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The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. 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The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. 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\"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-04444468-9af0-4002-8ad8-34a271911353" }, { "id": "6318c851-0596-43be-9581-0443633789ab", "name": "Similar entity is already present", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/purge-inactive-entities?nextStartId=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", "purge-inactive-entities" ], "query": [ { "description": "This is the entity ID from which items for the next purge batch with be selected.", "key": "nextStartId", "value": "" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-6318c851-0596-43be-9581-0443633789ab" }, { "id": "05495d4b-eb26-411d-ad8e-c3942d081e93", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/purge-inactive-entities?nextStartId=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", "purge-inactive-entities" ], "query": [ { "description": "This is the entity ID from which items for the next purge batch with be selected.", "key": "nextStartId", "value": "" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-05495d4b-eb26-411d-ad8e-c3942d081e93" }, { "id": "a4cbc62c-c800-4fcc-9b1a-47f0f39938ff", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/purge-inactive-entities?nextStartId=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", "purge-inactive-entities" ], "query": [ { "description": "This is the entity ID from which items for the next purge batch with be selected.", "key": "nextStartId", "value": "" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-a4cbc62c-c800-4fcc-9b1a-47f0f39938ff" } ], "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-7a471ea7-fac3-4b2b-8ee4-275c7b2f9999" } ], "id": "d416cf0e-d182-45e6-8825-cfa80f73c7a9", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-d416cf0e-d182-45e6-8825-cfa80f73c7a9" }, { "name": "{id}", "item": [ { "name": "incoming-references", "item": [ { "name": "List references for a specific Desktop Profile", "id": "2bce5709-daab-4b76-acc8-63d50754956d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "id": "f74ffe8b-2dca-4eb0-b82e-7a2bddd3a893", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "eee168d4-6ec5-48e4-97dc-0006b5349847", "key": "id", "value": "", "description": "(Required) ID of this contact center resource." } ] }, "description": "Retrieve a list of all entities that have reference to an existing Desktop Profile by ID in a given organization." }, "response": [ { "id": "bcdb1cf1-118b-4243-84d7-74ef982e221d", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "*/*" } ], "cookie": [], "responseTime": null, "body": "{\n \"description\": \"\",\n \"meta\": {\n \"orgid\": \"Bb9D586d60c5-ec8a1988deB6b9Ec7d70\",\n \"page\": \"\",\n \"pageSize\": \"\",\n \"totalPages\": \"\",\n \"totalRecords\": \"\",\n \"links\": {},\n \"referencedEntities\": [\n \"\",\n \"\"\n ],\n \"currentEntity\": \"\"\n },\n \"data\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"additionalAttributes\": {\n \"sunt95\": \"\",\n \"dolore4\": \"\"\n },\n \"createdDate\": \"\",\n \"lastModifiedDate\": \"\",\n \"version\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"additionalAttributes\": {\n \"laboris__7\": \"\",\n \"ut_ed\": \"\",\n \"aliquip58\": \"\"\n },\n \"createdDate\": \"\",\n \"lastModifiedDate\": \"\",\n \"version\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-bcdb1cf1-118b-4243-84d7-74ef982e221d" }, { "id": "f0b8e198-7b55-4207-9422-ec1c622f229d", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-f0b8e198-7b55-4207-9422-ec1c622f229d" }, { "id": "6028d402-6e9e-43ee-8c1a-60bcca8aeeaa", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-6028d402-6e9e-43ee-8c1a-60bcca8aeeaa" }, { "id": "1faf8080-714e-49f6-b7a7-5cf0c2fe4ce4", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-1faf8080-714e-49f6-b7a7-5cf0c2fe4ce4" }, { "id": "d4afcb09-ed17-4fcb-9563-377ab1fc5686", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-d4afcb09-ed17-4fcb-9563-377ab1fc5686" }, { "id": "ec787680-e0bc-4531-bc8a-a894e77d9bba", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-ec787680-e0bc-4531-bc8a-a894e77d9bba" } ], "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-2bce5709-daab-4b76-acc8-63d50754956d" } ], "id": "40e5e551-d37f-4459-9dde-4da95bde3215", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-40e5e551-d37f-4459-9dde-4da95bde3215" }, { "name": "Get