{ "info": { "_postman_id": "a2eed899-280e-42f6-81b5-c18edcbbd811", "name": "Zendesk Attachments", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "lastUpdatedBy": "35240", "uid": "35240-a2eed899-280e-42f6-81b5-c18edcbbd811" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "attachments", "item": [ { "name": "{attachment_id}", "item": [ { "name": "Zendesk Get Api V2 Attachments Attachment_id", "id": "282113c4-7765-4036-8d96-c92e589f6866", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/attachments/:attachment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "attachments", ":attachment_id" ], "variable": [ { "id": "0ea69e94-5316-44dd-aa17-15ce0a58e6c2", "key": "attachment_id" } ] }, "description": "Shows attachment details. You can get the value of the `attachment_id` parameter by listing the ticket's comments.\nSee [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments). Each comment\nin the list has an `attachments` list that specifies an `id` for each attachment.\n\n\n #### Allowed for\n\n * Agents\n" }, "response": [ { "id": "7d9726b6-4290-4ae8-b323-3a8a2c37a1d3", "name": "Success Response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/attachments/:attachment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "attachments", ":attachment_id" ], "variable": [ { "key": "attachment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attachment\": {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-7d9726b6-4290-4ae8-b323-3a8a2c37a1d3" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-282113c4-7765-4036-8d96-c92e589f6866" }, { "name": "Zendesk Put Api V2 Attachments Attachment_id", "id": "d98a6b1a-7ada-43a2-92e5-47125ad3e01b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/AttachmentUpdateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/attachments/:attachment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "attachments", ":attachment_id" ], "variable": [ { "id": "c5a1a7e9-c4f0-4dc9-85cd-b11c894958f6", "key": "attachment_id" } ] }, "description": "Toggles enabling or restricting agent access to attachments with detected malware.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "63ef33a2-c4d6-4123-bc63-4c7ef6901aa9", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/AttachmentUpdateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/attachments/:attachment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "attachments", ":attachment_id" ], "variable": [ { "key": "attachment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attachment\": {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-63ef33a2-c4d6-4123-bc63-4c7ef6901aa9" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-d98a6b1a-7ada-43a2-92e5-47125ad3e01b" } ], "id": "3fde1163-9d30-4481-9057-64fbdc84d103", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-3fde1163-9d30-4481-9057-64fbdc84d103" } ], "id": "31a27e29-07bf-4142-a0e1-f947bedb0255", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-31a27e29-07bf-4142-a0e1-f947bedb0255" }, { "name": "macros", "item": [ { "name": "{macro_id}", "item": [ { "name": "attachments", "item": [ { "name": "Zendesk Get Api V2 Macros Macro_id Attachments", "id": "83d51ea3-e1a7-45ae-b0a3-3bcc1d8357f7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/:macro_id/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", ":macro_id", "attachments" ], "variable": [ { "id": "387efde9-a608-4b74-94b5-ad24b0854a42", "key": "macro_id" } ] }, "description": "Lists the attachments associated with a macro.\n\n#### Allowed For\n* Agents\n" }, "response": [ { "id": "4170ab03-9b0a-459b-9a3d-69bd3b6c419f", "name": "Success Response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/:macro_id/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", ":macro_id", "attachments" ], "variable": [ { "key": "macro_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"macro_attachments\": [\n {\n \"value\": \"reference #/components/schemas/MacroAttachmentObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/MacroAttachmentObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-4170ab03-9b0a-459b-9a3d-69bd3b6c419f" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-83d51ea3-e1a7-45ae-b0a3-3bcc1d8357f7" }, { "name": "Zendesk Post Api V2 Macros Macro_id Attachments", "id": "a5df105a-f92d-42b9-b9b2-c96c4c90ce28", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/:macro_id/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", ":macro_id", "attachments" ], "variable": [ { "id": "a735fde4-9fc6-487f-807c-c583ef2eecb7", "key": "macro_id" } ] }, "description": "Allows an attachment to be uploaded and associated with a macro at the same time.\n\n**Note:** A macro can be associated with up to five attachments.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "e7c88e8c-59be-4a82-b5f2-76219788974e", "name": "Success Response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/:macro_id/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", ":macro_id", "attachments" ], "variable": [ { "key": "macro_id" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"macro_attachment\": {\n \"value\": \"reference #/components/schemas/MacroAttachmentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-e7c88e8c-59be-4a82-b5f2-76219788974e" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-a5df105a-f92d-42b9-b9b2-c96c4c90ce28" } ], "id": "8a0d881c-fedf-409e-9cad-d44838afef08", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-8a0d881c-fedf-409e-9cad-d44838afef08" } ], "id": "217944ac-ccd1-4b45-881d-a5a8d892cf26", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-217944ac-ccd1-4b45-881d-a5a8d892cf26" }, { "name": "attachments", "item": [ { "name": "{attachment_id}", "item": [ { "name": "Zendesk Get Api V2 Macros Attachments Attachment_id", "id": "eadca8a6-6779-4805-a116-a6a35c85efb3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/attachments/:attachment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", "attachments", ":attachment_id" ], "variable": [ { "id": "d8b6ec1c-2056-40b2-a8b6-521ecee937bd", "key": "attachment_id" } ] }, "description": "Shows the properties of the specified macro attachment.\n\n#### Allowed For\n* Agents\n" }, "response": [ { "id": "5069f67f-31c0-4346-a16d-63e011bd1c32", "name": "Success Response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/attachments/:attachment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", "attachments", ":attachment_id" ], "variable": [ { "key": "attachment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"macro_attachment\": {\n \"value\": \"reference #/components/schemas/MacroAttachmentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-5069f67f-31c0-4346-a16d-63e011bd1c32" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-eadca8a6-6779-4805-a116-a6a35c85efb3" } ], "id": "4dfedc1e-05b2-41c6-be7f-de62172e59e8", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-4dfedc1e-05b2-41c6-be7f-de62172e59e8" }, { "name": "Zendesk Post Api V2 Macros Attachments", "id": "4cfc4842-e5ee-414f-9ca6-dde07aef92ea", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", "attachments" ] }, "description": "Allows an attachment to be uploaded that can be associated with a macro at a later time.\n\n**Note:** To ensure an uploaded attachment is not lost, associate it with a macro as soon as possible. From time to time, old attachments that are not not associated with any macro are purged.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "9c0585c2-0de4-4fd8-a37f-531e6da7e211", "name": "Created Response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/macros/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "macros", "attachments" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"macro_attachment\": {\n \"value\": \"reference #/components/schemas/MacroAttachmentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-9c0585c2-0de4-4fd8-a37f-531e6da7e211" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-4cfc4842-e5ee-414f-9ca6-dde07aef92ea" } ], "id": "5884f3bc-6099-4fd1-b58a-2c1dce6d77e4", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-5884f3bc-6099-4fd1-b58a-2c1dce6d77e4" } ], "id": "09329b95-a81d-43cb-ab70-bad23a18186d", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-09329b95-a81d-43cb-ab70-bad23a18186d" }, { "name": "suspended_tickets", "item": [ { "name": "attachments", "item": [ { "name": "Zendesk Post Api V2 Suspended_tickets Attachments", "id": "043b5696-7f10-4b2d-a81a-9b7643051b44", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "attachments" ] }, "description": "Makes copies of any attachments on a suspended ticket and returns them as [attachment tokens](/api-reference/ticketing/tickets/ticket-attachments/). If the ticket is manually recovered, you can include the attachment tokens on the new ticket.\n\n#### Allowed For\n\n* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n* Unrestricted agents on all other plans\n" }, "response": [ { "id": "2221b5cb-6e0f-491a-92b1-52ed3f7f172f", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "attachments" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"upload\": {\n \"attachments\": [\n {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n }\n ],\n \"token\": \"\"\n }\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-2221b5cb-6e0f-491a-92b1-52ed3f7f172f" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-043b5696-7f10-4b2d-a81a-9b7643051b44" } ], "id": "d78eb44c-4175-451f-b706-a319251efc52", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-d78eb44c-4175-451f-b706-a319251efc52" } ], "id": "bb92336b-d867-40b7-b3c4-a3a49ff03e72", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-bb92336b-d867-40b7-b3c4-a3a49ff03e72" }, { "name": "tickets", "item": [ { "name": "{ticket_id}", "item": [ { "name": "comments", "item": [ { "name": "{comment_id}", "item": [ { "name": "attachments", "item": [ { "name": "{attachment_id}", "item": [ { "name": "redact", "item": [ { "name": "Zendesk Put Api V2 Tickets Ticket_id Comments Comment_id Attachments Attachment_id Redact", "id": "79a0a63f-0721-4e41-b1a7-b8093cf73bef", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":comment_id", "attachments", ":attachment_id", "redact" ], "variable": [ { "id": "9b0941c0-02f3-4d97-9971-3f5ed5d9e976", "key": "ticket_id" }, { "id": "c5da924a-9df7-40d7-a540-b383eabc3691", "key": "comment_id" }, { "id": "12cccb73-0f77-4db3-b7c8-71198bc3a70c", "key": "attachment_id" } ] }, "description": "Redaction allows you to permanently remove attachments from an existing comment on a ticket. Once removed from a comment, the attachment is replaced with an empty \"redacted.txt\" file.\n\nThe redaction is permanent. It is not possible to undo redaction or see what was removed. Once a ticket is closed, redacting its attachments is no longer possible.\n\nAlso, if you want to redact an inline attachment, you can use the `include_inline_images` parameter in the [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments) operation to obtain the inline attachment ID, and use it in the request URL.\n\n#### Allowed For\n\n* Admins\n* Agents when [deleting tickets is enabled for agents on professional accounts](https://support.zendesk.com/hc/en-us/articles/360002128107)\n* Agents assigned to a custom role with permissions to redact ticket content (Enterprise only)\n" }, "response": [ { "id": "2a99177d-8c40-4eb2-a795-f0d7d032917c", "name": "OK response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":comment_id", "attachments", ":attachment_id", "redact" ], "variable": [ { "key": "ticket_id" }, { "key": "comment_id" }, { "key": "attachment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attachment\": {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-2a99177d-8c40-4eb2-a795-f0d7d032917c" } ], "createdAt": "2026-06-05T15:21:50.000Z", "updatedAt": "2026-06-05T15:21:50.000Z", "uid": "35240-79a0a63f-0721-4e41-b1a7-b8093cf73bef" } ], "id": "a921ae5b-e8a6-4953-b4ef-df549a10963e", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-a921ae5b-e8a6-4953-b4ef-df549a10963e" } ], "id": "370975a5-a750-4b5a-b4fe-50aa8e45415e", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-370975a5-a750-4b5a-b4fe-50aa8e45415e" } ], "id": "b0fa846c-777f-4037-8b05-abe68d61a459", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-b0fa846c-777f-4037-8b05-abe68d61a459" } ], "id": "53245bc2-79b1-4068-a5d4-5040a81ca24c", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-53245bc2-79b1-4068-a5d4-5040a81ca24c" } ], "id": "a25bf891-ca01-4e1c-af36-faa52831e155", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-a25bf891-ca01-4e1c-af36-faa52831e155" } ], "id": "37944b9d-42c5-4a1f-8135-669050820448", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-37944b9d-42c5-4a1f-8135-669050820448" } ], "id": "bc4b1f95-77a2-41c5-9e8a-15090fe28934", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-bc4b1f95-77a2-41c5-9e8a-15090fe28934" } ], "id": "a6b7b0a7-e9b3-41ba-b6c7-4a1379ace920", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-a6b7b0a7-e9b3-41ba-b6c7-4a1379ace920" } ], "id": "d4296661-c188-4d9e-91cd-595aa225ec5d", "createdAt": "2026-06-05T15:21:49.000Z", "updatedAt": "2026-06-05T15:21:49.000Z", "uid": "35240-d4296661-c188-4d9e-91cd-595aa225ec5d" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }