# Tatango Help Center

> Help center for Tatango

## New? Start Here

- [Welcome to Tatango — Your First Steps](http://help.tatango.com/en/articles/10984070-welcome-to-tatango-your-first-steps.md): New to Tatango? Here’s what you can do, how to get started quickly, and where to find everything you need to succeed.
- [How to Set Up Your Account, List, Keywords & Compliance Essentials](http://help.tatango.com/en/articles/10986358-how-to-set-up-your-account-list-keywords-compliance-essentials.md): Learn how to configure your Tatango account, upload your subscriber list, and ensure you're following compliance best practices.
- [How to Create & Send Your First Message](http://help.tatango.com/en/articles/10986348-how-to-create-send-your-first-message.md): Learn how to create, test, and send your first text message campaign in Tatango.
- [How to Connect Integrations & Track Donations](http://help.tatango.com/en/articles/10986350-how-to-connect-integrations-track-donations.md): Learn how to connect your integrations in Tatango to grow your subscriber list and measure fundraising performance.
- [How to Measure Success — Key Metrics & Reports](http://help.tatango.com/en/articles/10986360-how-to-measure-success-key-metrics-reports.md): Learn how to track your campaign performance and understand the key metrics that drive fundraising success.
- [See How Others Succeed with Tatango](http://help.tatango.com/en/articles/10986351-see-how-others-succeed-with-tatango.md): Learn how other organizations are using Tatango to engage supporters and drive fundraising success.
- [Fundraising Text Templates & Examples](http://help.tatango.com/en/articles/11024581-fundraising-text-templates-examples.md): Access a variety of proven text message templates tailored for different nonprofit fundraising campaigns.

## Success Toolkits

- [Political Campaign Success Toolkit](http://help.tatango.com/en/articles/7438061-political-campaign-success-toolkit.md)
- [Nonprofit Success Toolkit](http://help.tatango.com/en/articles/6949479-nonprofit-success-toolkit.md)

## Messaging

- [PowerLinks](http://help.tatango.com/en/articles/9090274-powerlinks.md)
- [Tatango AI Capabilities: Your Guide to Smarter Messaging](http://help.tatango.com/en/articles/10513414-tatango-ai-capabilities-your-guide-to-smarter-messaging.md)
- [A/B Testing](http://help.tatango.com/en/articles/12306524-a-b-testing.md): A/B Testing enables you to send multiple message variations to a small portion of your audience, automatically identify the best-performing version, and deliver the winning message to the remaining...
- [How to Use Saved Staff Contacts for Test Messages](http://help.tatango.com/en/articles/15089887-how-to-use-saved-staff-contacts-for-test-messages.md): Sending test messages to your team just got easier. Instead of manually entering or pasting phone numbers every time you send a test, you can now save staff contacts with names and quickly select t...
- [Manually Select Winner for A/B Tests](http://help.tatango.com/en/articles/15167152-manually-select-winner-for-a-b-tests.md): The Manually Select Winner feature gives you full control over which variant wins your A/B tests. Instead of automatically selecting a winner based on click-through rate, you can review complete pe...
- [Sending an RCS Message](http://help.tatango.com/en/articles/13755131-sending-an-rcs-message.md)
- [Smart Sending: What It Is and How to Use It](http://help.tatango.com/en/articles/17677671-smart-sending-what-it-is-and-how-to-use-it.md): Smart Sending helps your messages reach supporters at better moments. Instead of sending to everyone at the same time, it uses each recipient's past engagement, such as clicks, donations, and repli...
- [Stop Send on Scheduled Messages](http://help.tatango.com/en/articles/6882694-stop-send-on-scheduled-messages.md): This article will review how to stop a subscriber timezone message.
- [Messaging: Send a Message](http://help.tatango.com/en/articles/6270250-messaging-send-a-message.md)
- [SMS Fallback Messages](http://help.tatango.com/en/articles/7951085-sms-fallback-messages.md)
- [Sending an MMS Message](http://help.tatango.com/en/articles/1678897-sending-an-mms-message.md): Send MMS messages with images or videos to your SMS list subscribers. Learn more about this text message marketing service from Tatango.
- [Save Draft Messages](http://help.tatango.com/en/articles/2934180-save-draft-messages.md): Draft your SMS marketing messages, and select save to send at a later time.
- [Naming a Message](http://help.tatango.com/en/articles/2934000-naming-a-message.md): How to create internal names for past and future SMS messages. Learn more about this naming feature for text message marketing.
- [Stop2End](http://help.tatango.com/en/articles/4942682-stop2end.md): "Stop2End" text is automatically added to the end of all messages sent through Tatango
- [Password Protected Sending](http://help.tatango.com/en/articles/2934191-password-protected-sending.md): Require all subscribers to reenter their passwords before sending a message. Learn more about this SMS marketing security feature.
- [How can I schedule a message based on timezone?](http://help.tatango.com/en/articles/1678968-how-can-i-schedule-a-message-based-on-timezone.md): Send a text message to your clients at the same time based on their timezone.
- [Setting Up Your Welcome Message - Contact Card](http://help.tatango.com/en/articles/5798863-setting-up-your-welcome-message-contact-card.md): Don't be a faceless number 🥸
- [Shortened Hyperlinks](http://help.tatango.com/en/articles/1678841-shortened-hyperlinks.md): Insert a hyperlink, or URL, into a text message marketing message. Learn more about this SMS marketing feature from Tatango.
- [Short Code GIF Specifications](http://help.tatango.com/en/articles/4701960-short-code-gif-specifications.md)
- [Short Code MMS Video Specifications](http://help.tatango.com/en/articles/4701957-short-code-mms-video-specifications.md)
- [Short Code MMS Image Specifications](http://help.tatango.com/en/articles/4701787-short-code-mms-image-specifications.md)
- [Send a Test Message](http://help.tatango.com/en/articles/1779994-send-a-test-message.md): Send a test message to yourself before you send a mass message to all the subscribers. Learn more about this SMS marketing feature.
- [Can I send a mass text message to customers from my phone?](http://help.tatango.com/en/articles/1678844-can-i-send-a-mass-text-message-to-customers-from-my-phone.md): Find out which devices and web browsers you can use to send mass text messages to your SMS marketing list subscribers.
- [Unleash the Power of Expression with Our AI Message Composer!\*](http://help.tatango.com/en/articles/8737069-unleash-the-power-of-expression-with-our-ai-message-composer.md)
- [How to set merge tag fallbacks to “blank”](http://help.tatango.com/en/articles/9015184-how-to-set-merge-tag-fallbacks-to-blank.md)
- [Using ActBlue Parameters with PowerLinks](http://help.tatango.com/en/articles/9251931-using-actblue-parameters-with-powerlinks.md): Increase conversion rates and donation amounts using parameters
- [Using WinRed URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9265404-using-winred-url-parameters-with-powerlinks.md): Building a URL with pre-filled data using WinRed and Powerlinks
- [Using Anedot URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9268487-using-anedot-url-parameters-with-powerlinks.md)
- [Using Fundraise Up URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9353042-using-fundraise-up-url-parameters-with-powerlinks.md)
- [Setting Custom URL Parameter Defaults](http://help.tatango.com/en/articles/9493551-setting-custom-url-parameter-defaults.md)
- [Using Luminate Online URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9376671-using-luminate-online-url-parameters-with-powerlinks.md)
- [Using GoFundMe Pro \(formerly Classy\) Pass-Through URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9421458-using-gofundme-pro-formerly-classy-pass-through-url-parameters-with-powerlinks.md)
- [Bold Formatting for Special Characters](http://help.tatango.com/en/articles/8959397-bold-formatting-for-special-characters.md)
- [After Donation Thank You Message](http://help.tatango.com/en/articles/7239868-after-donation-thank-you-message.md): How to schedule an after donation thank you message in Tatango
- [How to Clone a Draft Message](http://help.tatango.com/en/articles/6882675-how-to-clone-a-draft-message.md): This article will review how to clone a draft message
- [Identifying Test Messages](http://help.tatango.com/en/articles/11800443-identifying-test-messages.md): Use this setting to add a "Test" identifier to test messages
- [Dynamic Images](http://help.tatango.com/en/articles/11844186-dynamic-images.md): Personalize images in your messages dynamically using Tatango subscriber and message data.
- [Smart Fallbacks](http://help.tatango.com/en/articles/13179559-smart-fallbacks.md): Maximize ROI by removing low performing subscribers that only receive SMS fallbacks
- [Schedule Message to All Subscribers](http://help.tatango.com/en/articles/1678827-schedule-message-to-all-subscribers.md): Schedule a text message marketing message to all your list subscribers. Learn more about this SMS marketing feature from Tatango.
- [Schedule Message to New Subscribers](http://help.tatango.com/en/articles/1678826-schedule-message-to-new-subscribers.md): Schedule a text message marketing message to new subscribers. Learn more about this SMS marketing subscriber feature from Tatango.
- [Editing Scheduled Messages](http://help.tatango.com/en/articles/1678829-editing-scheduled-messages.md): Edit a scheduled text message marketing message for new or existing subscribers. Learn about this SMS marketing feature from Tatango.
- [How do I stop a scheduled after opt-in message to new subscribers?](http://help.tatango.com/en/articles/1678950-how-do-i-stop-a-scheduled-after-opt-in-message-to-new-subscribers.md): Stop a scheduled after opt-in message to new SMS list subscribers. Learn more about this text message marketing feature from Tatango.
- [How do I resume a scheduled after opt-in message?](http://help.tatango.com/en/articles/1678942-how-do-i-resume-a-scheduled-after-opt-in-message.md): Resume a scheduled after opt-in message. Learn more about this text message marketing feature from SMS software provider Tatango.
- [How do I stop a scheduled message to all my subscribers?](http://help.tatango.com/en/articles/1678939-how-do-i-stop-a-scheduled-message-to-all-my-subscribers.md): Stop a scheduled SMS message for all of your list subscribers. Learn more about this text message marketing feature from Tatango.
- [Click to Message \(Share\)](http://help.tatango.com/en/articles/6561316-click-to-message-share.md): Discover how to use the Click to Message feature to spread your message far and wide.
- [Click to Message \(Opt-In\)](http://help.tatango.com/en/articles/6559065-click-to-message-opt-in.md)
- [Merge Tag - Phone Number](http://help.tatango.com/en/articles/1678837-merge-tag-phone-number.md): Use the phone number merge tag to personalize text messages that you send to subscribers. Learn more about this SMS marketing feature.
- [Merge Tag - First Name](http://help.tatango.com/en/articles/1678932-merge-tag-first-name.md): Personalize SMS messages you send to your subscribers by including their first names. Learn more about this text message marketing feature.
- [Merge Tag - Carrier Code](http://help.tatango.com/en/articles/1678834-merge-tag-carrier-code.md): Use the Carrier Code merge tag to pass extra information about subscribers.
- [Merge Tag - Zip Code](http://help.tatango.com/en/articles/1678833-merge-tag-zip-code.md): Use a zip code merge tag to personalize the messages you send to subscribers. Learn more about the SMS marketing zip code merge tag feature.
- [Custom Fallbacks for Merge Tags](http://help.tatango.com/en/articles/6500136-custom-fallbacks-for-merge-tags.md): Define a custom fallback for your merge tag if there is no value for that subscriber.
- [Subscriber Merge Tags](http://help.tatango.com/en/articles/1741704-subscriber-merge-tags.md): Use the Tatango messaging software to personalize your messages with subscriber information.
- [Merge Tags - Highest Previous Contribution](http://help.tatango.com/en/articles/8896506-merge-tags-highest-previous-contribution.md): Explore how to optimize fundraising efforts using Tatango's Highest Past Contribution \(HPC\) merge tags.
- [Merge Tags During Testing](http://help.tatango.com/en/articles/7241700-merge-tags-during-testing.md): Appearance of merge tags when sending test text messages.
- [Bold and Italics](http://help.tatango.com/en/articles/7938444-bold-and-italics.md): The font is different when styling is applied. Why?
- [Does Tatango offer long code messaging?](http://help.tatango.com/en/articles/1678963-does-tatango-offer-long-code-messaging.md): Find out if SMS software provider Tatango supports long code messaging for text message marketing.
- [Does Tatango support SMTP messaging?](http://help.tatango.com/en/articles/1678961-does-tatango-support-smtp-messaging.md): Find out if SMS software provider Tatango supports SMTP messaging for text message marketing.
- [Does Tatango support international messaging?](http://help.tatango.com/en/articles/1678962-does-tatango-support-international-messaging.md): Find out if SMS software provider Tatango supports international messaging for brands that do text message marketing.
- [Does Tatango offer MMS?](http://help.tatango.com/en/articles/1678852-does-tatango-offer-mms.md): Start to use MMS messages in your text message marketing lists. Find out more about the MMS messaging services from Tatango.
- [Advanced Link Tracking](http://help.tatango.com/en/articles/6223219-advanced-link-tracking.md): What is it and what are the limitations?
- [WinRed: Adding "Optional" to Mobile Field](http://help.tatango.com/en/articles/8318411-winred-adding-optional-to-mobile-field.md)
- [Default Fallback Values for Merge Tags](http://help.tatango.com/en/articles/10770043-default-fallback-values-for-merge-tags.md): This article outlines all of the default fallback values when using merge tags.
- [Get the Vote Out \(GOTV\) Example Messages](http://help.tatango.com/en/articles/6558549-get-the-vote-out-gotv-example-messages.md)
- [Advanced A/B Testing Ideas](http://help.tatango.com/en/articles/6604434-advanced-a-b-testing-ideas.md)
- [Nonprofit Text Examples](http://help.tatango.com/en/articles/6786760-nonprofit-text-examples.md)
- [2022 Election Season Example](http://help.tatango.com/en/articles/5872357-2022-election-season-example.md)
- [Welcome Message Examples](http://help.tatango.com/en/articles/5854783-welcome-message-examples.md)
- [Stop Policies From a Political Party Example](http://help.tatango.com/en/articles/5873573-stop-policies-from-a-political-party-example.md)
- [Receive Political List Updates Example](http://help.tatango.com/en/articles/5873576-receive-political-list-updates-example.md)
- [Mid-Month Fundraising Message Examples](http://help.tatango.com/en/articles/6523524-mid-month-fundraising-message-examples.md)
- [End of Month Examples](http://help.tatango.com/en/articles/6523475-end-of-month-examples.md)
- [Receive Election Campaign Updates Example 1](http://help.tatango.com/en/articles/5873610-receive-election-campaign-updates-example-1.md)
- [Receive Election Campaign Updates Example 2](http://help.tatango.com/en/articles/5873615-receive-election-campaign-updates-example-2.md)

