{
  "opencollection": "1.0.0",
  "info": {
    "name": "Helpcenter TicketCount API",
    "version": "1.0.0"
  },
  "items": [
    {
      "info": {
        "name": "TicketCount",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Get tickets count",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "{{baseUrl}}/api/v1/ticketsCount",
            "params": [
              {
                "name": "contactId",
                "value": "",
                "type": "query",
                "description": "ID of the contact who raised the ticket "
              },
              {
                "name": "departmentId",
                "value": "",
                "type": "query",
                "description": "ID of the department from which ticket count must be fetched. If you do not pass this parameter in the API request, ticket count across all departments will be returned. "
              },
              {
                "name": "createdTimeRange",
                "value": "",
                "type": "query",
                "description": "Key that filters tickets created in a particular period of time. !Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ;! !For example,! createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z"
              },
              {
                "name": "modifiedTimeRange",
                "value": "",
                "type": "query",
                "description": "Key that filters tickets modified in a particular period of time. !Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ;! !For example,! modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z"
              },
              {
                "name": "category",
                "value": "",
                "type": "query",
                "description": "Category of the ticket"
              },
              {
                "name": "assigneeId",
                "value": "",
                "type": "query",
                "description": "ID of the agent assigned to resolve the ticket"
              }
            ]
          },
          "docs": "This API returns the ticket count of your help desk."
        },
        {
          "info": {
            "name": "Get ticket count by field",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "{{baseUrl}}/api/v1/ticketsCountByFieldValues",
            "params": [
              {
                "name": "contactId",
                "value": "",
                "type": "query",
                "description": "ID of the contact who raised the ticket "
              },
              {
                "name": "departmentId",
                "value": "",
                "type": "query",
                "description": "ID of the department from which ticket count must be fetched. If you do not pass this parameter in the API request, ticket count across all departments will be returned. "
              },
              {
                "name": "createdTimeRange",
                "value": "",
                "type": "query",
                "description": "Key that filters tickets created in a particular period of time. !Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ;! !For example,! createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z"
              },
              {
                "name": "modifiedTimeRange",
                "value": "",
                "type": "query",
                "description": "Key that filters tickets modified in a particular period of time. !Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ;! !For example,! modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z"
              },
              {
                "name": "category",
                "value": "",
                "type": "query",
                "description": "Category of the ticket"
              },
              {
                "name": "assigneeId",
                "value": "",
                "type": "query",
                "description": "ID of the agent assigned to resolve the ticket"
              },
              {
                "name": "accountId",
                "value": "",
                "type": "query",
                "description": "ID of the account to which the ticket is mapped"
              },
              {
                "name": "field",
                "value": "",
                "type": "query",
                "description": "Field by which the ticket count must be filtered. Values allowed are. !@status,@! !@priority,@! !@channel,@! !@statusType,@! !@spam,@! !@escalated,@! !@overDue@!"
              }
            ]
          },
          "docs": "This API returns the ticket count of your help desk, filtered by a specific field."
        }
      ]
    }
  ],
  "bundled": true
}