{ "info": { "_postman_id": "034cb363-7ddc-424f-8326-3fafdad7941a", "name": "Webex Admin Address Book Features: Customer Assist API", "description": "The Webex Admin APIs provide comprehensive programmatic access to administrative functions for managing Webex organizations, users, licenses, and settings. These APIs enable automation of user provisioning, license assignment, compliance management, and audit event retrieval. Administrators can integrate with enterprise identity systems, enforce security policies, monitor usage, and streamline onboarding/offboarding processes. The APIs support granular control over organizational resources, making them ideal for large-scale deployments and custom admin tooling.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T11:10:32.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "lastUpdatedBy": "35240", "uid": "35240-034cb363-7ddc-424f-8326-3fafdad7941a" }, "item": [ { "name": "telephony", "item": [ { "name": "config", "item": [ { "name": "cxEssentials", "item": [ { "name": "wrapup", "item": [ { "name": "reasons", "item": [ { "name": "{wrapupReasonId}", "item": [ { "name": "availableQueues", "item": [ { "name": "Read Available Queues", "id": "0edf2927-7d03-4aea-ab4f-55d46c628c6a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "id": "ae944375-6ef2-4b0f-89e1-07ac977f3125", "key": "wrapupReasonId", "value": "", "description": "(Required) Wrap-up reason ID." } ] }, "description": "Return the available queues for a wrap-up reason.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues.\nUpon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue.\nAdmins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nRetrieving the available queues for a wrap-up reason requires a full or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "65156199-3b95-415a-88a0-05cd56ed20b1", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"queues\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"locationName\": \"\",\n \"locationId\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"locationName\": \"\",\n \"locationId\": \"\",\n \"phoneNumber\": \"\",\n \"extension\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-65156199-3b95-415a-88a0-05cd56ed20b1" }, { "id": "a5a45a02-4721-47f9-91ac-4e44def2562c", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-a5a45a02-4721-47f9-91ac-4e44def2562c" }, { "id": "411b297f-043f-4fc2-a028-373d210c7625", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-411b297f-043f-4fc2-a028-373d210c7625" }, { "id": "d5f90513-bcd3-40f7-a521-fe8ac982822c", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d5f90513-bcd3-40f7-a521-fe8ac982822c" }, { "id": "5327fb7e-21ed-43c4-8400-ccb601d69daf", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5327fb7e-21ed-43c4-8400-ccb601d69daf" }, { "id": "222fec01-2453-4749-bb18-7575d1cce8ba", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-222fec01-2453-4749-bb18-7575d1cce8ba" }, { "id": "2f59ce37-16b0-4de8-a04e-f819c589c39b", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-2f59ce37-16b0-4de8-a04e-f819c589c39b" }, { "id": "320e73d4-71a7-42ac-a4c7-480feda0e07d", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-320e73d4-71a7-42ac-a4c7-480feda0e07d" }, { "id": "cc160e11-7e4e-4d66-833a-5c59ed53bc51", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-cc160e11-7e4e-4d66-833a-5c59ed53bc51" }, { "id": "6d41f09f-3f0e-457a-ac2b-f9f73dd76c8a", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-6d41f09f-3f0e-457a-ac2b-f9f73dd76c8a" }, { "id": "09320e2f-974b-4853-95b3-c4695a7628c4", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-09320e2f-974b-4853-95b3-c4695a7628c4" }, { "id": "9b01b92c-0974-4b1a-a87e-32171bfbc4c9", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-9b01b92c-0974-4b1a-a87e-32171bfbc4c9" }, { "id": "fca271c5-5c98-49c7-83a7-30f9c40fb2ef", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-fca271c5-5c98-49c7-83a7-30f9c40fb2ef" }, { "id": "d5c2a1a3-8413-46db-94b0-237c54deffa2", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d5c2a1a3-8413-46db-94b0-237c54deffa2" }, { "id": "5f08dc06-3174-4b28-a650-6812d279d418", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5f08dc06-3174-4b28-a650-6812d279d418" }, { "id": "67b3b4dc-f438-4916-8b7f-2f3813522a51", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId/availableQueues", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId", "availableQueues" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-67b3b4dc-f438-4916-8b7f-2f3813522a51" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-0edf2927-7d03-4aea-ab4f-55d46c628c6a" } ], "id": "037a944b-d114-4b2b-9f06-3813441dedba", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-037a944b-d114-4b2b-9f06-3813441dedba" }, { "name": "Read