{ "info": { "_postman_id": "93465460-2b5b-4b72-856b-9707066618b2", "name": "Zendesk Requests", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "lastUpdatedBy": "35240", "uid": "35240-93465460-2b5b-4b72-856b-9707066618b2" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "requests", "item": [ { "name": "{request_id}", "item": [ { "name": "comments", "item": [ { "name": "{ticket_comment_id}", "item": [ { "name": "Zendesk Get Api V2 Requests Request_id Comments Ticket_comment_id", "id": "ead97d72-c1ff-41c3-bc73-f5b54f8eea38", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id/comments/:ticket_comment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id", "comments", ":ticket_comment_id" ], "variable": [ { "id": "4b410e0f-e7dc-4de5-9fab-9363b6c0ff34", "key": "request_id" }, { "id": "6d38881e-6106-4cb0-8567-b03e8cb452f3", "key": "ticket_comment_id" } ] }, "description": "#### Allowed For\n\n* End Users\n" }, "response": [ { "id": "e73d3af7-8057-489f-8528-3deafe9c7a92", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id/comments/:ticket_comment_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id", "comments", ":ticket_comment_id" ], "variable": [ { "key": "request_id" }, { "key": "ticket_comment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"comment\": {\n \"value\": \"reference #/components/schemas/TicketCommentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-e73d3af7-8057-489f-8528-3deafe9c7a92" } ], "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-ead97d72-c1ff-41c3-bc73-f5b54f8eea38" } ], "id": "d9e44c3d-bf99-4dcb-882a-501d73ad86b2", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-d9e44c3d-bf99-4dcb-882a-501d73ad86b2" }, { "name": "Zendesk Get Api V2 Requests Request_id Comments", "id": "30aa18db-5ff4-4365-bc02-49ec07dd12fc", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id/comments?since=&role=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id", "comments" ], "query": [ { "description": "Filters the comments from the given datetime", "key": "since", "value": "" }, { "description": "One of \"agent\", \"end_user\". If not specified it does not filter", "key": "role", "value": "" } ], "variable": [ { "id": "16f38f37-9ee7-48ff-9685-c1d467f56722", "key": "request_id" } ] }, "description": "#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\n#### Sorting\n\nBy default, comments are sorted by creation date in ascending order.\n\nWhen using cursor pagination, use the following parameter to change the sort order:\n\n| Name | Type | Required | Comments\n| ------ | ------ | -------- | --------\n| `sort` | string | no | Possible values are \"created_at\" (ascending order) or \"-created_at\" (descending order)\n\nWhen using offset pagination, use the following parameters to change the sort order:\n\n| Name | Type | Required | Comments\n| ------------ | ------ | -------- | --------\n| `sort_by` | string | no | One of `created_at`, `updated_at`\n| `sort_order` | string | no | One of `asc`, `desc`\n\n#### Allowed For\n\n* End Users\n" }, "response": [ { "id": "c47f040b-52a0-41f9-b370-d93749041b89", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id/comments?since=&role=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id", "comments" ], "query": [ { "description": "Filters the comments from the given datetime", "key": "since", "value": "" }, { "description": "One of \"agent\", \"end_user\". If not specified it does not filter", "key": "role", "value": "" } ], "variable": [ { "key": "request_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"comments\": [\n {\n \"value\": \"reference #/components/schemas/TicketCommentObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketCommentObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-c47f040b-52a0-41f9-b370-d93749041b89" } ], "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-30aa18db-5ff4-4365-bc02-49ec07dd12fc" } ], "id": "993af625-5131-49f4-8ab7-8ec9b90f25f6", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-993af625-5131-49f4-8ab7-8ec9b90f25f6" }, { "name": "Zendesk Get Api V2 Requests Request_id", "id": "4be66b9c-b062-4644-89ac-31f5adc69cef", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id" ], "variable": [ { "id": "b9b36e89-f5aa-46dd-be2a-2e0f1770da5c", "key": "request_id" } ] }, "description": "#### Sideloads\n\nThe following sideloads are supported:\n\n| Name | Will sideload\n| ---------------- | -------------\n| users | The email ccs for a request by side-loading users\n\n#### Allowed For\n\n* End Users\n" }, "response": [ { "id": "c319b07f-9f6a-4126-b1ca-8b612467c5a6", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id" ], "variable": [ { "key": "request_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request\": {\n \"value\": \"reference #/components/schemas/RequestObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-c319b07f-9f6a-4126-b1ca-8b612467c5a6" } ], "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-4be66b9c-b062-4644-89ac-31f5adc69cef" }, { "name": "Zendesk Put Api V2 Requests Request_id", "id": "769280d6-0676-4ec7-b952-ef51533c3ef0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id" ], "variable": [ { "id": "65447fd8-e0c9-4a1f-9318-ed2e7c1ea8c5", "key": "request_id" } ] }, "description": "Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes.\n\n#### Writable properties\nThis endpoint can only update the following properties in the request.\n\n| Name | Type | Required | Description |\n| ------------------------ | ------- | -------- | ---------------------------------------------------- |\n| comment | object | no | Adds a comment to the request. See [Request comments](#request-comments) |\n| solved | boolean | no | Marks the request as solved. Example: `{\"request\": {\"solved\": \"true\"}}`. End users can mark requests as solved only if the request's `can_be_solved_by_me` property is true. The property is true only when the ticket is assigned to an agent and the ticket type is not a problem but a question, task, or incident |\n| additional_collaborators | array | no | Adds collaborators to the request. An email notification is sent to them when the ticket is updated. See [Adding collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#adding-collaborators) |\n\n#### Allowed For\n\n* End users\n" }, "response": [ { "id": "17e14c9d-8e52-430c-9529-a2cf29b1ffd1", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/:request_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", ":request_id" ], "variable": [ { "key": "request_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request\": {\n \"value\": \"reference #/components/schemas/RequestObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-17e14c9d-8e52-430c-9529-a2cf29b1ffd1" } ], "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-769280d6-0676-4ec7-b952-ef51533c3ef0" } ], "id": "b35d054a-da8c-4616-b459-b6e7ec04ec69", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-b35d054a-da8c-4616-b459-b6e7ec04ec69" }, { "name": "search", "item": [ { "name": "Zendesk Get Api V2 Requests Search", "id": "c4695634-c6d8-4e72-a709-67e5d380bef8", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/search?query=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", "search" ], "query": [ { "description": "The syntax and matching logic for the string is detailed in the [Zendesk Support search reference](https://support.zendesk.com/hc/en-us/articles/203663226). See also [Query basics](/api-reference/ticketing/ticket-management/search/#query-basics) in the Tickets API doc.", "key": "query", "value": "" } ] }, "description": "Examples:\n\n* `GET /api/v2/requests/search.json?query=printer`\n* `GET /api/v2/requests/search.json?query=printer&organization_id=1`\n* `GET /api/v2/requests/search.json?query=printer&cc_id=true`\n* `GET /api/v2/requests/search.json?query=printer&status=hold,open`\n\n#### Pagination\n\n* Offset pagination only\n\nSee [Using Offset Pagination](/api-reference/introduction/pagination/#using-offset-pagination).\n\n#### Results limit\n\nThe Search Requests endpoint returns up to 1,000 results per query, with a maximum of 100 results per page. See [Pagination](/api-reference/ticketing/introduction/#pagination). If you request a page past the limit (`page=11` at 100 results per page), a 422 Insufficient Resource Error is returned.\n\n#### Allowed For\n\n* End Users\n" }, "response": [ { "id": "1abadc29-02a1-441f-9490-3fe37bdf1b56", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests/search?query=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests", "search" ], "query": [ { "description": "The syntax and matching logic for the string is detailed in the [Zendesk Support search reference](https://support.zendesk.com/hc/en-us/articles/203663226). See also [Query basics](/api-reference/ticketing/ticket-management/search/#query-basics) in the Tickets API doc.", "key": "query", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requests\": [\n {\n \"value\": \"reference #/components/schemas/RequestObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/RequestObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-1abadc29-02a1-441f-9490-3fe37bdf1b56" } ], "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-c4695634-c6d8-4e72-a709-67e5d380bef8" } ], "id": "93092943-4e43-442b-a0d3-3a81f95eedc4", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-93092943-4e43-442b-a0d3-3a81f95eedc4" }, { "name": "Zendesk Get Api V2 Requests", "id": "e804ba76-490c-4f13-aafa-c3aec1ca42ef", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests?sort_by=&sort_order=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests" ], "query": [ { "description": "Possible values are \"updated_at\", \"created_at\"", "key": "sort_by", "value": "" }, { "description": "One of \"asc\", \"desc\". Defaults to \"asc\"", "key": "sort_order", "value": "" } ] }, "description": "#### Allowed for\n\n* End Users\n\n#### Pagination\n\n* Cursor pagination (recommended)\n* Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n" }, "response": [ { "id": "f42b8605-79cf-4644-a246-d05b9f64f7b9", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests?sort_by=&sort_order=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests" ], "query": [ { "description": "Possible values are \"updated_at\", \"created_at\"", "key": "sort_by", "value": "" }, { "description": "One of \"asc\", \"desc\". Defaults to \"asc\"", "key": "sort_order", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"requests\": [\n {\n \"value\": \"reference #/components/schemas/RequestObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/RequestObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-f42b8605-79cf-4644-a246-d05b9f64f7b9" } ], "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-e804ba76-490c-4f13-aafa-c3aec1ca42ef" }, { "name": "Zendesk Post Api V2 Requests", "id": "9c703c33-44a4-46a6-9936-3af9928a1b31", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests" ] }, "description": "Accepts a `request` object that sets one or more properties.\n\n#### Allowed for\n\n* End users\n* Anonymous users (rate limit of 5 requests per hour for [trial accounts](/documentation/developer-tools/getting-started/getting-a-trial-or-sponsored-account-for-development/))\n\n#### Additional properties\n\nIn addition to the writable request properties in the [JSON Format table](#json-format) above, you can set the following properties when creating a request.\n\n| Name | Type | Mandatory | Comment\n| ---------------- | -------| --------- | -------\n| comment | object | yes | Describes the problem, incident, question, or task. See [Request comments](#request-comments)\n| collaborators | array | no | Adds collaborators (cc's) to the request. An email notification is sent to them when the ticket is created. See [Setting collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#setting-collaborators)\n| requester | object | yes* | \\*Required for anonymous requests. Specifies the requester of the anonymous request. See [Creating anonymous requests](/documentation/ticketing/managing-tickets/creating-and-managing-requests#creating-anonymous-requests)\n\n#### Creating follow-up requests\n\nOnce a ticket is closed (as distinct from solved), it can't be reopened. However, you can create a new request that references the closed ticket. To create the follow-up request, include a `via_followup_source_id` property in the `request` object that specifies the closed ticket. The parameter only works with closed tickets. It has no effect with other tickets.\n" }, "response": [ { "id": "890e1d37-f2b2-44c4-8e21-05e86c6fb851", "name": "Created response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/requests", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "requests" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"request\": {\n \"value\": \"reference #/components/schemas/RequestObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-890e1d37-f2b2-44c4-8e21-05e86c6fb851" } ], "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-9c703c33-44a4-46a6-9936-3af9928a1b31" } ], "id": "ae6c6807-ef1e-455e-916e-379f62b539e0", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-ae6c6807-ef1e-455e-916e-379f62b539e0" } ], "id": "1ee117e7-8c80-459c-8a21-8db5863082c0", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-1ee117e7-8c80-459c-8a21-8db5863082c0" } ], "id": "6cca54df-e5b3-4d17-bcd5-30fd38fdac64", "createdAt": "2026-06-05T15:23:13.000Z", "updatedAt": "2026-06-05T15:23:13.000Z", "uid": "35240-6cca54df-e5b3-4d17-bcd5-30fd38fdac64" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }