{ "info": { "_postman_id": "4f4762db-b48a-4093-a5ac-43d89890fa90", "name": "Webex Admin Address Book Mode Management API", "description": "The Webex Admin APIs provide comprehensive programmatic access to administrative functions for managing Webex organizations, users, licenses, and settings. These APIs enable automation of user provisioning, license assignment, compliance management, and audit event retrieval. Administrators can integrate with enterprise identity systems, enforce security policies, monitor usage, and streamline onboarding/offboarding processes. 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This API accepts a list of feature IDs and returns only the mode names that exist in all of the specified features, allowing managers to switch multiple features to the same mode simultaneously.\n\nCommon modes are useful when you need to coordinate operational changes across multiple features. For example, switching an entire office to \"Holiday\" mode across all Auto Attendants and Call Queues at once.\n\nThis API requires a user auth token with the `spark:telephony_config_read` scope. 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{ "name": "actions", "item": [ { "name": "switchMode", "item": [ { "name": "invoke", "item": [ { "name": "Switch Mode for Multiple Features", "id": "3e878ef9-6af3-42d1-96f4-2788d35d8d26", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"featureIds\": [\n \"\"\n ],\n \"operatingModeName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", "actions", "switchMode", "invoke" ] }, "description": "Switches the operating mode for multiple features simultaneously by specifying a common mode name. This API accepts a list of feature IDs and sets all of them to the specified operating mode, provided that mode exists for all features.\n\nThis bulk operation is particularly useful for coordinating operational changes across an organization, such as activating holiday modes, emergency procedures, or after-hours configurations across multiple Auto Attendants, Call Queues, and Hunt Groups at once.\n\nThis API requires a user auth token with the `spark:telephony_config_write` scope. The authenticated user must be a mode manager for all specified features." }, "response": [ { "id": "8a9b4178-d350-47ac-b927-f2c470a0a29e", "name": "Mode switched successfully for multiple features", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"featureIds\": [\n \"\"\n ],\n \"operatingModeName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", "actions", "switchMode", "invoke" ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": 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"originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"featureIds\": [\n \"\"\n ],\n \"operatingModeName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", "actions", "switchMode", "invoke" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n 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Type", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"featureIds\": [\n \"\"\n ],\n \"operatingModeName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", "actions", "switchMode", "invoke" ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": 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\"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-1f9ab0a1-6e53-4379-a54c-9b7860f1b365" }, { "id": "7cd727da-8bfc-479e-874b-843b1fed9075", "name": "Bad Gateway", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"featureIds\": [\n \"\"\n ],\n \"operatingModeName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", "actions", "switchMode", "invoke" ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-7cd727da-8bfc-479e-874b-843b1fed9075" }, { "id": "a6596b9e-a685-4e33-9221-980bc9299e71", "name": "Service Unavailable", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"featureIds\": [\n \"\"\n ],\n \"operatingModeName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", "actions", "switchMode", "invoke" ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-a6596b9e-a685-4e33-9221-980bc9299e71" }, { "id": "51b7cca1-9ca5-40b0-b409-d64f7603eb5e", "name": "Gateway Timeout", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"featureIds\": [\n \"\"\n ],\n \"operatingModeName\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", "actions", "switchMode", "invoke" ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-51b7cca1-9ca5-40b0-b409-d64f7603eb5e" } ], "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-3e878ef9-6af3-42d1-96f4-2788d35d8d26" } ], "id": "a8a138a3-f18b-4545-8a4c-36d9b92b1856", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-a8a138a3-f18b-4545-8a4c-36d9b92b1856" } ], "id": "03ddc0c4-627c-4b48-8e52-9d519672d453", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-03ddc0c4-627c-4b48-8e52-9d519672d453" } ], "id": "c4607df7-bc5e-4fd0-a8ce-907bda0f166e", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-c4607df7-bc5e-4fd0-a8ce-907bda0f166e" }, { "name": "{featureId}", "item": [ { "name": "normalOperationMode", "item": [ { "name": "Get Normal Operation Mode", "id": "3d91a97b-54c9-417d-929b-221283f59f0d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "id": "e02b8f8f-4844-4dbb-9446-609f1669ccf2", "key": "featureId", "value": "", "description": "(Required) Unique identifier for the feature." } ] }, "description": "Retrieves the current normal operating mode that the feature is scheduled to be in based on its time schedules. This represents the mode the feature would be in if no manual exceptions or overrides were active.\n\nThe normal operation mode is determined by the feature's configured schedules and may differ from the actual current operating mode if a manual exception has been applied. This API helps managers understand what the scheduled behavior is versus the actual current state.\n\nThis API requires a user auth token with the `spark:telephony_config_read` scope. The authenticated user must be a mode manager for the specified feature." }, "response": [ { "id": "441912eb-3bf8-4751-bf0d-acb64e977463", "name": "Normal operation mode retrieved successfully", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"operatingModeId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": 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\"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-0e0dc943-b07f-4270-a446-dc9679cdb0d9" }, { "id": "188b98cb-343f-4e43-a815-638ea47c1b12", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-188b98cb-343f-4e43-a815-638ea47c1b12" }, { "id": "37c9c073-0ce1-4c1a-884e-507fd65e11f5", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-37c9c073-0ce1-4c1a-884e-507fd65e11f5" }, { "id": "c2de2bed-bf67-4ace-8582-433e23a3c948", "name": "Not Found", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-c2de2bed-bf67-4ace-8582-433e23a3c948" }, { "id": "3abdff14-0da0-4cea-b6ce-be41e7ffa2ef", "name": "Method Not Allowed", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Method Not Allowed", "code": 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"featureId" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-dfbc4da5-0bc2-4fcd-95b4-ce05927294f1" }, { "id": "1f8d6d29-5a40-4897-a144-11cbf7420227", "name": "Gone", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-1f8d6d29-5a40-4897-a144-11cbf7420227" }, { "id": "66a40b61-1e03-4c93-a27f-c8c6720648d0", "name": "Unsupported Media Type", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-66a40b61-1e03-4c93-a27f-c8c6720648d0" }, { "id": "c669b970-9680-469e-814e-969c4751a9d8", "name": "Locked", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-c669b970-9680-469e-814e-969c4751a9d8" }, { "id": "6ea06fb4-827d-4e60-a633-2d4852707c74", "name": "Precondition Required", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": 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"key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-79419c4f-30b6-4d0d-9078-60a10ccac42d" }, { "id": "03789a67-3209-4a72-9d18-d0098a7c006e", "name": "Internal Server Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-03789a67-3209-4a72-9d18-d0098a7c006e" }, { "id": "33305403-1165-4a03-81cf-bcc8ab6c69e5", "name": "Bad Gateway", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-33305403-1165-4a03-81cf-bcc8ab6c69e5" }, { "id": "dc8f5682-87f9-4aeb-bbea-9b89acbfa3cc", "name": "Service Unavailable", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-dc8f5682-87f9-4aeb-bbea-9b89acbfa3cc" }, { "id": "2fc8dcdf-00f7-4711-b3f8-20d5c7b9033c", "name": "Gateway Timeout", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/normalOperationMode", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "normalOperationMode" ], "variable": [ { "key": "featureId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-2fc8dcdf-00f7-4711-b3f8-20d5c7b9033c" } ], "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-3d91a97b-54c9-417d-929b-221283f59f0d" } ], "id": "e35777c2-6347-4d9c-b056-aa7dd60d1c2d", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-e35777c2-6347-4d9c-b056-aa7dd60d1c2d" }, { "name": "modes", "item": [ { "name": "{modeId}", "item": [ { "name": "Get Operating Mode", "id": "37d0fc56-bcce-4ada-ae34-5a4e5a6773fe", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/modes/:modeId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "modes", ":modeId" ], "variable": [ { "id": "e6c2054b-3ffc-4825-80bf-83dad97a4002", "key": "featureId", "value": "", "description": "(Required) Unique identifier for the feature." }, { "id": "af3ead8c-71d5-4ef4-92fd-4dfaf28c99f7", "key": "modeId", "value": "", "description": "(Required) Unique identifier for the operating mode." } ] }, "description": "Retrieves detailed information about a specific operating mode for a feature, including the mode's ID and name. This API allows managers to get the details of any operating mode configured for a feature.\n\nOperating modes define different configurations for how a feature behaves (e.g., business hours routing vs. after-hours routing). Each mode has a unique ID and a descriptive name that helps managers identify its purpose.\n\nThis API requires a user auth token with the `spark:telephony_config_read` scope. The authenticated user must be a mode manager for the specified feature." }, "response": [ { "id": "8557c647-58f5-4913-a7ff-5da4e7761779", "name": "Operating mode retrieved successfully", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/modes/:modeId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "modes", ":modeId" ], "variable": [ { "key": "featureId" }, { "key": "modeId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"operatingModeId\": \"\",\n \"name\": \"\",\n \"type\": \"NONE\",\n \"level\": 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"cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-815b6c1a-0a37-4ed0-af72-a233dc796028" } ], "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-37d0fc56-bcce-4ada-ae34-5a4e5a6773fe" } ], "id": "1d5923c9-3ff3-4855-b72e-e546a4b0edd8", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-1d5923c9-3ff3-4855-b72e-e546a4b0edd8" } ], "id": "a0ab810a-ab27-4e60-951b-10db6f2541de", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-a0ab810a-ab27-4e60-951b-10db6f2541de" }, { "name": "actions", "item": [ { "name": "switchToNormalOperation", "item": [ { "name": "invoke", "item": [ { "name": "Switch to Normal Operation", "id": "3cceea0b-10fb-4906-971f-9ab4af699344", 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This returns the feature to operating according to its configured time schedules.\n\nThis operation is useful when a temporary manual mode change (exception) is no longer needed and you want to restore automatic schedule-based operation. It effectively cancels any active manual mode switches.\n\nThis API requires a user auth token with the `spark:telephony_config_write` scope. The authenticated user must be a mode manager for the specified feature." }, "response": [ { "id": "c2352fd2-fc1a-4b24-b3d1-a69ef2c9da06", "name": "Switched to normal operation successfully", "originalRequest": { "method": "POST", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-c2352fd2-fc1a-4b24-b3d1-a69ef2c9da06" }, { 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\"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-cdc63ec9-badc-4d77-89f1-cb5872967293" }, { "id": "fa0a0487-a739-4b3d-bac4-6d3dcdcf86af", "name": "Forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-fa0a0487-a739-4b3d-bac4-6d3dcdcf86af" }, { "id": "6f93f641-e822-4246-ac7a-26d092531105", "name": "Not Found", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-6f93f641-e822-4246-ac7a-26d092531105" }, { "id": "93982ada-471d-4991-be67-570ef7127b0a", "name": "Method Not Allowed", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", 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part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Unsupported Media Type", "code": 415, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-5d70e3e2-53ef-4a96-8db7-4f9de3ce9ec3" }, { "id": "a9d7966b-0afc-4d94-ac04-199ad23d84ae", "name": "Locked", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Locked (WebDAV) (RFC 4918)", "code": 423, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-a9d7966b-0afc-4d94-ac04-199ad23d84ae" }, { "id": "0ddbd0fb-3b4e-4b97-84c6-dddf660ba8da", "name": "Precondition Required", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Precondition Required", "code": 428, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-0ddbd0fb-3b4e-4b97-84c6-dddf660ba8da" }, { "id": "30701df7-83fa-4218-bd2a-c4e38eebff3a", "name": "Too Many Requests", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-30701df7-83fa-4218-bd2a-c4e38eebff3a" }, { "id": "55c7ee6b-54c5-4484-adcf-eb1d4c7ab8a2", "name": "Internal Server Error", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-55c7ee6b-54c5-4484-adcf-eb1d4c7ab8a2" }, { "id": "f05a473f-b0db-49ae-a835-c265a87f602d", "name": "Bad Gateway", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-f05a473f-b0db-49ae-a835-c265a87f602d" }, { "id": "37fa5f02-3493-42b0-b2fc-2ac62ece7dec", "name": "Service Unavailable", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-37fa5f02-3493-42b0-b2fc-2ac62ece7dec" }, { "id": "ba7e2dc2-be7d-4229-a381-842e4c2ecf16", "name": "Gateway Timeout", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchToNormalOperation/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchToNormalOperation", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-ba7e2dc2-be7d-4229-a381-842e4c2ecf16" } ], "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-3cceea0b-10fb-4906-971f-9ab4af699344" } ], "id": "5d135230-e77e-4bbc-a3b6-d70e39dde8a6", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-5d135230-e77e-4bbc-a3b6-d70e39dde8a6" } ], "id": "d957c937-a50e-4676-9c8f-32d222c26187", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-d957c937-a50e-4676-9c8f-32d222c26187" }, { "name": "switchMode", "item": [ { "name": "invoke", "item": [ { "name": "Switch Mode for Single Feature", "id": "19d9345a-5c7d-4c43-80a5-b2542bb19cd7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"operatingModeId\": \"\",\n \"isManualSwitchbackEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchMode", "invoke" ], "variable": [ { "id": "32f5a3b7-e109-4b51-8e44-bfb7d9d05b66", "key": "featureId", "value": "", "description": "(Required) Unique identifier for the feature." } ] }, "description": "Switches the operating mode for a single feature to a specified mode, either temporarily or with manual switchback. This API creates an exception to the feature's normal scheduled operation, allowing managers to manually control the feature's behavior.\n\nYou can configure whether the mode switch is temporary (automatically reverts based on schedule) or requires manual switchback. This is useful for handling unexpected situations like emergency closures, special events, or unscheduled breaks.\n\nThis API requires a user auth token with the `spark:telephony_config_write` scope. The authenticated user must be a mode manager for the specified feature." }, "response": [ { "id": "bd817124-612e-4423-9ca2-e6bfc2857aa3", "name": "Mode switched successfully", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"operatingModeId\": \"\",\n \"isManualSwitchbackEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchMode", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": 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"application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"operatingModeId\": \"\",\n \"isManualSwitchbackEnabled\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId/actions/switchMode/invoke", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId", "actions", "switchMode", "invoke" ], "variable": [ { "key": "featureId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-f6d2ac65-02b8-45ea-8696-c0c75c6462b4" } ], "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-19d9345a-5c7d-4c43-80a5-b2542bb19cd7" } ], "id": "68856b5b-4ad1-4a99-b999-14792f4bb7ab", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-68856b5b-4ad1-4a99-b999-14792f4bb7ab" } ], "id": "983c93d8-f3f4-43e2-b6e8-93080f8d07f8", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-983c93d8-f3f4-43e2-b6e8-93080f8d07f8" }, { "name": "extendMode", "item": [ { "name": "invoke", "item": [ { "name": "Extend Current Operating Mode Duration", "id": "a0c74c1d-aec8-4631-ae6c-6ab642446bbb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "POST", 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"updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-020e74c6-df0c-44e8-be7e-aa689aaa5fae" } ], "id": "3ec66686-cde9-4639-91af-4190cf393590", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-3ec66686-cde9-4639-91af-4190cf393590" } ], "id": "9abb90ca-7c01-406b-9767-e5d3c4b3ffd1", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-9abb90ca-7c01-406b-9767-e5d3c4b3ffd1" }, { "name": "Get Mode Management Feature", "id": "7daa08aa-1efe-460b-8eb9-04f13421f729", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId" ], "variable": [ { "id": "45da7955-0cdc-44ac-ab22-d4b365e11408", "key": "featureId", "value": "", "description": "(Required) Unique identifier for the feature." } ] }, "description": "Retrieves detailed information about a specific mode management feature including its current operating mode and exception status. This API provides the feature's ID, name, type, current operating mode ID, and whether it is currently in an exception mode.\n\nException mode indicates that the feature has been manually switched to a different mode than what its schedule dictates. This information is critical for mode managers to understand the current state of their features.\n\nThis API requires a user auth token with the `spark:telephony_config_read` scope. The authenticated user must be a mode manager for the specified feature." }, "response": [ { "id": "a0b28c64-9e78-4d00-828f-b367dee5beb9", "name": "Mode management feature retrieved successfully", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId" ], "variable": [ { "key": "featureId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"modeBasedForwardingEnabled\": \"\",\n \"currentOperatingModeId\": \"\",\n \"timezone\": \"\",\n \"modes\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"normalOperationEnabled\": \"\",\n \"type\": \"DIFFERENT_HOURS_DAILY\",\n \"level\": \"ORGANIZATION\",\n \"forwardTo\": {\n \"sendToVoicemailEnabled\": \"\",\n \"defaultSendToVoicemailEnabled\": \"\",\n \"selection\": \"DO_NOT_FORWARD\",\n \"phoneNumber\": \"\",\n \"defaultPhoneNumber\": \"\"\n }\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"normalOperationEnabled\": \"\",\n \"type\": \"SAME_HOURS_DAILY\",\n \"level\": \"LOCATION\",\n \"forwardTo\": {\n \"sendToVoicemailEnabled\": \"\",\n \"defaultSendToVoicemailEnabled\": \"\",\n \"selection\": \"FORWARD_TO_SPECIFIED_NUMBER\",\n \"phoneNumber\": \"\",\n \"defaultPhoneNumber\": \"\"\n }\n }\n ],\n \"phoneNumber\": \"\",\n \"extension\": \"\",\n \"currentOperatingModeEndTime\": \"\",\n \"currentOperatingModeForwardDestination\": \"\",\n \"exceptionType\": \"AUTOMATIC_SWITCH_BACK_EARLY_START\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-a0b28c64-9e78-4d00-828f-b367dee5beb9" }, { "id": "073b5751-b9af-4f3f-8e85-7fcbde4bd1c5", "name": "Bad Request: The request was invalid or cannot be otherwise served.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId" ], "variable": [ { "key": "featureId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": 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[\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-0c124c06-86c9-4f26-bc55-593ea9ad3500" }, { "id": "b1e886cf-756c-4be8-ad16-206a606d948c", "name": "Too Many Requests", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId" ], "variable": [ { "key": "featureId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": 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"responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-b3158f12-f7fc-4500-ac38-1483a9d7be30" }, { "id": "5ca775b6-220f-4e8d-acb1-b87eab26ff93", "name": "Bad Gateway", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId" ], "variable": [ { "key": "featureId" } ] } }, "status": "Bad Gateway", "code": 502, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-5ca775b6-220f-4e8d-acb1-b87eab26ff93" }, { "id": "cd46f1c9-7c32-4923-ad69-e0cc18de10bb", "name": "Service Unavailable", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId" ], "variable": [ { "key": "featureId" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-cd46f1c9-7c32-4923-ad69-e0cc18de10bb" }, { "id": "2e612ef6-bdaa-4651-b43c-eff37a5cc898", "name": "Gateway Timeout", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features/:featureId", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features", ":featureId" ], "variable": [ { "key": "featureId" } ] } }, "status": "Gateway Timeout", "code": 504, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"errors\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ],\n \"trackingId\": \"\"\n}", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-2e612ef6-bdaa-4651-b43c-eff37a5cc898" } ], "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-7daa08aa-1efe-460b-8eb9-04f13421f729" } ], "id": "f4308b7e-3c99-4bb8-a1b0-b03808a5149e", "createdAt": "2026-07-28T11:12:44.000Z", "updatedAt": "2026-07-28T11:12:44.000Z", "uid": "35240-f4308b7e-3c99-4bb8-a1b0-b03808a5149e" }, { "name": "Get Mode Management Features", "id": "55cda308-cb8e-4576-a61b-7b07a712052f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/telephony/config/people/me/settings/modeManagement/features", "host": [ "{{baseUrl}}" ], "path": [ "telephony", "config", "people", "me", "settings", "modeManagement", "features" ] }, "description": "Retrieves a list of all mode management features (Auto Attendants, Call Queues, and Hunt Groups) for which the authenticated user has been designated as a mode manager. This API returns basic information about each feature including its ID, name, and type.\n\nMode Management allows designated managers to switch features between different operational configurations based on time schedules or manual triggers. This is useful for managing business hours, holidays, and emergency scenarios.\n\nThis API requires a user auth token with the `spark:telephony_config_read` scope. 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