{ "info": { "_postman_id": "86d6db21-6b37-470e-9aef-dcfc2befeeec", "name": "Webex Admin Address Book Features: Call Queue API", "description": "The Webex Admin APIs provide comprehensive programmatic access to administrative functions for managing Webex organizations, users, licenses, and settings. These APIs enable automation of user provisioning, license assignment, compliance management, and audit event retrieval. Administrators can integrate with enterprise identity systems, enforce security policies, monitor usage, and streamline onboarding/offboarding processes. 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Temporary mandatory query parameter, used for performance reasons only and not a filter.", "key": "locationId", "value": "" }, { "description": "List available agents for this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Search based on name (user first and last name combination).", "key": "name", "value": "" }, { "description": "Search based on number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Order the available agents according to the designated fields. Up to three comma-separated sort order fields may be specified. Available sort fields are: `userId`, `fname`, `firstname`, `lname`, `lastname`, `dn`, and `extension`. Sort order can be added together with each field using a hyphen, `-`. Available sort orders are: `asc`, and `desc`.", "key": "order", "value": "" } ] }, "description": "List all available users, workspaces, or virtual lines that can be assigned as call queue agents.\n\nAvailable agents are users (excluding users with Webex Calling Standard license), workspaces, or virtual lines that can be assigned to a call queue. \nCalls from the call queue are routed to assigned agents based on configuration. \nAn agent can be assigned to one or more call queues and can be managed by supervisors.\n\nRetrieving this list requires a full, read-only or location administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "2af30a53-9087-4139-a837-38d05c983bd6", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/availableAgents?locationId=&orgId=&max=&start=&name=&phoneNumber=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", "availableAgents" ], "query": [ { "description": "(Required) The location ID of the call queue. 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Available sort orders are: `asc`, and `desc`.", "key": "order", "value": "" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a3a03db3-7a8a-4b24-82d0-a4c99d4d0c20" }, { "id": "cae4dee5-81bf-4c2f-9983-5ccd1c04cb08", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/availableAgents?locationId=&orgId=&max=&start=&name=&phoneNumber=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", "availableAgents" ], "query": [ { "description": "(Required) The location ID of the call queue. 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A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"settings\": [\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id/settings?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id", "settings" ], "query": [ { "description": "Update the settings of an agent in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify an agent that has Customer Assist license. 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If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"settings\": [\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id/settings?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id", "settings" ], "query": [ { "description": "Update the settings of an agent in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify an agent that has Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-45343d13-dd01-4444-a123-a1cede88a182" }, { "id": "50000178-610e-4d12-b1fe-30167be63624", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"settings\": [\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id/settings?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id", "settings" ], "query": [ { "description": "Update the settings of an agent in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify an agent that has Customer Assist license. 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Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"settings\": [\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id/settings?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id", "settings" ], "query": [ { "description": "Update the settings of an agent in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify an agent that has Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-14694bfb-4431-42fd-85f3-0c2e54276c05" }, { "id": "657c396d-5fbd-4d0a-a7b3-fd2c15f9cfd4", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"settings\": [\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"queueId\": \"\",\n \"joinEnabled\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id/settings?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id", "settings" ], "query": [ { "description": "Update the settings of an agent in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify an agent that has Customer Assist license. 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This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" }, { "description": "(Required) Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "(Required) Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" } ], "variable": [ { "id": "fa2e1b88-af80-436a-b668-f244033c8ba1", "key": "id", "value": "", "description": "(Required) Retrieve call queue agents with this identifier." } ] }, "description": "Retrieve details of a particular Call queue agent based on the agent ID.\n\nAgents can be users, workplace or virtual lines assigned to a call queue. Calls from the call queue are routed to agents based on configuration. \nAn agent can be assigned to one or more call queues and can be managed by supervisors.\n\nRetrieving a call queue agent's details require a full or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`.\n\n**Note**: The agent's `type` returned in the response and in the decoded value of the agent's `id`, is always of type `PEOPLE`, even if the agent is a workspace or virtual line. This` will be corrected in a future release." }, "response": [ { "id": "1d9216a9-504c-4fe4-947e-583dbd7b4191", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id?orgId=&hasCxEssentials=&max=&start=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id" ], "query": [ { "description": "Retrieve call queue agents from this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to view the details of an agent with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" }, { "description": "(Required) Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "(Required) Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"agent\": {\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"location\": {\n \"name\": \"\",\n \"id\": \"\"\n },\n \"type\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"esn\": \"\"\n },\n \"queues\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"routingPrefix\": \"\",\n \"locationId\": \"\",\n \"locationName\": \"\",\n \"joinEnabled\": \"\",\n \"phoneNumber\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"routingPrefix\": \"\",\n \"locationId\": \"\",\n \"locationName\": \"\",\n \"joinEnabled\": \"\",\n \"phoneNumber\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-1d9216a9-504c-4fe4-947e-583dbd7b4191" }, { "id": "73f50a44-e112-46f4-b747-b08e2080f4d5", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id?orgId=&hasCxEssentials=&max=&start=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id" ], "query": [ { "description": "Retrieve call queue agents from this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to view the details of an agent with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" }, { "description": "(Required) Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "(Required) Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-73f50a44-e112-46f4-b747-b08e2080f4d5" }, { "id": "d7449d73-a324-4088-94b9-7f83deb06cb2", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id?orgId=&hasCxEssentials=&max=&start=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id" ], "query": [ { "description": "Retrieve call queue agents from this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to view the details of an agent with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" }, { "description": "(Required) Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "(Required) Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-d7449d73-a324-4088-94b9-7f83deb06cb2" }, { "id": "2622577b-ff29-4b1e-96a8-00984f1d8e4d", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id?orgId=&hasCxEssentials=&max=&start=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id" ], "query": [ { "description": "Retrieve call queue agents from this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to view the details of an agent with Customer Assist license. 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Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id?orgId=&hasCxEssentials=&max=&start=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id" ], "query": [ { "description": "Retrieve call queue agents from this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to view the details of an agent with Customer Assist license. 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For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents/:id?orgId=&hasCxEssentials=&max=&start=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents", ":id" ], "query": [ { "description": "Retrieve call queue agents from this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to view the details of an agent with Customer Assist license. 