{ "info": { "_postman_id": "a6ebf571-335c-43f8-aea3-6043fa67d91a", "name": "Zendesk Support API", "description": "The Zendesk Support API provides programmatic access to the core resources of the Zendesk Support platform, including tickets, users, and organizations. It enables creating, reading, updating, and deleting support records, managing relationships between entities, and integrating Zendesk Support with external systems. 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(max 100).", "key": "per_page", "value": "100" }, { "description": "Sort order for comments.", "key": "sort_order", "value": "asc" } ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"comments\": [\n {\n \"id\": \"\",\n \"type\": \"Comment\",\n \"body\": \"\",\n \"html_body\": \"\",\n \"plain_body\": \"\",\n \"public\": \"\",\n \"author_id\": \"\",\n \"attachments\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n 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"key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-3b5019a8-4bbf-498b-bfd4-03971a298a96" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-58519fd7-bcf9-484a-bd94-da3970048b0e" } ], "id": "ef171b57-3447-450b-8873-fd0763b7d6a9", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-ef171b57-3447-450b-8873-fd0763b7d6a9" }, { "name": "Zendesk Show Ticket", "id": "5e1deed9-765d-4b61-a526-c5fbd14d4271", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "id": "dcf662e2-a44b-433e-8b95-85b80586360b", "key": "ticket_id", "value": "", "description": "(Required) The ID of the ticket." } ] }, "description": "Returns the details of a specific ticket." }, "response": [ { "id": "1ac44f8a-b209-4e76-ac3e-d7fcbb3db257", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket\": {\n \"id\": \"\",\n \"url\": 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\"followup_ids\": [\n \"\",\n \"\"\n ],\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"allow_channelback\": \"\",\n \"allow_attachments\": \"\",\n \"from_messaging_channel\": \"\",\n \"via\": {\n \"channel\": \"\",\n \"source\": {\n \"from\": {\n \"voluptate_0a\": 51646561,\n \"eu_32\": true\n },\n \"to\": {\n \"dolore9_\": true\n },\n \"rel\": \"\"\n }\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-1ac44f8a-b209-4e76-ac3e-d7fcbb3db257" }, { "id": "de011d1d-6b49-4416-8267-6f6047efa8aa", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-de011d1d-6b49-4416-8267-6f6047efa8aa" }, { "id": "3546c313-9040-4323-a8d5-b44b9188b701", "name": "The requested resource was not found.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-3546c313-9040-4323-a8d5-b44b9188b701" }, { "id": "dde3cc28-b5ea-4ac1-8caf-51cf1fc8023b", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-dde3cc28-b5ea-4ac1-8caf-51cf1fc8023b" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-5e1deed9-765d-4b61-a526-c5fbd14d4271" }, { "name": "Zendesk Update Ticket", "id": "fa1cc503-107f-48f1-a63e-5c09f2ac99da", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"author_id\": \"\",\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"high\",\n \"status\": \"open\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"problem_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "id": "60be5532-8c02-45bf-810e-a32f9bd01b1b", "key": "ticket_id", "value": "", "description": "(Required) The ID of the ticket." } ] }, "description": "Updates a ticket. You can update the status, priority, assignee, tags, custom fields, and add comments. Setting the status to \"solved\" or \"closed\" resolves or closes the ticket." }, "response": [ { "id": "048b05e3-1cc6-4565-9ccf-a1f62d3ba65c", "name": "Ticket updated", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"author_id\": \"\",\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"high\",\n \"status\": \"open\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"problem_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket\": {\n \"id\": \"\",\n \"url\": \"\",\n \"external_id\": \"\",\n \"type\": \"problem\",\n \"subject\": \"\",\n \"raw_subject\": \"\",\n \"description\": \"\",\n \"priority\": \"high\",\n \"status\": \"closed\",\n \"recipient\": \"\",\n \"requester_id\": \"\",\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"organization_id\": \"\",\n \"group_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"follower_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"forum_topic_id\": \"\",\n \"problem_id\": \"\",\n \"has_incidents\": \"\",\n \"is_public\": \"\",\n \"due_at\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"satisfaction_rating\": {\n \"score\": \"unoffered\",\n \"comment\": \"\"\n },\n \"sharing_agreement_ids\": [\n \"\",\n \"\"\n ],\n \"custom_status_id\": \"\",\n \"fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"followup_ids\": [\n \"\",\n \"\"\n ],\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"allow_channelback\": \"\",\n \"allow_attachments\": \"\",\n \"from_messaging_channel\": \"\",\n \"via\": {\n \"channel\": \"\",\n \"source\": {\n \"from\": {\n \"voluptate_0a\": 51646561,\n \"eu_32\": true\n },\n \"to\": {\n \"dolore9_\": true\n },\n \"rel\": \"\"\n }\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-048b05e3-1cc6-4565-9ccf-a1f62d3ba65c" }, { "id": "ed64e3f9-e825-4e66-b3e2-ea3a36fdb36c", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"author_id\": \"\",\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"high\",\n \"status\": \"open\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"problem_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-ed64e3f9-e825-4e66-b3e2-ea3a36fdb36c" }, { "id": "f433adee-2a6b-46a4-8395-136dd610bd40", "name": "The requested resource was not found.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"author_id\": \"\",\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"high\",\n \"status\": \"open\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"problem_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-f433adee-2a6b-46a4-8395-136dd610bd40" }, { "id": "f5f1c78c-d012-4aba-a78e-82d73e74d804", "name": "The request was well-formed but could not be processed due to validation errors.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"author_id\": \"\",\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"high\",\n \"status\": \"open\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"problem_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-f5f1c78c-d012-4aba-a78e-82d73e74d804" }, { "id": "faf9d080-c1dc-4dd8-bcf1-dbf612905792", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"author_id\": \"\",\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"high\",\n \"status\": \"open\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"problem_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-faf9d080-c1dc-4dd8-bcf1-dbf612905792" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-fa1cc503-107f-48f1-a63e-5c09f2ac99da" }, { "name": "Zendesk Delete Ticket", "id": "210b4556-0ecb-4979-a805-7e42b2267329", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "id": "916eb075-41c8-4893-b9d0-c893d29ca75f", "key": "ticket_id", "value": "", "description": "(Required) The ID of the ticket." } ] }, "description": "Permanently deletes a ticket. This operation cannot be undone. Deleted tickets are not recoverable." }, "response": [ { "id": "f8fa314a-93ef-4e8b-923e-c4363992ed8d", "name": "Ticket deleted", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-f8fa314a-93ef-4e8b-923e-c4363992ed8d" }, { "id": "a12845b3-d5ef-4e7d-88d3-113f0656f426", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a12845b3-d5ef-4e7d-88d3-113f0656f426" }, { "id": "e2f39d6b-3011-48b7-b8ff-9602a6c36671", "name": "The requested resource was not found.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-e2f39d6b-3011-48b7-b8ff-9602a6c36671" }, { "id": "a7032b86-fa83-4e97-8dbc-e1f10b95ced4", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets/:ticket_id", "host": [ "{{baseUrl}}" ], "path": [ "tickets", ":ticket_id" ], "variable": [ { "key": "ticket_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a7032b86-fa83-4e97-8dbc-e1f10b95ced4" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-210b4556-0ecb-4979-a805-7e42b2267329" } ], "id": "53c6919d-a327-4a9e-8f38-19e0f03b5c4f", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-53c6919d-a327-4a9e-8f38-19e0f03b5c4f" }, { "name": "Zendesk List Tickets", "id": "a0155f08-7d55-4b41-8c7a-772cba5b89a9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/tickets?page=1&per_page=100&sort_by=created_at&sort_order=asc&external_id=", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "The field to sort tickets by.", "key": "sort_by", "value": "created_at" }, { "description": "The sort order.", "key": "sort_order", "value": "asc" }, { "description": "Filter tickets by external ID.", "key": "external_id", "value": "" } ] }, "description": "Returns a paginated list of tickets in the account. Tickets are sorted by created date in ascending order by default. Supports sideloading of related users, groups, and organizations." }, "response": [ { "id": "ce43092a-3e04-4393-91b5-52c9d1dee076", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets?page=1&per_page=100&sort_by=created_at&sort_order=asc&external_id=", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "The field to sort tickets by.", "key": "sort_by", "value": "created_at" }, { "description": "The sort order.", "key": "sort_order", "value": "asc" }, { "description": "Filter tickets by external ID.", "key": "external_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"tickets\": [\n {\n \"id\": \"\",\n \"url\": \"\",\n \"external_id\": \"\",\n \"type\": \"problem\",\n \"subject\": \"\",\n \"raw_subject\": \"\",\n \"description\": \"\",\n \"priority\": \"low\",\n \"status\": \"hold\",\n \"recipient\": \"\",\n \"requester_id\": \"\",\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"organization_id\": \"\",\n \"group_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"follower_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"forum_topic_id\": \"\",\n \"problem_id\": \"\",\n \"has_incidents\": \"\",\n \"is_public\": \"\",\n \"due_at\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"satisfaction_rating\": {\n \"score\": \"offered\",\n \"comment\": \"\"\n },\n \"sharing_agreement_ids\": [\n \"\",\n \"\"\n ],\n \"custom_status_id\": \"\",\n \"fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"followup_ids\": [\n \"\",\n \"\"\n ],\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"allow_channelback\": \"\",\n \"allow_attachments\": \"\",\n \"from_messaging_channel\": \"\",\n \"via\": {\n \"channel\": \"\",\n \"source\": {\n \"from\": {\n \"ut_1c4\": false\n },\n \"to\": {\n \"autef\": -58665094.26788276\n },\n \"rel\": \"\"\n }\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"url\": \"\",\n \"external_id\": \"\",\n \"type\": \"incident\",\n \"subject\": \"\",\n \"raw_subject\": \"\",\n \"description\": \"\",\n \"priority\": \"normal\",\n \"status\": \"open\",\n \"recipient\": \"\",\n \"requester_id\": \"\",\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"organization_id\": \"\",\n \"group_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"follower_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"forum_topic_id\": \"\",\n \"problem_id\": \"\",\n \"has_incidents\": \"\",\n \"is_public\": \"\",\n \"due_at\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"satisfaction_rating\": {\n \"score\": \"good\",\n \"comment\": \"\"\n },\n \"sharing_agreement_ids\": [\n \"\",\n \"\"\n ],\n \"custom_status_id\": \"\",\n \"fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"followup_ids\": [\n \"\",\n \"\"\n ],\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"allow_channelback\": \"\",\n \"allow_attachments\": \"\",\n \"from_messaging_channel\": \"\",\n \"via\": {\n \"channel\": \"\",\n \"source\": {\n \"from\": {\n \"consectetur_3d\": \"nisi esse in\"\n },\n \"to\": {\n \"nisidd\": \"tempor fugiat\"\n },\n \"rel\": \"\"\n }\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n ],\n \"next_page\": \"\",\n \"previous_page\": \"\",\n \"count\": \"\"\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-ce43092a-3e04-4393-91b5-52c9d1dee076" }, { "id": "1aaccb9e-6018-47ed-a30b-27a473add260", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets?page=1&per_page=100&sort_by=created_at&sort_order=asc&external_id=", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "The field to sort tickets by.", "key": "sort_by", "value": "created_at" }, { "description": "The sort order.", "key": "sort_order", "value": "asc" }, { "description": "Filter tickets by external ID.", "key": "external_id", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-1aaccb9e-6018-47ed-a30b-27a473add260" }, { "id": "205344a8-27a8-4fe8-9a02-a39398142adb", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tickets?page=1&per_page=100&sort_by=created_at&sort_order=asc&external_id=", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "The field to sort tickets by.", "key": "sort_by", "value": "created_at" }, { "description": "The sort order.", "key": "sort_order", "value": "asc" }, { "description": "Filter tickets by external ID.", "key": "external_id", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-205344a8-27a8-4fe8-9a02-a39398142adb" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a0155f08-7d55-4b41-8c7a-772cba5b89a9" }, { "name": "Zendesk Create Ticket", "id": "07514af6-0833-41de-9c08-62ea874ac6e0", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"requester_id\": \"\",\n \"requester\": {\n \"name\": \"\",\n \"email\": \"\",\n \"locale_id\": \"\"\n },\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"urgent\",\n \"status\": \"new\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\",\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"problem_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ] }, "description": "Creates a new ticket. You can set the requester, subject, description, priority, type, status, tags, custom fields, and other properties. Comments can be added during creation." }, "response": [ { "id": "92ef6e7d-b7b0-458f-b808-d76ae6de7625", "name": "Ticket created", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"requester_id\": \"\",\n \"requester\": {\n \"name\": \"\",\n \"email\": \"\",\n \"locale_id\": \"\"\n },\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"urgent\",\n \"status\": \"new\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\",\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"problem_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"ticket\": {\n \"id\": \"\",\n \"url\": \"\",\n \"external_id\": \"\",\n \"type\": \"problem\",\n \"subject\": \"\",\n \"raw_subject\": \"\",\n \"description\": \"\",\n \"priority\": \"high\",\n \"status\": \"closed\",\n \"recipient\": \"\",\n \"requester_id\": \"\",\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"organization_id\": \"\",\n \"group_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"follower_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"forum_topic_id\": \"\",\n \"problem_id\": \"\",\n \"has_incidents\": \"\",\n \"is_public\": \"\",\n \"due_at\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"satisfaction_rating\": {\n \"score\": \"unoffered\",\n \"comment\": \"\"\n },\n \"sharing_agreement_ids\": [\n \"\",\n \"\"\n ],\n \"custom_status_id\": \"\",\n \"fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"followup_ids\": [\n \"\",\n \"\"\n ],\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"allow_channelback\": \"\",\n \"allow_attachments\": \"\",\n \"from_messaging_channel\": \"\",\n \"via\": {\n \"channel\": \"\",\n \"source\": {\n \"from\": {\n \"voluptate_0a\": 51646561,\n \"eu_32\": true\n },\n \"to\": {\n \"dolore9_\": true\n },\n \"rel\": \"\"\n }\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-92ef6e7d-b7b0-458f-b808-d76ae6de7625" }, { "id": "f77322d5-2ce2-4ad7-b5aa-d3a38602812c", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"requester_id\": \"\",\n \"requester\": {\n \"name\": \"\",\n \"email\": \"\",\n \"locale_id\": \"\"\n },\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"urgent\",\n \"status\": \"new\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\",\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"problem_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-f77322d5-2ce2-4ad7-b5aa-d3a38602812c" }, { "id": "8a85f747-3ea7-49cf-9eab-68dc88136b4d", "name": "The request was well-formed but could not be processed due to validation errors.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"requester_id\": \"\",\n \"requester\": {\n \"name\": \"\",\n \"email\": \"\",\n \"locale_id\": \"\"\n },\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"urgent\",\n \"status\": \"new\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\",\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"problem_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-8a85f747-3ea7-49cf-9eab-68dc88136b4d" }, { "id": "220bca34-666d-45aa-a6e5-016932379124", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"ticket\": {\n \"subject\": \"\",\n \"comment\": {\n \"body\": \"\",\n \"html_body\": \"\",\n \"public\": true,\n \"uploads\": [\n \"\",\n \"\"\n ]\n },\n \"requester_id\": \"\",\n \"requester\": {\n \"name\": \"\",\n \"email\": \"\",\n \"locale_id\": \"\"\n },\n \"submitter_id\": \"\",\n \"assignee_id\": \"\",\n \"group_id\": \"\",\n \"organization_id\": \"\",\n \"type\": \"question\",\n \"priority\": \"urgent\",\n \"status\": \"new\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"external_id\": \"\",\n \"custom_fields\": [\n {\n \"id\": \"\",\n \"value\": \"\"\n },\n {\n \"id\": \"\",\n \"value\": \"\"\n }\n ],\n \"due_at\": \"\",\n \"ticket_form_id\": \"\",\n \"brand_id\": \"\",\n \"collaborator_ids\": [\n \"\",\n \"\"\n ],\n \"email_cc_ids\": [\n \"\",\n \"\"\n ],\n \"problem_id\": \"\"\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tickets", "host": [ "{{baseUrl}}" ], "path": [ "tickets" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-220bca34-666d-45aa-a6e5-016932379124" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-07514af6-0833-41de-9c08-62ea874ac6e0" } ], "id": "05dfd0eb-d644-43ca-9068-29b73aeaf86b", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-05dfd0eb-d644-43ca-9068-29b73aeaf86b" }, { "name": "users", "item": [ { "name": "{user_id}", "item": [ { "name": "Zendesk Show User", "id": "16378fbe-2182-441f-a09d-b66fc85704d3", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "id": "41f03880-dd7d-467f-90b0-3453c721c43c", "key": "user_id", "value": "", "description": "(Required) The ID of the user." } ] }, "description": "Returns the details of a specific user." }, "response": [ { "id": "7630558d-cc08-4961-9daa-75011cb520f2", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"user\": {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"agent\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"culpa87\": false\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-7630558d-cc08-4961-9daa-75011cb520f2" }, { "id": "daa527c3-2be3-48be-8800-5ba424adf84b", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-daa527c3-2be3-48be-8800-5ba424adf84b" }, { "id": "169e6137-d6c7-46c2-b302-c53ee5751e0b", "name": "The requested resource was not found.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-169e6137-d6c7-46c2-b302-c53ee5751e0b" }, { "id": "473fcec0-cd7c-4ff7-871b-3472790b70f0", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-473fcec0-cd7c-4ff7-871b-3472790b70f0" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-16378fbe-2182-441f-a09d-b66fc85704d3" }, { "name": "Zendesk Update User", "id": "8d1dd424-b5b4-4f73-84a8-caaef25360ed", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"suspended\": \"\",\n \"user_fields\": {\n \"ullamco2a9\": true,\n \"veniam_9\": 10463557.063268691,\n \"et93\": 23202565.678424492\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "id": "1e7c6d84-47ab-4882-8e3d-4a1693d4011b", "key": "user_id", "value": "", "description": "(Required) The ID of the user." } ] }, "description": "Updates a user. You can update the name, email, role, organization, tags, custom fields, and other properties." }, "response": [ { "id": "a01725e2-0bb6-4f3b-86e0-8a1998431e91", "name": "User updated", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"suspended\": \"\",\n \"user_fields\": {\n \"ullamco2a9\": true,\n \"veniam_9\": 10463557.063268691,\n \"et93\": 23202565.678424492\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"user\": {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"agent\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"culpa87\": false\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a01725e2-0bb6-4f3b-86e0-8a1998431e91" }, { "id": "a23bc121-a173-4dec-8c24-0b76546e6eef", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"suspended\": \"\",\n \"user_fields\": {\n \"ullamco2a9\": true,\n \"veniam_9\": 10463557.063268691,\n \"et93\": 23202565.678424492\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a23bc121-a173-4dec-8c24-0b76546e6eef" }, { "id": "e69de0a8-8294-40c5-9dd6-1ab74bfb4e1c", "name": "The requested resource was not found.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"suspended\": \"\",\n \"user_fields\": {\n \"ullamco2a9\": true,\n \"veniam_9\": 10463557.063268691,\n \"et93\": 23202565.678424492\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-e69de0a8-8294-40c5-9dd6-1ab74bfb4e1c" }, { "id": "0f76d1ce-c4b6-471c-bad6-8a10fabd672d", "name": "The request was well-formed but could not be processed due to validation errors.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"suspended\": \"\",\n \"user_fields\": {\n \"ullamco2a9\": true,\n \"veniam_9\": 10463557.063268691,\n \"et93\": 23202565.678424492\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-0f76d1ce-c4b6-471c-bad6-8a10fabd672d" }, { "id": "b4b07b83-3328-4456-89bb-66f9dab1cffe", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"suspended\": \"\",\n \"user_fields\": {\n \"ullamco2a9\": true,\n \"veniam_9\": 10463557.063268691,\n \"et93\": 23202565.678424492\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-b4b07b83-3328-4456-89bb-66f9dab1cffe" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-8d1dd424-b5b4-4f73-84a8-caaef25360ed" }, { "name": "Zendesk Delete User", "id": "f1794df7-ccb9-4d62-a320-6ac810ecca25", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "id": "54b8d3a3-3b26-4391-9a79-d232292e4203", "key": "user_id", "value": "", "description": "(Required) The ID of the user." } ] }, "description": "Deletes a user. The user is soft-deleted and can be recovered within a limited time. Agents and admins can only be deleted by admins." }, "response": [ { "id": "398fa88d-f032-4a57-932e-9e6b903bec9f", "name": "User deleted", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"user\": {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"agent\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"culpa87\": false\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-398fa88d-f032-4a57-932e-9e6b903bec9f" }, { "id": "a5d334dd-2ed5-4cca-a8ac-e9bcfecf6807", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a5d334dd-2ed5-4cca-a8ac-e9bcfecf6807" }, { "id": "443678f9-f901-4921-8d58-351a3fe0a765", "name": "The requested resource was not found.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-443678f9-f901-4921-8d58-351a3fe0a765" }, { "id": "6255ef2b-4d24-4c97-85c3-399d8fcf6c27", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/:user_id", "host": [ "{{baseUrl}}" ], "path": [ "users", ":user_id" ], "variable": [ { "key": "user_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-6255ef2b-4d24-4c97-85c3-399d8fcf6c27" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-f1794df7-ccb9-4d62-a320-6ac810ecca25" } ], "id": "0016ff6f-ec20-447e-8bb9-f91b66049165", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-0016ff6f-ec20-447e-8bb9-f91b66049165" }, { "name": "search", "item": [ { "name": "Zendesk Search Users", "id": "53c1e1cf-8ac0-435c-b5a5-d22b8c348622", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/users/search?query=&page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "users", "search" ], "query": [ { "description": "(Required) The search query. Supports name, email, phone, external_id, and other fields.", "key": "query", "value": "" }, { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] }, "description": "Searches for users by name, email, external ID, or other criteria. Returns a paginated list of matching users." }, "response": [ { "id": "a455c4d0-1153-4eb6-8ecd-7737b3ab24d5", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/search?query=&page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "users", "search" ], "query": [ { "description": "(Required) The search query. Supports name, email, phone, external_id, and other fields.", "key": "query", "value": "" }, { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"users\": [\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"agent\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"Ut754\": 19144547,\n \"nisi_95d\": -31776782,\n \"officia_846\": -21057005.05478345\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"admin\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"officia_27\": 92270918.46123058,\n \"ea951\": false\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n ],\n \"next_page\": \"\",\n \"previous_page\": \"\",\n \"count\": \"\"\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a455c4d0-1153-4eb6-8ecd-7737b3ab24d5" }, { "id": "d16cc85a-10d9-4e41-83c9-c576df3df15a", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/search?query=&page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "users", "search" ], "query": [ { "description": "(Required) The search query. Supports name, email, phone, external_id, and other fields.", "key": "query", "value": "" }, { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-d16cc85a-10d9-4e41-83c9-c576df3df15a" }, { "id": "a66e7502-22fe-448b-b69f-12f5e44c5789", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users/search?query=&page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "users", "search" ], "query": [ { "description": "(Required) The search query. Supports name, email, phone, external_id, and other fields.", "key": "query", "value": "" }, { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a66e7502-22fe-448b-b69f-12f5e44c5789" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-53c1e1cf-8ac0-435c-b5a5-d22b8c348622" } ], "id": "99969e5b-f2ca-469c-98fc-5031579f6fe3", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-99969e5b-f2ca-469c-98fc-5031579f6fe3" }, { "name": "Zendesk List Users", "id": "51d60a98-8c05-43b0-88c9-c364eb26236f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/users?page=1&per_page=100&role=admin&permission_set=", "host": [ "{{baseUrl}}" ], "path": [ "users" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "Filter by user role.", "key": "role", "value": "admin" }, { "description": "For custom roles, filter by the permission set ID.", "key": "permission_set", "value": "" } ] }, "description": "Returns a paginated list of all users in the account, including end users, agents, and admins. Supports filtering by role and permission set." }, "response": [ { "id": "444c867d-6144-4362-82b1-facc39382403", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users?page=1&per_page=100&role=admin&permission_set=", "host": [ "{{baseUrl}}" ], "path": [ "users" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "Filter by user role.", "key": "role", "value": "admin" }, { "description": "For custom roles, filter by the permission set ID.", "key": "permission_set", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"users\": [\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"agent\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"Ut754\": 19144547,\n \"nisi_95d\": -31776782,\n \"officia_846\": -21057005.05478345\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"admin\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"officia_27\": 92270918.46123058,\n \"ea951\": false\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n ],\n \"next_page\": \"\",\n \"previous_page\": \"\",\n \"count\": \"\"\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-444c867d-6144-4362-82b1-facc39382403" }, { "id": "6ebf5e1f-f897-413b-98f7-bd58a945b72f", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users?page=1&per_page=100&role=admin&permission_set=", "host": [ "{{baseUrl}}" ], "path": [ "users" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "Filter by user role.", "key": "role", "value": "admin" }, { "description": "For custom roles, filter by the permission set ID.", "key": "permission_set", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-6ebf5e1f-f897-413b-98f7-bd58a945b72f" }, { "id": "a827e2bb-41ce-4484-baad-c0ba32356667", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/users?page=1&per_page=100&role=admin&permission_set=", "host": [ "{{baseUrl}}" ], "path": [ "users" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" }, { "description": "Filter by user role.", "key": "role", "value": "admin" }, { "description": "For custom roles, filter by the permission set ID.", "key": "permission_set", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a827e2bb-41ce-4484-baad-c0ba32356667" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-51d60a98-8c05-43b0-88c9-c364eb26236f" }, { "name": "Zendesk Create User", "id": "6a9050b0-5e3d-4d1b-b309-2393eeb5f7db", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"verified\": false,\n \"user_fields\": {\n \"in_\": \"occaecat ad culpa proident\",\n \"eiusmod_74\": true\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users", "host": [ "{{baseUrl}}" ], "path": [ "users" ] }, "description": "Creates a new user. You must provide at least a name and an email address or phone number. The user role defaults to end-user." }, "response": [ { "id": "d56db062-ff46-45fc-89be-85f475233dd4", "name": "User created", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"verified\": false,\n \"user_fields\": {\n \"in_\": \"occaecat ad culpa proident\",\n \"eiusmod_74\": true\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users", "host": [ "{{baseUrl}}" ], "path": [ "users" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"user\": {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"photo\": {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\",\n \"thumbnails\": [\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n },\n {\n \"id\": \"\",\n \"file_name\": \"\",\n \"content_url\": \"\",\n \"content_type\": \"\",\n \"size\": \"\"\n }\n ]\n },\n \"locale_id\": \"\",\n \"locale\": \"\",\n \"time_zone\": \"\",\n \"organization_id\": \"\",\n \"role\": \"agent\",\n \"custom_role_id\": \"\",\n \"verified\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"alias\": \"\",\n \"active\": \"\",\n \"shared\": \"\",\n \"shared_agent\": \"\",\n \"shared_phone_number\": \"\",\n \"signature\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"restricted_agent\": \"\",\n \"suspended\": \"\",\n \"default_group_id\": \"\",\n \"report_csv\": \"\",\n \"only_private_comments\": \"\",\n \"ticket_restriction\": \"groups\",\n \"moderator\": \"\",\n \"chat_only\": \"\",\n \"two_factor_auth_enabled\": \"\",\n \"user_fields\": {\n \"culpa87\": false\n },\n \"last_login_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-d56db062-ff46-45fc-89be-85f475233dd4" }, { "id": "2b73e144-d333-4d96-a8dc-cb95c6de71b2", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"verified\": false,\n \"user_fields\": {\n \"in_\": \"occaecat ad culpa proident\",\n \"eiusmod_74\": true\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users", "host": [ "{{baseUrl}}" ], "path": [ "users" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": 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\"verified\": false,\n \"user_fields\": {\n \"in_\": \"occaecat ad culpa proident\",\n \"eiusmod_74\": true\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users", "host": [ "{{baseUrl}}" ], "path": [ "users" ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-ceb693ad-0c8a-4e97-8e1f-12cc5f4e8f16" }, { "id": "8ee97a4d-38da-432b-9c5f-fafc3b00de60", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"user\": {\n \"name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"role\": \"end-user\",\n \"custom_role_id\": \"\",\n \"organization_id\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"locale_id\": \"\",\n \"time_zone\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"alias\": \"\",\n \"signature\": \"\",\n \"verified\": false,\n \"user_fields\": {\n \"in_\": \"occaecat ad culpa proident\",\n \"eiusmod_74\": true\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/users", "host": [ "{{baseUrl}}" ], "path": [ "users" ] } }, "status": "Too Many Requests", "code": 429, 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"cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-ba938d35-e385-41d8-b73e-a57c6c2dfb3f" }, { "id": "bb353de6-32e9-4e5e-bda6-deb199289d06", "name": "The requested resource was not found.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": 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validation errors.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"Lorem6d\": false,\n \"in_28\": 33076940\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organizations/:organization_id", "host": [ "{{baseUrl}}" ], "path": [ "organizations", ":organization_id" ], "variable": [ { "key": "organization_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-835e5212-901e-4d9f-8a52-825d595d377a" }, { "id": "d52110d4-97e2-4fc5-8404-1fd4974c9989", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"Lorem6d\": false,\n \"in_28\": 33076940\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organizations/:organization_id", "host": [ "{{baseUrl}}" ], "path": [ "organizations", ":organization_id" ], "variable": [ { "key": "organization_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-d52110d4-97e2-4fc5-8404-1fd4974c9989" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-f21ce25a-8fc8-463a-a052-01909c92f93b" }, { "name": "Zendesk Delete Organization", "id": "24d2c726-29a1-45c1-a720-367474c9d406", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organizations/:organization_id", "host": [ "{{baseUrl}}" ], "path": [ "organizations", ":organization_id" ], "variable": [ { "id": "ac342ecd-8b3b-4053-98ce-de0825c3fd33", "key": "organization_id", "value": "", "description": "(Required) The ID of the organization." } ] }, "description": "Permanently deletes an organization. Users associated with the organization are not deleted, but their organization membership is removed." }, "response": [ { "id": "f3601c82-6d57-4c91-bc4c-39792e8b3291", "name": "Organization deleted", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/:organization_id", "host": [ "{{baseUrl}}" ], "path": [ "organizations", ":organization_id" ], "variable": [ { "key": "organization_id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-f3601c82-6d57-4c91-bc4c-39792e8b3291" }, { "id": "c01aa9d1-954a-438b-858c-3efc9431eecf", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/:organization_id", "host": [ "{{baseUrl}}" ], "path": [ "organizations", ":organization_id" ], "variable": [ { "key": "organization_id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-c01aa9d1-954a-438b-858c-3efc9431eecf" }, { "id": "db7ae955-2f2e-4435-9401-fc9aa6b7f2ab", "name": "The requested resource was not found.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/:organization_id", "host": [ "{{baseUrl}}" ], "path": [ "organizations", ":organization_id" ], "variable": [ { "key": "organization_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-db7ae955-2f2e-4435-9401-fc9aa6b7f2ab" }, { "id": "2ac3a561-01e0-448f-bc37-8d68b250fa44", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/:organization_id", "host": [ "{{baseUrl}}" ], "path": [ "organizations", ":organization_id" ], "variable": [ { "key": "organization_id" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-2ac3a561-01e0-448f-bc37-8d68b250fa44" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-24d2c726-29a1-45c1-a720-367474c9d406" } ], "id": "afb96a10-4bb4-4933-98f1-159bcdc7ead1", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-afb96a10-4bb4-4933-98f1-159bcdc7ead1" }, { "name": "search", "item": [ { "name": "Zendesk Search Organizations", "id": "dc94257e-ece8-418a-8c8a-be4f88b1db20", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organizations/search?external_id=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "search" ], "query": [ { "description": "Search by external ID.", "key": "external_id", "value": "" } ] }, "description": "Searches for organizations by name or external ID." }, "response": [ { "id": "c71265d8-f82f-4c4b-8cc3-da476243f443", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/search?external_id=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "search" ], "query": [ { "description": "Search by external ID.", "key": "external_id", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizations\": [\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"id_b8\": false,\n \"reprehenderitd4\": -60418748.028257154\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"est64\": true,\n \"dolor_62\": 94405069\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n ],\n \"next_page\": \"\",\n \"previous_page\": \"\",\n \"count\": \"\"\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-c71265d8-f82f-4c4b-8cc3-da476243f443" }, { "id": "e47697b9-3034-4896-8f54-df81f5903311", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/search?external_id=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "search" ], "query": [ { "description": "Search by external ID.", "key": "external_id", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-e47697b9-3034-4896-8f54-df81f5903311" }, { "id": "388e04ce-c4e4-4fc8-8f62-ec887493c964", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/search?external_id=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "search" ], "query": [ { "description": "Search by external ID.", "key": "external_id", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-388e04ce-c4e4-4fc8-8f62-ec887493c964" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-dc94257e-ece8-418a-8c8a-be4f88b1db20" } ], "id": "a952eefd-db47-496f-a353-beee393d896f", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-a952eefd-db47-496f-a353-beee393d896f" }, { "name": "autocomplete", "item": [ { "name": "Zendesk Autocomplete Organizations", "id": "0ebfcc85-f1a4-4450-a58e-181ef30faced", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organizations/autocomplete?name=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "autocomplete" ], "query": [ { "description": "(Required) The prefix to match against organization names.", "key": "name", "value": "" } ] }, "description": "Returns organizations whose names start with the given string. Useful for building type-ahead search interfaces." }, "response": [ { "id": "2f71c23c-b69e-4c2c-afc1-f4f2ec5cd86f", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/autocomplete?name=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "autocomplete" ], "query": [ { "description": "(Required) The prefix to match against organization names.", "key": "name", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizations\": [\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"id_b8\": false,\n \"reprehenderitd4\": -60418748.028257154\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"est64\": true,\n \"dolor_62\": 94405069\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n ],\n \"next_page\": \"\",\n \"previous_page\": \"\",\n \"count\": \"\"\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-2f71c23c-b69e-4c2c-afc1-f4f2ec5cd86f" }, { "id": "7fe378d3-f3cd-451f-b69c-24c583dbf4be", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/autocomplete?name=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "autocomplete" ], "query": [ { "description": "(Required) The prefix to match against organization names.", "key": "name", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-7fe378d3-f3cd-451f-b69c-24c583dbf4be" }, { "id": "0e1bdc83-59c8-42c4-b655-094109a1cbc4", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations/autocomplete?name=", "host": [ "{{baseUrl}}" ], "path": [ "organizations", "autocomplete" ], "query": [ { "description": "(Required) The prefix to match against organization names.", "key": "name", "value": "" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-0e1bdc83-59c8-42c4-b655-094109a1cbc4" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-0ebfcc85-f1a4-4450-a58e-181ef30faced" } ], "id": "9f6adc76-732b-477c-913a-fee9cf99f748", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-9f6adc76-732b-477c-913a-fee9cf99f748" }, { "name": "Zendesk List Organizations", "id": "dd3f9639-74be-4f2d-8b76-1fbf9fc7a8fb", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/organizations?page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] }, "description": "Returns a paginated list of all organizations in the account." }, "response": [ { "id": "5260df76-f04c-46b0-bc1d-b8f3cadb949e", "name": "Successful response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations?page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organizations\": [\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"id_b8\": false,\n \"reprehenderitd4\": -60418748.028257154\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"est64\": true,\n \"dolor_62\": 94405069\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n ],\n \"next_page\": \"\",\n \"previous_page\": \"\",\n \"count\": \"\"\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-5260df76-f04c-46b0-bc1d-b8f3cadb949e" }, { "id": "d106e3ee-db34-448c-8614-59e886ded65a", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations?page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-d106e3ee-db34-448c-8614-59e886ded65a" }, { "id": "cdd1839e-f7f8-4fc6-9e96-26ed2481a3dc", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/organizations?page=1&per_page=100", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ], "query": [ { "description": "The page number.", "key": "page", "value": "1" }, { "description": "The number of results per page (max 100).", "key": "per_page", "value": "100" } ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-cdd1839e-f7f8-4fc6-9e96-26ed2481a3dc" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-dd3f9639-74be-4f2d-8b76-1fbf9fc7a8fb" }, { "name": "Zendesk Create Organization", "id": "5157fa3f-d44a-4fdd-a1e2-4aec665dcc2a", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": false,\n \"shared_comments\": false,\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"laboriscb\": \"eiusmod aute\",\n \"commodo_948\": 99217427,\n \"reprehenderit_f8\": 53233139.291425765\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organizations", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ] }, "description": "Creates a new organization. You must provide a name. You can optionally set domains, tags, notes, and custom fields." }, "response": [ { "id": "bd29043e-3019-49e9-abc3-7a5cdb2a37af", "name": "Organization created", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": false,\n \"shared_comments\": false,\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"laboriscb\": \"eiusmod aute\",\n \"commodo_948\": 99217427,\n \"reprehenderit_f8\": 53233139.291425765\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organizations", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ] } }, "status": "Created", "code": 201, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"organization\": {\n \"id\": \"\",\n \"url\": \"\",\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": \"\",\n \"shared_comments\": \"\",\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"quis_d\": false,\n \"consequat38\": false\n },\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-bd29043e-3019-49e9-abc3-7a5cdb2a37af" }, { "id": "eed7aa8b-0314-44aa-aedd-d80d61421800", "name": "Authentication credentials are missing or invalid.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": false,\n \"shared_comments\": false,\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"laboriscb\": \"eiusmod aute\",\n \"commodo_948\": 99217427,\n \"reprehenderit_f8\": 53233139.291425765\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organizations", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-eed7aa8b-0314-44aa-aedd-d80d61421800" }, { "id": "0bd25d43-4a29-4132-ad96-b9229f4255c6", "name": "The request was well-formed but could not be processed due to validation errors.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": false,\n \"shared_comments\": false,\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"laboriscb\": \"eiusmod aute\",\n \"commodo_948\": 99217427,\n \"reprehenderit_f8\": 53233139.291425765\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organizations", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-0bd25d43-4a29-4132-ad96-b9229f4255c6" }, { "id": "092a7914-403a-48da-a734-a3f9566a26fb", "name": "Rate limit exceeded. Check the Retry-After header.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"organization\": {\n \"name\": \"\",\n \"details\": \"\",\n \"notes\": \"\",\n \"domain_names\": [\n \"\",\n \"\"\n ],\n \"group_id\": \"\",\n \"shared_tickets\": false,\n \"shared_comments\": false,\n \"external_id\": \"\",\n \"tags\": [\n \"\",\n \"\"\n ],\n \"organization_fields\": {\n \"laboriscb\": \"eiusmod aute\",\n \"commodo_948\": 99217427,\n \"reprehenderit_f8\": 53233139.291425765\n }\n }\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/organizations", "host": [ "{{baseUrl}}" ], "path": [ "organizations" ] } }, "status": "Too Many Requests", "code": 429, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Number of seconds to wait before making another request.", "type": "text/plain" }, "key": "Retry-After", "value": "" } ], "cookie": [], "responseTime": null, "body": "{\n \"error\": \"\",\n \"description\": \"\",\n \"details\": {\n \"pariatur_04\": false,\n \"quis_356\": false,\n \"magnae\": 68349882,\n \"dolore839\": 50317227.117109865\n }\n}", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-092a7914-403a-48da-a734-a3f9566a26fb" } ], "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-5157fa3f-d44a-4fdd-a1e2-4aec665dcc2a" } ], "id": "d9636dea-ac96-453a-a9da-a4cb3a901fee", "createdAt": "2026-06-05T15:23:06.000Z", "updatedAt": "2026-06-05T15:23:06.000Z", "uid": "35240-d9636dea-ac96-453a-a9da-a4cb3a901fee" } ], "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "variable": [ { "key": "subdomain", "value": "your-subdomain" }, { "key": "baseUrl", "value": "https://{{subdomain}}.zendesk.com/api/v2" } ] }