# Rutter Knowledge Base ## Calling the Rutter API - [Why is my API call being rate-limited?](https://help.rutter.com/articles/7238576299-why-is-my-api-call-being-rate-limited) - [How do I use the filter parameter to retrieve specific objects?](https://help.rutter.com/articles/8753216581-how-do-i-use-the-filter-parameter-to-retrieve-specific-objects) - [How is Rutter's data sorted?](https://help.rutter.com/articles/4907755175-how-is-rutter-s-data-sorted) - [How do I access additional fields that are not part of Rutter's standard schema?](https://help.rutter.com/articles/9975142327-how-do-i-access-additional-fields-that-are-not-part-of-rutter-s-standard-schema) - [Why am I hitting QuickBooks or Xero rate limits while testing?](https://help.rutter.com/articles/5711787437-why-am-i-hitting-quickbooks-or-xero-rate-limits-while-testing) - [Why am I getting 400 or 500 validation errors when creating or updating objects?](https://help.rutter.com/articles/9131427961-why-am-i-getting-400-or-500-validation-errors-when-creating-or-updating-objects) ## Connections - [What are the different statuses connections can be in?](https://help.rutter.com/articles/3136102942-understanding-connection-statuses-in-rutter) - [Why is my connection taking so long to complete its initial sync?](https://help.rutter.com/articles/9190851873-optimizing-data-sync-performance-and-managing-large-connections) - [How can I monitor and manage connection statuses?](https://help.rutter.com/articles/6092811299-how-can-i-monitor-and-manage-connection-statuses) - [What happens if an end user tries to connect to a platform multiple times with the same account?](https://help.rutter.com/articles/8594643396-what-happens-if-an-end-user-tries-to-connect-to-a-platform-multiple-times-with-the-same-account) - [Why is my connection missing data?](https://help.rutter.com/articles/3375946024-why-is-my-connection-missing-data) ## Features - [How do I get listed as a bank feeds provider in QuickBooks (Intuit)?](https://help.rutter.com/articles/8361004243-how-do-i-get-listed-as-a-bank-feeds-provider-in-quickbooks-intuit) - [What is and isn't covered by Rutter's Intuit Bank Feeds integration?](https://help.rutter.com/articles/5660361688-what-is-and-isn-t-covered-by-rutter-s-intuit-bank-feeds-integration) ### Webhooks - [How do I set up and receive webhooks?](https://help.rutter.com/articles/9212187474-how-do-i-set-up-and-receive-webhooks) - [How do Rutter webhooks work?](https://help.rutter.com/articles/5827777992-how-do-rutter-webhooks-work) - [What type of webhooks does each platform support?](https://help.rutter.com/articles/7488673953-what-type-of-webhooks-does-each-platform-support) ### Dashboard - [How do I turn off the ability to create connections for a specific platform?](https://help.rutter.com/articles/9798661788-how-do-i-prevent-customers-from-using-a-platform) - [How do I set up and optimize my data sync configuration?](https://help.rutter.com/articles/4859025622-how-do-i-set-up-and-optimize-my-data-sync-configuration) ### Sandbox - [What is a Rutter sandbox connection and how do I create one?](https://help.rutter.com/articles/4880948543-what-is-a-rutter-sandbox-connection-and-how-do-i-create-one) - [How can I set up external platform sandbox accounts?](https://help.rutter.com/articles/4242477254-how-can-i-set-up-external-platform-sandbox-accounts) ## Platform Troubleshooting ### QuickBooks Desktop - [Why is my QBD invoice balance not correct after posting an invoice payment?](https://help.rutter.com/articles/6434265659-understanding-payment-sync-behavior-in-quickbooks-desktop) - [How do I resolve the error "There was a problem with the log file"?](https://help.rutter.com/articles/7597407830-how-do-i-resolve-the-error-there-was-a-problem-with-the-log-file) - [How do I resolve the “Could Not Start QuickBooks” error ?](https://help.rutter.com/articles/5743163803-how-do-i-resolve-the-could-not-start-quickbooks-error) - [How do I resolve the “An application is already loaded with the same FileID” error?](https://help.rutter.com/articles/3314997517-how-do-i-resolve-the-an-application-is-already-loaded-with-the-same-fileid-error) - [How do I resolve the "ReceiveResponseXML failed" error?](https://help.rutter.com/articles/9420149108-how-do-i-resolve-the-receiveresponsexml-failed-error) - [How do I resolve "Given record number is not in the Payments to Deposit list" when calling POST accounting/bank_deposits ?](https://help.rutter.com/articles/9298119953-how-do-i-resolve-given-record-number-is-not-in-the-payments-to-deposit-list-when-calling-post-accounting-bank-deposits) - [Why do QuickBooks Desktop syncs work differently than other platforms?](https://help.rutter.com/articles/2374271210-why-do-quickbooks-desktop-syncs-work-differently-than-other-platforms) - [How