## Lists

- [Create New List](http://help.tatango.com/en/articles/1678820-create-new-list.md): Learn how to create a new text message marketing list with the SMS software from Tatango.
- [List Name](http://help.tatango.com/en/articles/1678867-list-name.md): Create a new or edit an existing text message marketing list name. Learn more about this SMS marketing feature from Tatango.
- [Create a Custom Field](http://help.tatango.com/en/articles/1795768-create-a-custom-field.md): Use custom fields to store additional SMS subscriber information with a mobile phone number.
- [How do I delete a list?](http://help.tatango.com/en/articles/1678919-how-do-i-delete-a-list.md): Delete a messaging list in your Tatango SMS software account. Learn more about this text message marketing feature.
- [How do I manually add subscriber data?](http://help.tatango.com/en/articles/1678970-how-do-i-manually-add-subscriber-data.md): Manually add subscriber data. Learn more about this text message marketing subscriber feature.
- [List Dashboard](http://help.tatango.com/en/articles/1678848-list-dashboard.md): Study your SMS marketing data in the Tatango list dashboard. Learn more about this this text message marketing service.
- [Will people know that I manage my lists with Tatango?](http://help.tatango.com/en/articles/1678976-will-people-know-that-i-manage-my-lists-with-tatango.md): Do subscribers know that you use Tatango?
- [Can I merge lists?](http://help.tatango.com/en/articles/1678838-can-i-merge-lists.md): Find out if you can merge text message marketing lists with the SMS software from Tatango.
- [Can I transfer phone numbers from one list to another list?](http://help.tatango.com/en/articles/1678870-can-i-transfer-phone-numbers-from-one-list-to-another-list.md): Find out if you can transfer phone numbers from one text message marketing list to another.
- [Should I create a new list or use alias keywords?](http://help.tatango.com/en/articles/1678836-should-i-create-a-new-list-or-use-alias-keywords.md): Is it better for your organization to create a new text message marketing list or should you use alias keywords instead?
- [Can I create multiple lists under one account?](http://help.tatango.com/en/articles/1678835-can-i-create-multiple-lists-under-one-account.md): Find out if you can create multiple SMS lists under one text message marketing software account from Tatango.
- [Where can I find a list ID?](http://help.tatango.com/en/articles/1678811-where-can-i-find-a-list-id.md): Learn how to find the SMS list broadcast ID in your Tatango text message marketing account.
- [Soft Bounce Changes Decrease List Churn](http://help.tatango.com/en/articles/7885355-soft-bounce-changes-decrease-list-churn.md): Tatango changed how we handle soft bounces which means less phone numbers will be proactively cleaned from your lists.
- [Is It Recommended to Use One or Multiple Lists in Tatango?](http://help.tatango.com/en/articles/12935319-is-it-recommended-to-use-one-or-multiple-lists-in-tatango.md)
- [How do I use more than one keyword per list?](http://help.tatango.com/en/articles/1678921-how-do-i-use-more-than-one-keyword-per-list.md): Create multiple keywords for one SMS list.
- [Wildcard Keywords](http://help.tatango.com/en/articles/7203840-wildcard-keywords.md): What the cool kids are doing these days....
- [How do I know if an SMS keyword is available?](http://help.tatango.com/en/articles/1678916-how-do-i-know-if-an-sms-keyword-is-available.md): Check if an SMS keyword is available or not. Learn more about this text message marketing keyword feature from Tatango.
- [Is an SMS Keyword Case Sensitive?](http://help.tatango.com/en/articles/1678900-is-an-sms-keyword-case-sensitive.md): Find out if text message marketing list keywords are case sensitive.
- [SMS Keywords](http://help.tatango.com/en/articles/1678822-sms-keywords.md): Create or edit SMS keywords for your messaging list. Learn more about this text message marketing feature from Tatango.
- [What is a Reply Response?](http://help.tatango.com/en/articles/1678915-what-is-a-reply-response.md): Learn more about reply response text messages for SMS marketing list subscribers.
- [What is a Help Response?](http://help.tatango.com/en/articles/1678914-what-is-a-help-response.md): Learn about help response text messages for SMS marketing list subscribers.
- [System Responses \(HELP, STOP, etc.\)](http://help.tatango.com/en/articles/1678871-system-responses-help-stop-etc.md): Set your system responses for a specific text message marketing list. Learn more about this SMS marketing feature from Tatango.
- [What is a second time opt-in message?](http://help.tatango.com/en/articles/1678936-what-is-a-second-time-opt-in-message.md): Send a second time opt-In message to your SMS list subscribers. Learn more about this text message marketing subscriber feature.
- [STOP functionality](http://help.tatango.com/en/articles/2121258-stop-functionality.md): Use the Stop Functionality to opt subscribers out of a single list or out of all lists.
- [When a subscriber replies stop, does that remove them from all lists?](http://help.tatango.com/en/articles/1678868-when-a-subscriber-replies-stop-does-that-remove-them-from-all-lists.md): Find out if subscribers will be removed from all your text message marketing lists when they respond with the word "STOP" to a message.
- [Will returning subscribers receive scheduled after opt-in messages sent to new subscribers?](http://help.tatango.com/en/articles/1678853-will-returning-subscribers-receive-scheduled-after-opt-in-messages-sent-to-new-subscribers.md): Find out if returning subscribers to your SMS marketing list receive scheduled after opt-in messages that are sent to new subscribers.
- [How does STOP work when a subscriber is part of multiple lists?](http://help.tatango.com/en/articles/1678917-how-does-stop-work-when-a-subscriber-is-part-of-multiple-lists.md): Learn how the word "STOP" works when a subscriber is part of multiple text message marketing lists that run on the Tatango SMS software?
- [What is a Stop Response?](http://help.tatango.com/en/articles/1678842-what-is-a-stop-response.md): Send back a stop response text message to your subscribers. Learn more about the SMS marketing stop response message feature from Tatango.
- [What is an Already Subscribed Response?](http://help.tatango.com/en/articles/1678840-what-is-an-already-subscribed-response.md): Send back an "already subscribed" response to SMS list subscribers. Learn more about this text message marketing feature from Tatango.

## Subscribers

- [Subscribers: Keys to Success](http://help.tatango.com/en/articles/6270222-subscribers-keys-to-success.md)
- [Importing Subscribers](http://help.tatango.com/en/articles/7274816-importing-subscribers.md): Two methods for importing subscribers through the import process
- [Add subscribers](http://help.tatango.com/en/articles/1678854-add-subscribers.md): Add subscribers to your SMS marketing list. Learn more about this text message marketing feature from Tatango.
- [Top 4 Ways to Retain Donors](http://help.tatango.com/en/articles/7842055-top-4-ways-to-retain-donors.md)
- [Remove Subscribers](http://help.tatango.com/en/articles/1678855-remove-subscribers.md): Remove or unsubscribe a phone number in your SMS marketing lists. Learn more about this text message marketing feature from Tatango.
- [Update Subscribers](http://help.tatango.com/en/articles/2225619-update-subscribers.md): Merge data from an alternate subscriber database by updating your subscribers.
- [Search Subscribers](http://help.tatango.com/en/articles/1678857-search-subscribers.md): Find a subscriber in your SMS marketing list. Learn more about this text message marketing search feature from Tatango.
- [Unsubscribe Subscribers](http://help.tatango.com/en/articles/2327278-unsubscribe-subscribers.md): Unsubscribe a mass amount of subscribers at the same time.
- [How do I edit subscriber data?](http://help.tatango.com/en/articles/1678967-how-do-i-edit-subscriber-data.md): Edit subscriber data in your Tatango SMS software account. Learn more about this text message marketing subscriber feature.
- [Subscriber States \(Subscribed, Unsubscribed & Cleaned\)](http://help.tatango.com/en/articles/1678858-subscriber-states-subscribed-unsubscribed-cleaned.md): Learn more about the Subscriber State SMS marketing feature from Tatango, which informs you about the status of your list subscribers.
- [Subscriber Report](http://help.tatango.com/en/articles/1678863-subscriber-report.md): Download or export a copy of all your SMS list subscribers to an Excel file. Learn more about this text message marketing feature.
- [Subscriber Messaging History](http://help.tatango.com/en/articles/1678862-subscriber-messaging-history.md): View each individual subscriber's messaging history in your Tatango account. Learn more about this text message marketing feature.
- [In Subscriber History, what does "Analyzing" mean?](http://help.tatango.com/en/articles/1678865-in-subscriber-history-what-does-analyzing-mean.md): Learn what it means when you see an "Analyzing" Delivery Status in the subscriber history section of your Tatango SMS marketing account.
- [How do I understand subscriber data?](http://help.tatango.com/en/articles/1678969-how-do-i-understand-subscriber-data.md): Learn how to access and understand the subscriber data in your Tatango text message marketing software account.
- [How do I change a subscriber's wireless carrier?](http://help.tatango.com/en/articles/1678875-how-do-i-change-a-subscriber-s-wireless-carrier.md): Learn how you can find and change a subscriber's wireless carrier in your Tatango text message marketing account.
- [Create Subscriber Tags](http://help.tatango.com/en/articles/1796790-create-subscriber-tags.md): Add subscriber tags through the web interface, the API, or the importing process.
- [How to Bulk Delete and Favorite Tags](http://help.tatango.com/en/articles/15089750-how-to-bulk-delete-and-favorite-tags.md): Managing your subscriber tags just got easier with bulk actions. You can now select and delete multiple tags at once, or quickly favorite/unfavorite groups of tags without having to work with them ...

## Segmentation

- [Subscriber Segmentation](http://help.tatango.com/en/articles/1678934-subscriber-segmentation.md): Send SMS messages to a specific segment of your list subscribers
- [Segmenting by List](http://help.tatango.com/en/articles/2934005-segmenting-by-list.md): Select 'is in list' or 'is not in list' within certain segmenting categories.
- [Event Segmentation & Custom Fields: Enhancing Messaging with Date-Triggered Scheduling](http://help.tatango.com/en/articles/6959971-event-segmentation-custom-fields-enhancing-messaging-with-date-triggered-scheduling.md): How to create a custom field and segment messaging based on a specific event
- [Multivariate Testing](http://help.tatango.com/en/articles/1741470-multivariate-testing.md): A/B testing lets you to test different versions of messages on small subsets of your database. Learn more about this SMS marketing feature.
- [How do I send messages to subscribers based on their opt-in keyword?](http://help.tatango.com/en/articles/1678940-how-do-i-send-messages-to-subscribers-based-on-their-opt-in-keyword.md): Send SMS messages to subscribers based on their opt-in keyword. Learn more about this text message marketing feature from Tatango.
- [How do I only send messages to subscribers in a certain geographic location?](http://help.tatango.com/en/articles/1678850-how-do-i-only-send-messages-to-subscribers-in-a-certain-geographic-location.md): Only send messages to SMS list subscribers in a certain geographic location. Learn more about this text message marketing feature.
- [How do I schedule messages to new subscribers based on their opt-in keyword?](http://help.tatango.com/en/articles/1678847-how-do-i-schedule-messages-to-new-subscribers-based-on-their-opt-in-keyword.md): Send different offers to new subscribers based on the alias keyword that they used to opt-in. Learn more about this SMS marketing feature.
- [Exclude Recent Donors from Fundraising Texts](http://help.tatango.com/en/articles/10097903-exclude-recent-donors-from-fundraising-texts.md)
- [Getting Started with Segments](http://help.tatango.com/en/articles/10178331-getting-started-with-segments.md): Learn how to use the Segments feature to create subscriber segments based on conditions, save them for future use, and reuse conditions to streamline your workflows.
- [Power Segments](http://help.tatango.com/en/articles/11408391-power-segments.md): Use Tatango's AI to improve segmentation and ultimately ROI
- [Does Tatango have best practices for audience segmentation?](http://help.tatango.com/en/articles/16052790-does-tatango-have-best-practices-for-audience-segmentation.md)

## API and Integrations

- [Create and Manage Webhooks](http://help.tatango.com/en/articles/1796817-create-and-manage-webhooks.md): Create and manage webhooks for a specific Tatango SMS marketing list. Learn more about this text message marketing webhook feature.
- [SFTP Integration](http://help.tatango.com/en/articles/14288596-sftp-integration.md): The SFTP integration allows you to automatically import subscriber data into Tatango from a CSV file on your SFTP server. Once set up, your data will sync daily, no manual uploads required
- [Virtuous Integration](http://help.tatango.com/en/articles/15464969-virtuous-integration.md): The Virtuous integration automatically syncs your donors from Virtuous CRM into your Tatango list so you can sync contacts, gifts, and opt-outs without manually uploading subscribers.
- [ActBlue Integration](http://help.tatango.com/en/articles/7156554-actblue-integration.md): Easily configure your ActBlue Integration with your Tatango account
- [ActionKit Integration](http://help.tatango.com/en/articles/6591177-actionkit-integration.md)
- [Action Network](http://help.tatango.com/en/articles/4375247-action-network.md)
- [Anedot Integration Walkthrough](http://help.tatango.com/en/articles/5599058-anedot-integration-walkthrough.md): This article explains how to complete a Tatango/Anedot integration to automatically send new subscribers to your account.
- [Fundraise Up Integration](http://help.tatango.com/en/articles/7842070-fundraise-up-integration.md): Want to sync your Tatango account with Fundraise Up? Let's get started!
- [Revv Integration](http://help.tatango.com/en/articles/7669624-revv-integration.md)
- [WinRed Integration](http://help.tatango.com/en/articles/3896839-winred-integration.md): If you're using WinRed you can automatically have phone numbers entered into your forms sent to a designated Tatango list
- [Salesforce NPSP](http://help.tatango.com/en/articles/8955066-salesforce-npsp.md): Here's how to integrate Tatango with Salesforce — sync contacts, leads or accounts into Tatango, log every message sent and received on the Salesforce record, and keep opt-outs in sync.
- [HubSpot Integration](http://help.tatango.com/en/articles/8991952-hubspot-integration.md): This is how to setup your Tatango and HubSpot integration
- [NGP VAN Integration Overview](http://help.tatango.com/en/articles/9930693-ngp-van-integration-overview.md): How to setup the NGP VAN integration
- [EveryAction Integration Overview](http://help.tatango.com/en/articles/9930810-everyaction-integration-overview.md): How to setup the EveryAction integration
- [Fund Raising Strategies - FTP Integration](http://help.tatango.com/en/articles/11005319-fund-raising-strategies-ftp-integration.md): Learn how to configure the Fund Raising Strategies FTP Integration.
- [Build a Custom Integration](http://help.tatango.com/en/articles/1724249-build-a-custom-integration.md): Use the Tatango API to build a custom integration with Tatango. Learn more about this text message marketing custom integration solution.
- [My Account \> Integrations](http://help.tatango.com/en/articles/6270392-my-account-integrations.md): Learn where to find and manage integrations, including links to detailed help pages for each integration.
- [Use Zapier to Integrate With 8,000+ Software Services](http://help.tatango.com/en/articles/1724254-use-zapier-to-integrate-with-8-000-software-services.md): Zapier allows non-developers to easily connect Tatango to over 8,000 other software services.
- [Website Integration](http://help.tatango.com/en/articles/1678825-website-integration.md): Activate the API key if you want to add subscribers through a website form. Learn more about this SMS marketing service from Tatango.
- [Add New Subscribers to Tatango List Using Zapier](http://help.tatango.com/en/articles/1724282-add-new-subscribers-to-tatango-list-using-zapier.md): Use Zapier to automatically add new subscribers to a Tatango list from another software service.
- [Fundraise Up Donation Tracking](http://help.tatango.com/en/articles/8405823-fundraise-up-donation-tracking.md): How to track donations in Tatango while using Fundraise Up
- [New Zapier Action: Send Transactional SMS Message](http://help.tatango.com/en/articles/1746220-new-zapier-action-send-transactional-sms-message.md): Use Zapier to send a one-time transactional SMS message to a mobile phone number. Learn more about this text message marketing feature.
- [WinRed: Petition Pathways for Text Opt-ins](http://help.tatango.com/en/articles/8709328-winred-petition-pathways-for-text-opt-ins.md)
- [ActiveCampaign Integration](http://help.tatango.com/en/articles/8598362-activecampaign-integration.md): Follow these steps to enable ActiveCampaign integration
- [GoFundMe Pro \(Classy\) Integration](http://help.tatango.com/en/articles/7939073-gofundme-pro-classy-integration.md): Have GoFundMe Pro and want to integrate with Tatango? Here's how...
- [Tatango + Engaging Networks Integration](http://help.tatango.com/en/articles/11481904-tatango-engaging-networks-integration.md)
- [How to Use the Blackbaud Luminate Online Groups Integration](http://help.tatango.com/en/articles/11818620-how-to-use-the-blackbaud-luminate-online-groups-integration.md): Instructions on how to sync Tatango with your Luminate Online Groups and segment your text messages by LO Groups
- [Funraisin Integration](http://help.tatango.com/en/articles/12012738-funraisin-integration.md)
- [How to Use the Blackbaud TeamRaiser Integration](http://help.tatango.com/en/articles/11822798-how-to-use-the-blackbaud-teamraiser-integration.md): Instructions on how to add your TeamRaiser event registrations into Tatango in real time to segment and automate your event text messages
- [Configure Blackbaud Luminate Online Integration](http://help.tatango.com/en/articles/13162348-configure-blackbaud-luminate-online-integration.md)
- [DonorPerfect Integration](http://help.tatango.com/en/articles/14828107-donorperfect-integration.md): The DonorPerfect integration automatically syncs your donors from DonorPerfect into your Tatango list so you can sync contacts, gifts, donations and opt outs without manually uploading contacts.
- [Setting Up the Blackbaud Raiser's Edge NXT Integration](http://help.tatango.com/en/articles/16967723-setting-up-the-blackbaud-raiser-s-edge-nxt-integration.md): Connect Raiser's Edge NXT to Tatango: Marketplace connection, the Tatango query, custom fields, the setup wizard, and donation tracking.
- [How the Blackbaud Raiser's Edge NXT Integration Works: Eligibility, Consent, Phones, Tags, and Donations](http://help.tatango.com/en/articles/16967775-how-the-blackbaud-raiser-s-edge-nxt-integration-works-eligibility-consent-phones-tags-and-donations.md): Who gets synced from Raiser's Edge NXT, how SMS consent is checked, which phone number is used, how constituent codes become tags, and how gifts are attributed to messages.
- [Salesforce NPC](http://help.tatango.com/en/articles/17177564-salesforce-npc.md): Connect Salesforce Nonprofit Cloud to Tatango to sync supporters for SMS messaging, see every text sent and received on the Person Account record, and keep opt-outs up to date in Salesforce.
- [API Keys](http://help.tatango.com/en/articles/1678977-api-keys.md): Create and manage your Tatango API keys. Learn more about this text message marketing API keys feature.
- [How does STOP work for transactional messaging?](http://help.tatango.com/en/articles/1678830-how-does-stop-work-for-transactional-messaging.md): Learn how "STOP" reply works for customers who only receive transactional messages, and for those who also receive SMS marketing messages.
- [API Documentation](http://help.tatango.com/en/articles/1724158-api-documentation.md): Use Tatango's API to create custom-coded solutions or integrate with RESTful APIs. Check out the API documentation for SMS marketing.
- [Customize Your API Opt-In Confirmation Request](http://help.tatango.com/en/articles/1780240-customize-your-api-opt-in-confirmation-request.md): The "API Opt-In Confirmation Request" is sent to someone who is being added through the API. Learn more about this SMS marketing feature.
- [My Account \> Account Settings \> API](http://help.tatango.com/en/articles/6270383-my-account-account-settings-api.md)
- [API Confirmation Resend Block Timeout](http://help.tatango.com/en/articles/1780207-api-confirmation-resend-block-timeout.md): Customize how long you want Tatango to suppress the "API Opt-In Confirmation Request". Learn more about this SMS marketing feature.
- [Using The Transactional Messaging API to Opt-In Subscribers](http://help.tatango.com/en/articles/1678831-using-the-transactional-messaging-api-to-opt-in-subscribers.md): Use the transactional messaging API to opt-in your list subscribers. Learn more about the SMS marketing transactional API feature.

## Reports/Analytics

- [Sent Message Report](http://help.tatango.com/en/articles/1678849-sent-message-report.md): Evaluate the success of each SMS marketing message you send to subscribers. Learn more about the sent message report feature from Tatango.
- [How do I download my sent message report?](http://help.tatango.com/en/articles/1678859-how-do-i-download-my-sent-message-report.md): Download a sent message report in your Tatango account. Learn more about this text message marketing feature.
- [How can I find my sent and scheduled messages?](http://help.tatango.com/en/articles/1678938-how-can-i-find-my-sent-and-scheduled-messages.md): Learn how to find your sent text message marketing messages in the Tatango SMS list dashboard.
- [How can I tell how many subscribers clicked on my link?](http://help.tatango.com/en/articles/1678860-how-can-i-tell-how-many-subscribers-clicked-on-my-link.md): See how many subscribers clicked on a shortened link in your SMS message. Learn more about this text message marketing service from Tatango.
- [Message Billing and Usage Report](http://help.tatango.com/en/articles/1678876-message-billing-and-usage-report.md): See how many SMS messages you've sent and received in your Tatango account through the Usage feature.
- [How do I download my subscriber segments?](http://help.tatango.com/en/articles/4944378-how-do-i-download-my-subscriber-segments.md): Learn how to see the number of subscribers in each of your segments.
- [What does "Bounced" mean?](http://help.tatango.com/en/articles/1678964-what-does-bounced-mean.md): If a text message shows up as bounced, it means that the phone's carrier rejected the message. Learn more about this SMS marketing term.
- [What are response codes?](http://help.tatango.com/en/articles/1678861-what-are-response-codes.md): Learn more about the response codes that Tatango receives from wireless carriers when you send an SMS marketing message to your subscribers.
- [How long does it take a message report to be done "Analyzing"?](http://help.tatango.com/en/articles/1678856-how-long-does-it-take-a-message-report-to-be-done-analyzing.md): Give a sent message report some time to crunch the data. Check how long it takes for an SMS marketing message report to be done "Analyzing".
- [What does "Cleaned" mean?](http://help.tatango.com/en/articles/1678965-what-does-cleaned-mean.md): Cleaned is a term that means a phone number on your list has been automatically unsubscribed. Learn more about this SMS marketing service.
- [What are the different delivery statuses?](http://help.tatango.com/en/articles/1678949-what-are-the-different-delivery-statuses.md): Are you sending out SMS marketing messages with Tatango? Check out our different text message marketing delivery statuses.
- [How to Configure AWS S3 as a Destination for Tatango Report Builder](http://help.tatango.com/en/articles/13909179-how-to-configure-aws-s3-as-a-destination-for-tatango-report-builder.md): This guide walks you through setting up a secure AWS S3 bucket so Tatango can automatically deliver reports to your AWS environment.
- [Quick Export](http://help.tatango.com/en/articles/14184655-quick-export.md): Quick Export allows you to quickly download reports using standard Tatango datasets - without needing to build or configure a custom report.
- [Scheduled Export](http://help.tatango.com/en/articles/14185061-scheduled-export.md): Scheduled Export allows you to automatically send reports on a recurring basis. Instead of manually exporting data each time, you can set up a report once and have it delivered to your preferred de...
- [Report Builder](http://help.tatango.com/en/articles/14184085-report-builder.md): Create, customize, and automate data exports using Quick, Scheduled, and Custom Reports.
- [Destinations](http://help.tatango.com/en/articles/14323390-destinations.md): Destinations are where your reports go once they’re ready. Instead of downloading them each time, you can have them sent automatically to email, Google Sheets, S3, or SFTP.
- [Activity Logs](http://help.tatango.com/en/articles/14305116-activity-logs.md): Activity Logs give you a quick way to see what’s happening with your reports. Whether you’re checking if a report ran, troubleshooting an issue with a report, or downloading a file, this is where ...
- [Custom Exports](http://help.tatango.com/en/articles/14465582-custom-exports.md): Custom Exports let you build a report with exactly the subscriber data you need. Instead of downloading a standard report, you can choose specific fields, apply filters, and generate a tailored ex...
- [Reporting Comparison](http://help.tatango.com/en/articles/14602768-reporting-comparison.md): Tatango introduced new reporting capabilities in March, 2026. This table explains which new reports replace legacy reports.
- [How to See Which Opt-In Keyword Each Subscriber Used](http://help.tatango.com/en/articles/15041570-how-to-see-which-opt-in-keyword-each-subscriber-used.md): Subscriber Snapshot Report

