\",\n \"last_sync_finished\": \"\",\n \"selective_sync_configurations_usage\": \"IN_LAST_SYNC\"\n },\n {\n \"model_name\": \"\",\n \"model_id\": \"\",\n \"status\": \"DONE\",\n \"is_initial_sync\": \"\",\n \"last_sync_start\": \"\",\n \"next_sync_start\": \"\",\n \"last_sync_result\": \"FAILED\",\n \"last_sync_finished\": \"\",\n \"selective_sync_configurations_usage\": \"IN_LAST_SYNC\"\n }\n]", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-67fcacec-47a7-4946-8518-73a4ea62b9dc" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-314d6a64-61e6-48ae-a04f-44e557c20138" } ], "id": "802faaa5-b52a-44a1-b7a9-8049b933fe45", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-802faaa5-b52a-44a1-b7a9-8049b933fe45" }, { "name": "List", "id": "544cc2c0-e193-41be-96ed-b7b9317b1b6d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/sync-status?cursor=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "sync-status" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ] }, "description": "Get sync status for the current sync and the most recently finished sync. `last_sync_start` represents the most recent time any sync began. `last_sync_finished` represents the most recent time any sync completed. These timestamps may correspond to different sync instances which may result in a sync start time being later than a separate sync completed time. To ensure you are retrieving the latest available data reference the `last_sync_finished` timestamp where `last_sync_result` is `DONE`. Possible values for `status` and `last_sync_result` are `DISABLED`, `DONE`, `FAILED`, `PARTIALLY_SYNCED`, `PAUSED`, `SYNCING`. Learn more about sync status in our [Help Center](https://help.merge.dev/en/articles/8184193-merge-sync-statuses)." }, "response": [ { "id": "379262e6-8942-4b5d-a756-27f686cc5d3d", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/sync-status?cursor=&page_size=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "sync-status" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"model_name\": \"\",\n \"model_id\": \"\",\n \"status\": \"PAUSED\",\n \"is_initial_sync\": \"\",\n \"last_sync_start\": \"\",\n \"next_sync_start\": \"\",\n \"last_sync_result\": \"DISABLED\",\n \"last_sync_finished\": \"\",\n \"selective_sync_configurations_usage\": \"IN_NEXT_SYNC\"\n },\n {\n \"model_name\": \"\",\n \"model_id\": \"\",\n \"status\": \"DISABLED\",\n \"is_initial_sync\": \"\",\n \"last_sync_start\": \"\",\n \"next_sync_start\": \"\",\n \"last_sync_result\": \"DONE\",\n \"last_sync_finished\": \"\",\n \"selective_sync_configurations_usage\": \"IN_NEXT_SYNC\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-379262e6-8942-4b5d-a756-27f686cc5d3d" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-544cc2c0-e193-41be-96ed-b7b9317b1b6d" } ], "id": "0d15cc15-4389-4d53-a426-04bfe584f85c", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-0d15cc15-4389-4d53-a426-04bfe584f85c" }, { "name": "passthrough", "item": [ { "name": "Create", "id": "ff4154c4-5c2a-4df3-9286-1e771ee7e903", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"method\": \"HEAD\",\n \"path\": \"\",\n \"base_url_override\": \"\",\n \"data\": \"\",\n \"multipart_form_data\": [\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"GZIP_BASE64\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n },\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"RAW\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n }\n ],\n \"headers\": null,\n \"request_format\": \"MULTIPART\",\n \"normalize_response\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/passthrough", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "passthrough" ] }, "description": "Pull data from an endpoint not currently supported by Merge." }, "response": [ { "id": "82187510-3088-444e-9029-fd637f85d5af", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"method\": \"HEAD\",\n \"path\": \"\",\n \"base_url_override\": \"\",\n \"data\": \"\",\n \"multipart_form_data\": [\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"GZIP_BASE64\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n },\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"RAW\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n }\n ],\n \"headers\": null,\n \"request_format\": \"MULTIPART\",\n \"normalize_response\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/passthrough", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "passthrough" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"method\": \"\",\n \"path\": \"\",\n \"status\": \"\",\n \"response\": {\n \"description\": \"Any type\"\n },\n \"response_headers\": {\n \"magna_2\": {\n \"description\": \"Any type\"\n },\n \"cillum_1\": {\n \"description\": \"Any type\"\n }\n },\n \"response_type\": \"BASE64_GZIP\",\n \"headers\": {\n \"dolorc36\": {\n \"description\": \"Any type\"\n },\n \"dolore\": {\n \"description\": \"Any type\"\n },\n \"nisi_\": {\n \"description\": \"Any type\"\n },\n \"pariatur4e3\": {\n \"description\": \"Any type\"\n }\n }\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-82187510-3088-444e-9029-fd637f85d5af" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ff4154c4-5c2a-4df3-9286-1e771ee7e903" } ], "id": "e7f9f8ec-405f-4aa9-87cf-3cfc90c43ce8", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-e7f9f8ec-405f-4aa9-87cf-3cfc90c43ce8" }, { "name": "async-passthrough", "item": [ { "name": "{async_passthrough_receipt_id}", "item": [ { "name": "Retrieve", "id": "64b41ebf-bf4f-4e93-9d1d-b9ec9e14dc20", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/async-passthrough/:async_passthrough_receipt_id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "async-passthrough", ":async_passthrough_receipt_id" ], "variable": [ { "id": "49f09da3-7c3b-4d48-be44-15f5363cb183", "key": "async_passthrough_receipt_id", "value": "", "description": "(Required) " } ] }, "description": "Retrieves data from earlier async-passthrough POST request" }, "response": [ { "id": "982a3771-3180-4b6c-9910-f3eb220ac36f", "name": "response", "originalRequest": { "method": "GET", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/async-passthrough/:async_passthrough_receipt_id", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "async-passthrough", ":async_passthrough_receipt_id" ], "variable": [ { "key": "async_passthrough_receipt_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"method\": \"\",\n \"path\": \"\",\n \"status\": \"\",\n \"response\": {\n \"description\": \"Any type\"\n },\n \"response_headers\": {\n \"magna_2\": {\n \"description\": \"Any type\"\n },\n \"cillum_1\": {\n \"description\": \"Any type\"\n }\n },\n \"response_type\": \"BASE64_GZIP\",\n \"headers\": {\n \"dolorc36\": {\n \"description\": \"Any type\"\n },\n \"dolore\": {\n \"description\": \"Any type\"\n },\n \"nisi_\": {\n \"description\": \"Any type\"\n },\n \"pariatur4e3\": {\n \"description\": \"Any type\"\n }\n }\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-982a3771-3180-4b6c-9910-f3eb220ac36f" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-64b41ebf-bf4f-4e93-9d1d-b9ec9e14dc20" } ], "id": "a4366a24-2921-4939-b17b-d53898f82d56", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-a4366a24-2921-4939-b17b-d53898f82d56" }, { "name": "Create", "id": "731003fa-c8c0-49d9-aaaf-e47cbdcb9826", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"method\": \"HEAD\",\n \"path\": \"\",\n \"base_url_override\": \"\",\n \"data\": \"\",\n \"multipart_form_data\": [\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"GZIP_BASE64\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n },\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"RAW\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n }\n ],\n \"headers\": null,\n \"request_format\": \"MULTIPART\",\n \"normalize_response\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/async-passthrough", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "async-passthrough" ] }, "description": "Asynchronously pull data from an endpoint not currently supported by Merge." }, "response": [ { "id": "d99d06a9-a50d-44f3-9298-1ef9e9bc4c97", "name": "response", "originalRequest": { "method": "POST", "header": [ { "description": "(Required) Token identifying the end user.", "key": "X-Account-Token", "value": "" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"method\": \"HEAD\",\n \"path\": \"\",\n \"base_url_override\": \"\",\n \"data\": \"\",\n \"multipart_form_data\": [\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"GZIP_BASE64\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n },\n {\n \"name\": \"\",\n \"data\": \"\",\n \"encoding\": \"RAW\",\n \"file_name\": \"\",\n \"content_type\": \"\"\n }\n ],\n \"headers\": null,\n \"request_format\": \"MULTIPART\",\n \"normalize_response\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/async-passthrough", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "async-passthrough" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"async_passthrough_receipt_id\": \"\"\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-d99d06a9-a50d-44f3-9298-1ef9e9bc4c97" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-731003fa-c8c0-49d9-aaaf-e47cbdcb9826" } ], "id": "781448ff-bb36-405f-9e44-ddad58e07bba", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-781448ff-bb36-405f-9e44-ddad58e07bba" }, { "name": "generate-key", "item": [ { "name": "Create", "id": "a70477d4-cbfc-4764-9e0e-49c01ce4d429", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/generate-key", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "generate-key" ] }, "description": "Create a remote key." }, "response": [ { "id": "ba4e1635-c23f-4873-b75f-a378fec3c534", "name": "response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/generate-key", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "generate-key" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\",\n \"key\": \"\"\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ba4e1635-c23f-4873-b75f-a378fec3c534" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-a70477d4-cbfc-4764-9e0e-49c01ce4d429" } ], "id": "553a9ff0-a936-4296-bd90-5817244e641f", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-553a9ff0-a936-4296-bd90-5817244e641f" }, { "name": "regenerate-key", "item": [ { "name": "Create", "id": "ff6066e4-eeca-471e-aebd-632afd1c6bda", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/regenerate-key", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "regenerate-key" ] }, "description": "Exchange remote keys." }, "response": [ { "id": "ba4fb115-5c6e-4172-90bd-33add6a2df48", "name": "response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/ticketing/v1/regenerate-key", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "regenerate-key" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\",\n \"key\": \"\"\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ba4fb115-5c6e-4172-90bd-33add6a2df48" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ff6066e4-eeca-471e-aebd-632afd1c6bda" } ], "id": "65150dca-a644-4bca-ab8c-3ea0b9c568f5", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-65150dca-a644-4bca-ab8c-3ea0b9c568f5" }, { "name": "audit-trail", "item": [ { "name": "List", "id": "b77766de-c74e-441f-8267-83459f5d69c0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/audit-trail?cursor=&end_date=&event_type=&page_size=&start_date=&user_email=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "audit-trail" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If included, will only include audit trail events that occurred before this time", "key": "end_date", "value": "" }, { "description": "If included, will only include events with the given event type. Possible values include: `CREATED_REMOTE_PRODUCTION_API_KEY`, `DELETED_REMOTE_PRODUCTION_API_KEY`, `CREATED_TEST_API_KEY`, `DELETED_TEST_API_KEY`, `REGENERATED_PRODUCTION_API_KEY`, `REGENERATED_WEBHOOK_SIGNATURE`, `INVITED_USER`, `TWO_FACTOR_AUTH_ENABLED`, `TWO_FACTOR_AUTH_DISABLED`, `DELETED_LINKED_ACCOUNT`, `DELETED_ALL_COMMON_MODELS_FOR_LINKED_ACCOUNT`, `CREATED_DESTINATION`, `DELETED_DESTINATION`, `CHANGED_DESTINATION`, `CHANGED_SCOPES`, `CHANGED_PERSONAL_INFORMATION`, `CHANGED_ORGANIZATION_SETTINGS`, `ENABLED_INTEGRATION`, `DISABLED_INTEGRATION`, `ENABLED_CATEGORY`, `DISABLED_CATEGORY`, `CHANGED_PASSWORD`, `RESET_PASSWORD`, `ENABLED_REDACT_UNMAPPED_DATA_FOR_ORGANIZATION`, `ENABLED_REDACT_UNMAPPED_DATA_FOR_LINKED_ACCOUNT`, `DISABLED_REDACT_UNMAPPED_DATA_FOR_ORGANIZATION`, `DISABLED_REDACT_UNMAPPED_DATA_FOR_LINKED_ACCOUNT`, `CREATED_INTEGRATION_WIDE_FIELD_MAPPING`, `CREATED_LINKED_ACCOUNT_FIELD_MAPPING`, `CHANGED_INTEGRATION_WIDE_FIELD_MAPPING`, `CHANGED_LINKED_ACCOUNT_FIELD_MAPPING`, `DELETED_INTEGRATION_WIDE_FIELD_MAPPING`, `DELETED_LINKED_ACCOUNT_FIELD_MAPPING`, `CREATED_LINKED_ACCOUNT_COMMON_MODEL_OVERRIDE`, `CHANGED_LINKED_ACCOUNT_COMMON_MODEL_OVERRIDE`, `DELETED_LINKED_ACCOUNT_COMMON_MODEL_OVERRIDE`, `FORCED_LINKED_ACCOUNT_RESYNC`, `MUTED_ISSUE`, `GENERATED_MAGIC_LINK`, `ENABLED_MERGE_WEBHOOK`, `DISABLED_MERGE_WEBHOOK`, `MERGE_WEBHOOK_TARGET_CHANGED`, `END_USER_CREDENTIALS_ACCESSED`", "key": "event_type", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If