# SewerAI Knowledge Base ## Support - [AutoCode Expedite Request](): Public support form. Submit only when the user asks to contact support. - [Internal IT](): Public support form. Submit only when the user asks to contact support. ## Product Updates - [PIONEER Desktop (Truck) Release Notes](https://help.sewerai.com/articles/6264052690-pioneer-desktop-truck-release-notes) - [Smarter, More Flexible Risk Recommendation](https://help.sewerai.com/articles/9005654236-smarter-more-flexible-risk-recommendation) - [Build Rehab Projects Faster - Directly from Your Data](https://help.sewerai.com/articles/9551234747-build-rehab-projects-faster-directly-from-your-data) - [Manage Projects with Greater Clarity](https://help.sewerai.com/articles/5119175798-manage-projects-with-greater-clarity) - [Rehab Cost Customization](https://help.sewerai.com/articles/7348281054-rehab-cost-customization) - [Manage Your Team with Greater Control](https://help.sewerai.com/articles/8724841321-manage-your-team-with-greater-control) - [Introducing SewerAI Command Center](https://help.sewerai.com/articles/7139111214-introducing-command-center) - [Introducing Risk and Rehab for Manholes ](https://help.sewerai.com/articles/7377223248-introducing-risk-and-rehab-for-manholes) - [New in PIONEER: Teams, Inspection Attachments & Related Inspections](https://help.sewerai.com/articles/6821580204-new-in-pioneer-teams-inspection-attachments-related-inspections) - [Find Anything in PIONEER: New Filters & Bookmarks](https://help.sewerai.com/articles/7029493021-find-anything-in-pioneer-new-filters-bookmarks) - [Risk, Your Way: Bring Your Own Data into Risk & Rehab](https://help.sewerai.com/articles/1626629850-risk-your-way-bring-your-own-data-into-risk-rehab) ## How to Use the Pioneer Platform - [Video Annotations (Overlays) with Customization](https://help.sewerai.com/articles/1530533135-video-annotations-overlays-with-customization) - [Inspection Review](https://help.sewerai.com/articles/7735165883-inspection-review) - [Pioneer Keyboard Shortcuts for Inspection Detail View](https://help.sewerai.com/articles/4245141798-pioneer-keyboard-shortcuts-for-inspection-detail-view) - [Guide: Review and Accept a Digital Submittal](https://help.sewerai.com/articles/4075098279-guide-review-and-accept-a-digital-submittal) - [Digital Submittals](https://help.sewerai.com/articles/3787703868-digital-submittals) - [Review Tasks](https://help.sewerai.com/articles/7688462999-using-review-tasks-aka-comments) - [Adding Users to Your PIONEER Account](https://help.sewerai.com/articles/8018724961-adding-more-users-to-your-account) - [Filtering and Saving Bookmarks in PIONEER](https://help.sewerai.com/articles/4520755242-bookmarks-and-saved-filters) - [Downloading Inspections](https://help.sewerai.com/articles/4324738433-downloading-inspections-and-submittals) - [Uploading Inspections](https://help.sewerai.com/articles/4412760428-uploading-inspections) - [Signup and Login to Pioneer](https://help.sewerai.com/articles/9607940612-signup-and-login-to-pioneer) - [Managing Your Inspections](https://help.sewerai.com/articles/4260144241-managing-your-inspections) - [Using AutoCode (AI-powered labeling)](https://help.sewerai.com/articles/3099324316-using-autocode-ai-powered-labeling) - [Inspection Statuses on our site](https://help.sewerai.com/articles/9499694223-inspection-statuses-on-our-site) - [Utilizing View Mode on Pioneer](https://help.sewerai.com/articles/2130103588-utilizing-view-mode-on-pioneer) - [Como manejar la plataforma Pionero (en español)](https://help.sewerai.com/articles/6266746047-como-manejar-la-plataforma-pionero-en-espa-ol) - [Point Clouds for Maintenance Holes in Pioneer](https://help.sewerai.com/articles/1660021584-point-clouds-for-maintenance-holes-in-pioneer) - [Using Notifications in PIONEER](https://help.sewerai.com/articles/9882314004-enabling-browser-notifications) - ["Bulk Edits" of Header Fields Using CSV](https://help.sewerai.com/articles/9908511234-bulk-edits-of-header-fields-using-csv) - [Create a Digital Submittal with ZIP Files](https://help.sewerai.com/articles/1758278826-create-a-digital-submittal-with-zip-files) - [Download or stream your Digital Submittals in PIONEER](https://help.sewerai.com/articles/8372290497-download-or-stream-your-digital-submittals-in-pioneer) - [Hotkeys - Create Your Observation Short Cuts](https://help.sewerai.com/articles/3575648435-hotkeys-create-your-observation-short-cuts) - [Saved Layouts on the Video Review Page](https://help.sewerai.com/articles/8186350320-saved-layouts-on-the-video-review-page) - [How to use QAI on Pioneer](https://help.sewerai.com/articles/5942476855-how-to-use-qai-on-pioneer) - [How to "Prefill" Header Data for Inspections with CSV, Excel or MDB](https://help.sewerai.com/articles/5215221903-how-to-prefill-header-data-for-inspections-with-csv-excel-or-mdb) - [Adding Tags to Inspections](https://help.sewerai.com/articles/6971061619-adding-tags-to-inspections) - [SewerSheets for Bulk Data Editing](https://help.sewerai.com/articles/4412645846-sewersheets-for-bulk-data-editing) - [Assigning Work to a Field Operator and Starting Assigned Work](https://help.sewerai.com/articles/1016389331-assigning-work-to-a-field-operator-and-starting-assigned-work) - [Managing Cleaning Tasks](https://help.sewerai.com/articles/2007238921-managing-cleaning-tasks) - [Utilizing Business Intelligence Dashboards in PIONEER](https://help.sewerai.com/articles/4277771109-utilizing-business-intelligence-dashboards-in-pioneer) - [How to download and export inspection data, reports, and videos](https://help.sewerai.com/articles/8769398141-how-to-download-and-export-inspection-data-reports-and-videos) - [Sending a Digital Submittal](https://help.sewerai.com/articles/7920210737-sending-a-digital-submittal) - [Downloading CSVs](https://help.sewerai.com/articles/5021580036-downloading-csvs) - [Manage and Track Projects in Pioneer](https://help.sewerai.com/articles/3769945846-manage-and-track-projects-in-pioneer) - [Filters and Bookmarks](https://help.sewerai.com/articles/8021867003-filters-and-bookmarks) ## Pioneer On Truck CCTV Software - [Truck Setup Checklist and Configuration](https://help.sewerai.com/articles/8713552610-truck-setup-checklist-and-configuration) - [Creating an Inspection with Pioneer On Truck Software](https://help.sewerai.com/articles/5196355265-creating-an-inspection-with-pioneer-on-truck-software) - [Using the Pioneer Offline Inspection Viewer](https://help.sewerai.com/articles/6774339052-using-the-pioneer-offline-inspection-viewer) - [PIONEER Desktop (Truck) Release Notes](https://help.sewerai.com/articles/5875115873-pioneer-desktop-truck-release-notes) - [Syncing Truck (Field) Inspections from the Office](https://help.sewerai.com/articles/1127074897-syncing-truck-field-inspections-from-the-office) - [Updating Your PIONEER Desktop (Truck) App](https://help.sewerai.com/articles/3959954558-updating-your-pioneer-desktop-truck-app) ## AutoCode - [Understanding AutoCode and Inspection Asset Statuses](https://help.sewerai.com/articles/6419358402-understanding-autocode-and-inspection-asset-statuses) - [How to Cancel AutoCode Processing for