## Replies and Responses

- [Direct Replies](http://help.tatango.com/en/articles/5745783-direct-replies.md)
- [How do I view subscriber replies?](http://help.tatango.com/en/articles/1678957-how-do-i-view-subscriber-replies.md): Find out how to view subscriber replies in your Tatango text message marketing account.
- [Can customers reply to my messages?](http://help.tatango.com/en/articles/1678846-can-customers-reply-to-my-messages.md): Find out if customers can reply to the text message marketing messages that you sent out via your Tatango SMS marketing account.

## Opt-in / Opt-out

- [Opt-In Message](http://help.tatango.com/en/articles/1678824-opt-in-message.md): Send an opt-in message to new SMS marketing list subscribers. Learn more about this text message marketing opt-in feature from Tatango.
- [What is a Confirmation Message?](http://help.tatango.com/en/articles/7208612-what-is-a-confirmation-message.md)
- [Single Opt-In](http://help.tatango.com/en/articles/1678823-single-opt-in.md): Create a single opt-in for your text message marketing campaign. Learn more about the SMS marketing single opt-in feature from Tatango.
- [Double Opt-In](http://help.tatango.com/en/articles/1678813-double-opt-in.md): Create a double opt-in for your text message marketing list. Learn more about the SMS marketing double opt-in feature from Tatango.
- [What's the difference between a single and double opt-in?](http://help.tatango.com/en/articles/1678971-what-s-the-difference-between-a-single-and-double-opt-in.md): Learn how to create a single or a double opt-in process with the Tatango text message marketing software.
- [How do I collect subscriber information?](http://help.tatango.com/en/articles/1678874-how-do-i-collect-subscriber-information.md): Learn how to collect the names, zip codes, or email addresses from subscribers when they opt-in to your text message marketing list.
- [How do I collect more than one piece of subscriber data during opt-in?](http://help.tatango.com/en/articles/1678966-how-do-i-collect-more-than-one-piece-of-subscriber-data-during-opt-in.md): Collect more than one piece of subscriber data during the opt-in process. Learn more about this text message marketing subscriber feature.
- [Age Gating](http://help.tatango.com/en/articles/2810209-age-gating.md): Set up an age gate in SMS lists to prevent underage people from receiving your content.
- [Can I import previously unsubscribed numbers to a list?](http://help.tatango.com/en/articles/1906383-can-i-import-previously-unsubscribed-numbers-to-a-list.md): Learn what is and what is not possible when you want to import and opt-in previously unsubscribed numbers to an SMS marketing list.
- [What subscriber birthday & birthdate formats are accepted for text-ins?](http://help.tatango.com/en/articles/1678866-what-subscriber-birthday-birthdate-formats-are-accepted-for-text-ins.md): Check all of Tatango's acceptable birthday and birthdate formats for SMS marketing text-ins.
- [Already Subscribed Response Settings](http://help.tatango.com/en/articles/1780043-already-subscribed-response-settings.md): Make already subscribed numbers go through the opt-in process when they attempt to opt-in again. Learn more about this SMS marketing option.
- [How to Use the Opt Out Phrase Manager](http://help.tatango.com/en/articles/10761734-how-to-use-the-opt-out-phrase-manager.md)

## Account Settings

- [Custom Subdomains - FAQ](http://help.tatango.com/en/articles/7203188-custom-subdomains-faq.md): We answer all of your questions about setting up your custom sub-domain in Tatango
- [Custom Subdomains](http://help.tatango.com/en/articles/7203072-custom-subdomains.md): How to use your custom subdomain on the Tatango platform
- [My Account \> Short Code Settings](http://help.tatango.com/en/articles/6270446-my-account-short-code-settings.md)
- [My Account \> Account Settings \> Users](http://help.tatango.com/en/articles/6270370-my-account-account-settings-users.md)
- [My Account \> Attachments](http://help.tatango.com/en/articles/6270443-my-account-attachments.md): Learn how to upload files for MMS messages in the attachments screen
- [Settings: General](http://help.tatango.com/en/articles/6273261-settings-general.md)
- [How do I change my account username?](http://help.tatango.com/en/articles/1678884-how-do-i-change-my-account-username.md): Change the username from your Tatango account.
- [How do I change my account email address?](http://help.tatango.com/en/articles/1678974-how-do-i-change-my-account-email-address.md): Edit the email address for your Tatango account. Learn more about this Tatango SMS marketing software setting.
- [How do I add a user\(s\) to my account?](http://help.tatango.com/en/articles/1678883-how-do-i-add-a-user-s-to-my-account.md): Learn how to add a user\(s\) to your account
- [Coupon Code Groups](http://help.tatango.com/en/articles/1741681-coupon-code-groups.md): Use the coupon code feature to provide unique coupon codes in your marketing text messages. Learn more about this SMS marketing feature.
- [How do I change my account password?](http://help.tatango.com/en/articles/1678882-how-do-i-change-my-account-password.md): Change your Tatango account password
- [2-Factor Authentication \(2FA\)](http://help.tatango.com/en/articles/2933972-2-factor-authentication-2fa.md): Setting up 2-Factor Authentication \(2FA\) for extra security during the log in process. Learn more about this SMS marketing security feature.
- [Account Time Zone](http://help.tatango.com/en/articles/1678878-account-time-zone.md): Set the correct Tatango account timezone before you schedule an SMS marketing message to all subscribers. Learn more about this setting.
- [What do I do when I forgot my password?](http://help.tatango.com/en/articles/1678881-what-do-i-do-when-i-forgot-my-password.md): Lost the username or password from your Tatango SMS marketing software account? Find out how to reset the information.
- [Are passwords case sensitive?](http://help.tatango.com/en/articles/1678879-are-passwords-case-sensitive.md): Find out if Tatango text message marketing account passwords are case sensitive.
- [Are usernames case sensitive?](http://help.tatango.com/en/articles/1678877-are-usernames-case-sensitive.md): Find out if Tatango text message marketing account usernames are case sensitive.
- [Setting up SSO to Tatango with Enterprise Login](http://help.tatango.com/en/articles/10542581-setting-up-sso-to-tatango-with-enterprise-login.md): Learn how to set up Enterprise Login \(SSO\) with Tatango

## Inbox 

- [Inbox - Dashboard](http://help.tatango.com/en/articles/14745821-inbox-dashboard.md): Inbox is your central hub for managing text message conversations with your supporters. Whether you're responding to questions, managing high-volume campaigns, or coordinating with your team, Inbox...
- [Inbox - Managing Conversations](http://help.tatango.com/en/articles/14745877-inbox-managing-conversations.md)
- [Inbox - Responding to Messages](http://help.tatango.com/en/articles/14745887-inbox-responding-to-messages.md)
- [Inbox - Team Assignment](http://help.tatango.com/en/articles/14745890-inbox-team-assignment.md)
- [Inbox - Subscriber Information](http://help.tatango.com/en/articles/14745896-inbox-subscriber-information.md)
- [Inbox - Filtering](http://help.tatango.com/en/articles/14760102-inbox-filtering.md)
- [Inbox Tips & FAQ's](http://help.tatango.com/en/articles/14760268-inbox-tips-faq-s.md)
- [Inbox - Permissions](http://help.tatango.com/en/articles/14760408-inbox-permissions.md)
- [Archiving Conversations in Inbox](http://help.tatango.com/en/articles/17119036-archiving-conversations-in-inbox.md): Keep your inbox organized by archiving conversations you're done with, without permanently deleting them. Archived conversations are safely stored and easy to retrieve whenever you need them.

## Autoresponders

- [Create New Autoresponder](http://help.tatango.com/en/articles/1678880-create-new-autoresponder.md): Create one-time text messaging interactions with your customers. Learn more about this SMS marketing autoresponder feature from Tatango.
- [What's the difference between an autoresponder & list?](http://help.tatango.com/en/articles/1678909-what-s-the-difference-between-an-autoresponder-list.md): Learn the difference between Tatango's SMS autoresponder service and its text message marketing list product.
- [How do I delete an autoresponder?](http://help.tatango.com/en/articles/1678988-how-do-i-delete-an-autoresponder.md): Learn more about how to delete a text message marketing autoresponder in the Tatango SMS lists dashboard.
- [How do I change my autoresponder message?](http://help.tatango.com/en/articles/1678986-how-do-i-change-my-autoresponder-message.md): Find your autoresponder message in the Tatango SMS lists dashboard and edit it. Learn more about this text message marketing feature.
- [How do I change my autoresponder email settings?](http://help.tatango.com/en/articles/1678989-how-do-i-change-my-autoresponder-email-settings.md): Get email alerts after a customer texts your autoresponder keyword. Learn how to change your autoresponder email settings for SMS marketing.
- [Can I reset my autoresponder recipients count?](http://help.tatango.com/en/articles/1678911-can-i-reset-my-autoresponder-recipients-count.md): Find out if the Tatango text message marketing software allows you to reset the autoresponder recipients count.
- [What does "Allow one response per phone number" mean in Autpresponder?](http://help.tatango.com/en/articles/1678987-what-does-allow-one-response-per-phone-number-mean-in-autpresponder.md): Allow only one response per phone number under the autoresponder response message. Learn more about this text message marketing feature.
- [How do I change my autoresponder keyword?](http://help.tatango.com/en/articles/1678985-how-do-i-change-my-autoresponder-keyword.md): Find your autoresponder keyword in the Tatango SMS lists dashboard and edit it.
- [How do I download autoresponder data?](http://help.tatango.com/en/articles/1678984-how-do-i-download-autoresponder-data.md): Export or download autoresponder recipient phone numbers in the SMS lists dashboard.
- [How do I create an SMS poll?](http://help.tatango.com/en/articles/1678981-how-do-i-create-an-sms-poll.md): Set up an SMS poll to find out what your customers are thinking. Learn more about this text message marketing feature from Tatango.
- [How do I create an SMS contest?](http://help.tatango.com/en/articles/1678979-how-do-i-create-an-sms-contest.md): An SMS contest is the perfect way to build brand loyalty and create customer interaction. Learn how to create an SMS marketing contest.
- [How do I select an SMS contest winner?](http://help.tatango.com/en/articles/1678980-how-do-i-select-an-sms-contest-winner.md): Select a contest winning phone number from an SMS autoresponder or an SMS list. Learn more about this text message marketing feature.
- [Where can I find my autoresponder short code?](http://help.tatango.com/en/articles/1678910-where-can-i-find-my-autoresponder-short-code.md): Learn where to find your autoresponder short code in the Tatango.
- [How do I add customers from an Autoresponder to a List?](http://help.tatango.com/en/articles/1678908-how-do-i-add-customers-from-an-autoresponder-to-a-list.md): Let customers subscribe to your list after they receive an autoresponder response. Learn more about this SMS marketing service.
- [Can I transfer phone numbers from an autoresponder to a list?](http://help.tatango.com/en/articles/1678906-can-i-transfer-phone-numbers-from-an-autoresponder-to-a-list.md): Find out if you can transfer phone numbers from an autoresponder to a text message marketing list.

## Billing

- [New Billing / Invoicing FAQs](http://help.tatango.com/en/articles/8931470-new-billing-invoicing-faqs.md)
- [My Account \> Account Settings \> Billing](http://help.tatango.com/en/articles/6270364-my-account-account-settings-billing.md)
- [My Account \> Account Settings \> Usage](http://help.tatango.com/en/articles/6270367-my-account-account-settings-usage.md)
- [Messaging Credits: Auto-Recharge](http://help.tatango.com/en/articles/2629222-messaging-credits-auto-recharge.md): Set your messaging balance to automatically recharge when running low on messaging credits. Learn more about this SMS marketing feature.
- [Recharging Your Messaging Balance](http://help.tatango.com/en/articles/1779924-recharging-your-messaging-balance.md): Maintain a positive balance within your Tatango account so that messages are not interrupted. Learn more about adding SMS marketing credits.
- [How much does it cost for additional keywords?](http://help.tatango.com/en/articles/1678887-how-much-does-it-cost-for-additional-keywords.md): Check what it costs to use additional keywords for a text message marketing list that runs on the SMS software from Tatango.
- [How do I update my credit card info?](http://help.tatango.com/en/articles/1678929-how-do-i-update-my-credit-card-info.md): Find out how to update credit card information in your Tatango text message marketing account.
- [What type of payment types do you accept?](http://help.tatango.com/en/articles/1678928-what-type-of-payment-types-do-you-accept.md): Find out how you can pay for Tatango's text message marketing software services.
- [How can I view my invoice or receipt?](http://help.tatango.com/en/articles/1678924-how-can-i-view-my-invoice-or-receipt.md): Find out how you can view your Tatango text message marketing invoice or receipt.
- [What happens when my credit card fails?](http://help.tatango.com/en/articles/1678925-what-happens-when-my-credit-card-fails.md): Find out what to do when you are unable to submit or update the credit card information for your Tatango text message marketing account.
- [Do my subscribers get charged for receiving SMS messages?](http://help.tatango.com/en/articles/1678926-do-my-subscribers-get-charged-for-receiving-sms-messages.md): Find out if your SMS list subscribers need to pay for the text message marketing messages that they receive through Tatango's software.
- [Do you get charged for incoming messages?](http://help.tatango.com/en/articles/1678812-do-you-get-charged-for-incoming-messages.md): Check if you get charged for incoming SMS marketing or MMS marketing messages.
- [Carrier Fees](http://help.tatango.com/en/articles/3097994-carrier-fees.md): Check out our overview of United States and Canadian wireless carrier fees for SMS marketing and/or MMS marketing messages.
- [What Is a Wireless Carrier Group?](http://help.tatango.com/en/articles/1868046-what-is-a-wireless-carrier-group.md): Some carriers belong to a wireless carrier group. Check out these groups and their wireless carriers here if you are doing SMS marketing.
- [What's Tatango's refund policy?](http://help.tatango.com/en/articles/1678927-what-s-tatango-s-refund-policy.md): Learn more about the refund policy that applies when you cancel your Tatango text message marketing account.
- [Does Tatango offer quarterly or yearly payments?](http://help.tatango.com/en/articles/1678920-does-tatango-offer-quarterly-or-yearly-payments.md): Find out if text message marketing software provider Tatango offers quarterly or yearly payments.
- [Does Tatango charge sales tax?](http://help.tatango.com/en/articles/1678892-does-tatango-charge-sales-tax.md): Check the U.S. states in which Tatango charges a sales tax for its text message marketing services.
- [Can I suspend billing for my subscription?](http://help.tatango.com/en/articles/1678890-can-i-suspend-billing-for-my-subscription.md): Find out if you can suspend billing for your Tatango text message marketing software subscription.
- [How do I cancel my subscription?](http://help.tatango.com/en/articles/1678930-how-do-i-cancel-my-subscription.md): Find out what to do when you want to cancel your Tatango text message marketing account.

## Miscellaneous

- [Email Alerts](http://help.tatango.com/en/articles/1678873-email-alerts.md): Set or edit email alerts for specific SMS lists. Learn more about this text message marketing feature from Tatango.
- [How do I find my short code?](http://help.tatango.com/en/articles/1678922-how-do-i-find-my-short-code.md): Learn how to find your text message marketing short code in the Tatango SMS software list dashboard.
- [Does Tatango have an iPhone or Android app?](http://help.tatango.com/en/articles/1678996-does-tatango-have-an-iphone-or-android-app.md): Find out if text message marketing software provider Tatango has an iPhone or Android app.
- [Donation Tracking](http://help.tatango.com/en/articles/7234957-donation-tracking.md)
- [Where can I download the Tatango logo?](http://help.tatango.com/en/articles/1678978-where-can-i-download-the-tatango-logo.md): Find out how you can easily download the brand logo from text message marketing software provider Tatango.
- [Why are the Terms & Conditions \(T&C\) and privacy policy needed?](http://help.tatango.com/en/articles/7208504-why-are-the-terms-conditions-t-c-and-privacy-policy-needed.md)
- [Carrier IDs - Full List](http://help.tatango.com/en/articles/1678845-carrier-ids-full-list.md): Check out the full overview of carrier IDs, and use it as a text message marketing resource.
- [Can I buy a custom short code?](http://help.tatango.com/en/articles/1678975-can-i-buy-a-custom-short-code.md): Obtain a dedicated vanity or random short code to use with the Tatango software. Learn more about these SMS marketing short code options.
- [Can I buy a dedicated short code?](http://help.tatango.com/en/articles/1678973-can-i-buy-a-dedicated-short-code.md): Buy a dedicated short code to use with the Tatango software. Learn more about this text message marketing short code option.
- [What U.S. wireless carriers support Tatango?](http://help.tatango.com/en/articles/1678960-what-u-s-wireless-carriers-support-tatango.md): Check out the list of U.S. wireless carriers that support SMS software provider Tatango's text message marketing services.
- [Need to Know: Launching A Campaign](http://help.tatango.com/en/articles/7054156-need-to-know-launching-a-campaign.md): What campaigns need to know BEFORE launching.
- [Why doesn't Tatango offer phone support?](http://help.tatango.com/en/articles/1678898-why-doesn-t-tatango-offer-phone-support.md): Find out why Tatango limits the support for its text message marketing services to live chat and email.
- [Does Tatango work in Puerto Rico?](http://help.tatango.com/en/articles/1678896-does-tatango-work-in-puerto-rico.md): Find out if SMS marketing software provider Tatango supports all the major US wireless carriers in Puerto Rico.
- [How long should I expect to wait for support responses?](http://help.tatango.com/en/articles/1678895-how-long-should-i-expect-to-wait-for-support-responses.md): Find out how long it takes to receive a support response from Tatango for critical and non-critical text message marketing issues.
- [What languages does Tatango support?](http://help.tatango.com/en/articles/1678954-what-languages-does-tatango-support.md): Tatango supports some languages and some language characters. Check out the table of approved text message marketing characters.
- [What's a Message ID?](http://help.tatango.com/en/articles/1678947-what-s-a-message-id.md): Learn how to find a specific Message ID in your Tatango text message marketing list dashboard.
- [WinRed Page SetUp](http://help.tatango.com/en/articles/8318180-winred-page-setup.md): How to properly set up the fields on your WinRed pages
- [Data Privacy & Security with AI Capabilities](http://help.tatango.com/en/articles/10513446-data-privacy-security-with-ai-capabilities.md)
- [Sign in with Google](http://help.tatango.com/en/articles/14304129-sign-in-with-google.md)
- [Does Tatango restrict any type of lists?](http://help.tatango.com/en/articles/1678905-does-tatango-restrict-any-type-of-lists.md): Learn more about the CTIA and wireless carrier restrictions that are in place for certain types of text message marketing lists.
- [Mobile Messaging Terms & Conditions and Mobile Messaging Privacy Policy \[TEMPLATE\]](http://help.tatango.com/en/articles/3463386-mobile-messaging-terms-conditions-and-mobile-messaging-privacy-policy-template.md): Check out our mobile messaging terms & conditions, and mobile messaging privacy policy, demonstration template for SMS marketing.
- [What does "Msg & data rates may apply" mean?](http://help.tatango.com/en/articles/1678904-what-does-msg-data-rates-may-apply-mean.md): Learn more about the standard carrier message rates and data charges that apply when you send and/or receive Tatango SMS marketing messages.
- [What is Tatango's SPAM policy?](http://help.tatango.com/en/articles/1678903-what-is-tatango-s-spam-policy.md): Learn more about Tatango's SPAM policy for text message marketing, and find out why it is so important to have this policy in place.
- [How does Tatango use my data?](http://help.tatango.com/en/articles/1678902-how-does-tatango-use-my-data.md): Find out how text message marketing software provider Tatango handles the data that it collects about your customers.
- [What is a CTIA audit?](http://help.tatango.com/en/articles/1678901-what-is-a-ctia-audit.md): Find out what it means if you receive a notice from Tatango that your text message marketing list has failed a CTIA audit.
- [Tatango Creative Studio: Request Forms](http://help.tatango.com/en/articles/5820317-tatango-creative-studio-request-forms.md)

## Troubleshooting

- [Why are some of my customers unable to opt-in?](http://help.tatango.com/en/articles/1678972-why-are-some-of-my-customers-unable-to-opt-in.md): Learn how to find out why customers cannot opt-in to your text message marketing list.
- [Why is a customer saying my short code is expired, blocked or denied?](http://help.tatango.com/en/articles/1678959-why-is-a-customer-saying-my-short-code-is-expired-blocked-or-denied.md): Find out why a potential subscriber receives an expired, blocked or denied message during the SMS marketing list opt-in process.
- [What does "Invalid Content" Mean?](http://help.tatango.com/en/articles/1678958-what-does-invalid-content-mean.md): Text messages can contain characters that wireless carriers do not accept. Check out the characters that you can use for SMS marketing.
- [Why did a customer stop receiving messages?](http://help.tatango.com/en/articles/1678955-why-did-a-customer-stop-receiving-messages.md): Find out why a customer no longer receives your text message marketing messages, and how you can fix that.
- [Carrier & Aggregator Error Codes: A Comprehensive Guide for Users](http://help.tatango.com/en/articles/9019631-carrier-aggregator-error-codes-a-comprehensive-guide-for-users.md): How to navigate carrier codes effortlessly and ensure a smooth messaging experience.

## Nonprofit

- [Check Message Credit Balance](http://help.tatango.com/en/articles/9791368-check-message-credit-balance.md): This article will guide you through the steps to check the message credit balance on the account. This is only for subscription plans only.