included, will only include audit trail events that occurred after this time", "key": "start_date", "value": "" }, { "description": "If provided, this will return events associated with the specified user email. Please note that the email address reflects the user's email at the time of the event, and may not be their current email.", "key": "user_email", "value": "" } ] }, "description": "Gets a list of audit trail events." }, "response": [ { "id": "83478532-a424-4944-bb30-749bac987fab", "name": "response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/ticketing/v1/audit-trail?cursor=&end_date=&event_type=&page_size=&start_date=&user_email=", "host": [ "{{baseUrl}}" ], "path": [ "ticketing", "v1", "audit-trail" ], "query": [ { "description": "The pagination cursor value.", "key": "cursor", "value": "" }, { "description": "If included, will only include audit trail events that occurred before this time", "key": "end_date", "value": "" }, { "description": "If included, will only include events with the given event type. Possible values include: `CREATED_REMOTE_PRODUCTION_API_KEY`, `DELETED_REMOTE_PRODUCTION_API_KEY`, `CREATED_TEST_API_KEY`, `DELETED_TEST_API_KEY`, `REGENERATED_PRODUCTION_API_KEY`, `REGENERATED_WEBHOOK_SIGNATURE`, `INVITED_USER`, `TWO_FACTOR_AUTH_ENABLED`, `TWO_FACTOR_AUTH_DISABLED`, `DELETED_LINKED_ACCOUNT`, `DELETED_ALL_COMMON_MODELS_FOR_LINKED_ACCOUNT`, `CREATED_DESTINATION`, `DELETED_DESTINATION`, `CHANGED_DESTINATION`, `CHANGED_SCOPES`, `CHANGED_PERSONAL_INFORMATION`, `CHANGED_ORGANIZATION_SETTINGS`, `ENABLED_INTEGRATION`, `DISABLED_INTEGRATION`, `ENABLED_CATEGORY`, `DISABLED_CATEGORY`, `CHANGED_PASSWORD`, `RESET_PASSWORD`, `ENABLED_REDACT_UNMAPPED_DATA_FOR_ORGANIZATION`, `ENABLED_REDACT_UNMAPPED_DATA_FOR_LINKED_ACCOUNT`, `DISABLED_REDACT_UNMAPPED_DATA_FOR_ORGANIZATION`, `DISABLED_REDACT_UNMAPPED_DATA_FOR_LINKED_ACCOUNT`, `CREATED_INTEGRATION_WIDE_FIELD_MAPPING`, `CREATED_LINKED_ACCOUNT_FIELD_MAPPING`, `CHANGED_INTEGRATION_WIDE_FIELD_MAPPING`, `CHANGED_LINKED_ACCOUNT_FIELD_MAPPING`, `DELETED_INTEGRATION_WIDE_FIELD_MAPPING`, `DELETED_LINKED_ACCOUNT_FIELD_MAPPING`, `CREATED_LINKED_ACCOUNT_COMMON_MODEL_OVERRIDE`, `CHANGED_LINKED_ACCOUNT_COMMON_MODEL_OVERRIDE`, `DELETED_LINKED_ACCOUNT_COMMON_MODEL_OVERRIDE`, `FORCED_LINKED_ACCOUNT_RESYNC`, `MUTED_ISSUE`, `GENERATED_MAGIC_LINK`, `ENABLED_MERGE_WEBHOOK`, `DISABLED_MERGE_WEBHOOK`, `MERGE_WEBHOOK_TARGET_CHANGED`, `END_USER_CREDENTIALS_ACCESSED`", "key": "event_type", "value": "" }, { "description": "Number of results to return per page. The maximum limit is 100.", "key": "page_size", "value": "" }, { "description": "If included, will only include audit trail events that occurred after this time", "key": "start_date", "value": "" }, { "description": "If provided, this will return events associated with the specified user email. Please note that the email address reflects the user's email at the time of the event, and may not be their current email.", "key": "user_email", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"next\": \"\",\n \"previous\": \"\",\n \"results\": [\n {\n \"role\": \"SYSTEM\",\n \"ip_address\": \"\",\n \"event_type\": \"REGENERATED_WEBHOOK_SIGNATURE\",\n \"event_description\": \"\",\n \"id\": \"\",\n \"user_name\": \"\",\n \"user_email\": \"\",\n \"created_at\": \"\"\n },\n {\n \"role\": \"ADMIN\",\n \"ip_address\": \"\",\n \"event_type\": \"DELETED_TEST_API_KEY\",\n \"event_description\": \"\",\n \"id\": \"\",\n \"user_name\": \"\",\n \"user_email\": \"\",\n \"created_at\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-83478532-a424-4944-bb30-749bac987fab" } ], "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-b77766de-c74e-441f-8267-83459f5d69c0" } ], "id": "694d2dfb-8db8-4914-b9a7-b0bcec6dc360", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-694d2dfb-8db8-4914-b9a7-b0bcec6dc360" } ], "id": "8ad3356e-1433-43d4-bc5f-7ed991024b6d", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-8ad3356e-1433-43d4-bc5f-7ed991024b6d" } ], "id": "ddd1323a-6753-413e-9709-cfca6a3a2020", "createdAt": "2026-06-05T15:11:11.000Z", "updatedAt": "2026-06-05T15:11:11.000Z", "uid": "35240-ddd1323a-6753-413e-9709-cfca6a3a2020" } ], "variable": [ { "key": "baseUrl", "value": "https://api.merge.dev/api" } ] }