{ "info": { "_postman_id": "c211858b-98ec-4c7d-afc5-c239810ac8f8", "name": "Zendesk Tickets", "description": "Needs a description.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-06-05T15:23:48.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "lastUpdatedBy": "35240", "uid": "35240-c211858b-98ec-4c7d-afc5-c239810ac8f8" }, "item": [ { "name": "api", "item": [ { "name": "v2", "item": [ { "name": "channels", "item": [ { "name": "twitter", "item": [ { "name": "tickets", "item": [ { "name": "{comment_id}", "item": [ { "name": "statuses", "item": [ { "name": "Zendesk Get Api V2 Channels Twitter Tickets Comment_id Statuses", "id": "6982fec5-c3a9-498f-b44a-bab55bf5304e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets/:comment_id/statuses?ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets", ":comment_id", "statuses" ], "query": [ { "description": "Optional comment ids to retrieve tweet information for only particular comments", "key": "ids", "value": "" } ], "variable": [ { "id": "de7b9d09-6e73-4205-9b91-70cfc82669f2", "key": "comment_id" } ] }, "description": "#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "a6a1949e-c8d0-4aaf-bc85-093525da0556", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets/:comment_id/statuses?ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets", ":comment_id", "statuses" ], "query": [ { "description": "Optional comment ids to retrieve tweet information for only particular comments", "key": "ids", "value": "" } ], "variable": [ { "key": "comment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"statuses\": [\n {\n \"favorited\": \"\",\n \"id\": \"\",\n \"retweeted\": \"\",\n \"user_followed\": \"\"\n },\n {\n \"favorited\": \"\",\n \"id\": \"\",\n \"retweeted\": \"\",\n \"user_followed\": \"\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-a6a1949e-c8d0-4aaf-bc85-093525da0556" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-6982fec5-c3a9-498f-b44a-bab55bf5304e" } ], "id": "6ea5ab22-0088-4c27-8449-dd89321a773b", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-6ea5ab22-0088-4c27-8449-dd89321a773b" } ], "id": "cad63e39-8903-47ff-9718-316a2d7fa84c", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-cad63e39-8903-47ff-9718-316a2d7fa84c" }, { "name": "Zendesk Post Api V2 Channels Twitter Tickets", "id": "78ff52ca-1e71-4f5f-903b-5aff7efeccb6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets" ] }, "description": "Turns a tweet into a ticket. You must provide the tweet id as well as the id of a monitored X (formerly Twitter) handle configured for your account.\n\nThe submitter of the ticket is set to be the user submitting the API request.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "5b97914c-00b1-4d44-aa59-c053bb54e292", "name": "description", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/twitter/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "twitter", "tickets" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-5b97914c-00b1-4d44-aa59-c053bb54e292" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-78ff52ca-1e71-4f5f-903b-5aff7efeccb6" } ], "id": "4724d6bb-ffb6-4d5b-a238-b01e1671ca0f", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-4724d6bb-ffb6-4d5b-a238-b01e1671ca0f" } ], "id": "4b181fde-ccd7-42a8-9a74-62ee292923bf", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-4b181fde-ccd7-42a8-9a74-62ee292923bf" }, { "name": "voice", "item": [ { "name": "agents", "item": [ { "name": "{agent_id}", "item": [ { "name": "tickets", "item": [ { "name": "{ticket_id}", "item": [ { "name": "display", "item": [ { "name": "Zendesk Post Api V2 Channels Voice Agents Agent_id Tickets Ticket_id Display", "id": "0565dd4d-42b4-435e-ad6c-7dde2c56e951", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/tickets/:ticket_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "tickets", ":ticket_id", "display" ], "variable": [ { "id": "0f1acdb5-e725-42d7-998f-66ee19f0ded4", "key": "agent_id" }, { "id": "73b69f30-f3d7-4619-824f-8da7e7ad3084", "key": "ticket_id" } ] }, "description": "Allows you to instruct an agent's browser to open a ticket.\n\nWhen the message is successfully delivered to an agent's browser:\n\n```http\nStatus: 200 OK\n```\n\nWhen `agent_id` or `ticket_id` is invalid:\n\n```http\nStatus: 404 Not Found\n```\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "42225469-9b4e-41f1-95f6-a6edf471a70b", "name": "Successful response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/tickets/:ticket_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "tickets", ":ticket_id", "display" ], "variable": [ { "key": "agent_id" }, { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-42225469-9b4e-41f1-95f6-a6edf471a70b" }, { "id": "04998a93-7d64-4a04-b3af-6538a9799135", "name": "When the `agent_id` or `ticket_id` is invalid", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/tickets/:ticket_id/display", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "agents", ":agent_id", "tickets", ":ticket_id", "display" ], "variable": [ { "key": "agent_id" }, { "key": "ticket_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-04998a93-7d64-4a04-b3af-6538a9799135" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-0565dd4d-42b4-435e-ad6c-7dde2c56e951" } ], "id": "0ed07616-f733-4f48-a112-b9e110cba0e3", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-0ed07616-f733-4f48-a112-b9e110cba0e3" } ], "id": "7a81e0e9-939b-4264-82d2-d711d2713d00", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-7a81e0e9-939b-4264-82d2-d711d2713d00" } ], "id": "8d3a937a-1427-46b3-bf48-51943264f149", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-8d3a937a-1427-46b3-bf48-51943264f149" } ], "id": "9a364978-4c26-4920-a530-b7341d1cda85", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-9a364978-4c26-4920-a530-b7341d1cda85" } ], "id": "21532b16-2d47-4b73-bcb4-cfafe3c4337d", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-21532b16-2d47-4b73-bcb4-cfafe3c4337d" }, { "name": "tickets", "item": [ { "name": "Zendesk Post Api V2 Channels Voice Tickets", "id": "c564b832-e20c-40ef-93d1-f1a689f77362", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketCreateVoicemailTicketRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "tickets" ] }, "description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\nThe `display_to_agent` is validated before creating the ticket, returning a 422 error if it is invalid.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)" }, "response": [ { "id": "f5e279b0-b358-4aca-9818-18a3db4b031f", "name": "Successful response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketCreateVoicemailTicketRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "tickets" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket\": {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-f5e279b0-b358-4aca-9818-18a3db4b031f" }, { "id": "4f803c4f-9c9a-4235-83f1-656771bb55f3", "name": "When the `ticket_id` is invalid", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketCreateVoicemailTicketRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "tickets" ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-4f803c4f-9c9a-4235-83f1-656771bb55f3" }, { "id": "2ad0c964-58c5-47b1-aff6-bd8936d3d6c4", "name": "When the `agent_id` is invalid", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketCreateVoicemailTicketRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/channels/voice/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "channels", "voice", "tickets" ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-2ad0c964-58c5-47b1-aff6-bd8936d3d6c4" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-c564b832-e20c-40ef-93d1-f1a689f77362" } ], "id": "d9cd11f5-3789-492c-bee5-4206da3b9549", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-d9cd11f5-3789-492c-bee5-4206da3b9549" } ], "id": "2f1091b0-4217-4ddd-8ade-17eef3f4be74", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-2f1091b0-4217-4ddd-8ade-17eef3f4be74" } ], "id": "d90928f0-8ab0-49dd-8d49-a067a746839c", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-d90928f0-8ab0-49dd-8d49-a067a746839c" }, { "name": "imports", "item": [ { "name": "tickets", "item": [ { "name": "create_many", "item": [ { "name": "Zendesk Post Api V2 Imports Tickets Create_many", "id": "7e5a5c09-51cf-4731-863f-9b575062c97b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketBulkImportRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/imports/tickets/create_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "imports", "tickets", "create_many" ] }, "description": "Accepts an array of up to 100 ticket objects.\n\n#### Allowed For\n\n* Admins" }, "response": [ { "id": "84911470-a9cf-45f8-a3e9-0a0dfd9eca66", "name": "Successful response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketBulkImportRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/imports/tickets/create_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "imports", "tickets", "create_many" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"job_status\": {\n \"value\": \"reference #/components/schemas/JobStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-84911470-a9cf-45f8-a3e9-0a0dfd9eca66" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-7e5a5c09-51cf-4731-863f-9b575062c97b" } ], "id": "abd37321-550d-44ab-8925-9a89e0068a87", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-abd37321-550d-44ab-8925-9a89e0068a87" }, { "name": "Zendesk Post Api V2 Imports Tickets", "id": "7f1e59d1-4485-4df6-a98e-0dfb5187babb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketImportRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/imports/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "imports", "tickets" ] }, "description": "#### Allowed For\n\n* Admins" }, "response": [ { "id": "868abc9e-4864-42af-a336-58d2670932df", "name": "Successfully created", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketImportRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/imports/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "imports", "tickets" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket\": {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-868abc9e-4864-42af-a336-58d2670932df" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-7f1e59d1-4485-4df6-a98e-0dfb5187babb" } ], "id": "83758f23-2f9b-4049-9fe5-e9b48ce26129", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-83758f23-2f9b-4049-9fe5-e9b48ce26129" } ], "id": "eb1e9cab-c04c-420a-81e2-07ffd8b58d03", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-eb1e9cab-c04c-420a-81e2-07ffd8b58d03" }, { "name": "incremental", "item": [ { "name": "tickets", "item": [ { "name": "cursor", "item": [ { "name": "Zendesk Get Api V2 Incremental Tickets Cursor", "id": "91ac9bfa-4eb8-4396-9e53-99e6b7c85568", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/tickets/cursor", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "tickets", "cursor" ] }, "description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports cursor-based incremental exports.\nCursor-based exports are highly encouraged because they provide more consistent performance and\nresponse body sizes. For more information, see [Cursor-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#cursor-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\n\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n" }, "response": [ { "id": "e034c5fe-8caf-4f80-8777-d4be77d1a3e2", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/tickets/cursor", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "tickets", "cursor" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"after_cursor\": \"\",\n \"after_url\": \"\",\n \"before_cursor\": \"\",\n \"before_url\": \"\",\n \"end_of_stream\": \"\",\n \"tickets\": [\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e034c5fe-8caf-4f80-8777-d4be77d1a3e2" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-91ac9bfa-4eb8-4396-9e53-99e6b7c85568" } ], "id": "185aa19b-d101-4d94-94a3-e9c845984f50", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-185aa19b-d101-4d94-94a3-e9c845984f50" }, { "name": "Zendesk Get Api V2 Incremental Tickets", "id": "927c12cc-66fb-4959-ad3e-f75520e1f875", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "tickets" ] }, "description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n" }, "response": [ { "id": "e9d82366-ad57-408b-a84e-0824123f3ed7", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/incremental/tickets", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "incremental", "tickets" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"count\": \"\",\n \"end_of_stream\": \"\",\n \"end_time\": \"\",\n \"next_page\": \"\",\n \"tickets\": [\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e9d82366-ad57-408b-a84e-0824123f3ed7" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-927c12cc-66fb-4959-ad3e-f75520e1f875" } ], "id": "d78036a0-bd7e-49aa-953c-5abdc53a10fb", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-d78036a0-bd7e-49aa-953c-5abdc53a10fb" } ], "id": "003a3402-7392-49af-b494-46128c87e433", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-003a3402-7392-49af-b494-46128c87e433" }, { "name": "routing", "item": [ { "name": "tickets", "item": [ { "name": "{ticket_id}", "item": [ { "name": "instance_values", "item": [ { "name": "Zendesk Get Api V2 Routing Tickets Ticket_id Instance_values", "id": "31388175-c8f5-4a5e-a6cc-193b16a7eabd", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "id": "3c1d231f-fe7a-4f14-8d0f-839f4000f00f", "key": "ticket_id" } ] }, "description": "Returns a list of attributes values for the ticket.\n\n#### Allowed For\n\n* Agents and admins\n" }, "response": [ { "id": "55682812-a7e8-471b-a606-e74216f13b8b", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-55682812-a7e8-471b-a606-e74216f13b8b" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-31388175-c8f5-4a5e-a6cc-193b16a7eabd" }, { "name": "Zendesk Post Api V2 Routing Tickets Ticket_id Instance_values", "id": "62c68a0f-ec19-495d-b463-f35507fa2aa4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "id": "22ed1dbc-810d-4a3e-b58b-1a7adb60659c", "key": "ticket_id" } ] }, "description": "Adds the specified attributes if no attributes exists, or replaces all existing attributes with the specified attributes.\n\nInvalid or deleted attributes are ignored.\n\n#### Allowed For\n\n* Admins\n" }, "response": [ { "id": "d7583927-03a4-48e3-b45e-ca31e4879a3c", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "routing", "tickets", ":ticket_id", "instance_values" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attribute_values\": [\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SkillBasedRoutingAttributeValueObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-d7583927-03a4-48e3-b45e-ca31e4879a3c" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-62c68a0f-ec19-495d-b463-f35507fa2aa4" } ], "id": "934096af-60a1-40c2-9d6e-60b02bef2d10", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-934096af-60a1-40c2-9d6e-60b02bef2d10" } ], "id": "667a8f70-845c-4d40-b12d-12cc359f9db7", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-667a8f70-845c-4d40-b12d-12cc359f9db7" } ], "id": "1513f294-c670-4d0e-a3f5-71502edbfaef", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-1513f294-c670-4d0e-a3f5-71502edbfaef" } ], "id": "586e4c26-b7dd-4dd4-9347-2860c5725c97", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-586e4c26-b7dd-4dd4-9347-2860c5725c97" }, { "name": "tickets", "item": [ { "name": "{ticket_id}", "item": [ { "name": "audits", "item": [ { "name": "{ticket_audit_id}", "item": [ { "name": "make_private", "item": [ { "name": "Zendesk Put Api V2 Tickets Ticket_id Audits Ticket_audit_id Make_private", "id": "5d77a345-4e17-44ae-b2d3-609a990f7633", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits/:ticket_audit_id/make_private", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits", ":ticket_audit_id", "make_private" ], "variable": [ { "id": "8bf2e00c-f664-47d5-b815-3d5791426f4a", "key": "ticket_id" }, { "id": "fe15d935-2f17-4b17-b694-49a2e3802e7d", "key": "ticket_audit_id" } ] }, "description": "#### Allowed for\n\n* Agents\n" }, "response": [ { "id": "287d4ed1-a98e-437c-9e4a-2a4fba5f8d73", "name": "description", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits/:ticket_audit_id/make_private", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits", ":ticket_audit_id", "make_private" ], "variable": [ { "key": "ticket_id" }, { "key": "ticket_audit_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-287d4ed1-a98e-437c-9e4a-2a4fba5f8d73" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-5d77a345-4e17-44ae-b2d3-609a990f7633" } ], "id": "e55b6c5b-c297-453c-8d04-37ac790cf069", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e55b6c5b-c297-453c-8d04-37ac790cf069" }, { "name": "Zendesk Get Api V2 Tickets Ticket_id Audits Ticket_audit_id", "id": "0b6ecd1a-1b96-4dc2-bf64-f53cb563486c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits/:ticket_audit_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits", ":ticket_audit_id" ], "variable": [ { "id": "f6414fc5-d542-4203-acae-41151afe855b", "key": "ticket_id" }, { "id": "918d55a8-3140-4435-9b66-aef4adffee32", "key": "ticket_audit_id" } ] }, "description": "#### Allowed for\n\n* Agents\n" }, "response": [ { "id": "16c64f04-0f59-47cb-81b3-65079e043c6e", "name": "OK response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits/:ticket_audit_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits", ":ticket_audit_id" ], "variable": [ { "key": "ticket_id" }, { "key": "ticket_audit_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"audit\": {\n \"value\": \"reference #/components/schemas/TicketAuditObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-16c64f04-0f59-47cb-81b3-65079e043c6e" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-0b6ecd1a-1b96-4dc2-bf64-f53cb563486c" } ], "id": "f11c37ea-d32e-4075-915e-fdfb8f845c96", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-f11c37ea-d32e-4075-915e-fdfb8f845c96" }, { "name": "count", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Audits Count", "id": "11d4170f-bca1-4c9a-939c-72ee68e2e0a7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits/count", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits", "count" ], "variable": [ { "id": "1d382ac6-1aac-42aa-8773-e3ce987ba1e8", "key": "ticket_id" } ] }, "description": "Returns an approximate count of audits for a specified ticket. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours.\n\nThe `count[refreshed_at]` property is a timestamp that indicates when the count was last updated.\n\n**Note**: If the total number of audits for a ticket exceeds 100,000, this endpoint returns a count of 100,000 with a `count[refreshed_at]` value of null. This value is cached for 24 hours, during which any requests returns the same count and timestamp. After 24 hours, the endpoint temporarily shows the same count again before providing an updated total.\n\n#### Allowed for\n\n* Agents\n" }, "response": [ { "id": "42dd1dc7-ab4f-4f36-8896-98b8bf5efe14", "name": "Count of audits on a ticket", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits/count", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits", "count" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"count\": {\n \"refreshed_at\": \"\",\n \"value\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-42dd1dc7-ab4f-4f36-8896-98b8bf5efe14" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-11d4170f-bca1-4c9a-939c-72ee68e2e0a7" } ], "id": "a91042f4-3bd0-4c6e-ae67-b2b6d6510a9e", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-a91042f4-3bd0-4c6e-ae67-b2b6d6510a9e" }, { "name": "Zendesk Get Api V2 Tickets Ticket_id Audits", "id": "25c85f61-0ac2-44d2-8a60-db346f15135d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits" ], "variable": [ { "id": "f96048ce-63a9-495b-b579-b516b8c453d9", "key": "ticket_id" } ] }, "description": "Lists the audits for a specified ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n**Note**: Audits for [Archived Tickets](https://support.zendesk.com/hc/en-us/articles/4408887617050) do not support pagination for this endpoint.\n\n#### Allowed for\n\n* Agents\n" }, "response": [ { "id": "6146cebe-16dc-4e83-ae99-9719fbd5d2d1", "name": "OK response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/audits", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "audits" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"audits\": [\n {\n \"value\": \"reference #/components/schemas/TicketAuditObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketAuditObject not found in the OpenAPI spec\"\n }\n ],\n \"count\": \"\",\n \"next_page\": \"\",\n \"previous_page\": \"\"\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-6146cebe-16dc-4e83-ae99-9719fbd5d2d1" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-25c85f61-0ac2-44d2-8a60-db346f15135d" } ], "id": "c3eba3dd-2b03-4f91-ae96-744248e1de0e", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-c3eba3dd-2b03-4f91-ae96-744248e1de0e" }, { "name": "collaborators", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Collaborators", "id": "53837779-a00d-41bf-b810-6f808b0e936e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/collaborators", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "collaborators" ], "variable": [ { "id": "c62f1449-7c4c-42f5-8919-345cf7003572", "key": "ticket_id" } ] }, "description": "#### Allowed For\n\n* Agents" }, "response": [ { "id": "e40f30d3-e057-4269-b8c3-41f76e921e20", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/collaborators", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "collaborators" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fugiat_bc\": 65107916.122095495,\n \"cupidatata\": true,\n \"voluptate_e6e\": 95925682\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e40f30d3-e057-4269-b8c3-41f76e921e20" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-53837779-a00d-41bf-b810-6f808b0e936e" } ], "id": "c32730a4-098d-4e03-a3d1-241f3ac28b08", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-c32730a4-098d-4e03-a3d1-241f3ac28b08" }, { "name": "comments", "item": [ { "name": "{comment_id}", "item": [ { "name": "attachments", "item": [ { "name": "{attachment_id}", "item": [ { "name": "redact", "item": [ { "name": "Zendesk Put Api V2 Tickets Ticket_id Comments Comment_id Attachments Attachment_id Redact", "id": "7a7c862d-eba2-46b6-bcf0-811bf6bb62b7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":comment_id", "attachments", ":attachment_id", "redact" ], "variable": [ { "id": "427fef21-0753-479f-b137-fe58306c59ac", "key": "ticket_id" }, { "id": "177286be-d511-440f-975c-cdd3a9b8cb45", "key": "comment_id" }, { "id": "ab5f5174-91dc-424f-a1b8-c282e08361e3", "key": "attachment_id" } ] }, "description": "Redaction allows you to permanently remove attachments from an existing comment on a ticket. Once removed from a comment, the attachment is replaced with an empty \"redacted.txt\" file.\n\nThe redaction is permanent. It is not possible to undo redaction or see what was removed. Once a ticket is closed, redacting its attachments is no longer possible.\n\nAlso, if you want to redact an inline attachment, you can use the `include_inline_images` parameter in the [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments) operation to obtain the inline attachment ID, and use it in the request URL.\n\n#### Allowed For\n\n* Admins\n* Agents when [deleting tickets is enabled for agents on professional accounts](https://support.zendesk.com/hc/en-us/articles/360002128107)\n* Agents assigned to a custom role with permissions to redact ticket content (Enterprise only)\n" }, "response": [ { "id": "cf181c85-c2a4-4ca4-9cd4-eef2b024a7f8", "name": "OK response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":comment_id", "attachments", ":attachment_id", "redact" ], "variable": [ { "key": "ticket_id" }, { "key": "comment_id" }, { "key": "attachment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"attachment\": {\n \"value\": \"reference #/components/schemas/AttachmentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-cf181c85-c2a4-4ca4-9cd4-eef2b024a7f8" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-7a7c862d-eba2-46b6-bcf0-811bf6bb62b7" } ], "id": "5d6e3f7f-aa4c-4944-b49b-60fc8694e65f", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-5d6e3f7f-aa4c-4944-b49b-60fc8694e65f" } ], "id": "28377792-790f-457f-baf3-e562deb6d40a", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-28377792-790f-457f-baf3-e562deb6d40a" } ], "id": "dff0598e-2df7-489f-be5d-183dc641f654", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-dff0598e-2df7-489f-be5d-183dc641f654" } ], "id": "96056fe4-ae76-40ca-9312-4f9a0a88716e", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-96056fe4-ae76-40ca-9312-4f9a0a88716e" }, { "name": "{ticket_comment_id}", "item": [ { "name": "make_private", "item": [ { "name": "Zendesk Put Api V2 Tickets Ticket_id Comments Ticket_comment_id Make_private", "id": "2a5b51f7-cce8-41c5-9647-b668c181a183", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/make_private", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":ticket_comment_id", "make_private" ], "variable": [ { "id": "fdc71b96-dc1f-46f1-a6de-adbd40876fe5", "key": "ticket_id" }, { "id": "32a94d75-028e-494d-90a1-97de65235d53", "key": "ticket_comment_id" } ] }, "description": "#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "432df873-e9ff-4a6c-939a-26c37f036421", "name": "description", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/make_private", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":ticket_comment_id", "make_private" ], "variable": [ { "key": "ticket_id" }, { "key": "ticket_comment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-432df873-e9ff-4a6c-939a-26c37f036421" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-2a5b51f7-cce8-41c5-9647-b668c181a183" } ], "id": "e58786d5-73f8-4c5e-bf37-4046bd00a3c0", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e58786d5-73f8-4c5e-bf37-4046bd00a3c0" }, { "name": "redact", "item": [ { "name": "Zendesk Put Api V2 Tickets Ticket_id Comments Ticket_comment_id Redact", "id": "9d176dbb-c109-4861-be7a-5b861461779e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":ticket_comment_id", "redact" ], "variable": [ { "id": "987f6f73-bd90-494a-a887-e548b5bb020b", "key": "ticket_id" }, { "id": "b1a7eb14-8728-4854-95bb-7de64a5763fb", "key": "ticket_comment_id" } ] }, "description": "Permanently removes words or strings from a ticket comment. Specify the string to redact in an object with a `text` property. Example: `'{\"text\": \"987-65-4320\"}'`. The characters of the word or string are replaced by the \u2587 symbol.\n\nIf the comment was made by email, the endpoint also attempts to redact the string from the original email retained by Zendesk for audit purposes.\n\n**Note**: If you use the rich text editor, support for redacting formatted text (bold, italics, hyperlinks) is limited.\n\nRedaction is permanent. You can't undo the redaction or see *what* was removed. Once a ticket is closed, you can no longer redact strings from its comments.\n\nTo use this endpoint, the \"Agents can delete tickets\" option must be enabled in the Zendesk Support admin interface at **Admin** > **Settings** > **Agents**.\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "87aacd89-705c-4b32-9605-77734bc28d03", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", ":ticket_comment_id", "redact" ], "variable": [ { "key": "ticket_id" }, { "key": "ticket_comment_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"comment\": {\n \"value\": \"reference #/components/schemas/TicketCommentObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-87aacd89-705c-4b32-9605-77734bc28d03" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-9d176dbb-c109-4861-be7a-5b861461779e" } ], "id": "37054523-551f-4f52-91f3-cf9eda8a592d", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-37054523-551f-4f52-91f3-cf9eda8a592d" } ], "id": "29267486-e758-4887-a8c2-5f44eabf07bb", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-29267486-e758-4887-a8c2-5f44eabf07bb" }, { "name": "count", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Comments Count", "id": "42883c71-13d8-464f-8e85-85dc2661a778", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/count", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", "count" ], "variable": [ { "id": "35440154-1d73-4692-bb1f-44365377e532", "key": "ticket_id" } ] }, "description": "Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours.\n\nThe `count[refreshed_at]` property is a timestamp that indicates when the count was last updated.\n\n**Note**: When the count exceeds 100,000, `count[refreshed_at]` may occasionally be null.\nThis indicates that the count is being updated in the background, and `count[value]` is limited to 100,000 until the update is complete.\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "7463f321-1126-4e63-90ed-09ba8317ff61", "name": "Count of ticket comments", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/count", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments", "count" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"count\": {\n \"refreshed_at\": \"\",\n \"value\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-7463f321-1126-4e63-90ed-09ba8317ff61" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-42883c71-13d8-464f-8e85-85dc2661a778" } ], "id": "4e7d0e5a-fd53-4704-a71f-911dafb57d7d", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-4e7d0e5a-fd53-4704-a71f-911dafb57d7d" }, { "name": "Zendesk Get Api V2 Tickets Ticket_id Comments", "id": "f2b15801-1e54-4357-8c6c-341defa21f4d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=&include=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments" ], "query": [ { "description": "Default is false. When true, inline images are also listed as attachments in the response", "key": "include_inline_images", "value": "" }, { "description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name.", "key": "include", "value": "" } ], "variable": [ { "id": "bc59fc75-8d50-4f30-9ca9-ce27801225cf", "key": "ticket_id" } ] }, "description": "Returns the comments added to the ticket.\n\nEach comment may include a `content_url` for an attachment or a `recording_url` for a voice comment that points to a file that may be hosted externally. For security reasons, take care not to inadvertently send Zendesk authentication credentials to third parties when attempting to access these files. See [Working with url properties](/documentation/ticketing/managing-tickets/working-with-url-properties).\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Sorting\n\nBy default, comments are sorted by creation date in ascending order.\n\nWhen using cursor pagination, use the following parameter to change the sort order:\n\n| Name | Type | Required | Comments\n| ------ | ------ | -------- | --------\n| `sort` | string | no | Possible values are \"created_at\" (ascending order) or \"-created_at\" (descending order)\n\nWhen using offset pagination, use the following parameters to change the sort order:\n\n| Name | Type | Required | Comments\n| ------------ | ------ | -------- | --------\n| `sort_order` | string | no | One of `asc`, `desc`. Defaults to `asc`\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "9c6e9d65-e6c0-4728-bea4-e48d356cf2dc", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=&include=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "comments" ], "query": [ { "description": "Default is false. When true, inline images are also listed as attachments in the response", "key": "include_inline_images", "value": "" }, { "description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name.", "key": "include", "value": "" } ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"comments\": [\n {\n \"value\": \"reference #/components/schemas/TicketCommentObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketCommentObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-9c6e9d65-e6c0-4728-bea4-e48d356cf2dc" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-f2b15801-1e54-4357-8c6c-341defa21f4d" } ], "id": "d324e761-5a5b-43a8-92fa-30f339fbd011", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-d324e761-5a5b-43a8-92fa-30f339fbd011" }, { "name": "conversation_log", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Conversation_log", "id": "7b81933c-deed-412d-bf08-13baab29693f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/conversation_log", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "conversation_log" ], "variable": [ { "id": "46cd52fb-1ae6-4c47-8d92-7a3edf7997b1", "key": "ticket_id" } ] }, "description": "Lists the conversation log events for a specified ticket.\n\n#### Pagination\n\n- Cursor pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed for\n\n* Agents\n" }, "response": [ { "id": "c27e979b-8608-44a5-8382-2d06b2039662", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/conversation_log", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "conversation_log" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"events\": [\n {\n \"value\": \"reference #/components/schemas/ConversationLogObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/ConversationLogObject not found in the OpenAPI spec\"\n }\n ],\n \"links\": {\n \"next\": \"\",\n \"prev\": \"\"\n },\n \"meta\": {\n \"after_cursor\": \"\",\n \"before_cursor\": \"\",\n \"has_more\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-c27e979b-8608-44a5-8382-2d06b2039662" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-7b81933c-deed-412d-bf08-13baab29693f" } ], "id": "eaa1ca7f-c7e4-4f0e-a3a2-055febb01488", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-eaa1ca7f-c7e4-4f0e-a3a2-055febb01488" }, { "name": "email_ccs", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Email_ccs", "id": "a86ad4ca-0cbc-45cc-99e5-49a2389d2648", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/email_ccs", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "email_ccs" ], "variable": [ { "id": "8dfcc16a-8f63-4c99-a122-9677570980df", "key": "ticket_id" } ] }, "description": "Returns any users cc'd on the ticket.\n\n#### Availability\n\nThe [CCs and Followers](https://support.zendesk.com/hc/en-us/articles/203690846) feature must be enabled in Zendesk Support.\n\nIf the feature is not enabled, the default CC functionality is used. In that case, use [List Collaborators](/api-reference/ticketing/tickets/tickets/#list-collaborators-for-a-ticket) to list the users cc'ed on the ticket.\n\n#### Allowed For\n\n* Agents" }, "response": [ { "id": "e648b483-d824-442b-adba-cf1002445c2a", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/email_ccs", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "email_ccs" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fugiat_bc\": 65107916.122095495,\n \"cupidatata\": true,\n \"voluptate_e6e\": 95925682\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e648b483-d824-442b-adba-cf1002445c2a" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-a86ad4ca-0cbc-45cc-99e5-49a2389d2648" } ], "id": "c2bd78cc-49ed-4b6e-9e33-f31b89018c53", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-c2bd78cc-49ed-4b6e-9e33-f31b89018c53" }, { "name": "followers", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Followers", "id": "6be5277c-6e4a-47da-a344-e9c5d0dcc4b8", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/followers", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "followers" ], "variable": [ { "id": "c5445a16-2996-4a93-933f-80438fcbe6e2", "key": "ticket_id" } ] }, "description": "Returns any users who follow the ticket.\n\n#### Availability\n\nThe [CCs and Followers](https://support.zendesk.com/hc/en-us/articles/203690846) feature must be enabled in Zendesk Support.\n\n#### Allowed For\n\n* Agents" }, "response": [ { "id": "9d2d5ec9-822c-4173-8a95-680f86e56547", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/followers", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "followers" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fugiat_bc\": 65107916.122095495,\n \"cupidatata\": true,\n \"voluptate_e6e\": 95925682\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-9d2d5ec9-822c-4173-8a95-680f86e56547" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-6be5277c-6e4a-47da-a344-e9c5d0dcc4b8" } ], "id": "4e7492e5-f9e6-4c55-a63a-0f222018ab01", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-4e7492e5-f9e6-4c55-a63a-0f222018ab01" }, { "name": "incidents", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Incidents", "id": "59265147-5ffe-44f7-b880-95d5737a0c29", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/incidents", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "incidents" ], "variable": [ { "id": "b1fc16a4-45b2-485a-a191-12065737a42e", "key": "ticket_id" } ] }, "description": "#### Allowed For\n\n* Agents\n\n#### Pagination\n* Cursor pagination (recommended)\n* Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/)." }, "response": [ { "id": "51409931-c607-4aa1-9083-022889cb4e5b", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/incidents", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "incidents" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"fugiat_bc\": 65107916.122095495,\n \"cupidatata\": true,\n \"voluptate_e6e\": 95925682\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-51409931-c607-4aa1-9083-022889cb4e5b" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-59265147-5ffe-44f7-b880-95d5737a0c29" } ], "id": "b39fef03-045e-461f-8a12-5720ca2e8b3c", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-b39fef03-045e-461f-8a12-5720ca2e8b3c" }, { "name": "macros", "item": [ { "name": "{macro_id}", "item": [ { "name": "apply", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Macros Macro_id Apply", "id": "7f9fc1b0-a13c-45d4-bf6f-de5fbd8f60c4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "macros", ":macro_id", "apply" ], "variable": [ { "id": "0f0e9b9e-6776-48b5-a0d1-4dbaac42f5f2", "key": "ticket_id", "value": "", "description": "(Required) The ID of the ticket" }, { "id": "d88a8f46-669f-4aeb-b2fe-306c4db13658", "key": "macro_id" } ] }, "description": "Returns the full ticket object as it would be after applying the macro to the ticket.\nIt doesn't actually change the ticket.\n\nTo get only the ticket fields that would be changed by the macro,\nsee [Show Changes to Ticket](#show-changes-to-ticket).\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "d1130518-e620-4c24-b706-f4eedd7dd5f3", "name": "Success Response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "macros", ":macro_id", "apply" ], "variable": [ { "key": "ticket_id" }, { "key": "macro_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"result\": {\n \"ticket\": {\n \"assignee_id\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"public\": \"\",\n \"scoped_body\": [\n [\n \"\",\n \"\"\n ],\n [\n \"\",\n \"\"\n ]\n ]\n },\n \"fields\": {\n \"id\": \"\",\n \"value\": \"\"\n },\n \"group_id\": \"\",\n \"id\": \"\",\n \"url\": \"\"\n }\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-d1130518-e620-4c24-b706-f4eedd7dd5f3" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-7f9fc1b0-a13c-45d4-bf6f-de5fbd8f60c4" } ], "id": "99a2758d-88ab-4863-b907-684ffef7b2a1", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-99a2758d-88ab-4863-b907-684ffef7b2a1" } ], "id": "2d5653a2-4200-403e-b2a8-fc00cb450724", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-2d5653a2-4200-403e-b2a8-fc00cb450724" } ], "id": "2b221a18-5440-40dc-a12b-214631734109", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-2b221a18-5440-40dc-a12b-214631734109" }, { "name": "mark_as_spam", "item": [ { "name": "Zendesk Put Api V2 Tickets Ticket_id Mark_as_spam", "id": "0524fc33-10f4-4c7a-ba50-71bd59f48ac9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/mark_as_spam", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "mark_as_spam" ], "variable": [ { "id": "38a1c56a-7399-4d14-81f9-0ab918b757b3", "key": "ticket_id" } ] }, "description": "#### Allowed For\n\n* Agents" }, "response": [ { "id": "71751c91-0ad6-4ade-b961-b2f6ca83335a", "name": "Successful response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/mark_as_spam", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "mark_as_spam" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-71751c91-0ad6-4ade-b961-b2f6ca83335a" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-0524fc33-10f4-4c7a-ba50-71bd59f48ac9" } ], "id": "5bb20ede-373a-4932-a716-e0c724e9dfa3", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-5bb20ede-373a-4932-a716-e0c724e9dfa3" }, { "name": "merge", "item": [ { "name": "Zendesk Post Api V2 Tickets Ticket_id Merge", "id": "197c87b7-a5f5-46ca-82fd-7c9145940459", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketMergeInput not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/merge", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "merge" ], "variable": [ { "id": "b7ff28b7-8903-4758-b80c-261074c07e94", "key": "ticket_id" } ] }, "description": "Merges one or more tickets into the ticket with the specified id.\n\nSee [Merging tickets](https://support.zendesk.com/hc/en-us/articles/203690916)\nin the Support Help Center for ticket merging rules.\n\nAny attachment to the source ticket is copied to the target ticket.\n\nThis endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work. Use the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion. Only a certain number of jobs can be queued or running at the same time. See [Job limit](/api-reference/introduction/rate-limits/#job-limit) for more information.\n\n#### Allowed For\n\n* Agents\n\nAgents in the Enterprise account must have merge permissions.\nSee [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026)\nin the Support Help Center.\n\n#### Available parameters\n\nThe request takes a data object with the following properties:\n\n| Name | Type | Required | Comments |\n| ------------------------ | ------- | -------- | ------------------------------------------------------- |\n| ids | array | yes | Ids of tickets to merge into the target ticket |\n| target_comment | string | no | Private comment to add to the target ticket. This comment is optional but strongly recommended |\n| source_comment | string | no | Private comment to add to the source ticket. This comment is optional but strongly recommended |\n| target_comment_is_public | boolean | no | Whether comments in the target ticket are public or private |\n| source_comment_is_public | boolean | no | Whether comments in the source tickets are public or private |\n\n`target_comment` and `source_comment` can be used to provide a reason for the merge for recordkeeping purposes. If the source ticket has attachments, they are included in `target_comment`.\n\nComments are private and can't be modified in the following cases:\n\n * Any of the sources or target tickets are private\n * Any of the sources or target tickets were created through X (formerly Twitter), Facebook or the Channel framework\n\nIn any other case, comments default to private but can be modified with the comment privacy parameters." }, "response": [ { "id": "333a8569-2e0b-46e9-b3a9-e602cac05b7a", "name": "Successful response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketMergeInput not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/merge", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "merge" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"job_status\": {\n \"value\": \"reference #/components/schemas/JobStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-333a8569-2e0b-46e9-b3a9-e602cac05b7a" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-197c87b7-a5f5-46ca-82fd-7c9145940459" } ], "id": "5bfa6bcd-4d8f-4b9a-803a-95769835a321", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-5bfa6bcd-4d8f-4b9a-803a-95769835a321" }, { "name": "related", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Related", "id": "54891bef-1460-4231-b67e-b3b519e9126d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "related" ], "variable": [ { "id": "5519993b-0c56-47c8-92b0-12d01a90b37e", "key": "ticket_id" } ] }, "description": "The request returns a data object with the following properties:\n\n| Name | Type | Comment\n| ------------------- | ------- | -------\n| topic_id | string | Related topic in the Web portal (deprecated feature)\n| jira_issue_ids | array | Array of associated jira issues\n| followup_source_ids | array | Sources to follow up\n| from_archive | boolean | Is true if the current ticket is archived\n| incidents | integer | A count of related incident occurrences\n\n#### Allowed For\n\n* Agents" }, "response": [ { "id": "46fc3906-f9ca-424d-9e3b-e0075a9e6b88", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "related" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"followup_source_ids\": [\n \"\",\n \"\"\n ],\n \"from_archive\": \"\",\n \"incidents\": \"\",\n \"jira_issue_ids\": [\n \"\",\n \"\"\n ],\n \"topic_id\": \"\"\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-46fc3906-f9ca-424d-9e3b-e0075a9e6b88" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-54891bef-1460-4231-b67e-b3b519e9126d" } ], "id": "39b661f3-b8c8-496c-9cee-5f31f4551b69", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-39b661f3-b8c8-496c-9cee-5f31f4551b69" }, { "name": "satisfaction_rating", "item": [ { "name": "Zendesk Post Api V2 Tickets Ticket_id Satisfaction_rating", "id": "472ce1d2-cea8-4192-8388-45ad3c4edd9f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "satisfaction_rating" ], "variable": [ { "id": "19b66aac-8b1e-4312-91d3-f6f01d9f99e2", "key": "ticket_id", "value": "", "description": "(Required) The id of the ticket" } ] }, "description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\nOnly \"good\" and \"bad\" are valid values for the score when creating a rating. Other states, like \"offered\", are not valid and will result in a 422 error.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n" }, "response": [ { "id": "95076101-1e3e-4d97-b27a-37d7669532ab", "name": "Success response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "satisfaction_rating" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"satisfaction_rating\": [\n {\n \"value\": \"reference #/components/schemas/SatisfactionRatingObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/SatisfactionRatingObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-95076101-1e3e-4d97-b27a-37d7669532ab" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-472ce1d2-cea8-4192-8388-45ad3c4edd9f" } ], "id": "647df8d7-4575-4f17-8d94-20d4f6de5e23", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-647df8d7-4575-4f17-8d94-20d4f6de5e23" }, { "name": "tags", "item": [ { "name": "Zendesk Get Api V2 Tickets Ticket_id Tags", "id": "b9e495d1-06a1-4278-b641-b0c902f44801", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "id": "3cae07c3-9b72-47d6-9d33-a32dbf2dd20a", "key": "ticket_id" } ] }, "description": "#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "1eeaeef7-49b5-4ea9-a5a8-b85157e13e4d", "name": "Success response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tags\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-1eeaeef7-49b5-4ea9-a5a8-b85157e13e4d" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-b9e495d1-06a1-4278-b641-b0c902f44801" }, { "name": "Zendesk Post Api V2 Tickets Ticket_id Tags", "id": "3eafece5-1751-4ae4-b730-ce5da519bb89", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "id": "04d1f447-dbec-48cc-ae1d-22a8e3c060a3", "key": "ticket_id" } ] }, "description": "#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "cc064367-2edc-4068-ba05-c5ce32167fa4", "name": "Created response", "originalRequest": { "method": "POST", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tags\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-cc064367-2edc-4068-ba05-c5ce32167fa4" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-3eafece5-1751-4ae4-b730-ce5da519bb89" }, { "name": "Zendesk Put Api V2 Tickets Ticket_id Tags", "id": "881e4546-1ef9-495d-9109-812e6c6079bf", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "id": "9b09eecc-0d5f-4270-bbb4-0801142ff7da", "key": "ticket_id" } ] }, "description": "You can also add tags to multiple tickets with the [Update Many\nTickets](/api-reference/ticketing/tickets/tickets/#update-many-tickets) endpoint.\n\n#### Safe Update\n\nIf the same ticket is updated by multiple API requests at\nthe same time, some tags could be lost because of ticket\nupdate collisions. Include `updated_stamp` and `safe_update`\nproperties in the request body to make a safe update.\n\nFor `updated_stamp`, retrieve and specify the ticket's\nlatest `updated_at` timestamp. The tag update only occurs\nif the `updated_stamp` timestamp matches the ticket's\nactual `updated_at` timestamp at the time of the request.\nIf the timestamps don't match (in other words, if the\nticket was updated since you retrieved the ticket's\nlast `updated_at` timestamp), the request returns a\n409 Conflict error.\n\n#### Example\n\n```js\n{\n \"tags\": [\"customer\"],\n \"updated_stamp\":\"2019-09-12T21:45:16Z\",\n \"safe_update\":\"true\"\n}\n```\n\nFor details, see [Protecting against ticket update collisions](/api-reference/ticketing/tickets/tickets/#protecting-against-ticket-update-collisions).\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "6203e9a0-0bf5-47a5-8205-9d6aa26c7516", "name": "Success response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tags\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-6203e9a0-0bf5-47a5-8205-9d6aa26c7516" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-881e4546-1ef9-495d-9109-812e6c6079bf" }, { "name": "Zendesk Delete Api V2 Tickets Ticket_id Tags", "id": "1b1250f8-bdf8-44f1-8cb7-da96841b5086", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "id": "5a6aa9e3-4542-437f-820e-17c401008e6c", "key": "ticket_id" } ] }, "description": "You can also delete tags from multiple tickets with the\n[Update Many Tickets](/api-reference/ticketing/tickets/tickets/#update-many-tickets) endpoint.\n\nThis endpoint supports safe updates. See [Safe Update](/api-reference/ticketing/ticket-management/tags/#safe-update).\n\n#### Allowed For\n\n* Agents\n" }, "response": [ { "id": "bd749bee-fbcb-4f64-a3d4-cf043e235b64", "name": "Success response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/tags", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id", "tags" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tags\": [\n \"\",\n \"\"\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-bd749bee-fbcb-4f64-a3d4-cf043e235b64" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-1b1250f8-bdf8-44f1-8cb7-da96841b5086" } ], "id": "a5097db9-60ac-4e3d-9cef-86c8062bee58", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-a5097db9-60ac-4e3d-9cef-86c8062bee58" }, { "name": "Zendesk Get Api V2 Tickets Ticket_id", "id": "c23ffea8-9dc6-4909-8727-29df7b707b2a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id" ], "variable": [ { "id": "71659f15-0050-4a11-98bf-82a09bd3bf1e", "key": "ticket_id" } ] }, "description": "Returns a number of ticket properties though not the ticket comments. To get the comments, use [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments)\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "8027f093-da43-4ec9-aef9-3793b6277476", "name": "Ticket", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket\": {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-8027f093-da43-4ec9-aef9-3793b6277476" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-c23ffea8-9dc6-4909-8727-29df7b707b2a" }, { "name": "Zendesk Put Api V2 Tickets Ticket_id", "id": "9a83542d-00d0-4fdd-8ee4-a4e49d6e755d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketUpdateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id" ], "variable": [ { "id": "7bc65fb3-79d6-49b0-9d11-79e21e84c804", "key": "ticket_id" } ] } }, "response": [ { "id": "0102550b-1bbb-4e0d-b4c5-6163399b2842", "name": "Successful request", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketUpdateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"audit\": {\n \"value\": \"reference #/components/schemas/AuditObject not found in the OpenAPI spec\"\n },\n \"ticket\": {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-0102550b-1bbb-4e0d-b4c5-6163399b2842" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-9a83542d-00d0-4fdd-8ee4-a4e49d6e755d" }, { "name": "Zendesk Delete Api V2 Tickets Ticket_id", "id": "6b43fa6d-2fe8-4c4c-adcf-17b1495f05be", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id" ], "variable": [ { "id": "052d482a-60d0-4b01-a9fe-13e340990e40", "key": "ticket_id" } ] }, "description": "#### Allowed For\n\n* Admins\n* Agents with permission to delete tickets\n\nAgent delete permissions are set in Support. See\n[Deleting tickets](https://support.zendesk.com/hc/en-us/articles/203690936)\nin the Support Help Center.\n\n#### Ticket deletion rate limit\n\nYou can delete 400 tickets every 1 minute using this endpoint.\nThe rate limiting mechanism behaves as described in\n[Rate limits](/api-reference/introduction/rate-limits/) in the API introduction.\nZendesk recommends that you obey the Retry-After header values.\nTo delete many tickets, you may use [Bulk Delete Tickets](/api-reference/ticketing/tickets/tickets/#bulk-delete-tickets)." }, "response": [ { "id": "e307c766-a104-40e8-8f55-a743511d49a1", "name": "No content", "originalRequest": { "method": "DELETE", "header": [], "url": { "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e307c766-a104-40e8-8f55-a743511d49a1" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-6b43fa6d-2fe8-4c4c-adcf-17b1495f05be" } ], "id": "c81ff202-d069-435e-8acb-a1417e749fc8", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-c81ff202-d069-435e-8acb-a1417e749fc8" }, { "name": "count", "item": [ { "name": "Zendesk Get Api V2 Tickets Count", "id": "51e9b9c5-4bf4-4dec-b76f-02898af0822d", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/count", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "count" ] }, "description": "Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours.\n\n`ccd` lists tickets that the specified user is cc'd on.\n\nThe `count[refreshed_at]` property is a timestamp that indicates when the count was last updated.\n\n**Note**: When the count exceeds 100,000, `count[refreshed_at]` may occasionally be null.\nThis indicates that the count is being updated in the background, and `count[value]` is limited to 100,000 until the update is complete.\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "f2455f7e-b22c-414c-8f48-b15094d9a428", "name": "Count of tickets", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/count", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "count" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"count\": {\n \"refreshed_at\": \"\",\n \"value\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-f2455f7e-b22c-414c-8f48-b15094d9a428" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-51e9b9c5-4bf4-4dec-b76f-02898af0822d" } ], "id": "3b770e08-a223-4f48-8b79-a30964322438", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-3b770e08-a223-4f48-8b79-a30964322438" }, { "name": "create_many", "item": [ { "name": "Zendesk Post Api V2 Tickets Create_many", "id": "d712e313-fc93-4606-9302-81bf5d7b321e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketsCreateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/tickets/create_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "create_many" ] }, "description": "Accepts an array of up to 100 ticket objects. **Note**: Every ticket created with this endpoint may be affected by your business rules, which can include sending email notifications to your end users. If you are importing historical tickets or creating more than 1000 tickets, consider using the [Ticket Bulk Import](/api-reference/ticketing/tickets/ticket_import/#ticket-bulk-import) endpoint.\n\nThis endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work. Use the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion. Only a certain number of jobs can be queued or running at the same time. See [Job limit](/api-reference/introduction/rate-limits/#job-limit) for more information.\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "b8afef0d-a18d-4907-b72e-261545c4c4a6", "name": "Create many tickets", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"value\": \"reference #/components/schemas/TicketsCreateRequest not found in the OpenAPI spec\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/api/v2/tickets/create_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "create_many" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"job_status\": {\n \"value\": \"reference #/components/schemas/JobStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-b8afef0d-a18d-4907-b72e-261545c4c4a6" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-d712e313-fc93-4606-9302-81bf5d7b321e" } ], "id": "f7ade729-6db5-4b66-847f-6bccd8af65d3", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-f7ade729-6db5-4b66-847f-6bccd8af65d3" }, { "name": "destroy_many", "item": [ { "name": "Zendesk Delete Api V2 Tickets Destroy_many", "id": "122b50f2-36c7-4488-b06c-7ae191d11d66", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/destroy_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "destroy_many" ] }, "description": "Accepts a comma-separated list of up to 100 ticket ids.\n\n#### Allowed For\n\n* Admins\n* Agents with permission to delete tickets\n\nAgent delete permissions are set in Support. See\n[Deleting tickets](https://support.zendesk.com/hc/en-us/articles/203690936)\nin the Support Help Center.\n\nThis endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work. Use the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion. Only a certain number of jobs can be queued or running at the same time. See [Job limit](/api-reference/introduction/rate-limits/#job-limit) for more information." }, "response": [ { "id": "27c33322-591f-47c1-8c09-86f42d44e9ca", "name": "Successful response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/destroy_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "destroy_many" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"job_status\": {\n \"value\": \"reference #/components/schemas/JobStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-27c33322-591f-47c1-8c09-86f42d44e9ca" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-122b50f2-36c7-4488-b06c-7ae191d11d66" } ], "id": "1cf82691-de1a-485f-9202-4007313fb212", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-1cf82691-de1a-485f-9202-4007313fb212" }, { "name": "mark_many_as_spam", "item": [ { "name": "Zendesk Put Api V2 Tickets Mark_many_as_spam", "id": "5f94d1dc-ebc0-4f1c-acca-268ff8bdb176", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/mark_many_as_spam", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "mark_many_as_spam" ] }, "description": "Accepts a comma-separated list of up to 100 ticket ids.\n\nThis endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work. Use the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion. Only a certain number of jobs can be queued or running at the same time. See [Job limit](/api-reference/introduction/rate-limits/#job-limit) for more information.\n\n#### Allowed For\n\n* Agents" }, "response": [ { "id": "ef8ec5ab-8f3c-4ea0-bfb7-4ee3d3f830e8", "name": "Successful response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/mark_many_as_spam", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "mark_many_as_spam" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"job_status\": {\n \"value\": \"reference #/components/schemas/JobStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-ef8ec5ab-8f3c-4ea0-bfb7-4ee3d3f830e8" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-5f94d1dc-ebc0-4f1c-acca-268ff8bdb176" } ], "id": "e4dae6ac-29c4-4af2-a815-dcc81ab1c981", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-e4dae6ac-29c4-4af2-a815-dcc81ab1c981" }, { "name": "show_many", "item": [ { "name": "Zendesk Get Api V2 Tickets Show_many", "id": "a0cac9d4-1fad-4c88-9f88-481d245cbaed", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/show_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "show_many" ] }, "description": "Accepts a comma-separated list of ticket ids to return.\n\nThis endpoint will return up to 100 tickets records.\n\n#### Allowed For\n* Agents" }, "response": [ { "id": "a41ae102-d362-4586-86c2-8731f3a3ae42", "name": "List tickets", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/show_many", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "show_many" ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tickets\": [\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n },\n {\n \"value\": \"reference #/components/schemas/TicketObject not found in the OpenAPI spec\"\n }\n ]\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-a41ae102-d362-4586-86c2-8731f3a3ae42" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-a0cac9d4-1fad-4c88-9f88-481d245cbaed" } ], "id": "0dfffcbf-d2fe-490a-8424-4047886fcf4c", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-0dfffcbf-d2fe-490a-8424-4047886fcf4c" }, { "name": "update_many", "item": [ { "name": "Zendesk Put Api V2 Tickets Update_many", "id": "f87183dd-940a-42bb-b7a8-d56ead3e7c34", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/update_many?ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "update_many" ], "query": [ { "description": "Comma-separated list of ticket ids", "key": "ids", "value": "" } ] }, "description": "Accepts an array of up to 100 ticket objects, or a comma-separated list of up to 100 ticket ids." }, "response": [ { "id": "8edb74a1-64e9-4fea-b4f5-d7c798cbdd8d", "name": "Successful response", "originalRequest": { "method": "PUT", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets/update_many?ids=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets", "update_many" ], "query": [ { "description": "Comma-separated list of ticket ids", "key": "ids", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"job_status\": {\n \"value\": \"reference #/components/schemas/JobStatusObject not found in the OpenAPI spec\"\n }\n}", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-8edb74a1-64e9-4fea-b4f5-d7c798cbdd8d" } ], "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-f87183dd-940a-42bb-b7a8-d56ead3e7c34" } ], "id": "54d5ac8f-d83d-42aa-aec2-6f0238b756a8", "createdAt": "2026-06-05T15:23:49.000Z", "updatedAt": "2026-06-05T15:23:49.000Z", "uid": "35240-54d5ac8f-d83d-42aa-aec2-6f0238b756a8" }, { "name": "Zendesk Get Api V2 Tickets", "id": "0280bbb4-c1ef-4526-b028-cbdd1cc7cd7e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets?external_id=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets" ], "query": [ { "description": "Lists tickets by external id. External ids don't have to be unique for each ticket. As a result, the request may return multiple tickets with the same external id.", "key": "external_id", "value": "" } ] } }, "response": [ { "id": "ac4ebf04-82f9-4f87-b29b-8e7583820d8a", "name": "List tickets", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/api/v2/tickets?external_id=", "host": [ "{{baseUrl}}" ], "path": [ "api", "v2", "tickets" ], "query": [ { "description": "Lists tickets by external id. External ids don't have to be unique for each ticket. 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