Inspections](https://help.sewerai.com/articles/2250872475-how-to-cancel-auto-code-processing-for-inspections) - [Check and repair geojson map files](https://help.sewerai.com/articles/9708348389-check-and-repair-geojson-map-files) - [Setting up PIONEER Desktop with Metrotech/Vivax vCam-5/6 Control Modules](https://help.sewerai.com/articles/1518710616-setting-up-pioneer-desktop-with-metrotech-vivax-vcam-5-6-control-modules) - [How to Bulk Select and AutoCode Multiple Videos](https://help.sewerai.com/articles/4754357492-how-to-bulk-select-and-autocode-multiple-videos) - [How to Handle Duplicate Inspections and Clean Up Project Data](https://help.sewerai.com/articles/8798185892-how-to-handle-duplicate-inspections-and-clean-up-project-data) - [Working with MACP Inspections: Tips and Troubleshooting](https://help.sewerai.com/articles/7306289509-working-with-macp-inspections-tips-and-troubleshooting) - [Troubleshooting Lost Video Feed When Switching Cameras](https://help.sewerai.com/articles/2086308529-troubleshooting-lost-video-feed-when-switching-cameras) - [Troubleshooting Footage Counter Issues in Pioneer](https://help.sewerai.com/articles/8811115107-troubleshooting-footage-counter-issues-in-pioneer) - [Troubleshooting Video Upload and Saving Issues](https://help.sewerai.com/articles/8804778918-troubleshooting-video-upload-and-saving-issues) - [How to Handle Missing Videos or Segments in Inspections](https://help.sewerai.com/articles/8332197677-how-to-handle-missing-videos-or-segments-in-inspections) - [Understanding and Resolving NASSCO Issues in Inspections](https://help.sewerai.com/articles/7044545990-understanding-and-resolving-nassco-issues-in-inspections) - [Understanding and Troubleshooting 3D Model Rendering](https://help.sewerai.com/articles/4764843559-understanding-and-troubleshooting-3d-model-rendering) - [Understanding and Fixing Video Timestamp Issues](https://help.sewerai.com/articles/4695623391-understanding-and-fixing-video-timestamp-issues) - [How to Trim Videos in PIONEER](https://help.sewerai.com/articles/3319908438-how-to-trim-videos-in-pioneer) - [How to Use the Calibration Board for Sewer3D Scans](https://help.sewerai.com/articles/4150887588-how-to-use-the-calibration-board-for-sewer3d-scans) - [Best Practices for GoPro Manhole Inspections](https://help.sewerai.com/articles/5662135148-best-practices-for-gopro-manhole-inspections) - [Managing Users in Pioneer Accounts](https://help.sewerai.com/articles/3084731395-managing-users-in-pioneer-accounts) - [Troubleshooting Video Playback Issues](https://help.sewerai.com/articles/5047314796-troubleshooting-video-playback-issues) - [Troubleshooting Slow Site Performance](https://help.sewerai.com/articles/4007395399-troubleshooting-slow-site-performance) - [What Do the Risk & Rehab "Recommended Actions Mean?"](https://help.sewerai.com/articles/4294491786-recommended-actions) - ["How We Calculate Risk" - our Default Risk Recipe](https://help.sewerai.com/articles/2200186246-how-we-calculate-risk-our-default-risk-recipe) - [How to Complete a Reversal CCTV Inspection](https://help.sewerai.com/articles/8582107838-how-to-complete-a-reversed-cctv-inspection) - [Why is my 360 video upload stuck on "Ingesting" status?](https://help.sewerai.com/articles/4966692719-why-is-my-360-video-upload-stuck-on-ingesting-status) - [How to set up your account when invitation emails aren't received](https://help.sewerai.com/articles/7854214760-how-to-set-up-your-account-when-invitation-emails-aren-t-received) - [The New Inspection Review Page](https://help.sewerai.com/articles/4725751090-the-new-inspection-review-page)