# put.io Help Center

> Need help?

## The basics

- [Privacy Concerns](http://help.put.io/en/articles/2002817-privacy-concerns.md)
- [How do I make put.io fetch a torrent for me, right now?](http://help.put.io/en/articles/726124-how-do-i-make-put-io-fetch-a-torrent-for-me-right-now.md): Start adding content to your storage
- [Can you recommend a good torrent site?](http://help.put.io/en/articles/638124-can-you-recommend-a-good-torrent-site.md)
- [Two-Factor Authentication \(2FA\)](http://help.put.io/en/articles/4783180-two-factor-authentication-2fa.md): How to enable Two-Factor Authentication

## Frequently asked questions

- [What are family invites for?](http://help.put.io/en/articles/2282579-what-are-family-invites-for.md): Family is great and all but how does it work?
- [Do you have an API documentation?](http://help.put.io/en/articles/1559158-do-you-have-an-api-documentation.md): Of course!
- [How do I disable Trash?](http://help.put.io/en/articles/964524-how-do-i-disable-trash.md): I want my files to be removed immediately.
- [Do you not support PayPal?](http://help.put.io/en/articles/796771-do-you-not-support-paypal.md): How come I can't use PayPal?
- [How much do you seed?](http://help.put.io/en/articles/726166-how-much-do-you-seed.md)
- [Can I choose individual files from a torrent before it gets fetched?](http://help.put.io/en/articles/726162-can-i-choose-individual-files-from-a-torrent-before-it-gets-fetched.md)
- [What does the padlock icon on the transfer mean?](http://help.put.io/en/articles/726165-what-does-the-padlock-icon-on-the-transfer-mean.md)
- [Can put.io download from video sites like YouTube?](http://help.put.io/en/articles/726189-can-put-io-download-from-video-sites-like-youtube.md): Yep!
- [How can I create an RSS feed of my put.io content?](http://help.put.io/en/articles/663594-how-can-i-create-an-rss-feed-of-my-put-io-content.md): Automate downloads from put.io
- [Broken downloads, corrupt zip files](http://help.put.io/en/articles/758501-broken-downloads-corrupt-zip-files.md)
- [Why are downloads from put.io to my computer slow?](http://help.put.io/en/articles/726198-why-are-downloads-from-put-io-to-my-computer-slow.md)
- [Why are single connections slow?](http://help.put.io/en/articles/758502-why-are-single-connections-slow.md)
- [Which download manager should I use?](http://help.put.io/en/articles/758503-which-download-manager-should-i-use.md): Do you have a recommended download manager?
- [What to do when the video player buffers too much](http://help.put.io/en/articles/489773-what-to-do-when-the-video-player-buffers-too-much.md): This happens on Chrome
- [When do we transcode videos to MP4?](http://help.put.io/en/articles/576930-when-do-we-transcode-videos-to-mp4.md)
- [How can I move my files to other cloud providers?](http://help.put.io/en/articles/410806-how-can-i-move-my-files-to-other-cloud-providers.md)
- [How do I talk to you?](http://help.put.io/en/articles/726115-how-do-i-talk-to-you.md): Get in touch with us
- [How can I change my payment method?](http://help.put.io/en/articles/758655-how-can-i-change-my-payment-method.md): I need to update my credit card details
- [How can I cancel?](http://help.put.io/en/articles/758708-how-can-i-cancel.md): I hate you!
- [Using a VPN with put.io](http://help.put.io/en/articles/407817-using-a-vpn-with-put-io.md)
- [Can I restore my files after my account has lapsed?](http://help.put.io/en/articles/9587922-can-i-restore-my-files-after-my-account-has-lapsed.md)
- [What does Finishing mean?](http://help.put.io/en/articles/8005984-what-does-finishing-mean.md)
- [Can I stream in 4K?](http://help.put.io/en/articles/8005966-can-i-stream-in-4k.md): Can I watch my videos without transcoding?
- [How can I share a file with someone who doesn’t have a put.io account?](http://help.put.io/en/articles/8006249-how-can-i-share-a-file-with-someone-who-doesn-t-have-a-put-io-account.md)
- [Quick Guide on Subtitles](http://help.put.io/en/articles/9675150-quick-guide-on-subtitles.md): Having problems?
- [What happens if my account gets deactivated?](http://help.put.io/en/articles/8006232-what-happens-if-my-account-gets-deactivated.md)
- [Having trouble downloading from YouTube?](http://help.put.io/en/articles/10836710-having-trouble-downloading-from-youtube.md): Here's what's up
- [how to search among my files?](http://help.put.io/en/articles/4230143-how-to-search-among-my-files.md): SRCH201: Advanced Search Techniques
- [Do we throttle?](http://help.put.io/en/articles/13376199-do-we-throttle.md)

## When reporting a problem

- [When reporting a problem](http://help.put.io/en/articles/858933-when-reporting-a-problem.md): Please give as much information as you can.

## Apps & Integrations

- [How to get an OAuth token from put.io?](http://help.put.io/en/articles/5972538-how-to-get-an-oauth-token-from-put-io.md)
- [Plex + rclone](http://help.put.io/en/articles/3480094-plex-rclone.md): Freshest way to get your put.io content into Plex
- [Shortcuts App](http://help.put.io/en/articles/2364474-shortcuts-app.md): How can I start new transfers via Shortcuts?
- [iOS Apps](http://help.put.io/en/articles/330457-ios-apps.md): Here are some iOS apps that can access your put.io account
- [Android TV](http://help.put.io/en/articles/1905504-android-tv.md)
- [Android Apps](http://help.put.io/en/articles/1026109-android-apps.md): Use your put.io account on Android
- [AirPlaying](http://help.put.io/en/articles/489729-airplaying.md)
- [Samsung Smart TV](http://help.put.io/en/articles/1021260-samsung-smart-tv.md): The app for your Samsung Smart TV born after 2015
- [Roku](http://help.put.io/en/articles/605021-roku.md): use put.io with Roku
- [Amazon Fire TV or Firestick](http://help.put.io/en/articles/758520-amazon-fire-tv-or-firestick.md): Use put.io with Amazon's Fire TV or Firestick
- [Other Smart TVs](http://help.put.io/en/articles/1026135-other-smart-tvs.md): Any Smart TV with a browser
- [FTP and WebDAV](http://help.put.io/en/articles/606052-ftp-and-webdav.md): Use put.io via FTP or WebDAV
- [IFTTT](http://help.put.io/en/articles/1213200-ifttt.md): You can make cool things with IFTTT.
- [Browser Extensions](http://help.put.io/en/articles/1021131-browser-extensions.md): Extensions for Chrome, Firefox and Safari
- [Kodi](http://help.put.io/en/articles/1213236-kodi.md): Use Kodi with put.io
- [Apple TV](http://help.put.io/en/articles/1029327-apple-tv.md)
- [How to use Chromecast with put.io](http://help.put.io/en/articles/1026136-how-to-use-chromecast-with-put-io.md): Cast your put.io content
- [App-specific Passwords](http://help.put.io/en/articles/9930546-app-specific-passwords.md): How do I get one?

## Payment & Plans

- [Can I change the currency for my subscription?](http://help.put.io/en/articles/8005686-can-i-change-the-currency-for-my-subscription.md)
- [What is the difference between prepaid plans and subscriptions?](http://help.put.io/en/articles/8005781-what-is-the-difference-between-prepaid-plans-and-subscriptions.md): Which one should I go for?
- [My family invite didn't work. What do I do?](http://help.put.io/en/articles/9587908-my-family-invite-didn-t-work-what-do-i-do.md): Did you get an error?