{ "info": { "_postman_id": "e9ddf5a2-6314-455d-9af9-1bc3e538b401", "name": "Salesforce Knowledge Management REST Articles API", "description": "REST API for accessing and managing Salesforce Knowledge articles, categories, and knowledge base content. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios.\n\nContact Support:\n Name: Salesforce Developer Support", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T02:49:55.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "lastUpdatedBy": "35240", "uid": "35240-e9ddf5a2-6314-455d-9af9-1bc3e538b401" }, "item": [ { "name": "sobjects", "item": [ { "name": "KnowledgeArticle", "item": [ { "name": "{articleId}", "item": [ { "name": "Get Knowledge Article", "id": "172e3d11-e09e-4cc9-a4cc-41cd4724eade", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticle/:articleId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticle", ":articleId" ], "variable": [ { "id": "cb8a460e-104d-4691-9daf-9831aaacf924", "key": "articleId", "value": "", "description": "(Required) The Salesforce ID of the KnowledgeArticle record" } ] }, "description": "Retrieves details for a specific knowledge article including its current publication status, version, and metadata." }, "response": [ { "id": "5ded12e8-5ad1-4166-93fa-c23e08738516", "name": "Successfully retrieved knowledge article", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticle/:articleId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticle", ":articleId" ], "variable": [ { "key": "articleId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"Id\": \"\",\n \"Title\": \"\",\n \"UrlName\": \"\",\n \"Summary\": \"\",\n \"PublishStatus\": \"\",\n \"Language\": \"\",\n \"VersionNumber\": \"\",\n \"LastPublishedDate\": \"\",\n \"CreatedDate\": \"\",\n \"CreatedById\": \"\",\n \"LastModifiedDate\": \"\"\n}", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-5ded12e8-5ad1-4166-93fa-c23e08738516" }, { "id": "5ba34f2e-7083-4920-b36d-9c99bef676b2", "name": "Article not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticle/:articleId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticle", ":articleId" ], "variable": [ { "key": "articleId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-5ba34f2e-7083-4920-b36d-9c99bef676b2" } ], "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-172e3d11-e09e-4cc9-a4cc-41cd4724eade" } ], "id": "ecfe08de-ca6d-47ec-8462-ba0072bbc461", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-ecfe08de-ca6d-47ec-8462-ba0072bbc461" }, { "name": "List Knowledge Articles", "id": "0815a31f-0288-4e12-aa57-a24de379dd8b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticle?queryLocator=&pageSize=25", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticle" ], "query": [ { "description": "Locator for paginating through large result sets", "key": "queryLocator", "value": "" }, { "description": "Number of results per page (max 100)", "key": "pageSize", "value": "25" } ] }, "description": "Retrieves a list of knowledge articles available in the org, including their metadata, publication status, and associated article types." }, "response": [ { "id": "adc58a26-ed2e-4220-b48b-9d5ba7cb0bd6", "name": "Successfully retrieved list of knowledge articles", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticle?queryLocator=&pageSize=25", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticle" ], "query": [ { "description": "Locator for paginating through large result sets", "key": "queryLocator", "value": "" }, { "description": "Number of results per page (max 100)", "key": "pageSize", "value": "25" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"totalSize\": \"\",\n \"done\": \"\",\n \"nextRecordsUrl\": \"\",\n \"records\": [\n {\n \"Id\": \"\",\n \"KnowledgeArticleId\": \"\",\n \"Title\": \"\",\n \"UrlName\": \"\",\n \"PublishStatus\": \"Archived\",\n \"Language\": \"\",\n \"VersionNumber\": \"\",\n \"LastPublishedDate\": \"\",\n \"CreatedDate\": \"\"\n },\n {\n \"Id\": \"\",\n \"KnowledgeArticleId\": \"\",\n \"Title\": \"\",\n \"UrlName\": \"\",\n \"PublishStatus\": \"Archived\",\n \"Language\": \"\",\n \"VersionNumber\": \"\",\n \"LastPublishedDate\": \"\",\n \"CreatedDate\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-adc58a26-ed2e-4220-b48b-9d5ba7cb0bd6" }, { "id": "7f598107-995f-4d6c-9b9d-d65076d65510", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticle?queryLocator=&pageSize=25", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticle" ], "query": [ { "description": "Locator for paginating through large result sets", "key": "queryLocator", "value": "" }, { "description": "Number of results per page (max 100)", "key": "pageSize", "value": "25" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-7f598107-995f-4d6c-9b9d-d65076d65510" } ], "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-0815a31f-0288-4e12-aa57-a24de379dd8b" } ], "id": "b190357d-1e1c-4c53-927d-68e96a8caea9", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-b190357d-1e1c-4c53-927d-68e96a8caea9" }, { "name": "KnowledgeArticleVersion", "item": [ { "name": "{versionId}", "item": [ { "name": "Update Knowledge Article", "id": "1ae4bfda-6c5a-4462-85a9-ef730f32ee31", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"Title\": \"\",\n \"Summary\": \"\",\n \"UrlName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion/:versionId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion", ":versionId" ], "variable": [ { "id": "235316c8-7a44-433f-84db-3d977916d8a9", "key": "versionId", "value": "", "description": "(Required) The Salesforce ID of the KnowledgeArticleVersion record" } ] }, "description": "Updates fields on a knowledge article version. Only draft articles can be updated; published articles must be cloned first." }, "response": [ { "id": "c8bacdce-9133-40dc-9b41-8d6da1b6521f", "name": "Article updated successfully", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"Title\": \"\",\n \"Summary\": \"\",\n \"UrlName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion/:versionId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion", ":versionId" ], "variable": [ { "key": "versionId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-c8bacdce-9133-40dc-9b41-8d6da1b6521f" }, { "id": "edbd17ed-a881-4cd9-8eb8-fcf22846fe0d", "name": "Invalid request", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"Title\": \"\",\n \"Summary\": \"\",\n \"UrlName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion/:versionId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion", ":versionId" ], "variable": [ { "key": "versionId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-edbd17ed-a881-4cd9-8eb8-fcf22846fe0d" }, { "id": "545841b9-ecfc-40b0-b127-af0ae5d6fd77", "name": "Article version not found", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"Title\": \"\",\n \"Summary\": \"\",\n \"UrlName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion/:versionId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion", ":versionId" ], "variable": [ { "key": "versionId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-545841b9-ecfc-40b0-b127-af0ae5d6fd77" } ], "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-1ae4bfda-6c5a-4462-85a9-ef730f32ee31" }, { "name": "Delete Knowledge Article", "id": "d6a5f7ec-6875-494b-9d7e-9c5c6e4c2361", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion/:versionId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion", ":versionId" ], "variable": [ { "id": "4b75ce66-2031-4e4c-b994-cde27e908923", "key": "versionId", "value": "", "description": "(Required) The Salesforce ID of the KnowledgeArticleVersion record" } ] }, "description": "Deletes a knowledge article version. Only draft articles can be deleted. Published articles must be archived before deletion." }, "response": [ { "id": "6a8584a2-969f-4728-a694-162af6b8d7a2", "name": "Article deleted successfully", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion/:versionId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion", ":versionId" ], "variable": [ { "key": "versionId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-6a8584a2-969f-4728-a694-162af6b8d7a2" }, { "id": "a229c7a6-a612-4be8-becc-2263dba998f4", "name": "Article version not found", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion/:versionId", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion", ":versionId" ], "variable": [ { "key": "versionId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-a229c7a6-a612-4be8-becc-2263dba998f4" } ], "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-d6a5f7ec-6875-494b-9d7e-9c5c6e4c2361" } ], "id": "3a7fbbf8-7063-408d-aa98-f658a038ec64", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-3a7fbbf8-7063-408d-aa98-f658a038ec64" }, { "name": "Create Knowledge Article", "id": "416ff107-6335-4be2-940c-6ab26e930765", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"Title\": \"\",\n \"UrlName\": \"\",\n \"Summary\": \"\",\n \"Language\": \"en_US\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion" ] }, "description": "Creates a new knowledge article draft. The article must be published separately after creation." }, "response": [ { "id": "eaaa482d-01c1-411c-8e92-7bc5e3f6e365", "name": "Knowledge article created successfully", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"Title\": \"\",\n \"UrlName\": \"\",\n \"Summary\": \"\",\n \"Language\": \"en_US\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"success\": \"\",\n \"errors\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-eaaa482d-01c1-411c-8e92-7bc5e3f6e365" }, { "id": "0a081aa3-8975-45ff-a0ad-bb0ec37bd84f", "name": "Invalid