{ "info": { "_postman_id": "0d2a0625-36d2-4057-b21b-bac179825441", "name": "Zendesk Routing", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "lastUpdatedBy": "35240", "uid": "35240-0d2a0625-36d2-4057-b21b-bac179825441" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "incremental", "item": [ { "name": "routing", "item": [ { "name": "attribute_values", "item": [ { "name": "Zendesk Get Api V2 Incremental Routing Attribute_values", "id": "8fd781b6-a831-4951-a0a6-d84aad3a9d54", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/routing/attribute_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "routing", "attribute_values" ] }, "description": "Returns a stream of changes that occurred on routing attribute values.\n\n#### Allowed For\n\n* Admins\n\n#### Parameters\n\nOptional\n\n| Name | Type | Comment\n| ------ | ------ | -------\n| cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that's only available in API responses. See [Pagination](#pagination).\n" }, "response": [ { "id": "66316166-0cc3-494e-9ed6-996daf17e914", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/routing/attribute_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "routing", "attribute_values" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttributeValue not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttributeValue not found in the OpenAPI spec\"\n }\n ],\n \"attributes\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttribute not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttribute not found in the OpenAPI spec\"\n }\n ],\n \"count\": \"\",\n \"end_time\": \"\",\n \"instance_values\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingInstanceValue not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingInstanceValue not found in the OpenAPI spec\"\n }\n ],\n \"next_page\": \"\"\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-66316166-0cc3-494e-9ed6-996daf17e914" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-8fd781b6-a831-4951-a0a6-d84aad3a9d54" } ], "id": "5820acff-2ce2-43f8-9ada-38c80302a0c3", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-5820acff-2ce2-43f8-9ada-38c80302a0c3" }, { "name": "attributes", "item": [ { "name": "Zendesk Get Api V2 Incremental Routing Attributes", "id": "7694864a-be65-4404-b615-2e850d02f229", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/routing/attributes", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "routing", "attributes" ] }, "description": "Returns a stream of changes that occurred on routing attributes.\n\n#### Allowed For\n\n* Admins\n\n#### Parameters\n\nOptional\n\n\n| Name | Type | Comment\n| ------ | ------ | -------\n| cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that's only available in API responses. See [Pagination](#pagination).\n" }, "response": [ { "id": "cd7acabd-3392-40f9-b5a1-e0117bad846a", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/routing/attributes", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "routing", "attributes" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttributeValue not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttributeValue not found in the OpenAPI spec\"\n }\n ],\n \"attributes\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttribute not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttribute not found in the OpenAPI spec\"\n }\n ],\n \"count\": \"\",\n \"end_time\": \"\",\n \"instance_values\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingInstanceValue not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingInstanceValue not found in the OpenAPI spec\"\n }\n ],\n \"next_page\": \"\"\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-cd7acabd-3392-40f9-b5a1-e0117bad846a" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-7694864a-be65-4404-b615-2e850d02f229" } ], "id": "607cc1a4-f1b8-46b3-b221-8581dca03608", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-607cc1a4-f1b8-46b3-b221-8581dca03608" }, { "name": "instance_values", "item": [ { "name": "Zendesk Get Api V2 Incremental Routing Instance_values", "id": "9425da17-3a30-4b8d-91b9-ece56115383e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/routing/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "routing", "instance_values" ] }, "description": "Returns a stream of changes that occurred on routing instance values. Changes are grouped by `attribute_value_id`,\nwith associate type events listed alongside unassociate type events based on the unassociate event\u2019s timestamp.\n\n#### Allowed For\n\n* Admins\n\n#### Parameters\n\nOptional\n\n| Name | Type | Comment\n| ------ | ------ | -------\n| cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that's only available in API responses. See [Pagination](#pagination).\n" }, "response": [ { "id": "03774967-4985-4b5b-847e-26dbf95725b1", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/routing/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "routing", "instance_values" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttributeValue not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttributeValue not found in the OpenAPI spec\"\n }\n ],\n \"attributes\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttribute not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingAttribute not found in the OpenAPI spec\"\n }\n ],\n \"count\": \"\",\n \"end_time\": \"\",\n \"instance_values\": [\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingInstanceValue not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/IncrementalSkillBasedRoutingInstanceValue not found in the OpenAPI spec\"\n }\n ],\n \"next_page\": \"\"\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-03774967-4985-4b5b-847e-26dbf95725b1" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-9425da17-3a30-4b8d-91b9-ece56115383e" } ], "id": "f1c3cc4a-4048-409d-9f6b-8ceca566e9d8", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-f1c3cc4a-4048-409d-9f6b-8ceca566e9d8" } ], "id": "e3f89bf8-5f8e-474a-8dee-10c38126975f", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-e3f89bf8-5f8e-474a-8dee-10c38126975f" } ], "id": "7b368a92-40c1-41b7-8b55-7999c33e4a83", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-7b368a92-40c1-41b7-8b55-7999c33e4a83" }, { "name": "routing", "item": [ { "name": "agents", "item": [ { "name": "{user_id}", "item": [ { "name": "instance_values", "item": [ { "name": "Zendesk Get Api V2 Routing Agents User_id Instance_values", "id": "e082a145-d873-48fc-a9c7-1dc99ea4c206", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/:user_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", ":user_id", "instance_values" ], "variable": [ { "id": "adb5c73b-a818-4575-bc77-942e8f6e87a7", "key": "user_id" } ] }, "description": "Returns an attribute value.\n\n#### Allowed For\n\n* Agents and admins\n" }, "response": [ { "id": "b8258e9e-2332-4b53-81ae-b1ceafc3c650", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/:user_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", ":user_id", "instance_values" ], "variable": [ { "key": "user_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-b8258e9e-2332-4b53-81ae-b1ceafc3c650" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-e082a145-d873-48fc-a9c7-1dc99ea4c206" }, { "name": "Zendesk Post Api V2 Routing Agents User_id Instance_values", "id": "a66a348a-5730-4678-82a4-b8c683a97baa", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/:user_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", ":user_id", "instance_values" ], "variable": [ { "id": "5d83a3b8-9bb5-4166-b7c0-e2e59cf80659", "key": "user_id" } ] }, "description": "Adds the specified attributes if no attributes exists, or replaces all existing attributes with the specified attributes.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "33683ac2-9fa2-4f31-a0e9-c24a0359cbcb", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/:user_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", ":user_id", "instance_values" ], "variable": [ { "key": "user_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-33683ac2-9fa2-4f31-a0e9-c24a0359cbcb" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-a66a348a-5730-4678-82a4-b8c683a97baa" } ], "id": "168703bb-ef0c-45e4-89a6-3feff1d85a10", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-168703bb-ef0c-45e4-89a6-3feff1d85a10" } ], "id": "617869fa-8c9d-4786-9a22-3934d9e4d90a", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-617869fa-8c9d-4786-9a22-3934d9e4d90a" }, { "name": "instance_values", "item": [ { "name": "job", "item": [ { "name": "Zendesk Post Api V2 Routing Agents Instance_values Job", "id": "1a78217b-ebcf-4583-9acc-311870de88bb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/BulkSkillBasedRoutingAttributeValuesRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/instance_values/job", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", "instance_values", "job" ] }, "description": "Adds, replaces or removes multiple attributes for up to 100 agents.\n\n#### Allowed For\n* Admins\n* [Agents in custom role with permission to manage skills](https://support.zendesk.com/hc/en-us/articles/4408882153882-Creating-custom-roles-and-assigning-agents)\n\n#### Available Parameters\n\nThe request takes a data object with the following properties:\n| Name | Type | Required | Description |\n| ---------- | ------ | -------- | ------------------------------------------------------------------------------------------------- |\n| action | string | true | The action to perform on the attribute values. One of the following: \"upsert\", \"update\", \"delete\" |\n| attributes | object | true | The attribute values to update. See [Attribute Values](#attribute-values) |\n| items | array | true | The list of agent ids |\n\nAction can be one of the following:\n * upsert: Adds new attribute values to the agents\n * update: Replaces all the current attribute values of the agents with the new values\n * delete: Removes specified attribute values from the agents\n\nThis endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work. Use the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion.\n" }, "response": [ { "id": "a96cf365-a7d4-430e-80c0-1f1533da3155", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/BulkSkillBasedRoutingAttributeValuesRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/instance_values/job", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", "instance_values", "job" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"job_status\": {\n \"value\": \"reference #/components/schemas/JobStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-a96cf365-a7d4-430e-80c0-1f1533da3155" }, { "id": "d38385e9-4d49-4511-95f7-82b8ba297b38", "name": "Bad Request", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/BulkSkillBasedRoutingAttributeValuesRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/instance_values/job", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", "instance_values", "job" ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValuesError not found in the OpenAPI spec\"\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-d38385e9-4d49-4511-95f7-82b8ba297b38" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-1a78217b-ebcf-4583-9acc-311870de88bb" } ], "id": "2359e768-7f5d-411b-af03-17bd797ca6c0", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-2359e768-7f5d-411b-af03-17bd797ca6c0" }, { "name": "Zendesk Get Api V2 Routing Agents Instance_values", "id": "b746f658-cd71-440f-8f75-62d3dec8f086", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/instance_values?filter[agent_ids]=&page[before]=&page[after]=&page[size]=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", "instance_values" ], "query": [ { "description": "(Required) A comma-separated list of agent ids", "key": "filter[agent_ids]", "value": "" }, { "description": "A [pagination cursor](/documentation/api-basics/pagination/paginating-through-lists-using-cursor-pagination) that tells the endpoint which page to start on. It should be a `meta.before_cursor` value from a previous request.\n", "key": "page[before]", "value": "" }, { "description": "A [pagination cursor](/documentation/api-basics/pagination/paginating-through-lists-using-cursor-pagination) that tells the endpoint which page to start on. It should be a `meta.after_cursor` value from a previous request.\n", "key": "page[after]", "value": "" }, { "description": "The number of items to return per page", "key": "page[size]", "value": "" } ] }, "description": "Accepts a comma-separated list of up to 100 agent ids and returns attribute values for each agent in the list.\n\n#### Allowed For\n* Admins\n* [Agents in custom role with permission to manage skills](https://support.zendesk.com/hc/en-us/articles/4408882153882-Creating-custom-roles-and-assigning-agents)\n\n#### Pagination\n* [Cursor pagination](/api-reference/introduction/pagination/#cursor-pagination) only.\nNote: `page[before]` and `page[after]` can't be used together in the same request.\n" }, "response": [ { "id": "c3076644-fce3-488a-aaa7-d2a5249e51f3", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/instance_values?filter[agent_ids]=&page[before]=&page[after]=&page[size]=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", "instance_values" ], "query": [ { "description": "(Required) A comma-separated list of agent ids", "key": "filter[agent_ids]", "value": "" }, { "description": "A [pagination cursor](/documentation/api-basics/pagination/paginating-through-lists-using-cursor-pagination) that tells the endpoint which page to start on. It should be a `meta.before_cursor` value from a previous request.\n", "key": "page[before]", "value": "" }, { "description": "A [pagination cursor](/documentation/api-basics/pagination/paginating-through-lists-using-cursor-pagination) that tells the endpoint which page to start on. It should be a `meta.after_cursor` value from a previous request.\n", "key": "page[after]", "value": "" }, { "description": "The number of items to return per page", "key": "page[size]", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"count\": \"\",\n \"instance_values\": [\n {\n \"value\": \"reference #/components/schemas/ManySkillBasedRoutingAttributeValues not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/ManySkillBasedRoutingAttributeValues not found in the OpenAPI spec\"\n }\n ],\n \"next_page\": \"\",\n \"previous_page\": \"\"\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-c3076644-fce3-488a-aaa7-d2a5249e51f3" }, { "id": "4e13a5c0-2e08-4083-ad84-50995a488441", "name": "Bad Request", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/agents/instance_values?filter[agent_ids]=&page[before]=&page[after]=&page[size]=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "agents", "instance_values" ], "query": [ { "description": "(Required) A comma-separated list of agent ids", "key": "filter[agent_ids]", "value": "" }, { "description": "A [pagination cursor](/documentation/api-basics/pagination/paginating-through-lists-using-cursor-pagination) that tells the endpoint which page to start on. It should be a `meta.before_cursor` value from a previous request.\n", "key": "page[before]", "value": "" }, { "description": "A [pagination cursor](/documentation/api-basics/pagination/paginating-through-lists-using-cursor-pagination) that tells the endpoint which page to start on. It should be a `meta.after_cursor` value from a previous request.