# WON.ai > The AI-native intelligence and experience firm for retail, travel, hospitality, and financial services brands. We engineer experiences and operational systems that drive profitability. WON.ai is an operator-led AI consultancy. We partner with senior leadership at consumer brands and private equity sponsors to design, deploy, and operate AI-native systems across two divisions: Experience Intelligence (customer journeys, storefronts, loyalty, brand surfaces) and Operational Intelligence (AI workflows, decisioning, margin and cost compression). ## Pages - [Home](/): Overview of WON.ai's divisions, partner ecosystem, and approach. - [About](/about): Principles, people, and operating model behind WON.ai. - [Experience Intelligence](/experience-intelligence): AI-native customer experience, storefronts, and brand surfaces. - [Operational Intelligence](/operational-intelligence): Embedding AI into the operating model to compress cost and unlock margin. - [Private Equity](/private-equity): AI-led value creation for PE portfolios across retail, travel, hospitality, and financial services. - [Careers](/jobs): Open roles for operators, designers, and engineers. ## Services - [UX Engineering](/l/ux): AI-native UX engineering for retail and hospitality. - [Design](/l/design): Brand, product, and experience design from operators. - [Loyalty Intelligence](/l/loyalty): AI-redesigned loyalty programs that grow LTV and frequency. - [Rapid Shopify Redesign](/l/rapid-redesign): Focused 90-day Shopify redesign engagement. ## Industries - [Industries & Events](/industries): Industry hubs, subcategories and source-linked event calendars. - [Retail](/retail): AI consulting for retail brands and ecommerce, with industry events. - [CPG](/cpg), [Apparel](/retail/apparel), [DTC](/retail/dtc). - [Travel & Hospitality](/travel-hospitality): Guest experience and operational intelligence. - [Hotels & Travel](/travel-hospitality/hotels), [Restaurants & Venues](/travel-hospitality/restaurants). - [Financial Services](/financial-services): AI consulting for banks and financial services, with industry events. - [Mortgage Lenders](/financial-services/mortgage-lenders). - Event indexes: [CPG](/cpg/events), [Retail](/retail/events), [Travel & Hospitality](/travel-hospitality/events), [Financial Services](/financial-services/events). ## Industry events - [retail](https://www.won.ai/retail) - [retail events](https://www.won.ai/retail/events) - [cpg](https://www.won.ai/cpg) - [cpg events](https://www.won.ai/cpg/events) - [travel hospitality](https://www.won.ai/travel-hospitality) - [travel hospitality events](https://www.won.ai/travel-hospitality/events) - [financial services](https://www.won.ai/financial-services) - [financial services events](https://www.won.ai/financial-services/events) ## Events - [Shoptalk Spring 2027](https://www.won.ai/retail/events/shoptalk-spring): Shoptalk Spring 2027 is scheduled for March 22–24, 2027, at Mandalay Bay Resort & Casino. This event is where the future of retail comes to life, bringing together over 10,000 trailblazers, 180+ game-changing speakers, and bold ideas to transform the retail business. The audience includes 10,000+ industry players, with one in three being C-suite executives from the retail, consumer brand, and tech landscapes. - [NRF Retail's Big Show 2027](https://www.won.ai/retail/events/nrf-big-show): NRF 2027: Retail's Big Show is the retail industry's largest and most important event, bringing together over 41,000 retail professionals at the Javits Convention Center in New York City from January 10-12, 2027. It offers insights and technology to help balance customer needs with company success, and provides opportunities for networking, exploring new technologies, and learning from industry experts. - [Shoptalk Europe 2027](https://www.won.ai/retail/events/shoptalk-europe): Shoptalk Europe 2027 takes place June 1 to 3, 2027 at Fira Barcelona Gran Via, organized by Shoptalk Commerce. Shoptalk Europe 2027 attracts senior retailers, consumer brands, investors, tech innovators, and startups. - [Shoptalk Fall 2027](https://www.won.ai/retail/events/shoptalk-fall): Shoptalk Fall 2027 is scheduled for October 5-7, 2027, in Nashville. This three-day event is where thousands of retailers and brands convert their draft plans into solidified 2027 strategies and decisions. The event is designed for the entire retail ecosystem, including apparel, beauty, electronics, and health brands, and is where 1,300+ retailer and consumer brand executives will lock in their 2027 budgets, priorities, and technology investments. - [CommerceNext Growth Show 2027](https://www.won.ai/retail/events/commercenext-growth-show): CommerceNext Growth Show 2027 takes place June 8 to 9, 2027 at North Javits Center, New York, organized by CommerceNext. With over 150 speakers and 60 sessions, attendees can learn from senior leaders setting retail's standard and gain tactical wins across various crucial areas. - [CES 2027](https://www.won.ai/retail/events/ces): CES 2027, held from January 6-9 in Las Vegas, is a premier technology event for global brands and innovators. It offers opportunities to engage with industry leaders, explore advancements in retail and other tech sectors, and forge partnerships. Registration is open, with early bird pricing available for Standard and Premium passes until November 30. - [eTail Boston 2027](https://www.won.ai/retail/events/etail-boston): eTail Boston 2027, an eCommerce and Omnichannel Retail Conference, will be held from August 9-11, 2027, at the Sheraton Boston, MA, and costs $999 to attend. This event, which has served retailers and brands since 1999, provides high-impact strategies and peer-powered insights, offering a year-round ecosystem for career development and connecting over 500 senior retail decision-makers. - [eTail Palm Springs 2027](https://www.won.ai/retail/events/etail-palm-springs): eTail Palm Springs 2027, from February 22-25 at the JW Marriott Desert Springs Resort, CA, offers retail and brand leaders insights into AI, customer experience, and growth. With registration starting at $499.50 for a three-day pass, the event focuses on solving retail challenges and fostering connections among over 1400 senior decision-makers in the retail landscape, including expanded AI Summits and dedicated content for C-Suite leaders. - [Natural Products Expo West 2027](https://www.won.ai/cpg/events/natural-products-expo-west): Natural Products Expo West 2027 takes place March 2 to 5, 2027 at Anaheim Convention Center, organized by New Hope Network. Natural Products Expo West is a private trade show exclusively for trade professionals and is not open to the general public. - [Money20/20 USA 2026](https://www.won.ai/financial-services/events/money2020-usa): Money20/20 USA 2026, the #1 Fintech Event in the USA, will be held from October 18-21, 2026, in Las Vegas. It is a gathering point for senior leaders from banks, payments, tech, retail, and startups to advance the fintech industry. The event's agenda covers key topics like Agentic AI, Fraud, FaaS, Payments, and Regulation, aiming to accelerate deals, build partnerships, and provide strategic insights for attendees. - [Groceryshop 2027](https://www.won.ai/retail/events/groceryshop): Groceryshop 2027 takes place September 13 to 15, 2027 at Mandalay Bay, Las Vegas, organized by Shoptalk Commerce. Groceryshop draws a diverse group of attendees, including 4,000 leaders from over 50 countries. - [Money20/20 Europe 2027](https://www.won.ai/financial-services/events/money2020-europe): Money20/20 Europe 2027 takes place June 8 to 10, 2027 at RAI Amsterdam, organized by Money20/20. Money20/20 Europe 2027 is designed for influential leaders across the financial services ecosystem. - [FinovateSpring 2027](https://www.won.ai/financial-services/events/finovatespring): FinovateSpring 2027 is scheduled for May 3-5, 2027, at the Gaylord Pacific Resort & Convention Center in San Diego, CA. Informa organizes events like FinovateSpring to provide specialists with the knowledge and connections needed to thrive through live events, research publications, and digital services. - [FinovateFall 2027](https://www.won.ai/financial-services/events/finovatefall): FinovateFall 2027 is an event organized by Informa, scheduled to take place from September 13-15, 2027, at The Marriott Marquis Times Square in New York. Informa provides businesses and professionals with live events, research publications, and digital services to help them thrive. - [SuperReturn International 2027](https://www.won.ai/financial-services/events/superreturn-international): SuperReturn International 2027, organized by Informa, will be held from June 7-11, 2027, at the InterContinental Hotel Berlin. Informa provides knowledge and connections to professionals through live events, research publications, and digital services. The event features specialist summits on various topics including AI & Tech Innovation, Energy