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\"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-c2e8ee54-e52e-4c6a-a759-665067a271ec" }, { "id": "948b386e-c146-4e2b-b542-30439e15de9f", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-ci-user-id/:id?includeUserProfile=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-948b386e-c146-4e2b-b542-30439e15de9f" }, { "id": "e0d6925b-60ee-42ae-9f40-571d361b3bec", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-ci-user-id/:id?includeUserProfile=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-e0d6925b-60ee-42ae-9f40-571d361b3bec" }, { "id": "c539d7e5-5158-46ba-84ef-f3918a5361c9", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-ci-user-id/:id?includeUserProfile=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-c539d7e5-5158-46ba-84ef-f3918a5361c9" }, { "id": "25e7c7b4-197d-4eeb-8623-50cfa5eed22d", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-ci-user-id/:id?includeUserProfile=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-25e7c7b4-197d-4eeb-8623-50cfa5eed22d" }, { "id": "43c10922-2632-46f8-a0a0-41ecab1da518", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-ci-user-id/:id?includeUserProfile=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-43c10922-2632-46f8-a0a0-41ecab1da518" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-02851d44-04ba-42ef-90c7-45ef258fc0b0" } ], "id": "dbba7cb1-cf33-4a85-9140-2abc82c0e036", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-dbba7cb1-cf33-4a85-9140-2abc82c0e036" } ], "id": "a01379d7-8a1e-48ee-91bc-9e12918cebaa", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-a01379d7-8a1e-48ee-91bc-9e12918cebaa" }, { "name": "by-dynamic-skill-id", "item": [ { "name": "{skillId}", "item": [ { "name": "Get users by dynamic skill ID", "id": "2c9f16f9-5964-4986-afa0-8b25d2ec07e6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-dynamic-skill-id/:skillId?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-dynamic-skill-id", ":skillId" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)\n\nThe examples below show some search queries\n- \"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "id": "5aae610e-8c61-49d1-b812-a4897aa3fa43", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "65ee6054-22c3-4200-8b1b-7ade7696d505", "key": "skillId", "value": "", "description": "(Required) The dynamic skill ID to fetch users for" } ] }, "description": "Fetches all users assigned to a specific dynamic skill with search and pagination support. Returns user details with the specific dynamic skill value." }, "response": [ { "id": "f626e1e6-bc0b-4061-8721-b5cb35af8f4a", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-dynamic-skill-id/:skillId?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-dynamic-skill-id", ":skillId" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)\n\nThe examples below show some search queries\n- \"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "skillId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"meta\": {\n \"ipsum_48\": {},\n \"veniamb0\": {},\n \"ad_b7\": {},\n \"dolor_08\": {}\n },\n \"data\": [\n {\n \"organizationId\": \"CB5500A1B6eE-50EA-B2ec-fCFCb5AD4E49\",\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"dynamicSkill\": {\n \"skillId\": \"\",\n \"organizationId\": \"82A0Ed9dec426DCC-dAc8f5b55892FFAB\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n },\n {\n \"organizationId\": \"aBe96d37-C444e0be-ABcB-3F59AC19ceAa\",\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"dynamicSkill\": {\n \"skillId\": \"\",\n \"organizationId\": \"a398Ab64FC4C-De1fFBbBEd633BdDE329\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n }\n ]\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-f626e1e6-bc0b-4061-8721-b5cb35af8f4a" }, { "id": "6f369623-4ddf-46e6-9bcb-83b84dfe31f7", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-dynamic-skill-id/:skillId?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-dynamic-skill-id", ":skillId" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)\n\nThe examples below show some search queries\n- \"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "skillId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-6f369623-4ddf-46e6-9bcb-83b84dfe31f7" }, { "id": "ea82e074-440f-4b71-82f4-2b9796b879dd", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-dynamic-skill-id/:skillId?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-dynamic-skill-id", ":skillId" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)\n\nThe examples below show some search queries\n- \"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "skillId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-ea82e074-440f-4b71-82f4-2b9796b879dd" }, { "id": "4c9cbdc4-ed9d-4a51-b848-b9ecb344555a", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-dynamic-skill-id/:skillId?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-dynamic-skill-id", ":skillId" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)\n\nThe examples below show some search queries\n- \"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "skillId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-4c9cbdc4-ed9d-4a51-b848-b9ecb344555a" }, { "id": "05098363-19db-41fc-85eb-02106d24cabb", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-dynamic-skill-id/:skillId?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-dynamic-skill-id", ":skillId" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)\n\nThe examples below show some search queries\n- \"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "skillId" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-05098363-19db-41fc-85eb-02106d24cabb" }, { "id": "d54b4179-2330-4ba6-9054-0a61f8f5bc6d", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/by-dynamic-skill-id/:skillId?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "by-dynamic-skill-id", ":skillId" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)\n\nThe examples below show some search queries\n- \"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "skillId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-d54b4179-2330-4ba6-9054-0a61f8f5bc6d" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-2c9f16f9-5964-4986-afa0-8b25d2ec07e6" } ], "id": "891fbf0a-63da-4951-973d-291282c4bca1", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-891fbf0a-63da-4951-973d-291282c4bca1" } ], "id": "dd9319d6-d105-4a48-b5eb-3b559ac84906", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-dd9319d6-d105-4a48-b5eb-3b559ac84906" }, { "name": "fetch-by-skill-requirements", "item": [ { "name": "Get the agents matching skill requirements criteria", "id": "7e82141e-2548-4992-9731-1b4fc96e29b2", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/hal+json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "id": "a3d4c801-90b1-4f13-91b6-9a2e3f9496b5", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "This API can be used to fetch the agents who match the provided skill requirements criteria. Maximum of 50 skill requirements criteria can be passed in the request." }, "response": [ { "id": "1a0c8781-7bc7-412a-b2e3-f0a43d5a08f5", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/hal+json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"meta\": {\n \"orgid\": \"ec80681dbCF4-d9dF41eB0E0EBf5a8cf9\",\n \"page\": \"\",\n \"pageSize\": \"\",\n \"totalPages\": \"\",\n \"totalRecords\": \"\",\n \"links\": {}\n },\n \"data\": [\n {\n \"organizationId\": \"B0c1Efdc-B6C47AAB-Cc4D-B5dc5bA5EAfA\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"skillProfileName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"6E8D2A62aFb96b6aAaEc-D1bb94A1F91E\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"skillProfileName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-1a0c8781-7bc7-412a-b2e3-f0a43d5a08f5" }, { "id": "a55ba3cb-ed6b-4e1e-a751-7f439ba40f73", "name": "The request was invalid and cannot be served. An accompanying error message will explain further", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-a55ba3cb-ed6b-4e1e-a751-7f439ba40f73" }, { "id": "32717634-ee11-438b-8841-252fa2a837c2", "name": "Unauthorized Operation", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-32717634-ee11-438b-8841-252fa2a837c2" }, { "id": "3f1443fa-d547-456b-a0f8-d658151e7d37", "name": "Operation is forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-3f1443fa-d547-456b-a0f8-d658151e7d37" }, { "id": "aad530c8-f11c-4783-a71a-d66140c64251", "name": "Similar entity is already present", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-aad530c8-f11c-4783-a71a-d66140c64251" }, { "id": "ca15a625-c0ab-4e9b-ac12-c44c1ae91efd", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-ca15a625-c0ab-4e9b-ac12-c44c1ae91efd" }, { "id": "a278b06c-a849-46f6-a2b1-182a8f83107f", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"condition\": \"\",\n \"skillId\": \"\",\n \"skillValue\": \"\",\n \"organizationId\": \"AaedcaadA0b5DDAB-FDcd-Ce3cCFD2c33D\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillName\": \"\",\n \"skillType\": \"\",\n \"weight\": \"\",\n \"dynamicSkill\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-by-skill-requirements?search=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-by-skill-requirements" ], "query": [ { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-a278b06c-a849-46f6-a2b1-182a8f83107f" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-7e82141e-2548-4992-9731-1b4fc96e29b2" } ], "id": "915dbb39-83f7-4100-affb-1a022117a0f6", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-915dbb39-83f7-4100-affb-1a022117a0f6" }, { "name": "fetch-user-details-by-ids", "item": [ { "name": "Fetch User details by IDs", "id": "16300f8a-8386-4db2-a252-6520f1293773", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "id": "7abd652c-4a30-4878-be85-68b6fde2c3a2", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "Retrieve an existing User's first name, last name and email by list of IDs in a given organization." }, "response": [ { "id": "07f5e265-60c1-4ab6-b016-4df2599714cb", "name": "OK", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "key": "orgid" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"meta\": {\n \"dolora06\": {},\n \"incididunt_2\": {},\n \"enimbd\": {}\n },\n \"data\": [\n {\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\"\n },\n {\n \"id\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-07f5e265-60c1-4ab6-b016-4df2599714cb" }, { "id": "ea2d7bc1-14fb-479c-81bf-e9ede12b64a8", "name": "The request was invalid and cannot be served. An accompanying error message will explain further", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-ea2d7bc1-14fb-479c-81bf-e9ede12b64a8" }, { "id": "234dd194-0240-4037-9337-cc9bbb59a10e", "name": "Unauthorized Operation", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-234dd194-0240-4037-9337-cc9bbb59a10e" }, { "id": "b7acdff0-1023-4056-8193-665ed7e574c6", "name": "Operation is forbidden", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-b7acdff0-1023-4056-8193-665ed7e574c6" }, { "id": "4fe5ffc6-162e-4edb-bcb5-2293b30cb164", "name": "Similar entity is already present", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-4fe5ffc6-162e-4edb-bcb5-2293b30cb164" }, { "id": "8368c238-5b00-4c6d-9c27-af6904914f4a", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-8368c238-5b00-4c6d-9c27-af6904914f4a" }, { "id": "5a4ec5b8-3d20-42ff-8ffe-a83b632e8a61", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"userIds\": [\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n },\n {\n \"example\": \"a1b2c3d4-e5f6-7g8h-9i10-j11k12l13m14\",\n \"description\": \"A user identifier.\"\n }\n ],\n \"search\": \"\",\n \"queueId\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/fetch-user-details-by-ids?page=0&pageSize=10", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "fetch-user-details-by-ids" ], "query": [ { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "10" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-5a4ec5b8-3d20-42ff-8ffe-a83b632e8a61" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-16300f8a-8386-4db2-a252-6520f1293773" } ], "id": "9e75dd75-b3a8-478e-af54-04db9e3dc171", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-9e75dd75-b3a8-478e-af54-04db9e3dc171" }, { "name": "with-user-profile", "item": [ { "name": "{id}", "item": [ { "name": "Get specific User along with profile by ID", "id": "549ab65f-dc55-4c18-87c6-71bd6c9cce95", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile", ":id" ], "variable": [ { "id": "89e247cb-e237-4164-814f-0b0145f5ec92", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "2b320770-2a42-4094-b7d1-9d57f2a4cc9c", "key": "id", "value": "", "description": "(Required) Resource ID of the User." } ] }, "description": "Retrieve an existing User along with the corresponding UserProfile by ID in a given organization." }, "response": [ { "id": "32cdae6a-2a10-478d-85ea-8c34cbfe4573", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizationId\": \"A9041526B1FB2ec8C80E-E0a74260e43B\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"NONE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"ALL\",\n \"accessAllSites\": \"PROVISIONED_VALUE\",\n \"accessAllTeams\": \"ALL\",\n \"active\": \"\",\n \"name\": \"\\fYi\",\n \"profileType\": \"ANALYZER_SUPERVISOR\",\n \"organizationId\": \"80bce2A6cdBB-a6FA-BaBD-a74eAa039c96\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"A62F3D4D-0c259FcF-5CB96aaff1e5B4F8\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"DFd2aDC5-50AE19BEC15edb3b8c6ccc65\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"0CdC6CdC-0dc6bdDE6F8bc7FB88cacE92\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"C8AEad4e-5676-4ddb-e353-6baaa7F4eFbd\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"3A8deF9De04e-7F1378f5-8ea8bcDabe06\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"bA884DFC74619184-6287BCAE1aA9dA4b\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"1\",\n \"permissionAccessLevel\": \"SPECIFIC\",\n \"profileType\": \"ADMINISTRATOR\",\n \"resourceAccessLevel\": \"SPECIFIC\",\n \"organizationId\": \"95E4D64e-A043-CcCc01BC-F7fDDaCa6Cad\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"EDIT\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"NONE\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"\u2006\u2003\\r2--\\t\",\n \"organizationId\": \"46fD39eaD30d8B3f-31FAaBCf27aAF4B5\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"q1BNH\",\n \"organizationId\": \"8dbAbF77-f6EE-2C9e-5EE6ce8ffEEB15f4\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"EXCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"ENABLED\",\n \"userLevelSummariesInclusion\": \"INCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"3DbEEdf6-C4bD-88B8-9dDfe53f6bAF863e\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"BDdDBA06ac92-3205-dcD0-40eE116FBdD1\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-32cdae6a-2a10-478d-85ea-8c34cbfe4573" }, { "id": "fed465a8-9ecd-41b7-821d-9f424569c23f", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-fed465a8-9ecd-41b7-821d-9f424569c23f" }, { "id": "39999499-be4c-4f13-96a8-10989c4af5fb", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-39999499-be4c-4f13-96a8-10989c4af5fb" }, { "id": "06c40dd8-3be8-4ff4-a8b3-01c01e57846f", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-06c40dd8-3be8-4ff4-a8b3-01c01e57846f" }, { "id": "c775c84b-13be-473d-aaa1-5e700f8b25e8", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-c775c84b-13be-473d-aaa1-5e700f8b25e8" }, { "id": "6d70a816-552f-40a6-beab-94ec5e7b9587", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-6d70a816-552f-40a6-beab-94ec5e7b9587" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-549ab65f-dc55-4c18-87c6-71bd6c9cce95" } ], "id": "bd8fd0e2-f0e1-48fd-b6d6-5c0782116499", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-bd8fd0e2-f0e1-48fd-b6d6-5c0782116499" }, { "name": "List Users along with profile", "id": "1375fdca-f0f6-488e-a8b1-c6cd2cacee53", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile" ], "variable": [ { "id": "5a6fae0c-6c08-4635-b7bf-b69e9a584eb6", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "Retrieve a list of User(s) along with their UserProfiles in a given organization." }, "response": [ { "id": "92f2aa50-7d92-4a39-a3de-87823ddb85bb", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "[\n {\n \"organizationId\": \"de63B6fE66Ab-d53E7f16-c916FdC83D1D\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"PROVISIONED_VALUE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"SPECIFIC\",\n \"accessAllSites\": \"SPECIFIC\",\n \"accessAllTeams\": \"NONE\",\n \"active\": \"\",\n \"name\": \"\u205f\u2005Xt\",\n \"profileType\": \"ANALYZER_ADMINISTRATOR\",\n \"organizationId\": \"5ED39D08-33D8aBc5-1eEBb757B7bfd4b6\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"499B6aab-bD6F-e47A-CB954F8354F89Ad4\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"a6a3363e6cEf-17ac39d9A8300b604CaC\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"59eA2Ad739d7d66D6C5D-BE1Cb4508ADF\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"cEF85b8B8Eaa-F99A-e8B23a39F083ed7b\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": 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\"SUPERVISOR\",\n \"resourceAccessLevel\": \"PROVISIONED_VALUE\",\n \"organizationId\": \"bcbf00c2-0F592bffFEDBCFF2E1e0b5AB\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"EDIT\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"VIEW\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"ef9fNd\",\n \"organizationId\": \"5aebFbd6bBb4-c3BcD84A-D27dEbdFa1Bc\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"cS\u20076\\rgK\",\n \"organizationId\": \"ACe6B5F0-b1bbF91CD0f1E8C2DcAcC5Ef\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"INCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"DISABLED\",\n \"userLevelSummariesInclusion\": \"INCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n 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\"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"PROVISIONED_VALUE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"NONE\",\n \"accessAllSites\": \"PROVISIONED_VALUE\",\n \"accessAllTeams\": \"SPECIFIC\",\n \"active\": \"\",\n \"name\": \"\u2005\u2008\",\n \"profileType\": \"ADMINISTRATOR\",\n \"organizationId\": \"5da3dbBc-a8eB-AA53f6F1CCA129ad0129\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"VIEW\",\n \"organizationId\": \"ae9dbB44e5ec-5b3aec57-8F5046A4e15f\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"4C750f7cd9Bc47F6f2154d8bDb694F3c\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"74a6C781-0C0DFE9a-8ec1EeEfa0F40A77\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"VIEW\",\n \"organizationId\": \"faF0609f-5fbA-aF4ed4E1-d1BEdAE93c14\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"e3bdbb280b3a-805a-9cC3CcCf3d8f24Fe\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"Ac45Cc299C4C5a2E-bBaE-e7BF7d9EDbCD\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"\",\n \"permissionAccessLevel\": \"NONE\",\n \"profileType\": \"STANDARD_AGENT\",\n \"resourceAccessLevel\": \"NONE\",\n \"organizationId\": \"fFe3C0889efD9F9bcFa2F45A97CaE1b9\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"ENABLED\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"VIEW\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"oV\",\n \"organizationId\": \"439adB48-2F0C-2DC80df3-6FCfe0bA47Cc\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"0YhL\u202fm\\n\",\n \"organizationId\": \"d070AaFC-F1ea-6E356Acb90E47B0FD047\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"ALL\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"EXCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"DISABLED\",\n \"userLevelSummariesInclusion\": \"INCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"e9ee8aeA-62aB-AECD-0FCF43E9Ff8aFe74\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"C16D5AaD-f9d4-1cF3-B5A2-Bee4A7ace383\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n }\n]", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-92f2aa50-7d92-4a39-a3de-87823ddb85bb" }, { "id": "1b3f949e-8595-400f-988b-7e38320d5101", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-1b3f949e-8595-400f-988b-7e38320d5101" }, { "id": "9dba07dd-2aad-41c1-8e15-8702d6bf7c72", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-9dba07dd-2aad-41c1-8e15-8702d6bf7c72" }, { "id": "8be532cd-a9f4-45d7-9d28-5a6fe85b2d10", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-8be532cd-a9f4-45d7-9d28-5a6fe85b2d10" }, { "id": "28b68684-d989-44ec-be68-15a56ae5f668", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-28b68684-d989-44ec-be68-15a56ae5f668" }, { "id": "dd9149e6-9cef-4c0d-a070-64a9c63fee2d", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/with-user-profile", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", "with-user-profile" ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-dd9149e6-9cef-4c0d-a070-64a9c63fee2d" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-1375fdca-f0f6-488e-a8b1-c6cd2cacee53" } ], "id": "b3ef209f-6ef3-4671-a99e-79e319bcd680", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-b3ef209f-6ef3-4671-a99e-79e319bcd680" }, { "name": "{id}", "item": [ { "name": "incoming-references", "item": [ { "name": "List references for a specific User", "id": "47282050-3333-4d24-81a1-f9030e9d6004", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "id": "4c193d64-d567-4536-ad4a-87afa35827c7", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "133f0543-25d8-46d4-847d-4579ce073dfa", "key": "id", "value": "", "description": "(Required) ID of this contact center resource." } ] }, "description": "Retrieve a list of all entities that have reference to an existing User by ID in a given organization." }, "response": [ { "id": "32c2bc20-9b8e-420a-8610-e1bffb87afee", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"description\": \"\",\n \"meta\": {\n \"orgid\": \"Fc2D6c4A-Ff3c-Dfa9-9aE2af9DbcA5e23F\",\n \"page\": \"\",\n \"pageSize\": \"\",\n \"totalPages\": \"\",\n \"totalRecords\": \"\",\n \"links\": {},\n \"referencedEntities\": [\n \"\",\n \"\"\n ],\n \"currentEntity\": \"\"\n },\n \"data\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"additionalAttributes\": {\n \"ut3\": \"\",\n \"culpa_048\": \"\",\n \"laboris81\": \"\"\n },\n \"createdDate\": \"\",\n \"lastModifiedDate\": \"\",\n \"version\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"additionalAttributes\": {\n \"eiusmod__1\": \"\",\n \"elit_4\": \"\"\n },\n \"createdDate\": \"\",\n \"lastModifiedDate\": \"\",\n \"version\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-32c2bc20-9b8e-420a-8610-e1bffb87afee" }, { "id": "f59cbba9-fe8b-4cf9-954c-84e4cf97e2ef", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. 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The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-9d9c162a-0af3-4476-a5f9-0d4bba47d523" }, { "id": "d76555fb-894c-4302-be5a-8a10cdfd5517", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id/incoming-references?type=&page=0&pageSize=100", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id", "incoming-references" ], "query": [ { "description": "Entity type of the other entity that has a reference to this specific entity.", "key": "type", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. 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The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. 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The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-324eb45f-5c90-4945-9065-fc04ab5fbc55" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-47282050-3333-4d24-81a1-f9030e9d6004" } ], "id": "44450861-1993-4cfc-bf1a-deb56c422c86", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-44450861-1993-4cfc-bf1a-deb56c422c86" }, { "name": "reskill", "item": [ { "name": "Reskill Agents", "id": "fcf27884-35de-4d49-b157-e20e89f3d1b2", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organizationId\": \"CF9Aac1AFBBF9dAc-cbDE09bDF6efeAFD\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillProfileId\": \"\",\n \"dynamicSkills\": {\n \"add\": [\n {\n \"organizationId\": \"2d3EA9badf233c8D0ED4-47D0FAE575CA\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"01E75129-3b4eEF7C-e0B7Ae6670CEF8DB\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"remove\": [\n \"\",\n \"\"\n ]\n },\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id/reskill", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id", "reskill" ], "variable": [ { "id": "86857bd0-d9bc-4360-b682-a8719ef773e0", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "55331391-e62d-4439-bd78-83d8f1c3a529", "key": "id", "value": "", "description": "(Required) Resource ID of the User." } ] }, "description": "Reskill agents by assigning or unassigning skills." }, "response": [ { "id": "057db544-d680-4eda-a6b2-a41535923863", "name": "No Content", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organizationId\": \"CF9Aac1AFBBF9dAc-cbDE09bDF6efeAFD\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillProfileId\": \"\",\n \"dynamicSkills\": {\n \"add\": [\n {\n \"organizationId\": \"2d3EA9badf233c8D0ED4-47D0FAE575CA\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"01E75129-3b4eEF7C-e0B7Ae6670CEF8DB\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"remove\": [\n \"\",\n \"\"\n ]\n },\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id/reskill", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id", "reskill" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-057db544-d680-4eda-a6b2-a41535923863" }, { "id": "99a1a852-6d47-4737-b829-40468772b101", "name": "The request was invalid and cannot be served. An accompanying error message will explain further", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organizationId\": \"CF9Aac1AFBBF9dAc-cbDE09bDF6efeAFD\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillProfileId\": \"\",\n \"dynamicSkills\": {\n \"add\": [\n {\n \"organizationId\": \"2d3EA9badf233c8D0ED4-47D0FAE575CA\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"01E75129-3b4eEF7C-e0B7Ae6670CEF8DB\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": 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"originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organizationId\": \"CF9Aac1AFBBF9dAc-cbDE09bDF6efeAFD\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillProfileId\": \"\",\n \"dynamicSkills\": {\n \"add\": [\n {\n \"organizationId\": \"2d3EA9badf233c8D0ED4-47D0FAE575CA\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"01E75129-3b4eEF7C-e0B7Ae6670CEF8DB\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": 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"method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organizationId\": \"CF9Aac1AFBBF9dAc-cbDE09bDF6efeAFD\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillProfileId\": \"\",\n \"dynamicSkills\": {\n \"add\": [\n {\n \"organizationId\": \"2d3EA9badf233c8D0ED4-47D0FAE575CA\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"01E75129-3b4eEF7C-e0B7Ae6670CEF8DB\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n 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been rate limited", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organizationId\": \"CF9Aac1AFBBF9dAc-cbDE09bDF6efeAFD\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillProfileId\": \"\",\n \"dynamicSkills\": {\n \"add\": [\n {\n \"organizationId\": \"2d3EA9badf233c8D0ED4-47D0FAE575CA\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"01E75129-3b4eEF7C-e0B7Ae6670CEF8DB\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n 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"originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organizationId\": \"CF9Aac1AFBBF9dAc-cbDE09bDF6efeAFD\",\n \"id\": \"\",\n \"version\": \"\",\n \"skillProfileId\": \"\",\n \"dynamicSkills\": {\n \"add\": [\n {\n \"organizationId\": \"2d3EA9badf233c8D0ED4-47D0FAE575CA\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"01E75129-3b4eEF7C-e0B7Ae6670CEF8DB\",\n \"id\": \"\",\n \"version\": \"\",\n \"userId\": \"\",\n \"enumSkillValues\": [\n \"\",\n \"\"\n ],\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"skillId\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"remove\": [\n \"\",\n \"\"\n ]\n },\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id/reskill", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id", "reskill" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-73f3db91-b13b-448e-803d-c6bb023dd638" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-fcf27884-35de-4d49-b157-e20e89f3d1b2" } ], "id": "95d127c6-3900-4652-8eec-974897ac415e", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-95d127c6-3900-4652-8eec-974897ac415e" }, { "name": "Get specific User by ID", "id": "85bf3157-c51e-41f6-b9d1-1ee56b6bc0f8", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id?includeCount=false&includeUserProfileType=false&includeSkillProfileAudit=false&includeReskillAuditInfo=false&includeSkillDetails=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "query": [ { "description": "If set to true, the API response will include the count of each type of Contact Service Queues that the user is assigned to", "key": "includeCount", "value": "false" }, { "description": "If set to true, the API response will include the user profile", "key": "includeUserProfileType", "value": "false" }, { "description": "If set to true gives skill profile modification info.", "key": "includeSkillProfileAudit", "value": "false" }, { "description": "If set to true gives skill profile and dynamic skill modification info.", "key": "includeReskillAuditInfo", "value": "false" }, { "description": "If set to true,the response includes skill information for each dynamic skill assignment", "key": "includeSkillDetails", "value": "false" } ], "variable": [ { "id": "4a4b0be4-6803-4bf7-80af-415d2b7f2828", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "40002a85-f7ac-458f-9802-1d0b4d134473", "key": "id", "value": "", "description": "(Required) Resource ID of the User." } ] }, "description": "Retrieve an existing Users by ID in a given organization." }, "response": [ { "id": "1bf108ac-55d4-44f9-97ab-8e300526f192", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id?includeCount=false&includeUserProfileType=false&includeSkillProfileAudit=false&includeReskillAuditInfo=false&includeSkillDetails=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "query": [ { "description": "If set to true, the API response will include the count of each type of Contact Service Queues that the user is assigned to", "key": "includeCount", "value": "false" }, { "description": "If set to true, the API response will include the user profile", "key": "includeUserProfileType", "value": "false" }, { "description": "If set to true gives skill profile modification info.", "key": "includeSkillProfileAudit", "value": "false" }, { "description": "If set to true gives skill profile and dynamic skill modification info.", "key": "includeReskillAuditInfo", "value": "false" }, { "description": "If set to true,the response includes skill information for each dynamic skill assignment", "key": "includeSkillDetails", "value": "false" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizationId\": \"A9041526B1FB2ec8C80E-E0a74260e43B\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"NONE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"ALL\",\n \"accessAllSites\": \"PROVISIONED_VALUE\",\n \"accessAllTeams\": \"ALL\",\n \"active\": \"\",\n \"name\": \"\\fYi\",\n \"profileType\": \"ANALYZER_SUPERVISOR\",\n \"organizationId\": \"80bce2A6cdBB-a6FA-BaBD-a74eAa039c96\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"A62F3D4D-0c259FcF-5CB96aaff1e5B4F8\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"DFd2aDC5-50AE19BEC15edb3b8c6ccc65\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"0CdC6CdC-0dc6bdDE6F8bc7FB88cacE92\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"C8AEad4e-5676-4ddb-e353-6baaa7F4eFbd\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": 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"url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id?includeCount=false&includeUserProfileType=false&includeSkillProfileAudit=false&includeReskillAuditInfo=false&includeSkillDetails=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "query": [ { "description": "If set to true, the API response will include the count of each type of Contact Service Queues that the user is assigned to", "key": "includeCount", "value": "false" }, { "description": "If set to true, the API response will include the user profile", "key": "includeUserProfileType", "value": "false" }, { "description": "If set to true gives skill profile modification info.", "key": "includeSkillProfileAudit", "value": "false" }, { "description": "If set to true gives skill profile and dynamic skill modification info.", "key": "includeReskillAuditInfo", "value": "false" }, { "description": "If set to true,the response includes skill information for each dynamic skill assignment", "key": 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"path": [ "organization", ":orgid", "user", ":id" ], "query": [ { "description": "If set to true, the API response will include the count of each type of Contact Service Queues that the user is assigned to", "key": "includeCount", "value": "false" }, { "description": "If set to true, the API response will include the user profile", "key": "includeUserProfileType", "value": "false" }, { "description": "If set to true gives skill profile modification info.", "key": "includeSkillProfileAudit", "value": "false" }, { "description": "If set to true gives skill profile and dynamic skill modification info.", "key": "includeReskillAuditInfo", "value": "false" }, { "description": "If set to true,the response includes skill information for each dynamic skill assignment", "key": "includeSkillDetails", "value": "false" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-ec0de153-c836-463d-86a4-264ee5d1c8e8" }, { "id": "63d3725b-47e8-47b3-932f-11665195da67", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id?includeCount=false&includeUserProfileType=false&includeSkillProfileAudit=false&includeReskillAuditInfo=false&includeSkillDetails=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "query": [ { "description": "If set to true, the API response will include the count of each type of Contact Service Queues that the user is assigned to", "key": "includeCount", "value": "false" }, { "description": "If set to true, the API response will include the user profile", "key": "includeUserProfileType", "value": "false" }, { "description": "If set to true gives skill profile modification info.", "key": "includeSkillProfileAudit", "value": "false" }, { "description": "If set to true gives skill profile and dynamic skill modification info.", "key": "includeReskillAuditInfo", "value": "false" }, { "description": "If set to true,the response includes skill information for each dynamic skill assignment", "key": "includeSkillDetails", "value": "false" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-63d3725b-47e8-47b3-932f-11665195da67" }, { "id": "e4dcc48f-37ca-4a41-9d6b-a17bc3fde0ee", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id?includeCount=false&includeUserProfileType=false&includeSkillProfileAudit=false&includeReskillAuditInfo=false&includeSkillDetails=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "query": [ { "description": "If set to true, the API response will include the count of each type of Contact Service Queues that the user is assigned to", "key": "includeCount", "value": "false" }, { "description": "If set to true, the API response will include the user profile", "key": "includeUserProfileType", "value": "false" }, { "description": "If set to true gives skill profile modification info.", "key": "includeSkillProfileAudit", "value": "false" }, { "description": "If set to true gives skill profile and dynamic skill modification info.", "key": "includeReskillAuditInfo", "value": "false" }, { "description": "If set to true,the response includes skill information for each dynamic skill assignment", "key": "includeSkillDetails", "value": "false" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-e4dcc48f-37ca-4a41-9d6b-a17bc3fde0ee" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-85bf3157-c51e-41f6-b9d1-1ee56b6bc0f8" }, { "name": "Update specific User by ID", "id": "aa53eb14-fac1-4e33-bc1c-8dbff871cd10", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/hal+json" } ], "body": { "mode": "raw", "raw": "{\n \"active\": \"\",\n \"ciUserId\": \"\",\n \"contactCenterEnabled\": \"\",\n \"email\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"userProfileId\": \"\",\n \"organizationId\": \"3b9dBBaFBDFCCE8F-b67F-c274f0aDC5aa\",\n \"id\": \"\",\n \"version\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"siteId\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"userLevelBurnoutInclusion\": \"INCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"DISABLED\",\n \"userLevelSummariesInclusion\": \"EXCLUDED\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"84D752Ee-D3BB-b009eb84-c45b4EEb057d\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"8ADc0304-e559b80F-64AB-8FbC5Ba17Eaa\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "id": "a985578d-c240-4aef-bd56-c25cd7c189d1", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "03c71cb5-62b5-45bc-9c93-e18a453c6974", "key": "id", "value": "", "description": "(Required) Resource ID of the User." } ] }, "description": "Update an existing User by ID in a given organization." }, "response": [ { "id": "712d5a57-e8fe-4a5d-af63-835479378a18", "name": "OK", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/hal+json" } ], "body": { "mode": "raw", "raw": "{\n \"active\": \"\",\n \"ciUserId\": \"\",\n \"contactCenterEnabled\": \"\",\n \"email\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"userProfileId\": \"\",\n \"organizationId\": \"3b9dBBaFBDFCCE8F-b67F-c274f0aDC5aa\",\n \"id\": \"\",\n \"version\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"siteId\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"userLevelBurnoutInclusion\": \"INCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"DISABLED\",\n \"userLevelSummariesInclusion\": \"EXCLUDED\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"84D752Ee-D3BB-b009eb84-c45b4EEb057d\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"8ADc0304-e559b80F-64AB-8FbC5Ba17Eaa\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizationId\": \"A9041526B1FB2ec8C80E-E0a74260e43B\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"NONE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"ALL\",\n \"accessAllSites\": \"PROVISIONED_VALUE\",\n \"accessAllTeams\": \"ALL\",\n \"active\": \"\",\n \"name\": \"\\fYi\",\n \"profileType\": \"ANALYZER_SUPERVISOR\",\n \"organizationId\": \"80bce2A6cdBB-a6FA-BaBD-a74eAa039c96\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"A62F3D4D-0c259FcF-5CB96aaff1e5B4F8\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n 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\"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"bA884DFC74619184-6287BCAE1aA9dA4b\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"1\",\n \"permissionAccessLevel\": \"SPECIFIC\",\n \"profileType\": \"ADMINISTRATOR\",\n \"resourceAccessLevel\": \"SPECIFIC\",\n \"organizationId\": \"95E4D64e-A043-CcCc01BC-F7fDDaCa6Cad\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"EDIT\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"NONE\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"\u2006\u2003\\r2--\\t\",\n \"organizationId\": \"46fD39eaD30d8B3f-31FAaBCf27aAF4B5\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"q1BNH\",\n \"organizationId\": \"8dbAbF77-f6EE-2C9e-5EE6ce8ffEEB15f4\",\n \"id\": \"\",\n 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"originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"active\": \"\",\n \"ciUserId\": \"\",\n \"contactCenterEnabled\": \"\",\n \"email\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"userProfileId\": \"\",\n \"organizationId\": \"3b9dBBaFBDFCCE8F-b67F-c274f0aDC5aa\",\n \"id\": \"\",\n \"version\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"siteId\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"userLevelBurnoutInclusion\": \"INCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n 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\"8ADc0304-e559b80F-64AB-8FbC5Ba17Eaa\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-80f96115-3985-456c-ab4c-6f667833856b" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-aa53eb14-fac1-4e33-bc1c-8dbff871cd10" }, { "name": "Partially update User by ID", "id": "12af22d1-f59a-4c38-85e0-7c67622e6726", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/hal+json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "id": "d62a59be-2c7d-4eea-aa1a-8992a93b0521", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "e0baf58a-2988-4e3a-b6fb-fdc84664f9a7", "key": "id", "value": "", "description": "(Required) Resource ID of the User." } ] }, "description": "Partially update User by ID in a given organization." }, "response": [ { "id": "0b9ac4e1-ca06-439b-b016-19a611261d5b", "name": "OK", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/hal+json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizationId\": \"A9041526B1FB2ec8C80E-E0a74260e43B\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"NONE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"ALL\",\n \"accessAllSites\": \"PROVISIONED_VALUE\",\n \"accessAllTeams\": \"ALL\",\n \"active\": \"\",\n \"name\": \"\\fYi\",\n \"profileType\": \"ANALYZER_SUPERVISOR\",\n \"organizationId\": \"80bce2A6cdBB-a6FA-BaBD-a74eAa039c96\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"A62F3D4D-0c259FcF-5CB96aaff1e5B4F8\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"DFd2aDC5-50AE19BEC15edb3b8c6ccc65\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"0CdC6CdC-0dc6bdDE6F8bc7FB88cacE92\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"C8AEad4e-5676-4ddb-e353-6baaa7F4eFbd\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"3A8deF9De04e-7F1378f5-8ea8bcDabe06\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"bA884DFC74619184-6287BCAE1aA9dA4b\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"1\",\n \"permissionAccessLevel\": \"SPECIFIC\",\n \"profileType\": \"ADMINISTRATOR\",\n \"resourceAccessLevel\": \"SPECIFIC\",\n \"organizationId\": \"95E4D64e-A043-CcCc01BC-F7fDDaCa6Cad\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"EDIT\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"NONE\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"\u2006\u2003\\r2--\\t\",\n \"organizationId\": \"46fD39eaD30d8B3f-31FAaBCf27aAF4B5\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"q1BNH\",\n \"organizationId\": \"8dbAbF77-f6EE-2C9e-5EE6ce8ffEEB15f4\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"EXCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"ENABLED\",\n \"userLevelSummariesInclusion\": \"INCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"3DbEEdf6-C4bD-88B8-9dDfe53f6bAF863e\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"BDdDBA06ac92-3205-dcD0-40eE116FBdD1\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-0b9ac4e1-ca06-439b-b016-19a611261d5b" }, { "id": "0384fe51-a407-4b65-9903-e940efa4047f", "name": "The request was invalid and cannot be served. An accompanying error message will explain further", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-0384fe51-a407-4b65-9903-e940efa4047f" }, { "id": "1fe55ff6-a90c-4e72-a45b-65a82a78a18d", "name": "Unauthorized Operation", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-1fe55ff6-a90c-4e72-a45b-65a82a78a18d" }, { "id": "8560d812-62d9-4f51-a5ca-5688b869b283", "name": "Operation is forbidden", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-8560d812-62d9-4f51-a5ca-5688b869b283" }, { "id": "317bc292-ee44-4190-888a-76857f22a018", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-317bc292-ee44-4190-888a-76857f22a018" }, { "id": "924ab3e0-c940-4e8a-bfba-af30bf298f97", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-924ab3e0-c940-4e8a-bfba-af30bf298f97" }, { "id": "df9e11a0-0d30-4ee9-9d35-10ce9ade4dd3", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "PATCH", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"valueType\": \"TRUE\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organization/:orgid/user/:id", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user", ":id" ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-df9e11a0-0d30-4ee9-9d35-10ce9ade4dd3" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-12af22d1-f59a-4c38-85e0-7c67622e6726" } ], "id": "6f06232d-8086-444a-8548-8c7d9a7d3ae8", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-6f06232d-8086-444a-8548-8c7d9a7d3ae8" }, { "name": "List User(s)", "id": "a60fee83-6942-45b6-8e7a-9e661ac05128", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "id": "6cc2dba5-391d-458c-a678-98c78b9df609", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "Retrieve a list of User(s) in a given organization." }, "response": [ { "id": "c90ce273-003e-4a7a-8b69-3ca43faa1316", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "[\n {\n \"organizationId\": \"de63B6fE66Ab-d53E7f16-c916FdC83D1D\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"PROVISIONED_VALUE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"SPECIFIC\",\n \"accessAllSites\": \"SPECIFIC\",\n \"accessAllTeams\": \"NONE\",\n \"active\": \"\",\n \"name\": \"\u205f\u2005Xt\",\n \"profileType\": \"ANALYZER_ADMINISTRATOR\",\n \"organizationId\": \"5ED39D08-33D8aBc5-1eEBb757B7bfd4b6\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"499B6aab-bD6F-e47A-CB954F8354F89Ad4\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"a6a3363e6cEf-17ac39d9A8300b604CaC\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"59eA2Ad739d7d66D6C5D-BE1Cb4508ADF\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"cEF85b8B8Eaa-F99A-e8B23a39F083ed7b\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"b38FEA2dabedAc9D-DAEe30bD55991c19\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"cBf6d71c9eaf2CD12e6b-61466D69619E\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"\\r\u2001p\",\n \"permissionAccessLevel\": \"ALL\",\n \"profileType\": \"SUPERVISOR\",\n \"resourceAccessLevel\": \"PROVISIONED_VALUE\",\n \"organizationId\": \"bcbf00c2-0F592bffFEDBCFF2E1e0b5AB\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"EDIT\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"VIEW\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"ef9fNd\",\n \"organizationId\": \"5aebFbd6bBb4-c3BcD84A-D27dEbdFa1Bc\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"cS\u20076\\rgK\",\n \"organizationId\": \"ACe6B5F0-b1bbF91CD0f1E8C2DcAcC5Ef\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"INCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"DISABLED\",\n \"userLevelSummariesInclusion\": \"INCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"3a4a31a439D7D3dB-BCf7E45e56383ed2\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"8D4d96FFfB7c-Ac06C4Edb34cb1F0785a\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"d64a9AcddbcfAADf-E765-BCf3c5C31eb1\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"PROVISIONED_VALUE\",\n \"accessAllModules\": \"PROVISIONED_VALUE\",\n \"accessAllQueues\": \"NONE\",\n \"accessAllSites\": \"PROVISIONED_VALUE\",\n \"accessAllTeams\": \"SPECIFIC\",\n \"active\": \"\",\n \"name\": \"\u2005\u2008\",\n \"profileType\": \"ADMINISTRATOR\",\n \"organizationId\": \"5da3dbBc-a8eB-AA53f6F1CCA129ad0129\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"VIEW\",\n \"organizationId\": \"ae9dbB44e5ec-5b3aec57-8F5046A4e15f\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"4C750f7cd9Bc47F6f2154d8bDb694F3c\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"74a6C781-0C0DFE9a-8ec1EeEfa0F40A77\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"VIEW\",\n \"organizationId\": \"faF0609f-5fbA-aF4ed4E1-d1BEdAE93c14\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"e3bdbb280b3a-805a-9cC3CcCf3d8f24Fe\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"Ac45Cc299C4C5a2E-bBaE-e7BF7d9EDbCD\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"\",\n \"permissionAccessLevel\": \"NONE\",\n \"profileType\": \"STANDARD_AGENT\",\n \"resourceAccessLevel\": \"NONE\",\n \"organizationId\": \"fFe3C0889efD9F9bcFa2F45A97CaE1b9\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"ENABLED\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"VIEW\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"oV\",\n \"organizationId\": \"439adB48-2F0C-2DC80df3-6FCfe0bA47Cc\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"0YhL\u202fm\\n\",\n \"organizationId\": \"d070AaFC-F1ea-6E356Acb90E47B0FD047\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"ALL\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"EXCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"DISABLED\",\n \"userLevelSummariesInclusion\": \"INCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"e9ee8aeA-62aB-AECD-0FCF43E9Ff8aFe74\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"C16D5AaD-f9d4-1cF3-B5A2-Bee4A7ace383\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n }\n]", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-c90ce273-003e-4a7a-8b69-3ca43faa1316" }, { "id": "db18837f-961c-4518-9fd4-7402f1070eac", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-db18837f-961c-4518-9fd4-7402f1070eac" }, { "id": "27cdeb59-4b0b-4f81-8278-1a166506ef23", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-27cdeb59-4b0b-4f81-8278-1a166506ef23" }, { "id": "7875bd79-64e3-41d8-b285-0caf52b052c4", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-7875bd79-64e3-41d8-b285-0caf52b052c4" }, { "id": "14477a80-6b4b-41c4-be09-4b5d4fe6cc2b", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-14477a80-6b4b-41c4-be09-4b5d4fe6cc2b" }, { "id": "038df112-edda-4592-adb9-7d1d01d38c77", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/user?filter=&attributes=&page=0&pageSize=100&singleObjectResponse=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-038df112-edda-4592-adb9-7d1d01d38c77" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-a60fee83-6942-45b6-8e7a-9e661ac05128" } ], "id": "d995bc86-7ccb-4320-8164-37f8eef2326b", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-d995bc86-7ccb-4320-8164-37f8eef2326b" }, { "name": "v2", "item": [ { "name": "user", "item": [ { "name": "by-ci-user-id", "item": [ { "name": "{id}", "item": [ { "name": "Get specific User by CI User ID", "id": "15edda15-1385-4753-8338-5dfdbf879961", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user/by-ci-user-id/:id?includeUserProfile=&includeNames=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" }, { "description": "Specifiy whether to include resource collection names", "key": "includeNames", "value": "" } ], "variable": [ { "id": "539827f0-f760-41ee-a559-4952f9cb8575", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." }, { "id": "13c03071-1106-4bcb-9ba8-9c07171e4f8f", "key": "id", "value": "", "description": "(Required) CI ID of the User." } ] }, "description": "Retrieve an existing User using the CI ID in a given organization." }, "response": [ { "id": "16ff1773-c467-4a56-b07f-a2db58f8cef9", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/hal+json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user/by-ci-user-id/:id?includeUserProfile=&includeNames=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" }, { "description": "Specifiy whether to include resource collection names", "key": "includeNames", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizationId\": \"A9Cd3EB1Cb5F-fC25-7Ddc83D7073D4269\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"SyfNUr\",\n \"permissionAccessLevel\": \"SPECIFIC\",\n \"profileType\": \"ANALYZER_SUPERVISOR\",\n \"resourceAccessLevel\": \"ALL\",\n \"organizationId\": \"6dfceAC83Efd-8FC3-CeDb-9de8d172dAA0\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"DISABLED\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"ENABLED\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"jQ\\f\",\n \"organizationId\": \"A2B006Cd-9d5EDc8eEbD1-Dd14bBc77D37\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"j\u2000Jd\",\n \"organizationId\": \"dE6b6ce1-9bD274f7-0c6aDe213EcdeEa4\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"ALL\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"EXCLUDED\",\n \"userLevelAutoCSATInclusion\": \"EXCLUDED\",\n \"userLevelWellnessBreakReminders\": \"DISABLED\",\n \"userLevelSummariesInclusion\": \"INCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"02Bea077B50BfBdC-dd5C-C273E5fcB105\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"fD03fF16c3d601dA-cEeeF3C7dA3A8b2F\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-16ff1773-c467-4a56-b07f-a2db58f8cef9" }, { "id": "fa0caa57-2a01-4618-af32-d9239192a89b", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user/by-ci-user-id/:id?includeUserProfile=&includeNames=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" }, { "description": "Specifiy whether to include resource collection names", "key": "includeNames", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-fa0caa57-2a01-4618-af32-d9239192a89b" }, { "id": "9ff5fc64-37aa-4033-9c3c-7682cb90b8e1", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user/by-ci-user-id/:id?includeUserProfile=&includeNames=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" }, { "description": "Specifiy whether to include resource collection names", "key": "includeNames", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-9ff5fc64-37aa-4033-9c3c-7682cb90b8e1" }, { "id": "548fa54b-0562-4405-9efc-a5b547644385", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user/by-ci-user-id/:id?includeUserProfile=&includeNames=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" }, { "description": "Specifiy whether to include resource collection names", "key": "includeNames", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-548fa54b-0562-4405-9efc-a5b547644385" }, { "id": "2bf52463-c768-408f-9834-1b206c3547a3", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user/by-ci-user-id/:id?includeUserProfile=&includeNames=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" }, { "description": "Specifiy whether to include resource collection names", "key": "includeNames", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-2bf52463-c768-408f-9834-1b206c3547a3" }, { "id": "aabaf6fb-a1a9-471e-9997-ab2cbe2cf5a2", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user/by-ci-user-id/:id?includeUserProfile=&includeNames=", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user", "by-ci-user-id", ":id" ], "query": [ { "description": "Specifiy whether to include user profile data", "key": "includeUserProfile", "value": "" }, { "description": "Specifiy whether to include resource collection names", "key": "includeNames", "value": "" } ], "variable": [ { "key": "orgid" }, { "key": "id" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-aabaf6fb-a1a9-471e-9997-ab2cbe2cf5a2" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-15edda15-1385-4753-8338-5dfdbf879961" } ], "id": "cb07e8f1-572b-48bd-91ea-2b81071571b9", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-cb07e8f1-572b-48bd-91ea-2b81071571b9" } ], "id": "25f51024-359e-4dae-854e-3aa5948db4f1", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-25f51024-359e-4dae-854e-3aa5948db4f1" }, { "name": "List User(s)", "id": "512b0c10-d746-4c12-9507-caacc4fc2c1d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user?filter=&attributes=&search=&page=0&pageSize=100&supervisorManagedAgentsOnly=false&singleObjectResponse=false&buddyTeamAgentsOnly=false&userInQueue=&queueId=&includeAIMappingCount=false&includeDynamicSkillsLimitReached=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, xspVersion, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "If set to true, the API will return contact center enabled users based on the invoking supervisor user's user profile access rights to sites and teams.", "key": "supervisorManagedAgentsOnly", "value": "false" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" }, { "description": "If set to true, returns only users who are part of buddy teams without PBAC check.", "key": "buddyTeamAgentsOnly", "value": "false" }, { "description": "Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned to an agent based queue managed by the supervisor.", "key": "userInQueue", "value": "" }, { "description": "Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.", "key": "queueId", "value": "" }, { "description": "If set to true, the API response will include the count of each AI features mapped to the entity.", "key": "includeAIMappingCount", "value": "false" }, { "description": "If true, includes whether each user has reached the dynamic skills assignment limit.", "key": "includeDynamicSkillsLimitReached", "value": "false" } ], "variable": [ { "id": "e136f3f4-329f-4cd8-b9f9-f1e8d5ea94d1", "key": "orgid", "value": "", "description": "(Required) Organization ID to be used for this operation. The specified security token must have