{ "info": { "_postman_id": "7b468e46-e5b9-423c-aab8-b10710dd12f9", "name": "Zendesk Custom Statuses", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:22:39.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "lastUpdatedBy": "35240", "uid": "35240-7b468e46-e5b9-423c-aab8-b10710dd12f9" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "custom_statuses", "item": [ { "name": "{custom_status_id}", "item": [ { "name": "ticket_form_statuses", "item": [ { "name": "Zendesk Post Api V2 Custom_statuses Custom_status_id Ticket_form_statuses", "id": "a8e87c2f-5b3d-4acc-9856-b579b2f30edf", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"ticket_form_status\": [\n {\n \"ticket_form_id\": \"\"\n },\n {\n \"ticket_form_id\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id/ticket_form_statuses", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses", ":custom_status_id", "ticket_form_statuses" ], "variable": [ { "id": "236752de-bd87-4b3f-b8c4-08f38b2cca8d", "key": "custom_status_id" } ] }, "description": "Creates one or many tickets form status associations for a custom status.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "d432b3be-eb68-4d57-b3f9-5d8d5ace1ce1", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"ticket_form_status\": [\n {\n \"ticket_form_id\": \"\"\n },\n {\n \"ticket_form_id\": \"\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id/ticket_form_statuses", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses", ":custom_status_id", "ticket_form_statuses" ], "variable": [ { "key": "custom_status_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket_form_statuses\": [\n {\n \"value\": \"reference #/components/schemas/TicketFormStatusObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-d432b3be-eb68-4d57-b3f9-5d8d5ace1ce1" } ], "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-a8e87c2f-5b3d-4acc-9856-b579b2f30edf" } ], "id": "2f0fcf67-5eb9-4aa7-bdf7-ca6be4e1c388", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-2f0fcf67-5eb9-4aa7-bdf7-ca6be4e1c388" }, { "name": "Zendesk Get Api V2 Custom_statuses Custom_status_id", "id": "0baed944-ff84-4a7d-a9d8-22c149b9f48c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses", ":custom_status_id" ], "variable": [ { "id": "2195e040-6a0f-4095-b8f9-4e3d6eaa98ab", "key": "custom_status_id" } ] }, "description": "Returns the custom ticket status object.\n\n#### Allowed For\n\n* End Users\n" }, "response": [ { "id": "cd5f5503-46fc-4db5-8f9a-ea43293368e7", "name": "Custom Status", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses", ":custom_status_id" ], "variable": [ { "key": "custom_status_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"custom_status\": {\n \"value\": \"reference #/components/schemas/CustomStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-cd5f5503-46fc-4db5-8f9a-ea43293368e7" } ], "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-0baed944-ff84-4a7d-a9d8-22c149b9f48c" }, { "name": "Zendesk Put Api V2 Custom_statuses Custom_status_id", "id": "5236adcb-69cd-4a74-8dba-e0cfa33237f7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/CustomStatusUpdateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses", ":custom_status_id" ], "variable": [ { "id": "112e0648-b90b-4b80-9525-3e2766d21ef7", "key": "custom_status_id" } ] }, "description": "Takes a `custom_status` object that specifies the properties to update.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "ea38fc81-d426-4d12-9342-cad898afb2fc", "name": "Updated", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/CustomStatusUpdateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses", ":custom_status_id" ], "variable": [ { "key": "custom_status_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"custom_status\": {\n \"value\": \"reference #/components/schemas/CustomStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-ea38fc81-d426-4d12-9342-cad898afb2fc" } ], "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-5236adcb-69cd-4a74-8dba-e0cfa33237f7" } ], "id": "419daa5f-0903-47a2-9be6-33563e5cc96d", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-419daa5f-0903-47a2-9be6-33563e5cc96d" }, { "name": "Zendesk Get Api V2 Custom_statuses", "id": "c9023a69-1bb3-453b-8614-72179e1d5791", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=&active=&default=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses" ], "query": [ { "description": "Filter the list of custom ticket statuses by a comma-separated list of status categories", "key": "status_categories", "value": "" }, { "description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses", "key": "active", "value": "" }, { "description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses", "key": "default", "value": "" } ] }, "description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n" }, "response": [ { "id": "3a71c2a1-c888-4a05-8449-af837088cf0a", "name": "List custom ticket statuses", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=&active=&default=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses" ], "query": [ { "description": "Filter the list of custom ticket statuses by a comma-separated list of status categories", "key": "status_categories", "value": "" }, { "description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses", "key": "active", "value": "" }, { "description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses", "key": "default", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"custom_statuses\": [\n {\n \"value\": \"reference #/components/schemas/CustomStatusObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/CustomStatusObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-3a71c2a1-c888-4a05-8449-af837088cf0a" } ], "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-c9023a69-1bb3-453b-8614-72179e1d5791" }, { "name": "Zendesk Post Api V2 Custom_statuses", "id": "2cf6bd67-c46e-44f5-b95b-97c8badc2a1a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/CustomStatusCreateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses" ] }, "description": "Takes a `custom_status` object that specifies the custom ticket status properties to create.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "b766064e-7339-495d-b252-06eea41c91fa", "name": "Created", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/CustomStatusCreateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/custom_statuses", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "custom_statuses" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"custom_status\": {\n \"value\": \"reference #/components/schemas/CustomStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-b766064e-7339-495d-b252-06eea41c91fa" } ], "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-2cf6bd67-c46e-44f5-b95b-97c8badc2a1a" } ], "id": "b794163b-9025-413b-89b0-645b4c17a03f", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-b794163b-9025-413b-89b0-645b4c17a03f" } ], "id": "86b760a9-1322-4f34-b3f9-7342e608749e", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-86b760a9-1322-4f34-b3f9-7342e608749e" } ], "id": "49c43f6e-d82f-4ec8-bb4d-a99657a689fe", "createdAt": "2026-06-05T15:22:40.000Z", "updatedAt": "2026-06-05T15:22:40.000Z", "uid": "35240-49c43f6e-d82f-4ec8-bb4d-a99657a689fe" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }