# Vocenya > Vocenya (vocenya.com), powered by GH Business Solutions, gives small businesses AI agents that do the work, plus real people when it matters. The AI agents: an AI receptionist that answers every call 24/7, books appointments and sends the owner a summary by app notification and email; a website chat agent; a follow-up agent that calls new leads back and confirms appointments; and a support email agent. The people: trained human agents (GH Live) who take over calls and chats, and Vocenya Talent, skilled people mostly in the Philippines matched to the business, shared or dedicated, priced monthly or hourly for the job. Also business phone lines (GH Phone), a conversational IVR, HIPAA mode and compliant outbound AI calling. It focuses on New Jersey and New York City and serves businesses across the US. Key facts: - Plans: Value $49/mo, Starter $99/mo, Growth $249/mo, Pro $499/mo. 14-day free trial, no contract. - Languages: Studio voices answer in 89 languages, detected automatically from what the caller says; the Value plan and HIPAA mode answer in English and Spanish. Every language by name: https://vocenya.com/languages. - Books into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber and Housecall Pro, and sends new callers to ServiceTitan’s Bookings queue for the team to schedule. - Your own voice: an owner reads a short script in the browser (about 1 to 2 minutes) or uploads a recording, and the receptionist answers in an AI copy of their voice. Included on plans with Studio voices, an add-on on Value, not available in HIPAA mode. Callers still hear the AI disclosure the business chose. - GH Live human agents have no fixed public price: each business gets its own per-call rate, based on its industry, the hours it needs and its call volume, and pays only for calls an agent answers. Request a quote at https://vocenya.com/custom-solutions; existing clients ask from Billing in their account. - HIPAA mode with a signed BAA for healthcare practices ($150/mo add-on). - Custom solutions (integrations with your own CRM/EHR/booking systems, multi-location routing, outbound campaigns, HIPAA-ready or standalone deployments) are quoted per project: a one-time build fee plus a monthly fee. Request a quote at https://vocenya.com/custom-solutions. - The AI identifies as a virtual assistant (upfront or when asked, the business chooses) and never claims to be human. - Texting (SMS) is coming soon, not available yet: two-way texting with customers in the inbox, a text back after a missed call, and booking confirmations and reminders by text. Until it launches, the receptionist answers calls and website chat, and owners are alerted by app notification and email. - Try it: call (732) 633-0055, Vocenya’s demo line, and its AI receptionist answers. Ask it anything, or ask it to answer as your kind of business. Or enter a website at https://vocenya.com and the receptionist calls your phone. ## Main pages - [Home](https://vocenya.com/index.md): Vocenya’s AI receptionist and AI agents answer calls and chats and follow up 24/7, with skilled people when it matters. Hear it: (732) 633-0055. - [Pricing](https://vocenya.com/pricing.md): every plan and add-on with its current price, and how Vocenya Talent is quoted. - [AI agents](https://vocenya.com/ai-agents.md): every AI agent, what it does, when it hands work to a person, and which agents are coming soon. - [Hire AI agents, skilled people, or both](https://vocenya.com/hire.md): Describe a job and get AI agents, a skilled person, or both, matched to your business. Quoted for your job, with free replacement. - [Industries](https://vocenya.com/industries.md): every industry page, by category. - [Locations](https://vocenya.com/locations.md): service areas in New Jersey and New York City. - [Languages](https://vocenya.com/languages.md): the languages the receptionist is verified to answer in; the Value plan and HIPAA mode answer in English and Spanish. - [Blog](https://vocenya.com/blog.md): every guide, newest first. - [Help Center](https://vocenya.com/help.md): How-to guides for Vocenya: set up your AI receptionist, forward calls from your carrier, connect chat and texting, and manage billing. - [AI tools directory](https://vocenya.com/ai-tools.md): AI receptionists, AI texting agents, AI web chat and answering services compared on sourced, dated facts. Published by Vocenya, which lists its own product with the same fields. - [Partner program](https://vocenya.com/partners.md): Join Vocenya’s referral partner program: refer small businesses to our AI receptionist, give them a discount and earn recurring commission paid through Stripe. - [Vocenya Talent](https://vocenya.com/talent.md): Steady remote or in-office work with US businesses through GH Business Solutions, who employs or contracts you and pays you. GH reviews every applicant. - [Roadmap](https://vocenya.com/roadmap.md): What the Vocenya team is building now, next and later, and what shipped. Vote for what you want, get an email when it ships, or suggest a feature. - [Changelog](https://vocenya.com/changelog.md): Every Vocenya release, newest first: what is new, what got better and what was fixed, in plain language. - [Contact](https://vocenya.com/contact): Write to the Vocenya team, email us, hear a live demo or check system status. - [Sitemap](https://vocenya.com/sitemap.md): every public page, grouped by product, industry, location and guide. ## Products and solutions - [About Vocenya](https://vocenya.com/about.md): Vocenya builds AI agents for local and small businesses, powered by GH Business Solutions and its trained phone teams. Focused on NJ and New York City. - [After-hours answering](https://vocenya.com/after-hours-answering-service.md): An after hours answering service that picks up nights, weekends and holidays, books jobs, flags emergencies and sends you a summary. NJ, NYC and the US. - [AI agents for small business](https://vocenya.com/ai-agents-for-small-business.md): AI agents for small business that answer calls, reply to website chats and follow up, then hand the rest to real people. From $49/mo with a free trial. - [AI answering service](https://vocenya.com/ai-answering-service.md): An AI answering service that answers every call, books appointments and sends you a summary, with trained people on backup. Try it free for 14 days. - [AI customer service](https://vocenya.com/ai-customer-service.md): AI customer service that answers calls, website chat and WhatsApp from one knowledge base, hands off to your team, and learns every answer you fix. - [AI receptionist](https://vocenya.com/ai-receptionist.md): Vocenya’s AI receptionist answers every call 24/7 in your business name, books appointments and sends you a summary. For NJ, NYC and US businesses. - [AI appointment booking](https://vocenya.com/appointment-booking.md): AI appointment booking on every call: Vocenya checks your real availability and books callers into Google, Outlook, Acuity, Jobber or Housecall Pro. - [Appointment reminders](https://vocenya.com/appointment-reminders.md): Automated appointment reminder calls from Vocenya. Customers confirm or ask for a new time in a real conversation, and your team gets every answer. Try it free. - [Bilingual receptionist](https://vocenya.com/bilingual-receptionist.md): A bilingual AI receptionist that answers in Spanish, Russian, Ukrainian and more, books appointments and sends you a summary. NJ, NYC and the US. - [Business phone (GH Phone)](https://vocenya.com/business-phone-system.md): GH Phone gives your small business local numbers, a phone app for your team and call forwarding for $25 per user per month. For NJ, NYC and the US. - [Conversational IVR](https://vocenya.com/conversational-ivr.md): Conversational IVR from Vocenya: callers say what they need, and the AI answers, books, takes a message or puts them through to the right person. - [Custom solutions](https://vocenya.com/custom-solutions.md): Custom AI phone agents built around your call flows, CRM, EHR and booking systems, with HIPAA-ready and standalone options. Tell us what you need for a quote. - [HIPAA AI receptionist](https://vocenya.com/hipaa-ai-receptionist.md): A HIPAA AI receptionist for medical, dental and therapy practices. HIPAA mode adds a signed BAA, patient-safe alerts and GH-controlled recordings. - [How it works](https://vocenya.com/how-it-works.md): How an AI receptionist works with Vocenya: enter your website, get a receptionist in about 20 seconds, review it, forward your number and go live. - [Integrations](https://vocenya.com/integrations.md): AI receptionist integrations: books into Google Calendar, Microsoft 365, Acuity, Jobber and Housecall Pro, sends callers to ServiceTitan, plus webhooks and API. - [AI lead qualification](https://vocenya.com/lead-qualification.md): AI lead qualification on every call and chat: Vocenya asks your own questions, flags urgent jobs and sends each lead to Jobber, Housecall Pro and more. - [Live agents (GH Live)](https://vocenya.com/live-agents.md): A live answering service where trained GH Live agents take over from your AI receptionist and see its summary first. Priced per business, NJ, NYC and US. - [Website live chat](https://vocenya.com/live-chat.md): Add AI live chat to your website with one script tag. It answers visitors, captures leads and hands chats to you or a GH Live agent. On Growth and Pro. - [Outbound AI calling](https://vocenya.com/outbound-ai-calling.md): Vocenya AI outbound calling phones new web leads within moments, runs reminder and consent-based campaigns, and checks Do-Not-Call lists and calling hours. - [Outbound lead qualification](https://vocenya.com/outbound-lead-qualification.md): Outbound lead qualification by AI: consent-based follow-up calls to new web leads and past inquiries, within calling hours, with Do Not Call checks built in. - [Shopify AI receptionist](https://vocenya.com/shopify-ai-receptionist.md): Vocenya answers your Shopify store's calls and chats with live prices and stock, sends checkout links and finds orders. 14-day free trial. - [Virtual receptionist](https://vocenya.com/virtual-receptionist.md): A virtual receptionist that pairs an AI answering every call with trained GH Live agents for backup. Cover every hour without hiring. Plans from $49/mo. - [WhatsApp](https://vocenya.com/whatsapp.md): Vocenya’s AI answers customers on your WhatsApp Business number day and night, hands chats to your team and sends approved follow-ups. 14-day free trial. - [Why Vocenya](https://vocenya.com/why-vocenya.md): How to tell a real AI receptionist from a thin one: demos you can call, published prices, a real BAA. Then the standards Vocenya holds itself to. - [Chat and text agent](https://vocenya.com/ai-agents/chat-and-sms.md): An AI agent that answers website chats from your business knowledge, captures leads and hands off to your team or GH Live. Texting is coming soon. - [Follow-up agent](https://vocenya.com/ai-agents/follow-up.md): An AI follow-up agent that calls customers before appointments and calls new leads within moments, then passes requests to your team. Texts coming soon. - [Support email agent](https://vocenya.com/ai-agents/support-email.md): An AI agent that answers customer email sent to your business, sends replies or saves drafts for you, and hands anything it cannot answer to your team. ## Legal, security and trust - [Acceptable Use Policy](https://vocenya.com/acceptable-use.md): What you may and may not do with Vocenya: lawful use, consent for outbound calls and texts, Do Not Call, quiet hours, AI voice rules and enforcement. - [Cookie Notice](https://vocenya.com/cookies.md): The cookies vocenya.com and the Vocenya portal set, what each one is for and how long it lasts. No analytics or advertising cookies. - [Data Processing Addendum](https://vocenya.com/dpa.md): How Vocenya processes personal data on behalf of its customers: roles, instructions, sub-processors, security, breach notice, deletion and transfers. - [Privacy Policy](https://vocenya.com/privacy.md): How Vocenya (DRAKB LLC dba Vocenya) collects, uses and protects information from businesses, their callers and website visitors. - [Security and trust](https://vocenya.com/security.md): How Vocenya protects your calls and data: AWS hosting in the US, encryption, HIPAA mode, access controls, sub-processors and reporting a vulnerability. - [Sub-processors](https://vocenya.com/subprocessors.md): The third-party companies Vocenya uses to process customer data, what each one does, what data it receives, where, and which have a BAA for HIPAA mode. - [Terms of Service](https://vocenya.com/terms.md): The terms for using Vocenya, the AI receptionist, live agent, phone, chat and outbound calling service operated by DRAKB LLC dba Vocenya. ## Industries - [AI receptionist for auto repair shops](https://vocenya.com/industries/auto-repair-shops.md) - [AI receptionist for auto body shops](https://vocenya.com/industries/auto-body-shops.md) - [AI receptionist for car dealerships](https://vocenya.com/industries/car-dealerships.md) - [AI receptionist for towing companies](https://vocenya.com/industries/towing-companies.md) - [AI receptionist for tire shops](https://vocenya.com/industries/tire-shops.md) - [AI receptionist for auto detailing](https://vocenya.com/industries/auto-detailing.md) - [AI receptionist for auto glass shops](https://vocenya.com/industries/auto-glass.md) - [AI receptionist for oil change shops](https://vocenya.com/industries/oil-change-shops.md) - [AI receptionist for motorcycle dealers](https://vocenya.com/industries/motorcycle-dealers.md) - [AI receptionist for RV dealers](https://vocenya.com/industries/rv-dealers.md) - [AI receptionist for car rental](https://vocenya.com/industries/car-rental.md) - [AI receptionist for driving schools](https://vocenya.com/industries/driving-schools.md) - [AI receptionist for hair salons](https://vocenya.com/industries/hair-salons.md) - [AI receptionist for barbershops](https://vocenya.com/industries/barbershops.md) - [AI receptionist for nail salons](https://vocenya.com/industries/nail-salons.md) - [AI receptionist for day spas](https://vocenya.com/industries/day-spas.md) - [AI receptionist for massage therapists](https://vocenya.com/industries/massage-therapists.md) - [AI receptionist for tattoo studios](https://vocenya.com/industries/tattoo-studios.md) - [AI receptionist for gyms](https://vocenya.com/industries/gyms.md) - [AI receptionist for yoga studios](https://vocenya.com/industries/yoga-studios.md) - [AI receptionist for Pilates studios](https://vocenya.com/industries/pilates-studios.md) - [AI receptionist for personal trainers](https://vocenya.com/industries/personal-trainers.md) - [AI receptionist for martial arts schools](https://vocenya.com/industries/martial-arts-schools.md) - [AI receptionist for dance studios](https://vocenya.com/industries/dance-studios.md) - [AI receptionist for lash and brow studios](https://vocenya.com/industries/lash-and-brow-studios.md) - [AI receptionist for waxing studios](https://vocenya.com/industries/waxing-studios.md) - [AI receptionist for tanning salons](https://vocenya.com/industries/tanning-salons.md) - [AI receptionist for trucking companies](https://vocenya.com/industries/trucking-companies.md) - [AI receptionist for courier services](https://vocenya.com/industries/courier-services.md) - [AI receptionist for limo services](https://vocenya.com/industries/limo-services.md) - [AI receptionist for medical transportation](https://vocenya.com/industries/medical-transportation.md) - [AI receptionist for taxi services](https://vocenya.com/industries/taxi-services.md) - [AI receptionist for equipment rental](https://vocenya.com/industries/equipment-rental.md) - [AI receptionist for security companies](https://vocenya.com/industries/security-companies.md) - [AI receptionist for commercial cleaning](https://vocenya.com/industries/commercial-cleaning.md) - [AI receptionist for manufacturers](https://vocenya.com/industries/manufacturers.md) - [AI receptionist for wholesale distributors](https://vocenya.com/industries/wholesale-distributors.md) - [AI receptionist for elevator services](https://vocenya.com/industries/elevator-services.md) - [AI receptionist for tutoring centers](https://vocenya.com/industries/tutoring-centers.md) - [AI receptionist for daycares](https://vocenya.com/industries/daycares.md) - [AI receptionist for preschools](https://vocenya.com/industries/preschools.md) - [AI receptionist for music schools](https://vocenya.com/industries/music-schools.md) - [AI receptionist for private schools](https://vocenya.com/industries/private-schools.md) - [AI receptionist for test prep centers](https://vocenya.com/industries/test-prep.md) - [AI receptionist for summer camps](https://vocenya.com/industries/summer-camps.md) - [AI receptionist for senior living](https://vocenya.com/industries/senior-living.md) - [AI receptionist for funeral homes](https://vocenya.com/industries/funeral-homes.md) - [AI receptionist for churches](https://vocenya.com/industries/churches.md) - [AI receptionist for nonprofits](https://vocenya.com/industries/nonprofits.md) - [AI receptionist for dentists](https://vocenya.com/industries/dentists.md) - [AI receptionist for orthodontists](https://vocenya.com/industries/orthodontists.md) - [AI receptionist for oral surgeons](https://vocenya.com/industries/oral-surgeons.md) - [AI receptionist for pediatric dentists](https://vocenya.com/industries/pediatric-dentists.md) - [AI receptionist for dermatologists](https://vocenya.com/industries/dermatologists.md) - [AI receptionist for chiropractors](https://vocenya.com/industries/chiropractors.md) - [AI receptionist for physical therapists](https://vocenya.com/industries/physical-therapists.md) - [AI receptionist for primary care practices](https://vocenya.com/industries/primary-care-practices.md) - [AI receptionist for pediatricians](https://vocenya.com/industries/pediatricians.md) - [AI receptionist for urgent care clinics](https://vocenya.com/industries/urgent-care-clinics.md) - [AI receptionist for optometrists](https://vocenya.com/industries/optometrists.md) - [AI receptionist for audiologists](https://vocenya.com/industries/audiologists.md) - [AI receptionist for med spas](https://vocenya.com/industries/med-spas.md) - [AI receptionist for plastic surgeons](https://vocenya.com/industries/plastic-surgeons.md) - [AI receptionist for therapists](https://vocenya.com/industries/therapists-and-counselors.md) - [AI receptionist for behavioral health clinics](https://vocenya.com/industries/behavioral-health-clinics.md) - [AI receptionist for fertility clinics](https://vocenya.com/industries/fertility-clinics.md) - [AI receptionist for podiatrists](https://vocenya.com/industries/podiatrists.md) - [AI receptionist for home health agencies](https://vocenya.com/industries/home-health-agencies.md) - [AI receptionist for weight loss clinics](https://vocenya.com/industries/weight-loss-clinics.md) - [AI receptionist for IV therapy clinics](https://vocenya.com/industries/iv-therapy-clinics.md) - [AI receptionist for cardiology practices](https://vocenya.com/industries/cardiology-practices.md) - [AI receptionist for gastroenterology practices](https://vocenya.com/industries/gastroenterology-practices.md) - [AI receptionist for pharmacies](https://vocenya.com/industries/pharmacies.md) - [AI receptionist for general contractors](https://vocenya.com/industries/general-contractors.md) - [AI receptionist for remodelers](https://vocenya.com/industries/remodelers.md) - [AI receptionist for painters](https://vocenya.com/industries/painters.md) - [AI receptionist for flooring installers](https://vocenya.com/industries/flooring-installers.md) - [AI receptionist for landscapers](https://vocenya.com/industries/landscaping.md) - [AI receptionist for lawn care](https://vocenya.com/industries/lawn-care.md) - [AI receptionist for tree services](https://vocenya.com/industries/tree-services.md) - [AI receptionist for house cleaning](https://vocenya.com/industries/house-cleaning.md) - [AI receptionist for carpet cleaners](https://vocenya.com/industries/carpet-cleaning.md) - [AI receptionist for window cleaners](https://vocenya.com/industries/window-cleaning.md) - [AI receptionist for pressure washing](https://vocenya.com/industries/pressure-washing.md) - [AI receptionist for junk removal](https://vocenya.com/industries/junk-removal.md) - [AI receptionist for movers](https://vocenya.com/industries/movers.md) - [AI receptionist for gutter services](https://vocenya.com/industries/gutter-services.md) - [AI receptionist for fencing contractors](https://vocenya.com/industries/fencing-contractors.md) - [AI receptionist for concrete contractors](https://vocenya.com/industries/concrete-contractors.md) - [AI receptionist for snow removal](https://vocenya.com/industries/snow-removal.md) - [AI receptionist for deck builders](https://vocenya.com/industries/deck-builders.md) - [AI receptionist for siding contractors](https://vocenya.com/industries/siding-contractors.md) - [AI receptionist for insulation contractors](https://vocenya.com/industries/insulation-contractors.md) - [AI receptionist for irrigation services](https://vocenya.com/industries/irrigation-services.md) - [AI receptionist for plumbers](https://vocenya.com/industries/plumbers.md) - [AI receptionist for HVAC](https://vocenya.com/industries/hvac.md) - [AI receptionist for electricians](https://vocenya.com/industries/electricians.md) - [AI receptionist for roofers](https://vocenya.com/industries/roofers.md) - [AI receptionist for garage door repair](https://vocenya.com/industries/garage-door-repair.md) - [AI receptionist for locksmiths](https://vocenya.com/industries/locksmiths.md) - [AI receptionist for pest control](https://vocenya.com/industries/pest-control.md) - [AI receptionist for appliance repair](https://vocenya.com/industries/appliance-repair.md) - [AI receptionist for handyman services](https://vocenya.com/industries/handyman.md) - [AI receptionist for water damage restoration](https://vocenya.com/industries/water-damage-restoration.md) - [AI receptionist for mold remediation](https://vocenya.com/industries/mold-remediation.md) - [AI receptionist for septic services](https://vocenya.com/industries/septic-services.md) - [AI receptionist for chimney services](https://vocenya.com/industries/chimney-services.md) - [AI receptionist for solar installers](https://vocenya.com/industries/solar-installers.md) - [AI receptionist for home security installers](https://vocenya.com/industries/home-security-installers.md) - [AI receptionist for drain cleaning](https://vocenya.com/industries/drain-cleaning.md) - [AI receptionist for water heater repair](https://vocenya.com/industries/water-heater-repair.md) - [AI receptionist for generator installers](https://vocenya.com/industries/generator-installers.md) - [AI receptionist for pool service](https://vocenya.com/industries/pool-service.md) - [AI receptionist for well and pump services](https://vocenya.com/industries/well-and-pump-services.md) - [AI receptionist for restaurants](https://vocenya.com/industries/restaurants.md) - [AI receptionist for caterers](https://vocenya.com/industries/catering.md) - [AI receptionist for bakeries](https://vocenya.com/industries/bakeries.md) - [AI receptionist for food trucks](https://vocenya.com/industries/food-trucks.md) - [AI receptionist for bars and breweries](https://vocenya.com/industries/bars-and-breweries.md) - [AI receptionist for hotels](https://vocenya.com/industries/hotels.md) - [AI receptionist for bed and breakfasts](https://vocenya.com/industries/bed-and-breakfasts.md) - [AI receptionist for event venues](https://vocenya.com/industries/event-venues.md) - [AI receptionist for wedding planners](https://vocenya.com/industries/wedding-planners.md) - [AI receptionist for photographers](https://vocenya.com/industries/photographers.md) - [AI receptionist for DJs](https://vocenya.com/industries/djs.md) - [AI receptionist for florists](https://vocenya.com/industries/florists.md) - [AI receptionist for party rentals](https://vocenya.com/industries/party-rentals.md) - [AI receptionist for travel agencies](https://vocenya.com/industries/travel-agencies.md) - [AI receptionist for law firms](https://vocenya.com/industries/law-firms.md) - [AI intake for personal injury lawyers](https://vocenya.com/industries/personal-injury-lawyers.md) - [AI receptionist for family lawyers](https://vocenya.com/industries/family-lawyers.md) - [AI receptionist for criminal defense lawyers](https://vocenya.com/industries/criminal-defense-lawyers.md) - [AI receptionist for immigration lawyers](https://vocenya.com/industries/immigration-lawyers.md) - [AI receptionist for estate planning attorneys](https://vocenya.com/industries/estate-planning-attorneys.md) - [AI receptionist for bankruptcy attorneys](https://vocenya.com/industries/bankruptcy-attorneys.md) - [AI receptionist for real estate attorneys](https://vocenya.com/industries/real-estate-attorneys.md) - [AI agents for accountants](https://vocenya.com/industries/accountants.md) - [AI receptionist for tax preparers](https://vocenya.com/industries/tax-preparers.md) - [AI receptionist for bookkeepers](https://vocenya.com/industries/bookkeepers.md) - [AI receptionist for financial advisors](https://vocenya.com/industries/financial-advisors.md) - [AI receptionist for insurance agencies](https://vocenya.com/industries/insurance-agencies.md) - [AI receptionist for mortgage brokers](https://vocenya.com/industries/mortgage-brokers.md) - [AI receptionist for marketing agencies](https://vocenya.com/industries/marketing-agencies.md) - [AI receptionist for IT services](https://vocenya.com/industries/it-services.md) - [AI receptionist for architects](https://vocenya.com/industries/architects.md) - [AI receptionist for staffing agencies](https://vocenya.com/industries/staffing-agencies.md) - [AI receptionist for consultants](https://vocenya.com/industries/consultants.md) - [AI receptionist for notary services](https://vocenya.com/industries/notary-services.md) - [AI receptionist for real estate agents](https://vocenya.com/industries/real-estate-agents.md) - [AI receptionist for property management](https://vocenya.com/industries/property-management.md) - [AI receptionist for vacation rentals](https://vocenya.com/industries/vacation-rentals.md) - [AI receptionist for apartment communities](https://vocenya.com/industries/apartment-communities.md) - [AI receptionist for HOA management](https://vocenya.com/industries/hoa-management.md) - [AI receptionist for commercial real estate](https://vocenya.com/industries/commercial-real-estate.md) - [AI receptionist for home inspectors](https://vocenya.com/industries/home-inspectors.md) - [AI receptionist for title companies](https://vocenya.com/industries/title-companies.md) - [AI receptionist for self storage](https://vocenya.com/industries/self-storage.md) - [AI receptionist for coworking spaces](https://vocenya.com/industries/coworking-spaces.md) - [AI receptionist for appraisers](https://vocenya.com/industries/appraisers.md) - [AI receptionist for retail stores](https://vocenya.com/industries/retail-stores.md) - [AI receptionist for jewelry stores](https://vocenya.com/industries/jewelry-stores.md) - [AI receptionist for furniture stores](https://vocenya.com/industries/furniture-stores.md) - [AI receptionist for mattress stores](https://vocenya.com/industries/mattress-stores.md) - [AI receptionist for phone repair shops](https://vocenya.com/industries/phone-repair-shops.md) - [AI receptionist for computer repair shops](https://vocenya.com/industries/computer-repair-shops.md) - [AI receptionist for dry cleaners](https://vocenya.com/industries/dry-cleaners.md) - [AI receptionist for tailors](https://vocenya.com/industries/tailors.md) - [AI receptionist for print shops](https://vocenya.com/industries/print-shops.md) - [AI receptionist for sign companies](https://vocenya.com/industries/sign-companies.md) - [AI receptionist for pet groomers](https://vocenya.com/industries/pet-groomers.md) - [AI receptionist for dog trainers](https://vocenya.com/industries/dog-trainers.md) - [AI receptionist for pet boarding](https://vocenya.com/industries/pet-boarding.md) - [AI receptionist for veterinarians](https://vocenya.com/industries/veterinarians.md) - [AI receptionist for pet sitters](https://vocenya.com/industries/pet-sitters.md) - [AI receptionist for pawn shops](https://vocenya.com/industries/pawn-shops.md) ## Locations - [AI receptionist in Aberdeen, NJ](https://vocenya.com/locations/aberdeen.md) - [AI receptionist in Asbury Park, NJ](https://vocenya.com/locations/asbury-park.md) - [AI receptionist in Atlantic City, NJ](https://vocenya.com/locations/atlantic-city.md) - [AI receptionist in Bayonne, NJ](https://vocenya.com/locations/bayonne.md) - [AI receptionist in the Bronx, NYC](https://vocenya.com/locations/bronx.md) - [AI receptionist in Brooklyn, NYC](https://vocenya.com/locations/brooklyn.md) - [AI receptionist in Camden, NJ](https://vocenya.com/locations/camden.md) - [AI receptionist in Carteret, NJ](https://vocenya.com/locations/carteret.md) - [AI receptionist in Cherry Hill, NJ](https://vocenya.com/locations/cherry-hill.md) - [AI receptionist in Clifton, NJ](https://vocenya.com/locations/clifton.md) - [AI receptionist in Colts Neck, NJ](https://vocenya.com/locations/colts-neck.md) - [AI receptionist in Cranbury, NJ](https://vocenya.com/locations/cranbury.md) - [AI receptionist in East Brunswick, NJ](https://vocenya.com/locations/east-brunswick.md) - [AI receptionist in Eatontown, NJ](https://vocenya.com/locations/eatontown.md) - [AI receptionist in Edison, NJ](https://vocenya.com/locations/edison.md) - [AI receptionist in Elizabeth, NJ](https://vocenya.com/locations/elizabeth.md) - [AI receptionist in Englishtown, NJ](https://vocenya.com/locations/englishtown.md) - [AI receptionist in Freehold, NJ](https://vocenya.com/locations/freehold.md) - [AI receptionist in Hackensack, NJ](https://vocenya.com/locations/hackensack.md) - [AI receptionist in Hazlet, NJ](https://vocenya.com/locations/hazlet.md) - [AI receptionist in Highland Park, NJ](https://vocenya.com/locations/highland-park.md) - [AI receptionist in Hoboken, NJ](https://vocenya.com/locations/hoboken.md) - [AI receptionist in Holmdel, NJ](https://vocenya.com/locations/holmdel.md) - [AI receptionist in Howell, NJ](https://vocenya.com/locations/howell.md) - [AI receptionist in Jersey City, NJ](https://vocenya.com/locations/jersey-city.md) - [AI receptionist in Keyport, NJ](https://vocenya.com/locations/keyport.md) - [AI receptionist in Long Branch, NJ](https://vocenya.com/locations/long-branch.md) - [AI receptionist in Manalapan, NJ](https://vocenya.com/locations/manalapan.md) - [AI receptionist in Manhattan, NYC](https://vocenya.com/locations/manhattan.md) - [AI receptionist in Marlboro, NJ](https://vocenya.com/locations/marlboro.md) - [AI receptionist in Matawan, NJ](https://vocenya.com/locations/matawan.md) - [AI receptionist in Metuchen, NJ](https://vocenya.com/locations/metuchen.md) - [AI receptionist Middlesex County NJ](https://vocenya.com/locations/middlesex-county.md) - [AI receptionist in Middletown, NJ](https://vocenya.com/locations/middletown.md) - [AI receptionist in Millstone, NJ](https://vocenya.com/locations/millstone.md) - [AI receptionist Monmouth County NJ](https://vocenya.com/locations/monmouth-county.md) - [AI receptionist in Monroe Township, NJ](https://vocenya.com/locations/monroe-township.md) - [AI receptionist in Montclair, NJ](https://vocenya.com/locations/montclair.md) - [AI receptionist in Morristown, NJ](https://vocenya.com/locations/morristown.md) - [AI receptionist in Neptune, NJ](https://vocenya.com/locations/neptune.md) - [AI receptionist in New Brunswick, NJ](https://vocenya.com/locations/new-brunswick.md) - [AI receptionist New Jersey](https://vocenya.com/locations/new-jersey.md) - [AI receptionist NYC](https://vocenya.com/locations/new-york-city.md) - [AI receptionist in Newark, NJ](https://vocenya.com/locations/newark.md) - [AI receptionist in North Brunswick, NJ](https://vocenya.com/locations/north-brunswick.md) - [AI receptionist in Ocean Township, NJ](https://vocenya.com/locations/ocean-township.md) - [AI receptionist in Old Bridge, NJ](https://vocenya.com/locations/old-bridge.md) - [AI receptionist in Paramus, NJ](https://vocenya.com/locations/paramus.md) - [AI receptionist in Paterson, NJ](https://vocenya.com/locations/paterson.md) - [AI receptionist in Perth Amboy, NJ](https://vocenya.com/locations/perth-amboy.md) - [AI receptionist in Piscataway, NJ](https://vocenya.com/locations/piscataway.md) - [AI receptionist in Plainsboro, NJ](https://vocenya.com/locations/plainsboro.md) - [AI receptionist in Princeton, NJ](https://vocenya.com/locations/princeton.md) - [AI receptionist in Queens, NYC](https://vocenya.com/locations/queens.md) - [AI receptionist in Red Bank, NJ](https://vocenya.com/locations/red-bank.md) - [AI receptionist in Rumson, NJ](https://vocenya.com/locations/rumson.md) - [AI receptionist in Sayreville, NJ](https://vocenya.com/locations/sayreville.md) - [AI receptionist in South Amboy, NJ](https://vocenya.com/locations/south-amboy.md) - [AI receptionist in South Brunswick, NJ](https://vocenya.com/locations/south-brunswick.md) - [AI receptionist in South Plainfield, NJ](https://vocenya.com/locations/south-plainfield.md) - [AI receptionist in Spotswood, NJ](https://vocenya.com/locations/spotswood.md) - [AI receptionist in Staten Island, NYC](https://vocenya.com/locations/staten-island.md) - [AI receptionist in Tinton Falls, NJ](https://vocenya.com/locations/tinton-falls.md) - [AI receptionist in Toms River, NJ](https://vocenya.com/locations/toms-river.md) - [AI receptionist in Trenton, NJ](https://vocenya.com/locations/trenton.md) - [AI receptionist in Union City, NJ](https://vocenya.com/locations/union-city.md) - [AI receptionist in Wall Township, NJ](https://vocenya.com/locations/wall-township.md) - [AI receptionist in Woodbridge, NJ](https://vocenya.com/locations/woodbridge.md) ## Guides - [How contractors can stop losing after-hours calls](https://vocenya.com/blog/after-hours-calls-contractors.md): Contractors stop losing after-hours calls by making sure every call gets answered, even at night and on weekends. An AI receptionist can pick up in your company’s name, capture the address and problem, flag emergencies to your on-call phone, book routine jobs into your calendar, and send you a summary the moment the call ends. - [After-hours legal intake: what a small firm should capture on a 9pm call](https://vocenya.com/blog/after-hours-legal-intake.md): After-hours legal intake should capture who is calling, the other parties’ names for a conflict check, the type of matter, any deadline or court date, and how to reach the caller, without giving legal advice or promising representation. Urgent matters like an arrest or a hearing tomorrow go to an on-call attorney. Everything else gets a callback first thing in the morning. - [AI agents for contractors in New Jersey](https://vocenya.com/blog/ai-agents-for-contractors-nj.md): New Jersey contractors use AI agents to answer every call in their company’s name, capture the job address and scope, book estimates into Jobber or Housecall Pro, call back web leads within moments, and send reminders before appointments. Emergencies and big jobs get transferred to the owner, the team or a live agent. - [AI agents for small business: what they do and where to start](https://vocenya.com/blog/ai-agents-for-small-business-guide.md): AI agents for small business answer calls, reply to website chats, book appointments, call new leads back and send reminders, all in your business name. The best place to start is the phone: an AI receptionist that covers missed and after-hours calls. Add chat, speed-to-lead and reminders once calls are handled. - [Should your small business add AI live chat to its website?](https://vocenya.com/blog/ai-live-chat-for-your-website.md): AI live chat makes sense for a small business when people visit your website but do not call. It answers visitors’ questions from your business knowledge, captures their contact details, and hands the chat to you or a live agent when needed. If an AI receptionist already covers your phone, chat extends that help to your website. - [AI myths small business owners hear, with a straight verdict on each](https://vocenya.com/blog/ai-myths-small-business.md): Most AI myths small business owners hear are half right. AI is not just for tech companies, doesn’t take months to set up and needn’t be expensive. But it does make mistakes, it only knows what you tell it, and some customers will always want a person. Test any claim yourself with a few calls before you trust it. - [How dental offices use AI phone agents](https://vocenya.com/blog/ai-phone-agents-for-dental-offices.md): Dental offices use AI phone agents to answer every call, book and reschedule appointments, answer questions about insurance, hours and new patient visits, follow the office’s rules for dental emergencies after hours, and send appointment reminders. With HIPAA mode and a signed BAA, patient call data is handled with the safeguards a dental practice needs. - [AI receptionist free trial: a 14-day test plan that ends in a clear decision](https://vocenya.com/blog/ai-receptionist-free-trial-test-plan.md): Use an AI receptionist free trial in three stages: on day 1, teach it and call it yourself with ten real questions; for days 2 to 7, send it only after-hours calls; for days 8 to 14, add overflow during busy hours. Read every summary, fix wrong answers the same day, and fill in a scorecard before the trial ends. - [AI receptionist minutes and overages, explained with a worksheet](https://vocenya.com/blog/ai-receptionist-minutes-overages.md): Estimate your minutes from your own call log: calls a month, times the average AI minutes per call after rounding, times the share of calls the AI will answer. Then compare plans on the total at your volume, not the headline price: included minutes, the overage rate, how calls are rounded, contract length and setup fees all change what you pay. - [How can an AI receptionist help my business in New Jersey?](https://vocenya.com/blog/ai-receptionist-new-jersey.md): An AI receptionist helps New Jersey businesses by answering every call 24/7 in your business name, capturing the caller’s details and urgency, booking appointments, and sending you a summary right away. It handles English and Spanish callers, covers nights and storm-driven call spikes, and hands off to a person when needed. - [How NYC small businesses use AI receptionists](https://vocenya.com/blog/ai-receptionist-nyc.md): NYC small businesses use AI receptionists to answer every call in their business name, book appointments, answer common questions and send the owner a summary after each call. They rely on it during rushes, after hours, and for callers who prefer Spanish, Russian or Ukrainian, while urgent or complex calls go to a person. - [The AI receptionist training checklist: 25 facts to teach it before it answers](https://vocenya.com/blog/ai-receptionist-training-checklist.md): An AI receptionist only answers well from what it is told. Start with what it reads from your website, then fill the gaps: 25 facts covering your services, prices or ranges, hours, area, policies, emergencies and who gets transfers. Add a short “never say” list, then test it with real questions before it takes real calls. - [AI receptionist vs answering service: which is right for you?](https://vocenya.com/blog/ai-receptionist-vs-answering-service.md): An AI receptionist answers every call right away, learns your business from your website, books appointments directly and sends you a summary, at a flat monthly price. A human answering service offers a personal touch but usually takes messages from a script and bills by the minute or call. Many businesses use AI first with human backup. - [AI receptionist vs virtual receptionist (human)](https://vocenya.com/blog/ai-receptionist-vs-virtual-receptionist.md): A human virtual receptionist is a real person working remotely who answers your calls, usually during set hours and billed by the minute or call. An AI receptionist answers every call 24/7, books directly into your calendar and sends instant summaries at a flat monthly price. A hybrid, AI first with human handoff, often works best. - [Do appointment reminder calls cut no-shows?](https://vocenya.com/blog/appointment-reminder-calls-no-shows.md): Appointment reminder calls help cut no-shows because they remind people who simply forgot, and they give people who cannot make it an easy way to cancel or reschedule ahead of time. That turns a wasted slot into one you can fill. Automated reminder calls handle this without tying up your front desk. - [How to audit missed calls in your call log in 30 minutes](https://vocenya.com/blog/audit-missed-calls-call-log.md): To audit missed calls, pull two to four weeks of your call log, tally the missed ones by hour and weekday, and split numbers you don’t recognize from known customers. Multiply the weekly count of missed new callers by your own share of real prospects, close rate and job value. It takes about 30 minutes and gives you a number that is actually yours. - [Answering calls in Spanish, Russian and Ukrainian in NJ and NYC](https://vocenya.com/blog/bilingual-answering-nj-nyc.md): On Studio voices, Vocenya’s AI receptionist answers in 89 languages, Spanish, Russian and Ukrainian included, and switches to the caller’s language automatically; the Value plan and HIPAA mode answer in English and Spanish. It books appointments and sends you the call summary so you know exactly what each caller needs. - [A phone plan for your busy season in New Jersey](https://vocenya.com/blog/busy-season-phone-plan-nj.md): A busy season phone plan for a New Jersey business means knowing when your rush hits, deciding which calls need a person, and having every other call answered, booked and summarized automatically. An AI receptionist can absorb the surge of shore-season, heating-season or spring landscaping calls without hiring temporary staff. - [Call forwarding options for small business, explained in plain English](https://vocenya.com/blog/call-forwarding-options-small-business.md): There are four basic call forwarding options for small business: forward every call, forward when you don’t answer, forward when the line is busy, and forward when your phone is off or out of signal. Many systems can also ring several phones at once. Choose based on whether you want to answer first, then test each condition from another phone. - [How can I convert more local leads in NJ?](https://vocenya.com/blog/convert-more-local-leads-nj.md): To convert more local leads in NJ, answer every call live, follow up on web inquiries within moments, book the appointment during the first conversation, and cover nights and weekends. Most lost leads in New Jersey are not bad leads. They are callers who reached voicemail or waited too long and hired someone else. - [A dental new patient phone script your front desk can use today](https://vocenya.com/blog/dental-new-patient-phone-script.md): A good dental new patient phone script does five things in order: greets warmly, finds out why they are calling, collects the details you need, offers two specific times, and confirms what happens next. Branches handle emergencies, price questions and nervous patients. Insurance gets an honest answer: what you know now, and what you will verify before the visit. - [Can a medical or dental practice use an AI receptionist under HIPAA?](https://vocenya.com/blog/hipaa-ai-receptionist-guide.md): Yes, a medical or dental practice can use an AI receptionist under HIPAA if the vendor signs a Business Associate Agreement and handles patient information with the right safeguards. Vocenya offers a HIPAA mode add-on with a signed BAA, patient-safe alerts and recordings kept in GH-controlled systems. Confirm your setup with your compliance advisor. - [The cost of hiring a receptionist vs an AI receptionist, worked out with your numbers](https://vocenya.com/blog/hiring-a-receptionist-vs-ai.md): The cost of hiring a receptionist is the wage plus employer payroll taxes, any benefits, hiring and training time, and the hours nobody covers. BLS puts the national median at $18.27 an hour (May 2025). Work out your own total with the worksheet below, then compare it with AI alone and with AI plus a part-timer. - [Holiday phone coverage from Thanksgiving to New Year: a dated plan for 2026](https://vocenya.com/blog/holiday-phone-coverage-plan.md): Plan holiday phone coverage in early November: list the days you close, update your hours on Google, your website and your greeting, decide what still counts as urgent, and name who is on call each day. Make sure every call is answered by someone or something, then block time on January 4 to call back everyone who reached out. - [How can AI agents help my local business?](https://vocenya.com/blog/how-ai-agents-help-local-businesses.md): AI agents help local businesses by answering every call in your business name, booking appointments into your calendar, replying to website chats, calling new leads back within moments and sending reminders. They cover nights, weekends and busy hours, so fewer customers reach voicemail and move on to a competitor. - [How much does an AI receptionist cost?](https://vocenya.com/blog/how-much-does-an-ai-receptionist-cost.md): Vocenya’s AI receptionist costs $49 to $499 per month. Value is $49 with 250 AI minutes, Starter is $99 with 300 minutes, Growth is $249 with 1,000 minutes and booking, and Pro is $499 with 2,500 minutes and speed-to-lead. Every plan has a 14-day free trial and no contract. - [How to set up an AI receptionist in an afternoon](https://vocenya.com/blog/how-to-set-up-an-ai-receptionist.md): To set up an AI receptionist, enter your website so it can learn your business, review and edit what it says, connect your calendar, set your business-hours and after-hours call flows, choose who gets transferred calls, test it by calling yourself, then forward your business number. Most small businesses can do it in one afternoon. - [HVAC no-heat call triage: the questions, the safety lines and the dispatch rules](https://vocenya.com/blog/hvac-no-heat-call-triage.md): Good HVAC no-heat call triage starts with safety: a gas smell or carbon monoxide alarm means leave and call 911 or the gas utility. Then five questions sort the rest: thermostat, power, filter, error lights or ignition, and who is in the house. Vulnerable occupants and whole-house outages go out tonight; most others can wait for first thing. - [How to introduce AI to employees without pushback, with a script for the team meeting](https://vocenya.com/blog/introduce-ai-to-employees.md): To introduce AI to employees, start with the honest reason (calls you are missing, not cost cutting, if that is true), name the tasks the AI will take and the ones that stay with people, and let the team test it before customers hear it. Make staff the people the AI hands important calls to, not the overflow it leaves behind. - [Is an AI receptionist worth it for a small business?](https://vocenya.com/blog/is-an-ai-receptionist-worth-it.md): An AI receptionist is worth it if the jobs it saves are worth more than it costs. Estimate how many calls you miss each week, how many of those would have become customers, and what an average job is worth. If that recovered revenue beats the monthly plan price, sometimes by winning back a single job, it pays for itself. - [What happens to the calls your business misses?](https://vocenya.com/blog/missed-calls-local-business.md): When a local business misses a call, the caller decides what happens next. Some leave a voicemail and wait. Many hang up and call the next business on their list, and that job is usually gone for good. The fix is making sure every call gets answered, whether by your team, an AI receptionist or a live agent. - [NYC heat season tenant calls: a phone guide for landlords and supers](https://vocenya.com/blog/nyc-heat-season-tenant-calls.md): NYC heat season runs October 1 to May 31, and the temperature rules apply around the clock. Every no-heat call should capture the unit, the rooms affected, when it started, any vulnerable occupants and any safety signs, then get logged with a time. Safety calls go to 911 first; whole-building outages need a technician tonight. - [21 questions to ask an AI receptionist vendor before you sign](https://vocenya.com/blog/questions-to-ask-ai-receptionist-vendor.md): The most useful questions to ask an AI receptionist vendor are about the bad moments, not the demo: what it does when it doesn’t know, who it transfers to and what happens if nobody answers, whether you keep your number if you leave, what a minute past your plan costs, and what happens to recordings. Good vendors answer these plainly. - [Restaurant phone calls during dinner rush: a playbook for every type of call](https://vocenya.com/blog/restaurant-calls-dinner-rush.md): Most restaurant phone calls during dinner rush fall into a few types: hours and directions, wait times, reservations, large parties, takeout, and allergy questions. Stop the first group with an accurate website and Google listing, give reservations and takeout one clear path, capture large-party details for a callback, and keep allergy questions with staff who know the kitchen. - [Salon phone calls during appointments: what to do when your hands are full](https://vocenya.com/blog/salon-calls-during-appointments.md): Salon phone calls during appointments have four realistic answers: let them ring, hire a desk person, send everyone to online booking, or use an AI receptionist that answers and books. Whatever you choose, answer the common questions once on your website and booking page, write your cancellation policy in one sentence, and rebook clients before they leave the chair. - [Small business phone greeting examples that work, and why they do](https://vocenya.com/blog/small-business-phone-greeting-examples.md): A good business greeting says your business name, tells callers they reached the right place and invites them to talk, in about five seconds. The examples below cover live answering, after hours, holidays, bilingual callers and AI receptionists, with the reason each works. Cut long menus, “your call is important” and anything that makes callers wait. - [What is speed to lead, and why does calling back fast matter?](https://vocenya.com/blog/speed-to-lead-explained.md): Speed to lead is how quickly you contact a new lead after they reach out, such as filling out a web form. Calling back fast matters because the customer is still thinking about the problem and may be contacting competitors. The first business to reach them with a real answer often gets the job. - [State AI disclosure laws in 2026: a plain-English guide for small businesses](https://vocenya.com/blog/state-ai-disclosure-laws.md): As of October 2026, a handful of state AI disclosure laws touch businesses that use AI with customers: California’s bot law, Utah’s generative AI disclosure rules and Maine’s chatbot law are the most direct. New Jersey has a bill but, as far as we found, no law yet. The practice that fits all of them: say plainly that it is AI, at the start, and offer a person. - [TCPA AI voice calls: what a small business needs to know before calling out](https://vocenya.com/blog/tcpa-ai-voice-calls.md): Under the FCC’s February 2024 ruling, an AI-generated voice counts as an “artificial or prerecorded voice” under the TCPA, so AI calls you place need the called person’s prior express consent, and written consent if the call is telemarketing. An AI answering calls customers make to you is a different situation. This is a plain-English summary, not legal advice. - [Should you have a text-enabled business number? What it takes and what it’s good for](https://vocenya.com/blog/text-enabled-business-number.md): A text-enabled business number lets customers text the number they already call. In the US that means registering your business and your texting with the carriers (A2P 10DLC), which usually takes days, plus following consent and STOP rules. It is worth it for quick questions, confirmations and missed-call follow-ups, not for long diagnostics or anything sensitive. - [Website chat after hours: how to turn night visitors into morning leads](https://vocenya.com/blog/website-chat-after-hours.md): Website chat after hours should answer the visitor’s question, collect a name, number and what they need, and promise a specific, honest next step such as a call after 8am. It should not promise prices, arrival times or bookings it can’t confirm. The lead is only worth something if someone follows up first thing in the morning. - [What are AI agents?](https://vocenya.com/blog/what-are-ai-agents.md): AI agents are software assistants that can understand a request, decide what to do, and take an action on your behalf, such as answering a call, booking an appointment or sending you a lead. Unlike a basic chatbot, an AI agent works toward a goal and can use your calendar, CRM and phone system to finish the job. - [What is an AI receptionist?](https://vocenya.com/blog/what-is-an-ai-receptionist.md): An AI receptionist is a virtual assistant that answers your business phone by voice, 24/7, in your company name. It answers questions from your website and notes, captures each caller’s details and urgency, books appointments, transfers calls when needed, and sends you a summary by email and app notification the moment each call ends. - [WhatsApp Business app vs API: which one a local business actually needs](https://vocenya.com/blog/whatsapp-business-app-vs-api.md): The WhatsApp Business app is free, runs on your phone and a few linked devices, and suits an owner who answers messages personally. The Business Platform (the API) connects WhatsApp to software, so assistants and teams can answer at scale, but messages started by the business need approved templates and Meta charges for them. Many local businesses only need the app. - [When should an AI receptionist hand a call to a person?](https://vocenya.com/blog/when-ai-should-hand-off-to-a-human.md): An AI receptionist should hand a call to a person when the caller asks for one, when there is a true emergency, when the caller is upset, when a job is large enough to deserve your attention, or when the question is outside what it knows. A warm transfer passes along the AI’s summary so nobody repeats themselves. - [Why businesses should adopt AI, and where a small one should start](https://vocenya.com/blog/why-businesses-should-adopt-ai.md): Most of the reasons why businesses should adopt AI come down to time: calls and messages arrive when nobody is free, and admin eats your evenings. Start with one narrow, repetitive job, such as answering the phone when you can’t, leave judgment calls to people, and after 30 days check a few numbers you wrote down before you began. - [Will my customers know they’re talking to AI?](https://vocenya.com/blog/will-customers-know-its-ai.md): Your customers will know if they want to. Vocenya’s AI receptionist identifies itself as a virtual assistant, and each business chooses whether it says so at the start of the call or only when a caller asks. It never pretends to be human, and callers who want a person can be transferred. ## Help Center - [Set up your AI receptionist](https://vocenya.com/help/getting-started/set-up-your-ai-receptionist.md): Sign up, enter your business and website, and Vocenya drafts a receptionist for you. Review it, hear it on a test call, start your free trial, then pick your Vocenya number. - [Hear it before you go live](https://vocenya.com/help/getting-started/hear-it-before-you-go-live.md): During signup, Vocenya can call your mobile so you hear your receptionist answer as your business. Test calls are free, last up to 3 minutes and are never saved or sent anywhere. - [Choose and claim your Vocenya number](https://vocenya.com/help/getting-started/choose-your-vocenya-number.md): After your free trial starts, search by area code and pick a local US number. Your trial includes one number. Your receptionist answers it as soon as it is set up. - [Go live: add a card](https://vocenya.com/help/getting-started/go-live-add-a-card.md): Going live means forwarding your business number to Vocenya. Add a card in Billing first; then the forwarding steps appear on your Overview page. Nothing is charged until your free trial ends. - [Teach it your business](https://vocenya.com/help/getting-started/teach-it-your-business.md): Your receptionist learns from your website, your Google listing and what you add at signup. After that, edit what it knows on the Receptionist page. Changes apply to the next call. - [How to forward your business calls to Vocenya](https://vocenya.com/help/phone-forwarding/forward-your-business-calls.md): Keep your number and forward its calls to your Vocenya number. Most carriers use a short dial code; RingCentral and Google Voice use a setting. Codes for each carrier are below, ready to copy. - [How to forward calls on AT&T to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-att.md): From your AT&T phone, dial **21*1, then your 10-digit Vocenya number, then #, and press call. Wait for the confirmation, then hang up. Dial ##21# to stop forwarding. - [How to forward calls on Verizon Wireless to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-verizon.md): From your Verizon phone, dial *72, then your 10-digit Vocenya number, and press call. Wait for the confirmation, then hang up. Dial *73 to stop forwarding. - [How to forward calls on Verizon Fios or Business landline to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-verizon-fios-business.md): From your Verizon Fios or Business landline, dial *72, then your 10-digit Vocenya number, and press call. Wait for the confirmation, then hang up. Dial *73 to stop forwarding. - [How to forward calls on T-Mobile to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-t-mobile.md): From your T-Mobile phone, dial **21*1, then your 10-digit Vocenya number, then #, and press call. Wait for the confirmation, then hang up. Dial ##21# to stop forwarding. - [How to forward calls on Comcast Business to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-comcast-business.md): From your Comcast Business phone, dial *72, then your 10-digit Vocenya number, and press call. Wait for the confirmation, then hang up. Dial *73 to stop forwarding. - [How to forward calls on Spectrum to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-spectrum.md): From your Spectrum phone, dial *72, then your 10-digit Vocenya number, and press call. Wait for the confirmation, then hang up. Dial *73 to stop forwarding. - [How to forward calls on RingCentral to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-ringcentral.md): In the RingCentral admin portal, open your number’s Call Handling & Forwarding, add your Vocenya number as a forwarding number and put it first. - [How to forward calls on Google Voice to Vocenya](https://vocenya.com/help/phone-forwarding/forward-calls-google-voice.md): On voice.google.com, open Settings, then Calls. Add your Vocenya number as a linked number and turn on forwarding to it. - [Ring first vs answer every call](https://vocenya.com/help/phone-forwarding/ring-first-or-answer-every-call.md): Answer every call: all calls go straight to Vocenya. Ring first: your phone rings, and only calls you don’t