permission to interact with the organization." } ] }, "description": "Retrieve a list of User(s) in a given organization." }, "response": [ { "id": "04152bee-57e0-4abb-b1b7-e87214e6c71a", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user?filter=&attributes=&search=&page=0&pageSize=100&supervisorManagedAgentsOnly=false&singleObjectResponse=false&buddyTeamAgentsOnly=false&userInQueue=&queueId=&includeAIMappingCount=false&includeDynamicSkillsLimitReached=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, xspVersion, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "If set to true, the API will return contact center enabled users based on the invoking supervisor user's user profile access rights to sites and teams.", "key": "supervisorManagedAgentsOnly", "value": "false" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" }, { "description": "If set to true, returns only users who are part of buddy teams without PBAC check.", "key": "buddyTeamAgentsOnly", "value": "false" }, { "description": "Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned to an agent based queue managed by the supervisor.", "key": "userInQueue", "value": "" }, { "description": "Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.", "key": "queueId", "value": "" }, { "description": "If set to true, the API response will include the count of each AI features mapped to the entity.", "key": "includeAIMappingCount", "value": "false" }, { "description": "If true, includes whether each user has reached the dynamic skills assignment limit.", "key": "includeDynamicSkillsLimitReached", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"meta\": {\n \"orgid\": \"\",\n \"page\": \"\",\n \"pageSize\": \"\",\n \"totalPages\": \"\",\n \"totalRecords\": \"\",\n \"links\": {\n \"self\": \"\",\n \"first\": \"\",\n \"last\": \"\",\n \"next\": \"\",\n \"prev\": \"\"\n },\n \"actualBurnoutInclusionCount\": \"\",\n \"actualAutoCSATCount\": \"\",\n \"actualSummariesCount\": \"\"\n },\n \"data\": [\n {\n \"organizationId\": \"D19E92bdF5AB4a4f-65ddc5fFfe17684B\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"NONE\",\n \"accessAllModules\": \"SPECIFIC\",\n \"accessAllQueues\": \"ALL\",\n \"accessAllSites\": \"NONE\",\n \"accessAllTeams\": \"ALL\",\n \"active\": \"\",\n \"name\": \"o\",\n \"profileType\": \"STANDARD_AGENT\",\n \"organizationId\": \"Caad11E37359-AC904aB0860d3E9C6bEf\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"EDIT\",\n \"organizationId\": \"afC2f7FC-6ad6-aB5e-cDFdeFaE4A4FdFc2\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"bCA1cFCD-0bAB2baf7092BB1B7fdFcAf2\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"8b3ca28C-ca3F-Db9Bf7DC9AaebE24e54d\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"B9DF15caaaf3-bB8233b5-808Ff1b6fd57\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"7be3Ea91-76E4-931eddaA-8473Ab4Fe6bC\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"5EE7B0Bf-C8E49D03-fb3e-0A15e8F16Ed7\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \",5\",\n \"permissionAccessLevel\": \"PROVISIONED_VALUE\",\n \"profileType\": \"ANALYZER_SUPERVISOR\",\n \"resourceAccessLevel\": \"ALL\",\n \"organizationId\": \"e7479E8825c93BD1-FAfFf46CEAd4e8Fb\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"NONE\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"ENABLED\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"b\u2008DfH\",\n \"organizationId\": \"5c50D94396abeB26-dD98-FEDFBE01BdFE\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"Ag BGo9\",\n \"organizationId\": \"5C08f9fCA3b6203dB50A-70Bb4901a826\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"PROVISIONED_VALUE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"EXCLUDED\",\n \"userLevelAutoCSATInclusion\": \"INCLUDED\",\n \"userLevelWellnessBreakReminders\": \"ENABLED\",\n \"userLevelSummariesInclusion\": \"EXCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"7b6E5cbd6B21De6c86C3-B5c176EF1fe3\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"b7545FBCC5b21DBC1a9DFDfCcAD71A17\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n },\n {\n \"organizationId\": \"201d0aC3-b20a4F55-2eE13A37e26D0E5d\",\n \"id\": \"\",\n \"version\": \"\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"email\": \"\",\n \"workPhone\": \"\",\n \"mobile\": \"\",\n \"ciUserId\": \"\",\n \"broadCloudUserId\": \"\",\n \"timezone\": \"\",\n \"xspVersion\": \"\",\n \"subscriptionId\": \"\",\n \"userProfileId\": \"\",\n \"userProfileType\": \"\",\n \"contactCenterEnabled\": \"\",\n \"siteId\": \"\",\n \"siteName\": \"\",\n \"teamIds\": [\n \"\",\n \"\"\n ],\n \"skillProfileId\": \"\",\n \"agentProfileId\": \"\",\n \"multimediaProfileId\": \"\",\n \"deafultDialledNumber\": \"\",\n \"externalIdentifier\": \"\",\n \"active\": \"\",\n \"dbId\": \"\",\n \"userProfileData\": {\n \"accessAllEntryPoints\": \"PROVISIONED_VALUE\",\n \"accessAllModules\": \"ALL\",\n \"accessAllQueues\": \"PROVISIONED_VALUE\",\n \"accessAllSites\": \"PROVISIONED_VALUE\",\n \"accessAllTeams\": \"SPECIFIC\",\n \"active\": \"\",\n \"name\": \"\",\n \"profileType\": \"SUPERVISOR\",\n \"organizationId\": \"1704116c-Cc84-c6D3A383-E713Da121B29\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"userProfileAppModules\": [\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"NONE\",\n \"organizationId\": \"97fD8fBE-5c7e-Bb8e8d4f-CF1fB1a8891f\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"00Dae2da-280401EDf5c7Bf37D0DF8d95\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"0fa96A7A5C19-5FB0-F374DFeeBCEAa44e\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appModuleId\": \"\",\n \"moduleAccessType\": \"EDIT\",\n \"organizationId\": \"EAc4d9BA0BD50F234F99-cDDDD5DAACeb\",\n \"id\": \"\",\n \"version\": \"\",\n \"userProfileAppFeature\": [\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"ON\",\n \"organizationId\": \"653BcA73-2b06-bC66-dabcDCeba9225c8D\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"appFeatureId\": \"\",\n \"featureAccessType\": \"OFF\",\n \"organizationId\": \"414e05B9edE4-03fE-58bd-A51c437F3c29\",\n \"id\": \"\",\n \"version\": \"\",\n \"appFeatureName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"entryPoints\": [\n \"\",\n \"\"\n ],\n \"sites\": [\n \"\",\n \"\"\n ],\n \"queues\": [\n \"\",\n \"\"\n ],\n \"teams\": [\n \"\",\n \"\"\n ]\n },\n \"userProfileGranularAccessData\": {\n \"active\": \"\",\n \"name\": \"\",\n \"permissionAccessLevel\": \"NONE\",\n \"profileType\": \"PREMIUM_AGENT\",\n \"resourceAccessLevel\": \"PROVISIONED_VALUE\",\n \"organizationId\": \"6dE3ce8ce0FAa1B37854-cCfca8b6CdEA\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"permissions\": [\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"NONE\"\n },\n {\n \"name\": \"\",\n \"id\": \"\",\n \"access\": \"VIEW\"\n }\n ],\n \"editableFolderIds\": [\n \"\",\n \"\"\n ],\n \"viewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"nonViewableFolderIds\": [\n \"\",\n \"\"\n ],\n \"systemDefault\": \"\",\n \"defaultResourceCollectionId\": \"\",\n \"resourceCollections\": [\n {\n \"name\": \"-\u2003B\",\n \"organizationId\": \"3051bF4a-365755CfD2CC-EB4aede52F5B\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"SPECIFIC\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"name\": \"\\fTD\",\n \"organizationId\": \"bdBF66D0-5F57-A691-a96285cc452022F6\",\n \"id\": \"\",\n \"version\": \"\",\n \"description\": \"\",\n \"resources\": [\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n },\n {\n \"accessLevel\": \"NONE\",\n \"name\": \"\",\n \"ids\": [\n \"\",\n \"\"\n ]\n }\n ],\n \"resourceCount\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n \"imiUserCreated\": \"\",\n \"preferredSupervisorTeamId\": \"\",\n \"systemDefault\": \"\",\n \"userLevelBurnoutInclusion\": \"INCLUDED\",\n \"userLevelAutoCSATInclusion\": \"EXCLUDED\",\n \"userLevelWellnessBreakReminders\": \"ENABLED\",\n \"userLevelSummariesInclusion\": \"EXCLUDED\",\n \"queuesCount\": {\n \"teamBased\": \"\",\n \"skillBased\": \"\",\n \"agentBased\": \"\"\n },\n \"skillProfileUpdatedBy\": \"\",\n \"dynamicSkills\": [\n {\n \"skillId\": \"\",\n \"organizationId\": \"Bc5eb92f-0DeF7aDDAe85-1fCb5057a4B6\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n },\n {\n \"skillId\": \"\",\n \"organizationId\": \"5fAbFd63b43e-fB71-AeAa-f5AfcD8bFaD6\",\n \"id\": \"\",\n \"version\": \"\",\n \"textValue\": \"\",\n \"booleanValue\": \"\",\n \"proficiencyValue\": \"\",\n \"enumSkillValues\": \"\",\n \"skillName\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\"\n }\n ],\n \"dynamicSkillsLimitReached\": \"\",\n \"dynamicSkillsUpdatedBy\": \"\",\n \"dynamicSkillsUpdatedTime\": \"\",\n \"dynamicSkillAssigned\": \"\",\n \"createdTime\": \"\",\n \"lastUpdatedTime\": \"\",\n \"skillProfileUpdatedTime\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-04152bee-57e0-4abb-b1b7-e87214e6c71a" }, { "id": "b29c380e-bdbe-40de-bf6b-f52edd170a56", "name": "Unauthorized Operation", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user?filter=&attributes=&search=&page=0&pageSize=100&supervisorManagedAgentsOnly=false&singleObjectResponse=false&buddyTeamAgentsOnly=false&userInQueue=&queueId=&includeAIMappingCount=false&includeDynamicSkillsLimitReached=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, xspVersion, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "If set to true, the API will return contact center enabled users based on the invoking supervisor user's user profile access rights to sites and teams.", "key": "supervisorManagedAgentsOnly", "value": "false" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" }, { "description": "If set to true, returns only users who are part of buddy teams without PBAC check.", "key": "buddyTeamAgentsOnly", "value": "false" }, { "description": "Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned to an agent based queue managed by the supervisor.", "key": "userInQueue", "value": "" }, { "description": "Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.", "key": "queueId", "value": "" }, { "description": "If set to true, the API response will include the count of each AI features mapped to the entity.", "key": "includeAIMappingCount", "value": "false" }, { "description": "If true, includes whether each user has reached the dynamic skills assignment limit.", "key": "includeDynamicSkillsLimitReached", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-b29c380e-bdbe-40de-bf6b-f52edd170a56" }, { "id": "ef13cbb4-b886-4411-81a9-8653d426ed51", "name": "Operation is forbidden", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user?filter=&attributes=&search=&page=0&pageSize=100&supervisorManagedAgentsOnly=false&singleObjectResponse=false&buddyTeamAgentsOnly=false&userInQueue=&queueId=&includeAIMappingCount=false&includeDynamicSkillsLimitReached=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, xspVersion, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "If set to true, the API will return contact center enabled users based on the invoking supervisor user's user profile access rights to sites and teams.", "key": "supervisorManagedAgentsOnly", "value": "false" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" }, { "description": "If set to true, returns only users who are part of buddy teams without PBAC check.", "key": "buddyTeamAgentsOnly", "value": "false" }, { "description": "Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned to an agent based queue managed by the supervisor.", "key": "userInQueue", "value": "" }, { "description": "Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.", "key": "queueId", "value": "" }, { "description": "If set to true, the API response will include the count of each AI features mapped to the entity.", "key": "includeAIMappingCount", "value": "false" }, { "description": "If true, includes whether each user has reached the dynamic skills assignment limit.", "key": "includeDynamicSkillsLimitReached", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-ef13cbb4-b886-4411-81a9-8653d426ed51" }, { "id": "a8bca8da-1805-4964-8cc6-06e2f4ae57f1", "name": "Resource not found or URI is invalid", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user?filter=&attributes=&search=&page=0&pageSize=100&supervisorManagedAgentsOnly=false&singleObjectResponse=false&buddyTeamAgentsOnly=false&userInQueue=&queueId=&includeAIMappingCount=false&includeDynamicSkillsLimitReached=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, xspVersion, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "If set to true, the API will return contact center enabled users based on the invoking supervisor user's user profile access rights to sites and teams.", "key": "supervisorManagedAgentsOnly", "value": "false" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" }, { "description": "If set to true, returns only users who are part of buddy teams without PBAC check.", "key": "buddyTeamAgentsOnly", "value": "false" }, { "description": "Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned to an agent based queue managed by the supervisor.", "key": "userInQueue", "value": "" }, { "description": "Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.", "key": "queueId", "value": "" }, { "description": "If set to true, the API response will include the count of each AI features mapped to the entity.", "key": "includeAIMappingCount", "value": "false" }, { "description": "If true, includes whether each user has reached the dynamic skills assignment limit.", "key": "includeDynamicSkillsLimitReached", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-a8bca8da-1805-4964-8cc6-06e2f4ae57f1" }, { "id": "7bfd6039-e8f1-46dd-a4ee-aa26c1783b7e", "name": "Too many requests have been sent in a given amount of time and the request has been rate limited", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user?filter=&attributes=&search=&page=0&pageSize=100&supervisorManagedAgentsOnly=false&singleObjectResponse=false&buddyTeamAgentsOnly=false&userInQueue=&queueId=&includeAIMappingCount=false&includeDynamicSkillsLimitReached=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, xspVersion, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "If set to true, the API will return contact center enabled users based on the invoking supervisor user's user profile access rights to sites and teams.", "key": "supervisorManagedAgentsOnly", "value": "false" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" }, { "description": "If set to true, returns only users who are part of buddy teams without PBAC check.", "key": "buddyTeamAgentsOnly", "value": "false" }, { "description": "Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned to an agent based queue managed by the supervisor.", "key": "userInQueue", "value": "" }, { "description": "Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.", "key": "queueId", "value": "" }, { "description": "If set to true, the API response will include the count of each AI features mapped to the entity.", "key": "includeAIMappingCount", "value": "false" }, { "description": "If true, includes whether each user has reached the dynamic skills assignment limit.", "key": "includeDynamicSkillsLimitReached", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-7bfd6039-e8f1-46dd-a4ee-aa26c1783b7e" }, { "id": "eed3e532-9f82-42c6-9db9-f0be0aecfee0", "name": "An Unexpected Error Occurred", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organization/:orgid/v2/user?filter=&attributes=&search=&page=0&pageSize=100&supervisorManagedAgentsOnly=false&singleObjectResponse=false&buddyTeamAgentsOnly=false&userInQueue=&queueId=&includeAIMappingCount=false&includeDynamicSkillsLimitReached=false", "host": [ "{{baseUrl}}" ], "path": [ "organization", ":orgid", "v2", "user" ], "query": [ { "description": "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, xspVersion, createdTime, lastUpdatedTime \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain spaces. If they do, please enclose them in quotes to apply the filter.\n", "key": "filter", "value": "" }, { "description": "Specify the attributes to be returned. By default, all attributes are returned along with the specified columns. All attributes are supported.", "key": "attributes", "value": "" }, { "description": "Filter data based on the search keyword.Supported search columns(firstName, lastName, email)\n\nThe examples below show some search queries\n- \"Cisco\"\n- field==\"firstName\";value==\"Cisco\"\n- fields=in=(\"firstName\",\"lastName\");value==\"Cisco\"\n", "key": "search", "value": "" }, { "description": "Defines the number of displayed page. The page number starts from 0.", "key": "page", "value": "0" }, { "description": "Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.", "key": "pageSize", "value": "100" }, { "description": "If set to true, the API will return contact center enabled users based on the invoking supervisor user's user profile access rights to sites and teams.", "key": "supervisorManagedAgentsOnly", "value": "false" }, { "description": "Specifiy whether to include array fields in the response, This query param should use only if the response contain single record, if we are using for multiple objects response query param not supported and throws an exception.", "key": "singleObjectResponse", "value": "false" }, { "description": "If set to true, returns only users who are part of buddy teams without PBAC check.", "key": "buddyTeamAgentsOnly", "value": "false" }, { "description": "Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned to an agent based queue managed by the supervisor.", "key": "userInQueue", "value": "" }, { "description": "Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.", "key": "queueId", "value": "" }, { "description": "If set to true, the API response will include the count of each AI features mapped to the entity.", "key": "includeAIMappingCount", "value": "false" }, { "description": "If true, includes whether each user has reached the dynamic skills assignment limit.", "key": "includeDynamicSkillsLimitReached", "value": "false" } ], "variable": [ { "key": "orgid" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"trackingId\": \"\",\n \"error\": {\n \"key\": \"\",\n \"message\": [\n {\n \"description\": \"\"\n },\n {\n \"description\": \"\"\n }\n ]\n }\n}", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-eed3e532-9f82-42c6-9db9-f0be0aecfee0" } ], "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-512b0c10-d746-4c12-9507-caacc4fc2c1d" } ], "id": "1868abdc-9598-4c33-a903-d33d1fc6b354", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-1868abdc-9598-4c33-a903-d33d1fc6b354" } ], "id": "13089bf5-26f7-4692-97ea-dac54265aea0", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-13089bf5-26f7-4692-97ea-dac54265aea0" } ], "id": "b9c9f84e-a250-4e30-a17f-a20b678c1409", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-b9c9f84e-a250-4e30-a17f-a20b678c1409" } ], "id": "f9e0b5d0-0c7a-4c8a-b83a-32e8b366bd4a", "createdAt": "2026-07-28T11:15:54.000Z", "updatedAt": "2026-07-28T11:15:54.000Z", "uid": "35240-f9e0b5d0-0c7a-4c8a-b83a-32e8b366bd4a" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }