{ "info": { "_postman_id": "aeb79b83-d399-4bf9-a54d-ef03db519738", "name": "Zendesk Channels", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "lastUpdatedBy": "35240", "uid": "35240-aeb79b83-d399-4bf9-a54d-ef03db519738" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "channels", "item": [ { "name": "twitter", "item": [ { "name": "monitored_twitter_handles", "item": [ { "name": "{monitored_twitter_handle_id}", "item": [ { "name": "Zendesk Get Api V2 Channels Twitter Monitored_twitter_handles Monitored_twitter_handle_id", "id": "f5c4caa9-ddc3-451b-a680-9399ed95e1db", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/monitored_twitter_handles/:monitored_twitter_handle_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "monitored_twitter_handles", ":monitored_twitter_handle_id" ], "variable": [ { "id": "b668a48b-9b4b-418c-9ac4-fcb84e2342b2", "key": "monitored_twitter_handle_id" } ] }, "description": "#### Allowed For\n\n* Admins\n* Agents\n" }, "response": [ { "id": "4f561fdd-0f26-431f-8f77-0c66e46e8674", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/monitored_twitter_handles/:monitored_twitter_handle_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "monitored_twitter_handles", ":monitored_twitter_handle_id" ], "variable": [ { "key": "monitored_twitter_handle_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"monitored_twitter_handle\": {\n \"value\": \"reference #/components/schemas/TwitterChannelObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-4f561fdd-0f26-431f-8f77-0c66e46e8674" } ], "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-f5c4caa9-ddc3-451b-a680-9399ed95e1db" } ], "id": "74165b06-52df-45b1-8b36-6d146d04ad77", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-74165b06-52df-45b1-8b36-6d146d04ad77" }, { "name": "Zendesk Get Api V2 Channels Twitter Monitored_twitter_handles", "id": "a1ae56ca-3785-4386-860d-f665df10563a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/monitored_twitter_handles", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "monitored_twitter_handles" ] }, "description": "#### Allowed For\n\n* Admins\n* Agents\n" }, "response": [ { "id": "5a8a7f92-6b2a-46c8-a3e0-ee7a7a09360c", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/monitored_twitter_handles", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "monitored_twitter_handles" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"monitored_twitter_handles\": [\n {\n \"value\": \"reference #/components/schemas/TwitterChannelObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TwitterChannelObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-5a8a7f92-6b2a-46c8-a3e0-ee7a7a09360c" } ], "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-a1ae56ca-3785-4386-860d-f665df10563a" } ], "id": "94467bc6-9896-49ad-b95f-7ebd1a80a4fd", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-94467bc6-9896-49ad-b95f-7ebd1a80a4fd" }, { "name": "tickets", "item": [ { "name": "{comment_id}", "item": [ { "name": "statuses", "item": [ { "name": "Zendesk Get Api V2 Channels Twitter Tickets Comment_id Statuses", "id": "89159505-4251-4b21-8a31-c44dcf5e0ea0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets/:comment_id/statuses?ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets", ":comment_id", "statuses" ], "query": [ { "description": "Optional comment ids to retrieve tweet information for only particular comments", "key": "ids", "value": "" } ], "variable": [ { "id": "75e007f0-500d-4316-b2f2-51a21907fb16", "key": "comment_id" } ] }, "description": "#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "c36205a9-4e89-4f38-885e-92aa58097f0c", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets/:comment_id/statuses?ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets", ":comment_id", "statuses" ], "query": [ { "description": "Optional comment ids to retrieve tweet information for only particular comments", "key": "ids", "value": "" } ], "variable": [ { "key": "comment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statuses\": [\n {\n \"favorited\": \"\",\n \"id\": \"\",\n \"retweeted\": \"\",\n \"user_followed\": \"\"\n },\n {\n \"favorited\": \"\",\n \"id\": \"\",\n \"retweeted\": \"\",\n \"user_followed\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-c36205a9-4e89-4f38-885e-92aa58097f0c" } ], "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-89159505-4251-4b21-8a31-c44dcf5e0ea0" } ], "id": "473461f2-f5ec-4ad1-be6c-45b069268919", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-473461f2-f5ec-4ad1-be6c-45b069268919" } ], "id": "3883e536-3652-4755-baf0-34be8df061af", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-3883e536-3652-4755-baf0-34be8df061af" }, { "name": "Zendesk Post Api V2 Channels Twitter Tickets", "id": "2d751e40-86a0-47e2-a504-1883b15cc583", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets" ] }, "description": "Turns a tweet into a ticket. You must provide the tweet id as well as the id of a monitored X (formerly Twitter) handle configured for your account.\n\nThe submitter of the ticket is set to be the user submitting the API request.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "7d50e6ee-e8f2-4617-8492-214bec8f47bc", "name": "description", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-7d50e6ee-e8f2-4617-8492-214bec8f47bc" } ], "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-2d751e40-86a0-47e2-a504-1883b15cc583" } ], "id": "af22ac92-d90f-46ec-9fa3-4a375be0c93f", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-af22ac92-d90f-46ec-9fa3-4a375be0c93f" } ], "id": "8b9746c3-247a-45fb-be2e-f415d4f2a488", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-8b9746c3-247a-45fb-be2e-f415d4f2a488" }, { "name": "voice", "item": [ { "name": "agents", "item": [ { "name": "{agent_id}", "item": [ { "name": "tickets", "item": [ { "name": "{ticket_id}", "item": [ { "name": "display", "item": [ { "name": "Zendesk Post Api V2 Channels Voice Agents Agent_id Tickets Ticket_id Display", "id": "545daca6-00cf-4d82-b546-498fbd4c0fa6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/tickets/:ticket_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "tickets", ":ticket_id", "display" ], "variable": [ { "id": "ec3e93c6-c60b-40cf-962a-910df07518e7", "key": "agent_id" }, { "id": "5f471378-a186-4d56-a105-f50cb407acac", "key": "ticket_id" } ] }, "description": "Allows you to instruct an agent's browser to open a ticket.\n\nWhen the message is successfully delivered to an agent's browser:\n\n```http\nStatus: 200 OK\n```\n\nWhen `agent_id` or `ticket_id` is invalid:\n\n```http\nStatus: 404 Not Found\n```\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "bfd7dd3f-179f-4fcc-8ede-862ae1cb3663", "name": "Successful response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/tickets/:ticket_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "tickets", ":ticket_id", "display" ], "variable": [ { "key": "agent_id" }, { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-bfd7dd3f-179f-4fcc-8ede-862ae1cb3663" }, { "id": "7392ac26-3220-44cc-8677-94d2849b2608", "name": "When the `agent_id` or `ticket_id` is invalid", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/tickets/:ticket_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "tickets", ":ticket_id", "display" ], "variable": [ { "key": "agent_id" }, { "key": "ticket_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-7392ac26-3220-44cc-8677-94d2849b2608" } ], "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-545daca6-00cf-4d82-b546-498fbd4c0fa6" } ], "id": "e96c520d-f063-4aa4-9452-d23534a972ce", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-e96c520d-f063-4aa4-9452-d23534a972ce" } ], "id": "9638e884-72ee-4b7b-bee8-b77aced24f4b", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-9638e884-72ee-4b7b-bee8-b77aced24f4b" } ], "id": "4908d498-b5d8-4678-a543-a0279e2da3b1", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-4908d498-b5d8-4678-a543-a0279e2da3b1" }, { "name": "users", "item": [ { "name": "{user_id}", "item": [ { "name": "display", "item": [ { "name": "Zendesk Post Api V2 Channels Voice Agents Agent_id Users User_id Display", "id": "d353d7c6-2f83-4bd0-a1a6-c16946980a51", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/users/:user_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "users", ":user_id", "display" ], "variable": [ { "id": "da285603-ecbd-4d4b-a9a4-9f545d8b171f", "key": "agent_id" }, { "id": "a41bb5cf-dd0a-4173-b04d-386fcb18b001", "key": "user_id" } ] }, "description": "Allows you to instruct an agent's browser to open a user's profile.\n\nWhen the message is successfully delivered to an agent's browser:\n\n```http\nStatus: 200 OK\n```\n\nWhen `agent_id` or `user_id` is invalid:\n\n```http\nStatus: 404 Not Found\n```\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "c690adc2-ef4f-4aaf-afed-16f77704536f", "name": "Successful response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/users/:user_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "users", ":user_id", "display" ], "variable": [ { "key": "agent_id" }, { "key": "user_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-c690adc2-ef4f-4aaf-afed-16f77704536f" }, { "id": "7c8a2b15-c23b-44ce-a690-b789fa90078e", "name": "When the `agent_id` or `user_id` is invalid", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/users/:user_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "users", ":user_id", "display" ], "variable": [ { "key": "agent_id" }, { "key": "user_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-7c8a2b15-c23b-44ce-a690-b789fa90078e" } ], "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-d353d7c6-2f83-4bd0-a1a6-c16946980a51" } ], "id": "9f93db17-922f-4a4a-aa90-70f8d547049c", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-9f93db17-922f-4a4a-aa90-70f8d547049c" } ], "id": "e19e9c37-a639-450d-aacd-1cfaaaac0179", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-e19e9c37-a639-450d-aacd-1cfaaaac0179" } ], "id": "fda7d738-c79b-47b9-a502-2d6e3a360c87", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-fda7d738-c79b-47b9-a502-2d6e3a360c87" } ], "id": "0ada323f-5bf1-4e1f-abfa-4a87689723ec", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-0ada323f-5bf1-4e1f-abfa-4a87689723ec" } ], "id": "0dca3e97-92cc-48cd-933d-d11bd39cda30", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-0dca3e97-92cc-48cd-933d-d11bd39cda30" }, { "name": "tickets", "item": [ { "name": "Zendesk Post Api V2 Channels Voice Tickets", "id": "2d8cb597-b98c-405d-b6d0-8f566b8080ce", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketCreateVoicemailTicketRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "tickets" ] }, "description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\nThe `display_to_agent` is validated before creating the ticket, returning a 422 error if it is invalid.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)" }, "response": [ { "id": "3772facc-ec84-45df-b560-76ec1940114b", "name": "Successful response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketCreateVoicemailTicketRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "tickets" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"value\": \"reference #/components/schemas/TicketResponse not found in the OpenAPI spec\"\n}", "createdAt": "2026-06-05T15:22:30.000Z", "updatedAt": "2026-06-05T15:22:30.000Z", "uid": "35240-3772facc-ec84-45df-b560-76ec1940114b" }, { "id": "a0ddd5db-d88c-4946-b049-98bf4c22f3b9", "name": "When the `ticket_id` is invalid", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketCreateVoicemailTicketRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "tickets" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], 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