Wrap Up Reason", "id": "31e17307-6b0e-447a-b77d-318825d48f19", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "id": "9b430bce-6fd4-4622-b458-a32d5910c118", "key": "wrapupReasonId", "value": "", "description": "(Required) Wrap-up reason ID." } ] }, "description": "Return the wrap-up reason by ID.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues.\nUpon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue.\nAdmins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nRetrieving the wrap-up reason by ID requires a full or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "6b5210af-e7da-4434-83cd-19c41ce77cca", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"name\": \"\",\n \"defaultWrapupQueuesCount\": \"\",\n \"queues\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"locationName\": \"\",\n \"locationId\": \"\",\n \"phoneNumber\": \"\",\n \"defaultWrapupEnabled\": \"\",\n \"extension\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"locationName\": \"\",\n \"locationId\": \"\",\n \"phoneNumber\": \"\",\n \"defaultWrapupEnabled\": \"\",\n \"extension\": \"\"\n }\n ],\n \"description\": \"\"\n}", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-6b5210af-e7da-4434-83cd-19c41ce77cca" }, { "id": "45a472c0-9d73-449f-b416-aaf01b643145", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-45a472c0-9d73-449f-b416-aaf01b643145" }, { "id": "b82f331a-66c7-4a40-81cf-31d9ab04c711", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-b82f331a-66c7-4a40-81cf-31d9ab04c711" }, { "id": "83551946-5025-4cde-a88c-6390a0464f9b", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-83551946-5025-4cde-a88c-6390a0464f9b" }, { "id": "072a923f-061b-44ce-b184-a9c093507893", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-072a923f-061b-44ce-b184-a9c093507893" }, { "id": "d35b2283-6e07-464b-a6a3-a06c4b0134f1", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d35b2283-6e07-464b-a6a3-a06c4b0134f1" }, { "id": "032d324b-5994-4310-b5f2-20440fcd18ee", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. 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A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-e2bfa0de-a551-469e-a4c1-ad28e61ec4f7" }, { "id": "bae6385a-87d9-4301-8f2e-aa05a82e3259", "name": "Internal Server Error: Something went wrong on the server. 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Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-4657cf4d-41ba-445b-b5ef-a83a62c5244f" }, { "id": "789812c9-3558-4ae1-ab7c-a33573afc203", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-789812c9-3558-4ae1-ab7c-a33573afc203" }, { "id": "7a791abe-3220-4d97-88ae-3d242cc72e8b", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-7a791abe-3220-4d97-88ae-3d242cc72e8b" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-31e17307-6b0e-447a-b77d-318825d48f19" }, { "name": "Update Wrap Up Reason", "id": "3cd98dc2-451d-4fb1-b405-860acf3b335c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "id": "8b1809da-9344-4e37-961b-51a2f316e166", "key": "wrapupReasonId", "value": "", "description": "(Required) Wrap-up reason ID." } ] }, "description": "Modify a wrap-up reason.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues.\nUpon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue.\nAdmins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nModifying a wrap-up reason requires a full or device administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "db8bb54c-784b-4c38-9913-f2cce4d61bdd", "name": "No Content", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-db8bb54c-784b-4c38-9913-f2cce4d61bdd" }, { "id": "9b1379cc-9078-40a3-bc92-a8da4170ef69", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-9b1379cc-9078-40a3-bc92-a8da4170ef69" }, { "id": "89cc7096-054c-4891-9aba-344864761657", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-89cc7096-054c-4891-9aba-344864761657" }, { "id": "5a9697e4-a706-4bee-b5cd-1c181a125c8c", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5a9697e4-a706-4bee-b5cd-1c181a125c8c" }, { "id": "e424d369-c44c-4cdd-9892-4df8656b10b7", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. 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For example, a person may not be added to a room more than once.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-819b27c9-0aa0-48aa-910d-d32a48ef0e08" }, { "id": "6ab5710d-d625-4748-9351-d49dca29a162", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-6ab5710d-d625-4748-9351-d49dca29a162" }, { "id": "33891d11-2bcb-4e20-9d9a-3b9f554b5ba9", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-33891d11-2bcb-4e20-9d9a-3b9f554b5ba9" }, { "id": "2550e4f8-3dc3-4640-8d81-4038bd01e2bd", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-2550e4f8-3dc3-4640-8d81-4038bd01e2bd" }, { "id": "a13b5f3f-e904-40fc-a498-12c5d0b30f59", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-a13b5f3f-e904-40fc-a498-12c5d0b30f59" }, { "id": "c2c1c938-de66-4983-8a0c-dbdb625bf829", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-c2c1c938-de66-4983-8a0c-dbdb625bf829" }, { "id": "a9a49ad7-8da1-4f6d-a275-6d59de27d5ea", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-a9a49ad7-8da1-4f6d-a275-6d59de27d5ea" }, { "id": "0cc4298b-dec8-4b09-8c7f-6aab2d78cbd5", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-0cc4298b-dec8-4b09-8c7f-6aab2d78cbd5" }, { "id": "cfd929e1-d70b-407a-8ba3-623eca13c55b", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-cfd929e1-d70b-407a-8ba3-623eca13c55b" }, { "id": "27d32965-ad01-440e-b1af-b26b9bd1a5b7", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queuesToAssign\": [\n \"\",\n \"\"\n ],\n \"queuesToUnassign\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\",\n \"unassignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-27d32965-ad01-440e-b1af-b26b9bd1a5b7" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-3cd98dc2-451d-4fb1-b405-860acf3b335c" }, { "name": "Delete Wrap Up Reason", "id": "3f6f283e-e23a-4bda-beb9-2d085600122d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "id": "c4579aaf-21f7-44c1-8805-4028e940042f", "key": "wrapupReasonId", "value": "", "description": "(Required) Wrap-up reason ID." } ] }, "description": "Delete a wrap-up reason.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues.\nUpon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue.\nAdmins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nDeleting the wrap-up reason requires a full or device administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "84cb7fed-be2f-413c-ad4c-3b65ddca31d8", "name": "No Content", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-84cb7fed-be2f-413c-ad4c-3b65ddca31d8" }, { "id": "f46a6980-6ca1-4d18-8c70-64236d5270ae", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f46a6980-6ca1-4d18-8c70-64236d5270ae" }, { "id": "b92db704-169b-4442-beb2-ec78a663481e", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-b92db704-169b-4442-beb2-ec78a663481e" }, { "id": "480db859-cf74-48e3-9ce7-5f036c2a51c1", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-480db859-cf74-48e3-9ce7-5f036c2a51c1" }, { "id": "4a1249cf-5b7a-4093-a9a0-57829aaf0967", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-4a1249cf-5b7a-4093-a9a0-57829aaf0967" }, { "id": "cf597acd-a80f-409f-98f8-5a31a2b1563e", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-cf597acd-a80f-409f-98f8-5a31a2b1563e" }, { "id": "e6122fd6-8e3b-4003-bc19-4fac3349b123", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-e6122fd6-8e3b-4003-bc19-4fac3349b123" }, { "id": "cede23b0-a3a4-4f67-949b-229f9b8e5fb2", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-cede23b0-a3a4-4f67-949b-229f9b8e5fb2" }, { "id": "eed76610-723a-4418-ac79-1d3e4557b57e", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-eed76610-723a-4418-ac79-1d3e4557b57e" }, { "id": "607ff139-50fd-4521-8e2e-2c636e42f54a", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-607ff139-50fd-4521-8e2e-2c636e42f54a" }, { "id": "50bd6b54-505e-43a0-8848-3e510ceb0f5b", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-50bd6b54-505e-43a0-8848-3e510ceb0f5b" }, { "id": "6af86f75-87b9-4907-aacf-68e4c0b10af7", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-6af86f75-87b9-4907-aacf-68e4c0b10af7" }, { "id": "80ba53ac-1fb9-44e2-bbd0-72e7aba79fbc", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-80ba53ac-1fb9-44e2-bbd0-72e7aba79fbc" }, { "id": "8383b58a-6501-4775-830b-88c4f0ec2595", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-8383b58a-6501-4775-830b-88c4f0ec2595" }, { "id": "604d295d-5ad4-4336-9ab4-49b2676d00b6", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-604d295d-5ad4-4336-9ab4-49b2676d00b6" }, { "id": "bd209204-7540-4f4c-95ab-2321ed28f1a9", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/:wrapupReasonId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", ":wrapupReasonId" ], "variable": [ { "key": "wrapupReasonId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-bd209204-7540-4f4c-95ab-2321ed28f1a9" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-3f6f283e-e23a-4bda-beb9-2d085600122d" } ], "id": "d921f012-9609-4169-972b-00f7358141b7", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d921f012-9609-4169-972b-00f7358141b7" }, { "name": "actions", "item": [ { "name": "validateName", "item": [ { "name": "invoke", "item": [ { "name": "Validate Wrap Up Reason", "id": "1474039c-6ee8-4df5-9f8d-88d46dea1dc4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] }, "description": "Validate the wrap-up reason name.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues.\nUpon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue.\nAdmins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nValidating the wrap-up reason name requires a full or device administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "89478931-cf44-473b-a762-0675b66576ed", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-89478931-cf44-473b-a762-0675b66576ed" }, { "id": "f7474655-5a36-493d-96b9-9d0494779b65", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f7474655-5a36-493d-96b9-9d0494779b65" }, { "id": "d681d668-8979-42bf-b643-f52ff04ba654", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d681d668-8979-42bf-b643-f52ff04ba654" }, { "id": "d7a35144-3f18-457c-80fb-9035e602a644", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d7a35144-3f18-457c-80fb-9035e602a644" }, { "id": "d19a5476-274f-41de-bec6-8c9d9ae89e70", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d19a5476-274f-41de-bec6-8c9d9ae89e70" }, { "id": "20d45c4c-bf01-4b96-a85c-5c6e48ca955f", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-20d45c4c-bf01-4b96-a85c-5c6e48ca955f" }, { "id": "cacf2616-e4f7-4f6a-b5f8-73e1bc13dc8e", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-cacf2616-e4f7-4f6a-b5f8-73e1bc13dc8e" }, { "id": "044b6bd2-9eed-4592-a939-15d24c87561a", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-044b6bd2-9eed-4592-a939-15d24c87561a" }, { "id": "4ba3757c-10c4-4811-893d-1f7b2bf37754", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-4ba3757c-10c4-4811-893d-1f7b2bf37754" }, { "id": "f4e62860-c1ad-4075-bdf3-8c583671db2a", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f4e62860-c1ad-4075-bdf3-8c583671db2a" }, { "id": "b5830bb7-922f-4b86-8295-3e01baef19d0", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-b5830bb7-922f-4b86-8295-3e01baef19d0" }, { "id": "6749964b-3f4d-46c3-b199-50e7b9f1a0bb", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-6749964b-3f4d-46c3-b199-50e7b9f1a0bb" }, { "id": "b9d9329d-90c5-46b3-bcdd-2410d64eb6fe", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-b9d9329d-90c5-46b3-bcdd-2410d64eb6fe" }, { "id": "c2d15180-cfbc-4598-9f5d-b0739f1ba476", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-c2d15180-cfbc-4598-9f5d-b0739f1ba476" }, { "id": "5372dc56-71e4-434d-ab8f-8ff0efaa552a", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5372dc56-71e4-434d-ab8f-8ff0efaa552a" }, { "id": "e690e5ee-8f93-4145-b692-0165646e5fa7", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons", "actions", "validateName", "invoke" ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-e690e5ee-8f93-4145-b692-0165646e5fa7" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-1474039c-6ee8-4df5-9f8d-88d46dea1dc4" } ], "id": "4eafecc5-dfee-4bc8-afe4-cd5c3c4b0dd5", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-4eafecc5-dfee-4bc8-afe4-cd5c3c4b0dd5" } ], "id": "c63b960c-1413-402c-80c3-513df047c76c", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-c63b960c-1413-402c-80c3-513df047c76c" } ], "id": "3e3e1450-312e-468d-8b82-8d7023c6e61e", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-3e3e1450-312e-468d-8b82-8d7023c6e61e" }, { "name": "List Wrap Up Reasons", "id": "3566aa75-bb71-4ce5-888e-ce8bedaefa1c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] }, "description": "Return the list of wrap-up reasons configured for a customer.