request - validation error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "body": { "mode": "raw", "raw": "{\n \"Title\": \"\",\n \"UrlName\": \"\",\n \"Summary\": \"\",\n \"Language\": \"en_US\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/sobjects/KnowledgeArticleVersion", "host": [ "{{baseUrl}}" ], "path": [ "sobjects", "KnowledgeArticleVersion" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-0a081aa3-8975-45ff-a0ad-bb0ec37bd84f" } ], "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-416ff107-6335-4be2-940c-6ab26e930765" } ], "id": "5907f750-77fe-415e-ab61-696982aa92f2", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-5907f750-77fe-415e-ab61-696982aa92f2" } ], "id": "2c0add5f-5c7c-4c02-8b9c-1a1cfbc546b4", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-2c0add5f-5c7c-4c02-8b9c-1a1cfbc546b4" }, { "name": "support", "item": [ { "name": "knowledgeArticles", "item": [ { "name": "{articleId}", "item": [ { "name": "Get Knowledge Article Detail", "id": "bb298230-b1a4-4aab-aba8-a3d816477d46", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/support/knowledgeArticles/:articleId?channel=", "host": [ "{{baseUrl}}" ], "path": [ "support", "knowledgeArticles", ":articleId" ], "query": [ { "description": "The channel context for the article view", "key": "channel", "value": "" } ], "variable": [ { "id": "f1f3f813-2c1e-4eb3-be5e-8e90d2d81bcb", "key": "articleId", "value": "", "description": "(Required) The Salesforce ID of the article" } ] }, "description": "Retrieves the full content and metadata for a specific knowledge article, including all article body fields and channel visibility settings." }, "response": [ { "id": "3adc85e7-dd84-4cf4-a418-ff2d281238a9", "name": "Successfully retrieved article detail", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/support/knowledgeArticles/:articleId?channel=", "host": [ "{{baseUrl}}" ], "path": [ "support", "knowledgeArticles", ":articleId" ], "query": [ { "description": "The channel context for the article view", "key": "channel", "value": "" } ], "variable": [ { "key": "articleId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"title\": \"\",\n \"summary\": \"\",\n \"urlName\": \"\",\n \"publishStatus\": \"\",\n \"language\": \"\",\n \"lastPublishedDate\": \"\",\n \"articleBody\": \"\",\n \"categories\": [\n {\n \"groupName\": \"\",\n \"groupLabel\": \"\",\n \"selectedCategories\": [\n {\n \"name\": \"\",\n \"label\": \"\"\n },\n {\n \"name\": \"\",\n \"label\": \"\"\n }\n ]\n },\n {\n \"groupName\": \"\",\n \"groupLabel\": \"\",\n \"selectedCategories\": [\n {\n \"name\": \"\",\n \"label\": \"\"\n },\n {\n \"name\": \"\",\n \"label\": \"\"\n }\n ]\n }\n ]\n}", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-3adc85e7-dd84-4cf4-a418-ff2d281238a9" }, { "id": "ec2afae3-3d26-44f3-abe5-5aef3aeead78", "name": "Article not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: oauth2", "key": "Authorization", "value": "" } ], "url": { "raw": "{{baseUrl}}/support/knowledgeArticles/:articleId?channel=", "host": [ "{{baseUrl}}" ], "path": [ "support", "knowledgeArticles", ":articleId" ], "query": [ { "description": "The channel context for the article view", "key": "channel", "value": "" } ], "variable": [ { "key": "articleId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-ec2afae3-3d26-44f3-abe5-5aef3aeead78" } ], "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-bb298230-b1a4-4aab-aba8-a3d816477d46" } ], "id": "9a9c33b3-7890-47ad-b9b7-000b45c4ecff", "createdAt": "2026-07-28T02:49:56.000Z", "updatedAt": "2026-07-28T02:49:56.000Z", "uid": "35240-9a9c33b3-7890-47ad-b9b7-000b45c4ecff" }, { "name": "Search Knowledge Articles", "id": "658dbd27-8d76-4268-b772-7882fca0aa6f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/support/knowledgeArticles?channel=App&categories=&queryMethod=BELOW&sort=ViewScore&order=DESC&pageSize=25&pageNumber=1", "host": [ "{{baseUrl}}" ], "path": [ "support", "knowledgeArticles" ], "query": [ { "description": "The channel to filter articles by", "key": "channel", "value": "App" }, { "description": "Map of category group to category value for filtering", "key": "categories", "value": "" }, { "description": "Method used to query the articles", "key": "queryMethod", "value": "BELOW" }, { "description": "Sort field for results", "key": "sort", "value": "ViewScore" }, { "description": "Sort order", "key": "order", "value": "DESC" }, { "description": "Number of articles per page", "key": "pageSize", "value": "25" }, { "description": "Page number to retrieve", "key": "pageNumber", "value": "1" } ] }, "description": "Searches and retrieves knowledge articles visible to the specified channel (internal, public site, or community). 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