{
  "info": {
    "_postman_id": "4fc0fe7d-2853-4097-b159-b9495aef4cb8",
    "name": "Salesforce Knowledge Management REST Articles Search API",
    "description": "REST API for accessing and managing Salesforce Knowledge articles, categories, and knowledge base content. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios.\n\nContact Support:\n Name: Salesforce Developer Support",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json",
    "createdAt": "2026-07-28T02:49:57.000Z",
    "updatedAt": "2026-07-28T02:49:57.000Z",
    "lastUpdatedBy": "35240",
    "uid": "35240-4fc0fe7d-2853-4097-b159-b9495aef4cb8"
  },
  "item": [
    {
      "name": "support",
      "item": [
        {
          "name": "knowledgeArticles",
          "item": [
            {
              "name": "Search Knowledge Articles",
              "id": "79c27b8f-9720-41a9-ade8-c778da079df1",
              "protocolProfileBehavior": {
                "disableBodyPruning": true
              },
              "request": {
                "method": "GET",
                "header": [
                  {
                    "key": "Accept",
                    "value": "application/json"
                  }
                ],
                "url": {
                  "raw": "{{baseUrl}}/support/knowledgeArticles?channel=App&categories=<string>&queryMethod=BELOW&sort=Title&order=ASC&pageSize=25&pageNumber=1",
                  "host": [
                    "{{baseUrl}}"
                  ],
                  "path": [
                    "support",
                    "knowledgeArticles"
                  ],
                  "query": [
                    {
                      "description": "The channel to filter articles by",
                      "key": "channel",
                      "value": "App"
                    },
                    {
                      "description": "Map of category group to category value for filtering",
                      "key": "categories",
                      "value": "<string>"
                    },
                    {
                      "description": "Method used to query the articles",
                      "key": "queryMethod",
                      "value": "BELOW"
                    },
                    {
                      "description": "Sort field for results",
                      "key": "sort",
                      "value": "Title"
                    },
                    {
                      "description": "Sort order",
                      "key": "order",
                      "value": "ASC"
                    },
                    {
                      "description": "Number of articles per page",
                      "key": "pageSize",
                      "value": "25"
                    },
                    {
                      "description": "Page number to retrieve",
                      "key": "pageNumber",
                      "value": "1"
                    }
                  ]
                },
                "description": "Searches and retrieves knowledge articles visible to the specified channel (internal, public site, or community). Supports keyword search, filtering by article type, and category filters."
              },
              "response": [
                {
                  "id": "4b5ce3da-209d-439d-b66e-6654c5d4c783",
                  "name": "Successfully retrieved knowledge articles",
                  "originalRequest": {
                    "method": "GET",
                    "header": [
                      {
                        "key": "Accept",
                        "value": "application/json"
                      },
                      {
                        "description": "Added as a part of security scheme: oauth2",
                        "key": "Authorization",
                        "value": "<token>"
                      }
                    ],
                    "url": {
                      "raw": "{{baseUrl}}/support/knowledgeArticles?channel=App&categories=<string>&queryMethod=BELOW&sort=Title&order=ASC&pageSize=25&pageNumber=1",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "support",
                        "knowledgeArticles"
                      ],
                      "query": [
                        {
                          "description": "The channel to filter articles by",
                          "key": "channel",
                          "value": "App"
                        },
                        {
                          "description": "Map of category group to category value for filtering",
                          "key": "categories",
                          "value": "<string>"
                        },
                        {
                          "description": "Method used to query the articles",
                          "key": "queryMethod",
                          "value": "BELOW"
                        },
                        {
                          "description": "Sort field for results",
                          "key": "sort",
                          "value": "Title"
                        },
                        {
                          "description": "Sort order",
                          "key": "order",
                          "value": "ASC"
                        },
                        {
                          "description": "Number of articles per page",
                          "key": "pageSize",
                          "value": "25"
                        },
                        {
                          "description": "Page number to retrieve",
                          "key": "pageNumber",
                          "value": "1"
                        }
                      ]
                    }
                  },
                  "status": "OK",
                  "code": 200,
                  "_postman_previewlanguage": "json",
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "cookie": [],
                  "responseTime": null,
                  "body": "{\n  \"currentPageUrl\": \"<string>\",\n  \"nextPageUrl\": \"<string>\",\n  \"articles\": [\n    {\n      \"Id\": \"<string>\",\n      \"KnowledgeArticleId\": \"<string>\",\n      \"Title\": \"<string>\",\n      \"UrlName\": \"<string>\",\n      \"PublishStatus\": \"Archived\",\n      \"Language\": \"<string>\",\n      \"VersionNumber\": \"<integer>\",\n      \"LastPublishedDate\": \"<dateTime>\",\n      \"CreatedDate\": \"<dateTime>\"\n    },\n    {\n      \"Id\": \"<string>\",\n      \"KnowledgeArticleId\": \"<string>\",\n      \"Title\": \"<string>\",\n      \"UrlName\": \"<string>\",\n      \"PublishStatus\": \"Online\",\n      \"Language\": \"<string>\",\n      \"VersionNumber\": \"<integer>\",\n      \"LastPublishedDate\": \"<dateTime>\",\n      \"CreatedDate\": \"<dateTime>\"\n    }\n  ]\n}",
                  "createdAt": "2026-07-28T02:49:58.000Z",
                  "updatedAt": "2026-07-28T02:49:58.000Z",
                  "uid": "35240-4b5ce3da-209d-439d-b66e-6654c5d4c783"
                },
                {
                  "id": "b9e3af20-9c8f-4dcc-a828-186b00283491",
                  "name": "Invalid query parameters",
                  "originalRequest": {
                    "method": "GET",
                    "header": [
                      {
                        "description": "Added as a part of security scheme: oauth2",
                        "key": "Authorization",
                        "value": "<token>"
                      }
                    ],
                    "url": {
                      "raw": "{{baseUrl}}/support/knowledgeArticles?channel=App&categories=<string>&queryMethod=BELOW&sort=Title&order=ASC&pageSize=25&pageNumber=1",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "support",
                        "knowledgeArticles"
                      ],
                      "query": [
                        {
                          "description": "The channel to filter articles by",
                          "key": "channel",
                          "value": "App"
                        },
                        {
                          "description": "Map of category group to category value for filtering",
                          "key": "categories",
                          "value": "<string>"
                        },
                        {
                          "description": "Method used to query the articles",
                          "key": "queryMethod",
                          "value": "BELOW"
                        },
                        {
                          "description": "Sort field for results",
                          "key": "sort",
                          "value": "Title"
                        },
                        {
                          "description": "Sort order",
                          "key": "order",
                          "value": "ASC"
                        },
                        {
                          "description": "Number of articles per page",
                          "key": "pageSize",
                          "value": "25"
                        },
                        {
                          "description": "Page number to retrieve",
                          "key": "pageNumber",
                          "value": "1"
                        }
                      ]
                    }
                  },
                  "status": "Bad Request",
                  "code": 400,
                  "_postman_previewlanguage": "text",
                  "header": [],
                  "cookie": [],
                  "responseTime": null,
                  "body": null,
                  "createdAt": "2026-07-28T02:49:58.000Z",
                  "updatedAt": "2026-07-28T02:49:58.000Z",
                  "uid": "35240-b9e3af20-9c8f-4dcc-a828-186b00283491"
                }
              ],
              "createdAt": "2026-07-28T02:49:58.000Z",
              "updatedAt": "2026-07-28T02:49:58.000Z",
              "uid": "35240-79c27b8f-9720-41a9-ade8-c778da079df1"
            }
          ],
          "id": "4dc3fdd6-d7f5-4be0-ba34-5f9568027747",
          "createdAt": "2026-07-28T02:49:58.000Z",
          "updatedAt": "2026-07-28T02:49:58.000Z",
          "uid": "35240-4dc3fdd6-d7f5-4be0-ba34-5f9568027747"
        }
      ],
      "id": "a4c583cf-cfc4-4965-b6c2-370f7f4b79db",
      "createdAt": "2026-07-28T02:49:58.000Z",
      "updatedAt": "2026-07-28T02:49:58.000Z",
      "uid": "35240-a4c583cf-cfc4-4965-b6c2-370f7f4b79db"
    }
  ],
  "auth": {
    "type": "oauth2",
    "oauth2": [
      {
        "key": "scope",
        "value": "api full",
        "type": "string"
      },
      {
        "key": "accessTokenUrl",
        "value": "https://login.salesforce.com/services/oauth2/token",
        "type": "string"
      },
      {
        "key": "authUrl",
        "value": "https://login.salesforce.com/services/oauth2/authorize",
        "type": "string"
      },
      {
        "key": "grant_type",
        "value": "authorization_code",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "instance",
      "value": "yourInstance"
    },
    {
      "key": "baseUrl",
      "value": "https://{{instance}}.salesforce.com/services/data/v59.0"
    }
  ]
}