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This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" }, { "description": "(Required) Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "(Required) Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f181d2df-5e12-459f-8dab-7ece649b6b65" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-87ed395b-5ecb-4728-b076-d7108fe9a3f1" } ], "id": "062d2969-1800-4057-bc12-14151f7c7ec1", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-062d2969-1800-4057-bc12-14151f7c7ec1" }, { "name": "Read the List of Call Queue Agents with Customer Assist", "id": "b63dcc6e-7909-4cdf-b85b-98e11e483c71", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] }, "description": "List all Call Queues Agents for the organization.\n\nAgents can be users, workplace or virtual lines assigned to a call queue. Calls from the call queue are routed to agents based on configuration. \nAn agent can be assigned to one or more call queues and can be managed by supervisors.\n\nRetrieving this list requires a full or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`.\n\n**Note**: The decoded value of the agent's `id`, and the `type` returned in the response, are always returned as `PEOPLE`, even when the agent is a workspace or virtual line. This will be addressed in a future release." }, "response": [ { "id": "5cd261fe-e515-4a5c-98f1-b13218ffefbe", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "Link", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"queueCount\": \"\",\n \"locationCount\": \"\",\n \"joinCount\": \"\",\n \"unjoinCount\": \"\",\n \"location\": {\n \"name\": \"\",\n \"id\": \"\"\n },\n \"type\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"routingPrefix\": \"\",\n \"esn\": \"\"\n },\n {\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"queueCount\": \"\",\n \"locationCount\": \"\",\n \"joinCount\": \"\",\n \"unjoinCount\": \"\",\n \"location\": {\n \"name\": \"\",\n \"id\": \"\"\n },\n \"type\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"routingPrefix\": \"\",\n \"esn\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-5cd261fe-e515-4a5c-98f1-b13218ffefbe" }, { "id": "9e53b109-2cba-486e-87e5-5992fd6c8860", "name": "Bad Request: The request was invalid or cannot be otherwise served. 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For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-6e7f40ea-af68-495e-a6c1-2d4ae767049d" }, { "id": "f60bb716-f137-419a-a778-ec3051376798", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f60bb716-f137-419a-a778-ec3051376798" }, { "id": "59f7bbff-69e1-44b3-8faf-ff1e70596dc3", "name": 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"Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": 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A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-91fa93f4-8984-4684-997e-071e9c860b15" }, { "id": "17de4ccf-e010-40d9-9224-deea2114e69b", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-17de4ccf-e010-40d9-9224-deea2114e69b" }, { "id": "93fab6e4-49b9-43ec-acd0-acd6a1162331", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-93fab6e4-49b9-43ec-acd0-acd6a1162331" }, { "id": "ee4e2b96-b207-497a-89fd-327cda2007cb", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ee4e2b96-b207-497a-89fd-327cda2007cb" }, { "id": "f51b162e-9537-456a-8dea-7c21631cf6b2", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f51b162e-9537-456a-8dea-7c21631cf6b2" }, { "id": "a6e1195a-176a-49df-8948-ec15c5ee2f5c", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a6e1195a-176a-49df-8948-ec15c5ee2f5c" }, { "id": "1ce362cc-0409-4183-93e2-fda88e6af585", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues/agents?orgId=&locationId=&queueId=&max=&start=&name=&phoneNumber=&joinEnabled=&hasCxEssentials=&order=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues", "agents" ], "query": [ { "description": "List call queues agents in this organization.", "key": "orgId", "value": "" }, { "description": "Return only the call queue agents in this location.", "key": "locationId", "value": "" }, { "description": "Only return call queue agents with the matching queue ID.", "key": "queueId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the list of call queue agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the list of call queue agents that match the given phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only the list of call queue agents that match the given `joinEnabled` value.", "key": "joinEnabled", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" }, { "description": "Sort results alphabetically by call queue agent's name, in ascending or descending order.", "key": "order", "value": "" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-1ce362cc-0409-4183-93e2-fda88e6af585" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b63dcc6e-7909-4cdf-b85b-98e11e483c71" } ], "id": "0232a61f-f33d-4d9c-bcb1-8b541239f061", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-0232a61f-f33d-4d9c-bcb1-8b541239f061" }, { "name": "Read the List of Call Queues with Customer Assist", "id": "5d471d28-2cb9-45e5-8562-dee94bd2c05c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/queues?orgId=&locationId=&max=&start=&name=&phoneNumber=&departmentId=&departmentName=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues" ], "query": [ { "description": "Returns the list of call queues in this organization.", "key": "orgId", "value": "" }, { "description": "Returns the list of call queues in this location.", "key": "locationId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the call queues matching the given name.", "key": "name", "value": "" }, { "description": "Returns only the call queues matching the given primary phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only call queues matching the given department ID.", "key": "departmentId", "value": "" }, { "description": "Returns only call queues matching the given department name.", "key": "departmentName", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" } ] }, "description": "List all Call Queues for the organization.\n\nCall queues temporarily hold calls in the cloud, when all agents\nassigned to receive calls from the queue are unavailable. 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Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues?orgId=&locationId=&max=&start=&name=&phoneNumber=&departmentId=&departmentName=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues" ], "query": [ { "description": "Returns the list of call queues in this organization.", "key": "orgId", "value": "" }, { "description": "Returns the list of call queues in this location.", "key": "locationId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the call queues matching the given name.", "key": "name", "value": "" }, { "description": "Returns only the call queues matching the given primary phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only call queues matching the given department ID.", "key": "departmentId", "value": "" }, { "description": "Returns only call queues matching the given department name.", "key": "departmentName", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-654e64a3-e3d2-4db3-ba3d-00e750830511" }, { "id": "6a7533cf-f73d-49b5-bec8-e337799e5499", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/queues?orgId=&locationId=&max=&start=&name=&phoneNumber=&departmentId=&departmentName=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "queues" ], "query": [ { "description": "Returns the list of call queues in this organization.", "key": "orgId", "value": "" }, { "description": "Returns the list of call queues in this location.", "key": "locationId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the call queues matching the given name.", "key": "name", "value": "" }, { "description": "Returns only the call queues matching the given primary phone number or extension.", "key": "phoneNumber", "value": "" }, { "description": "Returns only call queues matching the given department ID.", "key": "departmentId", "value": "" }, { "description": "Returns only call queues matching the given department name.", "key": "departmentName", "value": "" }, { "description": "Returns only the list of call queues with Customer Assist license when `true`, otherwise returns the list of Customer Experience Basic call queues.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-6a7533cf-f73d-49b5-bec8-e337799e5499" }, { "id": "3a542dc1-3696-4542-83b5-392a950a9279", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. 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For example, a person may not be added to a room more than once.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-72714a24-993d-480e-a16a-fd1e58118c1a" }, { "id": "682aefbd-c35f-4d1a-b042-44578f5d5d34", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-682aefbd-c35f-4d1a-b042-44578f5d5d34" }, { "id": "6f4b625b-bcf0-469e-a5b6-49005872cfde", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-6f4b625b-bcf0-469e-a5b6-49005872cfde" }, { "id": "21598313-3fb0-46e9-b43a-c39cf3c52435", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-21598313-3fb0-46e9-b43a-c39cf3c52435" }, { "id": "cacc2989-949b-4b9a-a8e9-bd5b6acd3156", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-cacc2989-949b-4b9a-a8e9-bd5b6acd3156" }, { "id": "120773e9-faa9-481b-833c-1ea6dd4963f6", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-120773e9-faa9-481b-833c-1ea6dd4963f6" }, { "id": "2f93d32a-1c82-4476-b57c-b131f11f2c0c", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-2f93d32a-1c82-4476-b57c-b131f11f2c0c" }, { "id": "0102c389-b824-400c-b73e-38b5e982b525", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-0102c389-b824-400c-b73e-38b5e982b525" }, { "id": "3cdb85e1-1b70-4978-acc6-be34a3a73545", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-3cdb85e1-1b70-4978-acc6-be34a3a73545" }, { "id": "a968aaa3-c92e-43d5-ad0a-e1d09fb47331", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements/:fileName?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements", ":fileName" ], "query": [ { "description": "Delete call queue announcement from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "fileName" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a968aaa3-c92e-43d5-ad0a-e1d09fb47331" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-393daae3-1de7-45f0-adce-76518df42756" } ], "id": "72782763-0bfb-47ba-92ad-882e030b1c10", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-72782763-0bfb-47ba-92ad-882e030b1c10" }, { "name": "Read the List of Call Queue Announcement Files", "id": "756faea4-c1dd-4297-9035-b8e8cfaee425", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "52d62059-1138-4343-98ac-93c98445a639", "key": "locationId", "value": "", "description": "(Required) Location in which this call queue exists." }, { "id": "37324834-1a7a-4f5d-8d14-15ea231b7882", "key": "queueId", "value": "", "description": "(Required) Retrieve anouncement files for the call queue with this identifier." } ] }, "description": "List file info for all Call Queue announcement files associated with this Call Queue.\n\nCall Queue announcement files contain messages and music that callers hear while waiting in the queue. A call queue can be configured to play whatever subset of these announcement files is desired.\n\nRetrieving this list of files requires a full or read-only administrator or location administrator auth token with a scope of `spark-admin:telephony_config_read`.\n\nNote that uploading of announcement files via API is not currently supported, but is available via Webex Control Hub." }, "response": [ { "id": "e2378f9d-034e-4b74-a796-5813fb96ba47", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"announcements\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileSize\": \"\",\n \"mediaFileType\": \"WMA\",\n \"level\": \"ORGANIZATION\",\n \"isTextToSpeech\": \"\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"fileSize\": \"\",\n \"mediaFileType\": \"WAV\",\n \"level\": \"LOCATION\",\n \"isTextToSpeech\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e2378f9d-034e-4b74-a796-5813fb96ba47" }, { "id": "9caf3287-238f-45e3-890f-490dfa9d1a3a", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-9caf3287-238f-45e3-890f-490dfa9d1a3a" }, { "id": "253ad5ca-21de-499e-a19c-285722179a8b", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-253ad5ca-21de-499e-a19c-285722179a8b" }, { "id": "d4d593e3-6d6a-4745-a737-5619696f7262", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-d4d593e3-6d6a-4745-a737-5619696f7262" }, { "id": "b8232f1d-4153-4809-9eaf-0e292f60a854", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b8232f1d-4153-4809-9eaf-0e292f60a854" }, { "id": "a9eef046-0f4e-4b71-a33c-7086c8d876f0", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a9eef046-0f4e-4b71-a33c-7086c8d876f0" }, { "id": "0be9141e-b6cf-4790-8ee3-b46c3f34f840", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. 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If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-465d4b15-ec3b-4fa8-96b7-b6f7a377792a" }, { "id": "921d619c-2047-4d15-b48d-55585cff1ab8", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. 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Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-1c73c3cb-6868-44c0-a0d3-86ea9a92580a" }, { "id": "ef52a485-0e2c-4fac-b1a2-16796dfee190", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/announcements?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "announcements" ], "query": [ { "description": "Retrieve announcement files for a call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ef52a485-0e2c-4fac-b1a2-16796dfee190" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-756faea4-c1dd-4297-9035-b8e8cfaee425" } ], "id": "48d521c4-0fe1-44b1-b274-4eede3ff0556", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-48d521c4-0fe1-44b1-b274-4eede3ff0556" }, { "name": "callForwarding", "item": [ { "name": "selectiveRules", "item": [ { "name": "{ruleId}", "item": [ { "name": "Get Selective Call Forwarding Rule for a Call Queue", "id": "0641fcff-1048-4683-987c-038ea5caf96d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Retrieve call queue rule settings for this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "732ddb87-55e0-4f27-ad16-fd0a32a52380", "key": "locationId", "value": "", "description": "(Required) Location in which to call queue exists." }, { "id": "6568895e-9d4f-4c71-9523-d7db752052db", "key": "queueId", "value": "", "description": "(Required) Retrieve setting for a rule for this call queue." }, { "id": "fd65eaa9-3978-46ea-9aae-911619aae5aa", "key": "ruleId", "value": "", "description": "(Required) Call queue rule you are retrieving settings for." } ] }, "description": "Retrieve a Selective Call Forwarding Rule's settings for the designated Call Queue.\n\nA selective call forwarding rule for a call queue allows calls to be forwarded or not forwarded to the designated number, based on the defined criteria.\n\nNote that the list of existing call forward rules is available in the call queue's call forwarding settings.\n\nRetrieving a selective call forwarding rule's settings for a call queue requires a full or read-only administrator or location administrator auth token with a scope of `spark-admin:telephony_config_read`.\n\n**NOTE**: The Call Forwarding Rule ID will change upon modification of the Call Forwarding Rule name." }, "response": [ { "id": "550579c1-179d-4b68-947b-cb88cbeb9a60", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Retrieve call queue rule settings for this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "ruleId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\",\n \"id\": \"\",\n \"callsFrom\": {\n \"selection\": \"ANY\",\n \"customNumbers\": {\n \"privateNumberEnabled\": \"\",\n \"unavailableNumberEnabled\": \"\",\n \"numbers\": [\n \"\",\n \"\"\n ]\n }\n },\n \"callsTo\": {\n \"numbers\": [\n {\n \"type\": \"ALTERNATE\",\n \"phoneNumber\": \"\",\n \"extension\": \"\"\n },\n {\n \"type\": \"ALTERNATE\",\n \"phoneNumber\": \"\",\n \"extension\": \"\"\n }\n ]\n },\n \"enabled\": \"\",\n \"holidaySchedule\": \"\",\n \"businessSchedule\": \"\",\n \"forwardTo\": {\n \"selection\": \"FORWARD_TO_SPECIFIED_NUMBER\",\n \"phoneNumber\": \"\"\n }\n}", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-550579c1-179d-4b68-947b-cb88cbeb9a60" }, { "id": "144bf303-dce2-4570-aed7-17f605486d7d", "name": "Bad Request: The request was invalid or cannot be otherwise served. 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If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"enabled\": \"\",\n \"holidaySchedule\": \"\",\n \"businessSchedule\": \"\",\n \"forwardTo\": {\n \"selection\": \"FORWARD_TO_DEFAULT_NUMBER\",\n \"phoneNumber\": \"\"\n },\n \"callsFrom\": {\n \"selection\": \"CUSTOM\",\n \"customNumbers\": {\n \"privateNumberEnabled\": \"\",\n \"unavailableNumberEnabled\": \"\",\n \"numbers\": [\n \"\",\n \"\"\n ]\n }\n },\n \"callsTo\": {\n \"numbers\": [\n {\n \"type\": \"ALTERNATE\",\n \"phoneNumber\": \"\",\n \"extension\": \"\"\n },\n {\n \"type\": \"PRIMARY\",\n \"phoneNumber\": \"\",\n \"extension\": \"\"\n }\n ]\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Update call queue rule settings for this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "ruleId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-9772da7b-6222-4181-91e2-e1d08e595ee6" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a53a7ca6-7b5b-4e7d-9149-dd80e9dc8b76" }, { "name": "Delete a Selective Call Forwarding Rule for a Call Queue", "id": "9dea1d66-2678-4cb9-af15-0331b20effae", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Delete call queue rule from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "85ea477d-4142-4834-b6de-08f851caec5c", "key": "locationId", "value": "", "description": "(Required) Location in which this call queue exists." }, { "id": "fb2003f4-3471-490b-b70a-94fa38be64cb", "key": "queueId", "value": "", "description": "(Required) Delete the rule for this call queue." }, { "id": "fbbd4adf-d115-45f8-b5b7-4d13b3fc8b60", "key": "ruleId", "value": "", "description": "(Required) Call queue rule you are deleting." } ] }, "description": "Delete a Selective Call Forwarding Rule for the designated Call Queue.\n\nA selective call forwarding rule for a call queue allows calls to be forwarded or not forwarded to the designated number, based on the defined criteria.\n\nNote that the list of existing call forward rules is available in the call queue's call forwarding settings.\n\nDeleting a selective call forwarding rule for a call queue requires a full administrator or location administrator auth token with a scope of `spark-admin:telephony_config_write`.\n\n**NOTE**: The Call Forwarding Rule ID will change upon modification of the Call Forwarding Rule name." }, "response": [ { "id": "dc70aab6-e4a2-4bce-9026-368a05088140", "name": "No Content", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Delete call queue rule from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "ruleId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-dc70aab6-e4a2-4bce-9026-368a05088140" }, { "id": "f5213579-317c-4778-8822-13ff14105e68", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Delete call queue rule from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "ruleId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f5213579-317c-4778-8822-13ff14105e68" }, { "id": "38b7395e-3958-4160-9a3a-c0abaaebaa0c", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Delete call queue rule from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "ruleId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-38b7395e-3958-4160-9a3a-c0abaaebaa0c" }, { "id": "e71b55e7-63a8-4db6-8e5f-b425ff6e959b", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/selectiveRules/:ruleId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "selectiveRules", ":ruleId" ], "query": [ { "description": "Delete call queue rule from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" }, { "key": "ruleId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e71b55e7-63a8-4db6-8e5f-b425ff6e959b" }, { "id": "c55953f9-5572-41d8-812c-e3ff93460539", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. 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If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding/actions/switchMode/invoke?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding", "actions", "switchMode", "invoke" ], "query": [ { "description": "Switch operating mode as per normal operations for the `call queue` from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-9ad4736e-3815-4a22-bf27-85aed9688451" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-c814e225-eb8c-43c9-9070-fab672ee908a" } ], "id": "568c021b-b17f-448b-97e9-abd2e5c512c8", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-568c021b-b17f-448b-97e9-abd2e5c512c8" } ], "id": "5b6a7a55-de35-46b7-b39f-cacfa1b9ab1b", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-5b6a7a55-de35-46b7-b39f-cacfa1b9ab1b" } ], "id": "9e3d8e84-c33e-413a-9551-9111dcd09106", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-9e3d8e84-c33e-413a-9551-9111dcd09106" }, { "name": "Get Call Forwarding Settings for a Call Queue", "id": "23fe48a9-2d9e-4d02-b51d-9f7f14efb688", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Retrieve call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "81df6747-764b-4baa-87bd-623dcd395735", "key": "locationId", "value": "", "description": "(Required) Location in which this call queue exists." }, { "id": "3558ee76-e115-45db-9afe-d245fb10a02b", "key": "queueId", "value": "", "description": "(Required) Retrieve the call forwarding settings for this call queue." } ] }, "description": "Retrieve Call Forwarding settings for the specified Call Queue, including the list of call forwarding rules.\n\nThe call forwarding feature allows you to direct all incoming calls based on specific criteria that you define.\nBelow are the available options for configuring your call forwarding:\n1. 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"headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Update call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f69191cc-1a8a-46c2-9b6e-a2fb76532f1e" }, { "id": "a917c4d9-1a7f-4818-b355-feeecb9e286f", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": 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"url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Update call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a917c4d9-1a7f-4818-b355-feeecb9e286f" }, { "id": "d7cf003d-82de-4b45-98bd-217fe301a580", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. 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A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"callForwarding\": {\n \"always\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"selective\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"rules\": [\n {\n \"id\": \"\",\n \"enabled\": \"\"\n },\n {\n \"id\": \"\",\n \"enabled\": \"\"\n }\n ],\n \"operatingModes\": {\n \"enabled\": \"\",\n \"modes\": [\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n },\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n }\n ]\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Update call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-27f4a910-4c07-472c-9ed0-70e7e1642112" }, { "id": "e5eead8b-0235-42ce-a221-03bc35f43a69", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"callForwarding\": {\n \"always\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"selective\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"rules\": [\n {\n \"id\": \"\",\n \"enabled\": \"\"\n },\n {\n \"id\": \"\",\n \"enabled\": \"\"\n }\n ],\n \"operatingModes\": {\n \"enabled\": \"\",\n \"modes\": [\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n },\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n }\n ]\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Update call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e5eead8b-0235-42ce-a221-03bc35f43a69" }, { "id": "9db6d8c1-cf4f-4e5a-b690-d270a8fb24bf", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"callForwarding\": {\n \"always\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"selective\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"rules\": [\n {\n \"id\": \"\",\n \"enabled\": \"\"\n },\n {\n \"id\": \"\",\n \"enabled\": \"\"\n }\n ],\n \"operatingModes\": {\n \"enabled\": \"\",\n \"modes\": [\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n },\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n }\n ]\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Update call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-9db6d8c1-cf4f-4e5a-b690-d270a8fb24bf" }, { "id": "971f7ba3-ca51-4cbe-a9b4-69f0b7c52e15", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"callForwarding\": {\n \"always\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"selective\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"rules\": [\n {\n \"id\": \"\",\n \"enabled\": \"\"\n },\n {\n \"id\": \"\",\n \"enabled\": \"\"\n }\n ],\n \"operatingModes\": {\n \"enabled\": \"\",\n \"modes\": [\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n },\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n }\n ]\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Update call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-971f7ba3-ca51-4cbe-a9b4-69f0b7c52e15" }, { "id": "66fcf366-d0d9-44c9-a210-6e2cb1bc3c30", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"callForwarding\": {\n \"always\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"selective\": {\n \"enabled\": \"\",\n \"destination\": \"\",\n \"ringReminderEnabled\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n },\n \"rules\": [\n {\n \"id\": \"\",\n \"enabled\": \"\"\n },\n {\n \"id\": \"\",\n \"enabled\": \"\"\n }\n ],\n \"operatingModes\": {\n \"enabled\": \"\",\n \"modes\": [\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n },\n {\n \"normalOperationEnabled\": \"\",\n \"id\": \"\",\n \"forwardTo\": {\n \"selection\": \"DO_NOT_FORWARD\",\n \"destination\": \"\",\n \"destinationVoicemailEnabled\": \"\"\n }\n }\n ]\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/callForwarding?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "callForwarding" ], "query": [ { "description": "Update call queue forwarding settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-66fcf366-d0d9-44c9-a210-6e2cb1bc3c30" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-992acf03-95f6-4989-a579-70fabe460d05" } ], "id": 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If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/holidayService?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "holidayService" ], "query": [ { "description": "Retrieve call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-248e8fa2-5b91-477c-8f52-18f6675b297c" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ad7963b0-59f6-42e3-ba4f-8fbe23de80eb" }, { "name": "Update a Call Queue Holiday Service", "id": "182868b2-7902-4fc5-9323-d21576c2d7f3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"holidayServiceEnabled\": \"\",\n \"action\": \"TRANSFER\",\n \"holidayScheduleLevel\": \"LOCATION\",\n \"playAnnouncementBeforeEnabled\": \"\",\n \"audioMessageSelection\": \"CUSTOM\",\n \"holidayScheduleName\": \"\",\n \"transferPhoneNumber\": \"\",\n \"audioFiles\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WAV\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WMA\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/holidayService?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "holidayService" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "fbd703c3-3785-4572-84cd-d01e722def0e", "key": "locationId", "value": "", "description": "(Required) Location in which this call queue exists." }, { "id": "bfb96005-7041-4f6e-b7fb-c79b20b44619", "key": "queueId", "value": "", "description": "(Required) Update setting for the call queue with the matching ID." } ] }, "description": "Update the designated Call Queue Holiday Service.\n\nConfigure the call queue to route calls differently during the holidays.\n\nUpdating a call queue holiday service requires a full administrator or location administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "10599d54-387a-46a5-a943-c533d890f9c2", "name": "No Content", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"holidayServiceEnabled\": \"\",\n \"action\": \"TRANSFER\",\n \"holidayScheduleLevel\": \"LOCATION\",\n \"playAnnouncementBeforeEnabled\": \"\",\n \"audioMessageSelection\": \"CUSTOM\",\n \"holidayScheduleName\": \"\",\n \"transferPhoneNumber\": \"\",\n \"audioFiles\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WAV\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WMA\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/holidayService?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "holidayService" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-10599d54-387a-46a5-a943-c533d890f9c2" }, { "id": "90e779a6-7b77-468b-96d2-654259fd1c41", "name": "Bad Request: The request was invalid or cannot be otherwise served. 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If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/forcedForward?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "forcedForward" ], "query": [ { "description": "Retrieve call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-78e9ccc9-ea4d-4242-ad50-04f9ba339c5e" }, { "id": "17d3e4c8-3c1d-4c07-89c8-c09ebbe740f5", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/forcedForward?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "forcedForward" ], "query": [ { "description": "Retrieve call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-17d3e4c8-3c1d-4c07-89c8-c09ebbe740f5" }, { "id": "c8b2682c-bd68-4a99-af07-98edee00f2a6", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/forcedForward?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "forcedForward" ], "query": [ { "description": "Retrieve call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-c8b2682c-bd68-4a99-af07-98edee00f2a6" }, { "id": "218c8027-0c12-4467-9c93-6a7ec2ec612c", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/forcedForward?