{ "info": { "_postman_id": "56b2a98f-104d-408c-8d2e-9e5c4493344b", "name": "RingCentral Adaptive Cards Presence API", "description": "RingCentral API specification\n\nContact Support:\n Name: RingCentral Developers Support", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T02:50:28.000Z", "updatedAt": "2026-07-28T02:50:28.000Z", "lastUpdatedBy": "35240", "uid": "35240-56b2a98f-104d-408c-8d2e-9e5c4493344b" }, "item": [ { "name": "restapi", "item": [ { "name": "v1.0", "item": [ { "name": "account", "item": [ { "name": "{accountId}", "item": [ { "name": "call-queues", "item": [ { "name": "{groupId}", "item": [ { "name": "presence", "item": [ { "name": "Get Call Queue Presence", "id": "6cd5c92c-0a3d-4e46-9064-c4c7954bfe7b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/call-queues/:groupId/presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "call-queues", ":groupId", "presence" ], "variable": [ { "id": "5640f222-87b5-45f8-ad33-b40257c9a2ee", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of the RingCentral account\n(can be set to \"~\" to indicate that the account associated with current authorization session should be used)\n" }, { "id": "9a32c4ab-54e7-4133-9487-34c66cac67e4", "key": "groupId", "value": "", "description": "(Required) Internal identifier of a call queue extension" } ] }, "description": "Returns presence status of the call queue members." }, "response": [ { "id": "e2115b11-7b2b-4725-a975-0e5b42ea77c2", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/call-queues/:groupId/presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "call-queues", ":groupId", "presence" ], "variable": [ { "key": "accountId" }, { "key": "groupId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"records\": [\n {\n \"member\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"site\": {\n \"id\": \"\",\n \"name\": \"\"\n }\n },\n \"acceptQueueCalls\": \"\",\n \"acceptCurrentQueueCalls\": \"\"\n },\n {\n \"member\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"site\": {\n \"id\": \"\",\n \"name\": \"\"\n }\n },\n \"acceptQueueCalls\": \"\",\n \"acceptCurrentQueueCalls\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-e2115b11-7b2b-4725-a975-0e5b42ea77c2" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-6cd5c92c-0a3d-4e46-9064-c4c7954bfe7b" }, { "name": "Update Call Queue Presence", "id": "1a950f83-28ec-46e5-a696-0ac56405eea5", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"records\": [\n {\n \"member\": {\n \"id\": \"\"\n },\n \"acceptCurrentQueueCalls\": \"\"\n },\n {\n \"member\": {\n \"id\": \"\"\n },\n \"acceptCurrentQueueCalls\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/call-queues/:groupId/presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "call-queues", ":groupId", "presence" ], "variable": [ { "id": "7480ebdc-1896-4c5c-9d61-845861c5854d", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of the RingCentral account\n(can be set to \"~\" to indicate that the account associated with current authorization session should be used)\n" }, { "id": "9e5f7884-beb3-4cdc-9ce7-77850054cb25", "key": "groupId", "value": "", "description": "(Required) Internal identifier of a call queue extension" } ] }, "description": "Updates presence status of the call queue members in the specified queue." }, "response": [ { "id": "cc6461cc-2fb3-46bb-9a37-870ea0c0bdb6", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"records\": [\n {\n \"member\": {\n \"id\": \"\"\n },\n \"acceptCurrentQueueCalls\": \"\"\n },\n {\n \"member\": {\n \"id\": \"\"\n },\n \"acceptCurrentQueueCalls\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/call-queues/:groupId/presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "call-queues", ":groupId", "presence" ], "variable": [ { "key": "accountId" }, { "key": "groupId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"records\": [\n {\n \"member\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"site\": {\n \"id\": \"\",\n \"name\": \"\"\n }\n },\n \"acceptQueueCalls\": \"\",\n \"acceptCurrentQueueCalls\": \"\"\n },\n {\n \"member\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"site\": {\n \"id\": \"\",\n \"name\": \"\"\n }\n },\n \"acceptQueueCalls\": \"\",\n \"acceptCurrentQueueCalls\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-cc6461cc-2fb3-46bb-9a37-870ea0c0bdb6" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-1a950f83-28ec-46e5-a696-0ac56405eea5" } ], "id": "e38e6f82-27bf-41f9-bf9f-81433d57db3a", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-e38e6f82-27bf-41f9-bf9f-81433d57db3a" } ], "id": "5cbbe4b4-732e-4bbc-bd3c-1105d8d164bd", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-5cbbe4b4-732e-4bbc-bd3c-1105d8d164bd" } ], "id": "e707a326-6045-4d29-b872-448ba6eb9b2c", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-e707a326-6045-4d29-b872-448ba6eb9b2c" }, { "name": "presence", "item": [ { "name": "Get User Presence Status List", "id": "931f5eca-7de1-4c15-a6df-bd8b5cf01b6c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/presence?detailedTelephonyState=&sipData=&page=&perPage=", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "presence" ], "query": [ { "description": "Whether to return detailed telephony state", "key": "detailedTelephonyState", "value": "" }, { "description": "Whether to return SIP data", "key": "sipData", "value": "" }, { "description": "Page number for account presence information", "key": "page", "value": "" }, { "description": "Number for account presence information items per page", "key": "perPage", "value": "" } ], "variable": [ { "id": "15983fe1-de65-40d3-956e-7b3d3923b43f", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of the RingCentral account\n(can be set to \"~\" to indicate that the account associated with current authorization session should be used)\n" } ] }, "description": "Returns presence status of all extensions of an account. Please note: The presenceStatus is returned as Offline (the parameters telephonyStatus, message, userStatus and dndStatus are not returned at all) for the following extension types: Department, Announcement Only, Voicemail (Take Messages Only), Fax User, Paging Only Group, Shared Lines Group, IVR Menu, Application Extension." }, "response": [ { "id": "1fce35ea-31ea-4a42-b4b3-c43ece4c26b2", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/presence?detailedTelephonyState=&sipData=&page=&perPage=", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "presence" ], "query": [ { "description": "Whether to return detailed telephony state", "key": "detailedTelephonyState", "value": "" }, { "description": "Whether to return SIP data", "key": "sipData", "value": "" }, { "description": "Page number for account presence information", "key": "page", "value": "" }, { "description": "Number for account presence information items per page", "key": "perPage", "value": "" } ], "variable": [ { "key": "accountId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"uri\": \"\",\n \"records\": [\n {\n \"uri\": \"\",\n \"allowSeeMyPresence\": \"\",\n \"callerIdVisibility\": \"None\",\n \"dndStatus\": \"DoNotAcceptAnyCalls\",\n \"extension\": {\n \"id\": \"\",\n \"uri\": \"\",\n \"extensionNumber\": \"\"\n },\n \"message\": \"\",\n \"pickUpCallsOnHold\": \"\",\n \"presenceStatus\": \"Available\",\n \"ringOnMonitoredCall\": \"\",\n \"telephonyStatus\": \"CallConnected\",\n \"userStatus\": \"Available\",\n \"meetingStatus\": \"Connected\",\n \"activeCalls\": [\n {\n \"id\": \"\",\n \"direction\": \"Outbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"CallConnected\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"PhoneNumber\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"QueueName\",\n \"value\": \"\"\n }\n }\n },\n {\n \"id\": \"\",\n \"direction\": \"Outbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"CallConnected\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"CallerIdName\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"None\",\n \"value\": \"\"\n }\n }\n }\n ]\n },\n {\n \"uri\": \"\",\n \"allowSeeMyPresence\": \"\",\n \"callerIdVisibility\": \"PermittedUsers\",\n \"dndStatus\": \"DoNotAcceptDepartmentCalls\",\n \"extension\": {\n \"id\": \"\",\n \"uri\": \"\",\n \"extensionNumber\": \"\"\n },\n \"message\": \"\",\n \"pickUpCallsOnHold\": \"\",\n \"presenceStatus\": \"Available\",\n \"ringOnMonitoredCall\": \"\",\n \"telephonyStatus\": \"CallConnected\",\n \"userStatus\": \"Available\",\n \"meetingStatus\": \"Disconnected\",\n \"activeCalls\": [\n {\n \"id\": \"\",\n \"direction\": \"Outbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"ParkedCall\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"None\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"QueueExtension\",\n \"value\": \"\"\n }\n }\n },\n {\n \"id\": \"\",\n \"direction\": \"Inbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"Ringing\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"None\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"QueueExtension\",\n \"value\": \"\"\n }\n }\n }\n ]\n }\n ],\n \"navigation\": {\n \"firstPage\": {\n \"uri\": \"\"\n },\n \"nextPage\": {\n \"uri\": \"\"\n },\n \"previousPage\": {\n \"uri\": \"\"\n },\n \"lastPage\": {\n \"uri\": \"\"\n }\n },\n \"paging\": {\n \"page\": \"\",\n \"perPage\": \"\",\n \"pageStart\": \"\",\n \"pageEnd\": \"\",\n \"totalPages\": \"\",\n \"totalElements\": \"\"\n }\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-1fce35ea-31ea-4a42-b4b3-c43ece4c26b2" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-931f5eca-7de1-4c15-a6df-bd8b5cf01b6c" } ], "id": "a5b4e0a2-bf38-4fd0-9183-69a69f524bac", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-a5b4e0a2-bf38-4fd0-9183-69a69f524bac" }, { "name": "extension", "item": [ { "name": "{extensionId}", "item": [ { "name": "call-queue-presence", "item": [ { "name": "Get Agent\u2019s Call Queue Presence", "id": "5cc48db2-1de1-47b7-9975-20c5af85a01a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/call-queue-presence?editableMemberStatus=", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "call-queue-presence" ], "query": [ { "description": "Filtering by the flag 'Allow members to change their Queue Status'. If 'true' only queues where user can change his availability status are returned", "key": "editableMemberStatus", "value": "" } ], "variable": [ { "id": "ad77140d-f948-4de7-b11a-e976f7cb8c7a", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of the RingCentral account\n(can be set to \"~\" to indicate that the account associated with current authorization session should be used)\n" }, { "id": "7a741388-e577-4dbc-bc31-4b58f79f1e5c", "key": "extensionId", "value": "~", "description": "(Required) Internal identifier of the RingCentral extension/user\n(can be set to \"~\" to indicate that the extension associated with current authorization session should be used)\n" } ] }, "description": "Returns a list of agent's call queues with the agent presence status (per queue)." }, "response": [ { "id": "f3c97e1e-5ef1-4b82-86ac-379126fedd99", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/call-queue-presence?editableMemberStatus=", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "call-queue-presence" ], "query": [ { "description": "Filtering by the flag 'Allow members to change their Queue Status'. If 'true' only queues where user can change his availability status are returned", "key": "editableMemberStatus", "value": "" } ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"records\": [\n {\n \"callQueue\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"editableMemberStatus\": \"\"\n },\n \"acceptCalls\": \"\"\n },\n {\n \"callQueue\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"editableMemberStatus\": \"\"\n },\n \"acceptCalls\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-f3c97e1e-5ef1-4b82-86ac-379126fedd99" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-5cc48db2-1de1-47b7-9975-20c5af85a01a" }, { "name": "Update Call Queue Presence", "id": "5c67a7e7-cc79-4e09-bb76-a8cbbeecce33", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"records\": [\n {\n \"callQueue\": {\n \"id\": \"\"\n },\n \"acceptCalls\": \"\"\n },\n {\n \"callQueue\": {\n \"id\": \"\"\n },\n \"acceptCalls\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/call-queue-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "call-queue-presence" ], "variable": [ { "id": "5f955a48-0b11-42bb-aa59-2f6abcdd7d81", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of the RingCentral account\n(can be set to \"~\" to indicate that the account associated with current authorization session should be used)\n" }, { "id": "14800975-649c-41d4-80b7-3cee7ef1b6d6", "key": "extensionId", "value": "~", "description": "(Required) Internal identifier of the RingCentral extension/user\n(can be set to \"~\" to indicate that the extension associated with current authorization session should be used)\n" } ] }, "description": "Updates availability of the agent for the call queues." }, "response": [ { "id": "ebef4d3c-635c-4a82-8047-e0daf92022ff", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"records\": [\n {\n \"callQueue\": {\n \"id\": \"\"\n },\n \"acceptCalls\": \"\"\n },\n {\n \"callQueue\": {\n \"id\": \"\"\n },\n \"acceptCalls\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/call-queue-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "call-queue-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"records\": [\n {\n \"callQueue\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"editableMemberStatus\": \"\"\n },\n \"acceptCalls\": \"\"\n },\n {\n \"callQueue\": {\n \"id\": \"\",\n \"name\": \"\",\n \"extensionNumber\": \"\",\n \"editableMemberStatus\": \"\"\n },\n \"acceptCalls\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-ebef4d3c-635c-4a82-8047-e0daf92022ff" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-5c67a7e7-cc79-4e09-bb76-a8cbbeecce33" } ], "id": "b96f8bd3-dc94-463c-aef2-84588eff5466", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-b96f8bd3-dc94-463c-aef2-84588eff5466" }, { "name": "presence", "item": [ { "name": "Get User Presence Status", "id": "ad19bf4f-8fee-4159-a8f1-cd012d2b9a1c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/presence?detailedTelephonyState=&sipData=", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "presence" ], "query": [ { "description": "Specifies whether to return a detailed telephony state or not", "key": "detailedTelephonyState", "value": "" }, { "description": "Specifies whether to return SIP data or not", "key": "sipData", "value": "" } ], "variable": [ { "id": "e16c79ac-713e-424c-ba23-d488c49ba634", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of the RingCentral account\n(can be set to \"~\" to indicate that the account associated with current authorization session should be used)\n" }, { "id": "72721fc1-2569-40bb-a43c-c5c337cbd89b", "key": "extensionId", "value": "~", "description": "(Required) Internal identifier of the RingCentral extension/user\n(can be set to \"~\" to indicate that the extension associated with current authorization session should be used)\n" } ] }, "description": "Returns the presence status of an extension or several extensions by their ID(s). The `presenceStatus` is returned as Offline \n(the parameters `telephonyStatus`, `message`, `userStatus` and `dndStatus` are not returned at all) for the following extension types: \nDepartment/Announcement Only/Take Messages Only (Voicemail)/Fax User/Paging Only Group/Shared Lines Group/IVR Menu/Application Extension/Park Location.\nIf the user requests his/her own presence status, the response contains actual presence status even if the status publication is turned off.\n[Batch request syntax](https://developers.ringcentral.com/api-reference/Batch-Requests) is supported. For batch requests the number of extensions \nin one request is limited to 30. If more extensions are included in the request, the error code 400 Bad Request is returned with the logical error\ncode InvalidMultipartRequest and the corresponding message Extension Presence Info multipart request is limited to 30 extensions.\n" }, "response": [ { "id": "3e37b858-256c-4697-aabf-05811b2de4c4", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/presence?detailedTelephonyState=&sipData=", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "presence" ], "query": [ { "description": "Specifies whether to return a detailed telephony state or not", "key": "detailedTelephonyState", "value": "" }, { "description": "Specifies whether to return SIP data or not", "key": "sipData", "value": "" } ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"uri\": \"\",\n \"allowSeeMyPresence\": \"\",\n \"callerIdVisibility\": \"None\",\n \"dndStatus\": \"DoNotAcceptAnyCalls\",\n \"extension\": {\n \"id\": \"\",\n \"uri\": \"\",\n \"extensionNumber\": \"\"\n },\n \"message\": \"\",\n \"pickUpCallsOnHold\": \"\",\n \"presenceStatus\": \"Available\",\n \"ringOnMonitoredCall\": \"\",\n \"telephonyStatus\": \"NoCall\",\n \"userStatus\": \"Available\",\n \"meetingStatus\": \"Connected\",\n \"activeCalls\": [\n {\n \"id\": \"\",\n \"direction\": \"Outbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"CallConnected\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"QueueName\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"QueueExtension\",\n \"value\": \"\"\n }\n }\n },\n {\n \"id\": \"\",\n \"direction\": \"Inbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"ParkedCall\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"CallerIdName\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"QueueExtension\",\n \"value\": \"\"\n }\n }\n }\n ]\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-3e37b858-256c-4697-aabf-05811b2de4c4" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-ad19bf4f-8fee-4159-a8f1-cd012d2b9a1c" }, { "name": "Update User Presence Status", "id": "0c180e99-c9b1-48eb-a102-dac613871bbb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userStatus\": \"Busy\",\n \"dndStatus\": \"TakeAllCalls\",\n \"message\": \"\",\n \"allowSeeMyPresence\": false,\n \"ringOnMonitoredCall\": false,\n \"pickUpCallsOnHold\": false,\n \"callerIdVisibility\": \"All\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "presence" ], "variable": [ { "id": "2a885499-cfbb-4482-84c8-24e7ffb3eccd", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of the RingCentral account\n(can be set to \"~\" to indicate that the account associated with current authorization session should be used)\n" }, { "id": "90e0e059-b218-4cf8-8080-e9ee9175c5af", "key": "extensionId", "value": "~", "description": "(Required) Internal identifier of the RingCentral extension/user\n(can be set to \"~\" to indicate that the extension associated with current authorization session should be used)\n" } ] }, "description": "Updates user-defined extension presence status, status message and DnD status by extension ID. Supported for regular User extensions only. The extension types listed do not support presence status: Department, Announcement Only, Take Messages Only (Voicemail), Fax User, Paging Only Group, Shared Lines Group, IVR Menu, Application Extension." }, "response": [ { "id": "44681d52-5189-47e7-b5f1-37562d27e03e", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"userStatus\": \"Busy\",\n \"dndStatus\": \"TakeAllCalls\",\n \"message\": \"\",\n \"allowSeeMyPresence\": false,\n \"ringOnMonitoredCall\": false,\n \"pickUpCallsOnHold\": false,\n \"callerIdVisibility\": \"All\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"uri\": \"\",\n \"userStatus\": \"Busy\",\n \"dndStatus\": \"DoNotAcceptAnyCalls\",\n \"message\": \"\",\n \"allowSeeMyPresence\": false,\n \"callerIdVisibility\": \"None\",\n \"ringOnMonitoredCall\": false,\n \"pickUpCallsOnHold\": false,\n \"activeCalls\": [\n {\n \"id\": \"\",\n \"direction\": \"Outbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"CallConnected\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"QueueName\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"QueueExtension\",\n \"value\": \"\"\n }\n }\n },\n {\n \"id\": \"\",\n \"direction\": \"Outbound\",\n \"queueCall\": \"\",\n \"from\": \"\",\n \"fromName\": \"\",\n \"to\": \"\",\n \"toName\": \"\",\n \"startTime\": \"\",\n \"telephonyStatus\": \"NoCall\",\n \"sipData\": {\n \"callId\": \"\",\n \"toTag\": \"\",\n \"fromTag\": \"\",\n \"remoteUri\": \"\",\n \"localUri\": \"\",\n \"rcSessionId\": \"\"\n },\n \"sessionId\": \"\",\n \"telephonySessionId\": \"\",\n \"onBehalfOf\": \"\",\n \"partyId\": \"\",\n \"terminationType\": \"\",\n \"callInfo\": {\n \"primary\": {\n \"type\": \"None\",\n \"value\": \"\"\n },\n \"additional\": {\n \"type\": \"None\",\n \"value\": \"\"\n }\n }\n }\n ],\n \"extension\": {\n \"id\": \"\",\n \"uri\": \"\",\n \"extensionNumber\": \"\"\n },\n \"meetingStatus\": \"Connected\",\n \"telephonyStatus\": \"Ringing\",\n \"presenceStatus\": \"Available\"\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-44681d52-5189-47e7-b5f1-37562d27e03e" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-0c180e99-c9b1-48eb-a102-dac613871bbb" } ], "id": "41208048-6471-47ee-a2b0-320d08d22b29", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-41208048-6471-47ee-a2b0-320d08d22b29" }, { "name": "unified-presence", "item": [ { "name": "Get Unified Presence", "id": "ac19db6a-2207-4ebf-a3a8-f31fe463f940", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "id": "a23acde1-95fa-43ac-b6db-d18ac17c3163", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of a RingCentral account or tilde (~) to indicate the account logged-in within the current session" }, { "id": "85e58920-bf60-4dc3-8b03-5e5146919d42", "key": "extensionId", "value": "~", "description": "(Required) Internal identifier of an extension or tilde (~) to indicate the extension assigned to the account logged-in within the current session" } ] }, "description": "Returns the unified presence status of the requested user(s). The set of parameters returned by this method differs whether you return the requester's presence or any other user presence." }, "response": [ { "id": "fdb93572-455c-43ef-96cd-79fe64c54453", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"status\": \"Busy\",\n \"glip\": {\n \"status\": \"Online\",\n \"visibility\": \"Invisible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"status\": \"NoCall\",\n \"visibility\": \"Invisible\",\n \"availability\": \"DoNotAcceptAnyCalls\"\n },\n \"meeting\": {\n \"status\": \"NoMeeting\"\n }\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-fdb93572-455c-43ef-96cd-79fe64c54453" }, { "id": "2f103aa7-2671-442c-8d8a-bff78b19aec7", "name": "Multi-Status", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "Multi-Status (WebDAV) (RFC 4918)", "code": 207, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "[\n {\n \"resourceId\": \"\",\n \"status\": \"\",\n \"body\": {\n \"status\": \"Busy\",\n \"glip\": {\n \"status\": \"Offline\",\n \"visibility\": \"Visible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"status\": \"CallConnected\",\n \"visibility\": \"Invisible\",\n \"availability\": \"DoNotAcceptAnyCalls\"\n },\n \"meeting\": {\n \"status\": \"NoMeeting\"\n }\n }\n },\n {\n \"resourceId\": \"\",\n \"status\": \"\",\n \"body\": {\n \"status\": \"Available\",\n \"glip\": {\n \"status\": \"Online\",\n \"visibility\": \"Invisible\",\n \"availability\": \"Available\"\n },\n \"telephony\": {\n \"status\": \"OnHold\",\n \"visibility\": \"Invisible\",\n \"availability\": \"DoNotAcceptQueueCalls\"\n },\n \"meeting\": {\n \"status\": \"InMeeting\"\n }\n }\n }\n]", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-2f103aa7-2671-442c-8d8a-bff78b19aec7" }, { "id": "6655424b-2de4-4db7-83ff-173024deba14", "name": "Some of the parameters are missing or have invalid format", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-6655424b-2de4-4db7-83ff-173024deba14" }, { "id": "b077de31-1afe-4f13-9d53-82de4813ea69", "name": "Resource not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-b077de31-1afe-4f13-9d53-82de4813ea69" } ], "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-ac19db6a-2207-4ebf-a3a8-f31fe463f940" }, { "name": "Update Unified Presence", "id": "eee98a25-ff92-44cd-8794-58c41de0838f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"glip\": {\n \"visibility\": \"Visible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"availability\": \"DoNotAcceptQueueCalls\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "id": "d171cf18-69ab-4fd8-9a16-00915a490e16", "key": "accountId", "value": "~", "description": "(Required) Internal identifier of a RingCentral account or tilde (~) to indicate the account logged-in within the current session" }, { "id": "ec09cfba-25b3-4495-84b8-69b038aa1d3d", "key": "extensionId", "value": "~", "description": "(Required) Internal identifier of an extension or tilde (~) to indicate the extension assigned to the account logged-in within the current session" } ] }, "description": "Updates the unified presence for the current user specified in path." }, "response": [ { "id": "215749f7-9bc2-4e2b-9224-ad4cb4154df8", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"glip\": {\n \"visibility\": \"Visible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"availability\": \"DoNotAcceptQueueCalls\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"status\": \"Busy\",\n \"glip\": {\n \"status\": \"Online\",\n \"visibility\": \"Invisible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"status\": \"NoCall\",\n \"visibility\": \"Invisible\",\n \"availability\": \"DoNotAcceptAnyCalls\"\n },\n \"meeting\": {\n \"status\": \"NoMeeting\"\n }\n}", "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-215749f7-9bc2-4e2b-9224-ad4cb4154df8" }, { "id": "b1e21acf-8d33-475d-a6cc-3165d49d28d5", "name": "Some of parameters are missing or have invalid format", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"glip\": {\n \"visibility\": \"Visible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"availability\": \"DoNotAcceptQueueCalls\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-b1e21acf-8d33-475d-a6cc-3165d49d28d5" }, { "id": "f87c06ee-01e3-4a2d-a7c2-7dabeac5bbb6", "name": "User is not allowed to do this action", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"glip\": {\n \"visibility\": \"Visible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"availability\": \"DoNotAcceptQueueCalls\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:50:29.000Z", "updatedAt": "2026-07-28T02:50:29.000Z", "uid": "35240-f87c06ee-01e3-4a2d-a7c2-7dabeac5bbb6" }, { "id": "78b9b252-3f33-4254-bf1e-ef547ee2000c", "name": "Resource not found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"glip\": {\n \"visibility\": \"Visible\",\n \"availability\": \"DND\"\n },\n \"telephony\": {\n \"availability\": \"DoNotAcceptQueueCalls\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/restapi/v1.0/account/:accountId/extension/:extensionId/unified-presence", "host": [ "{{baseUrl}}" ], "path": [ "restapi", "v1.0", "account", ":accountId", "extension", ":extensionId", "unified-presence" ], "variable": [ { "key": "accountId" }, { "key": "extensionId" } ] } }, "status": 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