pick up go to Vocenya. Ring first uses a different kind of forwarding from your phone company. - [Check that forwarding works](https://vocenya.com/help/phone-forwarding/check-forwarding-works.md): Call your business number from a different phone. If your Vocenya receptionist answers, forwarding works. In Vocenya, you can also open Forwarding and tap Test my forwarding. - [Move (port) your number to Vocenya](https://vocenya.com/help/phone-forwarding/port-your-number.md): Porting moves your business number to Vocenya for good. In the US it usually takes 1 to 2 weeks, and your current carrier must release the number. Forwarding keeps your calls answered while you wait. - [Stop forwarding](https://vocenya.com/help/phone-forwarding/stop-forwarding.md): Dial your carrier’s undo code from your business phone, or remove the forward in RingCentral or Google Voice. Calls then ring your business phone again. Turn forwarding off before you cancel Vocenya. - [What happens on a call](https://vocenya.com/help/calls-and-handoffs/what-happens-on-a-call.md): Your receptionist greets the caller, answers from what it knows about your business, takes their name and number, books if a calendar is connected, passes them to a person when needed, and sends you a summary. - [Set up how calls are handled](https://vocenya.com/help/calls-and-handoffs/set-up-call-handling.md): Open Call handling in Vocenya. It shows, in plain words, what happens when someone calls. Pick a simple setup, set up a phone menu, choose who callers are put through to and what they hear while waiting, then try it with a test call. You can undo any setup. - [Hand calls to a person: your team or GH Live agents](https://vocenya.com/help/calls-and-handoffs/hand-calls-to-a-person.md): When a caller needs a person, your receptionist tries a free GH Live agent (if you have GH Live), then whoever you chose under Call handling, Transfers: your team list and transfer number, one person, a phone number or a department. Whoever answers hears a short briefing first. If nobody answers, it takes a message. - [Call summaries and notifications](https://vocenya.com/help/calls-and-handoffs/call-summaries-and-notifications.md): After each call you get a short summary by app notification and email. In Settings, Notifications you choose which alerts you get, and how: phone app, browser or email. Quiet hours make alerts silent. - [Languages](https://vocenya.com/help/calls-and-handoffs/languages.md): Studio voices answer in 89 languages, detected automatically from what the caller says; the Value plan and HIPAA mode answer in English and Spanish. Set your main language on the Receptionist page. - [Website chat](https://vocenya.com/help/channels/website-chat.md): Website chat puts your receptionist on your website. Customise it on the Chats page, paste one line of code (or use the WordPress plugin), and reply yourself when a visitor asks for a person. - [WhatsApp](https://vocenya.com/help/channels/whatsapp.md): Connect your own WhatsApp number through Meta, and your virtual assistant answers WhatsApp messages. Replies within 24 hours are free; Meta bills its template message fees to you directly. Not available in HIPAA mode. - [Texting (SMS)](https://vocenya.com/help/channels/texting-sms.md): If your plan includes texting, customers can text your Vocenya number and your assistant replies. US carriers first have to approve your business, which usually takes 3 to 10 business days. Anyone who replies STOP is never texted again. - [Answer your email with Vocenya](https://vocenya.com/help/channels/answer-your-email.md): Forward your business email to your Vocenya address. Your assistant answers customers by email from what your receptionist knows, or saves each reply for you to approve. Every email is in your Chats inbox. - [Plans and the free trial](https://vocenya.com/help/account-and-billing/plans-and-free-trial.md): Every plan starts with a 14-day free trial, once per account, with no card needed to start. Plans are month to month. Calls keep being answered past your included minutes; extra minutes go on your next invoice. - [Add-ons and the bundle discount](https://vocenya.com/help/account-and-billing/add-ons-and-bundle-discount.md): Add-ons extend your plan: GH Live agents, HIPAA mode, GH Phone, website chat and your own voice. Buy several and the bundle discount takes a percentage off the add-ons. Change them in Billing. - [Update your card, see invoices or cancel](https://vocenya.com/help/account-and-billing/update-card-invoices-cancel.md): In Billing, tap Manage card, invoices and cancellation. Stripe’s secure page lets you change your card, download invoices and cancel. Cancelling ends your plan at the end of the period you paid for. - [What happens when a payment fails](https://vocenya.com/help/account-and-billing/failed-payments.md): If a payment fails, we email you and your receptionist keeps answering while the card is retried. Update your card soon: if it is still unpaid after 21 days, service stops until you pay. - [Add your team](https://vocenya.com/help/account-and-billing/add-your-team.md): Owners and managers invite people by email from Team. Each person signs in with their own email and password. Choose Owner, Manager, Staff or Billing. Team members are free up to your plan's limit: 3 on Value and Starter, 10 on Growth and no limit on Pro. People invited but not joined yet count too. - [HIPAA mode](https://vocenya.com/help/account-and-billing/hipaa-mode.md): HIPAA mode is for healthcare practices. We sign a business associate agreement (BAA) with you, your receptionist uses BAA-covered voices, and alerts leave out callers’ details. It is $150 a month. - [Connect your calendar](https://vocenya.com/help/integrations/connect-your-calendar.md): Connect Google Calendar, Microsoft Outlook, Acuity Scheduling, Calendly or Cal.com on the Integrations page. Your receptionist then offers callers open times and books them in. - [Connect your CRM or field-service software](https://vocenya.com/help/integrations/connect-your-crm.md): Connect HubSpot, Salesforce, Jobber, Housecall Pro or ServiceTitan on the Integrations page and turn on Push new callers. Every caller your receptionist captures is created there automatically. - [Zapier, Make and Pipedream](https://vocenya.com/help/integrations/zapier-make-pipedream.md): Automation platforms connect Vocenya to other apps. You connect with an API key from the Developers page. Triggers include new lead, call completed, missed call and new booking. The Zapier app is coming soon. - [Slack and Notion](https://vocenya.com/help/integrations/slack-and-notion.md): Slack posts alerts to one channel: new leads, missed calls, chats waiting for a person, bookings and messages taken. Notion adds a row to a database for new leads, completed calls and bookings. - [Connect your Shopify store](https://vocenya.com/help/integrations/connect-your-shopify-store.md): Two ways to connect Shopify: install the Vocenya app from the Shopify App Store, or make a small custom app and paste its details on the Integrations page. Either way your receptionist checks your live catalog, sends checkout links, looks up orders and knows your policies. - [Install and sign in to the app](https://vocenya.com/help/mobile-app/install-and-sign-in.md): Sign in to the Vocenya app with the same email and password you use on the website, or with Apple or Google where the app offers them. The app shows your calls, leads, bookings and chats. - [Take handed-off calls in the app](https://vocenya.com/help/mobile-app/take-calls-in-the-app.md): Add yourself to Team calls (under Call handling on the website) with Ring in the Vocenya app, then open the Calls tab in the app once. When your receptionist passes you a caller, the app rings while it is open. Accept, and you hear a short briefing first. - [App notifications](https://vocenya.com/help/mobile-app/app-notifications.md): The app alerts you to missed calls, new leads, call summaries, chats waiting for a person and more. Choose them in Settings, Notifications. Quiet hours make alerts silent, except urgent ones if you allow them. ## AI tools directory - [AI tools for small businesses, compared honestly](https://vocenya.com/ai-tools.md): An honest directory of AI receptionists, AI texting agents, AI web chat and answering services, with published prices and features sourced and dated. - [How we compare AI tools](https://vocenya.com/ai-tools/methodology.md): How Vocenya picks, orders, verifies and updates the AI tools in its directory, our conflict of interest as a vendor, and how to send a correction. - [AI receptionists compared](https://vocenya.com/ai-tools/ai-receptionists.md): Compare AI receptionists and AI phone agents side by side: published prices, trials, booking, call transfer, HIPAA and languages, each fact sourced and dated. - [AI SMS and texting agents compared](https://vocenya.com/ai-tools/ai-sms-agents.md): Compare AI SMS agents that text with your leads and customers: published prices, trials, booking and web chat, every fact sourced from the vendor and dated. - [AI web chat for small businesses, compared](https://vocenya.com/ai-tools/ai-web-chat.md): Compare AI website chat tools for small businesses: published prices, free plans, human handoff, texting and booking, with every fact sourced and dated. - [Live answering services compared](https://vocenya.com/ai-tools/answering-services.md): Compare live answering services and virtual receptionists on published prices, trials, booking, transfers and languages, sourced and dated, plus the AI option. - [AI receptionists for dental offices](https://vocenya.com/ai-tools/ai-receptionists/for/dentists.md): AI receptionists for dental offices compared on what a practice needs: a signed BAA for HIPAA, appointment booking, transfers and Spanish, every fact sourced. - [AI receptionists for home service businesses](https://vocenya.com/ai-tools/ai-receptionists/for/home-services.md): AI receptionists for plumbers, HVAC, electricians and contractors compared on job booking, Jobber, Housecall Pro and ServiceTitan links, transfers and price. - [AI receptionists for law firms](https://vocenya.com/ai-tools/ai-receptionists/for/law-firms.md): AI receptionists for law firms compared on intake: transfers to an attorney, consultation booking, Spanish, published prices, and the live answering option. - [AI SMS agents for med spas](https://vocenya.com/ai-tools/ai-sms-agents/for/med-spas.md): AI texting agents for med spas compared: two-way SMS, booking, HIPAA or BAA statements, published prices and trials, with every fact sourced and dated. - [AI receptionists for property management](https://vocenya.com/ai-tools/ai-receptionists/for/property-management.md): AI receptionists for property management compared on after-hours maintenance transfers, Spanish for tenants, showing bookings, published prices and trials. - [AI receptionists for New Jersey businesses](https://vocenya.com/ai-tools/ai-receptionists/new-jersey.md): Compare AI receptionists for New Jersey: call-recording consent under NJ law, Spanish-speaking callers, area codes, and sourced vendor prices and features. - [AI receptionists for New York businesses](https://vocenya.com/ai-tools/ai-receptionists/new-york.md): Compare AI receptionists for New York City businesses: NY call-recording law, the SHIELD Act, outbound call consent, and sourced vendor prices and features. - [AgentZap alternatives](https://vocenya.com/ai-tools/agentzap/alternatives.md): AgentZap alternatives compared on published facts: pricing basis, setup fees, free trials, booking, transfers, HIPAA and Spanish, each linked to its source. - [AnswerConnect alternatives](https://vocenya.com/ai-tools/answerconnect/alternatives.md): AnswerConnect alternatives compared on published facts: answering services and AI receptionists with published prices, trials, booking, transfers and Spanish. - [FrontDesk (frontdesk.care) alternatives](https://vocenya.com/ai-tools/frontdesk-care/alternatives.md): FrontDesk (frontdesk.care) alternatives compared on published facts: minutes, overage, trials, BAAs, booking, Spanish and transfers, each linked to its source. - [Goodcall alternatives](https://vocenya.com/ai-tools/goodcall/alternatives.md): Goodcall alternatives compared on published facts: pricing basis, trials, booking, transfers, HIPAA and Spanish, each fact sourced and dated. - [MedReception AI alternatives](https://vocenya.com/ai-tools/medreception/alternatives.md): MedReception AI alternatives compared on published facts: plan prices, BAAs, free trials, booking, Spanish and transfers, each linked to its source and dated. - [Moneypenny alternatives](https://vocenya.com/ai-tools/moneypenny/alternatives.md): Moneypenny alternatives compared on published facts: per-call AI plans, free trials, booking, transfers, HIPAA and Spanish, each linked to its source. - [My AI Front Desk alternatives](https://vocenya.com/ai-tools/my-ai-front-desk/alternatives.md): My AI Front Desk alternatives compared on published facts: prices and billing, trials, booking, transfers, texting, HIPAA and languages, sourced and dated. - [Ruby alternatives: live and AI receptionists](https://vocenya.com/ai-tools/ruby/alternatives.md): Alternatives to Ruby’s live virtual receptionists, compared on published facts: other answering services and AI receptionists, prices, trials and transfers. - [Smith.ai alternatives](https://vocenya.com/ai-tools/smith-ai/alternatives.md): Smith.ai alternatives compared on published facts: pricing basis, free plans and trials, booking, transfers, HIPAA and Spanish, each linked to its source. - [Voksha alternatives](https://vocenya.com/ai-tools/voksha/alternatives.md): Voksha alternatives compared on published facts: per-call or per-minute pricing, languages by plan, booking, transfers and BAAs, each linked to its source. - [AgentZap vs Vocenya](https://vocenya.com/ai-tools/agentzap.md): AgentZap and Vocenya side by side: per-minute pricing, setup fees, contracts, channels, HIPAA and human backup, each AgentZap fact linked to its source. - [Allo](https://vocenya.com/ai-tools/allo.md): Allo reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [AnswerConnect](https://vocenya.com/ai-tools/answerconnect.md): AnswerConnect reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Bland AI](https://vocenya.com/ai-tools/bland-ai.md): Bland AI reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Chatbase](https://vocenya.com/ai-tools/chatbase.md): Chatbase reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Crisp](https://vocenya.com/ai-tools/crisp.md): Crisp reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Dialzara](https://vocenya.com/ai-tools/dialzara.md): Dialzara reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [FrontDesk (frontdesk.care) vs Vocenya](https://vocenya.com/ai-tools/frontdesk-care.md): FrontDesk (frontdesk.care) and Vocenya side by side: minutes, overage, trial, texting, chat, BAA and Spanish, each FrontDesk fact linked to its source. - [Goodcall](https://vocenya.com/ai-tools/goodcall.md): Goodcall reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Hatch](https://vocenya.com/ai-tools/hatch.md): Hatch reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Intercom](https://vocenya.com/ai-tools/intercom-fin.md): Intercom reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [MedReception AI vs Vocenya](https://vocenya.com/ai-tools/medreception.md): MedReception AI and Vocenya side by side: managed plans, minutes, BAA, EMR integrations, languages and after-hours coverage, each fact sourced and dated. - [Moneypenny vs Vocenya](https://vocenya.com/ai-tools/moneypenny.md): Moneypenny and Vocenya side by side: per-call AI plans, human receptionists, contracts, Spanish, HIPAA and demos, each Moneypenny fact sourced and dated. - [My AI Front Desk](https://vocenya.com/ai-tools/my-ai-front-desk.md): My AI Front Desk reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Podium](https://vocenya.com/ai-tools/podium.md): Podium reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Retell AI](https://vocenya.com/ai-tools/retell-ai.md): Retell AI reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Rosie](https://vocenya.com/ai-tools/rosie.md): Rosie reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Ruby](https://vocenya.com/ai-tools/ruby.md): Ruby reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Sameday AI](https://vocenya.com/ai-tools/sameday.md): Sameday AI reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Smith.ai vs Vocenya](https://vocenya.com/ai-tools/smith-ai.md): Smith.ai and Vocenya side by side: per-call AI plans, human escalation, contracts, Spanish, HIPAA and channels, each Smith.ai fact sourced and dated. - [Synthflow](https://vocenya.com/ai-tools/synthflow.md): Synthflow reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Tidio](https://vocenya.com/ai-tools/tidio-lyro.md): Tidio reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Upfirst](https://vocenya.com/ai-tools/upfirst.md): Upfirst reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Vapi](https://vocenya.com/ai-tools/vapi.md): Vapi reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Vocenya (our product)](https://vocenya.com/ai-tools/vocenya.md): Vocenya reviewed: published pricing, trial, booking, call transfer, HIPAA, languages and integrations, each fact linked to its source and dated. - [Voksha vs Vocenya](https://vocenya.com/ai-tools/voksha.md): Voksha and Vocenya side by side: per-call pricing, plans, languages, HIPAA, booking and human backup, each Voksha fact linked to its source and dated. - [WebFront AI vs Vocenya](https://vocenya.com/ai-tools/webfront-ai.md): WebFront AI and Vocenya side by side: setup fees, monthly minutes, booking, languages and contracts, each WebFront AI fact linked to its source and dated. ## Developers - [Developers: API, webhooks and MCP servers](https://vocenya.com/developers.md): Vocenya developer API: a REST API with scoped organization keys, signed webhooks for leads, calls and bookings, and MCP servers for AI assistants like Claude. Page: https://vocenya.com/developers - [Developer docs](https://vocenya.com/docs/llms.txt): guides, the full API reference, webhooks, live chat and MCP, every page as Markdown (llms.txt for the docs). Site: https://vocenya.com/docs - [API reference](https://vocenya.com/docs/reference.md): the Vocenya REST API at https://vocenya.com/api/public/v1, authenticated with organization API keys (Authorization: Bearer). - [All developer docs in one file](https://vocenya.com/docs/llms-full.txt) - [OpenAPI specification](https://vocenya.com/docs/api.json) - [Platform MCP server](https://vocenya.com/mcp/platform): streamable HTTP; tools over your account data; requires an organization API key as a Bearer token. - [Site MCP server](https://vocenya.com/mcp/site): streamable HTTP; public and read-only; pricing, industries, services, locations and guides; no key needed. - [Docs MCP server](https://vocenya.com/mcp/docs): streamable HTTP; public and read-only; searches the developer docs and returns endpoints with code samples; no key needed. - [How agents authenticate (auth.md)](https://vocenya.com/auth.md): organization API keys with scopes, created by an account owner, or OAuth for the platform MCP server. - [Agent skills](https://vocenya.com/.well-known/agent-skills/index.json): skills for the Vocenya API and for Vocenya product facts. - [Add the website live chat (for AI site builders)](https://vocenya.com/developers/chat-install.md): the one script tag, where it goes in each framework, Content Security Policy sources and the JavaScript API. Each business also has its own copy with its key at /chat/{site key}/install.md. ## Optional - [Full content in one file](https://vocenya.com/llms-full.txt) - [Author: antony-boguslavskiy](https://vocenya.com/authors/antony-boguslavskiy.md)