specific Desktop Profile by ID", "id": "8610cb7d-0efa-49e3-801e-bd0bc52f4bb3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "id": "664c31a7-edf5-4ca6-97ad-d20df9ef8dc8", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "f7bf1d6c-e945-44b6-9b3c-2338f4e4087c", "key": "id", "value": "", "description": "(Required) Resource ID of the Desktop Profile." } ] }, "description": "Retrieve an existing Desktop Profile by ID in a given organization." }, "response": [ { "id": "52e6192e-1806-4d59-861a-c6e3a8553d20", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "*/*" } ], "cookie": [], "responseTime": null, "body": "{\n \"accessBuddyTeam\": \"SPECIFIC\",\n \"accessEntryPoint\": \"SPECIFIC\",\n \"accessIdleCode\": \"ALL\",\n \"accessQueue\": \"PROVISIONED_VALUE\",\n \"accessWrapUpCode\": \"SPECIFIC\",\n \"active\": \"\",\n \"agentDNValidation\": \"ALL\",\n \"name\": \"5R\u180eK\u205f)\\rU\u180eg\",\n \"parentType\": \"ORGANIZATION\",\n \"organizationId\": \"7d6E67898db1cFC06CBC-DbBF7aCe6b72\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"viewableStatistics\": {\n \"accessQueueStats\": \"ALL\",\n \"accessTeamStats\": \"PROVISIONED_VALUE\",\n \"organizationId\": \"FF2F4050Cb2c-Aa3b-eB4e1Ed4ff45d53a\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-52e6192e-1806-4d59-861a-c6e3a8553d20" }, { "id": "75194a2b-8799-4765-8a2e-0cf10ca2aa95", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-75194a2b-8799-4765-8a2e-0cf10ca2aa95" }, { "id": "c4832bec-707f-4f48-b1d7-740fe56bcfc6", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-c4832bec-707f-4f48-b1d7-740fe56bcfc6" }, { "id": "2711239c-1914-4fca-aa20-70d4bc4a4c22", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-2711239c-1914-4fca-aa20-70d4bc4a4c22" }, { "id": "44822700-5cea-42d6-9100-47ff53931b49", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-44822700-5cea-42d6-9100-47ff53931b49" }, { "id": "4999e916-1022-40c8-89a5-7646e282779f", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ 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"createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-8adbbd9c-6b5a-4d79-864b-4eb53e46bc56" }, { "id": "6a4299bb-493d-4bfb-9a75-938b2c5260df", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-6a4299bb-493d-4bfb-9a75-938b2c5260df" }, { "id": "98330057-f282-4b02-953a-71e6548e5bfb", "name": "Resource referred in other entity(s). Please get all the reference entities info by invoking Get incoming-references api.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Precondition Failed", "code": 412, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-98330057-f282-4b02-953a-71e6548e5bfb" }, { "id": "dde4de1c-ef41-4238-8356-7933d6712a85", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-dde4de1c-ef41-4238-8356-7933d6712a85" }, { "id": "2626e32c-ac15-4373-92bc-c934c83be1fc", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-2626e32c-ac15-4373-92bc-c934c83be1fc" } ], "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-ba032a8c-5766-4c12-9f7b-d48a4a0733f7" }, { "name": "Delete specific Desktop Profile by ID", "id": "c2887179-31bf-413b-8356-3db5705d8d47", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "id": "9961682d-16b3-48bc-8c68-1318e1f9420f", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "9e130c3c-ff78-4989-8c01-88a6ea638435", "key": "id", "value": "", "description": "(Required) Resource ID of the Desktop Profile." } ] }, "description": "Delete an existing Desktop Profile by ID in a given organization." }, "response": [ { "id": "5f45c259-4ac2-4d4f-868c-93d2a9f3eca3", "name": "No Content", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-5f45c259-4ac2-4d4f-868c-93d2a9f3eca3" }, { "id": "2da3b27b-a769-4bb2-a016-a48867d7e0fb", "name": "Unauthorized