\n", "key": "page[after]", "value": "" }, { "description": "The number of items to return per page", "key": "page[size]", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValuesError not found in the OpenAPI spec\"\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-4e13a5c0-2e08-4083-ad84-50995a488441" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-b746f658-cd71-440f-8f75-62d3dec8f086" } ], "id": "b8d36c86-89cb-473c-9111-9f1a5ed4cd69", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-b8d36c86-89cb-473c-9111-9f1a5ed4cd69" } ], "id": "a97a65df-a116-4de4-8faa-c7347d296d10", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-a97a65df-a116-4de4-8faa-c7347d296d10" }, { "name": "attributes", "item": [ { "name": "{attribute_id}", "item": [ { "name": "values", "item": [ { "name": "{attribute_value_id}", "item": [ { "name": "Zendesk Get Api V2 Routing Attributes Attribute_id Values Attribute_value_id", "id": "6ff5092c-e87f-4cac-aa03-f69a56311196", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values/:attribute_value_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values", ":attribute_value_id" ], "variable": [ { "id": "d854b910-5574-46e7-a754-7cb812964281", "key": "attribute_id" }, { "id": "49cd4e14-3a49-419a-942e-09590d18efac", "key": "attribute_value_id" } ] }, "description": "Returns an attribute value.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "6eec2a83-2a86-4335-bf37-dda1ebafd470", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values/:attribute_value_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values", ":attribute_value_id" ], "variable": [ { "key": "attribute_id" }, { "key": "attribute_value_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_value\": {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-6eec2a83-2a86-4335-bf37-dda1ebafd470" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-6ff5092c-e87f-4cac-aa03-f69a56311196" }, { "name": "Zendesk Patch Api V2 Routing Attributes Attribute_id Values Attribute_value_id", "id": "a8bbfe4a-3b05-4b9a-ac60-2ddb8fdb3264", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values/:attribute_value_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values", ":attribute_value_id" ], "variable": [ { "id": "d30c1dd8-437e-4cab-b654-9423c06a80bf", "key": "attribute_id" }, { "id": "0a9195ef-dd60-4d8a-8584-c667ad14dfa5", "key": "attribute_value_id" } ] }, "description": "Updates the name and ticket conditions of a skill. When a ticket is created, the skill is applied to a ticket if the ticket meets the specified condition or conditions. See the [Conditions reference](/documentation/ticketing/reference-guides/conditions-reference/) for more information.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "2b344c25-6b92-4023-bbdf-87c25945b780", "name": "Success response", "originalRequest": { "method": "PATCH", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values/:attribute_value_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values", ":attribute_value_id" ], "variable": [ { "key": "attribute_id" }, { "key": "attribute_value_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_value\": {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-2b344c25-6b92-4023-bbdf-87c25945b780" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-a8bbfe4a-3b05-4b9a-ac60-2ddb8fdb3264" }, { "name": "Zendesk Delete Api V2 Routing Attributes Attribute_id Values Attribute_value_id", "id": "a1f0391e-314e-43a9-b3d9-2f38b3e18892", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values/:attribute_value_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values", ":attribute_value_id" ], "variable": [ { "id": "56eb842e-8de9-44f1-bd07-a7568ffaf55a", "key": "attribute_id" }, { "id": "c07b4c72-0305-4664-87ee-2c21396a2bc6", "key": "attribute_value_id" } ] }, "description": "Deletes an attribute value.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "c5f497bb-b1aa-485c-9180-2612bfd08c31", "name": "No Content response", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values/:attribute_value_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values", ":attribute_value_id" ], "variable": [ { "key": "attribute_id" }, { "key": "attribute_value_id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-c5f497bb-b1aa-485c-9180-2612bfd08c31" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-a1f0391e-314e-43a9-b3d9-2f38b3e18892" } ], "id": "ac4d0125-e776-4b80-8c74-683b4cb16063", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-ac4d0125-e776-4b80-8c74-683b4cb16063" }, { "name": "Zendesk Get Api V2 Routing Attributes Attribute_id Values", "id": "d6346740-846d-4383-b322-c541734d5297", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values" ], "variable": [ { "id": "4db1a11a-b10c-499e-889d-4581e78e2c54", "key": "attribute_id" } ] }, "description": "Returns a list of attribute values for a provided attribute.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "88e3daeb-6f16-4276-8b14-d03a73e7d5ba", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values" ], "variable": [ { "key": "attribute_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-88e3daeb-6f16-4276-8b14-d03a73e7d5ba" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-d6346740-846d-4383-b322-c541734d5297" }, { "name": "Zendesk Post Api V2 Routing Attributes Attribute_id Values", "id": "0dc25fa8-3a1c-45fc-922f-c0817cc5de8b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values" ], "variable": [ { "id": "106c9f20-d65d-48bc-91d2-55d2fe4d60a4", "key": "attribute_id" } ] }, "description": "Creates an attribute value.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "54a86e0c-976a-4f2e-9aeb-572887c7ec47", "name": "Created response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id/values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id", "values" ], "variable": [ { "key": "attribute_id" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_value\": {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-54a86e0c-976a-4f2e-9aeb-572887c7ec47" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-0dc25fa8-3a1c-45fc-922f-c0817cc5de8b" } ], "id": "e2255362-0416-4a84-86df-2d78e932eaab", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-e2255362-0416-4a84-86df-2d78e932eaab" }, { "name": "Zendesk Get Api V2 Routing Attributes Attribute_id", "id": "a9b351dd-886a-4ac9-9ef5-927e722f86bd", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id" ], "variable": [ { "id": "8fc46bc1-5f88-44a3-a929-a343d13dee7b", "key": "attribute_id" } ] }, "description": "Returns an attribute.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "7970f007-c4b7-44b3-9656-8e5e4916a25f", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id" ], "variable": [ { "key": "attribute_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute\": {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-7970f007-c4b7-44b3-9656-8e5e4916a25f" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-a9b351dd-886a-4ac9-9ef5-927e722f86bd" }, { "name": "Zendesk Put Api V2 Routing Attributes Attribute_id", "id": "3c72b0b3-3939-49ea-bda9-3607c4f435e3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id" ], "variable": [ { "id": "ace4819f-fb1b-4fae-8243-236c138ab1e8", "key": "attribute_id" } ] }, "description": "Updates an attribute.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "62f78ff2-89dd-4368-9821-de842e27d351", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id" ], "variable": [ { "key": "attribute_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute\": {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-62f78ff2-89dd-4368-9821-de842e27d351" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-3c72b0b3-3939-49ea-bda9-3607c4f435e3" }, { "name": "Zendesk Delete Api V2 Routing Attributes Attribute_id", "id": "541a0023-c096-4192-97d1-d79305498182", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id" ], "variable": [ { "id": "1b33b0ea-24ab-4930-a2c9-7bd538ed45d3", "key": "attribute_id" } ] }, "description": "Deletes an attribute.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "56858ca9-13ca-45b3-b093-b92731547d62", "name": "No Content response", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/:attribute_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", ":attribute_id" ], "variable": [ { "key": "attribute_id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-56858ca9-13ca-45b3-b093-b92731547d62" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-541a0023-c096-4192-97d1-d79305498182" } ], "id": "f94b23d3-2258-4688-b526-fb4553dc6143", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-f94b23d3-2258-4688-b526-fb4553dc6143" }, { "name": "definitions", "item": [ { "name": "Zendesk Get Api V2 Routing Attributes Definitions", "id": "76c9804d-21eb-47ac-a357-9d1f42e34073", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/definitions", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", "definitions" ] }, "description": "Returns the condition definitions that can be configured to apply attributes to a ticket.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "719a50e5-b8bf-42e3-813b-73cb1b0bd1e4", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes/definitions", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes", "definitions" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"definitions\": {\n \"type\": \"object\",\n \"properties\": {\n \"conditions_all\": {\n \"type\": \"array\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"subject\": {\n \"type\": \"string\",\n \"default\": \"\"\n },\n \"title\": {\n \"type\": \"string\",\n \"default\": \"\"\n }\n }\n }\n },\n \"conditions_any\": {\n \"type\": \"array\",\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"subject\": {\n \"type\": \"string\",\n \"default\": \"\"\n },\n \"title\": {\n \"type\": \"string\",\n \"default\": \"\"\n }\n }\n }\n }\n }\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-719a50e5-b8bf-42e3-813b-73cb1b0bd1e4" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-76c9804d-21eb-47ac-a357-9d1f42e34073" } ], "id": "686f562e-0099-4a14-9041-6b8bbc917056", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-686f562e-0099-4a14-9041-6b8bbc917056" }, { "name": "Zendesk Get Api V2 Routing Attributes", "id": "e6bc27ea-5ef0-456a-9f1e-1f1fdf11c88d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes" ] }, "description": "Returns a list of attributes for the account.\n\n#### Sideloads\n\nThe following sideloads are supported:\n\n| Name | Will sideload\n| ---------------- | -------------\n| attribute_values | The attribute values available on the account\n\n#### Allowed For\n\n* Agents and admins\n" }, "response": [ { "id": "8c61b1f7-a659-4947-82bb-aaf13b665db8", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attributes\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeObject not found in the OpenAPI spec\"\n }\n ],\n \"count\": \"\",\n \"next_page\": \"\",\n \"previous_page\": \"\"\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-8c61b1f7-a659-4947-82bb-aaf13b665db8" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-e6bc27ea-5ef0-456a-9f1e-1f1fdf11c88d" }, { "name": "Zendesk Post Api V2 Routing Attributes", "id": "db17f9a0-6e14-4804-ae77-eea36297b31f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes" ] }, "description": "Creates an attribute.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "823f01d1-b473-4fbf-8d73-dc1e020f12fc", "name": "Created response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/attributes", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "attributes" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute\": {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-823f01d1-b473-4fbf-8d73-dc1e020f12fc" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-db17f9a0-6e14-4804-ae77-eea36297b31f" } ], "id": "7d85e49f-d75f-4775-abc6-3cc56ec96fd1", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-7d85e49f-d75f-4775-abc6-3cc56ec96fd1" }, { "name": "requirements", "item": [ { "name": "fulfilled", "item": [ { "name": "Zendesk Get Api V2 Routing Requirements Fulfilled", "id": "eeac33b7-ae90-47eb-812b-9797c7283e6c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/requirements/fulfilled?ticket_ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "requirements", "fulfilled" ], "query": [ { "description": "(Required) The IDs of the relevant tickets to check for matching attributes", "key": "ticket_ids", "value": "" } ] }, "description": "Returns a list of ticket ids that contain attributes matching the current user's attributes. Accepts a `ticket_ids` parameter for relevant tickets to check for matching attributes.\n\n#### Allowed For\n\n* Agents and admins\n" }, "response": [ { "id": "36c8eca7-0762-47e9-9a25-1e0afc7dfc89", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/requirements/fulfilled?ticket_ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "requirements", "fulfilled" ], "query": [ { "description": "(Required) The IDs of the relevant tickets to check for matching attributes", "key": "ticket_ids", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fulfilled_ticket_ids\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-36c8eca7-0762-47e9-9a25-1e0afc7dfc89" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-eeac33b7-ae90-47eb-812b-9797c7283e6c" } ], "id": "55dd5f1e-5533-43ab-ab95-876cc5ef3234", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-55dd5f1e-5533-43ab-ab95-876cc5ef3234" } ], "id": "7fb94a05-1a2a-4d6d-b956-62556e797774", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-7fb94a05-1a2a-4d6d-b956-62556e797774" }, { "name": "tickets", "item": [ { "name": "{ticket_id}", "item": [ { "name": "instance_values", "item": [ { "name": "Zendesk Get Api V2 Routing Tickets Ticket_id Instance_values", "id": "11897af0-0885-4837-83a0-598c21538c3a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "id": "c9e61c4d-b793-4c48-aa9f-7a9cdbb07415", "key": "ticket_id" } ] }, "description": "Returns a list of attributes values for the ticket.\n\n#### Allowed For\n\n* Agents and admins\n" }, "response": [ { "id": "0e7b0fe7-f0f8-4405-9ee3-ed12a565620f", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-0e7b0fe7-f0f8-4405-9ee3-ed12a565620f" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-11897af0-0885-4837-83a0-598c21538c3a" }, { "name": "Zendesk Post Api V2 Routing Tickets Ticket_id Instance_values", "id": "4fb22e60-4d57-42ca-8984-14a1a1fc8681", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "id": "a39c51fc-f5af-44c9-93d4-f2cacd688c9c", "key": "ticket_id" } ] }, "description": "Adds the specified attributes if no attributes exists, or replaces all existing attributes with the specified attributes.\n\nInvalid or deleted attributes are ignored.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "5c6b4b9a-54bf-4dd8-a62e-d5d9315380cb", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-5c6b4b9a-54bf-4dd8-a62e-d5d9315380cb" } ], "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-4fb22e60-4d57-42ca-8984-14a1a1fc8681" } ], "id": "f9f37897-30c1-424d-b791-a36221aacd6d", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-f9f37897-30c1-424d-b791-a36221aacd6d" } ], "id": "63a48d3a-6769-432b-a8db-b487c60a18ea", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-63a48d3a-6769-432b-a8db-b487c60a18ea" } ], "id": "5bc3f7c7-286a-43ee-95c2-48633c3d8551", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-5bc3f7c7-286a-43ee-95c2-48633c3d8551" } ], "id": "998ddfe6-26e8-4422-8978-1468f4edc097", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-998ddfe6-26e8-4422-8978-1468f4edc097" } ], "id": "8d1ed94e-08f9-446d-b044-8aeb59b76a7f", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-8d1ed94e-08f9-446d-b044-8aeb59b76a7f" } ], "id": "99eab117-904d-4658-8095-6b743decce8a", "createdAt": "2026-06-05T15:23:15.000Z", "updatedAt": "2026-06-05T15:23:15.000Z", "uid": "35240-99eab117-904d-4658-8095-6b743decce8a" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }