{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "$id": "https://api.reputation.com/v3/schemas/ticket",
  "title": "Ticket",
  "description": "A customer service ticket on the Reputation platform.",
  "type": "object",
  "properties": {
    "ticketID": {
      "type": "string",
      "description": "Unique identifier for the ticket"
    },
    "locationID": {
      "type": "string",
      "description": "ID of the associated business location"
    },
    "reviewID": {
      "type": "string",
      "description": "ID of the review that triggered this ticket (if applicable)"
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject line"
    },
    "description": {
      "type": "string",
      "description": "Detailed description of the issue"
    },
    "status": {
      "type": "string",
      "description": "Current ticket status"
    },
    "queue": {
      "type": "object",
      "description": "Ticket queue assignment",
      "properties": {
        "queueID": {"type": "string"},
        "name": {"type": "string"}
      }
    },
    "stage": {
      "type": "object",
      "description": "Current workflow stage",
      "properties": {
        "stageID": {"type": "string"},
        "name": {"type": "string"}
      }
    },
    "type": {
      "type": "object",
      "description": "Ticket type definition",
      "properties": {
        "typeID": {"type": "string"},
        "name": {"type": "string"}
      }
    },
    "assignee": {
      "type": "object",
      "description": "User assigned to the ticket",
      "properties": {
        "userID": {"type": "string"},
        "name": {"type": "string"},
        "email": {"type": "string", "format": "email"}
      }
    },
    "priority": {
      "type": "string",
      "enum": ["low", "medium", "high", "urgent"],
      "description": "Ticket priority level"
    },
    "dateCreated": {
      "type": "string",
      "format": "date-time"
    },
    "dateUpdated": {
      "type": "string",
      "format": "date-time"
    },
    "dateClosed": {
      "type": "string",
      "format": "date-time"
    }
  },
  "required": ["ticketID", "locationID"]
}