can my end user check if they are using the admin user for their QuickBooks Desktop connection?](https://help.rutter.com/articles/5127398069-how-can-my-end-user-check-if-they-are-using-the-admin-user-for-their-quickbooks-desktop-connection) ### NetSuite - [How do I fix NetSuite permission sync errors?](https://help.rutter.com/articles/3476920688-how-do-i-fix-netsuite-permission-sync-errors) - [How does Rutter use the AccountLink bundle for NetSuite?](https://help.rutter.com/articles/3787877553-how-does-rutter-use-the-accountlink-bundle-for-netsuite) - [How do I locate Bank Feed Transactions in NetSuite?](https://help.rutter.com/articles/5572381929-how-do-i-locate-bank-feed-transactions-in-netsuite) - [How can the end user limit AppLink’s NetSuite concurrency usage?](https://help.rutter.com/articles/3901022460-how-can-the-end-user-limit-applink-s-netsuite-concurrency-usage) ### Sage Intacct - [How do I resolve "You do not have permission" errors?](https://help.rutter.com/articles/6164744219-how-do-i-resolve-you-do-not-have-permission-errors) - [How do I view the Rutter platform_id of an object on Sage's UI?](https://help.rutter.com/articles/7559132581-how-do-i-view-the-rutter-platform-id-of-an-object-on-sage-s-ui) ### QuickBooks Online - [How do I resolve the "Stale Object" error?](https://help.rutter.com/articles/5222913112-how-do-i-resolve-the-stale-object-error) - [How does class tracking at the transaction or line item level in QuickBooks Online affect class_id behavior?](https://help.rutter.com/articles/1666075567-how-does-class-tracking-in-quickbooks-online-affect-class-id-behavior) - [Why isn't my custom field showing up in the custom_fields endpoint for my QuickBooks Online connection?](https://help.rutter.com/articles/8117665911-why-isn-t-my-custom-field-showing-up-in-the-custom-fields-endpoint-for-my-quickbooks-online-connection) ### ZohoBooks - [How do I turn on Multi-Currency for Customers and Vendors?](https://help.rutter.com/articles/4015191167-how-do-i-turn-on-multi-currency-for-customers-and-vendors) ### Dynamics365 - [How does Rutter use the AccountLink bundle for Dynamics integrations? ](https://help.rutter.com/articles/2269689098-how-does-rutter-use-the-accountlink-bundle-for-dynamics-integrations) - [Why do some account currency codes return in non-ISO standard?](https://help.rutter.com/articles/4941386159-business-central-non-iso-currency-code) - [Why do Business Central invoice statuses in the UI not match the statuses returned by Rutter's API?](https://help.rutter.com/articles/7508036612-business-central-invoice-status-mismatch) ### Sage Bank Feeds - [How do I locate bank feed transactions in Sage?](https://help.rutter.com/articles/2341859954-how-do-i-locate-bank-feed-transactions-in-sage) ### Xero Bank Feeds - [How do I locate bank feed transactions in Xero?](https://help.rutter.com/articles/4921894057-how-do-i-locate-bank-feed-transactions-in-xero) ### NetSuite Bank Feeds - [NetSuite Bank Feeds Disconnection & Reconnection Flow](https://help.rutter.com/articles/4687539654-netsuite-bank-feeds-disconnection-reconnection-flow) ## General FAQs ### Billing - [What connections do I get billed for?](https://help.rutter.com/articles/2323507763-understanding-billable-connections-and-access-limits-in-rutter) ### Support - [How do I contact Rutter Support and what are your SLAs?](https://help.rutter.com/articles/5776982886-rutter-support-severity-levels-and-response-times) ### Organizations and Users - [What are Rutter's free tier limits?](https://help.rutter.com/articles/5705046083-what-are-rutter-s-free-tier-limits) ### Security - [How do I access Rutter's Trust Center? ](https://help.rutter.com/articles/7236950509-how-do-i-access-rutter-s-trust-center) - [How does Rutter store and manage data?](https://help.rutter.com/articles/6297782631-how-does-rutter-store-and-manage-data) - [What IP addresses should I whitelist for Rutter's outbound traffic?](https://help.rutter.com/articles/5245135311-what-ip-addresses-should-i-whitelist-for-rutter-s-outbound-traffic) ## Accounting - [Why are there Data Discrepancies when Fetching Invoices from Rutter's API vs. Xero's Platform API? ](https://help.rutter.com/articles/1540771146-why-are-there-data-discrepancies-when-fetching-invoices-from-rutter-s-api-vs-xero-s-platform-api) - [How Does QuickBooks Online Determine Which Accounts Are Debited and Credited When Creating an Invoice?](https://help.rutter.com/articles/9022456296-how-does-quickbooks-online-determine-which-accounts-are-debited-and-credited-when-creating-an-invoice) ## Odoo - [How to generate an Odoo API key for Rutter](https://help.rutter.com/articles/5509958910-how-to-generate-an-odoo-api-key-for-rutter)