Operation", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-2da3b27b-a769-4bb2-a016-a48867d7e0fb" }, { "id": "159ff337-86a8-4ba6-bb66-247a5dafe192", "name": "Operation is forbidden", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-159ff337-86a8-4ba6-bb66-247a5dafe192" }, { "id": "6848054f-9fa8-4cff-872b-a1bec8cd9f1a", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-6848054f-9fa8-4cff-872b-a1bec8cd9f1a" }, { "id": "24e5468f-cb29-48e4-b476-ed49d6e14330", "name": "Resource referred in other entity(s). Please get all the reference entities info by invoking Get incoming-references api.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Precondition Failed", "code": 412, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-24e5468f-cb29-48e4-b476-ed49d6e14330" }, { "id": "5e634ab7-4333-48a0-8933-d9a729472c86", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-5e634ab7-4333-48a0-8933-d9a729472c86" }, { "id": "4301e678-9474-47de-b7b8-749ce65ee5ad", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-4301e678-9474-47de-b7b8-749ce65ee5ad" } ], "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-c2887179-31bf-413b-8356-3db5705d8d47" } ], "id": "f4aa2909-ef2b-4214-86a3-03e51599069e", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-f4aa2909-ef2b-4214-86a3-03e51599069e" }, { "name": "List Desktop Profile(s)", "id": "12cc24eb-e706-4ea3-a476-fb25fffeaadf", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "id": "bf8091b1-41f2-46af-9465-6eec1ef38770", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "Retrieve a list of Desktop Profile(s) in a given organization.\n Note: Array fields are removed from List API. If all fields are required please fetch Id's and use get-by-id API." }, "response": [ { "id": "2c09d1c6-78ac-48e6-ac1a-3080fbd0ae0d", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "*/*" } ], "cookie": [], "responseTime": null, "body": "[\n {\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"SPECIFIC\",\n \"accessIdleCode\": \"ALL\",\n \"accessQueue\": \"PROVISIONED_VALUE\",\n \"accessWrapUpCode\": \"ALL\",\n \"active\": \"\",\n \"agentDNValidation\": \"PROVISIONED_VALUE\",\n \"name\": \".s8f\",\n \"parentType\": \"ORGANIZATION\",\n \"organizationId\": \"1D8e2BeA16B5B6FcfB42217423468295\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"EXTENSION\",\n \"AGENT_DN\"\n ],\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"PROVISIONED_VALUE\",\n \"organizationId\": \"7bf1E57e-A1024e3d-b54fdf108Bf4bf85\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"ALL\",\n \"accessIdleCode\": \"PROVISIONED_VALUE\",\n \"accessQueue\": \"PROVISIONED_VALUE\",\n \"accessWrapUpCode\": \"ALL\",\n \"active\": \"\",\n \"agentDNValidation\": \"ALL\",\n \"name\": \"99RC\",\n \"parentType\": \"ORGANIZATION\",\n \"organizationId\": \"0d063FAbff9FA0Be-6Bff-2f3ECA06881F\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"EXTENSION\"\n ],\n \"viewableStatistics\": {\n \"accessQueueStats\": \"PROVISIONED_VALUE\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"42fC65aDCeb95334fc3e-f4fA5b8dbc16\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n]", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-2c09d1c6-78ac-48e6-ac1a-3080fbd0ae0d" }, { "id": "0da7f532-6762-44c2-997f-130c17c4ebcd", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-0da7f532-6762-44c2-997f-130c17c4ebcd" }, { "id": "b3057f58-a8fd-44ee-b76f-f061d545b17b", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-b3057f58-a8fd-44ee-b76f-f061d545b17b" }, { "id": "1fc4dce6-d5d8-4856-b445-41f0f5f296c9", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-1fc4dce6-d5d8-4856-b445-41f0f5f296c9" }, { "id": "6ab65388-c8d2-48ed-a2ae-a35f076c176e", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-6ab65388-c8d2-48ed-a2ae-a35f076c176e" }, { "id": "ae7417e0-b09f-47cf-8237-5a5428d48114", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-ae7417e0-b09f-47cf-8237-5a5428d48114" } ], "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-12cc24eb-e706-4ea3-a476-fb25fffeaadf" }, { "name": "Create a new Desktop Profile", "id": "01451f0e-7148-4e1d-a11d-020a88f638eb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "*/*" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "id": "db5181df-06dd-4ef2-8959-f4ce5f17835d", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "Create a new Desktop Profile in a given organization." }, "response": [ { "id": "f0a5f9bc-cfb4-462b-96eb-15b21a653543", "name": "Created", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "*/*" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "*/*" } ], "cookie": [], "responseTime": null, "body": "{\n \"accessBuddyTeam\": \"SPECIFIC\",\n \"accessEntryPoint\": \"SPECIFIC\",\n \"accessIdleCode\": \"ALL\",\n \"accessQueue\": \"PROVISIONED_VALUE\",\n \"accessWrapUpCode\": \"SPECIFIC\",\n \"active\": \"\",\n \"agentDNValidation\": \"ALL\",\n \"name\": \"5R\u180eK\u205f)\\rU\u180eg\",\n \"parentType\": \"ORGANIZATION\",\n \"organizationId\": \"7d6E67898db1cFC06CBC-DbBF7aCe6b72\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"viewableStatistics\": {\n \"accessQueueStats\": \"ALL\",\n \"accessTeamStats\": \"PROVISIONED_VALUE\",\n \"organizationId\": \"FF2F4050Cb2c-Aa3b-eB4e1Ed4ff45d53a\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-f0a5f9bc-cfb4-462b-96eb-15b21a653543" }, { "id": "03cdc66b-274c-4051-b5db-c45d33c0dd51", "name": "The request was invalid and cannot be served. An accompanying error message will explain further", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-03cdc66b-274c-4051-b5db-c45d33c0dd51" }, { "id": "fd07a244-2c2d-4825-b295-d7a41868af2d", "name": "Unauthorized Operation", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-fd07a244-2c2d-4825-b295-d7a41868af2d" }, { "id": "2b716937-950d-4a25-b79c-f30c4b01cb59", "name": "Operation is forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-2b716937-950d-4a25-b79c-f30c4b01cb59" }, { "id": "ce96e380-7b49-4a05-b41b-e63f0d7c112f", "name": "Similar entity is already present", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-ce96e380-7b49-4a05-b41b-e63f0d7c112f" }, { "id": "cab5abb8-6ab0-40ae-859c-6dd2e879ab51", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-cab5abb8-6ab0-40ae-859c-6dd2e879ab51" }, { "id": "ce15bbce-8b75-4e84-a60b-f6422ffc5d9c", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"accessBuddyTeam\": \"NONE\",\n \"accessEntryPoint\": \"NONE\",\n \"accessIdleCode\": \"NONE\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"PROVISIONED_VALUE\",\n \"active\": \"\",\n \"agentDNValidation\": \"SPECIFIC\",\n \"name\": \"H\u2002\",\n \"parentType\": \"ORGANIZATION\",\n \"viewableStatistics\": {\n \"accessQueueStats\": \"SPECIFIC\",\n \"accessTeamStats\": \"NONE\",\n \"organizationId\": \"E50d16d0A5AA-9BFf-c0AD-BAddDE7636BA\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"organizationId\": \"0AC9be1E-3d2c8d0d6AB9-802dEac2bF13\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"AGENT_DN\",\n \"BROWSER\"\n ],\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/agent-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "agent-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-ce15bbce-8b75-4e84-a60b-f6422ffc5d9c" } ], "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-01451f0e-7148-4e1d-a11d-020a88f638eb" } ], "id": "cc39cd95-022a-4c0d-8927-7cd85b934246", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-cc39cd95-022a-4c0d-8927-7cd85b934246" }, { "name": "v2", "item": [ { "name": "agent-profile", "item": [ { "name": "List Desktop Profile(s)", "id": "46a95be4-d238-4a3b-8327-9f0807aeb50c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/agent-profile?filter=&attributes=&search=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, autoWrapAfterSeconds, wrapUpCodes, idleCodes, queues, entryPoints, buddyTeams, dialPlans, agentDNValidationCriteria, agentDNValidationCriterions, loginVoiceOptions, viewableStatistics, thresholdRules, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(name, description)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"name\";value==\"Cisco\"\n- fields=in=(\"name\",\"description\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "id": "85fed973-3c28-42f7-961a-1ae7117cae0a", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "Retrieve a list of Desktop Profile(s) in a given organization.\n Note: Array fields are removed from List API. If all fields are required please fetch Id's and use get-by-id API." }, "response": [ { "id": "55f752f9-3b47-4ce5-85cb-9f6efadc422c", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "*/*" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/agent-profile?filter=&attributes=&search=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, autoWrapAfterSeconds, wrapUpCodes, idleCodes, queues, entryPoints, buddyTeams, dialPlans, agentDNValidationCriteria, agentDNValidationCriterions, loginVoiceOptions, viewableStatistics, thresholdRules, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(name, description)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"name\";value==\"Cisco\"\n- fields=in=(\"name\",\"description\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [ { "key": "Content-Type", "value": "*/*" } ], "cookie": [], "responseTime": null, "body": "{\n \"meta\": {\n \"orgid\": \"bC3bFB0d-ecF4BAeeB2bC-EBCaF91A4e14\",\n \"page\": \"\",\n \"pageSize\": \"\",\n \"totalPages\": \"\",\n \"totalRecords\": \"\",\n \"links\": {}\n },\n \"data\": [\n {\n \"accessBuddyTeam\": \"SPECIFIC\",\n \"accessEntryPoint\": \"ALL\",\n \"accessIdleCode\": \"SPECIFIC\",\n \"accessQueue\": \"NONE\",\n \"accessWrapUpCode\": \"SPECIFIC\",\n \"active\": \"\",\n \"agentDNValidation\": \"NONE\",\n \"name\": \"\u2008l7P_\",\n \"parentType\": \"ORGANIZATION\",\n \"organizationId\": \"966d4eeC-59d68Ac2-6e9c1dAadec2D1e3\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"agentDNValidationCriteria\": \"ALL\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"EXTENSION\",\n \"EXTENSION\"\n ],\n \"viewableStatistics\": {\n \"accessQueueStats\": \"ALL\",\n \"accessTeamStats\": \"ALL\",\n \"organizationId\": \"8C4dCbbC-dAaa-1aCaDBEd-fd54ffFFffBF\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"accessBuddyTeam\": \"PROVISIONED_VALUE\",\n \"accessEntryPoint\": \"SPECIFIC\",\n \"accessIdleCode\": \"SPECIFIC\",\n \"accessQueue\": \"SPECIFIC\",\n \"accessWrapUpCode\": \"ALL\",\n \"active\": \"\",\n \"agentDNValidation\": \"PROVISIONED_VALUE\",\n \"name\": \"W\u200a\u2008\\u000b\\t\",\n \"parentType\": \"ORGANIZATION\",\n \"organizationId\": \"E8A591CA6d5b-aA1A-d31EBfFfB91309dD\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"siteId\": \"\",\n \"screenPopup\": \"\",\n \"lastAgentRouting\": \"\",\n \"autoWrapUp\": \"\",\n \"autoAnswer\": \"\",\n \"autoWrapAfterSeconds\": \"\",\n \"agentAvailableAfterOutdial\": \"\",\n \"allowAutoWrapUpExtension\": \"\",\n \"wrapUpCodes\": [\n \"\",\n \"\"\n ],\n \"idleCodes\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"buddyTeams\": [\n \"\",\n \"\"\n ],\n \"consultToQueue\": \"\",\n \"outdialEnabled\": \"\",\n \"outdialEntryPointId\": \"\",\n \"outdialANIId\": \"\",\n \"addressBookId\": \"\",\n \"dialPlanEnabled\": \"\",\n \"dialPlans\": [\n \"\",\n \"\"\n ],\n \"timeoutDesktopInactivityCustomEnabled\": \"\",\n \"showUserDetailsMS\": \"\",\n \"stateSynchronizationMS\": \"\",\n \"showUserDetailsWebex\": \"\",\n \"stateSynchronizationWebex\": \"\",\n \"timeoutDesktopInactivityMins\": \"\",\n \"agentDNValidationCriteria\": \"SPECIFIC\",\n \"agentDNValidationCriterions\": [\n \"\",\n \"\"\n ],\n \"loginVoiceOptions\": [\n \"EXTENSION\",\n \"BROWSER\"\n ],\n \"viewableStatistics\": {\n \"accessQueueStats\": \"NONE\",\n \"accessTeamStats\": \"SPECIFIC\",\n \"organizationId\": \"DD5D1cf3-9EAb-1F65-953F-DEf3Fc78403F\",\n \"id\": \"\",\n \"version\": \"\",\n \"agentStats\": \"\",\n \"contactServiceQueues\": [\n \"\",\n \"\"\n ],\n \"loggedInTeamStats\": \"\",\n \"teams\": [\n \"\",\n \"\"\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"thresholdRules\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-55f752f9-3b47-4ce5-85cb-9f6efadc422c" }, { "id": "238e0b28-df85-42bf-8e85-03e1b55778ff", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/agent-profile?filter=&attributes=&search=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, autoWrapAfterSeconds, wrapUpCodes, idleCodes, queues, entryPoints, buddyTeams, dialPlans, agentDNValidationCriteria, agentDNValidationCriterions, loginVoiceOptions, viewableStatistics, thresholdRules, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(name, description)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"name\";value==\"Cisco\"\n- fields=in=(\"name\",\"description\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-238e0b28-df85-42bf-8e85-03e1b55778ff" }, { "id": "10f6aceb-3108-413e-b816-77fd88091f93", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/agent-profile?filter=&attributes=&search=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, autoWrapAfterSeconds, wrapUpCodes, idleCodes, queues, entryPoints, buddyTeams, dialPlans, agentDNValidationCriteria, agentDNValidationCriterions, loginVoiceOptions, viewableStatistics, thresholdRules, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(name, description)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"name\";value==\"Cisco\"\n- fields=in=(\"name\",\"description\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-10f6aceb-3108-413e-b816-77fd88091f93" }, { "id": "b77bfe1b-8eb6-4b61-b4b2-6546304bd0d8", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/agent-profile?filter=&attributes=&search=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, autoWrapAfterSeconds, wrapUpCodes, idleCodes, queues, entryPoints, buddyTeams, dialPlans, agentDNValidationCriteria, agentDNValidationCriterions, loginVoiceOptions, viewableStatistics, thresholdRules, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(name, description)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"name\";value==\"Cisco\"\n- fields=in=(\"name\",\"description\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-b77bfe1b-8eb6-4b61-b4b2-6546304bd0d8" }, { "id": "eb4b690c-9f43-4f4a-93db-a19b24c4dad6", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/agent-profile?filter=&attributes=&search=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, autoWrapAfterSeconds, wrapUpCodes, idleCodes, queues, entryPoints, buddyTeams, dialPlans, agentDNValidationCriteria, agentDNValidationCriterions, loginVoiceOptions, viewableStatistics, thresholdRules, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(name, description)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"name\";value==\"Cisco\"\n- fields=in=(\"name\",\"description\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-eb4b690c-9f43-4f4a-93db-a19b24c4dad6" }, { "id": "3f45d1e5-c41e-40a0-b2b1-911d579a651d", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/agent-profile?filter=&attributes=&search=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "agent-profile" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, autoWrapAfterSeconds, wrapUpCodes, idleCodes, queues, entryPoints, buddyTeams, dialPlans, agentDNValidationCriteria, agentDNValidationCriterions, loginVoiceOptions, viewableStatistics, thresholdRules, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported except ( wrapUpCodes,queues, idleCodes,entryPoints, buddyTeams, dialPlans, loginVoiceOptions, viewableStatistics, thresholdRules,agentDNValidationCriterions ) ", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(name, description)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"name\";value==\"Cisco\"\n- fields=in=(\"name\",\"description\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-3f45d1e5-c41e-40a0-b2b1-911d579a651d" } ], "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-46a95be4-d238-4a3b-8327-9f0807aeb50c" } ], "id": "2f8f468a-bf6f-4796-9d4a-ba70399ccb8c", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-2f8f468a-bf6f-4796-9d4a-ba70399ccb8c" } ], "id": "141b793a-9a0f-4313-b249-62620606c24c", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-141b793a-9a0f-4313-b249-62620606c24c" } ], "id": "796e4fe4-130e-43e9-9c84-f2e5d75d5e19", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-796e4fe4-130e-43e9-9c84-f2e5d75d5e19" } ], "id": "3a2a889c-afbc-4b18-8944-401cb49269f2", "createdAt": "2026-07-28T11:09:14.000Z", "updatedAt": "2026-07-28T11:09:14.000Z", "uid": "35240-3a2a889c-afbc-4b18-8944-401cb49269f2" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }