{ "info": { "_postman_id": "14c9eb8b-f721-4e36-816b-c059eea14129", "name": "Zendesk Suspended Tickets", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "lastUpdatedBy": "35240", "uid": "35240-14c9eb8b-f721-4e36-816b-c059eea14129" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "suspended_tickets", "item": [ { "name": "{id}", "item": [ { "name": "recover", "item": [ { "name": "Zendesk Put Api V2 Suspended_tickets Id Recover", "id": "f8faa941-94d7-4b1a-9fd1-33bee245e5b1", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", ":id", "recover" ], "variable": [ { "id": "dd6b926f-a2f3-4bce-91fe-e7524666fe05", "key": "id" } ] }, "description": "**Note**: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the [Recover Multiple Suspended Tickets](#recover-multiple-suspended-tickets) endpoint with the single ticket.\n\nThis endpoint does not queue an asynchronous job that can be tracked from [Job Statuses](/api-reference/ticketing/ticket-management/job_statuses/). Instead, it processes the request with a synchronous response.\n - If all recoveries are successful, it returns a 200 with a `tickets` array in the response.\n - If all recoveries fail, it returns a 422 with a `suspended_tickets` array in the response.\n - If there is a mixture of successes and failures in a single call, it returns a 422 with a `suspended_tickets` array of the failures in the response.\n\n#### Allowed For\n\n* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n* Unrestricted agents on all other plans\n" }, "response": [ { "id": "ec1f8c98-35ef-44a4-b760-ce354d4c39bf", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", ":id", "recover" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket\": [\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-ec1f8c98-35ef-44a4-b760-ce354d4c39bf" }, { "id": "cfad9771-0c1d-475f-9820-669a6103cebb", "name": "Recovery failed response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", ":id", "recover" ], "variable": [ { "key": "id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"value\": \"reference #/components/schemas/RecoverSuspendedTicketUnprocessableContentResponse not found in the OpenAPI spec\"\n}", "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-cfad9771-0c1d-475f-9820-669a6103cebb" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-f8faa941-94d7-4b1a-9fd1-33bee245e5b1" } ], "id": "ea45e0fe-2dcb-4d66-8069-2f2d26f2366e", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-ea45e0fe-2dcb-4d66-8069-2f2d26f2366e" }, { "name": "Zendesk Get Api V2 Suspended_tickets Id", "id": "ec46f06b-a4de-465b-9ca9-706d3cefeb01", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", ":id" ], "variable": [ { "id": "909bd3a8-4426-4f08-8d74-5cf685d13a98", "key": "id" } ] }, "description": "#### Allowed For\n\n* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n* Unrestricted agents on all other plans\n" }, "response": [ { "id": "c5fee446-a946-43dd-9173-f408d6d9e102", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"suspended_tickets\": [\n {\n \"value\": \"reference #/components/schemas/SuspendedTicketObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SuspendedTicketObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-c5fee446-a946-43dd-9173-f408d6d9e102" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-ec46f06b-a4de-465b-9ca9-706d3cefeb01" }, { "name": "Zendesk Delete Api V2 Suspended_tickets Id", "id": "af7c2205-3a47-4a95-90fc-2c084a10a6aa", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", ":id" ], "variable": [ { "id": "1fc0704a-dd0d-4242-b861-a56c96d85b40", "key": "id" } ] }, "description": "#### Allowed For\n\n* Unrestricted agents\n" }, "response": [ { "id": "b8211e50-03c6-4e22-9f84-ba66a7d0e8e3", "name": "No Content response", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", ":id" ], "variable": [ { "key": "id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-b8211e50-03c6-4e22-9f84-ba66a7d0e8e3" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-af7c2205-3a47-4a95-90fc-2c084a10a6aa" } ], "id": "7c0bee18-0c92-4371-b193-0a1abc816685", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-7c0bee18-0c92-4371-b193-0a1abc816685" }, { "name": "attachments", "item": [ { "name": "Zendesk Post Api V2 Suspended_tickets Attachments", "id": "345d748f-5175-4ef4-af98-f36a238bcda1", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "attachments" ] }, "description": "Makes copies of any attachments on a suspended ticket and returns them as [attachment tokens](/api-reference/ticketing/tickets/ticket-attachments/). If the ticket is manually recovered, you can include the attachment tokens on the new ticket.\n\n#### Allowed For\n\n* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n* Unrestricted agents on all other plans\n" }, "response": [ { "id": "061fb705-3382-4b03-97e1-f8fd3514215e", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/attachments", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "attachments" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"upload\": {\n \"attachments\": [\n {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n }\n ],\n \"token\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-061fb705-3382-4b03-97e1-f8fd3514215e" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-345d748f-5175-4ef4-af98-f36a238bcda1" } ], "id": "5240e6cd-8e25-4e34-80dd-af2c33b60428", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-5240e6cd-8e25-4e34-80dd-af2c33b60428" }, { "name": "destroy_many", "item": [ { "name": "Zendesk Delete Api V2 Suspended_tickets Destroy_many", "id": "5e648bb3-2329-4c8b-aaba-82ff08f3befa", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/destroy_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "destroy_many" ] }, "description": "Accepts up to 100 ids (the auto-generated id, not the ticket id.)\n\n#### Allowed For\n\n* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n* Unrestricted agents on all other plans\n" }, "response": [ { "id": "6658b810-5660-490d-9104-4432dd9c6cff", "name": "No Content response", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/destroy_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "destroy_many" ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-6658b810-5660-490d-9104-4432dd9c6cff" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-5e648bb3-2329-4c8b-aaba-82ff08f3befa" } ], "id": "3f915b16-b0f2-4971-a89d-611e0c4d6638", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-3f915b16-b0f2-4971-a89d-611e0c4d6638" }, { "name": "export", "item": [ { "name": "Zendesk Post Api V2 Suspended_tickets Export", "id": "884f823b-3681-4f2d-9ed0-24c061c6d3ad", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/export", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "export" ] }, "description": "Exports a list of suspended tickets for the Zendesk Support instance. To export the list, the endpoint enqueues a job to create a CSV file with the data. When done, Zendesk sends the requester an email containing a link to the CSV file. In the CSV, tickets are sorted by the update timestamp in ascending order.\n\n #### Allowed For\n\n * Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n * Unrestricted agents on all other plans\n\n #### Rate limits\n\n Limited to one request per minute and up to one million records in return. The rate-limiting mechanism behaves identically to the one described in [Usage limits](/api-reference/ticketing/account-configuration/usage_limits/#monitoring-your-request-activity).\n We recommend using the `Retry-After` header value as described in [Catching errors caused by rate limiting](/documentation/ticketing/using-the-zendesk-api/best-practices-for-avoiding-rate-limiting#catch).\n" }, "response": [ { "id": "146f1f4f-7f71-45f8-ad6b-929b9d372cf2", "name": "Ok", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/export", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "export" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"export\": {\n \"status\": \"\",\n \"view_id\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-146f1f4f-7f71-45f8-ad6b-929b9d372cf2" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-884f823b-3681-4f2d-9ed0-24c061c6d3ad" } ], "id": "ba3ef852-4fda-45e0-b6bc-1a003c00a6bd", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-ba3ef852-4fda-45e0-b6bc-1a003c00a6bd" }, { "name": "recover_many", "item": [ { "name": "Zendesk Put Api V2 Suspended_tickets Recover_many", "id": "5b577c13-ed41-4a87-ab7b-b8e9dbbdf0a9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/recover_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "recover_many" ] }, "description": "Accepts up to 100 ids (the auto-generated id, not the ticket id.) Note that suspended tickets that fail to be recovered are still included in the response.\n\n#### Allowed For\n\n* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n* Unrestricted agents on all other plans\n" }, "response": [ { "id": "aa9bdb7e-799a-4ef5-9916-20b6a290957c", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets/recover_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets", "recover_many" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tickets\": [\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-aa9bdb7e-799a-4ef5-9916-20b6a290957c" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-5b577c13-ed41-4a87-ab7b-b8e9dbbdf0a9" } ], "id": "2c5315ef-41e8-4f9d-8fcd-82550ba1447e", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-2c5315ef-41e8-4f9d-8fcd-82550ba1447e" }, { "name": "Zendesk Get Api V2 Suspended_tickets", "id": "26cad28c-079e-48fb-aca9-e81d26572766", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets" ] }, "description": "#### Allowed For\n\n* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans\n* Unrestricted agents on all other plans\n\n#### Sorting\n\nYou can sort the tickets with the `sort_by` and `sort_order` query string parameters.\n\n#### Pagination\n\n* Cursor pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n" }, "response": [ { "id": "e0f5de98-e0dd-4bed-acda-55ebec395a6e", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/suspended_tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "suspended_tickets" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"suspended_tickets\": [\n {\n \"value\": \"reference #/components/schemas/SuspendedTicketObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SuspendedTicketObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-e0f5de98-e0dd-4bed-acda-55ebec395a6e" } ], "createdAt": "2026-06-05T15:23:28.000Z", "updatedAt": "2026-06-05T15:23:28.000Z", "uid": "35240-26cad28c-079e-48fb-aca9-e81d26572766" } ], "id": "2d323e89-2f31-48e1-8302-52d96710a8e0", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-2d323e89-2f31-48e1-8302-52d96710a8e0" } ], "id": "1f2a15bc-a5d0-46a8-868b-9bf743bbc5a1", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-1f2a15bc-a5d0-46a8-868b-9bf743bbc5a1" } ], "id": "a7ffc25c-0235-4421-8ea9-f40b9396f46d", "createdAt": "2026-06-05T15:23:27.000Z", "updatedAt": "2026-06-05T15:23:27.000Z", "uid": "35240-a7ffc25c-0235-4421-8ea9-f40b9396f46d" } ], "variable": [ { "key": "baseUrl", "value": "/" } ] }