Transition, German PE, Mid-Market, Private Debt, Private Wealth, Secondaries, Sports Investing, Tech Sovereignty, and Women Private Mkts. - [ITB Berlin 2027](https://www.won.ai/travel-hospitality/events/itb-berlin): ITB Berlin 2027, 'The World's Leading Travel Trade Show®', will be held from March 16 to 18, 2027, at the Berlin Expocenter City in Berlin, Germany. The event, along with the ITB Berlin Convention, will serve as a key meeting point for the international tourism industry, bringing together international experts, decision-makers, and thought leaders from the global travel industry to discuss topics and developments shaping the future of Travel & Tourism under the motto 'Setting travel & tourism in motion'. The show is structured by destinations and market segments including Adventure Tourism, Business Travel, LGBTQ+ Travel, Luxury Travel, Medical Tourism and Travel Technology. - [WTM London 2026](https://www.won.ai/travel-hospitality/events/wtm-london): WTM London 2026, part of RX Global, will take place from 3-5 November 2026 at Excel London, Royal Victoria Dock, 1 Western Gateway, Royal Docks, London E16 1XL, United Kingdom. It is described as the world's most influential travel and tourism event, and the home of the world’s most influential travel and tourism buyers, connecting leaders, ministers, and industry professionals to set the agenda and drive meaningful change. The event gathers over 43,000 attendees with an interest in the global travel trade, including key industry buyers and senior leaders, as well as approximately 5,000 exhibitors from 182 countries and regions. - [The Phocuswright Conference 2026](https://www.won.ai/travel-hospitality/events/phocuswright-conference): The Phocuswright Conference 2026 will take place from November 17-19, 2026, in Fort Lauderdale, Florida, at The Diplomat Beach Resort. For over 25 years, this event has brought together influential leaders, visionary thinkers, and innovators from the global travel industry, including major companies like Tripadvisor, Expedia, and Google. The conference offers cutting-edge content, including innovator demonstrations, expert workshops, industry influencer panels, and exclusive keynotes, focusing on travel, technology, and innovation. The program aims to foster connections, provide knowledge, and inspire significant decisions and changes within the industry. - [HITEC 2027](https://www.won.ai/travel-hospitality/events/hitec): HITEC 2027 takes place June 28 to July 1, 2027 at Orange County Convention Center, Orlando, organized by HFTP. Attending HITEC 2027 provides leaders with three days of access to the world’s largest hospitality technology showcase. - [ALIS (Americas Lodging Investment Summit) 2027](https://www.won.ai/travel-hospitality/events/alis): The Americas Lodging Investment Summit (ALIS) 2027 is the leading global hotel investment conference, taking place from January 25-27 at the JW Marriott/Ritz-Carlton Los Angeles L.A. LIVE. It gathers approximately 3,000 industry leaders, including investors, lenders, developers, and owners, for three days of networking, deal-making, and discussions on market trends. Over one-third of delegates hold top-tier titles, making it a key event for business growth and industry advancement. ## Conference week guides - [groceryshop conference week](https://www.won.ai/retail/events/groceryshop/2026/week): Side events, hosts, admission and day-by-day schedule. - [shoptalk spring conference week](https://www.won.ai/retail/events/shoptalk-spring/2026/week): Side events, hosts, admission and day-by-day schedule. - [shoptalk spring conference week](https://www.won.ai/retail/events/shoptalk-spring/week): Side events, hosts, admission and day-by-day schedule. - [shoptalk fall conference week](https://www.won.ai/retail/events/shoptalk-fall/2026/week): Side events, hosts, admission and day-by-day schedule. - [nrf big show conference week](https://www.won.ai/retail/events/nrf-big-show/week): Side events, hosts, admission and day-by-day schedule. - [nrf big show conference week](https://www.won.ai/retail/events/nrf-big-show/2026/week): Side events, hosts, admission and day-by-day schedule. - [natural products expo west conference week](https://www.won.ai/cpg/events/natural-products-expo-west/2026/week): Side events, hosts, admission and day-by-day schedule. - [money2020 usa conference week](https://www.won.ai/financial-services/events/money2020-usa/week): Side events, hosts, admission and day-by-day schedule.