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "forcedForward" ], "query": [ { "description": "Retrieve call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-218c8027-0c12-4467-9c93-6a7ec2ec612c" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-6e2dd36a-6ae7-4969-b91e-a92652dd7864" }, { "name": "Update a Call Queue Forced Forward Service", "id": "62aa1f4b-a930-4a58-b5ad-aa909134aa07", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"forcedForwardEnabled\": \"\",\n \"playAnnouncementBeforeEnabled\": \"\",\n \"audioMessageSelection\": \"DEFAULT\",\n \"transferPhoneNumber\": \"\",\n \"audioFiles\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WMA\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"3GP\",\n \"level\": \"ENTITY\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/forcedForward?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "forcedForward" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "4b05a7b1-9a2b-4144-9dda-f34156df942f", "key": "locationId", "value": "", "description": "(Required) Location in which this call queue exists." }, { "id": "ec5d1aa7-bc15-4afd-b777-00dc2dc6f327", "key": "queueId", "value": "", "description": "(Required) Update setting for the call queue with the matching ID." } ] }, "description": "Update the designated Forced Forward Service.\n\nIf the option is enabled, then incoming calls to the queue are forwarded to the configured destination. 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Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"action\": \"RINGING\",\n \"audioMessageSelection\": \"DEFAULT\",\n \"transferPhoneNumber\": \"\",\n \"audioFiles\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"3GP\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WAV\",\n \"level\": \"ENTITY\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/strandedCalls?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "strandedCalls" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-bbce6ecf-cc92-4fd5-892c-0991440b1a85" }, { "id": "84742e96-3782-41a1-96bf-e59b1595772c", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"action\": \"RINGING\",\n \"audioMessageSelection\": \"DEFAULT\",\n \"transferPhoneNumber\": \"\",\n \"audioFiles\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"3GP\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WAV\",\n \"level\": \"ENTITY\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/strandedCalls?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "strandedCalls" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-84742e96-3782-41a1-96bf-e59b1595772c" }, { "id": "ef2ccc4f-941c-4a3f-b93a-828648270040", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"action\": \"RINGING\",\n \"audioMessageSelection\": \"DEFAULT\",\n \"transferPhoneNumber\": \"\",\n \"audioFiles\": [\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"3GP\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"fileName\": \"\",\n \"mediaFileType\": \"WAV\",\n \"level\": \"ENTITY\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/strandedCalls?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "strandedCalls" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ef2ccc4f-941c-4a3f-b93a-828648270040" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b6b5e61b-35c0-44cf-90ba-b4308d242b4f" } ], "id": "35918e85-b4e2-4c44-a770-b17458f6ecd5", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-35918e85-b4e2-4c44-a770-b17458f6ecd5" }, { "name": "Delete a Call Queue", "id": "b2fa200a-b8e1-4b1a-bfc2-8036f20f7f05", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "c4723370-5de4-48b3-ac8e-4a1d9cd0d88b", "key": "locationId", "value": "", "description": "(Required) Location from which to delete a call queue." }, { "id": "123cc8b0-c33a-429d-8063-eb32daea555e", "key": "queueId", "value": "", "description": "(Required) Delete the call queue with the matching ID." } ] }, "description": "Delete the designated Call Queue.\n\nCall queues temporarily hold calls in the cloud when all agents, which\ncan be users or agents, assigned to receive calls from the queue are\nunavailable. Queued calls are routed to an available agent when not on an\nactive call. Each call queue is assigned a Lead Number, which is a telephone\nnumber outside callers can dial to reach users assigned to the call queue.\nCall queues are also assigned an internal extension, which can be dialed\ninternally to reach users assigned to the call queue.\n\nDeleting a call queue requires a full administrator or location administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "36a51d6f-ae9c-408b-a283-0b1e3cbff921", "name": "No Content", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-36a51d6f-ae9c-408b-a283-0b1e3cbff921" }, { "id": "642ebaac-d2fb-4cb1-b1c6-3c192115b32b", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-642ebaac-d2fb-4cb1-b1c6-3c192115b32b" }, { "id": "36364fe9-a400-43c9-9e16-622811cdfb50", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-36364fe9-a400-43c9-9e16-622811cdfb50" }, { "id": "0ac7f7e1-bf59-4fbe-9701-0795e2b71e7d", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-0ac7f7e1-bf59-4fbe-9701-0795e2b71e7d" }, { "id": "df54203e-903c-4bcf-bbfd-38add121d6e1", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-df54203e-903c-4bcf-bbfd-38add121d6e1" }, { "id": "f92cfc80-5422-4565-a512-b3a5bbc78227", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f92cfc80-5422-4565-a512-b3a5bbc78227" }, { "id": "78d03f5a-84ee-46ee-af26-188a24380881", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-78d03f5a-84ee-46ee-af26-188a24380881" }, { "id": "c55fab1b-9cf5-46f8-86dd-54a3f4228f3a", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-c55fab1b-9cf5-46f8-86dd-54a3f4228f3a" }, { "id": "ea059fc8-0cfa-43a2-a0ad-2fcc05bd7744", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ea059fc8-0cfa-43a2-a0ad-2fcc05bd7744" }, { "id": "e0c9bc50-8b90-4acf-9b2a-3c1cc69ef5ec", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e0c9bc50-8b90-4acf-9b2a-3c1cc69ef5ec" }, { "id": "cc537cdd-fd7d-4d97-aea8-204ff5198958", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-cc537cdd-fd7d-4d97-aea8-204ff5198958" }, { "id": "dd4be35f-b275-43e3-b610-2a93d9a4595a", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-dd4be35f-b275-43e3-b610-2a93d9a4595a" }, { "id": "89858c20-1c61-4635-a290-c5a53b33638c", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-89858c20-1c61-4635-a290-c5a53b33638c" }, { "id": "a0d6f179-ea4f-434b-b559-859f451d1f39", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a0d6f179-ea4f-434b-b559-859f451d1f39" }, { "id": "81ecc222-e5de-4a2b-8a3b-43dff138ca74", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-81ecc222-e5de-4a2b-8a3b-43dff138ca74" }, { "id": "2a13474c-28f2-455d-b151-4eece1618230", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Delete the call queue from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-2a13474c-28f2-455d-b151-4eece1618230" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b2fa200a-b8e1-4b1a-bfc2-8036f20f7f05" }, { "name": "Get Details for a Call Queue with Customer Assist", "id": "350b4954-8ad7-4360-9c65-05f833438cb2", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Retrieves the details of a call queue in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true`, to view the details of a call queue with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "id": "a7b276e4-f2ca-408d-95fc-cbae400bcfd8", "key": "locationId", "value": "", "description": "(Required) Retrieves the details of a call queue in this location." }, { "id": "00d930e5-fcca-4bf6-958f-42423aec54c0", "key": "queueId", "value": "", "description": "(Required) Retrieves the details of call queue with this identifier." } ] }, "description": "Retrieve Call Queue details.\n\nCall queues temporarily hold calls in the cloud, when all agents assigned to receive calls from the queue are unavailable.\nQueued calls are routed to an available agent, when not on an active call. Each call queue is assigned a lead number, which is a telephone\nnumber that external callers can dial to reach the users assigned to the call queue. Call queues are also assigned an internal extension,\nwhich can be dialed internally to reach the users assigned to the call queue.\n\nRetrieving call queue details requires a full or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "3c762525-9f4e-4103-8b42-4e99e0a218ad", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Retrieves the details of a call queue in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true`, to view the details of a call queue with Customer Assist license. 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An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Retrieves the details of a call queue in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true`, to view the details of a call queue with Customer Assist license. 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For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Retrieves the details of a call queue in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true`, to view the details of a call queue with Customer Assist license. 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This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b886ff1b-a41f-411f-8bcf-544bb20c7aa7" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-350b4954-8ad7-4360-9c65-05f833438cb2" }, { "name": "Update a Call Queue", "id": "31195988-5a7f-4071-bbdc-5a1db8185962", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n }\n },\n \"enabled\": \"\",\n \"name\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"alternateNumberSettings\": {\n \"distinctiveRingEnabled\": \"\",\n \"alternateNumbers\": [\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n },\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n }\n ]\n },\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"UNIFORM\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowCallWaitingForAgentsEnabled\": \"\",\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n }\n ],\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "77edbad8-f2a8-4a00-bc15-2d4e775a748f", "key": "locationId", "value": "", "description": "(Required) Location in which this call queue exists." }, { "id": "cab7db62-ad26-443b-ae4d-e5de354ee8e3", "key": "queueId", "value": "", "description": "(Required) Update setting for the call queue with the matching ID." } ] }, "description": "Update the designated Call Queue.\n\nCall queues temporarily hold calls in the cloud when all agents, which\ncan be users or agents, assigned to receive calls from the queue are\nunavailable. Queued calls are routed to an available agent when not on an\nactive call. Each call queue is assigned a Lead Number, which is a telephone\nnumber outside callers can dial to reach users assigned to the call queue.\nCall queues are also assigned an internal extension, which can be dialed\ninternally to reach users assigned to the call queue.\n\nUpdating a call queue requires a full administrator or location administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "89c5905f-01e2-48af-bfc8-ed0b58f533cd", "name": "No Content", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n }\n },\n \"enabled\": \"\",\n \"name\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"alternateNumberSettings\": {\n \"distinctiveRingEnabled\": \"\",\n \"alternateNumbers\": [\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n },\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n }\n ]\n },\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"UNIFORM\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowCallWaitingForAgentsEnabled\": \"\",\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n }\n ],\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-89c5905f-01e2-48af-bfc8-ed0b58f533cd" }, { "id": "511f8921-a9e7-4423-b5e8-73c5aaea9762", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n }\n },\n \"enabled\": \"\",\n \"name\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"alternateNumberSettings\": {\n \"distinctiveRingEnabled\": \"\",\n \"alternateNumbers\": [\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n },\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n }\n ]\n },\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"UNIFORM\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowCallWaitingForAgentsEnabled\": \"\",\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n }\n ],\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-511f8921-a9e7-4423-b5e8-73c5aaea9762" }, { "id": "11cd3f1e-eaba-4b36-b3c1-c9bf21e4bcb9", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n }\n },\n \"enabled\": \"\",\n \"name\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"alternateNumberSettings\": {\n \"distinctiveRingEnabled\": \"\",\n \"alternateNumbers\": [\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n },\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n }\n ]\n },\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"UNIFORM\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowCallWaitingForAgentsEnabled\": \"\",\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n }\n ],\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-11cd3f1e-eaba-4b36-b3c1-c9bf21e4bcb9" }, { "id": "594078ca-9c0f-4dac-a26f-a365760952c8", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n }\n },\n \"enabled\": \"\",\n \"name\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"alternateNumberSettings\": {\n \"distinctiveRingEnabled\": \"\",\n \"alternateNumbers\": [\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n },\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n }\n ]\n },\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"UNIFORM\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowCallWaitingForAgentsEnabled\": \"\",\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n }\n ],\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-594078ca-9c0f-4dac-a26f-a365760952c8" }, { "id": "ecdac7a0-2fdd-427a-9266-5fc355ebb3e3", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n }\n },\n \"enabled\": \"\",\n \"name\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"alternateNumberSettings\": {\n \"distinctiveRingEnabled\": \"\",\n \"alternateNumbers\": [\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n },\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n }\n ]\n },\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"UNIFORM\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowCallWaitingForAgentsEnabled\": \"\",\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n }\n ],\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ecdac7a0-2fdd-427a-9266-5fc355ebb3e3" }, { "id": "e486141e-1518-4cb1-a09a-f5935fd3c4b6", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n }\n },\n \"enabled\": \"\",\n \"name\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"alternateNumberSettings\": {\n \"distinctiveRingEnabled\": \"\",\n \"alternateNumbers\": [\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n },\n {\n \"phoneNumber\": \"\",\n \"ringPattern\": \"LONG_LONG\"\n }\n ]\n },\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"UNIFORM\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowCallWaitingForAgentsEnabled\": \"\",\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\",\n \"joinEnabled\": \"\"\n }\n ],\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId" ], "query": [ { "description": "Update call queue settings from this organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e486141e-1518-4cb1-a09a-f5935fd3c4b6" }, { "id": "54fb64d8-d759-4e24-9899-a6698a18619e", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": 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\"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n 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If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"POSITION\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n 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"35240-8cd5c533-2be3-4b97-8fdd-54522f1df1c9" }, { "name": "Create a Call Queue with Customer Assist", "id": "79cc7e57-b674-4026-b378-83f98950462a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n 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\"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "id": "76e5ef7c-2904-419e-9b42-68e7f80703f0", "key": "locationId", "value": "", "description": "(Required) The location ID where the call queue needs to be created." } ] }, "description": "Create new Call Queues for the given location.\n\nCall queues temporarily hold calls in the cloud, when all agents assigned to receive calls from the queue are unavailable.\nQueued calls are routed to an available agent, when not on an active call. Each call queue is assigned a lead number, which is a telephone\nnumber that external callers can dial to reach the users assigned to the call queue. Call queues are also assigned an internal extension,\nwhich can be dialed internally to reach the users assigned to the call queue.\n\nCreating a call queue requires a full administrator or location administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "54b94d3b-25c1-41cf-9554-664cc29094ae", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\"\n}", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-54b94d3b-25c1-41cf-9554-664cc29094ae" }, { "id": "99c91c1b-6472-4618-95ce-8c6e0d928875", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-99c91c1b-6472-4618-95ce-8c6e0d928875" }, { "id": "14163a19-54d5-4987-a66f-eee2a78a51b4", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-14163a19-54d5-4987-a66f-eee2a78a51b4" }, { "id": "c73a7981-72a1-419f-a922-b3b52f51f806", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-c73a7981-72a1-419f-a922-b3b52f51f806" }, { "id": "e8b782c2-6b38-4937-9886-7587d8a93385", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e8b782c2-6b38-4937-9886-7587d8a93385" }, { "id": "324075ad-1e72-4277-8071-9563098a1bcb", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-324075ad-1e72-4277-8071-9563098a1bcb" }, { "id": "68bb1317-8785-4bc4-a811-0b8aa1909f37", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-68bb1317-8785-4bc4-a811-0b8aa1909f37" }, { "id": "446374b7-ed2f-49fc-aa49-55e5cf0f3b66", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. This requires Customer Assist licensed agents.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "locationId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-446374b7-ed2f-49fc-aa49-55e5cf0f3b66" }, { "id": "fe6253a2-1a5d-4339-9aac-adc7b2ad95a6", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n 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If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"callPolicies\": {\n \"routingType\": \"SKILL_BASED\",\n \"policy\": \"WEIGHTED\",\n \"callBounce\": {\n \"callBounceEnabled\": \"\",\n \"callBounceMaxRings\": \"\",\n \"agentUnavailableEnabled\": \"\",\n \"alertAgentEnabled\": \"\",\n \"alertAgentMaxSeconds\": \"\",\n \"callBounceOnHoldEnabled\": \"\",\n \"callBounceOnHoldMaxSeconds\": \"\"\n },\n \"distinctiveRing\": {\n \"enabled\": \"\",\n \"ringPattern\": \"SHORT_LONG_SHORT\"\n }\n },\n \"queueSettings\": {\n \"queueSize\": \"\",\n \"overflow\": {\n \"action\": \"TRANSFER_TO_PHONE_NUMBER\",\n \"greeting\": \"DEFAULT\",\n \"sendToVoicemail\": \"\",\n \"transferNumber\": \"\",\n \"overflowAfterWaitEnabled\": \"\",\n \"overflowAfterWaitTime\": \"\",\n \"playOverflowGreetingEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"callOfferToneEnabled\": \"\",\n \"resetCallStatisticsEnabled\": \"\",\n \"welcomeMessage\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"alwaysEnabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"waitMessage\": {\n \"waitMode\": \"TIME\",\n \"enabled\": \"\",\n \"handlingTime\": \"\",\n \"defaultHandlingTime\": \"\",\n \"queuePosition\": \"\",\n \"highVolumeMessageEnabled\": \"\",\n \"estimatedWaitingTime\": \"\",\n \"callbackOptionEnabled\": \"\",\n \"minimumEstimatedCallbackTime\": \"\",\n \"internationalCallbackEnabled\": \"\",\n \"playUpdatedEstimatedWaitMessage\": \"\"\n },\n \"comfortMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"timeBetweenMessages\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ]\n },\n \"comfortMessageBypass\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"callWaitingAgeThreshold\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n },\n \"mohMessage\": {\n \"normalSource\": {\n \"greeting\": \"DEFAULT\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n }\n ],\n \"audioPlaylistId\": \"\"\n },\n \"alternateSource\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ENTITY\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n }\n ],\n \"audioPlaylistId\": \"\"\n }\n },\n \"whisperMessage\": {\n \"greeting\": \"CUSTOM\",\n \"enabled\": \"\",\n \"audioAnnouncementFiles\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"LOCATION\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"mediaFileType\": \"\",\n \"level\": \"ORGANIZATION\"\n }\n ]\n }\n },\n \"agents\": [\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n },\n {\n \"id\": \"\",\n \"weight\": \"\",\n \"skillLevel\": \"\"\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"languageCode\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"timeZone\": \"\",\n \"callingLineIdPolicy\": \"LOCATION_NUMBER\",\n \"callingLineIdPhoneNumber\": \"\",\n \"allowAgentJoinEnabled\": \"\",\n \"phoneNumberForOutgoingCallsEnabled\": \"\",\n \"directLineCallerIdName\": {\n \"selection\": \"CUSTOM_NAME\",\n \"customName\": \"\"\n },\n \"dialByName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues" ], "query": [ { "description": "The organization ID where the call queue needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist call queue, when `true`. 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An accompanying error message will explain further.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Delete the supervisor in the specified organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-661aa95a-8e9e-462f-a8a3-6f367f5b0693" }, { "id": "2fd4f445-1a79-4117-947b-17816e085057", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Delete the supervisor in the specified organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-2fd4f445-1a79-4117-947b-17816e085057" }, { "id": "b18d8a15-19dc-42f7-a9b6-0b4e19eb57f1", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Delete the supervisor in the specified organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b18d8a15-19dc-42f7-a9b6-0b4e19eb57f1" }, { "id": "87d80991-e8e1-4431-b47f-3b1f2fc43380", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. 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If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Delete the supervisor in the specified organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f7d3374e-11ac-473e-9279-8e57b3f0f453" }, { "id": "e6cc82cc-ccb9-4beb-9513-967992d5bec1", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Delete the supervisor in the specified organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e6cc82cc-ccb9-4beb-9513-967992d5bec1" }, { "id": "a824d3c8-fd86-4232-829a-ece0cdaa97e7", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Delete the supervisor in the specified organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a824d3c8-fd86-4232-829a-ece0cdaa97e7" }, { "id": "0fa5eede-d634-42d1-b2cc-f6741374facf", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Delete the supervisor in the specified organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-0fa5eede-d634-42d1-b2cc-f6741374facf" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-2b17e5f4-c742-4f81-bfa1-517bac2b4edb" }, { "name": "Get Supervisor Detail with Customer Assist", "id": "9e2886b9-9414-46bd-8c8a-28993dc0e40a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "List the agents assigned to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the agents that match the given name.", "key": "name", "value": "" }, { "description": "Only return agents that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Must be set to `true`, to view the details of a supervisor with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "id": "cdacd22d-a92f-43a0-84cf-051e844edada", "key": "supervisorId", "value": "", "description": "(Required) List the agents assigned to this supervisor." } ] }, "description": "Get details of a specific supervisor, which includes the agents associated agents with the supervisor, in an organization.\n\nAgents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in or to take over calls that their assigned agents are currently handling.\n\nThis operation requires a full, user or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "2af71e3a-6e16-4916-891a-5fcdbc504859", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "List the agents assigned to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the agents that match the given name.", "key": "name", "value": "" }, { "description": "Only return agents that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Must be set to `true`, to view the details of a supervisor with Customer Assist license. 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This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-fd3bc0d5-050d-4c4b-ac2e-e6164fcba4da" }, { "id": "440539c3-1bfd-46bb-8a7e-1699655eb4ca", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"action\": \"DELETE\"\n },\n {\n \"id\": \"\",\n \"action\": \"ADD\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Assign or unassign agents to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify a supervisor with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-440539c3-1bfd-46bb-8a7e-1699655eb4ca" }, { "id": "7a988d29-47ee-490e-8585-f42212a2f76f", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"action\": \"DELETE\"\n },\n {\n \"id\": \"\",\n \"action\": \"ADD\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Assign or unassign agents to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify a supervisor with Customer Assist license. 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If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"action\": \"DELETE\"\n },\n {\n \"id\": \"\",\n \"action\": \"ADD\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Assign or unassign agents to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify a supervisor with Customer Assist license. 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Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"action\": \"DELETE\"\n },\n {\n \"id\": \"\",\n \"action\": \"ADD\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Assign or unassign agents to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify a supervisor with Customer Assist license. 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Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"action\": \"DELETE\"\n },\n {\n \"id\": \"\",\n \"action\": \"ADD\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Assign or unassign agents to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify a supervisor with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e9bef36d-7f4c-47c8-88f8-92c9f7c82a92" }, { "id": "f9dac03f-11d7-403f-9284-c64829079113", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"action\": \"DELETE\"\n },\n {\n \"id\": \"\",\n \"action\": \"ADD\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/:supervisorId?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", ":supervisorId" ], "query": [ { "description": "Assign or unassign agents to a supervisor in this organization.", "key": "orgId", "value": "" }, { "description": "Must be set to `true` to modify a supervisor with Customer Assist license. This can otherwise be ommited or set to `false`.", "key": "hasCxEssentials", "value": "" } ], "variable": [ { "key": "supervisorId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f9dac03f-11d7-403f-9284-c64829079113" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-6301f566-79c8-4774-87f9-f7dcf30bd211" } ], "id": "a067ff88-d247-4d23-bb1d-d5694a4f6ad7", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-a067ff88-d247-4d23-bb1d-d5694a4f6ad7" }, { "name": "availableSupervisors", "item": [ { "name": "List Available Supervisors with Customer Assist", "id": "fc62a5d0-f488-4857-aeb3-9478116211e1", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. When ommited or set to 'false', will return the list of available supervisors with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] }, "description": "Get list of available supervisors for an organization.\n\nAgents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in or to take over calls that their assigned agents are currently handling.\n\nThis operation requires a full, user or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "75d4882d-56ab-40ab-8114-861708291d8e", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. When ommited or set to 'false', will return the list of available supervisors with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"supervisors\": [\n {\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"displayName\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"routingPrefix\": \"\",\n \"esn\": \"\"\n },\n {\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"displayName\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"routingPrefix\": \"\",\n \"esn\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-75d4882d-56ab-40ab-8114-861708291d8e" }, { "id": "5385b531-c2b3-4722-9628-426109180824", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. When ommited or set to 'false', will return the list of available supervisors with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-5385b531-c2b3-4722-9628-426109180824" }, { "id": "18864573-f4f0-4665-baed-de5ce90aa039", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. When ommited or set to 'false', will return the list of available supervisors with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-18864573-f4f0-4665-baed-de5ce90aa039" }, { "id": "8e0a0153-dfab-4397-b22f-1dac9c8fdd29", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. 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Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. 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For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. 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If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. When ommited or set to 'false', will return the list of available supervisors with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e9a69a38-f240-4777-8a77-2f42dd7f3a40" }, { "id": "898c4092-4995-4a4b-855c-f9a43908c333", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. 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If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableSupervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableSupervisors" ], "query": [ { "description": "List the available supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available supervisors with Customer Assist license, when `true`. When ommited or set to 'false', will return the list of available supervisors with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b95d3c20-4c25-41a3-91d4-be37732f64e6" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-fc62a5d0-f488-4857-aeb3-9478116211e1" } ], "id": "d11aaa7f-9b00-4179-8c3b-d4379b68bb55", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-d11aaa7f-9b00-4179-8c3b-d4379b68bb55" }, { "name": "availableAgents", "item": [ { "name": "List Available Agents with Customer Assist", "id": "eda4df87-5f1d-459d-ad48-e5342c481c77", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableAgents?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableAgents" ], "query": [ { "description": "List of available agents in a supervisor's list for this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the agents that match the phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available agents with Customer Assist license, when `true`. When ommited or set to `false`, will return the list of available agents with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] }, "description": "Get list of available agents for an organization.\n\nAgents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in or to take over calls that their assigned agents are currently handling.\n\nThis operation requires a full, user or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "aeda20d5-9094-406a-939f-88abaeeab783", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors/availableAgents?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors", "availableAgents" ], "query": [ { "description": "List of available agents in a supervisor's list for this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Returns only the agents that match the given name.", "key": "name", "value": "" }, { "description": "Returns only the agents that match the phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of available agents with Customer Assist license, when `true`. 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When ommited or set to `false`, will return the list of available agents with Customer Experience Basic license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ad1f09a6-5ab4-4be9-9fc9-def03413b90a" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-eda4df87-5f1d-459d-ad48-e5342c481c77" } ], "id": "ba284348-74df-4dbc-91fa-7fa9aaf37070", "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-ba284348-74df-4dbc-91fa-7fa9aaf37070" }, { "name": "Get List of Supervisors with Customer Assist", "id": "868828ea-df8d-4731-99be-308a5e21adf3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "List the supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of supervisors with Customer Assist license, when `true`. 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Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=&max=&start=&name=&phoneNumber=&order=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "List the supervisors in this organization.", "key": "orgId", "value": "" }, { "description": "Limit the number of objects returned to this maximum count.", "key": "max", "value": "" }, { "description": "Start at the zero-based offset in the list of matching objects.", "key": "start", "value": "" }, { "description": "Only return the supervisors that match the given name.", "key": "name", "value": "" }, { "description": "Only return the supervisors that match the given phone number, extension, or ESN.", "key": "phoneNumber", "value": "" }, { "description": "Sort results alphabetically by supervisor name, in ascending or descending order.", "key": "order", "value": "" }, { "description": "Returns only the list of supervisors with Customer Assist license, when `true`. 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If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"agents\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "The organization ID where the supervisor needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist queue supervisor, when `true`. Customer Assist queue supervisors must have a Customer Assist license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e4c23402-2fb3-4676-a39d-d7b900e0322c" }, { "id": "fb086c44-57a6-4161-b5c8-0ffe36d71508", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"agents\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "The organization ID where the supervisor needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist queue supervisor, when `true`. Customer Assist queue supervisors must have a Customer Assist license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-fb086c44-57a6-4161-b5c8-0ffe36d71508" }, { "id": "da1ffbcd-b53f-4644-a373-0ff044959778", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"agents\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "The organization ID where the supervisor needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist queue supervisor, when `true`. Customer Assist queue supervisors must have a Customer Assist license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-da1ffbcd-b53f-4644-a373-0ff044959778" }, { "id": "e1611a38-56af-485d-b155-9493c36529dd", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"id\": \"\",\n \"agents\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=&hasCxEssentials=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "The organization ID where the supervisor needs to be created.", "key": "orgId", "value": "" }, { "description": "Creates a Customer Assist queue supervisor, when `true`. Customer Assist queue supervisors must have a Customer Assist license.", "key": "hasCxEssentials", "value": "" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-e1611a38-56af-485d-b155-9493c36529dd" } ], "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-53710149-e26e-44f5-b798-7a760930e079" }, { "name": "Delete Bulk Supervisors", "id": "e91a9ee7-c1e4-492a-9022-5c8872799455", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] }, "description": "Deletes supervisors in bulk from an organization.\n\nSupervisors are users who manage agents and who perform functions including monitoring, coaching, and more.\n\nRequires a full administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "6dd27cad-4abb-4b6e-9bed-9bf2b84ed6f4", "name": "No Content", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-6dd27cad-4abb-4b6e-9bed-9bf2b84ed6f4" }, { "id": "7b364f19-67a6-452d-992a-cc96da60ab8a", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-7b364f19-67a6-452d-992a-cc96da60ab8a" }, { "id": "5ed46110-8c5c-47e8-bd6a-262404d31637", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-5ed46110-8c5c-47e8-bd6a-262404d31637" }, { "id": "905c3bdd-97a9-49dd-850e-bd4c32be4a71", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-905c3bdd-97a9-49dd-850e-bd4c32be4a71" }, { "id": "63e80e0a-5efb-4c3c-a54e-c2ff2a56ae04", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-63e80e0a-5efb-4c3c-a54e-c2ff2a56ae04" }, { "id": "1b3bc141-6488-4c2a-b879-19e8e803e2ab", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-1b3bc141-6488-4c2a-b879-19e8e803e2ab" }, { "id": "60865b19-3474-46a6-b374-487df5d9c34d", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-60865b19-3474-46a6-b374-487df5d9c34d" }, { "id": "c0bee4b2-3404-4b5a-b2b6-05954eaff839", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-c0bee4b2-3404-4b5a-b2b6-05954eaff839" }, { "id": "dfe78d01-2352-4b00-a012-482c247c55f3", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-dfe78d01-2352-4b00-a012-482c247c55f3" }, { "id": "b03ccf10-96fa-40ec-99d2-9867c47b4f6c", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-b03ccf10-96fa-40ec-99d2-9867c47b4f6c" }, { "id": "4c800982-270c-42c5-84b6-d814db586228", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-4c800982-270c-42c5-84b6-d814db586228" }, { "id": "f9e52377-0289-404b-bb7d-0a463f183674", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-f9e52377-0289-404b-bb7d-0a463f183674" }, { "id": "47c2fa79-f52d-460b-8859-cedfda365c9e", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-47c2fa79-f52d-460b-8859-cedfda365c9e" }, { "id": "01f900fe-8500-4966-8949-12e5d5d54d0e", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-01f900fe-8500-4966-8949-12e5d5d54d0e" }, { "id": "4890548c-ea23-4707-bf9c-a4ec394d5f1f", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"supervisorIds\": [\n \"\",\n \"\"\n ],\n \"deleteAll\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/supervisors?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "supervisors" ], "query": [ { "description": "Delete supervisors in bulk for this organization.", "key": "orgId", "value": "" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:26.000Z", "updatedAt": "2026-07-28T11:10:26.000Z", "uid": "35240-4890548c-ea23-4707-bf9c-a4ec394d5f1f" }, { "id": "4a296321-55b2-48cd-acbf-3fe029c0adba", "name": "Gateway Timeout: An upstream server failed to respond on time. 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