{
  "info": {
    "_postman_id": "18beeb5e-da36-4624-8a3a-331e4ee1132e",
    "name": "Salesforce Knowledge Management REST Articles Suggestions API",
    "description": "REST API for accessing and managing Salesforce Knowledge articles, categories, and knowledge base content. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios.\n\nContact Support:\n Name: Salesforce Developer Support",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json",
    "createdAt": "2026-07-28T02:49:58.000Z",
    "updatedAt": "2026-07-28T02:49:58.000Z",
    "lastUpdatedBy": "35240",
    "uid": "35240-18beeb5e-da36-4624-8a3a-331e4ee1132e"
  },
  "item": [
    {
      "name": "support",
      "item": [
        {
          "name": "suggestedArticles",
          "item": [
            {
              "name": "Get Suggested Articles",
              "id": "4ea60995-8012-444a-80a9-be2c259e6286",
              "protocolProfileBehavior": {
                "disableBodyPruning": true
              },
              "request": {
                "method": "GET",
                "header": [
                  {
                    "key": "Accept",
                    "value": "application/json"
                  }
                ],
                "url": {
                  "raw": "{{baseUrl}}/support/suggestedArticles?channel=<string>&subject=<string>&description=<string>&limit=5",
                  "host": [
                    "{{baseUrl}}"
                  ],
                  "path": [
                    "support",
                    "suggestedArticles"
                  ],
                  "query": [
                    {
                      "description": "The channel for the suggested articles",
                      "key": "channel",
                      "value": "<string>"
                    },
                    {
                      "description": "Case subject text used for article suggestion",
                      "key": "subject",
                      "value": "<string>"
                    },
                    {
                      "description": "Case description text used for article suggestion",
                      "key": "description",
                      "value": "<string>"
                    },
                    {
                      "description": "Maximum number of suggestions to return",
                      "key": "limit",
                      "value": "5"
                    }
                  ]
                },
                "description": "Returns knowledge article suggestions based on case subject, description, or a search query. Used to surface relevant articles during case creation."
              },
              "response": [
                {
                  "id": "39e23972-2719-4526-8edf-a5680b58cef3",
                  "name": "Successfully retrieved article suggestions",
                  "originalRequest": {
                    "method": "GET",
                    "header": [
                      {
                        "key": "Accept",
                        "value": "application/json"
                      },
                      {
                        "description": "Added as a part of security scheme: oauth2",
                        "key": "Authorization",
                        "value": "<token>"
                      }
                    ],
                    "url": {
                      "raw": "{{baseUrl}}/support/suggestedArticles?channel=<string>&subject=<string>&description=<string>&limit=5",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "support",
                        "suggestedArticles"
                      ],
                      "query": [
                        {
                          "description": "The channel for the suggested articles",
                          "key": "channel",
                          "value": "<string>"
                        },
                        {
                          "description": "Case subject text used for article suggestion",
                          "key": "subject",
                          "value": "<string>"
                        },
                        {
                          "description": "Case description text used for article suggestion",
                          "key": "description",
                          "value": "<string>"
                        },
                        {
                          "description": "Maximum number of suggestions to return",
                          "key": "limit",
                          "value": "5"
                        }
                      ]
                    }
                  },
                  "status": "OK",
                  "code": 200,
                  "_postman_previewlanguage": "json",
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "cookie": [],
                  "responseTime": null,
                  "body": "{\n  \"suggestedArticles\": [\n    {\n      \"Id\": \"<string>\",\n      \"KnowledgeArticleId\": \"<string>\",\n      \"Title\": \"<string>\",\n      \"UrlName\": \"<string>\",\n      \"PublishStatus\": \"Draft\",\n      \"Language\": \"<string>\",\n      \"VersionNumber\": \"<integer>\",\n      \"LastPublishedDate\": \"<dateTime>\",\n      \"CreatedDate\": \"<dateTime>\"\n    },\n    {\n      \"Id\": \"<string>\",\n      \"KnowledgeArticleId\": \"<string>\",\n      \"Title\": \"<string>\",\n      \"UrlName\": \"<string>\",\n      \"PublishStatus\": \"Draft\",\n      \"Language\": \"<string>\",\n      \"VersionNumber\": \"<integer>\",\n      \"LastPublishedDate\": \"<dateTime>\",\n      \"CreatedDate\": \"<dateTime>\"\n    }\n  ]\n}",
                  "createdAt": "2026-07-28T02:49:59.000Z",
                  "updatedAt": "2026-07-28T02:49:59.000Z",
                  "uid": "35240-39e23972-2719-4526-8edf-a5680b58cef3"
                }
              ],
              "createdAt": "2026-07-28T02:49:59.000Z",
              "updatedAt": "2026-07-28T02:49:59.000Z",
              "uid": "35240-4ea60995-8012-444a-80a9-be2c259e6286"
            }
          ],
          "id": "8d54101c-180a-4a0b-97af-cc25591655ae",
          "createdAt": "2026-07-28T02:49:59.000Z",
          "updatedAt": "2026-07-28T02:49:59.000Z",
          "uid": "35240-8d54101c-180a-4a0b-97af-cc25591655ae"
        }
      ],
      "id": "65814261-b290-4e1c-8749-9f4cf0f5c2e4",
      "createdAt": "2026-07-28T02:49:59.000Z",
      "updatedAt": "2026-07-28T02:49:59.000Z",
      "uid": "35240-65814261-b290-4e1c-8749-9f4cf0f5c2e4"
    }
  ],
  "auth": {
    "type": "oauth2",
    "oauth2": [
      {
        "key": "scope",
        "value": "api full",
        "type": "string"
      },
      {
        "key": "accessTokenUrl",
        "value": "https://login.salesforce.com/services/oauth2/token",
        "type": "string"
      },
      {
        "key": "authUrl",
        "value": "https://login.salesforce.com/services/oauth2/authorize",
        "type": "string"
      },
      {
        "key": "grant_type",
        "value": "authorization_code",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "instance",
      "value": "yourInstance"
    },
    {
      "key": "baseUrl",
      "value": "https://{{instance}}.salesforce.com/services/data/v59.0"
    }
  ]
}