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues. Upon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue. Admins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nRetrieving the list of wrap-up reasons requires a full or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "dd01c313-1e44-4682-80f3-1540fd8ff50c", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"wrapupReasons\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"numberOfQueuesAssigned\": \"\",\n \"description\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"numberOfQueuesAssigned\": \"\",\n \"description\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-dd01c313-1e44-4682-80f3-1540fd8ff50c" }, { "id": "603e08bd-b155-4fc4-86c3-75a59f16280a", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-603e08bd-b155-4fc4-86c3-75a59f16280a" }, { "id": "cdb2d429-167a-4e77-8d51-195492092814", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-cdb2d429-167a-4e77-8d51-195492092814" }, { "id": "c7c7cdf2-597d-4cb8-993e-0c097c84c1cb", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-c7c7cdf2-597d-4cb8-993e-0c097c84c1cb" }, { "id": "64a8da00-66ac-4b6d-ba9e-fd53930cc854", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-64a8da00-66ac-4b6d-ba9e-fd53930cc854" }, { "id": "c66e16ca-2c25-408b-a847-04d5ae2c3d3f", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-c66e16ca-2c25-408b-a847-04d5ae2c3d3f" }, { "id": "4ff7f218-b917-4919-a21a-e1d96aef68e8", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. 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Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-140d77f6-5c6b-4604-8216-59558dbab761" }, { "id": "d45e49aa-96e6-4eba-b977-79be07687ab6", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d45e49aa-96e6-4eba-b977-79be07687ab6" }, { "id": "61087aab-459e-40c5-a892-3522c629de10", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-61087aab-459e-40c5-a892-3522c629de10" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-3566aa75-bb71-4ce5-888e-ce8bedaefa1c" }, { "name": "Create Wrap Up Reason", "id": "1531adc6-61eb-4c6b-8315-26759080c70d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] }, "description": "Create a wrap-up reason.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. 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An accompanying error message will explain further.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-2f1e3524-dfad-47c2-b1c2-615b22a959bc" }, { "id": "62f11dd1-7c00-4916-b490-4546885d555b", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-62f11dd1-7c00-4916-b490-4546885d555b" }, { "id": "69cc8b47-0982-4b9c-b1c6-ec715ff755fb", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-69cc8b47-0982-4b9c-b1c6-ec715ff755fb" }, { "id": "ed5224c9-4b06-4af5-87eb-dad2b6d7da6c", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. 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A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-a989d2ca-04ee-46b3-a9c2-b33b40bc6f10" }, { "id": "218ed1e5-40c4-4348-ad27-0c4bdc8c3740", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-218ed1e5-40c4-4348-ad27-0c4bdc8c3740" }, { "id": "89ba843a-512b-4ab1-a2a7-575e9d9bfe5a", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-89ba843a-512b-4ab1-a2a7-575e9d9bfe5a" }, { "id": "695e863c-ab87-42f5-a48c-182332e7dee2", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-695e863c-ab87-42f5-a48c-182332e7dee2" }, { "id": "5c3900dd-4f84-4001-a211-3c3f0f548d57", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"queues\": [\n \"\",\n \"\"\n ],\n \"assignAllQueuesEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/wrapup/reasons", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "wrapup", "reasons" ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5c3900dd-4f84-4001-a211-3c3f0f548d57" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-1531adc6-61eb-4c6b-8315-26759080c70d" } ], "id": "79b243d1-8561-46f9-a3e6-9ed3cf480944", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-79b243d1-8561-46f9-a3e6-9ed3cf480944" } ], "id": "64a67eb8-0dd4-41aa-b29d-05019f605e53", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-64a67eb8-0dd4-41aa-b29d-05019f605e53" }, { "name": "locations", "item": [ { "name": "{locationId}", "item": [ { "name": "queues", "item": [ { "name": "{queueId}", "item": [ { "name": "wrapup", "item": [ { "name": "settings", "item": [ { "name": "Read Wrap Up Reason Settings", "id": "34588bab-4cb6-4f57-894f-84cc5b8f2135", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "id": "62754951-dc66-4167-81e4-c1a02da5b97f", "key": "locationId", "value": "", "description": "(Required) The location ID." }, { "id": "5248878c-9b8f-4bdd-acd0-2bb0ca0dea85", "key": "queueId", "value": "", "description": "(Required) The queue ID." } ] }, "description": "Return a wrap-up reason by location ID and queue ID.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues.\nUpon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue.\nAdmins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nRetrieving the wrap-up reason by location ID and queue ID requires a full or read-only administrator auth token with a scope of `spark-admin:telephony_config_read`." }, "response": [ { "id": "f5608e2d-fb0b-4f16-a4f5-053ef3bca903", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"wrapupReasons\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"isDefaultEnabled\": \"\",\n \"description\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"isDefaultEnabled\": \"\",\n \"description\": \"\"\n }\n ],\n \"wrapupTimerEnabled\": \"\",\n \"wrapupTimer\": \"\"\n}", "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f5608e2d-fb0b-4f16-a4f5-053ef3bca903" }, { "id": "459858e1-e0d0-4fe5-90ea-3b46aa4b44bf", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-459858e1-e0d0-4fe5-90ea-3b46aa4b44bf" }, { "id": "08afb8b2-eae4-4158-90d4-62eaa778df59", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-08afb8b2-eae4-4158-90d4-62eaa778df59" }, { "id": "3cfa6e42-a857-4c5f-a796-3267b913f7f3", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-3cfa6e42-a857-4c5f-a796-3267b913f7f3" }, { "id": "82ca4766-f52a-4e89-951d-6bb5e6e07466", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-82ca4766-f52a-4e89-951d-6bb5e6e07466" }, { "id": "b8c38f22-09d5-4b09-89f7-e26603d82d6b", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-b8c38f22-09d5-4b09-89f7-e26603d82d6b" }, { "id": "61dc5dda-78ef-4011-984a-d25ee1cbe6bc", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-61dc5dda-78ef-4011-984a-d25ee1cbe6bc" }, { "id": "ec3b258f-37c2-464d-964c-26fd99b61820", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-ec3b258f-37c2-464d-964c-26fd99b61820" }, { "id": "4deba413-6de6-4bce-9151-b5649e5a32e4", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-4deba413-6de6-4bce-9151-b5649e5a32e4" }, { "id": "56462aa0-53a3-4288-b038-8b42999bf6fa", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-56462aa0-53a3-4288-b038-8b42999bf6fa" }, { "id": "2d253135-5860-4f55-b657-15cfacf98d32", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-2d253135-5860-4f55-b657-15cfacf98d32" }, { "id": "6e39bae0-8d79-456f-ba0a-82be57d64fb4", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-6e39bae0-8d79-456f-ba0a-82be57d64fb4" }, { "id": "66813d9f-e139-4a19-a883-35d0036e438a", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-66813d9f-e139-4a19-a883-35d0036e438a" }, { "id": "07491ccb-0b3a-4bec-8c69-2ccca934a042", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-07491ccb-0b3a-4bec-8c69-2ccca934a042" }, { "id": "5a57a38f-7d7f-49a7-9d7f-fd785c2e61a0", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5a57a38f-7d7f-49a7-9d7f-fd785c2e61a0" }, { "id": "5d0179e5-0959-40af-afcc-6d521fe2930c", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5d0179e5-0959-40af-afcc-6d521fe2930c" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-34588bab-4cb6-4f57-894f-84cc5b8f2135" }, { "name": "Update Wrap Up Reason Settings", "id": "0d34f92f-8ab8-4926-881b-c5ebbcddcf4a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"wrapupReasons\": [\n \"\",\n \"\"\n ],\n \"defaultWrapupReasonId\": \"\",\n \"wrapupTimerEnabled\": \"\",\n \"wrapupTimer\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "id": "1fb75644-74e5-4794-828a-8a94644de201", "key": "locationId", "value": "", "description": "(Required) The location ID." }, { "id": "aa6637d3-041d-415c-9b91-214eca4a1b53", "key": "queueId", "value": "", "description": "(Required) The queue ID." } ] }, "description": "Modify a wrap-up reason by location ID and queue ID.\n\nAgents handling calls use wrap-up reasons to categorize the outcome after a call ends. The control hub admin can configure these reasons for customers and assign them to queues.\nUpon call completion, agents select a wrap-up reason from the queue's assigned list. Each wrap-up reason includes a name and description, and can be set as the default for a queue.\nAdmins can also configure a timer, which dictates the time agents have to select a reason post-call, with a default of 60 seconds. This timer can be disabled if necessary.\n\nModifying a wrap-up reason by location ID and queue ID requires a full or device administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "fff1cb31-60a9-4164-9ef1-1a9d2a57fc6c", "name": "No Content", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"wrapupReasons\": [\n \"\",\n \"\"\n ],\n \"defaultWrapupReasonId\": \"\",\n \"wrapupTimerEnabled\": \"\",\n \"wrapupTimer\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-fff1cb31-60a9-4164-9ef1-1a9d2a57fc6c" }, { "id": "2602c99e-0637-46f1-90c4-d8b61733c1b4", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"wrapupReasons\": [\n \"\",\n \"\"\n ],\n \"defaultWrapupReasonId\": \"\",\n \"wrapupTimerEnabled\": \"\",\n \"wrapupTimer\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-2602c99e-0637-46f1-90c4-d8b61733c1b4" }, { "id": "32b66427-5513-4245-9bdd-73779a39baef", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"wrapupReasons\": [\n \"\",\n \"\"\n ],\n \"defaultWrapupReasonId\": \"\",\n \"wrapupTimerEnabled\": \"\",\n \"wrapupTimer\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-32b66427-5513-4245-9bdd-73779a39baef" }, { "id": "0993f774-f08a-4948-9305-2a78a6c40633", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"wrapupReasons\": [\n \"\",\n \"\"\n ],\n \"defaultWrapupReasonId\": \"\",\n \"wrapupTimerEnabled\": \"\",\n \"wrapupTimer\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/cxEssentials/locations/:locationId/queues/:queueId/wrapup/settings", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "cxEssentials", "locations", ":locationId", "queues", ":queueId", "wrapup", "settings" ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-0993f774-f08a-4948-9305-2a78a6c40633" }, { "id": "6b6bbbf6-c809-4227-a6a3-a258b1022272", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. 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An accompanying error message will explain further.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-e2cd7e33-0e15-4d64-bc33-d5ff2d17747c" }, { "id": "67e01585-2867-4188-b237-48d0ac3e98d1", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-67e01585-2867-4188-b237-48d0ac3e98d1" }, { "id": "f851c778-95e8-4d56-b169-aff4ac2db6f1", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f851c778-95e8-4d56-b169-aff4ac2db6f1" }, { "id": "7e50c071-d339-445e-9cc4-6982cdbd6fa1", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-7e50c071-d339-445e-9cc4-6982cdbd6fa1" }, { "id": "24a5e69a-4846-466e-b061-34066a465abd", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-24a5e69a-4846-466e-b061-34066a465abd" }, { "id": "f38e8bae-cec4-471a-b89a-a92052761275", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f38e8bae-cec4-471a-b89a-a92052761275" }, { "id": "36e106aa-c3b8-46b8-b156-6dfd8b8f5c0a", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-36e106aa-c3b8-46b8-b156-6dfd8b8f5c0a" }, { "id": "f9cde091-090f-42c1-86fa-026f1738b70b", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f9cde091-090f-42c1-86fa-026f1738b70b" }, { "id": "f7883f0d-ac55-4c61-8962-0468ee32864b", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f7883f0d-ac55-4c61-8962-0468ee32864b" }, { "id": "5673bdfa-528c-4ace-9bfa-a1190532e53a", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-5673bdfa-528c-4ace-9bfa-a1190532e53a" }, { "id": "c01b5551-e77e-4df3-b671-d55f162f5d7d", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-c01b5551-e77e-4df3-b671-d55f162f5d7d" }, { "id": "38510c0f-0335-4bb8-ab6b-6c378fabc385", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-38510c0f-0335-4bb8-ab6b-6c378fabc385" }, { "id": "d370254f-aceb-4712-baa2-b8211a6e47c2", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d370254f-aceb-4712-baa2-b8211a6e47c2" }, { "id": "7417f633-ef0f-428a-a537-84a5849e2b4b", "name": "Service Unavailable: Server is overloaded with requests. Try again later.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-7417f633-ef0f-428a-a537-84a5849e2b4b" }, { "id": "3164c714-89de-44e8-82b8-f9e49d272c0c", "name": "Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.", "originalRequest": { "method": "GET", "header": [], "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-3164c714-89de-44e8-82b8-f9e49d272c0c" } ], "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-c7ea870e-6685-44d8-8555-047c76aa3004" }, { "name": "Update Screen Pop Configuration", "id": "b265ce5e-0b72-4d5e-8be9-8d829f66ccf9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "id": "66efb887-60db-4347-a98a-c63404cff975", "key": "locationId", "value": "", "description": "(Required) The location ID where the call queue resides." }, { "id": "8998d43f-8a72-493a-95c7-bfc966d20a35", "key": "queueId", "value": "", "description": "(Required) The call queue ID for which screen pop configuration is modified." } ] }, "description": "Modifies the screen pop configuration for a call queue in a location.\n\nScreen pop lets agents view customer-related info in a pop-up window.\n\nModifying the screen pop configuration requires a full or device administrator auth token with a scope of `spark-admin:telephony_config_write`." }, "response": [ { "id": "e56cf97a-e737-4aa8-b446-268b7f8ceeae", "name": "No Content", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-e56cf97a-e737-4aa8-b446-268b7f8ceeae" }, { "id": "f77bfa8f-8837-4745-82b2-e67ea86a269e", "name": "Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-f77bfa8f-8837-4745-82b2-e67ea86a269e" }, { "id": "a32c6f24-69c3-4458-b185-346d25895d71", "name": "Unauthorized: Authentication credentials were missing or incorrect.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-a32c6f24-69c3-4458-b185-346d25895d71" }, { "id": "838de4d3-18a8-454c-af3a-69c6d878e28d", "name": "Forbidden: The request is understood, but it has been refused or access is not allowed.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-838de4d3-18a8-454c-af3a-69c6d878e28d" }, { "id": "1a41a362-cb33-43e5-8956-232939f0f96b", "name": "Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-1a41a362-cb33-43e5-8956-232939f0f96b" }, { "id": "8234735e-0cef-47a5-b2f6-232364cf9499", "name": "Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-8234735e-0cef-47a5-b2f6-232364cf9499" }, { "id": "35fc0c62-8bd0-4fcf-bb28-1c2aca721ecb", "name": "Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-35fc0c62-8bd0-4fcf-bb28-1c2aca721ecb" }, { "id": "cd1790ab-0320-4e92-b4b4-7bfdfc144d7f", "name": "Gone: The requested resource is no longer available.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-cd1790ab-0320-4e92-b4b4-7bfdfc144d7f" }, { "id": "977b59cf-a9c7-4c93-b1d8-86529cffec15", "name": "Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-977b59cf-a9c7-4c93-b1d8-86529cffec15" }, { "id": "eb2520fe-cd3d-4fac-b1d4-2c9034206472", "name": "Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-eb2520fe-cd3d-4fac-b1d4-2c9034206472" }, { "id": "d63e5209-0bbf-4434-ac28-5fd113f726eb", "name": "Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-d63e5209-0bbf-4434-ac28-5fd113f726eb" }, { "id": "73f8ce94-fbc7-4235-8a9a-0963bd046313", "name": "Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-73f8ce94-fbc7-4235-8a9a-0963bd046313" }, { "id": "a4dc9fac-b046-4e01-a312-1a4edec1e63f", "name": "Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"enabled\": \"\",\n \"screenPopUrl\": \"\",\n \"desktopLabel\": \"\",\n \"queryParams\": {\n \"example_param_1\": \"\",\n \"example_param_2\": \"\",\n \"example_param_3\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/locations/:locationId/queues/:queueId/cxEssentials/screenPop?orgId=", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "locations", ":locationId", "queues", ":queueId", "cxEssentials", "screenPop" ], "query": [ { "description": "The organization ID of the customer or partner's organization.", "key": "orgId", "value": "" } ], "variable": [ { "key": "locationId" }, { "key": "queueId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:10:33.000Z", "updatedAt": "2026-07-28T11:10:33.000Z", "uid": "35240-a4dc9fac-b046-4e01-a312-1a4edec1e63f" }, { "id": "22657b41-3cf1-4679-a914-0acac25cc9da", "name": "Bad Gateway: The server received an invalid response from an upstream server while processing the request. 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