{ "info": { "_postman_id": "bd8ee07b-b23f-4f5f-9eaf-9a67be8afcf4", "name": "Zendesk Chat Redactions", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:22:32.000Z", "updatedAt": "2026-06-05T15:22:32.000Z", "lastUpdatedBy": "35240", "uid": "35240-bd8ee07b-b23f-4f5f-9eaf-9a67be8afcf4" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "chat_redactions", "item": [ { "name": "{ticket_id}", "item": [ { "name": "Zendesk Put Api V2 Chat_redactions Ticket_id", "id": "1561f1e8-a612-46c8-8018-921276d34915", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/chat_redactions/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "chat_redactions", ":ticket_id" ], "variable": [ { "id": "cf267169-9af5-488b-9a10-68a4d70a646f", "key": "ticket_id" } ] }, "description": "Permanently removes words or strings from a chat ticket's comment. \n\nWrap `` tags around the content in the chat comment you want redacted. Example: \n\n```json\n{\n \"text\": \"My ID number is 847564!\"\n}\n```\n\nThe characters contained in the tag will be replaced by the \u2587 symbol.\n\n**Note**: This does not work on active chats. For chat tickets that predate March 2020, consider using [Redact Ticket Comment In Agent Workspace](#redact-ticket-comment-in-agent-workspace).\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must enabled for the account. Deleting tickets must be enabled for agents.\n\n#### Request Body Properties\n\n| Name | Type | Required | Description |\n| ------------------------ | ------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n| chat_id | string | true | The `chat_id` in the `ChatStartedEvent` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n| chat_index | integer | false | The `chat_index` in the `ChatMessage` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits). Mandatory if `message_id` is not used |\n| message_id | string | false | The `message_id` of the `ChatMessage` event in the ticket audit that is part of a `ChatStartedEvent` history. Used when redacting a ChatMessage that is part of a conversation history. Mandatory if `chat_index` is not used |\n| text | string | true | The `message` in the `ChatMessage` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits). Wrap `message` with `` tags |\n\nTo get the required body properties, make a request to the [Ticket Audit](/api-reference/ticketing/tickets/ticket_audits) endpoint. Example response:\n\n```http\nStatus 200 OK\n{\n \"audits\": [\n \"events\": [\n {\n \"id\": 1932802680168,\n \"type\": \"ChatStartedEvent\",\n \"value\": {\n \"visitor_id\": \"10502823-16EkM3T6VNq7KMd\",\n \"chat_id\": \"2109.10502823.Sjuj2YrBpXwei\",\n \"history\": [\n {\n \"chat_index\": 0,\n \"type\": \"ChatMessage\",\n \"message\": \"My ID number is 847564!\"\n }\n ]\n }\n }\n ]\n ]\n}\n```\n" }, "response": [ { "id": "2db733fb-b775-444b-8a61-c4cf09931b31", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/chat_redactions/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "chat_redactions", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"chat_event\": {\n \"id\": \"\",\n \"type\": \"\",\n \"value\": {\n \"chat_id\": \"\",\n \"history\": [\n {\n \"temporc35\": -18727939\n },\n {\n \"in8\": 59611752,\n \"exercitation_7eb\": 56258407,\n \"proident_6_\": \"nisi quis in\"\n }\n ],\n \"visitor_id\": \"\"\n }\n }\n}", "createdAt": "2026-06-05T15:22:33.000Z", "updatedAt": "2026-06-05T15:22:33.000Z", "uid": "35240-2db733fb-b775-444b-8a61-c4cf09931b31" } ], "createdAt": "2026-06-05T15:22:33.000Z", "updatedAt": "2026-06-05T15:22:33.000Z", "uid": "35240-1561f1e8-a612-46c8-8018-921276d34915" } ], "id": "74328649-ba76-4740-a11e-cac5f3066260", "createdAt": "2026-06-05T15:22:33.000Z", "updatedAt": "2026-06-05T15:22:33.000Z", "uid": "35240-74328649-ba76-4740-a11e-cac5f3066260" } ], "id": "94554ea6-bddb-4796-b288-d58ede6ad75f", "createdAt": "2026-06-05T15:22:33.000Z", "updatedAt": "2026-06-05T15:22:33.000Z", "uid": "35240-94554ea6-bddb-4796-b288-d58ede6ad75f" } ], "id": "08026b28-836b-4e05-87ec-8b66a6f3d4e6", "createdAt": "2026-06-05T15:22:33.000Z", "updatedAt": "2026-06-05T15:22:33.000Z", "uid": "35240-08026b28-836b-4e05-87ec-8b66a6f3d4e6" } ], "id": "9569a2db-3ce6-4551-b7fe-1f343ec7fee9", "createdAt": "2026-06-05T15:22:33.000Z", "updatedAt": "2026-06-05T15:22:33.000Z", "uid": "35240-9569a2db-3ce6-4551-b7fe-1f343ec7fee9" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }